For small businesses in Eugene Oregon, Progent offers support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for challenging infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to handle advanced security design and disaster recovery planning.
Progent's remote technical support services represent exceptional value due to the fact that they have the practical background and the advanced tools to solve the majority of information system problems rapidly. Efficient support reduces direct costs since solutions take up fewer billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and related costs stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing model for online help is structured to get the most out of your network support investment. Progent bills per minute for telephone-based assistance, so you are billed only for the support that you receive. In contrast to many remote support firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing do away with situations where fast solutions manage to end up as substantial tabs. Progent's penchant for handling problems efficiently results in your business conserving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has refined a collection of customized technologies and field-tested processes that promote the highest level of effectiveness for remote help and troubleshooting for small company computer systems. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access enables the experts of Progent's online support team to communicate with your company's network without violating system security.
Progent's advanced technical support database application keeps thorough histories for all support that Progent's customers have received. Progent's team engineers have access to the specifics of all help delivered to each client by every Progent consultant. This database of problems and solutions is organized as a readily retrievable support knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick response from vendors' internal product engineers so Progent's online service experts can find optimal solutions quickly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone support in Eugene Oregon or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.
Remote Technical Services Offered Progent
Progent's phone-based technical support professionals have advanced credentials in an extensive array of disciplines. This breadth of technical skills enables Progent's engineers to address virtually any crisis likely to occur in a small or midsize company information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Professional.
To support clients with mixed-operating system environments, Progent also provides the services of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based support provided by Progent to clients in Eugene include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services cover a broad spectrum of computer technology such as network architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy administration, and transitioning from legacy systems to the latest Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for resolving problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network consultants, and certifies a consultant's networking knowledge at the expert level. Cisco qualified CCIEs can resolve the most difficult problems surrounding network infrastructure planning, integration, administration, protection, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS Software network management tools and developing alternate approaches or locating software updates. Cisco CCIEs represent an exceptional cost-effectiveness since their deep experience allows them to find solutions for even the most difficult problems quickly. In typical instances, less qualified consultants can wrestle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes.
Few consulting firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers quick telephone access to a Cisco-qualified CCIE so your company can get urgent assistance for serious network problems that are crippling worker efficiency but are not within the experience of your local IT support personnel. Progent's Cisco-qualified CCIE consultants can tie into your network via sophisticated remote support technology to provide fast, safe, and economical analysis and repair.
Progent's CCIEs can provide consulting for all of Cisco's industry-leading family of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst switches, plus VPN products.
Certified Windows Expertise
Progent's Microsoft-expert online service experts offer computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can help your company with a broad variety of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 deployment,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 design and deployment,
Skype for Business Server planning and deployment support, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of online desktop support and troubleshooting services such as Windows 7 migration support, moving to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
CISM and CISSP Certified Network Security Specialists
Progent's certified CISM and CISSP security consultants offer a variety of system protection solutions to improve the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist your business to clean up rapidly following a damaging penetration. Security consulting services offered by Progent cover in depth security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick recuperation from malicious assaults; configuring firewalls; designing safe techniques for remote and mobile access; protecting your email system from spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced online support to help businesses of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that combine on-premises IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent can provide the services of world-class online consulting experts for special projects that small companies frequently need. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Eugene Oregon Company Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Help Desk Call Center support programs for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are intended for small businesses who lack the resources to assemble and manage an internal Call Center but who need fast communication with a reliable Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center consulting services can assist you in creating an efficient new Help Desk or enhancing your established one, selecting or modifying Help Desk software to address the particular requirements of your business, or adding temporary phone support personnel to reinforce your in-house Help Desk Call Center team during demanding scenarios such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk staff of experienced information technology professionals offers your workers in Eugene Oregon quick contact with a large technical support group with extensive experience offering telephone-based help and remote troubleshooting for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center perception as a key enabler of company productivity, and Progent's intent is to fix rather than simply document network problems.
Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Experts staff can supply remote and in-depth engineering support and training in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for familiar Microsoft applications including CRM, Microsoft Office Project, Office Word, and Office Excel. To read more about Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac professionals can promote the artistic aspect of Apple Mac systems by offering remote consulting support and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special jobs like capturing or digitizing audio or video or putting together an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent offers companies in Eugene Oregon online computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By anticipating looming issues before they cause network outages, system monitoring can ward off stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by a variety of OS platforms.
To contact Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State