Eugene, OR Remote Help from World-class Computer Network Service Consultants
Progent's network tech support services can deliver your Eugene, OR business budget-friendly and reliable support from enterprise-class computer engineers. By delivering IT support help when you need it, providing specialized knowledge for key applications, delivering value-added support such as automated server monitoring, and invoicing only for services you use, Progent offers your Eugene, Oregon company an affordable option for maximizing the profitability of small business networks. Whether you have an on-premises system, rely on cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the smart way for businesses to create and maintain a reliable and safe IT system and to benefit from fast availability of the experienced help ordinarily restricted to enterprises who are able to afford a large in-house information technology organization.

For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the technical skills of your internal IT support group. This can cut costs and help meet schedules for major IT initiatives such as application design and development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to certified consultants to assist your company to design and implement a sensible cloud computing strategy.

Key Practice Areas Supported by Progent for Businesses in Eugene, Oregon
Progent provides the support of qualified experts for all facets of network technology deployed in small companies and local governments. Technologies serviced by Progent include:

Service Delivery Alternatives for Eugene, Oregon Businesses
Progent has a selection of options for providing small and midsize companies with affordable computer services for technical support, consulting, and network management. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure common to big IT organizations. Progent's Helpdesk Support Model promotes rapid response, comprehensive service documentation, reliable follow-through, and strict expense monitoring across an array of network support delivery modes that include online troubleshooting, onsite support, and top-tier consulting.

  • Online Support
    Progent’s Technical Response Center (TRC) offers urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can assist customers to troubleshoot and fix network issues without the cost or delay of in-person service visits. The background of Progent's IT consultants makes it possible to handle most network problems rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup process for first-time customers to accommodate emergency network problems and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn additional details about Progent's remote network support services.

  • Onsite Support
    Progent provides onsite computer assistance for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service engineers to give small businesses the optimal solution: in-person support technicians when you require them as well as the remote help of Progent's worldwide staff of network engineers, security professionals, and business software programmers. The response time for on-site support calls is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more concerning how to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex problems. for more information, see Online Help Desk Services.

  • Help Desk Co-management Services
    Progent’s shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative support solution based on the leading professional services automation tool for managing end-user service requests, ticketing, ownership, status tracking, and reporting. To learn more, see Progent’s Help Desk sharing services.

  • Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver assistance with vital products and technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network architecture, company-wide network protection consulting, fault tolerant it system engineering, server virtualization strategies, plus configuration, customization and support for small business software including accounting, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as site moves and massive system migrations, longer term initiatives like customizing an older ERP platform to a current MS Dynamics or Dynamics 365 solution, relational database application development and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency response such as data restoration and malware removal.

  • Network Infrastructure Expertise for an At-Home Workforce
    Progent can help small and medium-size companies to plan, set up and debug the network infrastructure for a remote workforce. Areas of network infrastructure for which Progent's consultants can provide guidance include safe and efficient VPN connections, Virtual Desktop Infrastructure platforms, router setup, wireless network planning and deployment, and reliable Internet access. For details about Progent's network infrastructure expertise for telecommuters, visit network infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small organization's production servers in an environment that not only delivers the top level of fault-tolerance and expandability but that is also convenient for clients to migrate to another service provider or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit small businesses with mixed networks to benefit dramatically on the costs of capital equipment, system maintenance, and IT administration while getting world-class dependability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered service, can handle the mixed- platform and loosely standardized environments common with small companies, and retains ownership of the software licenses in the customer's hands so that migrating to a new virtual system is quick, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote support services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure design and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to provide web-based management and world-class security for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Eugene, Oregon Small Businesses
Progent's size, breadth and depth of technical expertise, and experience with corporate IT support allow small and midsize businesses to avoid the problems related to over dependence on small service firms or independent consultants.

