Progentís data center support services are intended for businesses with equipment housed at Internet Data Centers or data center collocation hosting sites and in need of on-demand on-site help at the collocation facility plus off-site support from Microsoft and Cisco Certified experts. Progent provides a complete array of data center and data center and collocation support services including system architecture evaluation, Windows and UNIX server installation and maintenance, tech support for server and communications networking, design and deployment of non-stop configurations, architecting and deploying layered security defenses, firewall configuration and troubleshooting, designing load balancing solutions, and creating fault tolerant server and storage cluster configurations.
Dynamics GP 2010 accounting software is a comprehensive business management and analytics platform that unifies data and processes throughout your company, communicates easily with other applications, and connects workers, clients and suppliers regardless of time or place. Designed for small to mid-size companies, MS Dynamics GP 2010 and Microsoft Dynamics GP Version 10.0 provide functionality for financials, analytics and reporting, project management, inventory and order control, eCommerce, HRM, customer relationship management, field service, manufacturing, retail management, and web-based business services. Progent can show you how to install and maintain a reliable, protected computer and communications infrastructure to support Microsoft Great Plains, and can provide expert Great Plains professionals to help your business exploit the full power of Dynamics GP/Great Plains 2010.
Progent offers small and mid-size businesses professional support for Intrusion Protection products and IPsec VPN technology from major firewall and VPN security vendors including WatchGuard, Juniper Networks, and SonicWall. Progent can show you how to create a comprehensive security strategy and select appropriate technologies from a variety of vendors to achieve your security goals while staying within your budget restraints.
Lync Server 2013, renamed Skype for Business, enables businesses of all sizes to build a centrally managed and protected communications environment that supports a Bring-Your-Own-Device computing model with IM, real-time presence, audio/video and web conferencing with app sharing and whiteboard, as well as IP-based and PSTN calling across a broad range of desktop and mobile endpoints. Progent's certified Lync 2013 consultants and system integrators can assist your company to assess the advantages of Lync 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or hybrid model suitable for your present and long-term plans, implement Lync Server 2013 so as to speed up your return on investment, and provide custom webinar and on-premises training to your management team and users. Progent offers in-depth expertise in key components of a Lync 2013 solution including Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync 2013 with key Microsoft Office and Office 365 applications such as Outlook clients and PowerPoint.
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional experience, in the trenches of IT service, executing a broad variety of IT tasks for an extensive mix of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This ensures that you get not only expert technical capability, but also a support engineer with field-tested methods for using computer knowledge to solve actual network problems rapidly.
Progent's CISSP-premier cybersecurity experts can help organizations of any size with any facet of information system security. Progent can help implement efficient cybersecurity systems that protect a small business from modern threats or Progent can plan, configure, and monitor a comprehensive security strategy for hybrid networks that accommodate local, online, and mobile clients sharing IT resources distributed across multiple physical datacenters and public and private clouds.
The QTS Colocation Center facility is situated in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If your business is currently utilizing the QTS data center as a colocation site or if you are planning on migrating your main or disaster recovery system to Herakles/QTS, Progent can provide a range of affordable services such as data center relocation, system deployment and upgrades, infrastructure optimization, comprehensive project management services, virtualization expertise, remote monitoring, centralized system management, application programming, business continuity planning and testing, security assessment, and the use of Progent's Test Lab.
Progent's Linux support services provide small and mid-size businesses and developers help with administering and maintaining Linux systems that operate with Microsoft-powered technology. Progent offers your organization contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP credentials. This wide array of expertise offers you a convenient single source to show you how to create and maintain a secure and reliable mixed-platform connectivity and communications environment that supports Linux and Microsoft interoperability by combining Microsoft Windows with major Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Progent's Cisco-certified CCIE network infrastructure consultants can assist you to configure, manage, update and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall support, Meraki and Aironet Wi-Fi access point support, Cisco IP phone expertise, and CUCM/CallManager software consulting.
Progent's certified consultants can help you analyze the possible benefits of Hyper-V-powered virtualization for your business, conduct test implementations to validate Hyper-V's compatibility with your line-of-business software, evaluate your network infrastructure for optimal performance with virtualization solutions, assist you in moving to Microsoft Windows Server 2008 and setting up Windows Hyper-V, educate your network management staff to track and administer Hyper-V, offer expert consulting help for improving the security of your virtual machines, design and validate business continuity processes that maximize system uptime, and deliver ongoing consulting and technical support including affordable remote troubleshooting and comprehensive Help Desk services.
