Low-cost Computer Support from Microsoft certified Experts for Businesses in Erie, PA
By offering professional know-how whenever you need it, providing in-depth knowledge for critical business applications, providing high-value services such as virtual server hosting, invoicing solely for help you receive, and charging no sign-up or retainer fees for standard services, Progent allows you to increase the business value of your It network and reduce service costs. Progent appreciates that network protection, reliability, and performance are as important to small companies as to major enterprises but that small companies lack the economy of scale to invest aggressively in computer networks and in-house service staffs. Progent's basic competitive advantage is that no network support firm can match Progent's ability to provide the network support expertise your company needs when you need it and at prices you can afford.

For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the skills of your in-house network service team. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application development, business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited consultants to help your company to plan and implement your cloud strategy.

Main IT Areas Serviced by Progent for Businesses in Erie, Pennsylvania
Progent offers the services of accredited consultants for all facets of network technology found in small and midsize companies. Technologies supported by Progent include:

Service Delivery Options Available for Erie, Pennsylvania Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable computer services for technical support, consulting, and network management outsourcing. Progent's paradigm for delivering network support is based on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Support Mechanism ensures rapid support, comprehensive activity documentation, consistent follow-through, and strict expense control across an array of network service delivery options that include remote repairs, on-premises support, and top-level consulting.

  • Online Support
    Progent�s Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can assist clients to troubleshoot and fix hardware and software issues without the expense or delay of travel for onsite support visits. The experience of Progent's network consultants allows them to handle most network issues quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration process for new clients to address urgent network problems and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the support you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Learn additional information concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent provides on-site technical support for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service experts to deliver small businesses the best of both worlds: hands-on support professionals when you need them as well as the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The wait time for on-site support visits is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Learn more concerning how and why to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. for more information, refer to Help Desk Services.

  • Shared Help Desk Services
    Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts (SMEs). Progent�s Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and reporting. For more information, refer to Progent�s Co-managed Help Desk services.

  • IT Consulting Services
    Progent offers small companies affordable access to world-class IT professionals who can provide help with critical technologies such as Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, company-wide network protection engineering, high availability it system consulting, virtual server solutions, plus integration, customization and support for business applications including financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-time projects such as site relocations and major system upgrades, longer term projects such as upgrading a legacy MRP platform to a modern Microsoft Dynamics or Dynamics 365 solution, relational database application programming and administration services, and web development, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network management, or urgent response such as disaster recovery and malware removal.

  • Network Infrastructure Support Services for Teleworkers
    Progent can help small and mid-size businesses to plan, configure and debug the infrastructure for a remote workforce. Areas of infrastructure for which Progent's experts can deliver assistance include safe and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router configuration, Wi-Fi network planning and deployment, and robust Internet connections. To learn about Progent's network infrastructure expertise for telecommuters, visit network infrastructure consulting services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small company's production servers in a setting that not only delivers the top degree of dependability and extensibility but that is in addition simple for customers to migrate to a different service firm or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit small businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure support, and IT administration while achieving enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered service, can support the mixed- platform and non- standardized networks common with smaller businesses, and keeps control of the licenses in the customer's hands so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced remote support to help businesses of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize physical resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's value-priced ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to provide web-based management and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you�re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of network technologies including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on network security and can help with complex security projects like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government regulations for network data protection and reporting.

The breadth and size of Progent's engineering staff bring a powerful set of advantages to customers trying to maximize the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progent’s team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional background, in the trenches of IT service, executing a broad range of IT projects for a large array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This means that you get not just expert technical help, but also a consultant with proven approaches for resolving actual IT problems quickly. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for online service and in-person visits by the minute. Consequently, you pay only for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during regular business hours. Many support firms impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates big bills for fast fixes. An additional benefit of by-the-minute invoicing is that customers are not tempted to allow minor issues to stay unaddressed until they become major problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation given by each consultant to every client. The practice of detailing and archiving support records results in more effective support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent has few competitors. Small businesses who work with freelance service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, secure, and efficient. Read additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Erie, Pennsylvania business wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Help
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

