Fast and Affordable Remote Technical Support for Eugene Oregon Computer Systems
For companies in Eugene Oregon, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, as well as the services of CISSP-certified cybersecurity consultants to help with advanced security architecture and diagnostic jobs.
Progent's remote support experts offer exceptional value because they possess the practical background and have access to the sophisticated tools required to solve most information system problems quickly. Efficient support lowers direct costs because solutions use up fewer chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your office. Your company benefits even more in indirect costs by reducing or avoiding system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is especially valuable in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite IT support may not be an alternative.
Progent's billing policy for online help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you owe exclusively for the support that you actually get. Unlike typical remote service companies, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and simple policy for pricing save you from situations where speedy. minor repairs somehow end up as substantial invoices. Progent's penchant for dealing with technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of customized tools and field-tested methodologies which promote the maximum degree of efficiency for remote help and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to interface to your network without compromising corporate security.
Progent's powerful service reporting system stores detailed documentation of the support that Progent's clients have received. Progent's team service personnel have access to the history of assistance rendered to every Progent customer by any consultant. This history of anomalies and fixes is structured as an easily searchable support database that enables Progent's online technical experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and allow priority response from vendors' internal support staff so Progent's remote service specialists are able to find the best resolutions in the least time.
Remote services offered by Progent to clients in Eugene Oregon include:
Certified Windows Experts
Progent's Microsoft-expert online service engineers offer computer system problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a wide variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment support, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of affordable desktop support services to assist you business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services include offering Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network professionals, and certifies an individual's networking skills at the master level. Cisco CCIEs know how to resolve even the most difficult issues encountered in network infrastructure design, deployment, management, security, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs are an excellent value since their deep experience permits them to solve problems rapidly. In many instances, less qualified consultants can wrestle for hours or days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can communicate with your computer system by means of sophisticated remote support technology in order to perform quick, secure, and economical analysis and remediation.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's CCIEs offer consulting for all of Cisco's market leading selection of connectivity products. Cisco networking expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP layout and set up, Aironet APs consulting support, Cisco WiFi controllers consulting, Cisco Security and VPN Setup and troubleshooting help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Consultants
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions to strengthen the defenses of your Windows, macOS and OS X, Linux environment against internal or external threats or help your business to recuperate rapidly after a damaging breach. Security consulting services offered by Progent include: in depth network security assessment using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; establishing secure techniques for remote and mobile access; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting to help companies of all sizes integrate their networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that combine local IT assets as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for restoring applications and services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for administering private and hybrid cloud solutions that deliver maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists offer online support services to address a broad range of information technologies such as network infrastructure, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older systems to MS Windows or Linux-based solutions. Progent's group-based methodology for resolving technical problems promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide emergency remote assistance resolving problems affecting UNIX/Linux systems based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by many of the industry's top enterprises. The ProSight suite of network monitoring and management services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete threat progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and enables fast recovery of critical data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security vendors to provide centralized management and world-class security for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, track, optimize and debug their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important fields of information technology enables clients to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Eugene Company Can Contact Progent's Remote Service Professionals
Call Center Services
Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk team of seasoned information technology consultants gives your computer users in Eugene Oregon instant communication with a reliable technical support group with extensive background offering phone help and remote troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center recognition as a significant contributor to business success, and Progent's target is to fix and not just record technical issues.
- Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff offers phone-based professional engineering expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for Microsoft applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read more concerning Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent offers businesses in Eugene Oregon online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so that your IT support is proactive rather than reactive. By detecting potential problems before they grow into network outages, system monitoring can ward off disruptive and costly service breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks powered by a variety of platforms.
To contact Progent about emergency online help with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Eugene Oregon, Progent's phone-based network support engineers are ready to provide expert and economical system help whenever your organization requires it. More than a decade of delivering online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to solve IT problems rapidly while eliminating the expense and lost time associated with in-person support calls.
Even if your Eugene company deals with a regular independent support technician or employs an in-house IT staff that can handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to address sudden network crises or particularly complex integration projects.
Details of Progent's Remote Computer Services for Eugene Oregon
Progent's phone support, Internet-based repair, system security expertise, and network administration services offer businesses in Eugene Oregon the greatest leverage for your support budget. Whether you need occasional phone help and remote troubleshooting or full-time Help Desk support and system administration, Progent's professionals can provide your business world class network support while permitting you to avoid the cost and hassle of running a large internal IT staff. Highlights of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver immediate and economical expertise to offices in Eugene Oregon and is also ideal for networks in geographic regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide selection of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Rates to Minimize Expenses
Progent offers remote support on a minute-by-minute basis, so you are charged only for the services you receive. Progent requires no minimum fee for phone service and asks for no periodic subscription fee for support services delivered during normal business hours. This protects you from paying big invoices for simple fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide the services of on-staff professionals with skill in planning, deploying, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting services consist of technology integration, Microsoft Exchange Server expertise, network security design, and shared Help Desk services. Progent's Experts group can provide in-depth consulting support for specific application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP Support and Programming
Microsoft Project Expertise
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Application Programming
MySQL DBA Services and Application Development
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient centralized resource for IT generalists and specialists, Progent can tailor timely, inexpensive, and thorough information technology solutions that fit the special requirements of your business.
- Sophisticated Online Connectivity Tools
Secure online access allows Progent's service professionals to observe precisely what your users see. This makes it possible to produce quick solutions to issues that might otherwise require an expensive personal service call. Effective online access tools and expert technicians combine to allow Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in offsite support and automated network tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- 24x7 Support for High System Availability
For organizations with vital applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on MS Operations Manager, this service can help ensure maximum network availability.
- Help Desk Call Center
Progent's Help Desk support services are intended specifically for budget-constrained businesses whose workers require immediate recourse to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT expertise, fine tuned remote support tools, and understanding of corporate IT enable offices to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, at the front lines of network service, performing a broad variety of IT tasks for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its support staff. This means that you get not only world-class technical capability, but also a consultant with field-tested methods for using computer knowledge to resolve actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-site visits by the minute. Consequently, you pay exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for support services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be tempted to allow minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent can concentrate on delivering high-value skills where Progent faces little competition. Businesses who work with familiar independent consultants or who employ internal support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and efficient.
- Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide 24x7 system tracking services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.