Erie, PA Remote Support from World-class Computer Troubleshooting Consultants
Progent's computer tech support services can provide your Erie, PA business cost-effective and dependable access to Microsoft and Cisco certified consulting engineers. By delivering network support service when you require it, providing specialized expertise for line-of-business applications, delivering unique support such as automated network monitoring, and billing only for support you receive, Progent gives your Erie, Pennsylvania business an affordable solution for optimizing the productivity and profitability of small-scale office networks. Whether you have a local datacenter, rely on cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for organizations to build and manage a reliable and secure IT system and to have quick availability of the skilled help ordinarily restricted to corporations who are able to set up a sizeable in-house IT organization.

For larger companies, Progent can provide co-sourcing services to reinforce the technical skills of your in-house IT service staff. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like application design and development, disaster recovery planning, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition offer the services of accredited experts to assist your company to design and execute your cloud strategy.

Key Practice Areas Supported by Progent for Erie, Pennsylvania Office Networks
As a Microsoft-certified Partner consulting firm that maintains a large group of Cisco Premier CCIE networking experts and Apple certified engineers, Progent offers urgent troubleshooting and low-cost remote consulting to Erie, PA small businesses for a wide array of information technologies such as:

Service Delivery Options for Erie, Pennsylvania Companies
Progent offers a variety of alternatives for providing small businesses and local governments with affordable IT services for technical support, system architecture, and IT management. Progent's model for delivering network support services is based on the Call Center structure familiar to big IT groups. Progent's Help Desk Call Center Service Model promotes rapid support, comprehensive activity documentation, dependable follow-up, and strict expense monitoring for a range of network support delivery alternatives that include online repairs, in-person help, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist clients to analyze and fix hardware and software issues without the cost or time loss of on-premises support visits. The background of Progent's IT consultants allows them to handle the majority of IT problems quickly. For complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup procedure for new clients to address urgent network problems and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's remote computer support expertise.

  • Onsite Service
    Progent provides onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's online service engineers to give small and midsize companies the optimal solution: on-premises support professionals when you require them as well as the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The wait time for in-person service visits is usually less than one business day. There is no start-up or retainer charge for registering as a Progent client for onsite support. Learn more concerning how to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex problems. To learn more, refer to Online Help Desk Services.

  • Shared Help Desk Services
    Progent's shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, refer to Progent's Help Desk Co-management services.

  • Consulting Services
    Progent offers small businesses affordable availability of enterprise-class consultants who can deliver help with vital products and technologies including Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero penetration test products, network protection consulting, non-stop it system consulting, virtualization strategies, plus integration, customization and training for small business programs including accounting, operations, management reporting, sales automation, and productivity packages. Progent can provide assistance with one-time projects such as site moves and massive software migrations, longer term initiatives such as customizing an older MRP platform to a modern Microsoft Dynamics or Dynamics 365 solution, database application programming and administration support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system management, or urgent response such as disaster recovery and malware removal.

  • Network Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can help small and medium-size companies to plan, deploy and troubleshoot the network infrastructure to support telecommuters. Areas of network infrastructure for which Progent's consultants offer guidance include safe and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, wireless LAN design and deployment, and robust Internet access. To find out about Progent's network infrastructure consulting services for telecommuters, see infrastructure guidance for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's servers in a setting that not only delivers the top degree of dependability and scalability but that is also easy for customers to transfer to another service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that permit companies with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure support, and IT administration while getting world-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered service, can handle the mixed- OS and non- standardized networks typical of smaller businesses, and retains control of the software in the client's hands so that migrating to a different virtual host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote support services to help businesses of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your IT team to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine on-premises resources along with cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises Exchange, Azure design and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete threat progression including filtering, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you prove compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security requirements, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Alternative for Erie, Pennsylvania Small Businesses
Progent's staff size, breadth and depth of technical skill, and familiarity with enterprise network support enable small and midsize businesses to avoid the problems associated with over reliance on small service firms or individual consultants.

