Fast, Affordable Online Computer Troubleshooting for Erie, Pennsylvania Small Businesses
For more than twenty years, Progent has specialized in providing world-quality network support services to clients who have small-company budgets. Progent has built a powerful service system that includes a low-overhead, seamless virtual office infrastructure, sophisticated online repair technology, a large pool of engineers accredited in a broad range of IT disciplines, a Help Desk operational model that promotes responsiveness and guarantees follow-up, a global group of on-line troubleshooting experts, in-person support availability for the majority of most zip codes in the United States, and a corporate culture focused on resolving network issues in the least time and at the lowest cost to clients.

For larger companies, Progent can provide co-sourcing support to supplement the skills of your internal network service team. This can reduce expenses and help meet schedules for major IT initiatives such as software development, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations.

Progent can in addition provide access to certified consultants to help your company to plan and execute a sensible cloud strategy.

Key Technical Areas Serviced by Progent for Businesses in Erie, Pennsylvania
Progent's team of certified support professionals offers support for virtually all facets of network systems deployed by companies of any size. Areas supported by Progent in and around Erie include:

Service Delivery Options Available for Erie, Pennsylvania Businesses
Progent has a variety of alternatives for providing small businesses with affordable IT services for technical support, consulting, hosting, and network management. Progent's paradigm for delivering computer support services is based on the Call Center structure familiar to big IT support groups. Progent's Contact Center Service Mechanism ensures rapid support, thorough service records, reliable follow-through, and tight expense monitoring across a range of IT service delivery modes that include online repairs, on-premises help, high-end consulting, plus server hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified service experts can help customers to analyze and fix network problems without the cost or delay of in-person service visits. The background of Progent's IT consultants allows them to handle the majority of network issues quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible registration process for new clients to accommodate urgent network problems and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out more information about Progent's remote computer support services.

  • Onsite Support
    Progent offers on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's remote service experts to deliver small and midsize businesses the ideal combination: on-premises support technicians when you need them plus the on-line help of Progent's seasoned team of network consultants, security professionals, and business application programmers. The response time for in-person support visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite service. Find out more about how and why to register for Progent's in-person network service.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for small and midsize businesses who require prompt and dependable access to a professional Help Desk with effective phone support, remote repair tools, and sufficient technical depth for all needed problem escalation. Since small and midsize companies typically are constrained by tight IT funds and can spare scant executive bandwidth for dealing with IT support, Progent's Help Desk Outsourcing Services could be the most cost-effective option to make sure that business computer systems stay up and running. Read more details about Progent's Help Desk Call Center services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, company-wide network security consulting, non-stop it system design, server virtualization solutions, plus configuration, programming and support for business applications including accounting, ERP and MRP, management reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as site moves and massive system migrations, extended initiatives like business analytics software development and customization, database application development and administration support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or emergency services such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host key business applications like Exchange Server and Microsoft SQL to provide small and midsize businesses with higher levels of reliability, security, and performance than is feasible using the type of internal data center that is practical for most small and midsize businesses. Since Progent uses the same data centers that support the equipment of many of the planet's biggest IT organizations, Progent can save you the expense of creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs stay current, protection and performance is constantly tracked, and systems and data files are regularly backed up and ready for complete and prompt recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small organization's servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is also simple for clients to migrate to another service firm or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that allow small businesses with multi-vendor environments to save dramatically on the costs of capital equipment, infrastructure support, and IT administration while getting world-class availability and an unprecedented degree of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed solution, can handle the mixed- OS and non- standardized networks typical of smaller businesses, and retains ownership of the licenses in the client's possession so that migrating to a different virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a single hosting provider while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide advanced remote consulting support to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight family of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, enhance and debug their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Erie, Pennsylvania Businesses
Progent's size, depth of technical skill, and familiarity with enterprise network support allow small and midsize businesses to sidestep the pitfalls associated with over reliance on thinly staffed support firms or individual engineers.

Teaming with Progent's Experts enables your small business to:

  • Avoid Over Dependence on Individual Consultants
    For IT services, smaller businesses sometimes depend heavily on independent engineers. Though freelance support providers carry lower expenses than larger support firms and can afford to bill nominally smaller fees, they are occasionally unable to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the absence of backup staff may force your business to go without assistance during an emergency. The more your company grows, system unavailability or problems with critical applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast due to lower output. Also, when independent engineers encounter unfamiliar technologies, the unavailability of a large consulting team to count on for advice requires them to train in place while your company ends up with the costs for their ongoing education.

  • Have Access to Experts in Sophisticated Network Issues
    The majority of smaller support organizations or freelance engineers focused on small company IT support are capable of delivering connect-the-dots solutions but lack the experience to work cost-effectively with complicated IT infrastructures that have mixed operating systems, many offices, Voice over IP systems, remote clients, integrated financial and operational applications, eCommerce, and specialized business software. Progent's background with global companies and Progent's extensive group of specialists can benefit your small business because big-company networks are characteristically complex, integration issues require thorough knowledge in numerous technical areas, and achieving a high level of robustness, reliability, and protection calls for enterprise-tested leading practices.

  • Build a Firm Basis for Seamless Growth
    Small companies typically begin with an IT system implemented on a shoestring budget. Lacking a carefully designed architecture, a sequence of band-aid fixes commonly get thrown on top of a tenuous foundation. As a business evolves, reliability and scalability problems can obstruct the productivity of the business. Such networks require thorough assessment, smart strategic planning, and broad-based expertise to migrate to a network environment that can act as the reliable foundation to handle critical business requirements and ease downstream growth.

  • Team with Solution Providers, Not Resellers
    Smaller businesses need guidance and education to work through an ever more complex array of technology alternatives available for enabling growth and enhancing productivity. They do not need an IT engineer or support organization that attempts to sell them a product. Progent avoids conflicted motives by not selling any products. Progent offers consulting and services exclusively. This permits Progent to align consulting support services with the genuine interests of clients. Mixing IT support and product reselling can lead to a conflict where the recommended solution is based on a predetermined vendor rather than being based on the actual requirements of a small business.

How to Contact Progent
If your Erie, Pennsylvania company needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Help
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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