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What is Progent's response time for providing online technical support?
Progent's Technical Response Center is dedicated to delivering the best quality of remote computer support services available for both urgent as well as non-critical issues. For urgent issues that impact many workers, vital people, or a mission-critical program, the TRC can engage in less than an hour. For non-critical issues, the TRC will within two hours. Under any circumstance, your trouble ticket will be created promptly and correctly, You will be sent a confirmation from the trouble ticket system, and the TRC will contact you regarding every corrected issue to confirm you are comfortable with the results and willing to close the trouble ticket. Learn more details about Progent's TRC Customer Commitment.
Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project Server and Project Online experts offer advanced expertise in deploying and operating all editions of Microsoft Office Project and can provide a wide variety of affordable remote support services based on industry leading practices to help organizations of all sizes to get all the advantages of this powerful platform. Services offered by Progent include system design, installation and migration, strategies for safe file and status sharing among local and offsite users, network infrastructure optimization, and customized webinar training classes.
How can Progent help large enterprises?
Progent's certified consultants can assist enterprises to plan, deploy, and manage major rollouts of core Microsoft, Cisco, and Oracle technology by delivering support services such as Active Directory (AD) expertise, MS Exchange 2016 upgrade support, Exchange 2013 Server integration, SQL Server 2012 DBA services, Cisco network infrastructure design, Oracle DBA and development services, MySQL expertise, and project management assistance. Progent has assisted some of the world's largest enterprises to integrate crucial IT solutions powered by Microsoft technology and can provide transparent branch office support services to enterprises with branch offices or in major cities through the United States.
Which ERP and MRP programs are supported by Progent?Microsoft Dynamics AX ERP Software (formerly Axapta)
Microsoft Dynamics GP Accounting Software (formerly Great Plains)
Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
Microsoft Dynamics RMS)
Macola ES by Exact Software
MAS 90 ERP by Sage Software
QuickBooks Accounting Software by Intuit
Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)
Progent offers Enterprise Resource Planning and Manufacturing Resource Planning consulting for a range of platforms such as:
How can Progent enhance my network security?
Progent's CISA and CISM-certified network security professionals can help you create a comprehensive IT security strategy that includes technologies as well as policies to protect your information resources. Progent's Microsoft Internet Security and Acceleration (ISA) Server consultants and Microsoft Forefront TMG 2010 engineers can help you to support Microsoft's discontinued firewall servers or transition to current security solutions such as Progent's ProSight suite of remote monitoring and management services. Progent's ASA 5500-X firewall with Firepower Services experts can assist you to configure Cisco ASA firewalls for maximum network security. Progent's security vulnerability testing service bundles provide economical and objective analyses of your existing network security profile. Progent's ProSight Email Guard spam filtering service can block spam and email-based viruses before they make it to your firewall.
Can Progent help us integrate teleconferencing services for our at-home workers?
Progent's consultants can help small and mid-size companies to set up and troubleshoot video conferencing applications to enable their at-home workers to collaborate securely and effectively with fellow workers and clients. For details about how Progent can assist businesses to integrate and manage teleconferencing solutions for an at-home workforce, refer to video conferencing expertise for an at-home workforce.
Does Progent offer consulting services for Microsoft Office 365 Excel?
Progent's Microsoft Office 365 Excel development consultants offer affordable online development services for applications that use Microsoft Office Excel or Office 365 Excel as a front-end or back-end platform for specialized software. Progent's engineers can help your company to plan, program, pilot, install, and administer custom software; support and enhance existing ones; and migrate programs based on earlier releases of Excel to newer editions. Progent offers expertise with Microsoft Excel VBA and Office Access programming and can assist you to connect Excel-powered programs to SQL Server or other external databases that can include realtime information. Progent's Excel experts can also assist your organization to set up environments that integrate Excel with other Microsoft platforms such as Office Word, PowerPoint, Project Server, and SharePoint Server. Progent can also help your company to upgrade to more current Excel releases, including the advanced 64-bit release, and can deliver cost-effective remote virtual training classes in Excel that can be customized for individuals or large groups.
We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can supply companies with an information management expert who can act as a temporary or part-time CIO. This experienced IT executive can provide strategic direction to help your company to deploy appropriate IT products to enhance business operations so they align better with your business goals. Your company can develop and install a well thought out information technology strategy without absorbing the cost of a full-time Chief Information Officer. Critical tasks Progent's temporary Chief Information Officer can perform include growth strategies, planning technology budgets, creating models for TCO, reengineering business processes, reviewing contracts with vendors, establishing security policies, cash flow management, automating data center administration, patch management, network asset documentation control, and disaster recovery/business continuity preparedness.
How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultants offer advanced remote consulting services to assist organizations of all sizes to connect their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective hybrid environments that can include Windows and Linux systems and applications in hybrid architectures that combine physical resources along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting.
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If your small business is in the East Bay Oakland/Berkeley area
and you are in need of computer assistance, information technology outsourcing, or high-level services from a Progent professional,
call 510-899-7400 or visit Contact Progent.