Progent can help you to plan for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to Configuration Manager 2012 from a legacy device management platform or assist you to modify your current SCCM 2012 environment to support your changing business needs. Also, Progent can help you to create an infrastructure that extracts the most value from SCCM 2012 by providing advanced consulting support for associated Microsoft platforms including Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.
Cisco's Meraki MS line of access and distribution switches are intended for sites ranging from small branches to large campuses. Progent's Cisco-certified CCIE consultants can provide cost-effective remote consulting expertise to help your company to plan and deploy an efficient network architecture based on Meraki MS switches, streamline network monitoring and administration with Meraki's cloud-based management architecture, set up policies to maintain security and compliance, create and test a disaster recovery strategy, and troubleshoot technical issues associated with any facet of your Meraki ecosystem. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to create a cohesive networking solution.
Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop sharing, as well as VoIP and public switched telephone network calling. Lync 2010 can extend the capability of Microsoft Exchange Server, SharePoint and Office or cloud-based Microsoft 365 and simplify administration through integration with Windows AD. Lync can also cut capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or legacy teleconferencing technology. Progent's Microsoft-certified IM and Presence consultants can provide online and on-premises support to assist your company to manage and repair your current Lync Server 2010 deployment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also help you to design and execute an efficient Skype for Business migration.
Progent's Juniper-certified NetScreen engineer can help you to install and integrate NetScreen 5200 and 5400 routers, migrate from older NetScreen devices to more current Juniper products, and repair network infrastructure issues in all-Juniper or mixed-technology systems.
Progent's data protection experts can assist you to create, implement and administer a backup solution based on MSP360 Backup technology to protect your IT resources hosted on any major public cloud. Progent offers end-to-end monitoring and management to prevent data loss resulting from user miscues, computer error, ill-intentioned insiders, and external attacks such as ransomware.
Progent provides expertise for security analysis utilities such as LANguard from GFI for performing a set of programmed system testing scans to uncover possible security gaps. Progent has broad knowledge of security analysis tools and can help you to understand audit reports and react effectively. Progent can show you how to build protection into your business operations, install scanning tools, plan and implement a protected system architecture, and suggest procedures to maximize the safety of your IT system. Progent's security consultants are available to assist you to configure a firewall, design secure remote connectivity to email and business applications, and install VPN. Progent's certified security experts can validate the security of web applications and can conduct comprehensive security assessments of enterprise-wide security to determine your company's compliance with key international security standards such as HIPAA, NIST, and ISO 17799.
SQL Server 2005 offers powerful, familiar tools to IT experts as well as to information workers, reducing the complexity of designing, deploying, managing, and accessing enterprise data and analytical programs in environments ranging from handheld devices to corporate data systems. The sophistication and integration requirements of Microsoft SQL Server 2005 require a network consultant with real-world expertise and wide knowledge in planning and building information-based, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
Progent offers affordable online and onsite support to help businesses to migrate all or part of their core network resources to Google Cloud Platform services. This can save management hassle and equipment expense and allow the use of Google's cutting edge AI and machine learning tools. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, system design and review, testing, configuration, administration, performance tuning, licensing management, disaster recovery solutions, and security.
Progent's Apple Mac experts can support the creative aspect of Mac computing by providing consulting services and education in imaging, audio, and motion video. Progent's consultants can provide help in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or configuring an audio/video post production studio.
Progent can provide fast remote access to Cisco-certified CCIE network infrastructure consultants. Progent's CCIE consultants can connect to your network using powerful remote diagnostic utilities to provide fast and affordable troubleshooting and repair of urgent network issues.
Progent makes use of the Flexential Tampa data center primarily to provide private cloud hosting services. Progent has a group of network experts based in the Tampa area, and Progent can also provide remote support from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and veteran DRBC preparedness experts. Progent can also assist you to plan and carry out a migration to the Flexential facility with services like planning solution configuration, specifying hardware components, system setup and validation, troubleshooting, setting up online management, and training your IT staff.
Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center is available for piloting line-of-business applications, developing efficient system upgrade methodologies, evaluating and tuning performance, designing or validating business continuity solutions, mitigating compatibility problems, and building training environments for new products and technologies. For Progent clients who lack sufficient in-house resources to assemble effective test environments, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep vital IT initiatives on schedule.
Exchange 2013 Project Planning Support and Integration
Progent's Microsoft-certified failover clustering consultants can assist you to evaluate the benefits of adopting Windows Server 2012 clustering technology to build an advanced high-availability/disaster recovery strategy, help you to plan and install a Windows Server 2012 environment, deliver online and on-premises consulting services and technical support for failover clusters composed of physical servers or virtual ones, and help you to automate the management of clustered servers.
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized company integrate and maintain Cisco’s security and VPN products such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to administer and provide the flexibility to expand with your changing business requirements. Progent’s Cisco-Certified network experts are familiar with Cisco’s comprehensive line of products aimed at preventing information pilfering, virus and worm outbreaks, DDoS attacks, and other security risks to your network. Progent can help you integrate Cisco technology to achieve secure access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central user access control foundation for user certification, permissions, and tracking from a graphical Web interface.
Progent’s Shared Help Desk service allows your business to share the load for Help Desk services transparently between your IT staff and Progent's roster of certified technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small support organizations who offer scant documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by each staff member to every client. The practice of documenting and archiving service activity results in more effective support and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Progent's Microsoft-certified experts have 20 years of experience providing e-mail and integrated telecommunications/email solutions for companies. Progent provides affordable Microsoft Exchange Server consulting services to enhance email security and virus defense, achieve fault tolerant email, and implement remote and mobile email access. Progent’s Microsoft Exchange consulting and support services can aid you in designing and deploying a Microsoft Exchange upgrade or a migration from a legacy SMPT server or older Microsoft Email software such as Exchange 5.5 to Microsoft Exchange Server 2010.
Microsoft Lync Server 2013, now called Skype for Business, allows businesses of all sizes to build a centrally managed and protected communications environment that permits a Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web conferencing with application sharing, as well as IP-based and PSTN calling across a wide assortment of stationary PCs and handheld endpoints. Progent's certified Lync Server 2013 consultants and network architects can assist your company to evaluate the advantages of Lync Server 2013, design an in-house, cloud-resident (via Lync Online) or mixed model suitable for your current and future plans, deploy Lync Server 2013 so as to speed up your return on investment, and provide live webinar and onsite training to your management staff and end users. Progent has in-depth expertise in key components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help your organization to combine Lync Server 2013 with popular Microsoft 365 apps such as Outlook and PowerPoint.
Progent's certified wireless networking experts can help businesses of any size to plan, implement, manage and troubleshoot Cisco Aironet wireless access point solutions to provide the throughput, coverage, capacity, scale, security compliance and ease of management needed for seamless connectivity between Wi-Fi and wired networks. Progent can provide affordable remote and on-premises consulting services for end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can assist your business plan and manage wireless solutions that include indoor and outdoor/industrial Aironet Wi-Fi APs.
Progent's Microsoft-certified experts can provide a variety of IT outsourcing and co-sourcing services to assist companies of all sizes to deploy, manage, and troubleshoot IT systems that include workstations, notebooks, tablets, or Windows phones based on Windows 8.1. For larger organizations, Progent's senior project management consultants can help design and configure test labs to evaluate Microsoft Windows 8.1 and develop and manage Windows 8.1 migration plans following leading practices.
Cisco's Small Business 100, 300 and 500 series of wireless access points are Linux-based units engineered as value-priced wireless APs for small offices. Progent's Cisco CCIE Wi-Fi infrastructure experts can provide remote or on-premises integration and troubleshooting services to assist your organization to design, implement, upgrade, optimize, manage and debug Cisco Small Business wireless AP deployments of any scale or topology.
