Progent offers the support of Microsoft-certified engineers and seasoned database application programmers, database administrators, project management experts, network infrastructure architects, disaster recovery/business continuity specialists, and certified data security consultants to help your business to evaluate the potential benefits of SQL Server 2012 for your organization, set up test environments at your datacenter or at Progent's test lab, plan and carry out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and configure a cost-effective and secure network infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server 2012.
Progent's expertise delivering Microsoft .NET support and SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to create specialized mission-critical applications and eCommerce environments that operate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting services can help you design reports that allow you to analyze your business more thoroughly, transforming uncooked data into useful insights into your business.
Progent offers fast online support from Cisco-certified CCIE networking consultants. Progent's CCIE engineers can connect to your network using powerful remote support utilities to deliver quick and affordable analysis and repair of urgent network infrastructure problems.
Progent can provide cost-effective remote access to an Oracle-certified MySQL administrator or application developer and can help businesses of any size to integrate and support MySQL in a reliable IT infrastructure that offers advanced performance, scalability, and security. Progent also has experience helping companies port databases from an Oracle environment to MySQL.
Progent's wireless site survey and predictive modeling assist you to plan, deploy and troubleshoot a Wi-Fi network adapted to your environment, offering your business a WLAN that delivers the reception, performance, capacity, Quality of Service, data protection, and roaming ability your business needs. Wi-Fi survey services from Progent include online predictive modeling for designing a Wi-Fi LAN and on-premises site survey services for validating, tuning, and troubleshooting an operational Wi-Fi LAN.
Microsoft Windows Server 2012 R2 Essentials is a value-priced, versatile OS that allows small businesses to transition from the older stand-alone in-house datacenter to the modern hybrid computing model that includes local and cloud-hosted resources. Progent's Microsoft-certified consultants offer budget-friendly remote consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can assist you to assess the possible business benefits of moving to Essentials and implementing a hybrid on-premises/cloud-based model for your network environment. Progent offers comprehensive project management support to help you plan and carry out a smooth migration to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud applications and services. Progent also offers as-needed consulting help, troubleshooting, and customized training.
Progent's disaster recovery planning and business continuity engineers can show you how to create a disaster recovery plan to prepare for an IT system catastrophe. Progent can help you define a complete disaster recovery plan that includes periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified engineers can also show you how to build an affordable, non-stop system architecture that takes into account reliability issues covering a wide array of infrastructure technologies and procedures.
Stealth penetration checking is a key component of any overall IT system security strategy. Progent’s security experts can run extensive intrusion checks without the awareness of your company's internal network support staff. Unannounced penetration checking shows whether existing security monitoring systems such as intrusion detection alerts and event log monitoring are properly set up and actively observed.
Progent's certified Internet Security and Acceleration Server consultants have broad experience developing corporate security solutions for IT networks with many locations, mobile users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size company design and deploy an installation of ISA Server 2004 that supports your IT security needs without restricting your productivity.
Progent's remote access and wireless synchronization experts can assist your business to design and configure secure access solutions for off-site desktops, notebooks, and smartphones so they integrate seamlessly with your IT network, enabling your business to optimize the productivity of your remote workforce.
Progent's Microsoft-certified consultants offer online or in-person expertise to assist companies of all sizes to plan, implement, administer, and repair a backup/recovery system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can assist you to upgrade from older releases of SCDPM or from a different backup system, and Progent can optimize your Data Protection Manager deployment for onsite, cloud-based, or hybrid environments. Progent offers occasional help for fixing particularly challenging issues, or comprehensive project management support. Progent's consultants can also assist your business to incorporate Data Protection Manager into an enterprise-class disaster recovery strategy.
Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to provide centralized control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall.
Progent's compensation structure is based on contribution, so just like being an independent contractor, your earnings are entirely driven by your work effort. Some of our support staff focus on lifestyle issues and elect to work at a more relaxed pace, using our self-determined calendar to follow individual pursuits like mountain biking, motorcycle racing, skiing, fishing, travel, or spending private time with family and acquaintances. Others use the chance to earn big bucks through hard effort and long days. Progent fully supports both sides of the spectrum and everything in the middle.
Progent's CISSP-premier network security consultants can assist businesses of all sizes with any aspect of information system security. Progent can implement cost-effective cybersecurity systems that guard a small office against advanced threats or Progent can plan, configure, and monitor an end-to-end security strategy for hybrid networks that support onsite, remote, and mobile users sharing IT resources distributed over a mix of physical datacenters and various clouds.
Progent's Microsoft-certified consultants can help organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from any earlier release of Microsoft Windows. Remote and onsite assessment and upgrade support for Microsoft Windows 10 offered by Progent's experts include Return on Investment estimates, project coordination, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud integration, mobile device management and synchronization, telecommuter connectivity, security and compliance, streamlined deployment and management, network infrastructure design, Wi-Fi support, business continuity planning, custom training for network management personnel and end users, and post-migration technical help.
