Consulting Support Services for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry wireless smartphones were at one time one of the most successful solutions for achieving mobile access to messaging, calendars, web applications, and other vital business data. Progent can provide Eugene, Oregon companies support from BlackBerry-premier professionals who can assist organizations to manage existing BlackBerry deployments or migrate smoothly to a current mobile platform.

As the complexity of small company IT technology has expanded, and as the demand for enterprise-class security, dependability, and recoverability has grown to be the standard for organizations regardless of size, successful deployment and support of RIM BlackBerry solutions has become increasingly difficult. To address areas like data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of email systems and corporate databases, small businesses frequently turn to external consulting firms who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can assist small businesses to design, manage, and troubleshoot BlackBerry solutions economically and efficiently, eliminating the need for an in-house BlackBerry solutions specialist and reducing the cost and hassle of maintaining mobile workers. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security professionals. This breadth of knowledge, coupled with Progent's proven remote support model, gives small businesses an economical alternative for incorporating BlackBerry products seamlessly into their IT network.

Progent's engineers can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your database and messaging systems function optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, set up streamlined administration utilities to help you track and control BlackBerry smartphones throughout your company, define security policies that are right for your company, customize wireless applications, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be restored quickly and safely.

Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.

Onsite IT Consulting
Progent locations in Oregon State

City Address Phone Link
Eugene 296 E 5th Ave, 5th Floor
Eugene, OR 97401
United States
(541) 359-3233 Eugene Network Support Services
Portland 811 SW 6th Ave
Portland, OR 97204
United States
(503) 334-0354 Portland Network Support Services
Salem 216 Commercial St. NE
Salem, OR 97301
United States
(503) 967-4777 Salem Network Support Services


Technical Expertise for BlackBerry Enterprise Server (BES)
RIM's high-end solution for administering big collections of BlackBerry smartphones is the BlackBerry Enterprise Server (BES). This sophisticated tool allows Exchange, Domino, or Groupwise users to transmit and receive messages that stay encrypted in transit to provide maximum security. BES Server also streamlines a wide variety of critical administrative jobs that span from BlackBerry deployment and upgrades to wireless security and high availability.

RIM BlackBerry BES Server Troubleshooting Support

Progent's BlackBerry-certified engineers can assist you to utilize RIM BlackBerry BES Server to perform basic tasks such as:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Manage client settings with BES Server's vast library of IT policies

Progent's BlackBerry-certified engineers can also help your company to use BlackBerry BES Server to perform key procedures not available with the less advanced BlackBerry BES Server Express. These tasks include:

  • Install and support BlackBerry's fault-tolerant architecture based on VMware
  • Install BlackBerry devices remotely
  • Establish custom management roles
  • Monitor and analyze the integrity of your solution

How Progent Can Assist You to Maintain and Support Your BlackBerry Environment
Progent can provide an experienced BlackBerry support who has earned accreditations from RIM in all major facets of BlackBerry integration. Progent's BlackBerry consulting services span areas from resolving synchronization issues to designing mobile workforce solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can assist you to perform common technical operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters, changing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned service professionals can also help your company to troubleshoot a wide range of issues concerning synchronization, device detection, messaging reconciliation, web browsing, mobile connections, IM, desktop software configuration, and Desktop Redirector.

As a leader in delivering countrywide online consulting services for small office networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your wireless technical support expenses low and, by resolving problems quickly, improves the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can help you to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks such as resolving enterprise activation problems, registering and removing BlackBerry device clients, activating passwords, implementing wireless program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also assist you to operate management software like the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and help your company to select and install appropriate security configurations.

Progent's certified Microsoft Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Microsoft Exchange.

Call or Email Progent to Get Help from a RIM BlackBerry-Qualified Consultant
If you wish to ask Progent about engineering expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.



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