Progent offers a wide range of affordable consulting and support services to assist your business to deploy, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent can offer on-premises or online technical support for individual machines or laptops or work with you to plan and carry out a company-wide migration to new or revised OS platforms and applications. Progent can also provide engineers and technical workers to assist your company to plan for and implement a company relocation or merger designed to cause the least possible interruption to your business.
Progent's Cisco-Premier network engineers can assist you to use Cisco's management utilities along with a selection of specialized third-party products to build a complete network management solution in order to keep your network operating reliably, conserve expensive resources, protect your data, recover rapidly from device breakdown or malicious assaults, and allow you to add or repurpose valuable resources intelligently and affordably as your company evolves.
Progent can provide comprehensive support for every phase of your Microsoft Exchange 2010 migration with services that include outsourced or co-sourced project management, site prep, project planning, specification of all new software and equipment required, recommended sourcing, system testing at customer location or at Progent's test facility, setting up temporary coexistence of Exchange 2010 and Exchange 2003 or 2007, deployment of the production system, decommissioning the old system, and webinar training for client's support group and users.
Progent's Microsoft-certified network experts can help you to determine the value of Microsoft Exchange Server 2010 for your business and can help your IT staff to design and implement a smooth migration to Microsoft Exchange 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 Server that will offer fast payback by improving your productivity, cutting the expense of hardware and service, streamlining management, and consolidating your key communications platforms.
Progent's expert support team can show you how to define and deploy an efficient in-place Exchange Server 2007 upgrade strategy that minimizes network downtime, simplifies ongoing service requirements, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multiple server or multi-location migrations, Progent offers the experience to finish your move quickly and economically. Progent's Microsoft Exchange Server 2007 support, repair, and design services include assistance with the integration of outside vendor add-ons to Microsoft Exchange Server 2007 that are best aligned to your business goals.
NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) designed for law practices. Progent offers remote access to NetDocuments consultants who can help legal departments and law firms to plan, configure, administer, tune, or troubleshoot a document management system (DMS) solution powered by NetDocuments.
When conducting IT projects for corporate clients, Progent uses a phased methodology driven by defined milestones in order to achieve budgetary, scheduling and engineering goals while minimizing productivity disruption. Progent's Enterprise Services Project Methodology follows accepted project management procedures derived from the leading practices defined by the Microsoft Solutions Framework Project methodology which specifies requirements definition, architecture recommendations, pilots, design tuning, and professional implementation. All phases are documented to provide a detailed summary of IT services performed and to assist in ongoing system maintenance.
Progent provides expertise for security analysis utilities such as Microsoft Baseline Security Analyzer for performing a variety of programmed system auditing scans to identify possible security problems. Progent has extensive experience with security analysis tools and can help you to understand audit reports and react appropriately. Progent can show you how to design security into your business operations, configure scanning tools, plan and implement a protected system environment, and recommend policies to maximize the safety of your IT system. Progent's security professionals are ready to show you how to set up a firewall, design secure remote connectivity to email and data, and install virtual private network. Progent's qualified security engineers can validate the security of web-based software and can run comprehensive information security tests of enterprise-wide security to validate your organization's compliance with important industry security standards such as HIPAA, PCI, and ISO.
Progent’s data center IT services are intended for businesses with hardware located at Internet Data Centers or data center co-location hosting facilities and requiring timely on-site assistance at the co-location facility plus remote support from Microsoft and Cisco Premier Certified experts. Progent provides a full array of data center and data center and collocation consulting services such as network architecture analysis, Windows and Linux server integration and maintenance, troubleshooting for server and telecommunications infrastructure, design and deployment of high availability systems, defining and deploying layered security structures, firewall integration and troubleshooting, designing load balancing solutions, and planning high-availability server and storage cluster systems.
Cisco's network security and remote access products for small organizations provide a full range of manageable security products to help protect your wired and wireless information system. Cisco's VPN product family includes switches, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's expert staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who can assist your company to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security technologies that fit best with your business objectives.
