Quick, Low-cost Online Computer Troubleshooting for Eugene, Oregon Small Businesses
For over two decades, Progent has focused on providing enterprise-class network support to clients who have small-company IT budgets. Progent has developed a unique support system that features a low-overhead, tightly connected virtual office network, sophisticated online troubleshooting tools, a large pool of engineers accredited in a wide range of technical disciplines, a Call Center service model that maximizes efficiency and guarantees follow-up, a worldwide group of remote support experts, in-person support availability for the majority of most zip codes in the United States, and a company ethos committed to solving network problems in the shortest time and at the least cost to customers.
For larger businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your internal network support staff. This can cut costs and help meet schedules for big IT initiatives like application development, disaster recovery planning, security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of accredited consultants to help your business to plan and implement your cloud computing strategy.
Key Products and Technologies Supported by Progent for Office Networks in Eugene, Oregon
Progent's nationwide team of certified support professionals offers assistance for all facets of network systems deployed by businesses of any size. Practice areas served by Progent in Eugene include:
Service Delivery Options for Eugene, Oregon Businesses
Progent offers a selection of options for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT management. Progent's model for providing network support is built on the Call Center operational structure common to big IT groups. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive service documentation, dependable follow-through, and tight expense monitoring across an array of IT service delivery modes that include remote troubleshooting, in-person support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can help customers to troubleshoot and repair network issues without the expense or delay of in-person support calls. The experience of Progent's network consultants allows them to handle most network problems quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup procedure for new customers to accommodate emergency situations and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out additional details about Progent's online computer support services.
- Onsite Service
Progent provides on-site computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote service engineers to deliver small and midsize businesses the ideal combination: hands-on service professionals when you require them plus the remote help of Progent's seasoned staff of network consultants, security professionals, and business application developers. The response time for on-site service visits is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more concerning how and why to register for Progent's in-person network service.
- Help Desk
Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who need fast and dependable access to an online Contact Center with efficient telephone support, online repair tools, and sufficient technical depth for full problem escalation. Since small and midsize businesses typically have tight information technology budgets and can spare little executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Services could be the most efficient option to ensure that small business computer networks are always up and running. Read more about Progent's Helpdesk services.
- IT Consulting Services
Progent offers small companies affordable access to enterprise-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security engineering, fault tolerant it system engineering, virtual server solutions, plus configuration, customization and support for business software including financials, ERP, reporting, sales automation, and productivity suites. Progent can help with one-time projects including site moves and massive software migrations, extended initiatives like business reporting software development and customization, database software development and DBA support, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and system management, or urgent response such as disaster recovery and malware cleanup.
- Application Hosting
Progent offers hosting for mission-critical applications like Exchange Server and SQL Server in order to provide small businesses with greater levels of dependability, security, and recoverability than is possible using the class of on-site data center that is practical for the majority of small and midsize businesses. Since Progent utilizes the same data centers that host the gear of some of the world's biggest IT companies, Progent can eliminate the expense of building and maintaining the systems needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted applications, Progent can also make sure that patches and service packs remain current, security and performance is constantly tracked, and systems and data files are regularly backed up and ready for complete and rapid restoration. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for all of a small organization's production servers in a setting that not only provides the highest level of dependability and extensibility but that is also simple for clients to migrate to another support provider or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtualization techniques that allow companies with multi-vendor networks to save dramatically on the expense of hardware, system support, and network administration while achieving world-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can support the mixed- platform and loosely standardized networks common with small businesses, and retains ownership of the software in the client's hands so that migrating to a new virtualized host is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Services
Progent offers expert online consulting to help businesses of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to address the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their networking appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex collection of infrastructure technologies including firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a business-wide perspective on system security and can assist with complex security projects such as SIEM solutions to help enterprises comply with business guidelines and government regulations for IT data security and incident reporting.
The scope and depth of Progent's engineering team offer a unique set of benefits to organizations wishing to maximize the productivity of their IT network within a reasonable budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional experience, in the trenches of network support, performing a broad variety of IT tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested approaches for fixing real-world IT problems rapidly.
Learn more concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises visits by the minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no registration charge and asks no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity does away with king-size bills for quick fixes. Another advantage of by-the-minute invoicing is that your company will be less inclined to permit minor problems to stay unaddressed until they become big ones.
Read more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or local support firms who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports given by each staff member to each client. The discipline of documenting and organizing service records results in more efficient support and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
Find out more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent faces few competitors. Small companies who utilize freelance service providers or who maintain internal IT staffs gain when Progent transfers information about critical technology and proven processes to make their networks more robust, protected, and efficient.
Read more details concerning Progent's knowledge transfer services.
In case your Eugene, Oregon business wants to contact Progent for network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Fast Online Technical Assistance
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).