Low-cost Computer Support from Microsoft premier Experts for Businesses in Escondido, CA
By offering professional know-how whenever you need it, providing specialized knowledge for critical business applications, offering high-value services like virtual data center hosting, invoicing solely for services you receive, and requiring no sign-up or retainer fees for standard services, Progent allows your company to increase the competitive value of your It network and cut support expenses. Progent understands that network security, dependability, and efficiency are as critical to small businesses as to large enterprises but that smaller organizations lack the economy of scale to invest heavily in computer technology and internal service groups. Progent's fundamental competitive advantage is that no network consulting organization can match Progent's capability to provide the IT support your company needs whenever you require it and at a cost you can justify.
For larger companies, Progent can provide co-sourcing services to supplement the subject matter expertise of your in-house network service staff. This can reduce expenses and help meet schedules for big IT initiatives like application design and development, disaster recovery planning, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide access to accredited consultants to help your business to design and execute your cloud computing strategy.
Key Technologies Serviced by Progent for Business Networks in Escondido, California
Progent's group of certified engineers provides assistance for virtually all facets of network technology deployed by companies of all sizes. Technologies served by Progent in and around Escondido include:
Support Delivery Options for Escondido, California Companies
Progent has a selection of alternatives for providing small businesses with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management. Progent's model for providing network support services is built on the Call Center structure common to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid support, comprehensive activity documentation, consistent follow-through, and strict expense control across a range of network service delivery alternatives that include remote troubleshooting, in-person help, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center offers emergency and routine remote support for Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's certified service professionals can assist clients to troubleshoot and repair hardware and software issues without the cost or delay of in-person support calls. The background of Progent's IT consultants makes it possible to resolve the majority of network issues quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to accommodate emergency situations and Progent charges by the minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn more information concerning Progent's online network troubleshooting services.
- On-site Service
Progent provides onsite technical support for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote support experts to deliver small companies the ideal combination: hands-on support professionals when you need them plus the remote help of Progent's seasoned team of IT consultants, security professionals, and business application developers. The response time for in-person service visits is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more concerning how and why to register for Progent's in-person computer support services.
- Phone Support
Progent's Helpdesk Outsourcing Services are intended for all companies who require prompt and dependable access to an online Help Desk with efficient phone support, online repair capability, and enough technical strength for full escalation. Because small and midsize businesses typically are constrained by tight information technology funds and can provide scant management bandwidth for dealing with network support tasks, Progent's Help Desk Outsourcing Services could be the most efficient way to ensure that business information systems stay productive. Learn more details concerning Progent's Helpdesk outsourcing services.
- Consulting Services
Progent provides small and midsize companies affordable access to enterprise-class IT professionals who can provide assistance with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network protection engineering, fault tolerant it system design, virtualization solutions, plus configuration, customization and support for small business programs such as financials, operations, management reporting, CRM, and productivity software. Progent can provide assistance with short-term projects including site relocations and massive software upgrades, extended initiatives like business information software development and customization, database application development and administration support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or emergency services such as data restoration and virus removal.
- Application Hosting
Progent offers hosting for critical business applications like Exchange Server and Microsoft SQL Server in order to provide small companies with higher levels of availability, protection, and performance than is possible with the class of internal data center that is realistically affordable for most small organizations. Because Progent utilizes the same facilities that support the gear of some of the world's biggest information technology companies, Progent can save you the expense of creating and maintaining the systems required for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions stay current, security and efficiency is constantly monitored, and systems are regularly backed up and available for complete and rapid restoration. Learn more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the top level of dependability and scalability but that is also simple for customers to transfer to a different support firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtual server techniques that allow small businesses with multi-vendor networks to save significantly on the expense of hardware, system maintenance, and network administration while getting enterprise-class availability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed package, can support the multi- OS and loosely standardized environments typical of small businesses, and retains ownership of the licenses in the customer's hands so that migrating to a new virtualized system is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting Services
Progent offers advanced remote consulting services to help businesses of any size integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and debug their networking hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex management activities, WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's
CISSP-Premier security experts,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide perspective on system protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory mandates for IT data protection and reporting.
The scope and size of Progent's consulting team bring a powerful set of benefits to clients wishing to maximize the business value of their IT network within a reasonable budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, in the trenches of IT support, executing a wide range of IT tasks for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This guarantees that you get not only expert technical capability, but also a support engineer with field-tested approaches for solving actual network problems rapidly.
Learn more concerning Progent's best practices for network consulting.
- Granular Pricing
Progent's pricing model is to charge for phone support and in-person visits by the minute. As a result, you pay only for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no startup fee and asks no monthly commitment for support services delivered during normal working hours. Many service organizations impose large minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates big bills for quick solutions. An additional benefit of granular pricing is that you are not inclined to permit minor problems to stay unaddressed until they become major problems.
Find out more concerning Progent's value pricing for IT outsourcing.
- Full Documentation of Network Services
Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports given by every staff member to each client. The discipline of documenting and organizing service activity results in more efficient service and avoids a slew of typical misfortunes such as when a service client is effectively held captive to a consultant who wonít let go of vital service information.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Small businesses who utilize independent service providers or who maintain in-house support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, protected, and productive.
Find out additional information concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Escondido, California company wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Immediate Remote Network Help
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).