Quick, Low-cost Online Computer Technical Support for Erie, Pennsylvania Small Businesses
For over twenty years, Progent has specialized in providing world-class network support services to clients with small-business IT budgets. Progent has developed a unique support system that includes a cost-effective, tightly connected virtual office infrastructure, sophisticated remote repair technology, a substantial pool of consultants certified in a wide range of IT practice areas, a Call Center service model that promotes efficiency and ensures follow-through, a worldwide team of on-line support experts, in-person support options for the majority of most zip codes in the U.S., and a company ethos focused on resolving technical problems in the shortest time and at the lowest cost to clients.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house IT service group. This can reduce expenses and minimize technical risks for big IT initiatives such as application development, disaster recovery preparedness, network security audits, office consolidations, or software migrations and upgrades.
Progent can also offer access to accredited experts to help your company to plan and implement your cloud computing strategy.
Key Practice Areas Supported by Progent's Consultants for Business Networks in Erie, Pennsylvania
Progent's nationwide group of world-class support professionals offers assistance for virtually all facets of information technology deployed by businesses of any size. Areas served by Progent in Erie include:
Support Delivery Options for Erie, Pennsylvania Companies
Progent offers a selection of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting, and network management. Progent's paradigm for providing network support is based on the Call Center structure common to larger IT organizations. Progent's Help Desk Service Model promotes rapid response, thorough service records, reliable follow-through, and strict expense monitoring for a range of IT service delivery modes that include online repairs, on-premises support, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and routine online assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can help clients to analyze and fix network issues without the expense or time loss of in-person support visits. The background of Progent's IT engineers allows them to handle the majority of IT issues rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-based signup process for first-time customers to address urgent network problems and Progent bills by the minute with zero startup charges or minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out additional details concerning Progent's remote computer support expertise.
- On-site Service
Progent provides on-site computer support for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online service engineers to give small and midsize businesses the optimal solution: on-premises service technicians when you need them plus the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The response time for in-person service calls is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more concerning how and why to sign up for Progent's in-person network support services.
- Help Desk Call Center
Progent's Help Desk Outsourcing Services are designed for all businesses and local governments who require prompt and reliable support from an online Helpdesk with efficient phone support, remote troubleshooting tools, and enough technical depth for all needed problem escalation. Since smaller companies typically have limited information technology budgets and can spare scant management bandwidth for handling network support, Progent's Help Desk Services can be the most efficient way to make sure that small business information networks stay productive. Read more details concerning Progent's Help Desk outsourcing services.
- Consulting Expertise
Progent offers small and midsize companies affordable availability of enterprise-class consultants who can provide assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network security engineering, high availability network engineering, server virtualization solutions, plus configuration, programming and support for small business software including accounting, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can help with short-term projects including office moves and massive system migrations, longer term projects like management information application programming and support, database application development and administration support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or urgent response like data restoration and virus cleanup.
- Application Hosting
Progent can host vital applications such as Exchange Server and Microsoft SQL to provide small and midsize businesses with greater levels of reliability, protection, and recoverability than is feasible with the type of internal data center that is achievable for most small and midsize businesses. Since Progent utilizes the same data centers that host the equipment of some of the planet's largest information technology organizations, Progent can save you the investment in building and managing the infrastructure required for world-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and service packs stay updated, security and performance is constantly tracked, and systems are regularly backed up and available for complete and prompt recovery. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize company's servers in a setting that not only provides the highest degree of dependability and expandability but that is also convenient for clients to transfer to another service firm or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit small businesses with mixed environments to save significantly on the costs of hardware, system maintenance, and network administration while getting world-class reliability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed service, can support the multi- OS and non- standardized networks typical of smaller businesses, and retains control of the licenses in the customer's possession so that migrating to a new virtual host is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers expert online consulting support to help organizations of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine physical IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity hardware such as routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to deliver web-based management and world-class security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of network technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts can provide a company-wide view of system security and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory requirements for IT data security and incident reporting.
The scope and size of Progent's consulting team bring a unique array of benefits to companies wishing to maximize the productivity of their IT system within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the forefront of network support, executing a wide range of technical projects for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not just world-class IT capability, but also a support engineer with proven approaches for resolving actual IT problems efficiently.
Find out more details about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to charge for phone service and on-premises visits by the minute. As a result, you owe only for received support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for services provided during normal working hours. Many service firms impose large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids major invoices for fast repairs. Another advantage of granular pricing is that customers will be less inclined to allow incipient problems to fester until they become big problems.
Find out more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Services
Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by each consultant to every customer. The discipline of detailing and archiving support records results in more effective support and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.
Find out more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces little competition. Small companies who utilize independent service providers or who employ internal support staffs gain when Progent passes on information about critical technology and tested processes to make their networks more reliable, secure, and productive.
Learn more about Progent's knowledge transfer services.
How to Contact Progent
In case your Erie, Pennsylvania company wants to contact Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Support
For fast online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).