Quick, Affordable Online Computer Network Assistance for Erie, Pennsylvania Small Businesses
For over two decades, Progent has focused on providing enterprise-quality IT support services to clients who have small-business IT budgets. Progent has developed a powerful support system that features a cost-effective, seamless virtual office infrastructure, sophisticated remote troubleshooting technology, a substantial pool of engineers certified in a wide array of IT disciplines, a Help Desk operational model that promotes responsiveness and ensures follow-up, a worldwide group of remote troubleshooting professionals, in-person service options for the majority of most zip codes in the United States, and a company ethos committed to fixing technical issues in the least time and at the least cost to customers.
For medium-size and enterprise businesses, Progent offers co-sourcing support to add to the technical skills of your internal IT service staff. This can reduce expenses and minimize technical risks for big IT initiatives like application development, business continuity planning, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer access to accredited consultants to assist your business to plan and implement your cloud computing strategy.
Core Areas of Expertise Serviced by Progent's Consultants for Business Networks in Erie, Pennsylvania
Progent's national team of certified experts provides support for virtually all facets of information technology found in organizations of all sizes. Technologies supported by Progent in and around Erie include:
Support Delivery Alternatives for Erie, Pennsylvania Businesses
Progent has a selection of options for providing small companies with affordable computer services for technical support, system architecture, and IT administration. Progent's model for delivering network support services is based on the Call Center operational structure common to big IT groups. Progent's Contact Center Support Mechanism ensures rapid response, comprehensive service records, reliable follow-through, and tight cost monitoring for a range of network service delivery options that include remote troubleshooting, in-person support, and top-tier consulting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can assist customers to analyze and fix network issues without the expense or time loss of travel for onsite support visits. The experience of Progent's IT engineers allows them to handle most IT problems rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based signup process for first-time customers to address emergency situations and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn more information concerning Progent's remote computer troubleshooting services.
- Onsite Service
Progent offers on-site technical support for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote service experts to deliver small companies the best of both worlds: in-person service professionals when you need them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business software developers. The wait time for on-site support calls is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about how and why to sign up for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems. for more information, visit Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can deliver assistance with critical technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection consulting, fault tolerant network design, virtual server strategies, plus integration, programming and training for small business software such as financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with short-term projects such as site relocations and major system migrations, longer term initiatives such as upgrading a legacy ERP system to a current Microsoft Dynamics or Dynamics 365 package, relational database software development and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent response such as data restoration and virus cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting provides full hosting for the entirety of a small company's servers in an environment that not only delivers the top level of availability and expandability but that is also convenient for clients to transfer to a different service provider or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is based on proven virtualization techniques that allow companies with mixed networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while getting world-class reliability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can handle the mixed- OS and non- standardized environments common with small businesses, and keeps control of the software in the client's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online consulting services to help companies of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security companies to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network running at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so that any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Erie, Pennsylvania Businesses
Progent's staff size, depth of technical skill, and familiarity with corporate network consulting enable small and midsize companies to avoid the pitfalls related to over dependence on thinly staffed service firms or individual consultants.
Working with Progent's Experts enables your business to:
- Avoid Excessive Dependence on Freelance Support Consultants
For network support, smaller businesses often depend heavily on independent engineers. Although individual service engineers have lower expenses than larger IT service organizations and can typically bill apparently smaller rates, they are occasionally too overworked to react rapidly to critical problems. If an independent consultant is busy with another client, ill, on vacation, or in class, the absence of replacement staff may require your business to wait for help during a crisis. The more your company grows, system unavailability or problems with critical programs get more expensive. The dollars you believed you were conserving on an independent consultant can disappear fast due to lost output. Also, when freelance consultants confront new technologies, the lack of a large engineering team to depend on for assistance forces them to learn with the meter running while your business winds up with the bill for their ongoing training.
- Gain Access to Certified Professionals in Complex Network Issues
Many small support firms or independent consultants focused on small company IT support are capable of delivering connect-the-dots fixes but lack the background to deal efficiently with complex IT configurations with mixed platforms, many offices, Voice over IP implementations, remote clients, integrated accounting and operational software, data-driven web sites, and custom line-of-business applications. Progent's background with worldwide companies and Progent's extensive group of specialists can benefit your small business because big-company networks are inherently complicated, support problems require thorough knowledge in numerous technical areas, and achieving a high level of robustness, reliability, and protection calls for enterprise-proven best practices.
- Create a Solid Basis for Growth
Small companies often begin with an IT system implemented on a shoestring budget. Lacking a solid architecture, a series of band-aid repairs often get thrown on top of a marginal structure. As a business grows, stability and expandability problems can undermine the success of the business. These networks require thorough assessment, intelligent strategic planning, and in-depth expertise to upgrade to a network environment that can act as the reliable foundation to meet critical business requirements and support downstream expansion.
- Team with Solution Finders, Not Resellers
Small businesses need guidance and education to work through an ever more complicated array of IT alternatives offered for accelerating growth and enhancing efficiency. Businesses do not need an IT engineer or support organization that tries to promote products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides services only. This permits Progent to align consulting support with the real interests of clients. Mixing network consulting and product reselling can lead to a conflict where the proposed solution is based on a predetermined technology rather than being driven by the true needs of a client.
How to Contact Progent
If your Erie, Pennsylvania company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Network Help
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).