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More Questions and Answers

What do we do if we've just been hit by a ransomware attack?
Progent's Ransomware 24x7 Hot Line is intended to help organizations to complete the time-critical first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware expert can help businesses to locate and isolate infected servers and endpoints and guard clean assets from being compromised. If your network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network engineers can provide advanced remote and on-premises consulting and technical support for Cisco's Catalyst, Nexus and Meraki families of managed switches for environments that run the gamut from small organizations and campus networks to giant data centers and service providers. Progent can assist you to deploy Cisco's quickly improving switching technology to realize the performance, scale, availability, virtualization support, data protection and manageability required for your business. For information about Progent's consulting and support for Cisco's extensive family of Catalyst switches, refer to Catalyst switch consulting services. To learn about Progent's support for Cisco's Nexus line of data center switches, see Cisco Nexus switch support. To learn about Progent's support for Meraki switches, refer to Meraki switches consulting services.

Can Progent help us build a private cloud?
Progent utilizes the Flexential Tampa data center primarily to provide private cloud hosting. Progent maintains a team of IT consultants located in the Tampa area, and Progent also offers remote expertise from Progent's countrywide team of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and senior disaster recover preparedness experts. Progent can also assist your business to design and implement a move to the Flexential facility with services like planning solution architecture, specifying hardware components, system setup and validation, debugging, setting up online management, and training your IT support team. To learn more, refer to Progent's cloud hosting service at Flexential Data Center in Tampa Florida.

Can Progent help us design data protection backup/restore solutions for our at-home workers?
Progent can assist small and mid-size organization to design, implement, test and manage backup systems needed to support telecommuters. To find out about Progent's backup/recovery expertise for at-home workers, refer to backup solutions for teleworkers.

Does Progent offer desktop support services?
Progent can deliver a wide array of cost-effective support services to help you business to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows, macOS and OS X, or various editions of Linux. Progent's desktop support services include Windows 11 planning and deployment support, Windows 10 planning and migration support, Windows 8.1 consulting expertise, Windows 7 technical support, Microsoft Office and Microsoft 365 integration and training, and 64-bit processing upgrades.

Can Progent help design a fault-tolerant load balancing solution?
Load balancing your servers enhances throughput and provides fault tolerance by working around failed servers in a load-balanced farm. Progent's load balancing support services cover a broad assortment of high-availability load balancing technologies including system load balancing, load balanced application software, LAN/WAN infrastructure routing, and content dispatching products including F5 Networks 3DNS. Some of the fault-tolerant load balancing technologies for which Progent can provide consulting expertise include Microsoft Windows Server 2008 R2 Network Load Balancing Manager; the NLB mechanism of Windows Server 2012; the SDN Software Load Balancer of Windows Server 2016, Windows Server 2019, and Windows Server 2022; Virtual Machine Load Balancing in Windows Server 2016; Citrix Access Suite and Presentation Server; Cisco CSS, Cisco Content Distribution Manager and Cisco CDN Software; and F5 3-DNS.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's Microsoft-certified Windows Server 2022 experts and Windows Server 2019 consultants can help you analyze the possible benefits of Hyper-V-based virtualization for your company, conduct test installations to verify Hyper-V's compatibility with your production applications, assess your network infrastructure for smooth performance with virtualization technology, assist you in migrating to Microsoft Windows Server 2022 or Windows Server 2019 and setting up Windows Hyper-V, train your IT personnel to track and administer Hyper-V, offer world-class consulting help for improving the protection of your virtual servers, design and validate disaster recovery processes that maximize network availability, and provide continuing consulting and technical support including low-cost remote repair and comprehensive Help Desk services.

Can Progent provide a remote Help Desk service for our small business?
Progent's Standard Help Desk Services provide a complete service desk solution that handles all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, managing responsibility, remote desktop control, status tracking, problem solving, and and reporting. Intended for small organizations with few if any dedicated service personnel for end users, Progent's Help Desk Services provide remote support at a substantial savings from Progent's normal desktop support rates. Progent can also provide fast as-needed escalation to Level 2 and Level 3 consultants to handle challenging problems. For details, see Progentís online Help Desk services for small businesses.

