Immediate Online Support for Eugene Information Networks
Immediate Remote Help for Eugene NetworksFor companies located in Eugene or anywhere in the state of Oregon, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to solve complex networking issues, as well as the services of CISSP-accredited security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent value due to the fact that they possess the practical background and have access to the sophisticated technology required to resolve most network problems quickly. This reduces immediate costs since solutions use up minimal billable minutes. Online support also avoids the expense of sending an engineer to your location. Your company saves additionally in incidental costs by minimizing or eliminating network outages and associated losses stemming from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support experience is especially valuable in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.

Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged just for the support that you actually get. Unlike typical online support companies, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate scenarios where quick solutions somehow end up as big bills. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested methodologies that promote the maximum level of effectiveness for remote engineering help and repair for information systems of any size. Progent provides protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's remote service group to communicate with your company's computer system remotely without violating system security.

Progent's proven service database application includes detailed documentation of the service that Progent's customers have been provided. Progent's team service personnel have access to the records of services delivered to each Progent client by every Progent consultant. This history of issues and fixes is organized as a conveniently searchable proprietary knowledge base that allows Progent's online support experts to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level accreditations and close associations with important technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and permit quick response from vendors' in-house support staff so Progent's remote service experts can come up with the most efficient solutions quickly.

Remote support offered by Progent to clients in Eugene and anywhere in the state of Oregon include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including blocking, detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup system that meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Billing charges for longer-term consulting projects are determined according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk consulting support can guide you in establishing an effective new Call Center or improving your current one, identifying or customizing Help Desk application software to meet the particular needs of your corporation, or adding occasional online staff to supplement your existing Help Desk resources during demanding situations such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of seasoned network experts offers your clients in Eugene or anywhere in the state of Oregon fast contact with a reliable support group with substantial background delivering telephone-based support and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center the reputation as a significant enabler of company efficiency, and Progent's target is to solve instead of just report IT problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based and in-depth engineering support and training in specific application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and training for Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more information about Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Eugene, or anywhere in the state of Oregon, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your business so your computer maintenance is proactive rather than reactive. By uncovering looming problems before they result in full-scale emergencies, remote monitoring can head off inconvenient and expensive network breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by a combination of operating systems.
How Your Eugene Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote support with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Eugene or throughout the state of Oregon, Progent's online computer support engineers can deliver expert and affordable system support the instant your business needs it. Long experience delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to fix computer problems rapidly while eliminating the expense and lost time associated with on-site support calls.

Even if your Eugene office has a regular freelance support technician or employs an in-house IT staff that can handle common computer issues, Progent’s Microsoft certified engineers are available to provide a convenient and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to resolve unexpected system crises or particularly tough integration problems.

Features of Progent's Online Network Support for Eugene
Progent's phone support, Internet-based troubleshooting, system security expertise, and system management services offer businesses in Eugene or throughout the state of Oregon the greatest leverage for your support budget. Whether you require one-time telephone help and remote network repair or ongoing Help Desk call center support and network administration, Progent's experts can provide your company enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a full-service internal IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical experience, fine tuned support software, and understanding of enterprise networking allow companies to escape the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the forefront of network support, executing a broad range of technical projects for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested methods for applying technical knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits by the minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services delivered during regular working hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every consultant to every customer. The practice of documenting and organizing service activity results in more effective support and avoids a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who won’t let go of vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock system tracking services based on MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and costly service disruptions.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.