Progent's wireless consultants can help small organizations plan, select, test, install and maintain protected building-to-building wireless bridges that integrate transparently into your IT network while offering a degree of protection that matches or exceeds wired interfaces. Progent offers experience in wireless LAN products from Cisco Aironet and Meraki, Proxim, and other office wireless providers and can help you identify and install the wireless connectivity solutions that align best your business requirements.
Progent uses a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local support organizations who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every staff member to every customer. The discipline of documenting and organizing service activity allows more efficient support and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small organization's servers in an environment that gives the maximum level of availability and scalability and is also simple to migrate to any data center. ProSight Virtual Hosting options are built upon mature virtualization technologies that enable small companies with multi- platform IT systems to save significantly on the expense of capital equipment, infrastructure maintenance, and network management while benefiting from world-class fault tolerance and an unmatched degree of vendor independence.
Progent's Microsoft consultants can help your company to assess the benefits of Lync Server for your environment and can assist you to plan and execute an installation of Lync Server 2010 that unifies the control of Instant Messaging and Presence and increases the productivity of your office staff, telecommuters, and mobile workforce. Progent's consultant's can also assist you to carry out a smooth migration to Lync Server 2010 from Microsoft Office Communications Server or from Microsoft Live Communications Server, interface Microsoft Lync Server with Exchange, Microsoft SharePoint, and SQL Server, show you how to use Microsoft Lync Server 2010 to enhance the team-computing functions of Microsoft Office programs, and provide training and continuing technical support for Lync Server and other Microsoft technologies.
Progent's pricing model is to bill for online service and on-premises help by the minute. As a result, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services provided during regular working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity does away with large bills for quick solutions so you will not be tempted to allow less critical problems to stay unaddressed.
For companies with a combination of Mac and Microsoft Windows desktops, there exist two basic solutions for running Windows-only applications on an Apple Mac: an external connection to a physical Windows computer or local simulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection for Mac allows you to attach an Apple Mac to a remote Microsoft Windows-powered computer to run Windows applications and access network resources. Virtual PC for Mac emulates Windows on an Apple Mac system so that you can run Windows programs locally. Progent's macOS and Mac OS X technology support experts can assist your business to maintain these products for running Microsoft Windows applications on your Macs and can also assist your business to evaluate and configure third-party products for Microsoft Windows PC simulation.
Cisco's Catalyst Wi-Fi controllers simplify the management of wireless LANs by unifying the provisioning and control of Wi-Fi APs, optimizing wireless performance by limiting the impact of radio frequency congestion, improving wireless availability with rapid auto-failover, and strengthening data security by identifying threats and analyzing traffic content according to user class and location. Progent can assist you to deploy Cisco wireless LAN controller appliances to manage and monitor wireless LANs of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi solution or implement an efficient migration to Cisco's modern wireless controller solutions.
With Catalyst switches for small and medium-sized businesses, Cisco enables organizations to realize the full benefits of adding smart traffic control into their IT infrastructures. Cisco's switch product line makes it possible to enable features that make your network infrastructure sufficiently available to handle real-time requirements, scalable to support growth, safe enough to protect restricted data, and capable of differentiating and controlling all traffic to optimize network performance. Progent's Cisco certified consultants can help you pick out and deploy Cisco switches that make sense for your company. Also, Progent's CISA certified security consultants can help you create a comprehensive security plan and configure Cisco Catalyst switches so they powerfully enforce your security policies. Cisco Catalyst switches that Progent provides expertise for include the Cisco Catalyst Express 500 switches, Catalyst 3750 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology by SentinelOne to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new threats.
Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of network management tools and is designed to offer a centralized mechanism for configuring and administering virtualized fabric and services across hybrid environments that can incorporate private clouds and Azure publics cloud services. Progent's SCVMM 2016 consultants can assist businesses of any size with any aspect of designing, deploying, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you upgrade smoothly from legacy versions of VMM, design workflows for building and deploying virtual machines and hosts, implement fault-tolerant compute and storage clusters, integrate your datacenter infrastructure with public clouds, set up virtual switches and load balancers, develop and debug PowerShell scripts, and assist you to evaluate the potential business benefits of the latest technologies like Storage Spaces Direct and Host Guardian Service. Progent's hypervisor professionals can provide advanced Hyper-V consulting and VMware ESXi support.
Progent provides nationwide online help and consulting services for businesses who operate Apple macOS and OS X environments or whose information systems include a mix of Apple Mac and Microsoft Windows technology. Progent's experts offer macOS and OS X clients a range of services including desktop support, migration to the most recent edition of macOS from earlier versions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help you with iPhone and iPad synchronization and troubleshooting, or migrating to Apple's iCloud. Remote IT help offers maximum leverage for your information technology budget by extending client efficiency and shortening the hours charged for network repair services. Advanced remote support tools and experienced technicians and engineers allow Progent to solve the majority of IT problems without squandering time and expense by going to your site. In most of situations your network problems can be remediated by telephone or through a combination of telephone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM and CISSP premier security professionals to help you with the toughest system problems.
