Progent's ProSight portfolio of managed services are designed to provide organizations who maintain small internal IT support staffs with low-cost help from world-class management tools and consulting experts. Advantages of the ProSight line of managed IT services include flat-rate IT management costs, smart automation of common administrative tasks, ongoing absorption of the latest information technology, smooth transition from older technology to modern solutions, improved alignment of computer technology with strategic objectives, access to veteran network experts, and allowing management to concentrate on business instead of fast-evolving computer technology.
Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on industry background, at the forefront of network service, performing a broad variety of technical projects for a large array of customers. Each Progent support professional shares a proven collection of individual best practices that are combined into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not only expert technical help, but also a consultant with field-tested approaches for using computer knowledge to resolve actual IT problems efficiently.
VMware's NSX network virtualization technology enables you to create entire networks in software. NSX allows virtual networks to be deployed instantly and managed with a high level of automation regardless of the physical components used by the underlying IP network. VMware Site Recovery Manager (SRM) supports automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help you to plan, configure, test and manage a disaster recovery solution powered by VMware SRM and VMware NSX.
Progent can assist your organization to plan a migration to Teams from Skype for Business Online or Lync Server and configure, administer, and debug a cloud or hybrid deployment of Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.
Progent can provide affordable online access to consultants with expertise in a wide range of products and technologies that deliver solutions for backing up Microsoft Windows, Mac, and Linux servers and workstations as well as laptops and smartphones. Progent can provide help for all major data protection products such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent can assist your company to implement, upgrade, or troubleshoot backup systems for a variety of architectures including on-premises, edge to datacenter, cloud, or a mix.
Progent's Windows Server 2016 disaster recovery consultants can assist you to design a disaster recovery system based on Microsoft's cloud-tested Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using low-cost equipment, VM Load Balancing for improving the speed and resilience of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for fast, affordable deployment of a stretch cluster quorum arbitration point.
Progent offers nationwide urgent help and consulting services for companies that operate networks powered by variants of the Linux OS or whose IT systems feature a combination of Linux platforms/Linux and Microsoft products. Remote network consulting provides maximum return for your information technology dollar by extending client productivity and shortening the time charged for network analysis and repair. Sophisticated online support technology and experienced service specialists and consultants allow Progent to solve the majority of network problems without wasting time and expense by going to your site. In the vast majority of cases your network issues can be dealt with by telephone or through a combination of phone support and remote access. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISM certified security specialists to help with the most difficult network problems.
Progent can assist your organization in any facet of your migration to Exchange 2019 including configuring Windows Server 2019 as a host for Exchange; planning HA infrastructure for a local, cloud-based or hybrid environment; moving mailboxes; designing and configuring Windows Hyper-V; setting up hardware load balancing (HLB); configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft Office 365; and configuring Outlook clients.
Progent’s Microsoft-expert engineers can assist your organization to enhance your application servers or workstations from 32 bits to 64 bits. Progent can help your company to calculate the risks and benefits of migrating to 64-bit processing, design an efficient migration strategy that reduces business disruptions, and offer economical, professional online help to assist your company to install 64-bit operating systems and applications on your existing computers.
Progent's Microsoft-Premier SQL Server engineers can provide an array of support services to help small businesses to design, implement, administer, and repair Microsoft SQL Server 2008 solutions so that they gain the maximum competitive benefit from this advanced RDBM technology. In addition, Progent offers consulting expertise for network infrastructure, company-wide protection, and software programming to increase the strategic benefit of your computer network.
Progent offers customized online instruction for a range of desktop applications and environments including Microsoft Office Excel, Word, PowerPoint and Outlook plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote instruction provides the advantages of traditional in-person seminars, including instant interaction between clients and trainers, but avoids the expenses of transportation and the hassle of attempting to synchronize the availability of multiple workers. Offered to individuals or classes of any size, Progent's live online training allows the teacher to conduct the seminar from an online facility while the clients can be dispersed throughout a campus or across the country. Live online instruction deploys powerful learning aids such as broadcast white boards, electronic hand-raising, and collaborative applications. Classes can be brief and targeted to specialized subjects or longer in duration and broader in coverage.
