Additional Topics of Interest

Microsoft System Center Operations Manager Online Support
Microsoft Certified Expert Monitoring and Reporting Technology Consulting Services

Progent offers a selection of IT service packages for small organizations. These information technology outsourcing and network monitoring services are based on the anticipatory problem solving abilities of System Center Operations Manager 2007, a state-of-the-art network and IT support software platform that tracks the availability, throughput, and safety of your information system and isolates potential problems before they can disrupt your system. With Progent's affordably priced IT support programs, small companies can choose a basic co-sourcing service program based on Microsoft Operations Manager with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package.

Offsite Workers Setup and Support
Teleworker Solutions Technology Consulting Services

Progent has 20 years of background assisting small and medium-size businesses to design, deploy, optimize, manage, and debug information networks that incorporate an at-home workforce.

SQL Server 2014 Security Network Engineer
SQL Server Analysis Services Remote Support

Microsoft SQL Server 2014 includes significant enhancements in key areas including performance, availability, security, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that works transparently with all types of applications including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and onsite consulting services including system design, deployment, management, remediation, and application development services to enable businesses of any size to realize maximum business value from their SQL Server 2014 investment.

Professionals ProSight Behavior-based Virus Detection
Support and Setup ProSight Ransomware Rollback

ProSight Active Security Monitoring (ASM) incorporates cutting edge behavior machine learning tools from SentinelOne to guard endpoint devices as well as servers and VMs against known as well as zero-day ransomware crypto-worms like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

IP PSTN Outsourcing
Support Services CUCM and SIP

Progent's Cisco CCIE-certified SIP infrastructure consultants can help your business to plan, integrate, manage, troubleshoot and enhance Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks and can provide cost-effective remote or on-premises support to help you to migrate smoothly to an advanced unified communications environment that offers accelerated ROI. Progent's certified Microsoft collaboration consultants can assist you to set up connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms such as Skype for Business Server or Lync Server for connectivity to a SIP-based IP PSTN trunk.

Flexential Internet Data Center Consultants
Flexential Colocation Center Engineer

Progent utilizes the Flexential Tampa data center primarily to provide private cloud hosting services. Progent has a team of IT consultants based in the Tampa area, and Progent can also provide remote support from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware professionals, and veteran DRBC planning consultants. Progent can also help you to design and carry out a migration to the Flexential data center by providing services like designing system configuration, specifying hardware, system setup and testing, debugging, setting up online management, and training your network support team.

Professional ProSight Reporting Ticketing
ProSight Reporting Ticketing Support and Setup

ProSight Reporting is a growing line of real-time reporting utilities designed to integrate with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Mac Technical Support Consultant Services
Technology Professional macOS Online Troubleshooting

Progent offers national remote help and troubleshooting services for companies who operate Apple Mac OS X environments or whose IT systems include a mix of macOS and Mac OS X with Microsoft products. Progent's experts offer Mac users a range of IT services including desktop support, migration to the most recent version of OS X from earlier editions of Mac, plus help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with iPhone and Apple iPad integration and management, or migrating to Apple's iCloud services. Remote technical support offers maximum leverage for your IT budget by preserving user efficiency and shortening the time charged for computer repair services. Advanced online support tools and experienced service specialists and consultants combine to enable Progent to solve most IT issues without wasting time and expense by traveling to your site. In most of situations your IT problems can be remediated by telephone or through a mix of phone help and online connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISA certified security specialists to assist you with the toughest system issues.

MSP360 Desktop Backup Remote Support
24/7 MSP360 B2 Backup Storage On-site Support

Progent's data protection experts can assist you to design, implement and debug a backup/restore solution based on MSP360 technology. MSP360 offers file/folder or image backup/restore for virtual machines and physical machines, works with all popular public clouds, and allows businesses to build a data protection ecosystem with a low RTO and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup environment to protect against data loss caused by user miscues, computer glitches, ill-intentioned insiders, and malware attacks like ransomware.