  • 24 Hour Call Desk Services Remote Troubleshooting 24/7 Microsoft and Cisco Support Desk Management Services Computer Consultant
  • 24 Hour Service Desk Management Support Remote Consulting Cisco Support Desk Services Technology Consulting Services
  • 24-7 Microsoft Experts Amazon MWS Integration Firm Amazon Marketplace Web Service programming Development
  • 24-7 Microsoft Windows 7 Upgrade Computer Consultancy Microsoft and Cisco Microsoft Windows 7 Migration Technical Consultant
  • 24-Hour Consulting Services Aironet 802.11ax Wireless Aironet Wireless AP Technology Consulting
  • 24/7 Integration Consulting Microsoft Certified Partner Outsource Microsoft Partner

    • Consultant Services Meraki Wireless Access Point
    CCIE Expert Certified Meraki Outdoor Wi-Fi Access Point IT Consulting

    Progent's Meraki wireless AP consultants offer online and onsite support to assist businesses of any size to design, deploy, manage, expand or repair Wi-Fi networks that include Cisco Meraki APs. Progent can assist you to configure and support Meraki-based wireless networks for sites that can range from a teleworker's home or a branch office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco products including switches, ASR routers and firewalls to create a seamless ecosystem that delivers identical access, performance, security, ease of management and availability for wired and Wi-Fi users regardless of their mobility or device.

  • 24/7/365 Altaro Office 365 OneDrive Backup Support Altaro Office 365 Teams Chat Backup IT Consultant
  • 24x7 5520 wireless controller Specialists 802.11ax wireless controller Support Outsourcing
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  • 64-bit Migration Consult 64-bit Migration Services
  • ASR 1000 Router Consultant Integrated Services Routers Online Troubleshooting
  • After Hours Engineer Microsoft LCS Server 2007 Specialist Microsoft LCS Server 2007
  • Amazon AWS enterprise hybrid cloud solutions Programming Company Amazon AWS hybrid cloud solutions Reports

    • Internet Security and Acceleration Server 2006 Specialist
    Protection Forefront TMG

    ISA 2006 is a multi-functional edge gateway that provides a fully integrated application layer firewall, VPN, proxy, and Web caching solution for protecting the Internet-facing applications of any organization against a wide variety of attacks. Progent's Microsoft Internet Security and Acceleration Server experts can help you design, cost-justify, test, install, configure and manage the any version of ISA Server 2006 on your information system.

  • Erie, PA Microsoft Windows Migrations
  • Amazon MWS programming Integration Companies Amazon Marketplace Web Service programming Programming Firms
  • Remote Help Desk Onsite and Remote Support Erie
  • Android and Windows Server integration On-site Technical Support Android and SQL Server integration Information Technology Consulting
  • Antivirus Technology Consulting Services Postini Setup and Support
  • Apple OSX Tiger Consulting OS X Network Consultants
  • Automatic Topology Mapping IT Consultants Network Services Monitoring Professional

    • IP-PBX Support and Integration
    Cisco VoIP Phones and Unified CM On-site Support

    Progent's Cisco certified networking experts offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.

  • Award Winning Compensation for Cisco Consulting Open Positions Job Opportunity Compensation for Senior Network Engineer
  • Azure AD Directory PIM Remote Support Services MCSE Expert Certified Azure AD Privileged Identity Management Technical Support

    • After Hours Onsite Technical Support 802.11ax Upgrade
    Wave 2 Wi-Fi Computer Consultants

    Progent’s Wireless Consulting Services provide a convenient, economical option for businesses of any size to integrate, manage, monitor and troubleshoot advanced wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you design and install appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and online applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

  • Barracuda Backup Replication Remote Troubleshooting Barracuda Backup Appliance Online Consulting
  • Barracuda Backup and vCenter Network Consulting Top Barracuda Backup Deduplication Online Technical Support
  • Best Online Help SCVMM Planning VMM Console Remote Troubleshooting

    • Microsoft Exchange Server 2003 Onsite Support
    Top Rated Microsoft Exchange Upgrade Network Service

    Progent's Microsoft-certified consultants have more than 10 years of experience delivering unified communications support for companies ranging from small businesses to global enterprises. Progent provides affordable support for all editions of Exchange Server to strengthen email and virus protection, configure high availability email systems, and facilitate off-site and wireless email access. Progent’s Exchange support services can help you in planning and executing a migration from an outdated SMPT server or unsupported Microsoft Email package such as Microsoft Exchange 2003 to Exchange 2016 Server. In addition provides support for Windows 8, Windows 7, and Windows XP clients using Office Outlook and can show you how to configure Outlook Web App (OWA) for popular web browsers. For email virus defense, spam filtering and outbound data leak protection, Progent offers Email Guard email filtering and encryption.