Progent’s Microsoft-certified consultants can provide companies of any size consulting, troubleshooting, and application development expertise for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced collaboration platform that utilizes web-based technology for efficiently connecting people, groups and data. SharePoint Server offers a central location for your employees or clients to connect to, manage, share and interact with relevant data, documents, and software and to communicate with one another. Microsoft SharePoint enables quicker and more intelligent decisions, more efficient access across groups and more economical business practices. Windows SharePoint Services connect workers, customers, teams and projects with the data they’ve created in a way that makes data easy to find, download and re-use. Progent's certified SharePoint experts can assist you to maintain your existing SharePoint ecosystem or migrate to the current version of SharePoint.
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that embodies over 25 years of experience helping manufacturing and distribution organizations to simplify complicated supply chains and improve the efficiency of critical business processes to bring products to market quickly and meet customer schedules consistently. Progent can provide the skills of an ERP consultant with more than two decades of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers remote or onsite services that can range from occasional guidance to solution design and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, CPQ, web site integration, debugging, data conversion, Excel and SQL integration, training, and DBA services.
Progent offers expertise for security evaluation software such as LANguard from GFI for running a set of automatic network testing scans to identify possible security problems. Progent has extensive experience with network auditing tools and can help you to understand testing reports and respond appropriately. Progent can help you build protection into your company operations, configure auditing software, define and implement a protected network environment, and suggest policies to maximize the security of your IT system. Progent's security professionals are available to show you how to configure a firewall, implement safe remote connectivity to email and data, and integrate virtual private network. Progent's accredited security consultants can validate the security of web software and can run extensive information security tests of enterprise-wide security to validate your organization's compliance with key international security standards including HIPAA, PCI, and ISO 17799.
Progent offers the support of a certified VMware VCDX consultant to help you design, configure, administer and troubleshoot VMware vSphere-powered virtualization solution for local datacenters, private and public clouds, or hybrid deployments. Progent can provide advanced knowledge for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and business continuity. Progent offers in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, fault tolerance, and application mobility.
Microsoft allows you to create transparent hybrid networks that combine Office 365 Exchange Online and on-premises Exchange systems. This allows you to have specific Exchange mailboxes located on your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can help you with any facet of designing, implementing and debugging your hybrid Office 365 Exchange Online solution. Progent's Exchange consultants can deliver occasional support to help you through stubborn technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is completed on time and on budget.
Progent's certified SharePoint Server 2019 and SharePoint Online experts offer affordable online and on-premises consulting, software development, and technical support services for organizations of all sizes who want to migrate to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can assist you plan and execute a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud-based infrastructure into a cohesive intranet solution.
Progent offers access to the affordable support of online Internet connectivity consultants to help your company to evaluate or update your ISP services so your Internet access solution meets your business needs. Support services provided by Progent include evaluation of your existing bandwidth use, carrier and service plan comparison and ordering, network provisioning, and overseeing a seamless switchover to a different carrier and/or service arrangement. Network provisioning can include enhancing existing routers and switches and deploying additional ones, setting up firewalls, and designing dependable Border Gateway Protocol architectures.
Progent can help you to deploy Cisco's infrastructure products to create a robust foundation for your local, cloud-centric, or hybrid-cloud data center and improve operations in key areas including compute and storage consolidation, security and compliance, manageability, reliability, and disaster recovery.
Progent's Wireless Consulting Services provide a convenient, economical way for businesses of any size to integrate, manage and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For mobile messaging and web-based business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Progent offers affordable online support to assist businesses to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3, and Glacier. Progent can help you with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, architectural design, pilot testing, configuration, administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance.
Progent's CISSP-premier cybersecurity experts can assist organizations of any size with any aspect of IT security. Progent can help implement efficient security solutions that protect a small office against modern malware attacks or Progent can plan, configure, and monitor an end-to-end security strategy for hybrid networks that accommodate onsite, remote, and mobile clients accessing network resources spread over multiple physical datacenters and public and private clouds.
Progent's Microsoft-certified professionals have 20 years of background designing, installing, and maintaining messaging systems for companies in the and throughout the United States. Progent provides economical Microsoft Exchange Servers consulting services to ensure that your email environment features compliance, fault tolerance, easy access for remote and mobile users, efficient administrative tools, and productive integration with telecommunications. Progent offers expertise and integration services for Exchange 2016 Server, Exchange 2013, Exchange 2010 Server, Exchange 2007, Exchange 2003, and Exchange 2K Server. Progent can also assist small or medium companies to migrate to Exchange 2016 Server or Microsoft Exchange 2013 Server.
