Quick, Affordable Remote Computer Network Assistance for Eugene, Oregon Small Businesses
For more than twenty years, Progent has focused on providing enterprise-quality IT support services to clients who have small-company IT budgets. Progent has built a unique service solution that includes a cost-effective, tightly connected virtual office infrastructure, sophisticated remote troubleshooting tools, a substantial team of engineers accredited in a wide range of technical disciplines, a Help Desk Call Center service model that promotes efficiency and ensures follow-up, a worldwide group of on-line troubleshooting professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to solving technical issues in the least time and at the least cost to customers.

For mid-size and large businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house network support staff. This can reduce expenses and help meet schedules for major IT initiatives like software programming, disaster recovery planning, security evaluations, merging datacenters, or software migrations.

Progent can also offer access to certified consultants to help your company to plan and implement a sensible cloud strategy.

Main Technologies Serviced by Progent for Businesses in Eugene, Oregon
Progent's nationwide team of industry certified experts provides support for all aspects of network systems used by companies of any size. Practice areas supported by Progent in and around Eugene include:

Support Delivery Alternatives Available for Eugene, Oregon Businesses
Progent offers a variety of options for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, and IT management. Progent's paradigm for delivering network support services is based on the Help Desk operational structure common to larger IT organizations. Progent's Helpdesk Service Model ensures fast support, comprehensive activity documentation, reliable follow-up, and strict expense monitoring for a range of network support delivery alternatives that include online repairs, in-person support, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can help clients to troubleshoot and repair hardware and software issues without the expense or delay of on-premises service visits. The background of Progent's network engineers allows them to handle most IT problems rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based signup procedure for new customers to accommodate emergency network problems and Progent charges per minute with no startup fees or minimums, so you pay only for the help you get. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out more information concerning Progent's online computer support expertise.

  • Onsite Support
    Progent provides on-site computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote support experts to deliver small and midsize businesses the optimal solution: on-premises support technicians when you need them as well as the remote expertise of Progent's seasoned team of network consultants, security specialists, and business application developers. The wait time for in-person service calls is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more about how to register for Progent's in-person network service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues. For details, visit Help Desk Services.

  • Help Desk Co-management Services
    Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's pool of veteran technical support technicians and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics. For more information, visit Progent's Help Desk sharing services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable availability of enterprise-class consultants who can provide assistance with vital products and technologies including Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero PEN test products, network protection consulting, fault tolerant it system design, virtual server strategies, plus integration, programming and support for small business software including accounting, operations, management reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects such as site relocations and massive software upgrades, extended projects like upgrading an older MRP platform to a current Microsoft Dynamics or Dynamics 365 solution, database software development and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent services such as disaster recovery and virus cleanup.

  • Infrastructure Consulting Services for an At-Home Workforce
    Progent can help small and medium-size companies to plan, set up and troubleshoot the network infrastructure for a remote workforce. Areas of infrastructure for which Progent's consultants offer guidance include secure and efficient VPN connections, VDI desktop platforms, router setup, wireless LAN planning and deployment, and reliable Internet connections. For details about Progent's network infrastructure consulting expertise for remote workers, go to infrastructure consulting expertise for teleworkers.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small company's servers in a setting that not only delivers the top degree of fault-tolerance and extensibility but that is in addition convenient for clients to migrate to another support provider or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization technologies that allow companies with mixed networks to benefit significantly on the expense of hardware, infrastructure support, and IT administration while getting enterprise-class availability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed solution, can support the multi- platform and loosely standardized networks common with smaller companies, and retains control of the licenses in the client's possession so that moving to a new virtual system is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote support to help companies of any size connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration consulting. Progent has over two decades of background delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security vendors to deliver web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs used by most small and medium-size businesses. As a Cisco-certified partner, Progent also offers help for an ever more complex collection of infrastructure technologies such as firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance professionals offer a business-wide view of system security and can help with complex security projects such as SIEM solutions to help enterprises comply with business standards and statutory mandates for IT information security and reporting.

The breadth and size of Progent's engineering team offer a powerful set of advantages to customers trying to increase the business value of their IT network within a reasonable budget. These benefits include:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier experts average longer than ten years of real-world professional experience, at the forefront of network support, executing a wide variety of technical tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not only expert IT capability, but also a consultant with field-tested methods for fixing actual network problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for remote service and in-person help by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services provided during normal business hours. Many support firms demand substantial minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity does away with major invoices for fast fixes. Another advantage of granular invoicing is that clients will be less inclined to allow less critical issues to stay unaddressed until they become big problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports given by each staff member to each customer. The practice of detailing and organizing service activity results in more effective service and eliminates a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who won't release the keys to the kingdom. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has few competitors. Small companies who work with freelance consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Eugene, Oregon business wants to contact Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's certified Windows Server 2022 experts can assist your company to design and carry out an efficient migration to Windows Server 2022 that features high availability and that is based on a self-hosted deployment model or a hybrid deployment model that integrates cloud-hosted Windows Server Online with a datacenter-based installation of Windows Server 2022.

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