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More Questions and Answers

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix XenServer virtualization consultants can assist you to understand the business advantages of XenServer as well as additional Citrix platforms, and can help you to design, test, execute, troubleshoot, and support a Citrix XenServer solution. Progent can in addition assess your current XenServer environment and show you how to enhance resource utilization, responsiveness, protection, uptime, and recoverability.

How can Progent help us protect our network from ransomware and other modern threats?
Progent's ProSight Active Security Monitoring (ASM) service is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology from SentinelOne to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out about the complete ProSight series of affordable network monitoring and management services for desktop and mobile endpoints.

How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Read about Progent's entire ProSight portfolio of affordable managed services for small organizations.

How can Progent help my company manage our Windows 8.1 devices?
Progent's Microsoft-certified Windows 8.1 consulting experts can provide a variety of consulting services to help organizations of all sizes to support, manage, and troubleshoot environments that include desktops, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. Progent's consultants also offer Windows 10 planning and migration assistance and Windows 11 deployment support.

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's System Center 2012 Virtual Machine Manager consultants can assist organizations of all sizes to manage, enhance and troubleshoot your current SCVMM 2012 deployment. Progent can also provide SCVMM 2016 migration consulting to assist your organization to design and execute an efficient migration from SCVMM 2012 to SCVMM 2016 in order to take advantage of stronger assurance features, more affordable VMM storage options, and other enhancements. In addition, Progent can assist you to migrate to more modern releases of SCVMM such as System Center 2019 Virtual Machine Manager and System Center 2022 VMM.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
Microsoft Exchange Server 2016 improves the speed and simplifies the deployment of Database Availability Groups, which provide automatic failover for maximum uptime. Database Availability Groups in MS Exchange Server 2016 lower failover times by an estimated 33% relative to Exchange 2013. Other improvements cover setup defaults that follow leading practices for fault tolerance. Progent's Microsoft certified Exchange consultants can provide Database Availability Group expertise to assist you to create, implement and maintain a DAG solution the provides world-class protection for your Exchange mailboxes.

Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight suite of managed services for small organizations.

What are the advantages of being a Microsoft-certified Partner?
Because Progent is a Microsoft-certified Partner, each Progent MCSE support expert and network consultant can utilize the technical and educational tools needed to deliver the best network support available. Progent delivers world-class expertise in the design, deployment and troubleshooting of Microsoft-based information technology. Progent's Microsoft-certified consultants offer Active Directory and Azure AD consulting, Exchange Server 2019 migration support, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid solutions, Windows Server 2012 R2 integration, Windows 2008 Server consulting and support, plus Windows 10 planning support, Windows 8.1 integration expertise, Microsoft Office and Microsoft 365 application development and training, and Microsoft Dynamics GP customization.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager offers small and mid-size businesses near-continuous backup and easy restore capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-sensitive protection for key platforms such as Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux VMs, supports virtual machines running on Windows Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consulting experts can help you to design, deploy, administer, and troubleshoot a multi-site backup/recovery system built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from an older release of Data Protection Manager or from a legacy system, and Progent can tune your SCDPM 2016 environment for on premises, hosted, cloud or hybrid deployments. Progent offers online or onsite support and can deliver occasional expertise to resolve challenging issues or deliver end-to-end project management support to make sure you complete your SCDPM 2016 initiative on time and on budget.

What are the benefits of Progent's documentation of support services?
Progent provides complete and detailed reports of all service work to ensure clients do not feel like a hostage to their support company. Progent sends e-mail accounts of support activity shortly after completion of each service task, and also provides a printed copy along with monthly invoices. Comprehensive IT support reporting makes it less risky for clients to transfer to a different service provider or assume increased service responsibilities internally. Good support reporting also give IT managers the information required to evaluate support services and develop more realistic network expense projections.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent can provide the expertise of BlackBerry-premier professionals who can help small organizations to plan, manage, and troubleshoot BlackBerry Enterprise Server and BlackBerry smartphones economically and successfully, doing away with the requirement for an internal BlackBerry specialist and reducing the expense and hassle of supporting a mobile workforce. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security engineers. This wide range of expertise, combined with Progent's proven online service delivery model, offers small companies an efficient solution for integrating BlackBerry technology productively into their IT network.

