Onsite Service Available in Oakland, Alameda, Berkeley, Emeryville, Richmond, El Cerrito, Piedmont, Albany, San Pablo, Pinole, Crocket, Hercules, Rodeo





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What is Progent's response time for providing online technical support?
Progent's Technical Response Center is dedicated to delivering the best quality of remote computer support services available for both urgent as well as non-critical issues. For urgent issues that impact many workers, vital people, or a mission-critical program, the TRC can engage in less than an hour. For non-critical issues, the TRC will within two hours. Under any circumstance, your trouble ticket will be created promptly and correctly, You will be sent a confirmation from the trouble ticket system, and the TRC will contact you regarding every corrected issue to confirm you are comfortable with the results and willing to close the trouble ticket. Learn more details about Progent's TRC Customer Commitment.

Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project Server and Project Online experts offer advanced expertise in deploying and operating all editions of Microsoft Office Project and can provide a wide variety of affordable remote support services based on industry leading practices to help organizations of all sizes to get all the advantages of this powerful platform. Services offered by Progent include system design, installation and migration, strategies for safe file and status sharing among local and offsite users, network infrastructure optimization, and customized webinar training classes.

How can Progent help large enterprises?
Progent's certified consultants can assist enterprises to plan, deploy, and manage major rollouts of core Microsoft, Cisco, and Oracle technology by delivering support services such as Active Directory (AD) expertise, MS Exchange 2016 upgrade support, Exchange 2013 Server integration, SQL Server 2012 DBA services, Cisco network infrastructure design, Oracle DBA and development services, MySQL expertise, and project management assistance. Progent has assisted some of the world's largest enterprises to integrate crucial IT solutions powered by Microsoft technology and can provide transparent branch office support services to enterprises with branch offices or in major cities through the United States.

Which ERP and MRP programs are supported by Progent?
Progent offers Enterprise Resource Planning and Manufacturing Resource Planning consulting for a range of platforms such as:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS)
  • Macola ES by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Accounting Software by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    How can Progent enhance my network security?
    Progent's CISA and CISM-certified network security professionals can help you create a comprehensive IT security strategy that includes technologies as well as policies to protect your information resources. Progent's Microsoft Internet Security and Acceleration (ISA) Server consultants and Microsoft Forefront TMG 2010 engineers can help you to support Microsoft's discontinued firewall servers or transition to current security solutions such as Progent's ProSight suite of remote monitoring and management services. Progent's ASA 5500-X firewall with Firepower Services experts can assist you to configure Cisco ASA firewalls for maximum network security. Progent's security vulnerability testing service bundles provide economical and objective analyses of your existing network security profile. Progent's ProSight Email Guard spam filtering service can block spam and email-based viruses before they make it to your firewall.

    Can Progent help us integrate teleconferencing services for our at-home workers?
    Progent's consultants can help small and mid-size companies to set up and troubleshoot video conferencing applications to enable their at-home workers to collaborate securely and effectively with fellow workers and clients. For details about how Progent can assist businesses to integrate and manage teleconferencing solutions for an at-home workforce, refer to video conferencing expertise for an at-home workforce.

    Does Progent offer consulting services for Microsoft Office 365 Excel?
    Progent's Microsoft Office 365 Excel development consultants offer affordable online development services for applications that use Microsoft Office Excel or Office 365 Excel as a front-end or back-end platform for specialized software. Progent's engineers can help your company to plan, program, pilot, install, and administer custom software; support and enhance existing ones; and migrate programs based on earlier releases of Excel to newer editions. Progent offers expertise with Microsoft Excel VBA and Office Access programming and can assist you to connect Excel-powered programs to SQL Server or other external databases that can include realtime information. Progent's Excel experts can also assist your organization to set up environments that integrate Excel with other Microsoft platforms such as Office Word, PowerPoint, Project Server, and SharePoint Server. Progent can also help your company to upgrade to more current Excel releases, including the advanced 64-bit release, and can deliver cost-effective remote virtual training classes in Excel that can be customized for individuals or large groups.