Working with Progent enables your small business to:

  • Prevent Over Reliance on Individual Support Consultants
    For network services, small businesses often depend excessively on independent consultants. Although individual support engineers have lower expenses than larger support organizations and can typically charge apparently smaller fees, they are frequently stretched to far to respond quickly to urgent situations. If an independent consultant is occupied with different client, ill, on travelling, or in class, the lack of replacement staff may force your business to wait for assistance in case of a crisis. The more your company grows, system downtime or problems with line-of-business programs become more expensive. The money you thought you were saving on a freelancer can evaporate quickly due to lost output. In addition, when independent engineers encounter unfamiliar problems, the lack of a large engineering group to rely on for help forces them to train with the meter running while your organization ends up footing the costs for their continuing training.

  • Gain Access to Experts in Advanced IT Issues
    The majority of smaller service organizations or independent engineers focused on small company IT support may excel at providing connect-the-dots fixes but lack the experience to deal efficiently with complicated IT environments with mixed platforms, many offices, VoIP systems, mobile clients, integrated accounting and operational software, eCommerce, and custom business applications. Progent's background with global companies and Progent's large group of experts can benefit your small business because big-company environments are inherently complex, support problems require thorough understanding of in many technical disciplines, and achieving a high level of robustness, reliability, and security calls for industry-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small companies typically start with an IT system cobbled together on a tight budget. Lacking a solid basis, a series of band-aid repairs commonly get tossed on top of a weak structure. As a company evolves, stability and expandability problems can undermine the productivity of the business. Such networks need thorough assessment, smart business planning, and in-depth expertise to migrate to a network environment that will provide the solid foundation to handle current business needs and ease downstream growth.

  • Partner with Solution Finders, Not Product Resellers
    Small businesses require direction and insight to work through an ever more complex maze of technology options offered for accelerating business growth and improving efficiency. They do not need a network engineer or support firm that attempts to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent offers services and expertise only. This permits Progent to match consulting support with the genuine interests of customers. Mixing network support and product selling can result in a conflict where the recommended solution is based on a preselected technology instead of being based on the true needs of a small business.

Contact Progent
If your Erie, Pennsylvania business wants to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Help
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's IT outsourcing services provide budget-friendly network consulting for small businesses. Whether it involves designing system infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying a new e-mail platform, monitoring your network, or developing an on-line business solution, outsourcing your network technical services can contain expenses and eliminate risks, permitting IT service expenses to increase in a more linear and controlled manner than is possible by assembling a large, all-purpose internal network support organization. Progent's Outsourcing White Paper and flyers tell you how Progent can help you create a secure and highly available system foundation for your vital applications powered by Windows.

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    Microsoft 365 Exchange Online lets you use cloud-based servers, mailboxes and other email components to lower hardware expense and administrative hassle. You can deploy Microsoft 365 Exchange Online to host all your Exchange mailboxes, or you can integrate a hybrid architecture that combines on-premises as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer budget-friendly remote support to assist your small businesses to assess the benefits of Exchange Online, plan a network topology that aligns with your functional requirements and budget, carry out an efficient migration from your existing Exchange organization to one that incorporates Exchange Online, train your IT staff and end users, and provide ongoing consulting and technical support.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, optimizing and fixing SCOM environments and offer organizations of all sizes advanced remote or on-premises consulting support for SCOM 2012. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that provides the performance and availability needed to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent can also help you to install and set up SCOM 2012 management packs based on industry best practices for monitoring network infrastructure as well as Microsoft and third-party apps and services. In addition, Progent can provide fast online or onsite troubleshooting to help you to remediate serious problems detected by System Center 2012 Operations Manager.

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    Progent's support services for patch management offer organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your servers, peripherals {like printers, network appliances like routers and wireless access points, and Internet-of-Things (IoT) devices such as sensors and health monitors.

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    Microsoft Communications Server delivers IM and Real Presence as part of an extensible, world-class package offering advanced protection, seamless integration with other Microsoft products, an extendable, standards-based development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can realize cost savings and improved operational efficiencies, enhanced individual productivity, and better intellectual property security with this easy-to-manage, fault-tolerant solution. Successful implementations of Microsoft Office Communications Server call for extensive planning and consideration prior to roll out. Progent's Microsoft-authorized consultants can provide the expertise necessary to deliver all the advantages of Microsoft Office Communications Server across your entire organization.

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