Progent uses a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by every consultant to each client. The discipline of detailing and archiving service activity allows more effective support and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom.
Microsoft Exchange Server 2013 incorporates major enhancements to the functionality of Microsoft Exchange Server 2010 and delivers important innovations plus a redesigned structure. These enhancements favorably impact vital facets of IT including manageability, availability, compliance, operational costs, collaboration, expandability, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consultants can assist your organization to understand the potential advantages of migrating to Exchange Server 2013, design a cost-effective test and rollout plan, and educate your IT team to maintain your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing remote support and management services for Exchange 2013.
Progent's Microsoft-certified professionals have over a decade of experience providing messaging support for companies ranging from small businesses to global corporations. Progent provides economical support for all versions of Exchange Server to enhance email and virus security, configure high availability email environments, and implement remote and wireless email connectivity. Progentís Microsoft Exchange support services can help you in planning and executing a migration from an outdated SMPT server or older Microsoft Email package such as Exchange 2003 to Exchange Server 2016. Progent offers support for Windows 8, Windows 7, Vista, and Windows XP desktops using Outlook and can help you configure Microsoft Outlook Web App for all major browsers. For email virus defense, spam filtering and data data leak prevention, Progent offers Email Guard security services.
Progent's Cisco certified networking experts can help your organization to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, manage, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.
Cisco's Meraki line of access and distribution switches are intended for environments that go from small branches to campuses. Progent's Cisco-certified consultants can provide affordable remote expertise to help you to plan and deploy an efficient network solution based on Meraki switches, streamline network monitoring and administration with Meraki's cloud-centric management architecture, set up policies to ensure compliance, develop and validate a disaster recovery plan, and troubleshoot issues related to any facet of your Meraki deployment. Progent can also help your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to create a cohesive networking solution.
Progent's Cisco-Certified network management consultants can assist you to use Cisco's management tools alongside a selection of specialized third-party applications to build a complete network management strategy to keep your environment operating reliably, conserve limited resources, guard your data, recover rapidly from hardware failure or deliberate assaults, and enable you to expand or repurpose network resources sensibly and economically as your company grows.
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales processes, merchants can broaden their market, reduce their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and costs and expedite your ROI.
Progent's Office and Office 365 experts can assist companies to integrate Microsoft Office desktop and Office 365 applications including Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and Publisher into a cohesive solution that offers fast return on investment and promotes improved business results. Progent can assist your company to interface Microsoft Office or Office 365 apps with one another and with other key Microsoft platforms including SharePoint, Microsoft Exchange Server and SQL Server running locally or in the cloud. Progent's consultants can also help you to resolve compatibility problems with different releases of Microsoft Office desktop and can provide live online training to individual users and teams.
The QTS Data Center is located in the seismically-stable Natomas area of Sacramento, CA. If your company is now utilizing the QTS Sacramento data center as a colocation facility or if you are considering moving your primary or disaster recovery equipment to Herakles/QTS, Progent can provide a variety of cost-effective services that include data center relocation, system deployment and updates, network improvements, comprehensive project management services, virtualization expertise, remote network monitoring, centralized network administration, software programming, disaster recovery/business continuity planning, security assessment, and the use of Progent's Test Lab.
Progent is hiring a range of full-time employees such as solutions-driven MCSEs; system consultants who have Cisco CCNP or CCIE certification; and specialists in fault-tolerant system architecture with experience in mobile access, wireless integration, non-stop environments, disaster recovery planning, data protection, and VMware technology. We are also seeking workstation support experts, off-site troubleshooting professionals, and CISSP or CISM accredited security consultants. Progent is also looking for veteran managers able to perform effectively in our high-growth, virtual office environment. Progent contracts independent consultants with proven expertise and hands-on experience in high-demand IT topics outside our primary technical concentration. Our Experts Team employs independent consultants who offer advice and programming support for line-of-business solutions such as Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have specialized expertise with non-Microsoft platforms such as Linux, Apple OS, or Solaris, or can provide expert skills in technologies such as telecom, web site design, EDI, eCommerce, or database management. Freelance consultants certified by us coordinate with our full-time engineers to deliver comprehensive IT services for small and midsize business networks.