    We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
    Progent can supply companies with an information management expert who can act as a temporary or part-time CIO. This experienced IT executive can provide strategic direction to help your company to deploy appropriate IT products to enhance business operations so they align better with your business goals. Your company can develop and install a well thought out information technology strategy without absorbing the cost of a full-time Chief Information Officer. Critical tasks Progent's temporary Chief Information Officer can perform include growth strategies, planning technology budgets, creating models for TCO, reengineering business processes, reviewing contracts with vendors, establishing security policies, cash flow management, automating data center administration, patch management, network asset documentation control, and disaster recovery/business continuity preparedness.

    How can Progent help us with our hybrid cloud solution?
    Progent's hybrid cloud solutions consultants offer advanced remote consulting services to assist organizations of all sizes to connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective hybrid environments that can include Windows and Linux systems and applications in hybrid architectures that combine physical resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting.



    More Questions and Answers

    If your small business is in the East Bay Oakland/Berkeley area area and you are in need of computer assistance, information technology outsourcing, or high-level services from a Progent professional, call 510-899-7400 or visit Contact Progent.



    An index of content::

  • 24 Hour Job Openings Help Desk Support Microsoft Consulting Subcontractor Jobs
  • 24 Hour Microsoft ERP Support and Setup ERP, MRP, Accounting System Development
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    Hyper-V 3.0 Virtual Consulting Services

    Widows Server 2012 R2 Hyper-V enhances virtualization in key areas including secure multitenancy, flexible infrastructure, cloud support, expandability and performance, and high availability. Progent's Microsoft-certified consultants can assist your business to take advantage of Windows Server 2012 R2 Hyper-V to deploy and manage virtual servers to cut IT costs and improve availability.

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  • Top Rated Exchange 2019 Hybrid Deployment Remote Consulting
    Exchange 2019 Server Outsourcing

    Progent can help your organization in any phase of your upgrade to Exchange Server 2019 including deploying Windows Server 2019 Core as a host for Exchange; designing HA architecture for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and implementing Hyper-V virtualization; setting up HLB; building DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint; preparing firewalls; integration with O365; and configuring Outlook.

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    Microsoft Exchange Migration Tech Consulting

    Progent's Microsoft-certified professionals have over a decade of experience delivering email solutions for companies that range from small businesses to large enterprises. Progent offers affordable consulting for all versions of Exchange Server to strengthen email and virus security, configure high availability email environments, and implement remote and mobile email connectivity. Progentís Microsoft Exchange consulting services can assist you in planning and executing a move from an outdated SMPT server or older Microsoft Email software such as Exchange 2003 to Microsoft Exchange Server 2016. Progent provides support for Windows 8, Windows 7, Vista, and Windows XP clients using Office Outlook and can help you configure Microsoft Outlook Web App for all major web browsers. For email virus defense, spam filtering and outbound data leak prevention, Progent offers Email Guard managed services.

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    Microsoft SQL Server 2014 incorporates major enhancements in critical areas including performance, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that works seamlessly across all types of applications including OLTP, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and onsite consulting services that include planning, deployment, administration, remediation, and software development services to help businesses of any size to achieve maximum business value from their SQL Server 2014 deployment.

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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and simplified recovery capabilities for Microsoft environment. Data Protection Manager 2016 delivers application-aware backup for critical workloads like Microsoft SQL, Exchange Server and SharePoint, protects Windows and Linux VMs, works with VMs hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can assist organizations of any size to plan, deploy, administer, and repair a multi-site backup/recovery solution built around System Center 2016 Data Protection Manager. Progent can help you to migrate from a previous version of Data Protection Manager or from a legacy system, and Progent can optimize your SCDPM 2016 ecosystem for on local, hosted, cloud or hybrid deployments. Progent can provide remote or onsite consulting expertise and can provide as-needed expertise to resolve challenging issues or provide comprehensive project management or co-management support to help you finish your Data Protection Manager 2016 initiative on time and on budget.

