Fast, Affordable Remote Network Technical Support for Eugene, Oregon Small Companies
For over two decades, Progent has focused on providing enterprise-quality computer support to customers with small-company IT budgets. Progent has built a powerful service system that includes a cost-effective, tightly connected virtual office network, custom remote troubleshooting technology, a substantial pool of engineers accredited in a broad array of technical practice areas, a Help Desk service structure that maximizes efficiency and ensures follow-up, a worldwide team of on-line service experts, in-person service dispatching for the majority of most zip codes in the United States, and a corporate ethos committed to solving technical issues in the least time and at the lowest cost to customers.
For mid-size and large businesses, Progent offers co-sourcing services to reinforce the skills of your internal IT support staff. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as application development, disaster recovery planning, network security evaluations, office consolidations, or technology migrations.
Progent can also provide the services of certified experts to help your company to design and execute a sensible cloud computing strategy.
Key Areas of Expertise Supported by Progent for Companies in Eugene, Oregon
Progent's nationwide group of certified support professionals provides support for virtually all aspects of information systems deployed by organizations of any size. Areas served by Progent in and around Eugene include:
Support Delivery Alternatives Available for Eugene, Oregon Companies
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for delivering computer support is built on the Call Center structure common to big IT support groups. Progent's Help Desk Service Mechanism ensures fast response, comprehensive activity records, consistent follow-through, and strict expense control across a range of network service delivery options that include remote repairs, in-person support, top-level consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Remote Support
Progentís Technical Response Center offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can help customers to troubleshoot and fix hardware and software problems without the expense or time loss of on-premises service visits. The background of Progent's IT engineers makes it possible to handle most network problems quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup process for new customers to address emergency network problems and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and GIAC-certified security engineers. Learn more information about Progent's online computer support services.
- Onsite Service
Progent offers on-site computer support for registered customers in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's remote service experts to deliver small businesses the ideal combination: onsite support technicians when you require them plus the remote help of Progent's seasoned team of IT consultants, security professionals, and business software programmers. The wait time for on-site support visits is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite service. Find out more about why to sign up for Progent's onsite network service.
- Help Desk
Progent's Help Desk Services are intended for small and midsize businesses and local governments who require prompt and reliable support from an online Contact Center with effective telephone assistance, online troubleshooting capability, and sufficient technical depth for all needed problem escalation. Because smaller businesses typically are constrained by tight IT budgets and can provide scant management bandwidth for dealing with IT support, Progent's Helpdesk Services can be the most cost-effective way to ensure that small business information systems stay up and running. Read more details about Progent's Help Desk outsourcing services.
- Consulting Expertise
Progent provides small businesses budget-friendly access to enterprise-class IT professionals who can deliver help with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network protection consulting, high availability it system consulting, virtual server strategies, plus configuration, customization and training for business software such as financials, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as office moves and major software migrations, longer term projects like management information software development and support, database software programming and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network management, or emergency response like disaster recovery and virus removal.
- Application Server Hosting
Progent can host vital applications like Exchange and Microsoft SQL Server to provide small businesses with greater levels of availability, protection, and recoverability than is possible using the type of internal data center that is achievable for the majority of small and midsize companies. Because Progent utilizes the same facilities that support the equipment of many of the world's biggest information technology organizations, Progent can eliminate the cost of building and managing the infrastructure needed for enterprise-class cooling, electrical failover, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and revisions stay updated, protection and efficiency is constantly tracked, and systems are consistently archived and ready for full and prompt restoration. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is also easy for clients to migrate to another support firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow small businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system support, and network administration while getting enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can support the mixed- platform and non- standardized networks common with small businesses, and retains control of the licenses in the customer's possession so that migrating to a different virtual host is fast, safe, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced remote consulting services to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine physical IT assets along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's affordable ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your company's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex array of infrastructure products such as firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a company-wide view of system protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and statutory requirements for IT data security and reporting.
The scope and depth of Progent's engineering staff bring a powerful set of advantages to clients wishing to increase the business value of their IT system within a realistic budget. These advantages include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of hands-on industry background, at the front lines of IT service, executing a broad variety of technical projects for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This ensures that you get not just expert technical help, but also a consultant with proven methods for repairing actual network problems quickly.
Read more about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to charge for phone service and on-site help per minute. Consequently, you pay only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no registration charge and requires no retainer for support services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity does away with major invoices for quick repairs. An additional advantage of granular pricing is that you will not be inclined to permit minor problems to fester until they grow into big ones.
Learn additional information about Progent's value pricing for IT outsourcing.
- Complete Reporting of IT Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by every staff member to every customer. The discipline of documenting and archiving support activity results in more effective service and eliminates a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Small companies who utilize freelance service providers or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, secure, and productive.
Find out more details about Progent's knowledge transfer services.
Get in Touch with Progent
In case your Eugene, Oregon business wants to contact Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Help
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).