Affordable Computer Support from Microsoft and Cisco certified Experts for Companies in Erie, PA
By offering world-class support when you need it, providing specialized expertise for critical business applications, providing high-value services like virtual server hosting, invoicing solely for services delivered, and requiring no setup or retainer fees for standard services, Progent enables your company to increase the business value of your information system and reduce service costs. Progent understands that information system protection, dependability, and efficiency are as critical to small businesses as to major enterprises but that small organizations lack the leverage to spend heavily in computer technology and internal support groups. Progent's basic value proposition is that no IT support organization can match Progent's ability to deliver the IT support expertise your company needs whenever you require it and at prices you can justify.
For larger businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your internal network support personnel. This can reduce expenses and help meet schedules for major IT initiatives like application development, business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer access to certified experts to assist your company to plan and execute your cloud computing strategy.
Main Products and Technologies Supported by Progent for Erie, Pennsylvania Business Networks
As a Microsoft-certified Partner IT service company with a world-class group of Cisco Certified CCIE network experts and Apple accredited consultants, Progent offers urgent troubleshooting and affordable online consulting to Erie, PA small businesses for a wide range of computer technologies including:
Support Delivery Options for Erie, Pennsylvania Businesses
Progent has a selection of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for providing network support is based on the Call Center structure common to big IT organizations. Progent's Helpdesk Support Mechanism promotes rapid support, thorough service documentation, dependable follow-through, and strict expense control for an array of network service delivery alternatives that include remote repairs, onsite support, high-end consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers urgent and routine remote support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can help clients to troubleshoot and fix hardware and software issues without the expense or time loss of in-person support calls. The experience of Progent's IT consultants makes it possible to handle the majority of network issues rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration process for first-time customers to address urgent network problems and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn additional information concerning Progent's online network troubleshooting expertise.
- On-site Support
Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote support experts to deliver small and midsize companies the optimal solution: in-person service professionals when you require them as well as the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The response time for on-site service calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more concerning how and why to sign up for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most issues. For details, refer to Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network security consulting, high availability network consulting, virtual server strategies, plus configuration, customization and training for business software including financials, ERP, reporting, sales automation, and office productivity suites. Progent can help with one-time projects including office relocations and massive software upgrades, longer term initiatives like management information software development and customization, relational database software development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent services such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for vital applications like Microsoft Exchange Server and SQL Server to provide small companies with greater levels of availability, protection, and recoverability than is feasible with the class of on-site data center that is realistically affordable for the majority of small businesses. Because Progent utilizes the same facilities that host the equipment of many of the planet's biggest information technology organizations, Progent can eliminate the cost of building and maintaining the systems required for world-class cooling, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that patches and service packs remain updated, protection and performance is continually monitored, and systems and data files are consistently backed up and ready for full and rapid restoration. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of availability and scalability but that is in addition simple for customers to migrate to a different service provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting is built around mature virtualization techniques that allow businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while getting world-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can support the multi- OS and non- standardized environments common with small companies, and keeps control of the licenses in the client's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Services
Progent offers expert remote consulting to help businesses of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine local IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so that all potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a business-wide view of network protection and can help with advanced security programs such as SIEM solutions to help enterprises meet business guidelines and government regulations for network information security and reporting.
The scope and depth of Progent's engineering staff bring a powerful set of benefits to clients wishing to increase the productivity of their information network within a realistic budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, at the front lines of IT service, executing a wide variety of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This means that you get not only expert technical capability, but also a support engineer with field-tested approaches for fixing actual network problems efficiently.
Learn additional information concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to charge for phone support and on-site visits by the minute. As a result, you pay just for received services. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for services provided during normal business hours. Many service firms impose large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates king-size bills for fast solutions. An additional benefit of granular invoicing is that customers won't be inclined to allow less critical issues to stay unaddressed until they grow into big ones.
Find out more about Progent's value pricing for IT outsourcing.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small support firms who offer scant documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by every consultant to each customer. The discipline of documenting and organizing support activity allows more efficient support and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Learn more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent faces few competitors. Small businesses who utilize freelance consultants or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
Find out additional information concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Erie, Pennsylvania company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Help
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).