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    Progent offers remote and on premises expertise to help your organization with any phase of business intelligence reporting ranging from troubleshooting or enhancing applications to designing and implementing a comprehensive BI environment. Progent's management reporting experts can help you to maintain your current BI environment, assist you to upgrade databases and applications from a legacy reporting platform to a current solution, and deliver custom remote mentoring to meet your specific needs. Progentís business reporting and analytics professionals offer expertise in the leading BI reporting platforms such as Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Designer.

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    Progent's Microsoft-certified SQL Server 2017 consultants can help your business to evaluate the business benefits of migrating to SQL Server 2017 and can assist your organization to design and implement a smooth migration of your current SQL Server environment to any network architecture including local, cloud-based, or hybrid. Progent's consultants offer online or onsite support ranging from on-demand architecture review or troubleshooting to end-to-end project management to ensure your SQL Server 2017 project is carried out on schedule and within budget.

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  • Recruit Cisco Consultant Home Based Virtual Office
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    Progent wants to hire full-time, results-driven Microsoft certified consultants with Microsoft Certified Systems Engineer certification; Cisco certified network engineers with Cisco CCDP or CCIE certification; security professionals who have CISSP or CISM or equivalent security credentials; and advanced system architecture experts with a background in mobile solutions, wireless connectivity, high uptime, workplace recovery, data protection, and VMware. Progent also is hiring professionals who can work on our team of helpdesk service technicians and remote support professionals. Also, Progent is seeking experienced managers who can perform productively in our fast-paced, virtual office culture.

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    For mid-size businesses looking for IT consulting services, Progent offers a variety of options including local help, on-line assistance, phone-based Call Center, 24x7 support with automatic network monitoring, temporary staff augmentation, business relocation support, application development, and professional consultation. For medium-size companies in California or other areas serviced by Progent's field engineers, Progent offers expert in-person help for solving technical issues quickly and affordably.

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    Progentís private cloud hosting service allows small and midsize organizations to run key applications such as Microsoft SQL and Exchange Server from a hardened Tier III data center facility on fault-tolerant equipment with offsite backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for backup and restore. You can use Progentís private cloud to avoid large investments in the purchase, maintenance, and operation of network hardware and facilities while benefiting world-class levels of network availability and physical security.

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  • Exchange 2000 Server Professionals Exchange 2000 Upgrade Upgrade Consultants

  • Office 365 and Apple iOS Technical Support Services
    Office 365 Gmail migration On-site Support

    Office 365 is Microsoft's growing family of client productivity applications and cloud-hosted services offered on a subscription basis. Office 365 apps and cloud-based services are available in a variety of subscription plans targeted at markets ranging from individuals and households to enterprises. Progent can provide fast and easy remote access to consultants with in-depth knowledge of Microsoft, macOS, Apple iOS, and Android platforms. Progent can help your business to evaluate the wealth of subscription options offered with Office 365 and configure your information network with Office 365 so you derive top business value. Progent supports multi-platform environments that include Windows, macOS or OS X, and Linux technology. Progent can also assist your business to build and maintain hybrid networks that transparently integrate local and cloud-based resources.

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  • Exchange 2010 IT Services Remote Technical Support Microsoft Exchange Server 2010 Migration
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  • ISSAP Certified Network Consulting
    Check Point Intrusion Detection

    For smaller businesses, network security and regulatory compliance can be excessively complicated to stay ahead of but too dangerous to overlook. The world's largest institutions have been hacked, and the top cloud service providers have on occasion been taken down. It looks as though there's no place to run. Progent has made it affordable for smaller organizations to implement vital IT security projects successfully by providing the benefit of billed time to the closest minute with no minimum billing for remote support. You can have the help of a world-class computer consultant to deliver just the help you need whenever you require it. Progentís CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist your business with any level of system security including vulnerability assessments, malware screening and recovery, spam and email content filtering, email data loss protection, compliance reporting, and designing a complete security plan.