How can Progent's consultants help with Microsoft SQL Server?
Progent's Microsoft-certified SQL Server consultants, database software programmers, database administrators, project management consultants, Cisco network infrastructure architects, disaster recovery/business continuity planning specialists, and certified IT security professionals can help your business to support and enhance your SQL Server solution, build or troubleshoot database business applications, assess the potential advantages of upgrading Microsoft SQL Server 2016 or migrating to SQL Server 2019 from an earlier version of SQL Server or from a different database system, install pilot systems at your site or at Progent's lab, design and carry out a smooth migration to SQL Server, and define an efficient and safe network infrastructure that lets you realize the full business benefit of SQL Server.

Can Progent help us integrate Microsoft 365 applications and cloud hosting services?
Microsoft 365, previously called Office 365, is Microsoft's extensive family of productivity applications and cloud services available on a subscription basis. Microsoft 365 apps and cloud services are offered in a variety of product bundles targeted at customers from individuals and households to global enterprises. Progent offers quick and affordable online access to specialists with expertise in Microsoft, Mac, Apple iOS, and Google Android platforms. Progent can help your business to understand the many subscription options offered with Microsoft 365 and integrate your network with Microsoft 365 so you realize maximum business value. Progent's Microsoft 365 integration consultants offer expertise with multi-platform networks that incorporate Windows, macOS, and Linux software. Progent can also assist you to build and maintain hybrid networks that seamlessly integrate on-premises and cloud products and services.



More Questions and Answers

If your small business is in the East Bay Oakland/Berkeley area area and you require technical help, information technology outsourcing, or high-level expertise from a Progent engineer, call 510-899-7400 or visit Contact Progent.



An index of content::

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    Nagios and MRTG are useful, free monitoring tools that operate on Linux and can be used to monitor UNIX/Linux environments, Windows networks, or multi-platform networks in which the Linux OS and MS Windows coexist. The Nagios monitor allows network support engineers to monitor system services such as POP3, HTTP, FTP, and NNTP. MRTG allows you to graph the bandwidth through SNMP-enabled network devices including servers, routers, and switches. Progent's system monitoring experts can help you use both these utilities to tune and repair your network.

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  • Oracle Recovery Manager Professional Open Now Oracle Programming

  • Amazon AWS hybrid cloud solutions Development Firms
    Amazon AWS integration Development Companies

    Progent offers affordable remote consulting to help businesses to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Glacier for low-cost archival storage. Progent can help you with every phase of Amazon AWS integration including needs analysis, preparedness assessment, system design, testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN access and can show you how to deploy all-cloud or hybrid cloud ecosystems that seamlessly incorporate Amazon AWS services. Progent offers as-needed consulting to assist you to overcome technical roadblocks or Progent can deliver project management outsourcing to help you move to the Amazon AWS cloud on schedule and on budget.

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  • Palo Alto Networks PA-220 Series Firewalls Security Tech Services Technical Support Services Palo Alto Networks PA-400 Series Firewalls
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  • ProSight Email Content Filtering Engineers ProSight Email Security Consultant
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  • Office SharePoint Server 2003 IT Consultant
    SharePoint Server 2003 Online Consulting

    Progent's Microsoft-certified consultants offer small and medium sized companies IT consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, groups and data. SharePoint Portal Server offers a central spot for your employees or customers to connect to, manage, share and interact with useful information, files, and software and to interact with other people. It enables quicker and better decisions, more effective sharing across teams and more economical business practices. The main objective of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of knowledge available within and without an organization. Windows SharePoint Services connect workers, customers, teams and major tasks with the data they've created in a manner that makes data convenient to find, download and re-use.

