Introduction to Progent's Hosting and Management Services for Microsoft Exchange
Messaging is a mission-critical application for companies of all sizes and demands an operating infrastructure that offers world-class dependability, protection, and IT support. Progent's Hosting Services for Exchange give small and midsize businesses with modest network budgets and little spare management bandwidth a low risk, affordable, and low-stress alternative for running Exchange by delivering the robustness of a world-class data center plus the experience of Progent's Microsoft-certified team of network support professionals.

Business Benefits of Progent's Hosting and Management Services for Exchange
By utilizing a hosting provider for Microsoft Exchange, small businesses can gain an array of benefits. The most obvious advantage is monetary. Gartner Group has calculated that colocation can eliminate from 20-35% of the expense of building and operating an in-house facility. Advantages like reducing executive distraction and increasing network availability and security are harder to estimate, but these clearly represent major benefits. Some of the specific benefits of using an outsourced hosting service for Microsoft Exchange include:

  • Lower Capital Requirements
    By utilizing a hosting service for vital applications such as Exchange, small and midsize companies on a restricted budget are able to eliminate the significant costs of designing and constructing a computer facility with sufficient physical access security, environmental control, power backup, fire protection, and fault-tolerant Internet connectivity. Outsourced hosting services also save the expense of software as well as non-stop computer equipment such as clusters and fault-tolerant disk arrays. Increasing network capacity when your company grows is also inexpensive and easy.

  • Lower Operational Expenses
    Progent's Hosting Services for Exchange cut ongoing expenses by leveraging the expertise of Progent's network support engineers and Help Desk Call Center group. Small and midsize businesses receive the benefits of having a big IT support group without needing to pay for one. Small companies also avoid the expense of the computer facility's round-the-clock on-site security personnel and 24-hour operations center.

  • Better Management Focus
    By using Progent's Hosting and Management Services for Microsoft Exchange a small organization's management group avoids the distraction and stress of making sure the crucial email environment stays continually operational, protected,current, consistently archived, and efficiently administered. Real or supposed client problems can be handled by Progent's Help Desk Call Center, and management tasks like adds, deletions, and security modifications can be implemented by Progent's Microsoft-certified professionals. These services allow executive to focus on core business challenges where they can add the most value to the company.

  • World-class Security
    The onsite security offered by Progent's world-class data center is well above the level that typical small to midsize companies could reasonably expect to attain with an internal data center. In conjunction with a full-time staff of onsite security officers, Progent's data center features advanced intrusion detection and blocking systems as well as secure structures to prevent unauthorized access. Progent also integrates software security such as a high-level firewall, 24x7 network monitoring, spam blocking, prompt and complete security patch management, and an experienced on-call team of system recovery experts.

  • Improved Availability and Dependability
    Progent's data center for hosting Microsoft Exchange offers UPS electrical power, fault tolerant cooling, and non-stop Internet connectivity to achieve a high degree of fault tolerance. The data center is also located in a seismically stable region for protection against earthquakes. Progent's virtual server architecture for hosting Exchange offers additional availability thanks to mechanisms like server clustering and redundant disk subsystems.

  • Regulatory Adherence
    If your company must or wishes to adhere to regulatory requirements like as Sarbanes-Oxley, Gramm-Leach-Bliley, or SAS 70, utilizing Progent's Hosting and Management Services for Exchange positions your IT organization to meet even the strictest security mandates.

  • Business Continuity
    The non-stop and secure infrastructure of Progent's hosting facility lowers the likelihood that an event could bring down your Microsoft Exchange server. In case of a disastrous failure, Progent's consistent data back up procedures and virtualized architecture allow rapid system restoration to make sure that you can quickly continue business operations.

Enterprise-class Data Center
No small company can afford the cost of designing, building, and maintaining a world-class hosting facility. Progent allows small businesses to get more from their information systems budget by offering Exchange Hosting Services based in a hosting facility utilized by some of the country's biggest companies for hosting crucial applications. Important features of the facility Progent uses for Exchange hosting services are:

  • 24-hour Staffed Security Plus Advanced Security Electronics
    Progent's data center provides high-level security for controlling and monitoring personal entry to the site. Onsite security personnel are on duty on a 24-hour basis and an advanced security infrastructure incorporates surveillance cameras, motion detectors, badge readers, and biometric identification devices. The exterior of the facility is surrounded by armored glass and internal areas are secured within steel mesh security barriers.

  • Full-time Network Operations Center
    Progent's data center for Exchange features a 24x7 network operations center with Certified engineers and technicians who oversee the operations and security of the facility and solve problems.

  • non-stop Broadband Internet Connectivity
    Progent's facility for applicatiion hosting provides non-stop Internet routing via an advanced switching architecture that incorporates dual, spatially isolated fiber vaults interfaced to a variety of network carriers. Each cabinet is serviced by a different TELCO central office. Two self-healing SONET rings support totally diverse fiber routing to hosts. Internet connectivity is supported by tier 1 ISPs.

  • Extensive Power Backup Infrastructure
    The facility used by Progent for Exchange hosting has its own municipal utility district substation on the property. The utility district substation is fed by redundant regional substations. The facility has four diesel-powered generators, each configured with redundant parts. The generators have switch and paralleling gear systems for fast transfer to backup power and are fueled to power the entire facility for one week. The facility also has UPS units, power distribution units, and gel batteries capable of powering the whole facility during the interval when the generators are switching.

