Affordable Computer Support from Microsoft and Cisco certified Experts for Companies in Erie, PA
By offering world-class support when you need it, providing specialized expertise for critical business applications, providing high-value services like virtual server hosting, invoicing solely for services delivered, and requiring no setup or retainer fees for standard services, Progent enables your company to increase the business value of your information system and reduce service costs. Progent understands that information system protection, dependability, and efficiency are as critical to small businesses as to major enterprises but that small organizations lack the leverage to spend heavily in computer technology and internal support groups. Progent's basic value proposition is that no IT support organization can match Progent's ability to deliver the IT support expertise your company needs whenever you require it and at prices you can justify.

For larger businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your internal network support personnel. This can reduce expenses and help meet schedules for major IT initiatives like application development, business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also offer access to certified experts to assist your company to plan and execute your cloud computing strategy.

Main Products and Technologies Supported by Progent for Erie, Pennsylvania Business Networks
As a Microsoft-certified Partner IT service company with a world-class group of Cisco Certified CCIE network experts and Apple accredited consultants, Progent offers urgent troubleshooting and affordable online consulting to Erie, PA small businesses for a wide range of computer technologies including:

Support Delivery Options for Erie, Pennsylvania Businesses
Progent has a selection of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for providing network support is based on the Call Center structure common to big IT organizations. Progent's Helpdesk Support Mechanism promotes rapid support, thorough service documentation, dependable follow-through, and strict expense control for an array of network service delivery alternatives that include remote repairs, onsite support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote support for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can help clients to troubleshoot and fix hardware and software issues without the expense or time loss of in-person support calls. The experience of Progent's IT consultants makes it possible to handle the majority of network issues rapidly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-based registration process for first-time customers to address urgent network problems and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Learn additional information concerning Progent's online network troubleshooting expertise.

  • On-site Support
    Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote support experts to deliver small and midsize companies the optimal solution: in-person service professionals when you require them as well as the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The response time for on-site service calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more concerning how and why to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle the most issues. For details, refer to Online Help Desk Services for Small Businesses.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network security consulting, high availability network consulting, virtual server strategies, plus configuration, customization and training for business software including financials, ERP, reporting, sales automation, and office productivity suites. Progent can help with one-time projects including office relocations and massive software upgrades, longer term initiatives like management information software development and customization, relational database software development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent services such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for vital applications like Microsoft Exchange Server and SQL Server to provide small companies with greater levels of availability, protection, and recoverability than is feasible with the class of on-site data center that is realistically affordable for the majority of small businesses. Because Progent utilizes the same facilities that host the equipment of many of the planet's biggest information technology organizations, Progent can eliminate the cost of building and maintaining the systems required for world-class cooling, electrical backup, and uninterruptible Internet access. For hosted application servers, Progent can also make sure that patches and service packs remain updated, protection and performance is continually monitored, and systems and data files are consistently backed up and ready for full and rapid restoration. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of availability and scalability but that is in addition simple for customers to migrate to a different service provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting is built around mature virtualization techniques that allow businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while getting world-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can support the multi- OS and non- standardized environments common with small companies, and keeps control of the licenses in the client's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert remote consulting to help businesses of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that combine local IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so that all potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness either to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex collection of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Premier security consultants, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a business-wide view of network protection and can help with advanced security programs such as SIEM solutions to help enterprises meet business guidelines and government regulations for network information security and reporting.

