Expert Remote Service for Erie, Pennsylvania Computer Networks from Microsoft Certified Consultants
Small businesses have traditionally been underserved by large network service organizations. Some small companies allow themselves to become excessively reliant on freelance consultants or small consulting organizations who don't have the size or extensive knowledge to respond promptly or effectively to technical emergencies. Still other small companies resort to giant support providers staffed with technicians trained to offer by-the-numbers fixes for common problems but who do not have the background and technical scope to deal with the variety of environments and lack of standardization that characterizes small company IT systems.
Progent's proven methodology for delivering affordable and successful network support to small businesses has made Progent one of the top Microsoft-certified network consulting organizations in the country. Progent has delivered online help to businesses in every state in the country (See Progent's customer testimonials).
For mid-size and large companies, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house network support staff. This can reduce expenses and help meet schedules for big IT initiatives like software design and development, business continuity preparedness, network security audits, office consolidations, or technology migrations.
Progent can in addition offer the services of certified experts to help your business to plan and implement your cloud strategy.
Primary Technologies Supported by Progent's Consultants for Companies in Erie, Pennsylvania
Progent's nationwide team of world-class consultants provides help for virtually all facets of network systems deployed by organizations of any size. Technologies supported by Progent in Erie include:
Service Delivery Alternatives for Erie, Pennsylvania Businesses
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for delivering network support services is based on the Call Center structure common to big IT support organizations. Progent's Helpdesk Support Mechanism ensures rapid response, comprehensive activity documentation, consistent follow-up, and strict expense control across a range of network service delivery alternatives that include remote troubleshooting, onsite support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers emergency and routine online support for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and fix network problems without the expense or delay of in-person support visits. The background of Progent's network consultants allows them to resolve the majority of IT issues quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based signup process for new clients to address urgent network problems and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Find out additional information concerning Progent's remote network troubleshooting services.
- On-site Support
Progent offers on-site technical assistance for registered customers in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online support engineers to deliver small and midsize companies the optimal solution: on-premises support technicians when you need them as well as the remote help of Progent's seasoned team of IT consultants, security professionals, and business software developers. The response time for on-site support visits is typically less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more concerning how and why to register for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve challenging problems. To learn more, see Online Help Desk Services.
- IT Consulting Expertise
Progent provides small businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security engineering, non-stop it system consulting, server virtualization strategies, plus configuration, programming and support for business software such as financials, ERP and MRP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-time projects including site moves and major software upgrades, longer term projects like management analytics software programming and support, relational database software programming and administration services, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent services such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for critical business applications like Exchange Server and MS SQL to provide small businesses with greater degrees of reliability, security, and recoverability than is feasible using the type of in-house data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same facilities that support the gear of some of the world's biggest information technology organizations, Progent can save you the cost of building and maintaining the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions stay updated, security and efficiency is continually tracked, and systems and data files are consistently archived and ready for full and prompt recovery. Learn additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the highest degree of dependability and extensibility but that is in addition easy for clients to migrate to a different support provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that allow companies with multi-vendor environments to save significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class reliability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can support the mixed- OS and non- standardized environments common with small companies, and keeps ownership of the software licenses in the client's hands so that moving to a different virtual host is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers expert remote support services to help companies of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital files, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so any potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your network documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated collection of network technologies including firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-certified security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance experts offer a company-wide view of system protection and can help with advanced security programs like SIEM solutions to help companies comply with industry guidelines and statutory requirements for network data security and reporting.
The scope and size of Progent's engineering team offer a unique array of benefits to organizations wishing to increase the business value of their IT system within an affordable budget. These advantages include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of hands-on professional background, at the forefront of network support, executing a broad variety of IT tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This ensures that you get not only expert IT help, but also a consultant with proven approaches for fixing actual IT problems efficiently.
Read more details concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for online support and on-site visits per minute. As a result, you owe just for received support. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no registration charge and requires no monthly commitment for services delivered during normal working hours. Many service firms demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's small pricing granularity does away with big bills for fast repairs. Another advantage of by-the-minute invoicing is that your company will not be inclined to permit incipient issues to fester until they become major problems.
Find out more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by every consultant to each customer. The practice of documenting and organizing service records results in more efficient support and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Small businesses who utilize independent service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and productive.
Learn more details about Progent's knowledge transfer services.
If your Erie, Pennsylvania company wants to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Immediate Online Network Support
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).