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    Progent's Microsoft-certified consultants offer economical online and on-premises consulting expertise, software development, and troubleshooting services for organizations of all sizes who want to upgrade to SharePoint Server 2016 or SharePoint Online from prior versions of SharePoint.

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  • Consulting Firms Microsoft
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    Progentís IT outsourcing services provide budget-friendly network consulting for small organizations. Whether it includes designing network infrastructure, creating an in-house Help Desk or outsourcing a one, rolling out an updated e-mail platform, monitoring your system, or developing an on-line eCommerce application, outsourcing your network engineering services can reduce expenses and eliminate risks, permitting network service budgets to grow in a more linear and controlled manner than is possible by building up a bulky, knowledgeable internal IT organization. Progentís Outsourcing White Paper and datasheets show how Progent can help you build a protected and robust network architecture for your vital business software based on Windows such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Endpoint Virus Immunization Remote Consulting

    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks.

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    Progent's Microsoft-certified professionals can help you evaluate the possible benefits of Hyper-V-powered server virtualization for your business, conduct test implementations to validate Hyper-V's operation with your production applications, assess your network and server architecture for smooth performance with virtual server technology, help you in upgrading to Microsoft Windows Server 2008 and configuring Windows Hyper-V, educate your network management personnel to track and manage Hyper-V, provide expert consulting help for improving the security of your virtual machines, design and test disaster recovery procedures that maximize network availability, and provide ongoing consulting and technical support including low-cost remote repair and turn-key Help Desk services.

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    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks.

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    Progentís Microsoft certified consultants provide a variety of support services for Dynamics GP. Dynamics GP/Great Plains is a Microsoft financial package and business management solution built, like all Microsoft financial tools, on the scalable and popular foundation of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest version of Microsoft accounting products in the Dynamics GP line, provides a cost-effective tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and HR. Dynamics GP/Great Plains is simple to install and integrate, and with its modular design you are able to purchase only the functions you currently require, with the option to add users and increase capabilities when necessary. Progentís Dynamics GP/Great Plains Software consulting engineers can help you install, configure and administer Dynamics GP 2010 and also earlier editions of Dynamics GP/Great Plains.

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    Progent's Juniper-certified NetScreen consultants can assist your company to configure and optimize NetScreen 5200 and 5400 routers, migrate from previous NetScreen devices to more current Juniper technologies, and troubleshoot network infrastructure issues in Juniper-only or mixed-vendor environments.

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    Progent's Computer Contact Center Outsourcing Services for desktop technical support are intended specifically for small organizations who require fast access to a Help Desk Call Center with expert telephone support and full escalation capability but who must work within a restricted network support budget. Key components of Progent's Help Desk Outsourcing Services are Help Desk Support, Optional Remote Access Provisioning, Initial System Assessment, Expert Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Applications Selection and Integration.

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    Progent's UNIX family support services offer small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of experience offers you a convenient single consulting firm to help you create and manage a protected and robust cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Progent's Microsoft certified support team can show you how to define and deploy an efficient in-place Exchange Server 2007 migration strategy that avoids productivity disruption, simplifies long-term support requirements, and makes your Exchange Server 2007 easy to manage. For complex multiple server or multi-site migrations, Progent has the experience to complete your move rapidly and affordably. Progent's Microsoft Exchange 2007 support, repair, and design offerings include assistance with the configuration of outside vendor enhancements of Exchange Server 2007 and the creation of unified messaging solutions powered by Microsoft Exchange Server 2007.

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    Progent can provide fast online support from Cisco-certified CCIE network infrastructure consultants. Progent's CCIE experts can link to your environment via powerful remote diagnostic utilities to deliver fast and economical troubleshooting and remediation of urgent network issues.

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    Progent offers the support of a certified VMware VCDX expert to help your organization design, deploy, administer and repair VMware vSphere and vCloud-powered virtualization solution for on-premises networks, cloud environments, or hybrid systems. Progent can provide advanced expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery. Progent has extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum availability, fault tolerance, and application mobility.

