Progent's Standard Help Desk Services offer a complete solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Help Desk services are provided at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to 50% of the time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it.
Progent's CCIE-certified networking experts offer high-level support services for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Progent has two decades of background assisting small and mid-size businesses to plan, deploy, tune, administer, and troubleshoot computer networks that support telecommuters.
Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, implementing, and tracking updates to your servers, endpoints printers and scanners, network appliances like routers and wireless APs, and IoT devices such as alarms and robotics.
Progent can provide the expertise of certified consultants and seasoned database application programmers, DBAs, project managers, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and data security consultants to help you to evaluate the likely advantages of SQL Server 2012 for your business, install pilot systems at your datacenter or at Progent's lab, design and carry out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from other RDBMS platforms, and define an efficient and safe IT infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012.
Progent has 20 years of experience assisting small and medium-size organizations to plan, implement, optimize, administer, and troubleshoot IT networks that support an at-home workforce.
Progent's ransomware experts can help you to assess your ransomware defenses, remotely monitor and guard your network, assist with negotiating a settlement with a threat actor, and reconstruct an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Progent's Microsoft-certified Windows Server 2022 consultants can assist your company to design and carry out a cost-effective upgrade to Windows Server 2022 that features high availability and that is based on a self-hosted system model or a hybrid deployment model that integrates cloud-based Windows Server on Azure with a self-hosted installation of Windows Server 2022.
ProSight ECHO Data Protection Services from Progent provide small and mid-sized organizations a low-cost end-to-end solution for cloud backup/disaster recovery. ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of vital data, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information.
Progent's Solaris platform consulting services provide small companies and developers assistance with managing and maintaining Sun Solaris systems that coexist with Microsoft-based technology. Progent offers your organization contact with Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad array of expertise offers you a convenient one-stop consulting firm to help you build and manage a protected and reliable cross-platform connectivity and communications infrastructure that allows Solaris and Microsoft coexistence by integrating MS Windows with major versions of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or leading Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware.
Progent offers affordable online and onsite support to help businesses to migrate any portion of their core network resources to Google Cloud Platform services. This can save management hassle and equipment expense and allow access to Google's cutting edge AI and machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform integration including requirements analysis, readiness evaluation, architectural design and review, testing, deployment, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security.
Progent's certified Windows 2000 Server consultants offer computer help and IT consulting services for the complete family of .NET Servers, Windows Server 2000, and Windows Server 2003. Progent's Windows Server 2000 integration, update, and support services include system planning, installation, project management, local and off-site technical support, Call Center outsourcing, expert security analysis, turn-key outsourcing, and cost-effective co-sourcing.
Progent's Co-managed Call Center service allows your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the leading shared professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Cisco Jabber consultants offer online or onsite expertise to help businesses of any size to design, implement, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers advanced expertise for the products, technologies and services that make up creating a cohesive Cisco Jabber solution including Cisco network appliances and management tools, Microsoft 365 apps, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, security and compliance, cloud integration, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a modern collaboration solution.
Progent's private cloud hosting service enables small and midsize businesses to run mission-critical applications like Microsoft SQL and Exchange from a secure Tier III data center on fault-tolerant equipment with geographically separate backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager (DPM) for automatic backup replication and restoration. Smaller organizations can use Progent's private cloud to avoid large capital costs for the acquisition, upkeep, and management of network hardware and facilities while achieving the highest levels of network reliability and physical security.
Progent's Duo managed services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Google Android, and other personal devices.
Microsoft Small Business Server is an affordable collection of essential servers that provides the basis for a powerful but easy-to-manage IT network. The integration requirements of the Microsoft .NET components bundled with Small Business Server 2011 requires a network expert with hands-on background and broad knowledge in designing and implementing effective end-to-end business technology systems. Progent's Microsoft-certified consultants have extensive experience with the technologies built into Microsoft SBS 2011 and SBS 2008. This expertise ensures you success in deploying, managing, and servicing IT environments powered by the Microsoft SBS suite of servers and applications.
Progent offers affordable online and on-premises consulting to assist organizations to migrate any part of their core network resources to Google Cloud Platform services. This can save time and equipment expense and allow the use of Google's cutting edge AI and machine learning tools. Progent can help you with every aspect of Google Cloud Platform integration including needs analysis, readiness evaluation, system design and review, testing, configuration, centralized administration, performance optimization, licensing management, backup/restore solutions, and security.
