Progent is a leader in affordably delivering enterprise-class IT help to small companies. Progent's achievement in handling the network support requirements of the historically underserved small business sector is the combined outcome of major technical and operational innovations that have eliminated much of the traditional costs out of managing IT service, injected unmatched professional skill into the support system, and significantly streamlined the repair cycle.
Progent’s team of Microsoft and Cisco Certified experts average more than ten years of real-world industry background, in the trenches of network support, performing a broad range of IT projects for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This means that you get not only world-class technical capability, but also a support engineer with field-tested methods for applying technical knowledge to solve real-world IT problems efficiently.
Server proliferation puts pressure on network budgets and administrative resources. Server reduction via a virtual architecture offers lower TCO of hardware and quicker ROI, more efficient use of servers, simplified operations, enhanced system availability, and easier manageability. Common usage scenarios for virtual servers are resource consolidation, low-cost platforms for line-of-business legacy applications running on obsolete operating systems, and affordable quarantine of software development or pilot testing systems from on-line systems.
Progent's Cisco certified networking consultants can provide advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Even if your company has a small computer services group and a limited IT budget, your information system can still feature the same high availability and performance that once needed a large internal support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-expert and Cisco-premier network professionals, the most recent network management products for proactive monitoring and alerts, and cost-effective service packages such as a help desk service to keep your vital network applications and hardware up and running.
Progent's Microsoft-certified Windows 2000 Server consultants can provide network support and IT consulting services for the entire line of Microsoft .NET Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Microsoft Windows 2000 Server configuration, update, and troubleshooting offerings include system planning, deployment, documentation, on-site and remote technical support, Call Center outsourcing, expert security analysis, turn-key outsourcing, and economical co-sourcing.
Progent's Cisco certified wireless networking consultants can provide affordable online and on-premises support for end-of-life and current Wave 2 Aironet wireless access points (APs) and Progent can help your business to design and manage wireless solutions that incorporate indoor and outside/industrial Aironet access points.
Progent provides national urgent phone support and consulting services for businesses who operate networks based on variants of the Linux OS or whose IT systems include a mix of Linux platforms/Linux and Microsoft products. Online IT help provides maximum return for your IT dollar by protecting user efficiency and limiting the time charged for network analysis and repair. Advanced online support technology and skilled technicians and consultants combine to enable Progent to solve most IT issues without wasting time and expense by going to your site. In the vast majority of cases your IT issues can be remediated by telephone or through a mix of telephone help and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP premier security specialists to assist with the most challenging system problems.
Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center can be used for piloting line-of-business applications, developing efficient system upgrade procedures, evaluating and optimizing performance, designing or validating business continuity solutions, resolving compatibility issues, and building training environments for the latest products and technologies. For Progent clients without sufficient in-house resources to configure proper pilot systems, Progent's Test and Training Lab cuts capital outlay and technical risk and helps keep critical network projects on schedule.
Progent uses a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by every consultant to each client. The discipline of detailing and archiving support activity allows more efficient support and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who won’t release vital service information.
VMware's NSX virtual network platform allows you to build complete logical networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high level of automation regardless of the hardware making up the underlying IP network. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. When used with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the recovery datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to assist you to plan, deploy, test and manage a disaster recovery system based on VMware SRM and VMware NSX.
Progent’s Microsoft certified consultants can offer small and mid-sized businesses expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that enables the rapid development of enterprise-class business applications that can give your company a competitive edge. SQL Server provides built-in support for XML and can query across the Internet and beyond the firewall. In addition to providing expertise, maintenance and troubleshooting services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your IT network. Progent can also help you migrate from earlier editions of Microsoft SQL Server to Microsoft SQL Server 2005.
Progent's Wi-Fi site survey services make it easy to plan, install and debug a Wi-Fi network customized for your facilities, providing you a wireless solution that delivers the coverage, performance, density, security, and roaming ability your company needs.
Progent’s Microsoft certified consultants can offer small and mid-sized businesses expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that opens the door to the speedy creation of advanced business applications that can give your business a competitive advantage. SQL Server provides built-in support for XML and can query across the Internet and beyond the corporate firewall. In addition to providing consulting, support and troubleshooting services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your IT network. Progent can also help you migrate from older versions of SQL Server to Microsoft SQL Server 2005.
Microsoft Dynamics GP/Great Plains software includes analysis and reporting features that allow you to track all operations, sales and spending, and market patterns with built-in drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP reporting support expertise can help you create reports that let you understand your business more completely, turning uncooked data into useful management information. Progent can improve your reporting and analytics by providing Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and application experience with VBasic, XML and other tools in order to offer specialized line-of-business application development and web commerce applications that work transparently with Dynamics GP/Great Plains.