The scope and depth of Progent's engineering staff bring a powerful set of benefits to clients wishing to increase the productivity of their information network within a realistic budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional background, at the front lines of IT service, executing a wide variety of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This means that you get not only expert technical capability, but also a support engineer with field-tested approaches for fixing actual network problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing policy is to charge for phone support and on-site visits by the minute. As a result, you pay just for received services. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for services provided during normal business hours. Many service firms impose large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates king-size bills for fast solutions. An additional benefit of granular invoicing is that customers won't be inclined to allow less critical issues to stay unaddressed until they grow into big ones. Find out more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small support firms who offer scant documentation or details of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by every consultant to each customer. The discipline of documenting and organizing support activity allows more efficient support and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent faces few competitors. Small businesses who utilize freelance consultants or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive. Find out additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Erie, Pennsylvania company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Help
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



An index of content::

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Progentís Microsoft certified experts provide a range of consulting services for Dynamics GP (formerly Great Plains). Dynamics GP is an accounting and business analysis package based, like all Microsoft accounting tools, on the scalable and popular platform of Microsoft Windows technology. Dynamics GP offers a cost-effective solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to deploy and integrate, and with its segmented approach you are able to purchase only the capability you currently require, with the option to expand users and enlarge capabilities in the future. Progentís Microsoft Dynamics GP consulting experts can help you install, customize and manage the current release of Microsoft Dynamics GP or migrate efficiently from an older edition.

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ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance issues.

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Before Progentís MOM-based solution, system issues were handled reactively, once users complained about them. With the help of proactive, automated warnings and trend reports created by Microsoft Operations Manager, Progent is now able to anticipate server issues before they becomes critical enough to impact network availability. Because of MOM, Progent can deal with looming problems before customers are aware that the problems exist. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to deliver small company networks enterprise-class service continuity, security and productivity.

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ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they can impact your business.

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Progent's Mac consultants can support the creative aspect of Mac computing by providing consulting services and training in imaging, audio, and video. Progent's consultants can provide expertise in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or setting up an audio/video production facility.

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Cisco Cisco Unified Communications Manager (CUCM), formerly known as CallManager, operates as the core of Cisco's collaboration solution. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express offer an advanced IP-PBX by integrating closely with apps such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's CCIE-certified consultants offer efficient and affordable remote and onsite support to assist organizations of any size to create and administer CUCM environments by providing Cisco Unified Communications Manager configuration and technical support services that add optimum productivity. Progent's consultants can assist with any aspect of Unified Communications Manager support and debugging in areas that include integrating VoIP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN support, deploying Cisco ISR routers with CUBE VoIP networking support, creating Cisco UCS server clustering solutions for high availability, capacity planning, and integration with Exchange Server and Skype for Business.

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Dynamics GP 2015 R2 (formerly Great Plains) features a new design that improves cloud integration, works with the most popular smart phones and tablets, permits single sign-on with Microsoft Azure Active Directory, and tightens security. Microsoft Dynamics 2015 R2 also simplifies management reporting, incorporates new Workflows, extends the Web Client, and adds over 100 improvements to various applications. Progent's team of Microsoft-certified and Cisco-certified consultants have the broad technical skills and hands-on experience to address the many technical and business challenges associated with upgrading to Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out an efficient migration that will optimize the business value of your investment in this powerful product.

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To deliver economical network services for small companies, Progent offers comprehensive IT outsourcing packages that offer small businesses quick access to network expertise without forcing you to hire, educate, and manage an expensive in-house IT staff. Progentís IT outsourcing services give you an affordable way for creating a protected and robust system for your important Windows office productivity applications including Office XP and Office 2003.

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The Help Desk service delivery model used by Progent's Technical Response Center offers small organizations an efficient option to dependence on freelance consultants by offering broad expertise shared by multiple engineering groups, optional 24x7 access to emergency assistance, escalation capability to appropriate engineers for handling even the most difficult issues, service consistency and dependability, quick follow through overseen by seasoned IT service managers, a selection of convenient mechanisms for requesting support jobs, and a high level of progress transparency enabled by trouble ticket updates and accessible through a web portal.

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The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center is available for testing mission-critical applications, creating cost-effective system upgrade procedures, evaluating and optimizing performance, planning or validating business continuity solutions, resolving compatibility issues, and establishing training environments for new technologies. For Progent clients who lack sufficient internal resources to assemble proper pilot systems, the lab cuts capital costs and technical risk and helps keep vital IT initiatives on schedule.