Microsoft Exchange Server 2013 incorporates significant improvements to the functionality of Exchange 2010 and introduces powerful innovations as well as a revamped structure. These enhancements affect key areas like ease of administration, high availability (HA), compliance, cost of ownership, collaboration, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can help you understand the potential business benefits of upgrading to Exchange 2013, design a cost-effective validation and deployment strategy, and train your IT staff to manage your Exchange 2013 solution. Progent also offers ongoing online consulting and management for Exchange 2013.
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to assess the business benefits of migrating to SQL Server 2017 and can assist you to design and carry out an efficient migration of your databases and applications to any network model including onsite, cloud-hosted, or hybrid. Progent's consultants offer remote or onsite support services ranging from on-demand architecture review or troubleshooting to comprehensive project management to ensure your SQL Server 2017 initiative is carried out on time and within budget.
NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering with replication to deliver rapid, zero RPO disaster recovery between datacenters that are as far as 185 miles apart. Progent's team of seasoned IT consultants can assist you to plan, configure, manage, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that meets your functional needs and budget. Progent can ensure you follow leading practices for installing your MetroCluster environment by delivering guidance with procedures such as assigning disk pools, determining plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker, designing a configuration replication network between your peered clusters, and verifying your disaster recovery system to show compliance with information assurance standards and government mandates.
Progent applies no startup charge and requires no retainer for services delivered during regular business hours. Progent's small granularity avoids large invoices for quick repairs so you will not be tempted to allow minor problems to stay unaddressed.
Exchange Server 2013 includes major improvements to the functionality of Microsoft Exchange Server 2010 and delivers powerful new features as well as a redesigned architecture. These improvements affect vital facets of IT like manageability, high availability (HA), security and compliance, operational costs, teamwork, expandability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting experts can help you evaluate the possible advantages of migrating to Microsoft Exchange 2013, design an efficient test and rollout plan, and educate your IT staff to manage your Microsoft Exchange 2013 environment. Progent can also provide ongoing online support and management services for Exchange Server 2013.
Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities such as listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can expand their reach, reduce their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and training so you can cut development time and costs and expedite your ROI.
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer economical remote and on-premises consulting expertise, software development, and debugging services for businesses of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can assist customers plan and execute an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud-based infrastructure into a cohesive information management solution.
Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's ProSight Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter.
Progent's certified Microsoft Windows 2000 consulting staff can help you optimize the functionality of your existing Windows 2000 Servers and can streamline system administration, provide technical support and troubleshooting, and strengthen security. Progent can also help you create, rationalize, and implement a plan to migrate from Windows Server 2000 to Windows Server 2003. Progent is expert in setting up pilot programs to eliminate the technical risk involved with moving to Windows Server 2003 by uncovering potential hardware and application compatibility issues.
Progent’s non-stop interoffice connectivity and 24x7 system connection consultants can help small organizations create zero-downtime Interoffice connectivity by means of redundant networks with automatic failover. Progent’s Cisco Certified Internetwork Experts can design and implement ultra-reliable Inter-office connections supported by fault tolerant EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over can provide affordable non-stop interoffice networking.
Microsoft Small Business Server is an affordable suite of server products that provides the basis for a feature-rich but easy-to-manage IT network. The inter-connectivity requirements of the Microsoft .NET components included with Microsoft Small Business Server calls for a network consultant with real-world background and broad experience in planning and building cohesive end-to-end information technology solutions. Progent's Microsoft-certified experts have extensive backgrounds with the technologies built into Microsoft SBS 2011 and SBS 2008. This expertise ensures you success in installing, managing, and servicing IT solutions powered by the Microsoft SBS suite of servers and programs.
Progent is among the most qualified network support firms for creating e-mail systems based on Exchange 2000. Progent is skilled in helping small and mid-size companies get all the benefits of Exchange Server 2000 under typical situations such as updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and using managed services for your Exchange 2000 support.
Progent offers nationwide urgent technical support and troubleshooting services for businesses who run networks powered by versions of the Linux OS or whose information systems include a mix of Linux platforms/Linux and Microsoft products. Remote technical support offers optimum return for your IT budget by extending client productivity and limiting the hours charged for network repair services. Sophisticated remote support technology and experienced technicians and engineers allow Progent to solve most IT problems without squandering time and expense by traveling to your location. In most of cases your network issues can be remediated by telephone or via a mix of phone support and online network analysis. Progent can make available Cisco certified CCIE network engineers and CISM certified security professionals to help you with the most difficult network problems.
Progent can provide enterprise clients the help of a NetApp-certified consultant to deliver online or on-premises support for NetApp's complete portfolio of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN solutions supported by Progent include SAN dsign, cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, disaster recovery, and troubleshooting. Progent offers Tier 3 support to assist you to take care of issues with NetApp SAN deployments efficiently based on leading practices.
