Low-cost Computer Support from Microsoft and Cisco premier Consultants for Companies in Escondido, CA
By delivering world-class know-how when you need it, providing in-depth expertise for key business applications, offering innovative services such as virtual server hosting, billing solely for help delivered, and charging no setup fees or retainers for standard services, Progent helps your company to increase the business value of your It network and cut support expenses. Progent recognizes that information system security, reliability, and efficiency are just as critical to small companies as to large corporations but that smaller companies don't have the leverage to invest heavily in information networks and in-house service groups. Progent's fundamental competitive advantage is that no network support firm can match Progent's capability to provide the network support your company needs whenever you require it and at prices you can justify.
For larger businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house IT support group. Co-sourcing can save money and help meet schedules for major IT initiatives like application development, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations.
Progent can also provide the services of certified experts to assist your company to plan and implement a sensible cloud computing strategy.
Main Technical Areas Supported by Progent for Business Networks in Escondido, California
Progent's nationwide team of industry certified experts offers assistance for virtually all aspects of network technology used by companies of all sizes. Technologies supported by Progent in Escondido include:
Service Delivery Options for Escondido, California Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, and network management outsourcing. Progent's model for providing network support services is based on the Call Center operational structure common to larger IT organizations. Progent's Help Desk Support Model promotes rapid response, thorough service records, consistent follow-up, and tight cost control for a range of network support delivery alternatives that include remote repairs, in-person support, and top-tier consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Online Service
Progent's Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned support experts can help customers to analyze and fix network issues without the cost or time loss of on-premises support visits. The background of Progent's IT engineers makes it possible to resolve most network issues rapidly. For complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for new clients to accommodate emergency situations and Progent bills by the minute with zero sign-up charges or time minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Find out more details concerning Progent's remote computer support expertise.
- On-site Service
Progent provides onsite computer support for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's remote support engineers to deliver small companies the optimal solution: onsite support technicians when you need them as well as the remote help of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The wait time for on-site support calls is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details concerning why to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems. for more information, refer to Help Desk Services.
- Help Desk Sharing Services
Progent's shared Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your IT team and Progent's pool of certified technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics. To learn more, see Progent's Help Desk sharing services.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can provide assistance with vital technologies such as Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network architecture, network protection consulting, fault tolerant it system design, server virtualization solutions, plus configuration, customization and training for small business applications including financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site moves and massive software migrations, longer term initiatives such as upgrading a legacy ERP platform to a modern Microsoft Dynamics 365 package, database software development and administration services, and web design, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network health monitoring and system administration, or emergency response such as data restoration and virus removal.
- Infrastructure Consulting Services for Telecommuters
Progent can help small and medium-size businesses to plan, implement and debug the network infrastructure to support at-home workers. Aspects of network infrastructure where Progent's consultants can provide guidance include secure and efficient VPN connections, Virtual Desktop Infrastructure (VDI) software, router setup, wireless LAN planning and implementation, and reliable Internet connectivity. To find out about Progent's network infrastructure consulting expertise for teleworkers, see infrastructure support services for an at-home workforce.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's production servers in a setting that not only provides the highest level of dependability and expandability but that is in addition convenient for clients to transfer to another support firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is built around mature virtual server techniques that allow businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, system support, and IT administration while getting enterprise-class reliability and an unparalleled degree of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can handle the multi- OS and non- standardized environments common with small businesses, and retains control of the licenses in the client's possession so that moving to a different virtualized system is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide advanced online support services to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical data, apps and VMs that have become lost or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness either to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Choice for Escondido, California Businesses
Progent's staff size, scope of information technology skill, and experience with enterprise IT support enable small businesses to avoid the problems related to excessive dependence on thinly staffed service organizations or freelance engineers.
Teaming with Progent's Experts enables your business to:
- Prevent Excessive Reliance on Individual Support Consultants
For network services, smaller businesses often rely heavily on freelance engineers. Although freelance support providers have lower expenses than larger support organizations and can typically bill apparently lower fees, freelancers are sometimes too busy to respond quickly to critical situations. If a freelance engineer is occupied with different client, sick, on vacation, or in class, the lack of backup staff may require your business to wait for assistance in case of an emergency. As your company expands, system unavailability or difficulties with critical applications get more expensive. The dollars you thought you were conserving on an independent consultant can evaporate quickly because of lost productivity. Also, when freelance engineers confront unfamiliar technologies, the lack of a big consulting group to count on for help forces them to learn in place while your organization winds up footing the bill for their ongoing education.
- Gain Access to Experts in Advanced Network Issues
The majority of small service organizations or freelance engineers specializing in small company network consulting are capable of providing routine fixes but don't have the experience to deal efficiently with complex IT infrastructures that have a variety of operating systems, numerous offices, Voice over IP implementations, mobile clients, integrated financial and analytical applications, data-driven web sites, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's large team of specialists can benefit your small business because big-company networks are by nature complicated, integration problems require in-depth understanding of in numerous technical areas, and achieving a high level of stability, reliability, and security calls for enterprise-tested best practices.
- Build a Firm Foundation for Seamless Growth
Small companies typically start with an IT system cobbled together on a tight budget. Lacking a solid basis, a sequence of improvised fixes commonly get tossed onto of a weak foundation. As a business grows, reliability and scalability issues can hinder the success of the business. These networks require proper evaluation, intelligent strategic analysis, and broad-based expertise to migrate to a network infrastructure that can act as the reliable basis to meet current business needs and ease future growth.
- Work with Solution Providers, Not Resellers
Smaller companies need guidance and education to navigate through an ever more complicated array of technology alternatives offered for enabling growth and enhancing efficiency. They do not need a network consultant or support firm that attempts to promote products. Progent avoids conflicts of interest by not selling any products. Progent sells consulting and services exclusively. This allows Progent to align technical support with the real interests of customers. Combining network support and product selling can lead to a conflict where the recommended solution is based on a preselected vendor instead of being based on the actual requirements of a client.
Get in Touch with Progent
In case your Escondido, California company wants to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Network Support
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).