Immediate Online Support for Eugene Oregon Computer Systems
Fast Phone Help for Eugene NetworksFor organizations in Eugene Oregon, Progent provides online technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the services of CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide exceptional value because they possess the practical experience and have access to the advanced tools required to resolve the majority of network problems quickly. This reduces immediate costs because solutions use up minimal chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company benefits even more in indirect expenses by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is especially important for organizations that rely on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you receive. Unlike many online service firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate scenarios where quick solutions somehow end up as large tabs. Progent's penchant for solving problems quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized tools and field-tested processes which promote the highest degree of efficiency for online engineering help and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to connect to your computer system without violating corporate security.

Progent's sophisticated technical support reporting application keeps thorough histories of all support that Progent's customers have received. Progent's team engineers have access to the specifics of support provided to every customer by every Progent consultant. This history of anomalies and resolutions is structured as a readily searchable support knowledge base that enables Progent's online technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and close relationships with major vendors including Cisco and Microsoft open up additional vast support databases and allow priority response from vendors' in-house support staff with the result that Progent's remote service experts are able to determine the best resolutions quickly.

Remote technical services provided by Progent to customers in Eugene Oregon include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to benefit from the same advanced IT solutions used by many of the industry's top corporations. The ProSight series of IT management outsourcing services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior analysis tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your backup processes and enable non-disruptive backup and fast restoration of critical files/folders, apps, system images, plus VMs. ProSight DPS lets your business recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a versatile and affordable alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic information system. Besides maximizing the protection and reliability of your computer network, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic initiatives and activities that derive the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, when you sign into a protected application and give your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a different network channel. A wide selection of devices can be utilized as this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For more information about Duo identity validation services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth management reporting tools created to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide centralized control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so all potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT projects. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special areas of information technology enables clients to execute critical initiatives economically and on time. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Help Desk support programs for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center application software to meet the unique demands of your corporation, or adding occasional online staff to work with your in-house Call Center team to deal with demanding situations such as software transitions, major upgrades, or rolling out new applications.

    Progent's Call Center team of seasoned information technology consultants offers your clients in Eugene Oregon quick communication with a large network service resource with years of experience providing telephone-based consulting and remote repair service for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Call Center perception as a crucial enabler of business productivity, and Progent's goal is to resolve and not just report network issues.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team offers phone-based advanced consulting support and training in specific business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information on Progent's expertise, custom development, and training services, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center2, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Eugene Oregon remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to suit your environment so that your network support is proactive and automated. By uncovering looming trouble spots before they grow into downtime, automated monitoring can head off inconvenient and expensive service breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or environments based on multiple operating systems.
How Your Eugene Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent online assistance with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Eugene Oregon, Progent's online computer support engineers can deliver professional and economical IT help whenever your organization has to have it. More than 20 years of offering online technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve network problems quickly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Eugene organization works with a regular freelance consultant or employs an in-house organization that can deal with day-to-day network issues, Progent's Microsoft certified engineers can offer an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the expertise to handle unexpected system crises or especially complicated integration projects.

Features of Progent's Remote Network Services for Eugene Oregon
Progent's online help, Internet-based repair, system security expertise, and network management services offer offices in Eugene Oregon the greatest leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk services and system management, Progent's experts can provide your organization world class network support while permitting you to eliminate the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of technical knowledge, refined remote support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional experience, at the forefront of network support, executing a wide variety of IT projects for a large array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This guarantees that you get not just world-class IT skills, but also a consultant with proven approaches for applying computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person help per minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services provided during normal working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Companies who utilize trusted independent consultants or who maintain in-house support personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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