Escondido, CA Remote Help from Certified Computer Network Troubleshooting Consultants
Progent's network troubleshooting services can provide your Escondido, CA company affordable and dependable support from enterprise-class computer experts. By delivering network support help when you require it, offering advanced expertise for vital applications, delivering unique support such as 24x7 network monitoring, and invoicing only for services you use, Progent gives your Escondido, California business an affordable alternative for maximizing the profitability of small-scale business networks. Whether you maintain a local datacenter, connect to cloud resources, or have a hybrid cloud/on-premises solution, Progent is the intelligent way for organizations and local governments to create and maintain a robust and secure IT system and to benefit from fast availability of the seasoned support typically available only to businesses who can afford a large internal IT group.
For larger businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your internal IT service group. Co-sourcing can cut costs and help meet schedules for major IT initiatives like software development, disaster recovery planning, security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer access to accredited consultants to assist your business to plan and implement a sensible cloud computing strategy.
Primary Technologies Serviced by Progent for Escondido, California Business Networks
As a Microsoft-certified Partner computer support company that maintains a world-class group of Cisco CCIE network experts and Apple certified consultants, Progent offers urgent assistance and affordable remote consulting to Escondido, CA businesses for a wide array of information technologies such as:
Service Delivery Alternatives Available for Escondido, California Businesses
Progent offers a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for providing IT support is based on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Helpdesk Service Model promotes fast support, comprehensive service records, consistent follow-through, and strict cost monitoring for an array of IT service delivery alternatives that include online troubleshooting, onsite help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can help customers to troubleshoot and fix network problems without the cost or time loss of in-person support calls. The background of Progent's IT engineers makes it possible to handle the majority of network problems rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time clients to accommodate urgent network problems and Progent bills by the minute with no startup fees or minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more details concerning Progent's online network support services.
- Onsite Support
Progent offers onsite computer support for signed-up clients in larger cities in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote service experts to deliver small and midsize companies the best of both worlds: onsite service technicians when you need them plus the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business software programmers. The response time for in-person support visits is usually under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about how to sign up for Progent's onsite computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all aspects of online desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging issues. for more information, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize companies budget-friendly availability of world-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network protection consulting, fault tolerant it system consulting, virtual server strategies, plus configuration, customization and support for business programs including financials, operations, management reporting, CRM, and productivity software. Progent can provide assistance with short-term projects including site relocations and major system upgrades, extended projects such as business analytics software development and support, database application development and DBA services, and web development, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and system administration, or emergency response such as data restoration and virus removal.
- Application Hosting
Progent can host mission-critical business applications such as Exchange Server and MS SQL in order to provide small and midsize businesses with greater degrees of availability, security, and performance than is possible with the class of on-site data center that is realistically affordable for the majority of small and midsize organizations. Because Progent uses the same data centers that support the gear of many of the planet's largest information technology companies, Progent can save you the cost of creating and maintaining the infrastructure needed for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions stay updated, security and performance is constantly tracked, and systems are consistently backed up and available for complete and rapid restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is also easy for customers to migrate to another support firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting service is based on tested virtualization technologies that permit small businesses with multi-vendor networks to save dramatically on the expense of hardware, system support, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed solution, can support the multi- OS and non- standardized networks common with small businesses, and keeps control of the software in the client's possession so that migrating to a new virtual system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers expert online consulting support to help organizations of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, applications and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so all looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Escondido, California Small Businesses
Progent's staff size, scope of information technology skill, and familiarity with corporate IT consulting allow small businesses to avoid the problems associated with over dependence on small support organizations or freelance engineers.
Teaming with Progent enables your small business to:
- Prevent Over Reliance on Freelance Support Consultants
For network services, smaller companies sometimes rely excessively on freelance consultants. Though freelance service providers carry lower expenses than more substantial IT service organizations and can afford to bill apparently smaller rates, they are occasionally spread too thin to react quickly to urgent problems. If a freelance consultant is busy with another customer, ill, on travelling, or in class, the lack of backup staff may force your business to go without assistance during an emergency. As your company expands, system downtime or difficulties with line-of-business programs become more costly. The money you believed you were saving on a freelancer can evaporate fast because of lost productivity. Also, when freelance engineers encounter unfamiliar problems, the lack of a large consulting team to depend on for advice requires them to train in place while your business ends up with the bill for their continuing training.
- Have Access to Certified Professionals in Advanced Network Solutions
Many small support organizations or freelance engineers who concentrate on small company network support may excel at providing connect-the-dots solutions but don't have the background to work efficiently with complex IT environments with a variety of platforms, numerous offices, Voice over IP systems, mobile clients, integrated accounting and analytical software, data-driven web sites, and specialized line-of-business software. Progent's background with global companies and Progent's large team of specialists can be valuable to your business because enterprise networks are inherently complex, integration problems require thorough understanding of in numerous technical disciplines, and reaching a high level of robustness, availability, and security calls for enterprise-tested best practices.
- Build a Solid Basis for Seamless Growth
Small businesses often start with a network cobbled together on a shoestring budget. Lacking a proper basis, a series of band-aid repairs commonly get tossed on top of a marginal structure. As a business grows, reliability and scalability issues can obstruct the productivity of the organization. Such networks need proper evaluation, smart business planning, and broad-based experience to upgrade to an IT infrastructure that can act as the reliable basis to meet current business needs and ease downstream expansion.
- Work with Solution Consultants, Not Product Resellers
Smaller companies need guidance and education to navigate through an increasingly complicated array of IT alternatives offered for accelerating business growth and enhancing efficiency. They do not need a network engineer or support organization that tries to sell them products. Progent eliminates conflicted motives by not selling any products. Progent provides services exclusively. This permits Progent to match consulting support with the real interests of customers. Mixing network consulting and product reselling can result in a conflict where the recommended solution is built around a predetermined technology rather than being based on the actual requirements of a small business.
If your Escondido, California company needs to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Remote Network Support
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).