Overview of Progent's Hosting and Management Services for Exchange
Messaging is a vital technology for companies of all sizes and requires a host infrastructure that offers world-class reliability, security, and IT support. Progent's Hosting and Management Services for Microsoft Exchange offer small and midsize organizations with modest network budgets and little spare executive bandwidth a low risk, affordable, and low-stress option for deploying Exchange by delivering the reliability of a world-class colocation facility and the skill of Progent's Microsoft-certified group of support engineers.

Benefits of Progent's Hosting Services for Microsoft Exchange
By using an outsourced hosting provider for Exchange, small companies can gain an array of advantages. The most obvious advantage is saving money. Gartner Group has estimated that colocation can save up to 35% of the expense of creating and operating an in-house data center. Benefits such as reducing executive hassle and increasing network availability and security are more difficult to quantify, but these are clearly major benefits. Some of the key advantages of utilizing an outsourced hosting service for Microsoft Exchange are:

  • Lower Capital Expenditures
    By using a hosting provider for vital business applications like Exchange, small companies on a restricted budget can avoid the significant costs of planning and building a data center with sufficient physical access security, environmental control, uninterruptible power, fire protection, and fault-tolerant Internet access. Outsourced hosting services also eliminate the expense of software licenses as well as fault-tolerant computer equipment like clusters and non-stop hard disk arrays. Increasing network capacity as your company grows is also more affordable and simple.

  • Lower Operational Expenses
    Progent's Hosting and Management Services for Exchange cut ongoing expenses by utilizing the services of Progent's IT support professionals and Helpdesk group. Small and midsize companies get the benefits of having a large IT support group without having to finance one. Small and midsize companies also save the cost of the data center's round-the-clock on-site security staff and 24-hour operations center.

  • Improved Management Focus
    By utilizing Progent's Hosting Services for Exchange a small or midsize organization's management group is spared the time loss and hassle of making sure the mission-critical email environment stays always available, protected,current, dependably backed up, and efficiently administered. Real or imagined client issues can be handled by Progent's Helpdesk, and management duties such as adds, deletions, and security changes can be implemented by Progent's Exchange experts. All of these support services allow managers to focus on fundamental business issues where they know how provide the greatest value to the company.

  • World-class Security
    The onsite security provided by Progent's enterprise-class hosting facility is far beyond the quality that typical small to midsize companies could reasonably expect to attain within an internal facility. In addition to a 24x7 team of security officers, Progent's data center features state-of-the-art access monitoring and blocking systems as well as reinforced structures to stop unauthorized access. Progent also integrates software security that includes an advanced firewall, 24x7 network monitoring, spam and virus filtering, fast and complete security patch management, and a seasoned on-call team of system recovery experts.

  • Improved Fault Tolerance and Dependability
    Progent's facility for hosting Microsoft Exchange offers UPS electrical power, fault tolerant air conditioning, and failover Internet connectivity to achieve a high degree of availability. The site is also situated in a seismically neutral area for protection against earthquakes. Progent's virtualized architecture for hosting Microsoft Exchange offers even greater availability through mechanisms such as clustering and redundant hard disk arrays.

  • Regulatory Compliance
    In case your company must or wishes to comply with regulatory requirements like as SOX, GLB, or HIPAA, using Progent's Hosting and Management Services for Microsoft Exchange positions your IT organization to meet even the strictest security requirements.

  • Business Continuity
    The fault-tolerant and secure infrastructure of Progent's hosting facility lowers the chances that an event will bring down your Microsoft Exchange server. In case of a disastrous breakdown, Progent's consistent backup procedures and virtualized architecture enable fast system restoration to make sure that you can quickly resume operations.

Enterprise-class Data Center
No small business can afford the cost of planning, implementing, and managing a world-class hosting facility. Progent enables small and midsize organizations to get more from their IT investment by providing Exchange Hosting and Management Services based in a data center utilized by some of the country's biggest companies for hosting mission-critical applications. Important features of the data center Progent uses for hosting Exchange include:

  • 24-hour Onsite Security Plus Advanced Security Systems
    Progent's data center features tight security for managing and monitoring personal access to the site. Onsite security officers are on duty on a 24-hour basis and a sophisticated electronic security system incorporates surveillance cameras, motion detectors, badge readers, and biometric identification devices. The exterior of the data center is surrounded by armor plated glass and internal locations are protected by steel mesh security barriers.

  • Full-time Operations Center
    Progent's hosting facility for Exchange includes a full-time network operations center with Premier engineers and technical experts who oversee the infrastructure and security of the data center and resolve problems.

  • zero-downtime High-speed Internet Connectivity
    Progent's facility for applicatiion hosting features failsafe BGP4 Internet connectivity via an advanced switching system that includes double, physically separated fiber cabinets connected to a variety of network carriers. Each cabinet is serviced by a separate TELCO central office. Two fault-tolerant SONET rings provide totally diverse network routing to host equipment. Internet access is served by tier 1 providers.