Progent's certified Internet Security and Acceleration Server consultants have broad backgrounds creating corporate security solutions for information systems with many locations, mobile workers, and line-of-business web-based applications. A Progent ISA Server engineer is ready to help your small company plan and implement a configuration of ISA Server 2004 that meets your IT protection requirements without restricting your network.
Progent's UNIX family support services provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of expertise provides you with a convenient single consulting firm to help you build and manage a protected and robust mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian-GNU and Slackware.
Progent’s Microsoft certified professionals can offer small and mid-sized companies advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis package that opens the door to the rapid development of enterprise-class business applications that offer your business a competitive advantage. SQL Server provides built-in support for XML and can query across the Internet and outside the corporate firewall. In addition to providing consulting, maintenance and problem solving services, Progent’s SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the profitability of your IT system. Progent can also help you migrate from older editions of SQL Server to SQL Server 2005.
Progent can help your company to design and execute an efficient migration from a UNIX-powered IT system to a network based on Microsoft Windows and capable of running Microsoft's powerful office productivity software, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco consultants and software development experts can show you how to guard your data and reduce business discontinuity by designing an effective transition plan that preserves your existing assets in UNIX software and infrastructure. UNIX-to-Windows migration consulting services offered by Progent include analysis of existing environment, transition strategy and validation, Microsoft Exchange migration expertise, information and application porting, and server and media migration and consolidation.
Progent's Linux support experts provide small and mid-size businesses and software developers help with managing and maintaining Linux computers that operate with Microsoft-powered technology. Progent offers your organization contact with Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISSP credentials. This broad array of expertise provides you with a convenient single source to help you build and maintain a secure and reliable mixed-platform network and communications infrastructure that supports Linux and Microsoft interoperability by integrating MS Windows with major Linux platforms including RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.
Progent's Microsoft-certified consulting experts have over 10 years of background designing, deploying, enhancing and fixing Microsoft SCOM solutions and offer organizations of all sizes advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to watch over your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent can also help you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure and both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or onsite technical support to help you to remediate critical issues detected by SCOM 2012.
Progent's Cisco CCIE-certified SIP infrastructure experts can help organizations of any size to plan, deploy, manage, debug and enhance Cisco's SIP connectivity technology and Cisco's CUBE-connected SIP trunks and can provide affordable remote or onsite expertise to help you to move efficiently to an advanced communications ecosystem that delivers accelerated return on investment. Progent's certified Microsoft unified communications experts can help you to configure connections between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business or Lync Server for access to a SIP PSTN trunk.
E-Mail Guard represents a complete solution for defending against spam and viruses. E-Mail Guard handles the protection and management of corporate email by providing constantly updated spam and virus filtering, policy administration, content filtering, and defense against email-borne directory harvesting and DDoS attacks. E-Mail Guard also includes tracking, administration and analysis utilities plus outbound email testing to help you troubleshoot your e-mail system and specify and regulate company email policy.
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Progent's certified SharePoint 2019 and SharePoint Online experts offer economical online and on-premises consulting expertise, software development, and troubleshooting services for organizations of all sizes who want to migrate to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist you plan and carry out a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud resources into a cohesive intranet solution.
Progent can provide the support of a senior consultant with years of experience configuring, maintaining, and enhancing video conferencing platforms from leading suppliers such as Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can work with your internal network support group, your Internet Service Provider, and your telepresence technology vendor to help your organization increase the business value of your telepresence solution.
Progent’s expert programmers, relational database designers, and program management consultants can help enterprise clients to complete development projects for Microsoft Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to veteran program managers for high-level planning and project co-ordination or Progent can help customers plug expertise gaps by providing database architects and software programmers experienced in building line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can assist businesses to integrate SharePoint with other data sources like Microsoft SQL and Excel to build data-intensive intranets and portal sites. Progent also can provide experience with multiple web development technologies and can assist businesses to build, expand, troubleshoot, or migrate web-based applications to take advantage of the most current web technology.
If your company runs a UNIX or Linux environment or a mixed-platform IT environment, Progent's CISM and CISSP-premier consultants can assist your entire organization in a wide range of security areas such as security management practices, security architecture and strategies, connection management systems and methodology, applications development security, business processes security, physical security, telecommunications, network and web security, and disaster recovery preparedness. CISA and CISSP define the basic skills and international standards of performance that network security professionals are required to possess. These certification provide executive management the assurance that those who have earned their CISM, CISSP or ISSAP qualification have the background and theory to offer effective security support and consulting services.
Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional experience, at the front lines of network support, performing a broad range of IT tasks for an extensive mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This guarantees that you get not only world-class technical skills, but also a support engineer with field-tested approaches for using computer knowledge to resolve real-world network problems rapidly.
