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More Questions and Answers

Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's virtual desktop solutions lower the work needed for IT administrators to deploy applications so that they are consistent throughout an entire user base, offer the ability to manage access to business data, and enable fast installation of additional or upgraded workstations. In Microsoft Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services (RDS). Microsoft's new VDI infrastructure that powers RDS streamlines client connectivity, enhances performance, strengthens data security, centralizes management, and provides a nearly transparent client environment. Progent's desktop virtualization consultants can assist you to assess the strategic advantages of Microsoft's desktop virtualization solutions, configure pilot and production environments, optimize your system infrastructure to support virtual clients efficiently, evaluate and remediate security issues, and educate your network administrators to utilize best practices to achieve a fast ROI from client virtualization.

Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services cloud backup and disaster recovery provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn about Progent's complete ProSight line of low-cost network management outsourcing services for small businesses

How can Progent help improve the fault tolerance of my network?
Progent's consulting services for zero-downtime networking provide Microsoft and Cisco-certified network professionals who will help you build a fault-tolerant network that includes key technologies and processes for mission critical applications. Progentís engineering professionals can help your company to implement a network infrastructure with features that include redundant Internet connections, network load balancing, fault tolerant data centers, cloud backup and restore, fault tolerant interoffice connectivity, and fault tolerant multi-site systems. Progent can also provide disaster recovery planning consultants to help you design, validate, and document a disaster recovery process founded on leading practices.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has produced an IT outsourcing white paper that summarizes the advantages businesses of all sizes can gain by outsourcing or co-sourcing network support and other computer services. Progent has also created IT Outsourcing datasheets for three service packages designed for small and mid-sized organizations.

Can Progent help us migrate efficiently to Exchange Server 2019?
Progent can assist your organization in any facet of your upgrade to Exchange 2019 including deploying Windows Server 2019 for hosting Exchange; designing HA architecture for a local, cloud-based or hybrid deployment; moving mailboxes; planning and configuring Hyper-V; setting up HLB; configuring DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; preparing firewalls; integration with Microsoft Office 365; and setting up Outlook clients. For details, visit Progent's MS Exchange Server 2019 planning and configuration services.

How can Progent enhance my network security?
Progent's CISSP and GIAC-certified security engineers can help you develop a comprehensive network security strategy that includes hardware and software as well as procedures to guard your information assets. Progent's ISA Server consultants and Microsoft Forefront TMG 2010 engineers can assist you to support Microsoft's legacy firewall platforms or move to modern security solutions such as Progent's ProSight suite of remote monitoring and management services. Progent's ASA 5500-X firewall with Firepower engineers can help you to deploy Cisco network appliances for maximum network security. Progent's security assessment testing service bundles provide affordable evaluations of your current network security profile. Progent's ProSight Email Guard spam and virus filtering service can block spam and email-borne viruses before they make it to your firewall.

Does Progent offer desktop support services?
Progent can deliver a broad array of affordable consulting and support services to assist you business to deploy, integrate, repair, and administer workstations and laptops based on Microsoft Windows, macOS and OS X, or popular versions of Linux. Progent's desktop PC support services include Windows 10 planning and migration support, Microsoft Windows 8.1 consulting expertise, Windows 7 maintenance, MS Office and Office 365 integration, and 64-bit processing expertise.

What are the advantages to my business of Progent's network monitoring services?
Microsoft System Center Operations Manager increases the stability of mission-critical programs by proactively detecting and helping to resolve trouble spots before they can bring down a server. System Center Operations Manager can optimize network performance by examining selected performance levels and usage patterns on key servers, enabling IT support staff to be more proactive in adding performance-related resources and to clean up problem areas before they bring about severe system bottlenecks. However, configuring Operations Manager to take full advantage of this complex monitoring tool can be a challenge. With over five years of background with the NetIQ software upon which MOM is based, Progent's consulting staff can help you choose appropriate System Center Operations Manager components, install and integrate Operations Manager, and create custom rules, scripts, reports and alarms for your network environment. Progent can also record Operation Manager's network monitoring policies and procedures for your IT staff.

