Fast, Low-cost Remote Computer Network Troubleshooting for Evansville, Indiana Small Businesses
For more than two decades, Progent has focused on providing enterprise-class network support services to customers who have small-company IT budgets. Progent has developed a powerful service system that features a streamlined, tightly connected virtual office infrastructure, sophisticated online troubleshooting technology, a substantial team of engineers accredited in a broad range of technical disciplines, a Call Center service model that maximizes efficiency and ensures follow-up, a worldwide group of remote troubleshooting professionals, on-site service dispatching for the majority of most zip codes in the United States, and a corporate culture committed to solving network problems in the least time and at the lowest cost to clients.
For mid-size and large businesses, Progent offers co-sourcing support to reinforce the skills of your internal network support staff. This can reduce expenses and help meet schedules for big IT initiatives like software programming, business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer access to accredited consultants to assist your business to design and execute your cloud computing strategy.
Main Technologies Supported by Progent for Evansville, Indiana Business Networks
A Microsoft-certified Partner computer support company that maintains a world-class team of Cisco CCIE network infrastructure experts and Apple accredited consultants, Progent offers emergency assistance and affordable online consulting to Evansville, IN companies for a broad array of information technologies including:
Support Delivery Options for Evansville, Indiana Businesses
Progent offers a selection of options for providing small companies with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for providing network support services is based on the Help Desk Call Center operational structure common to big IT organizations. Progent's Contact Center Support Model promotes rapid response, thorough activity documentation, consistent follow-up, and strict expense control for a range of IT support delivery options that include remote repairs, on-premises support, top-level consulting, as well as server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Support
Progentís Technical Response Center (TRC) offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and repair hardware and software issues without the expense or delay of travel for onsite support calls. The experience of Progent's network consultants allows them to handle the majority of network issues rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible registration procedure for new customers to address emergency network problems and Progent charges by the minute with zero startup fees or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional information concerning Progent's online network troubleshooting expertise.
- On-site Support
Progent offers onsite technical assistance for registered customers in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's remote service engineers to give small companies the best of both worlds: hands-on service technicians when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The wait time for in-person support calls is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more concerning why to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, visit Help Desk Services.
- IT Consulting Services
Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can deliver help with critical products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network security engineering, high availability it system consulting, virtual server strategies, plus integration, customization and support for small business software including accounting, operations, reporting, sales automation, and office productivity suites. Progent can help with short-term projects such as site moves and major system upgrades, longer term projects like business analytics software development and customization, database application programming and administration services, and web development, on-going services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network administration, or emergency services such as data restoration and virus removal.
- Application Server Hosting
Progent can host key business applications such as Exchange Server and Microsoft SQL to provide small and midsize companies with higher degrees of reliability, protection, and performance than is possible using the class of on-site data center that is achievable for the majority of small organizations. Since Progent utilizes the same data centers that support the equipment of some of the world's largest IT companies, Progent can save you the investment in creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet access. For managed applications, Progent can also see to it that patches and revisions stay current, security and performance is constantly tracked, and systems and data files are regularly backed up and available for full and rapid recovery. Learn additional information concerning Progent's hosting for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's servers in an environment that not only delivers the highest level of fault-tolerance and expandability but that is also convenient for customers to transfer to another support firm or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit small businesses with multi-vendor environments to benefit significantly on the costs of hardware, system maintenance, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can handle the mixed- OS and non- standardized networks common with smaller businesses, and retains ownership of the software in the customer's hands so that migrating to a new virtualized host is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide advanced remote consulting support to help organizations of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that combine local resources as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Choice for Evansville, Indiana Small Businesses
Progent's size, depth of technical expertise, and experience with enterprise IT support enable small and midsize companies to sidestep the problems related to excessive reliance on small service firms or independent engineers.
Working with Progent allows your small business to:
- Prevent Excessive Dependence on Freelance Consultants
For network support, smaller companies sometimes depend heavily on independent engineers. Though freelance service engineers have lower expenses than more substantial support firms and can afford to charge apparently smaller fees, individuals are often unable to react quickly to urgent network problems. If a freelance engineer is occupied with different customer, sick, on travelling, or in training, the absence of replacement personnel may force your business to go without help in case of an emergency. As your company expands, system downtime or difficulties with critical applications get more costly. The dollars you believed you were conserving on an independent consultant can evaporate fast due to lost output. In addition, when independent consultants confront new problems, the lack of a large consulting team to rely on for assistance requires them to train on the job while your organization winds up with the costs for their continuing training.
- Gain Access to Experts in Sophisticated Information Technology Solutions
Many smaller service firms or independent engineers specializing in small business network consulting may excel at providing routine fixes but lack the background to deal efficiently with complicated network infrastructures that have mixed operating systems, many offices, VoIP implementations, remote workers, integrated financial and operational software, eCommerce, and specialized business software. Progent's experience with global enterprises and Progent's extensive staff of experts can be valuable to your small business because big-company environments are inherently complicated, integration issues demand in-depth knowledge in many technical areas, and reaching an acceptable degree of robustness, reliability, and protection calls for enterprise-proven best practices.
- Create a Firm Basis for Seamless Growth
Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a solid architecture, a series of ad hoc repairs often get tossed onto of a marginal structure. As a business evolves, reliability and scalability issues can obstruct the productivity of the organization. These networks need thorough assessment, intelligent strategic analysis, and broad-based expertise to upgrade to a network infrastructure that will act as the reliable basis to meet current business requirements and support downstream growth.
- Team with Solution Consultants, Not Product Resellers
Small companies need guidance and education to work through an ever more complicated maze of technology options available for enabling growth and improving productivity. Businesses do not need a network consultant or service organization that tries to promote a product. Progent eliminates conflicted motives by not selling any products. Progent provides services and expertise only. This allows Progent to align technical support services with the real needs of clients. Combining network support and product reselling can lead to a conflict where the proposed solution is based on a preselected technology instead of being based on the true needs of a customer.
How to Contact Progent
In case your Evansville, Indiana company wants to contact Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Online Technical Support
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).