Erie, PA Remote Support from World-class Computer Service Consultants
Progent's network technical support services can deliver your Erie, PA business cost-effective and dependable support from Microsoft and Cisco certified computer engineers. By providing IT consulting service when you require it, providing specialized expertise for line-of-business technologies, offering unique services such as 24x7 network monitoring, and billing only for support you use, Progent gives your Erie, Pennsylvania company an affordable solution for optimizing the profitability of small-scale office networks. If you have an onsite datacenter, connect to cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart way for organizations to build and manage a robust and secure information network and to have fast availability of the skilled consulting usually restricted to enterprises who are able to afford a sizeable internal IT organization.

For mid-size and large companies, Progent can provide co-sourcing services to add to the skills of your in-house network service personnel. This can save money and minimize technical risks for major projects like application programming, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations.

Progent can also offer access to certified experts to assist your company to design and implement a sensible cloud computing strategy.

Core Areas of Expertise Supported by Progent for Businesses in Erie, Pennsylvania
Progent's national group of industry certified support professionals provides assistance for all facets of information systems found in businesses of any size. Practice areas supported by Progent in Erie include:

Service Delivery Options for Erie, Pennsylvania Companies
Progent has a selection of options for providing small companies and local governments with cost-effective IT services for technical support, consulting, hosting, and network management. Progent's paradigm for delivering network support services is based on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Call Center Support Model promotes rapid response, comprehensive service documentation, consistent follow-up, and tight cost control for an array of network service delivery modes that include remote repairs, in-person support, top-level consulting, plus server hosting.

  • Online Service
    Progent’s Technical Response Center offers urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can help clients to troubleshoot and repair hardware and software problems without the expense or delay of in-person support visits. The background of Progent's network engineers allows them to handle the majority of network issues rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible registration process for new customers to address emergency situations and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out more details about Progent's remote network troubleshooting services.

  • On-site Service
    Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in tandem with Progent's remote service experts to deliver small companies the ideal combination: onsite support professionals when you need them as well as the on-line help of Progent's seasoned staff of network consultants, security professionals, and business application developers. The response time for on-site service visits is usually under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more about why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. For details, see Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent provides small and midsize companies affordable access to world-class IT professionals who can provide help with critical products and technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, network protection engineering, fault tolerant it system engineering, server virtualization solutions, plus configuration, customization and training for business programs including accounting, ERP and MRP, reporting, sales automation, and productivity suites. Progent can help with short-term projects including site moves and major system upgrades, extended projects like business analytics software programming and support, database software programming and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange Server and MS SQL in order to provide small businesses with higher degrees of availability, security, and recoverability than is possible using the class of on-site data center that is practical for the majority of small and midsize businesses. Since Progent uses the same data centers that support the gear of many of the world's biggest IT companies, Progent can eliminate the cost of building and managing the systems needed for enterprise-class environmental control, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions stay updated, security and efficiency is constantly monitored, and systems are consistently archived and ready for complete and rapid restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small organization's servers in an environment that not only provides the highest level of fault-tolerance and extensibility but that is in addition simple for clients to transfer to a different support provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit small businesses with multi-vendor environments to benefit dramatically on the expense of hardware, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed solution, can support the multi- OS and non- standardized networks typical of smaller businesses, and retains control of the software licenses in the customer's possession so that moving to a new virtualized host is fast, safe, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote consulting to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete threat progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an ever more complex array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-Certified cybersecurity consultants, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on network protection and can help with advanced security programs like SIEM solutions to help enterprises comply with business standards and statutory requirements for network data security and incident reporting.

The breadth and depth of Progent's engineering team bring a unique array of advantages to customers wishing to maximize the business value of their IT system within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progent’s staff of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, at the forefront of network support, executing a broad range of technical tasks for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested methods for fixing actual IT problems rapidly. Learn more about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for remote support and on-premises help per minute. As a result, you are charged just for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no retainer for services delivered during regular working hours. Many support firms demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates king-size bills for fast repairs. Another advantage of by-the-minute pricing is that clients will not be inclined to permit less critical issues to stay unaddressed until they grow into big problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation given by every staff member to every client. The practice of documenting and organizing service records allows more effective support and avoids a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who won’t release vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent has few competitors. Small companies who work with freelance service providers or who maintain in-house support staffs gain when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and efficient. Learn additional information about Progent's knowledge transfer services.

Contact Progent
In case your Erie, Pennsylvania company needs to get in touch with Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Microsoft Small Business Server is an affordable collection of essential servers that provides the basis for a powerful but easy-to-manage IT network. The inter-connectivity demands of the Microsoft .NET components included with Small Business Server 2011 requires an IT consultant with real-world background and broad knowledge in planning and implementing effective and comprehensive business technology systems. Progent's Microsoft-certified experts have extensive backgrounds with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in deploying, managing, and servicing network solutions based on the SBS suite of servers and programs.

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    If your company does not require emergency online help but expects to require technical services with your information system in the near future, you can save time and money and ensure that the appropriate IT skill will be ready when you require it by contacting a Progent sales specialist and registering as a client. For more information, phone 800-993-9400 or email information@progent.com.

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