For small businesses located in Eugene or anywhere in the state of Oregon, Progent offers support for networks based on UNIX or Linux or for networks that feature a combination of UNIX and Microsoft technology. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer excellent leverage due to the fact that they have the real-world background and the advanced tools to resolve the majority of information system problems rapidly. This reduces immediate expenses because solutions take up a smaller number of chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization saves even more in indirect costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are billed only for the services that you actually get. Unlike many online service firms, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing eliminate situations where speedy. minor fixes manage to turn into major invoices. Progent's skill at disposing of technical issues quickly translates into your company conserving money.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned a collection of customized technologies and proven processes that promote the maximum level of efficiency for online consulting and troubleshooting for small business information networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access allows the experts of Progent's online support team to access your network without compromising corporate security.
Progent's highly evolved technical support database application stores detailed histories describing all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of assistance rendered to every Progent client by every Progent engineer. This archive of trouble tickets and solutions is structured as a readily retrievable proprietary knowledge base that enables Progent's remote technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close associations with key vendors such as Cisco and Microsoft make available other vast technical support knowledge bases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists can come up with the best resolutions promptly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Eugene or anywhere in Oregon or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.
Remote Support Services Available from Progent
Progent's online technical support engineers have credentials in a comprehensive set of technologies. This breadth of capability permits Progent's consultants to address practically any emergency likely to crop up in a small or midsize business network. Certifications awarded to Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To provide assistance to businesses with multi-operating system networks, Progent also provides access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services available from Progent to customers in Eugene and throughout the state of Oregon include:
Additional Support Programs Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide range of computer technology including network infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows integration, VMware products for server economization and simplified management, and migration from legacy systems to current Microsoft Windows or Linux environments. Progent's group-oriented approach to resolving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency phone-based assistance for resolving anomalies affecting UNIX/Linux networks based on popular versions of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network infrastructure consultants, and indicates an individual's network technology skills at the master level. Cisco CCIEs can handle the most stubborn problems encountered in network planning, installation, maintenance, protection, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS network management tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs represent an exceptional value because their broad experience allows them to fix the most complex problems quickly. In typical cases, less experienced consultants can wrestle for hours or even days with the same problems that a CCIE can fix in a few minutes.
Few service firms make CCIEs available to assist small and medium sized companies. Progent can provide fast phone access to a Cisco-qualified CCIE so you can get urgent assistance for complex network issues that are impacting business productivity but are beyond the comfort zone of your ordinary network maintenance resources. Progent's CCIE consultants can communicate with your environment using advanced remote troubleshooting tools to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's industry-leading family of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network solutions.
Certified Windows Expertise
Progent's Microsoft-premier online service experts can provide computer system troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support professionals who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration consulting services,
SharePoint 2019 planning and integration,
Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of online PC desktop consulting and support services including Windows 7 migration help, moving to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Engineers
Progent's accredited CISSP, ISSAP, and CISM network security engineers can provide a range of system protection services that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or help you to recuperate rapidly after a serious penetration. Security services offered by Progent include: in depth security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; installing firewalls; designing secure architectures for remote and mobile access; securing your messaging system against viruses, spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help companies of any size connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine local IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent offers the skills of world-class online consulting professionals for contract IT projects that small businesses frequently need. Progent's charges for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology enables clients to execute critical projects economically and on time. Progent's special online consulting services include:
How Your Eugene Business Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Call Center programs for small companies with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk services are intended for smaller businesses who don't have the resources to assemble and manage an in-house Help Desk but who want fast access to a dependable Call Center with proficient telephone support as well as the technical depth to escalate complex trouble tickets to high-level consultants.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticketing, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can aid you in building an efficient new Help Desk or enhancing your established one, selecting or modifying Help Desk Call Center software products to address the special needs of your business, or providing occasional phone support personnel to reinforce your internal Call Center resources to deal with high-demand scenarios such as software migrations, major updates, or rolling out brand new applications.
Progent's Call Center staff of veteran network experts provides your clients in Eugene or anywhere in the state of Oregon instant contact with a large technical support group with extensive experience delivering telephone-based help and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center the reputation as a significant driver of business success, and Progent's target is to solve rather than simply annotate IT issues.
Business Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts staff provides phone-based professional engineering expertise and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and MS Office Excel. To learn more about Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac consultants can nurture the artistic elements of Macintosh computing by providing phone-based consulting support and training in imaging, sound, and motion video. Progent's support professionals can provide help in a range of Macintosh applications such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures like scanning or digitizing audio or video or putting together an audio/video production facility.
Remote Network and Server Monitoring Support
Progent can provide companies in Eugene, or anywhere in the state of Oregon, remote network and server monitoring support powered by MS System Center Operations Manager network monitoring, adapted by Progent to suit your business so that your computer maintenance is proactive and automated. By anticipating emerging problems before they result in full-scale emergencies, remote monitoring can head off stressful and costly network crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments based on a mix of platforms.
To get in touch with Progent about urgent online assistance with UNIX, Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.