Eugene, Oregon Expert Remote Network Support for Businesses of Any Size

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866-776-4368

Immediate, Low-cost Online Computer Network Troubleshooting for Eugene, Oregon Small Businesses
For over twenty years, Progent has focused on providing enterprise-quality computer support services to clients who have small-company budgets. Progent has developed a powerful service system that includes a streamlined, tightly connected virtual office infrastructure, custom online troubleshooting tools, a substantial pool of consultants certified in a wide array of technical practice areas, a Help Desk Call Center operational model that maximizes responsiveness and ensures follow-up, a worldwide group of remote support experts, in-person service availability for the majority of most zip codes in the U.S., and a company ethos focused on fixing network issues in the shortest time and at the lowest cost to customers.

For mid-size and large businesses, Progent can provide co-sourcing support to supplement the technical skills of your internal network service personnel. Co-sourcing can save money and help meet schedules for big projects like application design and development, disaster recovery planning, security evaluations, office consolidations, or technology migrations.

Progent can in addition provide access to accredited experts to help your business to plan and implement a sensible cloud strategy.

Main Technologies Supported by Progent for Business Networks in Eugene, Oregon
Progent offers the support of certified experts for all facets of network technology deployed in small organizations. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Eugene, Oregon Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for providing network support services is based on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Support Mechanism promotes fast response, comprehensive activity documentation, reliable follow-through, and tight expense monitoring for an array of IT service delivery alternatives that include online repairs, in-person support, high-end consulting, as well as server and application hosting.

Remote Service
Progent’s Technical Response Center (TRC) offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist customers to troubleshoot and repair hardware and software problems without the expense or delay of in-person support calls. The experience of Progent's network consultants makes it possible to handle most network issues quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for new clients to address urgent network problems and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out additional details concerning Progent's remote network support services.
On-site Support
Progent offers on-site technical support for registered customers in larger cities in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote service engineers to give small and midsize companies the optimal solution: on-premises support technicians when you require them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business software programmers. The response time for in-person service visits is usually less than one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more about how and why to sign up for Progent's in-person computer support.
Help Desk Call Center
Progent's Help Desk Services are intended for small and midsize businesses who require fast and reliable support from a professional Helpdesk with efficient telephone support, online troubleshooting tools, and sufficient technical depth for all needed problem escalation. Because small and midsize businesses typically have tight IT funds and can spare scant management bandwidth for handling network support, Progent's Help Desk Call Center Services could be the most cost-effective way to make sure that business computer systems are always productive. Read more concerning Progent's Contact Center services.
Consulting Expertise
Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with critical technologies including
Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection consulting, high availability network design, virtualization strategies, plus configuration, programming and training for small business programs such as accounting, ERP and MRP, management reporting, CRM, and productivity software. Progent can provide assistance with short-term projects such as site relocations and massive system migrations, extended initiatives such as business information application programming and customization, relational database application development and DBA support, and web design, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system administration, or urgent response like disaster recovery and virus cleanup.
Application Server Hosting
Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL in order to provide small companies with higher levels of dependability, security, and recoverability than is feasible using the type of internal data center that is achievable for the majority of small and midsize companies. Since Progent uses the same data centers that host the equipment of some of the planet's largest IT organizations, Progent can save you the investment in creating and maintaining the systems required for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, protection and efficiency is continually monitored, and systems and data files are consistently backed up and ready for full and rapid restoration. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.
Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting for the entirety of a small organization's servers in a setting that not only delivers the top degree of dependability and extensibility but that is also easy for clients to migrate to another service provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that allow companies with mixed networks to save significantly on the expense of capital equipment, system maintenance, and IT administration while getting world-class availability and an unprecedented level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed solution, can handle the mixed- OS and loosely standardized networks typical of smaller businesses, and keeps control of the software licenses in the client's possession so that migrating to a new virtual system is fast, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.
Hybrid Cloud Planning and Integration Consulting
Progent can provide expert online support to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine local resources along with cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

Progent's Low-Cost Managed Services for Remote IT Management
Progent's value-priced ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:

ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
ProSight WAN Watch: Infrastructure Management
Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to provide centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.

ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with data security requirements, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Eugene, Oregon Small Businesses
Progent's size, breadth of information technology expertise, and experience with corporate network support allow small businesses to sidestep the pitfalls associated with over dependence on thinly staffed support firms or individual consultants.

