Professional Online Technical Support for Erie, Pennsylvania Small Business Computers from World-class Consultants
Small businesses have traditionally been underserved by large IT support organizations. Some small businesses permit themselves to become overly reliant on individual consultants or small consulting firms who lack the size or broad knowledge to react promptly or effectively to network crises. Other small companies turn to mass-market service firms that employ technicians trained to provide by-the-numbers fixes for common issues but who do not have the experience and versatility to deal with the variety of environments and absence of standards typical of small company IT networks.
Progent's time-tested methodology for delivering low-cost and effective technical service to small businesses has made Progent among the premier Microsoft-certified IT consulting organizations in the industry. Progent has delivered online support to companies in every state in the country (See Progent's client testimonials).
For larger companies, Progent offers co-sourcing and project management services to reinforce the skills of your in-house IT support team. This can save money and help meet schedules for major IT initiatives such as application development, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations.
Progent can also provide access to accredited consultants to help your business to plan and implement a sensible cloud strategy.
Core IT Areas Serviced by Progent for Erie, Pennsylvania Businesses
As a Microsoft-certified Partner consulting firm that maintains a world-class group of Cisco CCIE networking consultants and Apple Computer certified consultants, Progent offers emergency troubleshooting and low-cost online consulting to Erie, PA businesses for a wide array of computer technologies such as:
Service Delivery Options Available for Erie, Pennsylvania Companies
Progent has a selection of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, and IT management outsourcing. Progent's model for delivering network support services is based on the Call Center operational structure familiar to big IT organizations. Progent's Help Desk Call Center Service Model promotes fast support, thorough activity records, reliable follow-through, and strict cost control across an array of IT support delivery alternatives that include remote troubleshooting, onsite help, and top-tier consulting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's seasoned service professionals can help clients to analyze and repair network problems without the expense or delay of on-premises support calls. The experience of Progent's network consultants makes it possible to resolve most network problems quickly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible registration process for first-time customers to address emergency network problems and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more information about Progent's remote network troubleshooting expertise.
- Onsite Support
Progent offers on-site computer support for registered customers in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote service engineers to give small companies the ideal combination: hands-on support professionals when you need them plus the remote help of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The wait time for on-site service calls is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for onsite service. Find out more about why to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex issues. To learn more, refer to Online Help Desk Services for Small Businesses.
- Co-managed Help Desk Services
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting. To learn more, see Progentís Help Desk sharing services.
- IT Consulting Expertise
Progent provides small companies affordable availability of world-class IT professionals who can provide help with critical technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection consulting, non-stop network consulting, virtual server strategies, plus configuration, customization and support for business applications including financials, ERP and MRP, management reporting, sales automation, and office productivity software. Progent can help with one-time projects including office moves and major system migrations, longer term projects such as upgrading a legacy MRP platform to a current MS Dynamics 365 solution, relational database software development and administration support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and system management, or emergency services such as data restoration and malware cleanup.
- Network Infrastructure Expertise for Telecommuters
Progent can help small and medium-size businesses to design, implement and troubleshoot the network infrastructure to support a remote workforce. Areas of infrastructure for which Progent's consultants can deliver support include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi LAN design and deployment, and reliable Internet connectivity. For details about Progent's network infrastructure consulting services for remote workers, refer to infrastructure expertise for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's servers in a setting that not only provides the top degree of availability and scalability but that is in addition convenient for clients to migrate to another service firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow businesses with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered solution, can support the multi- platform and loosely standardized environments common with small businesses, and retains control of the software in the customer's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the cost savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers advanced online support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's affordable ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of infrastructure technologies including firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts offer a business-wide perspective on network protection and can help with advanced security projects such as SIEM solutions to help enterprises comply with business standards and statutory mandates for IT data protection and reporting.
The scope and size of Progent's consulting staff bring a powerful set of benefits to organizations wishing to maximize the productivity of their information system within a realistic budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of real-world industry background, at the front lines of network support, performing a broad range of IT tasks for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting staff. This guarantees that you get not just expert IT help, but also a consultant with proven methods for repairing actual network problems quickly.
Find out additional information concerning Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for phone service and in-person help per minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority service, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no retainer for support services provided during regular business hours. Many service organizations impose large minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with big bills for quick fixes. An additional advantage of granular pricing is that clients won't be inclined to permit simple issues to fester until they become major ones.
Read additional information about Progent's value pricing for IT outsourcing.
- Complete Reporting of Network Support
Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or small support organizations who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation given by every consultant to every client. The practice of detailing and archiving service activity allows more effective support and avoids a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces little competition. Small businesses who work with freelance consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
Read more concerning Progent's knowledge transfer services.
How to Contact Progent
If your Erie, Pennsylvania business needs to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Immediate Online Network Assistance
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).