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    Cisco RADIUS Security On-site Support

    Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized company deploy and support Ciscoís security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to administer and provide the flexibility to evolve with your growing business requirements. Progentís Cisco-Certified network experts are familiar with Ciscoís comprehensive family of hardware and software aimed at eliminating information pilfering, virus and worm outbreaks, Denial of Service attacks, and other threats to your network. Progent can help you deploy Cisco products to achieve secure access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized client access control framework for user certification, permissions, and accounting from a graphical Web interface.

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  • Linux Remote Engineer
    After Hours Linux Online Design

    Progent offers nationwide online technical support and troubleshooting services for businesses that operate networks based on variants of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft technology. Remote IT help offers maximum return for your IT dollar by extending client efficiency and limiting the hours charged for computer analysis and repair. Advanced online access utilities and skilled technicians and consultants allow Progent to handle the majority of network problems without squandering time and expense by traveling to your site. In the vast majority of situations your IT issues can be remediated over the phone or via a mix of telephone help and remote connectivity. Progent can put you in touch with Cisco CCIE network experts and CISSP certified security specialists to assist with the most challenging system problems.

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    Consultancy Microsoft Project Server Scheduling

    Progent's Microsoft-certified consultants offer in-depth support in deploying, using and debugging any edition of Project Server and can provide a broad range of affordable online support services following industry best practices to help businesses of any size to get all the advantages of this leading platform. Support services offered by Progent include solution design, software configuration and migration, setting up secure collaboration among local and remote or mobile users, network infrastructure optimization, and specialized online training.

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    macOS Online Consultant

    Progent offers national online technical support and troubleshooting services for companies who run Apple Mac OS X networks or whose information systems include a combination of Apple macOS and OS X with Microsoft Windows technology. Progent's consultants can provide Mac clients a range of IT services such as desktop assistance, upgrading to the most recent version of Mac OS X from earlier editions of Apple macOS and OS X, plus help with macOS and Mac OS X applications. Progent can also assist you with Apple iPhone and Apple iPad integration and management, or moving to Apple's iCloud. Remote IT help provides maximum leverage for your IT budget by preserving user efficiency and limiting the hours charged for computer repair services. Sophisticated online support tools and experienced technicians and consultants allow Progent to handle most network problems without wasting time and expense by going to your location. In most of situations your network issues can be dealt with by telephone or through a mix of phone help and remote network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISA certified security specialists to help you with the most challenging system problems.

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  • 24-Hour Postini Consultants
    Antispam Design and Installation

    E-Mail Guard is Progent's affordable spam filtering and virus protection service that gives small businesses enterprise-quality defense from spam, viruses, directory harvesting, and other types of email-borne assaults on IT networks. E-Mail Guard is built on Postini's perimeter management technology, a sophisticated library of web-based antispam and antivirus services that stop email attacks before they can penetrate the network firewall. Perimeter Manager also allows administrators track and control their email application, irrespective of server platform, hardware type, or geographic location.

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  • XenDesktop Network Consulting Citrix Receiver Online Troubleshooting

  • 24 Hour Aironet Wi-Fi Access Point Professionals
    Aironet 1600 Access Point Technology Consulting Services

    Progent's Cisco CCIE-certified Wi-Fi network consultants can provide remote or onsite configuration and troubleshooting services to assist your organization to design, implement, upgrade, tune, manage and debug Aironet Wi-Fi access point deployments of any size or architecture. Progent's Cisco wireless controller consultants can also help you to integrate your wireless ecosystem with your wired network infrastructure and cloud-based resources to create a seamless enterprise connectivity solution that is simple to administer and scale. Progent also can provide affordable wireless site surveys to assist you to decide the most efficient selection, location and configuration of Aironet Wi-Fi APs to work with your specific office layout, building structure, and expected network traffic.

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