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Does Progent offer expertise with SharePoint Server 2019?
SharePoint 2019 delivers the modern look and feel of cloud-hosted SharePoint Online, providing a crossover product that bridges the traditional UI of SharePoint 2016 and the modern SharePoint environment. Progent's certified SharePoint Server 2019 and SharePoint Online experts offer economical remote and on-premises consulting, application development, and troubleshooting services for organizations of all sizes who want to migrate to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can assist customers design and execute an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud infrastructure into a cohesive information management solution. To learn more, see SharePoint 2019 and SharePoint Online expertise.
How can Progent help us configure and manage Wi-Fi networks based on Ubiquiti UniFi Wi-Fi access points?
Ubiquiti's UniFi line of Wi-Fi network devices includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. UniFi devices running throughout multiple sites with thousands of access points can be remotely configured and managed with Ubiquiti's free UniFi Controller software, which centralizes and simplifies setup, discovery, management, optimization, troubleshooting, monitoring, and reporting. Progent can provide the skills of seasoned Wi-Fi consultants who can help your organization to assess the benefits of Ubiquitiís UniFi products for your business and help you to plan, install, administer, and maintain your UniFi ecosystem. For details, visit Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration.
What pricing structure does Progent use for support services?
Progent's simplified by-the-minute billing model has no complex contracts, retainers or hidden charges. Many competitors have minimum charges or other additional charges that increase service. For remote support during normal business hours, you pay only for the time spent resolving your issue. If it only takes ten minutes to solve your problem, then you are only billed for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you are charged exclusively for the time when a Progent team member is actually onsite working on your problems. Just Progent's value priced per-minute rate. For emergency same-day on-site service calls, you may be charged for our consultant's travel time, but never an increased emergency rate. Because Progent maintains a large pool of engineers located throughout the entire service territory, an available engineer is typically close by to help. Progent can in addition provide onsite technical support to most zip codes in the U.S. within one business day of answering a service request. Progent's online technical support group has provided help to small businesses in every state (See Progent's nationwide testimonials.)
How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing information technology projects for large companies, Progent follows a phased approach based on predetermined milestones in order to meet budgetary, scheduling, and technical goals while avoiding business disruption. Progent's methodology takes advantage of industry project management standards derived from the best practices defined by the
Microsoft Solutions Framework (MSF) and includes needs identification, design and architecture proposals, testing, required adjustments, and expert deployment. All phases are documented to provide a comprehensive list of technical services delivered and to assist in ongoing network maintenance.
How Can Progent Help with Windows Server 2008 R2?
The complexity and versatility of Microsoft Windows Server 2008 R2 requires an information technology consultant with practical experience and broad knowledge in architecting and deploying efficient and comprehensive business information environments. The professional experience of Progent's Microsoft-certified Windows Server consultants, with an average of over ten years of background integrating Microsoft-powered solutions, helps insure your success in supporting and managing your Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 support experts can also assist you to assess the business value of migrating from Windows Server 2008 to Windows Server 2012 R2 or later. If you are planning on building a hybrid network model that integrates on-premises resources with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.
How can Progent help local governments and school districts with IT management?
Progent has a long background delivering a full-spectrum of remote network support and urgent repair services to local governments and schools across the United States. Progent is one of the industryís pioneers in providing advanced online IT support and has delivered IT solutions to clients in all 50 states. Progent's online information technology consulting for local governments saves travel expenses and resolves issues more quickly than onsite support.
How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultants offer advanced remote consulting support to assist businesses of any size to integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective hybrid ecosystems that support Windows and Linux operating systems and applications in hybrid topologies that seamlessly combine local IT assets along with cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging.
Can Progent transparently supplement and automate our Help Desk?
Progentís Help Desk sharing services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting. For details, see Progentís Help Desk sharing services.
Does Progent offer network monitoring support?
Progent offers a selection of Network Support Bundles built around the advanced problem solving abilities of Operations Manager, a next-generation server management software solution that tracks the reliability, speed and security of your information system and detects problems before they can bring down your system. To provide more insight concerning the performance and robustness of your network infrastructure, Progent can help you integrate and operate leading network monitoring software based on the Linux OS.
What VMware virtualization products are supported by Progent?
Progent offers the assistance of a certified VMware VCDX consultant to help your organization design, deploy, administer and troubleshoot VMware vSphere-based virtualization ecosystem for local networks, private and public clouds, or hybrid systems. Progent's VMware vSphere consultants offer advanced expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery.
Can Progent provide a remote Help service for our small business?
Progent's Standard Help Desk Services provide an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, managing responsibility, screen sharing, status tracking, problem resolution, and and reporting. Designed for small companies with few full-time supprt personnel for desktop issues, Progent's Standard Help Desk Services provide online support at a substantial savings from Progent's normal desktop support rates. Progent also offers rapid on-demand escalation to Level 2 and Level 3 consultants to handle the most issues. For details, visit Progentís remote desktop Call Center services for small organizations.
Does Progent offer help with specific Apple Mac applications?
Progent's specialists in Mac technology can support the creative aspect of Apple macOS and OS X systems by providing consulting services and training in images/, audio, and motion. Progent's consultants can offer expertise in a variety of Apple macOS and OS X desktop programs including Photoshop, Illustrator, Logic Pro, Digidesign Pro Tools, Apple Motion, and Adobe After Effects. Progent can also help you with specific areas such as digitizing audio or video or setting up an audio post production facility.
What types of organizations can Progent help?
Progent offers IT outsourcing, Azure and Amazon AWS cloud integration and PC and mobile help for small and midsize businesses, economical remote IT consulting for local governments and schools, plus branch office support and disaster recovery solutions for enterprises. Progent's small business clients usually cannot justify the hassle and expense required to have their own full-fledged IT support staff and depend on Progent for as-needed guidance, system integration and troubleshooting. SMBs find it cost effective to utilize Progent's remote expertise on an as-needed basis for tasks like Windows Server configuration, Exchange Server migration, network appliance patching, datacenter moves, cloud integration, or Help Desk services. For enterprise-class disaster recovery/business continuity(DR/BC) systems, Progent can provide fast online or onsite access to a Cisco-certified CCIE network infrastructure consulting specialist, a VMware VCDX-certified Site Recovery Manager consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISA and GIAC-certified data security consultants offer an array of security and compliance assessment packages tailored for organizations of all sizes.
We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can supply businesses with an IT management professional who can function as a temporary or part-time Chief Information Officer. This experienced IT officer can provide strategic direction to help you to integrate sensible technology to enhance business operations so they match more closely with your business objectives. Your business can create and implement a well conceived IT strategy without incurring the expense of a full-time Chief Information Officer. Critical services Progent's part-time Chief Information Officer can perform include strategic planning, planning IT budgets, creating models for TCO and ROI, optimizing business processes, reviewing contracts with suppliers, defining security and compliance policies, business impact analysis, automating network management, software revision control, network asset documentation management, and disaster recovery planning.
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If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or
anywhere in the Sacramento area
and you are in need of computer help, IT outsourcing, or high-level expertise from a certified Progent engineer,
call 916-910-1200 or visit Contact Progent.