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More Questions and Answers

Can Progent help us set up and manage at-home workers?
Progent has two decades of background assisting small and medium-size companies to plan, deploy, tune, manage, and troubleshoot IT networks that support an at-home workforce. Progent's consultants can assist you to with any aspect of creating a high-performing telecommuting environment by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk augmentation, security and compliance, backup/restore solutions, and streamlined management. For details about Progent's consulting services for telecommuters, refer to work-from-home support.

How can Progent help us design and manage a virtualization solution?
Virtual compute, storage and networking technologies allow IT organizations to maximize resource utilization, simplify network operations, and enhance application continuity and data protection. run several virtual servers on one actual processor. Common usage scenarios for virtual servers are resource consolidation, low-cost hosts for programs that only run on outdated operating systems, and affordable quarantining of application programming or pilot environments from on-line systems. Progent's virtual server engineers can provide Microsoft Windows 2022 Hyper-V Virtual Server consulting, Windows 2019 Hyper-V Virtualization planning and deployment, Microsoft Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting, VMware vSphere deployment, VMware NSX network virtualization design and integration, and Citrix XenServer virtual server support. Progent can configure virtual servers to optimize performance, fault tolerance and manageability while at the same time lowering expenses; propose and validate disaster recovery plans that minimize downtown in case of a catastrophic failure; and provide continuing maintenance, repair, and consulting services as computer technology advances.

Does Progent offer expertise with SharePoint Server 2019?
SharePoint Server 2019 delivers much of the modern look and feel of SharePoint Online, serving as a transitional platform between the classic experience of SharePoint 2016 and the modern SharePoint environment. Progent's certified SharePoint Server 2019 and SharePoint Online experts offer economical remote and on-premises consulting, application development, and technical support services for organizations of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help customers plan and carry out a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based components into a cohesive intranet solution. To learn more, visit SharePoint 2019 Server configuration and development expertise.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix-certified virtual desktop consultants can help your business to plan, implement, administer, and troubleshoot a virtual Windows desktop and application delivery system by offering Citrix XenDesktop consulting and XenApp support services. Progent's Cisco CCIE network engineers can show you how to enhance your infrastructure for distributing server and client-side applications, and Progent's datacenter management and support consultants can assist your organization to manage and support a remote datacenter that offers high uptime, enhanced security, and rapid recovery. Progent's Citrix technology experts can also help you manage and support additional virtualization platforms from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V support.

Can Progent help us integrate and manage Barracuda CloudGen firewalls?
Barracuda's economical CloudGen Firewall appliances combine web filtering, safe remote connectivity, SSL VPN, high-security SD-WAN, and modern Zero-Trust protection along with centrally managed and monitored services across your whole enterprise including on-premises, public cloud, and hybrid deployment architectures. Public clouds supported include Microsoft Azure, Amazon Web Services, and Google Cloud Platform. Progent can deliver the expertise to be your single source for network help, administration, education, and cybersecurity expertise. To find out about Progent's consulting services for Barracuda firewalls, see Barracuda CloudGen firewall integration expertise.

Does Progent offer support for Check Point Next-Generation firewalls?
Progent's Check Point Software firewall consultants can show you how to design, deploy, and manage firewall environments built around Check Point Software NGFW firewalls and Check Point's cloud-based security services. To find out about Progent's consulting and support services for Check Point security gateways, visit Check Point next generation firewall integration consulting.

Does Progent offer ERP consulting services for SyteLine/Infor CloudSuite Industrial?
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies over a quarter century of experience assisting manufacturing and distribution organizations to simplify supply chains and streamline critical business processes in order to bring products to market fast and adhere to customer schedules dependably. Progent can provide the expertise of an ERP consultant with over two decades of background with the SyteLine/CloudSuite Industrial product family. Progent can provide online or on-premises services that spans from as-needed advice to comprehensive solution design and project management. Sample consulting services available from Progent for Infor CloudSuite Industrial include installation, migration, business analysis, customization, CPQ, web site integration, debugging, data conversion, Amazon AWS integration, disaster recovery planning, and DBA services. For more information, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

Why should a small business outsource IT support?
Whether it involves planning IT system infrastructure, setting up or outsourcing a Help Desk, rolling out a new messaging solution, or creating an on-line eCommerce system, outsourcing your network technical services can contain costs and minimize risks, allowing network service costs to grow in a more linear and gradual fashion than is possible by building up a big, all-purpose in-house IT staff.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, merchants can broaden their reach, reduce their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and get to market quickly.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, an integrated expansion of Cisco Unified Communications Manager, is a converged voice messaging platform that promotes collaboration by offering a variety of alternatives for accessing calls and messages within a framework that is simple to deploy and administer. Unity Connection allows you to access and manage voice messages from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Unity Express (CUE), available in certain Cisco Integrated Services routers, offers affordable voicemail, integrated messaging, interactive voice response, and greeting functions for small to medium businesses (SMBs) and enterprise satellite locations with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE consultants offer Unity Connection and Unity Express (CUE) configuration and troubleshooting support to make sure your CUE solution continues to deliver significant business advantage.

