Overview of Progent's Hosting and Management Services for Microsoft Exchange
Messaging is a mission-critical application for companies of any size and requires an operating environment that provides world-class dependability, security, and IT support. Progent's Hosting and Management Services for Exchange offer small businesses with limited IT budgets and overstretched executive bandwidth a low risk, affordable, and low-stress option for deploying Microsoft Exchange by providing the robustness of a state-of-the-art data center plus the expertise of Progent's Microsoft-certified group of support engineers.

Business Benefits of Progent's Hosting and Management Services for Exchange
By utilizing an outsourced hosting service for Microsoft Exchange, small companies can gain a range of advantages. The most straightforward benefit is saving money. Gartner Group has estimated that colocation can save from 20-35% of the cost of building and maintaining an in-house facility. Benefits such as decreasing executive hassle and enhancing system availability and protection are harder to estimate, but these are clearly major advantages. Examples of the specific benefits of utilizing a hosting provider for Microsoft Exchange are:

  • Lower Capital Expenditures
    By utilizing a hosting provider for critical business applications like Microsoft Exchange, small businesses on a restricted budget are able to avoid the substantial expense of planning and constructing a computer facility with adequate physical access security, cooling, power backup, fire protection, and redundant Internet connections. Outsourced hosting services also eliminate the expense of software and of non-stop computer equipment like clustered servers and fault-tolerant hard disk subsystems. Increasing network capacity as your company grows is also inexpensive and easy.

  • Lower Operational Costs
    Progent's Hosting Services for Exchange reduce ongoing costs by leveraging the services of Progent's IT maintenance engineers and Help Desk Call Center group. Small companies receive the advantages of having access to a big network services staff without having to pay for one. Small and midsize companies also avoid the cost of the data center's round-the-clock internal security staff and full-time operations center.

  • Improved Management Focus
    By using Progent's Hosting Services for Microsoft Exchange a small or midsize company's management team is spared the time loss and hassle of ensuring that the mission-critical email environment stays always available, secure,current, consistently archived, and efficiently administered. Real or imagined user problems can be resolved by Progent's Help Desk, and administrative duties like adds, deletes, and security changes can be taken care of by Progent's Exchange professionals. All of these support services free executive to focus on fundamental business issues where they can add the greatest help to the enterprise.

  • Enterprise-class Security
    The site security provided by Progent's world-class hosting facility is far beyond the level that most small to midsize businesses could expect to achieve within an in-house data center. In conjunction with a 24x7 staff of onsite security officers, Progent's hosting facility features state-of-the-art intrusion detection and prevention systems plus secure structures to prevent unauthorized access. Progent also provides software security that includes a high-level firewall, round-the-clock server monitoring, spam blocking, prompt and thorough security patch management, and a seasoned online group of system recovery experts.

  • Greater Availability and Dependability
    Progent's facility for hosting Exchange offers UPS electrical power, fault tolerant air conditioning, and non-stop Internet connectivity to deliver a high degree of availability. The hosting facility is also located in a seismically stable area for protection against earthquakes. Progent's virtual server architecture for hosting Exchange offers even greater availability through mechanisms like clustering and non-stop hard disk subsystems.

  • Regulatory Adherence
    In case your company needs to or desires to comply with regulatory standards like as Sarbanes-Oxley, Gramm-Leach-Bliley, or HIPAA, utilizing Progent's Hosting and Management Services for Exchange positions you to comply with even the strictest security requirements.

  • Business Continuity
    The non-stop and secure features of Progent's data center reduces the likelihood that an incident will disrupt your Microsoft Exchange system. In case of a disastrous failure, Progent's disciplined data back up procedures and virtualized architecture enable fast data recovery to ensure that your company can quickly continue operations.

World-class Hosting Facility
No small company can afford the expense of planning, implementing, and maintaining an enterprise-class data center. Progent enables small and midsize organizations to get more from their information systems investment by offering Exchange Hosting and Management Services based in a data center utilized by some of the country's largest businesses for hosting mission-critical applications. Key features of the data center Progent utilizes for application hosting are:

  • 24x7 Staffed Security Plus Sophisticated Security Systems
    Progent's data center features tight security for controlling and tracking physical entry to the site. Internal security officers are on duty on a 24x7 basis and a sophisticated security system incorporates surveillance cameras, motion sensors, badge readers, and biometric access control systems. The perimeter of the data center is surrounded by armor plated glass and inside locations are protected by steel mesh security barriers.

  • Full-time Staffed Operations Center
    Progent's hosting facility for applicatiion includes a 24x7 staffed operations center with Certified engineers and technical experts who oversee the operations and security of the facility and troubleshoot technical problems.

  • non-stop High-speed Internet Connectivity
    Progent's data center for Exchange hosting offers non-stop Internet access through an advanced failover architecture that includes dual, physically separated fiber vaults interfaced to a variety of network carriers. Each vault is serviced by a different TELCO office. Two fault-tolerant SONET rings provide totally diverse network routing to hosting systems. Internet connectivity is supported by tier 1 ISPs.

  • In-depth Electrical Power Backup Infrastructure
    The data center used by Progent for application hosting has its own utility district substation and transformer on the property. The utility district substation is fed by multiple area substations. The facility has four diesel generators, each with redundant parts. The generators have switch units for rapid transfer to backup power and are fueled to run the whole facility for one week. The facility also has UPS units, redundant power distribution units, and gel cells (N+2) capable of powering the entire data center during the interval when the backup generators come on line.

