Introduction to Progent's Hosting Services for Microsoft Exchange
Messaging is a vital application for businesses of all sizes and demands an operating environment that provides world-class reliability, protection, and IT support. Progent's Hosting Services for Exchange offer small organizations with limited IT budgets and little spare executive bandwidth a safe, affordable, and hassle-free option for deploying Exchange by delivering the reliability of a state-of-the-art data center and the experience of Progent's Microsoft-certified team of support professionals.

Business Benefits of Progent's Hosting and Management Services for Exchange
By utilizing an outsourced hosting service for Microsoft Exchange, small businesses can gain a range of advantages. The most straightforward benefit is saving money. Gartner Group has calculated that colocation can eliminate up to 35% of the expense of creating and maintaining an internal data center. Advantages like reducing management hassle and increasing system availability and security are more difficult to quantify, but these are clearly major advantages. Some of the specific benefits of utilizing a hosting service for Exchange include:

  • Reduced Capital Requirements
    By using a hosting service for vital business applications such as Exchange, small and midsize companies on a restricted budget are able to eliminate the substantial costs of designing and constructing a computer facility with adequate physical access security, environmental control, power backup, fire protection, and redundant Internet connections. Hosting services also save the cost of software licenses and of non-stop technology such as clusters and non-stop hard disk arrays. Expanding network capability when your business grows is also more affordable and simple.

  • Lower Operational Expenses
    Progent's Hosting and Management Services for Microsoft Exchange cut ongoing expenses by utilizing the services of Progent's IT support professionals and Help Desk Call Center team. Small companies receive the advantages of having access to a large IT support staff without having to finance one. Small and midsize companies also save the cost of the data center's round-the-clock internal security personnel and full-time operations center.

  • Improved Management Focus
    By utilizing Progent's Hosting and Management Services for Exchange a small company's executive management group avoids the distraction and hassle of making sure the crucial email system is always operational, protected,current, regularly archived, and efficiently managed. Real or imagined user issues can be resolved by Progent's Help Desk, and management tasks such as adds, deletions, and security authorization changes can be taken care of by Progent's Exchange professionals. These support services allow managers to focus on core business challenges where they know how provide the most value to the enterprise.

  • World-class Protection
    The site security provided by Progent's enterprise-class data center is well above the quality that most small to midsize businesses could expect to attain within an in-house data center. In conjunction with a full-time staff of onsite security officers, Progent's data center features state-of-the-art access monitoring and blocking devices as well as reinforced barriers to prevent unapproved access. Progent also provides software protection that includes an advanced firewall, round-the-clock network monitoring, spam blocking, prompt and thorough security update installation, and a seasoned online group of system recovery experts.

  • Improved Availability and Dependability
    Progent's facility for hosting Microsoft Exchange offers UPS electrical power, redundant cooling, and non-stop Internet connectivity to achieve a high degree of fault tolerance. The site is also situated in a seismically neutral region for protection from earthquakes. Progent's virtualized infrastructure for hosting Microsoft Exchange offers even greater availability through mechanisms such as server clustering and non-stop disk arrays.

  • Regulatory Compliance
    In case your company needs to or desires to comply with regulatory standards like as SOX, GLB, or SAS 70, utilizing Progent's Hosting and Management Services for Exchange positions you to comply with even the strictest security requirements.

  • Business Recovery
    The fault-tolerant and secure infrastructure of Progent's hosting facility lowers the chances that an event will disrupt your Exchange server. If there is a catastrophic failure, Progent's disciplined backup procedures and virtual architecture enable rapid system recovery to make sure that your company can quickly resume business operations.

Enterprise-class Data Center
No small business can afford the cost of designing, building, and managing an enterprise-class data center. Progent allows small organizations to get more from their information systems investment by offering Exchange Hosting and Management Services based in a hosting facility trusted by some of the world's largest companies for hosting mission-critical applications. Important features of the facility Progent utilizes for hosting Exchange are:

  • 24x7 Onsite Security Plus Advanced Security Systems
    Progent's data center features high-level security for managing and monitoring personal access to the site. Internal security officers are present on a 24-hour basis and a sophisticated electronic security infrastructure incorporates surveillance cameras, motion detectors, badge readers, and biometric access control devices. The perimeter of the facility is protected with armored glass and inside locations are secured within steel reinforced protective screens.

  • Full-time Staffed Operations Center
    Progent's data center for applicatiion features a full-time staffed operations center with Premier engineers and technical experts who oversee the operations and security of the data center and troubleshoot problems.

  • zero-downtime Broadband Internet Connectivity
    Progent's facility for Microsoft Exchange hosting offers failsafe BGP4 Internet connectivity through a sophisticated failover system that includes double, spatially separated fiber cabinets connected to multiple carriers. Each vault is supported by a different TELCO central office. Two fault-tolerant SONET rings support dual network routing to hosts. Internet access is supported by multiple tier 1 ISPs.

  • Extensive Power Backup Systems
    The data center used by Progent for Microsoft Exchange hosting has a dedicated utility district substation and transformer on the site. The substation is fed by multiple regional substations. The data center has four diesel-powered generators, each with redundant components. The generators have switch and paralleling gear systems for fast transfer to emergency power and are fueled to power the entire facility for one week. The data center also has uninterruptible power supply units, redundant power distribution units, and gel batteries (N+2) capable of handling the entire data center during the interval when the diesel generators come on line.

  • Redundant Computer Room Air Conditioning
    Progent's data center for Exchange hosting is equipped with backed up computer area cooling units set up in a closed loop system using water-cooled chiller components that are rotated each month.

