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More Questions and Answers

How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft supports transparent hybrid ecosystems that integrate Office 365 Exchange Online and on-premises Exchange. This permits you to have some Exchange mailboxes hosted on your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consultants can assist your organization with any facet of planning, implementing and troubleshooting your hybrid Office 365 network. Progent's Exchange consultants can provide as-needed support to help you resolve challenging technical problems and also offer comprehensive project management outsourcing to make sure your hybrid Office 365 initiative is carried out on time and within budget. To find out more about Progent's online consulting expertise for integrating Office 365 and on-premises Exchange environments, refer to Office 365 integration solutions with on-premises Exchange.

Who founded Progent?
Progent's founder and senior technology officer, Les Kent, was the architect for a Windows network application that won Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year network support veteran and has managed the design and implementation of hundreds of innovative business solutions using Microsoft technologies. Mr. Kent started Progent in order to meet the needs of small businesses who can't justify the cost of maintaining a large IT team but who still need information networks with world-class reliability, protection, and responsiveness.

Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Microsoft Small Business Server product line is discontinued, this software bundle is still popular. Progent offers a range of Microsoft Small Business Server support services for all versions of the platform. Also, Progent's Windows Server Essentials consultants can help your business to evaluate the potential benefits of transitioning from a locally hosted environment based on SBS version 2011 or earlier to a more cloud-centric computing model by carrying out a migration to Windows Server 2012 R2 Essentials and to Microsoft's cloud-hosted application suite. Whether your servers and applications are hosted on an on premises datacenter, in the cloud, or across a combination of of environments, Progent can provide full-service consulting, technical support, and application design and programming services for Microsoft's strategic platforms including Windows Server, Exchange, SharePoint Server, and Microsoft SQL Server.

Can Progent transparently supplement and automate our Help Desk?
Progentís shared Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, responsibility, status tracking, and metrics. For more information, see Progentís Help Desk sharing services.

Does Progent offer expertise with SharePoint Server 2019?
SharePoint 2019 offers the modern look and feel of cloud-hosted SharePoint Online, providing a transitional product that bridges the traditional experience of SharePoint 2016 and the new SharePoint experience. Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer affordable online and on-premises consulting, software development, and troubleshooting services for businesses of any size who want to migrate to SharePoint 2019 or SharePoint Online from legacy releases of SharePoint. Progent can help you plan and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud-based resources into a cohesive intranet system. To learn more, visit SharePoint 2019 Server configuration and development expertise.

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can assist organizations of all sizes to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage, and library resources; plan, deploy, and administer private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help you to move from an earlier release of System Center Virtual Machine Manager or from a third-party management system, and Progent can assist you to enhance and repair your current SCVMM 2012 environment to make sure you realize the highest possible business value. Progent can also provide SCVMM 2016 migration expertise to help your organization to plan and implement an efficient migration from SCVMM 2012 to SCVMM 2016 so you can benefit from stronger security features, high availability VMM storage fabric, and other enhancements.

What are the advantages to my business of Progent's network monitoring services?
Microsoft System Center Operations Manager improves the availability of business-critical programs by proactively detecting and helping to fix trouble spots before they can bring down a server. Operations Manager can improve system throughput by checking user-defined performance levels and use profiles on key servers, enabling network managers to be more selective in integrating performance-related resources and to eliminate trouble areas before they bring about serious network bottlenecks. However, configuring Microsoft Operations Manager to take full advantage of this state-of-the-art monitoring tool can be difficult. With over five years of experience with the NetIQ technology upon which MOM is based, Progent's technical team members can help you choose appropriate Operations Manager components, deploy and configure Operations Manager, and write custom rules, scripts, reports and alarms for your enterprise. Progent can also document Operation Manager's network monitoring rules and procedures for your IT department.

What are the advantages of being a Microsoft-certified Partner?
Because Progent is a Microsoft-certified Partner, each Progent MCSE support engineer and computer consultant can utilize the technical and training tools needed to deliver the best computer help available. Progent has world-class expertise in the architecture, deployment and maintenance of Microsoft-based business solutions. Progent's Microsoft-certified consultants offer Active Directory expertise, MS Exchange 2016 Server upgrade support, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange 2003 troubleshooting, Windows Server 2016 hybrid solutions, Windows Server 2012 R2 configuration, Windows 2008 Server consulting and support, plus Windows 10 planning and migration consulting, Microsoft Windows 8.1 consulting, Windows 7 support, Microsoft Office 365 support and training, and Dynamics GP (Great Plains) programming.

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon Web Services (AWS) planning and integration experts can provide cost-effective online support to help companies to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon S3 for expandable low-latency storage, and Glacier for value-priced long-term archiving. Progent can help you with every phase of Amazon AWS integration including requirements analysis, preparedness evaluation, architectural design, testing, deployment, administration, performance tuning, software license management, disaster recovery mechanisms, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN access and can help you create cloud-centric or hybrid environments that efficiently incorporate Amazon AWS cloud services. Progent offers occasional expertise or Progent can deliver project management outsourcing to help you migrate efficiently to the Amazon AWS cloud platform.

