Overview of Progent's Hosting Services for Exchange
Messaging is a vital application for companies of all sizes and requires an operating infrastructure that offers world-class dependability, security, and support. Progent's Hosting Services for Exchange give small businesses with limited IT budgets and overstretched executive bandwidth a low risk, economical, and low-stress option for running Microsoft Exchange by providing the reliability of a state-of-the-art data center as well as the expertise of Progent's Microsoft-certified group of network support engineers.

Benefits of Progent's Hosting and Management Services for Microsoft Exchange
By utilizing a hosting service for Exchange, small businesses can gain a range of advantages. The most obvious benefit is monetary. Gartner Group has calculated that colocation can save up to 35% of the cost of creating and maintaining an in-house facility. Advantages like reducing executive distraction and enhancing system reliability and protection are harder to estimate, but these clearly represent significant advantages. Some of the specific benefits of using an outsourced hosting provider for Exchange include:

  • Lower Capital Requirements
    By utilizing a hosting provider for critical applications like Exchange, small and midsize businesses on a restricted budget can avoid the significant expense of designing and building a computer facility with sufficient physical access security, environmental control, uninterruptible power, fire detection and suppression, and fault-tolerant Internet connections. Hosting services also save the cost of software as well as fault-tolerant computer equipment like clusters and non-stop disk arrays. Expanding network capacity when your business grows is also inexpensive and easy.

  • Lower Operational Costs
    Progent's Hosting and Management Services for Microsoft Exchange reduce operational costs by leveraging the expertise of Progent's IT maintenance engineers and Helpdesk group. Small businesses get the benefits of having access to a large network support group without having to finance one. Small businesses also avoid the expense of the computer facility's round-the-clock on-site security personnel and full-time operations team.

  • Better Executive Management Focus
    By using Progent's Hosting and Management Services for Exchange a small company's management team is spared the distraction and hassle of ensuring that the mission-critical email environment is always available, protected,up to date, regularly archived, and efficiently administered. Real or imagined user problems can be handled by Progent's Help Desk Call Center, and administrative duties like adds, deletions, and security changes can be implemented by Progent's Exchange experts. These services allow managers to focus on fundamental business challenges where they know how provide the most value to the company.

  • World-class Security
    The site security provided by Progent's enterprise-class data center is far beyond the level that most small businesses could expect to attain with an in-house data center. In addition to a 24x7 team of security officers, Progent's data center features advanced access detection and blocking devices as well as secure structures to stop unauthorized entry. Progent also integrates software security that includes an advanced firewall, 24x7 server monitoring, spam and virus blocking, fast and thorough security update management, and a seasoned on-call team of system recovery experts.

  • Improved Fault Tolerance and Reliability
    Progent's facility for hosting Microsoft Exchange features uninterruptible electrical power, fault tolerant cooling, and failover Internet connectivity to achieve a high level of availability. The site is also situated in a seismically neutral area for protection from earthquakes. Progent's virtual server infrastructure for hosting Exchange offers additional availability thanks to technologies such as clustering and non-stop disk arrays.

  • Regulatory Adherence
    In case your business needs to or desires to comply with regulatory requirements like as Sarbanes-Oxley, Gramm-Leach-Bliley, or HIPAA, using Progent's Hosting Services for Microsoft Exchange helps you to comply with even the toughest security mandates.

  • Business Recovery
    The non-stop and secure features of Progent's hosting facility reduces the chances that an incident will disrupt your Microsoft Exchange server. In case of a disastrous breakdown, Progent's disciplined backup procedures and virtualized architecture enable fast data restoration to make sure that you can immediately resume operations.

Enterprise-class Data Center
No small company can justify the cost of designing, building, and managing an enterprise-class data center. Progent allows small and midsize organizations to leverage their information systems investment by offering Microsoft Exchange Hosting and Management Services based in a hosting facility trusted by some of the country's largest businesses for hosting mission-critical applications. Key features of the data center Progent utilizes for Exchange hosting services include:

  • 24x7 Staffed Security Plus Sophisticated Security Systems
    Progent's data center features high-level security for managing and monitoring personal entry to the facility. Internal security officers are on duty on a 24-hour basis and an advanced electronic security system includes surveillance cameras, motion detectors, pin pads, and biometric identification devices. The perimeter of the facility is surrounded by armored glass and internal locations are secured within steel reinforced protective screens.

  • Full-time Staffed Operations Center
    Progent's data center for Microsoft Exchange includes a 24x7 staffed operations center with Premier engineers and technicians who monitor and manage the infrastructure and security of the data center and troubleshoot problems.

  • non-stop Broadband Internet Connectivity
    Progent's data center for Exchange hosting features failsafe BGP4 Internet connectivity via a sophisticated switching system that includes double, physically isolated fiber cabinets interfaced to a variety of carriers. Each cabinet is serviced by a different TELCO central office. Two self-healing SONET rings provide dual network routing to host equipment. Internet access is supported by tier 1 backbone providers.

  • Extensive Power Backup Systems
    The data center utilized by Progent for Exchange hosting has its own utility district substation and transformer on the property. The utility district substation is fed by multiple regional substations. The data center has four diesel generators, each configured with redundant components. The generators have switch and paralleling gear systems for fast transfer to emergency power and are fueled to run the entire data center for one week. The facility also has uninterruptible power supply systems, redundant power distribution units, and gel batteries (N+2) capable of powering the whole facility during the interval when the generators come on line.