Working with Progent's Experts allows your business to:

  • Avoid Over Dependence on Freelance Consultants
    For IT support, small businesses sometimes depend heavily on independent engineers. Although freelance service providers carry lower expenses than more substantial support firms and can afford to bill nominally smaller rates, they are occasionally too overworked to respond rapidly to urgent problems. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the lack of backup staff may force your business to go without assistance in case of an emergency. As your small business expands, system downtime or difficulties with line-of-business programs become more expensive. The dollars you thought you were saving on an independent consultant can be eaten up quickly due to lower output. Also, when independent engineers confront unfamiliar problems, the unavailability of a big consulting team to depend on for help forces them to learn in place while your business winds up with the costs for their continuing training.

  • Have Access to Experts in Advanced Network Solutions
    Many smaller service organizations or independent engineers specializing in small business IT consulting are capable of delivering connect-the-dots solutions but don't have the seasoning to work cost-effectively with complicated IT configurations that have a variety of operating systems, multiple sites, Voice over IP implementations, mobile workers, integrated financial and analytical software, eCommerce, and specialized business applications. Progent's experience with global companies and Progent's large group of specialists can be valuable to your small business because big-company networks are characteristically complex, support problems demand in-depth knowledge in numerous technical disciplines, and reaching a high level of stability, reliability, and security requires industry-proven processes.

  • Build a Solid Basis for Seamless Growth
    Small companies often start with an IT system cobbled together on a tight budget. Lacking a solid architecture, a series of improvised repairs often get thrown onto of a tenuous structure. As a business evolves, reliability and expandability problems can obstruct the success of the organization. These environments need proper evaluation, intelligent business planning, and broad-based experience to migrate to a network environment that will act as the solid basis to meet critical business needs and ease downstream expansion.

  • Partner with Solution Providers, Not Product Resellers
    Smaller companies need guidance and education to navigate through an ever more complicated maze of IT alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need an IT consultant or support firm that tries to sell them products. Progent eliminates conflicted motives by not selling any products. Progent sells services and expertise only. This permits Progent to align consulting support services with the real interests of customers. Combining IT support and product reselling can result in a conflict where the recommended solution is built around a preselected technology rather than being based on the actual requirements of a customer.

Get in Touch with Progent
If your Eugene, Oregon company needs to contact Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Help
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    If your company is producing Linux-based software on a network that includes Windows-based processors, PCs, and office applications, Progent offers comprehensive network support outsourcing that frees you to concentrate on your area of strategic expertise while avoiding the continual distraction of maintaining your business network. Through the use of automated network monitoring and by delivering remote and in-person assistance as your company needs it, Progent offers an affordable solution for supporting an IT system that provides high reliability, security, and efficiency. Progent's Linux developer support offerings feature comprehensive network support outsourcing, virtual infrastructure, remote and on-premises support and troubleshooting, proactive network monitoring services, and Helpdesk outsourcing.

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    If your company operates a UNIX, Linux, or Sun Solaris environment or a multi-OS network, Progent's CISM and ISSAP-certified consultants can assist your whole organization in a wide range of security topics including security administration procedures, security design and models, access management products and methodology, applications development security, business processes security, physical security, communications, infrastructure and Internet security, and workplace recovery preparedness. CISA and CISM define the fundamental skills and worldwide standards of knowledge that information security professionals are required to possess. These accreditations provide executive management the confidence that consultants who have achieved their CISA or CISM certification have the background and theory to offer world-class security support and consulting help.

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    Progent’s Microsoft certified consultants offer a variety of support services for Microsoft Dynamics GP. Microsoft Dynamics GP is a Microsoft accounting platform and business management tool based, like all Microsoft financial tools, on the scalable and familiar platform of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the latest version of Microsoft financial software in the Microsoft Dynamics GP line, provides a cost-effective solution for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Dynamics GP/Great Plains is easy to deploy and integrate, and with its modular design you are able to purchase only the functions you currently need, with the option to add clients and increase capabilities in the future. Progent’s Microsoft Dynamics GP/Great Plains Software support engineers can show you how to deploy, customize and manage Dynamics GP 2010 and also earlier versions of Microsoft Dynamics GP/Great Plains.

