Affordable Computer Tech Support from Microsoft premier Consultants for Companies in Evansville, IN
By offering world-class know-how whenever you require it, providing in-depth knowledge for critical business applications, offering high-value services like virtual server hosting, invoicing solely for help you receive, and requiring no sign-up fees or retainers for standard services, Progent helps you to maximize the competitive value of your information system and minimize support costs. Progent understands that network protection, dependability, and efficiency are as important to small companies as to major enterprises but that smaller companies don't have the leverage to spend heavily in information networks and internal service groups. Progent's fundamental competitive advantage is that no IT consulting organization can match Progent's ability to provide the IT support expertise your business requires when you require it and at prices you can justify.
For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the subject matter expertise of your internal IT support personnel. This can save money and minimize technical risks for big IT initiatives such as application programming, disaster recovery planning and testing, network security audits, office consolidations, or software migrations.
Progent can in addition offer the services of accredited consultants to assist your company to design and execute your cloud computing strategy.
Primary IT Areas Serviced by Progent for Evansville, Indiana Businesses
As a Microsoft-certified Partner consulting firm with a large group of Cisco Certified CCIE network experts and Apple Computer certified engineers, Progent offers urgent troubleshooting and low-cost remote consulting to Evansville, IN companies for a wide range of information technologies including:
Service Delivery Options for Evansville, Indiana Businesses
Progent offers a selection of alternatives for providing small companies and local governments with cost-effective IT services for technical support, consulting, hosting, and network management. Progent's paradigm for providing network support services is built on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Help Desk Service Model promotes fast support, comprehensive service documentation, consistent follow-up, and tight cost control for an array of IT support delivery alternatives that include online troubleshooting, onsite help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Windows, Linux, Apple, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support professionals can assist clients to troubleshoot and fix hardware and software problems without the cost or delay of on-premises service calls. The background of Progent's network engineers makes it possible to handle the majority of IT problems quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for first-time customers to address emergency network problems and Progent bills by the minute with no startup charges or minimums, so you pay only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out more information concerning Progent's online network support expertise.
- On-site Service
Progent offers onsite technical support for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in conjunction with Progent's online service engineers to deliver small businesses the optimal solution: onsite support technicians when you need them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business application programmers. The wait time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more about how to register for Progent's in-person computer support.
- Help Desk
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver assistance with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network protection engineering, non-stop it system design, virtual server strategies, plus configuration, programming and support for small business applications such as accounting, ERP, reporting, CRM, and productivity software. Progent can help with one-shot projects including office moves and major system upgrades, longer term initiatives like business reporting software programming and support, database application development and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services such as data restoration and virus cleanup.
- Application Hosting
Progent can host critical applications like Exchange and SQL Server in order to provide small companies with greater levels of dependability, security, and performance than is possible using the type of internal data center that is practical for the majority of small businesses. Since Progent uses the same facilities that support the equipment of many of the world's largest information technology companies, Progent can save you the expense of building and managing the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs remain current, protection and performance is constantly monitored, and systems and data files are regularly archived and available for full and rapid restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize organization's production servers in an environment that not only provides the highest level of dependability and extensibility but that is also easy for clients to transfer to a different support firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is based on mature virtual server technologies that allow companies with mixed networks to benefit significantly on the costs of hardware, infrastructure maintenance, and IT administration while achieving world-class reliability and an unparalleled level of vendor options. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered solution, can handle the mixed- platform and non- standardized environments typical of smaller businesses, and keeps ownership of the software licenses in the client's possession so that moving to a new virtualized host is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still providing all the economies related to SaaS hosting services.
- Hybrid Cloud Migration Consulting
Progent can provide advanced online support services to help companies of all sizes integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Progent's affordable ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid restoration of vital data, applications and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated array of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Premier security consultants,
CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide perspective on network security and can help with advanced security programs such as SIEM solutions to help companies comply with business guidelines and statutory regulations for network data security and incident reporting.
The breadth and depth of Progent's engineering staff offer a unique array of advantages to clients trying to maximize the productivity of their information system within an affordable budget. These advantages include:
- Best Practices
Progentís team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry background, at the forefront of network support, performing a wide variety of technical projects for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just expert IT skills, but also a consultant with proven approaches for resolving real-world network problems quickly.
Read additional information concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to bill for online support and on-site help per minute. Consequently, you owe only for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no sign-up charge and requires no retainer for support services delivered during regular business hours. Many service organizations impose large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates king-size bills for fast fixes. An additional benefit of by-the-minute pricing is that customers won't be inclined to allow simple problems to stay unaddressed until they grow into big problems.
Find out more details concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation given by every staff member to every customer. The discipline of detailing and organizing support activity results in more efficient support and eliminates a variety of common misfortunes such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Find out more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces little competition. Small companies who utilize independent consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.
Read additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your Evansville, Indiana business wants to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Remote Network Assistance
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).