Quick, Low-cost Remote Computer Network Assistance for Eugene, Oregon Small Businesses
For over twenty years, Progent has specialized in providing world-class computer support services to customers with small-company budgets. Progent has built a unique support system that features a low-overhead, tightly connected virtual office network, sophisticated remote repair technology, a large team of consultants accredited in a broad range of technical disciplines, a Help Desk operational model that promotes responsiveness and guarantees follow-up, a global team of on-line support professionals, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate culture focused on fixing network problems in the shortest time and at the lowest cost to customers.

For larger companies, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house network support group. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of certified consultants to help your business to design and execute a sensible cloud computing strategy.

Primary Technologies Serviced by Progent for Eugene, Oregon Businesses
A Microsoft-certified Partner computer support firm with a world-class team of Cisco CCIE network infrastructure consultants and Apple certified consultants, Progent offers emergency troubleshooting and low-cost remote consulting to Eugene, OR companies for a wide array of computer technologies including:

Support Delivery Alternatives for Eugene, Oregon Businesses
Progent offers a selection of options for providing small and midsize businesses with affordable computer services for technical support, system architecture, and IT management outsourcing. Progent's model for delivering computer support services is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Help Desk Support Model ensures fast response, thorough activity documentation, consistent follow-up, and strict expense control for an array of network service delivery modes that include online repairs, onsite help, and top-tier consulting.

  • Online Service
    Progent's Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can help customers to troubleshoot and repair network problems without the cost or time loss of in-person service calls. The experience of Progent's network engineers makes it possible to resolve the majority of network issues quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration procedure for new clients to accommodate emergency network problems and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and GIAC-certified security engineers. Find out more information about Progent's online network support expertise.

  • Onsite Support
    Progent provides onsite computer support for signed-up customers in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote service experts to deliver small companies the best of both worlds: in-person service professionals when you need them plus the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The response time for in-person service visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more details concerning how and why to register for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide small businesses a comprehensive solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, visit Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting. For more information, see Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent offers small businesses affordable availability of enterprise-class IT professionals who can provide help with critical products and technologies including Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system consulting, virtualization strategies, plus configuration, customization and training for business software such as accounting, ERP, management reporting, CRM, and productivity packages. Progent can help with short-term projects such as office moves and massive system migrations, extended initiatives like customizing a legacy ERP platform to a current Microsoft Dynamics or Dynamics 365 package, database software development and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network administration, or emergency response like data restoration and malware cleanup.

  • Infrastructure Guidance for Teleworkers
    Progent can help small and mid-size businesses to design, configure and debug the network infrastructure for offsite workers. Aspects of infrastructure for which Progent's consultants can deliver assistance include secure and convenient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network planning and deployment, and robust Internet access. For details about Progent's infrastructure expertise for teleworkers, visit network infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's production servers in an environment that not only provides the top level of availability and expandability but that is in addition easy for clients to migrate to another service firm or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is structured around mature virtualization techniques that permit companies with mixed networks to benefit dramatically on the costs of capital equipment, system support, and network administration while achieving world-class reliability and an unprecedented degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered service, can handle the multi- OS and loosely standardized networks typical of small companies, and retains ownership of the licenses in the client's possession so that moving to a new virtualized host is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote consulting support to help organizations of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security companies to deliver centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so all looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you�re planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing cybersecurity posture and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated array of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a business-wide perspective on system security and can help with complex security programs such as SIEM solutions to help companies meet industry guidelines and statutory requirements for network data protection and reporting.

The scope and depth of Progent's consulting staff bring a powerful set of advantages to organizations wishing to maximize the business value of their information system within an affordable budget. These advantages include:

  • Best Methodology
    Progents team of Microsoft and Cisco Premier consultants average more than ten years of hands-on professional experience, at the forefront of IT support, executing a broad variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not just world-class technical help, but also a consultant with proven methods for fixing real-world network problems quickly. Read more details about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for phone support and on-site visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for support services provided during normal business hours. Many support organizations impose large minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity eliminates major bills for fast solutions. Another advantage of by-the-minute billing is that clients are less inclined to allow minor problems to fester until they become major ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some freelance consultants or local support firms who provide scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by each staff member to each customer. The discipline of documenting and organizing service records allows more efficient support and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Small businesses who work with freelance consultants or who maintain in-house support staffs gain when Progent transfers information about critical technology and tested processes to make their networks more reliable, protected, and productive. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Eugene, Oregon company needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Support
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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