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Progentís National Support Center offers national remote support for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier service professionals offer phone support and online secure network access to troubleshoot and repair technical problems rapidly and economically. The scope of technical expertise represented by Progent's staff of nationwide support professionals makes it possible to escalate even the most difficult problems to qualified experts as required.

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Our compensation model is based on revenue sharing, so just like being a freelance consultant, your income is directly driven by your generated revenue. Some Progent support staff stress quality of life and elect to work at a more relaxed pace, utilizing our self-determined schedule to follow individual pursuits such as mountain biking, motorcycle racing, skiing, surfing, vacations, or spending free time with relatives and friends. Other consultants take advantage of the opportunity to make big bucks through hard work and long days. Progent fully supports either side of the spectrum plus any point in between.

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Progent's Solaris family consulting experts provide small companies and developers support for administering and maintaining Sun Solaris environments that coexist with Microsoft-powered technology. Progent offers your business access to Sun Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience offers you an easy one-stop source to show you how to build and manage a secure and reliable mixed-platform connectivity and communications infrastructure that allows Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with major variants of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or leading Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.

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Progentís IT outsourcing services provide affordable computer support for medium-size corporations. Whether it includes planning network architecture, creating an internal Help Desk or outsourcing a one, deploying an updated email system, monitoring your system, or creating a web-based business application, outsourcing your IT engineering services can reduce expenses and minimize risks, permitting network service expenses to increase in a more moderate and controlled fashion than is feasible by amassing a large, all-purpose in-house network support organization. Progentís Outsourcing White Paper and datasheets tell you how Progent can help you build a secure and highly available network architecture for your vital Windows-based applications including Windows 2008, Microsoft Exchange Server 2007, and SQL Server 2008.

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Colocation data centers allow businesses to share world-class data centers for hosting network hardware that runs vital applications. Progent's Microsoft and Cisco certified consultants can help your business with all facets of your colocation program such as choosing and moving to a colo facility, creating network architecture, specifying hardware, on-site and on-line maintenance, establishing remote network management, and education your IT staff.

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Virtual Server Private Cloud Hosting Consulting
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Progentís private cloud hosting service enables small and midsize organizations to run key applications such as Microsoft SQL and Exchange Server from a secure Tier III data center on fully redundant equipment with offsite data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for automatic backup and restoration. You can use Progentís private cloud to eliminate major capital costs for the purchase, maintenance, and operation of network hardware and data center facilities while achieving world-class levels of network availability and physical security.

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Mandrake Linux Consultants

Progent's Linux support services provide small companies and software developers assistance with managing and supporting Linux computers that operate with Microsoft-based networks. Progent can give your business contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad range of expertise offers you an easy single consulting firm to help you create and manage a protected and robust mixed-platform network and communications infrastructure that allows Linux and Microsoft coexistence by combining Microsoft Windows with major Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.

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Dynamics GP Software Network Consulting
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Progentís Microsoft certified experts provide a range of support services for Microsoft Dynamics GP. Dynamics GP is an accounting and ERP package based, like all Microsoft accounting tools, on the scalable and popular foundation of Windows technology. Microsoft Dynamics GP offers an affordable tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to deploy and integrate, and with its modular approach you are able to license only the capability you currently require, with the option to expand users and enlarge functionality when necessary. Progentís Dynamics GP/Great Plains consulting engineers can help you deploy, configure and administer the latest version of Microsoft Dynamics GP or upgrade smoothly from an earlier edition.

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Design Firm for Microsoft Project Server
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Progent's Microsoft consultants offer advanced expertise in deploying, operating and troubleshooting all versions of Project Server and can provide a wide variety of affordable online support services based on proven best practices to help businesses of all sizes to get all the benefits of this powerful project management solution. Consulting support offered by Progent include solution planning, installation and migration, strategies for secure collaboration among local and remote or mobile users, network infrastructure optimization, and specialized webinar training classes.

