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More Questions and Answers

What are the benefits of Progent's documentation of support services?
Progent provides full and detailed documentation of all service activity to ensure clients donít ever feel like a hostage to their support company. Progent sends email accounts of services shortly after finishing each support task, and also encloses a hard copy along with monthly invoices. Complete network support reporting makes it less risky for clients to transfer to a different support provider or assume more support responsibilities in house. Good service reporting also give management the visibility needed to determine the value of support services and produce more realistic network budgets.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's Microsoft Office and Office 365 consultants can assist businesses of any size to incorporate Microsoft Office desktop and Office 365 apps such as Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a seamless solution that offers fast return on investment and enables improved business outcomes. Progent can help you to integrate Microsoft Office or Office 365 applications with one another and with additional core Microsoft platforms including SharePoint Server, Exchange Server and Microsoft SQL Server running on-premises or in the cloud. Progent's consultants can also assist you to resolve compatibility issues with various releases of Office desktop and offers customized online Microsoft Office and Office 365 instruction to individuals and teams.

Can Progent Help with Oracle Database Administration and Application Development?
Progent can provide affordable access to an Oracle certified expert for Oracle database administration services or an Oracle application developer. Progent can assist your business to create effective solutions for key Oracle DBA tasks such as database tuning, backup/recovery processes, and information protection, or train your in-house staff to use industry best practices for simplifying major management procedures. Progent can in addition provide the support of a PL/SQL programmer to assist you to design, test, enhance, or migrate Oracle programs that can range from business reports to data-driven web commerce sites. Progent has skill with Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can assist you to tune current SQL programs using Oracle's SQL Access Advisor.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from discontinued Voice over IP devices to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, previously known as CallManager, or with Unified CM Express (CME) to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM apps such as Cisco Unified Communications Manager IM and Presence Jabber, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent can provide support with all aspects of Cisco VoIP Phone integration including designing dial plans, resolving QoS, setting up SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco SRST systems for survivability.

Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit upgrade specialists can help your organization to enhance your servers and desktop PCs efficiently from 32 bits to 64 bits. Progent can assist you to understand the risks and benefits of moving to 64-bit processing, design a cost-effective migration process that reduces operational disruptions, and deliver responsive online help to aid your company to install 64-bit software and applications on your current hardware. Progent's Microsoft-certified network consultants can assist you to integrate the 64-bit versions of Microsoft products such as Microsoft Windows Server 2008, Exchange Server, Microsoft Windows 7, and Office Excel.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a diverse range of security technologies from Microsoft and Cisco, Progent offers organizations expert consulting for solutions from other major Firewall manufacturers including Checkpoint Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec. Progent can help you design a comprehensive security strategy and choose appropriate products from a variety of suppliers to achieve your security objectives while staying within your budget restraints.

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's SCVMM 2012 consultants can assist organizations of any size to adhere to best practices to set up SCVMM 2012 hosts, fabric, storage systems, and library resources; plan, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive reporting. Progent can help your company to move from a legacy version of System Center Virtual Machine Manager or from another virtualization management system, and Progent can assist you to enhance and troubleshoot your current SCVMM 2012 ecosystem to make sure you get maximum business value. Progent also offers SCVMM 2016 migration consulting to assist your organization to plan and carry out a smooth migration from SCVMM 2012 to SCVMM 2016 so you can take advantage of stronger assurance capabilities, more affordable VMM storage options, and other enhancements.

Does Progent offer short-term IT staffing?
Progent's temporary staff augmentation services allow organizations to meet the need for IT professionals without incurring the costs and hassle that come with identifying and recruiting experienced technical help and without increasing your full-time workforce. For details about Progent's temporary staff augmentation services, visit Progent's short-term staff augmentation services.

Does Progent Offer Business Continuity Planning Services?
Progent can provide advanced remote consulting for business continuity planning, validation, and training to help your company to prepare for possible catastrophes, minimize downtime for your essential IT operations, eliminate lost information, and comply with regulatory mandates and business obligations. Progent's business continuity consultants can team with your management and IT administration staff to provide risk and business impact evaluation, identify dependencies, identify human and physical assets needed to operate your organization, determine key network services and define allowable recovery times, select colocation centers, configure secure offsite connectivity for key employees, plan notification mechanisms and define duties for staff, document a comprehensive recovery and test plan, and provide training for management and technical staff to carry the agreed upon solution. Progent's Windows Server 2016 disaster recovery consultants can assist you to design and build a cost-effective disaster recovery solution for hybrid cloud environments using failover cluster technology proven in Microsoft's massive Azure public cloud.

Can Progent help us manage the personally owned endpoint devices of our at-home workers?
Progent can assist small and medium-size companies to install unified endpoint management and monitoring platforms for maintaining devices operated by offsite workers. To find out about how Progent can assist your business to manage the endpoints of your at-home workforce, visit consulting expertise for managing the remote endpoints of your at-home workers.

Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup provides small and mid-size businesses a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud-hosted environments and also supports low-cost cloud backup to Azure Block Blob storage. Headline features include industry-leading inline deduplication to reduce backup storage needs, Continuous Data Protection with backup spacing as low as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, granular recovery capability for individual files and emails, support for Windows Cluster Shared Volumes (CSV) and for vCenter for managing larger environments, and the ability to leverage Microsoft VSS technology to back up online virtual machines without downtime. Progent is a certified Altaro partner and can provide a wide array of services to help you to plan, install, optimize and troubleshoot a backup/restore solution powered by Altaro VM Backup. To learn more, go to Altaro VM Backup Certified Consultants.

Can Progent help us integrate teleconferencing services for our at-home workers?
Progent's experts can help small and mid-size businesses to implement and troubleshoot teleconferencing technology to enable their at-home workforce to communicate securely and effectively with colleagues and clients. To find out about ways Progent's experts can assist businesses to integrate and manage video conferencing platforms for remote workers, refer to conferencing expertise for remote workers.

Can Progent help us design data protection backup/restore solutions for our at-home workers?
Progent can help small and mid-size companies to design, configure, verify and troubleshoot backup/restore systems to support at-home workers. To find out about Progent's backup solutions for an at-home workforce, go to backup/recovery services for remote workers.

More Questions and Answers

If your small business is in Contra Costa County and you require technical help, IT outsourcing, or high-level services from a Progent engineer, call 925-362-2400 or visit Contact Progent.

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