  • Extensive Electrical Power Backup Systems
    The data center used by Progent for application hosting has a dedicated utility district substation and transformer on the site. The utility district substation is fed by redundant area substations. The facility has four diesel-powered generators, each with redundant parts. The generators have switch and paralleling gear systems for rapid transfer to emergency power and have the fuel to power the entire data center for a week. The facility also has uninterruptible power supply units, power distribution units, and gel cells (N+2) capable of handling the entire data center while the diesel generators come on line.

  • Fail-safe Computer Room Air Conditioning
    Progent's data center for application hosting features redundant computer area cooling units set up in a closed loop configuration using water-cooled chiller units that are rotated each month.

  • Smoke Detection and Fire Suppression
    Progent's facility for Microsoft Exchange hosting includes a VESDA detection system monitored by the round-the-clock operations center staff and by an external monitoring service. The fire suppression system includes a double interlock dry pipe design that covers 10' x 10' grid areas to minimize the impact on servers near any actual fire.

  • Seismically Stable Site
    The data center that houses Progent's application hosting equipment is located in a seismically stable area with no known tectonic faults and no recorded earthquakes. The facility is also built with a steel-beam superstructure designed to hold up against a substantial earthquake.

Progent's Configuration and Ongoing Support Services for Microsoft Exchange Hosting
Progent's hosting services for Exchange include full incorporation of Microsoft Exchange with your current information system and also feature a variety of continuing support services that will keep your Exchange environment performing optimally with enterprise-grade security, fault tolerance, administration efficiency, and client service. All software products are paid for Progent and are Progent's property, and all maintenance of systems and other equipment is implemented at no cost to customers. Progent's fast and non-stop Internet connections offer 3 MBPS throughput.

Configuration and support services offered as part of Progent's Exchange hosting include:

  • Transparent Integration with Your Network
    Progent's hosting service for Exchange is invisible to your employees, customers, and partners. Your current domain name is retained as well as your email addresses, contacts, file organization, and work groups. Your email will also be available anywhere via Outlook Web Access (OWA) or Exchange wireless service. Progent will also set up Exchange to handle synchronization with Window Mobile-based computing devices such as PDAs and smartphones.

  • Spam/Virus Screening and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering solution that uses the technology of top data security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and encryption. The local gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall.

  • Continual Network Monitoring
    Progent's hosting service for Microsoft Exchange includes continual monitoring of the efficiency and security of Exchange Server by means of System Center Operations Manager, an advanced network monitoring solution that automatically uncovers network trouble and tendencies. Microsoft System Center Operations Manager works by proactively tracking event records, then screening, organizing, and analyzing these events based on a massive built-in knowledge base. When Microsoft Operations Manager comes across problems or a possibly dangerous tendency, the software can run customizable remediation routines or transmit warnings to notify Progent's email maintenance personnel.

  • Update Support
    Included with the services provided with Progent's Microsoft Exchange hosting, Progent's Microsoft-certified administrators ensure that patches, security revisions, and Microsoft service packs are installed consistently and non-intrusively. Progent will also make sure that additional software associated with Exchange Server is kept current. In case the MS Exchange Server host machine must be temporarily turned off for ordinary software maintenance, Progent uses a support window from 10:00 pm Friday evening to 6:00 am Saturday morning PST. Progent alerts customers in advance of any scheduled downtime in order to minimize business impact.

  • Regular Backup and Fast Restoration
    Progent's backup procedures for hosted Exchange systems feature 30 days of per-day backups, complete server backups every week, differential backups each, and complete backups with off-site archiving monthly. Progent's virtualized server configuration facilitates fast data restoration in the event of a disaster, and in case an extreme hardware failure Progent will migrate the hosted Microsoft Exchange Server system to a different virtual server within half a business day.

  • Help Desk Call Center Service
    Progent's Help Desk Call Center services are provided to maintain Progent's hosted Microsoft Exchange environment. Progent's Technical Response Center (TRC) handles all Contact Center support and is accessible via telephone, email, or Progent's web site. Staffed by Microsoft-expert professionals who are experienced at providing Microsoft Exchange help, Progent's TRC group can quickly handle almost any issue associated with Microsoft Exchange and can also offer expert support for a broad range of network areas such as network infrastructure, business applications, mixed-platform integration, and network. Progent's TRC group can also escalate highly complicated problems to Progent's world-class engineering team which includes Cisco-certified CCIE infrastructure specialists, CISA and GIAC accredited security professionals, Linux consultants, and Apple macOS and OS X support professionals.

  • Exchange Administration Support
    Progent's Help Desk Call Center handles all Microsoft Exchange administration services including adding or removing users, changing security levels, or resolving connectivity problems. As with any service provided by Progent based on Progent's Contact Center model, Progent's TRC delivers the broad and in-depth technical expertise and consistent service of a world-class service organization, plus the transparent ticket monitoring and follow-through of a well run Help Desk.

Progent's Private Cloud Hosting Services
Progent's Private Cloud Hosting service offers comprehensive hosting for all of a small or midsize organization's network and application in an environment that achieve the highest degree of availability, data protection, and expandability and is also affordable and easy to move to a different host environment. Progent's Data Center Hosting services are built on advanced virtual server architecture that allows small and midsize companies with non-standardized environments to save significantly on the expense of capital equipment, infrastructure support, and system administration while benefiting from world-class availability and an unprecedented degree of vendor independence.

