Benefits of Progent's Hosting and Management Services for Microsoft Exchange
By using a hosting service for Microsoft Exchange, small and midsize companies can derive a range of advantages. The most obvious advantage is monetary. Gartner Group has calculated that colocation can eliminate up to 35% of the expense of creating and maintaining an internal facility. Advantages such as decreasing management hassle and enhancing network reliability and protection are harder to estimate, but these are clearly major advantages. Some of the specific advantages of using a hosting service for Exchange include:
- Lower Capital Expenditures
By utilizing a hosting provider for critical applications such as Microsoft Exchange, small and midsize companies on a tight budget are able to eliminate the significant expense of planning and constructing a computer facility with sufficient physical access security, environmental control, uninterruptible power, fire protection, and redundant Internet connectivity. Hosting services also eliminate the cost of software as well as fault-tolerant computer equipment such as clustered servers and zero-downtime disk subsystems. Increasing network capacity when your company grows is also more affordable and simple.
- Lower Operational Costs
Progent's Hosting Services for Microsoft Exchange reduce operational expenses by utilizing the services of Progent's network maintenance engineers and Helpdesk group. Small companies get the benefits of having access to a large network support staff without having to finance one. Small and midsize companies also avoid the cost of the computer facility's round-the-clock on-site security staff and full-time operations center.
- Improved Executive Management Focus
By using Progent's Hosting Services for Exchange a small or midsize company's management team is spared the time loss and stress of making sure the crucial email system is continually operational, secure,current, regularly archived, and effectively managed. Real or supposed client problems can be handled by Progent's Help Desk Call Center, and management tasks like adds, deletes, and security changes can be implemented by Progent's Exchange experts. These services free managers to focus on fundamental business challenges where they know how provide the greatest help to the enterprise.
- Enterprise-class Security
The onsite security provided by Progent's world-class hosting facility is far beyond the quality that typical small to midsize businesses could reasonably expect to attain within an in-house facility. In conjunction with a full-time team of security officers, Progent's hosting facility features state-of-the-art intrusion detection and blocking systems as well as secure structures to stop unapproved access. Progent also integrates software protection that includes a high-level firewall, 24x7 network monitoring, spam blocking, prompt and thorough security update management, and a seasoned online group of system recovery professionals.
- Improved Fault Tolerance and Dependability
Progent's data center for hosting Exchange features uninterruptible electrical power, fault tolerant air conditioning, and failover Internet access to deliver a high level of availability. The hosting facility is also located in a seismically stable area for safety against earthquakes. Progent's virtualized infrastructure for supporting Exchange provides even greater fault-tolerance thanks to mechanisms such as server clustering and redundant hard disk subsystems.
- Regulatory Adherence
In case your company needs to or desires to adhere to regulatory requirements like as SOX, GLB, or HIPAA, using Progent's Hosting and Management Services for Exchange helps you to meet even the toughest security mandates.
- Business Recovery
The non-stop and secure infrastructure of Progent's hosting facility lowers the likelihood that an event will bring down your Exchange server. If there is a catastrophic breakdown, Progent's consistent data back up routines and virtual configuration allow rapid system recovery to make sure that your company can quickly resume operations.
World-class Hosting Facility
No small business can justify the expense of planning, building, and maintaining an enterprise-class data center. Progent enables small businesses to leverage their IT budget by offering Microsoft Exchange Hosting Services based on a hosting facility trusted by some of the country's largest companies for hosting crucial applications. Key features of the facility Progent uses for hosting Microsoft Exchange include:
- 24-hour Onsite Security Plus Advanced Security Electronics
Progent's data center provides tight security for managing and monitoring personal access to the facility. Onsite security personnel are present on a 24x7 basis and a sophisticated electronic security system includes surveillance cameras, motion detectors, badge readers, and biometric identification devices. The exterior of the data center is protected with armor plated glass and inside locations are secured within steel mesh security barriers.
- Round-the-Clock Operations Center
Progent's hosting facility for Microsoft Exchange features a full-time network operations center with Premier engineers and technical experts who oversee the infrastructure and security of the facility and resolve technical problems.
- fault-tolerant High-speed Internet Access
Progent's facility for applicatiion hosting provides fault-tolerant Internet access through an advanced failover system that incorporates dual, physically isolated fiber cabinets interfaced to multiple network carriers. Each fiber cabinet is serviced by a separate TELCO central office. Two self-healing SONET rings support totally diverse fiber routing to host equipment. Internet access is supported by multiple tier 1 providers.
- Extensive Electrical Power Backup Systems
The facility used by Progent for application hosting has its own municipal utility district substation and transformer on the property. The utility district substation is fed by redundant regional substations. The data center has four diesel-powered generators, each with backup failover components. The generators have switch and paralleling gear systems for fast delivery of backup power and are fueled to run the entire data center for a week. The facility also has UPS systems, power distribution units, and gel cells capable of handling the entire facility during the interval when the diesel generators come on line.
- Redundant Environmental Control
Progent's data center for application hosting has backed up server room cooling units set up in a closed loop system with water-cooled chiller components that are rotated each month.