Does Progent offer the services of a GIAC-certified information assurance expert?
Global Information Assurance Certification (GIAC) was founded in 1999 to validate the skill of network security professionals. GIAC accreditations are recognized by businesses and institutions all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide expertise with any of the security capabilities addressed within GIAC accreditation including auditing network vulnerability, incident handling, traffic analysis, web services security and security information and event management (SIEM) solutions.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's concentration is Microsoft software and Cisco networking products, but Progent has extensive experience in the creation, installation, and integration of heterogeneous networks that incorporate products from various top vendors. Support services available from Progent include Apple macOS and OS X and iPad help, Linux support, Sun Solaris coexistence with Windows, iPhone integration, Google Android smartphone integration, BlackBerry integration, Citrix Virtualization support, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has published an IT outsourcing white paper that describes the advantages businesses of all sizes can gain by outsourcing or co-sourcing IT consulting and other computer services. Progent has also produced IT Outsourcing fact sheets for several service offerings targeted for small and medium sized companies.

More Questions and Answers

If your small business is in the East Bay Oakland/Berkeley area area and you are looking for technical support, information technology outsourcing, or top-level expertise from a Progent professional, call 510-899-7400 or visit Contact Progent.

An index of content::

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  • Microsoft Certified Expert MOM 2007 Integration
    Operations Manager Integration Services

    Medium-size companies can enjoy all the benefits of Microsoft Operations Manager and have quick access to Progentís Microsoft and Cisco Premier network support professionals. Thanks to Progent's affordably priced network service programs, medium-size organizations can select a basic co-sourcing package based on Microsoft Operations Manager 2007 with server monitoring, automated warnings, in-depth reporting, Help Desk support, and online troubleshooting. For companies with mission-critical environments who need zero-downtime networking, Progent offers a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft System Center Operations Manager to offer mid-size business information systems world-class reliability, security and performance.

  • Symantec Security Cybersecurity Tech Services Symantec Security Security Audit Services
  • System Center 2016 Business Continuity On-site Support Microsoft Certified System Center 2016 and Windows Server 2016 Network Engineer
  • System Center Operations Manager Onsite Technical Support Microsoft Experts Monitoring and Reporting Integration Services
  • Teleworker Security Support and Integration Work from Home Cybersecurity Support Outsourcing
  • California Networking Organization Oakland
  • Time Machine and Outlook for Mac Information Technology Consulting Apple Mac, Entourage, Exchange Network Consultant
  • Top Cisco Firepower 4000 Series Firewalls Network Engineer Support Outsourcing Firepower Firewalls
  • Top Computer Consulting IP Address Management ProSight Remote Network Infrastructure Troubleshooting IT Services
  • East Bay Computer Service California
  • Top Help and Support Microsoft Windows 2000 Support Microsoft Windows 2000
  • Top Rated Microsoft SBS 2008 Professional Top Rated Microsoft Windows Small Business Server 2008 Professional
  • Ubiquiti UniFi Switch Engineers Ubiquiti UniFi wireless LAN Consultant Services
  • Unified CM PSTN gateway On-site Support Expressway Support and Help
  • Urgent Microsoft DPM Offsite Data Backup Service Computer Consultant Remote Data Backup and Recovery Service On-site Support
  • Oakland Integration Specialist Northern California
  • Urgent Microsoft Dynamics SL Applications Consultants Solomon Applications Consultant
  • Video Conferencing Remote Troubleshooting Microsoft Office Communications Server Network Engineer
  • Virtual Server Consultancy Virtual Server Technology Engineer
  • Walnut Creek Microsoft MCTS Support Remote Support Jobs Subcontractor Jobs Microsoft MCSA Consultant Walnut Creek, CA
  • Setup Consultancy Services Alameda California
  • Windows 7 Upgrade Consulting Emergency Windows 7 Integration On-site Technical Support

  • ProSight Email Guard Spam Filtering Professionals
    Email Virus Signature Services

    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter.

  • Windows 8.1 Storage Spaces Small Office IT Support Microsoft Certified Windows 8.1 Remote Desktop Network Design Consultant
  • Windows SBS 2008 Services Windows SBS Information Technology Consulting
  • Windows Server 2008 BranchCache Consultant Services Windows Server 2008 R2 Technology Consulting
  • Windows Server 2012R2 Configuration Manager Online Support Windows Server 2012R2 Configuration Manager Support and Help
  • Northern California CISA Certified Security Expert Berkeley Computer Consultancy Firm
  • Windows Server 2016 Disaster Recovery Setup and Support Technology Consulting Windows Server 2016 Fault Domains
  • Windows Server 2016 Migration Support and Integration MCSE Expert Certified Windows Server 2016 Storage Spaces Direct Online Support
  • Berkeley Small Business IT Consulting Firms
  • iPhone Citrix Consultant Largest iPhone and Dynamics CRM integration Professionals

  • Cisco LocalDirector 400 series Support and Help
    Integration Content Delivery Networking Products

    Progent offers fault tolerant load balancing consulting that addresses system load balancing, load balanced program, LAN/WAN backbone routing, and content delivery products such as Cisco Content Engine. non-stop load balancing providers for which Progent offers consulting services include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and ACNS, and F5 Networks 3-DNS.

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