Fast and Affordable Online Technical Support for Eugene Oregon Computer Systems
For organizations in Eugene Oregon, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.
Progent's online support engineers provide exceptional value due to the fact that they have the practical background and are equipped with the advanced tools needed to solve most information system problems rapidly. Efficient support reduces immediate costs since service calls accumulate minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization saves even more in indirect expenses by minimizing or avoiding network outages and related losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting know-how is especially important for businesses that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's billing policy for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the support that you actually get. In contrast to typical online service organizations, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and clean model for billing save you from scenarios where quick repairs manage to turn into substantial bills. Progent's penchant for dealing with problems efficiently means your business spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies that allow the highest level of effectiveness for online consulting and repair for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's Technical Response Center to connect to your computer system without compromising corporate security.
Progent's advanced customer support database system stores extensive histories describing all service that Progent's customers have received. Progent's team engineers have access to the records of all help rendered to each Progent customer by every Progent engineer. This history of anomalies and solutions is stored as an easily exploitable internal database that permits Progent's remote technical engineers to share their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft open up additional vast technical support knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's online consulting experts are able to come up with the best solutions promptly.
Remote technical services available from Progent to businesses in Eugene Oregon include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online service experts can deliver computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help you with a broad range of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop services to help your business to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade support plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to streamline the administration of your desktops along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the top accreditation for networking professionals, and validates a person's network technology skills at the expert level. Cisco-qualified CCIEs know how to resolve even the most difficult problems surrounding network infrastructure design, integration, management, compliance, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS Software network administration tools and developing alternate approaches or identifying software updates. CCIEs are an exceptional cost-effectiveness since their depth of experience allows them to solve problems quickly. In common instances, less experienced service providers can wrestle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can interface to your network by means of state-of-the-art on-line support technology to provide quick, safe, and affordable diagnosis and remediation.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling selection of connectivity devices by providing consulting services that include:
CISSP, ISSAP, and CISM Certified System Security Consultants
Progent's accredited CISM and CISSP cybersecurity experts can provide a range of system protection services to bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help you to clean up quickly after a serious breach. Security support services available from Progent include: thorough data security and compliance assessment using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast recovery from virus and worm attacks; setting up firewalls; designing safe architectures for remote and mobile access; protecting your messaging system against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Progent can provide advanced remote consulting to help organizations of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that combine physical resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent workflow for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, configure, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide phone-based consulting services to cover a wide spectrum of information technologies such as system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in networks that combine Linux and Microsoft Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with migration from older systems to MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical issues promotes quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent remote help resolving anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:
Mac OS X
IBM AIX Operating System
ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat lifecycle including filtering, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup product vendors to produce ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and fast recovery of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by equipment failures, natural calamities, fire, malware like ransomware, human mistakes, malicious employees, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so any looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology allows customers to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Eugene Business Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.
Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center team of experienced information technology professionals provides your customers in Eugene Oregon quick contact with a dependable support resource with years of experience providing phone support and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center recognition as a major driver of company success, and Progent's goal is to resolve instead of just track technical issues.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts staff can supply online and in-depth engineering support and education in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, programming, and education services, refer to Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Eugene Oregon online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so your network support is proactive rather than reactive. By anticipating looming trouble spots before they result in full-scale emergencies, system monitoring can head off stressful and costly service breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or networks that support a mix of OS platforms.
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Eugene Oregon, Progent's online computer support engineers are ready to provide professional and economical system help whenever your organization has to have it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity associated with on-premises support visits.
Even if your Eugene company deals with a regular independent support technician or maintains a full time organization that know how to deal with typical computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to address unexpected network emergencies or particularly challenging integration projects.
Details of Progent's Online Computer Services for Eugene Oregon
Progent's online help, remote repair, system security expertise, and network management services give businesses in Eugene Oregon unparalleled leverage for your support investment. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk support and network management, Progent's professionals can provide your office world class IT support while allowing you to eliminate the expense and administration overhead of running a large internal IT organization. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Eugene Oregon and is also ideal for customers in geographic regions that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a broad selection of Microsoft support tools, technical databases, and on-going education.
- Per Minute Billing to Reduce Costs
Progent offers online support on a minute-by-minute basis, so you pay only for the support you receive. Progent asks for no minimum charge for phone service and requires no periodic retainer for support services delivered during regular business hours. This saves you from facing big invoices for quick repairs.
- Availability of Cisco Network Architecture Specialists
Progent's registered experts for Cisco can provide access to on-staff specialists who have skill in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting services consist of system integration, MS Exchange Server consulting, corporate security design, and Help Desk sharing services. Progent's Application Experts Team can provide world-class consulting support for critical business applications. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Support
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration Consulting
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Project Management and Software Development
MySQL Management Support and Software Development
Apple Macintosh Support
Amazon MWS Programming and Debugging
By providing a convenient centralized resource for IT generalists and application experts, Progent can deliver fast, affordable, and thorough IT solutions that meet the special requirements of your business.
- State of the Art Online Connectivity Software
Secure remote connectivity permits Progent's service experts to see precisely what your customers see. This makes it easier to find fast fixes to issues that might otherwise demand an expensive onsite visit. Cutting-edge remote connectivity software and experienced engineers combine to enable Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in offsite support and automated system monitoring.
- Support for Mainstream VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Service for Maximum Network Uptime
For organizations with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-constrained offices whose workers need immediate recourse to a Help Desk service with expert phone support and complete escalation capability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT experience, refined remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Online Network Support from Progent?
- In-depth Knowledge of Microsoft's Complete Range of Servers
Progent offers in-depth support for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits per minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for services provided during regular business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be tempted to permit minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports sent by each consultant to each customer. The practice of detailing and organizing support activity allows more effective support and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.