Progent offers fault tolerant load balancing support covering network load balancing, load balanced program, LAN/WAN infrastructure routing, and content delivery technology such as Cisco Content Engine. fault tolerant load balancing providers for which Progent offers consulting expertise include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks BIG-IP.
Progent offers special network security packages designed to provide larger enterprises an impartial and comprehensive network security audit from a team of premier security engineers. All Progent's security evaluation packages incorporate a suite of services like automated scans from within and from beyond your company security perimeter, expert analysis of scanned data by certified security consultants, creation of a paper documenting the findings, plus a live concise executive outbrief and an in-depth live outbrief for internal network administrators.
Progent's Microsoft-certified consultants have over a decade of background planning, deploying, optimizing and troubleshooting System Center Operations Manager solutions and offer companies of any size expert remote or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to monitor your IT resources effectively, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network fabric and Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or onsite technical support to help you to remediate serious problems uncovered by SCOM 2012.
For medium-size businesses who need IT support, Progent offers a variety of alternatives such as on-site help, on-line support, off-site Call Center, 24x7 support with remote system monitoring, temporary staff augmentation, site relocation services, software development, and professional consulting. For midsize businesses in California or other regions covered by Progent's onsite consultants, Progent provides expert in-person support for solving network problems quickly and economically.
Progent's disaster recovery planning and business continuity consultants can help you design a disaster recovery strategy to prepare for an IT network disaster. Progent can help you define a complete disaster recovery strategy that incorporates periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified consultants can also show you how to create an affordable, non-stop network architecture that addresses reliability issues covering a wide array of infrastructure technologies and procedures.
Cisco Cisco Unified Communications Manager (CUCM or Unified CM), originally named CallManager, is the foundation of Cisco's communications and collaboration solution. Unified CM and Cisco Unified Communications Manager Express (CME) offer a location-independent IP-PBX by integrating with apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent's Cisco-certified consultants offer effective and budget-friendly online and on-premises expertise to help organizations of all sizes to build and maintain CUCM deployments by providing Cisco Unified Communications Manager configuration and technical support consulting services that add maximum productivity. Progent's consultants can help with any aspect of CUCM support and debugging in areas such as integrating Voice over IP phones and desktop Video phones, designing dial plans, setting up SIP trunking and PSTN calling, deploying ISR routers with CUBE support, creating UCS server failover solutions for survivability, performance tuning, and integration with Exchange Server and Skype for Business.
Progent's wireless VoIP phone configuration experts can provide remote and on-premises assistance to help you build and manage a Cisco Wi-Fi IP phone solution by providing services that range from troubleshooting the configuration of an IP phone or AP to offering project management outsourcing or co-sourcing services for updating the wireless infrastructure of a campus.
Cisco's PIX firewalls have reached end of life and Cisco may no longer offer support these legacy devices. Progent continues to offer technical support for Cisco's PIX Series firewalls to help you with maintenance and Progent can also help you determine whether to adopt next generation firewall products from Cisco. Progent's Cisco technology experts can help you plan and carry out an efficient upgrade to Cisco ASA 5500-X Series firewalls following leading practices.
Progent can help your business to plan an upgrade to Teams from Skype for Business or Lync Server and configure, manage, and troubleshoot a cloud or hybrid implementation of Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.
Progent is a leader in economically providing world-class IT support to small businesses. Progent's success in handling the network service requirements of the chronically underserved small business sector is the combined result of major technical and process innovations that have removed much of the traditional costs out of managing IT support, added unmatched technical expertise into the support mechanism, and dramatically streamlined the repair cycle.
Even if your business has a small network services staff and a limited IT budget, your information network can still have the same high reliability and responsiveness that once required a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-certified network professionals, the most recent network management software for 24x7 monitoring and alerts, and economical service packages such as a help desk call center to keep your vital network applications and servers up and running.
Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to design a DR system built around Microsoft's cloud-tested Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using commodity equipment, VM Load Balancing for improving the speed and resilience of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for easy, economical deployment of a stretch cluster quorum arbitration point.