Progent's Apple Mac networking consultants can help you with a wide range of system foundation issues such as system architecture, off-site and mobile access, internetwork compatibility, protection, and new technologies such as VoIP and high-speed wireless networking. For company networks built solely on Apple Mac OS X or for systems that use a combination of Mac, Linux and Windows powered servers and desktops, Progent has the knowledge and depth to handle the complexity of planning, integrating, and maintaining a network infrastructure that is robust, safe, productive and supportive of your business objectives. Progent can show you how to deploy Apple’s Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage products, and Xsan SAN systems. Progent can also provide skilled professionals to help you with Cisco routers and switches.
Progent can provide small businesses with an information management expert who can act as a part-time Chief Information Officer. This part-time CIO can offer long-term direction to help you integrate sensible technology to improve business processes so they match better with your business objectives. Your company can develop and implement a well thought out information technology plan without incurring the expense of a full-time senior IT executive.
Progent's Cisco-Meraki Wi-Fi access point experts can assist you to design, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco devices for centralized management.
Progent's Cisco CCIE-certified Wi-Fi network consultants offer online or onsite integration and troubleshooting support to assist your organization to design, configure, update, optimize, administer and troubleshoot Aironet Wi-Fi access point deployments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also help you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-hosted resources to build a seamless enterprise-wide connectivity foundation that is simple to administer and scale. Progent also offers affordable wireless site surveys to help you to determine the most appropriate selection, placement and configuration of Aironet wireless APs to work with your specific workplace layout, building structure, and expected workloads.
Progent can help your business in all phases of your upgrade to Exchange 2016 such as planning HA architecture for an on-premises, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; specifying mass storage capacity required for your virtual machines, mailbox databases and logs; setting up hardware load balancing for high-availability client access services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and setting up Outlook on the web.
Progent provides clients access to engineers who have been awarded some of the IT industry's most prized certifications. Progent believes that customers have the right to be sure that their computer service professionals have formal testing plus extensive real-world field experience so that Progent's clients can use Progent's support with trust. In many cases, vendor credentials like the Cisco Certified Internetwork Experts (CCIE) confers privileges for significantly better vendor assistance than is available to non-certified service providers, enabling Progent to offer clients a better class of computer support. In addition, recognized certifications such as CISSP or ISSEP for IT security can aid corporate clients to show compliance with regulatory requirements by engaging the services of recognized industry professionals.
Progent's virtual classroom webinars offer small businesses the affordability, ease, and flexibility of web-based learning plus the proven pedagogic techniques of expert teachers who use sophisticated technology to simulate real-time, participatory learning environments. Progent offers webinar education for key desktop applications including components of Microsoft Office such as Microsoft Office Excel, Word, PowerPoint, and Outlook: Dynamics accounting and management software such as MS Dynamics GP; plus other top desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Progent can provide one-on-one education customized for individuals who want to expand their knowledge of the macOS and OS X platform, Mac hardware, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or individual webinar training for macOS and Mac OS X application software.
Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports transmitted by every staff member to each customer. The discipline of detailing and archiving support activity allows more efficient service and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Progent's Citrix-certified experts can help your organization to evaluate the potential strategic value of the available editions of Essentials for Hyper-V, help you to integrate Citrix management utilities with your Hyper-V network, and show you how you can use Citrix Essentials to enhance the responsiveness, uptime, flexibility, and recoverability of your virtualized network while lowering the cost of equipment and operations and simplifying administrative tasks.
Microsoft supports transparent hybrid environments that combine Office 365 and local Exchange systems. This allows you to have specific Exchange mailboxes hosted on your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can help you with any facet of designing, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange consultants can deliver occasional support to help you resolve challenging technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange initiative is successfully completed on schedule and within budget.
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware.
Progent’s IT outsourcing services offer economical network support for mid-size businesses. Whether it includes designing system architecture, creating an internal Help Desk or using an outside one, deploying an updated email platform, monitoring your system, or building a web-based eCommerce application, outsourcing your network engineering services can reduce expenses and minimize risks, permitting IT support budgets to increase in a more linear and manageable fashion than is possible by assembling a bulky, all-purpose internal network support organization. Progent’s Outsourcing White Paper and flyers explain how Progent can help you build a secure and highly available network foundation for your vital Windows-based business software such as Windows 2008, Microsoft Exchange Server, and Microsoft SQL Server.