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Progent's Microsoft-certified engineers can deliver affordable remote and onsite support to carry out your upgrade to Exchange Server 2010, generate comprehensive documentation of your new email environment, educate your network support staff and end users to get them up to speed rapidly on Microsoft Exchange Server 2010, and offer continuing management services and engineering support. Progent can also assist you to upgrade from Exchange Server 2010 to Exchange Server 2013 or Exchange 2016.

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SQL Server 2014 incorporates significant enhancements in key areas such as performance, uptime, compliance, and cloud readiness. SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that works transparently with all workloads including OLTP, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and onsite services that include system design, configuration, management, remediation, and application development services to help businesses of all sizes to realize maximum business value from their SQL Server 2014 investment.

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Progent's Microsoft-certified consultants can help your business to plan for, implement, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade efficiently to SCCM 2012 from a legacy change management solution or help you to enhance your existing SCCM 2012 ecosystem to support your evolving business requirements. Also, Progent can assist you to create a software foundation that extracts the most value from SCCM 2012 by delivering advanced consulting support for related Microsoft technologies including ADDS, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).

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ProSight LAN Watch is Progentís server and endpoint monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so any looming problems can be resolved before they can disrupt your business.

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Progentís Microsoft-expert engineers can help your organization to enhance your application servers or desktops from 32 bits to 64 bits. Progent can help you to understand the costs and benefits of moving to 64-bit computing, plan an efficient upgrade strategy that minimizes operational interruptions, and provide economical, professional online support to assist your company to install 64-bit software and application software on your current computers.

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Progent's Microsoft-certified consulting experts have over a decade of background designing, implementing, optimizing and fixing System Center Operations Manager environments and offer companies of all sizes advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that provides the responsiveness and availability needed to watch over your datacenter effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs based on leading practices for tracking network fabric as well as both Microsoft and 3rd-party applications and services. Also, Progent can provide fast online or onsite technical support to help you to fix critical problems uncovered by Microsoft SCOM 2012.

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Microsoft Forefront Threat Management Gateway is based on the powerful security technologies of Microsoft Internet Security and Acceleration Server and offers a centrally administered Internet gateway that acts as a one-server solution for a variety of security features including an application and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, VPN management, and HTTP and HTTPS inspection. Forefront Threat Management Gateway 2010 provides comprehensive web security reporting capabilities, permits custom reporting generated by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be deployed as a virtual server to lower costs and improve recoverability. Progent's Microsoft-certified engineers can assist you to plan and carry out test and production implementations; interface Microsoft Forefront TMG 2010 with Windows 2008, Active Directory, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; set up Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and provide ongoing consulting and repair services. Progent's consultants can also help you to upgrade economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server.

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Progent's Cisco-certified wireless integration experts can help you to deploy, administer, and troubleshoot Cisco wireless products such as Aironet and Meraki 802.11ac Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.

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Progent's certified wireless experts can help you to assess the benefits of adopting Cisco Wi-Fi controllers to manage wireless networks of any size. Progent can assist you to maintain and troubleshoot your existing Wi-Fi network or help you design and implement an efficient transition from legacy Wi-Fi controllers to modern models.

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Progent's Microsoft-certified consultants offer advanced expertise in implementing, using and debugging any edition of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide variety of affordable online support services following industry best practices to assist organizations of all sizes to get all the benefits of this leading project management solution. Support services offered by Progent include solution planning, installation and upgrades, strategies for safe collaboration among onsite and offsite users, network optimization, and specialized webinar training classes.

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Progent has created several security packages intended to provide larger institutions an impartial and thorough security assessment from a group of certified security engineers. All Progent's security assessment bundles feature a collection of procedures including automated scans from inside and from beyond your corporate firewall, professional analysis of captured data by accredited security consultants, creation of a paper documenting the results, plus an interactive high-level executive outbrief and a detailed live outbrief for internal network engineers.

