Business Benefits of Progent's Hosting Services for Exchange
By utilizing a hosting service for Exchange, small businesses can gain an array of benefits. The most straightforward benefit is monetary. Gartner Group has calculated that outsourced hosting can eliminate from 20-35% of the cost of creating and maintaining an in-house data center. Benefits such as decreasing executive distraction and increasing system reliability and protection are more difficult to estimate, but these are clearly significant benefits. Examples of the specific advantages of utilizing a hosting service for Microsoft Exchange include:
- Reduced Capital Expenses
By using a hosting service for vital business applications like Exchange, small companies on a tight budget are able to eliminate the substantial costs of designing and constructing a computer facility with adequate physical security, cooling, power backup, fire protection, and fault-tolerant Internet access. Outsourced hosting services also save the cost of software licenses and of fault-tolerant computer equipment such as clusters and zero-downtime disk subsystems. Expanding network capability as your company grows is also more affordable and easy.
- Lower Operational Expenses
Progent's Hosting Services for Microsoft Exchange reduce operational costs by utilizing the expertise of Progent's IT support engineers and Contact Center group. Small businesses receive the advantages of having access to a large network support group without having to pay for one. Small and midsize businesses also save the expense of the data center's 24x7 internal security personnel and 24-hour operations team.
- Improved Management Focus
By utilizing Progent's Hosting Services for Microsoft Exchange a small or midsize organization's executive management group is spared the time loss and stress of making sure the mission-critical email system stays continually available, secure,current, consistently archived, and efficiently administered. Actual or supposed client problems can be resolved by Progent's Helpdesk, and administrative tasks such as adds, deletes, and security authorization modifications can be taken care of by Progent's Microsoft-certified experts. These services allow managers to focus on core business challenges where they know how add the greatest help to the company.
- World-class Security
The onsite security offered by Progent's enterprise-class hosting facility is far beyond the level that most small companies could expect to attain with an internal facility. In conjunction with a 24x7 staff of security personnel, Progent's hosting facility features state-of-the-art access monitoring and prevention systems plus reinforced structures to stop unapproved access. Progent also integrates software protection such as a high-level firewall, round-the-clock server monitoring, spam filtering, prompt and complete security update installation, and a seasoned online team of data recovery experts.
- Improved Fault Tolerance and Reliability
Progent's facility for hosting Exchange offers UPS electrical power, redundant air conditioning, and failover Internet connectivity to achieve a high level of availability. The data center is also located in a seismically neutral region for safety against earthquakes. Progent's virtual server architecture for hosting Microsoft Exchange offers even greater fault-tolerance through mechanisms like clustering and non-stop disk subsystems.
- Regulatory Compliance
If your company must or desires to comply with regulatory requirements such as SOX, GLB, or SAS 70, utilizing Progent's Hosting Services for Microsoft Exchange positions you to meet even the toughest security mandates.
- Business Recovery
The non-stop and secure features of Progent's data center reduces the likelihood that an event will disrupt your Microsoft Exchange server. In case of a disastrous failure, Progent's disciplined data back up procedures and virtual architecture enable fast data recovery to ensure that your company can quickly continue operations.
Enterprise-class Hosting Facility
No small business can justify the cost of planning, building, and maintaining a world-class hosting facility. Progent allows small businesses to leverage their IT budget by providing Exchange Hosting and Management Services based on a hosting facility utilized by some of the country's biggest companies for hosting crucial applications. Important features of the data center Progent utilizes for hosting Microsoft Exchange include:
- 24-hour Staffed Security Plus Sophisticated Security Systems
Progent's hosting facility provides high-level security for controlling and monitoring personal access to the facility. Internal security personnel are present on a 24-hour basis and a sophisticated security system includes cameras, motion sensors, pin pads, and biometric access control devices. The perimeter of the data center is surrounded by armored glass and inside areas are secured within steel reinforced security screens.
- Full-time Operations Center
Progent's data center for applicatiion features a 24x7 operations center with Premier engineers and technical experts who oversee the operations and security of the data center and resolve problems.
- zero-downtime High-speed Internet Connectivity
Progent's data center for Exchange hosting offers non-stop Internet access via an advanced switching system that includes dual, spatially separated fiber cabinets connected to multiple network carriers. Each fiber cabinet is serviced by a separate TELCO office. Two self-healing SONET rings provide dual network routing to hosting systems. Internet access is served by tier 1 providers.
- In-depth Electrical Power Backup Infrastructure
The facility utilized by Progent for Exchange hosting has its own utility district substation on the property. The substation is fed by redundant regional substations. The data center has four diesel generators, each with redundant components. The generators have switch systems for fast transfer to backup power and are fueled to power the whole facility for a week. The facility also has UPS systems, power distribution units, and gel cells (N+2) capable of powering the entire data center during the interval when the diesel generators are switching.
- Redundant Computer Room Air Conditioning (CRAC)
Progent's data center for application hosting has redundant server room cooling units configured in a closed loop configuration with water-cooled chiller components that are rotated each month.
- Fire Control
Progent's data center for Microsoft Exchange hosting features a VESDA detection system tracked by the 24x7 operations center team and by an external monitoring service. The fire suppression mechanism features a dual interlock dry pipe system that covers 10-foot square grid areas to minimize damage to servers near any actual fire.
