Quick, Low-cost Remote Computer Network Support for Eugene, Oregon Small Companies
For more than two decades, Progent has focused on providing world-quality IT support services to clients with small-company budgets. Progent has built a unique service solution that features a streamlined, seamless virtual office network, sophisticated remote troubleshooting tools, a large team of consultants accredited in a wide range of IT disciplines, a Help Desk Call Center service structure that promotes responsiveness and guarantees follow-up, a global team of on-line service professionals, on-site service availability for the majority of most zip codes in the United States, and a corporate culture committed to fixing network issues in the shortest time and at the least cost to clients.

For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal IT support staff. This can cut costs and help meet schedules for big IT initiatives like software programming, disaster recovery preparedness, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of certified experts to help your company to plan and execute a sensible cloud strategy.

Main Technical Areas Serviced by Progent for Businesses in Eugene, Oregon
Progent's team of world-class experts provides support for all facets of information systems found in companies of any size. Technologies served by Progent in Eugene include:

Support Delivery Options for Eugene, Oregon Companies
Progent offers a variety of options for providing small businesses with affordable computer services for technical support, system architecture, hosting, and IT administration. Progent's model for providing IT support services is based on the Call Center structure familiar to larger IT groups. Progent's Help Desk Service Mechanism promotes rapid response, comprehensive service records, dependable follow-through, and strict cost monitoring across a range of IT support delivery options that include remote repairs, on-premises support, high-end consulting, plus server and application hosting.

  • Online Service
    Progent’s Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist clients to analyze and repair hardware and software issues without the expense or time loss of in-person service calls. The experience of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For the most challenging problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup procedure for new clients to address emergency network problems and Progent bills by the minute with no startup fees or time minimums, so you pay only for the help you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Find out more information concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online service experts to deliver small and midsize businesses the best of both worlds: onsite support professionals when you require them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The wait time for on-site service visits is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more about why to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems. for more information, refer to Help Desk Services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can provide help with vital products and technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network protection engineering, fault tolerant it system consulting, virtual server solutions, plus integration, customization and training for small business applications including accounting, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects including site moves and major system migrations, longer term initiatives such as management information software programming and customization, database application development and administration services, and web design, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency services such as data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for critical business applications such as Exchange and Microsoft SQL to provide small and midsize companies with greater degrees of availability, security, and recoverability than is possible with the type of on-site data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same data centers that host the equipment of many of the world's largest information technology companies, Progent can eliminate the cost of building and maintaining the infrastructure required for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that upgrades and service packs remain updated, protection and performance is constantly monitored, and systems are regularly backed up and ready for complete and prompt recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small organization's servers in a setting that not only delivers the top level of dependability and expandability but that is also simple for clients to migrate to another support firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit businesses with mixed networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network administration while getting enterprise-class dependability and an unparalleled level of vendor alternatives. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered service, can support the mixed- platform and loosely standardized environments common with small companies, and keeps ownership of the software in the customer's hands so that migrating to a different virtual host is fast, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers expert remote support to help companies of any size integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete malware attack progression including protection, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical data, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that need important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security companies to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Eugene, Oregon Small Businesses
Progent's size, depth of technical expertise, and experience with enterprise network consulting enable small businesses to avoid the pitfalls associated with excessive dependence on small service organizations or individual consultants.

Working with Progent's Experts allows your company to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For IT services, small businesses often rely heavily on independent engineers. Though individual service providers carry lower overhead than more substantial IT service firms and can typically bill apparently smaller rates, freelancers are often spread too thin to react quickly to critical network problems. If a freelance engineer is occupied with another customer, sick, on travelling, or in training, the absence of replacement personnel may require your business to wait for help during a crisis. As your company grows, network unavailability or difficulties with line-of-business programs get more costly. The money you believed you were saving on a freelancer can be eaten up quickly because of lower productivity. In addition, when freelance engineers encounter unfamiliar problems, the unavailability of a large consulting group to fall back on for assistance forces them to learn in place while your company winds up footing the costs for their continuing education.

