Fast and Affordable Remote Help for Eugene Oregon Networks
For companies in Eugene Oregon, Progent provides remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking problems, as well as the assistance of CISA and CISSP-accredited security experts to help with high-level security architecture and diagnostic jobs.
Progent's remote support experts provide excellent leverage because they have the real-world background and are equipped with the sophisticated tools required to resolve most information system problems quickly. This lowers immediate expenses because service calls require minimal billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your office. Your organization saves additionally in incidental costs by reducing or avoiding network outages and related costs due to business disruption, upset customers and vendors, idle workers, and distracted management. Progent's extensive online technical support expertise is especially valuable in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an option.
Progent's billing policy for online help is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the support that you receive. Unlike many remote support firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from scenarios where quick repairs somehow end up as substantial bills. Progent's skill at solving problems quickly means your business spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized technologies and proven processes that allow the highest level of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's online support team to connect to your company's system without breaching network security.
Progent's powerful service database application maintains detailed records describing all support that Progent's clients have been provided. Progent's staff engineers have access to the records of services delivered to each Progent customer by any Progent consultant. This archive of problems and responses is organized as an easily accessible support database that allows Progent's online technical professionals to share their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft make available other vast support knowledge bases and allow priority access to vendors' internal engineering staff so Progent's remote consulting specialists are able to arrive at the best resolutions quickly.
Remote support available from Progent to customers in Eugene Oregon include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote service professionals can deliver network repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop support services to help your business to install, integrate, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services include offering Windows 10 upgrade help as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking professionals, and indicates a person's technical skills at the master level. CCIEs can handle even the most complex problems occurring in network infrastructure planning, installation, maintenance, protection, and problem solving. CCIEs work with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with alternate approaches or locating program updates. CCIEs represent an exceptional cost-effectiveness because their deep expertise permits them to fix problems quickly. In common instances, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE consultants can interface to your environment using the latest remote troubleshooting technology in order to perform fast, safe, and economical diagnosis and repair.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's market leading family of networking devices by providing services that include:
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can bolster the immunity of your Windows, macOS and OS X, Linux, or UNIX network against attacks or help your company to recover rapidly following a damaging breach. Security solutions available from Progent include: thorough network security assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm assaults; configuring firewalls; building secure mechanisms for off-site and mobile communication; protecting your messaging system from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting support to help companies of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware making up the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote consulting services to address a wide range of computer technologies such as system architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified management in networks that include Linux-based systems and Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from legacy systems to MS Windows or Linux solutions. Progent's team-based methodology for solving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the world's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and enable non-disruptive backup and fast restoration of important files, apps, images, plus virtual machines. ProSight DPS helps your business recover from data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, user error, malicious employees, or software glitches. Managed backup services in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current cybersecurity posture and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables clients to execute major initiatives economically and on schedule. Progent's special remote consulting solutions include:
How Your Eugene Company Can Contact Progent's Remote Support Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk staff of experienced information technology professionals offers your clients in Eugene Oregon rapid assistance from an efficient technical support group with substantial background offering phone help and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center recognition as a significant driver of company performance, and Progent's policy is to resolve and not merely track network problems.
- Applications Support: Education, Customization, and Troubleshooting
Progent's Applications Consulting Team offers phone-based and in-depth engineering expertise and education in key business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's expertise, customization, and training services, go to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers companies in Eugene Oregon remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your environment so your network support is proactive and automated. By spotting possible problems before they expand into crashes, system monitoring can minimize stressful and costly network failures. Progent can also provide help with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems based on a mix of OS platforms.
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent.
For companies and new businesses in Eugene Oregon, Progent's online network support specialists can deliver professional and cost-effective system help the instant your company requires it. More than a decade of offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity tools to fix network problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.
Even if your Eugene business works with a regular independent consultant or employs a full time IT staff that know how to handle ordinary network problems, Progentís Microsoft certified engineers are available to provide a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the time or the expertise to resolve sudden network crises or particularly complex integration problems.
Benefits of Progent's IT Support for Companies in Eugene Oregon
Progent's remote support services enable your Eugene company to have the benefits of immediate, world-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive added strategic value by being increasingly available, productive, and protected. Benefits to your company include:
- Convenient virtual extension of your on-site IT resources
For most companies in Eugene Oregon, nearby network service providers, whether made up of freelance consultants or an internal maintenance staff, can solve typical network problems. On the other hand, IT crises sometimes strike when local support personnel are overstretched or absent, and some trouble may involve IT products that is beyond the scope of your usual support personnel. In these instances, Progent's on-call service specialists provide a convenient, fast, and budget-friendly solution to augment your regular help and to pass on useful knowledge to increase your capability to handle future problems locally.
- Less Dependence on Freelance Service Providers
For IT maintenance, smaller businesses often rely on independent freelance consultants. Although independent service people have smaller internal costs than larger consulting organizations and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the lack of backup personnel may require your company to wait for help during an IT crisis. As your network grows, system unavailability and problems with vital applications are more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of backup support expertise to insure your IT system is always available.
- Build a Solid Basis for Seamless Growth
Organizations often start with an information system created on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes can get thrown onto an unstable foundation. When a network grows, reliability and scalability problems can hinder the success of the business. These poorly designed systems need proper assessment, intelligent strategic planning, and broad-based IT expertise to upgrade to a system infrastructure able to deliver the stable foundation to handle vital business requirements and facilitate future expansion.
- Work with Solution Providers Instead of Technology Vendors
Smaller businesses need guidance and technical training to negotiate an increasingly complex array of product options available for promoting business growth and improving efficiency. They hardly need a network consultant who is trying to sell a certain vendor's products. IT support and product selling can lead to a situation where the recommended
solution is built around a profitable technology instead of the true needs of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to match IT consulting with the best interests of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT experience, fine tuned support tools, and understanding of enterprise networking allow offices to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Network Help from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional experience, in the trenches of network service, performing a broad range of IT tasks for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support personnel. This means that you get not just world-class IT help, but also a consultant with proven approaches for applying computer knowledge to solve actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online support and on-site visits by the minute. As a result, you pay exclusively for received support. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no monthly commitment for support services delivered during normal business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you will not be forced to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has little competition. Businesses who utilize familiar independent consultants or who employ in-house IT personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.