Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks

More Questions and Answers

Does Progent support Juniper and NetScreen Products?
Progent's Juniper-authorized network engineers can help you to plan and deploy Juniper Firewall and VPN platforms, optimize and troubleshoot your infrastructure, and migrate efficiently from outdated devices to current releases. Progent's Junos OS engineers can provide expertise with Juniper's premiere network control software to enable you to simplify the administration and improve the security of your Juniper VPN appliances and firewalls. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software products and can help organizations manage networks that include a combination of Juniper's software platforms.

How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft-certified Skype for Business integrators offer online and on-premises expertise for organizations of all sizes to evaluate the benefits of migrating to Microsoft Skype for Business Server or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan an on-premises, cloud or mixed topology; interface Skype for Business with Microsoft SQL Server, Exchange, SharePoint Server and Office or Office 365; set up HA solutions; interface Skype for Business with your PSTN gateway; and integrate third-party collaboration platforms such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can assist you to design and verify a security environment for your Skype for Business solution that is compliant with regulatory requirements. Progent can also assist create a hybrid cloud solution that integrates on-premises Microsoft Skype for Business with the cloud services Skype for Business Online or Microsoft Teams.

How can Progent help us protect ourselves against Ransomware?
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to stop or recover quickly from a ransomware attack. Progent will consult with you personally to collect information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight family of managed IT services for small organizations.

What security support does Progent offer for Linux/UNIX environments?
If you have a multi-platform business environment that combines Linux/UNIX and Microsoft servers, Progent offers Linux and Windows security consulting by giving you access to a CISSP-certified IT consultant to help your whole enterprise in a broad selection of security concerns. CISSP Certification denotes expertise with a global standard for information security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the area of data security under ISO/IEC 17024. Progent can give you access to a CISSP-certified professional to help your organization in a variety security fields such as:

  • Security Management Practices
  • Security Infrastructure and Paradigms
  • Access Control Systems and Processes
  • Software Development Security
  • Process Security
  • Physical Security
  • Data Encryption
  • Telecom, LAN and Internet Security
  • Business Continuity Planning
  • Law, Investigation, and Ethics

    How can Progent help us with SQL Server 2016?
    SQL Server 2016 offers significant improvements in performance, scale, security and compliance, uptime, mobile computing support, plus integrated BI. Innovations include PolyBase for handling SQL and NoSQ databases simultaneously for big data applications, Hadoop integration, Row-level Security, Mobile Report Publisher, and centralized management of local and cloud-resident resources. Progent's Microsoft-certified SQL Server 2016 consultants can provide remote and on-premises expertise to assist organizations of any size to design, deploy, administer or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft platforms including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics GP, Skype for Business, and SCOM.

    Can Progent help implement virtual desktops with Windows Server 2016?
    Microsoft's desktop virtualization solutions lower the effort needed for IT administrators to install software programs so they are consistent across a corporate user base, offer the power to manage access to business data, and allow fast installation of new or upgraded workstations. With Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure (VDI) that powers RDS streamlines desktop access, improves responsiveness, strengthens data security, centralizes administration, and offers an almost transparent user environment. Progent's desktop virtualization engineers can help you to evaluate the business benefits of Microsoft's desktop virtualization solutions, set up pilot and on-line environments, improve your network architecture to accommodate virtual clients efficiently, evaluate and remediate security issues, and train your network administrators to utilize industry best practices to gain a fast ROI from desktop virtualization.

    Can Progent provide email content filtering and data leakage protection?
    Progent's data loss prevention (DLP) consultants and data leakage protection consultants can help organizations to configure Progent's ProSight Email Guard Security Gateway to enforce standard and custom content policies for monitoring the content of outbound email messages and attachments and blocking users from sending sensitive or inappropriate data or spam. ProSight Email Guard's outbound email content filtering technology can also help organizations avoid reputation loss and stay in compliance with industry privacy standards and government requirements including HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Find out more about Progent's entire ProSight series of low-cost network management outsourcing services for small and medium-size organizations.

    Can Progent help our company deploy and manage Microsoft Teams?
    Microsoft Teams is the replacement for Skype for Business Online as Microsoft's premier cloud platform for real-time conversation and collaboration. Progent's Microsoft Teams experts can help your organization to design an upgrade to Microsoft Teams from Skype for Business Online and install, administer, and debug a cloud-based or hybrid deployment of Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.

    Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
    Progentís business information reporting consultants can provide remote and onsite consulting to assist your organization with any phase of BI reporting from troubleshooting or modernizing reports to designing and deploying an advanced BI solution. Progent's BI experts can assist you to support your existing reporting environment, help you to migrate reports from an outdated reporting platform to a modern solution, and provide custom online training to meet your specific requirements. Progentís management reporting and analytics professionals can provide experience in the leading business intelligence reporting tools such as Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Builder.

    Does Progent offer support for NetApp SAN storage solutions?
    Progent offers enterprise clients remote or on-premises NetApp SAN consulting services for NetApp's complete family of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage products. Areas of NetApp SAN storage solutions supported by Progent include system architecture, cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, disaster recovery, and remediation. Progent offers Level 3 support to assist you to resolve problems with NetApp SAN deployments quickly and affordably following leading practices.

    How can Progent help local governments and school districts with IT management?
    Progent has a long background providing a broad range of online IT support and urgent troubleshooting services to local governments and schools across the United States. Progent is among the industryís pioneers in providing advanced online network consulting and has provided IT support to organizations in all 50 states. Progent's online IT support for local governments eliminates travel expenses and solves problems more quickly than onsite support.

    More Questions and Answers

    If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or anywhere in the Sacramento area and you are looking for computer support, information technology outsourcing, or advanced services from a certified Progent consultant, call 916-910-1200 or visit Contact Progent.

    An index of content::

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    Radvision Telepresence Consult

    Progent can provide the support of an accredited engineer with expertise deploying technology from the major telepresence providers such as Cisco/Tandberg, Polycom, and LifeSize and can help you to plan, configure, expand, or maintain a video conferencing environment that protects your current investment and optimizes the strategic value of your information system. Progent can also provide the expertise of network infrastructure engineers who can assist companies of any size to build and troubleshoot a network that delivers the performance, reliability, protection, and expandability required to accommodate your video conferencing/telepresence environment.

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    After Hours Work from Home Data Protection Technical Support Services

    Progent can help small and mid-size businesses to plan, implement, verify and maintain backup/recovery systems required for teleworkers.

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    Progent's Cisco-Certified network management consultants can show you how to use Cisco's network management tools alongside a selection of specialized third-party products to create a comprehensive network management strategy to keep your environment running reliably, conserve limited resources, protect your data, recover rapidly from device failure or malicious attacks, and enable you to expand or repurpose valuable resources sensibly and economically as your business grows.

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    Progent has 20 years of experience assisting small and mid-size companies to plan, install, optimize, administer, and troubleshoot computer networks that support at-home workers.

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    Progent wants to hire staff-level, results-driven Microsoft accredited consultants with Microsoft Certified Systems Engineer certification; Cisco accredited network engineers with Cisco CCNP or CCIE credentials; security professionals who have CISSP or CISA or comparable security credentials; and high-end network design consultants with a background in mobile access, wireless connectivity, high uptime, workplace recovery, data protection, and VMware. Progent also is looking for professionals who can join Progent's team of desktop support specialists and remote troubleshooting experts. In addition, We are seeking talented administrators able to operate effectively in Progent's high-growth, virtual office culture.

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    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the complete malware attack progression including filtering, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats.

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    Progent can provide affordable online consulting services for all releases of Office Access including Access desktop and Access Web App and offers advanced assistance for application development, database migration, performance tuning, BI reporting, and maintenance. Progent also can provide custom online classes for Office Access programming and DBA services.

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    Progentís Microsoft-certified experts can provide organizations of any size consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an advanced solution that utilizes web technology for intelligently coordinating people, teams and information. SharePoint Server provides a common spot for your employees or customers to connect to, organize, share and manipulate useful information, files, and applications and to interact with one another. SharePoint allows quicker and more intelligent decisions, more effective access across teams and more economical business practices. Windows SharePoint Services connect employees, clients, teams and projects with the information theyíve developed in a way that makes data convenient to locate, retrieve and re-use. Progent's SharePoint experts can help you to support your existing SharePoint ecosystem or migrate to the latest version of SharePoint Server or to SharePoint Online.