- Fire Detection and Control
Progent's data center for Exchange hosting features a Very Early Smoke Detection System monitored by the round-the-clock operations center team and by an external third-part service. The fire suppression system includes a dual interlock dry pipe design that uses 10-foot square grid areas to minimize damage to computer equipment adjacent to any fire.
- Seismically Stable Site
The facility that houses Progent's Exchange hosting servers is situated in a seismically stable region with no discovered tectonic faults and no recorded earthquakes. The data center building is also fitted with a steel-beam system engineered to withstand a serious earthquake.
Progent's Integration and Ongoing Support Services for Microsoft Exchange Hosting
Progent's hosting services for Microsoft Exchange feature full incorporation of Exchange Server with your existing information system and also include an array of continuing services designed to keep your messaging solution performing at peak efficiency with high levels of security, availability, management efficiency, and client service. All software products are paid for Progent and are Progent's property, and all servicing of systems and other equipment is implemented at no cost to clients. Progent's fast and non-stop Internet interfaces offer 3 MBPS performance.
Integration and support services provided as part of Progent's Exchange hosting services include:
- Transparent Integration with Your Information System
Progent's hosting for Exchange is invisible to your workers, clients, and associates. Your current email domain name is retained in addition to your email addresses, contacts, file set up, and group configurations. Your email will also be available anywhere and any time through Outlook Web Access (OWA) or Exchange mobile service. Progent will also set up Exchange to support remote synchronization with Window Mobile-based handheld devices such as Pocket PCs and smartphones.
- Spam Filtering and Email Encryption
ProSight Email Guard is Progent's email spam and content filtering solution that incorporates the technology of top data security companies to deliver web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter.
- 24x7 Security and Performance Monitoring
Progent's hosting for Exchange features constant monitoring of the efficiency and security of Microsoft Exchange by means of Microsoft's System Center Operations Manager (SCOM), a powerful network monitoring platform that proactively uncovers network trouble and trends. MS Operations Manager works by automatically scanning event history, then filtering, organizing, and evaluating these system events based on a massive internal database. When Operations Manager detects problems or a possibly harmful trend, the software can run special repair processes or transmit warnings to notify Progent's email support experts.
- Update and Patch Management
As part of the support offered with Progent's Exchange hosting, Progent's Exchange administrators ensure that patches, security updates, and service packs are implemented promptly and non-intrusively. Progent will also make sure that additional software associated with Microsoft Exchange Server is kept current. In case the Exchange Server host system needs to be temporarily turned off for routine maintenance, Progent uses a support interval from 10:00 Friday evening to 6:00 Saturday morning Pacific Time. Progent alerts clients in advance of any planned downtime so as to minimize business disruption.
- Regular Data Backup and Rapid Disaster Recovery
Progent's data backup practices for hosted Exchange systems include one month of per-day data backups, full server backups once a week, differential backups each, and complete backups with off-premises replication monthly. Progent's virtual server configuration allows fast system recovery in the event of a catastrophic failure, and in case a severe hardware failure Progent will migrate the hosted Microsoft Exchange Server environment to another host system within half a business day.
- Helpdesk Support
Progent's Help Desk Call Center services are provided to support Progent's hosted Exchange systems. Progent's Technical Response Center (TRC) provides all Helpdesk support and is available via phone, email, or the web. Supported by Microsoft-certified professionals who are experienced at providing Exchange support, Progent's Help Desk can efficiently resolve virtually any problem related to Microsoft Exchange and can also offer expert help for a wide range of IT areas such as system infrastructure, business software, mixed-platform integration, and network. Progent's TRC group can in addition escalate highly complicated problems to Progent's world-class consulting group which includes Cisco CCIE infrastructure experts, CISA, CISSP, CISM, and GIAC certified security engineers, Linux experts, and Apple macOS and OS X support professionals.
- Microsoft Exchange Administration Services
Progent's Help Desk Call Center provides all Exchange administration needs including adding or removing users, changing security levels, or resolving connectivity problems. As with every service offered by Progent based on Progent's Help Desk model, Progent's Technical Response Center delivers the extensive and deep technical knowledge and dependable service of a world-class IT support group, as well as the visible trouble-ticket monitoring and follow-through of a well managed Help Desk.
Progent's Private Cloud Hosting Services
Progent's Private Cloud Hosting service offers full-service hosting for a small or midsize company's network and application in an environment that delivers the top levels of dependability, security, and expandability and is in addition economical and easy to migrate to a different host environment. Progent's Data Center Hosting and Management services are based on advanced virtualization architecture that allows small and midsize companies with non-standardized networks to save dramatically on the costs of computers and peripherals, network maintenance, and IT administration while achieving enterprise-class reliability and an unparalleled degree of host independence.
In contrast to common Software as a Service (SaaS) hosting packages, Progent's Private Cloud Hosting supports all business servers in a single centrally managed solution and can support mixed platform and non-standardized environments that are typical of small companies but are troublesome for conventional hosting services. Progent's Virtual Data Center Hosting and Management services put ownership of the software platforms in the client's hands so that moving to a new virtualized environment is quick, reliable, and easily affordable. This avoids becoming a prisoner to your initial hosting provider while still offering all the cost benefits associated with Application Service Provider and SaaS hosting service models.
Learn more about Progent's ProSight Virtual Hosting Services.
Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.