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Can Progent help design a fault-tolerant load balancing solution?
Load balancing of multiple servers increases performance and offers fault tolerance by working around failed servers in a load-balanced array. Progent's load balancing support services address a wide range of high-availability load balancing solutions including network load balancing, load balanced application software, LAN/WAN infrastructure routing, and content delivery products including Cisco Content Engine. Fault tolerant load balancing providers for which Progent can provide consulting expertise include Windows Server 2008 R2 Network Load Balancing Manager, the Network Load Balancing feature of Microsoft Windows Server 2012, VM Load Balancing in Windows Server 2016, Citrix Access Suite and Presentation Server, Cisco CSS, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks BIG-IP Global Traffic Manager.

How can Progent help us set up a private cloud?
Progent's ProSight Virtual Hosting and management service offers complete hosting of a small or mid-size organization's servers in a solution that delivers the maximum level of availability and scalability and is in addition easy to move to another host. Progent's Private Cloud hosting and management options are based on mature virtualization techniques that allow small businesses with multi- platform environments to save significantly on the costs of capital investments, system maintenance, and IT management while achieving enterprise-class fault tolerance and an unprecedented level of vendor flexibility. Learn about Progent's ProSight portfolio of managed services for small businesses.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Hyper-V 2016 utilizes core features first developed for and refined on Microsoft Azure, among the world's largest public clouds. This pedigree dramatically enhances the ability of the Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving data security, availability, scale, manageability, reliability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can assist you to evaluate the benefits of Hyper-V 2016 for your organization, configure pilot systems to verify the ability of Hyper-V 2016 to support your critical workloads, plan a cost-effective network architecture for a cloud-based or hybrid installation, develop and execute a non-disruptive migration plan, train your IT administration and technical support staff, and provide ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 solution delivers maximum business value.

What are the benefits of Progent's documentation of support services?
Progent provides full and detailed documentation of all service work to make sure customers donít ever feel ďcaptiveĒ to their IT service company. Progent sends e-mail documentation of services shortly after completion of each support interaction, and also provides a printed copy along with monthly invoices. Comprehensive IT service documentation makes it easier for customers to move to a different service organization or take on more service responsibilities internally. Good support documentation also give IT managers the visibility required to evaluate support services and produce better informed network expense projections.

Does Progent offer support for Microsoft Dynamics 365 Business Central (D365 NAV ERP) software?
Microsoft Dynamics 365 Business Central, previously named Dynamics NAV and Navision, is an ERP solution created for cloud, onsite, or hybrid deployments. Progent's Office 365 consultants, Excel specialists, Teams integrators, and Microsoft Azure experts can help your organization to combine Dynamics 365 Business Central with popular Microsoft technologies. Progent's developers offer SQL Server support and Power BI reporting expertise to help your organization to utilize Business Central/Dynamics NAV to produce custom apps and reports that help you to make better business decisions. Progent's Dynamics 365 Business Central experts can help your business to manage legacy versions of Dynamic NAV/Navision or design and configure modern Business Central deployments.

How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft-certified Skype for Business integrators can provide online and on-premises expertise for companies of any size to evaluate the costs/benefits of upgrading to Skype for Business Server or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can help your business to plan an on-premises, cloud-based or mixed topology; integrate Skype for Business with SQL Server, Exchange, SharePoint and Office; set up high-availability solutions; interface Skype for Business with your PSTN gateway; and interface with other communication systems such as Cisco UC. Progent's certified data security experts can help you to create and verify a security environment for your Skype for Business solution that meets government and industry requirements. Progent can also advise you how to build a hybrid deployment that integrates on-prem Microsoft Skype for Business with the cloud platforms Skype for Business Online or Microsoft Teams.

Can Progent provide our IT service firm with consulting expertise we can market under our own brand?
Progent's support services for network service businesses allows you to use Progent's information technology engineers under your own service brand as a transparent arm of your network consulting staff. To learn about Progent's expertise for network service providers, refer to Progent's consulting support for IT service providers.

Does Progent offer support for NetApp SAN storage solutions?
Progent can provide enterprise clients online or on-premises NetApp SAN consulting services for NetApp's complete line of SAN software and hardware products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVauly incremental backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN storage solutions supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, non-disruptive patching, system management, information assurance, high availability, and troubleshooting. Progent offers Level 3 support to help you to take care of issues with NetApp SAN storage environments efficiently based on leading practices.

What VMware virtualization products are supported by Progent?
Progent can provide the support of a certified VMware VCDX expert to help your organization design, deploy, administer and repair VMware vSphere and vCloud-powered virtualization solution for local datacenters, private and public clouds, or hybrid cloud deployments. Progent's VMware vSphere and NSX consultants offer world-class knowledge for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery. Progent has extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for major businesses, Progent follows a phased technique based on predetermined milestones in order to meet budgetary, scheduling, and technical goals while minimizing business disruption. Progent's methodology follows industry project management standards derived from the leading practices described in the Microsoft Solutions Framework (MSF) and includes needs definition, design and architecture proposals, testing, required adjustments, and expert deployment. All phases are documented to provide a detailed list of IT services delivered and to help in ongoing network maintenance.



