Low-cost Computer Help from Microsoft premier Experts for Businesses in Erie, PA
By delivering professional support whenever you require it, making available specialized expertise for key business applications, providing high-value services like virtual data center hosting, invoicing only for services you receive, and charging no setup or retainer fees for standard services, Progent helps you to increase the competitive value of your information system and minimize support expenses. Progent recognizes that network protection, reliability, and performance are as critical to small businesses as to large corporations but that smaller companies lack the leverage to spend heavily in information technology and in-house service staffs. Progent's basic value proposition is that no network consulting firm can equal Progent's capability to deliver the IT support expertise your business needs whenever you require it and at prices you can justify.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house network service team. This can reduce expenses and minimize technical risks for major projects such as software development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.
Progent can also offer the services of certified consultants to assist your company to design and execute a sensible cloud computing strategy.
Core Practice Areas Supported by Progent for Erie, Pennsylvania Businesses
A Microsoft-certified Partner IT service firm with a large group of Cisco Premier CCIE networking consultants and Apple certified consultants, Progent offers emergency troubleshooting and low-cost online consulting to Erie, PA companies for a broad range of computer technologies including:
Support Delivery Alternatives Available for Erie, Pennsylvania Companies
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, and IT administration. Progent's paradigm for providing computer support services is built on the Call Center structure common to big IT groups. Progent's Helpdesk Service Model ensures fast support, comprehensive activity documentation, reliable follow-through, and strict cost control for a range of IT service delivery modes that include online troubleshooting, onsite support, and high-end consulting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can help customers to troubleshoot and fix hardware and software issues without the expense or time loss of in-person support visits. The experience of Progent's IT engineers makes it possible to resolve the majority of IT issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for first-time clients to address emergency situations and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out additional details concerning Progent's online network support services.
- Onsite Support
Progent offers on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in tandem with Progent's online support experts to give small businesses the optimal solution: onsite support professionals when you require them as well as the remote help of Progent's worldwide team of IT consultants, security professionals, and business application developers. The response time for on-site support visits is usually less than one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning why to register for Progent's onsite computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, see Online Help Desk Services.
- Consulting Expertise
Progent offers small and midsize businesses affordable access to enterprise-class IT professionals who can provide assistance with critical products and technologies including
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network security engineering, fault tolerant it system consulting, virtual server solutions, plus configuration, customization and support for small business applications including accounting, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as site relocations and major software migrations, longer term projects such as management analytics application development and customization, database software development and DBA services, and web design, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and network administration, or urgent response like disaster recovery and virus cleanup.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small company's servers in an environment that not only delivers the top degree of availability and expandability but that is also convenient for customers to transfer to a different support provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that permit companies with mixed networks to save significantly on the costs of capital equipment, system support, and network management while getting enterprise-class availability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered service, can support the multi- OS and loosely standardized networks typical of smaller businesses, and retains control of the licenses in the customer's hands so that moving to a new virtual host is quick, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide advanced online consulting to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's value-priced ProSight portfolio of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack progression including protection, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your Progent consultant so that any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Erie, Pennsylvania Small Businesses
Progent's size, depth of information technology expertise, and experience with enterprise network support enable small businesses to sidestep the problems related to over dependence on thinly staffed service organizations or individual consultants.
Working with Progent's Experts allows your company to:
- Avoid Over Dependence on Freelance Support Consultants
For network support, small businesses often depend heavily on individual engineers. Though individual support engineers have lower overhead than more substantial support organizations and can typically bill nominally smaller rates, they are often stretched to far to react rapidly to urgent problems. If a freelance engineer is occupied with different customer, ill, on vacation, or in training, the absence of backup personnel may require your business to wait for assistance during an emergency. As your company expands, system unavailability or problems with line-of-business programs get more expensive. The money you thought you were saving on an independent consultant can disappear fast because of lower output. In addition, when freelance engineers encounter unfamiliar problems, the unavailability of a large consulting team to depend on for assistance forces them to train in place while your organization winds up footing the costs for their ongoing training.
- Gain Access to Certified Professionals in Sophisticated Network Issues
Many small support firms or freelance engineers who concentrate on small company network consulting may excel at delivering connect-the-dots fixes but don't have the experience to deal efficiently with complicated IT configurations that have a variety of platforms, many locations, VoIP implementations, mobile workforces, integrated financial and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's extensive staff of experts can benefit your company because big-company networks are by nature complex, support issues require thorough knowledge in numerous technical disciplines, and reaching a high level of stability, availability, and protection calls for industry-tested best practices.
- Build a Firm Foundation for Seamless Growth
Small companies typically start with an IT system cobbled together on a tight budget. Without a proper architecture, a sequence of band-aid fixes commonly get piled on top of a weak structure. As a company grows, stability and expandability issues can obstruct the success of the organization. These networks need thorough assessment, smart business planning, and broad-based expertise to migrate to an IT infrastructure that will provide the solid basis to handle critical business needs and support downstream expansion.
- Partner with Solution Providers, Not Resellers
Smaller companies need guidance and insight to work through an increasingly complex maze of technology alternatives available for accelerating growth and enhancing productivity. They do not need a network consultant or support firm that attempts to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells consulting and services only. This permits Progent to align consulting services with the real needs of clients. Mixing network support and product selling can lead to a conflict where the proposed solution is based on a predetermined vendor instead of being based on the actual requirements of a customer.
In case your Erie, Pennsylvania company needs to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Technical Help
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).