More Questions and Answers
Does Progent offer desktop support services?
Progent can deliver a wide range of cost-effective services to help your company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows, macOS and OS X, or various versions of Linux. Progent's desktop support services include Windows 10 migration support, Microsoft Windows 8.1 consulting support, Microsoft Windows 7 support, Microsoft Office and Office 365 integration and training, and 64-bit processing expertise.
Can Progent help us design data protection backup/restore solutions for our at-home workers?
Progent can assist small and mid-size companies to design, implement, test and manage backup/recovery systems required for work-from-home employees. To learn about Progent's backup services for a remote workforce, visit backup/restore consulting services for a remote workforce.
How can Progent help us protect our network from ransomware and other modern threats?
The ProSight Active Security Monitoring (ASM) endpoint protection service utilizes cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read about Progent's complete ProSight suite of value-priced outsourced network management services for small organizations.
Can Progent provide a remote Help service for our small business?
Progent's Standard Help Desk Services offer a complete solution that manages all aspects of remote desktop technical support from service requests through ticketing, assigning accountability, screen sharing, status tracking, problem solving, and and metrics. Designed for small companies with few dedicated service personnel for desktop issues, Progent's Standard Help Desk Services offer remote support at a significant discount off Progent's regular Level 1 desktop support rates. Progent also offers rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, see Progentís online Call Center services for small businesses.
Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Small Business Server family is no longer offered by Microsoft, this powerful bundle remains in wide use. Progent provides a range of Microsoft SBS support services for all versions of the platform. In addition, Progent's Windows Server Essentials consultants can help your business to evaluate the possible benefits of transitioning from a locally hosted datacenter powered by Small Business Server 2011 or earlier to a hybrid onsite/cloud network by implementing an upgrade to Windows Server Essentials and to Microsoft's cloud-based applications. Whether your resources reside on a local datacenter, in the Microsoft Cloud, or across a combination of of environments, Progent offers comprehensive consulting, technical support, and software design and programming services for Microsoft's core platforms including Windows Server, Exchange Server, SharePoint, and Microsoft SQL Server.
Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Access developers and consultants can provide affordable online consulting services for all editions of Microsoft Office Access including desktop and browser-based versions and offers expert assistance for application programming, database migration, performance tuning, BI reporting, and maintenance. Progent also offers tailored online classes for Office Access development and database management.
Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group (DAG) is the basic unit of high availability (HA) and resilience for Exchange Server 2013 Mailbox servers. Introduced in Exchange 2010, a DAG is a group of as many as 16 MBX servers where any DAG server can host a replica of a mailbox database from a different DAG server. DAG servers work together to recover unassisted from breakdowns that impact MBX databases. Progent's certified Exchange consultants can provide DAG consulting services to help you design, configure and maintain an HA solution for your Exchange mailbox servers. Also, Progent's Exchange 2016 Server experts can help you migrate your Microsoft Exchange 2013 DAG environment to Exchange 2016 Server.
Does Progent offer supplemental or fully outsourced Help Desk services for at-home workers?
Progent offers small and mid-size businesses supplemental or fully outsourced Help Desk services for teleworkers. To find out about Progent's overflow or comprehensive Help Desk Call Center support for teleworkers, go to Help Desk services for a remote workforce.
Can Progent help our business relocate our IT infrastructure?
Progent can provide Microsoft and Cisco-premier network consultants who can assist you with a seamless IT infrastructure relocation to a new site, including data center selection and deployment, project management, creating a comprehensive security plan that covers physical security, ISP selection and coordination, and non-disruptive system updates. Progent can also help your company to identify a colocation site to host your critical servers, prepare your environment, and provide ongoing remote data center IT services.
Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC was founded in 1999 to certify the skill of network security professionals. GIAC certifications are recognized by companies and government organizations around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists offer support for all of the network security disciplines covered under GIAC accreditation including evaluating infrastructure security mechanisms, event management and response, intrusion detection, web services security and security information and event management (SIEM) solutions for compliance with regulatory mandates for promptly reporting events.
How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter.
Which ERP and MRP programs are supported by Progent?Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
Microsoft Dynamics RMS)
Macola ES by Exact Software
MAS 90 ERP by Best Software
QuickBooks Pro by Intuit
Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)
Progent offers Enterprise Resource Planning and Manufacturing Resource Planning support for a variety of programs such as:
More Questions and Answers
If your small business is in Contra Costa County
and you are looking for technical assistance, information technology outsourcing, or high-level services from a certified Progent engineer,
call 925-362-2400 or visit Contact Progent.