Evansville, IN Online Help from Certified Network Service Experts
Progent's computer help services can provide your Evansville, IN business cost-effective and reliable support from Microsoft and Cisco certified technical professionals. By providing IT consulting help when you need it, providing specialized expertise for mission-critical applications, offering unique support such as automated server monitoring, and billing only for support you use, Progent offers your Evansville, Indiana company an affordable alternative for maximizing the profitability of small-scale business information systems. If you have a local datacenter, rely on cloud infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent way for organizations to create and maintain a robust and safe IT network and to benefit from fast availability of the seasoned support typically restricted to enterprises who are able to afford a sizeable in-house information technology organization.
For larger businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your in-house IT support group. This can cut costs and minimize technical risks for major IT initiatives such as application design and development, disaster recovery preparedness, security audits, merging datacenters, or software migrations.
Progent can also provide the services of accredited experts to help your company to design and implement a sensible cloud strategy.
Core Technical Areas Supported by Progent for Business Networks in Evansville, Indiana
Progent offers the support of accredited experts for all facets of network technology deployed in small companies. Products and technologies supported by Progent's consultants include:
Support Delivery Alternatives for Evansville, Indiana Companies
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, system architecture, and IT management. Progent's paradigm for providing computer support services is built on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Support Mechanism promotes rapid response, thorough service records, reliable follow-up, and strict expense monitoring across an array of network support delivery options that include remote repairs, onsite help, and top-tier consulting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service experts can assist clients to troubleshoot and repair network problems without the expense or time loss of travel for onsite service calls. The background of Progent's network engineers allows them to resolve most network problems rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based signup process for new customers to address emergency network problems and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security professionals. Find out more details concerning Progent's online computer troubleshooting services.
- Onsite Service
Progent provides on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote service engineers to give small and midsize businesses the optimal solution: in-person support technicians when you require them as well as the remote help of Progent's seasoned team of network engineers, security specialists, and business software developers. The response time for in-person support calls is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more details about how and why to register for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. For details, refer to Online Help Desk Services.
- Shared Help Desk Services
Progentís Help Desk Co-management services allow your business to share the load for Help Desk support transparently between your IT team and Progent's roster of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced service desk solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting. For details, visit Progentís Help Desk Co-management services.
- IT Consulting Expertise
Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver help with vital technologies such as
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network security consulting, non-stop it system design, virtualization solutions, plus configuration, customization and training for small business programs including accounting, ERP and MRP, business analytics, CRM, and productivity suites. Progent can help with one-time projects including office moves and major system upgrades, longer term projects like upgrading a legacy ERP platform to a current Microsoft Dynamics 365 package, database application development and DBA support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network management, or emergency response like disaster recovery and virus cleanup.
- Infrastructure Support Services for Teleworkers
Progent can assist small and medium-size companies to design, configure and troubleshoot the network infrastructure needed to support remote workers. Areas of network infrastructure where Progent's consultants can provide assistance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi network planning and implementation, and reliable Internet connections. For details about Progent's infrastructure expertise for a remote workforce, go to infrastructure expertise for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize company's servers in a setting that not only provides the highest degree of availability and extensibility but that is also easy for customers to transfer to a different service firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow companies with multi-vendor environments to save dramatically on the expense of capital equipment, system support, and IT administration while getting enterprise-class dependability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can handle the multi- OS and loosely standardized networks common with small companies, and keeps ownership of the software licenses in the client's hands so that moving to a new virtualized host is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting service while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide expert remote support to help companies of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine on-premises resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's low-cost ProSight suite of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with data security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Evansville, Indiana Small Businesses
Progent's staff size, scope of technical expertise, and familiarity with corporate IT support enable small and midsize businesses to sidestep the pitfalls associated with excessive reliance on small service firms or individual engineers.
Teaming with Progent enables your company to:
- Prevent Over Reliance on Individual Consultants
For network services, small businesses often depend heavily on freelance engineers. Although freelance service providers carry lower expenses than larger IT service firms and can typically charge apparently smaller rates, freelancers are frequently too overworked to react rapidly to urgent situations. If an independent engineer is occupied with different client, ill, on vacation, or in training, the lack of backup personnel may force your company to go without assistance in case of an emergency. As your company grows, system downtime or problems with critical applications become more costly. The dollars you thought you were conserving on an independent consultant can evaporate fast because of lost output. In addition, when independent engineers encounter unfamiliar technologies, the unavailability of a big engineering team to count on for advice requires them to learn in place while your organization ends up footing the costs for their continuing education.
- Have Access to Expertise in Sophisticated IT Solutions
The majority of small support firms or independent engineers focused on small business network support may excel at delivering connect-the-dots fixes but don't have the experience to deal cost-effectively with complex network infrastructures that have mixed operating systems, numerous sites, Voice over IP implementations, remote clients, interconnected financial and operational software, eCommerce, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's large team of specialists can benefit your small business because big-company networks are by nature complicated, integration issues require thorough understanding of in numerous technical areas, and reaching a high degree of stability, reliability, and security calls for enterprise-tested leading practices.
- Create a Firm Foundation for Growth
Small companies often start with a network implemented on a shoestring budget. Lacking a solid basis, a sequence of band-aid repairs commonly get thrown onto of a marginal structure. As a business grows, reliability and expandability problems can obstruct the productivity of the business. These networks require proper assessment, intelligent strategic analysis, and broad-based experience to migrate to a network environment that will provide the solid foundation to handle current business requirements and support future expansion.
- Team with Solution Finders, Not Product Vendors
Smaller companies require direction and education to work through an increasingly complicated array of technology alternatives available for enabling business growth and enhancing productivity. Businesses do not need a network consultant or support organization that attempts to promote products. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services only. This permits Progent to match technical support with the real interests of customers. Mixing network support and product selling can result in a situation where the proposed solution is based on a predetermined vendor rather than being based on the true needs of a client.
Get in Touch with Progent
If your Evansville, Indiana business needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Immediate Remote Technical Support
For immediate online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).