Urgent Remote Support for Eugene Oregon UNIX or Linux SystemsFor small businesses in Eugene Oregon, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also offers the expertise of CCIE-qualified network specialists for challenging infrastructure issues, as well as the services of CISA and CISM-accredited security engineers to handle high-level security design and business continuity planning.

Progent's online support services offer exceptional leverage due to the fact that they have the practical experience and the advanced technology to resolve most network problems quickly. This lowers immediate expenses because service calls accumulate fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization saves additionally in indirect costs by minimizing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.

Progent's billing model for remote support is structured to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike many online service companies, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and simple model for billing avoid situations where fast repairs somehow end up as large tabs. Progent's penchant for solving problems efficiently results in your company spending less money.

Progent's Online Support Tools
Over time, Progent has refined an arsenal of customized tools and field-tested methodologies which ensure the highest level of effectiveness for remote consulting and repair for small company information networks. Progent provides safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the staff of Progent's remote service group to interface to your company's computer system without breaching network security.

Progent's proprietary service reporting system maintains comprehensive histories of all support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of assistance delivered to each Progent client by any Progent consultant. This archive of anomalies and resolutions is organized as a readily exploitable internal database that enables Progent's online support engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support grows over time. Progent's advanced certifications and working associations with key industry leaders such as Cisco and Microsoft permit access to additional extensive support databases and permit fast access to vendors' internal engineering staff with the result that Progent's remote service experts can find the best solutions in the least time.

Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Eugene Oregon or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for network support, go to Immediate Emergency Support.

Phone-based Technical Services Offered Progent
Progent's phone-based support experts have advanced credentials in an extensive array of disciplines. This wide range of IT skills enables Progent's engineers to handle virtually any problem that may occur in a small or midsize business information system. Credentials held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.

To provide assistance to clients with mixed-operating system networks, Progent also offers access to engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.

Remote support available from Progent to small businesses in Eugene include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote consulting services address a broad range of information technology including system architecture, email systems, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and easy management, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented approach to resolving network issues promotes quick escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX/Linux consultants can provide urgent online assistance for diagnosing anomalies affecting UNIX/Linux networks powered by popular versions of UNIX such as:

    • Apple macOS and OS X
    • Sun Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • SGI/Irix
    Important Linux variants for which Progent can provide expert support include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco CCIE Consultants for Eugene OregonThe Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking consultants, and indicates a person's network technology skills at the master level. CCIEs can resolve the most intractable challenges surrounding network infrastructure planning, deployment, management, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network administration tools and coming up with workarounds or identifying program patches. CCIEs are an excellent cost-effectiveness because their depth of experience permits them to solve even the most complex problems rapidly. In typical cases, less seasoned consultants can struggle for hours or days with identical tasks that a CCIE can dispose of in a few minutes. Few service providers make CCIEs accessible to assist small and mid-size companies. Progent offers quick phone access to a Cisco-qualified CCIE so your company can receive immediate support for severe network infrastructure problems that are impacting business efficiency but are beyond the experience of your ordinary network support group or consultant. Progent's Cisco CCIE engineers can interface to your computer system by means of state-of-the-art remote support technology to perform quick, secure, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's market leading family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.

  • Authorized Microsoft Windows Support
    MS Windows Experts for Eugene OregonProgent's Microsoft-expert online support professionals offer computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can help you with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a wide range of remote PC desktop support including Windows 7 migration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Premier System Security Experts
    CISSP Premier System Security Experts for Eugene OregonProgent's qualified CISM and CISSP network security consultants offer a range of security solutions to bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your business to recover rapidly following a damaging breach. Security consulting services offered by Progent cover in depth network security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm attacks; configuring firewalls; building safe architectures for off-site and mobile access; protecting your email infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online support services to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your IT team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for contract projects that small businesses often need. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important fields of computer technology allows clients to complete major initiatives economically and on time. Progent's project-based online consulting services include:
  • Call Center Support
    Progent's Call Center support programs for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small businesses who don't have the money or time to support an internal Call Center but who want fast communication with a dependable Help Desk with proficient phone support as well as the technical depth to escalate complex problems to high-level consultants.

    Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Call Center consulting services can support you in building an efficient new Help Desk Call Center or enhancing your existing one, identifying or enhancing Call Center software products to handle the particular demands of your corporation, or adding occasional phone support personnel to supplement your existing Call Center team during demanding events such as software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology experts provides your clients in Eugene Oregon immediate contact with a reliable network service resource with substantial background providing telephone-based consulting and online troubleshooting for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center perception as a significant contributor to business success, and Progent's intent is to fix rather than merely report network problems.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff offers phone-based and in-depth consulting support and education in special application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for Microsoft business applications including CRM, MS Project, MS Word, and Microsoft Excel. To learn more information about Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Mac consultants can support the creative elements of Macintosh computing by providing remote consulting services and education in graphics, sound, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects such as scanning or digitizing audio or video or building an audio/video production studio.

    Online Network Monitoring Support
    Progent can provide businesses in Eugene Oregon online computer system monitoring support based on MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so your network support is proactive and automated. By uncovering potential issues before they evolve into crashes, automated monitoring can avoid stressful and expensive information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that support a variety of platforms.

How Your Eugene Oregon Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.

Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.

Onsite IT Consulting
Progent locations in Oregon State

City Address Phone Link
Eugene 296 E 5th Ave, 5th Floor
Eugene, OR 97401
United States
(541) 359-3233 Eugene Network Support Services
Portland 811 SW 6th Ave
Portland, OR 97204
United States
(503) 334-0354 Portland Network Support Services
Salem 216 Commercial St. NE
Salem, OR 97301
United States
(503) 967-4777 Salem Network Support Services

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