Progent's IT outsourcing and co-sourcing services can help enterprise clients fill expertise gaps or provide high-level project management skills to make sure major IT initiatives are completed on schedule and on budget. Progent can supplement internal IT staffs by providing world-class experience in deploying key Microsoft and Cisco technologies. Progent's certified experts offer Windows Server 2022 integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Active Directory and Azure AD expertise, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 maintenance, SharePoint Server 2019 migration support and application development, SharePoint 2016 hybrid integration consulting, SQL Server consulting, and centralized IM and Presence management solutions via Microsoft Teams integration expertise and Skype for Business support. For national or global enterprises with branch offices in major cities in the U.S., Progent can act as a seamless local extension of corporate IT management.

Progent offers an easy engagement model that is unique in the ability to provide new clients with fast online access to top-tier subject matter experts to help resolve urgent issues that require world-class expertise.

Here are some of the most popular enterprise services Progent provides:

Enterprise Consulting Services
Progent's consultants are seasoned, certified industry experts with extensive backgrounds working with enterprise IT systems. Progent is a Microsoft Certified Partner and offers online access to Cisco-certified CCIE network engineers. Progent's experts can interact efficiently with remote IT organizations and can act as a seamless extension of headquarters IT management.

Find out more about Progent's enterprise consulting services.

Branch Office Support
Years of experience supporting Microsoft and Cisco technology has allowed Progent to develop a unique capability for supporting branch offices that require IT service with the responsiveness associated with small companies but which includes effective communications, thorough documentation and compliance with corporate IT standards.

Find out more about Progent's branch office support.

Ransomware 24x7 Hot Line
Progent's Ransomware 24x7 Hot Line is designed to help you perform the crucial first steps in responding to a ransomware attack by preventing further spread of the viral payload. Progent's online ransomware expert can help you identify and isolate infected devices and protect clean resources from being compromised. If your network has been breached by any version of ransomware, do not panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

Ransomware Recovery Services
Progent offers the expertise of a veteran team of ransomware removal and business recovery consultants with the knowledge and background to defend your network against ransomware assaults and rebuild your system after a crypto-ransomware breach. Progent's group of certified cybersecurity professionals possess the wide range of skills needed to restore the functionality of a compromised network efficiently while delivering additional services such as settlement negotiations and forensics.

Learn more about Progent's ransomware recovery services.

Data Center Support
Internet Data Centers offer companies of any size an economical way to achieve a secure, fault-tolerance environment for mission-critical equipment. Data centers house web and email servers, switches, routers, modem racks, mass storage and other equipment. Progent's Data Center Support Services provide expert on-site and remote support for businesses who use data centers in and other major metropolitan areas.

Find out more about Progent's data center support.

Active Directory Help
Progent offers certified expertise in designing, deploying and troubleshooting complex Active Directory (AD) installations and can address common AD issues such as replication problems, multi-domain partition configurations, corrupted AD objects, clean-up of legacy beta software configuration objects in production AD environments, and repair of failed installations of AD and AD-integrated applications. Progent also offers expertise with “expert only” AD tools such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG. In addition, Progent can help businesses plan and implement deployments of Active Directory Domain Services as part of Progent's Windows Server 2019 planning and deployment services and Windows Server 2016 support services.

Find out more about Progent's Active Directory support.

Exchange Expertise
Since Microsoft Exchange server's first release in 1994, Progent's MCSE certified engineers have performed hundreds of successful Exchange migration projects. Progent's experts have helped some of the world's largest corporations with architecture, deployment, and troubleshooting Exchange environments. Progent regularly handles migrations of Exchange environments with thousands of users and dozens of servers.

Find out more about Progent's Microsoft Exchange consulting and support.

.NET Rapid Software Development Expertise
Progent's software development experts can help you leverage the massive Microsoft .NET ecosystem by building applications quickly and affordably. Applications developed by Progent are easy to manage and enhance and can be created as stand-alone solutions or as extensions for your existing applications.

Find out more about Progent's rapid .NET software development expertise.

NetApp SAN Architecture, Updates and Troubleshooting
Progent offers the expertise of a NetApp-certified NCIE and NCDA consultant for help deploying and maintaining NetApp's complete portfolio of SAN software and hardware products. Progent offers Tier 3 support for resolving issues with NetApp SAN environments following industry best practices. Progent can provide advanced online and onsite consulting for key NetApp technologies including Data ONTAP and Clustered Data ONTAP, SnapMirror and SnapVault data replication and backup, MetroCluster array-based clustering, FlexPod cloud solutions, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for multi-tenant storage, plus the OnCommand management suite. Progent also offers configuration and updating expertise for NetApp's FAS, AFF, V-Series and N-Series hardware lines.

