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More Questions and Answers

Does Progent support Microsoft and Cisco technology exclusively?
Progent's emphasis is Microsoft operating systems and applications and Cisco networking products, but Progent has deep experience in the architecture, installation, and integration of seamless networks that combine technology from multiple top vendors. Services offered by Progent include Apple macOS and OS X and iPad consulting, Linux integration, Sun Solaris coexistence with Windows, Apple iPhone and iPad integration, Android smartphone integration and management, BlackBerry management and integration, Citrix Virtualization support, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager (CUCM), is a converged voicemail platform that facilitates productive collaboration by providing a variety of options for accessing calls and messages within an environment that is simple to deploy and manage. Unity Connection lets you read and manage voicemail messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP endpoint, a smartphone, or a tablet. Unity Express (CUE), available in select Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and greeting functions for small to mid-size businesses and corporate satellite locations with as many as 500 voice mailboxes. Progent's Cisco-premier CCIE network consultants can provide Cisco Unity Connection and Unity Express (CUE) configuration and technical support support to make sure your CUE deployment delivers the highest possible competitive advantage.

How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
Progent's Jabber consultants offer online or onsite expertise to assist organizations of any size to plan, deploy, maintain, update or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide advanced support for the products, technologies and services that go into creating a cohesive Cisco Jabber collaboration solution such as Cisco network appliancesand management software, Microsoft Office 365 apps, Windows and Mac computers, Apple iOS and Google Android smartphones and tablets, SIP interfaces, WiFi systems, cyber security, cloud integration, immersive telepresence systems, PBX products, business continuity, and the many other components of a modern collaboration ecosystem.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's SQL Server developers can assist your organization to create and support database applications based on the SQL Server database platform. Progent follows leading practices to build efficient, easy-to-manage SQL Server database applications and is able to work with a client's IT staff to deliver projects in a timely and affordable manner. Progent for can assist your company to create Microsoft SQL Server solutions by providing a wide selection of consulting support services including specification of features and scope, data tier architecture, normalization, T-SQL programming, software configuration, capacity planning, performance and I/O configuration tuning, backup/recovery, clustering, consolidation of stored procedures, synchronization mechanisms, security and compliance, and fault tolerance.

Which ERP and MRP programs are supported by Progent?
Progent offers Enterprise Resource Planning and Manufacturing Resource Planning help for a selection of solutions that include:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL 6.5 Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ES by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Accounting Software by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
    Microsoft has made a strong effort to enable transparent hybrid environments that integrate Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have certain mailboxes located on your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of planning, implementing and debugging your hybrid Office 365 network. Progent's Exchange specialists can deliver occasional expertise to help you resolve stubborn technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is successfully completed on schedule and within budget. To learn more about Progent's consulting support for hybrid Office 365 and on-premises Exchange systems, refer to Office 365 integration with on-premises Exchange.

    How can Progent help my Linux developers?
    If you are developing UNIX software on a network that includes Microsoft-based servers, desktops and software, Progent offers network outsourcing and consulting services that keep your network up and running while reliving you to focus on your area of highest value expertise. By using automated network monitoring and providing online and optional on-site support as needed, Progent provides Linux developer support that offers a cost effective way to manage an information technology network that features high uptime, tight security and performance.

    Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
    Progentís business information reporting consultants can provide online and on premises expertise to help you with any phase of business intelligence (BI) reporting ranging from troubleshooting or enhancing applications to planning and implementing an advanced business intelligence solution. Progent's management reporting consultants can assist your company to maintain your current reporting system, assist you to upgrade reports and databases from a legacy reporting platform to a modern solution, and provide custom remote mentoring to meet your individual needs. Progentís management reporting and analytics consultants can provide experience in all popular business intelligence reporting tools such as Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, Report Designer and Report Builder.

    Can Progent help us integrate and manage Android smartphones?
    Progent's Android smartphone integration consultants have extensive experience delivering online and on-premises support for organizations of any size who need to integrate Android phones and tablets into their information networks so that mobile clients can work together from anywhere. Progent offers the breadth of know-how to resolve network problems that span multiple vendors and that represent a combination of older and up-to-date information technology. Progent provides budget-friendly online expertise to assist you with any facet of designing, implementing, managing and troubleshooting your BYOD solution. Progent can provide as-needed support to assist you to handle especially challenging IT problems, or Progent can provide outsourced or co-sourced project management services to help you complete major network projects on time and within budget. Progent can assist with local, cloud-based, or hybrid network environments and offers support for all major operating systems, applications, management tools and hardware infrastructure. Progent also can provide specialized group or one-on-one classes to help you manage and use Android phones and tablets efficiently.

    Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
    Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP products to the newest HD media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Unified CM, formerly branded CallManager, or with Cisco Unified CM Express to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications that include Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent can deliver expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, resolving QoS, configuring SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE VoIP networking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

    Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
    VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, updates and patches and can produce reports to confirm full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM and VMware NSX consulting expert to help you to design, deploy, test and maintain a disaster recovery solution powered by VMware SRM.

    Can Progent help us recover from a ransomware attack?
    Progent offers the services of proven ransomware recovery experts with the knowledge to rebuild an environment damaged by a ransomware virus like Ryuk, Dharma, Hermes, or MongoLock. To find out more, see ransomware cleanup and recovery expertise.

    Does Progent offer special IT outsourcing packages for mid-sized businesses?
    Progent can provide mid-sized businesses in the and in major cities throughout the U two cost-effective outsourcing service programs built around System Center Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a single-page printable datasheet describing Progent's Network Monitoring Service Packages for mid-sized organizations, click:Network Monitoring Packages.

    More Questions and Answers

    If your small business is in the East Bay Oakland/Berkeley area area and you need computer support, IT outsourcing, or advanced services from a Progent engineer, call 510-899-7400 or visit Contact Progent.

    An index of content::

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    VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, configure, test and administer a DR solution powered by VMware SRM.

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