|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
Does Progent offer consulting services for Microsoft Office 365 Excel?
Progent's Microsoft-certified Office 365 Excel application consultants can provide affordable online programming services for applications that utilize Microsoft Office Excel or Office 365 Excel as a platform for custom business applications. Progent can help your company to design, code, test, install, and manage custom applications; maintain and troubleshoot legacy software; and migrate programs based on earlier versions of Microsoft Excel to current editions. Progent provides support for Excel VBA and Office Access program development and can help your company to integrate Excel-powered programs to Microsoft SQL Server or other advanced databases that can accommodate real-time information. Progent can also assist your organization to set up environments that integrate Microsoft Office Excel with other Microsoft products such as Word, PowerPoint, Project, and SharePoint Foundation. Progent can also assist you to migrate to more current Excel releases, including the advanced 64-bit release, and can deliver cost-effective remote webinar training in Excel that can be tailored for individuals or groups.
What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a type of co-sourcing that enables your internal IT organization to benefit from the server monitoring activities of an outside IT support firm. If your business has a small internal information technology group, Progent's Managed Network Monitoring outsourcing offering is an economical way to maximize system reliability, throughput and security.
Key components of Progent's Managed Network Monitoring Package include:
Progent performs a needs assessment and installs System Center Operations Manager
Progent deploys an off-site Operations Manager server to track your IT system
Progent provides Helpdesk support, coordinated with System Center Operations Manager
Progent remotely monitors, analyzes, and/or resolves problems
Progent performs ongoing service management including installation of service packs and security patches
Hardware must be covered by manufacturer's on-premises warranty service
Can Progent help us with desktop and mobile device configuration management?
Progent's Microsoft-certified consultants offer System Center Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to consolidate and simplify the management of your PCs along with your Cloud-connected tablets and smartphones. Progent can help you to migrate smoothly to Configuration Manager 2012 from an older device and application management solution or help you to enhance your current SCCM 2012 environment to support your evolving business requirements.
Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a multi-media networking solution that won Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year network support veteran and has managed the creation and deployment of hundreds of innovative business solutions using Microsoft technologies. Mr. Kent founded Progent in order to address the needs of small companies who can't justify the high cost of maintaining a large IT team but who still need information networks with world-class reliability, protection, and responsiveness.
Does Progent support Microsoft and Cisco technology exclusively?
Progent's focus is Microsoft software and Cisco networking products, but
Progent has deep experience in the architecture, installation, and integration of cohesive networks
that incorporate technology from various top vendors. Services available from Progent include Apple macOS and OS X and iPad consulting, Linux integration, Sun coexistence with Windows, Apple iPhone integration, Android phone and tablet integration, BlackBerry integration, Citrix consulting, plus consulting for Computer Associates, HP/Compaq,
Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.
Does Progent offer consulting services for Windows Server Essentials?
Microsoft Windows Server Essentials is a value-priced, entry-level platform that enables small businesses to make the move from the traditional physical on-premises datacenter to the modern hybrid computing model that includes on-premises and cloud-hosted resources. Progent's certified Windows Server 2012 R2 Essentials consultants can provide budget-friendly online consulting and technical support services for Microsoft Windows Server Essentials. Progent can assist you to assess the potential productivity and cost advantages of moving to WS 2012 R2 and adopting a hybrid local/cloud-based model for your computing ecosystem. Progent can provide comprehensive project management support to help you design and carry out an efficient move to Windows Server Essentials, Office 365, and other Microsoft Online platforms and services. Progent can also provide ongoing consulting help, technical support, and training.
How can Progent help us take full advantage of Microsoft Project Server?
Progent's certified Microsoft Project Server experts can provide advanced remote and on-premises support for Microsoft Project Server and for all Microsoft platforms that work closely with Microsoft Project Server. Consulting services provided by Progent include Project Professional set up, SharePoint Server 2013 design and deployment, SQL Server 2016 integration and development, SQL Server 2014 integration, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Excel 2016 and Microsoft Office 365 Excel development, plus PowerPoint and Visio online training. Progent offers access to Cisco-certified CCIE network consultants to assist you to optimize your environment to support local, branch, home-based, and mobile workers so that they can use Microsoft Project Server 2010 to collaborate safely and efficiently. Progent's security consultants can help your IT team to define and enforce security policies that protect sensitive business data without disrupting efficient information exchange.
What are the key features of Progent's IT outsourcing packages?
Features of Progent's IT outsourcing offerings include system assessment to ensure that your network satisfies professional standards of security and off-site connectivity, 24x7 network monitoring using Microsoft Operations Manager to anticipate issues before they impact your productivity, if required Help Desk Services from Progent's IT staff, security audit to help preserve your system from intruders and viruses, application of Service Packs and security updates for servers and applications, reduced rates on Progentís remote and in-person network support services, and access to Progentís staff of Microsoft-certified IT consultants and support technicians.
How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
Microsoft System Center 2016 delivers major improvements for managing hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.
What Microsoft financial reporting applications can Progent help customize?Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
Microsoft Dynamics SL Accounting Software (formerly Solomon)
Microsoft Dynamics RMS (Retail Management System)
Progent's Experts Team delivers in-depth consulting expertise in special application areas, enabling you to tailor responsive, affordable and highly functional business solutions that align with the unique needs of your organization. Progent's software application developers can assist your business to customize Microsoft's popular eCommerce-capable products such as:
We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can provide businesses with an information management professional who can function as a part-time Chief Information Officer. This experienced IT executive can offer strategic direction to help your company to integrate appropriate IT products to enhance business operations so they align better with your business goals. Your company can create and implement a well conceived IT plan without absorbing the expense of a full-time Chief Information Officer. Key services Progent's part-time Chief Information Officer can perform include growth strategies, establishing technology budgets, creating models for TCO and ROI, optimizing workflows, negotiating with suppliers, establishing security and compliance policies, business impact analysis, automating network administration, patch control, network asset documentation management, and disaster recovery/business continuity preparedness.
Does Progent support Lync Server 2013?
Lync 2013, renamed Skype for Business, enables organizations of all sizes to create a centrally managed and protected communications ecosystem that permits the modern Bring-Your-Own-Device computing model with instant messaging (IM), presence, web conferencing with application sharing and whiteboard, and both IP-based and PSTN calling across a wide assortment of stationary PCs and handheld endpoints. Progent's certified Lync 2013 experts can assist your company to evaluate the business benefits of Lync 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or hybrid topology appropriate for your current and future plans, implement Lync 2013 in a way that expedites your ROI, and provide custom online and on-premises training to your management staff and users. Progent has expertise in key components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist you to integrate Lync Server 2013 with key Microsoft Office and Office 365 applications such as Outlook clients, Word and PowerPoint.
How can we outsource our network management to Progent?
Progent offers a family of low-cost, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all key facets of information technology including email content filtering, security and compliance, patch management, automated backup/recovery, infrastructure management, private cloud hosting, and IT asset documentation management. To read Progent's white paper on the advantages of ProSight managed services for small businesses, click:10 Benefits of ProSight Managed IT Services.
More Questions and Answers
If your small business is in Contra Costa County
and you need computer assistance, IT outsourcing, or advanced services from a certified Progent professional,
call 925-362-2400 or visit Contact Progent.