Progent's computer outsourcing support offerings for small companies include designing Server 2003, Microsoft .NET Server, and BackOffice systems, coordinating migrations Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, online and on-premises troubleshooting, resolving stubborn IT problems, and producing a comprehensive security plan. Progent can help you enhance system reliability and performance with non-stop configuration, resilient network architecture, and proactive server monitoring. Progent also offers special project assistance for major upgrades and can assist with requirements assessment, product identification, BOM production, sourcing qualification, purchasing logistics, and professional documentation. Progent's IT outsourcing service also includes training for office productivity programs such as Office XP.
Progent offers nationwide online technical support and troubleshooting services for businesses who operate Sun Solaris networks or whose information systems feature a combination of Sun Solaris and Microsoft Windows products. Remote IT help offers optimum return for your information technology dollar by preserving user productivity and limiting the hours charged for computer analysis and repair. Advanced online support technology and experienced service specialists and consultants combine to enable Progent to handle the majority of IT issues without squandering time and expense by traveling to your location. In most of cases your network problems can be remediated over the phone or through a combination of phone support and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP and ISSAP certified security specialists to assist you with the most challenging network problems.
Cisco has developed a full array of routers that includes appliances designed to deliver the security, bandwidth, and availability demanded by customers ranging from small offices to worldwide enterprises and service providers. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved reliability and network availability. Progent can help you select and configure Cisco routers to establish a solid infrastructure for your IT system and to make it economical to grow as you support new users, start new offices, deploy new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide help with a range of routers based on the Cisco IOS platform, including the Cisco 800 series of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 2900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, plus older 1700 and 2600 Routers.
Progent's high availability network experts provide non-stop computing support, disaster recovery planning, network load balancing, 24x7 interoffice access, non-stop Internet connection design, fault-tolerant data center services, and other fault-tolerant networking support to help your company integrate a 24x7 network for strategic applications. Progent possesses the background to develop economical, 24x7 systems by utilizing the evolving library of Microsoft Windows Cluster servers including Windows 2003 Cluster Server, SQL Cluster Server, and Exchange Cluster. Progent's Microsoft and Cisco certified engineers can show you how to you design a fault tolerant mutli-location network with a fully mirrored Internet connection and intelligent system load balancing.
Progent offers cost-effective online consulting to help your business to plan, deploy, and fix any facet of your iOS and Windows integration efforts and is available for quick jobs to help you get past specific technical bottlenecks or long-term engagements to help you complete large-scale projects on time and within budget. Progent has expertise in on-premises, cloud-based, or hybrid environments and can help you build or support a resilient, protected and scalable network infrastructure that is best suited to your computing model. Progent can also provide online or onsite training for individuals or groups to show you how to manage and use your iOS devices in a secure, collaborative environment that maximizes the business value of your IT system.
ProSight Reporting is a growing suite of real-time reporting utilities designed to integrate with the leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's certified cybersecurity consultants can perform NodeZero-powered penetration tests to make sure your security defense systems and policies are properly set up and effective.
Remote 24x7 network monitoring, proactive alarms, and periodic reports are vital to preserving the health of your network and avoiding unnecessary and expensive downtime. Remote Monitoring and Management solutions have advanced to the point that businesses of any size can afford a degree of network stability that was once limited to large enterprises. Progent can provide several Remote Monitoring and Management solutions delivered as economical services created to assist your company to identify and fix a an array of network issues before they can disrupt your business.
Progent's Microsoft consultants provide small and medium size companies enterprise-level consulting support for Systems Management Server and System Center Configuration Manager 2007, Microsoft's solutions for update and deployment management. System Center Configuration Manager is the new title for the change management platform formerly called Systems Management Server. System Center Configuration Manager offers a variety of enhancements to SMS Server such as comprehensive automation, integrated Windows Vista Windows Server 2008 support, NAP security support, and device driver management. Progent's certified consulting professionals can show you how to use SMS or Configuration Manager economically for automated operating system and application software deployment, security patch control, application metering, and licensing reconciliation. Progent's consultants can also assist you to move smoothly from SMS Server to Configuration Manager.
