Expert Online Technical Support for Escondido, California Computer Networks from Microsoft Certified Engineers
Small businesses have typically been underserved by major network support firms. Many small companies permit themselves to grow excessively dependent on freelance engineers or small consulting organizations who don't have the size or extensive skill sets to react quickly or effectively to technical crises. Still other small businesses turn to giant support providers that employ personnel trained to provide by-the-numbers solutions to ordinary problems but who do not have the background and technical scope to handle the variety of environments and lack of standardization typical of small company information networks.
Progent's proven methodology for delivering affordable and successful technical service to small businesses has made Progent one of the top Microsoft-certified network service organizations in the industry. Progent has provided online support to small businesses in every state in the U.S. (refer to Progent's customer testimonials).
For larger businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your internal IT service personnel. This can reduce expenses and help meet schedules for big IT initiatives like application design and development, disaster recovery planning, network security audits, merging datacenters, or technology migrations.
Progent can in addition offer access to accredited experts to help your business to design and implement your cloud computing strategy.
Key Technical Areas Serviced by Progent for Escondido, California Businesses
As a Microsoft-certified Partner consulting company with a world-class group of Cisco CCIE networking experts and Apple Computer certified consultants, Progent offers emergency troubleshooting and low-cost remote consulting to Escondido, CA small businesses for a broad array of computer technologies such as:
Support Delivery Alternatives Available for Escondido, California Businesses
Progent offers a selection of options for providing small companies with cost-effective computer services for technical support, consulting, and network administration. Progent's paradigm for providing IT support is based on the Call Center operational structure familiar to larger IT support groups. Progent's Helpdesk Support Model promotes fast response, thorough activity documentation, consistent follow-through, and strict cost control for a range of network support delivery alternatives that include online troubleshooting, onsite support, and top-level consulting.
Progent's Flat-rate Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers emergency and routine online service for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can assist clients to analyze and repair network problems without the expense or delay of travel for onsite service visits. The background of Progent's IT consultants allows them to resolve the majority of IT issues quickly. For complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration process for new clients to accommodate emergency network problems and Progent charges by the minute with zero sign-up charges or minimums, so you pay only for the support you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional details about Progent's online computer troubleshooting expertise.
- On-site Support
Progent provides on-site computer assistance for registered customers in larger cities in the United States. Progent's onsite support technicians can work in tandem with Progent's remote support engineers to give small businesses the optimal solution: onsite service professionals when you require them plus the on-line help of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The response time for in-person support visits is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more details concerning why to sign up for Progent's onsite network service.
- Help Desk Call Center
Progent's Standard Help Desk Services provide smaller businesses a complete solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, refer to Online Help Desk Services for Small Businesses.
- Help Desk Sharing Services
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's pool of certified desktop support engineers and subject matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting. To learn more, see Progentís Help Desk Co-management services.
- IT Consulting Expertise
Progent offers small businesses affordable access to world-class IT professionals who can provide help with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, fault tolerant network design, server virtualization solutions, plus integration, programming and training for business applications such as financials, ERP, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including office moves and major software upgrades, longer term initiatives such as upgrading an older MRP system to a current MS Dynamics or Dynamics 365 package, database software development and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or emergency response such as data restoration and malware cleanup.
- Infrastructure Consulting Services for Telecommuters
Progent can help small and mid-size businesses to design, implement and debug the infrastructure for offsite workers. Areas of infrastructure where Progent's experts can deliver assistance include secure and convenient VPN tunnel connections, VDI desktop software, router configuration, Wi-Fi network planning and implementation, and reliable Internet connections. For details about Progent's network infrastructure consulting expertise for an at-home workforce, see network infrastructure support services for teleworkers.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize organization's production servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is also easy for customers to transfer to a different service provider or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting is structured around mature virtualization technologies that allow businesses with multi-vendor environments to save dramatically on the expense of hardware, infrastructure maintenance, and IT administration while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered solution, can handle the mixed- platform and non- standardized environments common with smaller businesses, and retains control of the software licenses in the client's possession so that moving to a new virtual system is fast, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the economies associated with SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced remote support to help companies of any size connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize physical resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's unique needs and that allows you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the technology of top information security companies to provide web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Escondido, California Small Businesses
Progent's size, scope of technical expertise, and experience with enterprise IT consulting enable small and midsize companies to sidestep the problems related to over reliance on thinly staffed service firms or individual consultants.
Teaming with Progent's Experts enables your small business to:
- Avoid Excessive Reliance on Individual Consultants
For IT support, smaller companies often rely excessively on independent consultants. Though freelance support providers carry lower expenses than larger IT service firms and can afford to bill apparently lower fees, they are sometimes too busy to react quickly to critical network problems. If an independent consultant is occupied with different customer, sick, on travelling, or in training, the absence of replacement personnel may require your business to wait for help in case of an emergency. As your company grows, network unavailability or difficulties with critical programs become more expensive. The money you thought you were conserving on a freelancer can be eaten up fast due to lost productivity. Also, when freelance consultants confront unfamiliar problems, the lack of a big consulting group to fall back on for help forces them to train in place while your company ends up with the costs for their continuing training.
- Have Access to Expertise in Sophisticated IT Issues
Many small service firms or freelance consultants who concentrate on small company network support may excel at providing connect-the-dots fixes but don't have the background to deal efficiently with complicated network configurations that have mixed platforms, numerous sites, VoIP implementations, remote clients, integrated accounting and operational applications, eCommerce, and specialized line-of-business software. Progent's background with worldwide companies and Progent's extensive group of specialists can benefit your business because big-company networks are characteristically complex, integration problems demand in-depth understanding of in many technical disciplines, and reaching a high level of robustness, availability, and protection calls for enterprise-tested best practices.
- Create a Solid Foundation for Growth
Small businesses often begin with a network implemented on a tight budget. Without a carefully designed basis, a sequence of improvised fixes often get tossed onto of a marginal foundation. As a company grows, stability and expandability issues can obstruct the success of the business. These environments require proper evaluation, intelligent strategic analysis, and broad-based experience to migrate to an IT infrastructure that will provide the solid foundation to meet current business requirements and support future growth.
- Team with Solution Providers, Not Product Resellers
Small companies need guidance and education to navigate through an increasingly complicated array of technology options available for enabling growth and enhancing productivity. They do not need an IT consultant or support organization that tries to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services and expertise exclusively. This allows Progent to align consulting support services with the real needs of customers. Combining IT consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined vendor instead of being based on the true requirements of a client.
How to Contact Progent
If your Escondido, California business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Help
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).