Progent’s IT outsourcing services offer affordable computer support for small companies. Whether it includes planning network infrastructure, setting up an in-house Help Desk or outsourcing a one, rolling out an updated e-mail system, monitoring your system, or creating a web-based eCommerce solution, outsourcing your IT technical services can contain costs and minimize risks, allowing IT support budgets to increase in a more linear and controlled manner than is possible by assembling a large, all-purpose internal IT staff. Progent’s Outsourcing White Paper and flyers explain how Progent can help you build a protected and highly available system architecture for your vital applications powered by Windows including Office XP, Office 2003, and Microsoft Office 2000.
Progent's CISSP-premier cybersecurity experts can assist businesses of all sizes with any aspect of information system security. Progent can help implement cost-effective security solutions that protect a small office from advanced malware attacks or Progent can plan, configure, and manage an end-to-end security environment for hybrid enterprise networks that accommodate local, online, and mobile clients accessing network resources spread across multiple physical sites and public and private clouds.
E-Mail Guard represents a comprehensive solution for blocking spam and viruses. E-Mail Guard addresses the security and management of corporate email by offering constantly improved spam and virus filtering, policy management, content filtering, and defense against email-borne directory harvesting and DDoS attacks. E-Mail Guard also includes monitoring, management and reporting utilities plus outgoing email testing to help you troubleshoot your e-mail system and specify and regulate corporate security policy.
Progent's Meraki wireless access point experts offer online and on-premises support to help organizations of any size to plan, deploy, maintain, expand or repair Wi-Fi networks that include Cisco Meraki APs. Progent can assist your business to configure and manage Cisco's Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco products such as Catalyst and Nexus switches, routers and ASA firewalls to build a seamless ecosystem that provides identical connectivity, performance, security, ease of management and availability for wired and Wi-Fi users irrespective of their mobility or computing device.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information.
Cisco's Catalyst wireless controllers simplify the administration of wireless networks by unifying the configuration and management of Wi-Fi access points, optimizing Wi-Fi throughput by limiting the effect of radio frequency congestion, improving wireless availability with fast auto-failover, and strengthening data security by detecting cyber threats and analyzing network traffic according to user type and locale. Progent can assist your business to configure Cisco Wi-Fi controller appliances to manage wireless networks of any size. Progent can assist you to maintain and troubleshoot your current Cisco-based Wi-Fi solution or implement an efficient migration to Cisco's latest wireless controller technology.
Progent can deliver a wide range of affordable support services to help you to install, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent can provide on-premises or online assistance for individual machines or laptops or help your business to design and implement a large-scale rollout of new or revised operating system software and applications. Progent can also provide engineers and technicians to assist your company to prepare for and complete a company relocation or consolidation organized to cause minimal disruption of your business.
Exchange Server 2013 includes significant improvements to the capabilities of Microsoft Exchange Server 2010 and delivers powerful new features plus a revamped architecture. These improvements affect vital areas including manageability, high availability (HA), security, cost of ownership, collaboration, extensibility, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to evaluate the possible advantages of upgrading to Exchange Server 2013, design an efficient validation and deployment plan, and train your IT team to manage your Microsoft Exchange Server 2013 solution. Progent also offers affordable remote consulting and management services for Microsoft Exchange Server 2013.
Configuration Manager 2016 automates software provisioning across multiple sites, streamlines security and compliance settings control, keeps track of network resources, protects against corporate data leakage, performs network health monitoring, enables safe end-user self service, and delivers a single point of control for managing mixed-OS networks running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can help you with any aspect of designing, implementing, using and repairing a SCCM 2016 solution for local, cloud-based, or hybrid networks.
Progent's Microsoft-Premier SQL Server consultants offer an array of services to help small companies to plan, install, manage, and repair MS SQL 2008 solutions so that they gain the maximum competitive advantage from Microsoft's state-of-the-art relational database platform. In addition, Progent offers help with system infrastructure, company-wide protection, and application programming to increase the business advantage of your information network.
