If your business runs a Sun Solaris environment or a mixed-platform computer system, Progent's CISM and ISSAP-certified security specialists can assist your entire enterprise in a wide range of security areas including security management practices, security design and strategies, access management products and methodology, applications development security, business processes security, physical security, communications, infrastructure and web security, and workplace recovery preparedness. CISM, CISSP and ISSAP define the core skills and international standards of knowledge that information security professionals are required to possess. These certification give executive management the confidence that those who have achieved their CISM or CISSP certification have the background and theory to deliver effective security management and consulting help.
Progent's Cisco VoIP phone and video IP phone experts can help your business to integrate, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from legacy VoIP products to the latest HD media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally branded CallManager, or with Cisco Unified Communications Manager Express (CME) to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM apps such as Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent can provide support with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP trunking, deploying Cisco ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.
Progent can help your business to understand the many subscription options offered with Office 365 and configure your network with Office 365 in a way that delivers maximum business value. Progent supports multi-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also help you to create and maintain hybrid ecosystems that transparently combine local and cloud-based products and services.
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering with synchronous replication to deliver rapid, zero RPO disaster recovery (DR) between datacenters that are up to 185 miles (300km) apart. Progent's team of seasoned IT experts can assist your business to design, configure, manage, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that meets your technical needs and budget. Progent can make sure you follow best practices for configuring your MetroCluster solution by delivering guidance with tasks like assigning disk pools, determining aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker, setting up a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery system to prove compliance with information assurance standards and regulatory mandates.
Progent offers cost-effective remote consulting to help companies of any size to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for expandable low-latency storage, and Glacier for value-priced long-term archiving. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, architectural design, testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security. Progent can provide advanced expertise with firewall configuration and VPN access and can help you create cloud-based or hybrid cloud environments that efficiently integrate Amazon AWS cloud services. Progent offers as-needed support to assist you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing services to help you migrate to the Amazon AWS cloud on schedule and within budget.
Progent provides consulting expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, deploy, and manage a WatchGuard Firewall/VPN appliance that aligns with your security needs and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewalls.
Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists have in-depth backgrounds assisting small and mid-size businesses to minimize network downtime by providing cost-effective online consulting support for disaster recovery/business continuity planning, fault-tolerant network design, data backup and restore systems, and non-disruptive system maintenance. Progent’s business continuity experts can help you to plan and test a sensible business continuity plan that matches your business needs and IT budget. Progent’s disaster recovery specialists can assist you to design, deploy, and manage resilient technologies such as non-stop Internet access, virtualization, clustering, network load balancing, transparent online backup, and multi-location data centers.
For large organizations, Progent can leverage in-house network support groups by offering world-class background in deploying critical Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server expertise, and Microsoft SQL Server help. For the national or global businesses with branch offices, Progent can perform as a seamless nearby supplement of enterprise IT management. Progent’s enterprise support services include corporate-wide security, online branch office support, network design, Sarbanes Oxley compliance, project management, and top-level service for multiple location office environments based on Enterprise Windows. Progent can offer field consultants and technicians to help with a campus relocation or branch move, or a system designer to assist with setting up or using an Internet Data Center or co-location site.
Progent delivers the help of Microsoft and Cisco-Certified IT consulting professionals to show customers affordable ways to help companies maximize the benefits of Microsoft and Cisco technology. For environments that span from remote offices to nationwide enterprises, Progent's expert consultants can assist you to improve your network's e-mail infrastructure, security, availability, throughput, and IT administration.
Progent's Microsoft-certified consultants can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an earlier release of Windows. Online and on-premises assessment and upgrade support for Windows 10 offered by Progent's consultants include Return on Investment estimates, project supervision, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, teleworker connectivity, data and identity security, streamlined provisioning and administration, network design, wired/wireless convergence, business continuity planning, group and personal training for network management staff and users, and ongoing Call Center support services.
Progent has extensive experience providing a broad range of online IT consulting and emergency troubleshooting services to local governments and schools across the U.S. Progent is one of the industry’s pioneers in delivering advanced remote network support and has provided IT solutions to clients in all 50 states. Online support eliminates travel costs and solves issues more quickly than onsite support.
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to promote top performance and dependable availability for critical workloads by providing unified, mixed-platform monitoring of physical and virtual resources deployed across local datacenters and cloud environments. Progent's SCOM consulting group can provide world-class online and onsite support to assist organizations of any size to design, implement, tune, enhance and troubleshoot Operations Manager 2016 deployments. Progent can assist your company to move to Operations Manager 2016 from earlier versions or from different monitoring platforms, or integrate multiple monitoring systems into a unified infrastructure management ecosystem. Progent can also help you expand your Operations Manager 2016 scope to include infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.
Progent's Sun Solaris platform support services offer small companies and software developers help with administering and supporting Solaris systems that run with Microsoft-based networks. Progent offers your business contact with Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This broad array of experience offers you an easy one-stop source to show you how to build and maintain a protected and reliable mixed-platform network and communications infrastructure that allows Sun Solaris and Microsoft coexistence by integrating Microsoft Windows with major versions of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux derivatives including RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Progent's certified consultants can help you to evaluate the benefits of Windows Server 2012 R2 for your company, develop test environments and rollout plans, tune your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, educate your IT support team, develop a corporate-wide security plan, streamline IT administration, assist with creating applications, and generate and validate a DR/BC plan.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent uses a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every staff member to every customer. The discipline of detailing and archiving service records results in more efficient support and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who won’t release the keys to the kingdom.
