Progent's Cisco-Meraki Wi-Fi access point consultants can assist your organization to plan, configure, administer and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments ranging from a small office to a campus or a nationwide enterprise. Progent can also help clients to incorporate other Cisco devices for streamlined management.
Progent can provide fast access to the skills of veteran wireless specialists who can assist you to assess the advantages of Ubiquiti UniFi Wi-Fi APs for your business and help you to design, install, maintain, and troubleshoot your UniFi wireless network. Progent can also conduct a Wi-Fi site survey to assist you to select, provision, and place UniFi Wi-Fi access points for optimal signal coverage and performance.
Progentís Help Desk Co-management service allows your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top shared PSA tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's certified Windows Server 2019 experts can help your organization to design and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a new cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers significant enhancements in capacity, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and Linux support.
Our compensation structure is based on contribution, so similar to being a freelance contractor, your earnings are directly tied to your work effort. Certain of our support staff stress quality of life and elect to work at a more relaxed pace, utilizing our self-determined calendar to follow personal enthusiasms like hiking, car racing, skiing, fishing, vacations, or sharing private time with relatives and friends. Others use the opportunity to earn big dollars through lots of work and extended hours. Progent completely supports both sides of the spectrum and everything in between.
Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center is available for testing line-of-business applications, developing efficient system upgrade procedures, assessing and tuning performance, designing or verifying disaster recovery solutions, resolving compatibility issues, and building training systems for the latest products and technologies. For Progent clients who lack adequate in-house resources to assemble proper pilot environments, Progent's Test and Training Lab reduces capital costs and technical risk and helps keep vital network projects on schedule.
Progent's Cisco-certified wireless networking experts offer remote and on-premises consulting and support services to assist you to design, install, administer, optimize, and repair Wi-Fi networks that utilize Cisco's Meraki APs. Progent's consultants can also help your organization to design and deploy hybrid environments that integrate on-premises and cloud-hosted services and that provide easy access, advanced protection, streamlined management, and consistent performance for all your mobile and desktop devices.
Progent's Linux consulting services offer small companies and software developers assistance with managing and supporting Linux systems that coexist with Microsoft-powered technology. Progent can give your organization contact with Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This broad range of expertise offers you a convenient one-stop source to help you create and maintain a secure and robust cross-platform network and communications infrastructure that supports Linux and Microsoft coexistence by integrating MS Windows with major Linux variations including RedHat, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Progentís Microsoft-certified consultants can assist your organization to enhance your workstations from 32 to 64 bits. Progent can help you to understand the costs and advantages of migrating to 64-bit PC desktop computing, design an affordable migration process that reduces operational interruptions, and offer inexpensive, professional remote help to assist you to install 64-bit PC desktop software and applications on your current hardware.
Progentís certified experts offer small and medium size businesses enterprise-level consulting support for SMS Server and System Center Configuration Manager 2007, Microsoft's standard tools for change and configuration automation. Configuration Manager 2007 is the new title for the update management platform formerly known as SMS Server. System Center Configuration Manager 2007 provides a range of new features to Microsoft Systems Management Server 2003 such as full automation, built-in Windows Vista Windows Server 2008 awareness, quarantine support, and device driver management. Progentís certified engineers can help you use SMS or Configuration Manager 2007 economically for automated OS and application deployment, security patch administration, application metering, and licensing reconciliation. Progent's engineers can also help your company to migrate smoothly from SMS Server 2003 to System Center Configuration Manager.
Progent offers national online help and consulting services for businesses who run Apple Mac OS X networks or whose information systems include a combination of macOS and Mac OS X with Microsoft Windows technology. Progent's engineers can provide Apple macOS and Mac OS X users a variety of IT services including desktop assistance, migration to the most recent edition of OS X from other earlier editions of macOS and Mac OS X, plus expertise with macOS and Mac OS X applications. Progent can also assist your business with iPhone and Apple iPad support, or migrating to Apple's iCloud services. Remote technical support provides optimum leverage for your IT budget by preserving client efficiency and shortening the time charged for network analysis and repair. Sophisticated online support technology and skilled service specialists and engineers allow Progent to handle the majority of network problems without squandering time and money by traveling to your site. In the vast majority of cases your network issues can be dealt with by telephone or through a mix of phone support and online connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM premier security specialists to help you with the toughest system issues.
