Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks

More Questions and Answers

Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
Microsoft Exchange Server 2016 provides significant improvements compared to previous versions of the Exchange platform through innovations including native support for fault-tolerant mailbox server clusters called Database Availability Groups support for low-cost disk storage to cut the cost of big e-mail inboxes, a feature-rich OWA web client that works with more browsers, advanced voice mail capability including voice-to-text conversion, and a variety of utilities for enhancing security and compliance. Microsoft estimates that if carefully deployed, current releases of Microsoft Exchange can cut email expenses by 50-80%. Since Microsoft has stopped supporting Exchange 2003, businesses have an additional reason to ask Progent's Microsoft Exchange 2016 consultants about upgrading to the latest version of Exchange.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Microsoft Dynamics GP 2015 R2 features a revamped architecture that enhances cloud integration, works with the most popular smart phones and tablets, permits single login with Azure Active Directory, and tightens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants and developers offer the depth and breadth of knowledge and experience to address the critical technical and business issues involved with deploying and managing Dynamics GP 2015 R2 and can help you to perform an efficient migration that will optimize the return on your investment in this mission-critical product.

Can Progent transparently supplement and automate our Help Desk?
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, see Progentís Help Desk sharing services.

How Can Progent help our company support or upgrade Exchange 2013?
Microsoft Exchange Server 2013 incorporates significant enhancements to the capabilities of Microsoft Exchange 2010 and delivers powerful innovations plus a revamped architecture. These improvements favorably impact key facets of IT like manageability, availability, compliance, operational costs, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can deliver remote or on-premises support to assist your organization to administer, optimize and troubleshoot your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise and Exchange Online consulting to help you upgrade to a more current release of Exchange Server in a local, cloud-hosted, or hybrid deployment model.

Which accounting and ERP/MRP platforms are supported by Progent?
Progent's accounting and ERP applications consultants offer a variety of services such as:

  • Microsoft Dynamics GP Business Accounting Software education and programming
  • MS Dynamics 365 Business Central/NAV business management software (formerly Navision) support
  • Microsoft Dynamics 365 Finance (formerly Dynamics AX and Axapta) ERP consulting
  • Dynamics SL Business Accounting Software (formerly Solomon) customization and migration
  • MS Dynamics 365 Commerce/RMS configuration
  • Macola ERP mentoring
  • MAS 90 customization and upgrades
  • QuickBooks Accounting Software planning and guidance
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine) customization

    How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
    Progent's Jabber consultants offer remote or onsite support to assist businesses of all sizes to design, implement, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified CM infrastructure. Progent can provide in-depth support for all the technologies that go into creating an end-to-end Jabber collaboration solution including Cisco network devicesand management tools, Microsoft Office 365 applications, Windows and Mac computers, iOS and Android smartphones, SIP trunking, Wi-Fi systems, security and compliance, cloud computing, immersive telepresence systems, PBX products, business continuity, and the many other pieces of a cohesive collaboration ecosystem.

    How can Progent enhance my network security?
    Progent's CISA and CISM-certified security professionals can assist you create a company-wide IT security strategy that includes technologies plus policies to protect your information resources. Progent's ISA Server experts and Forefront TMG specialists can help you to maintain Microsoft's older firewall platforms or migrate to modern security solutions such as Progent's ProSight suite of remote monitoring and management (RMM) services. Progent's ASA 5500-X firewall with Firepower Services experts can assist you to deploy Cisco ASA firewalls for optimum network security. Progent's security vulnerability testing service bundles provide low-cost analyses of your current network security profile. Progent's ProSight Email Guard spam filtering service can stop spam and email-borne malware before they make it to your security perimeter.

    Does Progent offer a secure data backup service for small businesses?
    Progent's ProSight Data Protection Services cloud backup and disaster recovery offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Find out about Progent's complete ProSight series of low-cost outsourced network management services for small organizations

    How can Progent help us configure and manage Wi-Fi networks based on Ubiquiti UniFi Wi-Fi access points?
    Ubiquiti's UniFi family of Wi-Fi network appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and managed switches. Ubiquiti UniFi devices installed on multiple sites with thousands of APs can be remotely configured and managed using Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, management, optimization, troubleshooting, monitoring, and analytics. Progent can provide the expertise of seasoned wireless consultants who can help you to assess the value of Ubiquitiís UniFi technology for your business and assist you to design, install, manage, and troubleshoot your UniFi solution. For details, see Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration.

