Fast Remote Help for Eugene Oregon Networks
Urgent Remote Help for Eugene NetworksFor businesses in Eugene Oregon, Progent provides online support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the services of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic jobs.

Progent's online technical support engineers provide exceptional leverage because they possess the real-world background and are equipped with the sophisticated tools needed to resolve the majority of network issues rapidly. This lowers direct expenses because solutions require minimal chargeable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization saves additionally with incidental costs by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive remote consulting expertise is especially helpful for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's pricing model for online support is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you pay only for the services that you actually get. Unlike typical online service firms, Progent asks for no service activation fee or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid situations where fast fixes somehow end up as substantial tabs. Progent's penchant for dealing with technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized technologies and field-tested processes that allow the highest degree of effectiveness for online technical support and troubleshooting for computer networks of any size. Progent provides secure VPN support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to link to your computer system remotely without compromising network security.

Progent's advanced service database application keeps extensive histories of the support that Progent's clients have received. Progent's authorized engineers have the benefit of the records of all help delivered to each client by every engineer. This database of anomalies and repairs is stored as a conveniently retrievable proprietary database that enables Progent's online support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft open up other vast technical databases and permit fast response from manufacturers' in-house engineering staff so Progent's remote service experts are able to arrive at the most efficient resolutions promptly.

Online services offered by Progent to companies in Eugene Oregon include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced technology used by some of the world's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM protects local and cloud resources and offers a single platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup environment that meets your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important fields of information technology allows clients to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex issues.

    Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned network professionals gives your computer users in Eugene Oregon fast assistance from an efficient support resource with substantial background providing phone support and remote repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk perception as a key driver of company productivity, and Progent's policy is to solve and not merely record IT problems.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff offers remote and in-depth consulting support and education in key application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, custom development, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's expertise, customization, and education services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Eugene Oregon online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM for your environment so your network maintenance is proactive and automated. By spotting emerging issues before they cause crashes, remote monitoring can ward off stressful and expensive network failures. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or environments that support a combination of platforms.
How Your Eugene Business Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Eugene Oregon, Progent's online computer support specialists are ready to provide professional and economical IT help whenever your business needs it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to fix IT problems rapidly while eliminating the expense and lost productivity associated with on-premises support calls.

Even if your Eugene company deals with a regular independent consultant or maintains an in-house IT staff that know how to handle ordinary network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to handle sudden system emergencies or especially complex integration projects.

Benefits of Progent's IT Support for Offices in Eugene Oregon
Progent's remote technical help services allow your Eugene organization to experience the advantages of immediate, expert network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater business worth by being more available, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your local IT resources
    For most businesses in Eugene Oregon, local computer support providers, whether made up of freelance consultants or an in-house maintenance staff, can resolve typical network issues. On the other hand, major troubles can occur when local support personnel are too busy or unavailable, and some problems may involve technology that is beyond the scope of your local support personnel. In these situations, Progent's online service professionals provide an easy, fast, and affordable solution to supplement your regular resources and to convey useful information to increase your capability to deal with future problems locally.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller organizations commonly rely on independent freelance service providers. Although independent consultants have smaller overhead than larger support companies and can often charge lower rates, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in training, the absence of reserve help may require your company to go without help during an emergency. As your network expands, network unavailability and problems with vital software are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a ready source of backup service experts to make sure your IT system stays up and running.

  • Create a Solid Foundation for Smooth Growth
    Companies typically start with an IT system implemented on a modest budget. Without a strong infrastructure, band-aid fixes can get thrown onto an unstable foundation. When a company grows, stability and expandability problems can impede the success of the organization. These poorly designed environments need proper analysis, smart long-term planning, and wide IT knowledge to upgrade to a system infrastructure able to offer the solid foundation to handle critical business demands and ease downstream growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller companies require guidance and technical education to negotiate an ever more complex array of technology options available for promoting business growth and enhancing productivity. They do not need a network consultant who is motivated to resell a certain vendor's products. IT support and product selling can result in a situation where the recommended solution is designed around a profitable product rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling just services rather than products. This allows Progent to align technical consulting with the real needs of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT experience, refined remote support tools, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional experience, at the forefront of network service, performing a wide variety of technical projects for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested methods for applying technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site visits by the minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for support services provided during normal working hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or small support organizations who provide scant documentation or details of services done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation transmitted by each consultant to every client. The discipline of detailing and archiving service records results in more effective service and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.



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    GIAC was founded in 1999 to certify the knowledge of IT security professionals. GIAC certifications are recognized by companies and institutions throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists offer support for all of the network security capabilities addressed within GIAC certification such as evaluating infrastructure security mechanisms, event handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

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    Microsoft allows you to create seamless hybrid environments that combine Office 365 Exchange Online and local Exchange systems. This permits you to have specific Exchange mailboxes located at your on-premises datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can assist your organization with any facet of planning, implementing and debugging your hybrid Office 365 solution. Progent's Exchange consultants can deliver occasional expertise to help you resolve challenging technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is carried out on time and on budget.

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