Progent’s certified experts provide small and medium size companies enterprise-grade consulting services for Systems Management Server 2003 and Configuration Manager 2007, Microsoft's solutions for change and deployment automation. System Center Configuration Manager is Microsoft's new title for the update management solution formerly known as Systems Management Server. Configuration Manager 2007 provides a range of enhancements to Systems Management Server including comprehensive automation, built-in Vista Windows Server 2008 awareness, quarantine support, and device driver management. Progent’s Microsoft certified consulting professionals can help you use SMS or Configuration Manager economically for streamlined OS and application software deployment, security patch administration, application metering, and licensing reconciliation. Progent's engineers can also assist your company to move smoothly from SMS Server to Configuration Manager 2007.
Progent's Cisco-certified CCIE consultants can help your business to configure, manage, update, optimize and troubleshoot Cisco Catalyst switches. Progent can also assist you to enhance the security and compliance of Catalyst switches and migrate efficiently from legacy appliances to modern models.
Progent's Cisco CCIE-certified wireless network infrastructure experts offer online or onsite configuration and troubleshooting services to help you to design, configure, update, optimize, manage and troubleshoot Aironet wireless AP environments of any scale or architecture. Progent's Cisco Wi-Fi controller experts can also help you to combine your wireless environment with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity foundation that is simple to manage and expand. Progent also offers affordable wireless site surveys to assist you to decide the most appropriate selection, location and configuration of Aironet Wi-Fi access points to work with your specific office layout, building structure, and anticipated workloads.
Progent provides national urgent technical support and consulting services for companies that operate UNIX, Linux, or Sun Solaris environments or whose information systems include a combination of UNIX and Microsoft technology. Online technical support provides optimum leverage for your information technology budget by preserving user efficiency and shortening the time charged for network repair services. Advanced remote support technology and experienced service specialists and engineers allow Progent to solve most IT problems without squandering time and expense by traveling to your location. In the vast majority of cases your IT problems can be remediated over the phone or via a combination of phone help and remote network analysis. Progent can offer the services of Cisco CCIE network experts and CISSP certified security specialists to assist with the toughest network problems.
Progent's Windows Server 2016 disaster recovery consultants can help your organization to plan and deploy a DR solution built around Microsoft's cloud-tested Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using commodity hardware, VM Load Balancing for improving the performance and resilience of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for easy, affordable deployment of a stretch cluster quorum arbitration point.
Progent offers support services for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and manage a WatchGuard Firewall product that fits your network security needs and budget. Progent can help you to manage legacy WatchGuard firewalls or upgrade efficiently to modern WatchGuard firewall solutions.
Progent's compensation model is based on contribution, so similar to working as an independent contractor, your income is entirely driven by your generated revenue. Some of our consultants stress quality of life and elect to work at an easy pace, using our self-determined schedule to pursue individual pursuits like mountain biking, car racing, skiing, surfing, travel, or spending private time with family and friends. Others use the opportunity to make major bucks through lots of work and long days. Progent fully supports either end of the spectrum and everything in the middle.
The Help Desk service model adopted by Progent gives small companies an efficient option to reliance on freelance consultants by offering extensive technical knowledge accessible to numerous support groups, optional 24x7 access to urgent assistance, escalation capability to appropriate experts for solving the most difficult problems, support consistency and dependability, prompt follow through overseen by seasoned service administrators, a choice of convenient mechanisms for initiating service jobs, plus excellent progress visibility made possible by ticket tracking and accessible through a web portal.
Progent's Microsoft consultants can provide affordable remote support and development services to assist you to design, implement, manage, and maintain Microsoft SharePoint 2010 environments that can involve web pages that can function as portals, extranets, document and media management tools, wikis, data warehouses, business information systems, enterprise search, workflows, and other tools to support and enhance teamwork. Progent can help you integrate SharePoint 2010 with Microsoft SQL Server and with other databases as well as with Microsoft's popular office productivity programs like Excel, Word, Outlook, and Visio. Progent can assist your business to upgrade from earlier versions of SharePoint or move a multi-vendor mix of web applications into a unified and easy-to-manage SharePoint 2010 solution.
