Professional Online Technical Support for Escondido, California Networks from Certified Engineers
Small companies have traditionally been overlooked by major network service organizations. Many small businesses permit themselves to become overly dependent on individual consultants or small consulting firms who lack the size or broad skill sets to react quickly or efficiently to network crises. Still other small businesses resort to giant support providers staffed with personnel taught to provide by-the-numbers fixes for ordinary issues but who are missing the experience and versatility to handle the variety of environments and absence of standards typical of small business IT networks.

Progent's proven approach to providing affordable and successful technical support to small companies has made Progent among the top Microsoft-certified network service organizations in the country. Progent has provided remote support to businesses in every state in the U.S. (refer to Progent's customer testimonials).

For larger companies, Progent offers co-sourcing services to supplement the technical skills of your internal network service personnel. This can save money and help meet schedules for big IT initiatives such as software design and development, disaster recover/business continuity preparedness, network security audits, office consolidations, or technology migrations.

Progent can in addition provide the services of certified experts to help your business to design and execute your cloud strategy.

Primary Technical Areas Serviced by Progent for Escondido, California Office Networks
A Microsoft-certified Partner computer support firm with a large group of Cisco Premier CCIE network experts and Apple accredited consultants, Progent provides emergency troubleshooting and affordable online consulting to Escondido, CA businesses for a wide array of information technologies such as:

Support Delivery Options Available for Escondido, California Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering computer support is built on the Help Desk structure common to big IT organizations. Progent's Help Desk Service Model ensures fast support, thorough activity documentation, dependable follow-through, and strict expense control across a range of network service delivery options that include remote repairs, onsite help, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified support professionals can help customers to troubleshoot and repair network issues without the expense or time loss of on-premises service visits. The experience of Progent's network consultants makes it possible to handle the majority of IT issues rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup process for new clients to address urgent network problems and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn more details about Progent's online network support services.

  • On-site Service
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can work in tandem with Progent's online support engineers to give small and midsize companies the optimal solution: hands-on service technicians when you require them plus the on-line help of Progent's seasoned team of network consultants, security professionals, and business application programmers. The wait time for in-person support calls is typically under one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more about how to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues. To learn more, refer to Help Desk Services.

  • Consulting Expertise
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can provide help with critical technologies such as
  • Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, non-stop network engineering, virtual server solutions, plus integration, customization and support for small business software including accounting, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can help with one-time projects such as site relocations and massive system migrations, extended projects like business reporting software development and support, database application development and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network monitoring and system management, or urgent response like data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange Server and SQL Server in order to provide small and midsize businesses with greater degrees of dependability, protection, and recoverability than is feasible using the class of internal data center that is achievable for most small businesses. Since Progent utilizes the same data centers that support the gear of many of the planet's biggest IT organizations, Progent can eliminate the cost of building and managing the infrastructure needed for world-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also make sure that upgrades and revisions remain current, protection and efficiency is continually tracked, and systems and data files are consistently backed up and ready for full and rapid recovery. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the top level of dependability and scalability but that is in addition easy for customers to migrate to another support provider or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit businesses with mixed networks to save significantly on the expense of hardware, system maintenance, and IT management while achieving world-class availability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can support the mixed- OS and non- standardized environments typical of small businesses, and keeps ownership of the licenses in the client's hands so that migrating to a different virtualized system is fast, safe, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced remote consulting services to help companies of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine physical resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Escondido, California Businesses
Progent's size, depth of technical skill, and experience with enterprise network support allow small businesses to sidestep the pitfalls associated with over reliance on thinly staffed service organizations or independent consultants.

Teaming with Progent allows your business to:

  • Prevent Over Dependence on Freelance Consultants
    For network services, small companies sometimes rely heavily on freelance consultants. Although individual service providers carry lower overhead than more substantial IT service organizations and can afford to bill apparently lower rates, freelancers are often too overworked to react quickly to urgent situations. If a freelance engineer is occupied with another customer, sick, on travelling, or in training, the absence of backup personnel may force your business to wait for assistance in case of an emergency. The more your small business expands, network downtime or problems with line-of-business applications become more costly. The money you believed you were conserving on a freelancer can disappear fast due to lost output. In addition, when independent engineers encounter unfamiliar problems, the unavailability of a big engineering team to rely on for help requires them to learn on the job while your company winds up with the costs for their ongoing training.

  • Have Access to Expertise in Complex Information Technology Issues
    The majority of smaller service firms or freelance consultants focused on small company network support are capable of delivering connect-the-dots fixes but don't have the background to work efficiently with complicated network configurations that have a variety of platforms, numerous sites, VoIP implementations, mobile clients, integrated accounting and operational software, data-driven web sites, and specialized line-of-business software. Progent's experience with worldwide companies and Progent's extensive group of specialists can benefit your company because big-company environments are inherently complicated, support issues require thorough understanding of in many technical disciplines, and reaching an acceptable degree of stability, reliability, and security requires industry-tested leading practices.

  • Create a Firm Basis for Growth
    Small companies often begin with a network cobbled together on a shoestring budget. Lacking a strong basis, a sequence of improvised fixes often get tossed onto of a tenuous structure. As a business grows, stability and expandability problems can hinder the productivity of the business. Such environments require thorough evaluation, smart business planning, and in-depth expertise to migrate to an IT environment that can act as the reliable basis to meet current business requirements and support downstream growth.

