Erie, PA Online Help from Certified Computer Service Professionals
Progent's computer network troubleshooting services can deliver your Erie, PA business cost-effective and dependable access to enterprise-class computer experts. By delivering network support help when you need it, offering advanced knowledge for line-of-business technologies, delivering value-added services such as automated network monitoring, and charging only for support you receive, Progent gives your Erie, Pennsylvania business an affordable option for maximizing the productivity and profitability of small business networks. Whether you run an onsite system, rely on cloud resources, or have a hybrid cloud-and-local solution, Progent is the smart choice for businesses and local governments to create and maintain a robust and secure IT network and to benefit from fast access to the experienced help usually available only to businesses who are able to afford a sizeable internal information technology organization.
For larger companies, Progent can provide co-sourcing and project management services to supplement the technical skills of your in-house IT service personnel. This can save money and help meet schedules for major IT initiatives like application design and development, business continuity planning, network security audits, office consolidations, or technology migrations.
Progent can in addition provide access to certified consultants to help your company to plan and implement a sensible cloud computing strategy.
Key IT Areas Supported by Progent for Office Networks in Erie, Pennsylvania
Progent offers the services of certified consultants for all aspects of business network technology deployed in small companies and local governments. Products and technologies serviced by Progent include:
Service Delivery Options Available for Erie, Pennsylvania Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for delivering computer support is built on the Help Desk structure familiar to larger IT groups. Progent's Help Desk Service Mechanism ensures fast response, thorough service records, consistent follow-up, and strict cost monitoring across an array of IT support delivery options that include remote troubleshooting, in-person support, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can help clients to analyze and repair hardware and software issues without the cost or delay of on-premises support visits. The background of Progent's IT consultants allows them to resolve the majority of IT problems quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based registration procedure for new clients to address emergency network problems and Progent bills by the minute with no startup charges or time minimums, so you pay only for the support you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn more information concerning Progent's remote network support expertise.
- Onsite Support
Progent provides on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote service experts to deliver small and midsize businesses the optimal solution: onsite service technicians when you require them as well as the remote help of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The wait time for on-site support visits is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more about how and why to sign up for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Contact Center Services are intended for all businesses who need fast and reliable access to a professional Help Desk with effective phone support, remote troubleshooting tools, and enough technical strength for full problem escalation. Because smaller companies usually are constrained by tight information technology funds and can provide scant management bandwidth for handling IT support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient option to make sure that business information networks are always productive. Learn more details about Progent's Help Desk services.
- IT Consulting Services
Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network security engineering, fault tolerant it system engineering, virtualization strategies, plus integration, programming and training for business software such as financials, operations, reporting, sales automation, and office productivity suites. Progent can help with one-time projects including site relocations and massive system migrations, extended projects such as business information application development and support, relational database application development and DBA services, and web development, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent services such as data restoration and malware cleanup.
- Application Server Hosting
Progent can host vital business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater degrees of availability, security, and performance than is feasible with the type of internal data center that is practical for the majority of small organizations. Since Progent uses the same facilities that host the gear of many of the world's biggest information technology companies, Progent can eliminate the investment in building and managing the systems required for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, protection and efficiency is continually tracked, and systems and data files are regularly archived and ready for complete and rapid recovery. Find out more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's production servers in a setting that not only provides the top level of availability and expandability but that is also simple for customers to migrate to another support provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is based on tested virtualization technologies that allow companies with mixed networks to save significantly on the costs of hardware, infrastructure support, and network administration while getting enterprise-class reliability and an unparalleled level of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can handle the mixed- OS and non- standardized environments typical of smaller businesses, and retains control of the licenses in the customer's hands so that migrating to a different virtualized system is quick, safe, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent offers expert online support services to help organizations of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that combine local IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to provide centralized control and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent consultant so all potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of infrastructure technologies including firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts offer a business-wide view of network protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and government regulations for network information security and reporting.
The scope and depth of Progent's consulting team bring a unique set of advantages to clients wishing to increase the business value of their information network within a reasonable budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, in the trenches of IT service, performing a broad range of IT tasks for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This ensures that you get not only world-class technical skills, but also a consultant with field-tested approaches for resolving real-world network problems efficiently.
Find out more concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to bill for phone service and on-premises help per minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services delivered during regular business hours. Many support firms impose substantial minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with major bills for quick repairs. Another benefit of by-the-minute pricing is that clients will be less tempted to permit simple issues to stay unaddressed until they become major ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has created a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support firms who provide scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by each staff member to every client. The practice of detailing and archiving support records results in more effective service and avoids a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has little competition. Small companies who work with freelance consultants or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, protected, and efficient.
Find out additional information about Progent's knowledge transfer services.
In case your Erie, Pennsylvania business needs to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Assistance
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).