Introduction to Progent's Hosting Services for Microsoft Exchange
Messaging is a mission-critical technology for businesses of all sizes and requires a host environment that offers world-class dependability, protection, and IT support. Progent's Hosting Services for Microsoft Exchange give small businesses with modest IT budgets and little spare executive bandwidth a safe, affordable, and low-stress option for running Exchange by delivering the reliability of a world-class data center plus the skill of Progent's Microsoft-certified team of network support professionals.

Benefits of Progent's Hosting Services for Exchange
By using an outsourced hosting provider for Exchange, small and midsize businesses can derive an array of advantages. The most straightforward advantage is saving money. Gartner Group has calculated that colocation can eliminate up to 35% of the expense of building and operating an internal data center. Benefits like reducing executive distraction and increasing system reliability and protection are harder to estimate, but these are clearly significant advantages. Examples of the key advantages of utilizing a hosting provider for Exchange are:

  • Lower Capital Expenses
    By using a hosting provider for critical applications like Microsoft Exchange, small businesses on a tight budget can avoid the substantial expense of planning and constructing a computer facility with adequate physical security, cooling, uninterruptible power, fire protection, and redundant Internet access. Hosting services also eliminate the cost of software licenses and of non-stop computer equipment like clusters and zero-downtime disk arrays. Increasing IT system capability when your business grows is also more affordable and simple.

  • Lower Operational Costs
    Progent's Hosting and Management Services for Exchange cut ongoing costs by leveraging the services of Progent's IT support professionals and Help Desk Call Center team. Small businesses get the advantages of having access to a big IT support group without having to pay for one. Small and midsize businesses also save the cost of the data center's 24x7 internal security staff and 24-hour operations team.

  • Improved Executive Management Focus
    By using Progent's Hosting Services for Microsoft Exchange a small company's management team is spared the distraction and hassle of ensuring that the mission-critical messaging system stays always available, protected,current, safely archived, and efficiently administered. Real or supposed client problems can be resolved by Progent's Helpdesk, and management duties such as additions, deletions, and security authorization changes can be implemented by Progent's Exchange professionals. All of these services allow executive to focus on fundamental business issues where they can add the most help to the enterprise.

  • Enterprise-class Protection
    The onsite security provided by Progent's world-class data center is well beyond the level that typical small to midsize companies could expect to attain within an in-house data center. In conjunction with a 24x7 team of security personnel, Progent's data center offers advanced access monitoring and blocking systems as well as secure structures to prevent unauthorized entry. Progent also provides software security such as a high-level firewall, round-the-clock server monitoring, spam blocking, prompt and thorough security update management, and an experienced online group of system recovery experts.

  • Greater Availability and Reliability
    Progent's data center for hosting Exchange offers uninterruptible electrical power, fault tolerant cooling, and failover Internet access to achieve a high level of fault tolerance. The data center is also situated in a seismically neutral area for protection against earthquakes. Progent's virtual server infrastructure for hosting Microsoft Exchange offers even greater fault-tolerance through technologies like server clustering and redundant hard disk subsystems.

  • Regulatory Compliance
    If your company must or desires to adhere to regulatory standards such as Sarbanes-Oxley, Gramm-Leach-Bliley, or SAS 70, using Progent's Hosting and Management Services for Microsoft Exchange helps you to meet even the toughest security mandates.

  • Business Recovery
    The non-stop and secure infrastructure of Progent's data center lowers the chances that an event could disrupt your Microsoft Exchange system. If there is a disastrous failure, Progent's disciplined backup procedures and virtual configuration enable fast system restoration to ensure that you can quickly resume operations.

World-class Hosting Facility
No small business can afford the cost of planning, building, and managing a world-class data center. Progent allows small businesses to get more from their IT investment by offering Exchange Hosting Services based in a hosting facility utilized by some of the country's biggest companies for hosting mission-critical applications. Key features of the data center Progent utilizes for application hosting include:

  • 24x7 Onsite Security Plus Sophisticated Security Electronics
    Progent's hosting facility provides tight security for managing and tracking personal entry to the facility. Internal security personnel are present on a 24-hour basis and a sophisticated security infrastructure incorporates surveillance cameras, motion sensors, badge readers, and biometric identification devices. The exterior of the facility is protected with armor plated glass and inside areas are secured within steel reinforced protective screens.