For businesses that have a combination of Mac and Windows desktops, there are two popular alternatives for using Windows-only applications on an Apple Mac: remote access to a physical Windows computer or local emulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Mac allows you to connect a Mac to a networked Windows-powered computer to run Windows software and share network resources. Microsoft's Virtual PC for Apple Mac emulates Windows on an Apple Mac computer so you are able to run Windows programs locally. Progent's macOS and Mac OS X technology support experts can help your company to maintain these products for running Windows software on your Apple Macs and can in addition assist your business to assess and install other products for Windows PC emulation.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of critical assets.
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist you to halt the progress of an active ransomware attack. Call 800-462-8800
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help your business to halt the progress of an active ransomware breach. Call 800-462-8800
Progent's certified security consultants can run NodeZero-based threat assessments to verify your security monitoring and protection tools and policies are correctly configured and effective.
E-Mail Guard is Progent's economical anti-spam and virus protection managed service that gives small businesses world-class defense against spam, viruses, DHA attacks, and other forms of email-borne attacks on computer systems. E-Mail Guard is powered by Postini's Perimeter Manager, a full library of web-managed anti-spam and anti-virus services that ward off email attacks before they are able to penetrate the network firewall. Perimeter Manager also lets administrators track and control their email application, regardless of server vendor, hardware type, or data center location.
Configuration Manager automates software deployment at scale, centralizes security and compliance settings management, keeps track of network resources, protects against company data leakage, performs network health reporting, enables safe end-user self service, and offers a common point of control for administering mixed-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud integration experts can help businesses of any size with any facet of designing, installing, operating and troubleshooting a System Center Configuration Manager deployment for local, cloud, or hybrid environments.
Progent's Network Contact Center Outsourcing Support Services for PC desktop support are intended especially for small businesses who require fast availability of a Help Desk Service Center with expert telephone support and effective escalation options but who have to work within a limited information technology budget. Key features of Progent's Help Desk Outsourcing Services are Help Desk Call Center Phone Support, Optional Remote Access Provisioning, Initial System Assessment, Problem Prioritization, Virtual Help Desk Call Center Support, Per Minute Billing, and Helpdesk Applications Selection and Integration.
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of the time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it.
ProSight Active Security Monitoring (ASM) incorporates next generation behavior analysis technology by SentinelOne to defend endpoint devices and physical and virtual servers against recognized and novel ransomware crypto-worms like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
Microsoft Windows Server Update Services allows information technology managers to deploy and monitor the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft SUS, IT staff can completely and easily manage the installation of updates that are published via Microsoft Update to servers and workstations in an organization. Progent can assist you with complex details of the initial configuration of Microsoft WSUS such as planning the Microsoft SUS deployment, setting up user's computers, defining the Group Policy parameters, and ensuring your Microsoft SUS Group Policy Object is linked to an Active Directory container that makes sense for your network environment.
Progent's Microsoft-certified consulting experts can help you to determine the benefits of Microsoft Exchange Server 2010 for your business and can assist you to design and implement a smooth upgrade to Exchange Server 2010 from Exchange 2003 or Microsoft Exchange Server 2007 that will provide fast payback by improving your productivity, lowering the expense of hardware and support, simplifying management, and consolidating your vital communications technologies.
Colocation sites make it possible for businesses to share enterprise-class facilities for housing computer hardware that runs critical applications and services. Progent's Microsoft and Cisco certified IT experts can assist your company with all facets of your colocation program such as choosing and migrating to a colocation facility, creating network topology, defining required equipment, on-site and on-line troubleshooting, setting up offsite system administration, and training your support personnel.
Progent is convinced that a carefully architected and executed information system is a crucial piece for accelerating any firm's success, and we follow this philosophy in our own system infrastructure. We have built a zero-downtime virtual office infrastructure that allows our staff engineers and authorized contractors to deliver rapid and efficient service, cooperate easily on complex projects, and experience career and personal growth by acting as a member of an exciting company ethos of personal drive and independence.