Working with Progent allows your small business to:

Avoid Over Reliance on Freelance Consultants
For IT support, small businesses sometimes rely excessively on individual consultants. Although individual service providers carry lower expenses than larger IT service firms and can typically bill apparently lower fees, freelancers are often stretched to far to respond rapidly to critical situations. If an independent engineer is busy with different customer, ill, on vacation, or in training, the lack of backup staff may require your company to wait for help during an emergency. The more your company grows, system downtime or difficulties with line-of-business programs get more costly. The dollars you thought you were saving on a freelancer can disappear fast due to lower output. Also, when freelance consultants confront unfamiliar technologies, the unavailability of a large engineering group to count on for assistance requires them to train with the meter running while your business winds up with the costs for their continuing education.
Have Access to Expertise in Complex IT Issues
The majority of small support firms or freelance engineers focused on small business IT consulting may excel at delivering connect-the-dots solutions but lack the experience to deal efficiently with complex IT configurations with a variety of platforms, many locations, Voice over IP implementations, remote workforces, integrated financial and analytical applications, data-driven web sites, and specialized business software. Progent's background with global enterprises and Progent's large group of specialists can benefit your small business because enterprise environments are characteristically complex, support issues require in-depth understanding of in numerous technical disciplines, and reaching a high degree of stability, availability, and security requires industry-tested processes.
Build a Firm Basis for Seamless Growth
Small companies typically start with a network implemented on a shoestring budget. Without a solid basis, a sequence of band-aid fixes often get tossed onto of a marginal structure. As a company grows, reliability and expandability problems can hinder the success of the business. These environments need proper assessment, smart business analysis, and in-depth expertise to upgrade to an IT infrastructure that will act as the solid foundation to meet critical business requirements and support downstream growth.
Work with Solution Providers, Not Resellers
Smaller businesses need guidance and education to work through an increasingly complicated maze of technology alternatives offered for enabling business growth and improving efficiency. They do not need a network engineer or service firm that attempts to promote a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services and expertise only. This allows Progent to align consulting support with the real interests of customers. Mixing IT support and product selling can lead to a situation where the recommended solution is based on a preselected technology instead of being based on the actual requirements of a client.

Contact Progent
In case your Eugene, Oregon business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Online Network Support
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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Progent’s Microsoft-certified consultants can assist your organization to enhance your application servers and/or desktops from 32 to 64 bits. Progent can assist your company to calculate the costs and benefits of upgrading to 64-bit computing, plan an efficient upgrade process that reduces operational interruptions, and provide inexpensive, expert remote help to aid you to configure 64-bit operating systems and application software on your current hardware.

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Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small or mid-size organization's servers in a solution that gives the maximum degree of availability and expandability and is also easy to migrate to another host. ProSight Virtual Hosting services are built upon mature virtualization technologies that enable small companies with mixed- platform environments to economize dramatically on the costs of capital equipment, system maintenance, and network management while achieving world-class reliability and an unmatched level of vendor independence.

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Years of experience delivering Microsoft expertise and Cisco technology consulting has enabled Progent to build an unmatched capability for serving branch offices that need IT help with the responsiveness associated with with small organizations but which offers professional client interaction, thorough documentation, and adherence to corporate IT protocols. If your corporation maintains a sales office located anywhere in California or any area served by Progent's consultants, Progent can offer a broad array of on-premises and off-site IT support services and system architecture assistance.

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The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's previous firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to maintain your legacy PIX or Cisco ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to design, deploy, optimize, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

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Microsoft Exchange and Apple Mac computers can work together efficiently. Progent's Mac and Microsoft certified consultants can help you install Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to collaborate with colleagues who use Outlook. With Exchange and Entourage for Mac, Exchange and Mac software can collaborate, allowing Mac users to get and transmit email, search the GAL, copy addresses, synchronize appointments, and alert fellow workers to meetings via your Microsoft Exchange account. Progent will make sure that your Exchange Server is appropriately configured and that WebDAV and Outlook Web Access are enabled. Progent also offers customized one-on-one Entourage education.

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Meraki Wireless AP Technical Consultant
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Progent's Cisco Meraki wireless access point consultants provide remote and onsite support to assist organizations of any size to plan, deploy, manage, upgrade or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist you to set up and manage Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco products such as Catalyst and Nexus switches, ASR routers and ASA firewalls to build a cohesive network infrastructure that delivers identical access, responsiveness, security, ease of management and availability for wired and Wi-Fi clients irrespective of their mobility or device.

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Progent offers clients the services of consultants who have been awarded some of the computer industry's most prestigious credentials. Progent thinks that customers have the right to be sure that their computer support professionals have accredited training as well as extensive real-world backgrounds so that Progent's clients can engage Progent's service with confidence. In many cases, vendor certifications like the Cisco Certified Internetwork Experts brings priority for significantly better vendor assistance than is offered to uncertified service providers, allowing Progent to offer clients a higher level of IT service. In addition, recognized certifications such as CISSP or ISSEP for network security can help enterprise customers to show compliance with regulatory requirements by engaging the services of recognized industry experts.

