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More Questions and Answers

How can Progent help integrate Microsoft 365 Exchange Online with on-premises Exchange?
Microsoft allows you to create transparent hybrid environments that integrate Office 365 Exchange Online and on-premises installations of Exchange. This allows you to have some Exchange mailboxes hosted on your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can assist you with any phase of designing, implementing and debugging your hybrid Exchange solution. Progent's Exchange consultants can deliver occasional support to help you through challenging technical issues and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is completed on schedule and on budget. For more information about Progent's consulting support for hybrid Office 365 and on-premises Exchange environments, visit Office 365 integration with on-premises Exchange.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales functions including listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales processes, vendors can broaden their market, reduce their operating costs, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and speed up your return on investment.

Can Progent help us keep our Cisco IOS software up to date?
If you includes Cisco appliances, you may be running an old version of Cisco IOS, the control software used in almost all Cisco router and the latest Cisco switches. Cisco frequently publishes updates to IOS in order to fix problems, plug security vulnerabilities, or add functionality. However, updating IOS and other Cisco operating systems can be tricky, depending upon your Cisco device and your system environment. As an example, there may be limited internal RAM that could cause a new software release to operate improperly. Progent's Cisco CCIE network engineers can provide a wide array of services related to upgrading Cisco IOS or any other Cisco software platform like IOS XR, CallManager or Unified Communications Manager (CUCM). Progent's consultants can run inventories of your Cisco software, recommend sensible upgrades, provision Cisco devices, copy images/, configure and test your new software, tune throughput, resolve issues, and train your network support staff how to take advantage of any significant new features.

Can Progent help our company deploy and manage Microsoft Teams?
Teams replaces Skype for Business Online as Microsoft's premier cloud service for real-time communications and cooperation. Progent's Microsoft Teams experts can help you to plan a migration to Teams from Skype for Business Online and install, administer, and troubleshoot a cloud-based or mixed implementation of Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.

Does Progent offer support for NetApp SAN storage solutions?
Progent offers enterprise clients remote or onsite NetApp SAN consulting services for NetApp's entire family of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN storage solutions supported by Progent include system architecture, hybrid-cloud integration, virtualization, migrations, non-disruptive patching, system management, security and compliance, high availability, and troubleshooting. Progent can provide Level 3 support to assist you to take care of problems with NetApp SAN storage environments efficiently following industry best practices.

How can Progent help us configure and manage Wi-Fi networks based on Ubiquiti UniFi Wi-Fi access points?
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes a wide selection of WiFi 6 and WiFi 6E access points (APs), security gateways, and switches. Ubiquiti UniFi devices running on multiple sites with thousands of access points can be remotely provisioned and administered with Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, administration, optimization, troubleshooting, monitoring, and analytics. Progent offers the skills of seasoned Wi-Fi professionals who can assist your organization to assess the value of UniFi products for your business and assist you to plan, install, manage, and maintain your UniFi ecosystem. To learn more, see Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration.

How can Progent help us take full advantage of Microsoft Project Server?
Progent's certified Microsoft Project and Project Online experts can provide advanced online and on-premises support services for Microsoft Project Server and Project Online and for all Microsoft products that work closely with Project and Project Online. Services provided by Progent include Microsoft Project Server and Project Professional integration, SharePoint Server 2019 planning and deployment, SharePoint 2016 migration consulting and development, SQL Server 2019 integration and development, SQL Server 2017 migration, SQL Server 2016 migration, Exchange 2019 maintenance, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Office Excel and Microsoft 365 Excel application support, and Office PowerPoint and Visio online classes. Progent offers access to Cisco-certified CCIE consultants to assist your company to enhance your infrastructure to support local, branch office, at-home, and mobile users so that they can use Project Server to work together safely and productively. Progent's certified network security consultants can help your IT team to define and police security policies that protect sensitive project information without disrupting the productive sharing of authorized data.

Can Progent help us integrate and manage WatchGuard firewalls?
Progent's WatchGuard consultants can show you how to configure WatchGuard Firebox Firewall/VPN security gateways that align with your network security needs and budget. Progent can help you to maintain legacy WatchGuard firewalls or upgrade to current WatchGuard Firebox firewall solutions. To find out about Progent's consulting services for WatchGuard firewalls, refer to WatchGuard firewall integration expertise.

Can Progent help us integrate Microsoft 365 applications and cloud hosting services?
Microsoft 365, previously named Office 365, is Microsoft's expanding family of productivity applications and cloud-hosted services offered on a subscription basis. Microsoft 365 programs and cloud services are offered in a variety of subscription plans intended for markets ranging from individuals and households to enterprises. Progent can provide fast and easy online access to specialists with expertise in Microsoft, macOS, iOS, and Google Android technology. Progent can assist your business to understand the many subscription options available with Microsoft 365 and configure your information network with Microsoft 365 so you derive top business value. Progent's Microsoft 365 integration consultants offer expertise with cross-platform environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to create and maintain hybrid ecosystems that transparently integrate on-premises and cloud products and services.



More Questions and Answers

If your small business is in the East Bay Oakland/Berkeley area area and you require computer support, IT outsourcing, or high-level services from a Progent professional, call 510-899-7400 or visit Contact Progent.



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    Progent can provide expert help for every phase of your Microsoft Exchange Server 2010 upgrade including outsourced or co-sourced project management services, site prep, project design and documentation, cost estimates of all new software licenses and equipment needed, recommended vendor sourcing, system verification at client site or at Progent's test facility, setting up transitional coexistence of Exchange 2010 and Exchange Server 2003 or 2007, implementation of the production system, deactivating the previous servers, and webinar training for customer's IT group and users.

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    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact your business.

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    Progent's Microsoft-Certified SQL consultants offer a range of support services to assist small and midsize businesses to plan, install, manage, and troubleshoot Microsoft SQL 2008 solutions in order to realize the optimum competitive advantage from this state-of-the-art database management technology. Also, Progent can provide consulting expertise for system infrastructure, company-wide protection, and application development to optimize the strategic benefit of your SQL Server 2008 investment.

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    Progent's disaster recovery support and business continuity engineers can help you design a disaster recovery plan in case of an IT network catastrophe. Progent can help you create a complete disaster recovery plan that incorporates periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified professionals can also help you create an affordable, fault-tolerant system solution that takes into account availability issues covering a broad range of network technologies and processes.

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