Affordable Network Tech Support from Microsoft certified Experts for Businesses in Eugene, OR
By offering professional support whenever you require it, providing in-depth expertise for key applications, providing high-value services such as virtual server hosting, billing only for services delivered, and charging no setup fees or retainers for standard services, Progent enables your company to maximize the business value of your It system and reduce service costs. Progent recognizes that network security, dependability, and performance are just as important to small businesses as to major corporations but that smaller companies don't have the leverage to spend aggressively in information technology and in-house service staffs. Progent's fundamental competitive advantage is that no network support organization can match Progent's ability to provide the IT support expertise your business needs whenever you require it and at prices you can afford.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to reinforce the skills of your internal network service team. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives such as application design and development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to certified experts to help your company to design and execute your cloud computing strategy.

Core Areas of Expertise Serviced by Progent for Businesses in Eugene, Oregon
Progent's nationwide team of certified consultants offers support for all facets of information technology deployed by organizations of all sizes. Practice areas served by Progent in Eugene include:

Service Delivery Options for Eugene, Oregon Companies
Progent has a variety of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network administration. Progent's paradigm for providing IT support is based on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures fast response, comprehensive activity records, reliable follow-through, and tight expense monitoring across an array of network service delivery options that include online repairs, on-premises help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progent’s Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support experts can assist customers to analyze and repair hardware and software problems without the cost or delay of travel for onsite service calls. The background of Progent's IT consultants makes it possible to handle the majority of network problems quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based signup procedure for new customers to accommodate emergency network problems and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn more details concerning Progent's online network troubleshooting services.

  • On-site Support
    Progent provides onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote support engineers to deliver small and midsize companies the optimal solution: hands-on service professionals when you need them as well as the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business software developers. The response time for in-person support visits is typically less than 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more concerning why to register for Progent's onsite computer support.

  • Phone Support
    Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues. To learn more, visit Help Desk Services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide help with vital technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network security engineering, non-stop network design, virtualization strategies, plus configuration, programming and training for business programs such as accounting, operations, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects including office relocations and massive system upgrades, extended projects like business analytics software development and support, database application development and administration support, and web design, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Exchange and Microsoft SQL in order to provide small businesses with higher degrees of reliability, protection, and recoverability than is feasible using the type of on-site data center that is practical for most small and midsize organizations. Since Progent uses the same data centers that support the equipment of many of the planet's largest information technology organizations, Progent can eliminate the cost of building and managing the systems required for world-class environmental control, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs remain updated, security and performance is constantly tracked, and systems and data files are regularly backed up and ready for full and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for all of a small organization's servers in a setting that not only delivers the top level of dependability and extensibility but that is in addition simple for clients to transfer to another support firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that permit companies with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure support, and IT administration while getting enterprise-class reliability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed solution, can support the mixed- platform and loosely standardized networks typical of small businesses, and retains ownership of the software licenses in the client's hands so that migrating to a different virtualized host is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote consulting to help companies of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that utilize on-premises IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help you to install and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security companies to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup environment that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Eugene, Oregon Businesses
Progent's staff size, depth of technical expertise, and familiarity with enterprise network support allow small and midsize businesses to sidestep the pitfalls related to excessive dependence on small support firms or individual engineers.

Teaming with Progent enables your small business to:

  • Prevent Excessive Dependence on Individual Consultants
    For network services, smaller companies sometimes rely excessively on individual consultants. Although individual service providers have lower expenses than larger IT service firms and can afford to bill apparently smaller fees, freelancers are frequently too overworked to react rapidly to critical network problems. If a freelance consultant is occupied with different client, ill, on vacation, or in class, the absence of backup staff may force your company to go without assistance during a crisis. As your small business grows, system unavailability or difficulties with line-of-business applications become more expensive. The money you believed you were saving on a freelancer can be eaten up quickly because of lower productivity. In addition, when freelance engineers confront new problems, the unavailability of a large engineering group to fall back on for assistance requires them to train on the job while your organization ends up with the bill for their ongoing education.

  • Gain Access to Certified Professionals in Advanced Network Solutions
    Many smaller support firms or freelance engineers who concentrate on small business network support may excel at providing connect-the-dots solutions but lack the seasoning to deal cost-effectively with complicated network configurations with mixed operating systems, many locations, VoIP systems, mobile clients, integrated accounting and operational software, data-driven web sites, and custom business applications. Progent's experience with global companies and Progent's large staff of specialists can be valuable to your business because big-company environments are characteristically complicated, support issues demand in-depth knowledge in numerous technical areas, and achieving an acceptable degree of stability, reliability, and protection calls for industry-tested processes.

