Fast Online Troubleshooting for Eugene Oregon Computer Systems
For organizations located in Eugene Oregon, Progent offers remote support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic jobs.
Progent's online support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated tools needed to solve the majority of information system issues rapidly. This lowers immediate expenses because service calls accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company saves even more with incidental costs by minimizing or avoiding network outages and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced online consulting experience is particularly important for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.
Progent's billing policy for online support is designed to leverage your network support investment. Progent charges by the minute for phone consulting, so you pay just for the support that you receive. Unlike many online service companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and simple model for pricing avoid scenarios where quick fixes manage to end up as large invoices. Progent's skill at dealing with problems quickly means you spends less cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized technologies and field-proven processes that ensure the highest degree of effectiveness for remote technical support and repair for information systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to access your company's system remotely without breaching system security.
Progent's proven technical support database system includes comprehensive documentation of the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of all help delivered to each Progent customer by any Progent engineer. This history of trouble tickets and repairs is stored as a quickly accessible proprietary database that enables Progent's online support engineers to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's extensive list of certifications and working associations with important technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and allow fast response from vendors' internal product engineers so Progent's remote service experts can come up with the most efficient resolutions quickly.
Online support offered by Progent to businesses in Eugene Oregon include:
Certified MS Windows Support
Progent's Microsoft-expert remote support engineers can deliver computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help your company with a wide range of technology support services including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop services to help you business to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop consulting services include providing Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure engineers, and certifies an individual's technical skills at the expert level. Cisco-qualified CCIEs can resolve even the most difficult challenges associated with network infrastructure planning, deployment, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs provide excellent value since their deep experience allows them to fix problems quickly. In many instances, less experienced service providers can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can connect to your network via sophisticated remote support tools to provide efficient, safe, and affordable diagnosis and remediation.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's Cisco CCIEs can provide assistance with all of Cisco's market leading selection of connectivity appliances by delivering services that include:
CISSP, ISSAP, and CISM Certified Network Security Experts
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of system protection services that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help you to recover quickly following a serious penetration. Security support services offered by Progent cover comprehensive information security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; building safe techniques for remote and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help companies of all sizes connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring services rapidly after an outage. SRM provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists offer remote consulting services to cover a broad array of computer technologies including system architecture, email solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in networks that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-based environments. Progent's group-oriented methodology for resolving network problems enables fast escalation, when required, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, minimizes network downtime, and cuts support expense.
Important Linux variants for which Progent can provide expertise include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to enable small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the world's leading corporations. The ProSight suite of IT management outsourcing services covers all critical aspects of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the complete malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your Progent consultant so any looming problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The interview is designed to assess your organization's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Progent's charges for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important fields of information technology allows customers to complete major projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Eugene Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Call Center service options for businesses with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your clients in Eugene Oregon fast communication with a reliable network service group with substantial experience providing telephone-based help and online diagnostics for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center recognition as a key enabler of business performance, and Progent's intent is to solve instead of just annotate network issues.
- Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Team can supply remote and in-depth engineering expertise and education in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for popular Microsoft business applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Eugene Oregon online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so your IT maintenance is proactive rather than reactive. By exposing potential issues before they expand into downtime, system monitoring can ward off inconvenient and costly information system breakdowns. Progent can also use system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments that incorporate a combination of platforms.
To contact Progent about emergency online assistance with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Eugene Oregon, Progent's online network support engineers can provide professional and affordable system support the moment your business requires it. Long experience providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair network problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.
Even if your Eugene business relies on a local independent support technician or maintains an in-house organization that know how to deal with day-to-day network issues, Progentís Microsoft certified engineers can provide a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the expertise to resolve unexpected system crises or particularly challenging integration problems.
Advantages of Progent's Network Help for Organizations in Eugene Oregon
Progent's online IT consulting services allow your Eugene organization to realize the benefits of on-call, enterprise-class IT support without the expense of managing a full-time IT staff. Your information system will derive added strategic worth by being more reliable, efficient, and secure. Benefits to your company include:
- Convenient remote extension of your on-site IT resources
For most offices in Eugene Oregon, nearby computer service resources, whether made up of freelance consultants or an in-house IT staff, can take care of typical technical problems. On the other hand, major troubles may occur when local resources are too busy or absent, and some trouble may be associated with IT products that is beyond the scope of your local support personnel. In these instances, Progent's on-call support specialists give you a convenient, quick, and economical solution to augment your local resources and to convey valuable information to increase your ability to resolve downstream problems in-house.
- Reduced Reliance on Freelance Service Providers
For network maintenance, smaller organizations often depend on individual freelance consultants. While independent consultants carry smaller overhead than larger support organizations and can often charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the lack of reserve help may force your company to go without assistance during an emergency. As your business grows, network unavailability and trouble with critical software become more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of backup support experts to insure your IT system stays available.
- Create a Scalable Foundation for Seamless Expansion
Companies often begin with an information architecture implemented on a modest budget. Lacking a strong framework, band-aid fixes often get thrown on top of a shaky foundation. When a company grows, reliability and expandability problems can impede the success of the organization. Such poorly designed systems need proper assessment, smart strategic planning, and wide technical knowledge to evolve to a system infrastructure that can deliver the stable foundation to handle vital business requirements and simplify future expansion.
- Interact with Problem Solvers Rather Than Product Vendors
Smaller businesses need advice and technical training to negotiate an ever more complicated array of product alternatives capable of promoting business success and improving efficiency. These companies do not need a network engineer who is trying to earn a commission on a certain vendor's technology. IT support and product selling can lead to a situation where the proposed
solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align technical expertise with the real needs of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT knowledge, fine tuned remote support software, and understanding of corporate IT enable companies to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does Our Company Start Receiving Online Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Servers
Progent offers world-class support for Microsoftís leading server platforms with services such as Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 R2 migration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 integration, MS Exchange 2016 Server migration, Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-premises help by the minute. Consequently, you owe just for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum charge and asks no retainer for support services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent can focus on delivering high-value services where Progent has few competitors. Businesses who utilize familiar freelance service providers or who employ internal support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your information network from stressful and costly service disruptions.
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.