Expert Online Troubleshooting for Escondido, California Small Business Computers from World-class Engineers
Small businesses have typically been ignored by major IT service organizations. Some small businesses allow themselves to become overly dependent on individual consultants or small consulting organizations who don't have the bandwidth or broad knowledge to react promptly or effectively to technical emergencies. Still other small businesses turn to mass-market service providers that employ technicians trained to offer standardized solutions to ordinary problems but who do not have the experience and technical scope to handle the diversity of configurations and lack of standards typical of small company IT networks.

Progent's proven approach to delivering affordable and effective technical service to small businesses has made Progent among the top Microsoft-certified network service firms in the industry. Progent has delivered remote support to small businesses in every state in the country (refer to Progent's customer testimonials).

For mid-size and large companies, Progent can provide co-sourcing support to add to the subject matter expertise of your internal network service group. Co-sourcing can save money and help meet schedules for big IT initiatives like software development, disaster recovery preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to accredited consultants to help your company to design and implement your cloud computing strategy.

Main Practice Areas Supported by Progent for Escondido, California Businesses
A Microsoft-certified Partner computer support firm with a world-class group of Cisco CCIE networking experts and Apple accredited consultants, Progent offers emergency troubleshooting and low-cost remote consulting to Escondido, CA businesses for a wide array of computer technologies such as:

Support Delivery Options Available for Escondido, California Companies
Progent offers a selection of options for providing small and midsize companies with affordable computer services for technical support, consulting, and network management. Progent's paradigm for providing computer support is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Helpdesk Service Mechanism ensures rapid response, comprehensive activity records, dependable follow-through, and tight cost monitoring across an array of network service delivery options that include online troubleshooting, in-person support, and high-end consulting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support experts can help customers to analyze and fix hardware and software problems without the expense or delay of travel for onsite service visits. The background of Progent's IT consultants makes it possible to handle the majority of network issues quickly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate urgent network problems and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the assistance you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn more information concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site technical assistance for registered clients in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online service engineers to give small companies the optimal solution: on-premises service professionals when you need them as well as the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The wait time for on-site service calls is usually under one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite support. Learn more about how and why to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. for more information, refer to Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA tool for handling service requests, ticketing, ownership, progress tracking, and metrics. To learn more, refer to Progentís Co-managed Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can deliver assistance with critical products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, fault tolerant network engineering, virtual server strategies, plus integration, programming and support for small business applications such as financials, ERP and MRP, reporting, sales automation, and productivity packages. Progent can help with short-term projects such as site relocations and massive software upgrades, extended projects like customizing a legacy ERP system to a modern MS Dynamics or Dynamics 365 solution, relational database application development and DBA services, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and system management, or urgent services such as disaster recovery and virus cleanup.

  • Network Infrastructure Guidance for an At-Home Workforce
    Progent can assist small and medium-size companies to plan, implement and debug the network infrastructure to support remote workers. Aspects of infrastructure where Progent's experts can deliver assistance include secure and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi LAN design and implementation, and reliable Internet connections. To find out about Progent's infrastructure consulting services for remote workers, visit infrastructure consulting expertise for an at-home workforce.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small organization's servers in an environment that not only delivers the highest level of dependability and extensibility but that is also easy for customers to transfer to another service provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that allow businesses with mixed environments to save dramatically on the costs of capital equipment, system support, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and keeps ownership of the software licenses in the client's possession so that moving to a different virtual host is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert remote consulting to help organizations of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that combine local IT assets along with cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, apps and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your Progent consultant so all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is designed to help evaluate your company's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of network products such as firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of system security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government mandates for network information security and reporting.

