Expert Remote Service for Escondido, California Computer Networks from Microsoft Certified Engineers
Small businesses have typically been ignored by major IT service organizations. Many small companies permit themselves to grow dangerously reliant on individual engineers or small consulting organizations who lack the bandwidth or comprehensive knowledge to react quickly or effectively to network emergencies. Other small companies turn to mass-market service providers staffed with personnel able to offer standardized solutions to common problems but who do not have the background and versatility to deal with the variety of environments and lack of standards that characterizes small company IT systems.
Progent's proven approach to delivering low-cost and effective technical support to small businesses has made Progent among the premiere Microsoft-certified IT service organizations in the country. Progent has delivered online support to companies in every state in the country (refer to Progent's client testimonials).
For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the skills of your internal IT support group. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as application programming, disaster recover/business continuity planning and testing, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer the services of certified experts to assist your business to design and execute a sensible cloud strategy.
Primary IT Areas Supported by Progent for Escondido, California Businesses
As a Microsoft-certified Partner consulting company with a large team of Cisco Premier CCIE network experts and Apple certified consultants, Progent offers urgent troubleshooting and low-cost remote consulting to Escondido, CA companies for a wide range of computer technologies including:
Support Delivery Alternatives Available for Escondido, California Companies
Progent has a selection of alternatives for providing small and midsize businesses with affordable IT services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for providing network support services is based on the Call Center structure familiar to larger IT organizations. Progent's Contact Center Support Mechanism ensures rapid response, comprehensive service documentation, consistent follow-up, and tight cost monitoring across a range of network support delivery modes that include online troubleshooting, onsite help, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises service calls. The experience of Progent's network engineers allows them to resolve the majority of IT problems rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup process for first-time customers to accommodate emergency network problems and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out more details about Progent's remote network troubleshooting services.
- On-site Support
Progent provides onsite computer support for registered clients in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote support experts to give small companies the optimal solution: on-premises support technicians when you need them plus the remote help of Progent's worldwide team of network engineers, security specialists, and business software developers. The response time for on-site service calls is usually less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Learn more details about how and why to sign up for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues. for more information, visit Online Help Desk Services for Small Businesses.
- Consulting Services
Progent offers small companies budget-friendly availability of world-class consultants who can provide assistance with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection engineering, non-stop it system design, virtual server solutions, plus configuration, customization and support for small business software such as accounting, ERP, business analytics, CRM, and office productivity packages. Progent can help with short-term projects including office moves and massive software migrations, longer term initiatives such as management information software development and customization, database application development and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or urgent response like data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for critical applications such as Microsoft Exchange Server and Microsoft SQL in order to provide small companies with greater degrees of availability, protection, and recoverability than is feasible using the type of in-house data center that is practical for the majority of small businesses. Because Progent uses the same facilities that support the equipment of some of the world's biggest IT companies, Progent can eliminate the investment in building and managing the infrastructure required for world-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain updated, protection and performance is continually tracked, and systems and data files are regularly backed up and available for full and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting services for all of a small organization's servers in a setting that not only delivers the top degree of dependability and extensibility but that is also convenient for clients to migrate to a different support provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is based on mature virtualization technologies that permit companies with multi-vendor environments to save significantly on the expense of capital equipment, system maintenance, and network administration while achieving world-class dependability and an unparalleled level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered service, can handle the mixed- platform and non- standardized environments common with small companies, and retains ownership of the licenses in the client's hands so that moving to a new virtualized system is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent can provide advanced remote consulting services to help businesses of any size integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's low-cost ProSight family of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that uses the technology of top information security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products including firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Certified cybersecurity consultants,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a business-wide perspective on network protection and can assist with complex security projects such as SIEM solutions to help companies comply with industry standards and government mandates for IT information security and incident reporting.
The scope and size of Progent's engineering team offer a powerful array of advantages to companies wishing to maximize the productivity of their information system within an affordable budget. These benefits include:
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world professional background, in the trenches of network support, executing a broad variety of IT tasks for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This guarantees that you get not only world-class technical capability, but also a consultant with proven methods for fixing actual IT problems quickly.
Find out additional information concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing policy is to charge for phone support and on-site help by the minute. As a result, you owe just for delivered services. Progent does not demand a higher rate for off-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no retainer for services provided during normal working hours. Many service organizations demand large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates king-size bills for fast solutions. An additional benefit of by-the-minute billing is that you will not be tempted to allow incipient issues to fester until they become major ones.
Find out additional information about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local service firms who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation given by each consultant to every customer. The discipline of detailing and organizing service activity allows more efficient support and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Small businesses who utilize freelance service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.
Read more details concerning Progent's knowledge transfer services.
In case your Escondido, California company needs to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.
Immediate Remote Technical Assistance
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).