Immediate, Low-cost Online Computer Network Troubleshooting for Eugene, Oregon Small Businesses
For over twenty years, Progent has focused on providing enterprise-quality computer support services to clients who have small-company budgets. Progent has developed a powerful service system that includes a streamlined, tightly connected virtual office infrastructure, custom online troubleshooting tools, a substantial pool of consultants certified in a wide array of technical practice areas, a Help Desk Call Center operational model that maximizes responsiveness and ensures follow-up, a worldwide group of remote support experts, in-person service availability for the majority of most zip codes in the U.S., and a company ethos focused on fixing network issues in the shortest time and at the lowest cost to customers.
For mid-size and large businesses, Progent can provide co-sourcing support to supplement the technical skills of your internal network service personnel. Co-sourcing can save money and help meet schedules for big projects like application design and development, disaster recovery planning, security evaluations, office consolidations, or technology migrations.
Progent can in addition provide access to accredited experts to help your business to plan and implement a sensible cloud strategy.
Main Technologies Supported by Progent for Business Networks in Eugene, Oregon
Progent offers the support of certified experts for all facets of network technology deployed in small organizations. Products and technologies supported by Progent's consultants include:
Support Delivery Alternatives Available for Eugene, Oregon Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for providing network support services is based on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Support Mechanism promotes fast response, comprehensive activity documentation, reliable follow-through, and tight expense monitoring for an array of IT service delivery alternatives that include online repairs, in-person support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist customers to troubleshoot and repair hardware and software problems without the expense or delay of in-person support calls. The experience of Progent's network consultants makes it possible to handle most network issues quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for new clients to address urgent network problems and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out additional details concerning Progent's remote network support services.
- On-site Support
Progent offers on-site technical support for registered customers in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote service engineers to give small and midsize companies the optimal solution: on-premises support technicians when you require them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business software programmers. The response time for in-person service visits is usually less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more about how and why to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Help Desk Services are intended for small and midsize businesses who require fast and reliable support from a professional Helpdesk with efficient telephone support, online troubleshooting tools, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses typically have tight IT funds and can spare scant management bandwidth for handling network support, Progent's Help Desk Call Center Services could be the most cost-effective way to make sure that business computer systems are always productive. Read more concerning Progent's Contact Center services.
- Consulting Expertise
Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection consulting, high availability network design, virtualization strategies, plus configuration, programming and training for small business programs such as accounting, ERP and MRP, management reporting, CRM, and productivity software. Progent can provide assistance with short-term projects such as site relocations and massive system migrations, extended initiatives such as business information application programming and customization, relational database application development and DBA support, and web design, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system administration, or urgent response like disaster recovery and virus cleanup.
- Application Server Hosting
Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL in order to provide small companies with higher levels of dependability, security, and recoverability than is feasible using the type of internal data center that is achievable for the majority of small and midsize companies. Since Progent uses the same data centers that host the equipment of some of the planet's largest IT organizations, Progent can save you the investment in creating and maintaining the systems required for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, protection and efficiency is continually monitored, and systems and data files are consistently backed up and ready for full and rapid restoration. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for the entirety of a small organization's servers in a setting that not only delivers the top degree of dependability and extensibility but that is also easy for clients to migrate to another service provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that allow companies with mixed networks to save significantly on the expense of capital equipment, system maintenance, and IT administration while getting world-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed solution, can handle the mixed- OS and loosely standardized networks typical of smaller businesses, and keeps control of the software licenses in the client's possession so that migrating to a new virtual system is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide expert online support to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine local resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to provide centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Alternative for Eugene, Oregon Small Businesses
Progent's size, breadth of information technology expertise, and experience with corporate network support allow small businesses to sidestep the pitfalls associated with over dependence on thinly staffed support firms or individual consultants.
Working with Progent allows your small business to:
- Avoid Over Reliance on Freelance Consultants
For IT support, small businesses sometimes rely excessively on individual consultants. Although individual service providers carry lower expenses than larger IT service firms and can typically bill apparently lower fees, freelancers are often stretched to far to respond rapidly to critical situations. If an independent engineer is busy with different customer, ill, on vacation, or in training, the lack of backup staff may require your company to wait for help during an emergency. The more your company grows, system downtime or difficulties with line-of-business programs get more costly. The dollars you thought you were saving on a freelancer can disappear fast due to lower output. Also, when freelance consultants confront unfamiliar technologies, the unavailability of a large engineering group to count on for assistance requires them to train with the meter running while your business winds up with the costs for their continuing education.
- Have Access to Expertise in Complex IT Issues
The majority of small support firms or freelance engineers focused on small business IT consulting may excel at delivering connect-the-dots solutions but lack the experience to deal efficiently with complex IT configurations with a variety of platforms, many locations, Voice over IP implementations, remote workforces, integrated financial and analytical applications, data-driven web sites, and specialized business software. Progent's background with global enterprises and Progent's large group of specialists can benefit your small business because enterprise environments are characteristically complex, support issues require in-depth understanding of in numerous technical disciplines, and reaching a high degree of stability, availability, and security requires industry-tested processes.
- Build a Firm Basis for Seamless Growth
Small companies typically start with a network implemented on a shoestring budget. Without a solid basis, a sequence of band-aid fixes often get tossed onto of a marginal structure. As a company grows, reliability and expandability problems can hinder the success of the business. These environments need proper assessment, smart business analysis, and in-depth expertise to upgrade to an IT infrastructure that will act as the solid foundation to meet critical business requirements and support downstream growth.
- Work with Solution Providers, Not Resellers
Smaller businesses need guidance and education to work through an increasingly complicated maze of technology alternatives offered for enabling business growth and improving efficiency. They do not need a network engineer or service firm that attempts to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services and expertise only. This allows Progent to align consulting support with the real interests of customers. Mixing IT support and product selling can lead to a situation where the recommended solution is based on a preselected technology instead of being based on the actual requirements of a client.
In case your Eugene, Oregon business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Online Network Support
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).