- Seismically Neutral Site
The data center that supports Progent's Microsoft Exchange hosting servers is situated in a seismic-neutral region with no discovered faults and no recorded earthquakes. The facility is also fitted with a steel-beam system engineered to withstand a serious earthquake.
Progent's Configuration and Ongoing Support Services for Microsoft Exchange Hosting
Progent's hosting services for Exchange include complete incorporation of Microsoft Exchange with your current information system and also feature an array of ongoing support services that will keep your email performing at peak efficiency with enterprise-level security, availability, management efficiency, and client service. All operating system and application licenses are purchased by Progent and are the property of Progent, and all maintenance of systems and other hardware is implemented at no charge to clients. Progent's high-speed and non-stop Internet interfaces offer 3 MBPS performance.
Configuration and support offered with Progent's Exchange hosting include:
- Seamless Integration with Your Information System
Progent's hosting for Exchange is invisible to your employees, customers, and associates. Your existing email domain name is preserved in addition to your internal email addresses, contact information, file set up, and group configurations. Your Exchange Server will also be accessible anywhere and any time through Outlook Web Access (OWA) or Exchange mobile service. Progent will also configure Exchange Server to support synchronization with Window Mobile-powered handheld appliances including PDAs and smartphones.
- Spam Screening and Email Encryption
ProSight Email Guard is Progent's email spam and content filtering solution that incorporates the services and infrastructure of top data security vendors to deliver web-based control and world-class protection for your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter.
- 24x7 Security and Performance Monitoring
Progent's hosting service for Microsoft Exchange includes continual monitoring of the performance and security of Exchange Server using System Center Operations Manager (SCOM), a sophisticated server management solution that proactively detects network trouble and tendencies. Microsoft System Center Operations Manager works by automatically tracking event history, then screening, organizing, and analyzing these events based on a massive internal database. When Microsoft Operations Manager comes across problems or a potentially harmful tendency, the software can run special repair routines or generate alarms to alert Progent's messaging support experts.
- Update Support
Included with the support offered with Progent's Exchange hosting, Progent's Microsoft-certified support professionals ensure that patches, security updates, and Microsoft service packs are installed promptly and non-intrusively. Progent will also make sure that all other software associated with Exchange Server stays current. In case the Microsoft Exchange Server host system must be momentarily shut down for ordinary maintenance, Progent uses a support interval from 10:00 pm Friday evening to 6:00 am Saturday morning Pacific Time. Progent notifies customers before any scheduled downtime so as to minimize business disruption.
- Regular Backup and Rapid Disaster Recovery
Progent's data backup procedures for hosted Exchange systems include 30 days of per-day backups, full server backups every week, differential backups daily, and full backups with off-premises archiving monthly. Progent's virtual architecture permits fast data recovery in case of a disaster, and after an extreme host collapse Progent will move the hosted Microsoft Exchange Server environment to another virtual server within half a business day.
- Help Desk Support
Progent's Contact Center services are provided to maintain Progent's hosted Microsoft Exchange systems. Progent's Technical Response Center (TRC) handles all Contact Center services and is accessible via phone, email, or Progent's web site. Supported by Microsoft-expert engineers who are expert at delivering email support, Progent's Help Desk Call Center can efficiently resolve almost any issue related to Microsoft Exchange and can also offer expert help for a broad array of network areas such as network architecture, business applications, mixed-platform integration, and system security. Progent's TRC group can in addition escalate the most complicated problems to Progent's top-level engineering group which offers Cisco CCIE network experts, CISA, CISSP, CISM, and GIAC accredited security engineers, Linux consultants, and Apple macOS and OS X support professionals.
- Exchange Administration Support
Progent's Help Desk Call Center handles all email administration needs including adding or deleting mail boxes, changing security levels, or troubleshooting performance problems. As with any service provided by Progent structured on Progent's Helpdesk model, Progent's TRC delivers the extensive and deep technical knowledge and consistent service of an enterprise-class IT support group, as well as the visible trouble-ticket tracking and follow-through of a well run Help Desk Call Center.
Progent's Private Cloud Hosting and Management Services
Progent's Private Cloud Hosting and Management service offers comprehensive hosting for all of a small organization's network and application in an environment that delivers the top levels of availability, data protection, and expandability and is in addition affordable and easy to move to a different environment. Progent's Server Hosting services are built on proven virtualization architecture that allows small and midsize companies with non-standardized environments to save dramatically on the costs of capital equipment, network support, and IT administration while benefiting from enterprise-class reliability and an unprecedented level of host independence.
In contrast to common Software as a Service (SaaS) hosting packages, Progent's Private Cloud Hosting supports all business servers in one unified-management environment and can handle mixed platform and non-standardized environments that are typical of small companies but pose a challenge to conventional hosting services. Progent's Virtual Data Center Hosting services keep ownership of the software platforms in the customer's hands so that migrating to a different virtualized environment is fast, safe, and inexpensive. This avoids becoming captive to a specific hosting provider while still offering all the investment benefits associated with Application Service Provider (ASP) and SaaS hosting models.
Learn additional information about Progent's ProSight Virtual Hosting Services.
Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.