California Central Valley
Citrus Heights, Roseville, Folsom:
Expert Computer Support Consulting
Frequently Asked Questions
Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks
- How can Progent help me integrate Microsoft System Center 2012 R2?
- Can Progent help us integrate and tune SQL Server 2017?
- Can Progent help design a fault-tolerant load balancing solution?
- Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
- Can Progent help me configure Database Availability Groups for Exchange 2013?
- Can Progent help set up secure and fault-tolerant email?
- Can Progent help us integrate VoIP solutions for at-home workers?
- How Can Progent help us to use Microsoft Power BI for business analytics?
- How can Progent help us with our hybrid cloud solution?
- Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent's System Center 2012 consultants have over 15 years of background configuring, maintaining and troubleshooting the core platforms that make up System Center and can help you to design, configure, manage, and repair your Microsoft System Center solution to optimize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent also offers System Center 2016 upgrade consulting to assist your organization to move to the latest version of System Center from an older release or from another datacenter management platform to deliver the benefits of enterprise-class deployment, centralized management, security and compliance, plus datacenter and critical application performance monitoring.
Can Progent help us integrate and tune SQL Server 2017?
Progent's Microsoft-certified SQL Server 2017 consultants can assist you to assess the business benefits of migrating to SQL Server 2017 and can assist your organization to design and implement an efficient migration of your databases and applications to any network model including onsite, cloud-hosted, or hybrid. Progent's consultants can provide remote or on-premises support services ranging from as-needed architecture review or debugging to comprehensive project management to make sure your SQL Server 2017 initiative is successfully completed on schedule and on budget. To learn more, visit SQL Server 2017 integration consulting.
Can Progent help design a fault-tolerant load balancing solution?
Load balancing your servers improves performance and offers fault tolerance by working around failed servers in a load-balanced array. Progent's load balancing consulting services cover a wide assortment of high-availability load balancing technologies including network load balancing, load balanced application software, network infrastructure routing, and content dispatching products such as F5 Networks 3DNS. Fault tolerant load balancing providers for which Progent can provide consulting expertise include Microsoft Windows 2008 Server R2 Network Load Balancing Manager, the NLB feature of Microsoft Windows Server 2012, Virtual Machine Load Balancing in Windows Server 2016, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Distributed Director and Cisco CDN Software, and F5 Networks BIG-IP.
Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can show you how to create, rationalize and execute a plan to move to Windows Server 2012 R2 or later from a Windows Server 2003 or Windows 2000 Server environment. Progent's Microsoft-certified consultants can also provide affordable and effective remote consulting services and engineering support so you can maintain 2012 deployments. Progent can assist you to assess the business value of migrating from previous releases of Microsoft Windows Server and can follow best practices to ensure a smooth move to Windows Server 2012 R2 or later. In case you are planning on creating a hybrid architecture that combines local resources with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid solutions
Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group (DAG) is the basic unit of high availability (HA) and resilience for Exchange Server 2013 Mailbox (MBX) servers. Introduced in Exchange 2010, a DAG is a collection of up to 16 MBX servers in which any server in a DAG can contain a replica of an Exchange mailbox database from a different server. DAG servers work together to recover unassisted from breakdowns that impact mailbox databases. Progent's certified Exchange experts offer Database Availability Group support services to assist your organization to design, deploy and maintain an HA solution for your Exchange mailbox servers. Also, Progent's Exchange 2016 Server consultants can help you move your Microsoft Exchange Server 2013 DAG environment to Exchange Server 2016.
Can Progent help set up secure and fault-tolerant email?
Progent offers small and mid-size businesses access to an engineer with experience in MS Exchange 2016 Server upgrade support, Exchange Server 2013 DAG configuration, Exchange Server 2010 design, Windows Server 2016 Privileged Access Management and Cloud Witness integration, Windows Server 2012 R2 Live Migration support services, Windows 2008 clustering integration, and Data Protection Manager deployment to help you build a fault-tolerant messaging environment that supports local users, branch offices, telecommuters, and mobile workers. Progent's ProSight Email Guard is a spam filtering service that stops spam and email-based viruses and features cloud-based disaster recovery via email spooling. Progent's CISSP and CISM-certified network security engineers can help your company to develop infrastructure, security policies, and operational processes that optimize Exchange security.
