Professional Remote Support for Escondido, California Small Business Computers from Microsoft Certified Consultants
Small businesses have typically been underserved by large IT service organizations. Some small businesses allow themselves to become dangerously dependent on individual consultants or small support organizations who don't have the bandwidth or broad skill sets to react quickly or effectively to network emergencies. Still other small businesses resort to mass-market service firms staffed with personnel trained to provide by-the-numbers solutions to ordinary problems but who do not have the experience and technical scope to handle the variety of configurations and absence of standards typical of small business information systems.

Progent's time-tested methodology for providing affordable and effective network service to small businesses has made Progent among the most respected Microsoft-certified IT consulting organizations in the industry. Progent has delivered online help to businesses in every state in the country (refer to Progent's client testimonials).

For larger businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your in-house network support team. Co-sourcing can cut costs and minimize technical risks for big projects like software development, business continuity planning and testing, security audits, merging datacenters, or technology migrations.

Progent can also provide access to certified experts to help your company to design and execute your cloud computing strategy.

Main Products and Technologies Supported by Progent for Escondido, California Business Networks
A Microsoft-certified Partner IT service firm with a large team of Cisco qualified CCIE network experts and Apple accredited consultants, Progent provides urgent assistance and low-cost online consulting to Escondido, CA businesses for a broad range of computer technologies such as:

Service Delivery Options Available for Escondido, California Businesses
Progent has a variety of alternatives for providing small businesses with affordable IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for delivering IT support services is based on the Help Desk Call Center structure common to larger IT groups. Progent's Contact Center Service Model ensures fast response, comprehensive activity documentation, reliable follow-through, and tight cost control for an array of network support delivery modes that include remote troubleshooting, on-premises help, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can help clients to analyze and fix network problems without the cost or delay of in-person support visits. The experience of Progent's IT consultants allows them to resolve the majority of IT problems quickly. For the most challenging issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for new customers to accommodate urgent situations and Progent bills per minute with no sign-up charges or minimums, so you pay only for the support you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Find out additional information concerning Progent's remote computer support services.

  • On-site Service
    Progent provides on-site technical assistance for signed-up clients in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote service experts to deliver small companies the optimal solution: hands-on service technicians when you need them as well as the remote expertise of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The response time for on-site service calls is usually less than one business day. There is no start-up or retainer fee for registering as a Progent client for onsite support. Find out more about why to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for small and midsize companies who need prompt and dependable access to a professional Help Desk Call Center with effective phone assistance, online repair capability, and enough technical strength for all needed escalation. Since small and midsize businesses typically are constrained by tight information technology funds and can spare little management bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to ensure that small business information systems stay up and running. Read more details about Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly access to enterprise-class IT professionals who can provide assistance with vital technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network security consulting, non-stop network consulting, virtualization solutions, plus configuration, customization and support for business applications including accounting, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can provide assistance with short-term projects including site moves and major system upgrades, extended projects such as management analytics software programming and customization, relational database application development and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or urgent response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange Server and Microsoft SQL to provide small companies with higher levels of dependability, security, and recoverability than is possible with the type of on-site data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same facilities that host the gear of many of the world's largest IT organizations, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and revisions stay updated, protection and efficiency is continually tracked, and systems and data files are consistently archived and available for full and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition simple for customers to migrate to a different service firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that permit businesses with mixed environments to save significantly on the expense of hardware, infrastructure support, and IT management while achieving world-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered service, can handle the mixed- OS and non- standardized environments common with smaller companies, and retains control of the software in the customer's possession so that migrating to a different virtualized system is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers expert remote support to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight line of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT staff and your Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Alternative for Escondido, California Small Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with corporate network consulting enable small businesses to sidestep the pitfalls associated with excessive dependence on thinly staffed support organizations or freelance engineers.

Working with Progent allows your company to:

  • Prevent Over Dependence on Individual Support Consultants
    For network services, smaller companies often depend heavily on independent consultants. Although individual service engineers have lower overhead than larger support firms and can afford to bill nominally lower fees, freelancers are occasionally too busy to react quickly to urgent situations. If a freelance engineer is busy with different customer, sick, on travelling, or in class, the lack of replacement staff may force your company to wait for assistance during an emergency. As your small business expands, network unavailability or problems with line-of-business programs get more expensive. The dollars you thought you were conserving on an independent consultant can be eaten up quickly due to lower output. Also, when independent consultants confront new problems, the unavailability of a big consulting team to count on for assistance requires them to train on the job while your organization winds up footing the bill for their continuing training.

  • Gain Access to Experts in Advanced Information Technology Issues
    Many small service firms or independent consultants focused on small business IT support may excel at providing connect-the-dots fixes but lack the seasoning to deal cost-effectively with complex network configurations with mixed operating systems, many sites, VoIP systems, remote workers, integrated financial and operational applications, eCommerce, and specialized business applications. Progent's background with worldwide companies and Progent's extensive group of specialists can benefit your business because enterprise environments are by nature complicated, integration problems demand in-depth understanding of in numerous technical disciplines, and reaching an acceptable degree of robustness, reliability, and protection calls for industry-tested best practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Without a carefully designed basis, a sequence of band-aid repairs often get tossed onto of a tenuous structure. As a business grows, stability and expandability problems can obstruct the productivity of the business. Such networks require proper evaluation, smart business analysis, and broad-based expertise to upgrade to an IT environment that can provide the reliable basis to handle critical business needs and ease downstream growth.

  • Team with Solution Providers, Not Resellers
    Small businesses need guidance and insight to navigate through an increasingly complex array of IT alternatives offered for enabling growth and enhancing efficiency. They do not need a network engineer or support organization that attempts to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent offers services and expertise only. This permits Progent to align consulting services with the real interests of customers. Mixing network support and product reselling can lead to a situation where the recommended solution is based on a predetermined technology rather than being driven by the actual needs of a client.

Contact Progent
In case your Escondido, California company needs to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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