Expert Online Troubleshooting for Evansville, Indiana Networks from World-class Consultants
Small companies have typically been underserved by large network support organizations. Some small companies allow themselves to grow overly reliant on freelance consultants or small support organizations who don't have the bandwidth or comprehensive knowledge to react promptly or efficiently to network crises. Still other small companies turn to giant service firms that employ personnel taught to provide standardized solutions to ordinary issues but who do not have the background and versatility to deal with the diversity of configurations and absence of standards typical of small company IT systems.
Progent's time-tested approach to providing low-cost and successful technical service to small businesses has made Progent one of the most respected Microsoft-certified IT service organizations in the country. Progent has delivered remote support to small businesses in every state in the United States (refer to Progent's client testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the technical skills of your in-house network service staff. This can reduce expenses and minimize technical risks for major projects such as software design and development, disaster recovery planning, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can also offer access to accredited consultants to help your company to plan and implement a sensible cloud strategy.
Main Technical Areas Serviced by Progent for Office Networks in Evansville, Indiana
Progent's team of industry certified experts provides assistance for virtually all aspects of network technology found in businesses of any size. Technologies served by Progent in Evansville include:
Support Delivery Alternatives for Evansville, Indiana Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and network management. Progent's paradigm for providing network support is built on the Help Desk operational structure common to big IT groups. Progent's Help Desk Call Center Service Mechanism ensures fast support, comprehensive activity records, dependable follow-through, and strict cost control for a range of network support delivery options that include remote troubleshooting, on-premises help, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Online Support
Progentís Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's seasoned service experts can help clients to analyze and fix network problems without the cost or time loss of travel for onsite service visits. The background of Progent's network consultants allows them to resolve most IT problems quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration process for first-time clients to accommodate urgent situations and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and GIAC-certified security professionals. Find out additional information about Progent's online computer troubleshooting expertise.
- Onsite Service
Progent provides onsite technical support for registered clients in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote service engineers to give small and midsize companies the optimal solution: in-person support technicians when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The wait time for on-site support calls is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Find out more concerning why to register for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. For details, refer to Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small companies budget-friendly availability of world-class IT professionals who can deliver help with critical products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection consulting, high availability network consulting, virtualization strategies, plus integration, programming and support for business applications including accounting, ERP, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as office moves and massive software migrations, longer term projects like management reporting software development and support, relational database application development and administration support, and web design, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response such as data restoration and virus cleanup.
- Application Server Hosting
Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with higher levels of reliability, protection, and performance than is possible with the class of in-house data center that is realistically affordable for the majority of small and midsize organizations. Because Progent utilizes the same data centers that host the equipment of some of the planet's biggest IT companies, Progent can eliminate the cost of creating and managing the systems required for world-class environmental control, power failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and service packs remain current, security and performance is constantly monitored, and systems are consistently backed up and available for complete and rapid restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also simple for clients to transfer to a different service provider or to move internally when your circumstance calls for it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that allow companies with mixed networks to benefit significantly on the expense of hardware, system support, and IT administration while getting world-class availability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered solution, can support the mixed- OS and non- standardized environments common with small businesses, and retains control of the software in the client's possession so that moving to a new virtual system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide advanced online consulting support to help organizations of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's low-cost ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital data, apps and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that all looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Evansville, Indiana Businesses
Progent's size, breadth and depth of information technology skill, and experience with enterprise network consulting allow small businesses to sidestep the problems associated with over reliance on small support firms or individual consultants.
Working with Progent's Experts allows your small business to:
- Avoid Over Reliance on Individual Support Consultants
For network services, small companies often rely heavily on individual engineers. Though freelance support engineers have lower expenses than larger IT service firms and can afford to bill nominally smaller fees, freelancers are occasionally stretched to far to respond quickly to critical network problems. If a freelance consultant is occupied with another client, sick, on travelling, or in class, the lack of replacement personnel may force your business to wait for help during a crisis. As your company grows, system unavailability or difficulties with critical applications become more costly. The dollars you thought you were conserving on an independent consultant can disappear quickly due to lost productivity. Also, when independent consultants encounter unfamiliar technologies, the lack of a big consulting team to count on for advice requires them to learn on the job while your company ends up footing the costs for their continuing training.
- Have Access to Expertise in Sophisticated IT Solutions
The majority of smaller service firms or freelance engineers who concentrate on small business IT support may excel at providing routine fixes but don't have the experience to work cost-effectively with complicated network infrastructures that have mixed operating systems, many locations, VoIP implementations, mobile clients, interconnected accounting and operational software, data-driven web sites, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive team of specialists can be valuable to your business because enterprise networks are by nature complicated, integration issues require thorough understanding of in numerous technical areas, and reaching a high degree of robustness, availability, and protection requires industry-proven best practices.
- Build a Firm Basis for Seamless Growth
Small companies often begin with a network implemented on a tight budget. Without a solid architecture, a series of improvised repairs often get thrown on top of a tenuous foundation. As a business grows, stability and scalability issues can undermine the productivity of the business. These networks need thorough assessment, intelligent strategic planning, and in-depth experience to upgrade to an IT infrastructure that will act as the solid foundation to handle current business needs and support downstream expansion.
- Work with Solution Providers, Not Product Vendors
Small companies need direction and education to work through an increasingly complex array of technology alternatives available for enabling growth and enhancing productivity. Businesses do not need a network consultant or service firm that attempts to sell them a product. Progent avoids conflicted motives by not selling any products. Progent provides services exclusively. This permits Progent to align technical support services with the real needs of customers. Combining network consulting and product reselling can lead to a situation where the recommended solution is built around a preselected vendor rather than being driven by the true requirements of a customer.
Get in Touch with Progent
In case your Evansville, Indiana business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Help
For fast online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).