  • Have Access to Expertise in Complex Network Solutions
    The majority of small service firms or freelance consultants focused on small business IT consulting may excel at providing routine fixes but don't have the experience to work cost-effectively with complicated network environments with a variety of operating systems, many sites, Voice over IP systems, remote workers, integrated accounting and analytical applications, data-driven web sites, and specialized business applications. Progent's background with worldwide companies and Progent's extensive staff of specialists can be valuable to your small business because big-company environments are by nature complicated, integration problems require in-depth knowledge in many technical areas, and achieving an acceptable degree of robustness, availability, and security requires enterprise-tested leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small companies typically start with an IT system implemented on a shoestring budget. Without a solid basis, a series of band-aid fixes commonly get thrown onto of a weak foundation. As a business evolves, reliability and scalability issues can hinder the productivity of the business. Such networks require proper assessment, smart business planning, and in-depth expertise to migrate to an IT infrastructure that will provide the reliable foundation to meet critical business needs and support future expansion.

  • Team with Solution Consultants, Not Resellers
    Small businesses need guidance and insight to work through an ever more complicated array of IT options available for enabling growth and improving efficiency. Businesses do not need a network consultant or service organization that tries to promote products. Progent avoids conflicted motives by not selling hardware and software. Progent offers services and expertise only. This permits Progent to match technical services with the real needs of customers. Mixing IT consulting and product selling can lead to a conflict where the proposed solution is based on a predetermined technology instead of being driven by the true requirements of a client.

Contact Progent
In case your Eugene, Oregon business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Online Network Help
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent can show you how to prepare and execute a smooth move to Microsoft Dynamics GP so that you preserve your data, strengthen your security, enhance your management reporting, take complete advantage of Microsoft Office support, and reduce productivity disruption by designing and following a sensible migration plan. Progent can also help educate new Dynamics GP/Great Plains users so you don't waste productivity. Progent can improve your company reports and management analytics by offering Crystal Reports help, FRx programming, and Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other platforms make it possible to produce custom line-of-business software and eCommerce programs that integrate seamlessly with Microsoft Dynamics GP/Great Plains.

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    ProSight LAN Watch is Progent’s server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of critical devices that drive your network environment. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact productivity.

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    Progent's consultants can provide remote and onsite expertise for organizations of any size to evaluate the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Microsoft Office Communications Server. Progent can assist you to plan a local, cloud or hybrid topology; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office or Office 365; configure high-availability mechanisms; interface Skype for Business with your PSTN gateway; and integrate other collaboration platforms such as Cisco UC. Progent's certified data security consultants can assist you create and verify a security strategy for your Skype for Business deployment that meets regulatory requirements.

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    Progent's network engineers can help your company to automate desktop PC change and update management by providing support for administration solutions like Configuration Manager 2007, Systems Management Server, and WSUS.

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    SQL Server 2008 delivers powerful, familiar tools to computer professionals as well as to network users, lessening the difficulty of designing, integrating, administering, and using enterprise information and analytical applications on platforms ranging from mobile devices to corporate data systems. The sophistication and integration demands of Microsoft SQL Server 2008 require an IT consulting firm with hands-on expertise and broad knowledge in planning and deploying data-driven, end-to-end business technology solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, assures you success in designing, configuring and supporting Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.

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    Progent can give you access to application developers who can modify your Microsoft Dynamics ERP, MRP, and financial system programs to suit your particular company needs. Progent’s Microsoft consultants offer experience in Microsoft AX ERP Software, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also offers custom e-Commerce consulting services for secure, company-wide resource sharing as well as interfacing with Customer Relationship Management programs.

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, deploying, optimizing and troubleshooting SCOM environments and offer companies of all sizes expert online or on-premises consulting services for System Center 2012 Operations Manager. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the performance and availability required to monitor your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to import and customize System Center 2012 Operations Manager management packs based on industry best practices for monitoring network fabric and both Microsoft and 3rd-party apps and services. Also, Progent can provide fast online or onsite troubleshooting to help you to fix serious issues uncovered by System Center 2012 Operations Manager.

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    Progent's CISSP-premier cybersecurity experts can assist businesses of any size with any aspect of information system security. Progent can create cost-effective cybersecurity systems that protect a small office against modern malware attacks or Progent can design, deploy, and monitor an end-to-end security strategy for hybrid networks that accommodate onsite, online, and mobile clients sharing network resources spread across a mix of physical datacenters and various clouds.

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