Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of IT security experts. GIAC certifications are recognized by businesses and government organizations all over the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with any of the security capabilities covered under GIAC certification such as auditing infrastructure security mechanisms, incident management and response, intrusion detection, web-based services security and SIEM solutions for compliance with regulatory mandates for promptly reporting security events.

How can Progent help us with SQL Server 2016?
SQL Server 2016 introduces major improvements in performance, scale, security, availability, mobile computing integration, plus integrated business intelligence. New features include PolyBase for processing SQL and NoSQ databases in one appliance for big data applications, Hadoop integration, Dynamic Data Masking, Mobile Reports, and centralized management of on-premises and cloud resources. Progent's Microsoft-certified SQL Server 2016 consultants can provide remote and onsite expertise to help organizations of any size to plan, implement, manage or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint, Dynamics GP, Lync or Skype for Business, and SCOM.

What pricing structure does Progent use for support services?
Progent's simplified by-the-minute billing policy requires no complicated contracts, retainers or hidden charges. Many competitors have minimum billable time or other additional fees that increase support costs. For remote support from Progent during regular working hours, you only get charged for the actual time spent resolving your issue. If it only requires ten minutes to fix your problem, then you are only billed for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you are charged only for the time when a Progent expert is actually on-site working on your problems. Just Progent's value priced by-the-minute rate. For urgent same-day onsite service calls, you might be charged for our expertís travel time, but not a higher emergency rate. Since Progent has a large pool of engineers located within the entire service territory, an available expert is usually near to assist. Progent can in addition provide on-premises support to the majority of zip codes in the United States within 24 hours of receiving a support call. Progent's remote technical support team has delivered help to small businesses in every state (Refer to Progent's nationwide testimonials.)

What security support does Progent offer for Linux/UNIX environments?
If you operate a mixed-platform IT network that combines Linux/UNIX and Microsoft servers, Progent offers Linux and Windows security expertise by giving you access to a CISSP-certified IT consultant to help your whole enterprise in a broad range of security areas. CISSP Certification recognizes expertise with an international standard for information security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the field of data security under ISO/IEC 17024. Progent can provide a CISSP-certified expert to help your organization in a variety security areas such as:

  • Security Management Procedures
  • Security Architecture and Models
  • Access Control Systems and Processes
  • Software Development Security
  • Operations Security
  • Physical Security
  • Data Encryption
  • Telecom, LAN and Internet Security
  • Disaster Recovery Planning
  • Law and Ethics

    How can Progent enhance my network security?
    Progent's CISA and CISM-certified network security professionals can help you create a comprehensive IT security plan that includes hardware and software plus policies to guard your IT assets. Progent's Microsoft Internet Security and Acceleration (ISA) Server consultants and Microsoft Forefront Threat Management Gateway engineers can assist you to maintain Microsoft's older firewall servers or migrate to current security solutions like Progent's ProSight suite of remote monitoring and management (RMM) services. Progent's ASA 5500-X firewall with Firepower Services engineers can help you to configure Cisco ASA firewalls for maximum network security. Progent's security vulnerability scanning services offer economical and objective evaluations of your existing external and internal security profile. Progent's ProSight Email Guard spam filtering service can block spam and email-borne viruses before they can reach your firewall.

    How Can Progent help our company support or upgrade Exchange 2013?
    Microsoft Exchange Server 2013 incorporates significant improvements to the capabilities of Exchange 2010 and delivers powerful innovations plus a redesigned structure. These enhancements favorably impact vital areas such as ease of administration, availability, security, cost of ownership, collaboration, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting experts can provide online or onsite support to assist your organization to manage, tune and debug your Exchange 2013 deployment. Progent also offers Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more up to date version of Exchange Server in an on-premises, cloud-based, or hybrid deployment model.

    How can Progent help us monitor and manage our servers and desktops?
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact your network. Learn about Progent's complete ProSight line of affordable network management outsourcing services for small businesses.

    Can Progent provide the expertise of a CRISC-certified risk management consultant?
    The CRISC program was initiated by ISACA to verify an IT professional's ability to design, deploy, and maintain information system control mechanisms to mitigate risk. Progent offers the services of a CRISC-certified risk management consultant to help your company to create and carry out a risk management plan based on industry best practices identified by CRISC and crafted to align with your organization's risk tolerance, business goals, and IT budget.

    How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
    Progent's Cisco Jabber consultants offer remote or on-premises expertise to assist businesses of all sizes to design, deploy, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent can provide advanced expertise for the technologies that make up building an end-to-end Jabber solution including Cisco network appliances and management tools, Microsoft Office 365 apps, Windows and Mac desktops, iOS and Google Android smartphones and tablets, SIP interfaces, Wi-Fi systems, cyber security, cloud computing, telepresence systems, PBX products, business continuity, and the many other components of a modern collaboration solution.

