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FAQs
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- Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
- Can Progent help design a fault-tolerant load balancing solution?
- Can Progent help us manage all our software and firmware updates?
- Where can I review testimonials from Progent's customers?
- Can Progent help us integrate VoIP solutions for at-home workers?
- Does Progent offer a secure data backup service for small businesses?
- Does Progent offer support for migrating to Windows Server 2022?
- Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
- How can Progent help us create a disaster recovery solution for Windows Server?
- We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
- Does Progent offer a real-time reporting solution for ticketing and network monitoring apps?
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, manage, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified CM, formerly named CallManager, or with Cisco Unified CM Express to create a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified Communications Manager apps such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's consultants can provide support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, resolving IP phone registration issues, integrating SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco SRST solutions for survivability.
Can Progent help design a fault-tolerant load balancing solution?
Load balancing of multiple servers enhances throughput and provides redundancy by side stepping downed servers in a load-balanced farm. Progent's load balancing engineering services address a broad range of high-availability load balancing solutions including system load balancing, load balanced applications, network backbone routing, and content dispatching products including Cisco Content Engine. Some of the high-availability load balancing technologies for which Progent offers consulting expertise include Microsoft Windows 2008 Server R2 Network Load Balancing Manager; the Network Load Balancing feature of Windows Server 2012; the SDN Software Load Balancer of Windows Server 2016, Windows Server 2019, and Windows Server 2022; VM Load Balancing in Windows Server 2016; Citrix Metaframe and Access Gateway; Cisco Content Services Switch, Cisco Distributed Director and ACNS; and F5 Networks 3-DNS.
Can Progent help us manage all our software and firmware updates?
Patch management includes installing software or firmware updates to operating systems and apps, physical and virtual servers and endpoints, peripherals like printers, network infrastructure appliances such as switches and Wi-Fi APs, and IoT devices like alarms and health monitors. Prompt and correctly managed patching maximizes security, compliance, uptime, and capability. Haphazard patch management can cause security vulnerabilities, compatibility problems, slow or inconsistent performance, unnecessary offline stretches, or unavailability of important features. Progent's managed services for patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information network. To find out more, visit Progent's software update management service plans.
Where can I review testimonials from Progent's customers?
Progent has delivered online or on-premises network support help to organizations in each state in the country. Many of these customers have indicated their appreciation to Progent in the form of testimonials to the excellence of Progent's service personnel. Check out Progent's customer testimonials to see what people have said concerning the quality of Progent's IT services.
Can Progent help our at-home workers integrate VoIP solutions?
Progent can assist small and medium-size businesses to implement VoIP solutions to provide their at-home employees the advantage of virtual access to the corporate phone system. To learn about ways Progent can assist your at-home workers to integrate and debug IP voice technology, visit VoIP expertise for an at-home workforce.
Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services ECHO from Progent offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS ECHO automates and monitors your backup activities and enables fast recovery of vital data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Find out about the complete ProSight series of value-priced network monitoring and management services for small and mid-size organizations.
Does Progent offer support for migrating to Windows Server 2022?
Microsoft Windows Server 2022 builds on the technology behind Windows Server 2019 and related products to offer enhancements in key areas such as multi-layer security, native support in Microsoft Azure for major Windows Server applications, unified administration for hybrid on-prem and multiple-cloud deployments, plus increased availability for Azure-based VMs. Progent's certified Windows Server 2022 experts can assist you to plan and implement a smooth move to Microsoft Windows Server 2022 using your current network model or a modified on-prem, cloud-hosted, or hybrid architecture. Progent's experts can assist you to assess the business value of migrating to Microsoft Windows Server 2022 and can show you how to implement Windows Server 2022's innovative features such as Hotpatching, DNS-over-HTTPS (DoH), and Storage bus cache for standalone servers. For more information, visit Microsoft Windows Server 2022 solution design and migration services.
Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, an integrated expansion of Cisco Unified Communications Manager (CUCM), is a converged voice messaging platform that promotes collaboration by offering a variety of options for accessing calls and messages within a framework that is easy to deploy and maintain. Cisco Unity Connection allows you to read and manage voicemail from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Unity Express (CUE), offered in certain Cisco ISR routers, provides cost-effective voicemail, unified messaging, interactive voice response, and greeting services for small to medium businesses (SMBs) and corporate satellite offices with as many as 500 users. Progent's Cisco-certified CCIE network consultants can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting services to ensure that your voice messaging solution continues to deliver significant business value.
