Evansville, IN Online Support from World-class Computer Network Troubleshooting Consultants
Progent's computer support services can provide your Evansville, IN business budget-friendly and consistent access to Microsoft and Cisco certified IT professionals. By providing network consulting help when you need it, offering specialized knowledge for line-of-business applications, offering value-added support such as 24x7 server monitoring, and billing only for services you receive, Progent offers your Evansville, Indiana business an affordable solution for optimizing the business value of small-scale business networks. If you have an onsite datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart way for organizations and local governments to build and support a robust and secure IT system and to benefit from fast access to the experienced consulting ordinarily available only to corporations who are able to maintain a large in-house information technology organization.
For mid-size and large companies, Progent can provide co-sourcing support to reinforce the technical skills of your internal network support personnel. This can save money and minimize technical risks for big projects like software design and development, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can in addition offer access to certified consultants to assist your company to design and implement a sensible cloud computing strategy.
Core IT Areas Supported by Progent for Office Networks in Evansville, Indiana
Progent's team of world-class engineers provides support for all facets of network technology deployed by companies of any size. Technologies supported by Progent in Evansville include:
Support Delivery Alternatives Available for Evansville, Indiana Businesses
Progent offers a variety of alternatives for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting services, and IT management. Progent's model for providing IT support services is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Helpdesk Service Mechanism promotes rapid support, thorough service documentation, dependable follow-through, and tight expense control across a range of IT support delivery options that include remote troubleshooting, in-person support, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
- Remote Service
Progentís Technical Response Center provides urgent and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service experts can assist customers to analyze and repair network problems without the expense or delay of in-person service visits. The experience of Progent's IT engineers makes it possible to handle most IT problems quickly. For complex issues, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency situations and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out more information concerning Progent's remote network troubleshooting services.
- On-site Support
Progent provides onsite technical support for registered customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's online support engineers to deliver small businesses the optimal solution: on-premises support professionals when you require them plus the on-line expertise of Progent's seasoned team of network consultants, security specialists, and business software developers. The wait time for in-person service visits is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more about how to sign up for Progent's in-person computer support services.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to subject matter experts to resolve challenging issues. To learn more, visit Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of enterprise-class consultants who can provide assistance with vital products and technologies such as
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network security consulting, non-stop it system consulting, virtual server solutions, plus integration, programming and training for small business programs such as accounting, ERP, management reporting, CRM, and productivity packages. Progent can help with short-term projects including office moves and major system migrations, extended projects like business information software development and customization, database application programming and DBA services, and web design, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent response like disaster recovery and malware removal.
- Application Server Hosting
Progent can host vital business applications like Exchange Server and SQL Server to provide small companies with greater levels of availability, protection, and recoverability than is possible with the type of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that support the equipment of some of the planet's biggest information technology organizations, Progent can eliminate the investment in building and managing the infrastructure required for world-class cooling, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs stay current, protection and efficiency is constantly monitored, and systems are regularly backed up and available for full and prompt restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is also simple for clients to transfer to a different support firm or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtual server technologies that allow companies with mixed networks to benefit significantly on the costs of capital equipment, system support, and IT administration while getting world-class availability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can handle the mixed- OS and loosely standardized environments typical of smaller businesses, and retains ownership of the licenses in the client's hands so that migrating to a different virtual system is quick, reliable, and affordable. This avoids becoming a captive to a single hosting provider while still providing all the savings associated with SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide expert online support services to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that utilize local IT assets as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that require critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance expert. The interview is designed to assess your company's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-Certified security experts,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a business-wide view of network protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory requirements for IT data security and incident reporting.
The breadth and size of Progent's engineering staff offer a unique array of benefits to customers wishing to increase the business value of their IT system within a realistic budget. These advantages include:
- Best Industry Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world industry experience, in the trenches of IT service, executing a wide range of IT tasks for an extensive array of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This guarantees that you get not just world-class IT help, but also a consultant with proven approaches for fixing real-world network problems quickly.
Learn more concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to bill for online support and on-site visits by the minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no sign-up fee and requires no retainer for services delivered during regular business hours. Many service organizations demand large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with king-size bills for quick fixes. Another benefit of by-the-minute pricing is that you are not inclined to permit incipient issues to stay unaddressed until they grow into major ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Complete Reporting of Delivered Support
Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service firms who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation sent by each staff member to each client. The practice of documenting and organizing support activity results in more effective service and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.
Find out additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Small companies who utilize freelance service providers or who employ internal IT personnel benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, protected, and productive.
Find out more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Evansville, Indiana business needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.
Fast Remote Network Support
For fast online technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).