|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-certified IT experts have extensive real-world industry backgrounds, in the trenches of IT support, performing a multitude of technical projects for a broad assortment of customers. Every Progent IT professional brings a proven set of personal best practices from this extensive industry background, and these are further refined by the company-wide best practices training that Progent instills in its engineering staff. For larger engagements, Progent experts utilize the Microsoft Solutions Framework (MSF) model for task management which breaks projects down into well defined and manageable phases that minimize the chances of a project spinning out of control.
Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent can provide the support of BlackBerry-premier experts who can help small businesses to plan, administer, and support BlackBerry Enterprise Server and BlackBerry mobile devices affordably and effectively, doing away with the requirement for an in-house BlackBerry expert and minimizing the expense and distraction of supporting a mobile workforce. Progent's BlackBerry specialists have extensive backgrounds cooperating with Progent's Microsoft-premier consultants, Cisco CCIE engineers, and CISSP and GIAC-certified security engineers. This breadth of expertise, in conjunction with Progent's proven remote service delivery model, provides small and mid-size businesses an efficient solution for incorporating BlackBerry technology productively into their information system.
What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of co-sourcing that allows your in-house IT team to take advantage of the server monitoring activities of an outside IT support firm. If your company has a small in-house information technology staff, Progent's Managed Network Monitoring co-sourcing offering is an economical way to increase network uptime, throughput and security.
Key features of Progent's Managed Network Monitoring Package include:
Progent performs a needs evaluation and installs Operations Manager
Progent sets up a remote Microsoft Operations Manager server to track your IT system
Progent provides Help Desk support services, coordinated with Microsoft Operations Manager
Progent remotely tracks, analyzes, and/or fixes network trouble spots
Progent provides regular IT management including installation of service packs and security patches
Hardware must be under vendor's on-site warranty program
Can Progent provide certified expertise for information assurance and SIEM solutions?
Global Information Assurance Certification was established in 1999 to certify the knowledge of network security professionals. GIAC certifications are recognized by companies and institutions throughout the world including and the United States NSA. Progent's GIAC-certified information assurance specialists offer support for any of the security services covered under GIAC certification including evaluating network vulnerability, incident handling, intrusion detection, web-based application security and security information and event management (SIEM) solutions for compliance with regulatory mandates for reporting security events.
What services are available from Progent to support Windows Server 2003?
Progent can help you with administering, maintaining and troubleshooting business network solutions powered by Windows Server 2003, and can help with your transition to Windows Server 2012 R2 or later from Microsoft Windows Server 2003. Progent's migration services cover design, installation, configuration, testing, training, and online technical support. If you are planning on creating a hybrid architecture that combines on-premises systems with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid solutions.
How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include customized training designed for clients who want to increase their understanding of mainstream office productivity tools and network hardware. Learn more about Progent's Office Word and Office 365 Word training, Microsoft Office Excel and Office 365 Excel training and consulting, MS Project expertise, and seminars on Apple macOS and OS X application software. Progent also offers live remote webinar training classes. Virtual online webinars provide a versatile and low-cost solution for training your IT staff to operate a broad range of key applications.
Progent also offers itemized documentation for all delivered services. These in-depth service reports offer your in-house IT staff a concise and useful history of important technical issues surrounding your network and can shed light on how to anticipate and resolve problems in the future.
What types of organizations can Progent help?
Progent offers IT outsourcing, Azure and Amazon AWS cloud integration plus desktop and mobile support for small and midsize businesses, affordable online IT consulting for local governments and school districts, plus branch office networking support and disaster recovery/business continuity solutions for enterprises. Progent's small business customers typically cannot justify the hassle and cost needed to have their own full-time IT management team and rely on Progent for as-needed guidance, system integration and remediation. SMBs find it cost effective to utilize Progent's remote expertise on an as-needed basis for tasks like Microsoft Windows Server deployment, Exchange Server migration, network appliance patching, datacenter relocation, cloud integration, or Call Center services. For enterprise-class disaster recovery systems, Progent can provide fast online or on-premises access to a Cisco-certified CCIE network engineer, a VMware VCDX-certified Site Recovery Manager consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISA and CISM-certified data security consultants can provide a range of security assessment services designed for networks of all types and sizes.
Does Progent offer desktop support services?
Progent offers a broad array of cost-effective support services to help your business to install, configure, troubleshoot, and manage workstations and notebooks powered by Windows, macOS and OS X, or popular versions of Linux. Progent's desktop consulting services include Windows 10 migration consulting, Microsoft Windows 8.1 configuration and support, Microsoft Windows 7 technical support, Microsoft Office and Office 365 integration and training, and 64-bit computing upgrades.
What Microsoft financial reporting applications can Progent help customize?Microsoft Dynamics AX ERP Software (formerly Axapta)
Microsoft Dynamics GP Accounting Software (formerly Great Plains)
Microsoft Dynamics NAV Business Management Software (formerly Navision)
Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
Microsoft Dynamics RMS
Progent's Experts Team provides comprehensive consulting know-how in special application areas, allowing you to tailor responsive, affordable and effective IT solutions that fit the unique needs of your company. Progent's software application developers can help your business to customize Microsoft's major eCommerce-capable products such as:
Does Progent Offer MySQL Application Programming and DBA Services?
Progent's MySQL application programmers and DBAs offer cost-effective online DBA or software development support and can assist businesses of all sizes to integrate and support MySQL within a reliable IT infrastructure that provides advanced performance, expandability, and security. Progent also has experience helping businesses port applications from an Oracle environment to MySQL.
We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can supply organizations with an IT management expert who can serve as a part-time CIO. This veteran IT executive can provide long-term direction to help your company to integrate sensible IT products to improve business operations so they align better with your corporate goals. Your company can develop and implement a well thought out IT plan without absorbing the expense of a full-time Chief Information Officer. Critical tasks Progent's part-time CIO can perform include growth strategies, establishing technology budgets, building models for Total Cost of Ownership, optimizing business processes, negotiating contracts with suppliers, establishing security policies, monitoring service level agreements, streamlining data center administration, software revision tracking, network asset documentation control, and disaster recovery planning.
How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultants can provide expert online consulting support to assist organizations of all sizes to integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in hybrid architectures that combine physical IT assets along with cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting.
More Questions and Answers
If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or
anywhere in the Sacramento area
and you are looking for technical help, IT outsourcing, or top-level services from a Progent engineer,
call 916-910-1200 or visit Contact Progent.