Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks





More Questions and Answers

Does Progent offer supplemental or fully outsourced Help Desk services for at-home workers?
Progent can provide small and mid-size organizations supplemental or comprehensive Help Desk support services for offsite employees. For information about Progent's overflow or comprehensive Help Desk Call Center support services for teleworkers, go to Help Desk Call Center services for telecommuters.

Can Progent help us plan a migration to Microsoft 365?
Progent can provide the services of a Cloud Solutions Architect to assist you to plan a smooth move to Microsoft 365 customized for your environment. Prior to proposing this migration project, Progent's cloud consultant will carry out a series of information gathering tasks that include running utilities like IdFix, the Exchange Best Practices Analyzer (ExBPA), and custom scripts for reviewing your AD, messaging, and Mobile Device Management (MDM) environment. Key information that cannot be discovered using these techniques will be found via discussions with your IT staff. Find out additional information about Progent's Microsoft 365 cloud migration expertise.

How can Progent help integrate Microsoft 365 Exchange Online with on-premises Exchange?
Microsoft allows you to create seamless hybrid environments that integrate Office 365 Exchange Online and on-premises Exchange deployments. This permits you to have some Exchange mailboxes located at your corporate datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help your organization with any phase of planning, implementing and debugging your hybrid Exchange network. Progent's Exchange specialists can provide as-needed expertise to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange initiative is successfully completed on schedule and within budget. For details about Progent's consulting expertise for hybrid Office 365 and on-premises Exchange environments, see Office 365 integration solutions with on-premises Exchange.

Can Progent help us configure and manage MSP360 Backup software?
Progent can help you to design, deploy and troubleshoot a backup/restore plan built around MSP360 software. MSP360 enables file or image-based backup/recovery for virtual machines and physical computers, supports all popular public clouds, and allows businesses to create a data protection solution with a minimum Recovery Time Objective and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and remote management of your backup environment to protect against data loss resulting from user miscues, system glitches, malicious users, and external assaults like ransomware. To learn more, go to ProSight Data Protection Services 360 Backup solutions.

Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn about Progent's ProSight portfolio of managed IT services for small organizations.

Can Progent help me strengthen security for Apple macOS and OS X devices?
Progent's CISSP certified security professionals and CISM certified security professionals can help you to protect your Apple macOS and OS X network through professional services which include performing complete security assessments, recovery from work assaults, configuring firewalls, deploying safe remote connectivity, deploying advanced applications for protection against viruses, spam, and harvesting attacks, and designing a comprehensive security strategy tailored for your business and network system.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, acts as the heart of Cisco's collaboration platform. CUCM and Unified Communications Manager Express (CME) offer a borderless IP-PBX solution by integrating with apps such as Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's Cisco-certified Cisco Unified CM experts can assist with any facet of CUCM setup and debugging in areas such as integrating Cisco Voice over IP phones and desktop video IP phones, reviewing dial plans, setting up SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE networking support, designing UCS server clustering solutions for high availability, and integration with Exchange and Skype for Business.

How can Progent help us set up a private cloud?
Progent's ProSight Virtual Hosting and management outsourcing service provides complete hosting of a small company's servers in a solution that gives the maximum degree of dependability and scalability and is in addition easy to transfer to another host. Progent's Private Cloud hosting options are built upon mature virtualization techniques that enable small businesses with multi- platform IT systems to save significantly on the costs of capital investments, system support, and IT management while achieving enterprise-class fault tolerance and an unmatched degree of vendor flexibility. Learn more about Progent's ProSight portfolio of managed IT services for small organizations.

Can Progent help us migrate to System Center 2016 Configuration Manager?
System Center Configuration Manager 2016 automates application and device deployment and updating, centralizes security and compliance settings control, keeps track of network assets, protects against corporate data leakage, provides network health reporting, enables secure self service, and offers a single point of control for administering mixed-operating system networks based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud specialists can help businesses of any size with any facet of planning, implementing, operating and repairing a System Center 2016 Configuration Manager deployment for local, cloud, or hybrid environments.



More Questions and Answers

If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or anywhere in the Sacramento area and you need technical assistance, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified professional, call 916-910-1200 or visit Contact Progent.



An index of content::

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    Progent's Cisco-certified SIP integration consultants can assist organizations of any size to design, deploy, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-connected IP PSTN trunks and offer affordable online or onsite support to help you to move smoothly to a modern unified communications network that delivers accelerated return on investment. Progent's certified Microsoft unified communications consultants can assist you to configure interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications like Skype for Business Server and Lync for access to a SIP-based IP PSTN trunk.

