Low-cost Network Troubleshooting from Microsoft and Cisco certified Consultants for Companies in Eugene, OR
By offering professional support when you require it, making available in-depth expertise for critical business applications, providing innovative services such as virtual server hosting, billing solely for services delivered, and charging no setup fees or retainers for standard services, Progent enables your company to maximize the competitive value of your It network and cut support costs. Progent recognizes that network protection, dependability, and efficiency are as important to small businesses as to major enterprises but that small companies don't have the leverage to spend heavily in information networks and internal support groups. Progent's basic value proposition is that no IT support organization can match Progent's capability to deliver the network support expertise your business needs whenever you need it and at a cost you can justify.
For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house IT support staff. This can reduce expenses and help meet schedules for big projects such as application development, disaster recovery planning, security audits, office consolidations, or technology migrations and upgrades.
Progent can also offer the services of accredited experts to help your company to design and implement your cloud strategy.
Core Products and Technologies Serviced by Progent for Eugene, Oregon Businesses
A Microsoft-certified Partner computer support company that maintains a world-class group of Cisco Certified CCIE network infrastructure consultants and Apple Computer accredited engineers, Progent offers emergency assistance and affordable remote consulting to Eugene, OR companies for a broad range of information technologies such as:
Service Delivery Options for Eugene, Oregon Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering IT support services is built on the Help Desk structure common to larger IT support groups. Progent's Help Desk Service Mechanism promotes fast support, comprehensive activity documentation, reliable follow-up, and strict expense control for a range of IT service delivery options that include remote troubleshooting, in-person help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can assist customers to troubleshoot and fix network problems without the cost or delay of in-person support visits. The background of Progent's network engineers allows them to handle the majority of network problems quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based registration process for new clients to accommodate urgent situations and Progent bills per minute with zero startup charges or time minimums, so you pay only for the assistance you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Learn more details about Progent's remote network troubleshooting expertise.
- On-site Support
Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote service experts to give small and midsize businesses the ideal combination: on-premises service professionals when you need them plus the on-line help of Progent's worldwide team of network consultants, security specialists, and business software programmers. The wait time for in-person service visits is usually less than one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more about why to sign up for Progent's onsite network support.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex issues. For details, visit Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small and midsize businesses affordable access to world-class consultants who can deliver assistance with critical products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network protection consulting, fault tolerant it system design, virtualization strategies, plus integration, programming and support for business programs including accounting, ERP and MRP, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects including office relocations and major system upgrades, longer term initiatives like business analytics application development and support, relational database application programming and administration support, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network health monitoring and system administration, or emergency services such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for critical business applications such as Exchange and MS SQL to provide small and midsize companies with higher degrees of reliability, protection, and performance than is feasible with the class of on-site data center that is practical for most small and midsize companies. Since Progent uses the same facilities that host the gear of many of the world's biggest IT organizations, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions stay current, protection and efficiency is continually monitored, and systems are regularly archived and available for complete and rapid recovery. Learn additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the top degree of availability and scalability but that is also convenient for customers to transfer to a different service firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server techniques that allow businesses with mixed environments to save significantly on the expense of hardware, system maintenance, and IT management while getting world-class availability and an unparalleled level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed package, can handle the mixed- OS and non- standardized networks common with smaller companies, and keeps control of the licenses in the client's possession so that moving to a different virtualized host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting
Progent offers advanced online consulting support to help businesses of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that utilize on-premises resources as well as cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's affordable ProSight line of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to automate the complete threat progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Eugene, Oregon Small Businesses
Progent's size, breadth and depth of information technology expertise, and experience with enterprise network support allow small businesses to sidestep the problems related to over dependence on small service organizations or independent engineers.
Teaming with Progent's Experts allows your company to:
- Prevent Over Reliance on Individual Consultants
For IT services, smaller companies sometimes depend heavily on independent consultants. Although freelance support providers have lower overhead than larger support firms and can afford to bill nominally smaller fees, individuals are sometimes unable to respond quickly to critical situations. If a freelance engineer is busy with different client, ill, on travelling, or in class, the absence of replacement staff may force your business to wait for assistance in case of a crisis. As your small business grows, system unavailability or difficulties with line-of-business programs become more expensive. The money you thought you were saving on an independent consultant can evaporate fast because of lower output. Also, when independent engineers encounter new technologies, the unavailability of a big consulting team to count on for advice forces them to train in place while your business ends up with the costs for their continuing education.
- Gain Access to Experts in Sophisticated Network Issues
The majority of smaller service organizations or independent consultants specializing in small business IT support may excel at delivering connect-the-dots solutions but don't have the seasoning to deal efficiently with complex IT configurations with a variety of operating systems, multiple locations, VoIP systems, remote workforces, interconnected accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's large team of experts can benefit your business because big-company environments are inherently complicated, support problems require thorough knowledge in numerous technical disciplines, and achieving an acceptable level of stability, availability, and protection requires enterprise-proven best practices.
- Create a Solid Foundation for Seamless Growth
Small companies typically begin with a network implemented on a shoestring budget. Without a solid architecture, a series of ad hoc fixes commonly get thrown onto of a weak structure. As a company grows, reliability and scalability problems can hinder the productivity of the business. These environments require thorough assessment, smart business analysis, and broad-based expertise to migrate to an IT environment that will act as the reliable foundation to handle current business requirements and support downstream expansion.
- Work with Solution Consultants, Not Product Vendors
Smaller businesses need direction and education to navigate through an ever more complicated maze of technology alternatives offered for enabling business growth and improving efficiency. Businesses do not need a network engineer or service organization that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides consulting and services only. This permits Progent to align consulting support with the real needs of clients. Combining IT support and product reselling can lead to a conflict where the proposed solution is based on a predetermined technology instead of being based on the actual needs of a customer.
Get in Touch with Progent
In case your Eugene, Oregon business wants to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Fast Remote Network Assistance
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).