For small and midsize businesses located in Eugene Oregon, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Windows technology. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, plus the services of CISA and CISM-certified security consultants to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support services represent exceptional value due to the fact that they are equipped with the practical background and the sophisticated technology to resolve the majority of information system problems rapidly. This lowers direct expenses because service calls take up a smaller number of chargeable consulting minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company benefits additionally with indirect expenses by minimizing or eliminating network downtime and associated losses resulting from business discontinuity, upset clients, idle employees, and distracted executives.
Progent's pricing policy for remote support is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the services that you receive. In contrast to many remote support organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and simple model for pricing do away with situations where quick fixes somehow turn into large invoices. Progent's penchant for handling problems quickly translates into your company spending less money.
Progent's Remote Support Tools
Over the years, Progent has developed a set of customized tools and field-proven processes that permit the maximum level of efficiency for remote engineering help and troubleshooting for small company computer systems. Progent provides secure VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology permits the staff of Progent's Technical Response Center to connect to your system remotely without violating network security.
Progent's powerful technical support reporting system includes extensive records for all support that Progent's clients have been provided. Progent's team service personnel have access to the records of all help delivered to each customer by every engineer. This database of issues and resolutions is organized as a readily retrievable internal database that enables Progent's remote support experts to communicate their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and close associations with important technology companies including Cisco and Microsoft make available other vast technical databases and permit fast response from vendors' internal engineering staff with the result that Progent's remote consulting specialists can come up with the most efficient resolutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Eugene Oregon or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT support, visit Immediate Emergency Support.
Remote Network Support Services Provided by Progent
Progent's online technical support engineers have credentials in a comprehensive set of technologies. This broad range of IT skills enables Progent's consultants to handle practically any emergency likely to take place in a small business information system. Certificates held by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To help companies with multi-OS networks, Progent also provides the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Phone-based services available from Progent to small businesses in Eugene include:
Additional Support Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad array of information technology such as system infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server consolidation and easy administration, and transitioning from older applications to the latest Windows or Linux environments. Progent's group-oriented methodology for solving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can offer urgent remote help for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking professionals, and validates an individual's network technology knowledge at the master level. Cisco CCIEs can resolve the most intractable challenges encountered in network infrastructure planning, installation, management, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or locating program updates. CCIEs represent an excellent cost-effectiveness because their broad experience allows them to fix the most intractable problems rapidly. In many instances, less qualified consultants can struggle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent can provide fast phone access to a CCIE so your company can get immediate help for serious network issues that are lowering business productivity but are not within the comfort zone of your local IT support personnel. Progent's Cisco CCIE consultants can tie into your network using advanced remote troubleshooting technology to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's popular selection of networking devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP systems, Catalyst family switches, as well as VPN products.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support engineers offer network problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of support engineers who can assist you with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and integration, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server upgrade, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of online desktop support including Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISM and CISSP Premier Network Security Engineers
Progent's certified CISSP and ISSAP security engineers can provide a variety of security solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or help you to recuperate rapidly following a damaging breach. Security support services offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; building secure mechanisms for remote and mobile communication; defending your messaging system against viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers expert online consulting services to help companies of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize on-premises resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the skills of seasoned remote consulting experts for special IT projects that small companies frequently need. Billing charges for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Eugene Oregon Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk service offerings for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Call Center support services are a convenient solution for smaller businesses who lack the money or time to support an in-house Help Desk but who need fast access to a dependable Call Center with proficient phone support as well as the in-depth expertise to escalate complex problems to advanced engineers.
Progentís Help Desk sharing services allow your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution built around the leading professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or enhancing your established organization, evaluating or enhancing Call Center software products to meet the special demands of your business, or adding temporary phone support personnel to supplement your existing Help Desk Call Center team during demanding events like software migrations, mass upgrades, or rolling out new business software.
Progent's Call Center team of veteran network consultants provides your computer users in Eugene Oregon rapid access to an efficient support group with extensive background delivering telephone-based support and online diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center recognition as a major enabler of business success, and Progent's intent is to solve and not merely report network issues.
Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Group provides phone-based advanced engineering support and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, customization, and training for popular Microsoft business applications such as Microsoft CRM, Project, Word, and Office Excel. To read more about Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the creative elements of Macintosh systems by providing remote consulting services and training in graphics, audio, and video. Progent's consultants can provide assistance in a large selection of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific procedures such as capturing or digitizing audio/video or setting up an audio/video production lab.
Online Network and Server Monitoring Services
Progent can provide businesses in Eugene Oregon remote computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so your network support is proactive rather than reactive. By uncovering potential trouble spots before they evolve into crashes, proactive monitoring can head off stressful and expensive service crises. Progent can also assist with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that support a combination of platforms.
To contact Progent about urgent remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or refer to Contact Progent.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State