Overview of Progent's Hosting and Management Services for Exchange
Email is a mission-critical application for businesses of any size and demands a host infrastructure that provides world-class dependability, protection, and support. Progent's Hosting and Management Services for Microsoft Exchange give small organizations with modest network budgets and overstretched management bandwidth a low risk, affordable, and hassle-free option for running Microsoft Exchange by providing the reliability of a state-of-the-art data center as well as the expertise of Progent's Microsoft-certified team of network support professionals.

Benefits of Progent's Hosting Services for Exchange
By using a hosting service for Microsoft Exchange, small companies can derive a range of benefits. The most obvious benefit is saving money. Gartner Group has calculated that outsourced hosting can save from 20-35% of the expense of building and maintaining an in-house facility. Advantages like reducing executive hassle and enhancing network reliability and security are harder to estimate, but these clearly represent significant benefits. Some of the key advantages of using an outsourced hosting provider for Exchange include:

  • Lower Capital Requirements
    By using a hosting provider for vital applications like Microsoft Exchange, small and midsize companies on a restricted budget can avoid the substantial costs of planning and building a computer facility with sufficient physical access security, cooling, power backup, fire detection and suppression, and redundant Internet connections. Outsourced hosting services also eliminate the cost of software licenses as well as non-stop computer equipment such as clustered servers and fault-tolerant disk arrays. Expanding network capability when your business grows is also inexpensive and easy.

  • Lower Operational Costs
    Progent's Hosting Services for Microsoft Exchange cut ongoing expenses by leveraging the services of Progent's network maintenance engineers and Contact Center group. Small and midsize businesses get the advantages of having a large network support group without having to pay for one. Small and midsize businesses also save the expense of the computer facility's 24x7 on-site security personnel and 24-hour operations team.

  • Improved Management Focus
    By using Progent's Hosting and Management Services for Exchange a small company's executive management group is spared the time loss and stress of ensuring that the mission-critical email environment is always available, protected,current, regularly archived, and efficiently administered. Actual or imagined user problems can be resolved by Progent's Contact Center, and management tasks such as adds, deletions, and security modifications can be taken care of by Progent's Exchange experts. These support services free managers to focus on fundamental business challenges where they can provide the greatest value to the company.

  • Enterprise-class Protection
    The onsite security provided by Progent's enterprise-class data center is far above the quality that most small companies could reasonably expect to attain with an internal data center. In conjunction with a full-time staff of security personnel, Progent's data center offers state-of-the-art access monitoring and blocking systems as well as reinforced barriers to prevent unapproved entry. Progent also provides software protection such as an advanced firewall, 24x7 network monitoring, spam blocking, fast and thorough security patch management, and a seasoned on-call team of system recovery experts.

  • Greater Availability and Reliability
    Progent's facility for hosting Exchange offers uninterruptible electrical power, fault tolerant cooling, and failover Internet connectivity to achieve a high level of availability. The hosting facility is also located in a seismically neutral area for protection from earthquakes. Progent's virtual server infrastructure for supporting Microsoft Exchange provides additional fault-tolerance thanks to technologies such as clustering and redundant disk subsystems.

  • Regulatory Adherence
    If your business needs to or wishes to comply with regulatory standards like as Sarbanes-Oxley, Gramm-Leach-Bliley, or SAS 70, utilizing Progent's Hosting and Management Services for Microsoft Exchange positions you to meet even the strictest security requirements.

  • Business Continuity
    The fault-tolerant and secure features of Progent's hosting facility reduces the likelihood that an event will disrupt your Exchange server. In case of a catastrophic failure, Progent's disciplined data back up routines and virtualized configuration allow fast system recovery to make sure that you can immediately continue business operations.

Enterprise-class Hosting Facility
No small business can justify the expense of planning, building, and maintaining a world-class hosting facility. Progent allows small organizations to leverage their information systems investment by providing Microsoft Exchange Hosting and Management Services based on a hosting facility utilized by some of the world's largest businesses for hosting crucial applications. Key features of the facility Progent uses for Exchange hosting services are:

  • 24x7 Staffed Security Plus Sophisticated Security Systems
    Progent's hosting facility provides high-level security for managing and monitoring personal access to the site. Internal security officers are present on a 24-hour basis and an advanced security system incorporates cameras, motion sensors, pin pads, and biometric access control devices. The exterior of the data center is protected with armor plated glass and internal locations are protected by steel mesh security barriers.

  • Full-time Operations Center
    Progent's hosting facility for Exchange features a full-time operations center with Premier engineers and technical experts who oversee the infrastructure and security of the data center and resolve problems.

  • zero-downtime High-speed Internet Connectivity
    Progent's data center for Exchange hosting features fault-tolerant Internet routing via an advanced switching architecture that includes double, physically isolated fiber vaults interfaced to a variety of carriers. Each fiber cabinet is supported by a different TELCO office. Two fault-tolerant SONET rings support totally diverse fiber routing to host equipment. Internet access is supported by multiple tier 1 ISPs.

  • Extensive Power Backup Systems
    The data center utilized by Progent for Exchange hosting has its own utility district substation and transformer on the property. The utility district substation is fed by redundant area substations. The data center has four diesel-powered generators, each with backup failover components. The generators have switch and paralleling gear units for rapid delivery of emergency power and are fueled to run the whole facility for one week. The data center also has uninterruptible power supply systems, redundant power distribution units, and gel batteries (N+2) capable of handling the entire data center during the interval when the backup generators are switching.

