Ransomware : Your Worst IT Nightmare
Crypto-Ransomware  Remediation ExpertsCrypto-Ransomware has become an escalating cyber pandemic that poses an existential threat for businesses vulnerable to an assault. Versions of crypto-ransomware such as CrySIS, WannaCry, Locky, NotPetya and MongoLock cryptoworms have been out in the wild for years and still inflict harm. Modern strains of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch and Egregor, plus additional as yet unnamed malware, not only do encryption of online critical data but also infect any configured system backup. Information replicated to the cloud can also be ransomed. In a poorly architected environment, this can make automated recovery hopeless and effectively knocks the network back to square one.

Recovering programs and information following a ransomware intrusion becomes a sprint against the clock as the targeted business tries its best to stop lateral movement and cleanup the crypto-ransomware and to restore enterprise-critical operations. Since ransomware needs time to move laterally, assaults are frequently sprung during nights and weekends, when attacks may take longer to recognize. This multiplies the difficulty of rapidly mobilizing and orchestrating a qualified mitigation team.

Progent offers an assortment of help services for securing Eugene businesses from ransomware events. Among these are user education to help identify and avoid phishing scams, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's behavior-based cyberthreat defense to detect and suppress day-zero modern malware attacks. Progent in addition provides the services of expert ransomware recovery engineers with the track record and commitment to re-deploy a breached environment as soon as possible.

Progent's Ransomware Restoration Help
Following a crypto-ransomware attack, paying the ransom in Bitcoin cryptocurrency does not guarantee that merciless criminals will respond with the codes to decipher all your data. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their data even after having sent off the ransom, resulting in increased losses. The gamble is also expensive. Ryuk ransoms frequently range from fifteen to forty BTC ($120,000 and $400,000). This is significantly above the typical ransomware demands, which ZDNET estimated to be approximately $13,000 for small businesses. The alternative is to re-install the essential elements of your IT environment. Without access to full data backups, this calls for a broad complement of skills, top notch team management, and the willingness to work non-stop until the recovery project is over.

For two decades, Progent has offered professional IT services for companies throughout the US and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have been awarded high-level industry certifications in important technologies such as Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security consultants have garnered internationally-renowned industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent also has expertise in financial management and ERP application software. This breadth of experience provides Progent the skills to knowledgably determine important systems and organize the surviving pieces of your network system following a ransomware event and configure them into an operational network.

Progent's recovery group has top notch project management systems to orchestrate the complicated recovery process. Progent understands the urgency of acting rapidly and together with a client's management and Information Technology resources to assign priority to tasks and to put critical applications back online as fast as possible.

Customer Case Study: A Successful Ransomware Attack Restoration
A customer engaged Progent after their company was attacked by the Ryuk ransomware. Ryuk is generally considered to have been developed by Northern Korean state cybercriminals, possibly adopting algorithms exposed from the United States NSA organization. Ryuk goes after specific companies with little room for disruption and is one of the most profitable iterations of ransomware. Headline targets include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturing company based in Chicago and has about 500 staff members. The Ryuk attack had shut down all business operations and manufacturing processes. The majority of the client's information backups had been on-line at the time of the intrusion and were eventually encrypted. The client considered paying the ransom demand (more than $200,000) and praying for good luck, but in the end called Progent.

"I can't speak enough about the help Progent gave us throughout the most critical period of (our) businesses existence. We had little choice but to pay the cyber criminals behind the attack if not for the confidence the Progent team afforded us. That you were able to get our e-mail system and critical servers back faster than one week was amazing. Every single person I talked with or e-mailed at Progent was amazingly focused on getting our company operational and was working 24/7 to bail us out."

Progent worked with the customer to quickly determine and prioritize the mission critical elements that needed to be restored in order to restart company functions:

  • Windows Active Directory
  • E-Mail
  • MRP System
To get going, Progent adhered to ransomware incident response industry best practices by stopping the spread and removing active viruses. Progent then began the work of restoring Microsoft Active Directory, the key technology of enterprise networks built upon Microsoft Windows technology. Exchange messaging will not function without AD, and the businesses' MRP applications leveraged SQL Server, which needs Active Directory for access to the information.