  • Fail-safe Computer Room Air Conditioning (CRAC)
    Progent's data center for Exchange hosting has backed up computer area cooling units set up in a closed loop system with water-cooled chiller units that are rotated monthly.

  • Smoke Detection and Fire Suppression
    Progent's data center for application hosting is equipped with a VESDA detection system monitored by the 24x7 operations center staff and by an outside monitoring service. The fire suppression system features a dual interlock dry pipe system that uses 10' x 10' grid areas to minimize damage to computer equipment near any actual fire.

  • Seismically Neutral Site
    The data center that supports Progent's Exchange hosting equipment is located in a seismic-neutral region with no discovered tectonic faults and no history of earthquakes. The data center building is also fitted with a steel-beam system designed to withstand a substantial earthquake.

Progent's Configuration and Support Services for Microsoft Exchange Hosting
Progent's hosting services for Exchange include full incorporation of Microsoft Exchange with your current IT network and also include a variety of ongoing services that will keep your messaging solution operating at peak efficiency with enterprise-class security, fault tolerance, administration efficiency, and end user service. All software licenses are purchased by Progent and are Progent's property, and all maintenance of servers and other hardware is performed at no cost to customers. Progent's high-speed and fault-tolerant Internet interfaces deliver 3 MBPS performance.

Integration and support provided as part of Progent's Exchange hosting include:

  • Transparent Integration with Your Information System
    Progent's hosting service for Exchange is transparent to your workers, customers, and associates. Your current email domain name is preserved in addition to your email addresses, contact information, file set up, and group configurations. Your email will also be accessible anywhere and any time through Outlook Web Access or Exchange mobile service. Progent will also configure Exchange to support synchronization with Window Mobile-powered handheld devices such as PDAs and smartphones.

  • Spam/Virus Screening and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering platform that incorporates the services and infrastructure of top information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall.

  • Continual Server Monitoring
    Progent's hosting for Microsoft Exchange features continual monitoring of the performance and security of Exchange Server by means of Microsoft's System Center Operations Manager (SCOM), a powerful server management solution that automatically uncovers network trouble and trends. Microsoft Operations Manager works by automatically scanning event records, then screening, consolidating, and analyzing these events according to a massive internal database. When MS Operations Manager detects problems or a potentially harmful tendency, it can initiate special remediation processes or transmit alarms to notify Progent's Exchange maintenance personnel.

  • Update and Patch Management
    Included with the support provided with Progent's Microsoft Exchange hosting, Progent's Exchange support professionals make sure that patches, security updates, and Microsoft service packs are implemented consistently and non-disruptively. Progent will also ensure that additional software associated with Microsoft Exchange Server is kept up to date. In the event that the Microsoft Exchange Server host system must be temporarily turned off for routine maintenance, Progent uses a support interval from 10:00 Friday night to 6:00 Saturday morning PST. Progent alerts clients before any scheduled downtime in order to minimize business impact.

  • Regular Data Backup and Fast Restoration
    Progent's backup practices for hosted Microsoft Exchange systems feature one month of daily backups, full server backups once a week, differential backups daily, and full backups with off-premises replication every month. Progent's virtual server configuration allows quick system restoration in case of a disaster, and in case an extreme host failure Progent will migrate the hosted Microsoft Exchange Server environment to a different virtual server within half a business day.

  • Helpdesk Support
    Progent's Help Desk services are provided to maintain Progent's hosted Exchange systems. Progent's (Technical Response Center provides all Helpdesk support and is accessible by phone, email, or Progent's web site. Staffed by Microsoft-certified engineers who are experienced at delivering Microsoft Exchange support, Progent's TRC group can efficiently handle virtually any issue related to Microsoft Exchange and can also offer high-level help for a broad range of network areas such as system architecture, business applications, multi-platform integration, and system security. Progent's Help Desk can in addition escalate highly complex problems to Progent's top-level engineering team which includes Cisco-certified CCIE network experts, CISSP and CISM accredited security engineers, Linux OS consultants, and Apple macOS and OS X consultants.

  • Exchange Administration Services
    Progent's Technical Response Center handles all Exchange administration needs including adding or deleting mail boxes, changing security privileges, or resolving connectivity problems. Like every service provided by Progent structured on Progent's Helpdesk model, Progent's TRC delivers the broad and deep technical expertise and consistent service of an enterprise-class IT support group, plus the transparent ticket monitoring and follow-through of an efficiently run Helpdesk.

Progent's Private Cloud Hosting and Management Services
Progent's Private Cloud Hosting and Management service offers comprehensive hosting for all of a small or midsize organization's servers in a setting that achieve the highest degree of dependability, data protection, and scalability and is also affordable and easy to move to a different environment. Progent's Data Center Hosting and Management services are built on proven virtualization architecture that permits small and midsize businesses with multi-platform environments to save significantly on the costs of capital equipment, infrastructure maintenance, and IT management while benefiting from enterprise-class reliability and an unparalleled degree of vendor independence.

In contrast to conventional SaaS hosting packages, Progent's Private Cloud Hosting supports all business servers in a single centrally managed solution and can support mixed platform and non-standardized environments that are typical of small businesses but are troublesome for most hosting providers. Progent's Virtual Data Center Hosting services keep ownership of the OS and application software in the customer's control so that moving to a different virtual system is fast, safe, and inexpensive. This avoids becoming captive to your initial hosting service while still providing all the cost savings inherent with Application Service Provider (ASP) and SaaS hosting models.

Find out additional information about Progent's ProSight Virtual Hosting and Management Services.

Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.

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