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How does Progent handle problem escalation?
Progent utilizes a team model for problem escalation, making it efficient to solve even the most challenging technical issues that can appear occasionally. By taking advantage of hundreds of man-years of background from Progent's Microsoft and Cisco-certified experts, Progent can rapidly and economically repair networking problems that would stymie most IT service organizations. Working with thousands of customers on implementation and integration tasks every year provides Progent a unique perspective concerning what approaches work and which do not in resolving network problems.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent offers two low-cost service packages intended to allow small businesses to receive an impartial security evaluation from a premier security consultant. With Progent's External Network Security Inventory Checkup, a security engineer runs an extensive examination of your network from beyond your firewall to uncover possible risks in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Scan, an engineer runs a system scan from a secure machine inside your company firewall to determine vulnerabilities to internal attacks. The two security inventory services are set up and run from a protected remote site.

How can Progent enhance my network security?
Progent's CISSP and CISM-certified security engineers can assist you develop a comprehensive network security strategy that includes technologies as well as processes to guard your information assets. Progent's Microsoft Internet Security and Acceleration (ISA) Server consultants and Microsoft Forefront Threat Management Gateway engineers can help you to support Microsoft's legacy firewall platforms or transition to current security solutions like Progent's ProSight suite of remote monitoring and management (RMM) services. Progent's ASA firewall with Firepower experts can help you to configure Cisco ASA firewalls for optimum network protection. Progent's security vulnerability scanning service packages provide affordable analyses of your existing external and internal security profile. Progent's ProSight Email Guard spam filtering service can block spam and email-based malware before they make it to your firewall.

Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's desktop virtualization technologies lower the work required for IT administrators to set up applications so they are standardized throughout a corporate workforce, offer the ability to manage rights to critical data, and enable fast installation of new or updated workstations. In Windows Server 2016, the Terminal Services tool has been enhanced and named Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure (VDI) that powers RDS streamlines desktop connectivity, enhances responsiveness, strengthens security, centralizes management, and offers a nearly seamless user environment. Progent's desktop virtualization consultants can assist your company to evaluate the business benefits of Microsoft's desktop virtualization solutions, configure pilot and production deployments, optimize your system infrastructure to accommodate virtualized desktops effectively, evaluate and remediate security problems, and train your IT managers to utilize best practices to achieve a fast ROI from client virtualization.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is committed to delivering the highest level of online network support services offered anywhere for urgent as well as non-critical issues. For urgent issues that affect multiple workers, crucial individuals, or a line-of-business program, the TRC is set up to respond within an hour. For standard problems, the TRC is committed to respond in two hours or less. Under any circumstance, your trouble ticket will be generated quickly and accurately, You will be sent an acknowledgement from the ticketing system, and the TRC will contact you regarding each resolved issue to make sure you are satisfied with the outcome and ready to close out the ticket. Find out more about Progent's TRC Customer Commitment.

Can Progent provide the support of a CISSP-certified cybersecurity consultant?
Progent's CISSP-certified network security consultants can assist organizations of any size with any facet of information system security. Progent can create efficient cybersecurity systems that protect a small business from modern malware attacks or Progent can plan, deploy, and manage a comprehensive security environment for hybrid enterprise networks that support onsite, remote, and mobile clients sharing IT resources distributed over a mix of physical sites and public and private clouds.

Can Progent help us provide secure and easy cloud integration for our at-home workers?
Progent can assist small and mid-size businesses to set up their at-home workforce with secure and efficient integration with cloud services. For information about how Progent's experts can assist companies to configure resilient Cloud access for their at-home workforce, see cloud expertise for a remote workforce.

Can Progent help us migrate to Windows Server 2019?
Progent's certified Windows Server 2019 experts can assist your company to design and carry out a cost-effective migration to Windows Server 2019 using a self-hosted network architecture or a hybrid model that integrates cloud-based Windows Server Online with on-site Windows Server 2019. For details, see Microsoft Windows Server 2019 migration consulting.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Meraki Wi-Fi access point consultants offer remote and onsite support services to help businesses of all sizes to plan, install, manage, upgrade or debug Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help your business to set up and manage Cisco's Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products such as Catalyst, Nexus and Meraki switches, routers and ASA firewalls to create a cohesive ecosystem that delivers the same connectivity, performance, security compliance, ease of management and availability for wired and wireless clients irrespective of their location or computing device. (Refer to Meraki switches integration.)

Can Progent help our business relocate our IT infrastructure?
Progent can provide Microsoft and Cisco-premier IT experts who can show you how to perform a seamless business network relocation to a new site, including data center selection and deployment, project management, defining a comprehensive security strategy that includes physical site security, ISP selection and synchronization, and non-disruptive network upgrades. Progent can in addition assist your company to identify a remote data center to host your critical servers, plan your installation, and deliver continuing colocation site IT services.

Can Progent help us automate network infrastructure mapping and management?
Progent’s ProSight WAN Watch infrastructure monitoring and management service makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or resolving performance bottlenecks. Learn about the complete ProSight family of low-cost network management outsourcing services for small and medium-size organizations.

What online services are available for maintaining Cisco routers?
Some of the common remote Cisco router consulting services available from Progent are setting up domain name, DHCP, routing tables, clock, and user accounts; configuring iBGP and HSRP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; fixing NAT configurations, routing tables, and BGP peering arrangements; installing current IOS image; configuring and testing router failover; troubleshooting VPN tunnel and routing problems; producing a network diagram and documenting configuration; plus policy and availability planning.