How can Progent help us create a disaster recovery solution for Windows Server?
Progent's Windows Server 2022 disaster recovery experts, Windows Server 2019 high availability cluster experts and Windows Server 2016 disaster recovery/business continuity consultants can help your organization to plan and deploy a disaster recovery solution built around Microsoft's cloud-tested failover clustering tools such as Cluster OS Rolling Upgrade, Cluster Sets for deploying and administering large high availability scale-out clusters, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using commodity hardware, VM Load Balancing for improving the speed and resilience of Failover Clusters while reducing TCO and operational expenses, and Cloud Witness for easy, affordable creation of a stretch cluster quorum arbitration point based on Microsoft Azure.
We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can supply organizations with an information management professional who can serve as a temporary or part-time Chief Information Officer. This experienced technology officer can offer strategic direction to assist your company to integrate appropriate technology to improve business processes so they align more closely with your business goals. Your business can create and implement a well conceived IT strategy without incurring the expense of a full-time Chief Information Officer. Vital tasks Progent's temporary Chief Information Officer can carry out include growth strategies, rationalizing IT budgets, developing models for TCO and ROI, reengineering workflows, reviewing contracts with suppliers, establishing security policies, business impact analysis, streamlining network administration, patch management, network asset documentation management, and disaster recovery preparedness.
Does Progent offer a real-time reporting solution for ticketing and network monitoring apps?
ProSight Reporting is an expanding family of real-time reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. For more information, see ProSight Reporting for ticketing and network monitoring applications.
An index of content::
Consultancy Private Cloud Hosting for Virtual Data Centers
Private Cloud Virtual Datacenter Hosting Specialists
Progent's ProSight Virtual Hosting and Management service offers comprehensive hosting of a small or mid-size organization's servers in an environment that delivers the maximum level of availability and expandability and is also simple to move to another host. ProSight Virtual Hosting and management options are based upon proven virtualization architectures that allow small and midsize companies with multi- platform environments to economize significantly on the expense of capital equipment, infrastructure maintenance, and IT management while benefiting from enterprise-class reliability and an unprecedented degree of vendor independence.
Immediate Multi-factor Authentication Integration
ProSight Duo MFA Specialists
Progent's Duo service plans utilize Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables single-tap identity verification on iOS, Android, and other personal devices.
Small Business Computer Consulting
Urgent Outsourcing Small Business
If you have a small business IT system with 10 to 50 desktop users, Progent's network outsourcing services save your business from over-reliance on an individual independent service provider while giving you affordable and dependable access to enterprise-class network support. By providing IT support help when you require it, providing advanced expertise for key technologies, offering value-added services such as automated server monitoring, and charging only for support you receive, Progent offers you an affordable way for maximizing the productivity of your small office network. Progent is the smart way for small businesses to create and support a robust and safe information system and to benefit from quick access to the skilled consulting ordinarily restricted to enterprises who are able to afford a large internal IT organization.
Microsoft Windows Server 2012 R2 Technology Consulting Services
Windows Server 2012R2 Computer Consultant
Progent's certified professionals can help you to evaluate the advantages of Windows Server 2012 R2 for your company, develop test environments and rollout strategies, optimize your network infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, train your IT management team, develop an enterprise-wide security strategy, automate network administration, help with creating applications, and generate and test a DR/BC plan.
Computer Consulting 64-bit Server
Urgent 64-bit Server IT Services
Progent's Microsoft-certified consultants can help you plan, document, carry out, administer, and troubleshoot a network-wide move to 64-bit server and desktop OS software and business applications. Progent can help you pilot your 64-bit environment to verify that it handles all of the key 32-bit applications that you intend to retain as well as the latest 64-bit editions of software you plan to run.