  • Work with Solution Providers, Not Resellers
    Small businesses need direction and education to work through an ever more complicated array of IT alternatives offered for enabling growth and enhancing productivity. They do not need a network consultant or support firm that attempts to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells consulting and services exclusively. This permits Progent to align consulting support with the genuine interests of customers. Combining IT consulting and product reselling can lead to a situation where the recommended solution is built around a preselected vendor instead of being based on the true requirements of a customer.

Get in Touch with Progent
In case your Escondido, California business wants to get in touch with Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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    Progent's Microsoft-certified failover clustering experts can help businesses to assess the benefits of utilizing Windows Server 2012 failover clustering technology to create an advanced fault-tolerant/disaster recovery strategy, help you to design and deploy a Windows Server 2012 environment, provide online and on-premises consulting expertise and technical support for clusters that include physical servers or virtual machines, and help you to automate the management of failover clusters.

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    Progentís Microsoft-expert consultants can help your organization to update your desktops from 32 to 64 bits. Progent can help you to calculate the costs and advantages of moving to 64-bit desktop computing, design an efficient upgrade process that minimizes business disruptions, and deliver economical, expert remote help to aid your company to install 64-bit PC desktop software and application software on your current hardware.

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    Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small company's production servers in an environment that delivers the highest degree of dependability and expandability and is also easy to move to any data center. ProSight Virtual Hosting and management options are based on proven virtualization architectures that allow small and midsize businesses with multi- platform IT systems to economize dramatically on the costs of capital investments, infrastructure maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unmatched level of vendor independence.

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    Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, in the trenches of IT service, performing a wide range of IT tasks for a large mix of customers. Each Progent support professional shares a proven set of individual best practices which are combined into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class technical skills, but also a consultant with proven approaches for applying computer knowledge to solve actual IT problems quickly.

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    Exchange 2013 incorporates significant improvements to the functionality of its predecessor Exchange 2010 and introduces powerful new features as well as a revamped structure. These improvements affect key facets of IT such as manageability, high availability (HA), security, operational costs, teamwork, extensibility, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can help you evaluate the potential business benefits of upgrading to Exchange Server 2013, design a cost-effective validation and deployment plan, and train your IT staff to maintain your Microsoft Exchange 2013 environment. Progent can also provide affordable online support and management for Microsoft Exchange Server 2013.

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    E-Mail Guard is a complete service for defending against spam and virus attacks. E-Mail Guard handles the security and management of corporate email by providing continually improved spam and virus filtering, policy management, content testing, and protection against email-borne DHA and Distributed Denial of Service attacks. E-Mail Guard also features monitoring, administration and analysis tools as well as outgoing email testing to let you troubleshoot your e-mail system and specify and regulate company security policy.

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    Progent's ProSight Virtual Hosting service combines proven virtualization architecture, a state-of-the-art data center facility, and the support services of Progent's Microsoft-certified engineering team to provide small companies with a comprehensive IT outsourcing alternative that enhances network availability and security, eliminates management hassle, and saves money. With Private Cloud Hosting, a smaller business can have each of its operating system platforms and key business application servers supported within a safe and reliable facility on a high-performance, high-availability virtual server configured and supported by Progent's computer support professionals.

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    Progent's Symantec consultants can assist you to support legacy Symantec firewall and VPN products including the Symantec Raptor and VelociRaptor line or help you upgrade to more recent firewall solutions. Progent can also help you design and implement a comprehensive security strategy that can incorporate firewall and VPN appliances and utilities, managed security and virus protection services, server and application monitoring software, and documented policies and enforcement procedures. Progent has the expertise to be your single resource for on-going network help, maintenance, education, and security consulting.

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    Progent offers several essential kinds of Call Center services : Microsoft Helpdesk Outsourcing Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft experts gives your customers convenient access to a dependable support resource with extensive experience providing phone support and online troubleshooting for IT systems powered by Microsoft products. Progent's concentration is on giving the support Help Desk a positive reputation as a key contributor to company productivity. Progent's target is to fix rather than merely report problems.

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    Progent has 20 years of experience helping small and mid-size businesses to plan, install, tune, administer, and troubleshoot IT networks that support teleworkers.

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    Microsoft Windows 8.1 is engineered to power computers from smartphones and slates to power-user desktops. An abundance of innovative capabilities, such as its touchscreen interface and iconic live tiles user interface, provide a broad selection of advantages for organizations who understand how to exploit them. Progent's Windows consultants can assist get your business up the learning curve with Microsoft Windows 8.1 and show you how to derive significant business value from the operating system's various new and enhanced technologies.

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    Progent's Microsoft-certified consultants have over a decade of experience designing, deploying, optimizing and troubleshooting System Center Operations Manager environments and offer organizations of any size expert online or onsite consulting support for Microsoft SCOM 2012. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability needed to monitor your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also help you to install and set up Microsoft SCOM 2012 management packs according to best practices for monitoring network infrastructure as well as both Microsoft and third-party apps and services. In addition, Progent can provide fast remote or on-premises troubleshooting to help you to fix serious problems detected by SCOM 2012.

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    Progent can help small and mid-size companies to set up their offsite workforce with reliable access to cloud applications and services.

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