Progent's ProSight Virtual Hosting and Management service offers complete hosting of a small organization's servers in an environment that delivers the highest level of availability and scalability and is in addition simple to transfer to any data center. ProSight Virtual Hosting and management services are based on mature virtualization technologies that enable small and midsize companies with multi- platform environments to economize dramatically on the costs of capital investments, infrastructure support, and IT management while benefiting from world-class reliability and an unprecedented level of vendor flexibility.
Progent's Cisco-Certified network management consultants can show you how to run Cisco's management utilities alongside a selection of specialized third-party products to build a complete network management strategy in order to keep your network running reliably, fully utilize limited resources, guard your data, revive quickly from hardware breakdown or malicious assaults, and allow you to expand or repurpose network resources sensibly and affordably as your company grows.
Progent offers customers the services of engineers who have earned some of the IT industry's most prestigious credentials. Progent believes that customers have the right to know that their computer support consultants have formal training plus extensive practical experience so that Progent's clients can engage Progent's support with confidence. Often, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) confers priority for substantially superior vendor help than is offered to non-certified consultants, allowing Progent to offer clients a higher level of IT service. In addition, major certifications such as CISSP or ISSEP for network security can aid corporate customers to show compliance with regulatory requirements by using the assistance of accredited industry experts.
Progent offers online and on premises consulting to help you with any phase of BI reporting ranging from debugging or modernizing applications to designing and deploying an advanced business intelligence environment. Progent's BI experts can help your company to support your current reporting system, help you to upgrade reports from a discontinued reporting platform to a modern one, and deliver custom online mentoring to meet your specific needs. Progent’s management reporting and analytics consultants can provide expertise in all popular business analytics reporting tools including the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.
Cisco's PIX 500 Series firewalls have been discontinued and Cisco may no longer offer support these devices. Progent continues to offer technical assistance for Cisco's PIX Series firewalls to help you with maintenance and management and Progent can also help you determine if you should migrate to the latest firewall products available from Cisco. Progent's Cisco-certified specialists can help your company plan and carry out a cost-effective migration to Cisco ASA 5500-X firewalls based on industry best practices.
Progent’s team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional background, at the forefront of network support, performing a broad variety of IT projects for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This ensures that you get not only expert IT help, but also a consultant with field-tested methods for applying technical knowledge to fix real-world IT problems efficiently.
Progent offers remote and on premises consulting to help your organization with any phase of business intelligence (BI) reporting from debugging or enhancing reports to designing and implementing a comprehensive business intelligence solution. Progent's management reporting experts can help you to maintain your existing BI environment, help you to upgrade databases and applications from an outdated reporting platform to a modern one, and deliver as-needed online training tailored to your individual requirements. Progent’s business reporting professionals can provide experience in all popular business analytics reporting and visualization tools including the SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Builder.
Progent's Microsoft-certified consultants can help organizations of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage, and library resources; plan, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can help your company to move from a legacy version of System Center Virtual Machine Manager or from a third-party virtualization management platform, and Progent can show you how you to optimize and repair your current SCVMM 2012 ecosystem to make sure you get the highest possible return on investment.
Progent's ProSight Virtual Hosting service provides complete hosting of a small company's production servers in an environment that gives the maximum level of availability and scalability and is in addition simple to move to any data center. ProSight Virtual Hosting and management options are built upon proven virtualization platforms that enable small businesses with multi- platform environments to save significantly on the costs of capital investments, infrastructure support, and network administration while achieving world-class fault tolerance and an unprecedented degree of vendor independence.
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or mid-size company deploy and maintain Cisco’s security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the flexibility to expand with your growing business requirements. Progent’s Cisco-Certified network consultants support Cisco’s complete family of hardware and software aimed at preventing data pilfering, virus and worm assaults, DDoS attacks, and other security risks to your network. Progent can help you deploy Cisco products to achieve safe access, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized user access control framework for user authentication, permissions, and tracking from an easy-to-use Web interface.
