Enterprise Support
Enterprise Services Project Best Practices:
Microsoft Solutions Framework Project Methodology
Additional Topics of Interest
SCVMM 2012 Backup and Recovery Network Consultants
SCVMM 2012 XenServer IT Services
Progent's Microsoft-certified consultants can assist businesses of all sizes to adhere to best practices to set up SCVMM 2012 hosts, networking, storage, and library resources; plan, implement, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help you to migrate from a legacy release of SCVMM or from another management system, and Progent can help you to enhance and troubleshoot your current SCVMM 2012 environment so you get the highest possible business value.
Remote Workforce Helpdesk Services Consulting
24-7 Offsite Workforce Helpdesk Remote Troubleshooting
Progent can provide small and medium-size organizations overflow or comprehensive Help Desk services for a remote workforce.
ransomware removal and restore Services
LockBit ransomware recovery Services
Progent's ransomware consultants can help your business to assess your ransomware defenses, remotely monitor and guard your network, help with settlement negotiations with a threat actor, and reconstruct an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
64-bit Upgrade Consultant Services
24 Hour 64-bit Computing Consultancy
Progent's Microsoft-expert consultants can help your organization to enhance your workstations from 32 bits to 64 bits. Progent can help you to understand the risks and benefits of moving to 64-bit PC desktop processing, design an affordable migration process that reduces operational disruptions, and offer economical, professional online help to aid your company to install 64-bit desktop operating systems and application software on your existing computers.
Consultant SonicWall NSA 9650 Firewall
Security Auditor SonicWall
Progent's certified SonicWall firewall consultants can show you how to deploy, manage, and troubleshoot SonicWall firewall/VPN appliances including the newer SonicWall TZ, NSa and NSsp families of appliances and the legacy SonicWall PRO 2040 products. Progent's CISM and GIAC-certified network security consultants can show you how to incorporate SonicWall firewalls into a complete security plan and build security into your business operations.
Microsoft Certified Live Online Office 365 Training Consultants
Online Microsoft Office Training Services
Progent provides live remote instruction for popular desktop applications and operating systems such as Office and Microsoft 365 Excel, Word, Access and Visio plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote training provides the advantages of traditional physical classroom seminars, including instant interaction between students and trainers, but eliminates the costs of travel and the challenge of attempting to accommodate the schedules of many trainees. Offered to single students or groups of any size, Progent's live online instruction permits the trainer to conduct the seminar from a remote office and the clients can be spread throughout an office or across the country. Virtual instruction supports powerful learning tools like broadcast white boards, real-time questions, and collaborative desktops. Classes can be brief and targeted to specialized topics or longer in duration and wider in coverage.
Expert Microsoft Certified Windows Server 2019 Windows Admin Center Integration Services
Microsoft Windows Server 2019 LEDBAT Network Consulting
Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can help you to plan and deploy a disaster recovery system based on Microsoft's advanced Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Urgent Antispam Technology Consulting
Subscription Postini
E-Mail Guard is a comprehensive solution for blocking spam and viruses. E-Mail Guard addresses the protection and administration of corporate email by providing constantly improved spam and virus blocking, policy administration, content filtering, and defense against email-based DHA and Distributed Denial of Service attacks. E-Mail Guard also features tracking, management and analysis tools as well as outgoing email filtering to help you troubleshoot your email system and specify and regulate corporate security policy.
Ekahau Wi-Fi Network Design Professional
Ekahau Pro Wi-Fi Network Design Support and Help
Progent's Ekahau-certified Wi-Fi network design experts can assist you to design, implement, tune, manage and debug a Wi-Fi network adapted to your building. Progent offers online or on-premises support for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for onsite RF signal analysis, Ekahau Analyzer for debugging RF signal issues, and Ekahau Insights for managing the health of multiple Wi-Fi networks.
Co-managed Call Center Costs Support Outsourcing
Extended Support Desk Cost Savings Integration Services
Progent's Help Desk Call Center management and co-management service programs help companies to reduce costs and increase productivity.
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Security Information and Event Management Services
GIAC Certified Testing
GIAC was established in 1999 to validate the skill of network security professionals. GIAC certifications are recognized by companies and government organizations throughout the world including and the United States NSA. Progent's GIAC-certified information assurance specialists can provide support for all of the network security capabilities addressed under GIAC accreditation including auditing network security mechanisms, security incident management and response, intrusion detection, web-based application security and security information and event management (SIEM) solutions.
Microsoft Exchange Server 2016 Upgrade Network Consultant
Microsoft Experts Network Consultants Exchange 2016 Upgrade Planning
Progent can assist your business in any and all facets of your migration to Microsoft Exchange Server 2016 such as planning high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines, mailbox databases and logs; configuring hardware load balancing (HLB) for fault-tolerant CAS services; planning, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Monitoring and Reporting Specialists
24x7 Network Support and Integration
Remote continuous network monitoring, proactive alerts, and periodic analytical reporting are vital to preserving the health of your IT system and eliminating unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has progressed so far that businesses of any size can get a level of protection that was once limited to enterprises. Progent can provide several Remote Monitoring and Management (RMM) solutions delivered as economical service packages created to help your company to detect and fix a an array of IT network issues before they can disrupt productivity.
wireless VoIP phones and Meraki APs Online Help
wireless IP phones and Meraki APs On-site Technical Support
Progent's Cisco-certified wireless integration consultants can assist organizations to configure, manage, and troubleshoot Cisco Wi-Fi devices including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
IT Services VMM 2016 Management Server
24x7x365 VMM 2016 Setup and Support
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of network monitoring and management tools and is designed to provide a centralized mechanism for configuring and administering virtualized datacenters across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud resources. Progent's SCVMM 2016 consultants can assist organizations of all sizes with any aspect of designing, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, help you upgrade smoothly from older releases of Virtual Machine Manager, develop workflows for creating and deploying virtual machines and hosts, design high-availability compute and storage clusters, connect your datacenter resources with public clouds, configure virtual switches, develop and refine PowerShell scripts, and assist you to evaluate the potential advantages of new technologies like Storage Spaces Direct and Shielded VMs. Progent's virtualization experts offer world-class Hyper-V consulting and VMware ESXi support.
