Ransomware : Your Worst Information Technology Catastrophe
Crypto-Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a too-frequent cyber pandemic that represents an enterprise-level danger for businesses poorly prepared for an assault. Versions of crypto-ransomware like the CryptoLocker, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for years and still cause damage. Newer strains of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, plus daily as yet unnamed newcomers, not only encrypt on-line data but also infiltrate all accessible system protection. Data synchronized to off-site disaster recovery sites can also be ransomed. In a vulnerable system, it can make automated restore operations impossible and basically sets the network back to square one.

Restoring applications and data following a ransomware event becomes a race against the clock as the victim fights to stop the spread and remove the crypto-ransomware and to resume business-critical activity. Due to the fact that ransomware needs time to replicate, attacks are frequently launched on weekends, when penetrations are likely to take longer to notice. This multiplies the difficulty of promptly marshalling and organizing a qualified mitigation team.

Progent has an assortment of support services for securing Eugene organizations from ransomware events. These include team training to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's behavior-based threat protection to identify and extinguish zero-day modern malware assaults. Progent also can provide the assistance of veteran ransomware recovery professionals with the talent and commitment to rebuild a breached network as rapidly as possible.

Progent's Ransomware Recovery Help
After a ransomware penetration, paying the ransom demands in cryptocurrency does not ensure that distant criminals will respond with the needed keys to decrypt any or all of your information. Kaspersky Labs determined that 17% of crypto-ransomware victims never restored their files even after having paid the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is well higher than the usual crypto-ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The fallback is to re-install the vital components of your IT environment. Without the availability of essential data backups, this calls for a broad complement of skills, well-coordinated team management, and the capability to work 24x7 until the task is complete.

For decades, Progent has offered certified expert IT services for businesses across the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes consultants who have earned top certifications in leading technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security consultants have garnered internationally-renowned certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has expertise with financial systems and ERP application software. This breadth of expertise gives Progent the capability to efficiently determine critical systems and consolidate the remaining parts of your IT system after a crypto-ransomware penetration and rebuild them into a functioning system.

Progent's recovery team of experts has best of breed project management tools to orchestrate the sophisticated recovery process. Progent understands the importance of working rapidly and in concert with a client's management and Information Technology staff to assign priority to tasks and to get critical systems back on line as soon as possible.

Customer Case Study: A Successful Crypto-Ransomware Intrusion Response
A customer escalated to Progent after their company was attacked by Ryuk ransomware virus. Ryuk is generally considered to have been created by Northern Korean state criminal gangs, possibly using approaches leaked from America's NSA organization. Ryuk seeks specific companies with limited ability to sustain disruption and is one of the most lucrative versions of ransomware. Headline victims include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturer located in Chicago and has about 500 staff members. The Ryuk event had paralyzed all company operations and manufacturing processes. Most of the client's backups had been directly accessible at the time of the attack and were encrypted. The client was evaluating paying the ransom demand (more than $200,000) and wishfully thinking for the best, but ultimately utilized Progent.


"I can't speak enough in regards to the expertise Progent gave us during the most critical time of (our) company's survival. We may have had to pay the hackers behind this attack except for the confidence the Progent experts gave us. The fact that you could get our e-mail and production applications back online in less than one week was incredible. Every single expert I interacted with or texted at Progent was amazingly focused on getting us back online and was working breakneck pace to bail us out."

Progent worked hand in hand the client to rapidly determine and assign priority to the key elements that needed to be restored in order to continue departmental functions:

  • Windows Active Directory
  • Microsoft Exchange Server
  • Accounting/MRP
To start, Progent adhered to Anti-virus event mitigation best practices by halting lateral movement and removing active viruses. Progent then began the process of recovering Windows Active Directory, the foundation of enterprise environments built upon Microsoft Windows technology. Microsoft Exchange Server messaging will not function without Active Directory, and the businesses' MRP software used Microsoft SQL Server, which depends on Active Directory services for security authorization to the database.

In less than 48 hours, Progent was able to recover Active Directory services to its pre-virus state. Progent then accomplished rebuilding and hard drive recovery of needed applications. All Exchange data and attributes were intact, which facilitated the rebuild of Exchange. Progent was able to assemble local OST files (Microsoft Outlook Offline Folder Files) on staff workstations in order to recover mail information. A recent off-line backup of the client's accounting software made it possible to recover these required programs back online for users. Although a large amount of work remained to recover fully from the Ryuk event, critical systems were restored quickly:


"For the most part, the production line operation survived unscathed and we made all customer sales."

Throughout the following couple of weeks important milestones in the recovery process were made in tight collaboration between Progent engineers and the client:

  • In-house web applications were returned to operation without losing any information.
  • The MailStore Exchange Server exceeding 4 million historical emails was brought on-line and accessible to users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory functions were completely recovered.
  • A new Palo Alto 850 firewall was brought online.
  • Most of the desktops and laptops were back into operation.

"A lot of what occurred that first week is nearly entirely a haze for me, but my team will not forget the urgency each and every one of your team put in to give us our company back. I have utilized Progent for the past 10 years, maybe more, and every time Progent has come through and delivered as promised. This situation was a Herculean accomplishment."

Conclusion
A possible business extinction catastrophe was evaded due to top-tier experts, a broad spectrum of knowledge, and tight collaboration. Although in retrospect the ransomware penetration described here should have been identified and blocked with current cyber security systems and ISO/IEC 27001 best practices, user and IT administrator education, and properly executed incident response procedures for data protection and keeping systems up to date with security patches, the reality remains that state-sponsored cybercriminals from Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a ransomware virus, feel confident that Progent's roster of experts has substantial experience in ransomware virus blocking, remediation, and data restoration.


"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were involved), I'm grateful for allowing me to get rested after we made it past the initial push. All of you did an fabulous job, and if any of your team is in the Chicago area, a great meal is the least I can do!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Expertise in Eugene
For ransomware system recovery consulting in the Eugene metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Computer Call Center Outsourcing Services for PC desktop support are designed specifically for small businesses who require fast access to a Help Desk Service Center with expert telephone support and full escalation options but who must work within a modest information technology budget. Key features of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Support, Secure Remote Access Support, System Evaluation, Expert Escalation, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Call Center Applications Selection and Integration.

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    Microsoft Lync Server 2013, renamed Skype for Business, allows organizations of any size to build a manageable and protected communications ecosystem that supports a BYOD computing style with instant messaging (IM), real-time presence, web meetings with app sharing, as well as IP and PSTN calling across a broad assortment of desktop and handheld clients. Progent's certified Lync Server 2013 consultants and system integrators can help your company to assess the advantages of Lync Server 2013, create an on-premises, cloud-based (via Microsoft Lync Online) or hybrid topology appropriate for your current and long-term plans, deploy Lync 2013 in a way that expedites your return on investment, and deliver custom online and onsite training to your management staff and end users. Progent offers expertise in critical components of a Lync 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can assist you to integrate Lync Server 2013 with popular Microsoft 365 apps such as Outlook and PowerPoint.

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    Progent's Microsoft-certified consultants offer cost-effective remote consulting and technical support services for Windows Server Essentials. Progent offers comprehensive project management so you can plan and carry out an efficient move from Windows Server Essentials to Microsoft 365 and other Microsoft Online platforms and services.

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    For small organizations considering Progent's network support outsourcing, consulting, or technical support offerings, call 800-993-9400 or send email to information@progent.com.

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