Eugene, OR Remote Support from Certified Network Troubleshooting Consultants
Progent's network technical support services can provide your Eugene, OR company budget-friendly and consistent access to Microsoft and Cisco certified consulting engineers. By providing network support help when you need it, offering advanced expertise for key technologies, delivering unique support such as 24x7 server monitoring, and billing only for support you use, Progent gives your Eugene, Oregon business an affordable alternative for maximizing the business value of small business information systems. Whether you maintain an onsite datacenter, connect to cloud resources, or manage a hybrid cloud-and-local solution, Progent is the smart way for businesses to build and manage a reliable and safe information network and to benefit from fast access to the skilled help typically available only to businesses who can afford a large internal IT staff.

For larger companies, Progent offers co-sourcing support to supplement the skills of your internal network support personnel. This can reduce expenses and minimize technical risks for big projects like software development, business continuity planning, network security evaluations, merging datacenters, or technology migrations.

Progent can also offer access to certified experts to assist your business to plan and execute your cloud computing strategy.

Main Areas of Expertise Serviced by Progent's Consultants for Business Networks in Eugene, Oregon
Progent's nationwide team of industry certified experts provides assistance for all facets of network systems used by businesses of any size. Areas supported by Progent in and around Eugene include:

Service Delivery Alternatives Available for Eugene, Oregon Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, consulting, and network management. Progent's model for providing IT support services is based on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Support Model promotes rapid support, comprehensive activity records, dependable follow-up, and strict cost control for a range of network service delivery options that include online troubleshooting, on-premises help, and high-end consulting.

  • Online Support
    Progent’s Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair network problems without the cost or time loss of in-person support visits. The background of Progent's network engineers makes it possible to handle most network issues quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible registration procedure for first-time customers to accommodate emergency situations and Progent charges per minute with zero startup fees or minimums, so you pay only for the help you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn more details concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers on-site computer support for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's remote service experts to deliver small companies the ideal combination: on-premises support professionals when you need them plus the on-line help of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The wait time for on-site service calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for on-premises service. Learn more concerning why to sign up for Progent's onsite network support.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, see Help Desk Services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver assistance with critical products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, network protection engineering, fault tolerant network design, server virtualization strategies, plus integration, customization and support for business programs such as financials, operations, reporting, CRM, and productivity suites. Progent can help with one-time projects such as office relocations and massive software upgrades, extended projects like management analytics software programming and support, database software development and administration support, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or emergency services like disaster recovery and malware removal.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small company's servers in a setting that not only provides the top degree of availability and extensibility but that is also simple for clients to migrate to a different service provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that permit companies with mixed networks to benefit significantly on the expense of capital equipment, system support, and IT management while getting world-class reliability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed service, can handle the multi- OS and loosely standardized networks common with smaller businesses, and retains control of the software in the client's possession so that moving to a different virtual host is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers expert online consulting to help companies of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to address the complete malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to provide centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so that all potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's ability either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Eugene, Oregon Businesses
Progent's size, breadth and depth of information technology expertise, and experience with corporate IT support allow small and midsize companies to avoid the problems related to over dependence on small service organizations or individual engineers.

Working with Progent enables your business to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For IT support, small businesses often depend excessively on individual consultants. Though individual support providers carry lower overhead than larger support firms and can typically bill nominally smaller rates, individuals are frequently spread too thin to respond rapidly to urgent network problems. If an independent consultant is occupied with different customer, ill, on travelling, or in training, the absence of replacement personnel may require your company to wait for help in case of a crisis. The more your small business expands, system downtime or problems with line-of-business programs become more expensive. The money you thought you were conserving on a freelancer can evaporate fast because of lost productivity. In addition, when independent consultants confront new technologies, the lack of a big engineering team to fall back on for advice requires them to learn in place while your organization winds up with the bill for their continuing training.

  • Gain Access to Experts in Sophisticated IT Issues
    Many small service organizations or independent engineers specializing in small business network support may excel at delivering connect-the-dots fixes but don't have the background to work efficiently with complicated network infrastructures that have a variety of platforms, many offices, VoIP implementations, mobile workforces, interconnected accounting and analytical software, eCommerce, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's extensive team of specialists can be valuable to your small business because enterprise networks are by nature complex, support issues require thorough knowledge in numerous technical areas, and reaching an acceptable degree of stability, reliability, and protection calls for industry-tested processes.