    Can Progent provide certified expertise for information assurance and SIEM solutions?
    Global Information Assurance Certification was founded in 1999 to certify the knowledge of network security professionals. GIAC certifications are acknowledged by businesses and institutions throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide help with all of the network security capabilities addressed within the GIAC certification including evaluating network vulnerability, security incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions for compliance with government mandates for reporting security incidents.

    Does Progent Offer Business Continuity Planning Services?
    Progent can provide advanced remote expertise for disaster recovery/business continuity planning, validation, and training to assist you to respond to possible catastrophes, minimize service disruption for your most critical IT functions, eliminate data loss, and meet regulatory mandates and business obligations. Progent's business continuity experts can work closely with your management and IT administration group to provide risk evaluation, define interdependencies, identify human and physical assets required to run your business, prioritize crucial network services and specify acceptable restoration times, qualify hot backup sites, configure secure remote access capability for crucial workers, implement emergency notification systems and assign duties for staff, write a comprehensive recovery and test plan, and train key people to carry your business continuity solution. Progent's Windows Server 2019 failover cluster consultants and Windows Server 2016 disaster recovery/business continuity consultants can assist you to create an affordable disaster recovery/business continuity solution for hybrid cloud deployments using failover cluster tools field-tested in Microsoft's Azure public cloud.

    Does Progent Offer MySQL Application Programming and DBA Services?
    Progent's MySQL application programmers, database architects, and database administrators can provide affordable remote database administration or software development support and can help businesses of any size to configure and manage MySQL in a dependable network infrastructure that provides high levels of speed, expandability, and security. Progent also has experience assisting companies port applications from an Oracle environment to MySQL.

    Can Progent help us integrate teleconferencing services for our at-home workers?
    Progent's consultants can assist small and medium-size companies to configure and debug conferencing applications to allow their at-home workforce to interact securely and productively with fellow workers and clients. To learn about how Progent's consultants can help organizations to integrate and maintain conferencing platforms for teleworkers, see video conferencing expertise for teleworkers.

    More Questions and Answers

    If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or anywhere in the Sacramento area and you are in need of computer support, IT outsourcing, or high-level expertise from a certified Progent professional, call 916-910-1200 or visit Contact Progent.

    An index of content::

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Microsoft Hyper-V 3.0 Server Virtualization Professionals

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  • Wireless Security Remote Consulting
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    Progent's Wireless Consulting Services provide a fast, economical option for businesses of any size to configure, manage, monitor and repair cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to design and deploy hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and online business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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  • Windows 2003 Server Support and Setup
    Windows Server 2003 Consulting Services

    Progent's certified Windows 2003 Server consultants can provide computer help and IT consulting services for the complete family of Microsoft .NET Servers, Windows Server 2003, and Windows Server 2000. Progent's Microsoft Windows 2003 upgrade, configuration, administration, and support offerings include system planning, installation, project management, on-premises and remote network support and repair, Help Desk outsourcing, expert security services, turn-key outsourcing, and expert co-sourcing.

  • Consulting Services ProSight Virtual Hosting Biggest ProSight Virtual Server Private Cloud Hosting Professionals

  • Cisco VoIP Phones and Presence Computer Consultants
    Telepresence Professional

    Progent's Cisco certified network infrastructure consultants offer advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

  • Consulting Skype for Business and Android IT Consulting Microsoft Skype for Business IM

  • Troubleshooting Sun Solaris
    Solaris Professionals

    Progent's Sun Solaris platform support experts offer small businesses and software developers assistance with managing and maintaining Solaris environments that run with Microsoft-based technology. Progent can give your business contact with Solaris experts, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This wide array of expertise provides you with an easy one-stop consulting firm to help you build and manage a protected and robust mixed-platform connectivity and communications infrastructure that supports Solaris and Microsoft coexistence by combining Windows with major versions of UNIX such as Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux variations including RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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  • Meraki and Nexus Switch Network Consultants
    Meraki and Nexus Switch Computer Consultant

    Cisco's Meraki MS line of access and aggregation switches are intended for sites ranging from branch offices to large campuses. Progent's Cisco-certified consultants offer cost-effective remote consulting to assist you to plan and deploy a productive network architecture based on Meraki MS switches, streamline network administration with Meraki's cloud-centric management architecture, define policies to ensure compliance, develop and validate a disaster recovery strategy, and resolve issues associated with any facet of your Meraki deployment. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to build a unified networking solution.

