Fast Online Troubleshooting for Eugene Oregon Computer Networks
Immediate Online Technical Support for Eugene NetworksFor companies in Eugene Oregon, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the services of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated tools needed to resolve the majority of information system problems rapidly. This reduces direct expenses since service calls accumulate fewer chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company saves additionally in incidental expenses by minimizing or avoiding system outages and associated costs resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced remote consulting experience is especially valuable for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you receive. Unlike typical remote service companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing do away with situations where speedy. minor fixes somehow end up as major invoices. Progent's skill at disposing of technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested methodologies which ensure the highest level of efficiency for online consulting and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to access your system remotely without breaching system security.

Progent's advanced technical support database system stores thorough records describing all service that Progent's customers have received. Progent's authorized engineers have access to the details of assistance rendered to every customer by any Progent engineer. This archive of problems and solutions is structured as a readily accessible support database that enables Progent's remote support professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with important technology companies such as Cisco and Microsoft make available other massive technical databases and permit fast access to vendors' internal product engineers so Progent's remote service experts are able to arrive at optimal solutions promptly.

Remote technical services provided by Progent to businesses in Eugene Oregon include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced technology used by some of the world's leading corporations. The ProSight line of outsourced network management services addresses all key facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Progent's rates for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:

  • Call Center Support
    Progent's Help Desk service options for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk Call Center or improving your current organization, evaluating or enhancing Help Desk Call Center software products to meet the unique demands of your corporation, or adding temporary online staff to supplement your in-house Help Desk Call Center team to handle high-demand events like software migrations, major updates, or installing brand new applications.

    Progent's Help Desk Call Center team of veteran network professionals gives your customers in Eugene Oregon fast contact with a reliable support group with years of experience delivering phone help and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk the reputation as a key contributor to business performance, and Progent's intent is to solve instead of simply report network problems.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting staff can supply phone-based and in-depth consulting expertise and training in specific application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, customization, and education services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Eugene Oregon remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so your computer support is proactive rather than reactive. By detecting possible issues before they result in downtime, remote monitoring can head off inconvenient and costly information system breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks based on multiple operating systems.
How Your Eugene Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Eugene Oregon, Progent's online computer support specialists can deliver professional and affordable system help whenever your company has to have it. More than 15 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to repair network problems quickly while avoiding the cost and lost productivity associated with on-site support visits.

Even if your Eugene office relies on a local independent consultant or employs a full time IT staff that can handle typical computer problems, Progent’s Microsoft certified consultants can offer an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to deal with unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's Network Help for Offices in Eugene Oregon
Progent's remote technical help services allow your Eugene company to enjoy the advantages of timely, expert network support without the cost of managing a full-time IT staff. Your network will derive greater business value by becoming more reliable, productive, and protected. Benefits to your business include:

  • Convenient virtual extension of your local IT resources
    For most companies in Eugene Oregon, nearby computer support providers, whether represented by freelance consultants or a full-time maintenance staff, can solve typical network problems. However, IT crises may strike when your regular resources are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your usual service technicians. In these instances, Progent's online service specialists give you a convenient, quick, and budget-friendly solution to supplement your local help and to pass on useful knowledge to improve your capability to resolve downstream issues in-house.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller organizations commonly depend on independent freelance consultants. While freelance consultants carry smaller internal costs than larger service companies and can often charge marginally less, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the lack of fallback help may require your business to go without help during an emergency. As your company grows, system unavailability and trouble with vital software become more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of backup support experts to insure your IT system is always up and running.

  • Create a Solid Basis for Smooth Expansion
    Businesses typically begin with an IT system implemented on a shoestring budget. Lacking a proper framework, slap-dash fixes can get thrown onto a shaky foundation. When a network grows, stability and scalability problems can hinder the success of the organization. Such poorly built environments need careful assessment, intelligent strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the solid foundation to meet critical business requirements and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller companies require guidance and technical education to navigate through an increasingly complicated array of technology alternatives available for promoting business success and enhancing efficiency. These companies hardly need a network consultant who is attempting to sell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed solution is built around a predetermined product instead of the genuine needs of a business. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align IT consulting with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT background, refined support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, at the forefront of network support, executing a broad variety of technical tasks for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This guarantees that you get not only world-class IT capability, but also a support engineer with field-tested methods for using technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person help by the minute. Consequently, you are billed only for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for services delivered during normal business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be tempted to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent can focus on providing high-value skills where Progent has few competitors. Businesses who work with trusted freelance service providers or who employ internal support staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.



