Professional Remote Service for Erie, Pennsylvania Networks from Certified Engineers
Small businesses have traditionally been underserved by large network support organizations. Many small businesses allow themselves to become dangerously dependent on freelance engineers or small support organizations who lack the bandwidth or comprehensive skill sets to react promptly or efficiently to technical emergencies. Other small companies turn to mass-market support firms staffed with technicians able to provide standardized solutions to common problems but who do not have the experience and technical scope to deal with the diversity of environments and absence of standardization that characterizes small business IT systems.
Progent's proven approach to providing affordable and successful technical support to small companies has made Progent one of the premier Microsoft-certified network service organizations in the country. Progent has provided online support to companies in every state in the U.S. (refer to Progent's customer testimonials).
For larger companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your in-house network support team. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like software programming, disaster recover/business continuity planning, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer the services of certified consultants to help your business to design and implement a sensible cloud computing strategy.
Key Technologies Supported by Progent for Businesses in Erie, Pennsylvania
Progent offers the support of accredited consultants for all aspects of network technology found in small companies and local governments. Products and technologies supported by Progent include:
Support Delivery Alternatives Available for Erie, Pennsylvania Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, and network administration. Progent's paradigm for providing computer support services is based on the Help Desk Call Center structure common to big IT support groups. Progent's Help Desk Service Model ensures fast response, comprehensive service documentation, dependable follow-up, and tight cost monitoring across a range of IT service delivery alternatives that include remote troubleshooting, onsite help, and high-end consulting.
- Online Support
Progent's Technical Response Center provides urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified service professionals can assist customers to troubleshoot and repair network problems without the expense or time loss of in-person service visits. The background of Progent's network engineers makes it possible to handle most IT issues quickly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for new clients to address emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn additional details about Progent's remote network troubleshooting services.
- Onsite Service
Progent provides onsite computer support for registered customers in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote service experts to give small and midsize companies the best of both worlds: hands-on service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business software developers. The response time for in-person service visits is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more concerning how and why to register for Progent's onsite network service.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most problems. To learn more, see Online Help Desk Services for Small Businesses.
- Help Desk Sharing Services
Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's roster of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics. To learn more, see Progent's Help Desk sharing services.
- Consulting Expertise
Progent provides small and midsize companies affordable access to world-class consultants who can provide help with critical products and technologies such as Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero pentest platform, network protection engineering, high availability network engineering, server virtualization strategies, plus integration, programming and training for small business applications such as accounting, ERP, business analytics, CRM, and office productivity packages. Progent can help with one-time projects including site moves and massive system migrations, longer term projects such as upgrading an older MRP system to a modern MS Dynamics 365 package, relational database application development and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or urgent services like disaster recovery and virus removal.
- Infrastructure Consulting Expertise for Telecommuters
Progent can help small and mid-size businesses to plan, set up and debug the infrastructure for telecommuters. Aspects of infrastructure for which Progent's consultants can deliver assistance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi network planning and deployment, and robust Internet connections. To learn about Progent's infrastructure consulting expertise for telecommuters, refer to network infrastructure support services for an at-home workforce.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting services for all of a small organization's servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is in addition convenient for customers to transfer to another service provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting is built around proven virtual server techniques that allow companies with mixed networks to save significantly on the expense of hardware, system maintenance, and IT management while getting world-class dependability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can support the multi- platform and non- standardized environments common with smaller companies, and retains control of the software in the client's possession so that migrating to a new virtual system is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers expert remote consulting support to help companies of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist your IT team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete threat progression including protection, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with government and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of infrastructure products including firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security experts,
CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide view of system protection and can assist with advanced security programs like SIEM solutions to help enterprises comply with business guidelines and government requirements for IT data security and reporting.
The scope and size of Progent's engineering team offer a powerful array of benefits to companies wishing to increase the productivity of their information network within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, at the front lines of IT support, performing a broad range of IT projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This means that you get not only expert technical capability, but also a consultant with field-tested methods for repairing actual network problems quickly.
Learn more details concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for phone support and in-person help by the minute. As a result, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services provided during normal business hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's small pricing granularity does away with king-size invoices for quick fixes. Another advantage of by-the-minute billing is that your company won't be inclined to allow minor issues to stay unaddressed until they become big ones.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of IT Services
Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation given by every staff member to each customer. The discipline of detailing and organizing service activity allows more effective support and avoids a slew of common problems such as when a service client is virtually held hostage to a consultant who won't release vital service information.
Learn additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Small businesses who utilize freelance consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and productive.
Find out more concerning Progent's knowledge transfer services.
Get in Touch with Progent
In case your Erie, Pennsylvania company needs to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Support
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).