Additional Topics of Interest

Remote Troubleshooting Call Center Management Services
Call Center Management Services Remote Technical Support

Progent's Standard Help Desk Services offer a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Help Desk services are provided at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

ProSight password management Specialist
Open Now ProSight password management Engineer

ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to 50% of the time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it.

8800 Series IP Phone Configuration
Urgent 7800 Series IP Phone Support and Integration

Progent's CCIE-certified networking experts offer high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.

Support Outsourcing Telecommuter
Telecommuting Technical Consultant

Progent has two decades of background assisting small and mid-size businesses to plan, deploy, tune, administer, and troubleshoot computer networks that support telecommuters.

Patch management services Consultancy
iPhone patch management Consult

Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, implementing, and tracking updates to your servers, endpoints printers and scanners, network appliances like routers and wireless APs, and IoT devices such as alarms and robotics.

PowerPivot for Excel Support Services
SQL Server 2012 Monitoring Configuration

Progent can provide the expertise of certified consultants and seasoned database application programmers, DBAs, project managers, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and data security consultants to help you to evaluate the likely advantages of SQL Server 2012 for your business, install pilot systems at your datacenter or at Progent's lab, design and carry out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from other RDBMS platforms, and define an efficient and safe IT infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012.

Call Desk for Remote Workers Onsite Technical Support
Remote Remote Workforce Integration

Progent has 20 years of experience assisting small and medium-size organizations to plan, implement, optimize, administer, and troubleshoot IT networks that support an at-home workforce.

NotPetya ransomware recovery Services
Ryuk ransomware cleanup Professional

Progent's ransomware experts can help you to assess your ransomware defenses, remotely monitor and guard your network, assist with negotiating a settlement with a threat actor, and reconstruct an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

Expert Microsoft Certified Windows Server 2022 and SCOM Consulting Services
Windows Server 2022 High Availability Specialists

Progent's Microsoft-certified Windows Server 2022 consultants can assist your company to design and carry out a cost-effective upgrade to Windows Server 2022 that features high availability and that is based on a self-hosted system model or a hybrid deployment model that integrates cloud-based Windows Server on Azure with a self-hosted installation of Windows Server 2022.

Support Services Offsite Managed Data Backup/Recovery Services
ProSight ECHO Data Backup and Restore Services Engineer

ProSight ECHO Data Protection Services from Progent provide small and mid-sized organizations a low-cost end-to-end solution for cloud backup/disaster recovery. ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information.

Sun Solaris Consultant
Sun Solaris IT Consultants

Progent's Solaris platform consulting services provide small companies and developers assistance with managing and maintaining Sun Solaris systems that coexist with Microsoft-based technology. Progent offers your organization contact with Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad array of expertise offers you a convenient one-stop consulting firm to help you build and manage a protected and reliable cross-platform connectivity and communications infrastructure that allows Solaris and Microsoft coexistence by integrating MS Windows with major versions of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware.