Fast and Affordable Remote Troubleshooting for Eugene Oregon Computer Networks
Urgent Online Support for Eugene SystemsFor organizations located in Eugene Oregon, Progent provides remote help for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex networking issues, as well as the assistance of CISA and CISSP-certified security experts to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts provide excellent value due to the fact that they have the practical experience and are equipped with the advanced tools required to solve most network problems rapidly. This reduces immediate costs since service calls require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally with indirect expenses by reducing or avoiding system downtime and associated costs due to business discontinuity, upset clients, unproductive workers, and distracted management. Progent's extensive remote technical support know-how is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's billing policy for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the support that you actually get. Unlike typical online support firms, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing do away with situations where quick solutions somehow turn into large invoices. Progent's penchant for disposing of problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized technologies and proven processes that allow the highest degree of efficiency for online help and repair for IT networks of any size. Progent's Technical Response Center can link to your company's network remotely without breaching corporate security.

Progent's sophisticated customer support reporting system keeps comprehensive records for all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of support delivered to each customer by every consultant. This history of issues and repairs is organized as a readily searchable internal knowledge base that permits Progent's online technical engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and close associations with important vendors including Cisco and Microsoft open up additional extensive technical support databases and allow priority access to vendors' internal engineering staff with the result that Progent's remote consulting specialists are able to find optimal solutions promptly.

Online technical support services offered by Progent to companies in Eugene Oregon include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, subscription-based services intended to enable small and mid-size businesses to benefit from the same advanced technology used by many of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your client-server infrastructure by providing an environment for performing common time-consuming tasks. These can include health checking, update management, automated repairs, endpoint deployment, backup and restore, anti-virus response, secure remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alert to your designated IT staff and your Progent technical consultant so that potential issues can be fixed before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth reporting tools created to work with the industry's top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow transparent backup and rapid restoration of important files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, human error, ill-intentioned insiders, or application bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide web-based management and world-class protection for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and give your password you are requested to confirm who you are on a device that only you have and that uses a separate network channel. A wide range of out-of-band devices can be used for this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may designate several validation devices. For more information about ProSight Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Help Desk: Outsourced and Shared Call Center Services
    Progent's Co-managed Help Desk Service provides a transparent extension of your in-house IT support group. User interaction with the Service Desk, delivery of technical assistance, problem escalation, ticket generation and tracking, performance measurement, and management of the support database are cohesive whether issues are resolved by your in-house network support group, by Progent, or by a combination. You have complete flexibility to expand or shrink your share of technical support activity as required. Progent provides initial installation and onboarding of the professional services automation software as well as workflow documentation, testing and training. To learn more about ProSight Shared Support, refer to ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your IT environment, Progent's patch management services allow your IT staff to focus on more strategic initiatives and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Billing charges for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables customers to execute critical projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to handle challenging issues.

    Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk team of experienced information technology experts offers your customers in Eugene Oregon immediate communication with an effective technical support group with extensive background delivering telephone-based support and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a major contributor to company productivity, and Progent's policy is to fix instead of simply track network issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff provides online professional consulting support and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, programming, and education for Microsoft business applications including Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. To find out additional information on Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center2, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Eugene Oregon online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can configure SCOM for your environment so that your computer support is proactive rather than reactive. By uncovering emerging problems before they cause downtime, remote monitoring can head off disruptive and expensive service crises. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks powered by a variety of platforms.
How Your Eugene Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Eugene Oregon, Progent's phone-based network support engineers are ready to deliver expert and economical IT support the instant your business needs it. Over 20 years of delivering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to repair IT problems rapidly while avoiding the expense and lost time associated with on-premises support calls.

Even if your Eugene organization works with a local independent support technician or maintains a full time IT staff that can deal with day-to-day network problems, Progent's Microsoft certified engineers can provide a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to deal with sudden network crises or particularly complicated integration problems.

Benefits of Progent's IT Support for Companies in Eugene Oregon
Progent's remote technical help services allow your Eugene business to realize the benefits of timely, world-class IT support without the expense of maintaining a full-time IT staff. Your network will derive greater strategic worth by being more available, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most offices in Eugene Oregon, local computer support resources, whether represented by freelance consultants or an internal IT staff, can deal with the majority of network issues. However, serious problems can occur when your regular support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your local support personnel. In these instances, Progent's online support professionals offer a convenient, fast, and budget-friendly solution to supplement your regular resources and to pass on useful knowledge to increase your capability to deal with downstream problems in-house.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller organizations commonly rely on individual freelance consultants. Although independent service people carry less overhead than larger support companies and can often charge marginally less, they are often overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the absence of fallback personnel may require your company to wait for help during an emergency. As your network expands, system downtime and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of backup service experts to make sure your IT system stays up and running.

  • Build a Solid Foundation for Smooth Growth
    Businesses often start with an information system created on a modest budget. Lacking a proper framework, slap-dash fixes can get piled on top of a shaky foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. Such badly built environments need proper analysis, smart strategic planning, and extensive technical expertise to upgrade to a network infrastructure that can offer the stable foundation to handle current business demands and simplify future expansion.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller companies need advice and technical training to navigate through an ever more complicated array of product options available for accelerating business growth and improving efficiency. Businesses hardly need a computer engineer who is trying to sell a certain vendor's products. Network support and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the true requirements of a business. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align technical expertise with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT expertise, refined support software, and understanding of corporate IT enable offices to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified consultants average more than a decade of hands-on professional experience, at the front lines of network support, executing a broad range of IT tasks for an extensive array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This guarantees that you get not only world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-site help per minute. Consequently, you owe only for delivered support. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for support services delivered during regular business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large invoices for fast fixes so you won't be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has few competitors. Businesses who work with familiar freelance service providers or who maintain internal support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, protected, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can save your information network from painful and costly availability losses.
How Does Our Company Start Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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