Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks

More Questions and Answers

What pricing structure does Progent use for support services?
Progent's easy per-minute billing policy requires no complicated contracts, retainers or hidden fees. Many other support companies have minimum charges or other extra charges that increase support costs. For remote support from Progent during normal business hours, you pay only for the actual time spent resolving your problem. If it only takes ten minutes to solve your issue, then you only pay for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you are charged only for the time when a Progent consultant is actually onsite solving your problems. Just Progent's competitive by-the-minute rate. For urgent same-day on-site service calls, you might be charged for our expertís travel time, but not a higher emergency rate. Because Progent has a large pool of engineers located within the entire service territory, an available expert is typically near to assist. Progent can in addition offer on-premises service to the majority of zip codes in the U.S. within 24 hours of answering a service request. Progent's remote support group has delivered assistance to small businesses in every state (Refer to Progent's nationwide testimonials.)

How can Progent help us take full advantage of Microsoft Project Server?
Progent's Microsoft Project consultants can provide comprehensive remote and on-premises support services for Microsoft Project Server and Project Online as well as for all Microsoft platforms that work closely with Microsoft Project. Consulting services offered by Progent include Microsoft Project Server and Project Professional integration, SharePoint 2019 planning and deployment, SharePoint Server 2016 migration consulting and development, Microsoft SQL Server 2019 migration, Microsoft SQL Server 2017 upgrades, SQL Server 2016 upgrades, Exchange 2019 support, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Office Excel and Microsoft 365 Excel application support, plus PowerPoint and Visio webinar classes. Progent offers access to Cisco-certified CCIE network engineers to help your company to enhance your environment to support local, branch, at-home, and mobile users so that they can use Microsoft Project Server to collaborate securely and productively. Progent's certified network security engineers can assist you to plan and police security workflows that safeguard sensitive project information without interfering with the efficient exchange of legitimate information.

Does Progent offer consulting services for Microsoft Office and Microsoft 365?
Progent's certified Office and Microsoft 365 consultants can assist businesses to integrate Office desktop and Microsoft 365 applications including Excel, Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a seamless productivity solution that provides quick return on investment and promotes better business outcomes. Progent can assist your company to integrate Microsoft Office or Microsoft 365 applications with one another and with additional key Microsoft technologies including SharePoint, Exchange Server and Microsoft SQL Server running locally or in the cloud. Progent can also help you to fix compatibility problems with different versions of Office and can provide customized online Microsoft Office and Microsoft 365 instruction to individuals and groups.

Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services, included with Windows Server and Windows desktop, is an advanced role for web hosting and web application programming. The latest versions provide enhanced security, reliability, expandability, and troubleshooting while delivering significant enhancements in automated administration. Many popular extensions to Internet Information Services have been built into newer releases such as the rules-based Request Filter Module (formerly called URL Scan), which can prevent potentially harmful HTTP requests from being executed by web applications. Progent's Internet Information Services (IIS) consultants can assist your company to configure IIS and the latest extensions to IIS Manager such as the GUI interface for managing FastCGI programs.

Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants offer affordable online consulting to assist your business to design, deploy, and troubleshoot any aspect of your iPhone and Windows integration efforts and is available for short-term jobs to help you through specific technical roadblocks or major engagements to help you finish large-scale projects on time and within budget. Progent has experience in local, cloud-based, or hybrid environments and can help you build or support a resilient, protected and efficient network infrastructure that is best suited to your computing model. Progent can also provide remote or on-premises training to show you how to manage and use your iPhones and iPads in a safe, collaborative environment that optimizes the strategic value of your IT system.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
In conducting IT projects for large companies, Progent uses a phased technique based on defined milestones in order to meet economic, timing, and engineering targets while avoiding business disruption. Progent's methodology takes advantage of industry project management standards based on the best practices described in the Microsoft Solutions Framework (MSF) and includes needs identification, design and architecture proposals, testing, required adjustments, and expert implementation. All phases are documented to provide a comprehensive list of technical services delivered and to assist in ongoing system support.

