For small companies in Eugene Oregon, Progent provides technical support for information systems powered by UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISSP and CISM-certified security engineers to handle advanced security architecture and business continuity planning.
Progent's remote support services offer excellent leverage due to the fact that they have the practical experience and the advanced technology to resolve the majority of information system problems quickly. This lowers direct costs because solutions take up fewer billable minutes. Remote help also avoids the cost of sending a consultant to your office. Your organization saves additionally in indirect costs by minimizing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing policy for remote help is designed to get the most out of your IT service investment. Progent bills by the minute for phone consulting, so you pay just for the support that you actually get. In contrast to typical remote support organizations, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and clean model for billing do away with situations where speedy. minor repairs somehow turn into substantial invoices. Progent's skill at dealing with problems quickly results in your company conserving money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an array of optimized tools and proven processes that promote the highest degree of efficiency for online consulting and troubleshooting for small and midsize company computer systems. Progent offers protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the engineers of Progent's remote service group to connect to your company's environment without violating system security.
Progent's powerful customer support reporting system keeps extensive documentation for all support that Progent's customers have been provided. Progent's team consultants have the benefit of the records of assistance provided to every client by every consultant. This archive of issues and resolutions is structured as a readily accessible support knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and close relationships with key technology companies including Cisco and Microsoft permit access to additional extensive support databases and allow quick response from vendors' in-house engineering staff so Progent's online consulting specialists are able to find the best solutions in the least time.
Start Receiving Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote support in Eugene Oregon or to find out more about Progent's online support options, call Progent at
Remote Network Support Services Available from Progent
Progent's online technical service experts have credentials in an extensive array of disciplines. This broad scope of capability permits Progent's consultants to handle almost any problem likely to take place in a small business information system. Credentials held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, CCDA and CCDP.
To provide assistance to companies with multi-OS networks, Progent also offers access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and CISSP-ISSAP engineers.
Phone-based support available from Progent to clients in Eugene include:
Progent's UNIX/Linux support engineers can offer urgent phone-based help for analyzing problems affecting UNIX/Linux networks powered by popular versions of UNIX such as:
Progent also can deliver a full range of online desktop support including Microsoft Windows 11 integration and designing and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk consulting expertise can support you in creating an effective new Help Desk Call Center or revamping your existing organization, evaluating or enhancing Help Desk software to address the particular needs of your corporation, or adding occasional phone support personnel to reinforce your existing Call Center resources to deal with unusually busy situations like software transitions, mass updates, or rolling out brand new business software.
Progent's Call Center staff of seasoned network consultants provides your computer users in Eugene Oregon immediate contact with a reliable technical support resource with years of background providing phone consulting and remote troubleshooting for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center the reputation as a major driver of company performance, and Progent's target is to resolve rather than merely annotate technical issues.
Progent's Apple Mac professionals can nurture the creative components of Macintosh systems by delivering remote consulting support and education in graphics, audio, and motion video. Progent's support professionals offer help in a variety of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special projects such as scanning or digitizing audio/video or setting up an audio/video production lab.
Online Network Monitoring Services
Progent can provide businesses in Eugene Oregon online network and server monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your IT support is proactive rather than reactive. By uncovering looming problems before they result in crashes, remote monitoring can head off stressful and costly service breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems powered by a mix of operating systems.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
City | Address | Phone | Link |
Eugene | 296 E 5th Ave, 5th Floor Eugene, OR 97401 United States |
(541) 359-3233 | Eugene Network Support Services |
Portland | 811 SW 6th Ave Portland, OR 97204 United States |
(503) 334-0354 | Portland Network Support Services |
Salem | 216 Commercial St. NE Salem, OR 97301 United States |
(503) 967-4777 | Salem Network Support Services |