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Progent offers access to the cost-effective services of remote Internet connectivity consultants to assist your organization to assess or update your ISP services so your Internet access solution matches your business needs. Services available from Progent's engineers include assessment of your existing bandwidth utilization, carrier and service plan comparison and selection, network provisioning, and managing a smooth switchover to a different carrier and/or service plan. Network provisioning can include optimizing current routers and configuring additional ones, implementing firewalls, and upgrading fault-tolerant BGP architectures.

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Microsoft Live Communications Server Engineer
Live Communications Server 2007 Engineers

MS Office Communications Server provides Instant Messaging and presence as part of a scalable, enterprise-grade package offering advanced protection, transparent integration with popular Microsoft products, an extendable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers cost savings and improved operational efficiencies, enhanced worker output, and better IP security. Microsoft Communications Server 2007 has been superseded by Lync Server, which itself has been replaced by Skype for Business. Progent's certified unified communications consultants can provide online and onsite support and mediation services for your Office Communications Server 2007 environment and can help you to assess the advantages of upgrading to Microsoft's Skype for Business. Progent can also help you to design and execute an efficient upgrade that will add significant strategic value to your IT system

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Progent's Microsoft-certified consultants have over 10 years of background designing, deploying, enhancing and fixing SCOM solutions and offer organizations of any size advanced online or on-premises consulting services for SCOM 2012. Progent can assist your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience required to monitor your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs based on leading practices for tracking network fabric and Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive online or on-premises technical support to assist you to fix serious problems uncovered by System Center 2012 Operations Manager.

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Progent's Microsoft consultants offer affordable remote support and development services to assist your business to design, deploy, administer, and maintain Microsoft SharePoint 2010 installations that can include web pages that can function as intranets, extranets, document management applications, wikis, data marts, business information systems, enterprise search, Visio-driven workflows, and other tools to promote and improve teamwork. Progent can help you integrate SharePoint 2010 with MS SQL Server and with third-party data sources as well as with Microsoft's familiar office productivity applications like Excel, Word, Outlook, and Visio. Progent can assist your business to migrate from earlier releases of SharePoint or move a multi-vendor mix of web technologies into a consolidated and easily managed SharePoint 2010 solution.

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Microsoft Lync 2013, now called Skype for Business, allows businesses of all sizes to build a centrally managed and protected communications ecosystem that permits a BYOD computing model with IM, presence, audio/video and web meetings with application sharing, as well as IP-based and PSTN telephony across a wide assortment of stationary PCs and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts and system integrators can assist you to evaluate the business benefits of Lync Server 2013, create an in-house, cloud-resident (with Lync Online) or mixed model suitable for your current and long-term plans, implement Lync 2013 in a way that expedites your return on investment, and deliver live online and on-premises training to your IT team and end users. Progent has in-depth expertise in critical pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to integrate Lync 2013 with key Microsoft Office and Office 365 applications such as Outlook and PowerPoint.

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Progent's Palo Alto Networks firewall experts can show you how to select, configure, and manage Palo Alto Networks PA-Series firewalls to create a next-generation cybersecurity environment that extends across your data center and cloud-based resources and protects any user at any location with any device.

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Progentís non-stop interoffice connectivity and 24x7 network connection consultants can help small organizations achieve fault tolerant Interoffice connectivity by means of fully redundant networks with transparent failover. Progentís Cisco Certified Internetwork Experts can plan and implement ultra-reliable Inter-office networks based on fault tolerant EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how redundant connections and transparent fail-over can provide economical 24x7 interoffice connectivity.

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Progentís Technical Response Center (TRC) offers affordable nationwide after-hours online assistance for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified service engineers offer 24x7 telephone support and online secure network connection to troubleshoot and resolve network problems quickly and economically.

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Progent's Office Word and Office 365 Word consultants offer a wide range of affordable remote support services to assist your organization to manage and troubleshoot your current Microsoft Office Word solution or help you to upgrade to a current release of Office Word. Services available from Progent's Word experts include VBA software development, isolating and fixing compatibility problems between different versions of Office Word, integrating Word with different Office apps like Excel and Outlook or with 3rd-party data sources and plug-ins,infrastructure optimization for dependable. reliable cloud access, security and compliance support, smart phone and tablet synchronization, and online training sessions customized for your special requirements.