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  • Engineer Google Cloud hybrid integration Remote Specialist Microsoft Azure hybrid cloud integration
  • Engineers Internal Network Security Inventory Cybersecurity Inventory Consultant
  • Exchange 2000 Server Upgrade Remote Troubleshooting Technology Consulting Microsoft Exchange 2000
  • Exchange 2000 Upgrade Migration Consultants Exchange 2000 Upgrade Upgrade Help
  • Exchange 2010 Migration Network Engineer Exchange 2010 Upgrade Information Technology Consulting
  • Exchange 2010 Migration Support and Help Support Services Exchange Server 2010 Migration
  • Exchange 2016 Migration Planning Online Support Microsoft Exchange Server 2016 Migration Consultants
  • Exchange 2019 Planning Remote Troubleshooting Exchange 2019 Compliance Engineer
  • Exchange Server 2003 Technical Support Services Consulting Services Microsoft Exchange 2003
  • Expert Microsoft Certified Hybrid Office 365 integration Support Office 365 Exchange Online and on-premises Exchange Remote Support

  • ProSight Remote Server Management Consultant
    Immediate Onsite Technical Support ProSight Remote Desktop Management

    ProSight LAN Watch is Progentís server and endpoint monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by checking the state of critical devices that power your network environment. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to impact your business.

  • Expert Microsoft Certified SQL Server 2012 Support and Integration SQL Server 2012 Monitoring Outsourcing
  • Firepower NGFW Firewalls On-site Support Cisco Firepower 4000 Series Firewalls Remote Technical Support
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  • Firewall Configuration Palo Alto Networks PA-3200 Series Firewalls Palo Alto Networks App-ID Network Security Test

  • Online Support Risk Monitoring
    CRISC Certified Risk Monitoring Network Consultants

    Progent's disaster recovery planning and business continuity consultants can show you how to design a disaster recovery strategy to prepare for an IT system disaster. Progent can help you create a complete disaster recovery plan that includes scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized engineers can also show you how to build an affordable, fault-tolerant system solution that addresses availability issues involving a broad range of network technologies and processes.

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  • Aironet Access Point Management Consultant
    Aironet Wi-Fi Access Point IT Consultant

    Progent's Cisco certified Wi-Fi consultants offer economical online and on-premises support for end-of-life and modern 802.11ac Aironet Wi-Fi APs and Progent can help your business to plan and manage Wi-Fi environments that include indoor and outside/industrial Aironet access points.

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  • ISA Server Specialist ISA 2004 Technology Consulting Services
  • IT Consultant Windows 2016 Disaster Recovery Windows Server 2016 and System Center Remote Support Services

  • Microsoft Office System Network Recovery
    Integration Specialists Microsoft Office

    Progent applies no minimum fee and asks no monthly commitment for services provided during normal business hours. Progent's one-minute granularity avoids large bills for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed. .

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  • Microsoft Certified Partner Windows Server 2019 and SCOM Technology Consulting
    Windows Server 2019 Clusters Sets Support and Integration

    Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to design and carry out a cost-effective migration to Windows Server 2019 using your current system architecture or a cloud-based or hybrid deployment model. Microsoft Windows Server 2019 offers major improvements in scale, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud deployments, resilience, and Linux support.

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    Remote Support SCCM 2012 Central Administration Site

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  • VMware Disaster Recovery Professional
    Consult VMware vRealize Automation vRA

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    Progent's Microsoft-certified consultants have over 10 years of background planning, deploying, optimizing and troubleshooting Microsoft SCOM solutions and offer companies of all sizes advanced online or on-premises consulting services for Microsoft SCOM 2012. Progent can help you to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability needed to watch over your datacenter efficiently, whether your datacenters are onsite, in the cloud, or a mixed environment. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs according to best practices for tracking network fabric and both Microsoft and third-party applications and services. Also, Progent can deliver responsive online or onsite troubleshooting to assist you to remediate critical problems detected by SCOM 2012.

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    Progentís Microsoft-certified consultants can assist your organization to enhance your application servers or desktops from 32 to 64 bits. Progent can help you to understand the costs and advantages of moving to 64-bit computing, design an affordable migration process that reduces business disruptions, and provide economical, expert remote support to aid you to configure 64-bit software and application programs on your existing computers.