  • Round-the-Clock Staffed Operations Center
    Progent's data center for applicatiion features a full-time operations center with Certified engineers and technical experts who oversee the infrastructure and security of the facility and troubleshoot technical problems.

  • fault-tolerant Broadband Internet Connectivity
    Progent's facility for applicatiion hosting provides redundant Internet access via an advanced failover system that incorporates dual, physically isolated fiber cabinets interfaced to a variety of carriers. Each fiber cabinet is supported by a different TELCO office. Two self-healing SONET rings support totally diverse network routing to host equipment. Internet connectivity is supported by tier 1 ISPs.

  • Extensive Power Backup Infrastructure
    The data center utilized by Progent for application hosting has a dedicated municipal utility district substation on the property. The utility district substation is fed by multiple regional substations. The facility has four diesel generators, each with backup failover components. The generators have switch and paralleling gear units for fast transfer to backup power and are fueled to run the entire data center for one week. The data center also has uninterruptible power supply units, power distribution units, and gel cells capable of powering the entire data center while the generators come on line.

  • Redundant Computer Room Air Conditioning
    Progent's data center for Microsoft Exchange hosting has backed up computer area cooling units set up in a closed loop system with water-cooled chiller units that are rotated each month.

  • Fire Detection and Control
    Progent's facility for Microsoft Exchange hosting is equipped with a Very Early Smoke Detection System monitored by the round-the-clock network operations center staff as well as by an outside third-part service. The fire suppression mechanism includes a dual interlock dry pipe system that covers 10' x 10' grid areas to reduce damage to computer equipment near any fire.

  • Seismically Stable Location
    The data center that houses Progent's Microsoft Exchange hosting servers is situated in a seismic-neutral area with no known tectonic faults and no history of earthquakes. The facility is also built with a steel-beam system designed to hold up against a substantial earthquake.

Progent's Integration and Ongoing Support Services for Exchange Hosting
Progent's hosting services for Exchange include complete integration of Exchange Server with your current IT system and also feature a variety of continuing support services designed to keep your messaging solution operating at peak efficiency with a high degree of security, availability, administration control, and end user service. All operating system and application licenses are purchased by Progent and are owned by Progent, and all maintenance of servers and other equipment is implemented at no charge to clients. Progent's fast and fault-tolerant Internet connections deliver 3 MBPS performance.

Configuration and support provided as part of Progent's Exchange hosting services include:

  • Transparent Integration with Your Network
    Progent's hosting service for Exchange is transparent to your employees, customers, and associates. Your current email domain name is retained in addition to your internal email addresses, contacts, file organization, and group configurations. Your Exchange Server will also be available anywhere through Outlook Web Access (OWA) or Microsoft Exchange wireless service. Progent will also configure Exchange to support remote synchronization with Window Mobile-powered computing devices including Windows Pocket PCs and smartphones.

  • Spam Blocking and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering solution that incorporates the technology of leading data security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall.

  • 24x7 Security and Performance Monitoring
    Progent's hosting for Microsoft Exchange features constant monitoring of the efficiency and security of Exchange Server by means of System Center Operations Manager, an advanced network management platform that proactively detects network problems and tendencies. Microsoft System Center Operations Manager works by proactively tracking event history, then screening, consolidating, and evaluating these system events according to an extensive internal database. When MS Operations Manager comes across problems or a potentially harmful tendency, the software can initiate customizable repair routines or transmit alarms to notify Progent's email support personnel.

  • Update Management
    As part of the support offered with Progent's Exchange hosting, Progent's Exchange support professionals ensure that software patches, security updates, and service packs are implemented consistently and non-disruptively. Progent will also ensure that all other software supportive of Microsoft Exchange Server stays current. In the event that the Microsoft Exchange Server host system needs to be temporarily shut down for ordinary maintenance, Progent uses a maintenance window from 10:00 pm Friday night to 6:00 Saturday morning Pacific Time. Progent notifies customers before any planned downtime in order to reduce business disruption.

