Consulting Support for BlackBerry Environments
BlackBerry SupportBlackBerry mobile PDAs were at one time among the most successful products for achieving location-independent access to messaging, calendars, web-based programs, and other vital business information. Progent offers Eugene, Oregon companies the expertise of BlackBerry-premier experts who can assist companies to maintain their BlackBerry deployments or transition smoothly to a current mobile solution.

As the complexity of small business IT technology has expanded, and as the demand for world-class security, dependability, and recoverability has become the norm for businesses of any size, successful deployment and maintenance of BlackBerry solutions has become increasingly difficult. To address issues such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email servers and shared databases, small businesses frequently turn to external support firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-premier engineers who can help small organizations to plan, administer, and troubleshoot BlackBerry solutions economically and effectively, eliminating the necessity for an in-house BlackBerry solutions expert and reducing the cost and hassle of supporting wireless work groups. Progent's BlackBerry technology specialists have extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This range of knowledge, combined with Progent's proven online support model, provides small companies a budget-friendly alternative for integrating BlackBerry products productively into their information system.

Progent's experts can help your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your database and email infrastructure work efficiently with BlackBerry BES Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft technology, configure easy-to-use administration tools to enable you to track and control BlackBerry devices throughout your business, recommend security policies that make sense for your business, customize mobile software, and ensure that your network architecture is properly designed to handle your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be recovered rapidly and thoroughly.

Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.

Onsite IT Consulting
Progent locations in Oregon State

City Address Phone Link
Eugene 296 E 5th Ave, 5th Floor
Eugene, OR 97401
United States
(541) 359-3233 Eugene Network Support Services
Portland 811 SW 6th Ave
Portland, OR 97204
United States
(503) 334-0354 Portland Network Support Services
Salem 216 Commercial St. NE
Salem, OR 97301
United States
(503) 967-4777 Salem Network Support Services


Consulting Support for BlackBerry BES Server
RIM's advanced solution for managing large groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated tool allows Exchange, Domino, or Novell GroupWise clients to send and receive emails that stay encrypted in transit to ensure optimum data protection. BES Server also streamlines a broad selection of vital administrative tasks ranging from BlackBerry deployment and upgrades to mobile security and fault tolerance.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-premier engineers can show you how to use RIM BlackBerry Enterprise Server to perform routine tasks such as:

  • Deploy and manage applications
  • Schedule device, application, and policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Control client configurations with BlackBerry's extensive selection of policies

Progent's BlackBerry-premier consultants can also assist your company to utilize BlackBerry BES Server to perform key procedures not supported by the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Install and manage BlackBerry's high-availability architecture using virtual servers
  • Install BlackBerry devices wirelessly
  • Set custom management roles
  • Monitor and report on the health of your BlackBerry system

Expert RIM BlackBerry Technical Support Services Available Remotely from Progent
Progent's certified BlackBerry engineers are available by phone to provide expert technical help to businesses in the Eugene region or anywhere in Oregon. Progent's seasoned remote consulting team has helped IT organizations resolve network problems and cut support expenses in every state in the country and established a large base of loyal clients. (See Progent's client testimonials.)

Progent can provide online help for a wide selection of issues related to BlackBerry products including wireless synchronization, configuration with Exchange, managing BlackBerry BES Server, and strengthening wireless security. Important RIM BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can assist you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical procedures including resolving enterprise activation issues, adding and deleting BlackBerry device clients, setting activation passwords, configuring wireless software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also show you how to use administration software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and help your company to define and install appropriate security options.

Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Exchange infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment powered by Exchange. Progent's BlackBerry-certified engineer has expertise in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and delete BlackBerry device users on Exchange Server and Windows Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and manage storage groups, apply permissions, set up the MDS and Instant Messaging, install access control lists, manage Microsoft Exchange data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a number of settings such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, troubleshoot, and produce documentation for a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology needs analysis, solution architecture, deployment planning and execution, performance tuning, configuration of a fault-tolerant environment, data backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical goals and to create a wireless system that meets your IT budget and aligns with your business strategy. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to accommodate a BlackBerry BES Server, assist your organization to decide which administration approach and equipment match your needs, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software versions, server hardware and mass storage, network design, and application set up.

To maximize system protection, Progent's BlackBerry-certified expert can assist you to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-certified security engineers to perform network-wide security assessment and compliance testing and recommend enhancements to accommodate your BlackBerry environment.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Expert
If you wish to ask Progent about technical assistance for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.



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    Progent's Microsoft-certified consultants offer online or onsite support to assist businesses of any size to design, deploy, manage, and troubleshoot a backup-and-restore system built around System Center 2012 Data Protection Manager. Progent's consultants can help you to migrate from earlier releases of Data Protection Manager or from another backup platform, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud-based, or hybrid datacenters. Progent offers as-needed help for fixing especially stubborn issues, or full project management support. Progent's consultants can also assist you to incorporate Data Protection Manager into an enterprise-class disaster recovery plan.

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    System Center Configuration Manager automates application and device provisioning across multiple sites, streamlines security and compliance settings management, keeps track of network assets, protects against corporate data leakage, performs health monitoring, allows safe self service, and delivers a common point of control for administering mixed-operating system networks running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consulting team and Microsoft Azure cloud experts can assist businesses of any size with any aspect of designing, implementing, using and repairing a SCCM solution for on-premises, cloud-based, or hybrid environments.

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    Configuration Manager 2016 automates application and device deployment across multiple sites, simplifies security and compliance settings management, inventories network assets, guards against corporate data leakage, provides network health reporting, allows secure end-user self service, and offers a single control mechanism for administering mixed-OS ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration experts can help you with any facet of designing, installing, using and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid networks.

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