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    Progent is looking for a variety of on-staff employees such as solutions-driven Microsoft Certified Systems Engineers; connectivity experts who have Cisco CCNP or CCIE certification; and consultants for advanced system architecture with backgrounds in mobile connectivity, wireless networking, non-stop environments, business continuity planning, data preservation, and VMware technology. Progent is also hiring workstation support experts, off-site troubleshooting professionals, and CISSP or CISA accredited security professionals. We are also seeking veteran managers able to perform efficiently in our high-growth, virtual office environment. Progent works with freelance consultants with specialized knowledge and working experience in crucial information technology areas beyond our main technical concentration. Our Experts Group hires freelance consultants who offer advice and development support for line-of-business solutions such as Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have specialized knowledge of non-Microsoft operating systems such as Linux derivatives, Macintosh, or Sun, or offer expert skills in areas such as telecom, web development, Electronic Data Interchange, web commerce, or dbm programming. Freelance contractors premier by Progent coordinate with our in-house professionals to provide end-to-end solutions for small and midsize business networks.

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    Progent's ProSight Virtual hosting services offer small and midsize businesses a range of advantages such as lower capital costs, savings on operational costs, improved executive focus, world-class security, enhanced fault tolerance, and regulatory compliance.

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    Top Quality Catalyst 9100 Series Access Point Consultant Services

    Progent's Cisco-certified Catalyst 802.11ax Wireless Access Point consultants can provide economical online and onsite help for Catalyst Wi-Fi 6 wireless access points.

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  • 24-7 Remote Troubleshooting ASR 9000 Router
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    Cisco has developed a full array of routers including appliances built to deliver the protection, bandwidth, and reliability demanded by customers from small businesses to global enterprises and ISPs. Cisco routers feature support for redundancy, automatic failover, and backup power for improved reliability and network availability. Progent can show you how to select and configure Cisco routers to build a solid infrastructure for your network and to make it easy to expand as you add new users, open new offices, install new services, open your network to customers and partners, and support an increasingly mobile workforce. Progent can provide expertise in a range of routers based on Cisco's IOS platform, including the Cisco 800 series of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 3900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for the network core, as well as legacy 1700 and 2600 Series Routers.

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    Cisco's PIX 500 Series firewalls have been discontinued and Cisco may no longer offer support these devices. Progent still offers consulting support for Cisco's PIX 500 Series firewalls to help you with maintenance and Progent can also help you determine if you should move up to more current firewall technology available from Cisco. Progent's Cisco technology specialists can help you design and carry out a cost-effective migration to Cisco ASA 5500-X firewalls following industry best practices.

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    Progent's Microsoft-certified engineers can help you to streamline desktop PC update and patch deployment by delivering support for management platforms such as System Center Configuration Manager, SMS 2003, and WSUS.

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    Progent provides customized remote instruction for a range of desktop apps and operating systems including Office and Office 365 Excel, Word, Publisher and Outlook plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote instruction provides the advantages of conventional physical classroom seminars, including immediate interaction between clients and teachers, but avoids the costs of transportation and the challenge of trying to synchronize the schedules of multiple students. Offered to individuals or classes of any size, Progent's virtual instruction permits the trainer to run the seminar from an online office while the clients can be dispersed throughout an office or across the country. Virtual instruction deploys powerful learning aids such as virtual white boards, real-time questions, and collaborative applications. Classes can be brief and targeted to specialized topics or extended in time and wider in scope.

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    Progentís Microsoft certified consultants offer a variety of consulting services for Dynamics GP. Dynamics GP is an accounting and business analysis solution built, like all Microsoft accounting solutions, on the scalable and popular platform of Microsoft Windows technology. Dynamics GP provides a cost-effective solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is simple to deploy and configure, and with its segmented approach you are able to purchase only the capability you currently need, with the ability to expand users and increase functionality in the future. Progentís Dynamics GP/Great Plains consulting engineers can show you how to deploy, customize and administer the latest version of Microsoft Dynamics GP or upgrade smoothly from an older release.

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    Progentís Microsoft experts provide small and mid-size companies enterprise-grade consulting services for SMS Server 2003 and System Center Configuration Manager, Microsoft's standard tools for update and deployment automation. Configuration Manager is the new name for the update management solution formerly called Systems Management Server. Configuration Manager offers a range of enhancements to Microsoft Systems Management Server such as comprehensive automation, integrated Vista Windows Server 2008 awareness, quarantine support, and boot image management. Progentís Microsoft certified consulting professionals can show you how to use Systems Management Server or Configuration Manager effectively for streamlined OS and application software installation, security patch control, software metering, and software license compliance. Progent's engineers can also assist your company to migrate smoothly from Microsoft Systems Management Server to Configuration Manager.

