Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Small companies who utilize familiar independent consultants or who employ internal support personnel benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, secure, and efficient.
Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile operating system that enables small businesses to transition from the older stand-alone in-house datacenter to the contemporary hybrid computing paradigm that combines local and virtualized cloud-based software and infrastructure. Progent's consultants offer budget-friendly remote consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to assess the possible productivity and cost advantages of migrating to Essentials and adopting a hybrid on-premises/cloud model for your computing environment. Progent offers comprehensive project management to help you design and execute a smooth move to Windows Server Essentials, Microsoft Office 365, and other Azure Cloud platforms and services. Progent also offers as-needed consulting help, troubleshooting, and customized training.
Colocation data centers allow companies to share enterprise-class facilities for housing network hardware that runs vital applications and services. Progent's Microsoft and Cisco premier IT experts can assist your company with all aspects of your colocation program including selecting and moving to a colocation facility, designing system architecture, specifying hardware, on-site and remote maintenance, setting up offsite network management, and education your support personnel.
Progent can help you to prepare for, deploy, and operate Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade smoothly to Configuration Manager 2012 from an older change management solution or assist you to enhance your current SCCM 2012 environment to support your evolving IT needs. In addition, Progent can help you to build a software foundation that fully supports SCCM by delivering expertise with associated Microsoft platforms such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.
E-Mail Guard is Progent's affordable anti-spam and anti-virus solution that offers small businesses world-class protection from spam, viruses, DHA attacks, and other types of e-mail-based assaults on computer systems. E-Mail Guard is built on Postini's perimeter management technology, a sophisticated library of web-managed anti-spam and virus protection services that defuse email assaults before they are able to breech the corporate firewall. Perimeter Manager also lets administrators monitor and control their e-mail systems, irrespective of server platform, hardware technology, or geographic location.
Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small or mid-size organization's servers in an environment that gives the maximum degree of dependability and expandability and is also simple to migrate to another host. ProSight Virtual Hosting and management services are built on mature virtualization architectures that allow small and midsize businesses with mixed- platform environments to economize significantly on the expense of capital investments, system support, and IT administration while benefiting from world-class fault tolerance and an unprecedented degree of vendor independence.
Progent’s team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional background, in the trenches of network support, executing a wide range of technical tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices that are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class technical help, but also a support engineer with proven approaches for using technical knowledge to solve actual network problems quickly.
Progent is an Altaro partner and can design and manage an implementation of Altaro Office 365 Backup to protect your O365 mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.
The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 10 years of work in Microsoft technology, ensures you success in selecting the version and configuration of Windows 2003 Server that aligns best with your company's goals. Progent can also assist you with designing, deploying, administering and troubleshooting powerful IT applications powered by Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 Server or Microsoft Windows NT.
Progent offers customers the services of consultants who have been awarded some of the computer industry's most prestigious credentials. Progent believes that clients have the right to be sure that their IT service professionals have formal training as well as extensive practical experience so that Progent's customers can use Progent's service with trust. In many cases, vendor certifications like the CCIE confers priority for substantially superior vendor support than is offered to uncertified service providers, allowing Progent to deliver clients a higher class of IT service. In addition, major credentials such as CISA or ISSAP for IT security can help corporate clients to show compliance with regulatory demands by using the assistance of accredited industry professionals.
Progent's Microsoft-certified consulting experts can help organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an older version of Windows. Remote and on-premises evaluation and migration services for Microsoft Windows 10 available from Progent include Return on Investment estimates, project coordination, application and driver compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid solutions, mobile device management, teleworker connectivity, data and identity security, streamlined deployment and management, network infrastructure optimization, wired/wireless convergence, business continuity planning, custom training for IT support staff and users, and ongoing Call Center support services.
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter.
Progent can provide the expertise of Microsoft-certified consultants and seasoned database application programmers, DBAs, project management experts, network infrastructure architects, disaster recovery/business continuity specialists, and data security consultants to assist your business to evaluate the potential advantages of SQL Server 2012 for your business, set up pilot systems at your datacenter or at Progent's test lab, plan and execute out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and configure an efficient and safe IT infrastructure that helps you maximize the business benefit of SQL Server 2012.
