Overview of Progent's Hosting Services for Exchange
Messaging is a mission-critical application for businesses of any size and requires an operating infrastructure that provides world-class reliability, protection, and support. Progent's Hosting Services for Exchange offer small organizations with limited IT budgets and overstretched management bandwidth a safe, affordable, and hassle-free option for deploying Exchange by delivering the reliability of a state-of-the-art data center and the experience of Progent's Microsoft-certified team of network support engineers.

Benefits of Progent's Hosting Services for Exchange
By using a hosting service for Microsoft Exchange, small and midsize businesses can derive a range of benefits. The most obvious benefit is monetary. Gartner Group has calculated that outsourced hosting can eliminate up to 35% of the cost of building and maintaining an internal facility. Advantages like decreasing executive hassle and enhancing system reliability and security are more difficult to quantify, but these clearly represent significant advantages. Examples of the specific advantages of utilizing a hosting provider for Microsoft Exchange are:

  • Reduced Capital Requirements
    By using a hosting service for vital business applications like Microsoft Exchange, small and midsize companies on a tight budget can eliminate the substantial expense of planning and constructing a computer facility with sufficient physical security, environmental control, power backup, fire detection and suppression, and fault-tolerant Internet connections. Hosting services also save the cost of software as well as non-stop computer equipment like clusters and non-stop disk subsystems. Expanding network capability when your business grows is also more affordable and simple.

  • Lower Operational Expenses
    Progent's Hosting and Management Services for Exchange reduce ongoing expenses by utilizing the services of Progent's IT support engineers and Help Desk group. Small businesses receive the benefits of having a large IT support group without having to finance one. Small businesses also avoid the cost of the computer facility's round-the-clock internal security staff and 24-hour operations center.

  • Improved Executive Management Focus
    By using Progent's Hosting and Management Services for Microsoft Exchange a small company's management team is spared the time loss and hassle of making sure the mission-critical email system stays always available, protected,up to date, dependably archived, and efficiently administered. Actual or supposed client problems can be resolved by Progent's Helpdesk, and management tasks like additions, deletes, and security changes can be taken care of by Progent's Microsoft-certified experts. All of these services free executive to focus on fundamental business issues where they know how provide the most value to the company.

  • World-class Protection
    The onsite security offered by Progent's enterprise-class hosting facility is far above the level that most small companies could reasonably expect to achieve with an in-house facility. In conjunction with a full-time staff of onsite security officers, Progent's data center offers advanced intrusion detection and blocking devices plus reinforced structures to stop unauthorized access. Progent also provides software protection such as a high-level firewall, round-the-clock server monitoring, spam filtering, prompt and complete security patch management, and a seasoned on-call team of data recovery experts.

  • Improved Availability and Dependability
    Progent's data center for hosting Microsoft Exchange offers UPS electrical power, redundant air conditioning, and non-stop Internet connectivity to deliver a high level of fault tolerance. The data center is also situated in a seismically neutral area for safety from earthquakes. Progent's virtual server infrastructure for supporting Exchange provides additional availability thanks to technologies like clustering and redundant disk arrays.

  • Regulatory Compliance
    If your business must or desires to adhere to regulatory standards such as SOX, GLB, or SAS 70, using Progent's Hosting and Management Services for Exchange helps you to comply with even the toughest security requirements.

  • Business Recovery
    The fault-tolerant and secure features of Progent's data center reduces the chances that an event will disrupt your Microsoft Exchange system. In case of a disastrous breakdown, Progent's disciplined data back up procedures and virtualized configuration enable rapid system restoration to ensure that your company can quickly continue business operations.

Enterprise-class Data Center
No small business can justify the cost of planning, implementing, and maintaining a world-class hosting facility. Progent allows small and midsize businesses to get more from their IT investment by providing Exchange Hosting Services based on a hosting facility trusted by some of the world's largest companies for hosting crucial applications. Important features of the data center Progent utilizes for Exchange hosting services are:

  • 24x7 Onsite Security Plus Advanced Security Systems
    Progent's data center features tight security for controlling and tracking personal entry to the facility. Internal security officers are present on a 24x7 basis and a sophisticated electronic security system includes cameras, motion detectors, badge readers, and biometric identification systems. The exterior of the data center is protected with armored glass and internal locations are secured within steel mesh protective screens.

  • Full-time Network Operations Center
    Progent's data center for Microsoft Exchange features a full-time staffed operations center with Certified engineers and technicians who oversee the operations and security of the facility and troubleshoot technical problems.