Does Progent support the NodeZero penetration testing platform from Horizon3.ai?
NodeZero from Horizon3.ai is a leading-edge penetration test (pentest) platform that can deliver repeated, concurrent, automated testing of your internal and perimeter network to help you find, rank, remediate, and confirm security vulnerabilities before threat actors can take advantage of them. Progent can provide the services of a NodeZero Certified Operator to help you to plan and carry out comprehensive penetration tests of your perimeter and your internal IT infrastructure so you can accurately determine your current security profile. Progent can help you to set up and run NodeZero pentests customized for your network environment, understand NodeZero reports, and fix issues based on their potential for damaging your network. Progent's NodeZero experts can also help you to create a unified cybersecurity strategy that streamlines management and provides optimum cyber defense for on-prem, multi-cloud, and perimeter IT assets. To find out additional details about Progent's threat assessment solutions powered by on NodeZero's PEN test platform, see consulting services for NodeZero's PEN test products.

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon AWS planning and integration experts offer cost-effective remote consulting to help companies of any size to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable low-latency storage, and Glacier for low-cost archival storage. Progent can help you with every aspect of Amazon AWS integration including needs analysis, readiness assessment, architectural design and review, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security. Progent can provide advanced expertise with firewall configuration and VPN connections and can show you how to deploy all-cloud or hybrid ecosystems that efficiently integrate Amazon AWS resources. Progent offers occasional expertise or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you migrate efficiently to the Amazon AWS platform.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-certified engineers have in-depth information technology industry experience, in the trenches of IT support, performing a multitude of networking tasks for a broad assortment of customers. Each Progent IT professional carries a proven set of personal best practices from this extensive industry background, and these are further improved by the company-wide leading practices education that Progent teaches its support team. For larger engagements, Progent consultants follow the Microsoft Solutions Framework (MSF) model for task management which breaks projects down into discrete and manageable sections that minimize the risk of a project spinning out of control.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's SQL Server application developers can assist you to create and support applications that utilize the SQL Server database platform. Progent adheres to industry best lifecycle management practices to create efficient, manageable SQL Server applications and is able to work with a client's IT staff to complete projects in a timely and affordable way. Progent for can help you to build SQL Server solutions by offering a broad selection of consulting services including requirements analysis, data tier architecture, ETL development, T-SQL coding, software configuration, capacity planning, performance and I/O configuration tuning, backup and restoration strategies, partitioning, reusable schema, replication solutions, security and compliance, and business continuity.

Does Progent offer the services of a GIAC-certified information assurance expert?
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of computer security professionals. GIAC certifications are recognized by companies and institutions all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants can provide expertise with all of the security capabilities covered within GIAC certification including evaluating infrastructure vulnerability, security incident handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

Does Progent offer consulting services for Microsoft 365 Excel?
Progent's Microsoft-certified Microsoft 365 Excel consultants can assist your company to create advanced Excel-based applications or provide one-on-one education in the sophisticated capabilities of Office Excel desktop and Microsoft 365 Excel. Progent's experts can also assist your company to create and manage a secure, robust IT infrastructure to host your Microsoft Excel solutions. Progent's SharePoint consultants can show you how utilize Excel Services to expand the capabilities of Microsoft Office Excel by integrating dynamic Excel spreadsheets into management intelligence portals, dashboards, and scorecards. Progent's Microsoft Dynamics 365 professionals can show you how to exchange information between Excel and other products by providing services such as Dynamics GP/Great Plains custom programming and Microsoft Dynamics 365 Business Central business management software support.

Where can I review testimonials from Progent's customers?
Progent has delivered online or on-premises IT consulting service to companies in every state in the country. Many of these customers have shown their appreciation to Progent through testimonials to the excellence of Progent's service personnel. Check out Progent's customer testimonials to see what people say about the quality of Progent's IT services.

More Questions and Answers

If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or anywhere in the Sacramento area and you are looking for computer assistance, information technology outsourcing, or high-level expertise from a certified Progent engineer, call 916-910-1200 or visit Contact Progent.

An index of content::

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    Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification through rigorous examination and significant experience with network security architecture. ISSAP consultants have in-depth knowledge of access control mechanisms and methodologies, phone system and network infrastructure security, cryptography, needs evaluation, BCP and DRP, and physical security integration. Progent's ISSAP-certified security consultants can assist your business with all phases of secure network architecture.

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    Progent's Duo services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices.

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    Progent's Mac networking engineers can assist you with a wide array of system infrastructure areas such as network architecture, off-site and mobile access, internetwork communication, protection, and emerging technologies such as Voice over IP and high-speed wireless networking. For business networks based solely on Apple Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows powered servers and desktops, Progent has the experience and depth to handle the complexity of designing, integrating, and maintaining a network infrastructure that is robust, secure, efficient and supportive of your business objectives. Progent can help you configure Apple's Xserve enterprise servers, Xserve RAID non-stop storage systems, and Xsan storage area network solution. Progent can also provide certified professionals to support Cisco routers and switches.