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    Professionals SCCM 2007 Policy Settings

    Progent's Microsoft-certified consultants can help your business to support Microsoft System Center 2007 Configuration Manager (SCCM 2007) to simplify operations, enhance security, and boost productivity by ensuring that operating systems and applications stay up to date, tracking licensing, and monitoring resource usage profiles so you can make informed purchasing decisions. When your organization is ready to upgrade your SCCM 2007 device management ecosystem, Progent can assist you to plan and implement a smooth migration to SCCM 2012.

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    Network Consultant Windows 2003

    The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 11 years of work in Microsoft integration, assures you success in identifying the edition and configuration of Windows 2003 Server that matches most closely with your company's goals. Progent can also help you with designing, deploying, managing and troubleshooting sophisticated IT applications based on Windows Server, and can assist your upgrade from Windows 2000 or Microsoft Windows NT.

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    Emergency SRST Information Technology Consulting

    Progent's Cisco certified network infrastructure experts offer advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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    Dynamics GP/Great Plains accounting offers analysis and reporting features that allow you to monitor all operations, revenues and spending, and market patterns with built-in drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP reporting support expertise can enable you to create reports that allow you to understand your business more thoroughly, converting uncooked data into useful business information. Progent is able to enhance your reporting and analytics by offering Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and programming design with VBasic, XML and other development environments in order to offer custom line-of-business software development and web commerce applications that integrate transparently with Dynamics GP.

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    24x7x365 Consulting ProSight client credential management

    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as half of the time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it.

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    Progent provide businesses of any size enterprise-class network remote or in-person consulting for information systems powered by Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier IT consulting experts also can provide security expertise for businesses ranging from the small office to the global enterprise.

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    Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Azure hybrid cloud design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has two decades of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

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    Cisco's Small Business 100, 300 and 500 series of APs are Linux-based units intended as entry-level wireless solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi infrastructure experts can provide online or on-premises integration and troubleshooting support to help your organization to plan, configure, upgrade, optimize, administer and debug Cisco Small Business Wi-Fi AP environments of any scale or architecture.

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  • SMS Migration Information Technology Consulting
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    Progentís Microsoft certified consultants provide small and mid-size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to deliver critical software rapidly and reliably to specified workers, lower software expense and adhere to licensing agreements by understanding patterns of usage, improve Windows security by increasing your knowledge of weak points and by delivering critical updates, manage your mobile workforce through industry standards independent of connection or location, and lower operational costs by efficiently utilizing the management capabilities built into Windows. Progentís SMS engineers can help you use SMS economically for automated software and application deployment, security patch administration, and resource monitoring management including software and appliance inventory.

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    Dynamics GP/Great Plains 2010 accounting software is a full-featured business management solution that unifies information and processes throughout your business, interfaces easily with other solutions, and brings together workers, clients and vendors regardless of time or location. Created for small to mid-size businesses, Dynamics GP 2010 and Dynamics GP Release 10.0 provide capability for financials, management reporting, project management, inventory and order control, e-commerce, HRM, CRM, field force automation, manufacturing, retail management, and online business services. Progent can help you install and manage a robust, protected server and communications environment to support Microsoft Great Plains, and can provide experienced Great Plains consultants to help your company exploit the full power of Microsoft Dynamics GP 2010.

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    For Windows desktop virtualization, Progent can provide the support of a Citrix-certified XenDesktop consultant who can help your company to plan a XenDesktop environment that improves the business impact of your information system; integrate XenDesktop software with your physical and virtual servers, end-user devices, and peripherals; migrate your older virtual desktop software to current versions of XenDesktop; and deliver comprehensive remote troubleshooting. Progent can also train your network managers to follow industry leading practices to manage your XenDesktop solution efficiently.

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    Progent's UNIX family support services offer small businesses and developers help with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of expertise provides you with a convenient one-stop source to show you how to build and maintain a secure and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian-GNU and Mandrake.

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    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, applications and VMs that have become lost or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information.

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    Progent's Check Point firewall consultants can show you how to design, deploy, and administer firewall environments built around Check Point Software NGFW firewalls and Check Point's subscription-based security services. Progent's consultants can also help you support older Check Point firewall models or upgrade smoothly to Check Point's modern security gateways.