  • zero-downtime High-speed Internet Access
    Progent's data center for applicatiion hosting offers non-stop Internet routing through a sophisticated switching system that incorporates dual, spatially isolated fiber vaults interfaced to multiple network carriers. Each fiber cabinet is supported by a separate TELCO office. Two self-healing SONET rings provide totally diverse fiber routing to hosting systems. Internet access is served by tier 1 providers.

  • In-depth Electrical Power Backup Systems
    The data center utilized by Progent for Microsoft Exchange hosting has a dedicated municipal utility district substation and transformer on the property. The utility district substation is fed by redundant area substations. The facility has four diesel-powered generators, each configured with redundant parts. The generators have switch and paralleling gear systems for fast delivery of emergency power and have the fuel to run the entire facility for a week. The data center also has uninterruptible power supply systems, power distribution units, and gel batteries capable of powering the entire data center during the interval when the backup generators are switching.

  • Redundant Environmental Control
    Progent's data center for Exchange hosting features backed up computer area air conditioning units configured in a closed loop configuration using water-cooled chiller components that are rotated each month.

  • Smoke Detection and Fire Suppression
    Progent's facility for Microsoft Exchange hosting is equipped with a Very Early Smoke Detection System monitored by the round-the-clock network operations center team as well as by an external monitoring service. The fire control mechanism features a double interlock dry pipe design that covers 10' x 10' grid areas to minimize the impact on servers adjacent to any fire.

  • Seismically Neutral Site
    The facility that houses Progent's application hosting equipment is situated in a seismic-neutral region with no discovered tectonic faults and no history of earthquakes. The facility is also fitted with a steel-beam system engineered to hold up against a substantial earthquake.

Progent's Integration and Ongoing Support Services for Microsoft Exchange Hosting
Progent's hosting services for Exchange feature complete integration of Exchange with your existing IT system and also include an array of ongoing support services designed to keep your email operating at peak efficiency with enterprise-grade security, fault tolerance, administration control, and client support. All operating system and application products are purchased by Progent and are the property of Progent, and all maintenance of servers and other hardware is performed at no cost to customers. Progent's high-speed and fault-tolerant Internet interfaces offer 3 MBPS throughput.

Integration and support offered with Progent's Exchange hosting include:

  • Seamless Integration with Your Information System
    Progent's hosting for Exchange is transparent to your employees, customers, and associates. Your existing domain name is retained as well as your email addresses, contacts, file set up, and work groups. Your Exchange Server will also be available anywhere via Outlook Web Access or Exchange wireless service. Progent will also configure Exchange Server to handle remote synchronization with Window Mobile-powered handheld devices including Pocket PCs and smartphones.

  • Spam Blocking and Email Encryption
    ProSight Email Guard is Progent's email spam and content filtering platform that incorporates the technology of top information security vendors to deliver centralized control and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall.

  • Continual Security and Performance Monitoring
    Progent's hosting for Microsoft Exchange includes constant monitoring of the efficiency and security of Microsoft Exchange using System Center Operations Manager (SCOM), a sophisticated server management platform that proactively detects network problems and trends. Microsoft System Center Operations Manager works by proactively scanning event records, then screening, consolidating, and analyzing these events based on an extensive internal database. When Microsoft Operations Manager comes across problems or a possibly dangerous trend, the software can run special remediation processes or generate warnings to alert Progent's network maintenance experts.

  • Update and Patch Support
    As part of the support offered with Progent's Exchange hosting, Progent's Exchange administrators make sure that patches, security revisions, and Microsoft service packs are installed promptly and non-intrusively. Progent will also ensure that additional software supportive of Exchange Server is kept up to date. In case the Microsoft Exchange Server host machine needs to be momentarily turned off for routine software maintenance, Progent uses a support window from 10:00 pm Friday night to 6:00 am Saturday morning PST. Progent alerts clients before any planned downtime in order to reduce business impact.

  • Daily Data Backup and Fast Disaster Recovery
    Progent's data backup procedures for hosted Exchange systems feature one month of per-day backups, full server backups once a week, differential backups daily, and complete backups with off-premises replication monthly. Progent's virtual server configuration allows fast data restoration in case of a catastrophic failure, and after a severe hardware collapse Progent will migrate the hosted Microsoft Exchange Server system to another virtual server within four business hours.