In less than 2 days, Progent was able to rebuild Active Directory to its pre-penetration state. Progent then accomplished rebuilding and hard drive recovery of needed servers. All Microsoft Exchange Server schema and configuration information were usable, which facilitated the restore of Exchange. Progent was also able to collect non-encrypted OST files (Outlook Offline Data Files) on staff workstations and laptops to recover mail data. A recent offline backup of the businesses accounting/MRP software made it possible to restore these essential services back online. Although major work was left to recover completely from the Ryuk event, essential services were restored quickly:

"For the most part, the production line operation showed little impact and we did not miss any customer orders."

Over the following couple of weeks key milestones in the restoration project were achieved in tight collaboration between Progent engineers and the customer:

  • Self-hosted web applications were brought back up without losing any data.
  • The MailStore Server exceeding 4 million archived emails was brought on-line and accessible to users.
  • CRM/Product Ordering/Invoices/Accounts Payable (AP)/AR/Inventory Control functions were 100% operational.
  • A new Palo Alto Networks 850 firewall was deployed.
  • 90% of the desktop computers were fully operational.

"A lot of what went on in the early hours is mostly a fog for me, but my management will not forget the care all of the team put in to give us our business back. I've been working with Progent for the past ten years, maybe more, and each time I needed help Progent has outperformed my expectations and delivered as promised. This situation was a testament to your capabilities."

A likely company-ending disaster was avoided by results-oriented experts, a wide spectrum of subject matter expertise, and tight teamwork. Although in analyzing the event afterwards the crypto-ransomware penetration described here should have been disabled with up-to-date security systems and best practices, staff education, and well designed incident response procedures for data backup and applying software patches, the fact remains that government-sponsored hackers from China, Russia, North Korea and elsewhere are relentless and are an ongoing threat. If you do get hit by a crypto-ransomware penetration, remember that Progent's team of professionals has extensive experience in ransomware virus blocking, removal, and file disaster recovery.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were involved), thank you for making it so I could get some sleep after we made it over the most critical parts. Everyone did an impressive effort, and if any of your team is around the Chicago area, a great meal is my treat!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this case study, click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Services in Eugene
For ransomware recovery consulting services in the Eugene area, phone Progent at 800-462-8800 or see Contact Progent.

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    Cisco has designed a full product line of routers including routers built to provide the security, performance, and reliability required by customers from small businesses to global enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and redundant power for improved fault tolerance and network uptime. Progent can show you how to select and integrate Cisco routers to establish a reliable foundation for your network and to make it economical to grow as you add new users, start new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent can provide help with a range of routers based on the Cisco IOS platform, including Cisco's 800 family of small office VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, as well as older 1700 and 2600 Series Routers.

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    Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center is available for testing mission-critical applications, creating efficient migration procedures, assessing and optimizing performance, designing or verifying business continuity strategies, resolving compatibility issues, and establishing training environments for the latest technologies. For Progent customers who lack sufficient internal resources to configure proper test systems, Progent's Test and Training Lab cuts capital costs and technical risk while keeping vital network initiatives on schedule.

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    SQL Server 2000 is a rich, web-aware database and data analysis package that opens the door to the rapid development of a new generation of enterprise-class applications that can provide your business a significant competitive advantage. Microsoft SQL Server 2000 provides core support for XML and the capability to query across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft integration, ensures you success in planning, installing and supporting Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET environment.

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    Progent offers support services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you choose, configure, and maintain a WatchGuard Firewall product that aligns with your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewall appliances or migrate efficiently to modern WatchGuard firewall solutions.

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    Progent's software developers have worked for 20 years with .NET technologies and the Visual Studio development environment and can build or modernize .NET applications rapidly and at low cost.

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    Nagios and MRTG are powerful, Open Source monitoring utilities that run with Linux and can be used to monitor UNIX environments, MS Windows systems, or multi-OS systems where Linux and Microsoft Windows run side by side. The Nagios monitor allows network managers to monitor network services such as SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher allows you to graph the traffic through SNMP network appliances such as processors, routers, and switches. Progent's system integration consultants can help you use both these tools to streamline and troubleshoot your system.

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    Progent's Windows Server 2019 disaster recovery preparedness experts can assist your business to design a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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    Progent has been delivering SharePoint consulting services since the first SharePoint product was published over 20 years ago, and Progent has the scope of technical knowledge to help businesses of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint 2013 apps that bring significant business benefit to your IT investment. Progent's Microsoft-certified consultants can help your company to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from another collaboration solution; decide whether an in-house, online or hybrid configuration is most sensible for your company; and select the most appropriate version of SharePoint 2013 for your applications. Progent offers comprehensive project management support or can assist in individual tasks associated with your SharePoint 2013 migration.