Can Progent help our at-home workers integrate VoIP solutions?
Progent can assist small and medium-size organizations to deploy VoIP solutions to provide their at-home employees the benefit of transparent access to the company phone system. To find out about ways Progent's experts can assist your teleworkers to configure and debug VoIP platforms, refer to VoIP support services for an at-home workforce.
How Can Progent help us to use Microsoft Power BI for business analytics?
Progent's Power BI consultants can assist your business to plan, install, maintain, update or debug your Power BI solution. Progent can also assist you to prepare your source data for Power BI reports and dashboards. Progent can assist you implement and manage a local, cloud, or hybrid architecture to run Power BI. To learn more, visit Progent's Power BI integration consulting.
How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultants offer advanced remote support to assist companies of all sizes to connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective hybrid ecosystems that support Windows and Linux systems and apps in hybrid topologies that combine physical IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging.
Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the support of RIM BlackBerry-premier professionals who can assist small companies to plan, administer, and support BlackBerry Enterprise Server and BlackBerry mobile devices affordably and effectively, eliminating the need for an internal BlackBerry expert and reducing the cost and distraction of maintaining a mobile workforce. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-expert experts, Cisco CCIE-certified engineers, and CISSP and CISM-certified security professionals. This wide range of knowledge, in conjunction with Progent's efficient online support model, provides small businesses an efficient option for integrating BlackBerry devices and software seamlessly into their IT network.
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Zero-downtime Network Remote Consulting
Network Load Balancing Computer Consultants
Progent’s Disaster Recovery/Business Continuity (DR/BC) specialists have extensive experience helping small organizations to minimize system downtime by providing affordable remote consulting support for disaster recovery/business continuity planning, high-availability IT architecture, data backup and restore solutions, and non-disruptive maintenance. Progent’s business continuity experts can assist you to develop and validate a sensible business continuity plan that matches your business goals and IT budget. Progent’s disaster recovery specialists can help you to design, deploy, and maintain fault-tolerant technologies including non-stop Internet connectivity, virtualized servers, clustering, load balancing, transparent online backup, and multi-location data centers.
Apple macOS and Windows Engineer
Windows and macOS Network Engineer
Progent's support specialists in Apple OS X and Windows technology can show you how to combine Apple Macintosh and Windows systems into cohesive networks with full sharing and collaboration functionality. Enabling efficient cooperation among a mix of servers and workstations powered by Mac OS and Microsoft Windows requires broad knowledge of and background with Mac and Microsoft products. Progent's experience in Microsoft and Apple consulting makes it possible to provide expert assistance to companies that rely on these technologies to keep their strategic advantage. Progent can also assist you to interface Apple's iPhones and iPads with your Windows network.
Cisco Switch Small Business Computer Consulting Group
Cisco Planning Professionals
Progent's Cisco CCIE network infrastructure consultants can help you to configure, manage, upgrade and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone support, and CUCM/CallManager software expertise.
Windows Mobile 7 Consult
Emergency Specialists Blackberry
Progent’s consultants offer expertise in multiple disciplines relevant to mobile networking including network architecture, wireless data synchronization, wireless security, mobile email, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless application development. Progent's Microsoft certified professionals can save your business work and expense by using their wireless expertise to help you select and configure wireless connectivity technologies that make sense for your business. Progent can also tune your IT architecture so that mobile data devices work better.
Exchange 2000 Upgrade Consultant
Microsoft Exchange Remote Support Services
Progent is among the most qualified network support firms for integrating email and messaging systems based on Exchange 2000 Server. Progent is skilled in helping small companies get the full advantages of Exchange 2000 for typical situations such as updating from Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 support.
802.11ac Planning On-site Technical Support
Wave 2 WiFi IT Services
Progent's Wireless Consulting Services provide a fast, affordable way for companies of all sizes to deploy, manage and troubleshoot the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and deploy appliances like Cisco's Aironet and Meraki access points and wireless controllers. For wireless email and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Support Services PowerPoint for Mac
VBA for Mac Integration Services
Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the industry's most familiar office productivity applications. Progent's Apple-certified Macintosh consultants can show you how to set up Microsoft Office for Macintosh on a mixed-platform network combining Apple OS X and Windows platforms so that Mac users can access the new features in Microsoft Word, Excel, PowerPoint and Entourage in order to share data and network resources with co-workers who run Windows. Progent's consultants have expertise with both Apple Macintosh and Windows technology and can support networks that combine Mac with Windows systems with complete resource sharing, or environments which intentionally limit collaboration between Mac and Windows systems.