Exchange Server 2013 incorporates major enhancements to the capabilities of its predecessor Exchange 2010 and delivers important new features plus a revamped structure. These enhancements favorably impact key IT areas such as manageability, availability, security and compliance, operational costs, collaboration, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can help you evaluate the possible advantages of upgrading to Microsoft Exchange Server 2013, design a cost-effective validation and deployment plan, and train your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent can also provide affordable remote consulting and support and management for Microsoft Exchange 2013.
In performing IT tasks for corporate clients, Progent uses a phased approach driven by specified milestones in order to meet budgetary, scheduling and engineering goals while minimizing productivity disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards based on the best practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design proposals, pilots, design adjustments, and professional deployment. All facets are recorded to make available a comprehensive description of technical services delivered and to assist in downstream system support.
Progent can assist you to plan and implement a smooth migration from a Solaris-based information system to a network based on MS Windows and capable of running Microsoft's familiar office productivity software, business applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco engineers and application experts can assist you to guard your data and minimize business disruption by developing an efficient transition strategy that protects your existing assets in Solaris application and technology. UNIX-to-Windows migration consulting services offered by Progent include evaluation of current infrastructure, migration planning and validation, Microsoft Exchange migration support, data and application software porting, and processor and media migration and consolidation.
Progent can provide a variety of economical remote and onsite support services to help your business to install, manage, and troubleshoot desktops and handhelds powered by Microsoft Windows, Apple macOS/OS X, iOS, Android, or Linux.
Progent's Cisco-certified wireless networking experts can assist businesses of any size to plan, implement, manage and troubleshoot Cisco Aironet wireless access point environments to achieve the throughput, coverage, capacity, scale, security and manageability required for transparent access between Wi-Fi and wired networks. Progent offers efficient remote and onsite consulting services for legacy and current 802.11ac Aironet APs and Progent can help you plan and manage wireless solutions that include indoor and outdoor Aironet Wi-Fi APs.
Progent's Microsoft-certified consultants have more than a decade of experience designing, implementing, enhancing and troubleshooting Microsoft SCOM solutions and offer companies of all sizes advanced online or onsite consulting support for SCOM 2012. Progent can help your company to plan a topology for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience required to watch over your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also help you to import and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric as well as Microsoft and third-party applications and services. In addition, Progent can provide fast remote or on-premises technical support to help you to remediate critical issues detected by Microsoft SCOM 2012.
For medium-size businesses who need IT consulting services, Progent offers an array of options including local help, on-line assistance, phone-based Call Center, round-the-clock support with remote system monitoring, emergency staff augmentation, site relocation support, software programming, and expert consulting. For midsize businesses in California or other regions serviced by Progent's onsite consultants, Progent provides expert on-premises support for solving network issues quickly and economically.
For Windows desktop and application virtualization, Progent can provide the support of a Citrix-certified XenDesktop consultant who can help you to design a XenDesktop solution that maximizes the business value of your information system; configure XenDesktop software with your servers, end-user devices, and printers; migrate your existing virtual desktop software to the latest releases of XenDesktop; and provide advanced remote technical support. Progent can also train your IT staff to follow best practices to maintain XenDesktop effectively.
If your company runs a UNIX or Linux network or a multi-OS IT environment, Progent's CISM and ISSAP-certified consultants can assist your entire enterprise in a broad array of security topics including security administration practices, security design and models, access management systems and methodology, applications development security, business processes security, physical security, communications, infrastructure and Internet security, and workplace recovery preparedness. CISM and ISSAP stipulate the core competencies and international standards of performance that information security managers are required to possess. These accreditations give executive management the assurance that consultants who have earned their CISM or CISSP certification have the background and knowledge to offer world-class security management and consulting help.
SQL Server 2005 offers powerful, familiar tools to computer professionals and network users, reducing the difficulty of designing, deploying, managing, and accessing company data and analytical programs on platforms ranging from handheld devices to corporate information systems. The complexity and integration demands of Microsoft SQL Server 2005 call for an IT consulting firm with hands-on experience and broad knowledge in planning and deploying information-based, end-to-end business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft integration, assures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
Progent offers cost-effective remote access to an Oracle MySQL RDBMS administrator or software programmer and can assist organizations of any size to integrate and manage MySQL in a reliable IT environment that provides advanced performance, scalability, and security. Progent also has experience helping companies migrate databases from Oracle to MySQL.