  • Professionals Cisco CDP Cisco NSS3000 Specialist
  • Richmond Repair Installation California
  • Progent Remote Backup Management Services Engineers Managed Backup Services Consulting Services
  • Progent Startup Company Security Consultant Microsoft and Cisco Certified Progent Start-Up Businesses Support Specialist

  • Support Outsourcing Exchange 2013 Management
    Exchange 2013 Active Directory Remote Consulting

    Microsoft Exchange Server 2013 incorporates significant enhancements to the functionality of its predecessor Exchange Server 2010 and delivers powerful innovations as well as a revamped architecture. These improvements affect vital facets of IT such as manageability, high availability (HA), security, cost of ownership, teamwork, extensibility, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to understand the possible business benefits of migrating to Exchange 2013, design an efficient validation and rollout strategy, and train your IT team to maintain your Exchange Server 2013 environment. Progent also offers ongoing online support and management for Microsoft Exchange 2013.

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  • Remote Consulting At Home Employees Collaboration 24x7x365 Remote Employees Collaboration Software Technical Support Services

  • 24 Hour Mandriva Linux Specialists
    Mandrake Linux Professional

    If you are developing UNIX or Linux software on a network that includes Windows-based processors, PCs, and office applications, Progent can provide full-service IT outsourcing that frees you to concentrate on your area of high-value know-how without the constant hassle of managing your business network. Through the use of automated server monitoring and by delivering remote and in-person support when your business needs it, Progent offers an affordable way for supporting an IT system that features high availability, protection, and efficiency. Progent's UNIX/Linux developer assistance offerings feature comprehensive it outsourcing, virtual infrastructure, online and in-person service and repair, proactive network monitoring services, and Contact Center outsourcing.

  • Remote Offsite Data Backup Service Network Consultant Microsoft Certified Online Technical Support Remote Backup and Restore Service
  • Remote Wireless Site Survey Remote Support Services 802.11x Wi-Fi Site Survey Consultants
  • Berkeley Network Design Northern California
  • Remote Workers Collaboration Software Remote Support Services On-site Support Offsite Employees Collaboration
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  • Immediate Microsoft Windows 10 Migration IT Consultants
    Microsoft Windows 10 SCCM Engineers

    Progent's Microsoft-certified consultants can help organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Windows. Remote and on-premises assessment and upgrade support for Windows 10 provided by Progent's experts include ROI analysis, project coordination, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud integration, mobile device management and synchronization, teleworker access, security and compliance, automated deployment and management, infrastructure design, Wi-Fi support, business continuity planning, webinar training for IT support staff and users, and ongoing technical help.

  • SCOM 2012 Migration Computer Consultants System Center Management Packs Technical Support Services
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  • SQL Server 2012 Performance Tuning Professional Expert Microsoft Certified Network Consulting SQL Server 2012 xVelocity
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    SentinelOne XDR Engineers

    Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management solution that incorporates AI software and expert services to provide cutting-edge endpoint detection and response (EDR).

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  • Specialists VMware NSX Virtual Networking VMware vCloud Director vCD Consultant
  • Support Consultant Linux RedHat Online Engineer Linux RedHat Phone-based
  • Support System Center 2016 Endpoint Protection Support Services System Center 2016 and NetApp Integration

  • Consultancy Progent's Management Team
    Progent's Management Team Networking Company

    Progent's management team consists of industry veterans with decades of background providing network consulting, technical support, and long-term information system planning to businesses ranging from startups to global enterprises. Great service requires great personnel, and Progent has assembled a management team able to provide businesses with the top service value available anywhere.

  • Support and Help 64-bit Server 64-bit Server Specialists
  • Symantec Firewall Network Consultant Symantec Raptor Protecting
  • Technology Consulting Rodeo Alameda Computer Consultancy Company
  • Technology Professional Communications device patch management Wi-Fi access point patch management Consultant Services

  • 24-Hour Expert Microsoft Certified Project Professional Expert Development
    Project Online Desktop Client Development

    Progent's Microsoft consultants can provide advanced expertise in deploying, operating and debugging all versions of Project, Microsoft Project Server, and Microsoft Project Online and can deliver a wide range of cost-effective online support services based on industry best practices to help businesses of any size to get all the benefits of this powerful project management solution. Services available from Progent include solution design, software configuration and upgrades, strategies for secure file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and customized webinar training classes.

