Fast and Affordable Online Technical Support for Eugene Oregon Computer Systems
Urgent Online Support for Eugene SystemsFor organizations in Eugene Oregon, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the assistance of CISSP-certified cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's online support engineers provide exceptional value due to the fact that they have the practical background and are equipped with the advanced tools needed to solve most information system problems rapidly. Efficient support reduces immediate costs since service calls accumulate minimal chargeable minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization saves even more in indirect expenses by minimizing or avoiding network outages and related losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced online consulting know-how is especially important for businesses that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's billing policy for remote support is structured to leverage your network support investment. Progent charges on a per-minute basis for phone assistance, so you are billed just for the support that you actually get. In contrast to typical online service organizations, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and clean model for billing save you from scenarios where quick repairs manage to turn into substantial bills. Progent's penchant for dealing with problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies that allow the highest level of effectiveness for online consulting and repair for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's Technical Response Center to connect to your computer system without compromising corporate security.

Progent's advanced customer support database system stores extensive histories describing all service that Progent's customers have received. Progent's team engineers have access to the records of all help rendered to each Progent customer by every Progent engineer. This history of anomalies and solutions is stored as an easily exploitable internal database that permits Progent's remote technical engineers to share their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft open up additional vast technical support knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's online consulting experts are able to come up with the best solutions promptly.

Remote technical services available from Progent to businesses in Eugene Oregon include:

ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat lifecycle including filtering, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product vendors to produce ProSight Data Protection Services, a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and fast recovery of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss caused by equipment failures, natural calamities, fire, malware like ransomware, human mistakes, malicious employees, or application glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so any looming issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special fields of information technology allows customers to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.

    Progentís shared Help Desk services make it possible for your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center team of experienced information technology professionals provides your customers in Eugene Oregon quick contact with a dependable support resource with years of experience providing phone support and online repair service for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center recognition as a major driver of company success, and Progent's goal is to resolve instead of just track technical issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts staff can supply online and in-depth engineering support and education in key application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, programming, and education services, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Eugene Oregon online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your environment so your network support is proactive rather than reactive. By anticipating looming trouble spots before they result in full-scale emergencies, system monitoring can head off stressful and costly service breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or networks that support a mix of OS platforms.
How Your Eugene Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Eugene Oregon, Progent's online computer support engineers are ready to provide professional and economical system help whenever your organization has to have it. More than 15 years of offering online tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to fix IT problems quickly while eliminating the expense and lost productivity associated with on-premises support visits.

Even if your Eugene company deals with a regular independent support technician or maintains a full time organization that know how to deal with typical computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent remote extension of your local resources for situations when your regular IT support personnel either lack the availability or the knowledge to address unexpected network emergencies or particularly challenging integration projects.

Details of Progent's Online Computer Services for Eugene Oregon
Progent's online help, remote repair, system security expertise, and network management services give businesses in Eugene Oregon unparalleled leverage for your support investment. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk support and network management, Progent's professionals can provide your office world class IT support while allowing you to eliminate the expense and administration overhead of running a large internal IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT experience, refined remote support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales functions such as listings, orders, payments, fulfillment, and reports. By leveraging Amazon's extensive online selling environment and automating their sales processes, vendors can expand their market, reduce their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and get to market quickly.

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    Systems Management Server provides extra functionality for change and configuration management of Windows-based systems via introducing Feature Packs. Feature Packs lower the overall administrative expense of managing and deploying software products by making it easier to install system images, manage mobile devices, and run management utilities. In addition to advising you about ways to save management expenses by deploying SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and perform IT tasks involving areas that Feature Packs are intended to make more efficient. Progent's adoption and update services can minimize cost and eliminate business disruption as you transition to new operating systems and applications. Progent's wireless consulting experts can show you how to define sensible procedures and standards to manage handheld computers and intelligent portable phones so your field force remains efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to develop a security strategy that incorporates standards, processes and technologies to keep your IT computer system safe.

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    Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, executing a wide range of IT tasks for a large array of businesses. Every Progent support professional shares a proven collection of individual best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This ensures that you get not just expert IT skills, but also a support engineer with field-tested methods for applying computer knowledge to resolve actual IT problems quickly.

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    Progentís IT outsourcing services provide budget-friendly computer consulting for small businesses. Whether it involves designing network architecture, creating an in-house Help Desk or outsourcing a one, rolling out a new email platform, monitoring your network, or building a web-based business solution, outsourcing your IT engineering services can contain costs and eliminate uncertainties, allowing network service expenses to increase in a more moderate and manageable fashion than is possible by assembling a large, knowledgeable internal IT organization. Progentís Outsourcing White Paper and datasheets explain how Progent can help you create a secure and highly available network architecture for your vital business software powered by Windows including Office XP, Microsoft Office 2003, and Office 2000.

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    Progent's Microsoft-certified consultants can help you analyze the possible advantages of Hyper-V-powered virtualization for your business, conduct pilot implementations to verify Hyper-V's compatibility with your production applications, assess your network and server architecture for smooth operation with virtual server technology, assist you in upgrading to Windows Server 2008 and setting up Hyper-V, train your network management staff to monitor and manage Hyper-V, offer world-class consulting help for enhancing the security of your virtual machines, establish and validate disaster recovery processes that maximize system uptime, and deliver continuing consulting and technical support including low-cost online troubleshooting and turn-key Help Desk services.

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    Progent offers remote and onsite consulting to assist your organization with any aspect of BI reporting from troubleshooting or modernizing applications to designing and implementing a comprehensive business intelligence environment. Progent's BI consultants can help your company to support your existing reporting system, help you to upgrade reports from an outdated reporting platform to a modern one, and deliver custom online training tailored to your individual requirements. Progentís management reporting and analytics consultants offer expertise in all popular business analytics reporting and visualization platforms including Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Designer.

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    If you want to update your corporate web site, create internal webs for purposes such as human resources or employee education, establish a powerful web presence for a new business, or generate enterprise-class, data-driven specialized web applications, Progent can supply talented and experienced web designers. Progent's experts can also show you how to build and maintain a secure, robust server and communications network, including off-site and wireless connectivity, to support your web tools.

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    Progent can provide enterprise clients the services of a certified NetApp consultant to deliver remote or on-premises expertise for NetApp's entire family of SAN software and hardware products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVauly incremental backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN technology supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, system management, security and compliance, high availability, and troubleshooting. Progent offers Tier 3 support to help you to take care of problems with NetApp SAN storage environments quickly and affordably based on best practices.

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    Cisco's Meraki line of access and aggregation switches are intended for sites that go from small branches to campuses. Progent's Cisco-certified CCIE consultants can provide affordable remote expertise to help your company to design and deploy a productive network solution that incorporates Meraki MS switches, streamline network administration with Meraki's cloud-based management architecture, configure policies to ensure compliance, develop and test a disaster preparedness plan, and resolve issues related to any facet of your Meraki deployment. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi access points to build a cohesive networking infrastructure.

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    Progent can provide access to a senior specialist with extensive experience configuring, managing, and enhancing immersive telepresence systems from leading suppliers including Cisco/TANDBERG, Polycom, and LifeSize. Progent's consultants can work with your internal IT management team, your Internet Service Provider, and your telepresence platform supplier to assist your organization maximize the strategic value of your telepresence ecosystem.

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    NetDocuments (NetDocs) is a leading cloud-based document management system built for legal workflows. Progent offers remote access to NetDocuments consultants to help legal departments and law firms to design, configure, manage, tune, or troubleshoot a document management system environment powered by NetDocs.

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