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More Questions and Answers

Does Progent offer desktop support services?
Progent can deliver a wide range of cost-effective services to help your company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Windows, macOS and OS X, or various versions of Linux. Progent's desktop support services include Windows 10 migration support, Microsoft Windows 8.1 consulting support, Microsoft Windows 7 support, Microsoft Office and Office 365 integration and training, and 64-bit processing expertise.

Can Progent help us design data protection backup/restore solutions for our at-home workers?
Progent can assist small and mid-size companies to design, implement, test and manage backup/recovery systems required for work-from-home employees. To learn about Progent's backup services for a remote workforce, visit backup/restore consulting services for a remote workforce.

How can Progent help us protect our network from ransomware and other modern threats?
The ProSight Active Security Monitoring (ASM) endpoint protection service utilizes cutting edge behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read about Progent's complete ProSight suite of value-priced outsourced network management services for small organizations.

Can Progent provide a remote Help service for our small business?
Progent's Standard Help Desk Services offer a complete solution that manages all aspects of remote desktop technical support from service requests through ticketing, assigning accountability, screen sharing, status tracking, problem solving, and and metrics. Designed for small companies with few dedicated service personnel for desktop issues, Progent's Standard Help Desk Services offer remote support at a significant discount off Progent's regular Level 1 desktop support rates. Progent also offers rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. To learn more, see Progentís online Call Center services for small businesses.

Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Small Business Server family is no longer offered by Microsoft, this powerful bundle remains in wide use. Progent provides a range of Microsoft SBS support services for all versions of the platform. In addition, Progent's Windows Server Essentials consultants can help your business to evaluate the possible benefits of transitioning from a locally hosted datacenter powered by Small Business Server 2011 or earlier to a hybrid onsite/cloud network by implementing an upgrade to Windows Server Essentials and to Microsoft's cloud-based applications. Whether your resources reside on a local datacenter, in the Microsoft Cloud, or across a combination of of environments, Progent offers comprehensive consulting, technical support, and software design and programming services for Microsoft's core platforms including Windows Server, Exchange Server, SharePoint, and Microsoft SQL Server.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Access developers and consultants can provide affordable online consulting services for all editions of Microsoft Office Access including desktop and browser-based versions and offers expert assistance for application programming, database migration, performance tuning, BI reporting, and maintenance. Progent also offers tailored online classes for Office Access development and database management.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group (DAG) is the basic unit of high availability (HA) and resilience for Exchange Server 2013 Mailbox servers. Introduced in Exchange 2010, a DAG is a group of as many as 16 MBX servers where any DAG server can host a replica of a mailbox database from a different DAG server. DAG servers work together to recover unassisted from breakdowns that impact MBX databases. Progent's certified Exchange consultants can provide DAG consulting services to help you design, configure and maintain an HA solution for your Exchange mailbox servers. Also, Progent's Exchange 2016 Server experts can help you migrate your Microsoft Exchange 2013 DAG environment to Exchange 2016 Server.

Does Progent offer supplemental or fully outsourced Help Desk services for at-home workers?
Progent offers small and mid-size businesses supplemental or fully outsourced Help Desk services for teleworkers. To find out about Progent's overflow or comprehensive Help Desk Call Center support for teleworkers, go to Help Desk services for a remote workforce.

Can Progent help our business relocate our IT infrastructure?
Progent can provide Microsoft and Cisco-premier network consultants who can assist you with a seamless IT infrastructure relocation to a new site, including data center selection and deployment, project management, creating a comprehensive security plan that covers physical security, ISP selection and coordination, and non-disruptive system updates. Progent can also help your company to identify a colocation site to host your critical servers, prepare your environment, and provide ongoing remote data center IT services.

Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC was founded in 1999 to certify the skill of network security professionals. GIAC certifications are recognized by companies and government organizations around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists offer support for all of the network security disciplines covered under GIAC accreditation including evaluating infrastructure security mechanisms, event management and response, intrusion detection, web services security and security information and event management (SIEM) solutions for compliance with regulatory mandates for promptly reporting events.

How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter.

Which ERP and MRP programs are supported by Progent?
Progent offers Enterprise Resource Planning and Manufacturing Resource Planning support for a variety of programs such as:

  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS)
  • Macola ES by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Pro by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    More Questions and Answers

    If your small business is in Contra Costa County and you are looking for technical assistance, information technology outsourcing, or high-level services from a certified Progent engineer, call 925-362-2400 or visit Contact Progent.

    An index of content::

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    The service background of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 11 years of support in Microsoft technology, assures you success in identifying the edition and set up of Windows 2003 Server that matches most closely with your company's goals. Progent can also assist you with designing, deploying, administering and supporting powerful IT solutions based on Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 Server or Microsoft Windows NT.