  • Build a Firm Foundation for Growth
    Small companies typically start with an IT system cobbled together on a tight budget. Lacking a carefully designed architecture, a sequence of band-aid repairs commonly get piled onto of a marginal foundation. As a business evolves, reliability and expandability issues can undermine the productivity of the business. These environments need proper evaluation, smart strategic planning, and broad-based expertise to migrate to a network environment that can act as the reliable basis to handle critical business requirements and support future expansion.

  • Team with Solution Consultants, Not Product Vendors
    Smaller businesses require guidance and insight to work through an ever more complex maze of technology options available for enabling growth and improving efficiency. They do not need a network consultant or support firm that attempts to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services exclusively. This allows Progent to align technical services with the real interests of clients. Combining network support and product selling can lead to a conflict where the recommended solution is based on a predetermined vendor instead of being based on the actual requirements of a customer.

Get in Touch with Progent
If your Eugene, Oregon business needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Help
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's disaster recovery specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data.

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    For businesses with a combination of Apple Mac and Windows computers, there are two popular solutions for using Microsoft Windows-dependent software on macOS or OS X: remote access to an actual Windows PC or local emulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Mac enables you to attach a Mac to a networked Microsoft Windows-based PC to use Microsoft Windows programs and share system resources. Microsoft's Virtual PC for Apple Mac emulates Microsoft Windows on a Mac system so that you are able to run Windows software directly. Progent's macOS and Mac OS X technology support experts can help your company to manage these products for running Microsoft Windows software on your Macs and can also assist your organization to assess and configure third-party products for Microsoft Windows PC emulation.

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    Progent is a leading innovator in affordably delivering enterprise-class network help to small businesses. Progent's success in handling the network service needs of the chronically underserved small company market is the cumulative outcome of major technical and process breakthroughs that have eliminated a great deal of the conventional expenses out of managing IT support, injected unmatched technical skill into the support system, and significantly streamlined the repair cycle.

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    Forefront Threat Management Gateway is based on the powerful security capabilities of Internet Security and Acceleration Server 2006 and offers a centrally managed web gateway that delivers a single-server solution for an array of security functions such as an multi-layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, Virtual Private Network control, and HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting capabilities, permits custom reports powered by SQL Server, works with Active Directory to simplify authentication, and can be installed as a virtual machine to lower costs and enhance recoverability. Progent's Microsoft consultants can help your company to design and carry out test and production deployments; interface Forefront Threat Management Gateway 2010 with Windows Server 2008, Active Directory, SQL Server, Exchange Server 2010, and Microsoft SharePoint; set up Forefront Threat Management Gateway to run on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent can also help your organization to migrate smoothly to Microsoft Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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    Progent's ProSight Email Guard uses the technology of top data security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.

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    Nexus series switches are intended to provide the throughput, expandability, dependability, virtualization support, density, data protection and ease of management required to function as the heart of a world-class data center. Progent's Cisco-certified Nexus switch consultants are available to provide online and onsite consulting expertise to help your business to design an efficient network topology, build pilot environments to confirm your switching solution, install and configure Nexus switches, create and enforce effective policies, run security vulnerability assessments, set up proactive monitoring, fully utilize network resources by means of virtualization technologies, troubleshoot switching and routing problems, optimize performance, perform capacity planning, and set up the powerful high-availability (HA) features incorporated into Nexus switches. Progent can also help your business to upgrade non-disruptively from outdated Nexus switches or Cisco Catalyst switches to current Nexus platforms.

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    Progent offers customers the services of consultants who have earned some of the IT industry's most prestigious credentials. Progent thinks that customers deserve to know that their IT service providers have accredited training plus extensive practical field experience so that Progent's customers can use Progent's support with confidence. Often, vendor certifications such as the Cisco Certified Internetwork Experts brings priority for significantly better vendor help than is available to uncertified service providers, allowing Progent to deliver clients a higher class of computer support. In other cases, recognized certifications such as CISA or ISSAP for network security can help corporate customers to demonstrate compliance with regulatory requirements by using the services of recognized IT professionals.

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    If you are producing UNIX or Linux applications on a network that has Windows-based servers, desktops, and office applications, Progent offers full-service IT outsourcing that frees you to focus on your area of strategic expertise without the constant distraction of managing your business network. Through the use of smart network monitoring and by delivering online and on-site assistance when your company needs it, Progent offers an affordable alternative for managing an IT network that provides excellent reliability, protection, and efficiency. Progent's developer assistance offerings feature comprehensive information technology outsourcing, virtual infrastructure, remote and in-person service and troubleshooting, network monitoring, and Contact Center outsourcing.

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    Progent's certified Windows Server 2019 consultants can help your organization to design and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-based or hybrid model. Microsoft Windows Server 2019 delivers significant improvements in scale, performance, manageability, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, resilience, and container support.

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