  • Technology Professional Microsoft SBS Server Microsoft SBS 2003 Integration Services
  • Telecommuting Consulting Firm Small Business IT Outsourcing Companies Smartphone Synchronization
  • Teleworker Cybersecurity Technology Consulting Immediate Offsite Employees Security Remote Support
  • Top Ranked Windows Hyper-V 2016 Management Support Services Hyper-V 2016 PowerShell Support Services

  • Developer Firms Amazon EC2 firewall integration
    Amazon AWS hybrid cloud integration Development Group

    Progent offers affordable online consulting to help companies of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, system design and review, testing, configuration, administration, performance tuning, software license management, disaster recovery mechanisms, and security and compliance.

  • Top SQL Server 2019 Disaster Recovery Remote Technical Support SQL Server 2019 Backup Troubleshooting
  • Urgent SharePoint 2019 Server Farm Design Consultant Services SharePoint 2019 Web Parts Network Engineer
  • VB.NET Integration Companies Contract Programmer DotNET Software

  • Immediate Microsoft Exchange Support and Integration
    Microsoft Exchange 2000 Support Outsourcing

    Progent is among the most expert information technology support companies for integrating e-mail solutions powered by Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size companies derive the full benefits of Exchange Server 2000 for common scenarios such as updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.

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  • Emeryville Outsourcing IT Support Northern California
  • VPN Security Protect IPsec VPN Consultant
  • Wi-Fi RF Coverage Maps Network Consultant 24-7 Online Troubleshooting Wi-Fi RF Spectrum Analysis for Wi-Fi

  • Citrix XenServer Technology Professional
    Citrix Live Migration Consultant

    Progent's Citrix-certified consultants can assist your company to understand the strategic benefits of XenServer and additional Citrix platforms, and can assist your IT organization to plan, validate, implement, troubleshoot, and maintain a Citrix XenServer solution. Progent can also analyze your existing XenServer environment and show you how to optimize consolidation, responsiveness, security and compliance, uptime, and recoverability.

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  • NodeZero Certified Cybersecurity Penetration Testing Audit
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    Progent's certified security experts can run NodeZero-powered threat assessments to make sure your security defense systems and policies are correctly configured and effective.

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  • Offsite Managed Backup and Recovery Services Specialists
    Consulting Services ProSight DPS Hybrid Cloud Backup Services

    ProSight Data Protection Services ECHO provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of critical data, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information.

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  • Online Consulting ProSight Reporting Auvik Network Managemrnt
    Urgent ProSight Reporting ConnectWise Manage Ticketing Setup and Support

    ProSight Reporting is an expanding line of in-depth reporting plug-ins created to integrate with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

  • Windows Server 2019 upgrade Technical Consultant Consultant Windows Server 2019 Windows Defender ATP
  • Windows Server 2022 Windows Admin Center Integration Support Windows Server 2022 Storage Replica Computer Consultants

  • IP Communications Network Consultants
    Cisco VoIP Phones and Unified Communications Outsourcing

    Progent's CCIE-certified network infrastructure experts offer high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.

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  • macOS Network Security Consultants macOS Online Troubleshooting Professional

  • Remote CUCM and SIP Technical Support
    Biggest Troubleshooting SIP Trunk Failover

    Progent's Cisco CCIE-certified SIP integration experts can help your business to plan, deploy, maintain, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-connected IP PSTN trunks and offer affordable remote or on-premises support to help you to migrate smoothly to a modern unified communications environment that delivers fast return on investment. Progent's certified Microsoft collaboration consultants can help you to configure connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business and Lync Server for access to a SIP PSTN trunk.

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  • Consultants CISM Certified Cybersecurity Management
    Security Certification CISM

    Progent offers the support of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the basic competencies and worldwide standards of performance that IT security professionals are expected to master. CISM gives executive management the confidence that those who have earned their CISM certification have the background and capability to deliver efficient security administration and support services.

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