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Minneapolis, Minnesota Network Architecture IT Consultant

For enterprises with branches in California or any area served by Progent's consultants, Progent's Microsoft-certified network support experts and authorized Cisco network consultants offer a range of network support services such as project management, Sarbanes Oxley compliance, site relocations, corporate security, system architecture, local or phone-based branch office support, and technical support for co-location hosting environments. A Progent IT architect can help you design a multi-office information system that makes smart use of co-location facilities and Internet hosting sites. Progent’s Microsoft qualified consultants can help major enterprises design, integrate and maintain major rollouts of the latest versions of Microsoft products such as Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise Windows. Progent’s CCIE and CCNP consultants can help you configure Cisco products for connectivity solutions that incorporate basic, high-performance, integrated, and wireless networking.

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Database Development Consultants

Progent's certified relational database developers offer small and midsize businesses remote DBA and programming services for leading RDBMS products such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting services offered by Progent include installation and integration, database architecture and programming, management services, replication solutions, storage management, performance optimization, migration, security and compliance, backup/restore options, problem solving, and webinar training.

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Microsoft Office SharePoint Server 2010 Support Outsourcing
SharePoint Server 2007 Network Consulting

Progent’s Microsoft-certified consultants offer small and medium sized businesses IT consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, teams and information. SharePoint Portal Server offers a common spot for your workers or customers to access, manage, distribute and interact with relevant information, files, and software and to communicate with other people. It enables faster and better decisions, more efficient sharing across teams and more economical business practices. The primary objective of SharePoint Server is to bring together, in a productive way, all of the many sources of knowledge available inside and without a business network. Windows SharePoint Services connect employees, customers, teams and projects with the data they’ve created in a way that makes data convenient to locate, retrieve and re-use.

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Progent's Microsoft-certified consultants can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your company, develop pilot systems and migration plans, optimize your network for local, multi-location, cloud-based, and partial-cloud datacenters, train your IT support team, create a corporate-wide security plan, streamline IT management, assist with creating applications, and generate and test a DR/BC plan.

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Cisco offers an extensive array of routers that includes routers designed to provide the protection, bandwidth, and availability demanded by customers from small offices to global enterprises and service providers. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved reliability and network uptime. Progent can help you select and integrate Cisco routers to build a solid infrastructure for your IT system and to make it easy to expand as you add new users, start new offices, install new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers powered by the Cisco IOS operating system, including Cisco's 800 series of small business VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Series Routers.

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For small businesses interested in Progent's network support outsourcing, design expertise, or technical support services, phone 800-993-9400 or send email to information@progent.com.

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Progent's productive atmosphere will allow you to become a more capable professional by enhancing your information technology skills and boosting the loyalty of your customers. Progent makes good on this promise by recruiting the best professional talent for you to operate with, offering an advanced network and communications architecture, running specialized software tools to enable the highest quality of support, and by optimizing our operational models for finding and keeping clients.

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MySQL Standard Edition Consultant
Baltimore, MD MySQL migration Consultant

Progent can provide cost-effective online access to an Oracle-certified MySQL DBA or application developer and can help organizations of any size to configure and support MySQL in a dependable network infrastructure that provides high levels of performance, expandability, and security. Progent also has proven skill helping companies migrate databases from Oracle to MySQL.

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Hyper-V Virtual Server Technology Professional Des Moines, IA

Progent's Microsoft-certified consultants can help you analyze the possible advantages of Hyper-V-powered server virtualization for your business, conduct pilot installations to validate Hyper-V's compatibility with your production applications, evaluate your network and server infrastructure for smooth performance with virtualization technology, assist you in moving to Windows Server 2008 and setting up Windows Hyper-V, educate your network management personnel to track and manage Hyper-V, provide expert consulting support for enhancing the security of your virtual servers, design and validate business continuity processes that optimize network uptime, and deliver ongoing consulting and technical support including affordable online troubleshooting and turn-key Help Desk services.

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Walnut Creek, California Custom Microsoft Dynamics Development Small Business Network Consultant

Progent can give you access to programmers who can modify your Microsoft Dynamics ERP, MRP, and accounting system programs to meet your unique company needs. Progent’s Microsoft support experts offer experience in Microsoft Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management Software. Progent also provides expert e-Commerce consulting services for safe, corporate-wide information sharing as well as interfacing with Customer Relationship Management packages.