Citrix offers a powerful family of platforms that provide enterprise-class manageability, expandability, and performance for virtualizing servers and for server-based delivery of Windows desktops and applications. For distributing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For creating and administering virtual servers, Citrix offers XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can assist your company to evaluate the strategic benefits of Citrix virtualization products and can help you design, test, implement, optimize, and maintain Citrix virtualization platforms.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner and more secure Active Directory environment. Both versions also offer the long-term advantages of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime.
Progent’s Microsoft certified experts provide small and medium size companies enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows you to install critical applications quickly and automatically to appropriate users, lower product costs and adhere to licensing agreements by determining usage profiles, improve Windows protection by improving your knowledge of vulnerability and by delivering critical patches, manage your mobile workforce through industry standards independent of connection or geography, and lower operational costs by fully utilizing the administrative capabilities incorporated into Windows. Progent’s SMS engineers can show you how to use SMS economically for automated software and application deployment, security patch administration, and asset tracking management including program and hardware inventory.
Progent can provide a variety of low-cost online and on-premises support services to assist your business to configure, administer, and troubleshoot workstations and handhelds powered by Microsoft Windows, Apple macOS/OS X, Apple iOS, Android, or Linux.
Progent has created several network security service bundles intended to deliver larger enterprises a professional and comprehensive security audit from a group of premier security engineers. All Progent's network security evaluation packages incorporate a suite of services like automated scans from within and from outside the company security perimeter, professional interpretation of captured data by certified security consultants, production of a paper documenting the results, plus a live concise executive outbrief and a detailed interactive review for internal network managers.
Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that provides the foundation for a powerful but easy-to-manage information. The technical demands of the Microsoft .NET components included with Small Business Server requires a computer support expert with hands-on background planning and building seamless, end-to-end business network environments. Progent's Microsoft SBS Server consultants have an average of over 10 years of background supporting computer systems built on Microsoft technology. This expertise assures you success in installing, administering, and repairing IT solutions that include the Microsoft SBS Server suite of servers and productivity software.
Microsoft System Center 2016 Operations Manager helps to promote top performance and dependable availability for critical applications by providing centralized, mixed-platform monitoring of IT infrastructure deployed throughout on-premises datacenters and cloud environments. Progent's SCOM consulting team can provide world-class online and onsite support to assist businesses of all sizes to design, implement, optimize, update and repair SCOM 2016 deployments. Progent can assist your company to migrate to SCOM 2016 from older releases or from other IT infrastructure monitoring platforms, or integrate multiple monitoring tools into a cohesive IT management ecosystem. Progent can also show you how to extend your SCOM 2016 environment to include resources hosted on public clouds including Microsoft Azure and Amazon AWS.
Microsoft System Center 2016 Operations Manager helps to promote top performance and dependable uptime for key applications by providing centralized, mixed-platform tracking of IT resources installed across local systems and private and public clouds. Progent's SCOM consulting group can provide advanced remote and onsite expertise to help businesses of all sizes to plan, integrate, optimize, enhance and troubleshoot SCOM 2016 solutions. Progent can help your company to migrate to Operations Manager 2016 from earlier releases of Operations Manager or from other monitoring products, or integrate multiple monitoring systems into a unified IT management solution. Progent can also show you how to extend your SCOM 2016 environment to incorporate infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.
Progent can assist your business in any and all facets of your upgrade to Exchange Server 2016 including designing high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; determining storage requirements for your virtual machines, databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; designing, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Progent’s consultants provide expertise in a variety of disciplines related to mobile networking such as network architecture, Activesync, wireless security, mobile email, Windows Mobile, RIM Blackberry, and wireless software development. Progent's Microsoft certified consultants can save your business work and expense by applying their wireless experience to show you how to select and integrate mobile access solutions that fit the needs of your company. Progent can also tune your IT infrastructure so that wireless handhelds perform better.
