Erie, PA Remote Support from World-class Computer Network Service Professionals
Progent's computer help services can deliver your Erie, PA company cost-effective and consistent support from Microsoft and Cisco certified computer engineers. By delivering network consulting service when you need it, providing specialized expertise for vital applications, offering unique services such as automated server monitoring, and invoicing only for support you use, Progent offers your Erie, Pennsylvania company an affordable option for maximizing the business value of small business networks. Whether you maintain an onsite datacenter, rely on cloud-based resources, or have a hybrid cloud/on-premises solution, Progent is the smart way for organizations to build and manage a robust and safe IT network and to have fast access to the experienced help typically available only to businesses who are able to support a large in-house IT staff.
For mid-size and large companies, Progent offers co-sourcing and project management support to reinforce the skills of your internal IT support personnel. This can save money and help meet schedules for major IT initiatives like application design and development, disaster recovery preparedness, security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition offer the services of certified consultants to assist your company to plan and execute a sensible cloud strategy.
Primary Practice Areas Serviced by Progent for Office Networks in Erie, Pennsylvania
Progent provides the support of certified consultants for all facets of business network technology deployed in small companies. Products and technologies serviced by Progent include:
Support Delivery Alternatives Available for Erie, Pennsylvania Businesses
Progent has a selection of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for delivering IT support is built on the Help Desk structure common to big IT support groups. Progent's Contact Center Support Model ensures fast support, comprehensive service records, dependable follow-up, and strict expense monitoring for a range of network service delivery options that include online repairs, onsite help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help customers to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises support calls. The experience of Progent's IT engineers allows them to resolve the majority of IT problems quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible signup process for new customers to address emergency network problems and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out more information about Progent's remote network support services.
- Onsite Support
Progent provides on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote service experts to deliver small and midsize businesses the optimal solution: in-person service professionals when you need them plus the remote expertise of Progent's worldwide team of network engineers, security professionals, and business software developers. The response time for in-person service calls is usually under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more concerning why to register for Progent's onsite network support.
- Help Desk Call Center
Progent's Help Desk Call Center Services are intended for small and midsize businesses who require prompt and dependable access to an online Helpdesk with efficient telephone support, remote troubleshooting tools, and sufficient technical strength for all needed problem escalation. Since small and midsize businesses usually are constrained by limited information technology budgets and can spare little executive bandwidth for handling network support tasks, Progent's Helpdesk Services could be the most cost-effective option to make sure that business computer systems are always up and running. Read more details concerning Progent's Help Desk services.
- IT Consulting Expertise
Progent provides small businesses affordable availability of enterprise-class consultants who can deliver help with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection engineering, non-stop network engineering, server virtualization solutions, plus configuration, programming and support for business programs including financials, ERP and MRP, management reporting, sales automation, and productivity software. Progent can help with one-time projects including site relocations and massive software migrations, longer term initiatives such as business reporting application development and support, database application development and DBA support, and web design, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system management, or urgent services such as disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for key business applications such as Exchange Server and MS SQL in order to provide small and midsize businesses with greater levels of reliability, security, and recoverability than is possible with the class of on-site data center that is practical for most small companies. Since Progent utilizes the same facilities that support the gear of many of the planet's biggest IT organizations, Progent can eliminate the investment in building and managing the systems required for enterprise-class environmental control, power backup, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and service packs remain updated, protection and efficiency is constantly tracked, and systems and data files are regularly archived and ready for complete and prompt restoration. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's production servers in an environment that not only delivers the highest level of availability and scalability but that is also simple for clients to transfer to another service provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that permit small businesses with mixed networks to benefit significantly on the expense of hardware, system maintenance, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can support the mixed- OS and loosely standardized environments typical of small businesses, and keeps ownership of the licenses in the customer's possession so that migrating to a different virtual host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Migration Support
Progent can provide expert remote consulting support to help organizations of any size integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that utilize local resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Erie, Pennsylvania Small Businesses
Progent's size, scope of technical expertise, and familiarity with enterprise network support enable small companies to sidestep the pitfalls related to over reliance on small support firms or individual engineers.
Working with Progent allows your company to:
- Avoid Excessive Dependence on Freelance Consultants
For network services, small companies sometimes rely heavily on freelance consultants. Although freelance support engineers have lower expenses than larger IT service firms and can typically bill nominally smaller fees, individuals are frequently too busy to respond rapidly to critical network problems. If an independent engineer is busy with another client, sick, on vacation, or in training, the absence of replacement staff may require your company to wait for assistance in case of an emergency. As your small business expands, system downtime or problems with line-of-business programs become more costly. The money you thought you were saving on a freelancer can evaporate quickly because of lower productivity. Also, when freelance consultants confront new technologies, the lack of a large engineering team to fall back on for assistance requires them to train on the job while your organization ends up footing the costs for their continuing education.
- Have Access to Experts in Complex Network Issues
The majority of small service firms or independent consultants who concentrate on small business IT consulting are capable of providing connect-the-dots solutions but don't have the background to deal cost-effectively with complex IT infrastructures that have a variety of platforms, multiple offices, VoIP implementations, remote workers, integrated financial and operational software, eCommerce, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive group of experts can benefit your small business because enterprise networks are characteristically complex, support problems demand thorough understanding of in numerous technical areas, and reaching a high level of robustness, reliability, and protection requires industry-tested leading practices.
- Create a Firm Basis for Growth
Small businesses often start with a network implemented on a tight budget. Without a proper basis, a sequence of band-aid fixes often get tossed on top of a weak structure. As a business grows, reliability and scalability problems can obstruct the productivity of the business. Such networks require thorough assessment, smart strategic planning, and broad-based experience to migrate to an IT infrastructure that will provide the solid basis to handle current business requirements and ease downstream growth.
- Partner with Solution Consultants, Not Product Vendors
Smaller companies need guidance and insight to navigate through an increasingly complicated maze of technology options offered for accelerating growth and enhancing productivity. Businesses do not need an IT consultant or support firm that attempts to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides services and expertise exclusively. This allows Progent to match consulting services with the genuine needs of clients. Combining IT consulting and product selling can lead to a situation where the recommended solution is built around a predetermined vendor rather than being based on the actual needs of a customer.
How to Contact Progent
If your Erie, Pennsylvania business wants to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Network Assistance
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).