Fast Online Troubleshooting for Eugene Oregon Computer Networks
For companies in Eugene Oregon, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle challenging networking issues, plus the services of CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the practical experience and have access to the sophisticated tools needed to resolve the majority of information system problems rapidly. This reduces direct expenses since service calls accumulate fewer chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your office. Your company saves additionally in incidental expenses by minimizing or avoiding system outages and associated costs resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced remote consulting experience is especially valuable for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you receive. Unlike typical remote service companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing do away with situations where speedy. minor fixes somehow end up as major invoices. Progent's skill at disposing of technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested methodologies which ensure the highest level of efficiency for online consulting and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's online support team to access your system remotely without breaching system security.
Progent's advanced technical support database system stores thorough records describing all service that Progent's customers have received. Progent's authorized engineers have access to the details of assistance rendered to every customer by any Progent engineer. This archive of problems and solutions is structured as a readily accessible support database that enables Progent's remote support professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with important technology companies such as Cisco and Microsoft make available other massive technical databases and permit fast access to vendors' internal product engineers so Progent's remote service experts are able to arrive at optimal solutions promptly.
Remote technical services provided by Progent to businesses in Eugene Oregon include:
Certified Windows Support
Progent's Microsoft-premier online support professionals can deliver computer repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a broad variety of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams expertise, Skype for Business migration support, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop services to assist your company to deploy, integrate, repair, and administer desktop PCs and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include providing Windows 10 integration support services as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier accreditation for networking consultants, and certifies a consultant's networking skills at the expert level. Cisco-qualified CCIEs can resolve the most challenging problems associated with network design, deployment, management, compliance, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS Software network administration tools and developing alternate approaches or identifying software updates. Cisco qualified CCIEs represent an exceptional value since their deep experience enables them to fix problems quickly. In typical cases, less qualified engineers can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can connect to your network by means of state-of-the-art remote support technology in order to perform fast, safe, and economical analysis and repair.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's CCIEs can provide assistance with the entire range of Cisco's popular family of connectivity products by providing services that include:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions to strengthen the defenses of your Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recover quickly following a damaging penetration. Security support services available from Progent include: thorough data security and compliance evaluation utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast recovery from malicious attacks; integrating firewalls; establishing safe architectures for remote and mobile access; defending your email infrastructure against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Progent can provide expert remote consulting services to help businesses of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for restoring services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide high availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based consulting services to cover a wide array of computer technologies such as network architecture, messaging systems, network and operational security, plus UNIX and Windows integration. For server consolidation and simplified administration in networks that include Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Mac OS X
IBM AIX OS
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced technology used by some of the world's leading corporations. The ProSight line of outsourced network management services addresses all key facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to provide centralized management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Progent's rates for ongoing consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Eugene Company Can Contact Progent's Remote Service Experts
Call Center Support
Progent's Help Desk service options for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk Call Center or improving your current organization, evaluating or enhancing Help Desk Call Center software products to meet the unique demands of your corporation, or adding temporary online staff to supplement your in-house Help Desk Call Center team to handle high-demand events like software migrations, major updates, or installing brand new applications.
Progent's Help Desk Call Center team of veteran network professionals gives your customers in Eugene Oregon fast contact with a reliable support group with years of experience delivering phone help and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk the reputation as a key contributor to business performance, and Progent's intent is to solve instead of simply report network problems.
- Business Applications Services: Education, Custom Development, and Integration
Progent's Applications Consulting staff can supply phone-based and in-depth consulting expertise and training in specific application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for Microsoft applications such as Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, customization, and education services, visit Progent's Business Application Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Eugene Oregon remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your business so your computer support is proactive rather than reactive. By detecting possible issues before they result in downtime, remote monitoring can head off inconvenient and costly information system breakdowns. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or networks based on multiple operating systems.
To get in touch with Progent about urgent online help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Eugene Oregon, Progent's online computer support specialists can deliver professional and affordable system help whenever your company has to have it. More than 15 years of delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to repair network problems quickly while avoiding the cost and lost productivity associated with on-site support visits.
Even if your Eugene office relies on a local independent consultant or employs a full time IT staff that can handle typical computer problems, Progentís Microsoft certified consultants can offer an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to deal with unexpected system emergencies or particularly tough integration projects.
Benefits of Progent's Network Help for Offices in Eugene Oregon
Progent's remote technical help services allow your Eugene company to enjoy the advantages of timely, expert network support without the cost of managing a full-time IT staff. Your network will derive greater business value by becoming more reliable, productive, and protected. Benefits to your business include:
- Convenient virtual extension of your local IT resources
For most companies in Eugene Oregon, nearby computer support providers, whether represented by freelance consultants or a full-time maintenance staff, can solve typical network problems. However, IT crises may strike when your regular resources are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your usual service technicians. In these instances, Progent's online service specialists give you a convenient, quick, and budget-friendly solution to supplement your local help and to pass on useful knowledge to improve your capability to resolve downstream issues in-house.
- Less Dependence on Freelance Consultants
For network maintenance, smaller organizations commonly depend on independent freelance consultants. While freelance consultants carry smaller internal costs than larger service companies and can often charge marginally less, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in training, the lack of fallback help may require your business to go without help during an emergency. As your company grows, system unavailability and trouble with vital software become more expensive. The money you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of backup support experts to insure your IT system is always up and running.
- Create a Solid Basis for Smooth Expansion
Businesses typically begin with an IT system implemented on a shoestring budget. Lacking a proper framework, slap-dash fixes can get thrown onto a shaky foundation. When a network grows, stability and scalability problems can hinder the success of the organization. Such poorly built environments need careful assessment, intelligent strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the solid foundation to meet critical business requirements and facilitate future expansion.
- Interact with Problem Solvers Rather Than Product Sellers
Smaller companies require guidance and technical education to navigate through an increasingly complicated array of technology alternatives available for promoting business success and enhancing efficiency. These companies hardly need a network consultant who is attempting to sell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed
solution is built around a predetermined product instead of the genuine needs of a business. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to align IT consulting with the real interests of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT background, refined support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of real-world professional background, at the forefront of network support, executing a broad variety of technical tasks for an extensive mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This guarantees that you get not only world-class IT capability, but also a support engineer with field-tested methods for using technical knowledge to resolve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person help by the minute. Consequently, you are billed only for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for services delivered during normal business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you will not be tempted to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent can focus on providing high-value skills where Progent has few competitors. Businesses who work with trusted freelance service providers or who employ internal support staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, secure, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.