Progent delivers the services of Microsoft and Cisco-Premier IT consulting experts to offer clients affordable ways to help companies optimize the benefits of Microsoft and Cisco technology. For environments that span from small offices to large corporations, Progent's network engineers can help you enhance your information system's e-mail architecture, protection, reliability, throughput, and IT administration.
Configuration Manager automates application and device provisioning at scale, simplifies compliance settings management, inventories network resources, guards against company data leakage, provides network health monitoring, allows secure self service, and offers a common control mechanism for administering mixed-operating system networks running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud experts can help businesses of any size with any aspect of designing, installing, operating and troubleshooting a System Center Configuration Manager solution for local, cloud-based, or hybrid networks.
Progent's Jabber consultants offer remote or onsite support to assist organizations of any size to plan, deploy, manage, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers in-depth support for all the products, technologies and services that go into building an end-to-end Jabber solution including Cisco network devices and management tools, Microsoft Office 365 apps, Windows and Mac computers, iOS and Android smartphones, SIP interfaces, WiFi systems, cyber security, cloud computing, telepresence systems, PBX products, business continuity, and other pieces of a cohesive collaboration solution.
Mid-sized businesses can derive all the advantages of Operations Manager and have quick access to Progent’s Microsoft and Cisco Certified IT support experts. Thanks to Progent's affordably priced network service programs, mid-size organizations can choose a simple co-sourcing package based on Microsoft Operations Manager with network monitoring, proactive warnings, comprehensive reporting, Help Desk Call Center, and remote troubleshooting. For companies with mission-critical applications who need non-stop networking, Progent can provide a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft Operations Manager 2007 to provide mid-size business networks world-class reliability, protection and productivity.
Progent offers cost-effective remote support to assist companies to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, architectural design, pilot testing, configuration, administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies.
Progent can help businesses of any size to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can streamline network administration and reduce equipment expense. Azure includes a wealth of public cloud services and Progent can help you to evaluate the advantages and limitations of various cloud computing models supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure that you sidestep the typical errors small organizations make when migrating to the cloud. Progent can assist you to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN tunnels and to integrate Apple iOS devices and Android smartphones and tablets.
Progent's short-term staff augmentation services allow you to respond to the need for network professionals without dealing with the costs and hassle associated with identifying and recruiting experienced technical workers and without adding to your permanent head count.
Progent can assist you to plan a migration to Microsoft Teams from Skype for Business Online or Lync Server and configure, manage, and troubleshoot a cloud-based or mixed implementation of Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.
Progent's wireless site survey and predictive modeling make it easy to plan, deploy and debug a Wi-Fi network customized for your facilities, providing you a wireless solution that delivers the coverage, speed, density, QoS, data protection, and hand-off capability your business requires. Wi-Fi survey services from Progent include remote predictive analysis for planning a wireless LAN and onsite site survey services for validating, optimizing, and troubleshooting a functioning Wi-Fi LAN.
Progent can assist businesses of all sizes to move all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify network administration and lower hardware investments. Azure offers a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and restrictions of various cloud networking models supported by Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local applications and network infrastructure and ensure that you avoid the typical errors small organizations make when moving to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN connections and to integrate Apple iOS devices and Android handhelds.
Progent can provide the guidance of a CRISC-certified risk management consultant to help your company to design and implement an enterprise risk management (ERM) strategy based on best practices promoted by CRISC and crafted to align with your company's risk appetite, business goals, and IT budget.
Remote 24x7 monitoring, proactive alarms, and actionable reports are crucial to maintaining the health of your IT system and avoiding preventable and costly downtime. Remote Monitoring and Management (RMM) solutions have progressed so far that companies of all sizes can get a degree of protection that was previously reserved for enterprises. Progent offers several Remote Monitoring and Management solutions available as low-cost services designed to assist your company to identify and resolve a most network issues before they can impact your business.
Microsoft Windows SUS enables IT managers to install and monitor the latest Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft SUS, network support staff can completely and effortlessly manage the installation of updates that are released via Microsoft Update to servers and desktops in an organization. Progent can assist you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft Windows Server Update Services deployment, setting up user's workstations, defining the Group Policy parameters, and ensuring your Microsoft SUS Group Policy Object is associated with an Active Directory container appropriate for your network environment.