Progent offers national remote phone support and consulting services for companies who operate UNIX, Linux, or Solaris environments or whose IT systems include a mix of UNIX/Linux and Microsoft Windows products. Remote technical support provides optimum leverage for your IT budget by extending user efficiency and limiting the time billed for network repair services. Sophisticated remote support technology and skilled service specialists and consultants combine to enable Progent to handle the majority of IT issues without squandering time and money by going to your location. In most of situations your IT problems can be remediated over the phone or via a mix of phone support and online access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM premier security professionals to help you with the most challenging network issues.
Progent offers customers access to engineers who have earned some of the computer industry's most prized certifications. Progent thinks that clients deserve to know that their IT service professionals have accredited training as well as extensive practical field experience so that Progent's customers can use Progent's service with trust. Often, vendor credentials such as the CCIE brings privileges for significantly better vendor support than is available to non-certified consultants, allowing Progent to offer clients a better level of IT support. In other cases, recognized credentials such as CISSP or ISSEP for IT security can aid enterprise clients to show compliance with regulatory requirements by using the services of recognized industry professionals.
Progent's certified Windows Server 2003 consultants can provide computer support and expert consulting for the complete line of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Windows Server 2000. Progent's Windows 2003 migration, integration, update, and support offerings include network planning, installation, project management, on-premises and remote network support and troubleshooting, Call Center services, expert security services, turn-key outsourcing, and cost-effective co-sourcing.
important characteristics of Microsoft Dynamics GP software include a modular design that lets you license just the functionality you need, a standards-based architecture built on Microsoft technologies to protect your investment and offer a highly integrated environment, advanced reporting capabilities that permit you to monitor all operations, income and spending and sales patterns, integration with Microsoft Office to speed access to business data, the ability to process data from virtually any database or workstation application into Microsoft GP/Great Plains, and an open architecture that makes it possible to create specialized programs. Progent can help you set up and support a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP, and can offer expert GP/Great Plains support professionals to show you how to turn the powerful features of Dynamics GP/Great Plains business accounting software into a productive business management solution.
For large businesses, Progent can supplement in-house IT groups by offering extensive experience in supporting critical Microsoft and Cisco technologies. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server experience, and Microsoft SQL Server help. For the nationwide or worldwide businesses with branch offices, Progent can act as a transparent nearby supplement of enterprise network management. Progent’s enterprise consulting services include company-wide security, remote branch office support, system architecture, Sarbox conformance, project management, and top-level support for multiple location office environments based on Enterprise Windows 2003. Progent can offer field engineers and specialists to help with a campus relocation or office move, or a system architect to help with building or using an Internet Data Center or Hosting Facility.
ProSight Data Protection Services ECHO from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information.
ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of vital devices that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they can impact your business.
Progent's Microsoft certified support team can show you how to design and deploy a smooth in-place Microsoft Exchange 2003 upgrade plan that minimizes network downtime, simplifies long-term support demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-location migrations, Progent offers the background to finish your move quickly and economically. Progent's Exchange 2003 help, repair, and consulting offerings include expertise with the configuration of outside vendor enhancements of Microsoft Exchange Server 2003 that are in keeping with your business needs.
Progent's ransomware experts can assist your business to evaluate your ransomware defenses, remotely monitor and protect your network, assist with settlement negotiations with a threat actor, and restore an information system damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit or Egregor.
Progent's Computer Help Desk Outsourcing Support Services for desktop technical support are designed specifically for small organizations who require fast access to a Help Desk Call Center with professional phone support and effective escalation options but who have to operate within a modest information technology budget. Important components of Progent's Help Desk Outsourcing Support Services include: Help Desk Phone Support, Optional Remote Access Support, Initial System Evaluation, Problem Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Helpdesk Software Selection and Deployment.
Progent’s Cisco-Premier technology experts provide experienced PIX Firewall consulting services covering architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack security, and secure access services. Extending from small, easy-to-install desktop appliances for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls offer a healthy level of security, speed and availability for business environments of all sizes. PIX firewalls are based on a hardened, purpose-built operating system, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive management tools. Progent’s network consultants can help you select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent can assist you to understand the many subscription options available with Office 365 and integrate your network with Office 365 so you realize top business value. Progent supports cross-platform environments that include Windows, macOS, and Linux software. Progent can also help your business to build and maintain hybrid networks that transparently integrate local and cloud products and services.
Progent can help businesses of all sizes to move any part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT management and reduce equipment expense. Microsoft Azure offers a wealth of cloud services and Progent can assist you to evaluate the benefits and limitations of different cloud networking models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and local apps and resources and make sure that you sidestep the common mistakes small organizations make when migrating to a public cloud. Progent can assist you to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN tunnels and also to integrate Apple iOS devices and Google Android smartphones and tablets.