Immediate Remote Help for Eugene Oregon Networks
Fast Phone Technical Support for Eugene SystemsFor organizations in Eugene Oregon, Progent offers online technical support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure issues, plus the assistance of CISSP-qualified security experts to help with advanced security architecture and diagnostic jobs.

Progent's online technical support engineers provide exceptional value because they possess the practical experience and have access to the sophisticated technology necessary to resolve most information system issues rapidly. Efficient support lowers direct costs since service calls accumulate fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company saves additionally in indirect costs by reducing or avoiding network outages and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting know-how is especially important for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing model for online support is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you owe just for the support that you actually get. In contrast to many online support organizations, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing save you from situations where speedy. minor repairs somehow turn into substantial invoices. Progent's skill at handling problems quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of optimized tools and proven methodologies which ensure the maximum degree of efficiency for online consulting and repair for IT systems of any size. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to communicate with your company's environment without compromising system security.

Progent's proven technical support reporting system stores extensive histories of all support that Progent's clients have been provided. Progent's team service personnel have access to the details of assistance provided to each customer by every engineer. This history of anomalies and solutions is structured as an easily retrievable support database that enables Progent's remote support experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with key technology companies including Cisco and Microsoft make available other extensive technical databases and permit priority access to manufacturers' in-house product engineers with the result that Progent's remote service experts are able to find the best resolutions quickly.

Remote support services offered by Progent to clients in Eugene Oregon include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the world's top corporations. The ProSight portfolio of outsourced network management services addresses all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology vendors to produce ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and enable non-disruptive backup and fast recovery of important files/folders, applications, system images, and virtual machines. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human error, malicious insiders, or application bugs. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the protection and functionality of your IT network, Progent's patch management services allow your in-house IT staff to concentrate on more strategic initiatives and tasks that derive the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured application and give your password you are requested to verify your identity on a device that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized as this added means of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several validation devices. For details about Duo identity validation services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time reporting utilities designed to integrate with the industry's top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security companies to deliver web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so all looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's preparedness to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Progent's rates for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables clients to complete major projects economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Call Center service options for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of veteran network consultants gives your computer users in Eugene Oregon instant communication with a large network service resource with substantial background providing telephone-based help and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk perception as a solid driver of company efficiency, and Progent's intent is to solve and not merely document network issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts staff provides online and in-depth consulting expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and education for Microsoft business applications such as CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To find out additional information concerning Progent's expertise, programming, and training offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center2, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Eugene Oregon online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to fit your environment so that your IT maintenance is proactive rather than reactive. By spotting possible problems before they expand into full-scale emergencies, automated monitoring can avoid inconvenient and costly network failures. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a combination of operating systems.
How Your Eugene Business Can Contact Progent's Online Support Experts
To contact Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Eugene Oregon, Progent's online computer support engineers are ready to provide expert and economical IT support the moment your business requires it. Over 20 years of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair network problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Eugene organization has a regular independent consultant or employs a full time organization that know how to handle the majority of network issues, Progent's Microsoft and Cisco certified engineers can provide a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the availability or the expertise to address sudden network crises or particularly challenging integration problems.

Benefits of Progent's Network Help for Offices in Eugene Oregon
Progent's online network troubleshooting services enable your Eugene organization to realize the benefits of immediate, world-class IT support without the expense of managing an in-house IT staff. Your information system will derive added strategic value by becoming increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    With most companies in Eugene Oregon, local computer service providers, whether represented by independent consultants or a full-time maintenance staff, can deal with the majority of technical issues. However, IT crises sometimes occur when local resources are too busy or unavailable, and some problems may involve technology that is beyond the scope of your onsite support people. In these situations, Progent's online support specialists provide an easy, quick, and affordable solution to supplement your regular resources and to transfer valuable information to increase your ability to handle future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller organizations often rely on independent freelance service providers. Although freelance consultants have less overhead than big service organizations and can often charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on vacation, or in class, the lack of backup help may force your business to wait for help during an IT crisis. As your company grows, network downtime and problems with critical software become more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup support expertise to insure your network is always up and running.

  • Create a Solid Basis for Smooth Expansion
    Organizations typically begin with an information system created on a shoestring budget. Without a strong framework, band-aid fixes often get piled onto a shaky foundation. When a network grows, reliability and expandability issues can impede the success of the organization. Such badly designed environments require proper analysis, intelligent strategic planning, and broad-based technical expertise to upgrade to a network architecture that can provide the stable foundation to meet current business demands and ease future expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller businesses need advice and technical training to navigate through an ever more complex array of product alternatives available for promoting business growth and improving productivity. These companies do not need a network engineer who is attempting to sell a certain vendor's technology. IT support and product selling can result in a scenario where the recommended solution is designed around a profitable product instead of the genuine requirements of a client. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to align technical consulting with the real needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, range of technical experience, fine tuned remote support tools, and understanding of enterprise networking allow companies to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the forefront of network service, executing a wide range of IT projects for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This ensures that you get not only expert technical help, but also a consultant with field-tested approaches for using technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises visits by the minute. Consequently, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services provided during regular business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has little competition. Companies who utilize trusted freelance consultants or who employ internal IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, protected, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
How Does Our Company Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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