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix XenServer engineers can help your company to evaluate the business advantages of XenServer as well as other Citrix products, and can help you to plan, test, implement, troubleshoot, and support a Citrix XenServer installation. Progent can also assess your current XenServer environment and help you to enhance resource utilization, responsiveness, protection, uptime, and recoverability.



More Questions and Answers

If your small business is in the East Bay Oakland/Berkeley area area and you are in need of computer assistance, information technology outsourcing, or advanced expertise from a certified Progent consultant, call 510-899-7400 or visit Contact Progent.



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    Progent's data protection experts can help your company to create, deploy and debug a backup/restore plan built around MSP360 software. MSP360 enables file or image-based backup/recovery for VMs and physical machines, works with all leading public clouds, and permits you to create a data protection solution with a minimum Recovery Time Objective and a defined Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and remote management of your backup system to protect against data loss resulting from human mistakes, computer glitches, ill-intentioned users, and external attacks such as ransomware.

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  • Microsoft Office System Small Office IT Outsourcing
    Microsoft Office System Small Business IT Outsourcing

    Progent's IT outsourcing services for small businesses feature planning 2003 Server, .NET, and BackOffice environments, coordinating migrations Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, remote and in-person repair, fixing stubborn integration issues, and producing a company-wide security strategy. Progent can show you how to maximize network reliability and throughput via non-stop technologies, resilient network architecture, and proactive network monitoring. Progent also offers project management assistance for large-scale migrations and can assist with needs assessment, resource identification, bill of materials development, vendor selection, procurement logistics, and professional documentation. Progent's computer outsourcing service also features training for office productivity programs such as Office XP.

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  • Remote CRISC Certified Risk Monitoring Support and Setup Consultant Risk Monitoring
  • Remote Network Support Professionals Consultant Services Remote Computer Support
  • Remote Services Documentation Computer Consulting After Hours Tracking Service Costs Support

  • Specialists Ubiquiti UniFi Switch
    Consulting Services Ubiquiti U6 Enterprise WiFi 6E AP

    Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 access points, WiFi 6/6E and WiFi 7 APs, security gateways, managed switches, VoIP phones, and security cameras. Progent can provide the expertise of veteran wireless professionals who can assist you to determine the benefits of UniFi products for your environment and help you to design, deploy, manage, and maintain your UniFi ecosystem.

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  • Remote Technical Support Cisco VoIP Phones and CUBE Cisco VoIP Phones and IM Technology Consulting Services
  • Rodeo Small Office IT Consultants Manager Alameda
  • Ryuk ransomware protection and cleanup Technology Professional Maze ransomware protection and recovery Specialists
  • SCOM 2016 Online Help System Center 2016 and VMware Integration IT Consultants
  • SQL Server 2016 IT Consultant SQL Server Reporting Services Support Outsourcing
  • SQL Server Integration Expert Microsoft Certified SQL 2008 Reporting Services Programming Companies
  • SharePoint Server 2013 Setup and Support 24/7 Office SharePoint Server 2010 Online Technical Support
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  • Small Business APs Technology Consulting Services After Hours Small Business 500 AP Remote Support Services
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  • Solaris Network Security Test Solaris Evaluation
  • Richmond Network Consulting Group Northern California
  • Solaris with Windows Consultant Services Integration Services Windows, UNIX, Solaris
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  • Specialist MSP360 Ultimate Backup MSP360 SQL Backup Consulting Services
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  • Support Services Shared Computer Support Help Desk Costs Support and Setup Virtual Help Desk Costs
  • Richmond Network Support Consulting California, United States
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  • Linux Network Consultants
    Gentoo Linux Remote Support

    Progent's Linux support services provide small companies and software developers assistance with managing and maintaining Linux systems that coexist with Microsoft-powered technology. Progent offers your organization access to Linux experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP certification. This wide range of experience offers you an easy one-stop consulting firm to show you how to build and manage a secure and robust mixed-platform network and communications solution that allows Linux and Microsoft coexistence by combining MS Windows with leading Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.