Progent's Wi-Fi consultants can help your business to deploy Cisco wireless LAN controller appliances to manage Wi-Fi LANs of any size. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi solution or carry out a smooth transition to Cisco's latest Wi-Fi controller solutions.
Years of background providing Microsoft support and Cisco network consulting has enabled Progent to build a unique capability for supporting branch offices that need IT service with the responsiveness common to with small firms but which includes effective communications, complete documentation, and adherence to corporate IT protocols. If your enterprise has a remote office located anywhere in California or any region covered by Progent's consultants, Progent can provide a wide array of in-person and remote network support services and network design assistance.
Cisco Unified Communications Manager (Unified CM), formerly named CallManager, functions as the heart of Cisco's collaboration solution. Unified Communications Manager and Unified CM Express offer an advanced IP-PBX by integrating tightly with unified messaging applications like Unified CM IM and Presence Service, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's Cisco-certified network consultants offer efficient and affordable remote and onsite expertise to help businesses of all sizes to build and maintain CUCM environments by providing Unified Communications Manager configuration and technical support services that deliver optimum productivity. Progent can help with any facet of CUCM configuration and debugging in areas that include integrating Cisco VoIP phones and desktop Video phones, reviewing dial plans, setting up SIP connections and PSTN support, installing Cisco ISR routers with CUBE support, designing Cisco UCS server clustering systems for survivability, capacity planning, and integration with Microsoft Exchange and Skype for Business.
Progentís certified consultants offer small and medium size businesses enterprise-class consulting services for Microsoft Systems Management Server and Configuration Manager 2007, Microsoft's solutions for change and configuration automation. System Center Configuration Manager is the new name for the update management platform formerly called Systems Management Server. Configuration Manager 2007 provides a variety of new features to SMS Server such as comprehensive automation, built-in Windows Vista Windows Server 2008 support, NAP security support, and device driver management. Progentís certified consulting professionals can help you use SMS 2003 or Configuration Manager effectively for automated OS and application deployment, security patch control, software tracking, and software license compliance. Progent's engineers can also assist you to migrate efficiently from Microsoft Systems Management Server to Configuration Manager.
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates more than a quarter century of background assisting manufacturing and service organizations to manage complex supply chains and improve the efficiency of critical processes to get products to market fast and adhere to customer commitments consistently. Progent can provide the skills of an ERP specialist with over two decades of experience with the SyteLine/CloudSuite Industrial platform. Progent can provide remote or on-premises consulting that spans from as-needed advice to comprehensive solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for Infor CloudSuite Industrial include implementation, migration, business analysis, application development, CPQ, web site integration, debugging, data conversion, Amazon AWS integration, training, and database administration.
Small to middle size companies can now get all the benefits of System Center Operations Manager and also have fast access to Progentís Microsoft certified IT support experts. With Progent's economically priced network service packages, mid-size businesses can choose a basic co-sourcing service program built around Microsoft Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing solution. Progent offers expertise in System Center Operations Manager 2007 to provide small company networks enterprise-class reliability, protection and performance.
Progent's certified SQL Server 2019 experts can help you to assess the advantages for migrating to SQL Server 2019 and can deliver rapid remote or onsite access to consulting experts in system design and integration, software development, database administration, and cybersecurity.