  • Fail-safe Computer Room Air Conditioning (CRAC)
    Progent's data center for application hosting features redundant computer area cooling units configured in a closed loop configuration using water-cooled chiller components that are rotated each month.

  • Smoke Detection and Fire Suppression
    Progent's facility for application hosting features a Very Early Smoke Detection System monitored by the round-the-clock facility operations center staff and by an outside monitoring service. The fire suppression mechanism includes a dual interlock dry pipe design that covers 10' x 10' zones to minimize damage to servers near any actual fire.

  • Seismically Neutral Location
    The data center that supports Progent's Microsoft Exchange hosting equipment is situated in a seismic-neutral area with no discovered tectonic faults and no history of earthquakes. The facility is also built with a steel-beam system engineered to withstand a substantial earthquake.

Progent's Configuration and Ongoing Support Services for Microsoft Exchange Hosting
Progent's hosting services for Exchange include full integration of Exchange with your existing IT system and also include a variety of ongoing support services that will keep your messaging solution performing at peak efficiency with high levels of security, availability, management control, and end user support. All operating system and application products are purchased by Progent and are the property of Progent, and all maintenance of systems and other equipment is performed at no cost to clients. Progent's high-speed and non-stop Internet interfaces offer 3 MBPS performance.

Configuration and support offered with Progent's Exchange hosting include:

  • Seamless Integration with Your Information System
    Progent's hosting service for Exchange is transparent to your workers, customers, and associates. Your existing domain name is preserved in addition to your internal email addresses, contact information, file organization, and work groups. Your email will also be available anywhere via Outlook Web Access or Microsoft Exchange wireless service. Progent will also configure Exchange to handle remote synchronization with Window Mobile-powered handheld devices such as Pocket PCs and smartphones.

  • Spam Blocking and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering solution that incorporates the technology of leading data security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall.

  • 24x7 Network Monitoring
    Progent's hosting service for Microsoft Exchange includes continual monitoring of the efficiency and security of Exchange Server using Microsoft's System Center Operations Manager (SCOM), an advanced network monitoring solution that automatically detects network problems and trends. MS Operations Manager works by proactively scanning event history, then screening, organizing, and analyzing these system events based on an extensive internal database. When Microsoft Operations Manager detects problems or a potentially dangerous tendency, the software can initiate customizable repair routines or transmit warnings to alert Progent's messaging support personnel.

  • Update Management
    Included with the support offered with Progent's Exchange hosting, Progent's Exchange administrators make sure that software patches, security updates, and Microsoft service packs are implemented consistently and non-intrusively. Progent will also make sure that additional software supportive of Exchange Server is kept up to date. In the event that the Exchange Server host system needs to be momentarily turned off for routine maintenance, Progent uses a support window from 10:00 Friday evening to 6:00 am Saturday morning PST. Progent notifies customers before any planned downtime in order to minimize business disruption.

  • Regular Data Backup and Fast Disaster Recovery
    Progent's data backup practices for hosted Microsoft Exchange systems feature 30 days of daily backups, complete server backups every week, differential backups daily, and complete backups with off-site archiving every month. Progent's virtualized server configuration permits quick system recovery in the event of a catastrophic failure, and after an extreme hardware collapse Progent will move the hosted Exchange Server system to another host system within half a business day.

  • Contact Center Service
    Progent's Helpdesk services are provided to maintain Progent's hosted Microsoft Exchange environment. Progent's (Technical Response Center provides all Helpdesk services and is available via phone, email, or the web. Supported by Microsoft-expert professionals who are experienced at delivering Microsoft Exchange help, Progent's Help Desk Call Center can efficiently handle almost any issue related to Microsoft Exchange and can also provide expert help for a broad array of network areas including system infrastructure, business software, multi-platform interoperability, and network. Progent's TRC group can in addition escalate the most complicated issues to Progent's top-level consulting group which includes Cisco-certified CCIE network experts, CISA, CISSP, CISM, and GIAC certified security professionals, Linux OS consultants, and macOS and Mac OS X support professionals.

  • Email Administration Support
    Progent's TRC provides all email administration needs including adding or deleting mail boxes, changing security privileges, or troubleshooting capacity problems. Like any service provided by Progent structured on Progent's Contact Center model, Progent's Technical Response Center delivers the broad and deep technical knowledge and consistent service of a world-class service organization, plus the visible ticket tracking and follow-up of a well managed Help Desk Call Center.

Progent's Private Cloud Hosting and Management Services
Progent's Private Cloud Hosting and Management service provides comprehensive hosting for a small or midsize organization's network and application in a setting that achieve the highest degree of dependability, security, and scalability and is also economical and easy to migrate to a different host environment. Progent's Data Center Hosting and Management services are built on advanced virtual server architecture that allows small businesses with mixed environments to save significantly on the costs of computers and peripherals, infrastructure maintenance, and system administration while benefiting from enterprise-class availability and an unparalleled degree of host independence.

In contrast to common SaaS hosting models, Progent's Private Cloud Hosting covers all business servers in one centrally managed solution and can support multi-OS and non-standardized networks that are common for small businesses but pose a challenge to most hosting services. Progent's Virtual Data Center Hosting services keep ownership of the OS and application software in the customer's control so that moving to a new virtualized host is quick, reliable, and inexpensive. This prevents becoming a prisoner to a specific hosting service while still providing all the investment savings associated with Application Service Provider and SaaS hosting models.

Find out additional information about Progent's ProSight Virtual Hosting and Management Services.

Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.

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