Progent's Cisco-certified SIP integration experts can help organizations of any size to plan, deploy, manage, debug and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks and can provide affordable online or onsite support to assist businesses to migrate efficiently to a modern unified communications network that offers accelerated return on investment. Progent's certified Microsoft collaboration experts can help you to configure interfaces between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business Server or Lync for access to a SIP PSTN trunk.
Progent's certified Microsoft Windows 2000 consultants can show you how to enhance the capability of your existing Windows 2K Servers and can streamline system administration, provide tech support and troubleshooting, and enhance security. Progent can also show you how to design, justify, and implement a strategy to upgrade from Microsoft Windows Server 2K to Microsoft Windows 2003 Server. Progent is experienced in setting up test programs to eliminate the obstacles associated with moving to Windows Server 2003 by identifying potential hardware and application compatibility issues.
Microsoft Office for Mac allows Mac users to run the world's most familiar business applications. Progent's Apple-certified Macintosh consultants can help you set up Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows computers so that Mac users can take advantage of the new capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with colleagues who use Microsoft Windows. Progent's engineers have experience with both Apple Macintosh and Windows platforms and can provide service for environments that combine Mac with Microsoft Windows computers with complete resource sharing, or environments which carefully limit collaboration between Apple Mac and Windows users.
Progent can provide rapid remote access to Cisco-certified CCIE network infrastructure experts. Progent's CCIE consultants can link to your network via powerful remote diagnostic utilities to provide quick and economical troubleshooting and remediation of urgent network issues.
Progent’s data center support services are intended for businesses with equipment located at Internet Data Centers or data center colo hosting facilities and in need of on-demand on-premises help at the colo site plus remote support from Microsoft and Cisco Premier experts. Progent offers a complete array of IDC and data center and colo support services including network topology analysis, Windows and Linux server integration and support, tech support for server and telecommunications networking, development and installation of fault tolerant configurations, architecting and deploying layered security defenses, firewall configuration and support, designing load balancing solutions, and creating fault tolerant server cluster configurations.
Microsoft Exchange Server 2013 includes major improvements to the capabilities of Exchange 2010 and introduces important innovations plus a revamped architecture. These enhancements affect vital facets of IT including ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, expandability, performance, compatibility, and productivity. Progent's certified Exchange Server 2013 consulting experts can assist your organization to evaluate the possible business benefits of migrating to Exchange 2013, create an efficient test and deployment plan, and educate your IT team to manage your Exchange 2013 solution. Progent can also provide ongoing online consulting and management for Exchange Server 2013.
Progent can deliver a variety of low-cost remote and onsite support services to assist you to install, administer, and troubleshoot workstations and handhelds based on Windows, macOS/OS X, iOS, Google Android, or Linux.
Progent’s Microsoft certified professionals can offer small and medium size companies expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, Web-enabled database and data analysis package that opens the door to the speedy creation of enterprise-class business programs that can give your business a competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the corporate firewall. In addition to offering consulting, maintenance and troubleshooting services, Progent’s SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your information system. Progent can also help you upgrade from earlier editions of SQL Server to SQL Server 2005.
Microsoft Lync Server 2010 supports IM, Presence, voice/video conferencing, desktop collaboration, as well as VoIP and public switched telephone network calling. Lync 2010 can enhance the functionality of Exchange Server, SharePoint Server and Office desktop or cloud-based Office 365 and streamlines management via integration with Windows AD. Lync can also reduce capital and operational costs by eliminating Voice-over-IP hardware and subscription fees, PBX gear, or legacy teleconferencing solutions. Progent's certified unified communications experts offer remote and on-premises support to assist you to manage and troubleshoot your current Lync Server 2010 environment or evaluate the benefits of upgrading from Lync to Skype for Business, which is the new version of the product family. Progent can also help you to plan and carry out a smooth Skype for Business upgrade.
Progent is a Microsoft Certified Partner with accredited competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who earn the highest customer endorsement and are afforded the closest working relationship with Microsoft. The understanding, skills, and commitment required to earn the status of Microsoft Certified Partner benefits Progent's customers by enabling Progent to offer your business more complete technical solutions for your IT network.
Progent can assist organizations of any size to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and library resources; plan, implement, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring. Progent can assist your business to move from an earlier version of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 environment to make sure you get maximum business value.
Microsoft Small Business Server is a low-cost collection of essential servers that provides the foundation for a feature-rich but easy-to-manage information. The IT demands of the Microsoft .NET components included with Small Business Server 2011 calls for a computer support expert with hands-on background designing and integrating seamless, end-to-end business network solutions. Progent's SBS Server professionals have an average of over 10 years of experience supporting computer systems founded on Microsoft platforms. This expertise assures you results in installing, managing, and repairing IT solutions that include the Small Business Server suite of servers and applications.
