Additional Topics of Interest

Remote Workers Collaboration Consultant
Best Work at Home Collaboration Software Help and Support

Progent can help small and mid-size companies to set up collaborative software to permit their remote workforce to benefit from positive teamwork with colleagues and other stakeholders.

Remote Workforce Cloud Integration Support
Online Consulting At Home Workforce Cloud Integration

Progent can assist small and mid-size organizations to provision their remote workers with efficient integration with public cloud applications and services.

Microsoft Teams with Microsoft Stream Consultant
Microsoft Teams Web Apps Server Professional

Progent can help your business to design a migration to Microsoft Teams from Skype for Business Online or Lync Server and install, manage, and troubleshoot a cloud-based or hybrid implementation of Microsoft Teams. Progent can help you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.

Microsoft Expert Online Support Services SQL Server 2016 AlwaysOn Availability Groups
Help and Support SQL Server 2016 Disaster Recovery

SQL Server 2016 offers major enhancements in speed, capacity, security, high-availability, BOYD integration, plus built-in analytics and reporting. New features include PolyBase for handling SQL and NoSQ files simultaneously for big data applications, Hadoop support, Dynamic Data Masking, Mobile Reports, and centralized control over local and cloud operations and services. Progent's Microsoft-certified consulting team can provide online and onsite expertise to assist organizations of all sizes to configure, administer or troubleshoot any version of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all key Microsoft technologies such as Windows Server, Exchange Server 2016, SharePoint, Dynamics GP, Lync or Skype for Business, and SCOM.

CCNP Expert Certified 5500 Wireless Controller Technology Consulting Services
Wave 2 Wi-Fi controller Support Services

Cisco's Catalyst Wi-Fi controllers streamline the administration of Wi-Fi networks by unifying the configuration and control of wireless access points, tuning wireless throughput by limiting the impact of radio frequency congestion, enhancing wireless availability with fast auto-failover, and strengthening data security by detecting threats and analyzing traffic content based on user class and location. Progent can assist you to deploy Cisco wireless LAN controller appliances to manage and monitor Wi-Fi networks of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or implement an efficient migration to Cisco's modern wireless controller solutions.

Largest Virtual Help Desk Online Help
Immediate Professional Supplemental Support Desk

Progent's Shared Help Desk service allows your business to split the load for Help Desk support transparently between your in-house IT staff and Progent's pool of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the leading shared professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

School Wireless Case Study
Case Study Building to Building Wireless

Progent delivered a wireless networking solution that allowed a school to improve productivity and avoid the ongoing costs of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is designed for interfacing remote sites up to 2.5 miles apart and can extend to even greater distances. This wireless alternative provided improved performance and dependability than recourse to amplifying the 802.11b network, and because it utilizes the 5.8Ghz band it provided immunity to local interference.

Co-managed Help Desk Online Consulting
Support Outsourcing Supplemental Service Desk

Progent offers three basic types of Help Desk services : Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Services, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco experts offers your customers instant access to a dependable technical group with extensive experience delivering phone support and remote access repair for IT systems based on Microsoft technology. Progent's focus is on giving the support Call Center a respected reputation as a key contributor to business performance. Progent's goal is to fix rather than merely report problems.

Microsoft Office 2000 Networking Company
Microsoft Office 2003 Repairing

Progent's IT outsourcing support offerings for small businesses include designing 2003 Server, .NET Server, and Microsoft BackOffice environments, coordinating upgrades to XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, remote and on-premises repair, fixing chronic IT issues, and producing a company-wide security strategy. Progent can show you how to maximize system availability and performance with non-stop technologies, redundant network topology, and proactive network monitoring. Progent also provides special project assistance for large-scale migrations and can assist with requirements definition, product identification, bill of materials development, sourcing selection, purchasing logistics, and complete documentation. Progent's computer outsourcing help also includes training for office productivity software such as Office XP.