  • Help Desk Service
    Progent's Contact Center services are provided to support Progent's hosted Microsoft Exchange systems. Progent's (Technical Response Center handles all Contact Center support and is available by telephone, email, or the web. Staffed by Microsoft-expert professionals who are expert at delivering Microsoft Exchange support, Progent's Help Desk Call Center can efficiently handle almost any issue related to Microsoft Exchange and can also provide high-level help for a broad array of network issues including network infrastructure, business applications, multi-platform integration, and system security. Progent's TRC group can also escalate highly complex problems to Progent's world-class engineering group which offers Cisco CCIE infrastructure specialists, CISSP and CISM accredited security professionals, Linux OS experts, and Apple macOS and OS X consultants.

  • Email Administration Services
    Progent's Help Desk Call Center provides all Exchange administration needs such as adding or deleting users, modifying security levels, or resolving connectivity issues. As with any service offered by Progent structured on Progent's Helpdesk model, Progent's TRC offers the extensive and deep technical expertise and dependable service of an enterprise-class IT support group, as well as the transparent trouble-ticket tracking and follow-through of an efficiently managed Helpdesk.

Progent's Private Cloud Hosting Services
Progent's Private Cloud Hosting and Management service provides full-service hosting for all of a small company's network and application in an environment that achieve the top levels of availability, data protection, and scalability and is in addition economical and easy to move to a different host environment. Progent's Data Center Hosting and Management services are based on advanced virtual server architecture that allows small and midsize businesses with non-standardized networks to save dramatically on the costs of capital equipment, network maintenance, and IT management while achieving world-class availability and an unprecedented degree of host independence.

Unlike conventional Software as a Service (SaaS) hosting packages, Progent's Private Cloud Hosting supports all business servers in one centrally managed environment and can handle mixed platform and non-standardized networks that are typical of small businesses but are troublesome for conventional hosting providers. Progent's Virtual Server Hosting and Management services keep ownership of the OS and application software in the client's hands so that migrating to a new virtualized host is fast, reliable, and inexpensive. This prevents becoming captive to your initial hosting service while still offering all the cost savings inherent with Application Service Provider and SaaS hosting service models.

Find out additional information about Progent's ProSight Virtual Hosting Services.

Progent's Consulting Services for Microsoft Technology
For companies of all sizes in the Bay Area or elsewhere in the United States, Progent's Microsoft-authorized experts can provide low-cost online network help and professional consulting services for the entire array of Microsoft .NET Enterprise Servers. Progent can deliver Windows Server 2019 upgrade consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment assistance, Windows Server 2008 consulting, and Windows Server 2003 upgrade help. Progent's planning, integration, update, and support capabilities include network design, deployment, and administration help for project management and documentation, local and off-site technical help and network diagnosis, Help Desk Support, certified security expertise, IT outsourcing, Exchange Server hosting and management, and ProSight Virtual Hosting service.

Progent also offers a wide array of remote desktop consulting and support services such as Windows 10 planning and migration support, Microsoft Windows 8.1 technical support, Microsoft Windows 7 support, upgrading to 64-bit computing, Office desktop and Office 365 collaboration support, and automating Business Desktop Deployment.

In case your business needs immediate online support from a Microsoft certified network expert, refer to Progent's Emergency Remote Technical Help.

Find out more about Progent's Consulting Services for Microsoft Servers.

In order to get in touch with Progent about professional support for MS Exchange Server technology or to learn more about Progent's Exchange hosting services, call 1-800-993-9400 or visit Contact Progent.

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Microsoft Lync Server 2010 provides Instant Messaging, Real Presence, audio and video conferencing, desktop collaboration, and both VoIP and traditional public switched telephone network (PSTN) calling. Lync 2010 can extend the functionality of Microsoft Exchange Server, SharePoint Server and Office desktop or cloud-based Office 365 and streamlines management through integration with Active Directory. Lync can also cut expenses by eliminating VoIP hardware and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's Microsoft-certified IM and Presence consultants offer remote and on-premises support services to help your company to maintain and troubleshoot your current Lync Server 2010 environment or evaluate the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product. Progent can also assist your organization to plan and execute an efficient Skype for Business upgrade.

