Professional Remote Service for Eugene, Oregon Small Business Computers from World-class Engineers
Small businesses have traditionally been overlooked by major IT support organizations. Some small companies allow themselves to grow dangerously dependent on individual engineers or small consulting organizations who don't have the bandwidth or broad skill sets to react quickly or efficiently to network emergencies. Still other small businesses turn to mass-market support providers staffed with personnel taught to offer standardized fixes for ordinary issues but who are missing the experience and versatility to handle the diversity of environments and lack of standards that characterizes small business information networks.

Progent's time-tested approach to delivering low-cost and successful network support to small businesses has made Progent among the premier Microsoft-certified IT service organizations in the industry. Progent has provided remote support to companies in every state in the United States (refer to Progent's customer testimonials).

For medium-size and enterprise companies, Progent offers co-sourcing and project management support to add to the technical skills of your in-house IT support staff. This can reduce expenses and help meet schedules for big projects like application design and development, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide access to accredited consultants to assist your business to design and execute a sensible cloud strategy.

Main Technologies Serviced by Progent for Eugene, Oregon Office Networks
As a Microsoft-certified Partner computer support company with a large group of Cisco Certified CCIE network experts and Apple Computer certified engineers, Progent offers urgent troubleshooting and low-cost online consulting to Eugene, OR small businesses for a broad array of computer technologies such as:

Support Delivery Options for Eugene, Oregon Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, and IT management outsourcing. Progent's model for providing network support is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive service documentation, reliable follow-through, and strict expense control across a range of network support delivery options that include remote repairs, in-person support, and top-level consulting.

  • Remote Service
    Progent’s Technical Response Center (TRC) offers urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified support experts can assist customers to troubleshoot and fix hardware and software problems without the expense or delay of on-premises support visits. The experience of Progent's IT consultants allows them to handle most network problems rapidly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based signup process for new customers to address emergency situations and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Find out more details concerning Progent's remote computer support services.

  • Onsite Support
    Progent offers onsite computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's online service experts to give small companies the optimal solution: in-person support professionals when you require them as well as the remote help of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The wait time for in-person service calls is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more details about why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues. To learn more, see Online Help Desk Services.

  • Consulting Expertise
    Progent provides small and midsize businesses affordable availability of world-class IT professionals who can deliver help with vital products and technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network protection engineering, fault tolerant network engineering, server virtualization strategies, plus integration, programming and training for small business applications such as financials, ERP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as office relocations and major system migrations, longer term initiatives such as business information software programming and customization, database software development and DBA services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and system management, or urgent response like data restoration and virus cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small company's production servers in an environment that not only provides the top degree of availability and expandability but that is also simple for customers to migrate to a different support firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtual server technologies that allow small businesses with mixed environments to save dramatically on the expense of capital equipment, system support, and network administration while getting world-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed service, can support the multi- OS and loosely standardized networks common with small companies, and retains control of the software in the customer's possession so that moving to a different virtual host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote support services to help organizations of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's low-cost ProSight family of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical data, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup environment that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Eugene, Oregon Small Businesses
Progent's staff size, scope of technical expertise, and experience with corporate IT support enable small and midsize businesses to sidestep the problems associated with over reliance on thinly staffed service organizations or freelance consultants.

Teaming with Progent's Experts allows your business to:

  • Prevent Excessive Reliance on Individual Support Consultants
    For IT support, smaller companies often rely excessively on individual consultants. Though individual service engineers carry lower expenses than larger support firms and can afford to charge apparently smaller rates, individuals are often too overworked to react quickly to critical network problems. If an independent engineer is occupied with another client, sick, on vacation, or in class, the absence of replacement personnel may require your company to wait for assistance in case of a crisis. As your small business expands, network downtime or problems with critical applications become more costly. The dollars you thought you were saving on an independent consultant can be eaten up fast due to lost output. In addition, when independent consultants encounter unfamiliar problems, the unavailability of a big consulting team to rely on for help forces them to learn with the meter running while your organization winds up with the costs for their continuing training.

  • Have Access to Experts in Complex Network Issues
    The majority of smaller service organizations or independent consultants focused on small business network consulting are capable of providing routine solutions but don't have the experience to work cost-effectively with complex IT environments that have mixed platforms, many sites, Voice over IP implementations, mobile clients, interconnected accounting and analytical software, eCommerce, and custom business applications. Progent's background with worldwide companies and Progent's large staff of experts can be valuable to your company because big-company environments are by nature complicated, support issues demand thorough knowledge in many technical areas, and achieving a high degree of stability, reliability, and protection requires enterprise-tested processes.

  • Build a Solid Foundation for Seamless Growth
    Small businesses often begin with a network implemented on a shoestring budget. Without a solid architecture, a sequence of improvised repairs often get piled on top of a tenuous foundation. As a business evolves, reliability and expandability issues can undermine the success of the business. Such environments require proper evaluation, intelligent business analysis, and in-depth experience to migrate to a network infrastructure that will provide the reliable basis to handle current business requirements and ease downstream expansion.

