Quick, Low-cost Remote Computer Network Help for Erie, Pennsylvania Small Companies
For more than two decades, Progent has specialized in providing enterprise-class IT support services to customers with small-business budgets. Progent has built a unique service solution that includes a streamlined, tightly connected virtual office network, custom remote repair tools, a large team of consultants certified in a wide range of technical practice areas, a Help Desk Call Center operational structure that maximizes efficiency and ensures follow-through, a worldwide group of on-line service experts, in-person support dispatching for the majority of most zip codes in the United States, and a company ethos committed to solving technical problems in the shortest time and at the least cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the skills of your in-house IT support team. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like software development, disaster recovery preparedness, security audits, office consolidations, or software migrations.

Progent can in addition provide access to certified consultants to help your company to design and implement a sensible cloud strategy.

Main Practice Areas Supported by Progent for Businesses in Erie, Pennsylvania
Progent's group of world-class consultants provides assistance for all aspects of network technology used by companies of any size. Areas served by Progent in Erie include:

Service Delivery Options Available for Erie, Pennsylvania Businesses
Progent has a variety of options for providing small and midsize companies with cost-effective IT services for technical support, consulting, and IT management. Progent's paradigm for delivering IT support is built on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model ensures fast response, thorough service documentation, consistent follow-through, and strict cost control across a range of network support delivery alternatives that include online repairs, on-premises support, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center offers emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can help customers to troubleshoot and repair hardware and software issues without the cost or delay of on-premises support calls. The experience of Progent's IT consultants makes it possible to handle most network issues rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible signup procedure for new customers to address emergency situations and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out more details about Progent's remote computer support services.

  • On-site Service
    Progent provides on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote support engineers to give small and midsize companies the best of both worlds: onsite service technicians when you require them as well as the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business application developers. The wait time for on-site service visits is usually less than one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more details concerning why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. For details, see Help Desk Services.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's roster of veteran technical support engineers and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics. To learn more, refer to Progent's Co-managed Help Desk services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to world-class consultants who can deliver help with vital technologies such as Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting support for Horizon3.ai's NodeZero PEN test platform, company-wide network protection engineering, non-stop it system engineering, virtualization strategies, plus integration, programming and support for business applications including financials, operations, business analytics, CRM, and productivity suites. Progent can provide assistance with one-time projects including site moves and massive software upgrades, extended initiatives like customizing a legacy MRP platform to a modern Microsoft Dynamics or Dynamics 365 solution, database application development and administration support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system management, or emergency services like disaster recovery and virus cleanup.

  • Infrastructure Guidance for Telecommuters
    Progent can help small and mid-size businesses to design, set up and troubleshoot the network infrastructure to support work-from-home employees. Aspects of network infrastructure for which Progent's consultants can provide support include safe and convenient VPN connectivity, VDI desktop software, router setup, wireless network planning and deployment, and robust Internet connectivity. To find out about Progent's infrastructure consulting expertise for at-home workers, visit network infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small or midsize organization's servers in a setting that not only provides the highest degree of availability and scalability but that is in addition simple for customers to transfer to another service provider or to bring in-house when your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow companies with mixed networks to save significantly on the expense of hardware, infrastructure support, and IT administration while getting enterprise-class dependability and an unprecedented level of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered service, can support the mixed- OS and non- standardized environments typical of smaller businesses, and retains ownership of the licenses in the client's possession so that migrating to a new virtual system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers expert remote consulting services to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that combine on-premises IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the entire malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity programs used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex collection of network products including firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on system security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and government mandates for IT information protection and reporting.

The breadth and depth of Progent's engineering team offer a unique set of advantages to clients trying to maximize the productivity of their IT system within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional experience, in the trenches of IT support, performing a broad variety of technical tasks for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class technical capability, but also a support engineer with proven methods for fixing real-world network problems quickly. Find out more details concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site visits per minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no sign-up fee and asks no monthly commitment for support services delivered during normal working hours. Many service organizations impose large minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity eliminates king-size invoices for fast solutions. Another advantage of granular pricing is that customers are not inclined to permit simple issues to fester until they grow into big problems. Learn more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation given by each staff member to each client. The discipline of documenting and archiving support records allows more efficient service and avoids a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has few competitors. Small companies who utilize freelance consultants or who maintain internal IT staffs gain when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, protected, and productive. Learn more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Erie, Pennsylvania company needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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