Red Hat Linux, Sun Solaris, UNIX Remote Technical Support Suse Linux, Solaris, UNIX Online Support
Specialist for Lync Server 2013 and iPhone
Lync Server 2013 disaster recovery Consulting

Lync Server 2013, renamed Skype for Business, enables organizations of all sizes to build a manageable and secure communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging (IM), presence, audio/video and web meetings with application sharing and whiteboard, as well as IP-based and PSTN calling across a broad assortment of desktop and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts and system integrators can help you to assess the business benefits of Lync 2013, create an in-house, cloud-based (via Microsoft Lync Online) or mixed topology appropriate for your current and future goals, deploy Lync 2013 so as to speed up your return on investment, and provide live online and onsite training to your IT team and users. Progent has expertise in key components of a Lync Server 2013 solution that include Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync 2013 with popular Microsoft Office and Office 365 apps such as Outlook and PowerPoint.

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ProSight Remote Network Management Consulting Services
Network Management Outsourcing Specialists

Progent's ProSight portfolio of managed services are geared to offer businesses who maintain small in-house IT administration and support staffs with affordable help from world-class management platforms and consulting experts. Advantages of Progent's ProSight line of managed IT services include fixed network management costs, automation of common management tasks, continual absorption of new technology, graceful transition from older systems to modern solutions, close fit between computer technology with business objectives, access to veteran IT consultants, and allowing management to concentrate on business rather than fast-evolving network technology.

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SCCM 2007 Upgrade Network Consulting Expert Microsoft Certified SCCM 2007 Policy Settings Online Support
Technology Consulting for Remote Wireless Site Survey
Wi-Fi RF Spectrum Analysis for Wi-Fi Information Technology Consulting

Progent’s Wireless Site Survey assists you to design and implement an 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network adapted to your environment, offering your business a WLAN that delivers the reception, performance, load-handling capability, Quality of Service, security, and hand-off ability your business requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive onsite service.

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OS X Online Consulting
Onsite Technical Support for Apple OSX Tiger

Progent's consultants can provide Mac users a variety of services including workstation support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Entourage and email help, security services, and one-on-one training. Progent can assist clients to upgrade to macOS from OS X or other earlier editions of OS X and Progent can offer expertise with macOS and Mac OS X applications. Progent can also help your business with iPhone support and Apple iPad management, or migrating to Apple's iCloud services. For computer networks built solely on macOS or OS X or for networks incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of designing, configuring and maintaining a network environment that is available, safe, efficient and able to achieve your company's business goals.

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Reselling IT Services Integration Support
Sales Assistance for Network Support Support and Integration

Progent has developed a variety of opportunities for individuals or groups to make money by acting as referrers, sales agents, or resellers of Progent's IT support services and advanced consulting. Options are performing as a sales representative for Progent-branded support or using Progent's information technology engineers but retaining your own service brand as a transparent extension of your network consulting team.

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Cloud-managed Email Security Consult

Progent's ProSight Email Guard solution uses the technology of leading information security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter.

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Citrix StorageLink Site Recovery Consultancy
Citrix for Hyper-V Engineers

Progent's Citrix-certified consultants can help your organization to evaluate the potential business benefits of the available versions of Essentials for Hyper-V, help you to integrate Citrix management utilities with your Hyper-V network, and demonstrate to you how to use Citrix Essentials for Hyper-V to enhance the responsiveness, availability, consistency, and recoverability of your virtual environment while reducing the cost of resources and support and simplifying management processes.

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Reporting for Amazon S3 disaster recovery
Amazon Web Services hybrid cloud solutions Programming Firms

Progent can provide affordable online support to assist businesses of any size to integrate Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for scalable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, architectural design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance. Progent can provide advanced expertise with firewalls and VPN access and can show you how to deploy cloud-centric or hybrid cloud networking models that seamlessly integrate Amazon AWS resources. Progent can provide occasional expertise to help you to overcome complex technical issues or Progent can deliver project management outsourcing or co-sourcing services to help you move to the Amazon AWS platform on time and on budget.

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Remote Troubleshooting for Windows Server 2016 Nano Server
Windows Server 2016 Shielded Virtual Machines On-site Technical Support

Progent's certified IT experts offer Windows Server 2016 migration consulting to help organizations of any size to design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help you to assess the value of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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802.11ac Wi-Fi Network Technology Consulting
Wi-Fi Network Network Consultants

Progent can help you plan, deploy, manage, monitor, and troubleshoot a viable Wi-Fi LAN architecture, select sensible technology, and integrate access points, wireless bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also help you create a thorough 802.11x system security strategy that is well integrated with the security plan for your entire corporate network.

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