  • Redundant Environmental Control
    Progent's facility for application hosting has backed up server room air conditioning units configured in a closed loop system with water-cooled chiller components that are rotated each month.

  • Fire Detection and Control
    Progent's data center for Microsoft Exchange hosting includes a Very Early Smoke Detection System monitored by the 24x7 network operations center staff as well as by an external monitoring service. The fire suppression system includes a double interlock dry pipe design that uses 10-foot square grid areas to minimize damage to computer equipment adjacent to any fire.

  • Seismically Stable Site
    The facility that houses Progent's application hosting servers is situated in a seismic-neutral region with no known tectonic faults and no history of earthquakes. The facility is also built with a steel-beam superstructure engineered to hold up against a serious earthquake.

Progent's Configuration and Ongoing Support Services for Exchange Hosting
Progent's hosting services for Exchange include complete integration of Exchange Server with your existing information system and also include an array of continuing support services designed to keep your email performing at peak efficiency with high levels of security, fault tolerance, administration efficiency, and client support. All software products are purchased by Progent and are Progent's property, and all servicing of servers and other hardware is performed at no cost to clients. Progent's high-speed and fault-tolerant Internet connections offer 3 MBPS performance.

Integration and support services offered as part of Progent's Microsoft Exchange hosting include:

  • Seamless Integration with Your Network
    Progent's hosting service for Exchange is invisible to your workers, customers, and associates. Your current email domain name is retained as well as your email addresses, contact information, file organization, and work groups. Your Exchange Server will also be accessible anywhere through Outlook Web Access or Microsoft Exchange wireless service. Progent will also configure Exchange to support remote synchronization with Window Mobile-based handheld devices such as Windows Pocket PCs and smartphones.

  • Spam/Virus Filtering and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering solution that incorporates the technology of top information security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.

  • 24x7 Server Monitoring
    Progent's hosting for Microsoft Exchange includes constant monitoring of the performance and security of Exchange Server by means of System Center Operations Manager (SCOM), a powerful server monitoring platform that automatically uncovers network problems and tendencies. Microsoft System Center Operations Manager works by proactively scanning event history, then filtering, organizing, and analyzing these system events according to an extensive internal knowledge base. When MS Operations Manager detects problems or a potentially harmful tendency, the software can run customizable repair routines or transmit alarms to alert Progent's messaging support experts.

  • Update and Patch Support
    Included with the support offered with Progent's Exchange hosting, Progent's Microsoft-certified administrators ensure that software patches, security revisions, and service packs are implemented promptly and non-disruptively. Progent will also ensure that additional software associated with Exchange Server is kept current. In the event that the MS Exchange Server host machine needs to be temporarily shut down for routine maintenance, Progent uses a maintenance interval from 10:00 Friday night to 6:00 Saturday morning Pacific Time. Progent alerts clients before any scheduled downtime so as to minimize business impact.

  • Daily Backup and Rapid Disaster Recovery
    Progent's backup practices for hosted Microsoft Exchange systems feature one month of daily data backups, complete server backups every week, differential backups each, and full backups with off-site archiving monthly. Progent's virtualized server configuration facilitates fast data restoration in case of a disaster, and in case a severe hardware collapse Progent will move the hosted Exchange Server system to another host system within half a business day.

  • Help Desk Support
    Progent's Help Desk services are available to maintain Progent's hosted Microsoft Exchange environment. Progent's Technical Response Center (TRC) handles all Contact Center services and is accessible by telephone, email, or Progent's web site. Staffed by Microsoft-expert engineers who are experienced at delivering Exchange support, Progent's TRC group can efficiently resolve virtually any problem associated with Exchange and can also provide high-level help for a broad range of network issues such as system infrastructure, business applications, mixed-platform integration, and network. Progent's Help Desk can in addition escalate highly complex problems to Progent's world-class engineering group which includes Cisco-certified CCIE infrastructure experts, CISA and GIAC certified security engineers, Linux experts, and Apple macOS and OS X consultants.

  • Exchange Administration Services
    Progent's TRC provides all email administration needs including adding or deleting mail boxes, modifying security privileges, or troubleshooting capacity problems. As with any service provided by Progent structured on Progent's Help Desk Call Center model, Progent's TRC offers the extensive and in-depth technical knowledge and consistent service of an enterprise-class IT support organization, plus the transparent ticket tracking and follow-up of a well managed Contact Center.

Progent's Private Cloud Hosting Services
Progent's Private Cloud Hosting and Management service offers comprehensive hosting for a small or midsize company's network and application in a setting that achieve the highest degree of dependability, security, and expandability and is also affordable and easy to migrate to a different environment. Progent's Data Center Hosting and Management services are built on proven virtual server technology that permits small and midsize businesses with non-standardized environments to save dramatically on the costs of capital equipment, network support, and system administration while benefiting from enterprise-class availability and an unparalleled level of vendor independence.

In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting supports all business servers in one unified-management solution and can handle multi-OS and non-standardized networks that are typical of small companies but pose a challenge to conventional hosting providers. Progent's Virtual Server Hosting services put ownership of the software platforms in the customer's hands so that moving to a new virtualized environment is quick, reliable, and easily affordable. This avoids becoming captive to a specific hosting service while still providing all the investment savings inherent with Application Service Provider (ASP) and SaaS hosting models.

Learn more about Progent's ProSight Virtual Hosting and Management Services.

Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.

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