Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks

More Questions and Answers

Can Progent help us automate network infrastructure mapping and management?
ProSight WAN Watch network infrastructure management service makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking hardware like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating devices that need important updates, or identifying the cause of performance issues. Read about the complete ProSight line of low-cost managed services for small and medium-size businesses.

Can Progent help us migrate efficiently to Exchange Server 2019?
Progent can help your organization in any phase of your migration to Microsoft Exchange 2019 such as deploying Windows Server 2019 Core as a host for Exchange; planning high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and configuring Hyper-V; configuring hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with O365; and configuring Outlook clients. For more information, see Progent's Microsoft Exchange Server 2019 deployment services.

How can we outsource our network management to Progent?
Progent offers a selection of low-cost, flat-rate services designed to enable small and medium-size businesses to utilize the same advanced technology deployed by many of the world's leading corporations. The ProSight line of network monitoring and management services addresses all critical facets of information technology such as email protection, threat defense based on machine leaning, patch management, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual machine hosting, and IT asset documentation management. To download Progent's white paper about the benefits of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.

Does Progent support all major data backup/recovery products and services?
Progent's backup experts offer consulting support for a broad range of utilities and services that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux physical and virtual servers and desktops plus laptops and handhelds. Progent can help you with leading backup platforms by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent also offers support for Acronis Backup and Recovery, MozyPro, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist, HP Data Protector, and FLARs. For enterprises, Progent can provide VMware Site Recovery Manager consulting. In addition, Progent's ProSight Data Protection Services are available to small and mid-sized businesses as a low cost and fully managed service for secure backup and disaster recovery (BDR).

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
MS Exchange 2016 enhances the performance and streamlines the deployment of Database Availability Groups (DAGs), which provide automatic failover for high availability (HA). DAGs in MS Exchange Server 2016 lower failover times by an estimated 33% compared to Exchange Server 2013. Other enhancements cover configuration defaults that correspond to leading practices for data protection. Progent's Microsoft certified Exchange experts offer DAG support services to help your business to plan, deploy and administer a Database Availability Group solution the offers world-class security for your Exchange 2016 mailbox servers.

Does Progent offer supplemental or fully outsourced Help Desk services for at-home workers?
Progent can provide small and mid-size organizations overflow or fully outsourced Help Desk services for telecommuters. To find out about Progent's overflow or comprehensive Help Desk services for an at-home workforce, go to Help Desk services for at-home workers.

How Can Progent help us to use Microsoft Power BI for business analytics?
Progent's Power BI experts can assist your business to plan, deploy, maintain, enhance or debug your Power BI solution. Progent's database experts can help you to prep your source data for Power BI visualizations. Progent can assist you implement and manage an onsite, cloud, or hybrid environment for Power BI. To learn more, visit Progent's Power BI solutions.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers interoffice connectivity support to help you design and deploy high-availability architectures for multiple-office connectivity. Progentís Cisco-certified Cisco Certified Internetwork Experts can plan and deploy ultra-reliable Inter-office connections supported by zero-downtime EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over can provide affordable non-stop interoffice connectivity.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's certified Office and Office 365 experts can assist companies of any size to incorporate Microsoft Office desktop and Microsoft Office 365 applications including Office Excel, Word, PowerPoint, Outlook, Access, Project and Publisher into a seamless solution that provides fast ROI and enables better business results. Progent can help your company to integrate Office or Office 365 apps with one another and with additional key Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server deployed on-premises or hosted in the cloud. Progent's consultants can also assist you to resolve compatibility problems between various releases of Office desktop and offers live online Microsoft Office and Office 365 training to individuals and teams.

Why should a small business outsource IT support?
Whether it involves planning IT system infrastructure, setting up or outsourcing a Help Desk, rolling out an updated messaging solution, or creating an web-based eCommerce application, outsourcing your IT support services can control expenses and minimize risks, allowing IT service costs to expand in a more linear and controlled fashion than is possible by building up a big, comprehensive in-house IT organization.

Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
Exchange 2016 provides significant improvements compared to previous releases of Exchange through innovations such as native capability for high-availability mailbox server clustering called Database Availability Groups or DAGs support for low-cost disk storage to slash the cost of large e-mail inboxes, a more powerful web client compatible with more web browsers, sophisticated voice mail handling featuring voice-to-text translation, and a variety of utilities for improving security and compliance. Microsoft calculates that if carefully configured, current releases of Microsoft Exchange Server can reduce messaging expenses by 50-80%. Since Microsoft has stopped supporting Microsoft Exchange Server 2003, businesses have another reason to ask Progent's Exchange 2016 engineers about migrating to the latest version of Exchange.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering along with replication to provide rapid, zero data loss disaster recovery (DR) between datacenters that are up to 185 miles (300km) away from one another. Progent can provide the skills of a certified NetApp MetroCluster expert who can assist your business to plan, configure, manage, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your functional requirements and budget. Progent can ensure you follow best practices for installing your MetroCluster solution by delivering guidance with tasks such as assigning shelf IDs, determining plexes layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network, and testing your DR system to show adherence with information assurance standards and regulatory requirements.

Can Progent help us upgrade our legacy version of Dynamics GP to the current release?
Progent's consultants have supported Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has delivered integration, software development, education, and troubleshooting services since the platform's debut. Progent can provide in-depth support for updating out of date Dynamics GP ERP systems. Progent can help you to design, validate, and implement an efficient upgrade from a an outdated version of GP to the newest version of Microsoft Dynamics GP, Learn} about Progent's Dynamics GP upgrade and integration consulting services.

More Questions and Answers

If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or anywhere in the Sacramento area and you are looking for technical assistance, IT outsourcing, or advanced services from a certified Progent consultant, call 916-910-1200 or visit Contact Progent.

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