Progent's certified Office and Office 365 consultants can assist companies to integrate Office desktop and Office 365 applications such as Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a seamless productivity solution that provides fast return on investment and promotes better business results. Progent can assist your company to integrate Microsoft Office or Office 365 applications with one another and with additional core Microsoft platforms such as SharePoint Server, Exchange Server and Microsoft SQL Server running locally or hosted in the cloud. Progent can also assist you to resolve compatibility problems with various releases of Microsoft Office and offers customized online instruction to individual users or groups.
Forefront Threat Management Gateway 2010 builds on the powerful security capabilities of Microsoft ISA Server 2006 and provides a easily managed web gateway that delivers a one-server solution for an array of security functions including an multi-layer firewall, URL filtering, malware inspection, IPS, reputation services, Virtual Private Network control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting features, allows customized reporting generated by SQL Server, works with Active Directory to streamline policy enforcement, and can be deployed as a virtual machine to cut costs and enhance recoverability. Progent's Microsoft consultants can help your company to plan and execute pilot and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows Server 2008, AD, Microsoft SQL Server, Exchange Server 2010, and SharePoint 2010; install Forefront TMG 2010 to run on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing support and troubleshooting. Progent can also help you to upgrade economically to Microsoft Forefront TMG 2010 from ISA Server.
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for piloting line-of-business applications, creating cost-effective system upgrade methodologies, assessing and tuning performance, designing or validating disaster recovery solutions, resolving compatibility problems, and building training systems for new products and technologies. For Progent clients without adequate in-house resources to assemble effective pilot systems, Progent's Test and Training Lab reduces capital outlay and engineering risk and helps keep critical network projects on schedule.
Progent's Microsoft-certified consultants can provide remote or in-person support to assist businesses of any size to plan, implement, administer, and troubleshoot a backup/recovery system built around System Center 2012 Data Protection Manager. Progent can help you to upgrade from earlier releases of SCDPM or from another backup/recovery system, and Progent can optimize your Data Protection Manager implementation for onsite, cloud-based, or hybrid datacenters. Progent offers occasional help for fixing particularly stubborn problems, or full project management services. Progent can also assist your business to incorporate SCDPM 2012 into a comprehensive disaster recovery strategy.
Progent uses an enterprise-class support reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or small support organizations who offer scant documentation or details of services done, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports sent by every staff member to each client. The discipline of documenting and archiving service records allows more effective support and avoids a variety of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
Medium-size businesses can enjoy all the benefits of Microsoft Operations Manager 2007 and have quick availability of Progentís Microsoft and Cisco Certified network support experts. With Progent's affordably priced network support packages, medium-size organizations can choose a basic co-sourcing service program built around Operations Manager with server monitoring, proactive warnings, in-depth reporting, Help Desk Call Center, and remote troubleshooting. For companies with mission-critical environments who need zero-downtime networking, Progent can provide a complete round-the-clock outsourcing package. Progent supports System Center Operations Manager to provide medium-size company information systems world-class reliability, security and performance.
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Progentís Microsoft-certified engineers can help you to update your application servers or desktops from 32 to 64 bits. Progent can assist you to understand the costs and advantages of upgrading to 64-bit processing, design an efficient migration process that minimizes operational interruptions, and provide inexpensive, professional remote help to aid you to configure 64-bit software and application programs on your existing computers.
Progentís expert programmers, database designers, and program management consultants can assist enterprise clients to carry out development projects for Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to seasoned project managers for advanced planning and program co-ordination or Progent can assist clients fill in expertise gaps by providing relational database designers and programmers experienced in building line-of-business applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help clients to incorporate SharePoint with other applications such as Microsoft SQL and Office Excel to build data-driven intranets and web portals. Progent also offers experience with multiple web development technologies and can help businesses to create, enhance, repair, or migrate web-based applications to take advantage of the latest advances in web technology.
Les Kent has a 35-year history of effective technology integration, corporate administration, marketing, and operations. He has demonstrated a talent for creating sophisticated IT solutions in his roles as as a network architect, programmer, project manager, implementation consultant, and troubleshooter for small companies, start-ups, and major corporations.