For small companies in Eugene Oregon, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure issues, as well as the services of CISSP-accredited security engineers to handle high-level security architecture and disaster recovery planning.
Progent's remote support engineers represent excellent value due to the fact that they have the real-world background and the sophisticated technology to solve most network issues quickly. Efficient support reduces immediate expenses because service calls accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization saves even more in indirect costs by reducing or avoiding network outages and associated costs due to business discontinuity, upset clients, idle workers, and distracted executives.
Progent's billing policy for online help is structured to maximize the impact of your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. Unlike typical online support firms, Progent asks for no startup fee or minimum payments. Progent's one-minute granularity and clean policy for billing avoid situations where speedy. minor solutions manage to end up as substantial bills. Progent's penchant for disposing of problems efficiently results in your company conserving cash.
Progent's Online Support Tools
Over the years, Progent has fine tuned an array of optimized tools and field-proven methodologies which permit the highest level of efficiency for online engineering help and troubleshooting for small and midsize company IT systems. Progent provides protected VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology permits the experts of Progent's Technical Response Center to access your system without compromising network security.
Progent's sophisticated customer support reporting application includes comprehensive records of the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of services rendered to every Progent customer by every engineer. This archive of issues and repairs is stored as a quickly retrievable internal database that enables Progent's remote technical professionals to share their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft permit access to additional extensive support knowledge bases and allow priority response from vendors' in-house support staff so Progent's online service specialists can arrive at the best resolutions quickly.
Initiate Remote UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in Eugene Oregon or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's phone-based consulting engineers possess certified skills in a comprehensive array of technologies. This wide range of IT skills permits Progent's consultants to handle virtually any problem that may crop up in a small business network. Credentials held by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, and Design Professional.
To provide assistance to companies with mixed-operating system environments, Progent also provides access to engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support available from Progent to small businesses in Eugene include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide spectrum of computer technology including network infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware consolidation and simplified management, and migration from older applications to current MS Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network issues enables fast escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for troubleshooting anomalies within UNIX/Linux networks based on popular derivatives of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking engineers, and indicates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can handle even the most intractable challenges encountered in network infrastructure design, integration, administration, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or locating program updates. Cisco CCIEs are an excellent value because their broad experience allows them to solve the most intractable problems rapidly. In common instances, less qualified consultants can wrestle for many hours or days with the same problems that a CCIE can dispose of in minutes.
Few support firms make CCIEs available to help small and medium sized businesses. Progent offers quick telephone contact with a CCIE so your company can receive timely help for complex network infrastructure issues that are crippling business productivity but are beyond the experience of your ordinary network support resources. Progent's CCIE consultants can connect to your environment via sophisticated remote troubleshooting technology to provide fast, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's popular family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, as well as VPN solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-certified online support professionals can deliver network repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist you with a broad variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration consulting,
SharePoint 2019 design and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of remote desktop services including Microsoft Windows 7 integration, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISSP, ISSAP, and CISM security consultants offer a variety of system protection solutions that can enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or help you to clean up quickly after a serious penetration. Security solutions available from Progent include: in depth network security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; establishing safe techniques for remote and mobile access; defending your email infrastructure against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support services to help organizations of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine local resources along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing high-level consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent offers the skills of seasoned remote consulting experts for contract projects that small companies often request. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's special remote engineering services include:
How Your Eugene Oregon Company Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk support programs for small businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk services are a convenient solution for small businesses who lack the money or time to support an internal Help Desk Call Center but who want fast response from an effective Call Center with proficient telephone support plus the in-depth expertise to escalate complex problems to high-level consultants.
Progent’s Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting services can assist you in creating an efficient new Help Desk or revamping your existing organization, evaluating or enhancing Help Desk Call Center application software to handle the special demands of your company, or providing occasional online personnel to reinforce your internal Help Desk resources to handle high-demand situations like software migrations, mass upgrades, or installing brand new business software.
Progent's Call Center staff of experienced information technology experts gives your computer users in Eugene Oregon rapid contact with an effective technical support group with extensive experience providing telephone-based help and remote diagnostics for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial contributor to company performance, and Progent's target is to solve rather than simply annotate network problems.
Applications Support: Training, Development, and Problem Solving
Progent's Applications Experts staff offers remote professional consulting expertise and education in specific application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and education for popular Microsoft business applications such as CRM, MS Office Project, Word, and MS Excel. To read more information about Progent's expertise, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac professionals can nurture the imaginative facets of Macintosh computing by providing remote help services and education in graphics, audio, and motion video. Progent's consultants offer help in a range of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific procedures like capturing or digitizing audio/video or putting together an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers companies in Eugene Oregon online computer system monitoring services based on MS System Center Operations Manager network monitoring, customized by Progent to accommodate your business so your network maintenance is proactive and automated. By exposing potential problems before they evolve into downtime, automated monitoring can avoid disruptive and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or systems that support multiple platforms.
To get in touch with Progent about emergency phone-based support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State