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Progent can assist your business to configure Cisco wireless LAN controllers to manage and monitor wireless LANs of all sizes. Progent can help you to administer and troubleshoot your current Cisco Wi-Fi solution or implement a smooth transition to Cisco's latest Wi-Fi controller technology.

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ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data.

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Progent's Microsoft-certified consultants have over 10 years of experience designing, implementing, enhancing and repairing System Center Operations Manager solutions and can provide companies of all sizes advanced online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist your company to design a topology for SCOM 2012 servers that delivers the performance and resilience required to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also help you to import and customize SCOM 2012 management packs according to industry best practices for monitoring network fabric and Microsoft and third-party apps and services. Also, Progent can provide fast remote or onsite technical support to assist you to fix critical issues detected by SCOM 2012.

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Progent's CISSP-premier network security experts can assist businesses of any size with any aspect of IT security. Progent can create efficient security systems that protect a small office from advanced malware attacks or Progent can design, configure, and monitor an end-to-end security environment for hybrid networks that accommodate local, remote, and mobile clients sharing network resources distributed over multiple physical datacenters and public and private clouds.

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Microsoft Solutions Framework Project Methodology Configuration
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Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on professional experience, at the forefront of IT support, executing a wide variety of technical tasks for a large mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This means that you get not just expert technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to repair real-world network problems rapidly.

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SQL Server 2008 Support and Help On-site Support for MSSQL
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SQL Server 2005 offers powerful, familiar tools to IT experts and information workers, lessening the complexity of designing, deploying, administering, and accessing company information and analytical applications in environments ranging from handheld devices to corporate data networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2005 require an IT consulting firm with hands-on experience and wide knowledge in planning and building information-based, comprehensive business technology solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft technology, ensures you success in designing, deploying and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.

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Integration for Exchange 2007 Edge Server
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Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Exchange Server 2007 upgrade strategy that minimizes productivity disruption, simplifies long-term service demands, and makes your Exchange Server 2007 easy to administer. For complicated multiple server or multi-site migrations, Progent has the knowledge and experience to complete your move rapidly and affordably. Progent's Microsoft Exchange 2007 help, repair, and consulting offerings include assistance with the integration of third-party enhancements of Microsoft Exchange 2007 Server and the creation of unified messaging solutions based on Exchange Server 2007.

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Progent is among the most qualified network support firms for integrating email solutions powered by Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size businesses get all the benefits of Microsoft Exchange 2000 for typical scenarios including upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 Server support.

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Mid-sized companies can get all the advantages of Microsoft System Center Operations Manager 2007 and have fast availability of Progentís Microsoft and Cisco Certified IT consulting professionals. With Progent's economically priced IT support programs, medium-size organizations can select a basic co-sourcing package based on Microsoft Operations Manager with server monitoring, proactive alerts, in-depth reporting, Help Desk Call Center, and remote troubleshooting. For companies with mission-critical environments who need non-stop networking, Progent can provide a complete 24x7 outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to provide medium-size company information systems world-class availability, protection and productivity.

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Progentís Microsoft certified consultants provide small and medium size companies world-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to deliver critical software rapidly and automatically to specified workers, lower product costs and adhere to licensing agreements by determining usage profiles, improve Windows protection by improving your knowledge of weak points and by installing critical updates, manage your external workforce through industry standards independent of connection or geography, and reduce operational expenses by fully exploiting the management functions incorporated into Windows. Progentís SMS engineers can show you how to use SMS economically for automated software and application deployment, security patch control, and asset monitoring management including program and appliance inventory.

