Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

Does Progent offer desktop support services?
Progent can deliver a broad array of affordable support services to assist you business to install, integrate, troubleshoot, and manage workstations and notebooks powered by Windows, macOS and OS X, or various editions of Linux. Progent's desktop support services include Windows 10 planning assistance, Microsoft Windows 8.1 consulting support, Windows 7 support, MS Office and Office 365 integration, and 64-bit processing expertise.

Can Progent help my business develop custom eCommerce applications?
Progent's network experts can help you to develop web applications that are driven by sales and inventory programs to lower the expense and increase the reliability of on-line commerce. Progent can help you to set up a secure, reliable e-commerce environment and create custom web applications based on standard tools and or customize available software so that they accommodate your specific business needs. Progent offers online access to certified Microsoft SQL Server programmers and Oracle programmers and database administrators, and MySQL consultants to assist you to complete line-of-business development projects.

Does Progent offer consulting help for server clustering with Windows Server?
The failover cluster feature set built into the latest releases of Windows Server has been dramatically redesigned to streamline the deployment, setup, and maintenance of clusters and to provide improved levels of system availability, protection, performance, and versatility. New or improved capabilities include cluster Validation, revamped setup and deployment, unified cluster management, new cluster architecture for maximum availability, better protection and quorum models, elimination of failure points, more disk and RAM capacity, improvements for geographically dispersed clusters, and live migration capability for Hyper-V virtual servers. Progent's Microsoft-certified failover cluster consultants can help your company assess the advantages of failover clusters, design and implement a deployment, train your IT staff to manage your cluster environment, provide ongoing consulting and support services, and produce and test a workplace recovery procedure. Progent's Windows Server 2016 disaster recovery consultants can show you how you to create a cost-effective disaster recovery solution for multi-site or hybrid cloud environments using failover cluster technology proven in Microsoft's massive Azure public cloud.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a multi-media networking solution that won Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year network support veteran and has managed the design and deployment of hundreds of innovative information technology solutions based on Microsoft and Cisco technologies. Mr. Kent started Progent in order to meet the needs of small businesses who can't justify the high cost of maintaining a large IT team but who still need information networks with world-class dependability, security, and responsiveness.

How Can Progent help our company support or upgrade Exchange 2013?
Exchange Server 2013 includes major improvements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces powerful innovations as well as a redesigned architecture. These improvements affect vital facets of IT including manageability, high availability (HA), security and compliance, cost of ownership, teamwork, scalability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can provide remote or onsite support to help you administer, optimize and debug your Exchange 2013 deployment. Progent also offers Exchange 2016 migration expertise and Exchange Online consulting to help you upgrade to a more up to date version of Exchange Server in a local, cloud-based, or hybrid deployment.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring services rapidly after a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM and VMware NSX consultant to help you to plan, deploy, test and administer a disaster recovery system powered by VMware SRM.

Does Progent support Lync Server 2013?
Microsoft Lync 2013, rebranded Skype for Business, enables businesses of all sizes to create a centrally managed and protected communications environment that supports a Bring-Your-Own-Device computing style with instant messaging (IM), real-time presence, audio/video and web conferencing with app sharing and whiteboard, and both IP-based and PSTN telephony across a wide assortment of desktop and mobile endpoints. Progent's certified Lync Server 2013 experts can assist your company to assess the advantages of Lync Server 2013, create an in-house, cloud-based (via Microsoft Lync Online) or hybrid topology appropriate for your present and future goals, deploy Lync Server 2013 in a way that expedites your return on investment, and deliver live online and on-premises training to your IT team and end users. Progent has expertise in key components of a Lync 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync 2013 with key Microsoft Office and Office 365 applications such as Outlook clients, Excel and PowerPoint.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers mid-sized organizations in the and in major cities across the S. two basic outsourcing service packages built on Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To view a single-page printer-friendly fact sheet describing Progent's Network Monitoring Service Packages for mid-sized companies, click:Network Monitoring Packages.

    Can Progent help set up pilot systems to help our company test new technology?
    The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center in Sacramento can be used for testing mission-critical applications, creating cost-effective migration methodologies, assessing and tuning performance, designing or verifying disaster recovery solutions, resolving compatibility issues, and establishing training systems for new technologies. For Progent customers without adequate internal resources to configure effective test environments, Progent's Test and Training Lab reduces capital outlay and engineering risk and helps keep critical IT projects on schedule.

    More Questions and Answers

    If your small business is in the East Bay Oakland/Berkeley area area and you are in need of technical support, IT outsourcing, or top-level expertise from a certified Progent consultant, call 510-899-7400 or visit Contact Progent.

    An index of content::

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    DoubleTake/Carbonite Software publishes a family of products intended to provide small and midsize companies a variety of cost-effective solutions for backing up and recovering business-critical workloads including Exchange Server, Microsoft SQL, RIM Blackberry, and Microsoft Office SharePoint. Progentís disaster recovery planning experts have extensive backgrounds incorporating DoubleTake/Carbonite technology into small business IT networks to achieve an advanced level of fault tolerance and disaster recovery capability at an affordable price.

