Low-cost Network Support from Microsoft and Cisco premier Experts for Businesses in Escondido, CA
By offering world-class support whenever you require it, providing in-depth expertise for critical business applications, providing innovative services like virtual data center hosting, billing only for help you receive, and charging no sign-up fees or retainers for standard services, Progent enables your company to increase the business value of your It system and minimize service costs. Progent understands that network protection, reliability, and efficiency are just as important to small businesses as to large corporations but that small companies don't have the economy of scale to spend aggressively in information technology and in-house support staffs. Progent's basic value proposition is that no IT consulting organization can equal Progent's capability to deliver the network support your business requires when you require it and at a cost you can justify.
For mid-size and large companies, Progent offers co-sourcing support to reinforce the skills of your internal network service team. This can reduce expenses and minimize technical risks for big projects like application development, business continuity planning and testing, network security audits, office consolidations, or software migrations.
Progent can in addition provide the services of accredited experts to assist your company to design and execute a sensible cloud computing strategy.
Primary IT Areas Supported by Progent for Office Networks in Escondido, California
Progent's nationwide team of industry certified experts provides support for virtually all facets of information technology deployed by businesses of any size. Technologies served by Progent in and around Escondido include:
Support Delivery Options Available for Escondido, California Companies
Progent has a selection of options for providing small and midsize companies with affordable IT services for troubleshooting, consulting, and network management outsourcing. Progent's model for delivering computer support is built on the Call Center operational structure common to larger IT groups. Progent's Contact Center Service Model promotes rapid response, thorough activity documentation, consistent follow-up, and tight expense control across an array of IT service delivery alternatives that include remote troubleshooting, onsite help, and top-level consulting.
- Remote Support
Progent's Technical Response Center (TRC) offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can assist clients to troubleshoot and repair network problems without the expense or delay of travel for onsite service visits. The background of Progent's IT consultants allows them to resolve most network problems quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for new customers to address emergency situations and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Learn more information about Progent's online network troubleshooting expertise.
- Onsite Support
Progent offers on-site technical assistance for signed-up customers in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote service engineers to give small and midsize companies the best of both worlds: onsite support technicians when you need them plus the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The wait time for in-person service visits is usually under one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Learn more details about how and why to sign up for Progent's onsite network support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems. To learn more, see Help Desk Services.
- Help Desk Co-management Services
Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For details, refer to Progent's Help Desk sharing services.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver help with critical technologies such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero PEN test products, company-wide network protection engineering, fault tolerant it system consulting, server virtualization solutions, plus integration, customization and support for small business applications including accounting, ERP and MRP, business analytics, CRM, and office productivity suites. Progent can help with short-term projects including office relocations and massive software upgrades, longer term projects such as customizing an older ERP platform to a current Microsoft Dynamics 365 solution, relational database application development and administration support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency services like data restoration and malware cleanup.
- Infrastructure Support Services for Teleworkers
Progent can assist small and mid-size companies to plan, deploy and debug the infrastructure to support work-from-home employees. Aspects of network infrastructure for which Progent's experts can deliver assistance include safe and convenient VPN tunnel connectivity, VDI desktop software, router setup, Wi-Fi LAN planning and deployment, and robust Internet connectivity. To learn about Progent's infrastructure consulting services for remote workers, see network infrastructure consulting expertise for teleworkers.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for all of a small organization's servers in an environment that not only provides the top level of fault-tolerance and scalability but that is in addition convenient for customers to migrate to another service provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server techniques that permit businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure maintenance, and network management while getting enterprise-class reliability and an unprecedented degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can handle the mixed- OS and loosely standardized environments typical of smaller companies, and keeps control of the software in the client's possession so that migrating to a different virtualized host is fast, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced online support services to help organizations of any size integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your IT team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize on-premises IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure technologies such as firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of system security and can help with complex security programs like SIEM solutions to help enterprises meet industry guidelines and government mandates for network information protection and incident reporting.
The breadth and size of Progent's engineering team bring a powerful array of advantages to organizations trying to increase the business value of their information system within an affordable budget. These advantages include:
- Best Industry Practices
Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional background, in the trenches of IT service, executing a broad range of IT tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not just expert IT skills, but also a support engineer with field-tested methods for fixing actual network problems rapidly.
Read additional information concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to bill for online support and on-premises visits by the minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no sign-up fee and requires no monthly commitment for services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with big bills for quick solutions. Another advantage of by-the-minute pricing is that customers are not inclined to permit simple problems to fester until they grow into major ones.
Read more about Progent's value pricing for IT outsourcing.
- Full Reporting of Network Support
Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports given by every consultant to each client. The practice of documenting and archiving support activity allows more efficient service and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.
Learn more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Small companies who utilize freelance consultants or who employ internal support personnel gain when Progent passes on information about new technology and proven methodologies to make their networks more reliable, secure, and productive.
Read additional information concerning Progent's knowledge transfer services.
Contact Progent
In case your Escondido, California company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).