  • Building to Building Wireless Case Study Building to Building Wireless Case Study
  • CCIE Expert Certified Jabber Remote Troubleshooting VoIP Phone System IT Consulting
  • CIO Online Support Services 24x7x365 Part-Time CIO Network Consulting
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  • Case Study MOM MOM 2005 Case Study
  • Catalyst Switch VSS IT Services Emergency Catalyst 6500 Switch Integration Support
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  • Check Point Sandboxing Audit Check Point Series 80 Firewall Network Install
  • Cisco Experts MS Office Communications Server Computer Engineer Microsoft Certified Expert VoIP Computer Consulting
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  • Co-Location Specialist Internet Data Center Support Services
  • Computer Engineer Cisco Aironet Network Engineer Office Wireless

    • Desktop VPN Migration Consulting
    Immediate Design Consultant Desktop VPN

    Progent's remote access and wireless synchronization experts can assist your business to design and configure connectivity solutions for remote desktop PCs, notebooks, and wireless handhelds so they integrate tightly with your information network, enabling you to optimize the efficiency of your off-site workforce.

  • Computer Services Business Development Full-Time Job IT Services BDR Virtual Office Job
  • Consult Internet Carrier Selection Consulting ISP Selection
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  • Consultancy Backup Management Outsourcing Emergency Progent Backup Management Outsourcing Technology Professional
  • Consultants iPhone and Office 365 integration Award Winning Online Consulting iPhone and Exchange integration

    • Mac OS X Training
    Top Rated Macintosh Classes

    Progent offers one-on-one training customized for individuals who wish to broaden their knowledge of the Apple macOS and OS X operating system, Mac hardware, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual webinar classes for Mac application software.

  • Consulting Computer Support Help Desk Remote Technical Support Help Desk Call Center
  • Consulting Services LifeSize 220 Series Telepresence LifeSize Video Conferencing Engineers

    • System Center MOM Consult
    Microsoft System Center Operations Manager Computer Engineer

    Progent provides a variety of IT service bundles for small companies. These IT outsourcing and server monitoring services are based on the proactive problem handling abilities of Microsoft System Center Operations Manager 2007, a state-of-the-art server and system management product that monitors the availability, performance, and safety of your network and identifies incipient problems before they can disrupt your network. With Progent's affordably priced IT support packages, small organizations can choose a simple co-sourcing service program based on Microsoft Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package.

  • Consulting Services Windows Server 2008 Hyper-VI 24 Hour Technology Consulting Services Windows Server 2008 R2
  • Data Center Colo Consulting Top Quality Collocation Support
  • Desktop Help Desk Services Online Help Call Center Services IT Consultants
  • Duo Two-factor Authentication Network Engineer MFA and Single Sign-on IT Consultants

    • Online Cisco Certified CCIE Computer Outsourcing
    Cisco Security System Consulting

    Progent can provide rapid remote access to Cisco-certified CCIE network infrastructure experts. Progent's CCIE consultants can connect to your environment using powerful remote support tools to deliver quick and economical troubleshooting and repair of critical network issues.

  • Dynamics 365 NAV Information Technology Consulting 24 Hour Microsoft Dynamics 365 Finance and Supply Chain Applications Consultant
  • Dynamics GP Continuum Engineers Open Now Technology Professional Dynamics GP BizTalk Adapter

    • MCSE Expert Certified Customer Relationship Management Engineer
    CRM Remote Support Services

    Microsoft Dynamics Customer Relationship Management helps small businesses build profitable client relationships. Integrated Sales and Customer Service modules allow in-house staff to share data to help promote sales success and offer steady, effective customer service. Progent can configure the most sensible server and communications infrastructure, including mobile wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your small business with a certified MSCRM consultant who can help you integrate Microsoft CRM with your sales or customer support databases.

  • Dynamics NAV Information Technology Consulting Microsoft Dynamics SL Application Consultants
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    • Consultant Prices Consultant
    Consulting Rates Small Business IT Outsourcing Companies

    Progent's pricing policy is to bill for phone support and in-person help by the minute. Consequently, you are invoiced just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during normal business hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you will not be forced to permit minor problems to stay unaddressed.