Cisco's security and offsite access products for small organizations represent a comprehensive range of manageable security solutions to help safeguard your local and remote information system. Cisco's VPN product family includes switches, firewalls, intrusion detection systems and VPN appliances. Progent's professional consulting staff includes experienced engineers with Cisco's CCIE and CCNP certifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security solutions that align most closely with your business objectives.
Progent's seasoned team of network consultants and application experts have extensive background providing remote and onsite support for businesses of any size who need to integrate Android phones and tablets into their IT networks so that users can work together from anywhere. Progent has the range of know-how to resolve technical problems that span multiple vendors and that represent a combination of older and up-to-date technology. Progent provides affordable remote technical support to assist you with any aspect of designing, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed technical support to help you to handle particularly stubborn IT problems, or Progent can provide outsourced or co-sourced project management services to help you finish strategic IT projects on time and within budget. Progent can help with on-premises, cloud-centric, or hybrid networks and can provide support for all major operating systems, applications, management tools and network infrastructure. Progent also can provide customized group or one-on-one classes to help you manage and operate Android phones and tablets securely and productively.
Progent's IT outsourcing services for small companies include planning 2003 Server, .NET, and BackOffice environments, managing upgrades to Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and on-site repair, resolving stubborn IT issues, and producing a company-wide security strategy. Progent can help you enhance network reliability and performance via fault-tolerant technologies, resilient network architecture, and proactive server monitoring. Progent also provides project management assistance for large-scale upgrades and can assist with requirements assessment, resource inventory, bill of materials development, sourcing selection, purchasing logistics, and full documentation. Progent's IT outsourcing service also features education for office productivity products such as Microsoft Office.
Progent's Help Desk Call Center management and co-management service programs enable companies to cut costs, enhance productivity, and adjust quickly to fast-changing economic conditions.
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive backgrounds configuring ISA Server-based security solutions for IT networks with multiple sites, remote users, and mission-critical eCommerce applications. Progent's ISA Firewall experts can help your small business in planning and deploying an installation of ISA 2000 Server or ISA 2004 Server that supports your network protection needs without adversely restricting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to streamline their business processes by automating key sales functions such as listings, orders, payments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, merchants can expand their market, lower their operating costs, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and get to market quickly.
Microsoft System Center 2016 provides important enhancements in the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; unified management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's Microsoft-certified consulting staff can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.
Progent's Citrix-certified experts can help your business to plan, deploy, administer, and support a virtual application delivery system based on XenApp. Progent's Cisco-certified CCIE network consultants can help you enhance your infrastructure for delivering server and client-side applications, and Progent's remote datacenter support experts can help you to manage and maintain a remote datacenter that features high availability, advanced security, and fast recovery.
Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of ProSight Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter.
ProSight Reporting is a growing line of real-time reporting tools designed to work with the top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent can help your IT team to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize physical resources along with one or more public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration services such as Azure enterprise hybrid cloud planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's support services for patch management offer organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your servers, endpoints scanners, infrastructure appliances like switches and wireless access points, and Internet-of-Things devices like alarms and health monitors.
Progent's certified professionals can assist you you to evaluate the benefits of Windows Server 2008 for your company, create test systems and migration strategies, integrate Windows Server 2008 with your IT infrastructure and applications, train your support staff how to run enhanced administration tools, and provide ongoing consulting and support via budget-friendly options such as Helpdesk support and remote technical support.
Progent's UNIX family consulting services offer small businesses and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of expertise provides you with a convenient one-stop consulting firm to help you build and manage a protected and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE Linux, Debian GNU/Linux and Mandrake.
Microsoft SQL Server 2016 introduces significant improvements in performance, capacity, security, uptime, BOYD integration, plus built-in business intelligence. New features include PolyBase for handling relational and non-relational databases simultaneously for big data applications, R language support, Always Encrypted mode, Mobile Reports, and centralized management of on-premises and cloud-based operations and services. Progent's Microsoft-certified consultants can deliver online and on-premises expertise to help organizations of all sizes to deploy, administer or debug any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft platforms including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM, Skype for Business, and System Center Operations Manager.
Progent can help your business to understand the wealth of subscription options offered with Microsoft 365, formerly called Office 365, and integrate your information network with Microsoft 365 so you derive top business value. Progent supports cross-platform environments that include Windows, macOS, and Linux operating systems. Progent can also help you to create and maintain hybrid ecosystems that transparently combine local and cloud-based resources.
For smaller organizations, network security and regulatory compliance can be too complex to master yet too risky to ignore. The largest largest enterprises have been hacked, and the leading cloud services have on occasion been knocked out. It seems like there's nowhere to run. Progent makes it affordable for small and midsize organizations to carry out vital IT security projects successfully by offering the advantage of billed time to the nearest minute with no minimum billing for online help. This means you can have the help of a world-class information consultant to provide precisely the knowledge you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist your business with any aspect of network security including vulnerability audits, virus screening and recovery, spam and email content filtering, email data leak protection, regulatory compliance reporting, and creating a complete security strategy.
