Advantages of Progent's Hosting and Management Services for Exchange
By utilizing a hosting service for Exchange, small companies can derive a range of advantages. The most straightforward advantage is monetary. Gartner Group has calculated that colocation can save from 20-35% of the expense of creating and operating an internal facility. Benefits such as decreasing executive distraction and enhancing system reliability and protection are harder to quantify, but these clearly represent major advantages. Some of the specific advantages of using an outsourced hosting service for Exchange include:
- Lower Capital Requirements
By using a hosting provider for vital applications such as Microsoft Exchange, small businesses on a tight budget can eliminate the substantial costs of planning and building a data center with sufficient physical security, environmental control, power backup, fire protection, and redundant Internet access. Outsourced hosting services also eliminate the cost of software licenses as well as non-stop technology such as clustered servers and non-stop disk subsystems. Increasing network capability when your company grows is also more affordable and simple.
- Lower Operational Expenses
Progent's Hosting and Management Services for Exchange cut ongoing costs by leveraging the expertise of Progent's network support engineers and Helpdesk group. Small and midsize companies get the advantages of having access to a big network services staff without having to finance one. Small businesses also save the expense of the data center's round-the-clock on-site security personnel and full-time operations center.
- Improved Management Focus
By using Progent's Hosting and Management Services for Microsoft Exchange a small or midsize organization's executive management team is spared the distraction and hassle of making sure the crucial email system is continually available, protected,up to date, safely archived, and efficiently administered. Actual or imagined user problems can be resolved by Progent's Helpdesk, and management tasks such as adds, deletions, and security authorization changes can be implemented by Progent's Exchange professionals. All of these services free executive to concentrate on core business issues where they know how add the greatest help to the company.
- World-class Security
The onsite security offered by Progent's world-class hosting facility is well beyond the level that typical small companies could expect to achieve with an internal data center. In addition to a 24x7 staff of onsite security officers, Progent's data center features state-of-the-art access monitoring and prevention systems as well as secure barriers to stop unauthorized entry. Progent also integrates software security such as a high-level firewall, round-the-clock network monitoring, spam and virus filtering, fast and thorough security update management, and an experienced online team of system recovery experts.
- Greater Availability and Reliability
Progent's data center for hosting Microsoft Exchange features uninterruptible electrical power, redundant air conditioning, and non-stop Internet connectivity to achieve a high level of fault tolerance. The hosting facility is also located in a seismically neutral area for safety from earthquakes. Progent's virtual server infrastructure for supporting Exchange offers even greater availability through technologies such as server clustering and non-stop hard disk arrays.
- Regulatory Compliance
In case your company needs to or desires to adhere to regulatory requirements such as Sarbanes-Oxley, GLB, or HIPAA, using Progent's Hosting and Management Services for Exchange positions your IT organization to meet even the toughest security requirements.
- Business Recovery
The fault-tolerant and secure infrastructure of Progent's data center reduces the likelihood that an incident could bring down your Microsoft Exchange server. If there is a disastrous failure, Progent's consistent data back up procedures and virtual configuration allow rapid system recovery to make sure that your company can quickly resume business operations.
Enterprise-class Hosting Facility
No small business can justify the expense of planning, building, and managing a world-class hosting facility. Progent allows small and midsize businesses to get more from their information systems investment by offering Microsoft Exchange Hosting and Management Services based on a hosting facility trusted by some of the world's largest companies for hosting crucial applications. Important features of the data center Progent uses for hosting Microsoft Exchange are:
- 24-hour Onsite Security Plus Advanced Security Electronics
Progent's hosting facility provides tight security for controlling and tracking personal access to the facility. Internal security personnel are on duty on a 24x7 basis and an advanced electronic security system incorporates surveillance cameras, motion detectors, badge readers, and biometric identification devices. The perimeter of the data center is protected with armored glass and inside locations are secured within steel mesh security barriers.
- Full-time Network Operations Center
Progent's hosting facility for Exchange features a full-time operations center with Certified engineers and technical experts who oversee the infrastructure and security of the data center and resolve problems.
- non-stop Broadband Internet Connectivity
Progent's data center for applicatiion hosting offers redundant Internet connectivity through a sophisticated switching system that includes dual, spatially isolated fiber cabinets interfaced to a variety of network carriers. Each vault is supported by a separate TELCO office. Two self-healing SONET rings provide dual network routing to hosting systems. Internet access is supported by tier 1 backbone ISPs.
- In-depth Electrical Power Backup Systems
The facility utilized by Progent for application hosting has its own municipal utility district substation and transformer on the property. The utility district substation is powered by multiple regional substations. The facility has four diesel-powered generators, each with redundant parts. The generators have switch and paralleling gear systems for rapid delivery of backup power and have the fuel to power the entire facility for one week. The facility also has uninterruptible power supply units, power distribution units, and gel batteries capable of powering the entire data center while the backup generators are switching.
- Redundant Computer Room Air Conditioning (CRAC)
Progent's facility for application hosting is equipped with redundant server area cooling units configured in a closed loop configuration using water-cooled chiller units that are rotated each month.
