Expert Online Troubleshooting for Eugene, Oregon Small Business Computers from Microsoft Certified Consultants
Small companies have typically been underserved by large IT support firms. Many small businesses permit themselves to become excessively dependent on individual engineers or small support organizations who lack the bandwidth or extensive skill sets to respond promptly or effectively to network crises. Still other small businesses resort to giant service providers staffed with personnel taught to provide standardized fixes for common issues but who do not have the experience and technical scope to deal with the variety of environments and absence of standardization typical of small company information networks.

Progent's proven approach to delivering affordable and effective technical service to small businesses has made Progent among the most respected Microsoft-certified network service organizations in the industry. Progent has provided remote support to companies in every state in the United States (See Progent's customer testimonials).

For larger businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house IT service personnel. Co-sourcing can save money and help meet schedules for major IT initiatives like application design and development, business continuity preparedness, network security audits, merging datacenters, or technology migrations.

Progent can also offer the services of accredited experts to help your company to plan and implement a sensible cloud computing strategy.

Key Areas of Expertise Serviced by Progent for Businesses in Eugene, Oregon
Progent's national team of industry certified support professionals provides assistance for all aspects of network technology used by businesses of any size. Areas served by Progent in and around Eugene include:

Support Delivery Alternatives Available for Eugene, Oregon Companies
Progent offers a selection of alternatives for providing small companies with cost-effective IT services for technical support, system architecture, hosting, and IT management. Progent's paradigm for providing IT support is built on the Help Desk operational structure common to big IT support organizations. Progent's Help Desk Call Center Support Model ensures fast response, comprehensive activity documentation, consistent follow-through, and strict cost control for a range of network service delivery modes that include online repairs, in-person help, top-level consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to analyze and repair hardware and software issues without the cost or delay of travel for onsite service visits. The background of Progent's IT consultants makes it possible to handle most network problems rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based signup procedure for first-time clients to address emergency situations and Progent charges by the minute with zero sign-up fees or minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out more information concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers on-site technical support for signed-up customers in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote support experts to deliver small companies the ideal combination: on-premises support technicians when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The response time for on-site service calls is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details concerning why to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for all companies who need prompt and reliable support from an online Helpdesk with effective telephone support, remote troubleshooting capability, and enough technical strength for all needed escalation. Because smaller companies usually are constrained by tight information technology funds and can spare scant executive attention for handling network support, Progent's Helpdesk Outsourcing Services could be the most efficient way to make sure that business computer systems are always up and running. Learn more details about Progent's Help Desk services.

  • IT Consulting Expertise
    Progent provides small companies affordable access to world-class consultants who can deliver help with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security engineering, high availability network consulting, virtual server strategies, plus integration, programming and support for business applications such as accounting, ERP and MRP, reporting, CRM, and productivity software. Progent can help with short-term projects including office moves and major software migrations, extended initiatives like management reporting software programming and customization, relational database application development and administration services, and web design, on-going services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for key business applications such as Exchange Server and Microsoft SQL in order to provide small businesses with greater levels of reliability, protection, and performance than is possible using the type of in-house data center that is practical for the majority of small businesses. Because Progent utilizes the same data centers that support the gear of some of the planet's biggest IT organizations, Progent can save you the investment in creating and maintaining the systems needed for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and service packs remain current, protection and efficiency is continually tracked, and systems are consistently archived and available for full and prompt restoration. Learn additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize company's production servers in an environment that not only delivers the highest degree of availability and scalability but that is also easy for customers to migrate to a different service provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server techniques that allow businesses with mixed environments to benefit dramatically on the costs of hardware, system support, and network administration while achieving world-class availability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can handle the mixed- OS and loosely standardized environments common with small businesses, and keeps control of the software in the client's hands so that migrating to a new virtual host is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide advanced remote consulting services to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that combine on-premises resources as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and VMs that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Eugene, Oregon Small Businesses
Progent's size, breadth and depth of technical skill, and familiarity with enterprise IT consulting enable small and midsize companies to sidestep the problems related to excessive dependence on small service firms or independent consultants.

Working with Progent's Experts enables your small business to:

  • Avoid Excessive Dependence on Individual Consultants
    For network support, smaller companies sometimes rely heavily on independent engineers. Though freelance service engineers have lower overhead than larger IT service firms and can typically charge apparently lower rates, they are sometimes unable to respond rapidly to critical situations. If a freelance engineer is occupied with another client, ill, on vacation, or in class, the absence of backup staff may force your business to go without help in case of a crisis. The more your small business grows, network unavailability or problems with critical applications get more costly. The money you believed you were conserving on a freelancer can be eaten up quickly because of lost output. Also, when freelance engineers confront new technologies, the lack of a big engineering group to count on for help requires them to train with the meter running while your business ends up footing the bill for their ongoing education.

  • Have Access to Experts in Complex Information Technology Solutions
    Many smaller support firms or freelance consultants focused on small company IT support are capable of delivering connect-the-dots solutions but lack the experience to work cost-effectively with complicated network infrastructures that have mixed platforms, many offices, VoIP implementations, remote workers, interconnected financial and operational applications, eCommerce, and custom business software. Progent's background with worldwide companies and Progent's large team of specialists can be valuable to your business because enterprise networks are by nature complicated, support issues require thorough knowledge in many technical disciplines, and achieving an acceptable level of stability, availability, and protection requires industry-proven best practices.

  • Build a Solid Foundation for Growth
    Small businesses often begin with an IT system implemented on a tight budget. Lacking a solid architecture, a series of ad hoc repairs often get tossed on top of a marginal structure. As a company grows, reliability and expandability problems can undermine the productivity of the organization. These environments need proper assessment, intelligent strategic analysis, and in-depth experience to migrate to a network environment that will provide the reliable basis to meet current business needs and ease future expansion.

  • Partner with Solution Finders, Not Product Vendors
    Smaller businesses need direction and insight to work through an increasingly complicated array of technology alternatives available for accelerating growth and enhancing productivity. They do not need an IT engineer or support firm that attempts to sell them products. Progent avoids conflicts of interest by not selling any products. Progent provides consulting and services only. This permits Progent to align technical services with the real interests of customers. Mixing network support and product reselling can result in a situation where the recommended solution is built around a predetermined vendor rather than being driven by the true needs of a small business.

How to Contact Progent
In case your Eugene, Oregon business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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