Fast Remote Technical Support for Eugene Oregon IT Networks
Fast Phone Help for Eugene NetworksFor businesses in Eugene Oregon, Progent offers remote support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex infrastructure problems, plus the services of CISSP-certified cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional leverage because they possess the practical experience and have access to the advanced tools required to solve most information system issues rapidly. Efficient support reduces immediate expenses since service calls require fewer billable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company benefits even more with incidental costs by reducing or avoiding network downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote consulting expertise is particularly helpful for businesses that depend on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.

Progent's pricing policy for online help is structured to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you owe just for the support that you receive. Unlike many online service companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing prevent scenarios where quick solutions somehow end up as large bills. Progent's skill at handling problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an array of customized technologies and proven processes which permit the highest degree of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent's online support team can link to your environment remotely without compromising system security.

Progent's sophisticated service database application stores extensive records for all service that Progent's clients have received. Progent's team engineers have access to the history of all help rendered to every client by any Progent engineer. This database of trouble tickets and responses is organized as a quickly exploitable internal knowledge base that permits Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and close associations with key technology companies such as Cisco and Microsoft make available additional vast support databases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's remote service specialists can arrive at the most efficient solutions quickly.

Remote support available from Progent to customers in Eugene Oregon include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, subscription-based services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. The ProSight series of outsourced network management services covers all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your network, server, and desktop devices by offering an environment for performing common tedious tasks. These can include health monitoring, patch management, automated repairs, endpoint setup, backup and restore, A/V response, remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it transmits an alarm to your designated IT staff and your assigned Progent technical consultant so that emerging issues can be taken care of before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex network management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating appliances that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth management reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable transparent backup and rapid recovery of critical files, applications, system images, and VMs. ProSight DPS lets you recover from data loss caused by equipment failures, natural disasters, fire, cyber attacks such as ransomware, human error, malicious insiders, or software bugs. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to provide centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices. With 2FA, whenever you log into a protected online account and give your password you are requested to verify your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized as this added form of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several validation devices. For more information about Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Support: Outsourced and Shared Help Desk Services
    Progent's Co-managed Service Desk offers a smooth supplement to your corporate IT support staff. End user access to the Help Desk, provision of technical assistance, issue escalation, trouble ticket creation and tracking, performance measurement, and management of the service database are consistent whether issues are taken care of by your core support group, by Progent, or both. Your business has unrestricted versatility to extend or shrink your part of IT support work as circumstances demand. Progent takes care of initial deployment and provisioning of the professional services automation (PSA) software plus documentation, validation and training. To find out more about ProSight Co-Managed Support, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT network. In addition to optimizing the protection and reliability of your computer network, Progent's patch management services permit your IT team to focus on more strategic initiatives and activities that derive the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows clients to execute critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your computer users in Eugene Oregon rapid access to an efficient network service resource with years of experience delivering phone consulting and remote diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk perception as a solid enabler of company productivity, and Progent's intent is to fix instead of simply document IT problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team can supply online advanced consulting expertise and education in specific business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Project, Microsoft 365 Word, and Office Excel. For more information on Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Eugene Oregon remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can configure SCOM for your business so that your IT maintenance is proactive and automated. By spotting potential trouble spots before they result in crashes, automated monitoring can ward off stressful and costly network failures. Progent can also deploy system monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments based on a mix of platforms.
How Your Eugene Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online assistance with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Eugene Oregon, Progent's phone-based computer support specialists can provide expert and affordable system support whenever your business has to have it. More than 20 years of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access tools to solve network problems rapidly while avoiding the expense and lost time associated with on-site support visits.

Even if your Eugene office deals with a regular independent consultant or employs an in-house organization that can deal with day-to-day network issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the expertise to solve sudden network crises or especially challenging integration projects.

Advantages of Progent's IT Support for Businesses in Eugene Oregon
Progent's online IT consulting services enable your Eugene company to realize the benefits of immediate, enterprise-level network support without the expense of maintaining a full-time IT organization. Your network will acquire greater strategic value by becoming more reliable, productive, and protected. Advantages to your business include:

  • Seamless remote expansion of your local support resources
    With most companies in Eugene Oregon, nearby network support resources, whether made up of outside consultants or an in-house maintenance staff, can solve the majority of network issues. However, major troubles sometimes occur when your regular support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your onsite support people. In these cases, Progent's online service experts give you a convenient, fast, and economical way to augment your local resources and to convey valuable information to increase your capability to handle future problems locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller offices often rely on independent freelance service providers. Although independent consultants carry less internal costs than big service firms and can often charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the lack of reserve personnel may force your company to go without help during an emergency. As your network expands, system downtime and trouble with vital applications are more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of backup service expertise to make sure your network is always available.

  • Build a Scalable Basis for Seamless Expansion
    Companies typically begin with an IT system implemented on a shoestring budget. Without a proper infrastructure, band-aid fixes often get piled on top of a shaky foundation. As a network grows, stability and scalability problems can impede the success of the organization. Such badly built environments require careful assessment, smart strategic planning, and extensive technical knowledge to evolve to a system infrastructure able to provide the solid foundation to handle critical business requirements and ease future growth.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller companies need advice and technical training to navigate through an increasingly complicated array of technology options available for accelerating business success and enhancing efficiency. Businesses hardly need a network consultant who is trying to earn a commission on a certain vendor's technology. Network support and product selling can result in a scenario where the proposed solution is designed around a predetermined product rather than the true requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match technical consulting with the best needs of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, breadth of IT expertise, fine tuned support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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