- Smoke Detection and Fire Suppression
Progent's data center for application hosting includes a Very Early Smoke Detection System tracked by the 24x7 operations center team and by an outside monitoring service. The fire suppression mechanism includes a dual interlock dry pipe system that is divided into 10-foot square zones to minimize damage to servers near any fire.
- Seismically Stable Location
The data center that houses Progent's Exchange hosting servers is located in a seismically stable area with no known tectonic faults and no recorded earthquakes. The data center building is also built with a steel-beam superstructure engineered to hold up against a substantial earthquake.
Progent's Configuration and Ongoing Support Services for Microsoft Exchange Hosting
Progent's hosting services for Exchange include complete incorporation of Exchange Server with your existing IT system and also include an array of continuing support services designed to keep your messaging solution operating optimally with enterprise-level security, fault tolerance, management efficiency, and end user support. All operating system and application licenses are purchased by Progent and are Progent's property, and all maintenance of servers and other equipment is implemented at no cost to customers. Progent's fast and fault-tolerant Internet connections offer 3 MBPS performance.
Configuration and support provided as part of Progent's Microsoft Exchange hosting services include:
- Transparent Integration with Your Network
Progent's hosting for Microsoft Exchange is invisible to your employees, clients, and associates. Your existing domain name is preserved in addition to your email addresses, contacts, file set up, and work groups. Your email will also be available anywhere through Outlook Web Access or Microsoft Exchange wireless service. Progent will also configure Exchange Server to support remote synchronization with Window Mobile-powered handheld devices including Pocket PCs and smartphones.
- Spam Filtering and Email Encryption
ProSight Email Guard is Progent's email spam and content filtering solution that incorporates the services and infrastructure of leading information security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter.
- Continual Security and Performance Monitoring
Progent's hosting service for Microsoft Exchange features continual monitoring of the performance and security of Exchange Server by means of Microsoft's System Center Operations Manager (SCOM), a powerful network management solution that proactively uncovers network problems and trends. MS Operations Manager works by proactively tracking event records, then screening, consolidating, and evaluating these events according to an extensive built-in database. When Operations Manager detects problems or a possibly dangerous trend, the software can run special repair processes or generate alarms to alert Progent's Exchange maintenance personnel.
- Update and Patch Management
As part of the services provided with Progent's Microsoft Exchange hosting, Progent's Microsoft-certified support professionals make sure that patches, security revisions, and Microsoft service packs are implemented consistently and non-intrusively. Progent will also make sure that additional software associated with Exchange Server is kept current. In the event that the Exchange Server host system must be temporarily turned off for ordinary software maintenance, Progent uses a support interval from 10:00 Friday night to 6:00 Saturday morning Pacific Time. Progent notifies clients before any planned downtime in order to reduce business impact.
- Regular Backup and Rapid Restoration
Progent's backup practices for hosted Exchange systems include one month of per-day data backups, full server backups once a week, differential backups daily, and full backups with off-site replication every month. Progent's virtual server configuration allows fast data restoration in case of a catastrophic failure, and in case a severe host collapse Progent will move the hosted Exchange Server environment to another host system within half a business day.
- Contact Center Support
Progent's Help Desk Call Center services are available to maintain Progent's hosted Microsoft Exchange environment. Progent's Technical Response Center (TRC) handles all Help Desk services and is available by telephone, email, or the web. Supported by Microsoft-expert engineers who are expert at delivering Microsoft Exchange support, Progent's Help Desk can efficiently resolve virtually any issue related to Exchange and can also provide high-level support for a wide array of network issues including system architecture, business applications, mixed-platform interoperability, and system security. Progent's Help Desk Call Center can in addition escalate highly complex issues to Progent's world-class consulting group which includes Cisco CCIE network experts, CISSP and CISM accredited security engineers, Linux OS consultants, and macOS and Mac OS X consultants.
- Email Administration Support
Progent's Help Desk Call Center provides all Exchange administration services including adding or deleting users, changing security privileges, or troubleshooting connectivity problems. As with every service provided by Progent structured on Progent's Help Desk Call Center model, Progent's TRC offers the broad and deep technical expertise and consistent service of an enterprise-class IT support organization, plus the visible ticket tracking and follow-up of an efficiently run Help Desk.
Progent's Private Cloud Hosting Services
Progent's Private Cloud Hosting and Management service offers full-service hosting for a small or midsize company's servers in a setting that delivers the top levels of availability, data protection, and scalability and is in addition economical and simple to migrate to another host environment. Progent's Server Hosting services are built on advanced virtualization architecture that permits small companies with mixed environments to save dramatically on the expense of computers and peripherals, network maintenance, and system administration while benefiting from world-class availability and an unprecedented degree of vendor independence.
Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all network and application servers in a single centrally managed environment and can support multi-OS and non-standardized networks that are common for small companies but pose a challenge to most hosting providers. Progent's Virtual Data Center Hosting and Management services put ownership of the OS and application software in the client's control so that moving to a different virtualized system is quick, reliable, and easily affordable. This avoids becoming captive to a specific hosting service while still offering all the investment savings inherent with Application Service Provider (ASP) and SaaS hosting models.
Learn additional information about Progent's ProSight Virtual Hosting Services.
Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.