Additional Topics of Interest

Online Consulting Shared Call Center
Support and Help Supplemental Help Desk

Progentís Co-managed Help Desk service makes it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution based on the top shared professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.

Meraki 802.11ac Access Point Specialists
24/7 Meraki MR30H Access Point Technical Consultant

Progent's Meraki Wi-Fi access point consultants provide remote and on-premises support to assist organizations of any size to plan, install, manage, upgrade or troubleshoot Wi-Fi systems that utilize Cisco Meraki APs. Progent can help you to set up and support Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a branch office to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco products such as switches, ASR routers and firewalls to build a seamless network infrastructure that delivers the same access, performance, security compliance, manageability and availability for wired and wireless users regardless of their mobility or device.

Catalyst Switch VSS Technical Support Services
Catalyst 3560 Switch Technical Consultant

Progent's Cisco-certified CCIE networking experts can assist organization to configure, manage, upgrade, tune and troubleshoot Catalyst switches. Progent can also assist you to enhance the security and compliance of Catalyst switches and move efficiently from outdated switches to modern models.

Lync Server 2013 and Android Professional
Consultant Lync Server 2013 security

Lync 2013, rebranded Skype for Business, enables organizations of any size to build a centrally managed and secure communications environment that permits the modern BYOD computing model with IM, presence, web conferencing with application sharing, as well as IP and PSTN telephony enabled for a wide assortment of desktop and mobile clients. Progent's certified Lync Server 2013 experts and network architects can help you to assess the advantages of Lync 2013, create an on-premises, cloud-based (via Lync Online) or mixed model suitable for your current and long-term goals, deploy Lync Server 2013 in a way that expedites your ROI, and deliver custom online and on-premises training to your IT team and users. Progent has in-depth expertise in key components of a Lync Server 2013 solution including Windows Server, SQL Server and Exchange, and Progent can assist your organization to integrate Lync Server 2013 with popular Office and Office 365 applications such as Outlook clients and PowerPoint.

Urgent WLAN controller Computer Engineer
CCIE Certified 5500 Wireless Controller Remote Troubleshooting

Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controller appliances to manage wireless LANs of any size. Progent can help you to administer and troubleshoot your existing Cisco Wi-Fi environment or implement a smooth transition to Cisco's modern wireless controller solutions.

Consulting Cisco RADIUS Security
Remote Access Professionals

Cisco's network security and offsite connection technology for small organizations represent a full line of easy-to-administer security solutions to help protect your wired and wireless network infrastructure. Cisco's Virtual Private Network product family features routers, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's professional consulting staff includes field-proven specialists with Cisco's CCIE and CCNP qualifications who can assist your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security technologies that fit most closely with your company objectives.

Cisco TelePresence System 3210 Engineers
LifeSize Telepresence Professionals

Progent can provide the expertise of a veteran consultant with years of experience configuring, maintaining, and enhancing immersive telepresence systems from top-tier vendors including Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can work with your in-house IT management team, your Internet Service Provider, and your video conferencing technology vendor to help your company maximize the strategic value of your telepresence ecosystem.

Exchange Server Hosting Consultants
Emergency Exchange Server Hosting Technology Professional

Progent's Exchange Hosting Services provide an enterprise-class data center with backed-up electrical and environmental control systems, round-the-clock staffed security and operations center, plus failover access to Internet backbone service providers. Hosted Microsoft Exchange servers are set up as virtualized machines for high uptime, smooth expandability, and rapid restoration. Services feature complete incorporation with your business network, access to handheld communication devices, automated monitoring of performance and security, spam and virus protection, security update and service pack control, Help Desk Call Center support, per-day data backup, and comprehensive messaging administration support.

Amazon EC2 endpoint Design
Amazon AWS migration Programming Companies

Progent can provide cost-effective remote consulting to assist companies of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every aspect of Amazon AWS integration including needs analysis, readiness evaluation, system design and review, pilot testing, configuration, administration, performance optimization, licensing management, backup/restore solutions, and security and compliance.

macOS Phone-based Professionals
Computer Consultancy Services macOS

Progent provides national online technical support and consulting services for companies who operate macOS and OS X environments or whose information systems include a combination of Mac and Microsoft Windows products. Progent's engineers can provide Apple macOS and OS X clients a range of IT services such as desktop support, upgrading to the most recent edition of macOS from legacy versions of Apple macOS or OS X, plus help with Mac applications. Progent can also help you with iPhone and Apple iPad support, or moving to iCloud services. Remote IT help provides maximum leverage for your IT dollar by protecting user efficiency and limiting the hours charged for computer analysis and repair. Advanced online support technology and experienced technicians and engineers combine to enable Progent to handle the majority of IT problems without squandering time and money by traveling to your site. In the vast majority of situations your IT issues can be remediated by telephone or via a mix of telephone support and remote connectivity. Progent can make available Cisco CCIE infrastructure experts and CISSP premier security professionals to assist with the most difficult network issues.

After Hours System Center 2016 Support Outsourcing
System Center 2016 and VMware Integration Online Technical Support

Small to mid-sized businesses can now get all the advantages of Operations Manager and also have fast access to Progentís Microsoft and Cisco Premier IT consulting experts. With Progent's affordably priced network support packages, small and midsize organizations can select a basic Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution. Progent supports System Center Operations Manager to offer small business information systems world-class reliability, protection, and performance.

Outlook autodiscover Technology Consulting Services
IT Services Hybrid Configuration Wizard

Microsoft allows you to create transparent hybrid networks that combine Office 365 and local Exchange deployments. This allows you to have certain Exchange mailboxes hosted on your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can assist your organization with any phase of planning, integrating and debugging your hybrid Office 365/Exchange network. Progent's Exchange specialists can deliver as-needed support to help you through stubborn technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is successfully completed on schedule and on budget.

Postini Spam Filtering Evaluation
Postini Forensics Services

Progent's Microsoft-certified consultants have over a decade of background delivering unified communications support for companies that range from small businesses to global corporations. Progent offers economical consulting for all editions of Exchange Server to strengthen email and virus security, configure high availability email environments, and facilitate remote and mobile email access. Progentís Exchange consulting services can help you in planning and implementing a move from an outdated SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 2003 to Microsoft Exchange 2016 Server. Progent also provides integration help for Windows 8, Windows 7, Vista, and Windows XP desktops running Office Outlook and can help you configure Outlook Web App for all major browsers. For e-mail virus defense, spam blocking and outbound data leak protection, Progent offers Email Guard managed services.

QTS Data Center Consult
QTS/Herakles Sacramento Colocation Center Consult

The QTS Data Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are now utilizing the QTS data center as a colocation facility or if you are considering moving your main or offsite backup system to the Herakles data center, Progent can provide a variety of budget-friendly services including data center relocation, equipment deployment and upgrades, infrastructure improvements, comprehensive project management, virtualization expertise, remote monitoring, streamlined network administration, application programming, disaster recovery solutions, security assessment, and the use of Progent's Test Lab.