Quick, Affordable Online Computer Network Assistance for Evansville, Indiana Small Businesses
For more than twenty years, Progent has specialized in delivering enterprise-quality network support services to clients who have small-company budgets. Progent has developed a unique service solution that includes a cost-effective, seamless virtual office network, sophisticated remote troubleshooting technology, a substantial team of engineers certified in a broad range of technical practice areas, a Help Desk Call Center operational structure that promotes efficiency and guarantees follow-through, a global team of remote troubleshooting experts, on-site service dispatching for the majority of most zip codes in the United States, and a corporate ethos committed to resolving technical problems in the least time and at the lowest cost to customers.

For larger companies, Progent offers co-sourcing services to supplement the technical skills of your in-house network support staff. Co-sourcing can cut costs and help meet schedules for big IT initiatives such as software design and development, business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to assist your business to plan and execute your cloud computing strategy.

Primary Technologies Serviced by Progent for Businesses in Evansville, Indiana
Progent's group of world-class experts provides assistance for all aspects of network technology found in companies of all sizes. Areas served by Progent in Evansville include:

Support Delivery Options Available for Evansville, Indiana Businesses
Progent offers a selection of options for providing small businesses and local governments with affordable computer services for technical support, consulting, hosting, and IT management. Progent's paradigm for delivering computer support is based on the Call Center structure familiar to big IT support organizations. Progent's Help Desk Support Mechanism ensures fast support, comprehensive service records, dependable follow-up, and strict cost monitoring across an array of IT service delivery alternatives that include online troubleshooting, onsite help, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned service experts can assist clients to analyze and repair network issues without the cost or delay of travel for onsite support visits. The experience of Progent's network engineers makes it possible to handle most IT problems rapidly. For complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time clients to accommodate urgent network problems and Progent charges by the minute with zero sign-up fees or minimums, so you pay only for the help you receive. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out additional information concerning Progent's remote network support expertise.

  • Onsite Service
    Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote support experts to give small companies the ideal combination: onsite service professionals when you require them as well as the remote help of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The wait time for in-person service calls is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Learn more concerning how and why to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex problems. To learn more, see Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly availability of world-class consultants who can deliver help with critical products and technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network security consulting, non-stop network engineering, virtual server solutions, plus integration, customization and training for small business programs including financials, ERP, business analytics, CRM, and office productivity packages. Progent can help with one-shot projects such as office relocations and massive software upgrades, longer term projects such as business information software programming and support, relational database application development and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency response such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host key applications such as Exchange and SQL Server to provide small and midsize businesses with higher degrees of availability, security, and performance than is possible with the type of internal data center that is realistically affordable for the majority of small and midsize businesses. Since Progent utilizes the same data centers that support the equipment of many of the world's biggest information technology organizations, Progent can save you the expense of creating and managing the systems needed for world-class environmental control, electrical failover, and redundant Internet access. For managed applications, Progent can also see to it that patches and service packs stay current, protection and efficiency is continually monitored, and systems and data files are consistently backed up and ready for full and rapid recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small company's servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is in addition convenient for customers to migrate to another service firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that permit companies with multi-vendor networks to save significantly on the expense of hardware, infrastructure maintenance, and IT administration while achieving world-class availability and an unprecedented level of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed solution, can support the mixed- OS and loosely standardized networks typical of smaller companies, and retains control of the licenses in the customer's hands so that migrating to a different virtual host is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert online consulting to help organizations of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine local IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your Progent consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The interview is intended to help assess your company's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity programs important to most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide view of network security and can assist with advanced security projects like SIEM solutions to help enterprises meet business guidelines and statutory regulations for IT data protection and reporting.

The scope and size of Progent's engineering team bring a powerful set of advantages to companies trying to increase the productivity of their information network within a realistic budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world professional experience, at the front lines of IT support, performing a broad range of IT projects for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This ensures that you get not only expert IT capability, but also a support engineer with field-tested methods for solving actual IT problems quickly. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no registration fee and requires no monthly commitment for support services delivered during normal business hours. Many service organizations demand large minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity does away with king-size bills for quick repairs. An additional advantage of by-the-minute billing is that clients are not tempted to permit minor problems to stay unaddressed until they grow into major ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports given by every consultant to each customer. The practice of documenting and archiving support records allows more efficient service and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has little competition. Small businesses who work with freelance service providers or who employ internal support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and productive. Find out more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Evansville, Indiana business wants to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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