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Can Progent help us integrate our network with Google Cloud Platform?
Progent's Google Cloud Platform (GCP) planning and integration consultants offer cost-effective remote and onsite consulting to assist businesses to move any part of their critical IT infrastructure to Google Cloud Platform services. This can save time and equipment expense and allow the use of Google's state-of-the-art AI and machine learning technology. Progent can help your IT team with every phase of Google Cloud Platform integration including needs analysis, preparedness assessment, architectural design, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security strategies.

How can Progent help large enterprises?
Progent's IT experts can help large businesses to design, execute, and manage major rollouts of key Microsoft, Cisco, and Oracle platforms by providing services including Active Directory expertise, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, SQL Server application development, Cisco infrastructure design, Oracle DBA and development support, MySQL consulting, and project management support. Progent has helped some of the world's largest companies to integrate mission-critical business network solutions powered by Microsoft technology and can deliver seamless branch office support to nationwide businesses with local offices or in major cities in the U.S.

How Can Progent help our company support or upgrade Exchange 2013?
Exchange 2013 incorporates major enhancements to the functionality of its predecessor Microsoft Exchange Server 2010 and introduces important innovations plus a revamped structure. These improvements favorably impact key facets of IT including ease of administration, availability, security and compliance, operational costs, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can provide remote or on-premises support to help you administer, tune and troubleshoot your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you move to a more up to date release of Exchange Server in a local, cloud-hosted, or hybrid deployment.

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon Web Services (AWS) planning and integration consultants offer cost-effective remote support to assist businesses of any size to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Glacier for value-priced archival storage. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design, testing, configuration, administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN technology and can help you deploy cloud-centric or hybrid networking models that seamlessly incorporate Amazon AWS cloud services. Progent can provide occasional support or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you move smoothly to the Amazon AWS platform.

What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise IT support services include:

• Planning, piloting, integrating and supporting Microsoft-based technologies by offering services including complicated Active Directory configurations, MS Exchange 2016 Server upgrade support, Exchange 2013 consulting, System Center 2016 Configuration Manager cloud integration, Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and integration, and MS SQL Server programming
• Configuring and supporting server monitoring software such as Microsoft Operations Manager
• For companies looking for help with Windows Server 2016 hybrid solutions, migrating to Windows Server 2012 R2 or upgrading to Microsoft Exchange 2016, Progent can assist with planning and can also provide short-term personnel to assist with roll-outs at locations throughout and major cities throughout the United States.
• Access to Cisco-premier CCIE network troubleshooting experts to resolve challenging network issues impacting the reliability or functionality of multi-vendor IT systems
• Senior project managers to assist large organizations to adhere to leading practices to ensure that major projects are successfully completed on schedule and within budget
• Business continuity planning expertise to prepare for a catastrophic event by addressing not only information network recovery but also operational logistics including emergency notification solutions, temporary work space, alternative transportation, and mandated reporting
• Experience in helping enterprises create a complete security strategy that includes state-of-the-art technology from Microsoft and Cisco and conforms to industry leading practices
• Network security assessment service bundles to deliver an impartial and thorough network security audit from a group of certified security consultants

Does Progent support Microsoft and Cisco technology exclusively?
Progent's focus is Microsoft software and Cisco network technology, but Progent has broad experience in the architecture, installation, and integration of heterogeneous networks that combine products from multiple top vendors. Support services available from Progent include Mac and iPad consulting, Linux support, Sun coexistence with Windows, iPhone and iPad integration, Google Android smartphone integration and management, RIM BlackBerry management and integration, Citrix Virtualization support, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is an affordable, subscription backup/restore service for small and mid-size organizations. A Barracuda Backup deployment can include a purpose-built hardware storage device built by Barracuda or a software-based appliance with comparable features but which uses your existing storage hardware. Barracuda Backup protects vital business data generated locally, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting support services to assist your business to design, configure, manage and troubleshoot a backup and disaster recovery system based on Barracuda Backup. For more information, go to Barracuda Backup and disaster recovery consulting and management.

Can Progent provide the expertise of a CRISC-certified risk management consultant?
The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA in 2010 to verify a consultant's ability to plan, implement, and maintain information system controls to mitigate network risk. Progent can provide the expertise of a CRISC-certified risk management expert to assist your company to create and carry out a risk management strategy based on industry best practices promoted by CRISC and geared to match your organization's risk tolerance, business goals, and budgetary guidelines.

How does Progent handle problem escalation?
Progent employs a team approach to problem escalation, making it efficient to solve even the toughest technical problems that can appear occasionally. By leveraging 100s of consulting-years of experience from Progent's Microsoft and Cisco-premier technical team members, Progent can quickly and cost-effectively resolve networking problems that would baffle most IT support organizations. Working with thousands of customers on implementation and integration projects annually gives Progent a unique perspective on which techniques succeed and which ones do not in resolving network problems.

What pricing structure does Progent use for support services?
Progent's simplified per-minute billing model has no complex contracts, retainers or hidden charges. Many competitors have minimum charges or other extra fees that increase service. For remote support from Progent during normal business hours, you only get billed for the actual time spent resolving your issue. If it only takes ten minutes to fix your problem, then you are only charged for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you pay exclusively for the time when Progent's team member is actually on premises solving your problems. Just Progent's value priced by-the-minute rate. For urgent same-day onsite service calls, you may be charged for our engineer’s travel time, but never a higher emergency rate. Because Progent has a large pool of expert consultants located throughout the entire service territory, an available engineer is usually close by to assist. Progent can in addition offer on-premises technical support to most zip codes in the U.S. within one business day of receiving a support call. Progent's remote support team has provided assistance to small companies in every state in the U.S (See Progent's nationwide testimonials.)

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