  • Redundant Environmental Control
    Progent's data center for application hosting is equipped with backed up computer area air conditioning units configured in a closed loop system with water-cooled chiller components that are rotated monthly.

  • Smoke Detection and Fire Suppression
    Progent's data center for Exchange hosting includes a Very Early Smoke Detection System monitored by the 24x7 operations center team and by an outside monitoring service. The fire suppression mechanism includes a dual interlock dry pipe design that is divided into 10-foot square zones to reduce damage to computer equipment near any fire.

  • Seismically Stable Location
    The data center that supports Progent's application hosting equipment is situated in a seismically stable area with no known faults and no recorded earthquakes. The facility is also built with a steel-beam system designed to withstand a serious earthquake.

Progent's Configuration and Ongoing Support Services for Microsoft Exchange Hosting
Progent's hosting services for Exchange feature complete integration of Exchange Server with your current network environment and also include an array of ongoing services that will keep your Exchange environment operating at peak efficiency with enterprise-level security, availability, management control, and end user service. All operating system and application licenses are purchased by Progent and are the property of Progent, and all maintenance of servers and other equipment is implemented at no cost to clients. Progent's fast and fault-tolerant Internet interfaces deliver 3 MBPS throughput.

Configuration and support provided as part of Progent's Exchange hosting include:

  • Transparent Integration with Your Information System
    Progent's hosting service for Microsoft Exchange is invisible to your workers, customers, and partners. Your existing email domain name is preserved in addition to your internal email addresses, contacts, file organization, and group configurations. Your Exchange Server will also be accessible anywhere via Outlook Web Access (OWA) or Microsoft Exchange wireless service. Progent will also configure Exchange Server to support remote synchronization with Window Mobile-based computing appliances such as Pocket PCs and smartphones.

  • Spam Blocking and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering solution that incorporates the technology of top data security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter.

  • 24x7 Server Monitoring
    Progent's hosting service for Microsoft Exchange features continual monitoring of the performance and security of Microsoft Exchange using Microsoft's System Center Operations Manager, a powerful network monitoring solution that proactively uncovers network trouble and trends. MS Operations Manager works by automatically tracking event history, then filtering, consolidating, and evaluating these system events according to a massive internal knowledge base. When Operations Manager detects problems or a possibly harmful tendency, it can initiate special repair processes or transmit warnings to alert Progent's email support personnel.

  • Update Support
    Included with the services provided with Progent's Exchange hosting, Progent's Microsoft-certified administrators make sure that software patches, security revisions, and service packs are implemented promptly and non-intrusively. Progent will also ensure that additional software supportive of Exchange Server is kept current. In case the Exchange Server host machine needs to be temporarily shut down for routine maintenance, Progent uses a support window from 10:00 pm Friday evening to 6:00 am Saturday morning PST. Progent alerts clients in advance of any scheduled downtime so as to reduce business impact.

  • Regular Data Backup and Rapid Restoration
    Progent's data backup procedures for hosted Exchange systems include one month of per-day backups, complete server backups every week, differential backups daily, and full backups with off-premises archiving every month. Progent's virtual server configuration allows fast data restoration in case of a disaster, and after a severe hardware collapse Progent will migrate the hosted Exchange Server environment to another virtual server within four business hours.

  • Helpdesk Service
    Progent's Helpdesk services are available to support Progent's hosted Microsoft Exchange systems. Progent's (Technical Response Center provides all Helpdesk support and is accessible by phone, email, or Progent's web site. Staffed by Microsoft-certified professionals who are expert at delivering email support, Progent's Help Desk Call Center can quickly resolve almost any problem related to Microsoft Exchange and can also offer high-level support for a wide array of IT areas such as network infrastructure, business applications, mixed-platform interoperability, and network. Progent's Help Desk Call Center can in addition escalate highly complicated problems to Progent's top-level consulting team which offers Cisco-certified CCIE infrastructure experts, CISA, CISSP, CISM, and GIAC accredited security professionals, Linux experts, and Apple macOS and OS X consultants.

  • Exchange Administration Services
    Progent's Help Desk Call Center provides all Microsoft Exchange administration needs such as adding or removing users, modifying security privileges, or resolving capacity problems. Like every service offered by Progent structured on Progent's Help Desk model, Progent's TRC delivers the extensive and deep technical knowledge and consistent service of a world-class IT support group, plus the visible ticket monitoring and follow-through of an efficiently managed Contact Center.

Progent's Private Cloud Hosting and Management Services
Progent's Private Cloud Hosting service provides comprehensive hosting for all of a small or midsize organization's servers in a setting that delivers the top degree of availability, security, and expandability and is also affordable and easy to migrate to another environment. Progent's Data Center Hosting services are based on proven virtual server technology that allows small and midsize businesses with non-standardized environments to save significantly on the expense of capital equipment, infrastructure maintenance, and system management while benefiting from world-class availability and an unprecedented degree of vendor independence.

In contrast to conventional Software as a Service (SaaS) hosting packages, Progent's Private Cloud Hosting supports all business servers in one centrally managed environment and can support mixed platform and non-standardized networks that are common for small companies but are troublesome for conventional hosting providers. Progent's Virtual Server Hosting and Management services keep ownership of the OS and application software in the customer's control so that migrating to a different virtual environment is fast, safe, and easily affordable. This avoids becoming captive to a specific hosting provider while still providing all the investment benefits inherent with Application Service Provider (ASP) and SaaS hosting models.

Learn additional information about Progent's ProSight Virtual Hosting and Management Services.

Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.



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