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or mid-size company deploy and maintain Cisco’s security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to manage and offer the flexibility to expand with your changing business needs. Progent’s Cisco-Certified network consultants support Cisco’s complete family of hardware and software aimed at preventing information theft, virus and worm outbreaks, Denial of Service attacks, and other security risks to your network. Progent can show you how to integrate Cisco products to get safe connectivity, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized user access control foundation for user certification, authorization, and tracking from an easy-to-use Web interface.
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's consultants can also assist you to integrate your IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Unified CM Express (CME) to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager applications that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent can deliver expertise with all aspects of Cisco IP Phone integration including designing dial plans, setting up SIP trunking, deploying Cisco ISR routers with CUBE internetworking capability, and creating UCS server clustering and Cisco SRST systems for high availability.
Progent's Juniper Networks-certified network consultants can assist your company to plan and deploy Juniper Firewall and VPN technology, enhance and support your network infrastructure, and upgrade smoothly from discontinued products to current releases. Progent's Junos OS engineers can offer expertise with Juniper's premier network control software to enable your business to simplify the management and improve the protection of your Juniper VPN appliances and firewalls. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations manage environments that include a mix of Juniper's OS platforms.
Microsoft Certified Expert Professionals Exchange Upgrade
Progent's Microsoft-certified consultants have 20 years of experience planning, installing, and supporting email solutions for companies in the and throughout the United States. Progent provides affordable Microsoft Exchange Servers consulting support to ensure that your email environment features compliance, fault tolerance, easy connectivity for off-site and wireless users, time-saving management utilities, and productive integration with telephony. Progent provides consulting and integration services for Exchange 2016 Server, Exchange 2013, Microsoft Exchange 2010, Exchange 2007 Server, Microsoft Exchange 2003, and MS Exchange 2000. Progent can also help small or mid-size businesses to upgrade to MS Exchange 2016 Server or Microsoft Exchange 2013.
MS Communications Server delivers IM and Real Presence in an extensible, world-class solution offering advanced protection, transparent compatibility with additional Microsoft software, an extendable, standards-based development environment, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. The product allows lower costs and improved operational efficiencies, enhanced individual productivity, and better IP security. Microsoft Office Communications Server has been replaced by Lync, which in turn has been revamped and renamed Skype for Business. Progent's certified unified communications experts can provide remote and on-premises configuration support and troubleshooting help for your Office Communications Server deployment and can help your organization to evaluate the advantages of migrating to Skype for Business. Progent can also assist you to plan and implement a smooth upgrade that will add significant strategic value to your information network
Top Ranked Exchange 2007 to Exchange 2010 Upgrade Consultants
Progent provides three essential kinds of Help Desk services : Microsoft and Cisco Helpdesk Outsourcing Services, Virtual Help Desk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft professionals offers your customers instant access to a dependable technical resource with extensive experience providing phone support and remote access repair for networks powered by Microsoft technology. Progent's focus is on earning the support Helpdesk a respected image as a key contributor to company performance. Progent's goal is to resolve and not merely record problems.
Progent's Microsoft-certified SQL Server developers and database administrators can provide online expertise to help organizations of all sizes to create, administer, and maintain applications powered by the Microsoft SQL Server RDBMS platform and Microsoft's .NET architecture. Progent's SQL Server consultants offer help with any element of application development in environments that range from small office databases to VLDB applications and enterprise-class data warehousing.
Progent offers small organizations a pair of ultra-affordable security inventory scanning packages that include, for a set price, remotely managed scans of your security profile which are analyzed by expert information security engineers who interpret the data collected by the scan, present unbiased evaluations of your current network security, and make recommendations for remediation. Progent has developed two complementary security inventory scanning packages for external and internal scanning that are priced to fit the budgets of small businesses while providing enterprise-quality assessments of your IT network's vulnerability to attack.
Progent's ProSight Virtual Hosting service offers proven virtualization technology, a world-class data center facility, and the support expertise of Progent's Microsoft-certified engineering group to provide small companies with a complete IT outsourcing alternative that improves network availability and protection, eliminates management hassle, and saves money. With Progent's Private Cloud Hosting, a smaller company can have each of its operating system platforms and key application servers supported within a secure and fault tolerant data center on a high-performance, high-availability virtual machine configured and supported by Progent's computer service experts.