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    Progent uses a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by each consultant to every client. The discipline of detailing and organizing service activity allows more effective support and avoids a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

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    Progent can help companies of any size to move any part of their network infrastructure to Microsoft Azure. This can streamline IT management and reduce equipment expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can help you to evaluate the benefits and restrictions of different cloud networking models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and local apps and network infrastructure and ensure that you avoid the typical mistakes small companies make when moving to the cloud. Progent can help you to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also show you how to configure perimeter firewalls and IPsec VPN connections and also to manage Apple iOS devices and Google Android handhelds.

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    Progent's expert consultants can help you design and implement a smooth in-place Microsoft Exchange 2007 upgrade plan that avoids network downtime, simplifies long-term support demands, and makes your Exchange Server 2007 easy to administer. For complicated multiple server or multi-site migrations, Progent has the knowledge and experience to complete your move rapidly and affordably. Progent's Exchange 2007 support, repair, and consulting services include assistance with the integration of outside vendor add-ons to Exchange 2007 Server and the design of unified messaging implementations powered by Exchange 2007 Server.

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    Fortinet next-generation firewalls are industry leaders in delivering top performance for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can help your business to integrate your Fortinet firewalls to protect your digital assets at the enterprise perimeter, within the data center, at branches, and at the cloud edge.

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    Progentís Disaster Recovery/Business Continuity (DR/BC) consultants offer extensive experience helping small and mid-size organizations to minimize system downtime by providing affordable remote consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability IT architecture, data backup and restore systems, and transparent maintenance. Progentís business continuity experts can help your company to plan and test a sensible business continuity strategy that matches your business needs and budget. Progentís disaster recovery engineers can help you to architect, deploy, and manage resilient technologies including non-stop Internet connectivity, virtualized servers, fail-over clustering, load balancing, continual online backup, and geographically dispersed data centers.

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    Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on professional experience, at the front lines of network support, executing a wide variety of IT projects for an extensive array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This guarantees that you get not just expert technical capability, but also a consultant with field-tested methods for using computer knowledge to fix real-world network problems efficiently.

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    Progent provides national remote phone support and consulting services for companies that run Apple Mac networks or whose information systems feature a combination of Mac with Microsoft technology. Progent's engineers offer macOS and Mac OS X clients a variety of services such as desktop support, upgrading to the current edition of Mac OS X from other earlier versions of Mac, plus help with Mac applications. Progent can also help your business with Apple iPhone and iPad integration and management, or moving to iCloud services. Online IT help provides maximum leverage for your information technology budget by protecting user efficiency and shortening the time charged for network repair services. Sophisticated online support utilities and skilled technicians and engineers combine to enable Progent to solve the majority of IT issues without squandering time and money by traveling to your site. In the vast majority of situations your network problems can be remediated by telephone or through a combination of telephone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE network engineers and CISM premier security professionals to help you with the most difficult system problems.

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    Small to mid-sized businesses can now get all the advantages of System Center Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco Certified network support experts. With Progent's affordably priced network support packages, small businesses can select a simple System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to offer small company networks world-class availability, protection, and performance.

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    Network monitoring commonly entails tracking a networkís resource usage in order to uncover data traffic backups or troubleshoot hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that run under Linux or UNIX and can be used to monitor multi-OS environments where Linux and Windows operate together. Progent's network integration consultants can show you how to use both these programs to optimize and troubleshoot your network. Progent's Linux consulting professionals provide small businesses and developers help with managing and servicing UNIX/Linux and Solaris networks that coexist with Windows-based products.

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    Progent can help your business to design an upgrade to Teams from Skype for Business Online or Lync Server and configure, administer, and troubleshoot a cloud-based or mixed implementation of Teams. Progent can assist you to connect Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.

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    Progent's Microsoft and Cisco certified network engineers offer expert support for a wide range of technologies and can provide that expertise remotely anywhere in the U.S. or in person in select cities across the United States and anywhere in . Progent provides online help for information systems powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that incorporate a combination of Windows and UNIX-based platforms. Progent also can provide access to the help of Cisco CCIE infrastructure specialists for the toughest connectivity problems, as well as the the assistance of CISA and CISM-accredited security consultants to assist with complex security planning and problem solving. Progent has delivered remote troubleshooting to companies in every state in the United States.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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