Fast and Affordable Online Technical Support for Eugene Oregon Information Networks
For organizations located in Eugene Oregon, Progent offers remote technical support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the assistance of CISSP-accredited security experts to handle advanced security architecture and troubleshooting issues.
Progent's online support experts provide excellent leverage due to the fact that they have the real-world background and have access to the advanced tools necessary to solve most information system problems quickly. Efficient support reduces direct expenses since solutions use up minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company saves even more in indirect costs by minimizing or eliminating system outages and related costs due to business discontinuity, disgruntled clients, idle employees, and de-focused executives. Progent's advanced online consulting expertise is especially helpful for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.
Progent's pricing policy for online help is designed to leverage your IT service investment. Progent charges by the minute for phone assistance, so you are charged only for the services that you receive. Unlike many online service firms, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor fixes somehow end up as major bills. Progent's skill at solving technical issues efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested processes that allow the highest level of efficiency for remote consulting and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's Technical Response Center to link to your computer system without violating network security.
Progent's sophisticated service reporting application maintains detailed records describing all service that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of assistance delivered to each client by every consultant. This history of anomalies and responses is stored as a readily searchable proprietary database that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of certifications and working associations with key industry leaders such as Cisco and Microsoft make available other extensive technical support knowledge bases and allow quick response from vendors' in-house product engineers so Progent's online consulting specialists can determine optimal solutions promptly.
Online support services provided by Progent to businesses in Eugene Oregon include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert online support professionals offer computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can help you with a broad variety of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Skype for Business migration support, Microsoft Lync Server management, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable desktop services to help your business to install, integrate, repair, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include offering Windows 10 integration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize the administration of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and certifies an individual's technical skills at the expert level. CCIEs know how to resolve the most challenging issues encountered in network design, deployment, management, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco CCIEs are an excellent value since their deep experience allows them to fix problems rapidly. In typical cases, less qualified consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE certified consultants can tie into your environment using sophisticated remote support tools in order to provide efficient, safe, and economical analysis and repair.
Oregon State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Oregon.
Progent locations in Oregon State
Progent's CCIEs offer expertise in all of Cisco's popular family of networking devices. Cisco technology support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless IP phones integration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet Access Points engineering help, Cisco WiFi controllers consulting, Cisco Security and VPN Consulting services, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against internal or external threats or help your company to recuperate quickly after a damaging penetration. Security services available from Progent include: comprehensive data security and compliance analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; rapid recovery from malicious assaults; installing firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide advanced online consulting services to help organizations of all sizes integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to address a broad array of computer technologies including system architecture, email systems, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy administration in networks that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with migration from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, fixed-price services intended to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's leading corporations. The ProSight line of outsourced network management services covers all key areas of information technology such as email protection, security and compliance, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with information security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows customers to execute major projects economically and on schedule. Progent's special online consulting solutions include:
How Your Eugene Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center staff of experienced network consultants provides your computer users in Eugene Oregon quick access to a large support group with substantial experience delivering telephone-based help and online repair service for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a significant enabler of business performance, and Progent's goal is to fix and not just report technical problems.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting staff provides phone-based professional engineering expertise and training in key application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, customization, and training for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom development, and education offerings, see Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Eugene Oregon remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so your network maintenance is proactive and automated. By detecting possible trouble spots before they cause network outages, system monitoring can ward off inconvenient and expensive service failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that incorporate multiple platforms.
To get in touch with Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Eugene Oregon, Progent's online network support engineers are ready to deliver professional and economical system support whenever your organization requires it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to fix network problems quickly while avoiding the cost and lost productivity associated with on-site support calls.
Even if your Eugene business relies on a local independent support technician or maintains an in-house IT staff that know how to deal with day-to-day computer issues, Progentís Microsoft certified consultants can still offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the availability or the knowledge to handle unexpected system emergencies or especially complex integration projects.
Features of Progent's Remote Network Support for Eugene Oregon
Progent's phone help, remote troubleshooting, network security consulting, and network administration services give offices in Eugene Oregon unparalleled leverage for your support budget. Whether you need occasional telephone support and remote network repair or ongoing Help Desk support and system management, Progent's experts can provide your organization world class IT support while allowing you to eliminate the expense and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Eugene Oregon and is also ideal for customers in geographic regions that lack consultants with proven expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad range of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Billing to Reduce Expenses
Progent provides remote support on a by-the-minute billing plan, so you pay only for the support you use. Progent has no minimum charge for phone help and asks for no periodic subscription fee for services provided during normal business hours. This saves you from paying big invoices for routine repairs.
- Access to Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers access to on-staff professionals who have experience in designing, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's core consulting services include technology integration, Microsoft Exchange Server consulting, corporate security planning, and shared Help Desk services. Progent's Experts Team offers in-depth consulting expertise for critical application areas. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Support
Office 365 integration support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Software Programming and Debugging
Oracle Management and Application Programming
MySQL DBA Services and Software Design
Apple Macintosh Support
Amazon MWS Application Development
By offering a full service centralized resource for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and thorough information technology solutions that address the unique needs of your company.
- Sophisticated Remote Connectivity Software
Protected remote connectivity allows Progent's service experts to observe exactly what your customers see. This makes it easier to find fast solutions to problems that might otherwise demand a costly personal service call. Sophisticated online access tools and expert technicians combine to allow Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network monitoring.
- Compatibility with Leading VPN Gateways
Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum System Availability
For organizations with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-constrained companies whose workers need instant access to a Help Desk Call Center with expert phone support and complete escalation ability.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of IT background, fine tuned support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange 2003 Server migration, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you are billed just for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum fee and requires no retainer for support services provided during regular business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be tempted to allow minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent has little competition. Businesses who utilize trusted independent consultants or who employ in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.