Evansville, IN Online Help from Certified Computer Troubleshooting Experts
Progent's network support services can deliver your Evansville, IN company cost-effective and reliable access to Microsoft and Cisco certified IT professionals. By providing IT support help when you need it, offering advanced expertise for mission-critical applications, delivering value-added services such as automated network monitoring, and billing only for support you receive, Progent gives your Evansville, Indiana company an affordable option for optimizing the productivity of small-scale office networks. If you have an onsite system, connect to cloud-based resources, or have a hybrid cloud-and-local network, Progent is the intelligent choice for organizations and local governments to build and maintain a reliable and secure IT network and to benefit from fast access to the seasoned help typically available only to businesses who can afford a sizeable in-house information technology group.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to supplement the skills of your in-house network service group. Co-sourcing can save money and minimize technical risks for major projects such as software development, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.
Progent can also provide access to certified experts to assist your business to design and implement a sensible cloud strategy.
Core Technologies Serviced by Progent for Evansville, Indiana Office Networks
A Microsoft-certified Partner computer support firm that maintains a world-class team of Cisco Premier CCIE networking consultants and Apple certified consultants, Progent provides emergency troubleshooting and affordable online consulting to Evansville, IN businesses for a broad array of information technologies including:
Service Delivery Alternatives Available for Evansville, Indiana Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with affordable IT services for troubleshooting, consulting, and IT management. Progent's model for delivering IT support is based on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Contact Center Support Mechanism promotes fast response, thorough activity records, dependable follow-up, and tight cost control for an array of network service delivery modes that include online troubleshooting, on-premises support, and high-end consulting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned service professionals can assist clients to analyze and repair network problems without the cost or delay of in-person service visits. The experience of Progent's IT consultants makes it possible to handle most IT problems quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for new clients to address emergency situations and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Learn more details about Progent's remote network troubleshooting services.
- Onsite Service
Progent offers on-site computer support for signed-up clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to deliver small and midsize companies the optimal solution: on-premises support technicians when you need them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The wait time for on-site support calls is usually under one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more concerning how and why to register for Progent's in-person network support.
- Help Desk
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems. for more information, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent provides small and midsize companies affordable access to world-class IT professionals who can deliver assistance with critical technologies including
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network protection consulting, high availability network consulting, virtualization solutions, plus integration, customization and training for business applications such as accounting, ERP, reporting, CRM, and productivity packages. Progent can provide assistance with short-term projects such as office relocations and massive software migrations, extended initiatives such as business analytics software development and support, database software development and DBA services, and web design, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or urgent response such as data restoration and virus cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's production servers in a setting that not only provides the top level of dependability and expandability but that is in addition easy for customers to transfer to another service provider or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow companies with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered package, can support the mixed- OS and loosely standardized environments typical of smaller businesses, and keeps ownership of the licenses in the client's possession so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert remote consulting to help organizations of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine local resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's low-cost ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical data, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness either to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an ever more complex collection of network technologies such as firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's
CISSP-Premier cybersecurity experts,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts can provide a business-wide perspective on system protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government requirements for network information security and reporting.
The scope and size of Progent's consulting staff bring a unique array of advantages to customers wishing to maximize the productivity of their IT network within an affordable budget. These advantages include:
- Best Industry Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional background, in the trenches of IT service, performing a wide range of IT tasks for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This guarantees that you get not just expert technical help, but also a consultant with proven methods for resolving real-world IT problems quickly.
Learn more concerning Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person visits per minute. Consequently, you owe just for delivered support. Progent does not demand a higher rate for after-hours or priority service, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no registration charge and asks no retainer for services provided during normal business hours. Many service firms demand large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with major invoices for fast solutions. An additional advantage of by-the-minute billing is that your company are less tempted to permit minor problems to stay unaddressed until they become big problems.
Find out additional information concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports given by each staff member to every customer. The discipline of documenting and organizing service activity allows more efficient support and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Small businesses who work with independent service providers or who maintain in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
Find out more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Evansville, Indiana business needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.
Fast Online Technical Support
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).