Progentís Microsoft certified professionals offer small and medium sized businesses consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers contain an advanced application-layer aware firewall that can protect your IT system from attack by outside and inside threats. Forefront Threat Management Gateway and ISA Server perform deep inspection of Internet protocols such as Hypertext Transfer Protocol, which allows these security platforms to uncover many attacks that can get by ordinary firewalls. The integrated firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your IT security through expert design and deployment of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified engineers can help you to install Microsoft Forefront Threat Management Gateway 2010, maintain all versions of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront TMG.
Progent's Cisco-certified CCIE network consultants can assist your business to set up, manage, update and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone expertise, and CUCM/CallManager software consulting.
The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center can be used for piloting mission-critical applications, developing cost-effective migration methodologies, assessing and optimizing performance, planning or verifying business continuity solutions, mitigating compatibility problems, and building training systems for new technologies. For Progent customers without adequate internal resources to assemble proper pilot environments, Progent's Test and Training Lab cuts capital outlay and engineering risk and helps keep vital IT initiatives on schedule.
Progent's remote connectivity and wireless synchronization specialists can help your business to design and deploy secure access solutions for remote desktop PCs, notebooks, and smartphones so they work tightly with your IT network, allowing you to improve the efficiency of your off-site workers.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent offers two ultra-affordable service bundles intended to allow small companies to get an objective security assessment from a certified security consultant. With Progent's External Network Security Inventory Checkup, an engineer administers an extensive test of your network from beyond your company firewall to determine potential weaknesses in the security profile you expose to the public. With Progent's Internal Network Security Inventory Scan, an engineer runs a system scan from a secure machine inside your firewall to determine vulnerabilities to inside attacks. Both security inventory packages are set up and run from a protected external site.
Progentís Wireless Consulting Services provide a convenient, affordable option for businesses of any size to deploy, manage and troubleshoot advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless networks, Progent can help you plan and install appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and web-based applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Progent is a leader in economically providing enterprise-class network support to small companies. Progent's success in handling the network service requirements of the historically underserviced small business sector is the cumulative outcome of key technical and operational innovations that have removed much of the traditional expenses out of administering IT support, added unprecedented technical expertise into the support system, and dramatically accelerated the solution cycle.
Progent's Microsoft Certified professionals can provide world-class consulting for corporate-wide deployments of Microsoft Exchange 2007. Progent's consultants can show you how to prepare for multi-location Exchange Server 2007 installations or upgrades and can provide local technicians to assist large companies with installations of Microsoft Exchange in the or any region served by Progent's consultants.
Progent's Microsoft certified consultants can show you how to design and deploy a smooth in-place Exchange Server 2003 migration strategy that minimizes productivity disruption, simplifies ongoing service demands, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multi-server or multi-location upgrades, Progent has the experience to complete your project quickly and economically. Progent's Exchange Server 2003 help, troubleshooting, and consulting offerings include expertise with the integration of outside vendor add-ons to Microsoft Exchange 2003 Server that are in keeping with your business goals.
Progent can provide cost-effective remote consulting to assist businesses of any size to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Amazon Glacier for value-priced archival storage. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design and review, pilot testing, deployment, administration, performance tuning, software license management, backup/restore mechanisms, and security. Progent offers advanced expertise with firewalls and VPN access and can show you how to create cloud-based or hybrid cloud networking models that seamlessly incorporate Amazon AWS resources. Progent can provide occasional expertise to assist you to overcome complex technical issues or Progent can deliver comprehensive project management outsourcing to help you migrate to the Amazon AWS cloud on schedule and within budget.
Progentís Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized company deploy and support Ciscoís security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to manage and offer the flexibility to expand with your changing business needs. Progentís Cisco-Premier network experts support Ciscoís complete family of products aimed at eliminating data pilfering, virus and worm assaults, Denial of Service attacks, and other security risks to your network. Progent can show you how to deploy Cisco technology to achieve safe access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control foundation for user certification, authorization, and accounting from an easy-to-use Web interface.
Configuration Manager automates application and device provisioning and updating, centralizes compliance settings control, inventories network resources, protects against company data leakage, provides health reporting, allows secure end-user self service, and offers a common point of control for administering mixed-OS ecosystems based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud integration specialists can help your organization with any facet of planning, installing, operating and troubleshooting a System Center Configuration Manager deployment for on-premises, cloud, or hybrid environments.
Microsoft Certified Expert Exchange Server 2007 On-site Technical Support
Progent's pricing model is to charge for phone support and in-person help per minute. As a result, you are charged only for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity does away with big bills for quick fixes so you will not be tempted to allow less critical problems to stay unaddressed.