Fast and Affordable Online Troubleshooting for Eugene Oregon IT Networks
Immediate Remote Help for Eugene NetworksFor businesses in Eugene Oregon, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the services of CISA and CISSP-certified security experts to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers offer exceptional leverage because they possess the real-world background and have access to the sophisticated technology required to solve most network problems quickly. Efficient support reduces direct costs since service calls accumulate fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves even more in indirect costs by reducing or avoiding system downtime and associated costs due to business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is particularly important for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an alternative.

Progent's pricing model for online support is structured to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to many remote support companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing save you from situations where quick fixes manage to end up as big bills. Progent's skill at dealing with problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized tools and field-tested methodologies that allow the highest level of efficiency for online engineering help and troubleshooting for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's Technical Response Center to access your company's network without violating network security.

Progent's advanced customer support database application includes extensive documentation of the service that Progent's clients have received. Progent's staff consultants have access to the history of all help delivered to every client by every engineer. This database of anomalies and responses is structured as a conveniently searchable internal knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support grows over time. Progent's extensive list of certifications and close relationships with major technology companies such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow fast response from manufacturers' internal engineering staff with the result that Progent's online service specialists are able to come up with the best solutions in the least time.

Remote support provided by Progent to businesses in Eugene Oregon include:

Progent's ProSight Subscription-based Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same advanced technology used by some of the world's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all key areas of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The interview is intended to assess your organization's preparedness to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Billing rates for ongoing consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important fields of information technology allows clients to execute critical initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk consulting expertise can aid you in establishing an efficient new Call Center or improving your existing one, selecting or customizing Help Desk software to address the particular needs of your company, or adding occasional online personnel to work with your in-house Help Desk resources during high-demand scenarios like software transitions, mass updates, or installing brand new applications.

    Progent's Call Center team of veteran information technology professionals gives your computer users in Eugene Oregon rapid assistance from an effective technical support group with years of experience providing telephone-based support and online repair service for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center recognition as a major driver of business performance, and Progent's aim is to solve rather than simply report technical issues.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Group provides remote advanced engineering support and education in key business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for popular Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's consulting, programming, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Eugene Oregon remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By exposing emerging problems before they grow into downtime, system monitoring can minimize stressful and expensive network failures. Progent can also use system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on a mix of operating systems.
How Your Eugene Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Eugene Oregon, Progent's online network support specialists are ready to provide expert and cost-effective system help whenever your company needs it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to solve computer problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Eugene office deals with a regular freelance consultant or employs an in-house organization that know how to deal with common network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to address unexpected network crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Companies in Eugene Oregon
Progent's remote technical help services enable your Eugene business to have the benefits of timely, expert IT support without the expense of managing an in-house IT organization. Your network will derive greater business value by being increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual extension of your local IT resources
    For most businesses in Eugene Oregon, local computer service resources, whether consisting of freelance consultants or an internal maintenance staff, can handle typical network issues. On the other hand, serious problems may strike when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your local service personnel. In these cases, Progent's on-call service experts offer an easy, quick, and budget-friendly solution to augment your local help and to transfer useful knowledge to improve your ability to resolve future issues locally.

  • Less Dependence on Freelance Consultants
    For IT support, smaller organizations often rely on individual freelance consultants. While independent service people have less overhead than big support companies and can often charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the lack of backup personnel may force your company to wait for assistance during an IT crisis. As your business grows, network unavailability and problems with vital applications become more expensive. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of backup service expertise to make sure your network stays available.

  • Create a Scalable Basis for Seamless Expansion
    Businesses often begin with an IT system created on a shoestring budget. Lacking a robust framework, slap-dash fixes often get piled onto a shaky foundation. When a network grows, stability and scalability problems can impede the productivity of the business. Such badly built systems require proper analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a network architecture able to deliver the stable foundation to handle vital business demands and simplify downstream expansion.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller companies need guidance and technical training to negotiate an increasingly complicated array of technology alternatives capable of promoting business growth and improving productivity. Businesses hardly need a network engineer who is trying to resell a specific vendor's products. IT support and product selling can result in a scenario where the recommended solution is designed around a profitable technology rather than the genuine needs of a client. Progent eliminates these conflicts of interest by offering only services rather than products. This allows Progent to match technical consulting with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical background, fine tuned remote support tools, and familiarity with corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

How Does My Business Begin Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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    Microsoft Exchange 2013 incorporates major improvements to the capabilities of Microsoft Exchange 2010 and introduces important new features as well as a revamped architecture. These improvements favorably impact vital facets of IT like manageability, high availability (HA), compliance, operational costs, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting experts can help you evaluate the potential advantages of upgrading to Microsoft Exchange 2013, design an efficient test and rollout plan, and educate your IT team to maintain your Microsoft Exchange Server 2013 environment. Progent also offers affordable online consulting and management for Microsoft Exchange 2013.

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