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    Progent's Meraki Wi-Fi AP consultants provide online and on-premises support to help organizations of any size to plan, deploy, maintain, upgrade or repair Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist your business to set up and manage Cisco's Meraki-based wireless networks for environments that range from a telecommuter's home or a branch office to a large campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products such as Catalyst and Nexus switches, ASR routers and firewalls to create a seamless network infrastructure that delivers identical access, performance, security, ease of management and uptime for wired and Wi-Fi users regardless of their mobility or computing device.

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    Progent's virtual classroom webinars provide small businesses the affordability, simplicity, and versatility of virtual seminars and the effective training techniques of experienced teachers who utilize sophisticated collaboration software to emulate live, participatory classrooms. Progent can provide online education for key desktop applications including components of Microsoft Office suite such as Microsoft Office Excel, Word, Publisher, and Outlook: MS Dynamics business accounting and management reporting solutions including MS Dynamics GP (Great Plains); as well as other top desktop applications such as Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Progent’s Microsoft certified consultants provide small and medium size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows you to deliver critical applications quickly and reliably to appropriate users, reduce software costs and adhere to licensing agreements by determining usage profiles, improve Windows security by improving your awareness of weak points and by delivering critical updates, manage your mobile workforce through industry standards independent of connection or location, and reduce operational costs by efficiently exploiting the management functions built into Windows. Progent’s SMS engineers can show you how to use SMS economically for automated software and application deployment, security patch control, and resource monitoring management including program and hardware inventory.

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    NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering along with continual replication to deliver rapid, zero RPO disaster recovery between sites located up to 185 miles (300km) away from one another. Progent's roster of seasoned network consultants can assist your business to design, configure, administer, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that aligns with your functional needs and IT budget. Progent can make sure you follow best practices for configuring your MetroCluster solution by delivering guidance with tasks such as assigning shelf IDs, determining aggregate layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a configuration replication network between your storage clusters, and testing your disaster recovery system to verify compliance with information assurance standards and government mandates.

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    Progent can assist your business to plan and execute a smooth transition from a UNIX-powered IT environment to a network powered by Microsoft Windows and capable of running Microsoft's familiar office productivity suites, commercial applications, and software development tools. Progent's UNIX, Windows and Cisco engineers and application specialists can assist you to preserve your information and reduce productivity disruption by designing an efficient transition strategy that protects your current assets in UNIX software and infrastructure. UNIX-to-Windows migration support services available from Progent include analysis of existing environment, migration planning and testing, Microsoft Exchange migration support, data and application software porting, and processor and storage system migration and economization.

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    If your business runs a Sun Solaris network or a mixed-platform computer system, Progent's CISM and ISSAP-certified consultants can help your entire organization in a wide range of security topics including security administration procedures, security design and models, access control systems and methodology, software development security, operations security, hardware security, communications, network and Internet security, and disaster recovery preparedness. CISM and CISSP define the basic competencies and international standards of knowledge that information security managers are expected to possess. These accreditations give IT management the assurance that those who have earned their CISM or ISSAP certification have the background and knowledge to deliver world-class security management and engineering services.

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    Progent's veteran team of IT consultants and application experts have extensive background delivering remote and on-premises support for organizations of any size who want to incorporate Android phones and tablets into their IT networks so that users can work together from virtually anywhere. Progent offers the breadth of skills to resolve network issues that span numerous manufacturers and that represent a combination of older and up-to-date information technology. Progent offers cost-effective online consulting to help you with any aspect of planning, configuring, managing and maintaining your BYOD environment. Progent can provide occasional technical support to assist you to resolve especially stubborn IT problems, or Progent can provide outsourced or co-sourced project management services to help you complete major IT projects on schedule and on budget. Progent can help with local, cloud-based, or hybrid networks and can provide expertise with all major operating systems, apps, management utilities and network infrastructure. Progent also can provide specialized group or individual classes to show you how to manage and use Android phones and tablets efficiently.

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    Progent’s Wireless Site Survey helps you to design and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) WLAN customized for your facilities, offering your business a WLAN that has the coverage, performance, capacity, Quality of Service, security, and hand-off ability your company requires. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed on-premises service.

