Fast Online Help for Eugene Oregon Networks
For organizations located in Eugene Oregon, Progent provides online help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security experts to handle advanced security design and troubleshooting issues.
Progent's remote support experts provide excellent value because they have the practical background and have access to the advanced tools required to resolve the majority of network problems rapidly. Efficient support reduces direct costs because solutions accumulate fewer billable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your organization benefits additionally in indirect costs by minimizing or eliminating network outages and related losses due to business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced online technical support know-how is particularly valuable in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the support that you actually get. Unlike many remote service companies, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for billing avoid scenarios where speedy. minor fixes somehow end up as large invoices. Progent's penchant for solving problems quickly means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a set of optimized tools and field-proven processes which promote the highest degree of effectiveness for online help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to connect to your network without violating corporate security.
Progent's sophisticated service reporting application maintains extensive histories describing all service that Progent's customers have received. Progent's staff service personnel have access to the specifics of support rendered to each client by any Progent consultant. This archive of anomalies and resolutions is organized as a conveniently exploitable support database that allows Progent's remote technical experts to share their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft open up other massive support databases and permit fast response from vendors' internal product engineers so Progent's online consulting specialists are able to come up with the most efficient resolutions promptly.
Online services provided by Progent to customers in Eugene Oregon include:
Authorized Microsoft Windows Experts
Progent's Microsoft-premier remote support experts offer network repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help your company with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration expertise, Microsoft Teams consulting, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a broad array of affordable PC desktop services to assist your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for networking professionals, and indicates a consultant's networking skills at the master level. Cisco-qualified CCIEs know how to resolve even the most difficult challenges associated with network planning, integration, management, compliance, and repair. CCIEs operate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or identifying program updates. CCIEs are an excellent value since their depth of expertise allows them to resolve problems quickly. In typical instances, less seasoned consultants can wrestle for many hours or even days with the same tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can communicate with your network using the latest remote troubleshooting technology to provide fast, safe, and affordable diagnosis and repair.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's CCIEs offer expertise in the complete line of Cisco's popular family of connectivity appliances by providing services that include:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISM and CISSP security and compliance experts can provide a range of security solutions that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to recover rapidly following a damaging breach. Security support services available from Progent include: in depth network security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm assaults; setting up firewalls; building secure architectures for remote and mobile access; defending your email infrastructure against spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting services to help businesses of any size connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize local resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring applications and services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online support services to cover a broad array of information technologies such as system architecture, email solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified management in networks that include Linux and Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to MS Windows or Linux solutions. Progent's team-based approach to resolving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide emergency phone-based help diagnosing problems within UNIX/Linux systems powered by leading variants of UNIX such as:
Mac OS X
IBM AIX OS
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services covers all key areas of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and VMs that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup system that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects. Billing rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Eugene Company Can Contact Progent's Remote Technical Support Experts
Help Desk Expertise
Progent's Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Call Center consulting expertise can support you in building an effective new Help Desk Call Center or revamping your current organization, selecting or modifying Help Desk Call Center software to meet the special needs of your business, or providing occasional phone support staff to work with your internal Call Center resources to handle unusually busy situations such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk team of veteran information technology experts offers your clients in Eugene Oregon immediate contact with an effective support resource with substantial background providing phone consulting and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk recognition as a significant enabler of company efficiency, and Progent's intent is to solve rather than simply report IT issues.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group can supply remote professional engineering support and training in specific application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and training for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent can deliver organizations in Eugene Oregon online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager for your environment so that your computer maintenance is proactive rather than reactive. By spotting potential problems before they expand into full-scale emergencies, proactive monitoring can minimize inconvenient and costly network failures. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems that support multiple OS platforms.
To get in touch with Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Eugene Oregon, Progent's phone-based network support engineers can provide expert and economical system support the instant your business has to have it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access technology to solve IT problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.
Even if your Eugene organization deals with a local freelance support technician or maintains a full time organization that can deal with typical network issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the knowledge to resolve unexpected network emergencies or particularly complicated integration problems.
Features of Progent's Remote Computer Support for Eugene Oregon
Progent's phone help, Internet-based repair, network security consulting, and network administration services offer businesses in Eugene Oregon the greatest leverage for your IT investment. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk support and system management, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the expense and hassle of carrying a large in-house IT staff. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Eugene Oregon and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a broad range of Microsoft support tools, service information, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent provides online help on a per-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for phone service and asks for no periodic retainer for support services delivered during normal business hours. This saves you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco offers the services of on-staff professionals with skill in designing, deploying, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure connectivity for fixed and mobile networking.
- Application Specialists Team
Progent's core consulting offerings include technology integration, MS Exchange Server expertise, corporate security planning, and Help Desk Co-management services. Progent's Application Experts Team offers in-depth consulting expertise for critical application areas. Help available from the Application Experts Team covers:
Dynamics GP Support and Programming
MS Project and Project Online Support
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Development
MySQL Management Support and Software Programming
Amazon Marketplace Web Service Application Development
By offering a full service one-stop resource for IT generalists and specialists, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that align with the special requirements of your business.
- Sophisticated Online Access Software
Secure remote access allows Progent's service experts to observe exactly what your customers see. This makes it easier to produce quick fixes to problems that might otherwise require an expensive onsite service call. Cutting-edge remote access software and expert technicians together allow Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated system monitoring.
- Compatibility with Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24x7 Service for Maximum System Availability
For organizations with line-of-business applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk support programs are intended especially for budget-constrained organizations whose workers require instant recourse to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical experience, fine tuned support software, and familiarity with corporate IT enable businesses to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does Our Company Start Getting Remote Technical Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier experts average more than a decade of hands-on industry experience, in the trenches of IT service, performing a broad range of IT tasks for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested approaches for using technical knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone support and on-premises help per minute. Consequently, you are billed just for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for support services provided during regular working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you won't be forced to allow simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who work with familiar freelance consultants or who employ in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, secure, and productive.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly availability disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.