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    Progent is a dealer and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-first threat management platform that includes machine learning technology and advanced services to provide comprehensive endpoint detection and response.

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    NetApp MetroCluster is a disaster recovery software suite that combines failover storage clustering along with continual replication to deliver rapid, zero RPO disaster recovery between sites that are up to 300km apart from each other. Progent's team of seasoned IT consultants can help you to plan, configure, administer, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster environment that aligns with your functional requirements and IT budget. Progent can make sure you adhere to best practices for installing your MetroCluster environment by providing guidance with tasks like assigning disk pools, determining aggregate and plexes layout, provisioning volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker mechanism, designing a configuration replication network, and testing your MetroCluster DR solution to verify adherence with industry standards and government requirements.

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    Progent's Check Point experts can help you select and configure Check Point Firewall software and hardware based on Check Point's technology to provide an affordable and effective security solution for your business network. Progent can also show you how to integrate other Check Point technologies such as Check Point ZoneAlarm and Check Point Power-1 appliances with security solutions from other vendors and provide a central source for continuing technical support, maintenance, training, and design services.

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    Progent's Microsoft certified consultants provide a range of support services for Microsoft Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft accounting platform and business management tool based, like all Microsoft financial tools, on the expandable and popular platform of Microsoft Windows technology. Dynamics GP 2010, the latest version of Microsoft financial products in the Microsoft Dynamics GP line, provides a cost-effective tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Microsoft Dynamics GP is easy to deploy and configure, and with its modular approach you are able to purchase only the functions you currently need, with the ability to expand users and enlarge functionality in the future. Progent's Microsoft Dynamics GP/Great Plains Software support experts can show you how to install, customize and administer Microsoft Dynamics GP 2010 and also older editions of Dynamics GP/Great Plains.

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    Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service documentation transmitted by each staff member to every client. The practice of documenting and archiving support activity results in more effective service and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

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    Progent's ProSight Virtual Hosting service offers advanced virtual server technology, a world-class data center facility, and the technical services of Progent's Microsoft-certified engineering group to provide small and midsize businesses with a comprehensive IT outsourcing alternative that enhances network dependability and protection, reduces management distraction, and lowers expenses. With Progent's Private Cloud Hosting, a small or midsize business can have all of its software platforms and critical application servers supported within a safe and reliable facility on a fast, non-stop virtual machine configured and maintained by Progent's network service professionals.

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    Progent's Microsoft-certified consultants offer remote or onsite support to assist organizations of all sizes to design, implement, manage, and troubleshoot a backup-and-restore solution based on System Center 2012 Data Protection Manager. Progent's consultants can help you to upgrade from older versions of SCDPM or from a different backup/recovery system, and Progent can integrate your SCDPM 2012 implementation for on premises, cloud, or hybrid datacenters. Progent offers occasional help for resolving particularly stubborn issues, or full project management services. Progent can also assist your business to incorporate Data Protection Manager into a comprehensive disaster recovery plan.

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    Network Consultant Jabber and Cisco IP Phones

    Progent's Cisco Jabber consultants offer remote or onsite expertise to assist businesses of any size to plan, implement, manage, update or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent offers in-depth expertise for all the products, technologies and services that go into building a cohesive Cisco Jabber solution including Cisco network appliances and management tools, Microsoft 365 applications, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP interfaces, WiFi networks, cyber security, cloud integration, telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a cohesive collaboration solution.

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    Progent's application developers have worked for 20 years with .NET technologies and the Visual Studio development system and can build or enhance .NET apps rapidly and at low cost.

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    Progent can provide you with programmers who can customize your Microsoft Business Solutions ERP, MRP, and accounting system packages to suit your particular business requirements. Progent's Microsoft consultants provide expertise in Microsoft Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Solomon, and Microsoft Retail Management System. Progent also offers custom e-Commerce integration services for secure, corporate-wide resource sharing as well as interfacing with Customer Relationship Management applications.

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    Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, optimizing and fixing Microsoft SCOM solutions and offer organizations of any size advanced remote or onsite consulting services for Microsoft SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that delivers the performance and availability required to watch over your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent's SCOM consultants can also assist you to install and set up SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can deliver fast online or on-premises troubleshooting to help you to fix serious problems detected by System Center 2012 Operations Manager.

