Eugene, OR Online Help from Certified Computer Network Service Professionals
Progent's network technical support services can deliver your Eugene, OR business cost-effective and reliable access to enterprise-class consulting engineers. By providing IT support help when you need it, offering advanced knowledge for line-of-business technologies, offering value-added support such as 24x7 network monitoring, and billing only for support you use, Progent offers your Eugene, Oregon business an economical alternative for maximizing the profitability of small-scale business networks. Whether you run a local system, connect to cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the intelligent way for businesses to create and manage a robust and safe information network and to have quick availability of the seasoned consulting typically available only to businesses who are able to afford a sizeable in-house information technology staff.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house IT service personnel. This can cut costs and minimize technical risks for big projects such as application design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide access to certified experts to assist your business to plan and execute a sensible cloud computing strategy.
Core Products and Technologies Supported by Progent for Businesses in Eugene, Oregon
Progent offers the support of accredited experts for all aspects of network technology found in small and midsize organizations. Products and technologies supported by Progent's consultants include:
Service Delivery Alternatives Available for Eugene, Oregon Companies
Progent has a selection of options for providing small businesses and local governments with cost-effective computer services for troubleshooting, system architecture, and IT administration. Progent's paradigm for providing computer support services is built on the Call Center operational structure common to larger IT organizations. Progent's Contact Center Support Model promotes fast support, comprehensive service records, reliable follow-through, and strict cost control for an array of IT support delivery options that include remote repairs, on-premises support, and top-tier consulting.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can assist customers to analyze and fix hardware and software issues without the expense or time loss of travel for onsite support calls. The background of Progent's IT consultants allows them to handle the majority of IT issues quickly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for new clients to address urgent network problems and Progent charges by the minute with no startup fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Learn additional information concerning Progent's online computer support expertise.
- Onsite Support
Progent provides onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's remote service engineers to give small businesses the best of both worlds: hands-on support technicians when you need them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business application developers. The wait time for on-site support visits is usually less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more concerning why to sign up for Progent's onsite network support services.
- Help Desk Call Center
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging problems. for more information, see Help Desk Services.
- Help Desk Co-management Services
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's pool of veteran technical support engineers and subject matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. For more information, visit Progentís Help Desk Co-management services.
- Consulting Services
Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can provide assistance with critical products and technologies such as
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection consulting, non-stop it system consulting, virtualization strategies, plus integration, programming and support for small business applications including accounting, ERP, business analytics, CRM, and office productivity software. Progent can provide assistance with short-term projects including office relocations and massive system migrations, longer term projects like upgrading an older MRP platform to a current Microsoft Dynamics 365 package, relational database software programming and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response such as data restoration and virus cleanup.
- Infrastructure Consulting Services for Telecommuters
Progent can assist small and mid-size businesses to plan, configure and troubleshoot the infrastructure needed to support telecommuters. Areas of infrastructure where Progent's experts can deliver support include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, wireless LAN planning and implementation, and robust Internet connections. To learn about Progent's infrastructure consulting expertise for an at-home workforce, refer to network infrastructure expertise for an at-home workforce.
- Private Cloud Hosting
Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's production servers in an environment that not only delivers the highest level of fault-tolerance and extensibility but that is also simple for clients to transfer to another support provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit businesses with mixed environments to benefit significantly on the costs of hardware, infrastructure maintenance, and network administration while getting world-class availability and an unprecedented degree of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can handle the mixed- platform and non- standardized environments common with small companies, and retains ownership of the software in the customer's possession so that migrating to a new virtual host is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent offers expert remote support services to help organizations of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that combine on-premises IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight line of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a further layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so that all potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Eugene, Oregon Businesses
Progent's size, breadth of information technology skill, and experience with enterprise network support allow small companies to sidestep the problems related to excessive dependence on small support organizations or independent engineers.
Teaming with Progent's Experts enables your company to:
- Avoid Excessive Reliance on Freelance Support Consultants
For IT support, small businesses sometimes depend excessively on freelance engineers. Though individual support providers carry lower expenses than more substantial support organizations and can afford to charge apparently lower fees, individuals are often too busy to react quickly to urgent network problems. If an independent engineer is occupied with another customer, sick, on travelling, or in class, the absence of backup personnel may force your company to wait for help during a crisis. As your company grows, system downtime or problems with line-of-business programs get more expensive. The dollars you believed you were saving on an independent consultant can be eaten up quickly due to lower productivity. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a big consulting team to count on for advice forces them to learn with the meter running while your business ends up footing the costs for their continuing training.
- Have Access to Expertise in Complex IT Solutions
Many small service firms or freelance engineers focused on small business IT support are capable of providing routine fixes but lack the experience to deal cost-effectively with complicated IT environments that have mixed operating systems, numerous offices, Voice over IP systems, mobile clients, integrated accounting and analytical software, eCommerce, and custom business software. Progent's background with worldwide enterprises and Progent's large staff of specialists can be valuable to your company because big-company environments are by nature complicated, support problems require thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of robustness, availability, and security calls for enterprise-proven leading practices.
- Create a Firm Foundation for Seamless Growth
Small businesses often begin with a network cobbled together on a tight budget. Without a carefully designed basis, a sequence of improvised repairs often get tossed onto of a marginal foundation. As a business evolves, stability and expandability problems can undermine the productivity of the business. Such environments need proper evaluation, smart business planning, and in-depth expertise to migrate to an IT infrastructure that can provide the solid basis to handle critical business requirements and ease downstream growth.
- Team with Solution Finders, Not Product Resellers
Smaller businesses require guidance and education to work through an ever more complicated array of technology alternatives available for enabling business growth and enhancing efficiency. Businesses do not need a network engineer or support organization that attempts to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent provides consulting and services only. This allows Progent to match consulting services with the real interests of customers. Combining network consulting and product selling can lead to a situation where the recommended solution is built around a predetermined technology rather than being driven by the actual needs of a small business.
If your Eugene, Oregon business wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Support
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).