Evansville, IN Online Support from Certified Computer Troubleshooting Professionals
Progent's computer support services can provide your Evansville, IN business low cost and consistent access to Microsoft and Cisco certified computer experts. By delivering network support help when you need it, offering advanced expertise for vital applications, offering value-added support such as 24x7 server monitoring, and charging only for support you receive, Progent gives your Evansville, Indiana business an affordable alternative for maximizing the profitability of small business information systems. Whether you run an on-premises system, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for organizations and local governments to create and maintain a robust and secure IT system and to benefit from fast availability of the seasoned support ordinarily restricted to businesses who can maintain a large in-house information technology staff.
For medium-size and enterprise businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal IT support team. This can reduce expenses and help meet schedules for big IT initiatives like software design and development, business continuity planning, security evaluations, office consolidations, or software migrations and upgrades.
Progent can in addition offer access to accredited consultants to help your company to plan and execute a sensible cloud strategy.
Key Technologies Supported by Progent for Businesses in Evansville, Indiana
Progent provides the services of accredited experts for all aspects of information technology found in small companies. Technologies serviced by Progent's consultants include:
Support Delivery Options Available for Evansville, Indiana Businesses
Progent has a variety of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for providing computer support services is based on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Contact Center Support Mechanism ensures rapid response, comprehensive activity records, dependable follow-through, and tight cost monitoring across an array of IT support delivery options that include remote repairs, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can assist customers to analyze and fix network issues without the cost or time loss of on-premises service visits. The experience of Progent's network consultants allows them to resolve most IT problems quickly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup process for new clients to address emergency situations and Progent charges by the minute with no startup fees or minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more details about Progent's remote computer support services.
- Onsite Support
Progent offers onsite technical support for signed-up customers in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's online service experts to deliver small businesses the best of both worlds: in-person service technicians when you require them as well as the on-line expertise of Progent's seasoned staff of IT engineers, security professionals, and business software developers. The response time for on-site support visits is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Find out more concerning how and why to sign up for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small companies budget-friendly access to enterprise-class consultants who can provide assistance with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network protection engineering, high availability network design, virtualization strategies, plus configuration, programming and training for business programs such as financials, operations, business analytics, CRM, and productivity packages. Progent can provide assistance with short-term projects such as office moves and major system migrations, longer term initiatives such as business information application development and support, relational database application programming and DBA services, and web development, on-going services including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent services such as data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for vital business applications such as Exchange and SQL Server to provide small and midsize companies with higher degrees of reliability, protection, and performance than is feasible with the type of on-site data center that is practical for most small businesses. Since Progent uses the same facilities that support the equipment of many of the planet's largest IT companies, Progent can save you the cost of building and managing the systems needed for world-class cooling, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, protection and performance is constantly monitored, and systems are regularly archived and available for full and rapid recovery. Find out more concerning Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's production servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is also convenient for customers to transfer to another service firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtualization techniques that permit companies with mixed environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class reliability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered service, can handle the mixed- platform and non- standardized networks common with smaller businesses, and retains control of the software in the client's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still offering all the economies related to SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide advanced online consulting services to help organizations of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize physical resources along with cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you prove compliance with government and industry data security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security companies to provide web-based control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so all potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Evansville, Indiana Small Businesses
Progent's staff size, scope of technical expertise, and familiarity with corporate network consulting allow small businesses to avoid the problems related to excessive dependence on thinly staffed service organizations or individual engineers.
Teaming with Progent's Experts enables your business to:
- Avoid Over Dependence on Freelance Support Consultants
For IT support, small companies sometimes rely excessively on individual consultants. Although freelance support engineers have lower expenses than more substantial IT service firms and can afford to charge apparently lower rates, they are frequently spread too thin to respond rapidly to critical problems. If a freelance consultant is occupied with different customer, sick, on vacation, or in class, the absence of replacement personnel may require your business to wait for help during an emergency. The more your small business grows, network unavailability or difficulties with line-of-business programs become more expensive. The dollars you believed you were saving on a freelancer can evaporate fast due to lost output. Also, when independent consultants confront unfamiliar technologies, the lack of a large engineering team to rely on for assistance forces them to train on the job while your organization winds up footing the bill for their ongoing training.
- Gain Access to Experts in Advanced Network Issues
Many small service firms or freelance engineers focused on small business network consulting may excel at delivering routine fixes but don't have the seasoning to work cost-effectively with complicated network infrastructures with a variety of platforms, numerous sites, VoIP systems, mobile workers, interconnected financial and analytical applications, data-driven web sites, and custom line-of-business software. Progent's experience with global companies and Progent's large group of specialists can benefit your small business because enterprise networks are characteristically complicated, support issues demand in-depth understanding of in many technical disciplines, and achieving a high degree of stability, reliability, and protection requires enterprise-proven leading practices.
- Create a Firm Basis for Seamless Growth
Small businesses often start with a network cobbled together on a tight budget. Lacking a proper basis, a sequence of improvised repairs often get piled onto of a tenuous structure. As a company evolves, stability and expandability problems can undermine the productivity of the organization. These environments require thorough evaluation, intelligent strategic planning, and broad-based experience to upgrade to an IT infrastructure that will act as the reliable basis to meet current business requirements and ease downstream growth.
- Partner with Solution Providers, Not Product Vendors
Small companies need guidance and education to navigate through an ever more complicated maze of IT options available for accelerating business growth and improving efficiency. Businesses do not need a network engineer or service firm that attempts to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent sells consulting and services exclusively. This allows Progent to match consulting services with the real needs of customers. Combining network consulting and product reselling can result in a situation where the recommended solution is based on a predetermined vendor instead of being driven by the true needs of a client.
If your Evansville, Indiana company needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Remote Network Support
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).