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More Questions and Answers

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group known as a DAG is the basic unit of high availability for Exchange Server 2013 Mailbox servers. Introduced in Exchange 2010, a DAG is a group of up to 16 MBX servers in which any DAG server can contain a replica of an Exchange mailbox database from any other server in the group. DAG servers work together to recover unassisted from failures that impact mailbox databases. Progent's Microsoft certified Exchange consultants can provide DAG consulting services to assist your organization to design, deploy and administer an HA environment for your Exchange 2013 mailbox servers. In addition, Progent's Exchange Server 2016 consultants can help you move your Microsoft Exchange Server 2013 DAG environment to Exchange 2016 Server.

What web development services are available from Progent?
If you need to revamp your organizationís web site, create in-house sites for purposes like as human resources or employee orientation, establish a compelling web presence for a new company, or put together enterprise-grade, data integrated web applications, Progent can provide capable and experienced web site development consultants. Web design and development consulting offered by Progent's Technology Experts Group include web site software development, web site project management, .ASP and Microsoft .NET programming, and graphics design. Progent's certified SQL Server developers, Oracle developers and database administrators, MySQL database consultants, and Microsoft Access consultants can assist your business to design, deploy, and support database-powered sites. Progent's consultants can also help you design and manage a secure, robust server and communications environment featuring remote and wireless connectivity, to support your web applications.

What pricing structure does Progent use for support services?
Progent's simple by-the-minute billing policy has no complicated contracts, retainers or hidden charges. Many other support companies have minimum charges or other extra fees that increase support costs. For remote support during regular working hours, you only get billed for the actual time spent working on your issue. If it only takes ten minutes to fix your problem, then you are only charged for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you are charged only for the time when a Progent expert is actually on-site solving your issues. Just Progent's competitive by-the-minute rate. For emergency same-day onsite service calls, you might be billed for our engineerís travel time, but never an increased emergency rate. Since Progent has a large pool of consultants located within the entire service territory, an available consultant is usually close by to assist. Progent can also dispatch onsite support to the majority of zip codes in the U.S. within 24 hours of answering a service call. Progent's online support group has provided assistance to small companies in every state (See Progent's customer testimonials.)

Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants offer cost-effective remote assistance to help your business to design, configure, and troubleshoot any aspect of your iPhone and Windows integration efforts and is available for quick tasks to help you get past occasional technical roadblocks or long-term engagements to help you finish business-critical projects on schedule and within budget. Progent has experience in local, cloud-centric, or hybrid environments and can help you create or maintain a highly available, secure and scalable infrastructure that is best suited to your mode of computing. Progent can also provide remote or onsite training to show you how to manage and use your iPhones and iPads in a safe, collaborative environment that optimizes the business value of your IT system.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can provide businesses with an IT management expert who can serve as a temporary or part-time CIO. This experienced technology executive can offer long-term direction to assist your company to deploy sensible IT products to enhance business operations so they match more closely with your business objectives. Your company can create and implement a well conceived IT plan without incurring the cost of a full-time Chief Information Officer. Key tasks Progent's part-time CIO can perform include growth strategies, planning IT budgets, creating models for Return on Investment, reengineering business processes, negotiating with suppliers, establishing security policies, business impact analysis, automating network management, software revision control, network asset documentation management, and disaster recovery/business continuity planning.

Can Progent help our law firm with NetDocs document management system?
NetDocuments is a leading cloud-based document management system designed for the legal profession. Progent can provide access to NetDocuments specialists who can deliver high-level advice to help you to plan, deploy, administer, tune, or troubleshoot a DMS solution powered by NetDocs. To find out about Progent's expert support for NetDocuments, refer to NetDocs DMS expert support.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide remote or onsite access to a Cisco Certified Internetwork Expert (CCIE) engineer to help your business to plan, install, manage and repair converged communications networks built on Cisco Unified Communication technology in a local, cloud-based, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have extensive backgrounds assisting organizations of all sizes to create advanced collaboration solutions by providing services such as Unified Communications Manager and Cisco CallManager planning and deployment, VoIP phones setup, and Cisco wireless IP phone deployment. Progent's consultants can assist you with Cisco's entire portfolio of Unified Communications applications like Cisco Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center, and Unified Mobility.

How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
Progent's Jabber consultants offer online or on-premises expertise to help organizations of all sizes to design, deploy, manage, upgrade or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent offers advanced support for all the technologies that go into building a cohesive Jabber solution including Cisco network devicesand management software, Microsoft Office apps, Windows and Mac desktops, iOS and Google Android smartphones and tablets, SIP interfaces, Wi-Fi systems, security and compliance, cloud computing, immersive telepresence systems, PBX systems, business continuity, and the many other components of a cohesive collaboration solution.

How can Progent help us deploy SQL Server 2019?
Progent's certified SQL Server 2019 consultants can help your organization to assess the business case for migrating to SQL Server 2019 and can deliver rapid remote or on-premises contact with consulting experts in solution planning and deployment, application programming, database administration, and cybersecurity. To learn more, visit SQL Server 2019 migration consulting expertise.

Can Progent help us integrate SharePoint 2016 with SharePoint Online?
SharePoint Server 2016, designed for local implementations of SharePoint, offers deep integration with SharePoint Online and Office 365 to enable hybrid network models that transparently combine on-premises and cloud infrastructure and services. Additional improvements include fast provisioning with the new MinRole role-based topology installation feature, larger scale, higher performance, stronger cybersecurity, advanced analytics via Power BI support, and a modernized client interface for collaboration. Progent's Microsoft-certified consultants offer economical online and on-premises expertise, software development, and troubleshooting services for organizations of all sizes who want to migrate to SharePoint 2016 or SharePoint Online from earlier releases of SharePoint. To find out more, see SharePoint 2016 migration and hybrid integration consulting services.



More Questions and Answers

If your small business is in the East Bay Oakland/Berkeley area area and you require technical help, information technology outsourcing, or high-level services from a Microsoft or Cisco certified engineer, call 510-899-7400 or visit Contact Progent.



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  • Support Outsourcing Cisco VoIP Phones and Presence
    Support and Integration Telepresence

    Progent's Cisco certified network infrastructure experts offer advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

  • Top Rated Microsoft Dynamics Designer Professional Dynamics GP Development
  • VMware vCloud Director vCD Consultants VMware SRM and NSX Disaster Recovery Technology Professional
  • Virtual Applications Hub Integration Support Virtual Windows Application Delivery Consultancy
  • Wi-Fi VoIP phone integration Remote Support Services 802.11x Wireless Technical Support
  • Windows Server 2012R2 Virtual Fibre Channel Technical Consultant Windows Server 2012 R2 Data Deduplication IT Services
  • Windows Server 2016 Cluster Operating System Rolling Upgrade Specialist After Hours Windows Server 2016 Stretch Clusters Online Support Services
  • Windows Server 2019 Encrypted Networks Consulting Services Windows Server 2019 Windows Time Service Technical Support Services

  • Top Windows Server 2000 Migration
    Windows 2000 Server Professionals

    Progent's certified Microsoft Windows 2000 consulting staff can show you how to optimize the capability of your existing Windows 2K Servers and can streamline network management, offer tech support and troubleshooting, and enhance security. Progent can also help you design, rationalize, and implement a strategy to upgrade from Windows Server 2K to Microsoft Windows 2003 Server. Progent is experienced in setting up test programs to reduce the technical risk involved with moving to Windows 2003 Server by identifying possible hardware and application compatibility issues.


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