Progent's consultants offer Apple macOS and Mac OS X users a range of services such as workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Microsoft Entourage and email expertise, security services, and custom education. Progent can assist businesses to migrate to macOS from Mac OS X or other earlier editions of Mac OS X and Progent can offer help with Apple Mac applications. Progent's specialists in Apple technology can also help your business with iPhone integration and Apple iPad management, or moving to Apple's iCloud services. For business environments built solely on Mac OS X or for systems incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the complexity of designing, configuring and maintaining a network infrastructure that is available, safe, fast and aligned with your company's objectives.
Cisco's security and remote connectivity solutions for small to mid-size businesses represent a complete range of easy-to-administer security products to help protect your wired and wireless network infrastructure. Cisco's Virtual Private Network line includes routers, firewalls, and VPN access concentrators. Progent's expert consulting staff includes experienced engineers with Cisco Certified Internetwork Expert and Cisco Certified Network Professional certifications who can help your company to select Cisco VPN, Cisco RADIUS Security, and additional Cisco protection technologies that fit best with your business goals.
Progent's Wireless Consulting Services offer a convenient, affordable option for businesses of all sizes to deploy, manage, monitor and repair cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and install appliances like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile email and online applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Progent's Microsoft-certified consultants can provide remote or onsite support to assist companies of any size to plan, implement, manage, and troubleshoot a backup system built around System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from earlier releases of Data Protection Manager or from a different backup platform, and Progent can optimize your Data Protection Manager implementation for on premises, cloud, or hybrid datacenters. Progent offers occasional support for resolving particularly challenging issues, or comprehensive project management services. Progent can also assist you to design SCDPM 2012 into an enterprise-class disaster recovery strategy.
Progent's SonicWall firewall consultants can show you how to deploy, maintain, and troubleshoot SonicWall firewall/VPN devices including the newer SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 2040 devices. Progent's CISSP and GIAC-certified cybersecurity consultants can help you incorporate SonicWall firewalls into a complete network protection solution and design protection into your business operations.
Microsoft Exchange Server 2013 includes significant enhancements to the functionality of Microsoft Exchange Server 2010 and introduces powerful new features plus a revamped architecture. These enhancements affect vital areas such as ease of administration, availability, compliance, cost of ownership, collaboration, extensibility, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the potential advantages of upgrading to Exchange 2013, design an efficient validation and deployment strategy, and educate your IT team to manage your Microsoft Exchange 2013 solution. Progent can also provide ongoing online support and management services for Microsoft Exchange 2013.
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and simplified recovery functions for Microsoft environment. SCDPM 2016 delivers application-sensitive protection for key workloads such as Microsoft SQL Server, Exchange and SharePoint, protects Windows and Linux virtual machines, supports virtual machines running on Hyper-V and VMware, and can use Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified experts can assist businesses of any size to design, deploy, manage, and repair a multi-site backup/restore system built around System Center 2016 Data Protection Manager. Progent can assist you to upgrade from a previous release of DPM or from an outdated solution, and Progent can tune your SCDPM 2016 ecosystem for on local, colocated, cloud or hybrid deployments. Progent can provide online or onsite support and can provide occasional guidance to resolve technical bottlenecks or provide end-to-end project management or co-management support to help you complete your Data Protection Manager 2016 deployment on time and on budget.
Progent offers enterprise customers the services of a NetApp-certified consultant for online or onsite support for NetApp's complete portfolio of SAN products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Areas of NetApp SAN technology supported by Progent include system dsign, hybrid-cloud integration, virtualization, migrations, transparent patching, storage management, information assurance, high availability, and remediation. Progent offers Level 3 support to help you to take care of problems with NetApp SAN storage environments efficiently based on leading practices.
Progent provides small and mid-size companies expert consulting for Intrusion Protection Systems and IPsec VPN technology from leading firewall and Virtual Private Network security companies including Check Point Software, Juniper, and Symantec. Progent can show you how to design a detailed security plan and choose appropriate technologies from multiple vendors to achieve your security objectives while staying within your budget limits.
Progent's Private Cloud Hosting outsourcing provides comprehensive hosting of a small organization's production servers in a solution that delivers the maximum level of dependability and scalability and is also simple to migrate to any data center. Progent's Private Cloud Hosting and Management services are based on proven virtualization techniques that enable small and midsize companies with mixed- platform IT systems to economize dramatically on the costs of capital equipment, infrastructure support, and network administration while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor independence.