Does Progent offer consulting services for Microsoft 365 Excel?
Progent's Microsoft-certified Microsoft 365 Excel application consultants can help your company to create advanced Excel-powered applications or provide 1-on-1 education in the powerful capabilities of Microsoft Excel desktop and Microsoft 365 Excel. Progent's experts can also assist your company to create and maintain a secure, robust network and communications architecture to support your Microsoft Excel solutions. Progent's SharePoint consultants can show you how utilize Excel Services to expand the power of Office Excel by integrating interactive spreadsheets into business information portals and scorecards. Progent's Microsoft Dynamics 365 consultants can show you how to share data between Microsoft 365 Excel and other products by providing expertise like Dynamics GP custom programming and MS Dynamics 365 Business Central/NAV business management software integration.

Can Progent help us configure or troubleshoot Cisco Small Business 100/300/500 WiFi Access Points?
Cisco's Small Business 100, 300 and 500 series of APs are Linux-based devices engineered as value-priced wireless solutions for light workloads. Progent's Cisco CCIE-certified Wi-Fi infrastructure experts can provide remote or onsite integration and debugging support to help your organization to plan, implement, update, optimize, administer and debug Cisco Small Business wireless AP environments of any size or architecture. For more information about Progent's consulting services for current and older Cisco Small Business series of WiFi access points, see Cisco Small Business WiFi access points planning and support.

Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup from Hornetsecurity provides small organizations a reliable and affordable solution for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud environments and also enables low-cost backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or onsite services to assist you to design, deploy, optimize and troubleshoot a comprehensive backup and disaster recovery solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup. To read more, visit Altaro VM Backup consulting services.



More Questions and Answers

If your small business is in the East Bay Oakland/Berkeley area area and you are in need of technical support, IT outsourcing, or advanced services from a certified Progent professional, call 510-899-7400 or visit Contact Progent.



An index of content::

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    Progent's Intune consultants can help your organization to understand the strategic value of adopting Intune for managing your portable devices including laptops, smartphones, and tablets based on Windows, iOS, and Android. Progent can help your company to define security policies, plan and deploy pilot environments to evaluate the benefits of Intune for your environment, deploy Intune across your enterprise, integrate Intune with SCCM for single-console change management, and troubleshoot your Microsoft Intune solution.

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    ProSight Remote Infrastructure Monitoring Consulting Services

    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important updates, or isolating performance problems.

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    Integration Microsoft Azure Active Directory

    Progent can help businesses of all sizes to migrate any part of their network infrastructure to Microsoft Azure. This can simplify IT administration and reduce hardware expense. Microsoft Azure offers a wealth of public cloud services and Progent can help you to understand the benefits and limitations of various cloud networking models supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and on-premises applications and resources and ensure that you sidestep the typical errors small companies make when moving to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare firewalls and IPsec VPN tunnels and to manage Apple iOS devices and Android handhelds.

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    Progent's disaster recovery support and business continuity engineers can show you how to create a disaster recovery strategy in case of an IT network disaster. Progent can help you develop a complete disaster recovery plan that includes scheduled disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified consultants can also help you build an affordable, non-stop network solution that addresses reliability issues covering a broad array of infrastructure technologies and processes.

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    Progent's Microsoft-certified consultants have over 10 years of experience planning, deploying, optimizing and repairing System Center Operations Manager environments and can provide companies of any size advanced remote or onsite consulting support for SCOM 2012. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that provides the performance and availability required to watch over your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a mixed solution. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can provide responsive remote or on-premises technical support to help you to remediate critical problems uncovered by Microsoft SCOM 2012.

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    Microsoft Exchange 2013 incorporates significant improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers powerful innovations as well as a revamped structure. These improvements affect key areas such as ease of administration, high availability (HA), security and compliance, operational costs, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible business benefits of migrating to Microsoft Exchange 2013, design a cost-effective test and deployment plan, and educate your IT staff to maintain your Exchange Server 2013 solution. Progent also offers ongoing remote consulting and management services for Exchange 2013.

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    Exchange Servers and Apple Mac computers can work together efficiently. Progent's Apple and Microsoft premier consultants can help you install Microsoft Entourage and Exchange so your Mac users are able to work closely with teammates who run Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can collaborate, allowing Mac users to get and transmit messages, examine the GAL, copy addresses, sync up calendars, and invite fellow workers to meetings with your Microsoft Exchange account. Progent will verify that your Exchange Server is properly configured and that LDAP and Outlook Web connectivity are working. Progent also offers specialized onsite Entourage training.

