Fast Online Help for Eugene Oregon IT Networks
For businesses in Eugene Oregon, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure issues, as well as the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's online technical support experts offer exceptional value due to the fact that they possess the real-world experience and have access to the advanced tools necessary to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses because solutions accumulate minimal billable minutes. Online help also avoids the expense of dispatching an engineer to your location. Your company benefits even more with indirect costs by reducing or eliminating network outages and associated losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced online consulting expertise is particularly valuable for businesses that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing policy for remote support is structured to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike many remote support companies, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and simple model for billing do away with scenarios where quick solutions manage to turn into substantial tabs. Progent's skill at disposing of technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of customized technologies and proven methodologies that allow the highest degree of effectiveness for remote consulting and repair for computer systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's online support team to access your environment without breaching corporate security.
Progent's advanced technical support database application maintains comprehensive records describing all support that Progent's clients have been provided. Progent's authorized engineers have access to the history of support delivered to each client by any engineer. This history of issues and responses is structured as a quickly searchable internal database that permits Progent's online support experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support grows daily. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft open up other extensive support knowledge bases and allow quick access to vendors' in-house engineering staff so Progent's online service experts are able to determine the most efficient resolutions in the least time.
Remote services offered by Progent to customers in Eugene Oregon include:
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Certified Windows Expertise
Progent's Microsoft-expert remote service engineers can deliver computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a wide variety of platform support services including Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Microsoft Skype for Business migration support, Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop support services to assist you business to install, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services include providing Windows 11 planning and upgrade support and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your PCs and web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for networking engineers, and indicates a person's network technology skills at the master level. Cisco-qualified CCIEs know how to resolve the most difficult problems occurring in network planning, installation, maintenance, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or locating software updates. CCIEs provide excellent cost-effectiveness because their depth of experience permits them to resolve problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can communicate with your network by means of state-of-the-art on-line troubleshooting tools in order to provide quick, safe, and affordable analysis and remediation.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading selection of connectivity devices by offering services such as:
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CISM and CISSP Premier System Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of security solutions that can enhance the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or help you to recover rapidly following a serious penetration. Security consulting services offered by Progent include: comprehensive information security assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; integrating firewalls; building safe mechanisms for remote and mobile communication; guarding your email infrastructure from spam and directory harvest attacks; and instituting 24x7 proactive monitoring.
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Cloud Integration

Progent offers expert online consulting services to help companies of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud migration support services such as Microsoft 365 integration solutions with local installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high degree of automation independent of the hardware making up the underlying IP network.
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote support services to cover a broad range of information technologies such as system architecture, email solutions, network and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in environments that incorporate Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Windows or Linux-based solutions. Progent's team-based approach to resolving network issues enables fast escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance resolving anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Apple Mac OS X
Solaris
IBM AIX Open UNIX
HP-UX
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top corporations. The ProSight suite of network monitoring and management services covers all critical facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your data backup processes and enable non-disruptive backup and fast recovery of critical files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by equipment failures, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight Data Protection Services family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your IT environment.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving information network. In addition to optimizing the protection and reliability of your computer network, Progent's patch management services allow your in-house IT team to concentrate on more strategic initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication managed services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation with iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a secured application and give your password you are asked to verify your identity via a unit that only you possess and that is accessed using a separate network channel. A broad selection of devices can be utilized as this added form of authentication such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register multiple validation devices. For more information about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their connectivity appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you�re planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that aligns with your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology enables customers to execute critical projects within budget and on time. Progent's project-based online consulting services include:
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Call Center Services
Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that handles all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle complex issues.
Progent's Call Center consulting support can support you in building an effective new Help Desk Call Center or improving your established one, evaluating or modifying Help Desk software products to address the particular needs of your corporation, or adding temporary phone support staff to reinforce your internal Help Desk group to handle unusually busy situations like software transitions, major updates, or rolling out new business software.
Progent's Help Desk Call Center staff of experienced information technology consultants provides your customers in Eugene Oregon instant access to a dependable network service resource with substantial background providing telephone-based help and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk recognition as a major driver of business performance, and Progent's target is to resolve and not simply annotate network issues.
- Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Consulting staff offers online advanced engineering expertise and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, customization, and education for Microsoft applications including CRM, MS Project, Microsoft 365 Word, and Office Excel. To learn more information about Progent's consulting, customization, and education offerings, visit Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center2, expand or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent can deliver companies in Eugene Oregon remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to accommodate your business so your network support is proactive rather than reactive. By exposing looming problems before they expand into full-scale emergencies, automated monitoring can avoid disruptive and expensive network failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows networks, or environments powered by a mix of platforms.
How Your Eugene Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online support with Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Eugene Oregon, Progent's phone-based computer support engineers are ready to deliver effective and economical IT support the instant your company has to have it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to fix network problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Eugene company relies on a regular freelance support technician or employs an in-house IT staff that can deal with day-to-day computer problems, Progent's Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the knowledge to fix unexpected network crises or particularly complex integration projects.
Features of Progent's Remote Computer Services for Eugene Oregon
Progent's online support, Internet-based troubleshooting, system security expertise, and system administration services give companies in Eugene Oregon unparalleled leverage for your support budget. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk support and network management, Progent's experts can deliver your office enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Eugene Oregon and is also ideal for customers in geographic areas that have a limited supply of consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a wide range of Microsoft support utilities, technical databases, and on-going training.
- By the Minute Billing to Minimize Expenses
Progent provides online help on a minute-by-minute basis, so you are billed only for the services you use. Progent asks for no minimum charge for online help and imposes no ongoing retainer for support services provided during normal business hours. This keeps you from paying big bills for quick fixes.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco offers access to authorized specialists with skill in designing, deploying, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Group
Progent's core consulting services consist of technology integration, MS Exchange expertise, corporate security design, and Help Desk Co-management services. Progent's Experts Team can provide world-class consulting support for critical application areas. Help available from the Application Experts Team covers:
Dynamics GP/Great Plains Support and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Application Development
MySQL Management Support and Application Design
Apple Macintosh Integration
Amazon Marketplace Web Service Software Integration
By offering a full service one-stop resource for network generalists and application experts, Progent can tailor fast, inexpensive, and thorough IT solutions that meet the specific requirements of your business.
- Advanced Remote Connectivity Software
Protected online access allows Progent's support experts to observe precisely what your customers see. This makes it easier to produce fast solutions to issues that could otherwise demand a costly onsite visit. Sophisticated remote access tools and expert technicians together enable Progent to repair most network issues rapidly and affordably. Progent is a pioneer in offsite support and automated network tracking.
- Compatibility with Leading VPN Products
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Service for High System Uptime
For businesses with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Call Center
Progent's Help Desk Call Center programs are intended specifically for budget-constrained organizations whose clients need instant recourse to a Help Desk service with expert telephone support and complete escalation capability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT expertise, fine tuned support tools, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited internal resources.
Progent adds value by offering:
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent offers world-class expertise for Microsoft’s popular server platforms with services such as Microsoft Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you pay only for delivered support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast fixes so you will not be forced to permit minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer minimal documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation sent by each consultant to every customer. The practice of documenting and archiving support activity results in more effective support and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who won’t release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your IT network from painful and costly availability losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.