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More Questions and Answers

How Can Progent help our company support or upgrade Exchange 2013?
Exchange Server 2013 incorporates significant improvements to the capabilities of its predecessor Exchange Server 2010 and delivers important innovations plus a revamped architecture. These improvements favorably impact vital IT areas including manageability, high availability (HA), compliance, cost of ownership, teamwork, expandability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consultants can provide remote or onsite support to help you administer, tune and troubleshoot your Exchange 2013 deployment. Progent also offers Exchange 2016 migration expertise and Exchange Online consulting to help you upgrade to a more up to date version of Exchange Server in an on-premises, cloud-hosted, or hybrid deployment.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent has put together two low-cost service bundles designed to allow small companies to receive a professional security evaluation from a certified security consultant. With Progent's External Security Inventory Checkup, an engineer runs a comprehensive examination of your IT infrastructure from outside your company firewall to determine potential risks in the security profile you present to the public. With Progent's Internal Network Security Inventory Checkup, a security expert executes a system scan from an authorized machine within your firewall to evaluate the risk to inside attacks. Both security inventory packages are configured and executed from a protected external location.

How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft-certified Skype for Business consultants can provide online and on-premises consulting services for companies of all sizes to assess the costs/benefits of migrating to Microsoft Skype for Business Server or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can help your business to design a local, cloud-based or mixed deployment; interface Skype for Business with SQL Server, Exchange, SharePoint Server and Office or Office 365; set up high-availability solutions; connect Skype for Business with your PSTN gateway; and integrate third-party collaboration systems like Cisco UC. Progent's certified network security consultants can help you to design and validate a security environment for your Skype for Business solution that meets regulatory requirements. Progent can also advise you how to create a hybrid cloud network model that integrates on-premises Microsoft Skype for Business Server with the cloud services Skype for Business Online or Teams.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, merchants can expand their reach, reduce their cost of sales, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and costs and expedite your ROI.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing information technology projects for enterprise customers, Progent follows a phased approach based on defined milestones in order to achieve economic, timing, and technical targets while minimizing business disruption. Progent's methodology utilizes industry project management standards based on the best practices incorporated in the Microsoft Solutions Framework (MSF) and includes needs definition, planning and architecture proposals, pilots, design tuning, and expert deployment. All phases are documented to provide a comprehensive description of IT services delivered and to assist in ongoing system maintenance.

Can Progent help us with SonicWall firewalls?
Progent's certified SonicWall firewall experts can help you integrate, manage, and troubleshoot SonicWall firewall devices including the current SonicWall TZ, NSa and NSsp families of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified cybersecurity experts can show you how to incorporate SonicWall security gateways into a complete network protection solution and build security into your corporate processes. To learn more, refer to SonicWall firewall integration consulting services.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-premier engineers have extensive real-world industry backgrounds, on the front lines of business network support, performing a multitude of technical projects for a diverse assortment of customers. Every Progent IT professional carries a proven set of personal methodologies from this broad industry experience, and these are further enhanced by the corporate-wide leading practices training that Progent teaches its support staff. For larger projects, Progent experts use the Microsoft Solutions Framework model for task management which breaks projects down into discrete and manageable sections that decrease the possibility of a project spinning out of control.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (Unified CM), formerly named CallManager, acts as the heart of Cisco's communications and collaboration portfolio. Cisco Unified CM and Unified Communications Manager Express offer a borderless IP-PBX by integrating with unified messaging applications like Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact center. Progent's Cisco-certified CUCM experts can help with any facet of Unified Communications Manager configuration and troubleshooting in areas that include integrating Cisco VoIP phones and video phones, reviewing dial plans, configuring SIP PSTN trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE networking support, creating UCS server failover systems for high availability, and integration with Exchange Server and Skype for Business.

How Can Progent help us with SQL Server 2014?
SQL Server 2014 includes major improvements in critical areas including performance, availability, security, and cloud integration. SQL Server 2014 is the first release of SQL Server that includes in-memory technology that works transparently across all workloads including OLTP, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and onsite services including planning, deployment, management, remediation, and application development expertise to enable organizations of any size to achieve fast return from their SQL Server 2014 investment. In case you are already running Microsoft SQL Server 2014, Progent can help you to carry out a cost-effective migration to Microsoft SQL Server 2016.

How can Progent help local governments and school districts with IT management?
Progent has extensive experience delivering a full-spectrum of remote network consulting and urgent repair services to local governments and schools throughout the U.S. Progent is among the industryís pioneers in delivering advanced online network support and has delivered network support to clients in all 50 states. Progent's online information technology consulting for local governments saves travel costs and resolves issues more quickly than on-premises service calls.

Can Progent help us set up and manage at-home workers?
Progent has two decades of experience assisting small and medium-size companies to design, deploy, optimize, administer, and troubleshoot IT networks that support teleworkers. For details about Progent's consulting services for teleworkers, refer to remote workforce consulting services.



More Questions and Answers

If your small business is in Contra Costa County and you are looking for technical support, information technology outsourcing, or high-level services from a certified Progent engineer, call 925-362-2400 or visit Contact Progent.



An index of content::

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