Immediate Online Support for Eugene Information Networks
For companies located in Eugene or anywhere in the state of Oregon, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve complex networking issues, as well as the services of CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support engineers offer excellent value due to the fact that they possess the practical background and have access to the sophisticated technology required to resolve most network problems quickly. This reduces immediate costs since solutions use up minimal billable minutes. Online support also avoids the expense of sending an engineer to your location. Your company saves additionally in incidental costs by minimizing or eliminating network outages and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support experience is especially valuable in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.
Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged just for the support that you actually get. Unlike typical online support companies, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where quick solutions somehow end up as big bills. Progent's penchant for dealing with technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested methodologies that promote the maximum level of effectiveness for remote engineering help and repair for information systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's remote service group to communicate with your company's computer system remotely without violating system security.
Progent's proven service database application includes detailed documentation of the service that Progent's customers have been provided. Progent's team service personnel have access to the records of services delivered to each Progent client by every Progent consultant. This history of issues and fixes is organized as a conveniently searchable proprietary knowledge base that allows Progent's online support experts to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close associations with important technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and permit quick response from vendors' in-house support staff so Progent's remote service experts can come up with the most efficient solutions quickly.
Remote support offered by Progent to clients in Eugene and anywhere in the state of Oregon include:
Certified MS Windows Experts
Progent's Microsoft-certified online support experts can provide computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business migration support, Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of affordable desktop services to assist you company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include offering Windows 10 integration assistance as well as System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top accreditation for network engineers, and indicates a consultant's technical skills at the expert level. Cisco CCIEs know how to handle the most difficult problems associated with network design, deployment, administration, protection, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing problems with IOS network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness because their broad expertise enables them to find solutions for problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can connect to your environment using the latest remote troubleshooting tools in order to perform quick, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's industry-leading family of networking products. Cisco networking consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Wireless APs engineering services, Cisco wireless controllers consulting, Cisco VPN and Network Security engineering services, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration expertise. Progent also offers online and on-premises Wi-Fi site surveys to assist you to modernize your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a variety of security solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or help your business to recuperate rapidly following a serious breach. Security support services offered by Progent cover thorough network security and compliance audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm attacks; installing firewalls; building secure mechanisms for off-site and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Progent offers expert online support services to help companies of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that utilize on-premises resources along with cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services quickly following an outage. SRM provides centrally managed and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based consulting services to address a broad range of information technologies including network architecture, email solutions, system and process security, plus UNIX/Linux and Windows integration. For server economization and simplified management in environments that incorporate Linux with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-powered solutions. Progent's team-based methodology for solving network problems enables quick escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent phone-based assistance analyzing anomalies affecting UNIX/Linux networks powered by leading variants of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including blocking, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Eugene Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk consulting support can guide you in establishing an effective new Call Center or improving your current one, identifying or customizing Help Desk application software to meet the particular needs of your corporation, or adding occasional online staff to supplement your existing Help Desk resources during demanding situations such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of seasoned network experts offers your clients in Eugene or anywhere in the state of Oregon fast contact with a reliable support group with substantial background delivering telephone-based support and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center the reputation as a significant enabler of company efficiency, and Progent's target is to solve instead of just report IT problems.
- Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting staff can supply phone-based and in-depth engineering support and training in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Eugene, or anywhere in the state of Oregon, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so your computer maintenance is proactive rather than reactive. By uncovering looming problems before they result in full-scale emergencies, remote monitoring can head off inconvenient and expensive network breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by a combination of operating systems.
To get in touch with Progent about urgent remote support with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Eugene or throughout the state of Oregon, Progent's online computer support engineers can deliver expert and affordable system support the instant your business needs it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to fix computer problems rapidly while eliminating the expense and lost time associated with on-site support calls.
Even if your Eugene office has a regular freelance support technician or employs an in-house IT staff that can handle common computer issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to resolve unexpected system crises or particularly tough integration problems.
Features of Progent's Online Network Support for Eugene
Progent's phone support, Internet-based troubleshooting, system security expertise, and system management services offer businesses in Eugene or throughout the state of Oregon the greatest leverage for your support budget. Whether you require one-time telephone help and remote network repair or ongoing Help Desk call center support and network administration, Progent's experts can provide your company enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's online help program include:
- Fast Telephone Access to Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Eugene and is also ideal for customers in geographic regions of Oregon that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a broad array of Microsoft support utilities, service information, and continuing training.
- Per Minute Rates to Minimize Expenses
Progent offers online help on a by-the-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum fee for online support and imposes no monthly retainer for support services delivered during normal business hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide the services of authorized professionals who have skill in designing, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Group
Progent's core support offerings consist of system integration, Microsoft Exchange consulting, system security design, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting expertise in specific business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Training
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Programming and Debugging
Oracle Database Administration and Software Programming
MySQL Database Administration and Application Development
Apple Macintosh Consulting
Amazon MWS Programming
By offering a convenient centralized resource for network generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough IT solutions that align with the special needs of your company.
- State of the Art Online Access Software
Secure remote access allows Progent's support professionals to observe precisely what your customers see. This makes it possible to find quick solutions to problems that might otherwise demand an expensive personal visit. Cutting-edge online connectivity software and expert technicians together enable Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in online troubleshooting and automated network tracking.
- Compatibility with Popular VPN Products
Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without weakening network security.
- 24x7 Support for Maximum System Availability
For offices with vital applications, Progent offers optional 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce high system availability.
- Help Desk Outsourcing
Progent's Help Desk support services are intended specifically for budget-constrained offices whose workers require instant access to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical experience, fine tuned support software, and understanding of enterprise networking allow companies to escape the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the forefront of network support, executing a broad range of technical projects for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to resolve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises visits by the minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services delivered during regular working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every consultant to every customer. The practice of documenting and organizing service activity results in more effective support and avoids a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to provide round-the-clock system tracking services based on MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.