Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo

More Questions and Answers

Can Progent help us provide endpoint security for our at-home workers?
Progent can assist small and mid-size organizations to configure endpoint device security protection systems and provide response expertise for a remote workforce. To learn about Progent's security protection consulting services for remote workers, see endpoint security defense services for at-home workers.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is committed to delivering the best quality of online computer support offered anywhere for urgent as well as non-critical problems. For emergency problems that affect many users, key people, or a line-of-business program, the Technical Response Center will respond within an hour. For standard problems, the TRC will within two hours. In all cases, your trouble ticket will be generated promptly and correctly, You will receive a confirmation from the trouble ticket system, and the TRC will check with you on every corrected problem to confirm you are comfortable with the outcome and ready to close the trouble ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.

Which ERP and MRP programs are supported by Progent?
Progent offers ERP and MRP help for a selection of products including:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Pro by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    Can Progent transparently supplement and automate our Help Desk?
    Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For more information, see Progentís Co-managed Help Desk services.

    Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
    VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager and VMware NSX consultant to assist you to plan, configure, test and administer a DR system powered by VMware Site Recovery Manager.

    Can Progent help with setting up and using Microsoft Project?
    Progent's certified Microsoft Project Server and Project Online experts can provide in-depth expertise in implementing and using all versions of Microsoft Project and can deliver a wide range of cost-effective online support services following leading practices to help businesses of all sizes to get all the benefits of this powerful platform. Support services offered by Progent include solution design, software configuration and migration, setting up safe collaboration among local and offsite users, network infrastructure optimization, and specialized webinar training.

    Does Progent provide consulting services for Microsoft Small Business Server?
    Even though the Microsoft Small Business Server product line is discontinued, this powerful bundle remains in wide use. Progent offers a range of Microsoft SBS support services for all versions of the platform. Also, Progent's Windows Server Essentials consultants can assist your business to evaluate the possible advantages of moving from a locally hosted datacenter powered by Small Business Server version 2011 or earlier to a more cloud-centric network by carrying out an upgrade to Windows Server 2012 R2 Essentials and to Microsoft's cloud-based application suite. Regardless whether your resources reside on a local datacenter, in the Microsoft Cloud, or across a mix of of both, Progent offers full-service consulting, troubleshooting, and software design and programming services for Microsoft's strategic business products including Windows Server, Exchange Server, SharePoint, and SQL Server.

    What online services are available for maintaining Cisco routers?
    Among the popular remote Cisco router support services offered by Progent's certified Cisco experts are setting up domain name, IP addressing, routing maps, logging, and user accounts; setting up HSRP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; reviewing BGP peering arrangements, routing maps, and BGP peering arrangements; upgrading router's IOS image; validating router failover; fixing VPN tunnel issues; producing a network diagram and documenting configuration; plus security and fault tolerance planning.

    Can Progent help us integrate and manage Android smartphones?
    Progent's Android phone integration consulting have extensive experience providing online and onsite support for businesses of any size who need to integrate Android phones and tablets into their information networks so that mobile clients can be productive while on the go. Progent offers the breadth of know-how to solve technical issues that involve numerous vendors and that represent a combination of older and up-to-date technology. Progent offers budget-friendly remote expertise to assist you with any stage of designing, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional support to assist you to resolve especially stubborn technical problems, or Progent can provide comprehensive project management services to help you finish strategic network projects on time and within budget. Progent can help with local, cloud-centric, or hybrid network environments and can provide expertise with all major operating systems, applications, management tools and network infrastructure. Progent also can provide customized group or individual classes to help you manage and use Android phones and tablets securely and productively.

    How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
    Progent's Cisco Jabber consultants can provide remote or on-premises support to help businesses of any size to design, implement, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers advanced support for all the products, technologies and services that go into building a cohesive Jabber solution such as Cisco network devicesand management software, Microsoft Office applications, Windows and Mac computers, Apple iOS and Android smartphones, SIP trunking, Wi-Fi networks, cyber security, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a modern collaboration ecosystem.

    Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight family of managed services for small businesses.

    More Questions and Answers

    If your small business is in the East Bay Oakland/Berkeley area area and you require computer help, information technology outsourcing, or high-level services from a Progent engineer, call 510-899-7400 or visit Contact Progent.

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