Immediate Remote Help for Eugene Networks
Fast Remote Technical Support for Eugene SystemsFor organizations in Eugene or anywhere in Oregon, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the assistance of CISSP-accredited security experts to help with advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional value due to the fact that they possess the real-world background and have access to the sophisticated tools required to solve the majority of network problems quickly. Efficient support reduces direct expenses since solutions accumulate minimal billable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your organization saves additionally in indirect expenses by reducing or eliminating network outages and associated losses resulting from business disruption, upset clients, idle workers, and distracted management. Progent's advanced online technical support know-how is especially valuable for organizations that rely on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe exclusively for the support that you receive. In contrast to typical online service firms, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where fast solutions manage to end up as major tabs. Progent's skill at disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of optimized tools and field-proven processes which promote the highest level of effectiveness for remote consulting and troubleshooting for information networks of any size. Progent offers protected VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's remote service group to connect to your network without violating corporate security.

Progent's advanced customer support reporting application keeps comprehensive histories describing the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of support provided to each Progent customer by every Progent engineer. This archive of trouble tickets and fixes is structured as a readily exploitable proprietary database that enables Progent's remote support professionals to share their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft open up other massive technical support databases and permit fast access to manufacturers' internal engineering staff so Progent's remote consulting specialists can come up with the best resolutions quickly.

Online services provided by Progent to customers in Eugene and throughout the state of Oregon include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the world's leading corporations. Progent's ProSight line of IT management outsourcing services addresses all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's experience with these important areas of information technology allows clients to execute major projects within budget and on time. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Call Center programs for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, shared Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution built around the leading professional services automation tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center staff of seasoned network consultants gives your customers in Eugene or anywhere in the state of Oregon quick access to a dependable technical support resource with years of background delivering phone consulting and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk recognition as a crucial driver of company performance, and Progent's aim is to fix instead of merely annotate technical problems.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts staff offers remote professional engineering expertise and education in specific business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more on Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Eugene, or anywhere in the state of Oregon, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your IT maintenance is proactive rather than reactive. By anticipating possible issues before they evolve into full-scale emergencies, proactive monitoring can minimize stressful and expensive information system failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or systems based on a variety of platforms.
How Your Eugene Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Eugene or throughout the state of Oregon, Progent's phone-based network support engineers can deliver effective and economical IT help the moment your organization needs it. More than 15 years of offering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to repair network problems quickly while avoiding the cost and lost time associated with on-site support visits.

Even if your Eugene business relies on a local freelance support technician or employs an in-house organization that can deal with typical computer issues, Progentís Microsoft certified engineers can offer a convenient and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the experience to resolve sudden network emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Organizations in Eugene
Progent's remote technical help services enable your Eugene organization to have the advantages of timely, world-class IT support without the cost of maintaining a full-time IT organization. Your information system will derive added strategic worth by being increasingly reliable, efficient, and secure. Benefits to your business include:

  • Convenient virtual extension of your local support resources
    For most organizations in Eugene or anywhere in Oregon, local network support providers, whether represented by outside consultants or a full-time maintenance staff, can handle typical technical problems. On the other hand, IT crises sometimes strike when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite support personnel. In these situations, Progent's on-call support professionals provide a convenient, quick, and affordable way to supplement your regular resources and to convey valuable knowledge to improve your capability to handle future issues in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller companies commonly depend on independent freelance consultants. While freelance service people have less internal costs than big service organizations and can often charge marginally less, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another customer, ill, on a trip, or in training, the lack of reserve help may force your company to wait for help during an IT crisis. As your network grows, network unavailability and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of reserve support experts to insure your IT system remains up and running.

  • Build a Scalable Basis for Seamless Expansion
    Businesses often start with an information system created on a modest budget. Without a scalable infrastructure, band-aid repairs often get thrown on top of an unstable foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. These badly designed systems require careful analysis, smart long-term planning, and extensive IT expertise to evolve to a network architecture that can deliver the solid foundation to handle vital business requirements and simplify downstream expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller businesses require guidance and technical education to navigate through an increasingly complex array of technology options available for accelerating business growth and enhancing productivity. They hardly need a network consultant who is trying to sell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the recommended solution is designed around a profitable product rather than the genuine requirements of a client. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align IT expertise with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT knowledge, refined support tools, and understanding of corporate IT enable companies to escape the limitations of excessive dependence on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, in the trenches of IT service, executing a wide variety of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This means that you get not only expert IT help, but also a support engineer with field-tested methods for applying technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person visits per minute. Consequently, you pay just for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for services delivered during normal business hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Businesses who work with familiar independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock system monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.