Professional Remote Troubleshooting for Escondido, California Small Business Computers from World-class Engineers
Small companies have typically been overlooked by major IT service firms. Many small companies permit themselves to become excessively reliant on individual engineers or small support firms who lack the bandwidth or extensive skill sets to react promptly or effectively to technical emergencies. Still other small businesses resort to giant support firms that employ technicians taught to provide standardized fixes for ordinary problems but who do not have the experience and technical scope to deal with the diversity of environments and lack of standardization typical of small company IT networks.
Progent's time-tested methodology for providing affordable and successful network support to small companies has made Progent one of the most respected Microsoft-certified network consulting firms in the country. Progent has delivered remote support to companies in every state in the United States (refer to Progent's customer testimonials).
For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the skills of your in-house network service staff. This can cut costs and minimize technical risks for major projects like software development, disaster recovery preparedness, security evaluations, office consolidations, or software migrations.
Progent can also provide access to certified consultants to help your business to design and implement your cloud strategy.
Key Technical Areas Supported by Progent for Businesses in Escondido, California
Progent provides the support of qualified experts for all aspects of network technology deployed in small companies and local governments. Products and technologies supported by Progent include:
Service Delivery Alternatives Available for Escondido, California Businesses
Progent offers a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management. Progent's paradigm for providing IT support services is based on the Call Center operational structure common to larger IT support groups. Progent's Contact Center Support Model ensures fast support, comprehensive service documentation, consistent follow-up, and strict expense monitoring for a range of network support delivery options that include online troubleshooting, in-person support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can help clients to troubleshoot and fix hardware and software problems without the expense or time loss of in-person service visits. The background of Progent's IT consultants makes it possible to handle the majority of IT issues rapidly. For the toughest issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for first-time clients to accommodate urgent situations and Progent charges by the minute with no sign-up fees or time minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Find out additional information about Progent's remote computer troubleshooting expertise.
- On-site Support
Progent offers onsite technical assistance for registered clients in larger cities in the U.S. Progent's on-site service technicians can operate in conjunction with Progent's online support engineers to deliver small companies the best of both worlds: on-premises service technicians when you require them plus the remote help of Progent's worldwide team of network engineers, security specialists, and business software developers. The wait time for in-person service calls is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Find out more concerning how to register for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems. For details, refer to Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network security consulting, high availability it system design, server virtualization solutions, plus configuration, programming and training for small business software including accounting, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site relocations and massive software migrations, extended projects such as business information software programming and support, relational database software programming and DBA support, and web development, continuing support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system management, or urgent response such as disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for vital business applications such as Exchange and SQL Server to provide small businesses with higher degrees of availability, security, and recoverability than is feasible using the type of internal data center that is realistically affordable for the majority of small and midsize companies. Because Progent uses the same facilities that host the equipment of many of the planet's biggest IT companies, Progent can save you the investment in building and maintaining the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions remain current, security and efficiency is continually tracked, and systems are consistently archived and available for full and rapid recovery. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's servers in an environment that not only provides the highest level of dependability and scalability but that is in addition simple for customers to migrate to another support provider or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server techniques that allow companies with multi-vendor networks to benefit significantly on the expense of hardware, infrastructure maintenance, and network management while achieving enterprise-class dependability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed service, can support the multi- platform and non- standardized networks common with small companies, and keeps ownership of the software licenses in the client's hands so that moving to a different virtual host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent can provide expert remote support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine on-premises resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to deliver centralized management and world-class security for your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so all potential problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Escondido, California Small Businesses
Progent's staff size, breadth of technical skill, and experience with enterprise IT consulting enable small and midsize companies to sidestep the problems related to over dependence on thinly staffed service organizations or individual consultants.
Working with Progent enables your small business to:
- Prevent Excessive Dependence on Individual Consultants
For IT support, small businesses sometimes depend heavily on freelance consultants. Although individual service engineers carry lower overhead than larger support firms and can typically bill apparently smaller rates, they are occasionally unable to react quickly to critical problems. If a freelance consultant is busy with different customer, ill, on travelling, or in class, the absence of replacement personnel may require your business to go without help during an emergency. As your small business expands, system downtime or difficulties with critical applications get more costly. The money you believed you were saving on an independent consultant can be eaten up fast because of lost productivity. In addition, when freelance engineers encounter new problems, the lack of a large engineering group to count on for help requires them to train with the meter running while your business winds up footing the bill for their continuing education.
- Gain Access to Expertise in Complex Network Issues
Many small service firms or freelance consultants focused on small business IT support are capable of delivering routine solutions but lack the seasoning to work cost-effectively with complicated network configurations that have a variety of platforms, numerous locations, Voice over IP implementations, remote workforces, integrated accounting and operational applications, eCommerce, and specialized business applications. Progent's background with worldwide enterprises and Progent's extensive team of specialists can benefit your business because big-company networks are inherently complex, integration issues demand thorough understanding of in numerous technical areas, and reaching a high degree of robustness, availability, and protection requires industry-proven processes.
- Create a Solid Basis for Seamless Growth
Small companies often begin with a network implemented on a shoestring budget. Lacking a carefully designed basis, a sequence of band-aid repairs commonly get piled on top of a marginal foundation. As a company evolves, reliability and scalability problems can undermine the productivity of the organization. These networks need thorough assessment, smart strategic planning, and broad-based expertise to migrate to a network environment that will act as the solid foundation to meet critical business requirements and ease downstream growth.
- Team with Solution Finders, Not Product Resellers
Smaller companies need guidance and insight to navigate through an increasingly complex maze of IT options offered for enabling growth and improving efficiency. Businesses do not need an IT consultant or support organization that attempts to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent offers consulting and services only. This allows Progent to match consulting services with the real needs of clients. Combining network support and product selling can result in a situation where the proposed solution is based on a preselected technology instead of being based on the actual requirements of a customer.
Get in Touch with Progent
If your Escondido, California company needs to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Immediate Remote Network Help
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).