Progent's certified ISA Server consultants have extensive backgrounds creating corporate security solutions for information systems with multiple locations, mobile workers, and line-of-business eCommerce applications. A Progent ISA Server engineer is ready to help your small or mid-size business plan and implement a configuration of ISA Server 2004 that supports your IT security requirements without limiting your network.
Altaro VM Backup software provides small and mid-size businesses a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted architectures and also enables low-cost backup to Microsoft Azure storage. Top features include state-of-the-art inline deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup spacing as little as five minutes for minimizing your Recovery Point Objective, advanced encryption, granular recovery options for individual files and emails, support for Windows CSV and vCenter for handling larger environments, and support for Volume Shadow Copy Service (VSS) to back up live virtual machines with zero downtime. Progent is a certified Altaro partner and offers a wide array of services to assist you to plan, install, optimize and troubleshoot a backup/restore system based on Altaro VM Backup software.
If you have a small business IT system with 10 to 50 network users, Progent's IT outsourcing services free your business from over-reliance on single freelance consultant while giving you affordable and reliable access to high-quality technical support. By delivering network support service when you require it, providing advanced expertise for critical applications, offering unique services such as 24x7 server monitoring, and charging only for support you use, Progent offers you an economical way for maximizing the productivity and profitability of your small business information system. Progent is the intelligent way for small organizations to build and support a reliable and safe IT system and to benefit from quick access to the experienced help ordinarily available only to businesses who can support a large in-house IT organization.
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that embodies more than 25 years of background assisting manufacturing and distribution organizations to simplify complex supply chains and improve the efficiency of critical processes to bring products to market quickly and meet customer schedules consistently. Progent offers the skills of an ERP specialist with more than 20 years of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or onsite consulting that spans from as-needed advice to comprehensive solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, CPQ, web site integration, technical support, ETL, Excel and SQL integration, disaster recovery planning, and database administration.
SQL Server 2016 introduces significant enhancements in performance, capacity, security, uptime, BOYD support, plus integrated analytics and reporting. Innovations include PolyBase for handling relational and non-relational databases in one appliance for big data applications, Hadoop support, Always Encrypted mode, Mobile Reports, and seamless management of local and cloud resources. Progent's Microsoft-certified consulting team can deliver remote and onsite expertise to assist businesses of all sizes to configure, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft products such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Progent can assist you to plan an upgrade to Microsoft Teams from Skype for Business Online or Lync Server and configure, administer, and debug a cloud-based or hybrid deployment of Teams. Progent can assist you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your phone system.
Nexus switches are engineered to provide the throughput, expandability, uptime, virtualization support, capacity, data protection and manageability needed to function as the foundation of a world-class data center. Progent's Cisco-certified Nexus switch experts are available to provide online and onsite consulting and troubleshooting expertise to assist your business to create an efficient switch architecture, set up pilot environments to validate your switching solution, deploy Nexus switches, create and enforce appropriate policies, run security vulnerability assessments, configure proactive monitoring and alert systems, consolidate resources by means of virtualization technologies, analyze and repair switching and routing issues, maximize system performance, perform capacity planning, and set up the powerful fault-tolerant features incorporated into Nexus family of switches. Progent can also assist you to migrate non-disruptively from outdated Nexus switches or Cisco Catalyst switches to current Nexus platforms.
Progent's Cisco-certified wireless integration consultants can assist organizations to configure, manage, and debug Cisco wireless devices including Cisco's Aironet and Meraki Wave 2 Wi-Fi access points as well as Cisco's Wireless Network Controllers.
Progent's Data Center engineers can show you how to find high availability data centers that match the specific requirements of your company. Fault tolerant Internet Data Centers are particularly appealing to small businesses due to of their affordability and simplified logistics compared to pursuing a do-it-yourself approach. Trying to create an in-house data center that offers even a minimum level of fault tolerance is too expensive for the majority of small organizations. Progent can help you reap all the advantages of non-stop data centers and 24x7 colo sites by providing a full range of engineering and support services.