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    Cisco's Meraki family of access and distribution switches are intended for sites ranging from small branches to campuses. Progent's Cisco-certified CCIE consultants can provide affordable online consulting expertise to help your company to design and implement an efficient network architecture that incorporates Meraki MS switches, streamline network monitoring and administration with Meraki's cloud-centric management architecture, set up policies to ensure compliance, develop and validate a disaster preparedness plan, and resolve technical issues associated with any aspect of your Meraki deployment. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to create a cohesive networking infrastructure.

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    Progent's Microsoft and Cisco-certified consulting engineers can help you to determine the value of Exchange Server 2010 for your business and can assist your IT staff to plan and carry out an efficient migration to Exchange Server 2010 from Microsoft Exchange 2003 or Exchange 2007 Server that will offer quick payback by improving your workers' efficiency, lowering the expense of equipment and support, streamlining management, and integrating your vital communications platforms.

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    Progent’s Disaster Recovery/Business Continuity consultants have extensive experience assisting small and mid-size organizations to minimize network downtime by offering affordable remote consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network infrastructure, backup/restore systems, and transparent maintenance. Progent’s business continuity consultants can assist you to develop and validate an efficient business continuity strategy that matches your business goals and budget. Progent’s disaster recovery engineers can help you to design, deploy, and manage fault-tolerant technologies such as redundant Internet access, virtualized servers, fail-over clustering, load balancing, continual off-site backup, and multi-location data centers.

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    Progent's Meraki Wi-Fi access point experts offer remote and on-premises support services to assist organizations of any size to design, install, maintain, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help your business to configure and support Cisco's Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology such as switches, ASR routers and firewalls to build a cohesive network infrastructure that delivers the same connectivity, responsiveness, security compliance, ease of management and availability for wired and wireless users regardless of their mobility or computing device.

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    • Les Kent has a 35-year track record of successful network integration, business management, marketing, and operations. He has demonstrated a talent for creating sophisticated information technology solutions in his roles as as a network designer, programmer, project manager, deployment expert, and troubleshooter for small businesses, new ventures, and global corporations.

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    Progent can assist businesses of all sizes to follow leading practices to set up SCVMM 2012 hosts, networking, storage systems, and library resources; design, implement, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help your business to migrate from a legacy edition of System Center Virtual Machine Manager or from a third-party management system, and Progent can show you how you to enhance and troubleshoot your existing SCVMM 2012 environment to make sure you realize the highest possible return on investment.

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    Progent can provide the support of a certified engineer with an extensive background deploying products from the major telepresence vendors including Cisco, Polycom, and LifeSize and can assist you to design, configure, upgrade, or maintain a video conferencing environment that protects your investment and optimizes the strategic value of your IT system. Progent also offers the expertise of network infrastructure consultants able to help companies of any size to create and troubleshoot a communications network that provides the performance, reliability, security, and expandability required to accommodate your telepresence solution.

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    Progent's Microsoft certified support team can show you how to define and deploy a smooth in-place Exchange Server 2007 upgrade strategy that avoids productivity downtime, simplifies ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multiple server or multi-location upgrades, Progent has the knowledge and experience to finish your project rapidly and economically. Progent's Exchange 2007 support, troubleshooting, and design offerings include expertise with the integration of outside vendor enhancements of Exchange Server 2007 and the design of unified messaging solutions powered by Microsoft Exchange 2007 Server.

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    Cisco Nexus switches are engineered to provide the speed, expandability, availability, cloud readiness, capacity, security and manageability required to function as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch consultants can provide remote and onsite consulting and troubleshooting expertise to assist your IT staff to create an efficient switch architecture, set up pilot systems to validate your switching solution, deploy Nexus switches, define and enforce appropriate policies, perform security and compliance evaluations, configure proactive monitoring, fully utilize resources through virtualization technologies, analyze and repair switching and routing problems, maximize performance, perform capacity planning, and set up the advanced high-availability (HA) capabilities incorporated into Nexus switches. Progent's consultants can also help you to migrate non-disruptively from outdated Nexus models or Catalyst switches to current Nexus switches.

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    Progent's Microsoft-certified consultants have more than a decade of background designing, implementing, optimizing and repairing Microsoft SCOM solutions and offer companies of any size advanced remote or on-premises consulting services for SCOM 2012. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience needed to monitor your datacenter efficiently, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs according to industry best practices for monitoring network fabric as well as both Microsoft and third-party applications and services. In addition, Progent can deliver fast online or on-premises troubleshooting to assist you to remediate critical issues uncovered by System Center 2012 Operations Manager.

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