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More Questions and Answers

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Office Access consulting experts offer affordable remote consulting services for all editions of Microsoft Office Access including Access desktop and Access Web App and offers expert help for Access application development, database conversion, performance tuning, report design, and troubleshooting. Progent also offers custom online training for Access development and database management.

Does Progent sell or support SentinelOne's extended detection and response (XDR) products?
Progent is a dealer and consulting firm for SentinelOne's Singularity XDR product family, a subscription-based, cloud-first threat management solution that incorporates AI software and expert services to deliver comprehensive endpoint detection and response (EDR) and extended detection and response (XDR) for defending against ransomware and other cyberattacks. Find out more about Progent's SentinelOne Singularity sales and integration expertise.

Can Progent help us integrate our on-premises Active Directory environment with Azure AD?
Progent can help your business to design and implement an efficient move from on-premises Active Directory to cloud-based Azure AD or to a hybrid system that deploys Azure AD Domain Services and Azure AD Connect to unify identity and access management for both onsite and cloud applications. Progent's consultants can also assist you to manage and debug legacy implementations of Active Directory like Windows 2008 Active Directory. To find out more, refer to Active Directory and Azure AD planning and implementation expertise.

Can Progent help us set up network infrastructure for at-home workers?
Progent can help small and medium-size companies to design, set up and troubleshoot the infrastructure to support telecommuters. Areas of infrastructure for which Progent's consultants offer assistance include secure and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, Wi-Fi network design and implementation, and reliable Internet connectivity. For information about Progent's infrastructure consulting expertise for a remote workforce, see network infrastructure guidance for teleworkers.

How can Progent help large enterprises?
Progent's most popular enterprise consulting services include planning, piloting, deploying and troubleshooting IT environments built around Microsoft products by providing services such as complicated Active Directory and Azure Active Directory configuration, Exchange Server 2019 troubleshooting, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 management, Microsoft SQL Server application programming, and Oracle DBA support and application development. For application and network management, Progent can provide Microsoft System Center 2016 planning and support, Microsoft System Center 2016 Operations Manager deployment, and System Center 2016 Configuration Manager (SCCM 2016) design and integration. For Windows 8.1 integration, Windows 10 migration consulting, Windows 11 deployment support services, and Exchange Server 2013 upgrades, Progent can assist with architecture and can also provide local assistance in deployment at branch offices in larger metropolitan areas throughout the U.S. Progent's large group of Cisco CCIE-certified network support experts can help enterprises to troubleshoot intractable connectivity issues affecting the reliability or performance of mixed-platform computer networks. Progent's CISA, GIAC, and CISM certified security experts can provide an independent and complete security assessments to help large organizations comply with mandated security standards.

Does Progent offer ERP consulting services for SyteLine/Infor CloudSuite Industrial?
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that incorporates more than 25 years of experience assisting manufacturing, distribution and service organizations to manage supply chains and streamline key business processes in order to get products to market quickly and adhere to customer schedules dependably. Progent offers the skills of an ERP specialist with over two decades of background working with the SyteLine/CloudSuite Industrial product family. Progent can provide online or onsite consulting that can range from as-needed advice to solution planning and project management outsourcing or co-sourcing. Sample services offered by Progent for Infor CloudSuite Industrial include implementation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Microsoft 365 integration, training, and database administration. To learn more, refer to SyteLine/Infor CloudSuite Industrial ERP Expertise.

How can Progent help us migrate to Skype for Business Server?
Progent's certified Skype for Business experts offer remote and onsite expertise for companies of all sizes to assess the costs/benefits of upgrading to Microsoft Skype for Business Server or Skype for Business Online from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to design an on-premises, cloud-based or mixed deployment; interface Skype for Business with SQL Server, Exchange Server, SharePoint and Office; set up HA solutions; interface Skype for Business with your PSTN gateway; and interface with other communication platforms such as Cisco Video Interop Server. Progent's certified information security consultants can assist you to create and validate a security environment for your Skype for Business solution that meets government and industry requirements. Progent can also assist build a hybrid network model that combines on-prem Microsoft Skype for Business Server with the cloud services Skype for Business Online or Microsoft Teams.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco CCIE-certified network technology engineers offer world-class remote and onsite support for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for environments that range from small organizations and campus LANs to enterprise data centers and service providers. Progent can help you to deploy Cisco's rapidly evolving switch solutions to realize the throughput, scale, uptime, virtualization support, security and manageability demanded by your organization. For information about Progent's consulting services for Cisco's extensive family of Catalyst switches, see Catalyst switch consulting and support. For information about Progent's consulting and troubleshooting services for Cisco's Nexus Series of switches, see Nexus switch support. To find out about Progent's support for Meraki switches, go to Cisco Meraki switches consulting and troubleshooting services.

How can Progent help us protect ourselves against Ransomware?
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to stop or recover quickly after a ransomware attack. Progent will work with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup system that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

How Can Progent help us with SQL Server 2014?
SQL Server 2014 incorporates major improvements in key areas such as performance, availability, security, and cloud integration. SQL Server 2014 is the first release of SQL Server that includes in-memory capability that works seamlessly across all workloads including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can help you maintain your SQL Server 2014 system or provide SQL Server 2016 migration expertise or SQL Server 2019 upgrade assistance to help you move to a more modern release of Microsoft SQL Server.

Why does Progent recommend upgrading from legacy versions of Exchange Server to Exchange Server 2016 or later?
Microsoft Exchange 2016 provides important improvements compared to previous releases of Exchange with features such as native support for fault-tolerant mailbox server clustering called Database Availability Groups support for commodity disk storage to cut the expense of large inboxes, a more powerful OWA web client compatible with more browsers, sophisticated voice mail capability including voice-to-text translation, and a wealth of mechanisms for improving data protection and regulatory compliance. Microsoft estimates that if judiciously configured, current releases of Microsoft Exchange can cut messaging expenses by 50-80%. Because Microsoft has stopped supporting legacy Exchange Server, organizations have an additional reason to ask Progent's Microsoft Exchange Server 2016 consultants about migrating to the newest release of Microsoft Exchange.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
In conducting IT projects for major businesses, Progent follows a phased approach based on predetermined milestones in order to meet budgetary, scheduling, and technical goals while avoiding business disruption. Progent's methodology utilizes industry project management standards based on the leading practices incorporated in the Microsoft Solutions Framework (MSF) and includes requirements identification, design and architecture proposals, pilots, required adjustments, and expert deployment. All phases are documented to create a comprehensive list of technical services delivered and to help in ongoing system maintenance.

More Questions and Answers

If your small business is in Contra Costa County and you are in need of computer support, IT outsourcing, or top-level expertise from a certified Progent consultant, call 925-362-2400 or visit Contact Progent.

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