Lync 2010 provides IM, Presence, audio and video conferencing, desktop collaboration, as well as VoIP and public switched telephone network (PSTN) voice communication. Microsoft Lync Server 2010 can enhance the functionality of Exchange Server, SharePoint and Office desktop or Microsoft 365 and simplify administration through integration with Active Directory. Lync can also cut expenses by doing away with VoIP equipment and subscription fees, PBX systems, or conventional video conferencing technology. Progent's Microsoft-certified IM and Presence consultants can provide online and on-premises support services to assist you to manage and troubleshoot your current Lync 2010 deployment or evaluate the advantages of upgrading from Lync to Skype for Business, which is Microsoft's new version of the product. Progent can also assist your organization to plan and execute a smooth Skype for Business migration or a migration to Microsoft Teams.
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to deliver centralized management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall.
Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Support services are provided at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Microsoft-certified consultants can help businesses of any size to follow leading practices to set up SCVMM 2012 hosts and host groups, fabric, storage, and library resources; design, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive reporting. Progent can help your company to move from an earlier release of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can show you how you to enhance and repair your current SCVMM 2012 ecosystem so you realize the highest possible business value.
Cisco's PIX Series firewalls have been discontinued and Cisco might not offer support these legacy devices. Progent still offers technical assistance for Cisco's PIX firewalls to help you with maintenance and management and Progent can in addition help you assess whether to migrate to more current firewall technology available from Cisco. Progent's Cisco technology specialists can help you plan and implement a cost-effective upgrade to Cisco ASA 5500-X Series firewalls based on industry best practices.
For small companies considering Progent's network support outsourcing, consulting, or technical support offerings, phone 800-993-9400 or e-mail information@progent.com.
Progent is a certified Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to protect your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows endpoints.
Besides providing access to Microsoft Dynamics GP specialists, Progent can provide consultants experienced in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Microsoft Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent offers programming, troubleshooting, administration help, migration support, and 1-on-1 or group webinar training tailored to address your specific requirements. Progent's consultants also can show you how to integrate and maintain a secure, robust network foundation to support your ERP, MRP and accounting solutions.
Progent can help you to design, implement and administer a backup solution built around MSP360 Backup software to protect your assets residing on any major public cloud. Progent offers monitoring and remote management to protect against data loss resulting from human mistakes, software flaws, malicious insiders, and external attacks such as ransomware.
Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that combine local IT assets along with one or more public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has 20 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP status as a result of thorough examination and significant experience with network security design. ISSAP security experts have comprehensive understanding of access control mechanisms and methodologies, telecommunications and network security, cryptography, requirements analysis, business continuity and DRP, and physical security. Progent's ISSAP-premier security experts can help your business with all phases of secure network architecture.
Progent offers consulting expertise for WatchGuard Firewall/VPN security gateways including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you choose, deploy, and maintain a WatchGuard Firewall appliance that aligns with your security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewalls.
Progent can assist small and medium-size companies to implement VoIP platforms to give their at-home workers the benefit of seamless access to the company phone infrastructure.
Progent's ProSight Email Guard uses the technology of top information security companies to provide web-based control and world-class protection for all your email traffic. The powerful structure of Progent's ProSight Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall.
Progent's certified Excel and Office 365 Excel consultants can provide a wide variety of online support services to help your organization to design, program, test, install, manage, and debug business applications based on any version of Microsoft Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can help your business to upgrade your current Excel applications to the newest releases of Excel, integrate Excel with iOS-based iPhones and iPads and Google Android phones and tablets, and identify and fix compatibility issues between various versions of Excel. Progent can provide on-demand help to organizations looking for a quick fix to a stubborn problem associated with Excel and Progent can also provide comprehensive project management services for upgrading or creating line-of-business applications based on Excel. Progent's affordable webinar training for Excel can be customized to address the special requirements of individual users or groups.
Progent can give you access to experts who can customize your Microsoft Dynamics ERP, MRP, and accounting system applications to match your specific business needs. Progent's Microsoft-certified consultants offer experience in Microsoft Dynamics AX ERP Software, Microsoft NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also offers expert e-Commerce consulting services for safe, corporate-wide information sharing plus interfacing with CRM packages.
Progent's background providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms make it possible to create custom line-of-business programs and eCommerce solutions that integrate transparently with Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting services can help you design reports that let you analyze your business more effectively, transforming uncooked information into useful insights into your business.
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of critical devices that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt your business.
Microsoft SQL Server 2016 introduces major enhancements in speed, capacity, security and compliance, uptime, mobile computing integration, and built-in analytics and reporting. New features include PolyBase for processing structured and unstructured files simultaneously for data warehousing, Jason integration, Always Encrypted mode, Mobile Report Publisher, and centralized control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified consultants can deliver online and onsite support to assist organizations of any size to deploy, manage or debug any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft products including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager.