Computer Consultants scom 2016 migration
scom 2016 management groups Remote Technical Support
Microsoft System Center 2016 Operations Manager is designed to promote consistent performance and maximum uptime for key applications by providing unified, mixed-platform monitoring of IT infrastructure installed throughout on-premises systems and private and public clouds. Progent's SCOM consulting group can provide advanced online and onsite expertise to help businesses of any size to design, implement, optimize, enhance and troubleshoot SCOM 2016 solutions. Progent can assist you to move to SCOM 2016 from older releases of Operations Manager or from other monitoring platforms, or combine a variety of monitoring tools into a unified infrastructure management ecosystem. Progent can also help you extend your Operations Manager 2016 scope to incorporate resources based in public clouds such as Microsoft Azure and Amazon AWS.
Top Rated Exchange 2019 Compliance Integration
Exchange 2019 Upgrade Support
Progent can assist your organization in any phase of your upgrade to Exchange Server 2019 including configuring Windows Server 2019 Core for hosting Exchange; planning high availability architecture for a local, cloud-based or hybrid deployment; migrating mailboxes; designing and configuring Windows Hyper-V; configuring hardware load balancing; building Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and configuring Outlook clients.
Remote Workers Endpoint Management On-site Technical Support
Immediate At Home Workers Endpoint Management Support and Integration
Progent can assist small and mid-size companies to configure centralized remote endpoint management solutions for administering endpoint devices used by at-home workers.
Biggest SQL Server Management Studio Consultant
SQL Server Analysis Services Information Technology Consulting
Progent offers the support of Microsoft-certified engineers and seasoned software programmers, DBAs, project management experts, network infrastructure architects, business continuity planning specialists, and security consultants to help you to evaluate the likely advantages of Microsoft SQL Server 2012 for your organization, install pilot environments at your datacenter or at Progent's lab, design and carry out an efficient migration to SQL Server 2012 from previous releases of SQL Server or from other database solutions, and define a cost-effective and safe IT infrastructure that helps you realize the full business benefit of SQL Server 2012.
Microsoft Experts ISA 2004 Server On-site Support
Emergency Computer Engineer ISA 2004 Standard Edition Server
Progent's Microsoft certified professionals provide small and medium sized businesses expertise for Microsoft Forefront TMG and ISA Servers. Microsoft's Forefront TMG and Internet Security and Acceleration Servers include a full featured application-layer aware firewall that can protect your IT network from attack by external and inside threats. Forefront TMG and ISA Server perform thorough inspection of Internet protocols such as HTTP, which enables these security platforms to detect many attacks that can elude ordinary firewalls. The integrated firewall and VPN structure of Forefront TMG and ISA Server permit stateful filtering and inspection of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you enhance your network security through experienced design and integration of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft-certified consultants can help you to install Microsoft Forefront Threat Management Gateway 2010, manage and troubleshoot all versions of ISA Server, or migrate from ISA Server environments to Microsoft Forefront TMG.
Symantec VelociRaptor Network Intrusion Penetration Testing
Network Consultant Symantec VPN
Progent's Symantec consultants can help you support legacy Symantec firewall and Symantec VPN products including the Symantec Raptor and Symantec VelociRaptor line or show you how to migrate to current firewall solutions. Progent can also enable you to design and execute a comprehensive security plan that can incorporate firewall/VPN devices and software, managed security and virus defense services, system monitoring products, and formal policies and enforcement procedures. Progent has the expertise to be your single source for on-going technical support, maintenance, training, and security consulting.
Multi-site Network Outsource
Open Now Enterprise Active Directory Information Technology Outsource
For large organizations, Progent can leverage in-house IT staffs by providing world-class experience in deploying key Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server help. For the nationwide or worldwide enterprise with branch offices, Progent can perform as a seamless nearby supplement of corporate network management. Progent's enterprise consulting services include company-wide security, remote branch office support, system architecture, Sarbox conformance, project management, and top-level service for multi-site office environments powered by Enterprise Windows 2003. Progent can offer field consultants and specialists to help with a site move or branch move, or a system architect to assist with setting up or utilizing an Internet Data Center or Hosting Facility.
24x7 Palo Alto Networks Firewalls Network Security Audit
Palo Alto Networks Panorama Compliance Audit
Progent's Palo Alto Networks firewall experts can show you how to choose, configure, and manage Palo Alto Networks PA-Series firewalls to provide a next-generation cybersecurity ecosystem that extends across your on-premises and cloud resources and guards any user at any location with any endpoint device.
