Fast Remote Troubleshooting for Eugene Oregon Networks
For businesses in Eugene Oregon, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support engineers offer excellent value because they have the real-world experience and are equipped with the advanced technology required to resolve the majority of information system problems quickly. This lowers direct costs since service calls require minimal billable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your company saves even more with incidental costs by reducing or eliminating system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online consulting know-how is particularly helpful in environments that depend on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.
Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are charged only for the services that you actually get. In contrast to many remote support organizations, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where fast solutions somehow end up as large tabs. Progent's penchant for dealing with technical issues efficiently means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized technologies and field-proven methodologies that permit the maximum degree of effectiveness for remote technical support and repair for computer systems of any size. Progent provides secure VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's Technical Response Center to link to your company's system remotely without violating system security.
Progent's powerful customer support database system maintains detailed histories describing the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the records of services provided to every customer by any consultant. This history of trouble tickets and solutions is stored as a conveniently searchable internal database that allows Progent's online technical experts to share their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's extensive list of accreditations and close associations with key vendors such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote service specialists can determine the most efficient resolutions in the least time.
Online technical services available from Progent to businesses in Eugene Oregon include:
Authorized Windows Expertise
Progent's Microsoft-premier remote service experts offer computer troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support professionals who can help you with a broad range of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Teams integration, Skype for Business Server migration support, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable desktop consulting and support services to assist you business to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 migration support as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and certifies a consultant's networking skills at the expert level. Cisco-qualified CCIEs know how to deal with even the most difficult problems encountered in network infrastructure planning, installation, maintenance, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS network management utilities and developing workarounds or identifying program patches. Cisco CCIEs offer exceptional value since their depth of experience enables them to find solutions for problems quickly. In typical cases, less qualified service providers can struggle for many hours or days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can communicate with your environment by means of sophisticated on-line troubleshooting technology to perform efficient, safe, and economical diagnosis and remediation.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity devices by offering consulting services that include:
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services to strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or assist your company to recuperate quickly following a damaging penetration. Security consulting services available from Progent include: thorough information security and compliance assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; installing firewalls; building secure techniques for remote and mobile access; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote consulting support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that utilize on-premises resources along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online consulting services to address a wide array of computer technologies such as system infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified administration in environments that incorporate Linux with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with migration from older systems to Microsoft Windows or Linux solutions. Progent's team-oriented methodology for solving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and cuts service expense.
Major Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT programs. Billing charges for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute major initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Eugene Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Support
Progent's Call Center support alternatives for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progent's Call Center consulting support can guide you in building an efficient new Help Desk Call Center or improving your established organization, selecting or modifying Help Desk software products to meet the unique requirements of your corporation, or adding occasional phone support personnel to work with your internal Call Center resources to handle demanding situations such as software transitions, mass updates, or installing brand new business software.
Progent's Call Center team of experienced information technology consultants gives your clients in Eugene Oregon quick communication with a reliable technical support resource with extensive background delivering telephone-based consulting and remote repair service for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk the reputation as a solid driver of business efficiency, and Progent's aim is to resolve instead of merely report technical problems.
- Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Experts Group offers phone-based professional consulting support and training in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's consulting, programming, and training offerings, visit Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Eugene Oregon online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to accommodate your environment so that your IT support is proactive rather than reactive. By uncovering emerging trouble spots before they expand into network outages, remote monitoring can avoid stressful and expensive network breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that incorporate multiple operating systems.
To get in touch with Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or see Contact Progent.
For organizations and startups in Eugene Oregon, Progent's phone-based computer support engineers are ready to deliver professional and cost-effective IT support the instant your business requires it. More than 15 years of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix network problems quickly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Eugene business relies on a regular freelance consultant or maintains an in-house IT staff that can handle ordinary computer issues, Progentís Microsoft certified consultants are available to offer an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the time or the expertise to deal with sudden network crises or especially challenging integration problems.
Details of Progent's Online Computer Services for Eugene Oregon
Progent's online help, remote troubleshooting, system security expertise, and network administration services give businesses in Eugene Oregon unparalleled leverage for your support investment. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk call center services and network management, Progent's experts can provide your organization enterprise-level IT support while permitting you to avoid the expense and hassle of maintaining a large internal IT staff. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Eugene Oregon and is also ideal for networks in geographic areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has access to a broad array of Microsoft support tools, service databases, and continuing training.
- Per Minute Rates to Reduce Costs
Progent offers remote support on a per-minute billing plan, so you pay only for the support you receive. Progent has no minimum charge for online help and asks for no ongoing retainer for support services provided during normal working hours. This keeps you from facing big bills for simple repairs.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide the services of on-staff specialists with skill in designing, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's basic consulting offerings include technology integration, Microsoft Exchange expertise, corporate security planning, and shared Help Desk services. Progent's Experts group can provide world-class consulting support in specific application areas. Support available from the Application Experts Team covers:
Dynamics GP/Great Plains Consulting and Programming
Microsoft Office Project and Project Online Training
Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Microsoft Office 365 Word Help
BI Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Application Programming and Debugging
Oracle DBA Services and Application Programming
MySQL Database Administration and Application Programming
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By offering a full service one-stop resource for IT generalists and application experts, Progent can tailor timely, affordable, and thorough information technology solutions that match the unique requirements of your business.
- State of the Art Remote Access Tools
Secure remote connectivity permits Progent's support experts to observe precisely what your customers see. This makes it easier to produce quick solutions to problems that might otherwise require an expensive personal service call. Sophisticated remote connectivity tools and expert technicians combine to allow Progent to resolve most network issues quickly and affordably. Progent is an industry leader in online troubleshooting and remote system tracking.
- Compatibility with Popular VPN Gateways
Progent can provide secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24-hour Service for Maximum Network Availability
For companies with vital applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help produce high network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are intended specifically for budget-conscious organizations whose clients need instant recourse to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance consultants, or limited in-house IT help.
Progent stands out by providing:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than a decade of real-world industry experience, at the front lines of network support, performing a wide variety of technical tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not only expert technical capability, but also a support engineer with proven approaches for applying technical knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person visits per minute. Consequently, you pay exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services provided during regular business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be forced to permit minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent can focus on offering high-value services where Progent has little competition. Businesses who work with trusted independent consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 network monitoring services based on MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.