Progent's consultants can help you with every stage of Azure cloud migration including requirements definition, readiness assessment, solution design, pre-production testing, implementation, centralized management, performance optimization, software license controls, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can help your IT staff to set up and debug firewall appliances and VPN tunnels so your users can securely access to Azure-based services, and Progent's Microsoft-certified consultants can assist you set up critical Microsoft platforms to run in Azure including Windows Server, Exchange, SQL Server and Skype for Business. Progent can also assist your organization to set up a hybrid cloud ecosystem that transparently combines physical datacenters with Azure-based resources.
Forefront TMG 2010 is based on the proven security capabilities of Internet Security and Acceleration Server 2006 and offers a easily administered web gateway that acts as a one-server solution for an array of security features including an application layer and network layer firewall, URL filtering, antimalware, IPS, application proxy, VPN management, plus HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 includes advanced web security logging and reporting features, permits custom reports generated by Microsoft SQL Server, works with Active Directory to streamline policy enforcement, and can be installed as a virtual server to cut costs and enhance availability. Progent's Microsoft-certified engineers can help your company to plan and carry out test and production implementations; interface Forefront TMG 2010 with Windows 2008 R2, Active Directory, Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; install Microsoft Forefront TMG 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and provide ongoing consulting and repair services. Progent's consultants can also assist you to upgrade smoothly to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
Progent’s IT outsourcing services for small companies include planning Server 2003, .NET, and BackOffice environments, coordinating upgrades to Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk services, online and in-person troubleshooting, resolving stubborn IT issues, and creating a comprehensive security strategy. Progent can show you how to enhance network availability and performance with fault-tolerant configuration, resilient network topology, and proactive network monitoring. Progent also provides special project help for large-scale upgrades and can assist with needs definition, product identification, bill of materials production, vendor qualification, purchasing logistics, and complete documentation. Progent’s IT outsourcing service also features education for office productivity packages such as Office XP.
Progent can help small companies to migrate any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network administration and reduce hardware expense. Azure offers a wealth of cloud services and Progent can help you to understand the benefits and restrictions of different cloud computing models supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local applications and resources and make sure you avoid the common mistakes small organizations make when migrating to the cloud. Progent can help you to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also help you to configure firewalls and IPsec VPN tunnels and to manage Apple iOS devices and Google Android smartphones and tablets.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent's Data Center consultants can help you find high availability data centers that meet the particular needs of your company. Fault tolerant co-location sites are particularly appealing to small businesses because of their low cost and convenience compared to pursuing a do-it-yourself strategy. Trying to build an in-house data center with even a basic degree of fault tolerance is financially prohibitive for most small companies. Progent can show you how to get all the benefits of non-stop data centers and 24x7 colo sites by providing a complete range of engineering and maintenance services.
Microsoft Windows Server 2008 is an important advance in making information networks more protected and available, easier to virtualize and administer, higher performing, and able to provide a better platform for web hosting and development. Progent can help your company get the most from the enhancements built into Windows Server 2008 by providing consulting, tech support, training, temporary staffing, network monitoring, and security expertise.
Progent can provide cost-effective online and onsite support to assist organizations of any size to migrate any portion of their core network infrastructure to Google Cloud Platform (GCP). This can save time and hardware expense and allow the use of Google's state-of-the-art machine learning technology. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, system design and review, pilot testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security and compliance.
Progent provides clients the services of consultants who have earned some of the IT industry's most prestigious credentials. Progent thinks that clients deserve to be sure that their computer service professionals have accredited training plus extensive practical backgrounds so that Progent's clients can engage Progent's service with confidence. Often, vendor credentials like the Cisco Certified Internetwork Experts confers priority for substantially superior vendor assistance than is available to uncertified service providers, allowing Progent to deliver clients a higher class of IT service. In other cases, major credentials such as CISM or CISSP for IT security can help enterprise customers to demonstrate compliance with regulatory requirements by engaging the assistance of recognized industry professionals.