Top Ranked Internal Security Inventory Professional
Cybersecurity Vulnerability Assessment Consult
Progent offers several security service bundles designed to provide larger institutions an impartial and comprehensive network security evaluation from a team of certified security engineers. All Progent's security evaluation bundles feature a collection of procedures like network scans from within and from outside the corporate firewall, expert interpretation of scan results by certified security consultants, creation of a paper explaining the findings, plus an interactive high-level executive outbrief and a detailed live review for in-house network administrators.
Network Health Evaluation Consulting
ProSight Network Health Check Consultancy
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable and safer AD environment. Both versions also provide the long-term benefits of cutting-edge remote network monitoring and management (RMM) technology. These benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime.
Windows Server 2016 Load Balancing Technology Consulting
Windows Server 2016 Storage Spaces Direct Integration Services
Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to design a disaster recovery solution based on Microsoft's most advanced Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using low-cost equipment, Virtual Machine Load Balancing for enhancing the performance and resilience of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for fast, affordable deployment of a stretch cluster quorum arbitration point.
24-7 Hybrid cloud integration Consulting
Enterprise hybrid cloud Specialist
Progent can assist your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine local resources as well as one or more public clouds. To help you to integrate cloud services with networks, Progent offers a range of cloud integration support services such as Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has two decades of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
ProSight VM Security Consultant
Signature-based Virus Protection Network Engineer
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware.
CCIE Certified 8540 wireless controller Technology Consulting
WLAN controller Network Consultant
Cisco's Catalyst family of wireless controllers streamline the management of Wi-Fi LANs by unifying the provisioning and control of wireless APs, optimizing Wi-Fi performance by reducing the impact of radio frequency congestion, improving wireless availability with fast failover, and strengthening data security by identifying threats and analyzing network traffic according to user type and locale. Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controllers to manage and monitor wireless networks of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi solution or carry out a smooth upgrade to Cisco's modern wireless controller technology.
Shared Support Desk Setup and Support
Help Desk Sharing Technical Support
Progent's Network Contact Center Outsourcing Support Services for desktop support are intended especially for small businesses who require immediate access to a Help Desk Service Center with professional telephone support and full escalation capability but who must work within a restricted IT budget. Key features of Progent's Help Desk Outsourcing Services include: Helpdesk Support, Secure Remote Access Support, System Evaluation, Problem Escalation, Virtual Help Desk Services, By-the-Minute Billing, and Help Desk Call Center Applications Selection and Deployment.
Small Business IT Outsourcing Consultants
Outsourcing Network Help Consultant
Progent is organized provide comprehensive remote support for all technical areas associated with today's small business information networks and allows you to outsource a variety of vital, on-demand services such as a temporary Chief Information Officer to provide senior-level IT design and negotiating skills, a Call Center for help desk services, 24x7 server monitoring, spam/virus filtering as an outside-the-firewall service, project management for critical initiatives like site relocations oroperating system upgrades, connectivity experts for building and maintaining high-performance and reliable network infrastructure, certified security specialists to ensure information protection and compliance, disaster recovery experts to create business continuity strategies, and software programmers to create, customize, or repair business application programs.
Solaris Consultant Services
Engineer UNIX
Progent's Sun Solaris family support services offer small businesses and developers help with managing and supporting Sun Solaris systems that operate with Microsoft-based networks. Progent can give your organization access to Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide array of experience offers you a convenient single consulting firm to help you build and maintain a secure and robust cross-platform network and communications environment that allows Solaris and Microsoft interoperability by integrating Windows with popular versions of UNIX including Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Microsoft Proxy Server Remote Consulting
Emergency Microsoft Certified Partner ISA 2004 Server Integration Services
Progent's certified ISA Server consulting experts have long experience configuring Microsoft ISA Server-based security solutions for information systems with multiple offices, remote users, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants are available to help your small business in planning and implementing a configuration of ISA Server 2000 or ISA 2004 Server that supports your network protection needs without adversely restricting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Microsoft Expert Extended Call Desk Information Technology Consulting
Emergency Virtual Call Desk Outsourcing
Progent's Microsoft and Cisco authorized experts offer three service programs to help mid-size and large companies create a cost-effective and successful internal Computer Support Help Desk. Progent's consulting services include ROI evaluation, process study and enhancement, management reporting, training of in-house personnel, and documentation of procedures. Progent's Software Evaluation and Integration Support Services help companies analyze the numerous top level Help Desk application programs available and decide what products may be too costly, miss critical features, or align badly with your organization's corporate culture. Progent also provides temporary staffing for organizations who need to augment their internal Help Desk staff for special projects or to substitute for absent or incapacitated workers.
SharePoint 2016 Power View Remote Troubleshooting
Microsoft Expert SharePoint 2016 Excel Online Online Support Services
Progent's Microsoft-certified SharePoint consultants offer economical online and onsite expertise, software development, and debugging support for businesses of any size who intend to upgrade to SharePoint 2016 or SharePoint Online from earlier versions of SharePoint.
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