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    Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small or mid-size organization's production servers in an environment that gives the maximum level of dependability and scalability and is in addition easy to transfer to another host. ProSight Virtual Hosting services are built on mature virtualization platforms that enable small and midsize companies with mixed- platform IT systems to economize significantly on the expense of capital investments, system support, and IT management while benefiting from world-class reliability and an unmatched degree of vendor independence.

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    Progent's Experts Group provides consulting in key areas such as Macintosh networking and programs; Support for Linux-based, UNIX-based, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management consulting; Strategic and vertical program support; Chief Information Officer, management information analyst, and project logistics outsourcing; Custom applications development and integration; Web, electronic business, EDI, and customer portal development and integration; SQL management and efficiency consulting; Business information expertise; and Telecom systems support.

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    Progentís Wireless Consulting Services offer a convenient, economical way for businesses of all sizes to deploy, manage, monitor and repair the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and install hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless email and web-based applications, Progent can help with Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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    Progent offers national online help and consulting services for businesses that run Apple Mac networks or whose IT systems feature a mix of Apple macOS and OS X with Microsoft Windows technology. Progent's experts can provide Mac clients a variety of services such as desktop assistance, upgrading to the latest edition of OS X from legacy editions of Mac, plus help with Apple macOS and OS X application software. Progent's specialists in Apple technology can also assist your business with iPhone and iPad integration and management, or migrating to Apple's iCloud services. Online IT help offers maximum return for your information technology budget by preserving client productivity and limiting the hours charged for network repair services. Sophisticated online access utilities and experienced service specialists and consultants allow Progent to handle the majority of network problems without wasting time and expense by traveling to your site. In the vast majority of situations your IT problems can be dealt with over the phone or via a mix of telephone support and online connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISM premier security specialists to help you with the most challenging system issues.

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    Exchange Server 2013 includes significant enhancements to the functionality of Exchange Server 2010 and delivers powerful innovations plus a revamped architecture. These improvements affect key areas such as ease of administration, high availability (HA), security and compliance, cost of ownership, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting experts can assist your organization to evaluate the potential advantages of migrating to Microsoft Exchange Server 2013, design a cost-effective validation and rollout plan, and train your IT staff to manage your Microsoft Exchange Server 2013 environment. Progent also offers ongoing online consulting and support and management services for Microsoft Exchange 2013.

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    Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable and safer Active Directory implementation. Both options also provide the long-term advantages of advanced remote network monitoring and management (RMM) technology. These benefits can include simpler management, improved compliance with information security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and less downtime.

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    Progent's Wireless Consulting Services offer a fast, economical way for companies of any size to configure, manage, monitor and repair advanced wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and deploy appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and web-based applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

  • Support Services Cisco Firewalls Network Consulting Cisco Firewalls
  • Symantec VPN Forensics Services Symantec Raptor Audit
  • Microsoft, Cisco and Security Certified Experts Lafayette Network Security Consulting
  • System Center 2012 Operations Manager Remote Consulting Microsoft SCOM 2012 R2 Consultant Services
  • System Center Management Packs Network Consultant Technical Consultant SCOM 2012 Application Monitoring

  • ASA 5510 Firewall Online Help
    Firewall Remote Consulting

    Progent's Cisco certified networking consultants can assist your organization to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also assist you to set up, administer, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

  • Telecommute Jobs MCSE Remote Support Gold Coast Tweed Microsoft MCTS Consulting Telecommuter Jobs Melbourne
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  • Universal Inbox Consultants Job Opportunity Biggest Remote Support Network Engineering Freelancing Job
  • Urgent BlackBerry Redirector Specialist BlackBerry BES Support and Setup
  • Urgent Engineers Wireless Security Wireless Security Professional
  • Urgent SCCM 2012 Central Administration Site Support and Integration IT Services SCCM 2012 Software Inventory
  • VMware vRealize Orchestrator vRO Consultant VMware NSX Private Cloud Consult
  • Videoconferencing Integration Support Radvision XT5000 Specialist
  • WLAN Site Survey On-site Support Wi-Fi RF Spectrum Analysis for Wi-Fi On-site Technical Support
  • Walnut Creek Network Integration Cisco and Microsoft Certified Experts Security Consulting Group Walnut Creek
  • Windows 2008 R2 Specialist Microsoft Windows Server 2008 R2 Specialist
  • MCSE Expert Certified Walnut Creek Computer Specialist California
  • Windows 7 Migration Remote Support Services 24/7 IT Consulting Microsoft Windows 7 Migration
  • Windows 8.1 Client Hyper-V IT Consulting Company Windows 8.1 Upgrade Engineers
  • Windows and Linux Remote Troubleshooting Linux with Windows Specialist
  • Work from Home Helpdesk Services Technical Support Services Remote Employees Helpdesk Services Help and Support
  • wireless VoIP phone integration Technical Support Services wireless IP phone integration Online Technical Support
  • Orinda Remote Consulting California