  • System Center 2007 Configuration Manager Network Consultant Microsoft Certified Partner Configuration Manager 2007 Support Outsourcing
  • System Center 2016 Data Protection Manager Professionals SCCMM 2016 Information Technology Consulting
  • California Computer Help Piedmont
  • System Center OpsMgr Support and Setup System Center OpsMgr Technology Consulting Services

  • On-site Support Engineer
    Remote Computer Support Engineer

    For mid-size companies looking for IT support, Progent offers an array of options such as on-site service, remote support, off-site Call Center, 24x7 support with automatic system monitoring, emergency staffing, site relocation services, application development, and professional consulting. For medium-size companies in California or other areas covered by Progent's onsite consultants, Progent provides expert in-person help for fixing technical problems rapidly and affordably.

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  • Technology Consulting Microsoft Operations Manager MOM 2007 Network Consulting
  • Top Quality Catalyst 9136AX Access Point Remote Troubleshooting Catalyst 9117 Access Point On-site Technical Support

  • Emergency Microsoft and Cisco Certified Expert Microsoft Azure hybrid cloud integration Consult
    Cisco Certified Experts Multiple cloud integration Consultancy

    Progent can provide expert remote consulting services to help businesses integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your IT team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that utilize physical IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services such as Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 20 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

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  • Top Rated SQL Server 2017 Performance Tuning On-site Support Emergency SQL Server 2017 Adaptive Query Processing Online Technical Support
  • Training Live Online Windows 10 Instruction Live Online Microsoft Access
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  • 24/7/365 NotPetya ransomware protection and recovery Technology Professional
    ransomware protection review Specialist

    The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness to defend against ransomware or recover quickly from a ransomware attack. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup system that reduces your exposure to ransomware and meets your company's needs.

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  • Windows 8.1 Backup and Restore Troubleshooting Windows 8.1 DirectAccess IT Solution Providers
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  • Database Applications Consulting Services
    RDBMS Support

    Progent's certified database application consultants can provide businesses of any size remote support for popular RDBMS platforms such as Microsoft SQL Server, Oracle, MySQL, and Office Access. Services offered by Progent include installation and integration, application architecture and coding, administration services, synchronization solutions, capacity planning, tuning, migration, security and compliance, backup/restore systems, problem solving, and webinar training.

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  • Help Desk Sharing Online Technical Support
    24x7 Technical Consultant Co-managed Service Desk

    Progent's Network Call Center Outsourcing Support Services for desktop technical support are intended especially for small organizations who need fast access to a Help Desk Call Center with professional telephone support and effective escalation options but who have to operate within a restricted information technology budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Support, Optional Remote Access Provisioning, System Evaluation, Expert Escalation, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Helpdesk Applications Selection and Integration.

  • Windows Server 2022 Storage Replica Consulting Services MCSE Expert Certified Windows Server 2022 Kubernetes Containers Online Help

  • Consulting Services Windows Server 2022 Storage bus cache
    Microsoft Certified Partner Windows 2022 Information Technology Consulting

    Progent's certified Windows Server 2022 consultants can assist your company to plan and carry out an efficient migration to Windows Server 2022 using a self-hosted network architecture or a hybrid model that integrates cloud-based Windows Server Online with a datacenter-based installation of Windows Server 2022.

  • Windows Server 2022 Virtual Machine Technical Support Services Windows Server 2022 with Linux Help and Support
  • 24x7 El Cerrito Integration Consultant California
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  • ransomware cleanup and file recovery Services 24-7 Avaddon ransomware recovery Consultancy

  • Microsoft Dynamics Business Central Application Support
    Dynamics NAV Support Services

    Microsoft Dynamics 365 Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) offers small and midsize businesses a unified soultions for financials, inventory, operations, project management, purchasing, sales and marketing, demand forecasting, and advanced reporting. Progent's Dynamics 365 Business Central/NAV consultants can assist company to maintain your older Dynamics NAV environment or migrate efficiently to a cloud-based, local, or hybrid deployment model.

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  • Help and Support 5500 Wireless Controller
    Top Cisco Certified 802.11 6/6E Migration Remote Troubleshooting

    Progent's Cisco-certified Wi-Fi integration experts can assist organizations to deploy, manage, and debug Cisco Wi-Fi products including Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.

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  • wireless IP phones and Aironet APs Integration wireless IP phones and Meraki APs Integration Support

  • Barracuda Networks F12A Series Firewalls Information systems Security Outsourcing
    Barracuda Networks PA-7500 Series Firewall Cybersecurity Companies

    Barracuda's budget-friendly CloudGen Firewall appliances offer web filtering, safe remote connectivity, SSL tunnel VPN, high-security SD-WAN, and modern Zero-Trust support along with centralized management encompassing your whole enterprise including on-premises, cloud, and hybrid deployment architectures. Public clouds supported include Microsoft Azure, Amazon Web Services, and Google Cloud Platform. Progent has the depth of skill to serve as your single resource for technical help, maintenance, training, and cybersecurity consulting.


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