Dynamics GP On-site Support
Dynamics GP/Great Plains Features Computer Consultant
Microsoft Dynamics GP/Great Plains can help you expand and control your company more efficiently by offering deep access to decision-driving information and a rapid return on investment. Microsoft Dynamics GP/Great Plains confers important business benefits such as its ability to expand the presence of your company, manage your financials, automate financial processes, standardize processes across your business, improve inventory control, increase order accuracy, expand sales and shorten lead-time, and increase free cash flow. Progent can help you set up and maintain a robust, secure server and communications infrastructure to support Great Plains, and can provide expert Microsoft Dynamics GP support professionals to help you derive the full benefits of your Microsoft Dynamics GP business management system.
After Hours Consultant Services Extended Service Desk
Specialist Shared Help Desk
Progent's Computer Contact Center Outsourcing Services for desktop technical support are designed especially for small businesses who need fast availability of a Help Desk Call Center with professional phone support and effective escalation options but who have to work within a limited network support budget. Important components of Progent's Help Desk Outsourcing Services are Helpdesk Support, Optional Remote Access Support, System Evaluation, Problem Prioritization, Virtual Helpdesk Support, Per Minute Billing, and Help Desk Call Center Software Recommendation and Deployment.
Citrix XenDesktop desktop virtualization Consultancy
Windows desktop virtualization Consultancy
Citrix has developed a powerful family of platforms that deliver enterprise-class manageability, scalability, and responsiveness for virtualizing servers and for centralized distribution of virtual Windows desktops and applications. For delivering virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For making and managing virtual servers, Citrix offers Citrix XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can assist your company to assess the strategic benefits of Citrix technology and help you plan, validate, implement, optimize, and maintain Citrix solutions.
Consulting CloudSuite 9.00
Infor SyteLine CloudSuite Specialists
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that incorporates more than a quarter century of background helping manufacturing and distribution companies to simplify complex supply chains and streamline critical business processes in order to get products to market fast and meet customer commitments consistently. Progent can provide the skills of an ERP consultant with more than two decades of experience working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or on-premises services that can range from occasional guidance to comprehensive solution design and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, business analysis, customization, CPQ, web site integration, troubleshooting, ETL, Excel and SQL integration, training, and DBA services.
Small Office Software Consulting Firm
Small Office Networking Firms
Progent's Microsoft and Cisco certified computer consultants offer advanced support for a wide array of technologies and can deliver that assistance online anywhere in the U.S. or onsite in major cities across the United States and anywhere in . Progent offers remote help for networks powered by Windows, UNIX, Linux, Solaris, or Apple macOS and OS X, or for environments that incorporate a mix of Microsoft and UNIX-based technology. Progent also offers the expertise of Cisco CCIE infrastructure engineers for the toughest connectivity issues, as well as the the assistance of CISM-qualified security engineers to assist with high-level security design and troubleshooting. Progent has delivered remote network support to companies in every state in the United States.
Open Now Cisco Cisco Virtual Private Network Network Consultant
Remote Access IT Services
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company integrate and support Cisco’s security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the versatility to expand with your growing business requirements. Progent’s Cisco-Premier network consultants support Cisco’s comprehensive line of products targeted at preventing data pilfering, virus and worm assaults, DDoS attacks, and other security risks to your information system. Progent can show you how to integrate Cisco products to get secure access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a centralized user access control foundation for user authentication, authorization, and accounting from a graphical Web interface.
Engineer MySQL migration
MySQL Enterprise Edition Engineer
Progent can provide affordable online access to an Oracle MySQL RDBMS DBA or software developer and can help businesses of all sizes to integrate and maintain MySQL in a reliable network environment that offers advanced speed, expandability, and protection. Progent also has proven skill helping companies port databases from an Oracle environment to MySQL.
