Evansville, IN Remote Support from World-class Computer Network Service Experts
Progent's computer network tech support services can provide your Evansville, IN business cost-effective and dependable support from Microsoft and Cisco certified information technology experts. By delivering network consulting help when you require it, providing specialized knowledge for key technologies, offering value-added services such as 24x7 server monitoring, and charging only for support you use, Progent offers your Evansville, Indiana business an economical option for optimizing the productivity and profitability of small office networks. If you have an on-premises datacenter, rely on cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the smart way for organizations and local governments to build and support a reliable and safe information system and to have fast access to the experienced consulting usually available only to enterprises who can afford a sizeable in-house IT staff.
For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your in-house IT support personnel. Co-sourcing can reduce expenses and help meet schedules for big IT initiatives like application development, disaster recover/business continuity preparedness, security audits, merging datacenters, or software migrations.
Progent can also provide the services of accredited consultants to assist your business to design and implement a sensible cloud computing strategy.
Core Products and Technologies Supported by Progent for Businesses in Evansville, Indiana
Progent's team of industry certified consultants offers support for virtually all facets of information systems found in companies of any size. Areas supported by Progent in and around Evansville include:
Service Delivery Options for Evansville, Indiana Companies
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for providing IT support services is based on the Call Center operational structure common to larger IT support organizations. Progent's Help Desk Support Mechanism promotes rapid support, comprehensive activity documentation, reliable follow-up, and tight expense control for an array of IT support delivery alternatives that include online troubleshooting, onsite support, top-level consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Remote Network Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can help customers to analyze and fix hardware and software problems without the cost or time loss of on-premises support calls. The experience of Progent's network consultants allows them to resolve the majority of IT problems rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time customers to address urgent network problems and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's online network troubleshooting services.
- On-site Service
Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in conjunction with Progent's online support engineers to give small businesses the optimal solution: on-premises support professionals when you need them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business application developers. The response time for on-site service visits is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises support. Learn more details concerning how and why to register for Progent's in-person network support.
- Help Desk
Progent's Help Desk Call Center Services are intended for all businesses and local governments who require prompt and reliable support from a professional Helpdesk with effective phone assistance, online troubleshooting tools, and sufficient technical depth for full escalation. Because smaller businesses usually have limited information technology funds and can provide scant executive bandwidth for dealing with network support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to ensure that business information systems stay productive. Learn more details about Progent's Contact Center services.
- Consulting Expertise
Progent provides small businesses affordable availability of enterprise-class IT professionals who can provide assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network protection engineering, non-stop network engineering, virtual server strategies, plus configuration, customization and training for business programs such as accounting, ERP, reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects including office relocations and massive software migrations, extended initiatives such as management information application programming and customization, database software programming and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and network administration, or urgent services such as data restoration and virus removal.
- Application Hosting
Progent offers hosting for vital applications such as Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher levels of dependability, protection, and recoverability than is possible with the type of internal data center that is achievable for the majority of small companies. Because Progent utilizes the same data centers that host the gear of some of the world's largest information technology organizations, Progent can eliminate the cost of building and managing the systems needed for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and service packs remain current, protection and efficiency is constantly tracked, and systems are regularly archived and available for complete and prompt restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for all of a small organization's production servers in a setting that not only delivers the highest level of availability and expandability but that is also easy for customers to transfer to another support firm or to move internally if your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit businesses with multi-vendor environments to benefit dramatically on the expense of hardware, infrastructure support, and network management while achieving enterprise-class availability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed package, can handle the mixed- platform and loosely standardized environments common with small companies, and retains control of the software in the client's possession so that migrating to a different virtualized system is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Support
Progent can provide advanced online support services to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine physical resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to deliver centralized control and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Evansville, Indiana Small Businesses
Progent's staff size, breadth and depth of information technology expertise, and experience with enterprise network consulting enable small and midsize companies to avoid the problems associated with over reliance on small support firms or individual engineers.
Working with Progent enables your business to:
- Prevent Over Dependence on Individual Support Consultants
For network support, small businesses sometimes depend excessively on individual engineers. Although freelance service providers have lower expenses than more substantial support firms and can afford to charge apparently lower rates, individuals are often unable to respond quickly to critical problems. If an independent engineer is occupied with different customer, ill, on travelling, or in class, the lack of replacement personnel may require your company to wait for assistance during an emergency. The more your small business grows, system unavailability or difficulties with critical applications get more expensive. The dollars you thought you were saving on an independent consultant can disappear fast because of lost output. In addition, when freelance engineers confront new technologies, the unavailability of a large consulting group to fall back on for assistance forces them to learn on the job while your company ends up with the costs for their ongoing education.
- Have Access to Certified Professionals in Sophisticated Information Technology Issues
The majority of small service organizations or independent consultants focused on small company network consulting may excel at providing routine solutions but lack the seasoning to deal cost-effectively with complicated IT configurations with mixed operating systems, multiple offices, VoIP implementations, mobile clients, interconnected accounting and analytical software, eCommerce, and custom line-of-business software. Progent's experience with global companies and Progent's extensive team of specialists can be valuable to your small business because enterprise environments are characteristically complicated, integration problems require thorough understanding of in numerous technical disciplines, and reaching a high level of stability, availability, and protection requires industry-tested best practices.
- Build a Solid Basis for Seamless Growth
Small businesses typically begin with a network implemented on a tight budget. Lacking a carefully designed basis, a series of ad hoc fixes often get thrown on top of a marginal foundation. As a business evolves, reliability and scalability problems can hinder the productivity of the business. Such networks need proper evaluation, intelligent strategic planning, and broad-based experience to migrate to an IT environment that will act as the reliable foundation to handle current business needs and ease future growth.
- Partner with Solution Consultants, Not Product Resellers
Small businesses require direction and education to navigate through an increasingly complicated maze of IT options available for accelerating growth and enhancing efficiency. Businesses do not need a network consultant or service organization that tries to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent sells services exclusively. This allows Progent to align consulting services with the genuine interests of clients. Mixing IT consulting and product reselling can result in a situation where the recommended solution is based on a predetermined vendor instead of being driven by the true needs of a small business.
If your Evansville, Indiana company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.
Immediate Online Technical Support
For fast online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).