  • Fire Control
    Progent's data center for Microsoft Exchange hosting is equipped with a Very Early Smoke Detection System tracked by the round-the-clock facility operations center team and by an external third-part service. The fire control system features a double interlock dry pipe design that uses 10-foot square grid areas to minimize damage to computer equipment adjacent to any actual fire.

  • Seismically Neutral Site
    The data center that houses Progent's Microsoft Exchange hosting servers is situated in a seismic-neutral area with no discovered tectonic faults and no recorded earthquakes. The facility is also built with a steel-beam superstructure engineered to hold up against a serious earthquake.

Progent's Configuration and Support Services for Exchange Hosting
Progent's hosting services for Microsoft Exchange include complete incorporation of Microsoft Exchange with your current IT system and also include a variety of ongoing services designed to keep your email performing optimally with high levels of security, fault tolerance, management control, and client support. All operating system and application licenses are paid for Progent and are owned by Progent, and all maintenance of servers and other hardware is implemented at no charge to customers. Progent's fast and non-stop Internet interfaces deliver 3 MBPS performance.

Configuration and support provided as part of Progent's Exchange hosting services include:

  • Seamless Integration with Your Network
    Progent's hosting for Microsoft Exchange is transparent to your workers, clients, and associates. Your existing domain name is preserved in addition to your email addresses, contact information, file organization, and work groups. Your email will also be accessible anywhere and any time via Outlook Web Access or Microsoft Exchange wireless service. Progent will also set up Exchange to support remote synchronization with Window Mobile-powered handheld devices including Pocket PCs and smartphones.

  • Spam Screening and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering solution that incorporates the technology of leading data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter.

  • 24x7 Security and Performance Monitoring
    Progent's hosting for Exchange includes constant monitoring of the performance and security of Microsoft Exchange using Microsoft's System Center Operations Manager (SCOM), an advanced network management platform that proactively uncovers network problems and tendencies. Microsoft Operations Manager works by proactively scanning event history, then screening, organizing, and evaluating these system events according to an extensive internal knowledge base. When Microsoft Operations Manager detects problems or a possibly harmful trend, it can initiate special remediation processes or transmit warnings to notify Progent's messaging support personnel.

  • Update Support
    As part of the services provided with Progent's Exchange hosting, Progent's Microsoft-certified support professionals make sure that patches, security updates, and Microsoft service packs are implemented consistently and non-intrusively. Progent will also ensure that additional software associated with Exchange Server stays up to date. In case the Exchange Server host system needs to be momentarily shut down for routine maintenance, Progent uses a support interval from 10:00 pm Friday evening to 6:00 am Saturday morning PST. Progent notifies clients before any planned downtime in order to reduce business disruption.

  • Daily Data Backup and Fast Disaster Recovery
    Progent's backup practices for hosted Exchange systems feature one month of daily backups, full server backups every week, differential backups daily, and complete backups with off-premises replication monthly. Progent's virtual server configuration permits fast data restoration in case of a catastrophic failure, and in case a severe host failure Progent will migrate the hosted Exchange Server environment to another virtual server within four business hours.

  • Helpdesk Service
    Progent's Contact Center services are available to maintain Progent's hosted Exchange systems. Progent's Technical Response Center (TRC) provides all Help Desk Call Center services and is available via telephone, email, or Progent's web site. Staffed by Microsoft-certified professionals who are experienced at delivering email help, Progent's Help Desk Call Center can efficiently resolve virtually any problem associated with Exchange and can also offer expert help for a broad array of IT areas including system infrastructure, business applications, mixed-platform integration, and system security. Progent's TRC group can also escalate the most complex problems to Progent's top-level engineering team which includes Cisco CCIE infrastructure experts, CISSP and CISM certified security engineers, Linux OS experts, and Apple macOS and OS X consultants.

  • Exchange Administration Support
    Progent's TRC handles all email administration services including adding or deleting mail boxes, changing security privileges, or troubleshooting capacity problems. As with any service offered by Progent structured on Progent's Helpdesk model, Progent's TRC offers the broad and deep technical knowledge and consistent service of a world-class IT support group, plus the transparent trouble-ticket tracking and follow-through of an efficiently managed Contact Center.

Progent's Private Cloud Hosting Services
Progent's Private Cloud Hosting service offers full-service hosting for a small or midsize company's servers in a setting that delivers the highest degree of dependability, security, and expandability and is in addition economical and easy to migrate to a different host environment. Progent's Data Center Hosting and Management services are built on proven virtual server architecture that permits small companies with mixed environments to save significantly on the expense of capital equipment, network maintenance, and IT administration while benefiting from world-class reliability and an unprecedented level of vendor independence.

Unlike common Software as a Service (SaaS) hosting packages, Progent's Private Cloud Hosting supports all business servers in one centrally managed solution and can handle mixed platform and non-standardized environments that are common for small businesses but are troublesome for most hosting providers. Progent's Virtual Server Hosting services put ownership of the OS and application software in the customer's control so that moving to a different virtual system is fast, safe, and easily affordable. This avoids becoming captive to a specific hosting service while still offering all the cost savings associated with Application Service Provider and SaaS hosting service models.

Find out additional information about Progent's ProSight Virtual Hosting and Management Services.

Contact Progent for Exchange Server 2016 and Exchange 2013 Solutions
If you need Exchange Server 2016 planning and support services or Exchange 2013 consulting or if you want to learn more about Progent's hosting services for Microsoft Exchange, call 800-993-9400 or visit Contact Progent.

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