More Questions and Answers
Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the services of BlackBerry-certified experts who can help small organizations to design, administer, and troubleshoot BlackBerry Enterprise Server and BlackBerry smartphones economically and successfully, doing away with the need for an internal BlackBerry specialist and minimizing the cost and distraction of supporting a mobile wireless workgroup. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE engineers, and CISSP and CISM-certified security engineers. This wide range of expertise, combined with Progent's proven online service delivery model, offers small companies an efficient option for incorporating BlackBerry devices and software productively into their information system.
Can Progent help with setting up and using Microsoft Project?
Progent's Microsoft Project Server and Project Online consultants can provide in-depth support in implementing and using all versions of Microsoft Project and can provide a wide variety of cost-effective online consulting services based on industry best practices to help businesses of all sizes to get all the benefits of this leading platform. Support services offered by Progent include solution design, installation and upgrades, strategies for secure collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized webinar training.
Can Progent help us create a hybrid cloud solution based on Windows Server 2016
Progent's Microsoft-certified information technology experts offer Windows Server 2016 migration consulting to assist organizations of any size to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can help you to assess the business value of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many innovative high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica, plus workgroup and multi-domain clusters.
Can Progent help us automate network infrastructure mapping and management?
Progentís ProSight WAN Watch infrastructure management service makes it simple and affordable for smaller organizations to map out, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more about Progent's complete ProSight suite of affordable network monitoring and management services for small and medium-size businesses.
Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's virtual desktop technologies reduce the work required for IT managers to deploy applications so they are standardized across a corporate user base, provide the power to control access to business data, and enable quick deployment of additional or updated desktops. In Windows Server 2016, the Terminal Services tool has been enhanced and renamed Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure (VDI) that powers RDS simplifies client access, improves performance, tightens data security, unifies administration, and offers an almost seamless client experience. Progent's Windows Server 2016 consultants can assist your company to assess the strategic advantages of Microsoft's virtual desktop solutions, configure test and production deployments, optimize your system infrastructure to accommodate virtualized clients efficiently, evaluate and remediate security issues, and educate your IT administrators to follow best practices to gain maximum payback from desktop virtualization.
Can Progent help us with desktop and mobile device configuration management?
Progent's Microsoft-certified consultants can provide System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to centralize and streamline the management of your PCs and web-facing tablets and smartphones. Progent can help you to migrate efficiently to SCCM 2012 from an older device management solution or help you to enhance your current SCCM 2012 ecosystem to accommodate your evolving IT needs.
Can Progent help us migrate to System Center 2016 Configuration Manager?
Configuration Manager 2016 automates application and device deployment across multiple sites, simplifies compliance settings control, keeps track of network assets, protects against corporate data leakage, performs network health reporting, enables safe end-user self service, and delivers a single point of control for managing mixed-operating system networks based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration specialists can help you with any facet of planning, implementing, operating and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid environments.
Does Progent offer desktop support services?
Progent offers a broad array of cost-effective support services to assist you business to deploy, configure, repair, and manage desktop PCs and notebooks powered by Windows, macOS and OS X, or various editions of Linux. Progent's desktop consulting services include Windows 10 migration assistance, Microsoft Windows 8.1 consulting support, Windows 7 maintenance, Microsoft Office and Office 365 integration, and 64-bit processing upgrades.
Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open architecture of Great Plains makes it possible to create custom Microsoft Dynamics GP applications that provide all of the basic capability of proven Great Plains solutions but also meet the specialized needs of your company. With the utilization of the Modifier with MS Visual Basic, application programmers are able to design with the most popular programming environment in the IT world to adapt Microsoft Dynamics GP information views, add or change business logic, produce custom forms and reports, or expand integration with Microsoft Office applications. Progent's expertise with Microsoft .NET support, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and development experience with VBasic, XML, and other developer environments allows clients to design custom line-of-business programs and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.
Can Progent help us integrate SharePoint 2016 with SharePoint Online?
Microsoft SharePoint Server 2016, designed for onsite implementations of SharePoint, supports deep integration with SharePoint Online and Office 365 to allow hybrid environments that transparently unify on-premises and cloud-based resources. Additional enhancements include fast provisioning with the MinRole installation feature, larger scale, higher performance, stronger security and compliance, advanced analytics with Power BI integration, and a more engaging user interface for collaboration. Progent's Microsoft-certified SharePoint consultants can provide economical remote and onsite expertise, application development, and debugging services for organizations of any size who intend to migrate to SharePoint 2016 or SharePoint Online from earlier versions of SharePoint. To find out more, see SharePoint 2016 migration and hybrid deployment support.
What is Progent's response time for providing online technical support?
Progent's Technical Response Center is dedicated to providing the highest quality of online network support services available for urgent as well as standard problems. For urgent issues that affect multiple workers, crucial personnel, or a line-of-business application, the TRC is set up to engage within an hour. For non-critical issues, the TRC is committed to respond in two hours or less. Under any circumstance, your trouble ticket will be created quickly and correctly, You will receive a confirmation from the ticketing system, and the TRC will contact you regarding every corrected problem to confirm you are comfortable with the results and ready to close out the trouble ticket. Learn more details about Progent's Technical Response Center Customer Commitment.
Does Progent support all major data backup/recovery products and services?
Progent's backup consultants offer support for a wide array of products and technologies that provide solutions for backing up Microsoft Windows, Mac, and Linux/UNIX servers and workstations as well as laptops and handhelds. Progent can help you with all major backup products by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent can also provide help with Acronis Backup and Recovery, Mozy, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist Software, HP Data Protector, and Oracle Solaris FLARs. For large organizations, Progent can provide VMware Site Recovery Manager consulting. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and medium-sized organizations as an affordable and fully managed service for secure backup/disaster recovery.
Does Progent Offer MySQL Application Programming and DBA Services?
Progent's MySQL application programmers, database architects, and DBAs offer affordable online database administration or software development services and can assist organizations of any size to configure and maintain MySQL in a reliable IT infrastructure that provides high levels of performance, scalability, and protection. Progent also has proven skill helping businesses migrate applications from Oracle to MySQL.
How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering with synchronous replication to provide fast, zero RPO disaster recovery between sites that are up to 300km away from one another. Progent offers online or on-premises access to a NetApp MetroCluster expert who can assist your business to plan, deploy, manage, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that aligns with your technical needs and budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster environment by providing guidance with procedures such as assigning disk pools and shelf IDs, arranging plexes layout, setting up volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and verifying your disaster recovery system to prove compliance with industry standards and government mandates.
More Questions and Answers
If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or
anywhere in the Sacramento area
and you need technical assistance, information technology outsourcing, or advanced expertise from a Progent engineer,
call 916-910-1200 or visit Contact Progent.