More Questions and Answers
Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
Microsoft Exchange Server 2016 provides significant improvements compared to previous versions of the Exchange platform through innovations including native support for fault-tolerant mailbox server clusters called Database Availability Groups support for low-cost disk storage to cut the cost of big e-mail inboxes, a feature-rich OWA web client that works with more browsers, advanced voice mail capability including voice-to-text conversion, and a variety of utilities for enhancing security and compliance. Microsoft estimates that if carefully deployed, current releases of Microsoft Exchange can cut email expenses by 50-80%. Since Microsoft has stopped supporting Exchange 2003, businesses have an additional reason to ask Progent's Microsoft Exchange 2016 consultants about upgrading to the latest version of Exchange.
Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Microsoft Dynamics GP 2015 R2 features a revamped architecture that enhances cloud integration, works with the most popular smart phones and tablets, permits single login with Azure Active Directory, and tightens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants and developers offer the depth and breadth of knowledge and experience to address the critical technical and business issues involved with deploying and managing Dynamics GP 2015 R2 and can help you to perform an efficient migration that will optimize the return on your investment in this mission-critical product.
Can Progent transparently supplement and automate our Help Desk?
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, see Progentís Help Desk sharing services.
How Can Progent help our company support or upgrade Exchange 2013?
Microsoft Exchange Server 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange 2010 and delivers powerful innovations plus a revamped architecture. These improvements favorably impact key facets of IT like manageability, availability, compliance, operational costs, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can deliver remote or on-premises support to assist your organization to administer, optimize and troubleshoot your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise and Exchange Online consulting to help you upgrade to a more current release of Exchange Server in a local, cloud-hosted, or hybrid deployment model.
Which accounting and ERP/MRP platforms are supported by Progent?Microsoft Dynamics GP Business Accounting Software education and programming
MS Dynamics 365 Business Central/NAV business management software (formerly Navision) support
Microsoft Dynamics 365 Finance (formerly Dynamics AX and Axapta) ERP consulting
Dynamics SL Business Accounting Software (formerly Solomon) customization and migration
MS Dynamics 365 Commerce/RMS configuration
Macola ERP mentoring
MAS 90 customization and upgrades
QuickBooks Accounting Software planning and guidance
Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine) customization
Progent's accounting and ERP applications consultants offer a variety of services such as:
How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
Progent's Jabber consultants offer remote or onsite support to assist businesses of all sizes to design, implement, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified CM infrastructure. Progent can provide in-depth support for all the technologies that go into creating an end-to-end Jabber collaboration solution including Cisco network devicesand management tools, Microsoft Office 365 applications, Windows and Mac computers, iOS and Android smartphones, SIP trunking, Wi-Fi systems, security and compliance, cloud computing, immersive telepresence systems, PBX products, business continuity, and the many other pieces of a cohesive collaboration ecosystem.
How can Progent enhance my network security?
Progent's CISA and CISM-certified security professionals can assist you create a company-wide IT security strategy that includes technologies plus policies to protect your information resources. Progent's ISA Server experts and Forefront TMG specialists can help you to maintain Microsoft's older firewall platforms or migrate to modern security solutions such as Progent's ProSight suite of remote monitoring and management (RMM) services. Progent's ASA 5500-X firewall with Firepower Services experts can assist you to deploy Cisco ASA firewalls for optimum network security. Progent's security vulnerability testing service bundles provide low-cost analyses of your current network security profile. Progent's ProSight Email Guard spam filtering service can stop spam and email-borne malware before they make it to your security perimeter.
Does Progent offer a secure data backup service for small businesses?
Progent's ProSight Data Protection Services cloud backup and disaster recovery offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Find out about Progent's complete ProSight series of low-cost outsourced network management services for small organizations
How can Progent help us configure and manage Wi-Fi networks based on Ubiquiti UniFi Wi-Fi access points?
Ubiquiti's UniFi family of Wi-Fi network appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. Ubiquiti UniFi devices installed on multiple sites with thousands of APs can be remotely configured and managed using Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, management, optimization, troubleshooting, monitoring, and analytics. Progent can provide the expertise of seasoned wireless consultants who can help you to assess the value of Ubiquitiís UniFi technology for your business and assist you to design, install, manage, and troubleshoot your UniFi solution. For details, see Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration.
Can Progent provide certified expertise for information assurance and SIEM solutions?
Global Information Assurance Certification was founded in 1999 to certify the knowledge of network security professionals. GIAC certifications are acknowledged by businesses and institutions throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide help with all of the network security capabilities addressed within the GIAC certification including evaluating network vulnerability, security incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions for compliance with government mandates for reporting security incidents.
Does Progent Offer Business Continuity Planning Services?
Progent can provide advanced remote expertise for disaster recovery/business continuity planning, validation, and training to assist you to respond to possible catastrophes, minimize service disruption for your most critical IT functions, eliminate data loss, and meet regulatory mandates and business obligations. Progent's business continuity experts can work closely with your management and IT administration group to provide risk evaluation, define interdependencies, identify human and physical assets required to run your business, prioritize crucial network services and specify acceptable restoration times, qualify hot backup sites, configure secure remote access capability for crucial workers, implement emergency notification systems and assign duties for staff, write a comprehensive recovery and test plan, and train key people to carry your business continuity solution. Progent's Windows Server 2019 failover cluster consultants and Windows Server 2016 disaster recovery/business continuity consultants can assist you to create an affordable disaster recovery/business continuity solution for hybrid cloud deployments using failover cluster tools field-tested in Microsoft's Azure public cloud.
Does Progent Offer MySQL Application Programming and DBA Services?
Progent's MySQL application programmers, database architects, and database administrators can provide affordable remote database administration or software development support and can help businesses of any size to configure and manage MySQL in a dependable network infrastructure that provides high levels of speed, expandability, and security. Progent also has experience assisting companies port applications from an Oracle environment to MySQL.
Can Progent help us integrate teleconferencing services for our at-home workers?
Progent's consultants can assist small and medium-size companies to configure and debug conferencing applications to allow their at-home workforce to interact securely and productively with fellow workers and clients. To learn about how Progent's consultants can help organizations to integrate and maintain conferencing platforms for teleworkers, see video conferencing expertise for teleworkers.
More Questions and Answers
If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or
anywhere in the Sacramento area
and you are in need of computer support, IT outsourcing, or high-level expertise from a certified Progent professional,
call 916-910-1200 or visit Contact Progent.