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    Progent can help companies of all sizes to move any part of their computing infrastructure to Microsoft Azure. This can simplify IT administration and reduce equipment investments. Microsoft Azure includes a wealth of cloud services and Progent can assist you to understand the advantages and restrictions of different cloud computing architectures you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and local apps and network infrastructure and make sure that you sidestep the common errors small organizations make when moving to a public cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize VHD storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN tunnels and to integrate Apple iOS devices and Android handhelds.

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    Progent's certified Windows 2003 Server engineers can provide computer help and IT consulting services for the complete line of Microsoft .NET Servers, Windows 2003 Server, and Windows Server 2000. Progent's Windows 2003 upgrade, integration, update, and maintenance services include system planning, installation, project management, in-person and off-site technical support and repair, Help Desk services, expert security services, comprehensive outsourcing, and expert co-sourcing.

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    Progent's certified consultants can assist your company to evaluate Windows 7 to confirm application and driver compatibility and to determine its speed and reliability running with your applications. Progent's consultants can also help you to estimate the potential business value of moving to Microsoft Windows 7. If you decide that Windows 7 makes sense for your business, Progent can help you to plan and implement a non-disruptive migration to Windows 7 from a previous version of Microsoft Windows.

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    Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to evaluate the business advantages of upgrading to SQL Server 2017 and can assist your organization to plan and carry out a cost-effective migration of your current SQL Server environment to any deployment model including local, cloud-hosted, or hybrid. Progent's consultants offer online or on-premises support services ranging from on-demand architecture review or troubleshooting to end-to-end project management and co-management to ensure your SQL Server 2017 project is successfully completed on time and on budget.

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  • Top Rated Information Technology Integrators Solaris Online
    Top UNIX Online Computer Systems Consulting

    Progent provides nationwide urgent technical support and consulting services for businesses that operate UNIX, Linux, or Solaris networks or whose IT systems feature a mix of UNIX/Linux and Microsoft technology. Remote network consulting provides optimum return for your IT budget by protecting user productivity and shortening the hours billed for network repair services. Sophisticated online access tools and skilled technicians and engineers combine to enable Progent to handle most IT problems without wasting time and money by traveling to your location. In the vast majority of situations your IT problems can be dealt with by telephone or through a mix of telephone support and online access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM and CISSP certified security professionals to assist you with the most challenging network problems.

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  • Microsoft Certified Expert Solaris with Windows Consultant Services
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    If your business network mixes UNIX, Linux or Solaris technology with MS Windows, Progent can show you how to incorporate your IT resources into a cohesive environment that allows all your operating systems to run side by side for easy management, transparent information exchange, high availability, superior performance, and strong protection. Progent's UNIX/Linux/Solaris and Windows coexistence assistance services feature IT architecture integration and support, support for Microsoft Windows services for UNIX (SFU), online server monitoring and management, remote network help and troubleshooting, on-site technical support, and Contact Center services.

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    Progent's expert consultants can show you how to define and implement a smooth in-place Exchange Server 2003 upgrade strategy that minimizes productivity downtime, simplifies long-term service requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multiple server or multi-site upgrades, Progent has the knowledge and experience to finish your project quickly and affordably. Progent's Microsoft Exchange Server 2003 help, repair, and consulting services include expertise with the configuration of outside vendor enhancements of Exchange Server 2003 that are best aligned to your business goals.

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    Progent's data protection experts can help your company to design, implement and troubleshoot a backup plan based on MSP360 technology. MSP360 enables file or image backup/recovery for VMs and physical computers, works with all popular public clouds, and allows you to create a backup solution with a minimum Recovery Time Objective and a granular RPO. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and remote management of your backup system to prevent data loss caused by human miscues, system glitches, malicious insiders, and malware attacks like ransomware.

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    Progent can provide enterprise customers the services of a certified NetApp consultant for remote or onsite expertise for NetApp's entire line of SAN software and hardware products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware products. Areas of NetApp SAN storage technology supported by Progent include SAN architecture, hybrid-cloud integration, virtualization, migrations, transparent patching, system management, security and compliance, disaster recovery, and remediation. Progent offers Level 3 support to help you to take care of issues with NetApp SAN storage environments efficiently based on best practices.

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    Progent's Duo managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Google Android, and other out-of-band devices.

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  • Windows Server 2012 R2 Private Cloud Consultant
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    Progent's Microsoft-certified professionals can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create test systems and rollout strategies, tune your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, educate your IT management team, create an enterprise-wide security strategy, streamline IT management, assist with application development, and build and test a DR/BC plan.

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