Unlike common Software as a Service (SaaS) hosting packages, Progent's Private Cloud Hosting supports all business servers in a single unified-management environment and can handle multi-OS and non-standardized environments that are common for small companies but pose a challenge to conventional hosting services. Progent's Virtual Server Hosting services put ownership of the software platforms in the client's control so that migrating to a different virtual system is quick, reliable, and inexpensive. This avoids becoming a prisoner to your initial hosting provider while still offering all the investment benefits associated with Application Service Provider and SaaS hosting service models.

Find out additional information about Progent's ProSight Virtual Hosting and Management Services.

Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.

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Progent's Standard Help Desk Services offer an end-to-end service desk solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Help Desk services are offered at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve the most issues.

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Progent's Check Point consultants can show you how to choose and configure Check Point Software Firewall and VPN software and appliances powered by Check Point Software's technology to provide an affordable and effective security solution for your information network. Progent can also show you how to integrate other Check Point products including ZoneAlarm and Check Point Series 80 firewalls with security solutions from other vendors and offer a single stop for on-going technical support, administration, training, and design services.

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Progent's certified Office Word and Office 365 Word consultants offer a broad range of economical remote support services to help you to manage your existing Microsoft Word solution or help you to upgrade to a current version of Office Word. Services offered by Progent's experts include VBA software development, identifying and fixing compatibility problems between various versions of Office Word, integrating Word with other Microsoft Office apps such as Excel and Outlook or with third-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud access, security and compliance consulting, smart phone and tablet integration, and online training classes customized for individuals or groups.

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Progent offers cost-effective online support to help companies of any size to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3, and Amazon Glacier. Progent can assist your IT team with every phase of Amazon AWS integration including needs analysis, readiness evaluation, system design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security.

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Progent has created several network security service bundles intended to provide larger institutions an independent and comprehensive security assessment from a group of premier security engineers. All Progent's network security assessment packages incorporate a suite of services like automated scans from inside and from outside the company firewall, professional interpretation of results by accredited security consultants, production of a paper explaining the findings, plus a live high-level executive summary and an in-depth live outbrief for in-house IT engineers.

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Progent offers affordable online consulting to help companies to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design and review, pilot testing, deployment, administration, performance tuning, software license management, backup/restore solutions, and security strategies.

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System Center 2016 Security Computer Engineer
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Microsoft System Center 2016 delivers major enhancements in the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; unified management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff offers world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

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Microsoft Virtual Server 2005, run on the Windows Server 2003 platform and powered by technology originally produced by Connectix, provides the power needed to accomplish server consolidation, application upgrade, and server quarantine tasks via virtualization technology in an enterprise-ready IT environment with advanced expandability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at businesses who want to enhance ROI in software development and testing, upgrading from legacy line-of-business applications, and server consolidation. Progent's professional Virtual Server experts can assist your company to evaluate and deploy Microsoft Virtual Server 2005.

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Progentís Technical Response Center provides affordable national after-hours online help for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support professionals offer 24x7 phone support and online secure network access to troubleshoot and resolve technical problems rapidly and economically.

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Progent can assist organizations of all sizes to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage, and libraries; design, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your business to move from an older version of SCVMM or from a third-party virtualization management platform, and Progent can help you to optimize and repair your current SCVMM 2012 environment to make sure you get the highest possible business value.

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Virtual Help Desk Support
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Progent provides several essential types of Help Desk services : Microsoft and Cisco Help Desk Outsourcing Services, Virtual Help Desk Services, and Help Desk Process Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft experts gives your clients convenient access to a dependable support resource with years of experience delivering phone support and remote access troubleshooting for IT systems based on Microsoft products. Progent's focus is on giving the support Call Center a positive image as a key contributor to company performance. Progent's goal is to fix and not merely report problems.

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To provide economical network services for small companies, Progent offers comprehensive computer outsourcing plans that give small companies quick access to network help without forcing you to recruit, train, and manage a large in-house IT staff. Progentís IT outsourcing packages give you an affordable way for creating a protected and reliable system for your favorite Microsoft Windows office productivity suites including Microsoft Office XP and Microsoft Office 2003.

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SharePoint Server 2016 Migration Network Consulting
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Progent's Microsoft-certified SharePoint consultants offer affordable remote and on-premises expertise, application development, and technical support services for organizations of any size who intend to migrate to SharePoint 2016 or SharePoint Online from prior versions of SharePoint.

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Project 2013 Design Firm
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Progent's Microsoft-certified engineers can provide in-depth expertise in implementing, operating and troubleshooting all versions of Project, Microsoft Project Server, and Microsoft Project Online and can provide a wide variety of affordable remote consulting services following proven best practices to assist businesses of any size to receive all the benefits of this powerful platform. Support services available from Progent include system design, installation and migration, setting up safe file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and specialized online training.

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