Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks





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How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's certified Windows Server 2022 Hyper-V experts and Windows Server 2019 consulting experts can help you evaluate the potential benefits of Hyper-V-powered server virtualization for your company, perform pilot implementations to validate Hyper-V's operation with your line-of-business software, assess your network infrastructure for optimal performance with virtualization solutions, assist you in upgrading to Microsoft Windows Server 2022 or Windows Server 2019 and setting up Hyper-V, train your IT staff to track and manage Hyper-V, provide world-class consulting help for enhancing the security of your virtual servers, design and validate disaster recovery procedures that optimize network availability, and deliver ongoing consulting and technical support including affordable online troubleshooting and turn-key Help Desk outsourcing.

Can Progent help us create a hybrid cloud solution based on Windows Server 2016
Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting services to assist organizations of any size to design and implement a smooth deployment of Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid architecture. Progent can assist your company to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any facet of designing, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica, plus workgroup and multi-domain failover clusters. In addition, Progent's Microsoft Windows Server 2022 migration consultants and Windows Server 2019 migration experts can assist you to design and implement an efficient upgrade from Windows Server 2016 to a newer version of Microsoft Windows Server.

Can Progent help our at-home workers integrate VoIP solutions?
Progent can help small and medium-size companies to deploy VoIP solutions to provide their at-home employees the benefit of virtual access to the company phone infrastructure. For details about how Progent's consultants can assist your teleworkers to configure and debug IP voice solutions, visit VoIP solutions for at-home workers.

Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's virtual desktop technologies lower the effort required for network managers to install software programs so that they are consistent throughout an entire user base, provide the power to control access to critical data, and enable quick deployment of additional or upgraded workstations. With Microsoft Windows Server 2016, the Terminal Services tool has been revamped and renamed Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure that powers RDS simplifies desktop connectivity, enhances responsiveness, tightens data security, centralizes management, and offers an almost seamless user experience. Progent's Windows Server 2016 engineers can help your company to assess the strategic advantages of Microsoft's virtual desktop solutions, set up test and production deployments, optimize your network infrastructure to accommodate virtualized desktops effectively, assess and remediate security problems, and educate your IT administrators to utilize best practices to gain a fast ROI from desktop virtualization.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions including listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales processes, vendors can expand their market, reduce their cost of sales, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and speed up your return on investment.

Does Progent Offer Business Continuity Planning Services?
Progent offers advanced online expertise for disaster recovery/business continuity planning, validation, and education to help your company to prepare for possible disasters, reduce downtime for your most critical IT functions, eliminate data loss, and meet examiners' letters and contractual requirements. Progent's business continuity consultants can work closely with your management and network support group to provide business impact evaluation, define interdependencies, specify human and physical resources required to run your organization, determine key network functions and define acceptable restoration times, qualify hot backup sites, set up safe offsite access capability for key workers, implement emergency notification systems and assign responsibilities for staff, document a complete recovery plan, and provide training for management and technical staff to execute the agreed upon plan. Progent's Windows Server 2019 high availability (HA) cluster experts and Windows Server 2016 disaster recovery consultants can help you to design and build a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's Azure public cloud.

Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the expertise of Microsoft-certified SQL Server 2012 consultants as well as experienced database application developers, database administrators, project managers, Cisco-certified network architects, business continuity planning specialists, and certified data security professionals to assist your business to manage SQL Server 2012. Progent can also provide SQL Server 2016 migration support or SQL Server 2019 migration assistance to help you adopt a more current version of SQL Server.

Which accounting and ERP/MRP platforms are supported by Progent?
Progent's accounting and ERP/MRP software experts offer a variety of support services such as:

  • Dynamics GP Accounting Software education and programming
  • MS Dynamics 365 Business Central/NAV business management software integration
  • Microsoft Dynamics 365 Finance (formerly Dynamics AX and Axapta) enterprise resource planning consulting services
  • Dynamics SL Business Accounting Software (formerly Microsoft Solomon) maintenance and migration
  • Microsoft Dynamics 365 Commerce/RMS deployment
  • Macola expertise
  • MAS 90 ERP maintenance and upgrades
  • QuickBooks Accounting Software integration and guidance
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine) development

    Who founded Progent?
    Progent's founder and chief technologist, Les Kent, was the architect for a multi-media networking solution that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 40-year network support veteran and has managed the design and implementation of hundreds of innovative information technology solutions using Microsoft technologies. Mr. Kent started Progent in order to meet the needs of smaller companies who can't justify the burden of maintaining a large IT group but who still need information systems with enterprise-class dependability, protection, and performance.

    How do Progent's consultants implement knowledge transfer to my in-house IT staff?
    Progent's knowledge transfer services include customized training created for clients who need to expand their knowledge of mainstream office productivity tools and network infrastructure. Find out more about Progent's Office Word and Microsoft 365 Word custom training, MS Office Excel and Microsoft 365 Excel classes and programming help, Microsoft Project expertise, and seminars on macOS and OS X applications. In addition, Progent provides interactive online webinar education seminars. Virtual online classes offer a flexible and affordable way for training your IT staff to use a wide range of important software products.

    Progent also provides detailed documentation for all services performed. These comprehensive service reports provide your internal IT staff a concise and useful chronicle of key technical issues concerning your network and can provide insight on how to anticipate and resolve problems in the future.

    How Can Progent Help with Windows Server 2008 R2?
    The complexity and versatility of Microsoft Windows Server 2008 R2 requires an IT expert with real-world experience and diverse knowledge in architecting and deploying efficient end-to-end business technology environments. The experience of Progent's certified Windows 2008 R2 experts, averaging over 10 years of background integrating Microsoft-based technology, helps insure your success in maintaining and troubleshooting your Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2019 consulting experts and Windows Server 2022 consultants can help you to assess the advantages of upgrading to a current version of Windows Server. If you are planning on creating a hybrid network model that integrates on-premises resources with cloud-based services like those available on Microsoft Azure, Progent can assist you to build an efficient hybrid ecosystem for Windows Server.

    Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
    Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally named CallManager, or with Unified CM Express (CME) to create a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Unified CM applications like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent can deliver support with all aspects of Cisco VoIP Phone integration including designing dial plans, resolving QoS, integrating SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE internetworking capability, and designing Cisco UCS server failover and Cisco SRST systems for high availability.



    More Questions and Answers

    If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or anywhere in the Sacramento area and you require technical assistance, information technology outsourcing, or top-level services from a certified Progent professional, call 916-910-1200 or visit Contact Progent.



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    Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that embodies over a quarter century of background helping manufacturing and distribution companies to simplify complicated supply chains and improve the efficiency of critical business processes in order to get products to market quickly and meet customer commitments dependably. Progent offers the expertise of an ERP consultant with over two decades of background with the SyteLine/CloudSuite Industrial platform. Progent offers online or onsite services that can range from occasional guidance to comprehensive solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, application development, Configure/Price/ Quote, web site integration, technical support, ETL, Excel and SQL integration, disaster recovery planning, and DBA services.

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