Progent offers the part-time or temporary assistance of a seasoned CIO who can provide strategic direction to assist you pick and support network technology appropriate for your current needs and that can serve as a solid basis for your growth. Progent's part-time Chief Information Officer services provide economic advantages to organizations who want to optimize the benefits from their IT expenditures but who are without the budget or unwilling to add another high-level manager to their head count. Because Progent is vendor-neutral, with a sizable team of consultants certified to support all leading OS platforms and connectivity technologies plus a broad selection and business software, Progent is in an ideal position to provide unbiased recommendations along with expert technical support for creating IT solutions that fit the particular requirements of your organization.
Microsoft SQL Server 2008 offers indispensable, standardized tools to IT professionals and network users, lessening the complexity of designing, integrating, administering, and using company information and analytical programs on platforms ranging from handheld devices to corporate data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2008 call for a network consulting firm with real-world experience and wide knowledge in designing and building data-driven, comprehensive business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft technology, ensures you success in designing, configuring and managing Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET environment.
Progent's certified SharePoint 2019 and SharePoint Online experts can provide affordable online and on-premises consulting expertise, application development, and technical support services for organizations of all sizes who want to upgrade to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help you plan and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud-based infrastructure into a seamless information management solution.
ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of vital assets that power your IT network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt your business.
SQL Server 2016 introduces significant enhancements in performance, capacity, security, uptime, mobile computing integration, plus integrated BI. Innovations include PolyBase for processing SQL and NoSQ files simultaneously for big data applications, Hadoop support, Dynamic Data Masking, Mobile Reports, and centralized management of on-premises and cloud operations and services. Progent's Microsoft-certified consultants can deliver remote and on-premises expertise to assist organizations of all sizes to deploy, administer or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft platforms including Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM and GP, Skype for Business, and SCOM.
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server 2003 platform and based on technology originally produced by Connectix, delivers the power needed to carry out server consolidation, application migration, and server isolation projects through virtualization techniques in an enterprise-ready IT environment with high expandability, manageability, and reliability. Microsoft has aimed Virtual Server at companies who want to improve operational efficiency in application programming and piloting, migration from outdated line-of-business applications, and server consolidation. Progent's skilled Virtual Server consultants can assist your IT staff to assess and integrate Microsoft Virtual Server.
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it.
Progent's certified Windows Server 2019 consultants can assist your company to plan and carry out an efficient migration to Windows Server 2019 using existing system architecture or a new cloud-hosted or hybrid model. Windows Server 2019 offers major enhancements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, availability, and container support.
Progent's certified Office Excel and Office 365 Excel consultants offer a broad variety of online support services to help your organization to design, develop, test, deploy, manage, and troubleshoot applications powered by any version of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can assist your business to move your legacy Excel solutions to the newest releases of Excel, support Excel on Apple iOS-based iPhones and iPads and Android smartphones and tablets, and identify and fix compatibility problems between various releases of Office Excel. Progent offers as-needed support to organizations looking for a fast fix to a specific problem related to Office Excel and Progent also offers comprehensive project management services for upgrading or creating line-of-business application software built on Office Excel. Progent's affordable webinar training for Excel can be custom tailored to meet the special requirements of individual users or teams.
If your company network combines UNIX, Linux or Solaris technology with Microsoft Windows, Progent can help you to incorporate your servers into a unified environment that allows all your operating systems to coexist for easy management, seamless information exchange, high availability, enhanced throughput, and tight protection. Progent's UNIX/Linux/Solaris and MS Windows integration assistance services feature IT architecture integration and service, support for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, remote technical help and troubleshooting, in-person technical support, and Help Desk services.
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that incorporates over 25 years of background assisting manufacturing, distribution and service companies to manage complex supply chains and improve the efficiency of critical processes in order to bring products to market quickly and meet customer schedules consistently. Progent offers the skills of an ERP specialist with more than 20 years of background working with the SyteLine/CloudSuite Industrial platform. Progent can provide online or onsite consulting that can range from occasional guidance to comprehensive solution planning and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, application development, CPQ, web site integration, troubleshooting, ETL, Office 365 integration, disaster recovery planning, and DBA services.
