Ransomware : Your Crippling IT Catastrophe
Ransomware  Remediation ExpertsRansomware has become a too-frequent cyberplague that poses an enterprise-level threat for businesses poorly prepared for an assault. Different iterations of ransomware like the CrySIS, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been around for years and continue to cause harm. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit and Nephilim, plus frequent unnamed newcomers, not only encrypt online information but also infect any configured system backup. Data replicated to cloud environments can also be rendered useless. In a poorly designed environment, it can make any recovery impossible and basically knocks the network back to square one.

Getting back online services and data following a crypto-ransomware attack becomes a race against the clock as the victim fights to stop lateral movement and clear the ransomware and to restore enterprise-critical operations. Since crypto-ransomware requires time to replicate, assaults are often launched on weekends, when attacks tend to take more time to identify. This compounds the difficulty of rapidly mobilizing and coordinating an experienced response team.

Progent provides a range of support services for securing Eugene businesses from ransomware attacks. Among these are staff education to become familiar with and avoid phishing scams, ProSight Active Security Monitoring for remote monitoring and management, in addition to deployment of modern security appliances with machine learning technology to automatically discover and suppress new threats. Progent in addition can provide the assistance of veteran ransomware recovery professionals with the skills and commitment to rebuild a compromised system as urgently as possible.

Progent's Ransomware Restoration Support Services
Subsequent to a ransomware penetration, even paying the ransom in cryptocurrency does not provide any assurance that criminal gangs will return the codes to decipher any or all of your information. Kaspersky estimated that 17% of ransomware victims never recovered their data even after having sent off the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms often range from fifteen to forty BTC ($120,000 and $400,000). This is greatly higher than the typical crypto-ransomware demands, which ZDNET determined to be in the range of $13,000 for small organizations. The fallback is to setup from scratch the mission-critical components of your Information Technology environment. Absent access to complete data backups, this requires a wide complement of IT skills, professional project management, and the ability to work continuously until the recovery project is done.

For two decades, Progent has provided certified expert Information Technology services for businesses across the U.S. and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have attained high-level industry certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security consultants have earned internationally-renowned industry certifications including CISA, CISSP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has expertise with accounting and ERP applications. This breadth of expertise provides Progent the capability to quickly determine important systems and organize the remaining components of your Information Technology environment after a ransomware attack and assemble them into an operational network.

Progent's ransomware team of experts uses top notch project management tools to orchestrate the sophisticated restoration process. Progent appreciates the importance of working swiftly and in unison with a customerís management and IT team members to prioritize tasks and to get essential applications back on-line as fast as possible.

Client Case Study: A Successful Ransomware Incident Response
A small business escalated to Progent after their network was taken over by Ryuk ransomware virus. Ryuk is believed to have been created by Northern Korean state criminal gangs, suspected of using technology leaked from the United States NSA organization. Ryuk seeks specific businesses with little or no room for disruption and is among the most profitable incarnations of crypto-ransomware. Well Known victims include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's client is a small manufacturing company located in Chicago with around 500 workers. The Ryuk attack had shut down all business operations and manufacturing processes. Most of the client's data protection had been directly accessible at the beginning of the attack and were destroyed. The client considered paying the ransom demand (more than $200K) and hoping for good luck, but in the end made the decision to use Progent.

"I cannot thank you enough about the support Progent gave us throughout the most critical time of (our) companyís life. We most likely would have paid the Hackers if not for the confidence the Progent group gave us. That you could get our messaging and production applications back into operation faster than a week was incredible. Each staff member I talked with or e-mailed at Progent was amazingly focused on getting our company operational and was working at all hours on our behalf."

Progent worked hand in hand the customer to rapidly get our arms around and assign priority to the mission critical applications that needed to be restored to make it possible to resume business operations:

  • Active Directory
  • Electronic Mail
  • MRP System
To begin, Progent adhered to ransomware penetration mitigation best practices by halting lateral movement and performing virus removal steps. Progent then initiated the task of rebuilding Microsoft AD, the core of enterprise networks built on Microsoft technology. Microsoft Exchange messaging will not work without AD, and the client's accounting and MRP software utilized Microsoft SQL, which requires Active Directory for access to the databases.

Within 2 days, Progent was able to rebuild Active Directory services to its pre-attack state. Progent then completed reinstallations and hard drive recovery on mission critical applications. All Exchange schema and configuration information were intact, which facilitated the rebuild of Exchange. Progent was able to assemble intact OST files (Microsoft Outlook Off-Line Data Files) on various desktop computers and laptops in order to recover mail messages. A not too old off-line backup of the businesses manufacturing software made it possible to return these essential programs back on-line. Although significant work remained to recover totally from the Ryuk event, critical services were restored rapidly:

"For the most part, the production line operation ran fairly normal throughout and we made all customer deliverables."