Progent's proven ransomware recovery consultants can help your business to rebuild a network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Progent can provide affordable remote and on-premises consulting to help organizations of any size to move any part of their critical network infrastructure to Google Cloud Platform services. This can save time and equipment costs and enable access to Google's state-of-the-art AI and machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, architectural design and review, pilot testing, deployment, administration, performance tuning, software license management, disaster recovery mechanisms, and security.
Progent's certified database developers offer small and midsize businesses online support for popular database platforms including Microsoft SQL Server, Oracle, MySQL, and Office Access. Services offered by Progent include software installation and configuration, database architecture and programming, administration support, replication strategies, capacity planning, tuning, migration, information security, backup/restore systems, troubleshooting, and training.
Progent's Microsoft-certified network engineers can help your organization to determine the benefits of Exchange Server 2010 for your company and can assist your IT staff to plan and implement a smooth upgrade to Exchange 2010 from Exchange 2003 or Exchange 2007 that will provide quick payback by increasing your productivity, cutting the expense of equipment and service, streamlining management, and consolidating your key communications technologies.
Progent's Standard Help Desk Services offer a complete solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Help Desk services are offered at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent's Microsoft certified engineers can assist your company to assess Windows 7 to confirm application compatibility and to check its performance and reliability working in your environment. Progent's consultants can also help you to estimate the potential strategic advantages of adopting Windows 7. If Microsoft Windows 7 fits your business strategy, Progent can help your IT organization to plan and execute a smooth upgrade to Windows 7 from a your current version of Microsoft Windows.
Progent's data center support services are intended for companies with equipment housed at Internet Data Centers or data center co-location hosting sites and requiring timely in-person assistance at the colocation site plus remote help from Microsoft and Cisco Certified professionals. Progent provides a full range of IDC and IDC and co-location consulting services including system topology evaluation, Windows and UNIX server installation and support, tech support for server and communications infrastructure, design and installation of non-stop systems, architecting and implementing layered security structures, firewall integration and support, configuring load balancing environments, and planning high-availability server clustering configurations.
Progent's Support for IT Service Firms lets you use Progent's consulting engineers under your own service brand as a transparent arm of your network consulting team.
Windows Server 2008 represents an important advance in making IT networks more protected and available, simpler to virtualize and manage, higher performing, and able to offer an improved platform for web hosting and development. Progent can help your company benefit fully from the improvements incorporated into Microsoft Windows Server 2008 by providing Microsoft-certified consulting, support, training, temporary staffing, monitoring, and security engineering services.
Progent offers the expertise of RIM BlackBerry-certified experts who can help small businesses to plan, administer, and repair BlackBerry technology affordably and effectively, eliminating the need for an in-house BlackBerry expert and minimizing the cost and hassle of supporting a mobile wireless workgroup. Progent's BlackBerry engineers offer in-depth backgrounds working with Progent's Microsoft-expert experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security engineers. This breadth of expertise, in conjunction with Progent's efficient remote service delivery model, offers small businesses an efficient option for integrating BlackBerry devices and software seamlessly into their information network.
Progent provides national online technical support and troubleshooting services for businesses that operate UNIX or Linux networks or whose IT systems include a mix of UNIX and Microsoft Windows technology. Remote IT help offers maximum leverage for your information technology dollar by extending user efficiency and shortening the hours billed for computer analysis and repair. Sophisticated online support tools and skilled service specialists and engineers allow Progent to handle most IT issues without squandering time and money by going to your location. In the vast majority of cases your network problems can be remediated over the phone or via a combination of phone support and online connectivity. Progent can make available Cisco CCIE network experts and CISM and CISSP premier security specialists to help with the most challenging system issues.
Progent offers national remote help and consulting services for businesses that run Apple macOS and OS X environments or whose information systems include a combination of Mac and Microsoft Windows products. Progent's consultants offer Apple macOS and OS X users a variety of services including desktop assistance, upgrading to the latest version of macOS from earlier versions of macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help you with iPhone and iPad support, or moving to iCloud services. Online technical support offers maximum return for your information technology budget by protecting client efficiency and limiting the hours billed for computer repair services. Advanced online support tools and experienced service specialists and consultants combine to enable Progent to solve most IT problems without squandering time and money by traveling to your location. In most of cases your network issues can be dealt with over the phone or via a mix of phone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP and ISSAP certified security professionals to assist you with the toughest system issues.
Progent's wireless engineers can help small businesses design, select, pilot, install and maintain protected building-to-building wireless bridging products that integrate seamlessly into your IT network while offering a degree of security that matches or exceeds wired interfaces. Progent provides expertise in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can show you how to select and deploy the wireless link solutions that align best your company requirements.