Before Progent’s MOM-based solution, system problems were approached reactively, once users complained about them. With the benefit of proactive, computer generated alerts and trend reports sent by Microsoft Operations Manager, Progent is now able to address system troubles before they grow to be critical enough to impact network availability. Thanks to MOM, Progent can resolve looming problems before customers suspect that the problems exist. Progent supports Microsoft Operations Manager 2005 and MOM 2000 to offer small company IT systems enterprise-class reliability, security and performance.
Progent's network consultants can assist you to evaluate the possible benefits of Hyper-V-based virtualization for your business, conduct pilot implementations to verify Hyper-V's operation with your line-of-business software, assess your network and server architecture for smooth operation with virtualization technology, help you in migrating to Microsoft Windows Server 2008 and setting up Hyper-V, educate your network management personnel to track and administer Hyper-V, provide expert consulting help for enhancing the security of your virtual servers, design and test business continuity procedures that maximize network availability, and provide ongoing consulting and technical support including low-cost remote troubleshooting and comprehensive Help Desk outsourcing.
Progent's Power BI consultants can help you to design, deploy, maintain, update or troubleshoot your Power BI solution. Progent can also help you to prep your target data for Power BI visualizations. Progent can show you how to build and manage an onsite, cloud based, or hybrid architecture for Power BI.
Nexus series switches are designed to provide the speed, scale, dependability, cloud readiness, capacity, data protection and ease of management required to act as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts can provide online and onsite support services to assist your business to design an optimal switch topology, set up pilot systems to confirm your switching solution, deploy Nexus switches, create and implement effective policies, perform security and compliance assessments, set up proactive monitoring, consolidate resources by means of virtualization, troubleshoot switching and routing problems, optimize system performance, plan for expected growth, and take advantage of the powerful high-availability (HA) capabilities incorporated into Nexus switches. Progent can also assist you to upgrade non-disruptively from outdated Nexus switches or Catalyst switches to up-to-date Nexus platforms.
Progent's Linux support services provide small companies and software developers support for managing and maintaining Linux systems that run with Microsoft-powered networks. Progent can give your organization access to Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise provides you with an easy one-stop source to help you create and maintain a protected and reliable mixed-platform network and communications infrastructure that allows Linux and Microsoft coexistence by integrating Windows with major Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian GNU/Linux, and Slackware Linux.
Progent's managed services for software/firmware update management provide businesses of all sizes a flexible and affordable alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your servers, such as scanners, network appliances like routers and Wi-Fi APs, and Internet-of-Things devices such as alarms and robotics.
Progent can provide a variety of low-cost online and onsite support services to assist your business to deploy, administer, and troubleshoot workstations and handhelds powered by Microsoft Windows, macOS/OS X, Apple iOS, Android, or Linux.
For Windows desktop and application virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can help you to design a XenDesktop environment that improves the strategic impact of your information network; integrate XenDesktop technology with your physical and virtual servers, end-user computers, and peripherals; migrate your older virtual desktop software to current releases of XenDesktop; and deliver advanced online troubleshooting. Progent can also instruct your IT staff to follow industry leading practices to maintain XenDesktop effectively.
Progent's Cisco-certified wireless networking consultants offer online and on-premises consulting and support services to assist you to plan, install, administer, optimize, and debug Wi-Fi deployments that incorporate Cisco's Meraki access points. Progent's consultants can also help you to plan and implement hybrid environments that integrate on-premises and cloud-hosted services and that deliver seamless connectivity, enhanced protection, streamlined management, and consistent performance for all your wired and wireless devices.
Progent's Microsoft consultants offer advanced support in deploying, managing and troubleshooting any edition of Microsoft Project Server and can deliver a broad range of affordable remote support services based on proven best practices to help organizations of all sizes to receive all the advantages of this leading project management solution. Consulting support available from Progent include solution planning, installation and migration, strategies for secure file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and specialized webinar training classes.