How can Progent help my company manage our Windows 8.1 devices?
Progent's certified Windows 8.1 consulting experts can provide a range of IT outsourcing and co-sourcing services to assist companies of all sizes to maintain, manage, and troubleshoot environments that incorporate workstations, notebooks, tablets, or Windows phones based on Windows 8.1. Progent's consultants also offer Windows 10 planning and migration help.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís BI reporting experts can provide online and on premises expertise to assist your organization with any aspect of business intelligence (BI) reporting from troubleshooting or enhancing applications to planning and implementing a comprehensive BI solution. Progent's BI consultants can assist your company to maintain your current BI system, help you to upgrade reports and databases from a legacy reporting product to a modern one, and provide custom online mentoring tailored to your specific requirements. Progentís business reporting professionals offer expertise in all popular business intelligence reporting tools such as Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Designer.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide online or onsite help from a Cisco Certified Internetwork Expert (CCIE) engineer to help you to plan, deploy, administer and repair converged communications environments supported by Cisco Unified Communication technology in an in-house, distributed, or hybrid cloud environment. Progent's Cisco Unified Communications engineers have in-depth experience assisting organizations of any size to build collaboration ecosystems by providing services such as Cisco Unified Communications Manager (Unified CM) and Cisco CallManager system design and deployment, VoIP phones setup, and Cisco wireless IP phone deployment. Progent's consultants can assist you with Cisco's extensive portfolio of Unified Communications applications like Jabber, WebEx Meeting Center, Unity Express, Cisco Unified Contact Center Express (CCX), and Unified Attendant Console.

How can Progent help us with SQL Server 2016?
SQL Server 2016 introduces significant improvements in performance, scale, security and compliance, availability, mobile computing integration, and integrated analytics and reporting. Innovations include PolyBase for processing SQL and NoSQ databases in one appliance for data warehousing, Jason support, Dynamic Data Masking, Mobile Report Publisher, and seamless control over local and cloud-resident operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts offer remote and onsite expertise to help businesses of all sizes to design, deploy, manage or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft products such as Windows Server, Exchange, SharePoint, Microsoft Dynamics ERP, Skype for Business, and System Center Operations Manager.

Can Progent help us manage the personally owned endpoint devices of our at-home workers?
Progent can help small and mid-size companies to install unified endpoint management solutions for administering endpoints used by telecommuters. For information about ways Progent's consultants can help your business to manage and monitor the endpoints of your teleworkers, go to consulting expertise for managing and monitoring the remote endpoints of your teleworkers.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco CCIE-certified network consultants can provide expert remote and on-premises consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for applications that run the gamut from small organizations and campus networks to enterprise data centers and ISPs. Progent can assist you to deploy Cisco's rapidly improving switching technology to realize the throughput, expandability, availability, virtualization support, security and manageability demanded by your organization. For information about Progent's consulting services for Cisco's market-leading portfolio of Catalyst switches, see Catalyst switch support. For information about Progent's consulting and troubleshooting services for Cisco's Nexus Series of switches, see Cisco Nexus switch consulting and support services. For details about Progent's support for Meraki switches, refer to Cisco Meraki switches consulting services.

More Questions and Answers

If your small business is in the East Bay Oakland/Berkeley area area and you require computer support, information technology outsourcing, or advanced services from a Microsoft or Cisco certified consultant, call 510-899-7400 or visit Contact Progent.

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    Progentís non-stop interoffice connectivity and 24x7 system connection professionals can help small companies achieve zero-downtime Interoffice connectivity by means of fully redundant networks featuring transparent failover. Progentís CCIE engineers can plan and deploy high-availability Inter-office connections based on zero-downtime EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over offers affordable non-stop interoffice networking.

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    Progent can provide cost-effective online and onsite consulting to assist businesses to move all or part of their core IT resources to Google Cloud Platform (GCP). This can save management hassle and hardware expense and enable access to Google's state-of-the-art machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness assessment, system design, testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance.

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    Progent provides small businesses two specially designed network security evaluation packages that provide, for a preset price, remotely managed scans of your network security profile which are analyzed by certified security engineers who assess the results of the scan, deliver objective evaluations of your current network security, and offer recommendations for enhancements. Progent offers two non-overlapping network security inventory packages for external and internal scanning that are priced to fit the restricted budgets of small businesses while delivering enterprise-quality evaluations of your network's vulnerability to assault.

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    Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy VoIP devices to the latest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Unified CM Express to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, setting up SIP gateways, installing Cisco ISR routers with CUBE internetworking support, and creating UCS server clustering and Cisco SRST solutions for high availability.

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    Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes a wide selection of Wave 2 802.11ax Wi-Fi access points, security gateways, and switches. Ubiquiti UniFi appliances installed on multiple sites with thousands of APs can be remotely provisioned and managed using Ubiquiti's free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, optimization, debugging, monitoring, and reporting. Progent can provide the expertise of veteran Wi-Fi consultants who can assist you to determine the value of Ubiquitiís UniFi products for your environment and help you to plan, deploy, administer, and troubleshoot your UniFi solution.

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