Introduction to Progent's Hosting Services for Exchange
Email is a vital technology for businesses of any size and demands a host infrastructure that offers enterprise-class reliability, protection, and support. Progent's Hosting Services for Exchange offer small businesses with modest network budgets and overstretched management bandwidth a low risk, affordable, and hassle-free option for running Microsoft Exchange by delivering the robustness of a world-class colocation facility and the skill of Progent's Microsoft-certified team of support engineers.

Benefits of Progent's Hosting and Management Services for Exchange
By utilizing a hosting provider for Exchange, small and midsize companies can gain a range of benefits. The most obvious advantage is saving money. Gartner Group has calculated that colocation can eliminate from 20-35% of the cost of building and operating an internal data center. Advantages like decreasing executive hassle and enhancing system availability and protection are more difficult to quantify, but these clearly represent major benefits. Examples of the key advantages of utilizing an outsourced hosting provider for Exchange are:

  • Reduced Capital Expenses
    By using a hosting service for vital applications such as Microsoft Exchange, small businesses on a tight budget are able to avoid the substantial expense of planning and constructing a computer facility with adequate physical access security, environmental control, uninterruptible power, fire detection and suppression, and redundant Internet access. Hosting services also save the cost of software licenses and of fault-tolerant technology such as clusters and zero-downtime disk subsystems. Expanding IT system capability as your business grows is also inexpensive and easy.

  • Savings on Operational Costs
    Progent's Hosting and Management Services for Microsoft Exchange reduce operational costs by utilizing the services of Progent's IT support professionals and Contact Center team. Small businesses receive the benefits of having access to a large network support group without needing to finance one. Small businesses also save the cost of the data center's round-the-clock on-site security staff and full-time operations team.

  • Improved Management Focus
    By using Progent's Hosting and Management Services for Exchange a small company's management team avoids the time loss and hassle of ensuring that the crucial messaging environment is always available, protected,current, safely archived, and efficiently managed. Real or imagined client problems can be handled by Progent's Help Desk, and management tasks like adds, deletions, and security changes can be implemented by Progent's Microsoft-certified professionals. These support services free executive to concentrate on core business issues where they can add the greatest value to the enterprise.

  • World-class Security
    The site security offered by Progent's enterprise-class hosting facility is far above the quality that typical small to midsize businesses could reasonably expect to attain with an in-house data center. In addition to a full-time team of onsite security personnel, Progent's data center offers state-of-the-art intrusion monitoring and blocking devices as well as secure structures to prevent unauthorized entry. Progent also integrates software protection such as an advanced firewall, 24x7 server monitoring, spam and virus blocking, fast and complete security patch management, and an experienced online group of system recovery experts.

  • Improved Fault Tolerance and Reliability
    Progent's data center for hosting Microsoft Exchange offers UPS electrical power, redundant cooling, and failover Internet connectivity to deliver a high degree of fault tolerance. The hosting facility is also situated in a seismically stable area for safety from earthquakes. Progent's virtualized architecture for hosting Microsoft Exchange provides additional fault-tolerance through mechanisms such as server clustering and non-stop disk subsystems.

  • Regulatory Compliance
    In case your business must or wishes to adhere to regulatory requirements such as Sarbanes-Oxley, GLB, or HIPAA, utilizing Progent's Hosting and Management Services for Microsoft Exchange positions you to comply with even the toughest security requirements.

  • Business Recovery
    The fault-tolerant and secure features of Progent's hosting facility lowers the likelihood that an incident could disrupt your Exchange server. If there is a disastrous breakdown, Progent's consistent data back up routines and virtual architecture enable rapid data recovery to ensure that you can immediately resume business operations.

Enterprise-class Data Center
No small company can justify the expense of planning, building, and managing a world-class data center. Progent allows small and midsize organizations to leverage their information systems budget by offering Microsoft Exchange Hosting Services based on a hosting facility trusted by some of the world's biggest businesses for hosting crucial applications. Important features of the data center Progent utilizes for application hosting include:

  • 24-hour Staffed Security Plus Advanced Security Electronics
    Progent's data center provides tight security for managing and tracking physical entry to the site. Internal security officers are present on a 24-hour basis and a sophisticated security system incorporates surveillance cameras, motion detectors, badge readers, and biometric identification devices. The exterior of the data center is surrounded by armor plated glass and internal locations are protected by steel reinforced protective barriers.