  • Work with Solution Finders, Not Resellers
    Smaller businesses need guidance and education to work through an increasingly complex array of IT alternatives available for enabling business growth and improving productivity. They do not need an IT engineer or support firm that tries to promote products. Progent avoids conflicts of interest by not selling hardware and software. Progent provides consulting and services exclusively. This allows Progent to match consulting support services with the genuine needs of customers. Mixing network support and product selling can result in a situation where the recommended solution is built around a predetermined technology rather than being based on the actual needs of a customer.

Get in Touch with Progent
In case your Eugene, Oregon business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For immediate remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and simplified recovery capabilities for Microsoft networks. Data Protection Manager 2016 offers application-aware backup for key platforms like Microsoft SQL Server, Exchange and SharePoint, protects Windows and Linux VMs, supports VMs running on Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified experts can help businesses of any size to design, implement, manage, and troubleshoot an enterprise-wide backup/recovery system powered by Data Protection Manager 2016. Progent can help you to migrate from an older release of Data Protection Manager or from an outdated system, and Progent can optimize your DPM 2016 environment for on local, hosted, cloud or hybrid deployment models. Progent offers remote or onsite consulting expertise and can deliver occasional expertise to help you through challenging issues or provide end-to-end project management services to make sure you complete your Data Protection Manager 2016 initiative on time and within your budget.

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    Windows Active Directory requires significant field experience to integrate efficiently across a large corporation. Progent’s Microsoft Certified engineers are skilled in planning, integrating, and troubleshooting sophisticated Enterprise Active Directory installations. Progent’s fields of proven competence with Microsoft Windows Active Directory include replication issues, multi-domain partition design, repair of corrupted AD objects, cleaning up legacy beta software configuration objects in production AD systems, and fixing failed configurations of Active Directory and AD-associated applications.

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    Progent’s Microsoft-certified consultants can provide businesses of any size consulting, troubleshooting, and development expertise for SharePoint and SharePoint Online. SharePoint is an advanced platform that uses web-based technology for efficiently coordinating people, teams and information. Microsoft SharePoint provides a common spot for your workers or customers to connect to, organize, distribute and interact with useful information, documents, and software and to interact with other people. SharePoint allows faster and better decisions, more effective access across groups and more economical business practices. Windows SharePoint Services connect workers, customers, teams and projects with the data they’ve created in a way that makes data easy to find, retrieve and re-use. Progent's certified SharePoint consultants can assist you to support your current SharePoint ecosystem or migrate to the current release of SharePoint.

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    Progent offers two low-cost service bundles intended to enable small businesses to get an independent security assessment from a premier security consultant. With Progent's External Security Inventory Checkup, a security engineer runs a comprehensive test of your IT infrastructure from outside your firewalled perimeter to uncover potential weaknesses in the security posture you expose to the outside world. With Progent's Internal Security Inventory Scan, a security engineer executes a network scan from an authorized computer within your company firewall to uncover your exposure to internal assaults. The two security inventory packages are set up and executed from a secured remote location.

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    Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that utilize physical resources as well as public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration support services such as Microsoft Azure hybrid cloud design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

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    Progent's Windows Server 2019 disaster recovery preparedness experts can help your organization to design a DR/BC system based on Microsoft's advanced Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.

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    Progent’s Microsoft-certified experts offer organizations of any size consulting, troubleshooting, and development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that uses web-based technology for intelligently connecting people, teams and data. SharePoint Server offers a central location for your employees or customers to connect to, organize, share and interact with useful information, files, and applications and to interact with other people. SharePoint allows quicker and more intelligent decisions, more efficient access across teams and more economical business processes. Windows SharePoint Services join employees, customers, workgroups and major tasks with the knowledge they’ve created in a way that makes data easy to find, download and re-use. Progent's SharePoint experts can assist your organization to maintain your current SharePoint environment or migrate to the current release of SharePoint Server or to SharePoint Online.

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    Progent can assist companies of all sizes to move all or part of their computing infrastructure to Microsoft Azure. This can streamline network management and lower equipment expense. Microsoft Azure offers a comprehensive library of cloud services and Progent can assist you to evaluate the advantages and limitations of various cloud networking models supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises applications and resources and ensure you avoid the common errors small companies make when migrating to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also assist you to configure perimeter firewalls and VPN tunnels and also to integrate iPhones and iPads and Google Android smartphones and tablets.

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    Microsoft Windows Server 2008 represents an important advance in making IT networks more secure and fault tolerant, easier to virtualize and administer, higher performing, and able to offer an improved platform for web publishing. Progent can assist your company get the most from the improvements built into Microsoft Windows Server 2008 by providing consulting, troubleshooting, training, temporary staffing, network monitoring, and security engineering expertise.

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