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More Questions and Answers

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified CM, formerly named CallManager, or with Cisco Unified CM Express to create a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified Communications Manager apps such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's consultants can provide support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, resolving IP phone registration issues, integrating SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco SRST solutions for survivability.

Can Progent help design a fault-tolerant load balancing solution?
Load balancing of multiple servers enhances throughput and provides redundancy by side stepping downed servers in a load-balanced farm. Progent's load balancing engineering services address a broad range of high-availability load balancing solutions including system load balancing, load balanced applications, network backbone routing, and content dispatching products including Cisco Content Engine. Some of the high-availability load balancing technologies for which Progent offers consulting expertise include Microsoft Windows 2008 Server R2 Network Load Balancing Manager; the Network Load Balancing feature of Windows Server 2012; the SDN Software Load Balancer of Windows Server 2016, Windows Server 2019, and Windows Server 2022; VM Load Balancing in Windows Server 2016; Citrix Metaframe and Access Gateway; Cisco Content Services Switch, Cisco Distributed Director and ACNS; and F5 Networks 3-DNS.

Can Progent help us manage all our software and firmware updates?
Patch management includes installing software or firmware updates to operating systems and apps, physical and virtual servers and endpoints, peripherals like printers, network infrastructure appliances such as switches and Wi-Fi APs, and IoT devices like alarms and health monitors. Prompt and correctly managed patching maximizes security, compliance, uptime, and capability. Haphazard patch management can cause security vulnerabilities, compatibility problems, slow or inconsistent performance, unnecessary offline stretches, or unavailability of important features. Progent's managed services for patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information network. To find out more, visit Progent's software update management service plans.

Where can I review testimonials from Progent's customers?
Progent has delivered online or on-premises network support help to organizations in each state in the country. Many of these customers have indicated their appreciation to Progent in the form of testimonials to the excellence of Progent's service personnel. Check out Progent's customer testimonials to see what people have said concerning the quality of Progent's IT services.

Can Progent help our at-home workers integrate VoIP solutions?
Progent can assist small and medium-size businesses to implement VoIP solutions to provide their at-home employees the advantage of virtual access to the corporate phone system. To learn about ways Progent can assist your at-home workers to integrate and debug IP voice technology, visit VoIP expertise for an at-home workforce.

Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services ECHO from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS ECHO automates and monitors your backup activities and enables fast recovery of vital data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Find out about the complete ProSight series of value-priced network monitoring and management services for small and mid-size organizations.

Does Progent offer support for migrating to Windows Server 2022?
Microsoft Windows Server 2022 builds on the technology behind Windows Server 2019 and related products to offer enhancements in key areas such as multi-layer security, native support in Microsoft Azure for major Windows Server applications, unified administration for hybrid on-prem and multiple-cloud deployments, plus increased availability for Azure-based VMs. Progent's certified Windows Server 2022 experts can assist you to plan and implement a smooth move to Microsoft Windows Server 2022 using your current network model or a modified on-prem, cloud-hosted, or hybrid architecture. Progent's experts can assist you to assess the business value of migrating to Microsoft Windows Server 2022 and can show you how to implement Windows Server 2022's innovative features such as Hotpatching, DNS-over-HTTPS (DoH), and Storage bus cache for standalone servers. For more information, visit Microsoft Windows Server 2022 solution design and migration services.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, an integrated expansion of Cisco Unified Communications Manager (CUCM), is a converged voice messaging platform that promotes collaboration by offering a variety of options for accessing calls and messages within a framework that is easy to deploy and maintain. Cisco Unity Connection allows you to read and manage voicemail from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Unity Express (CUE), offered in certain Cisco ISR routers, provides cost-effective voicemail, unified messaging, interactive voice response, and greeting services for small to medium businesses (SMBs) and corporate satellite offices with as many as 500 users. Progent's Cisco-certified CCIE network consultants can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting services to ensure that your voice messaging solution continues to deliver significant business value.

How can Progent help us create a disaster recovery solution for Windows Server?
Progent's Windows Server 2022 disaster recovery experts, Windows Server 2019 high availability cluster experts and Windows Server 2016 disaster recovery/business continuity consultants can help your organization to plan and deploy a disaster recovery solution built around Microsoft's cloud-tested failover clustering tools such as Cluster OS Rolling Upgrade, Cluster Sets for deploying and administering large high availability scale-out clusters, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using commodity hardware, VM Load Balancing for improving the speed and resilience of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for easy, affordable creation of a stretch cluster quorum arbitration point based on Microsoft Azure.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can supply organizations with an information management professional who can serve as a temporary or part-time Chief Information Officer. This experienced technology officer can offer strategic direction to assist your company to integrate appropriate technology to improve business processes so they align more closely with your business goals. Your business can create and implement a well conceived IT strategy without incurring the expense of a full-time Chief Information Officer. Vital tasks Progent's temporary Chief Information Officer can carry out include growth strategies, rationalizing IT budgets, developing models for TCO and ROI, reengineering workflows, reviewing contracts with suppliers, establishing security policies, business impact analysis, streamlining network administration, patch management, network asset documentation management, and disaster recovery preparedness.

Does Progent offer a real-time reporting solution for ticketing and network monitoring apps?
ProSight Reporting is an expanding family of real-time reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. For more information, see ProSight Reporting for ticketing and network monitoring applications.



More Questions and Answers

If your small business is in the East Bay Oakland/Berkeley area area and you are looking for technical assistance, information technology outsourcing, or advanced services from a certified Progent engineer, call 510-899-7400 or visit Contact Progent.



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