MOTU Digital Performer Train
Quark Learning
Progent's Mac consultants can promote the creative aspect of Mac computing by offering consulting services and training in imaging, sound, and motion video. Progent's support professionals can provide help in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special projects such as scanning or digitizing audio or video or configuring an audio/video post production facility.
SQL Server 2008 Migration Consulting
24/7 Consultancy Microsoft SQL
Microsoft SQL Server 2005 offers powerful, standardized tools to IT experts as well as to network users, lessening the difficulty of creating, integrating, managing, and accessing company information and database applications on platforms ranging from mobile devices to corporate data systems. The sophistication and integration demands of Microsoft SQL Server 2005 call for an IT consultant with hands-on expertise and broad knowledge in planning and deploying data-driven, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
Specialist ProSight VM Hosting
Engineer ProSight Private Cloud Services
Progent's ProSight Virtual Hosting offers proven virtual server architecture, a state-of-the-art data center, and the technical expertise of Progent's Microsoft-certified consulting team to provide small and midsize companies with a complete IT outsourcing alternative that improves network dependability and protection, eliminates management hassle, and saves money. With Progent's Private Cloud Hosting, a small or midsize company can have each of its operating system platforms and key application servers hosted in a safe and reliable data center on a high-performance, non-stop virtual server set up and supported by Progent's computer service professionals.
Mirial Consult
24x7x365 Consultant Services Radvision XT5000
Progent offers the services of an accredited engineer with an extensive background integrating technology from the major telepresence providers such as Cisco, Polycom, and LifeSize and can help you to plan, install, expand, or maintain a video conferencing environment that preserves your investment and maximizes the business value of your information system. Progent also offers the expertise of network infrastructure consultants able to assist companies of any size to build and troubleshoot a network that provides the speed, dependability, security, and scalability required to support your video conferencing/telepresence environment.
Dynamics GP Integration Manager Services
Dynamics GP Integration Manager Consult
Progent's seasoned application designers and software developers can help your business to build enhancements to Microsoft Dynamics GP that address the unique needs of your organization without losing the advantages of seamless Windows integration. Progent can also provide expertise with a selection of software development technologies that can be used to build integrations with Microsoft Dynamics GP/Great Plains. These tools include Dexterity, Modifier, Visual Studio Tools for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.
Intune and Apple iOS Remote Troubleshooting
Intune App Wrapping Technology Consulting Services
Progent's Microsoft-certified Intune consultants can assist your company to assess the strategic case for adopting Microsoft Intune for configuring and managing your web-facing mobile computers including laptops, phones, and tablets powered by Windows, iOS, and Google Android. Progent can help your company to configure policies, plan and deploy pilot systems to evaluate the appropriateness of Intune for your network, install Intune across your IT ecosystem, integrate Intune with SCCM for single-console change management, and maintain your Microsoft Intune deployment.
Network Support Outsourcing Consultant
Network Support Outsourcing Engineers
Progent is structured to provide comprehensive online consulting for all technical areas associated with today's small business IT networks and allows you to outsource a variety of vital, as-needed support services including a part-time CIO to offer advanced IT design and budgeting capability, a Call Center for help desk services, proactive server monitoring, spam/virus filtering as an outside-the-firewall service, project management for major projects such as office relocations orOS migrations, connectivity consultants for designing high-performance and robust network infrastructure, security engineers to ensure data protection and regulatory compliance, disaster recovery specialists to design and document business continuity strategies, and software developers to create, customize, or troubleshoot mission-critical applications.
SQL Server 2017 Online Technical Support
Microsoft Expert SQL Server 2017 Management Studio Technology Consulting Services
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to evaluate the business benefits of migrating to SQL Server 2017 and can help your organization to design and carry out a cost-effective migration of your databases and applications to any network model including on-premises, cloud-hosted, or hybrid. Progent's consultants offer online or on-premises support ranging from on-demand architecture assessment or troubleshooting to comprehensive project management and co-management to ensure your SQL Server 2017 project is carried out on time and on budget.
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