Progent can provide the expertise of a senior specialist with years of experience configuring, managing, and upgrading immersive telepresence platforms from top-tier suppliers including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your in-house network support group, your ISP, and your video conferencing platform vendor to assist your organization maximize the business value of your video conferencing ecosystem.
Microsoft allows you to create seamless hybrid networks that integrate Office 365 and on-premises Exchange systems. This allows you to have some mailboxes located on your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can assist your organization with any phase of designing, implementing and troubleshooting your hybrid Office 365/Exchange solution. Progent's Exchange consultants can deliver occasional support to help you through stubborn technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is successfully completed on time and within budget.
Progent’s IT outsourcing services offer budget-friendly network consulting for small businesses. Whether it involves planning network architecture, creating an internal Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your system, or creating a web-based eCommerce application, outsourcing your IT technical services can reduce expenses and eliminate risks, permitting IT support expenses to grow in a more linear and manageable fashion than is feasible by assembling a bulky, all-purpose in-house network support staff. Progent’s Outsourcing White Paper and datasheets show how Progent can enable you to create a secure and highly available network architecture for your critical applications based on Microsoft Windows such as Microsoft Office XP, Office 2003, and Microsoft Office 2000.
Progent's Microsoft-certified consultants can provide affordable remote and on-premises expertise, application development, and troubleshooting support for businesses of any size who intend to migrate to SharePoint Server 2016 or SharePoint Online from prior releases of SharePoint.
Progent’s IT outsourcing packages offer affordable computer consulting for mid-size businesses. Whether it includes designing system infrastructure, creating an in-house Help Desk or using an outside one, rolling out a new email system, monitoring your network, or developing an on-line eCommerce solution, outsourcing your IT engineering services can reduce expenses and minimize uncertainties, allowing IT support expenses to grow in a more linear and manageable fashion than is possible by assembling a bulky, all-purpose internal IT staff. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you create a secure and robust network architecture for your vital Windows-based applications such as Windows 2008, Exchange Server, and SQL Server 2008.
Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, such as printers, network infrastructure appliances such as switches and Wi-Fi access points, and Internet-of-Things (IoT) devices such as sensors and health monitors.
Progent can help your business in any and all facets of your migration to Microsoft Exchange 2016 including planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; determining storage requirements for your virtual machines (VMs), databases and log files; setting up HLB for fault-tolerant CAS services; designing, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; preparing the firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Cisco Unified Communications Manager, previously branded CallManager, is the heart of Cisco's collaboration platform. Unified CM and Cisco Unified Communications Manager Express provide a borderless IP-PBX by integrating with unified messaging apps that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's CCIE-certified network consultants can deliver effective and affordable online and on-premises expertise to help organizations of any size to build and administer CUCM environments by providing Cisco Unified Communications Manager integration and technical support services that deliver maximum business value. Progent's consultants can assist with any aspect of Unified CM setup and troubleshooting in areas such as integrating Cisco Voice over IP phones and Video phones, designing dial plans, configuring SIP connections and PSTN support, deploying ISR G2 routers with CUBE support, creating UCS server clustering systems for high availability, performance tuning, and integration with Exchange Server.
Microsoft Communications Server delivers Instant Messaging and Real Presence as part of a scalable, enterprise-grade solution offering advanced protection, transparent compatibility with popular Microsoft products, an expandable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Your enterprise can realize lower costs and elevated operational efficiencies, increased individual productivity, and better intellectual property protection with this simple-to-administer, highly available IM platform. Effective deployments of Office Communications Server require extensive planning and thought before installation. Progent's Microsoft-certified professionals can provide the skill needed to realize all the benefits of Office Communications Server throughout your whole corporation.
Progent's ProSight Email Guard solution uses the technology of top data security companies to provide centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter.
Progent can assist your business to prepare for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to Configuration Manager 2012 from an older device management platform or help you to enhance your current SCCM 2012 environment to accommodate your changing business requirements. Also, Progent can help you to build a software foundation that extracts the most value from SCCM by providing advanced consulting support for related Microsoft platforms such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.