Learn more about Progent's NetApp SAN design and update consulting.

VMware NSX Network Virtualization and Site Recovery Manager
The VMware NSX network virtualization platform enables you to create complete logical networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high level of automation regardless of the of hardware used by the underlying IP network. VMware Site Recovery Manager supports programmatic disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can generate reports to confirm full service restoration, validate SLAs and demonstrate disaster recovery compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly recover the entire virtualized network topology at the recovery datacenter. Progent offers the support of a VCDX certified VMware SRM and NSX consulting expert to help your organization to plan, configure, test and manage a DR system based on VMware SRM and VMware NSX.

Find out more about Progent's VMware NSX Network Virtualization and Site Recovery Manager consulting.

Hybrid Cloud Solutions
Progent offers advanced online support for integrating business networks with one or more leading public clouds including Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP). Progent can help enterprises create and manage viable IT ecosystems that incorporate Windows and Linux servers and applications in hybrid network models that combine on-premises or private clouds with public cloud resources. Progent's cloud integration services include Microsoft Azure planning and deployment, Microsoft 365 integration with on-premises Exchange, Amazon AWS migration and support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent's 20+ years of experience providing advanced online consulting support and network architecture expertise can help you complete your cloud integration projects and resolve your troubleshooting issues quickly and affordably.

Find out more about Progent's hybrid cloud solutions.

Security Evaluation Services
Progent offers three competitively priced security evaluation packages designed to offer enterprises an objective, comprehensive assessment of their network security vulnerability. The assessments are performed by Progent's world-class team of certified security engineers utilizing a variety of test procedures that can range from comparatively friendly to highly aggressive. All of Progent's security assessment packages include automated scanning of services and ports from both outside and inside firewalls, manual analysis of web applications, manual checking of network configurations by a Cisco-certified CCIE engineer, analysis of scanned data by seasoned network security consultants, an executive-level summary and online outbrief, plus an in-depth technical report and comprehensive outbrief for network support and management staff.

Find out more about Progent's network security and compliance consulting services.

UNIX and Microsoft Coexistence
Progent's UNIX consulting services offer enterprises and developers help with configuring and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA, CISM, CRISC, GIAC, CISSP, and CRISC certifications. Progent can also provide the services of DBA experts and software developers familiar with Oracle, MySQL, and Microsoft SQL Server environments.

Find out more about Progent's UNIX/Linux and Windows Integration Consulting.

Project Management Services
Progent can provide the services of veteran IT professionals with decades of experience in technology management, application development, operations, and business consulting for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These senior IT managers can provide project management expertise to help enterprise clients follow best practices to ensure that development or deployment projects are completed on time and within budget.

Find out more about Progent's project management services.

Project Methodology
For enterprise IT projects, Progent uses a phased approach based on defined milestones in order to meet budgetary, scheduling and engineering goals while minimizing business disruption. Progent's methodology includes requirements definition, design and architecture proposals, pilots, design tuning, and expert implementation. All phases are documented to provide a detailed description of technical services delivered and to assist in ongoing network system maintenance.

Find out more about Progent's methodology for enterprise projects.

IT Outsourcing and Co-sourcing White Paper
Progent has developed a service delivery model adapted to the realities of companies ranging from small businesses to large enterprises, and has proven the viability of this model by becoming one of the country's fastest growing independent IT support organizations, with active clients in every state in the U.S. For enterprise clients, Progent's co-sourcing services can fill expertise gaps or provide high-level project management to help ensure that major IT initiatives are completed on time and within budget.

Read the white paper Benefits of Outsourcing and Co-sourcing IT Services from Progent.

Contact Progent
If you are looking for high-end Microsoft or Cisco consulting expertise or if you need professional local support for a branch office in major cities throughout the United States, call Progent at 800-993-9400 or visit Contact Progent.



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    Cisco Cisco Unified Communications Manager (CUCM), originally branded CallManager, acts as the center of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Cisco Unified CM Express (CME) offer a location-independent IP-PBX by integrating with apps like Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's CCIE-certified consultants offer effective and affordable online and on-premises support to help organizations of all sizes to build and maintain CUCM environments by providing Unified Communications Manager integration and troubleshooting consulting services that add maximum productivity. Progent can help with any aspect of CUCM setup and debugging in areas that include integrating Cisco Voice over IP phones and Video phones, designing dial plans, configuring SIP trunking and PSTN support, installing Cisco ISR routers with CUBE support, creating UCS server failover systems for survivability, capacity planning, and integration with Exchange Server.

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    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent faces little competition. Medium-size companies who utilize familiar freelance service providers or who maintain in-house IT personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and productive.

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