During the next month important milestones in the restoration project were completed through close collaboration between Progent consultants and the client:

  • Internal web applications were restored without losing any information.
  • The MailStore Microsoft Exchange Server exceeding four million archived emails was brought on-line and accessible to users.
  • CRM/Product Ordering/Invoicing/AP/Accounts Receivables (AR)/Inventory Control capabilities were fully functional.
  • A new Palo Alto Networks 850 security appliance was installed and configured.
  • Ninety percent of the user PCs were being used by staff.

"Much of what transpired in the initial days is nearly entirely a fog for me, but my management will not forget the commitment each of the team put in to help get our company back. I have entrusted Progent for the past 10 years, maybe more, and every time I needed help Progent has come through and delivered. This situation was a testament to your capabilities."

A probable business-ending disaster was evaded through the efforts of top-tier experts, a broad range of technical expertise, and close collaboration. Although in hindsight the ransomware virus attack detailed here could have been blocked with advanced security solutions and NIST Cybersecurity Framework best practices, user and IT administrator training, and appropriate security procedures for information backup and proper patching controls, the reality is that state-sponsored cyber criminals from China, North Korea and elsewhere are tireless and are an ongoing threat. If you do fall victim to a ransomware virus, remember that Progent's roster of professionals has substantial experience in ransomware virus blocking, mitigation, and information systems restoration.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were involved), thanks very much for letting me get some sleep after we made it over the initial push. Everyone did an incredible effort, and if anyone that helped is visiting the Chicago area, dinner is on me!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this case study, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    SQL Server 2005 offers indispensable, standardized tools to IT professionals and network users, reducing the complexity of designing, deploying, managing, and using enterprise information and analytical programs in environments ranging from mobile devices to enterprise information systems. The sophistication and integration requirements of Microsoft SQL Server 2005 require an IT consultant with real-world expertise and broad knowledge in designing and building data-driven, end-to-end business technology applications. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of background involving Microsoft technology, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET environment.

  • Top Rated SCOM 2016 Technical Support Services System Center 2016 and Operations Management Suite Remote Support Services
  • Top Rated Specialist Microsoft Word for Mac Urgent Microsoft Office for Mac Troubleshooting
  • Training Professional Live Online Office Publisher Training Professional Live Online PowerPoint

  • Microsoft Consulting Best Practices Small Business Outsourcing
    24x7 Problem Escalation Through Teamwork Information Technology Outsourcing Firms

    Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional experience, at the front lines of network service, performing a wide variety of technical projects for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices that are incorporated into company-wide best practices standards that Progent teaches its support team. This means that you get not just expert IT capability, but also a support engineer with proven approaches for using computer knowledge to solve real-world network problems quickly.

  • Ubiquiti WiFi access point Engineer Ubiquiti XG switch Consultant
  • Urgent Eugene Crypto-Ransomware Recovery Eugene, U.S.A. Eugene Egregor Crypto-Ransomware Rollback Lane County Oregon
  • VPN Computer Engineer Support Outsourcing VPN
  • Voice Over IP Phones Online Technical Support Cisco IP phones Consultant Services
  • Wi-Fi Site Survey Support Services Wireless Site Survey Technology Consulting
  • Windows 2008 R2 Remote Technical Support Windows Server 2008 BranchCache Specialist
  • Windows Essential Business Server Network Consultant MS Windows Essential Business Server Online Support Services
  • Eugene Springfield Eugene Maze Crypto-Ransomware Data-Recovery
  • Windows SBS 2008 Consult Specialists Windows SBS 2008
  • Windows Server 2012 R2 Multitenancy Support Outsourcing Windows Server 2012 R2 Cloud Technology Professional
  • Windows Server 2016 Multi-domain clusters Onsite Technical Support Support and Integration Windows Server 2016 Software Load Balancing
  • Windows Server 2019 Hybrid Integration Remote Technical Support Windows Server 2019 Failover Clusters Technical Support
  • Windows Server Essentials Dashboard Support Services Consulting Services Windows Server Essentials and Exchange

  • Open Now Part-Time CIO IT Consulting
    CIO Support Outsourcing

    Progent can provide small businesses with an IT management expert who can act as a part-time CIO. This part-time Chief Information Officer can provide strategic direction to help you deploy sensible IT products to improve business processes so they match more closely with your corporate objectives. Your company can develop and install a well thought out IT plan without incurring the cost of a full-time senior IT executive.

  • Zero Downtime Data Center Consultant High Availability Data Centers Consultancy
  • iOS patch management Specialists Printer firmware patch management Engineer

  • Cisco ASA Configuration On-site Support
    Consultant Services Cisco ASA and VMware

    Progent's Cisco-premier CCIE network experts can assist you to maintain your current PIX or ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your company to plan, deploy, optimize, administer and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services

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