    Does Progent offer consulting support for Altaro VM Backup software?
    Altaro VM Backup provides small businesses a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for local, offsite, multi-site, and cloud-hosted architectures and also supports cost-effective backup to Microsoft Azure Block Blob storage. Headline capabilities include industry-leading Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as low as five minutes for reducing your exposure to data loss, military-grade encryption, item-level recovery capability for individual files and emails, support for Windows Cluster Shared Volumes and VMware vCenter for managing larger environments, and support for Volume Shadow Copy Service (VSS) to back up online VMs with zero downtime. Progent is an Altaro partner and offers a broad range of consulting services to assist you to plan, install, manage and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software. For details, visit Altaro VM Backup Certified Consultants.

    What are the key features of Progent's IT outsourcing packages?
    Features of Progent's IT outsourcing packages include network assessment to make sure that your computer system satisfies required levels of security and remote connectivity, 24x7 server monitoring using Microsoft Operations Manager to anticipate issues before they impact your business, optional Help Desk Services from Progent's technical experts, security audit to help protect your network from hackers and virus attacks, application of Service Packs and security updates for servers and software, reduced rates on Progentís off-site and on-premises troubleshooting services, and the expertise of Progentís team of Microsoft-certified IT consultants and support personnel.

    Can Progent help us integrate our network with Amazon AWS cloud services?
    Progent's Amazon Web Services (AWS) integration experts offer affordable online support to assist companies of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for value-priced long-term archiving. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design, testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security strategies. Progent can provide advanced expertise with firewalls and VPN access and can show you how to create all-cloud or hybrid environments that efficiently integrate Amazon AWS services. Progent offers occasional expertise or Progent can provide project management outsourcing or co-sourcing services to help you move efficiently to the Amazon AWS cloud platform.

    Can Progent Help Develop Database Applications for Microsoft SQL Server?
    Progent's SQL Server application programmers can assist you to build and maintain applications that utilize the SQL Server RDBMS. Progent adheres to industry best lifecycle management practices to build scalable, manageable SQL Server database applications and is able to work with a client's IT staff to complete projects in a cost effective and cost-effective way. Progent for can help you to create SQL Server solutions by providing a broad array of professional services such as requirements analysis, logical and physical modeling, ETL development, T-SQL programming, software configuration, storage management, performance tuning, backup/recovery, clustering and virtualization, consolidation of stored procedures, synchronization mechanisms, security, and disaster recovery/business continuity planning.

    More Questions and Answers

    If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or anywhere in the Sacramento area and you need technical assistance, information technology outsourcing, or advanced services from a Progent consultant, call 916-910-1200 or visit Contact Progent.

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    Progent's service experts in Apple OS X and Windows technology can help you combine Apple Macintosh and Windows computers into seamless networks with full sharing and collaboration support. Allowing efficient co-existence among a variety of servers and workstations powered by Apple Mac OS and Windows requires broad knowledge of and background with Mac and Microsoft technology. Progent's experience in Windows and Macintosh service makes it possible to provide expert support to companies that rely on these technologies to keep their strategic advantage. Progent's consultants can also help your business to interface Apple's iPhones and iPads with your Windows environment.

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    ProSight LAN Watch is Progentís server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital assets that power your network environment. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your business.

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    Progent's certified database application consultants can provide businesses of any size online DBA and programming services for popular RDBMS products such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Office Access. Consulting services available from Progent include installation and configuration, database design and coding, administration services, replication and synchronization solutions, capacity planning, performance optimization, migration, information security, backup and recovery options, problem solving, and training.

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    Progentís Microsoft certified consultants offer a range of consulting services for Dynamics GP. Dynamics GP is a financial and business analysis package built, like all Microsoft accounting solutions, on the expandable and popular platform of Windows technology. Dynamics GP offers a cost-effective solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, field service, and HR. Dynamics GP is easy to install and configure, and with its segmented design you can license only the capability you currently need, with the ability to expand users and increase functionality when necessary. Progentís Microsoft Dynamics GP support engineers can show you how to install, configure and manage the latest release of Microsoft Dynamics GP or upgrade smoothly from an earlier edition.

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    Cisco offers a full array of routers including appliances designed to provide the protection, bandwidth, and availability required by organizations from small businesses to worldwide enterprises. Cisco routers feature support for redundancy, automatic failover, and redundant power for improved fault tolerance and network uptime. Progent can show you how to choose and configure Cisco routers to establish a reliable infrastructure for your network and to make it economical to expand as you add new users, open new offices, deploy new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent offers expertise in a range of routers based on Cisco's IOS platform, including the Cisco 800 family of small business routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, as well as legacy 1700 and 2600 Routers.

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    E-Mail Guard from Postini offers continually upgraded spam and virus blocking, content filtering, and security from email-based DHA attacks and DSA attacks. Progent is a Postini partner and service firm. If your company is too small to purchase for a regular Postini license, you can still get access to Postiniís Perimeter Manager technology via Progentís E-Mail Guard anti-spam and antivirus aggregation offering. Progentís certified e-mail protection professionals can help you devise an email safety strategy that features antispam and antivirus technologies and processes.

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