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    Progent’s certified Cisco network security consulting professionals provide expert PIX and ASA Firewall consulting services including architecture, configuration, and support of Cisco firewall and Cisco security technology. The PIX and ASA Series of Cisco firewall products delivers robust user and application policy enforcement, mutlivector attack defense, and secure access services. Ranging from economical, plug-and-play desktop appliances for small and home offices to modular gigabit products, Cisco PIX Firewall and ASA Firewalls offer advanced security, high throughput, and excellent availability for network environments of all sizes. PIX and ASA Firewalls are based on a hardened, purpose-built operating system, minimizing possible OS-specific security holes.

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    Progent's Cisco-certified wireless networking experts offer online and onsite consulting and support services to assist your organization to plan, install, administer, tune, and repair Wi-Fi deployments that utilize Cisco's Meraki access points. Progent's consultants can also assist your organization to design and deploy hybrid environments that combine local and cloud-hosted resources and that provide easy access, enhanced security and compliance, streamlined management, and dependable operation for all your wired and wireless endpoints.

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    Systems Management Server offers added functionality for change and configuration management of Windows-powered systems via introducing Feature Packs. Feature Packs reduce the overall administrative costs of managing and configuring software by making it simpler to install system images, manage mobile devices, and operate management tools. In addition to alerting you about techniques to save management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and implement IT projects involving processes that Feature Packs are intended to make more efficient. Progent's adoption and update services can minimize spending and eliminate business disruption as you transition to the latest operating systems and applications. Progent's wireless engineers can help you define efficient procedures and policies to manage handheld computers and smart mobile communication devices so your mobile workforce remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified security experts can show you how to develop a security plan that incorporates standards, procedures and IT products to keep your IT network safe.

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    Progent can assist your organization in any phase of your migration to Microsoft Exchange Server 2019 such as deploying Windows Server 2019 Core for hosting Exchange; designing HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V; configuring hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; preparing firewalls; integration with Microsoft Office 365; and configuring Outlook.

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    Progent can provide the support of a veteran consultant with years of experience configuring, managing, and enhancing video conferencing systems from top-tier vendors including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your internal network support group, your ISP, and your telepresence technology vendor to assist your company increase the business value of your video conferencing ecosystem.

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    Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center is available for piloting mission-critical applications, developing cost-effective system upgrade procedures, assessing and optimizing performance, planning or validating business continuity strategies, resolving compatibility problems, and establishing training environments for the latest technologies. For Progent clients who lack adequate internal resources to configure proper pilot systems, the lab reduces capital costs and engineering risk while keeping critical network initiatives on schedule.

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    Microsoft SQL Server 2000 is a complete, web-aware database and data analysis solution that opens the door to the fast development of a new generation of high-end applications that can give your business a significant competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the capability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft technology, assures you success in planning, deploying and administering Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET environment.

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    Progent's Microsoft-certified consultants can assist your organization to plan for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to SCCM 2012 from an older device management solution or assist you to modify your existing SCCM 2012 environment to support your evolving business requirements. In addition, Progent can help you to build a software foundation that extracts the most value from SCCM by delivering expertise with associated Microsoft platforms including Active Directory Domain Services, Microsoft SQL SSRS, and Internet Information Services.

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    Progent's Juniper-certified NetScreen engineer can help your company to configure and optimize NetScreen 5200 and 5400 routers, migrate from older NetScreen products to more current Juniper products, and repair infrastructure problems in Juniper-only or mixed-technology environments.

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    Remote 24x7 network monitoring, proactive alarms, and periodic analytical reporting are crucial to preserving the proper operation of your network and eliminating preventable and expensive downtime. Remote Monitoring and Management solutions have advanced to the point that companies of any size can afford a degree of network stability that was once reserved for enterprises. Progent offers a variety RMM options delivered as economical services created to assist you to detect and fix a most IT network problems before they can disrupt productivity.

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    Progent's Microsoft-Certified SQL Server engineers can provide an array of services to help small and midsize companies to plan, deploy, administer, and troubleshoot Microsoft SQL Server 2008 solutions in order to realize the optimum strategic benefit from Microsoft's advanced database management technology. Also, Progent offers help with network infrastructure, company-wide protection, and custom software development to increase the business advantage of your SQL Server network.

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