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    Cisco's wireless IP phones are industrial-grade wireless devices designed for professionals who are mobile within campus, warehouse, retail or other venues where management requires portable phones that offer more control, data security and durability than is possible with the BYOD mode of mobile collaboration. Creating solutions with Cisco's wireless VoIP phones typically demands that you configure and fine tune numerous key pieces of your Wi-Fi infrastructure such as wireless access points, switches, Cisco wireless LAN controllers, and management tools. Progent's Cisco-certified consultants can provide online and on-premises assistance to help you build and administer a Cisco wireless VoIP phone deployment by delivering integration services that range from debugging the configuration of a wireless VoIP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of a campus.

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    Small to mid-sized companies can now get all the advantages of Microsoft Operations Manager 2007 and also have quick access to Progent's Microsoft certified IT support experts. With Progent's economically priced network support packages, mid-size businesses can select a basic co-sourcing package built around System Center Operations Manager with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing package. Progent offers expertise in Operations Manager to offer small and midsize company networks world-class availability, protection and productivity.

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    Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist your business to halt the spread of an ongoing ransomware breach. Call 800-462-8800

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    Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, endpoints scanners, network infrastructure appliances like switches and Wi-Fi APs, and IoT devices like sensors and robotics.

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    Progent's Microsoft-Premier SQL engineers can provide an array of services to help small and midsize companies to plan, install, manage, and repair SQL 2008 solutions in order to realize the maximum competitive advantage from this advanced relational database technology. Also, Progent can provide help with system architecture, company-wide security, and application development to optimize the business benefit of your information investment.

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    Progent can help small businesses to move any part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT management and lower equipment expense. Microsoft Azure offers a wealth of cloud services and Progent can help you to understand the benefits and restrictions of different cloud computing models you can use with Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises apps and resources and make sure you sidestep the typical errors small organizations make when moving to a public cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also help you to configure firewalls and VPN tunnels and to integrate Apple iOS devices and Google Android smartphones and tablets.

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    Progent's Microsoft-certified consultants can assist your organization to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to Configuration Manager 2012 from an older change management solution or help you to modify your current SCCM 2012 environment to accommodate your evolving business requirements. Also, Progent can assist you to build an infrastructure that takes full advantage of SCCM 2012 by delivering expertise with associated Microsoft platforms such as Active Directory Domain Services (ADDS), Microsoft SQL SSRS, and Internet Information Services.

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    Progent's certified Office Word and Microsoft 365 Word experts offer a wide range of affordable remote consulting services to help your organization to manage and troubleshoot your legacy Microsoft Office Word environment or assist you to upgrade to a current release of Office Word. Support offered by Progent's experts include VBA programming, isolating and resolving compatibility issues between different releases of Word, integrating Office Word with different Office apps like Office Excel and Microsoft Outlook or with third-party data sources and add-ons,network optimization for dependable. reliable cloud access, security support, smart phone integration, and remote training sessions customized for your special requirements.

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    The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide substantially more performance than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-premier CCIE network consultants can assist your company to maintain your current PIX or Cisco ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, configure, optimize, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent's Cisco IP phone and video IP phone experts can assist your business to configure, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Unified CM, originally branded CallManager, or with Unified CM Express (CME) to build a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including reviewing dial plans, configuring SIP trunking, installing Cisco ISR routers with CUBE VoIP networking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.

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  • Whitepapers IT Outsourcing Examples
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    Progent's IT outsourcing services provide affordable network support for mid-size corporations. Whether it includes designing system architecture, setting up an internal Help Desk or using an outside one, deploying an updated e-mail system, monitoring your network, or developing an on-line eCommerce application, outsourcing your network engineering services can reduce expenses and minimize risks, permitting network service expenses to increase in a more moderate and manageable manner than is feasible by amassing a bulky, knowledgeable internal IT staff. Progent's Outsourcing White Paper and datasheets show how Progent can enable you to build a protected and robust network foundation for your critical Windows-powered applications such as Windows Server 2008, Exchange Server, and SQL Server.

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