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    Citrix offers a comprehensive family of products that provide enterprise-class manageability, expandability, and performance for server virtualization and for centralized delivery of Windows desktops and applications. For managing virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For making and managing virtual servers, Citrix has developed XenServer and Essentials. Progent's Citrix-certified engineers can help you to assess the business advantages of Citrix technology and can help you design, validate, deploy, optimize, and support Citrix solutions.

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    Progent's Microsoft certified experts provide a range of consulting services for Dynamics GP. Microsoft Dynamics GP/Great Plains is an accounting and business analysis package built, like all Microsoft accounting tools, on the expandable and popular foundation of Windows technology. Dynamics GP provides a cost-effective solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is simple to install and integrate, and with its modular design you can license only the functions you currently need, with the ability to add clients and enlarge functionality in the future. Progent's Dynamics GP/Great Plains consulting experts can show you how to install, configure and administer the current version of Microsoft Dynamics GP or upgrade smoothly from an older version.

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    Cisco's Catalyst family of wireless controllers streamline the administration of wireless networks by unifying the provisioning and control of wireless access points, tuning wireless throughput by limiting the effect of radio frequency congestion, enhancing wireless availability with fast failover, and hardening data security by identifying threats and analyzing traffic content according to user type and location. Progent can help you to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can assist you to administer and troubleshoot your existing Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's latest wireless controller solutions.

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    Progent's seasoned ransomware recovery consultants can assist you to rebuild a network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.

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    Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who earn the top client endorsement and enjoy the closest working relationship with Microsoft. The knowledge, capabilities, and commitment required to achieve the level of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to offer your business more complete technical solutions for your information network.

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    Progent's Check Point Software firewall experts can help you design, deploy, and administer firewall environments built around Check Point Software Next Generation security gateways and Check Point's subscription-based security services. Progent's consultants can also assist you maintain older Check Point firewall models or upgrade smoothly to Check Point's next-generation security gateways.

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    Progent's Technical Response Center provides national remote help for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Certified support experts offer phone help and remote direct network access to isolate and repair network problems rapidly and economically. The scope of technical experience available from Progent's team of country-wide support professionals makes it possible to escalate even the most difficult problems to appropriate experts as needed.

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  • Top Ranked Service Database Help and Support Services Documentation Online Help
  • Top Rated Small Business Private Clouds Engineer Hosting for Virtual Servers Engineers
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    Progent can help you in any facet of your migration to Microsoft Exchange Server 2019 such as deploying Windows Server 2019 for hosting Exchange; designing high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and configuring Hyper-V virtualization; configuring HLB; setting up DAG groups with MCDB solid-state caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365 and configuring Outlook.

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  • Hybrid Exchange Online and Exchange on-premises Consulting
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    Microsoft allows you to create transparent hybrid ecosystems that combine Microsoft 365 and local Exchange deployments. This allows you to have certain mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any facet of designing, implementing and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can provide as-needed expertise to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Exchange initiative is carried out on schedule and within budget.

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    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance boost over Cisco's popular ASA 5500-X firewalls and offer unified management and automation of modern security capabilities like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can help your organization to design and execute a smooth upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower firewalls with Cisco's security services to create and centrally control network ecosystems that include branch offices, data centers, private clouds and public clouds.

  • Windows Server 2019 Cluster Operating System Rolling Upgrade Computer Engineer Microsoft Experts Consultants Windows Server 2019 Hybrid Solutions
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    Progent's certified cybersecurity consultants can run NodeZero-based penetration tests to verify your security defense tools and policies are correctly set up and effective.

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  • Work From Home Job Microsoft MCDBA Engineer Antioch CA Virtual Office Job MCSE MCSA MCDBA MCIPT MCA Engineer Concord California
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    Progent's application developers have worked for 20 years with .NET tools and the Visual Studio development system and can create or update .NET apps rapidly and at low cost.

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  • SQL Server 2017 and Excel Network Engineer
    Microsoft Experts SQL Server 2017 Data Mining Online Support

    Progent's Microsoft-certified SQL Server 2017 consultants can assist you to evaluate the business advantages of migrating to SQL Server 2017 and can help you to plan and carry out a cost-effective migration of your current SQL Server environment to any network model including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts offer remote or on-premises support services ranging from as-needed design review or debugging to end-to-end project management to ensure your SQL Server 2017 project is successfully completed on time and on budget.

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