  • Full-time Operations Center
    Progent's data center for Microsoft Exchange includes a 24x7 operations center with Certified engineers and technicians who oversee the infrastructure and security of the facility and resolve technical problems.

  • zero-downtime Broadband Internet Connectivity
    Progent's data center for Microsoft Exchange hosting provides fault-tolerant Internet access via an advanced failover architecture that includes dual, physically isolated fiber vaults interfaced to a variety of network carriers. Each cabinet is supported by a separate TELCO central office. Two fault-tolerant SONET rings support totally diverse network routing to hosting systems. Internet access is supported by tier 1 backbone ISPs.

  • In-depth Power Backup Systems
    The data center utilized by Progent for Microsoft Exchange hosting has its own utility district substation on the property. The substation is fed by multiple area substations. The facility has four diesel-powered generators, each configured with backup failover parts. The generators have switch and paralleling gear units for rapid delivery of backup power and are fueled to power the whole data center for one week. The facility also has UPS units, redundant power distribution units, and gel batteries capable of powering the whole facility while the backup generators come on line.

  • Fail-safe Computer Room Air Conditioning
    Progent's facility for application hosting features backed up computer room cooling units set up in a closed loop configuration with water-cooled chiller units that are rotated each month.

  • Smoke Detection and Fire Suppression
    Progent's facility for Microsoft Exchange hosting features a VESDA detection system monitored by the 24x7 facility operations center staff as well as by an outside third-part service. The fire suppression system includes a double interlock dry pipe system that covers 10' x 10' grid areas to minimize the impact on computer equipment near any actual fire.

  • Seismically Stable Location
    The data center that supports Progent's Microsoft Exchange hosting servers is situated in a seismically stable region with no known faults and no recorded earthquakes. The facility is also built with a steel-beam system designed to hold up against a serious earthquake.

Progent's Integration and Ongoing Support Services for Exchange Hosting
Progent's hosting services for Exchange feature complete integration of Microsoft Exchange with your existing IT network and also feature a variety of ongoing support services that will keep your Exchange environment performing optimally with enterprise-class security, fault tolerance, management efficiency, and client service. All software products are paid for Progent and are Progent's property, and all maintenance of systems and other equipment is implemented at no charge to customers. Progent's fast and fault-tolerant Internet interfaces deliver 3 MBPS performance.

Configuration and support provided as part of Progent's Exchange hosting services include:

  • Seamless Integration with Your Information System
    Progent's hosting service for Microsoft Exchange is invisible to your workers, customers, and associates. Your existing email domain name is preserved in addition to your email addresses, contact information, file set up, and work groups. Your Exchange Server will also be available anywhere via Outlook Web Access or Microsoft Exchange wireless service. Progent will also configure Exchange to support remote synchronization with Window Mobile-based computing appliances including Pocket PCs and smartphones.

  • Spam/Virus Blocking and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering platform that incorporates the services and infrastructure of leading information security companies to provide centralized management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.

  • Continual Server Monitoring
    Progent's hosting for Microsoft Exchange includes constant monitoring of the efficiency and security of Microsoft Exchange using Microsoft's System Center Operations Manager (SCOM), a sophisticated server monitoring platform that proactively detects network problems and trends. Microsoft Operations Manager works by automatically tracking event records, then filtering, organizing, and analyzing these events according to an extensive built-in database. When Microsoft Operations Manager comes across problems or a possibly dangerous tendency, the software can initiate special repair routines or generate alarms to alert Progent's Exchange support experts.

  • Update Management
    Included with the services provided with Progent's Microsoft Exchange hosting, Progent's Microsoft-certified administrators ensure that software patches, security revisions, and Microsoft service packs are installed promptly and non-intrusively. Progent will also ensure that all other software supportive of Exchange Server stays current. In case the Microsoft Exchange Server host machine must be momentarily shut down for routine maintenance, Progent uses a support window from 10:00 Friday evening to 6:00 Saturday morning PST. Progent notifies customers in advance of any scheduled downtime in order to reduce business disruption.

