Additional Topics of Interest

IT Services for Network Service Providers Remote Support
After Hours Consulting Support for IT Service Providers Onsite Technical Support

Progent's Support for IT Service Organizations lets you use Progent's information technology engineers under your own brand as a seamless arm of your IT consulting staff.

Network Support Group Small Business
IT Service Small Business

Progent is a leader in affordably delivering enterprise-class IT help to small companies. Progent's achievement in handling the network support requirements of the historically underserved small business sector is the combined outcome of major technical and operational innovations that have eliminated much of the traditional costs out of managing IT service, injected unmatched professional skill into the support system, and significantly streamlined the repair cycle.

Computer Consulting Companies Access to External Support Databases
Integration Services Microsoft Solutions Framework Project Methodology

Progent’s team of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, in the trenches of network support, performing a broad range of IT projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This means that you get not only world-class technical capability, but also a support engineer with field-tested methods for applying technical knowledge to solve real-world IT problems efficiently.

Server Management Services
Server Management Online Consulting

Server proliferation puts pressure on network budgets and administrative resources. Server reduction via a virtual architecture offers lower TCO of hardware and quicker ROI, more efficient use of servers, simplified operations, enhanced system availability, and easier manageability. Common usage scenarios for virtual servers are resource consolidation, low-cost platforms for line-of-business legacy applications running on obsolete operating systems, and affordable quarantine of software development or pilot testing systems from on-line systems.

Consulting Cisco VoIP Phones and CallManager
Cisco VoIP Phones and Unified Communications Consultant

Progent's Cisco certified networking consultants can provide advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

Support and Help Remote Monitoring and Reporting
Professionals Microsoft Operations Manager

Even if your company has a small computer services group and a limited IT budget, your information system can still feature the same high availability and performance that once needed a large internal support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier network professionals, the most recent network management products for proactive monitoring and alerts, and cost-effective service packages such as a help desk service to keep your vital network applications and hardware up and running.

Open Now Windows 2000 Server IT Consultant
Windows 2000 Online Support Services

Progent's Microsoft-certified Windows 2000 Server consultants can provide network support and IT consulting services for the entire line of Microsoft .NET Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Microsoft Windows 2000 Server configuration, update, and troubleshooting offerings include system planning, deployment, documentation, on-site and remote technical support, Call Center outsourcing, expert security analysis, turn-key outsourcing, and economical co-sourcing.

Aironet Wave 2 AP Consulting Services
Aironet Wave 2 Wi-Fi AP Computer Consultant

Progent's Cisco certified wireless networking consultants can provide affordable online and on-premises support for end-of-life and current Wave 2 Aironet wireless access points (APs) and Progent can help your business to design and manage wireless solutions that incorporate indoor and outside/industrial Aironet access points.

24-7 Linux RedHat Phone-based Consultant
Linux Phone-based Data Recovery

Progent provides national urgent phone support and consulting services for businesses who operate networks based on variants of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft products. Online IT help provides maximum return for your IT dollar by protecting user efficiency and limiting the time charged for network analysis and repair. Advanced online support technology and skilled technicians and consultants combine to enable Progent to solve most IT issues without wasting time and expense by going to your site. In the vast majority of cases your IT issues can be remediated by telephone or through a mix of telephone help and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP premier security specialists to assist with the most challenging system problems.

Herakles/QTS Test Lab Specialist
Business Continuity Testing Technology Professional

Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for piloting line-of-business applications, developing efficient system upgrade procedures, evaluating and optimizing performance, designing or validating business continuity solutions, resolving compatibility issues, and building training environments for the latest products and technologies. For Progent clients without sufficient in-house resources to configure proper pilot systems, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep critical network projects on schedule.

Service Database Outsourcing
Microsoft and Cisco Remote Technical Support Services Documentation

Progent uses a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by every consultant to each client. The discipline of detailing and archiving support activity allows more efficient support and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who won’t release vital service information.

VMware NSX Virtualized Networks Technology Professional
VMware VCDX certified Specialist

VMware's NSX virtual network platform allows you to build complete logical networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high level of automation regardless of the hardware making up the underlying IP network. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. When used with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to assist you to plan, deploy, test and manage a disaster recovery system based on VMware SRM and VMware NSX.

SQL Server Business Intelligence Remote Consulting
Largest SQL Server Online Help

Progent’s Microsoft certified consultants can offer small and mid-sized businesses expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that enables the rapid development of enterprise-class business applications that can give your company a competitive edge. SQL Server provides built-in support for XML and can query across the Internet and beyond the firewall. In addition to providing expertise, maintenance and troubleshooting services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your IT network. Progent can also help you migrate from earlier editions of Microsoft SQL Server to Microsoft SQL Server 2005.

Wireless LAN Site Survey On-site Support
Online Wireless Site Survey Consulting

Progent's Wi-Fi site survey services make it easy to plan, install and debug a Wi-Fi network customized for your facilities, providing you a wireless solution that delivers the coverage, performance, density, security, and roaming ability your company needs.