Professional Online Support for Evansville, Indiana Networks from Microsoft Certified Consultants
Small companies have typically been ignored by major IT support firms. Some small companies allow themselves to grow excessively dependent on individual consultants or small support firms who don't have the size or comprehensive knowledge to respond quickly or effectively to technical emergencies. Still other small businesses resort to giant support firms that employ technicians able to provide standardized solutions to common issues but who are missing the experience and versatility to deal with the diversity of environments and lack of standardization that characterizes small company information systems.
Progent's time-tested methodology for delivering low-cost and successful technical service to small businesses has made Progent one of the premiere Microsoft-certified IT service organizations in the country. Progent has provided online support to companies in every state in the country (refer to Progent's client testimonials).
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your internal IT support team. This can cut costs and help meet schedules for major projects such as application programming, disaster recovery planning, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition provide access to certified consultants to help your company to plan and execute your cloud computing strategy.
Core Technologies Supported by Progent for Businesses in Evansville, Indiana
Progent's group of world-class experts provides support for all aspects of network technology deployed by companies of all sizes. Practice areas supported by Progent in Evansville include:
Support Delivery Options for Evansville, Indiana Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for providing network support is based on the Call Center structure common to larger IT support organizations. Progent's Help Desk Call Center Service Model promotes rapid support, comprehensive activity records, reliable follow-up, and strict expense control for an array of IT support delivery modes that include online troubleshooting, onsite support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center (TRC) provides emergency and routine remote support for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can help clients to analyze and fix hardware and software issues without the expense or time loss of travel for onsite support visits. The experience of Progent's IT engineers allows them to handle the majority of IT issues rapidly. For the most challenging problems, Progent's breadth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-based registration process for new customers to accommodate emergency network problems and Progent bills by the minute with zero startup fees or time minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out more information about Progent's remote network troubleshooting services.
- Onsite Support
Progent offers on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in conjunction with Progent's online service engineers to deliver small companies the best of both worlds: on-premises support professionals when you require them plus the remote expertise of Progent's worldwide team of network consultants, security specialists, and business software developers. The response time for on-site support visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more concerning why to register for Progent's in-person computer service.
- Phone Support
Progent's Help Desk Outsourcing Services are designed for all businesses who need fast and dependable access to a professional Help Desk with effective phone support, remote troubleshooting tools, and enough technical strength for full problem escalation. Because smaller businesses typically are constrained by tight information technology funds and can provide scant management attention for dealing with network support, Progent's Helpdesk Services can be the most efficient option to make sure that small business computer networks stay up and running. Learn more details concerning Progent's Help Desk outsourcing services.
- Consulting Services
Progent offers small and midsize businesses budget-friendly access to world-class consultants who can provide help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection consulting, non-stop network consulting, virtual server solutions, plus configuration, customization and training for business programs such as accounting, operations, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including office moves and major software upgrades, longer term projects such as business reporting software development and support, database software programming and administration support, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and system management, or urgent services such as data restoration and malware cleanup.
- Application Hosting
Progent can host vital applications such as Exchange and MS SQL in order to provide small and midsize companies with higher levels of reliability, security, and performance than is possible with the class of internal data center that is realistically affordable for most small and midsize companies. Since Progent uses the same data centers that host the gear of some of the world's largest IT companies, Progent can save you the cost of creating and managing the systems required for world-class cooling, power failover, and redundant Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay current, security and performance is continually monitored, and systems and data files are consistently backed up and available for complete and rapid restoration. Learn more about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's production servers in an environment that not only delivers the top degree of dependability and scalability but that is in addition easy for customers to transfer to a different service firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is based on proven virtualization techniques that allow companies with mixed networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving world-class dependability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed service, can support the mixed- platform and non- standardized environments common with small companies, and retains ownership of the software licenses in the client's possession so that moving to a new virtualized system is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert remote consulting support to help companies of any size integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, applications and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management processes, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your Progent consultant so any potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of network technologies such as firewalls, switches, routers, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-certified security consultants,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on system protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and statutory regulations for network information protection and reporting.
The breadth and depth of Progent's consulting staff bring a unique set of advantages to customers trying to maximize the business value of their information system within a realistic budget. These benefits include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world professional background, at the front lines of network support, performing a broad range of technical projects for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its support team. This guarantees that you get not just world-class IT help, but also a consultant with field-tested approaches for solving actual IT problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to bill for online service and in-person visits per minute. As a result, you pay just for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no registration charge and requires no retainer for services delivered during regular business hours. Many service firms impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates king-size invoices for fast fixes. Another benefit of granular invoicing is that you will not be inclined to permit incipient problems to stay unaddressed until they become big problems.
Read more concerning Progent's value pricing for IT outsourcing.
- Full Reporting of Network Services
Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or local support organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports sent by each consultant to every client. The discipline of documenting and archiving support records results in more effective service and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
Find out more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Small businesses who utilize freelance service providers or who employ in-house IT personnel gain when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
Read more details about Progent's knowledge transfer services.
How to Contact Progent
In case your Evansville, Indiana company needs to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.
Fast Remote Technical Support
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).