  • Daily Backup and Rapid Restoration
    Progent's backup procedures for hosted Exchange systems include one month of daily data backups, full server backups every week, differential backups every day, and full backups with off-site archiving every month. Progent's virtual architecture permits fast data restoration in the event of a catastrophic failure, and in case a severe hardware collapse Progent will migrate the hosted Exchange Server environment to a different virtual server within half a business day.

  • Help Desk Service
    Progent's Help Desk services are provided to maintain Progent's hosted Exchange systems. Progent's (Technical Response Center handles all Help Desk Call Center services and is accessible by telephone, email, or Progent's web site. Supported by Microsoft-premier engineers who are expert at delivering email help, Progent's Help Desk can efficiently handle virtually any problem related to Microsoft Exchange and can also provide expert support for a wide array of network issues including network infrastructure, business applications, mixed-platform integration, and system security. Progent's TRC group can in addition escalate highly complicated issues to Progent's top-level consulting team which includes Cisco-certified CCIE infrastructure experts, CISA and GIAC accredited security engineers, Linux OS experts, and Apple macOS and OS X support professionals.

  • Exchange Administration Services
    Progent's TRC handles all Microsoft Exchange administration services such as adding or removing mail boxes, changing security levels, or troubleshooting performance problems. Like any service provided by Progent structured on Progent's Help Desk model, Progent's TRC offers the extensive and in-depth technical expertise and consistent service of an enterprise-class IT support organization, as well as the transparent ticket monitoring and follow-up of a well managed Contact Center.

Progent's Private Cloud Hosting Services
Progent's Private Cloud Hosting and Management service offers comprehensive hosting for all of a small or midsize company's servers in a setting that achieve the highest levels of dependability, security, and scalability and is in addition economical and easy to migrate to another host environment. Progent's Data Center Hosting services are based on advanced virtualization architecture that allows small companies with mixed environments to save dramatically on the expense of capital equipment, network support, and IT management while achieving enterprise-class availability and an unparalleled level of vendor independence.

In contrast to common SaaS hosting packages, Progent's Private Cloud Hosting covers all network and application servers in one centrally managed environment and can handle multi-OS and non-standardized networks that are typical of small businesses but pose a challenge to most hosting services. Progent's Virtual Data Center Hosting and Management services put ownership of the software platforms in the client's control so that migrating to a new virtual environment is fast, reliable, and inexpensive. This avoids becoming captive to a specific hosting provider while still providing all the investment benefits associated with Application Service Provider (ASP) and SaaS hosting models.

Find out more about Progent's ProSight Virtual Hosting Services.

Progent's Consulting Services for Microsoft Technology
For businesses of any size anywhere in the U.S., Progent's Microsoft-authorized consultants offer low-cost remote network help and professional consulting services for the entire family of Microsoft .NET servers. Progent can deliver Windows Server 2019 upgrade expertise, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning support, Microsoft Windows Server 2008 consulting, and Windows 2003 Server technical support. Progent's planning, integration, update, and consulting services cover network design, configuration, and management help for project management and documentation, on-site and remote IT support and network repair, Help Desk Support, certified security consulting, full-service outsourcing, Microsoft Exchange hosting, and ProSight Virtual Hosting.

Progent also can deliver a full range of remote desktop support services such as Windows 10 planning support, Windows 8.1 support, Windows 7 technical support, upgrading to 64-bit computing, Office and Office 365 collaboration support, and streamlining Business Desktop Deployment.

In case your business requires immediate remote support from a Microsoft certified network expert, go to Progent's Urgent Remote Network Support.

Find out more about Progent's Consulting Services for Microsoft Servers.

If you wish to contact Progent about technical help for Microsoft Exchange Server or to ask about Progent's Microsoft Exchange hosting services, call 1-800-993-9400 or see Contact Progent.

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