Quick, Low-cost Online Computer Technical Support for Erie, Pennsylvania Small Businesses
For over twenty years, Progent has specialized in providing world-class network support services to clients with small-business IT budgets. Progent has developed a unique support system that includes a cost-effective, tightly connected virtual office infrastructure, sophisticated remote repair technology, a substantial pool of consultants certified in a wide range of IT practice areas, a Call Center service model that promotes efficiency and ensures follow-through, a worldwide team of on-line support experts, in-person support options for the majority of most zip codes in the U.S., and a company ethos focused on resolving technical problems in the shortest time and at the lowest cost to clients.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house IT service group. This can reduce expenses and minimize technical risks for big IT initiatives such as application development, disaster recovery preparedness, network security audits, office consolidations, or software migrations and upgrades.
Progent can also offer access to accredited experts to help your company to plan and implement your cloud computing strategy.
Key Practice Areas Supported by Progent's Consultants for Business Networks in Erie, Pennsylvania
Progent's nationwide group of world-class support professionals offers assistance for virtually all facets of information technology deployed by businesses of any size. Areas served by Progent in Erie include:
Support Delivery Options for Erie, Pennsylvania Companies
Progent offers a selection of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting, and network management. Progent's paradigm for providing network support is based on the Call Center structure common to larger IT organizations. Progent's Help Desk Service Model promotes rapid response, thorough service records, reliable follow-through, and strict expense monitoring for a range of IT service delivery modes that include online repairs, on-premises support, high-end consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and routine online assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can help clients to analyze and fix network issues without the expense or time loss of in-person support visits. The background of Progent's IT engineers allows them to handle the majority of IT issues rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-based signup process for first-time customers to address urgent network problems and Progent bills by the minute with zero startup charges or minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out additional details concerning Progent's remote computer support expertise.
- On-site Service
Progent provides on-site computer support for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online service engineers to give small and midsize businesses the optimal solution: on-premises service technicians when you need them plus the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The response time for in-person service calls is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more concerning how and why to sign up for Progent's in-person network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems. To learn more, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can deliver assistance with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network protection engineering, fault tolerant it system engineering, virtual server solutions, plus integration, programming and training for business applications including financials, ERP, reporting, sales automation, and productivity suites. Progent can help with short-term projects such as site moves and massive system migrations, extended initiatives like management reporting application programming and customization, database software programming and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency services such as disaster recovery and malware removal.
- Application Server Hosting
Progent can host mission-critical business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small businesses with greater degrees of dependability, protection, and performance than is feasible using the type of internal data center that is practical for the majority of small organizations. Because Progent uses the same data centers that support the gear of some of the planet's biggest information technology companies, Progent can eliminate the investment in building and managing the systems required for world-class cooling, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs remain current, protection and efficiency is continually monitored, and systems and data files are consistently archived and ready for full and rapid restoration. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest degree of fault-tolerance and scalability but that is also easy for clients to transfer to another service firm or to move internally when your situation warrants it. Progent's Private Cloud hosting is based on proven virtualization technologies that permit businesses with mixed environments to benefit significantly on the costs of capital equipment, system maintenance, and network management while achieving world-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered solution, can handle the multi- OS and loosely standardized environments typical of smaller companies, and keeps control of the software in the customer's hands so that moving to a different virtual host is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Services
Progent offers expert online support services to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine physical resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete threat progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so all looming issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core system software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure products such as firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a company-wide perspective on network security and can help with complex security projects such as SIEM solutions to help companies comply with industry guidelines and statutory regulations for IT information security and incident reporting.
The scope and size of Progent's consulting staff offer a powerful set of benefits to clients trying to increase the productivity of their IT network within a realistic budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, at the forefront of IT service, performing a broad variety of technical projects for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This ensures that you get not just world-class IT skills, but also a consultant with proven methods for repairing actual network problems rapidly.
Read additional information concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for remote service and in-person visits per minute. Consequently, you are charged only for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for services delivered during normal working hours. Many service firms demand large minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with big invoices for quick solutions. An additional advantage of granular billing is that customers will be less inclined to permit less critical problems to stay unaddressed until they become big ones.
Find out more about Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every staff member to every client. The practice of documenting and organizing service activity allows more efficient support and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has little competition. Small companies who utilize freelance consultants or who maintain internal support staffs gain when Progent transfers information about new technology and proven processes to make their networks more robust, protected, and productive.
Find out more details concerning Progent's knowledge transfer services.
If your Erie, Pennsylvania company needs to contact Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).