Evansville, IN Online Help from Certified Network Troubleshooting Professionals
Progent's computer network help services can deliver your Evansville, IN business budget-friendly and dependable access to world-class technical engineers. By providing IT support service when you require it, offering specialized knowledge for critical technologies, offering value-added support such as 24x7 network monitoring, and billing only for services you receive, Progent gives your Evansville, Indiana business an economical solution for maximizing the business value of small-scale office information systems. Whether you have a local datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the smart way for businesses and local governments to create and manage a robust and safe information network and to have quick availability of the seasoned support ordinarily restricted to enterprises who are able to afford a large in-house information technology group.
For medium-size and enterprise businesses, Progent offers co-sourcing services to add to the subject matter expertise of your in-house IT service group. Co-sourcing can reduce expenses and help meet schedules for big projects like software design and development, business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also offer the services of certified experts to assist your company to design and implement your cloud computing strategy.
Core Technical Areas Supported by Progent for Evansville, Indiana Business Networks
A Microsoft-certified Partner computer support firm with a large team of Cisco CCIE networking experts and Apple Computer accredited consultants, Progent offers urgent troubleshooting and affordable online consulting to Evansville, IN businesses for a wide array of information technologies such as:
Service Delivery Options for Evansville, Indiana Businesses
Progent has a variety of options for providing small companies and local governments with affordable IT services for technical support, system architecture, hosting, and network administration. Progent's model for delivering network support services is based on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Contact Center Support Model ensures fast support, thorough activity documentation, dependable follow-up, and tight expense control for a range of IT service delivery options that include online troubleshooting, onsite help, high-end consulting, plus server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Remote Support
Progentís Technical Response Center provides emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can assist clients to analyze and repair network problems without the expense or delay of on-premises support calls. The background of Progent's IT engineers makes it possible to resolve the majority of network problems rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-based signup process for new customers to address emergency situations and Progent bills per minute with no sign-up charges or minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn additional details about Progent's online network troubleshooting expertise.
- On-site Service
Progent provides onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can operate in tandem with Progent's online support experts to deliver small and midsize companies the ideal combination: onsite support professionals when you need them plus the on-line help of Progent's seasoned team of IT consultants, security professionals, and business software developers. The wait time for in-person service calls is typically less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for onsite service. Find out more concerning how and why to sign up for Progent's onsite computer support services.
- Phone Support
Progent's Help Desk Services are intended for all businesses who require prompt and dependable access to a professional Contact Center with effective phone support, online repair tools, and sufficient technical strength for all needed escalation. Since small and midsize companies typically have limited information technology budgets and can provide little executive attention for dealing with IT support, Progent's Help Desk Outsourcing Services can be the most cost-effective way to make sure that business computer networks stay productive. Read more concerning Progent's Help Desk Call Center outsourcing services.
- Consulting Services
Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can provide help with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network security engineering, high availability it system engineering, virtual server solutions, plus integration, customization and training for business programs including financials, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can provide assistance with one-time projects including office moves and major software upgrades, longer term projects such as business reporting software development and support, database application programming and administration services, and web design, continuing support including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system management, or emergency services such as disaster recovery and malware removal.
- Application Server Hosting
Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL Server in order to provide small companies with higher levels of availability, security, and recoverability than is possible using the type of internal data center that is realistically affordable for most small companies. Since Progent utilizes the same facilities that support the gear of some of the planet's largest IT companies, Progent can save you the cost of creating and maintaining the systems required for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs remain updated, security and efficiency is continually monitored, and systems are consistently archived and ready for complete and prompt restoration. Find out more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the highest level of availability and extensibility but that is in addition simple for customers to migrate to another service provider or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is based on tested virtualization techniques that allow companies with multi-vendor environments to benefit dramatically on the expense of capital equipment, infrastructure support, and network administration while getting world-class dependability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed solution, can support the multi- OS and non- standardized environments common with small businesses, and keeps control of the software in the client's possession so that migrating to a new virtual host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide advanced online consulting services to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that combine on-premises resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Evansville, Indiana Businesses
Progent's staff size, breadth of information technology skill, and familiarity with enterprise network consulting allow small businesses to avoid the problems related to excessive dependence on thinly staffed support organizations or freelance engineers.
Working with Progent's Experts allows your company to:
- Avoid Excessive Reliance on Individual Consultants
For network services, smaller businesses sometimes depend excessively on freelance consultants. Although individual support engineers carry lower overhead than more substantial support firms and can afford to bill apparently smaller fees, freelancers are sometimes too busy to respond rapidly to critical network problems. If a freelance engineer is busy with another client, ill, on vacation, or in class, the absence of backup personnel may force your business to go without assistance in case of a crisis. As your company grows, system downtime or difficulties with critical applications get more costly. The money you thought you were saving on an independent consultant can disappear quickly due to lost output. Also, when freelance consultants encounter unfamiliar technologies, the lack of a big engineering team to depend on for advice requires them to train on the job while your business winds up with the bill for their ongoing training.
- Have Access to Expertise in Advanced Network Issues
The majority of small support organizations or freelance engineers who concentrate on small business network consulting may excel at delivering routine solutions but lack the experience to work cost-effectively with complex IT infrastructures that have mixed platforms, many offices, VoIP systems, remote workers, integrated accounting and operational applications, eCommerce, and custom business software. Progent's background with global companies and Progent's large team of experts can be valuable to your company because enterprise environments are inherently complex, integration problems require in-depth knowledge in numerous technical areas, and achieving a high degree of robustness, reliability, and security requires industry-proven best practices.
- Build a Solid Basis for Seamless Growth
Small businesses often begin with an IT system implemented on a tight budget. Without a strong basis, a sequence of improvised repairs often get piled on top of a weak foundation. As a business grows, stability and scalability issues can undermine the success of the organization. Such environments need proper evaluation, intelligent business planning, and broad-based experience to migrate to a network infrastructure that can act as the reliable foundation to handle critical business requirements and support downstream expansion.
- Team with Solution Finders, Not Product Vendors
Small companies require direction and education to work through an ever more complex array of IT options available for enabling business growth and enhancing efficiency. They do not need an IT consultant or service organization that tries to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent sells consulting and services only. This allows Progent to match consulting support services with the genuine needs of customers. Combining IT consulting and product selling can result in a conflict where the recommended solution is based on a preselected vendor rather than being based on the actual requirements of a small business.
In case your Evansville, Indiana company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.
Fast Online Technical Help
For immediate remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).