Expert Online Troubleshooting for Escondido, California Small Business Computers from World-class Engineers
Small businesses have typically been ignored by major IT service organizations. Some small businesses allow themselves to become overly dependent on individual consultants or small consulting organizations who don't have the bandwidth or broad knowledge to react promptly or effectively to technical emergencies. Still other small businesses turn to mass-market service providers that employ technicians trained to offer standardized solutions to ordinary problems but who do not have the experience and technical scope to handle the diversity of configurations and lack of standards typical of small company IT networks.
Progent's proven approach to delivering affordable and effective technical service to small businesses has made Progent among the top Microsoft-certified network service firms in the industry. Progent has delivered remote support to small businesses in every state in the country (refer to Progent's customer testimonials).
For mid-size and large companies, Progent can provide co-sourcing support to add to the subject matter expertise of your internal network service group. Co-sourcing can save money and help meet schedules for big IT initiatives like software development, disaster recovery preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide access to accredited consultants to help your company to design and implement your cloud computing strategy.
Main Practice Areas Supported by Progent for Escondido, California Businesses
A Microsoft-certified Partner computer support firm with a world-class group of Cisco CCIE networking experts and Apple accredited consultants, Progent offers emergency troubleshooting and low-cost remote consulting to Escondido, CA businesses for a wide array of computer technologies such as:
Support Delivery Options Available for Escondido, California Companies
Progent offers a selection of options for providing small and midsize companies with affordable computer services for technical support, consulting, and network management. Progent's paradigm for providing computer support is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Helpdesk Service Mechanism ensures rapid response, comprehensive activity records, dependable follow-through, and tight cost monitoring across an array of network service delivery options that include online troubleshooting, in-person support, and high-end consulting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can help customers to analyze and fix hardware and software problems without the expense or delay of travel for onsite service visits. The background of Progent's IT consultants makes it possible to handle the majority of network issues quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate urgent network problems and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn more information concerning Progent's remote network troubleshooting expertise.
- Onsite Support
Progent provides on-site technical assistance for registered clients in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online service engineers to give small companies the optimal solution: on-premises service professionals when you need them as well as the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The wait time for on-site service calls is usually under one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more about how and why to sign up for Progent's onsite computer service.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. for more information, refer to Online Help Desk Services for Small Businesses.
- Co-managed Help Desk Services
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA tool for handling service requests, ticketing, ownership, progress tracking, and metrics. To learn more, refer to Progentís Co-managed Help Desk services.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, fault tolerant network engineering, virtual server strategies, plus integration, programming and support for small business applications such as financials, ERP and MRP, reporting, sales automation, and productivity packages. Progent can help with short-term projects such as site relocations and massive software upgrades, extended projects like customizing a legacy ERP system to a modern MS Dynamics or Dynamics 365 solution, relational database application development and DBA services, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system management, or urgent services such as disaster recovery and virus cleanup.
- Network Infrastructure Guidance for an At-Home Workforce
Progent can assist small and medium-size companies to plan, implement and debug the network infrastructure to support remote workers. Aspects of infrastructure where Progent's experts can deliver assistance include secure and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi LAN design and implementation, and reliable Internet connections. To find out about Progent's infrastructure consulting services for remote workers, visit infrastructure consulting expertise for an at-home workforce.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's servers in an environment that not only delivers the highest level of dependability and extensibility but that is also easy for customers to transfer to another service provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that allow businesses with mixed environments to save dramatically on the costs of capital equipment, system support, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and keeps ownership of the software licenses in the client's possession so that moving to a different virtual host is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide expert remote consulting to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine local IT assets along with cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's value-priced ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your Progent consultant so all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of network products such as firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of system security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government mandates for network information security and reporting.
The breadth and depth of Progent's engineering team bring a unique set of advantages to customers wishing to maximize the productivity of their information system within a reasonable budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry background, in the trenches of IT support, executing a broad variety of technical projects for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested methods for fixing actual network problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you are invoiced exclusively for received services. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no registration charge and requires no retainer for support services provided during normal business hours. Many service firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids major invoices for fast solutions. An additional benefit of by-the-minute billing is that clients are not inclined to permit simple issues to fester until they become big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Full Documentation of Network Support
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local support organizations who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by each consultant to each customer. The practice of documenting and archiving service activity results in more efficient support and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.
Learn additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent faces little competition. Small businesses who work with freelance service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and productive.
Learn more details about Progent's knowledge transfer services.
Get in Touch with Progent
If your Escondido, California company needs to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Fast Online Network Support
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).