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    Progent's Microsoft engineers offer affordable remote technical support and programming services to help your business to plan, implement, administer, and maintain Microsoft SharePoint 2010 installations that can include web sites able to function as intranets, extranets, document management tools, wikis, data marts, business information systems, enterprise-wide search, workflows, and other tools to promote and enhance teamwork. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with third-party data sources and with Microsoft's familiar office productivity applications like Office Excel, Word, Outlook, and Visio. Progent can assist your business to upgrade from earlier versions of SharePoint or adapt a mix of web applications into a consolidated and easy-to-manage SharePoint 2010 solution.

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    Small to mid-sized businesses can now enjoy all the advantages of System Center Operations Manager and in addition have quick access to Progentís Microsoft Certified network consulting professionals. With Progent's economically priced IT support packages, small organizations can choose a basic System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent supports Operations Manager 2007 to provide small company information systems world-class reliability, security, and performance.

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    Network monitoring typically involves tracking a system's resource utilization in order to identify throughput backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring tools that work under Linux and can be deployed to observe multi-OS environments where UNIX and Windows coexist. Progent's network support consultants can help you take advantage of both these tools to tune and repair your network. Progent's Linux consulting professionals offer small businesses and programmers assistance with administering and servicing UNIX and Linux networks that coexist with Microsoft-based technology.

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    Progent's Microsoft certified consultants can help you define and implement a smooth in-place Microsoft Exchange 2003 migration plan that minimizes productivity downtime, reduces long-term service demands, and makes your Exchange Server 2003 easy to manage. For complex multiple server or multi-location upgrades, Progent has the background to complete your project rapidly and economically. Progent's Exchange Server 2003 help, repair, and consulting services include expertise with the configuration of outside vendor add-ons to Exchange 2003 Server that are in keeping with your business needs.

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    Microsoft supports seamless hybrid networks that combine Office 365 Exchange Online and local Exchange deployments. This permits you to have specific mailboxes located at your physical datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified Exchange consulting team can assist you with any facet of designing, implementing and debugging your hybrid Office 365 Exchange Online solution. Progent's Exchange specialists can provide occasional expertise to help you resolve challenging technical issues and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is carried out on schedule and within budget.

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    Progent's Microsoft-certified consultants can help your company to evaluate the benefits of Lync Server 2010 for your business and can assist you to design and carry out a rollout of Microsoft Lync Server that centralizes the administration of Instant Messaging and Presence and improves the productivity of your office employees, telecommuters, and mobile workforce. Progent can in addition help you to perform an efficient migration to Lync Server 2010 from Microsoft Office Communications Server or Microsoft Live Communications Server, interface Lync Server with Exchange, SharePoint, and Microsoft SQL Server, show you how to use Lync Server to improve the collaborative capabilities of Microsoft Office programs, and provide online seminars and ongoing technical support for Microsoft Lync Server and other Microsoft platforms.

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    Microsoft has made a strong effort to enable seamless hybrid networks that integrate Office 365 Exchange Online and local Exchange systems. This allows you to have certain mailboxes located at your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can assist your organization with any facet of designing, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange specialists can provide occasional expertise to help you through challenging technical issues and also can provide extensive project management outsourcing to ensure your hybrid Office 365 initiative is successfully completed on schedule and on budget.

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    Progent has two decades of experience helping small and mid-size companies to design, implement, optimize, manage, and debug information networks that support an at-home workforce.

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    Progent's certified Microsoft Windows 2000 consultants can help you optimize the functionality of your current Windows 2K Servers and can streamline system administration, offer technical support and troubleshooting, and enhance security. Progent can also help you create, rationalize, and execute a plan to migrate from Windows Server 2K to Microsoft Windows 2003 Server. Progent is expert in setting up pilot programs to reduce the obstacles associated with moving to Windows Server 2003 by uncovering potential hardware and software compatibility issues.

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    Progent's Citrix-certified consultants can assist you to plan, implement, administer, and support a virtualized application delivery solution based on XenApp. Progent's Cisco-certified CCIE network consultants can help you enhance your infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter support experts can help your organization to manage and support a remote datacenter that offers high uptime, advanced protection, and rapid disaster recovery.

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    Progent's consultants offer Apple macOS and OS X users a range of services such as workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server expertise, network protection services, and one-on-one education. Progent can help clients to upgrade to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent can also assist you with Apple iPhone support and iPad management, or moving to Apple's iCloud services. For business environments built exclusively on Apple macOS or OS X or for systems with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of planning, configuring and maintaining a network environment that is reliable, safe, fast and aligned with your organization's business goals.

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