Progent can help you in any facet of your upgrade to Exchange Server 2019 including configuring Windows Server 2019 Core as a host for Exchange; planning HA system topology for an on-premises, cloud-based or hybrid environment; moving mailboxes; planning and implementing Hyper-V virtualization; configuring hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint; updating firewalls; integration with Microsoft Office 365; and setting up Outlook clients.
Progent is among the most experienced IT consulting firms for designing email systems powered by Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses get the full benefits of Microsoft Exchange Server 2000 under typical scenarios such as updating from Exchange 5.5, migration from an ISP-managed or POP3 e-mail system, and outsourcing your Microsoft Exchange 2000 Server support.
For small and midsize companies, computer security and information assurance and regulatory compliance is too complicated to master yet too dangerous to ignore. The world's largest institutions have been breached, and the leading cloud services have on occasion been taken down. It seems as though there's no place to run. Progent makes it affordable for small and midsize businesses to carry out critical security tasks effectively by offering the benefit of billable time to the nearest minute without any minimum charge for online help. You have the help of a world-class information consultant to deliver just the help you need when you require it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist you with any level of network security including vulnerability assessments, malware defense and recovery, spam and email content filtering, email data loss and data leak prevention, compliance reporting, and designing a comprehensive security plan.
Cisco's wireless IP phones are hardened Wi-Fi devices designed for workers who are on the move within office, warehouse, retail or other venues where IT management requires portable phones that offer more administrative control, data security and ruggedness than is possible with the BYOD mode of workplace communications. Creating solutions with Cisco's wireless IP phones typically demands that IT teams configure and optimize numerous components of your wireless infrastructure including APs, routers and switches, wireless LAN controllers, and network management tools. Progent's certified experts can provide remote and on-premises support to help your organization create and administer a Cisco wireless VoIP phone solution by providing services that range from debugging the set up of a wireless IP phone or AP to offering project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.
E-Mail Guard represents a comprehensive solution for defending against spam and viruses. E-Mail Guard handles the protection and administration of company email by providing constantly improved spam and virus filtering, policy administration, content testing, and protection against email-borne DHA and DDoS attacks. E-Mail Guard also includes monitoring, management and analysis utilities as well as outbound email filtering to help you troubleshoot your e-mail system and define and regulate corporate security policy.
Progent's Microsoft-certified consultants have more than a decade of background designing, implementing, optimizing and repairing System Center Operations Manager solutions and offer organizations of all sizes advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can help you to plan an architecture for SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and set up System Center 2012 Operations Manager management packs according to industry best practices for monitoring network infrastructure and both Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive remote or onsite troubleshooting to help you to fix critical issues uncovered by System Center 2012 Operations Manager.
Progent can help your organization to plan for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to migrate smoothly to Configuration Manager 2012 from a legacy device and application management solution or help you to enhance your existing SCCM 2012 ecosystem to support your changing business needs. Also, Progent can assist you to create an infrastructure that extracts the most value from SCCM by delivering expertise with related Microsoft technologies such as Active Directory Domain Services, SQL SSRS, and IIS.
Progent's temporary IT staffing services allow you to meet the need for IT professionals without incurring the expense and hassle that come with identifying and recruiting reliable technical help and without increasing your permanent head count.
Progent’s Shared Help Desk service allows your IT organization to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's pool of veteran technical support technicians and subject matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution built around the top shared professional services automation tool for managing end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent’s Microsoft-expert engineers can assist your organization to update your workstations from 32 to 64 bits. Progent can assist your company to calculate the costs and benefits of moving to 64-bit PC desktop computing, plan an efficient upgrade strategy that minimizes operational disruptions, and provide inexpensive, professional remote help to assist your organization to configure 64-bit PC desktop operating systems and application programs on your existing hardware.
Progent can deliver a broad array of cost-effective services to help you to install, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent can provide onsite or online assistance for individual computers or notebooks or work with your business to design and implement a large-scale migration to new or updated operating system software and applications. Progent can also provide consultants and technicians to assist your company to prepare for and complete a company relocation or merger designed to produce the least possible disruption of your productivity.
Progent uses a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local support organizations who provide minimal documentation or details of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by every consultant to each client. The practice of documenting and archiving service activity results in more efficient service and avoids a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation sent by every consultant to each customer. The discipline of detailing and archiving support records allows more effective service and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who won’t let go of vital service information.
Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that incorporates over 25 years of experience assisting manufacturing and service organizations to manage complex supply chains and streamline critical processes in order to get products to market fast and adhere to customer commitments consistently. Progent offers the expertise of an ERP consultant with over 20 years of background working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or on-premises consulting that spans from occasional guidance to end-to-end solution planning and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Amazon AWS integration, training, and database administration.