Progent's consultants can help you to plan and implement a smooth migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access management across on-premises and cloud resources.
Progent's Cisco-certified CCIE network engineers can assist you to manage your current PIX 500 or ASA 5500 firewalls and upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, configure, optimize, administer and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wireless Access Point consultants offer affordable remote and onsite support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Progent can provide affordable online consulting to assist your business to design, deploy, and troubleshoot any aspect of your iPhone and iPad and Windows integration efforts and is available for quick tasks to help you through specific technical bottlenecks or long-term engagements to help you finish large-scale projects on time and within budget. Progent has expertise in on-premises, cloud-based, or hybrid environments and can help you build or maintain a resilient, protected and efficient infrastructure that aligns with your mode of computing. Progent also offers online and onsite training for individuals or groups to help manage and use your iOS devices in a secure, collaborative environment that maximizes the strategic value of your information system.
Cisco offers a full product line of routers that includes appliances designed to deliver the protection, bandwidth, and reliability demanded by customers ranging from small offices to global enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and backup power for improved reliability and system availability. Progent can show you how to choose and integrate Cisco routers to establish a solid infrastructure for your network and to make it easy to expand as you add new users, start new offices, install new services, open your network to clients and partners, and manage a more mobile workforce. Progent can provide help with a variety of routers based on the Cisco IOS operating system, such as Cisco's 800 series of small business routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 3900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for core Networks, plus older 3600 and 3700 Routers.
Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size company's production servers in an environment that gives the highest degree of dependability and expandability and is also simple to move to another host. ProSight Virtual Hosting services are based upon proven virtualization platforms that enable small businesses with multi- platform IT systems to economize significantly on the costs of capital equipment, system maintenance, and IT management while achieving enterprise-class reliability and an unprecedented degree of vendor independence.
Progent's certified engineers offers remote and onsite consulting services to assist your company to manage, support, and repair computers based on Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with management automation, network security, disaster recovery, online access, smartphone and tablet integration, wireless configuration, and 24x7 network monitoring.
Microsoft 365, formerly called Office 365, is Microsoft's expanding suite of productivity applications and cloud services available on a monthly or annual subscription basis. Microsoft 365 applications and cloud services are available in an array of product bundles targeted at customers from students and home offices to global enterprises. Progent offers quick and affordable online access to consultants with expertise in Microsoft, Mac, iOS, and Android technology. Progent can help you to evaluate the many subscription plans offered with Microsoft 365 and integrate your information network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with multi-vendor networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help you to build and manage hybrid ecosystems that seamlessly combine local and cloud-based resources.
Altaro VM Backup software from Hornetsecurity provides small businesses a dependable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for local, offsite, distributed, and cloud environments and also supports cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or onsite services to assist you to design, install, optimize and debug a comprehensive backup and disaster recovery system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup technology.
Progent's Microsoft-certified consultants can show you how to rationalize the business case for deploying Microsoft SharePoint Server 2007, advise you on the most sensible version of SharePoint Portal Server for your application, provide setup and deployment services, assist you to install Microsoft SQL Server as a back-end DBM, optimize your network integrity, integrate your off-the-shelf and custom application programs to operate with SharePoint Portal Server 2007, develop a comprehensive security strategy that incorporates portal solutions, and deliver maintenance and Help Desk services.
Progent can provide the affordable services of online Internet connectivity experts to help your company to evaluate or enhance your Internet services so your Internet access solution matches your business requirements. Services provided by Progent include evaluation of your existing bandwidth utilization, vendor and service plan analysis and ordering, network provisioning, and managing a seamless move to a different carrier and/or service arrangement. Provisioning can include enhancing existing routers and switches and deploying additional ones, setting up firewalls, and designing dependable BGP architectures.
Progent's Shared Call Center service allows your business to split the load for Help Desk services transparently between your in-house IT team and Progent's pool of veteran technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the top shared PSA tool for managing service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Progent is a reseller and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management platform that incorporates AI software and advanced services to provide comprehensive endpoint detection and response (EDR).