The breadth and depth of Progent's engineering team bring a unique set of advantages to customers wishing to maximize the productivity of their information system within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of real-world industry background, in the trenches of IT support, executing a broad variety of technical projects for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested methods for fixing actual network problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person help per minute. As a result, you are invoiced exclusively for received services. Progent does not demand a higher rate for off-hours or urgent support, and Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no registration charge and requires no retainer for support services provided during normal business hours. Many service firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids major invoices for fast solutions. An additional benefit of by-the-minute billing is that clients are not inclined to permit simple issues to fester until they become big problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local support organizations who provide minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by each consultant to each customer. The practice of documenting and archiving service activity results in more efficient support and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent faces little competition. Small businesses who work with freelance service providers or who maintain internal IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and productive. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Escondido, California company needs to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Online Network Support
For immediate online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    If you have a company IT system with 10 to 50 network users, Progent's IT outsourcing services save your business from over-reliance on an individual freelance consultant while giving you cost-effective and dependable access to enterprise-class technical support. By delivering IT consulting help when you require it, offering advanced expertise for key technologies, delivering unique services such as 24x7 network monitoring, and billing only for support you receive, Progent gives you an affordable solution for maximizing the productivity and profitability of your small business network. Progent is the intelligent way for small businesses to build and support a reliable and safe information system and to benefit from fast access to the experienced support ordinarily restricted to enterprises who are able to afford a large internal IT organization.

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    Progent has been delivering SharePoint support since the first product was published more than a decade ago, and Progent has the scope of technical knowledge to assist businesses of all sizes to design and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 apps that bring significant business benefit to your information network. Progent's Microsoft-certified consulting team can help your company to evaluate the risks and benefits of migrating to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from another collaboration environment; decide if an in-house, online or hybrid deployment is most sensible for your busi9ness; and select the most appropriate edition of SharePoint 2013 for your purposes. Progent offers full project management services or can assist in specific jobs associated with your SharePoint 2013 migration.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 WAP experts can provide affordable online and onsite support for Catalyst Wi-Fi 6 wireless access points.

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    Progent provides small organizations a pair of low-cost security evaluation scanning packages that provide, at a preset price, remotely managed inventory scans of your network security profile which are analyzed by professional security specialists who assess the results of the scan, deliver objective evaluations of your existing security vulnerability, and make recommendations for improvements. Progent offers two non-overlapping security evaluation packages for external and internal scanning that are priced to meet the budgetary realities of small companies while providing enterprise-quality assessments of your network's exposure to assault.

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    If your business has a Solaris network or a mixed-platform computer system, Progent's CISM and CISSP-certified consultants can help your whole organization in a wide array of security topics including security administration practices, security design and models, access management products and methodology, software development security, operations security, hardware security, telecommunications, infrastructure and Internet security, and business continuity planning. CISM, CISSP and ISSAP stipulate the fundamental competencies and worldwide standards of knowledge that information security professionals are required to master. These accreditations give IT management the confidence that those who have achieved their CISM or CISSP qualification have the experience and knowledge to offer effective security support and engineering services.

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    Progent is among the most experienced network consulting companies for integrating email systems based on Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size companies receive the full advantages of Microsoft Exchange 2000 for typical scenarios such as updating from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 Server support.

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    Progent uses an enterprise-class service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation transmitted by each consultant to each customer. The discipline of detailing and organizing service activity results in more effective support and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.

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    For enterprises with branches in California or any region covered by Progent's consultants, Progent's Microsoft-Premier network support professionals and authorized Cisco network specialists offer a range of network support services including project management, Sarbanes Oxley compliance, office moves, corporate security, network architecture, on-site or remote emergency support, and troubleshooting for co-location hosting environments. A Progent network consultant can show you how to plan a multi-site network that makes efficient use of collocation services and Internet data centers. Progentís Microsoft Certified consultants can help major enterprises plan, deploy and support massive rollouts of the latest versions of Microsoft technology including Enterprise Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progentís Cisco Certified Internetwork Expert and CCNP experts can help you configure Cisco technology for connectivity solutions that combine simple, high-speed, integrated, and wireless networking.

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    Microsoft Small Business Server is an affordable collection of server products that provides the basis for a feature-rich but easy-to-manage information. The integration demands of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for a network expert with hands-on background and extensive knowledge in planning and building cohesive end-to-end business technology systems. Progent's Microsoft-certified experts have broad backgrounds with the technologies incorporated in Microsoft SBS 2011 and SBS 2008. This expertise assures you success in deploying, managing, and troubleshooting network solutions powered by the Microsoft SBS line of servers and programs.

