Expert Online Troubleshooting for Eugene, Oregon Small Business Computers from Microsoft Certified Consultants
Small companies have typically been underserved by large IT support firms. Many small businesses permit themselves to become excessively dependent on individual engineers or small support organizations who lack the bandwidth or extensive skill sets to respond promptly or effectively to network crises. Still other small businesses resort to giant service providers staffed with personnel taught to provide standardized fixes for common issues but who do not have the experience and technical scope to deal with the variety of environments and absence of standardization typical of small company information networks.

Progent's proven approach to delivering affordable and effective technical service to small businesses has made Progent among the most respected Microsoft-certified network service organizations in the industry. Progent has provided remote support to companies in every state in the United States (See Progent's customer testimonials).

For larger businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house IT service personnel. Co-sourcing can save money and help meet schedules for major IT initiatives like application design and development, business continuity preparedness, network security audits, merging datacenters, or technology migrations.

Progent can also offer the services of accredited experts to help your company to plan and implement a sensible cloud computing strategy.

Key Areas of Expertise Serviced by Progent for Businesses in Eugene, Oregon
Progent's national team of industry certified support professionals provides assistance for all aspects of network technology used by businesses of any size. Areas served by Progent in and around Eugene include:

Service Delivery Alternatives for Eugene, Oregon Companies
Progent offers a selection of options for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for delivering network support services is based on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism promotes rapid response, comprehensive activity records, dependable follow-up, and strict cost monitoring across an array of network support delivery options that include online repairs, on-premises support, high-end consulting, plus server and application hosting.

  • Online Support
    Progent’s Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service experts can help clients to analyze and repair network issues without the cost or time loss of travel for onsite support visits. The experience of Progent's IT consultants allows them to resolve most network issues rapidly. For the toughest issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible registration process for first-time clients to address urgent network problems and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out more information concerning Progent's remote network support services.

  • Onsite Support
    Progent offers on-site technical support for registered clients in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's online support experts to deliver small businesses the best of both worlds: on-premises service technicians when you need them plus the on-line expertise of Progent's worldwide team of network consultants, security professionals, and business application developers. The response time for in-person service calls is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details concerning how and why to sign up for Progent's in-person network support.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for small and midsize companies who need fast and reliable access to a professional Help Desk Call Center with effective telephone support, online troubleshooting tools, and sufficient technical depth for all needed escalation. Because smaller businesses usually are constrained by limited IT funds and can provide little executive bandwidth for dealing with network support tasks, Progent's Help Desk Services can be the most cost-effective way to ensure that small business information networks stay productive. Learn more concerning Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent offers small businesses affordable access to enterprise-class consultants who can deliver help with vital technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection consulting, fault tolerant network consulting, virtual server solutions, plus integration, programming and support for small business software such as accounting, ERP, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects such as site moves and massive software upgrades, extended projects such as management information software development and support, relational database application programming and administration services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response such as data restoration and virus cleanup.

  • Application Hosting
    Progent can host critical applications like Exchange and MS SQL to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is possible using the type of on-site data center that is practical for most small and midsize companies. Since Progent uses the same data centers that host the gear of many of the planet's biggest information technology companies, Progent can save you the expense of creating and maintaining the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions remain current, protection and performance is continually tracked, and systems and data files are regularly backed up and available for full and rapid recovery. Find out additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize company's production servers in an environment that not only delivers the highest degree of fault-tolerance and scalability but that is also convenient for customers to migrate to a different service provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that allow businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system maintenance, and network management while achieving world-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed service, can support the mixed- platform and non- standardized networks typical of small companies, and retains ownership of the software in the client's hands so that moving to a new virtualized system is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert remote support services to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize physical resources along with public clouds. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Eugene, Oregon Businesses
Progent's staff size, scope of information technology skill, and experience with corporate network consulting allow small and midsize companies to avoid the problems related to over reliance on thinly staffed support organizations or freelance engineers.

Working with Progent enables your company to:

  • Avoid Over Reliance on Individual Support Consultants
    For IT services, smaller companies often rely heavily on individual consultants. Although individual support providers carry lower expenses than more substantial IT service organizations and can afford to bill nominally lower rates, freelancers are occasionally too busy to react quickly to urgent situations. If an independent engineer is occupied with another customer, sick, on vacation, or in training, the lack of replacement staff may require your business to go without help in case of an emergency. As your small business expands, network downtime or difficulties with line-of-business applications get more costly. The money you thought you were conserving on an independent consultant can be eaten up fast due to lower output. Also, when independent consultants confront new technologies, the lack of a big engineering team to fall back on for assistance forces them to learn on the job while your organization winds up footing the costs for their ongoing training.

  • Gain Access to Certified Professionals in Complex IT Solutions
    Many smaller service organizations or independent engineers who concentrate on small business IT support are capable of providing connect-the-dots fixes but lack the seasoning to deal efficiently with complex network configurations with a variety of platforms, many offices, Voice over IP implementations, mobile workforces, interconnected financial and analytical software, eCommerce, and specialized line-of-business software. Progent's experience with worldwide companies and Progent's large team of experts can benefit your business because enterprise networks are inherently complex, support issues demand in-depth knowledge in numerous technical disciplines, and achieving an acceptable level of stability, reliability, and security requires industry-proven leading practices.

  • Create a Solid Foundation for Growth
    Small businesses often start with a network cobbled together on a shoestring budget. Lacking a carefully designed architecture, a series of ad hoc fixes often get thrown onto of a tenuous foundation. As a company grows, reliability and scalability issues can undermine the success of the organization. Such networks require thorough evaluation, smart business planning, and broad-based experience to upgrade to an IT environment that will provide the solid foundation to handle critical business needs and support future expansion.

  • Partner with Solution Providers, Not Resellers
    Small companies need guidance and insight to navigate through an increasingly complex array of technology options available for enabling growth and improving productivity. They do not need a network consultant or support firm that attempts to sell them products. Progent avoids conflicted motives by not selling any products. Progent sells consulting and services only. This permits Progent to match consulting support services with the real needs of clients. Mixing IT consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined vendor instead of being based on the actual needs of a small business.

Get in Touch with Progent
In case your Eugene, Oregon business wants to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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