More Questions and Answers
Does Progent offer support for Microsoft Dynamics NAV ERP software?
The most recent edition of Microsoft Dynamics NAV ERP includes several new features such as specialized Role Centers, improved business analytics and reporting options, and advanced workflow support. Progent's Dynamics NAV ERP consultants can provide software development, configuration and troubleshooting support to enable your company to get the most from MS Dynamics NAV. Progentís engineers can assist you to integrate Microsoft Dynamics NAV to other services and programs. In addition, Progent can help your organization to create and utilize databases so you can enhance your knowledge of your operations, acquire additional clients, refine your marketing strategies, and form successful alliances.
Can Progent Help with Oracle Database Administration and Application Development?
Progent offers affordable access to an Oracle certified consultant for Oracle DBA support or an Oracle application developer. Progent can help your business to develop efficient solutions for key Oracle DBA activities such as performance tuning, backup and restore processes, and information security, or train your in-house personnel to use industry best practices for streamlining major management procedures. Progent can also offer the services of a PL/SQL programmer to help your company to build, test, troubleshoot, or migrate Oracle-based programs that can vary from business reports to data-driven web commerce sites. Progent has experience with Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can help you to optimize current SQL programs using Oracle's SQL Tuning Advisor and SQL Access Advisor.
Does Progent support Lync Server 2013?
Lync Server 2013, rebranded Skype for Business Server, is an on-prem software platform that enables businesses of all sizes to create a centrally managed and protected communications environment that permits a Bring-Your-Own-Device computing model with IM, presence, audio/video and web conferencing with app sharing, as well as IP-based and PSTN telephony enabled for a broad range of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 experts can assist you to manage your current Lync deployment or design and implement a cost-effective migration to a more current solution by providing Microsoft Skype for Business Server expertise. Progent can also help you create a hybrid architecture that combines on-premises Microsoft Skype for Business with Skype for Business Online or with Teams cloud services.
How can Progent help us protect ourselves against Ransomware?
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after a ransomware attack. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can supply companies with an IT management expert who can act as a part-time Chief Information Officer. This experienced technology executive can provide long-term direction to assist your company to deploy sensible IT products to enhance business processes so they align better with your corporate objectives. Your company can create and install a well thought out IT plan without absorbing the expense of a full-time Chief Information Officer. Vital tasks Progent's temporary CIO can perform include strategic planning, planning technology budgets, creating and tracking models for Total Cost of Ownership, reengineering business processes, negotiating with vendors, establishing security policies, business impact analysis, streamlining data center management, software revision control, IT asset documentation management, and disaster recovery preparedness.
Can Progent provide help with Microsoft Access software development?
Progent's Office Access consultants offer cost-effective remote support for all releases of Office Access including Access desktop and Access Web App and can provide advanced help for Access application programming, database migration, performance optimization, report design, and troubleshooting. Progent also can provide tailored webinar training for Access application development and database administration.
How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include individualized training designed for clients who want to expand their knowledge of mainstream office productivity software and network infrastructure. Learn more about Progent's Office Word and Office 365 Word training, Office Excel and Microsoft Office 365 Excel training and programming help, Microsoft Project expertise, and classes on macOS and OS X applications. In addition, Progent provides live remote webinar education seminars. Virtual interactive webinars provide a versatile and affordable way for teaching your IT staff to operate a broad range of key software products.
Progent also offers detailed documentation for all services performed. These in-depth service reports provide your in-house IT staff a convenient and useful history of important technical issues concerning your IT system and can shed light on how to anticipate and fix problems in the future.
What are the benefits of Progent's documentation of support services?
Progent produces complete and detailed documentation of all service work to ensure customers do not feel like a hostage to their IT service company. Progent sends email documentation of support activity shortly after completion of each service task, and also sends a hard copy along with monthly invoices. Complete network support documentation makes it easier for customers to transfer to a new support organization or assume increased service duties internally. Good service reporting also provides IT managers the information required to assess the quality of support services and produce better informed network expense projections.
Does Progent offer support for Check Point Next-Generation firewalls?
Progent's Check Point Software firewall consultants can help you plan, deploy, and manage firewall environments that rely on Check Point NGFW security gateways and Check Point's subscription-based SandBlast security services. To learn more about Progent's consulting and support services for Check Point firewalls, visit Check Point Software firewall configuration expertise.
Can Progent provide the expertise of a CRISC-certified risk management consultant?
The Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA in 2010 to verify a consultant's ability to design, implement, and maintain information system controls to mitigate risk. Progent can provide the expertise of a CRISC-certified risk management expert to help your company to develop and execute a risk management strategy that follows industry best practices promoted by CRISC and geared to align with your company's risk tolerance, business objectives, and budgetary guidelines.
Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a diverse range of security technologies from Microsoft and Cisco, Progent offers organizations expert help for solutions from other major VPN vendors including Checkpoint Software, WatchGuard, Juniper-Netscreen, SonicWALL, and Symantec. Progent can help you design a detailed security plan and choose the right products from multiple suppliers to support your security objectives while staying within your spending limits.
Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup offers small and mid-size businesses a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, offsite, distributed, and cloud-hosted environments and also supports low-cost backup to Microsoft Azure Block Blob storage. Headline capabilities include state-of-the-art Augmented Inline Deduplication to reduce backup storage needs, Continuous Data Protection with backup spacing as low as five minutes for minimizing your Recovery Point Objective, advanced encryption, granular recovery capability for specific files and emails, support for Windows Cluster Shared Volumes and VMware vCenter for managing larger environments, and support for Microsoft VSS technology to back up online virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a wide array of services to help you to plan, deploy, optimize and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup. To read more, go to Altaro VM Backup Consulting.
Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent runbook for restoring services quickly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM and VMware NSX consulting expert to assist your organization to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Can Progent help configure and integrate Cisco wireless VoIP phones?
Successful integration of Cisco's wireless IP phones usually demands that you configure and optimize many components of your wireless environment such as access points, routers and switches, Cisco wireless LAN controllers, and management tools. Progent's wireless VoIP phone configuration and troubleshooting experts offer online and on-premises support to help you create and administer a Cisco wireless IP phone solution by delivering services that range from troubleshooting the configuration of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.
More Questions and Answers
If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or
anywhere in the Sacramento area
and you are in need of technical help, IT outsourcing, or advanced services from a certified Progent engineer,
call 916-910-1200 or visit Contact Progent.