  • Emergency Exchange 2016 Migration Planning Integration Services Exchange Server 2016 Migration Information Technology Consulting
  • Emergency Service Reporting Computer Engineer Service Reports Setup and Support
  • Engineers IT Outsourcing Erie Pennsylvania Erie Remote Support Services Small Business Network
  • Exchange 2010 Planning Consultants Exchange Server 2010 Upgrade Remote Technical Support

    • MS CRM Online Technical Support
    24/7 Microsoft CRM Online Troubleshooting

    Microsoft CRM helps mid-market companies nurture profitable client interactions. Integrated Sales and Customer Service components enable in-house staff to share information to help promote selling success and deliver consistent, effective customer service. Progent can configure the most sensible server and communications environment, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your company with a certified MSCRM professional who can help you integrate Microsoft Dynamics CRM with your marketing or customer service data.

  • Exchange 2013 VoIP Consulting Computer Consultant Exchange 2013 Active Directory
  • Exchange 2019 Integration Technical Support Exchange 2019 Cloud Voicemail Online Support Services

    • Telecommuting Cisco Consulting Remote Support Job
    Position Cisco Consultants

    Progent is hiring a variety of on-staff workers including solutions-driven MCSEs; connectivity experts who have Cisco CCNP or CCIE credentials; and consultants for advanced system architecture with backgrounds in mobile connectivity, wireless networking, high-availability systems, disaster recovery solutions, data preservation, and VMware technology. Progent is also looking for workstation support technicians, remote troubleshooting specialists, and CISSP or CISM accredited security professionals. We are also looking for experienced managers and administrators who can perform efficiently in our dynamic, virtual office model. Progent contracts independent consultants who have specialized knowledge and hands-on background in important information technology topics outside our primary service concentration. Progent's Experts Group includes contractors who offer advice and programming support for mission-critical applications such as Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have in-depth expertise with popular platforms such as Linux, Apple OS, or Solaris, or offer expert skills in technologies such as telecommunications, web design, EDI, web commerce, or database management. Independent contractors certified by Progent cooperate with our in-house consultants to deliver comprehensive IT services for small company networks.

  • Exchange Server 2010 Migration Professionals Microsoft Exchange Server 2010 Migration Consultancy
  • Exchange Server 2013 Help and Support Exchange 2013 Data Loss Prevention Computer Consulting
  • Exchange Upgrade Consultant Exchange 2010 Upgrade Consulting
  • Expert Microsoft Certified SharePoint 2019 Migration IT Services Onsite Technical Support SharePoint 2019 Migration

    • Support and Setup Remote Network Monitoring
    Remote Monitoring and Reporting Technical Support

    Even if your company has a minimal computer services group and a limited technology budget, your information system can still have the same high availability and responsiveness that once needed a substantial in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-certified network consultants, the most recent system management software for proactive monitoring and threshold alarms, and economical service programs such as a help desk service to keep your mission-critical business applications and hardware up and running.

  • External Security Inventory Professional Security Inventory Technology Professional
  • Firepower Specialist ASA Firewall with Firepower Network Engineer
  • Firewall Network Install SonicWall TZ500 Firewall SonicWall NSA 3650 Firewall Network Security Audit
  • Forefront Threat Management Gateway Information systems Security Outsourcing Forefront Threat Management Gateway 2010 Cybersecurity Organization
  • Fortinet FortiManager Setup and Support Fortinet 2000 Series Firewalls Consultants
  • HTML programming Specialists Application Integration Companies

    • UNIX Consulting Services
    Solaris Protection

    If your business runs a Sun Solaris network or a mixed-platform IT environment, Progent's CISM and CISSP-certified consultants can help your whole enterprise in a wide range of security topics such as security administration practices, security architecture and strategies, connection control products and methodology, software development security, operations security, physical security, telecommunications, infrastructure and Internet security, and workplace recovery preparedness. CISM and ISSAP stipulate the core competencies and international standards of performance that information security managers are expected to possess. These accreditations provide executive management the confidence that those who have earned their CISM or ISSAP certification have demonstrated the experience and theory to offer effective security management and engineering help.

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