Fast Online Technical Support for Eugene Oregon IT Networks
For companies located in Eugene Oregon, Progent offers online help for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's online support engineers offer exceptional value because they have the practical background and have access to the advanced tools necessary to solve the majority of information system issues rapidly. Efficient support reduces immediate costs because solutions accumulate fewer chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your organization saves additionally with indirect expenses by reducing or avoiding network downtime and associated losses stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable for organizations that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.
Progent's pricing model for remote support is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the support that you actually get. Unlike typical online service firms, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for billing avoid scenarios where fast solutions somehow turn into large invoices. Progent's skill at dealing with technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven processes that promote the highest level of effectiveness for online engineering help and troubleshooting for computer networks of all sizes. Progent provides safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the engineers of Progent's online support team to link to your company's environment remotely without breaching system security.
Progent's powerful technical support reporting application maintains detailed documentation for all service that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of support delivered to every Progent client by any consultant. This history of anomalies and resolutions is structured as a readily retrievable internal knowledge base that allows Progent's online technical engineers to communicate their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's extensive list of accreditations and close relationships with key technology companies such as Cisco and Microsoft make available additional extensive technical databases and permit fast response from vendors' internal engineering staff so Progent's online service experts are able to come up with the best solutions in the least time.
Remote support available from Progent to customers in Eugene Oregon include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online service engineers can deliver network repair and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support engineers who can help you with a broad variety of technology support services including Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams consulting, Microsoft Skype for Business Server migration support, Lync Server management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of affordable desktop services to help your business to deploy, integrate, repair, and administer workstations and laptops based on Windows. Progent's desktop consulting services cover areas such as offering Microsoft Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for networking engineers, and validates a person's networking knowledge at the master level. Cisco CCIEs can deal with the most challenging issues occurring in network infrastructure planning, integration, management, compliance, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with IOS Software network administration tools and developing alternate approaches or locating software updates. Cisco CCIEs are an excellent value because their deep experience allows them to resolve problems quickly. In many instances, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of state-of-the-art remote troubleshooting technology in order to perform quick, secure, and affordable diagnosis and remediation.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading selection of infrastructure appliances by delivering consulting services such as:
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISM and CISSP security and compliance experts can provide a variety of security solutions that can bolster the immunity of your Windows, Apple macOS and OS X, Linux environment against assaults or assist you to clean up rapidly following a damaging breach. Security solutions available from Progent include: in depth information security assessment utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious attacks; integrating firewalls; designing secure architectures for off-site and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting to help organizations of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring applications and services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and administer a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to address a wide range of information technologies such as system architecture, messaging solutions, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in networks that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux environments. Progent's group-based methodology for resolving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide emergency online help analyzing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's top corporations. Progent's ProSight line of IT management outsourcing services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup/restore technology vendors to create ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and enable transparent backup and fast restoration of vital files, applications, images, plus virtual machines. ProSight DPS helps you protect against data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight Data Protection Services family include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your IT environment.
- Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving information system. In addition to optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services allow your IT team to focus on more strategic initiatives and activities that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and give your password you are requested to verify who you are via a device that only you possess and that uses a different network channel. A broad range of devices can be utilized as this second means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. For more information about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that any potential problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:
How Your Eugene Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or improving your existing one, evaluating or enhancing Call Center application software to meet the unique requirements of your business, or adding occasional phone support staff to supplement your existing Help Desk resources to handle unusually busy events like software migrations, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran information technology professionals provides your customers in Eugene Oregon fast access to a dependable support resource with substantial background providing telephone-based consulting and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk perception as a crucial driver of company efficiency, and Progent's intent is to resolve and not simply document IT problems.
- Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Experts Group provides phone-based professional consulting expertise and training in key application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom development, and training for familiar Microsoft applications including CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read additional information on Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Eugene Oregon remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By exposing potential issues before they cause network outages, system monitoring can ward off inconvenient and expensive information system failures. Progent can also use system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that support a combination of OS platforms.
To contact Progent about emergency online expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Eugene Oregon, Progent's online computer support engineers can provide effective and affordable system support the instant your organization has to have it. More than a decade of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to fix IT problems rapidly while avoiding the cost and lost productivity that comes with on-site support visits.
Even if your Eugene business has a local independent consultant or maintains an in-house organization that can handle the majority of computer problems, ProgentÔŅĹs Microsoft certified consultants can provide an easy and transparent remote expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to resolve unexpected system crises or particularly complex integration projects.
Features of Progent's Online Network Support for Eugene Oregon
Progent's online help, Internet-based repair, network security consulting, and network administration services offer offices in Eugene Oregon the greatest leverage for your support investment. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk services and system management, Progent's experts can provide your business enterprise-level IT support while allowing you to avoid the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to companies in Eugene Oregon and is also ideal for networks in geographic areas that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a wide array of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent provides remote help on a by-the-minute billing plan, so you pay only for the support you use. Progent asks for no minimum charge for online help and imposes no ongoing retainer for services delivered during normal business hours. This saves you from facing big bills for routine fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco can provide the services of on-staff specialists who have experience in planning, deploying, and supporting networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and protected infrastructure for local and remote networking.
- Application Experts Team
Progent's core consulting services include system integration, MS Exchange expertise, corporate security planning, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting support for critical application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Programming
MS Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Application Programming
MySQL Management and Application Programming
Amazon MWS Software Integration
By offering a full service centralized resource for network generalists and specialists, Progent can deliver timely, affordable, and thorough information technology solutions that address the unique needs of your business.
- Sophisticated Online Access Software
Protected online access permits Progent's support professionals to observe exactly what your users see. This makes it easier to produce quick solutions to problems that could otherwise demand a costly onsite visit. Cutting-edge remote connectivity tools and expert engineers together allow Progent to repair most IT issues rapidly and economically. Progent is an industry leader in offsite support and remote system analysis.
- Compatibility with Popular VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Service for Maximum System Availability
For organizations with mission-critical applications, Progent can provide optional 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure high network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-constrained organizations whose workers require instant recourse to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT knowledge, refined support tools, and familiarity with enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Computer Support from Progent?
- In-depth Expertise in Microsoft's Complete Family of Servers
Progent offers in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Windows Server 2008 R2 support, Windows 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site visits per minute. Consequently, you are charged only for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for services provided during regular working hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast repairs so you will not be forced to allow minor problems to fester.
- Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or local support firms who provide minimal documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation sent by every staff member to each customer. The practice of detailing and organizing service records results in more efficient support and avoids a slew of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can save your IT network from stressful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.