Fast and Affordable Remote Technical Support for Eugene Oregon Computer Networks
For companies in Eugene Oregon, Progent provides online support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve challenging networking issues, plus the assistance of CISSP-qualified security experts to handle high-level security architecture and troubleshooting issues.
Progent's online technical support experts provide excellent leverage because they possess the practical background and have access to the sophisticated tools needed to resolve most network issues quickly. Efficient support reduces direct costs because solutions use up fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization benefits additionally in indirect costs by reducing or eliminating network downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support know-how is particularly important for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.
Progent's billing policy for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are charged just for the support that you actually get. Unlike typical remote support companies, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent situations where speedy. minor repairs manage to end up as major tabs. Progent's skill at handling technical issues efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and proven methodologies that allow the highest degree of efficiency for remote engineering help and repair for computer systems of any size. Progent provides secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's remote service group to communicate with your environment without compromising corporate security.
Progent's sophisticated technical support reporting system stores thorough documentation for all service that Progent's clients have received. Progent's staff engineers have the benefit of the records of support delivered to each Progent customer by any consultant. This history of anomalies and repairs is structured as a conveniently exploitable internal knowledge base that allows Progent's remote technical experts to share their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft make available additional vast technical support databases and permit fast access to vendors' internal support staff with the result that Progent's remote service specialists can find the most efficient solutions in the least time.
Online technical services provided by Progent to clients in Eugene Oregon include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote service engineers offer network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can help your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange 2019 Server integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Development and Training,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a broad range of cost-effective PC desktop consulting and support services to help you company to deploy, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services include offering Windows 10 migration assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for networking engineers, and indicates a consultant's network technology skills at the master level. CCIEs can resolve the most complex problems occurring in network planning, deployment, management, security, and repair. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer excellent value since their broad experience permits them to resolve problems quickly. In many instances, less qualified service providers can wrestle for many hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system by means of sophisticated remote troubleshooting tools to perform quick, safe, and economical analysis and remediation.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading selection of connectivity appliances by delivering services that include:
CISSP and ISSAP Premier System Security Specialists
Progent's accredited CISM and CISSP security and compliance experts offer a range of security services to improve the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to recuperate quickly following a damaging breach. Security support services available from Progent cover comprehensive information security and compliance audits using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; configuring firewalls; designing safe architectures for remote and mobile connectivity; securing your messaging infrastructure against viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Progent can provide expert online support services to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine local IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent runbook for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a DR solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to address a wide range of computer technologies such as system architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and simplified management in networks that incorporate Linux with Windows, Progent offers VMware vSphere integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy systems to MS Windows or Linux environments. Progent's group-based approach to solving technical issues enables fast escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and lowers service costs.
Important Linux variants for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced technology used by many of the world's top corporations. Progent's ProSight series of network monitoring and management services addresses all key facets of information technology including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the consultants required. Progent's background in these special areas of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Eugene Company Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Help Desk support alternatives for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top PSA platform for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center team of experienced network consultants gives your clients in Eugene Oregon quick communication with an effective network service group with extensive background providing phone help and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk perception as a crucial enabler of business success, and Progent's target is to solve rather than just report technical problems.
- Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Group offers remote and in-depth engineering support and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Eugene Oregon remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM for your environment so your computer maintenance is proactive rather than reactive. By exposing potential trouble spots before they expand into crashes, remote monitoring can avoid disruptive and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or systems powered by multiple OS platforms.
To contact Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Eugene Oregon, Progent's phone-based network support specialists are ready to deliver expert and cost-effective IT help the moment your business needs it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to repair IT problems rapidly while eliminating the cost and lost time associated with on-premises service calls.
Even if your Eugene business works with a regular independent support technician or maintains a full time IT staff that know how to handle the majority of network problems, Progentís Microsoft certified consultants can still offer a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to handle unexpected system crises or especially complicated integration problems.
Advantages of Progent's Network Help for Companies in Eugene Oregon
Progent's online network troubleshooting services allow your Eugene company to have the benefits of on-call, expert IT support without the expense of maintaining an in-house IT organization. Your information system will acquire added business worth by becoming increasingly available, productive, and protected. Benefits to your business include:
- Seamless virtual expansion of your on-site support resources
With most organizations in Eugene Oregon, local network service providers, whether represented by freelance consultants or a full-time maintenance staff, can resolve typical technical issues. On the other hand, major troubles might spring up when local support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call service professionals provide a convenient, quick, and economical way to supplement your regular help and to convey valuable knowledge to increase your capability to resolve future problems locally.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller businesses often rely on independent freelance service providers. While freelance service people have smaller internal costs than larger support firms and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the absence of fallback personnel may require your business to wait for help during an emergency. As your network grows, system downtime and problems with vital applications are more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of backup service experts to make sure your network stays up and running.
- Build a Solid Foundation for Smooth Growth
Businesses often start with an IT architecture created on a modest budget. Lacking a proper framework, band-aid fixes can get piled on top of a weak foundation. As a network grows, reliability and expandability problems can impede the productivity of the business. These badly built environments require careful analysis, intelligent strategic planning, and wide IT expertise to evolve to a system architecture able to deliver the stable foundation to meet critical business demands and facilitate downstream growth.
- Interact with Solution Providers Instead of Technology Vendors
Smaller companies need guidance and technical education to navigate through an ever more complicated maze of technology options capable of promoting business success and improving efficiency. Businesses do not need a network engineer who is attempting to sell a specific vendor's products. IT support and product sales can lead to a scenario where the proposed
solution is built around a profitable technology instead of the genuine requirements of a business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to align technical expertise with the best needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical knowledge, refined support software, and understanding of enterprise networking enable offices to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Computer Support from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Servers
Progent offers in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 support, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 integration, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help by the minute. As a result, you are billed just for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during normal working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service reports sent by each staff member to each client. The practice of detailing and organizing service activity allows more efficient service and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting firms to offer round-the-clock remote tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.