The server cluster feature set incorporated into the high-end editions of MS Windows Server 2008 has been radically redesigned to simplify the installation, configuration, and administration of server clusters that offer improved levels of network dependability, security, efficiency, and versatility. New or enhanced features include automated cluster Validation, easier setup and deployment, unified cluster administration, new cluster infrastructure for increased availability, better protection and quorum structure, elimination of failure points, more disk and memory capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can assist your company assess the advantages of Windows clustering, plan and execute a deployment, train your IT personnel to administer your cluster environment, deliver ongoing consulting and support services, and create and validate a business continuity plan.
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status through rigorous examination and significant experience with network security architecture. ISSAP security experts have in-depth understanding of access control mechanisms and techniques, telecommunications and network infrastructure protection, cryptography, needs evaluation, business continuity planning (BCP) and DRP, and physical security. Progent's ISSAP-certified security experts can assist your business with all aspects of secure network architecture.
Progent can provide the expertise of BlackBerry-certified engineers who can help small businesses to plan, administer, and repair BlackBerry solutions affordably and successfully, doing away with the need for an internal BlackBerry expert and reducing the expense and distraction of maintaining a mobile wireless workgroup. Progent's BlackBerry engineers have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE engineers, and CISSP and CISM-certified security engineers. This wide range of knowledge, in conjunction with Progent's efficient online support model, provides small businesses an efficient option for incorporating BlackBerry devices and software seamlessly into their information network.
Progent can help your business to plan and implement an efficient migration from a Solaris-based information system to a network based on MS Windows and capable of supporting Microsoft's familiar office productivity suites, business applications, and developer platforms. Progent's Sun Solaris, Windows and Cisco engineers and application specialists can help you preserve your information and minimize productivity discontinuity by designing an efficient transition plan that protects your existing assets in Solaris application and infrastructure. UNIX-to-Windows migration consulting expertise offered by Progent include analysis of existing environment, migration planning and validation, Microsoft Exchange migration support, data and application software migration, and server and mass storage transition and economization.
Microsoft CRM helps mid-market companies nurture positive client interactions. Built-in Sales and Customer Service components enable employees to share data to help promote selling success and deliver steady, efficient customer service. Progent can configure the optimal server and communications environment, including mobile wireless access, to support Microsoft CRM, and Progent's Experts Team can provide your company with a certified MSCRM consultant who can help you integrate Microsoft CRM with your marketing or customer support databases.
Dynamics GP/Great Plains can help you grow and control your business more efficiently by delivering deep access to decision-driving information and a fast return on investment. Dynamics GP/Great Plains confers major business benefits such as its ability to extend the reach of your company, handle your financials, automate financial processes, unify processes across your company, refine inventory control, enhance order accuracy, expand sales and shorten turnaround time, and maximize cash flow. Progent can show you how to configure and maintain a reliable, secure server and network infrastructure to support Great Plains, and can provide expert Microsoft Dynamics GP consultants to help you derive all the advantages of your Dynamics GP/Great Plains software.
Progent offers fast and affordable online access to a certified Oracle DBA expert or an Oracle software programmer. Progent offers advanced database administration services for all versions of Oracle including 10g and 11g and can also help design, create, enhance, or troubleshoot Oracle database applications written with SQL and PL/SQL. Progent also can provide consulting for Data Guard and Streams replication tools and ASM file/volume manager.
Microsoft Dynamics Customer Relationship Management helps mid-market businesses nurture positive client relationships. Built-in Sales and Customer Service modules enable in-house staff to share data to help improve selling success and offer steady, efficient customer service. Progent can set up the most sensible network infrastructure, including mobile wireless connectivity, to support MS CRM, and Progent's Experts Team can supply your company with a certified MS CRM professional who can help you combine Microsoft CRM with your sales or customer support databases.
Progent's Microsoft-certified experts can show you how to rationalize the economic case for deploying SharePoint 2007, advise you on the most appropriate edition of SharePoint Portal Server for your circumstances, offer setup and integration services, assist you to install Microsoft SQL Server as a supporting database manager, improve your network infrastructure, integrate your off-the-shelf and customized application programs to work with SharePoint Portal Server 2007, design a company-wide security plan that encompasses portal technology, and deliver maintenance and Help Desk support.