Progent's Cisco-certified CCIE network experts can help you to maintain your existing PIX or Cisco ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, deploy, optimize, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services
Ubiquiti's UniFi line of Wi-Fi products includes indoor and outdoor Wave 2 Wi-Fi APs, WiFi 6/6E and WiFi 7 APs, security gateway appliances, switches, VoIP phones, and security cameras. Progent offers the skills of veteran wireless professionals who can assist you to determine the benefits of Ubiquiti's UniFi products for your business and assist you to plan, deploy, manage, and maintain your UniFi solution.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that uses advanced 24x7 remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of vital devices.
Microsoft Certified Partner Exchange Server 2010 Migration Consulting
Medium-size companies can get all the advantages of Operations Manager and have fast availability of Progent's Microsoft and Cisco Certified IT consulting experts. Thanks to Progent's economically priced IT support programs, mid-size businesses can select a simple co-sourcing package based on Microsoft System Center Operations Manager 2007 with network monitoring, proactive alerts, comprehensive reporting, Help Desk Call Center, and online troubleshooting. For companies with line-of-business environments who need high availability networking, Progent offers a comprehensive round-the-clock outsourcing solution. Progent supports Microsoft Operations Manager 2007 to offer medium-size business networks enterprise-class availability, protection and performance.
Progent is one of the most qualified information technology support firms for creating e-mail solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size companies derive the full benefits of Microsoft Exchange Server 2000 for common situations such as upgrading from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 support.
Microsoft 365 Exchange Online allows you to use cloud-based virtual machines, mailboxes and associated email infrastructure to reduce capital costs and management overhead. You can configure Microsoft 365 Exchange Online to host all your mailboxes, or you can set up a hybrid solution that combines on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants offer affordable online support to help your organizations to evaluate the potential advantages of Exchange Online, plan a solution that fits your business needs and budget, implement a non-disruptive migration from your current Exchange organization to one that incorporates Microsoft 365 Exchange Online, train your management team and users, and provide as-needed consulting and technical support.
Progent's certified Windows Server 2022 experts can assist your company to plan and carry out a cost-effective upgrade to Windows Server 2022 using a self-hosted network architecture or a hybrid deployment model that integrates cloud-based Windows Server on Azure with an on-site installation of Windows Server 2022.
Progent's SonicWall firewall consultants can show you how to deploy, maintain, and update SonicWall firewall/VPN appliances including the newer SonicWall TZ, NSa and NSsp Series of firewalls and the older SonicWall PRO 2040 products. Progent's CISSP and CISA-certified network security consultants can help you incorporate SonicWall security gateways into a complete security plan and build security into your corporate processes.
Internet Security and Acceleration Server 2006 is a multi-functional edge gateway that provides a powerful application layer firewall, VPN, proxy, and Web caching solution for protecting the Internet-facing applications of any sized business against a wide range of attacks. Progent's Microsoft Internet Security and Acceleration Server 2006 experts can help you design, cost-justify, pilot, install, customize and support the any edition of ISA Server on your network.
The clustering feature set incorporated into the high-end editions of Windows Server 2008 has been radically redesigned to simplify the installation, setup, and management of server clusters that provide greater levels of system dependability, security, performance, and flexibility. New or improved features include automated cluster Validation, revamped setup and installation, unified cluster administration, redesigned cluster architecture for increased availability, hardened security and quorum structure, minimization of failure points, more disk and memory capacity, and enhancements for geographically dispersed clusters. Progent's consultants can assist you evaluate the advantages of Windows clustering, design and implement a deployment, educate your network support staff to manage your cluster environment, provide ongoing consulting and support services, and produce and validate a disaster recovery plan.
Lync 2010 supports IM, Presence, voice/video conferencing, desktop collaboration, and both VoIP and PSTN calling. Lync Server 2010 can extend the capability of Exchange Server, SharePoint and Office or cloud-based Microsoft 365 and simplify management via integration with Active Directory. Lync 2010 can also reduce capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX systems, or conventional video conferencing solutions. Progent's Microsoft-certified IM and Presence consultants can provide online and on-premises support to help your company to manage and troubleshoot your existing Lync 2010 deployment or evaluate the advantages of migrating from Lync Server 2010 to Skype for Business, which is the new release of the product. Progent can also assist your organization to design and carry out a smooth Skype for Business migration or a migration to Microsoft Teams.
Progent offers one-on-one training customized for people who wish to broaden their knowledge of the macOS and OS X platform, Mac computers, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or individual webinar classes for macOS and Mac OS X application software.