SQL Server 2012 Reporting Services Remote Consulting SQL Server Management Studio Remote Support Services

Santa Ana, California Specialist Outsourcing Services
Call Center Technology Consulting Services
Virtual Help Desk Troubleshooting

Progent's Computer Call Center Outsourcing Support Services for desktop support are designed especially for small organizations who require fast availability of a Help Desk Service Center with expert phone support and effective escalation capability but who must work within a limited network support budget. Key features of Progent's Help Desk Outsourcing Services include: Help Desk Call Center Support, Optional Remote Access Provisioning, Initial System Assessment, Expert Prioritization, Virtual Helpdesk Services, By-the-Minute Billing, and Helpdesk Software Recommendation and Integration.

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Solaris Online Help
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Progent's Solaris platform support experts offer small and mid-size companies and developers support for administering and supporting Solaris environments that coexist with Microsoft-powered technology. Progent can give your organization contact with Sun Solaris experts, consulting professionals qualified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide array of experience provides you with a convenient single consulting firm to help you build and manage a secure and reliable mixed-platform network and communications infrastructure that supports Sun Solaris and Microsoft coexistence by combining Windows with major variants of UNIX such as Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or major Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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Setup and Support for Microsoft Financial Software
Dynamics GP/Great Plains Features Computer Consultants

Progent can help you plan and implement an efficient move to Microsoft Dynamics GP/Great Plains so that you preserve your information, improve your protection, modernize your analytics, take full advantage of Microsoft Office support, and reduce business disruption by designing and executing a sensible migration strategy. Progent can also help train new Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can improve your company reports and management analytics by providing Crystal Reports consulting, FRx programming, and Microsoft Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create custom business applications and eCommerce programs that integrate seamlessly with Microsoft Dynamics GP.

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IT Consultant for Microsoft Operations Manager 2000
Microsoft Operations Manager Remote Technical Support Livermore

Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, enhancing and repairing SCOM solutions and can provide companies of all sizes expert remote or onsite consulting services for SCOM 2012. Progent can help your company to plan an architecture for SCOM 2012 servers that delivers the performance and resilience needed to watch over your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to import and customize System Center 2012 Operations Manager management packs according to industry best practices for monitoring network fabric as well as Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast remote or onsite troubleshooting to assist you to remediate serious problems uncovered by SCOM 2012.

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Troubleshoot for Solaris Remote
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Progent provides nationwide online phone support and troubleshooting services for companies who operate Solaris networks or whose IT systems include a combination of Solaris and Microsoft products. Online network consulting provides maximum leverage for your information technology dollar by preserving user productivity and limiting the hours billed for computer analysis and repair. Sophisticated remote access technology and experienced technicians and engineers allow Progent to solve the majority of network issues without squandering time and expense by traveling to your site. In most of situations your network problems can be remediated over the phone or through a mix of telephone support and online access. Progent can make available Cisco CCIE network experts and CISSP and ISSAP certified security specialists to assist you with the most difficult network issues.

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Network Consultants

Progent's Mac support engineers can assist you with a broad array of network foundation areas such as network architecture, off-site and mobile connectivity, internetwork compatibility, protection, and new technologies such as Voice over IP and high-speed wireless networking. For company networks based solely on Mac OS X or for systems that use a combination of Mac, Linux and Windows powered servers and desktops, Progent has the experience and depth to deal with the challenge of designing, integrating, and supporting a system architecture that is reliable, secure, productive and supportive of your business goals. Progent can show you how to deploy Apple’s Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Apple's Xsan SAN solution. Progent can also provide skilled experts to support Cisco routers and switches.

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Progent's Microsoft and Cisco authorized experts offer three service programs to help medium-size and large organizations create an efficient and productive internal Computer Support Helpdesk. Progent's consulting services include ROI evaluation, process analysis and improvement, management reporting, training of internal personnel, and documentation of processes. Progent's Software Selection and Integration Services help businesses analyze the various top level Help Desk software packages on the market and decide what packages may be too expensive, lack key features, or align poorly with your company's corporate culture. Progent also provides short-term staffing for businesses who need to augment their internal Help Desk team for special projects or to substitute for vacationing or indisposed workers.

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Progent's Microsoft and Cisco qualified network consultants can provide advanced support for a wide range of products and technologies and can deliver that assistance remotely nationwide or onsite in major cities across the country and anywhere in California. Progent provides remote support for networks powered by Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that include a combination of Windows and UNIX-family platforms. Progent also offers the expertise of Cisco CCIE network specialists for the toughest connectivity issues, as well as the the support of CISSP-qualified security engineers to handle complex security planning and troubleshooting. Progent has delivered online network support to businesses in every state in the United States.

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