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    For desktop and application virtualization, Progent offers the support of a Citrix XenDesktop consultant who can assist your company to design a XenDesktop environment that maximizes the strategic impact of your information network; configure XenDesktop software with your physical and virtual servers, end-user devices, and peripherals; migrate your existing desktop virtualization software to the latest versions of XenDesktop; and provide comprehensive online troubleshooting. Progent can also train your network managers to adhere to best practices to manage your XenDesktop solution efficiently.

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    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, optimize and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance issues.

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    Progent's consultants offer Apple macOS and OS X users a variety of services such as workstation support, Apple macOS and OS X consulting, Mac integration with Windows environments, Microsoft Entourage and Exchange Server help, security services, and one-on-one training. Progent can assist businesses to migrate to macOS from Mac OS X or other earlier editions of OS X and Progent can provide expertise with Apple Mac application software. Progent can also help your business with Apple iPhone support and Apple iPad synchronization, or migrating to iCloud. For business environments built solely on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, integrating and maintaining a network infrastructure that is available, safe, fast and aligned with your organization's business goals.

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    Progent offers customers the services of consultants who have been awarded some of the IT industry's most prestigious certifications. Progent thinks that clients deserve to be sure that their IT support consultants have accredited testing as well as broad real-world field experience so that Progent's clients can engage Progent's support with confidence. Often, vendor credentials such as the CCIE brings privileges for significantly superior vendor help than is available to uncertified consultants, enabling Progent to deliver clients a better class of computer support. In other cases, major credentials such as CISA or ISSAP for IT security can aid corporate customers to show compliance with regulatory requirements by engaging the services of recognized industry experts.

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    Progent's ProSight Virtual hosting services offer small businesses a range of benefits such as lower capital expenditures, reductions in operational costs, better executive focus, enterprise-class security, greater availability, and regulatory compliance.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of the time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it.

    Consultant for BlackBerry BPS BlackBerry Redirector Professional
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    Progent's ProSight portfolio of managed services are intended to provide businesses who have minimal internal IT administration and support teams with low-cost access to world-class management tools and technical expertise. Benefits of the ProSight line of managed IT services include flat-rate network maintenance costs, smart automation of routine management processes, continual absorption of new information technology, graceful transition from legacy technology to current solutions, improved fit between computer technology with strategic goals, guidance from seasoned IT experts, and allowing management to focus on business instead of ever-changing computer technology.

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    Aironet 1800 Access Point Technology Consulting

    Progent's certified wireless experts can help organizations of all sizes to plan, implement, administer and repair Cisco Aironet Wi-Fi access point solutions to provide the throughput, range, density, expandability, security and ease of management needed for seamless connectivity between wireless and wired network infrastructure. Progent offers efficient online and onsite support for end-of-life and current 802.11ac Aironet APs and Progent can help you design and manage deployments of indoor and outdoor/industrial Aironet Wi-Fi APs.

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    E-Mail Guard is a complete service for blocking spam and virus attacks. E-Mail Guard handles the security and administration of company email by offering constantly updated spam and virus blocking, policy management, content filtering, and defense against email-borne directory harvesting and DoS attacks. E-Mail Guard also includes tracking, management and reporting tools as well as outgoing email testing to let you repair your e-mail environment and specify and enforce corporate email policy.

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    Progent's Cisco-certified SIP infrastructure consultants can assist your business to design, deploy, manage, troubleshoot and upgrade Cisco's SIP connectivity technology and Cisco's CUBE-based IP PSTN trunks and offer affordable online or on-premises expertise to assist companies to move smoothly to an advanced unified communications ecosystem that offers fast return on investment. Progent's certified Microsoft unified communications consultants can assist you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media applications such as Skype for Business Server or Lync Server for access to a SIP PSTN trunk.

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    Progentís National Support Center offers nationwide remote help for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Certified service professionals offer telephone support and remote secure computer access to isolate and repair network problems rapidly and economically. The breadth of IT expertise represented by Progent's team of country-wide service engineers makes it possible to escalate even the toughest network issues to qualified experts as required.

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    On-site Support for Windows 2003

    The experience of Progent's certified Windows Server consulting team, with an average of more than 11 years of support in Microsoft integration, ensures you success in selecting the version and configuration of Windows 2003 Server that matches most closely with your company's goals. Progent can also assist you with planning, installing, managing and troubleshooting powerful IT applications based on Windows Server, and can assist your upgrade from Windows 2000 or Microsoft Windows NT.

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    Progent's certified consultants can help your company to test Microsoft Windows 7 to verify application compatibility and to check its performance and stability operating with your applications. Progent can also help you to estimate the likely business value of moving to Windows 7. If you decide that Windows 7 fits your business strategy, Progent can help your IT organization to plan and carry out a smooth deployment of Windows 7 from a your current version of Microsoft Windows.

    National Colorado Springs, Colorado Troubleshoot Colorado Springs, CO Information Technology Manager
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    Progent can provide economical remote consulting services for all releases of Office Access including desktop and browser-based versions and can provide advanced support for application programming, database migration, performance optimization, report design, and maintenance. Progent also offers custom webinar training for Access application programming and DBA services.

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    Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size company's servers in a solution that gives the highest level of dependability and scalability and is also easy to migrate to another host. ProSight Virtual Hosting and management services are built on mature virtualization platforms that enable small and midsize businesses with mixed- platform environments to save dramatically on the expense of capital equipment, system maintenance, and IT management while achieving enterprise-class fault tolerance and an unmatched level of vendor flexibility.

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