More Questions and Answers

If your small business is in the East Bay Oakland/Berkeley area area and you need computer assistance, IT outsourcing, or top-level services from a Progent engineer, call 510-899-7400 or visit Contact Progent.



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  • Skype for Business and SharePoint Engineers Consultancy Skype for Business topology
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  • Small Business Server Setup Mid-size Business Tech Consulting
  • Small Medium Business Software Consulting Services Mid-size Business Design Company
  • Spam filter Network Recovery Microsoft Exchange and Outlook Networking Firms

  • Dynamics GP/Great Plains Online Support Services
    Great Plains Migration Consulting Services

    Key features of Microsoft Dynamics GP software include a modular structure that allows you to buy just the components you require, a standardized architecture built on Microsoft technologies to protect your investment and offer a tightly interconnected environment, enhanced reporting capabilities that allow you to track all operations, revenues and spending and sales patterns, compatibility with Microsoft Office to enable access to business data, the capability to integrate information from almost any db software or desktop software into Microsoft GP/Great Plains, and an open architecture that makes it easy to create custom applications. Progent can help you configure and maintain a reliable, protected server and communications network to support Dynamics GP, and can offer experienced GP/Great Plains support professionals to show you how to convert the powerful features of Dynamics GP/Great Plains accounting into a high-value business solution.

  • Specialist Office 365 Exchange Online and on-premises Exchange Emergency Network Consultants Office 365 Exchange migration
  • Specialists Router patch management VoIP phones patch management Professionals
  • Specialists Windows Server 2008 DirectAccess Windows Server 2008 R2 Remote Support
  • Sun Solaris Network Consultant Solaris Remote Troubleshooting
  • Symantec Firewall Security Consulting Symantec VPN Technology Consulting
  • System Center MOM Specialists Remote Network Monitoring IT Consultants
  • Technical Consultant Microsoft Windows SBS IT Consultants Microsoft SBS

  • Integration Services Firepower Firewalls
    Outsourcing Cisco Firesight Management

    Cisco's Firepower NGFWs Firewalls provide a significant performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and offer unified management and automation of advanced cybersecurity features such as application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall consultants can help you to design and carry out an efficient migration to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's subscription-based security services to create and centrally manage network ecosystems that span branch offices, data centers, private clouds and public clouds.

  • Technology Consulting Progent Management Progent Management Support Organizations

  • ASA 5540 Firewall Support
    Cisco ASA 5500 Firewall Upgrade Network Consultant

    Progent's CCIE-certified network infrastructure consultants can assist your organization to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X security appliances. Progent can also help you to set up, administer, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

  • Teleworker Solutions Support and Integration Teleworker Solutions Computer Consultant
  • Urgent BlackBerry BES Server Express Specialists BlackBerry BES Express Consulting Services
  • Urgent Consulting System Center MOM System Center Operations Manager Professionals
  • Urgent Managed IT Services Technology Professional ProSight IT Management Outsourcing Consult
  • Urgent Offsite Backup Service Consulting Consulting Services Offsite Managed Backup Service
  • VPN Support Services Cisco VPN Support and Integration

  • Small Business Computer Consulting Group Mid-sized Business
    Small Business System Repair

    Progent offers IT support for medium size companies who have 100 to 250 system clients. The mid-size company or office has typically been an overlooked part of the market for IT support expertise. The overhead and service access models of large outside service firms make them too expensive for the typical mid-size business or small medium business (SMB), which usually relies on a minimal IT budget with which to support an IT system whose advanced technology and capability are frequently comparable to the information systems of far larger enterprises. Progent's service delivery model, which takes full advantage of remote service, virtual network technology and 24x7 server monitoring, dramatically reduces the network support costs of a small-medium business while offering the small company with enterprise-level support from professional, IT consultants with background in a broad array of midsized business technologies. If your medium size company or small business is looking for the quality of network help needed for a medium size office without paying enterprise prices, call Progent.

  • WLAN controller Help and Support Emergency 2500 Wireless Controller Consultant Services
  • WatchGuard Fireware Technical Support Services WatchGuard XTM Firewall Cybersecurity Company
  • Web Application Security Evaluation Services Computer Security Vulnerability Evaluation Specialist
  • Windows 10 Provisioning Consultant Services Windows 10 Provisioning Technical Support Services
  • Windows 2003 Server Online Technical Support 24x7 IT Consultant Windows Server 2012 R2
  • Windows and Solaris Consultant Services Solaris with Windows Consultant Services
  • Windows, Linux, UNIX, Solaris Information Technology Consulting Linux with Windows Consultant Services
  • Wireless Security Consultant Security Consultants
  • Work at Home Cloud Integration Integration At Home Employees Cloud Integration Integration
  • Work from Home Infrastructure Professionals Work at Home Infrastructure IT Consulting

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