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    Progent provides national online phone support and troubleshooting services for companies that run environments powered by variants of Linux or whose IT systems feature a combination of Linux platforms/Linux and Microsoft technology. Online network consulting offers optimum return for your IT budget by protecting user efficiency and limiting the hours charged for network repair services. Advanced remote support technology and experienced service specialists and engineers combine to enable Progent to solve most IT issues without squandering time and expense by traveling to your location. In most of cases your network issues can be dealt with over the phone or through a mix of telephone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA and CISM premier security specialists to assist with the most difficult system issues.

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    Lync 2010 supports IM, Presence, audio and video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network calling. Microsoft Lync 2010 can extend the capability of Microsoft Exchange, SharePoint and Office desktop or cloud-based Microsoft 365 and streamlines administration via integration with Windows AD. Lync 2010 can also reduce expenses by doing away with VoIP hardware and subscription fees, PBX systems, or conventional video conferencing technology. Progent's Microsoft-certified IM and Presence experts can provide online and on-premises support services to assist your company to manage and repair your current Lync Server 2010 environment or evaluate the benefits of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product family. Progent can also help you to design and execute a smooth Skype for Business upgrade or a migration to Microsoft Teams.

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    Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Internet Security and Acceleration Server 2006 and provides a centrally administered web gateway that acts as a one-server platform for a variety of security features including an application and network layer firewall, URL filtering, antimalware, intrusion protection, application proxy, VPN management, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 includes comprehensive web security reporting features, permits customized reports generated by SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual server to cut costs and improve recoverability. Progent's Microsoft-certified engineers can assist you to design and carry out pilot and production deployments; integrate Forefront Threat Management Gateway 2010 with Windows Server 2008, Active Directory, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint 2010; install Forefront Threat Management Gateway to run on a virtual machine with Microsoft Windows Hyper-V; and provide ongoing support and troubleshooting. Progent can also assist you to upgrade economically to Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.

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    Progent is seeking a variety of full-time employees such as solutions-driven Microsoft Certified Systems Engineers; system consultants with Cisco CCNP or CCIE certification; and specialists in fault-tolerant system architecture with experience in mobile access, wireless integration, high-availability systems, disaster recovery solutions, data protection, and VMware technology. We are also looking for desktop support technicians, remote troubleshooting professionals, and CISSP or CISA certified security professionals. We are also hiring experienced managers who can operate effectively in our dynamic, virtual office model. Progent works with freelance professionals with specialized expertise and field background in important information technology areas outside Progent's main technical focus. Our Experts Team hires contractors who offer consulting and programming services for mission-critical solutions that include Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; possess in-depth expertise with popular platforms such as Linux, Apple OS, or Sun, or can provide world-class help in technologies like telecom, web site development, EDI, eCommerce, or database management. Independent contractors certified by us cooperate with our staff professionals to provide end-to-end solutions for small and midsize company networks.

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    Progent's Microsoft certified support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that minimizes network disruption, simplifies ongoing support demands, and makes your Exchange 2003 Server easy to manage. For complicated multi-server or multi-location migrations, Progent offers the knowledge and experience to complete your project rapidly and affordably. Progent's Exchange 2003 help, repair, and design offerings include assistance with the integration of third-party add-ons to Microsoft Exchange 2003 Server that are best aligned to your business needs.

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    Progent's Cisco CCIE-certified networking consultants can provide high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.

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    Progent offers a wide range of cost-effective services to help your business to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows, Apple macOS and OS X, or various versions of Linux. Progent can offer on-premises or online help for individual machines or laptops or help you to design and implement a company-wide migration to new or revised operating system software and business applications. Progent can also supply engineers and technicians to assist your company to plan for and implement a site relocation or consolidation organized to produce the least possible disruption of your productivity.

  • Virtual Help Desk Specialists Supplemental Call Center Consulting Services
  • Virtual Server Technology Professionals Specialist Server Management
  • Windows 7 Security Network Consultants Support Windows 7 Training
  • Windows Server 2008 R2 Online Help 24x7x365 Windows Server 2008 Security IT Consultants
  • Windows Server 2012R2 Security Integration Windows 2012 R2 Remote Troubleshooting
  • Windows Small Business Server 2008 Engineer Specialists Microsoft Windows SBS 2008
  • password management Consult IT asset management Consulting Services
  • ransomware protection report Technology Professional ransomware vulnerability assessment Services

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