  • Build a Firm Foundation for Growth
    Small companies often start with an IT system implemented on a tight budget. Lacking a strong architecture, a series of ad hoc repairs commonly get thrown on top of a marginal structure. As a company grows, reliability and scalability issues can hinder the success of the organization. Such networks require thorough evaluation, smart business analysis, and in-depth expertise to migrate to an IT environment that will provide the reliable basis to handle current business needs and support downstream growth.

  • Team with Solution Providers, Not Product Vendors
    Smaller companies need guidance and education to navigate through an ever more complicated maze of technology options offered for accelerating growth and improving productivity. They do not need a network consultant or support firm that tries to sell them a product. Progent eliminates conflicted motives by not selling any products. Progent provides services and expertise exclusively. This allows Progent to align technical support with the real needs of clients. Combining network consulting and product selling can result in a situation where the proposed solution is built around a preselected vendor rather than being driven by the true needs of a customer.

Contact Progent
If your Eugene, Oregon business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Help
For immediate remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Lync 2013, rebranded Skype for Business, allows businesses of any size to create a centrally managed and protected communications environment that permits a Bring-Your-Own-Device computing model with instant messaging (IM), presence, audio/video and web conferencing with application sharing and whiteboard, and both IP and PSTN telephony across a broad assortment of desktop and mobile endpoints. Progent's Microsoft-certified Lync 2013 consultants and system integrators can assist your company to assess the advantages of Lync Server 2013, create an on-premises, cloud-resident (with Microsoft Lync Online) or hybrid model suitable for your present and long-term goals, deploy Lync 2013 so as to speed up your ROI, and deliver custom online and onsite training to your IT staff and users. Progent has expertise in key components of a Lync 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist you to combine Lync Server 2013 with popular Office and Office 365 apps such as Outlook clients and PowerPoint.

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    Microsoft Lync 2013, now called Skype for Business, allows organizations of any size to build a centrally managed and protected communications ecosystem that supports the modern Bring-Your-Own-Device computing model with instant messaging, presence, web conferencing with app sharing, as well as IP and PSTN telephony enabled for a broad range of stationary PCs and handheld clients. Progent's Microsoft-certified Lync 2013 consultants and network integrators can assist your company to assess the advantages of Lync Server 2013, create an in-house, cloud-based (with Lync Online) or hybrid topology suitable for your current and future plans, deploy Lync Server 2013 in a way that expedites your ROI, and deliver custom online and onsite training to your IT staff and users. Progent offers expertise in critical pieces of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange, and Progent can assist your organization to integrate Lync Server 2013 with popular Microsoft Office and Office 365 applications including Outlook and PowerPoint.

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    Cisco's wireless VoIP phones are industrial-grade Wi-Fi handsets intended for workers who are mobile within office, warehouse, health-care or other environments where IT management wants portable phones that provide more administrative control, data security and durability than is achievable with the BYOD style of workplace communications. Creating solutions with Cisco's wireless VoIP phones usually demands that IT teams configure and fine tune many components of your Wi-Fi infrastructure including wireless access points, routers, Cisco wireless LAN controllers, and management tools. Progent's certified experts offer remote and onsite assistance to help you create and manage a Cisco wireless IP phone deployment by providing integration services that can range from debugging the set up of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of a campus.

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    Microsoft Lync Server 2013, rebranded Skype for Business, enables organizations of any size to create a manageable and protected communications ecosystem that permits the modern BYOD computing model with IM, presence, web conferencing with app sharing, and both IP-based and PSTN calling across a broad range of stationary PCs and mobile endpoints. Progent's certified Lync Server 2013 experts and network architects can help your company to assess the advantages of Lync Server 2013, create an in-house, cloud-resident (with Lync Online) or mixed model appropriate for your present and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and provide custom online and on-premises training to your IT team and end users. Progent has expertise in key components of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can help you to integrate Lync Server 2013 with popular Microsoft Office and Office 365 apps such as Outlook clients and PowerPoint.

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    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information.

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    Windows Server 2012 R2 Essentials is a value-priced, entry-level OS that allows small organizations to transition from the older stand-alone on-premises datacenter to the new hybrid networking paradigm that combines both local and virtualized cloud-based software and infrastructure. Progent's Microsoft-certified consultants can provide cost-effective remote consulting and technical support services for Windows Server Essentials. Progent can help you to determine the possible business benefits of migrating to Essentials and adopting a hybrid local/cloud model for your computing environment. Progent can provide full-service project management so you can design and carry out an efficient migration to Windows Server Essentials, Office 365, and other Microsoft Online platforms and services. Progent can also provide continuing consulting help, technical support, and training.

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