Additional Topics of Interest

Microsoft Certified Partner Windows Skills Transfer
After Hours Server Training

Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent faces few competitors. Mid-size businesses who utilize trusted independent service providers or who maintain internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and productive.

Emergency Firewall patch management Specialist
iPad patch management Professionals

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Microsoft Dynamics GP Upgrade Consult
Engineer Dynamics GP Upgrade

Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains software for almost two decades and Progent has provided integration, software development, training, and troubleshooting since the platform's original release. Progent offers top-tier expertise for updating legacy Dynamics GP deployments. Progent can help you to plan, validate, and implement an efficient migration from a an outdated version to the current version of Dynamics GP.

Online Support Services Consultant Cost
MCSE Expert Certified Consultant Rates Technical Support Company

Progent's pricing model is to bill for phone service and on-premises help per minute. Consequently, you are charged only for received services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no retainer for services provided during normal business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you will not be forced to permit minor problems to fester.

Wireless LAN Consulting
802.11 Wireless LAN Remote Technical Support

Progent can show you how to plan, deploy, manage, and troubleshoot an efficient Wi-Fi network architecture, select sensible technology, and integrate access points, wireless bridges, radio antennas, wireless controllers, and various wireless products. Progent can also show you how to create a complete 802.11x network security strategy that is well aligned with the security strategy for your overall business network.

ProSight Patch Management Automation Professional
ProSight Windows Desktop Management Information Technology Consulting

ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by tracking the health of critical assets that power your IT network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming issues can be addressed before they can disrupt productivity.

Apple OSX Tiger On-site Support
Remote Technical Support Apple OSX Tiger

Progent's experts can provide Apple macOS and Mac OS X users a variety of services such as desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and email help, network protection services, and custom education. Progent can help clients to upgrade to macOS from OS X or other earlier editions of OS X and Progent can offer help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help you with iPhone integration and iPad synchronization, or moving to Apple's iCloud services. For computer environments built solely on macOS or OS X or for systems with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of planning, configuring and maintaining a network environment that is reliable, secure, efficient and aligned with your company's objectives.

Consultant Windows Server 2016 Cloud Witness
On-site Technical Support Windows Server 2016 Integration

Progent's Windows Server 2016 disaster recovery/business continuity experts can assist your organization to plan and deploy a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering tools such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for high-performance network-attached storage using low-cost hardware, VM Load Balancing for improving the performance and fault-tolerance of Failover Clusters while reducing capital investment and operational expenses, and Cloud Witness for easy, affordable deployment of a failover cluster quorum arbitration point.

Online Help Desk Support
24x7 Online HelpDesk Call Center Engineer

The Helpdesk service delivery model adopted by Progent gives small companies an effective alternative to dependence on freelance service individuals by offering broad technical knowledge accessible to multiple engineering teams, optional round-the-clock availability of emergency help, escalation capability to world-class engineers for solving the most complex issues, support consistency and reliability, prompt follow-up overseen by veteran service managers, a variety of convenient mechanisms for requesting service jobs, and excellent process visibility made possible by trouble ticket updates and accessible through a web portal.

Integration Support Microsoft Windows 11 Evaluation
Windows 11 and TCP Remote Troubleshooting

Progent's Windows 11 consulting experts offer an array of services for Windows 11 including cloud integration, mobile management, telecommuter access, data and identity security, automated provisioning, and Help Desk Call Center support services.

Monitoring and Reporting Onsite Technical Support
Remote Support MOM 2007

Remote 24x7 network monitoring, proactive alarms, and periodic reports are crucial to preserving the health of your network and avoiding unnecessary and costly disruptions. Remote Monitoring and Management solutions have progressed so far that businesses of all sizes can get a level of network stability that was once limited to large enterprises. Progent offers a variety Remote Monitoring and Management (RMM) options available as low-cost service packages created to assist you to detect and resolve a an array of IT network problems before they can disrupt productivity.

Wi-Fi IP phone integration Help and Support
wireless IP phone integration Technical Support Services

Cisco's wireless IP phones are hardened wireless handsets intended for workers who are on the move within campus, warehouse, retail or other environments where IT management requires user endpoints that provide more administrative control, data security and ruggedness than is possible with the Bring-Your-Own-Device style of workplace communications. Integration of Cisco's wireless VoIP phones typically requires that IT teams configure and fine tune numerous components of your wireless infrastructure including APs, routers, wireless LAN controllers, and management software. Progent's Cisco-certified consultants offer online and onsite support to help your organization create and maintain a Cisco wireless IP phone solution by delivering services that range from debugging the configuration of a wireless IP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for updating the wireless architecture of an entire campus.

Offsite Employees Data Protection Integration Support
At Home Workforce Data Protection Support and Setup

Progent can help small and medium-size organization to design, implement, validate and maintain backup/recovery technology for work-from-home employees.