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    Years of experience providing Microsoft expertise and Cisco network consulting has allowed Progent to build an unmatched capability for serving branch offices that require IT service with the flexibility associated with with small organizations but which offers effective client interaction, thorough documentation, and adherence to enterprise IT standards. If your enterprise has a branch office situated anywhere in California or any area covered by Progent's consultants, Progent can offer a broad range of on-premises and remote network support services and system design expertise.

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    Progent believes that a well architected and executed information system can be a pivotal piece for enabling any company's success, and Progent follows this belief in our corporate network environment. Progent has built a non-stop virtual office network that enables our in-house consultants and authorized contractors to deliver fast and efficient support, cooperate closely on challenging projects, and experience career and private growth by acting as a member of a dynamic business ethos of personal drive and freedom.

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    Progent's CISSP-certified network security experts can assist businesses of any size with any aspect of IT security. Progent can help create cost-effective security solutions that guard a small business against modern threats or Progent can plan, deploy, and manage an end-to-end security environment for hybrid enterprise networks that support local, online, and mobile users sharing network resources distributed over multiple physical sites and various clouds.

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    Colocation sites allow businesses to share enterprise-class facilities for housing network hardware that runs vital applications and services. Progent's Microsoft and Cisco certified IT experts can help your small business with all aspects of your colocation program such as selecting and migrating to a colocation site, creating system architecture, defining hardware, on-premises and on-line troubleshooting, establishing offsite system management, and education your support staff.

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    Progent's Cisco-certified wireless networking consultants offer online and on-premises consulting and troubleshooting services to assist you to design, configure, administer, tune, and debug wireless deployments that utilize Cisco's Meraki access points. Progent's consultants can also assist your organization to design and deploy hybrid environments that integrate on-premises and cloud-hosted services and that provide easy access, advanced security and compliance, streamlined management, and dependable performance for all your wired and wireless devices.

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    ProSight LAN Watch is Progentís server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of critical devices that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they have a chance to impact your business.

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    Progent can help small and mid-size companies to plan, deploy and troubleshoot the network infrastructure to support a remote workforce.

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    Progent's Windows Server 2016 disaster recovery consultants can help you to design a DR system built around Microsoft's latest Failover Clustering tools including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class network-attached storage using commodity equipment, Virtual Machine Load Balancing for improving the speed and resilience of Failover Clusters while minimizing capital investment and operational expenses, and Cloud Witness for fast, affordable creation of a stretch cluster quorum arbitration point.

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    Progent's Check Point firewall experts can show you how to plan, integrate, and manage firewall solutions that rely on Check Point Software NGFW security gateways and Check Point's subscription-based SandBlast security services. Progent can also assist you support older Check Point firewalls or migrate smoothly to Check Point's modern firewalls.

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    Exchange Online Archiving Integration

    Microsoft Office 365 Exchange Online lets you use cloud-based virtual machines, mailboxes and other email infrastructure to reduce capital expense and administrative hassle. You can configure Exchange Online to host all your Exchange mailboxes, or you can integrate a hybrid architecture that combines both local and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer affordable online support to assist your organizations to assess the benefits of Exchange Online, plan a solution that makes sense for your functional requirements and IT budget, implement an efficient migration from your existing Exchange system to one that incorporates Exchange Online, train your IT team and users, and deliver as-needed consulting and technical support.

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    To provide economical IT support for small companies, Progent offers full-service IT outsourcing packages that offer small offices fast access to network expertise without forcing you to hire, educate, and maintain a large in-house computer support team. Progentís IT outsourcing packages give you an affordable alternative for building a secure and robust system for your important Windows business productivity suites including Microsoft Office XP and Office 2003.

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    Progent's team of application experts offer advanced consulting, custom programming, integration help, and online classes for leading business applications covering key areas including ERP, financials, business analytics, web application design, and the MS Office family of business productivity solutions. As a Microsoft Partner with decades of background delivering advanced consulting and troubleshooting services online, Progent can assist small businesses anywhere in the U.S. to save the time and fees associated with travel and on-premises visits without compromising the effectiveness of technical services.

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