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The complexity and connectivity requirements of Microsoft Windows Servers calls for a network consulting firm with practical experience and broad knowledge in designing and building seamless, comprehensive business technology systems. The background of Progent's Microsoft-certified experts, which averages more than 10 years supporting Microsoft technology, assures you success configuring Windows Server 2008 and Windows Server 2003 to align closely with your strategic goals. Progentís IT support can assist you with designing, deploying, administering, and supporting Windows Server solutions that maximize the productivity of your computer network. Progentís consultants can help you with Windows 2008 R2 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other desktop clients.

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Progent's veteran group of IT consultants and application specialists have extensive experience delivering remote and on-premises support for organizations of all sizes who need to incorporate Android phones and tablets into their information networks so that mobile clients can be productive from anywhere. Progent has the range of know-how to resolve network problems that span multiple manufacturers and that entail a mix of older and up-to-date technology. Progent offers cost-effective online expertise to help you with any facet of designing, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional support to assist you to handle especially challenging IT problems, or Progent can provide comprehensive project management support to help you finish strategic network initiatives on schedule and on budget. Progent can assist with local, cloud-based, or hybrid network environments and offers support for operating systems, apps, management tools and hardware infrastructure. Progent also offers customized group or one-on-one training to help you manage and use Android phones and tablets securely and productively.

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Besides offering access to Microsoft Dynamics GP (Great Plains) specialists, Progent has experts in Dynamics AX, Dynamics NAV (Navision), Dynamics SL (Solomon), Dynamics RMS, Macola ERP, MAS 90 ERP, and QuickBooks Pro. Progent can provide programming, troubleshooting, administration help, upgrade support, and 1-on-1 or group webinar training classes tailored to address your specific needs. Progent's consultants also can help you build and support a secure, reliable server and communications infrastructure to run your ERP, MRP and accounting solutions.

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Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that provides the basis for a powerful but manageable IT network. The IT demands of the Microsoft .NET components included with Microsoft Small Business Server 2011 requires a computer support expert with hands-on experience planning and building cohesive, end-to-end business technology solutions. Progent's SBS Server consultants have an average of over a decade of background integrating computer systems founded on Microsoft products. This background assures you success in installing, managing, and repairing IT environments that include the SBS Server package of servers and applications.

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Progentís Microsoft certified experts provide a range of support services for Dynamics GP. Microsoft Dynamics GP is a Microsoft financial platform and business management tool based, like all Microsoft accounting solutions, on the scalable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the most recent version of Microsoft accounting software in the Dynamics GP line, provides an affordable tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Dynamics GP is easy to install and configure, and with its modular approach you are able to purchase only the functions you currently require, with the ability to expand users and increase capabilities when necessary. Progentís Dynamics GP/Great Plains Software consulting engineers can show you how to install, configure and manage Dynamics GP 2010 as well as older versions of Microsoft Dynamics GP/Great Plains.

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Progent's Cisco-authorized network professionals can help you create an affordable, high availability Internet configuration architecture that can deliver non-stop Internet access via a wide array of fault tolerant Internet network products and services including high availability BGP, automatic fail-over, and redundant ISPs. Progent offers CCIE engineers to help you apply the latest technology for fault tolerant Internet connections to build a cost-effective, fully redundant Internet interface with automatic failover and other capabilities to deliver non-stop Internet connections.

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Les Kent has a 35-year track record of successful network integration, business management, sales, and operations. He has shown a talent for creating sophisticated IT solutions while working as a system architect, programmer, project manager, deployment consultant, and troubleshooter for small companies, start-ups, and global corporations.

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If your company is producing UNIX or Linux applications on a network that has MS Windows-based processors, desktops, and office applications, Progent can provide comprehensive IT outsourcing that allows you to concentrate on your field of high-value know-how without the continual distraction of managing your company information system. By using smart network monitoring and by delivering remote and on-site assistance when your company needs it, Progent offers an economical way for supporting an information network that features excellent reliability, protection, and performance. Progent's developer assistance services include comprehensive network support outsourcing, virtual server infrastructure, remote and on-site support and troubleshooting, network monitoring, and Help Desk Call Center support.

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