Additional Topics of Interest

Cisco Certified Internetwork Professional (CCIP) Software Security Consultant
GIAC Certified Incident Handler (GCIH) Online Troubleshooting

Progent provides customers the services of engineers who have been awarded some of the computer industry's most prized certifications. Progent believes that customers have the right to know that their computer support consultants have formal training as well as extensive practical field experience so that Progent's customers can engage Progent's support with trust. In many cases, vendor certifications such as the Cisco Certified Internetwork Experts (CCIE) confers privileges for substantially superior vendor assistance than is offered to uncertified service providers, allowing Progent to deliver customers a better class of IT support. In other cases, recognized certifications such as CISSP or ISSEP for network security can aid corporate customers to show compliance with regulatory demands by using the assistance of recognized IT experts.

Network Consultant SMS Upgrade
SMS Migration On-site Technical Support

Progent's certified experts offer small and mid-size companies world-class consulting services for Systems Management Server 2003 and Configuration Manager 2007, Microsoft's standard tools for change and deployment automation. System Center Configuration Manager 2007 is Microsoft's new name for the change management solution formerly known as SMS Server. Configuration Manager 2007 provides a variety of enhancements to Systems Management Server including comprehensive automation, built-in Windows Vista Microsoft Windows Server 2008 awareness, NAP security support, and boot image management. Progent's Microsoft certified consulting professionals can help you use SMS Server or Configuration Manager economically for streamlined operating system and application deployment, security patch administration, software metering, and software license compliance. Progent's engineers can also help your company to migrate smoothly from Systems Management Server 2003 to System Center Configuration Manager 2007.

Help Desk Software Selection and Deployment Online Support
Help Desk Call Center Professional

The Help Desk service delivery structure adopted by Progent gives small organizations an dependable option to reliance on independent consultants by offering broad expertise accessible to multiple engineering teams, optional 24x7 availability of emergency assistance, escalation capability to appropriate engineers for handling even the most intractable issues, service consistency and dependability, quick follow through enforced by veteran support managers, a choice of easy-to-use ways for requesting service jobs, and excellent progress visibility enabled by ticket tracking and accessible through a web-based portal.

Skype for Business Persistent Chat Consulting
Consultant Microsoft Skype for Business Presence

Lync Server 2010 provides IM, Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional public switched telephone network (PSTN) calling. Microsoft Lync Server 2010 can extend the functionality of Microsoft Exchange Server, SharePoint Server and Office or Microsoft 365 and simplify administration through integration with Windows AD. Lync 2010 can also cut expenses by eliminating Voice-over-IP equipment and subscription fees, PBX systems, or conventional video conferencing technology. Progent's Microsoft-certified IM and Presence consultants can provide online and on-premises support to assist you to maintain and repair your existing Lync Server 2010 deployment or assess the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product. Progent can also assist your organization to design and carry out an efficient Skype for Business upgrade or a migration to Microsoft Teams.

Computer Consultant iPhone and Power BI integration
24/7 iPhone Wi-Fi Online Support

Progent offers cost-effective remote consulting to assist you to plan, configure, and troubleshoot any aspect of your iPhone and Windows integration efforts and is available for quick jobs to help you through specific technical bottlenecks or major engagements to help you complete business-critical initiatives on time and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you build or support a highly available, secure and efficient network infrastructure that aligns with your mode of computing. Progent also offers online and on-premises training to help manage and use your iPhones and iPads in a secure, team-oriented environment that optimizes the strategic value of your information system.

Consultants Windows Server 2012R2 Storage Spaces
Windows Server 2012R2 Configuration Manager On-site Technical Support

Progent's certified professionals can assist you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and migration plans, tune your network for local, multi-location, private or public cloud-based, and hybrid datacenters, train your IT support team, create a corporate-wide security plan, automate IT administration, assist with application development, and build and validate a disaster recovery/business continuity plan.

Juniper Junos Network and Security Manager Security Evaluation
Juniper Junos Configuration Firewall Audit

Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

OS X Penetration Testing Professional
OS X and Cisco Security Network Consultant

Progent's CISM-certified security consultants can help you safeguard your Mac network through professional support offerings including running security audits, recovery from virus and denial of service penetrations, setting up firewalls, integrating safe remote and mobile connectivity, installing automated software for protection against viruses, spam, and malware, and creating a comprehensive security strategy adapted for the specific goals of your corporate network.

Penetration Testing Cybersecurity Firms
Firewall Network Install Security Penetration Testing

Stealth penetration testing is an important part of any overall IT system security strategy. Progent's security professionals can run extensive intrusion checks without the awareness of your company's internal IT staff. Stealth penetration testing uncovers whether current security monitoring tools such as intrusion detection warnings and event history analysis are properly configured and consistently monitored. Progent can provide ongoing automatic PEN testing to map your internal/external attack surface and to detect ways that vulnerabilities, improper configurations, stolen credentials, overlooked patches, and ill-advised product defaults can be combined by threat actors into the multi-front attacks typical of modern strains of ransomware.

Exchange 2013 Management Network Consulting
Exchange 2013 Migration Online Technical Support

Exchange Server 2013 incorporates major improvements to the functionality of its predecessor Exchange Server 2010 and introduces important new features plus a redesigned architecture. These enhancements affect vital facets of IT like manageability, high availability (HA), security and compliance, cost of ownership, collaboration, expandability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consultants can assist your organization to evaluate the potential advantages of migrating to Exchange 2013, create a cost-effective test and deployment strategy, and train your IT staff to maintain your Exchange 2013 solution. Progent can also provide affordable online consulting and support and management for Exchange 2013.

Office Move Consultant
Hosting Facility IT Consulting

For large businesses, Progent can leverage in-house IT staffs by providing extensive experience in supporting critical Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server consulting. For the national or worldwide enterprise with branch offices, Progent can act as a seamless nearby extension of enterprise IT management. Progent's enterprise consulting services include corporate-wide security, online branch office support, network architecture, Sarbanes Oxley conformance, project planning, and world-class service for multi-site network environments powered by Enterprise Windows 2000. Progent can offer field consultants and specialists to help with a campus move or branch move, or a system architect to assist with setting up or using an Internet Data Center or co-location site.

Immediate MCSE Expert Certified SCCM 2012 Migration Technology Consulting Services
SCCM 2012 Patch Management Consultant Services

Progent's Microsoft-certified consultants can help you to plan for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to migrate smoothly to SCCM 2012 from a legacy change management solution or help you to enhance your current SCCM 2012 environment to support your changing IT needs. Also, Progent can assist you to build a software foundation that extracts the most value from SCCM by delivering expertise with related Microsoft platforms such as ADDS, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.