Progent's UNIX platform support services provide small and mid-size businesses and developers support for managing and maintaining UNIX, Linux or Solaris environments that run with Microsoft-based networks. Progent can give your organization contact with UNIX consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of expertise provides you with an easy one-stop source to show you how to build and manage a protected and robust mixed-platform connectivity and communications solution that allows UNIX and Microsoft coexistence by integrating MS Windows with major variants of UNIX such as Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or leading Linux derivatives including RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.
Progent’s team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry experience, in the trenches of network service, performing a wide variety of IT projects for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class technical capability, but also a support engineer with proven approaches for applying computer knowledge to fix actual IT problems efficiently.
Progent offers the support of an accredited engineer with an extensive background deploying technology from the leading telepresence providers including Cisco/Tandberg, Polycom, and LifeSize and can help you to design, install, expand, or troubleshoot a video conferencing environment that preserves your current investment and optimizes the business value of your information system. Progent can also provide the expertise of network infrastructure consultants who can help companies of all sizes to build and maintain a network that provides the speed, reliability, protection, and expandability you need to accommodate your telepresence environment.
Progent's certified engineers provide technical help and IT consulting expertise for Exchange 2003 Server, Windows Server 2003, and for the complete family of Microsoft Servers. Progent's upgrade, configuration, management, and troubleshooting expertise for Microsoft Exchange Server include planning, installation, project management, onsite and remote troubleshooting, Help Desk Call Center support, certified security evaluation, and full-service IT outsourcing.
Progent uses an enterprise-class support reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports sent by every consultant to every customer. The discipline of documenting and archiving support records allows more efficient support and avoids a variety of common problems such as when a service customer is effectively held captive to a consultant who won’t let go of the keys to the kingdom.
Progent's Cisco CCIE-certified networking experts offer high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.
Progent's Experts Team offers consulting in important areas including Macintosh networking and programs; Consulting for Linux-powered, UNIX, and Sun Solaris systems; MRP, Enterprise Resource Planning, or CRM consulting; Line-of-business and specialized program support; CIO, business analyst, and project management services; Custom applications development and integration; Web site, electronic business, Electronic Data Interchange, and customer portal design and integration; Database support and efficiency consulting; Business intelligence expertise; and Telecom systems support.
Besides providing the expertise of Microsoft Dynamics GP specialists, Progent can provide consultants experienced in Dynamics AX, Dynamics NAV, Microsoft Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro. Progent offers software development, troubleshooting, management help, upgrade assistance, and one-on-one or group online training tailored to meet your specific requirements. Progent's consultants also can show you how to build and support a secure, reliable server and communications infrastructure to support your ERP, MRP and accounting solutions.
SQL Server 2016 offers major enhancements in performance, scale, security, high-availability, BOYD integration, plus integrated analytics and reporting. Innovations include PolyBase for handling SQL and NoSQ files in one appliance for data warehousing, R language support, Dynamic Data Masking, Mobile Report Publisher, and centralized management of local and cloud-resident resources. Progent's Microsoft-certified consulting team can provide online and onsite support to assist businesses of all sizes to deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft platforms including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM, Skype for Business, and SCOM.
Microsoft Dynamics GP allows you to expand and manage your business more efficiently by delivering easy availability of strategic information and a fast ROI. Dynamics GP confers major business benefits such as its ability to extend the presence of your organization, manage your accounting, automate financial operations, unify procedures across your company, improve inventory control, increase order accuracy, expand sales and shorten lead-time, and increase cash flow. Progent can show you how to configure and manage a robust, safe server and communications foundation to support Great Plains, and can provide experienced Dynamics GP support professionals to help you derive all the benefits of your Microsoft Dynamics GP business management system.
Progent's ProSight Email Guard uses the services and infrastructure of leading information security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Progent's ProSight Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.
Progent’s Co-managed Call Center service allows your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution built around the leading shared PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Les Kent has a 35-year track record of effective network integration, business management, marketing, and operations. He has demonstrated a talent for creating sophisticated IT solutions in his roles as as a system designer, programmer, project manager, implementation expert, and troubleshooter for small businesses, new ventures, and global enterprises.