Small to mid-sized businesses can now get all the benefits of Operations Manager 2007 and also have fast access to Progent’s Microsoft Certified IT consulting experts. With Progent's affordably priced IT support programs, small businesses can select a basic Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to offer small business networks world-class availability, security, and productivity.
For desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can assist you to design a XenDesktop environment that improves the business impact of your information network; configure XenDesktop technology with your physical and virtual servers, user devices, and peripherals; migrate your older virtual desktop software to current versions of XenDesktop; and provide advanced online technical support. Progent can also train your network managers to adhere to best practices to maintain your XenDesktop solution effectively.
Microsoft Exchange 2003 to Exchange 2010 Upgrade Consulting
Progent can assist you to utilize Cisco's infrastructure products to build a robust basis for your local, cloud-centric, or hybrid-cloud data center and improve operations in key areas such as compute and storage consolidation, security and compliance, versatility, availability, and disaster recovery.
ProSight Data Protection Services ECHO from Progent provide small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your critical data.
Progent's SonicWall firewall experts can help you configure, maintain, and troubleshoot SonicWall firewall/VPN appliances including the newer SonicWall TZ and NSa Series of firewalls and the legacy SonicWall PRO 2040 products. Progent's CISM and GIAC-certified cybersecurity consultants can show you how to incorporate SonicWall firewalls into a complete network protection solution and design protection into your business processes.
Progent is committed to information transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Small companies who work with trusted freelance consultants or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.
For enterprises with branch offices in or any area covered by Progent's engineers, Progent's Microsoft-Premier network support professionals and authorized Cisco network consultants offer a range of network support services such as project management, SOX compliance, site moves, enterprise security, network architecture, on-site or phone-based branch office support, and technical support for data center hosting facilities. A Progent network consultant can show you how to design a multi-site network that makes smart use of colocation services and Internet hosting sites. Progent’s Microsoft Certified consultants can help large enterprises plan, integrate and maintain massive rollouts of updated releases of Microsoft technology including Enterprise Active Directory, Microsoft Exchange Server, SharePoint, Microsoft SQL, and Enterprise editions of Windows. Progent’s CCIE and CCNP experts can help you configure Cisco products for connectivity solutions that combine basic, high-speed, integrated, and remote networking.
Consulting Services Exchange 2007 to Exchange 2010 Upgrade
Progent provides small organizations a pair of low-cost network security evaluation packages that provide, for a set fee, remotely managed inventory scans of your security profile which are analyzed by expert security specialists who assess the data collected by the remote scan, present objective summaries of your existing security vulnerability, and offer suggestions for remediation. Progent offers two non-overlapping network security evaluation packages for external and internal scanning that are priced to fit the budgets of small companies while delivering enterprise-class evaluations of your IT network's vulnerability to attack.
To provide economical network services for small businesses, Progent offers comprehensive computer outsourcing packages that offer small companies quick access to technical help without requiring you to recruit, train, and manage a large in-house IT staff. Progent’s IT outsourcing services give you an affordable alternative for creating a secure and robust environment for your favorite Windows business productivity products including Office XP and Microsoft Office 2003.
Progent can provide quick access to the skills of seasoned Wi-Fi consultants who can assist you to assess the value of Ubiquiti UniFi Wi-Fi APs for your business and assist you to plan, deploy, manage, and troubleshoot your UniFi network. Progent can also carry out a wireless site survey to assist you to select, configure, and position Ubiquiti UniFi Wi-Fi access points for optimal signal coverage and throughput.
VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent process for recovering services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent’s Shared Call Center service allows your business to split the load for Help Desk support transparently between your IT staff and Progent's roster of seasoned technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced support solution based on the top shared professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent’s professionals offer expertise in a variety of technologies relevant to mobile networking such as network topology, wireless data synchronization, wireless security, wireless e-mail, Microsoft Windows Mobile, RIM Blackberry, and mobile application development. Progent's certified experts can save your company time and money by applying their wireless background to help you select and configure mobile connectivity technologies that make sense for your company. Progent can also optimize your network infrastructure so that wireless appliances perform better.