Web Application Security Assessment Consulting Services
Cybersecurity Vulnerability Assessment Engineer
Progent has created several security service bundles intended to provide larger corporations an objective and thorough security evaluation from a group of certified security engineers. All Progent's security assessment bundles feature a suite of services including network scans from inside and from outside the network security perimeter, expert interpretation of scanned data by certified security consultants, production of a paper documenting the results, plus a live concise executive outbrief and a detailed live review for internal network engineers.
CIO IT Consultants
CIO Professionals
Progent can provide the part-time or temporary services of a seasoned CIO who can offer a broad perspective to help you select and maintain IT solutions appropriate for your present needs and that can be a firm basis for your future growth. Progent's temporary Chief Information Officer services offer economic leverage to organizations trying to maximize the benefits from their IT expenditures but who are without the budget or hesitant to take on another high-level manager to their full-time staff. Since Progent is vendor-agnostic, with a sizable staff of engineers certified to maintain all major OS platforms and connectivity technologies plus a wide selection and application software, Progent is in a unique position to offer unbiased recommendations along with expert technical help for building and maintaining IT solutions that fit the particular needs of your organization.
Call Center Sharing Remote Support
Shared Call Center IT Consulting
Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Help Desk services are offered at a significant discount from Progent's regular desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex problems.
Windows 2008 Active Directory Remote Technical Support
Engineer Microsoft Active Directory
Windows Enterprise Directory demands extensive practical experience to integrate optimally across an enterprise. Progent’s Microsoft Premier consultants are skilled in designing, deploying, and troubleshooting complex Enterprise AD projects. Progent’s areas of expertise with Windows Active Directory include replication problems, multi-domain partition design, correcting corrupted AD objects, cleaning up legacy legacy version configuration objects in online Active Directory systems, and fixing unsuccessful configurations of AD and Active Directory-associated programs.
Exchange 2007 Server Specialist
Support Services Microsoft Exchange
Progent's Microsoft certified consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 migration plan that avoids productivity disruption, simplifies ongoing support requirements, and makes your Exchange Server 2007 easy to manage. For complex multi-server or multi-location upgrades, Progent offers the experience to complete your move quickly and affordably. Progent's Exchange 2007 support, repair, and design offerings include expertise with the configuration of outside vendor add-ons to Exchange 2007 Server and the creation of unified messaging implementations based on Exchange 2007 Server.
Security Penetration Testing Forensics Services
Security Penetration Testing Testing
Stealth penetration checking is an important component of any comprehensive network security strategy. Progent’s security experts can run thorough intrusion tests without the awareness of your company's internal network support resources. Unannounced penetration checking shows whether existing security monitoring tools such as intrusion detection warnings and event log analysis are correctly set up and consistently monitored.
Emergency Solaris Consult
Immediate UNIX Services
If your company network mixes Solaris technology with MS Windows, Progent can help you to integrate your servers into a cohesive network that allows all your OS platforms to coexist for easy management, seamless dataflow, high reliability, superior throughput, and tight protection. Progent's Sun Solaris and Microsoft Windows integration assistance offerings feature IT infrastructure integration and service, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, online technical help and troubleshooting, on-site technical support, and Help Desk Call Center support.
ProSight Infrastructure Monitoring Integration Support
Troubleshooting Automatic Network Topology Diagrams
Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance issues.
Mac Remote Engineer
OS X Remote Consulting
Progent offers national remote help and consulting services for businesses who operate Apple macOS and OS X networks or whose IT systems include a mix of Mac and Microsoft products. Progent's engineers offer Mac users a variety of services including desktop assistance, upgrading to the current version of macOS from legacy versions of macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist your business with iPhone and iPad support, or moving to iCloud. Remote network consulting offers maximum return for your information technology budget by extending user productivity and shortening the hours billed for network analysis and repair. Sophisticated online access tools and experienced service specialists and consultants combine to enable Progent to solve the majority of network issues without wasting time and expense by going to your location. In the vast majority of cases your IT issues can be dealt with over the phone or via a combination of telephone support and remote access. Progent can make available Cisco CCIE network experts and CISSP certified security professionals to assist you with the most difficult network issues.
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