Fast and Affordable Remote Support for Eugene Oregon Networks
Urgent Online Support for Eugene SystemsFor organizations in Eugene Oregon, Progent provides remote help for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and troubleshooting issues.

Progent's remote technical support experts provide excellent value due to the fact that they have the practical background and have access to the sophisticated tools required to resolve most network problems rapidly. This reduces immediate costs since solutions use up minimal billable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization benefits additionally in incidental expenses by reducing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is especially valuable in environments that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills by the minute for telephone-based assistance, so you pay exclusively for the support that you actually get. In contrast to many online service firms, Progent requires no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing eliminate scenarios where quick repairs somehow turn into big tabs. Progent's penchant for disposing of problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized technologies and field-tested methodologies that ensure the highest degree of efficiency for remote technical support and repair for IT networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to access your company's environment remotely without compromising corporate security.

Progent's proven customer support reporting application keeps thorough records of all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of support rendered to each Progent customer by any engineer. This archive of trouble tickets and resolutions is stored as a quickly searchable internal database that enables Progent's online technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with important vendors such as Cisco and Microsoft make available other extensive support knowledge bases and allow fast response from manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to arrive at the most efficient solutions in the least time.

Remote support services available from Progent to companies in Eugene Oregon include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading corporations. The ProSight series of network management outsourcing services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT programs. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows clients to complete critical projects economically and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent’s Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution built around the top PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Call Center staff of experienced network consultants provides your clients in Eugene Oregon quick contact with a dependable technical support group with substantial background delivering telephone-based support and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center recognition as a significant enabler of company success, and Progent's target is to solve instead of just track technical issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Group offers phone-based advanced consulting expertise and training in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Eugene Oregon online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so your network maintenance is proactive and automated. By exposing emerging issues before they cause network outages, system monitoring can head off stressful and expensive information system failures. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks based on multiple operating systems.
How Your Eugene Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Eugene Oregon, Progent's online computer support specialists are ready to deliver professional and affordable system help the instant your company needs it. Long experience delivering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to solve network problems quickly while eliminating the expense and lost time that comes with on-site support visits.

Even if your Eugene business has a regular freelance consultant or employs a full time IT staff that can handle common computer problems, Progent’s Microsoft certified consultants can provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to resolve unexpected network crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Offices in Eugene Oregon
Progent's remote IT consulting services allow your Eugene company to have the benefits of immediate, enterprise-grade network support without the cost of managing a full-time IT staff. Your network will derive added business worth by being more available, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your local support resources
    For most offices in Eugene Oregon, local network service providers, whether made up of independent consultants or a full-time IT staff, can take care of the majority of network problems. On the other hand, serious problems may occur when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your usual service technicians. In these cases, Progent's online service professionals offer a convenient, quick, and economical way to augment your regular resources and to transfer useful information to improve your ability to deal with future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For IT support, smaller offices commonly rely on independent freelance service providers. Although independent service people carry smaller internal costs than larger service companies and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the lack of fallback personnel may require your company to go without help during an emergency. As your company expands, system unavailability and trouble with vital applications become more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of reserve support experts to insure your network is always up and running.

  • Build a Scalable Foundation for Seamless Growth
    Companies often start with an IT system implemented on a modest budget. Without a proper infrastructure, slap-dash repairs often get thrown on top of an unstable foundation. As a network grows, stability and scalability issues can impede the success of the business. Such poorly designed environments need careful analysis, smart strategic planning, and extensive technical knowledge to upgrade to a system infrastructure that can offer the stable foundation to meet current business demands and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller companies need guidance and technical education to negotiate an ever more complex maze of product options available for accelerating business growth and enhancing efficiency. These companies hardly need a computer engineer who is motivated to earn a commission on a certain vendor's technology. Network support and product selling can lead to a situation where the recommended solution is built around a profitable product rather than the true needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to align technical expertise with the best interests of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, fine tuned support tools, and understanding of corporate IT enable companies to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average more than a decade of hands-on industry experience, at the front lines of IT support, executing a broad variety of IT projects for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not just world-class technical help, but also a consultant with field-tested approaches for applying computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person help per minute. As a result, you owe exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no retainer for services provided during regular business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you won't be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Companies who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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