  • Daily Backup and Rapid Disaster Recovery
    Progent's backup practices for hosted Microsoft Exchange systems feature 30 days of per-day backups, complete server backups once a week, differential backups every day, and full backups with off-site replication every month. Progent's virtualized server configuration facilitates fast data restoration in the event of a disaster, and in case an extreme hardware collapse Progent will move the hosted Microsoft Exchange Server system to another virtual server within half a business day.

  • Help Desk Call Center Support
    Progent's Help Desk services are provided to maintain Progent's hosted Microsoft Exchange environment. Progent's (Technical Response Center handles all Contact Center support and is accessible by telephone, email, or the web. Supported by Microsoft-certified professionals who are experienced at delivering email help, Progent's Help Desk can efficiently resolve almost any issue associated with Microsoft Exchange and can also provide expert support for a wide range of network issues including system architecture, business applications, multi-platform interoperability, and network. Progent's Help Desk can also escalate highly complex issues to Progent's top-level consulting group which offers Cisco-certified CCIE network specialists, CISA, CISSP, CISM, and GIAC accredited security professionals, Linux experts, and macOS and Mac OS X support professionals.

  • Microsoft Exchange Administration Services
    Progent's Technical Response Center provides all Exchange administration needs including adding or removing users, modifying security privileges, or troubleshooting capacity problems. As with every service provided by Progent structured on Progent's Helpdesk model, Progent's Technical Response Center delivers the extensive and deep technical knowledge and consistent service of a world-class IT support organization, as well as the visible trouble-ticket monitoring and follow-up of a well managed Helpdesk.

Progent's Private Cloud Hosting and Management Services
Progent's Private Cloud Hosting service provides full-service hosting for a small or midsize company's servers in a setting that delivers the highest degree of dependability, data protection, and scalability and is in addition economical and simple to migrate to a different host environment. Progent's Server Hosting services are built on proven virtualization architecture that allows small companies with non-standardized environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and system management while achieving enterprise-class reliability and an unprecedented degree of vendor independence.

Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting supports all business servers in a single unified-management solution and can support mixed platform and non-standardized environments that are common for small businesses but pose a challenge to most hosting services. Progent's Virtual Data Center Hosting and Management services put ownership of the OS and application software in the customer's control so that moving to a different virtual host is fast, reliable, and inexpensive. This avoids becoming captive to your initial hosting service while still offering all the cost benefits associated with Application Service Provider (ASP) and SaaS hosting models.

Learn more about Progent's ProSight Virtual Hosting Services.

Progent's Consulting Services for Microsoft Technology
For companies of any size throughout the U.S., Progent's Microsoft-authorized consultants can provide affordable online computer help and IT consulting support for the whole family of Microsoft .NET Enterprise Servers. Progent offers Windows Server 2022 planning and migration help, Windows Server 2019 upgrade consulting, Windows Server 2016 hybrid cloud integration, Microsoft Windows Server 2012 R2 migration support, Microsoft Windows 2008 Server consulting, and Microsoft Windows Server 2003 upgrade help. Progent's planning, installation, update, and consulting capabilities include network architecture, deployment, and management outsourcing for project management and documentation, local and off-site IT help and system repair, Help Desk Outsourcing Support, certified security consulting, full-service outsourcing, and ProSight Virtual Hosting.

Progent in addition offers a wide array of remote PC desktop consulting and support services including Windows 11 planning and upgrade assistance, Windows 10 integration assistance, Microsoft Windows 8.1 support, Microsoft Windows 7 technical support, upgrading to 64-bit computing, Microsoft Office desktop and Microsoft 365 integration, and streamlining desktop configuration.

In case your business requires urgent remote support from a Microsoft certified consultant, visit Progent's Emergency Remote Technical Help.

Find out more about Progent's Consulting Services for Microsoft Servers.

In order to contact Progent about engineering help for MS Exchange Server integration, phone 1-800-993-9400 or see Contact Progent.

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