Progent's Juniper Networks-certified NetScreen consultants can help your company to configure and optimize NetScreen 5200 and 5400 routers, upgrade from older NetScreen devices to the latest Juniper products, and repair network infrastructure problems in Juniper-only or mixed-vendor systems.
Expert Microsoft Certified Exchange Hosting Specialists
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small organization's servers in a solution that gives the highest level of availability and scalability and is in addition simple to move to any data center. ProSight Virtual Hosting services are built upon proven virtualization platforms that allow small companies with mixed- platform IT systems to save significantly on the costs of capital investments, infrastructure support, and IT administration while achieving enterprise-class fault tolerance and an unmatched degree of vendor independence.
Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small or mid-size company's production servers in an environment that delivers the maximum degree of dependability and scalability and is also easy to transfer to any data center. ProSight Virtual Hosting and management options are built on mature virtualization techniques that allow small and midsize companies with mixed- platform IT systems to economize dramatically on the costs of capital investments, infrastructure support, and IT administration while benefiting from enterprise-class reliability and an unmatched degree of vendor flexibility.
Progent can assist your business to understand the many subscription plans offered with Office 365 and configure your information network with Office 365 so you derive top business value. Progent supports cross-platform environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also help you to build and maintain hybrid solutions that seamlessly combine on-premises and cloud-based products and services.
System Center 2016 provides important improvements in the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff offers advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.
Progent's certified professionals can assist you to evaluate the benefits of Windows Server 2012 R2 for your organization, create pilot systems and rollout strategies, tune your network for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support team, develop a corporate-wide security plan, streamline IT administration, help with creating applications, and generate and test a disaster recovery/business continuity plan.
Progent practices information transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent faces little competition. Small companies who utilize familiar independent service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, secure, and efficient.
Progent's Meraki wireless access point experts provide remote and onsite support services to assist organizations of all sizes to design, install, maintain, upgrade or repair Wi-Fi systems that include Cisco Meraki APs. Progent can help your business to configure and manage Meraki-based wireless networks for sites that can range from a telecommuter's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology such as switches, routers and firewalls to create a seamless ecosystem that delivers identical connectivity, performance, security compliance, ease of management and uptime for wired and wireless clients irrespective of their location or device.
Microsoft Small Business Server is an affordable collection of server products that offers the foundation for a powerful but manageable information. The integration demands of the Microsoft .NET functions bundled with Microsoft Small Business Server 2011 requires an IT consultant with real-world expertise and extensive experience in designing and building effective end-to-end information technology solutions. Progent's Microsoft-certified consultants have broad backgrounds with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, administering, and servicing IT solutions based on the SBS line of servers and programs.
Cisco's Catalyst line of Wi-Fi controllers streamline the administration of wireless networks by unifying the provisioning and management of Wi-Fi access points, optimizing Wi-Fi throughput by limiting the effect of RF congestion, enhancing wireless availability with fast failover, and hardening data security by detecting cyber threats and filtering network traffic based on user type and locale. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controllers to manage and monitor wireless LANs of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's modern wireless controller technology.
Progent's disaster recovery support and business continuity consultants can show you how to design a disaster recovery strategy in case of an IT network catastrophe. Progent can help you define a complete disaster recovery plan that incorporates periodic disaster recovery assessments and testing. Progent's Microsoft and Cisco-authorized consultants can also show you how to build an affordable, high-availability network solution that addresses availability issues involving a wide range of network technologies and procedures.
Progent's Apple Mac networking consultants can assist you with a wide array of network infrastructure areas including system architecture, off-site and mobile connectivity, internetwork communication, protection, and emerging technologies such as Voice over IP and high-speed wireless networking. For company networks built exclusively on Apple Mac OS X or for environments incorporating a mix of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the knowledge and size to deal with the challenge of planning, integrating, and maintaining a system infrastructure that is reliable, secure, efficient and aligned with your corporate objectives. Progent can help you deploy Apple’s Xserve enterprise servers, Xserve RAID non-stop storage systems, and Apple's Xsan storage area network solution. Progent can also provide skilled professionals to help you with Cisco routers and switches.