The current ASA 5500-X Family of firewalls with Firepower Services offer significantly more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-certified CCIE network experts can help your company to maintain your legacy PIX or ASA 5500 firewalls or upgrade efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, configure, tune, manage and troubleshoot firewall environments based on Cisco ASA firewalls with Firepower Services.
Progent's Standard Help Desk Services provide a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Help Desk services are offered at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
For businesses that have a combination of Apple Mac and Windows computers, there are two popular solutions for using Windows-dependent software on macOS or OS X: an external connection to a physical Windows computer or local simulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Mac enables you to connect an Apple Mac to a remote Microsoft Windows-powered computer to use Windows applications and access system resources. Virtual PC for Apple Mac emulates Windows on an Apple Mac system so you can run Microsoft Windows applications locally. Progent's Mac technology consultants can assist you to manage these products for running Windows programs on your Apple Macs and can in addition assist you to assess and install third-party solutions for Windows platform simulation.
Stealth penetration checking is an important component of any comprehensive network security strategy. Progent's security experts can perform extensive penetration checks without the knowledge of your company's internal network support resources. Stealth penetration checking uncovers whether current security monitoring systems such as intrusion incident alerts and event log analysis are properly configured and actively observed. Progent can provide ongoing automatic PEN testing to map your internal and external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, stolen credentials, uninstalled patches, and ill-advised IT product defaults can be chained together by threat actors into the multi-vector attacks typical of the latest strains of ransomware.
Progent's Microsoft-certified network engineers can assist your organization to determine the value of Microsoft Exchange Server 2010 for your business and can assist you to plan and carry out an efficient migration to Microsoft Exchange 2010 from Exchange Server 2003 or Microsoft Exchange Server 2007 that will offer fast payback by improving your productivity, cutting the cost of equipment and support, simplifying administration, and consolidating your key communications technologies.
Progent's CISSP-certified network security experts can assist businesses of all sizes with any aspect of IT security. Progent can help create cost-effective cybersecurity solutions that protect a small business against modern malware attacks or Progent can design, deploy, and monitor a comprehensive security environment for hybrid networks that support onsite, online, and mobile clients sharing network resources spread over a mix of physical datacenters and public and private clouds.
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that incorporates over 25 years of background assisting manufacturing and service organizations to manage complicated supply chains and improve the efficiency of critical business processes in order to get products to market fast and adhere to customer commitments dependably. Progent can provide the expertise of an ERP specialist with over two decades of background working with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or onsite consulting that spans from occasional advice to comprehensive solution design and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Microsoft 365 integration, disaster recovery planning, and database administration.
If you want to revamp your corporate web site, create internal webs for applications such as human resources or employee education, establish a powerful web presence for a new business, or write line-of-business, data-driven custom web applications, Progent can supply talented and proven web developers. Progent's consultants can also show you how to build and maintain a secure, robust server and communications network, including off-site and wireless connectivity, to support your web solutions.
Progent's Cisco certified network infrastructure experts can provide high-level support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 integration consulting services to assist organizations of any size to design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica, plus multi-domain failover clusters.
Urgent Consult Microsoft Exchange Server 2010 Migration
If you are a network consultant with system support experience, joining Progent and assisting Progent's clients will enhance your skills via interaction with Progent's staff of mutually supportive, high-output consulting experts. Progent's focus on providing network consulting and computer help to small businesses will offer you the chance to work closely with business leaders and contribute tangibly to the growth of dynamic companies. In addition, Our virtual office network provides the most advanced tools for off-site support and wireless connectivity to help you to deliver speedy solutions when you take on business-critical issues.
Progent has supported Dynamics GP and Great Plains ERP software for over two decades and Progent has delivered system integration, customization, training, and debugging services since the platform's debut. Progent can provide high-level support for updating legacy Dynamics GP deployments. Progent can assist your business to plan, test, and implement a cost-effective upgrade from a an outdated release of GP to the current edition of Microsoft Dynamics GP.