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More Questions and Answers

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 consultants can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, develop test systems and migration strategies, tune your network for local, multi-location, cloud-based, and hybrid datacenters, train your IT support, team, create an enterprise-wide security plan, automate IT management, assist with creating applications, and generate and validate a DR/BC plan. If you are thinking about upgrading from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid integration experts can assist you to evaluate the benefits of Windows Server 2016 for your business and plan and implement a smooth move to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid architecture.

What web development services are available from Progent?
If you want to revamp your corporate web site, create internal sites for purposes like as HR or employee orientation, establish a compelling web presence for a new venture, or put together enterprise-class, data integrated web solutions, Progent has capable and experienced web site developers. Web development consulting offered by Progent's Technology Specialists Group include web site design and development, web site project management, ASP and Microsoft .NET programming, and graphics design. Progent's certified SQL Server programmers, Oracle programmers and DBAs, MySQL database application consultants, and Office Access application developers can help your business to design, build, and manage data-intensive sites. Progent's consultants can also help you build and maintain a protected, dependable server and communications network including remote and wireless connectivity, to support your web applications.

How can Progent help us configure and manage Wi-Fi networks based on Ubiquiti UniFi Wi-Fi access points?
Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes a wide selection of Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. UniFi appliances installed on multiple sites with any number of access points can be remotely provisioned and managed using Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, management, tuning, troubleshooting, monitoring, and analytics. Progent can provide the expertise of veteran wireless professionals who can assist you to assess the benefits of Ubiquitiís UniFi technology for your environment and help you to design, install, administer, and maintain your UniFi solution. To learn more, see Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration.

How can Progent help us deploy SQL Server 2019?
Progent's certified SQL Server 2019 experts can help you to assess the advantages for migrating to SQL Server 2019 and can provide rapid online or on-premises contact with consulting experts in solution planning and integration, application programming, database administration, and cybersecurity. To find out more, refer to SQL Server 2019 integration consulting.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is committed to delivering the best level of remote network support services possible for both emergency as well as non-critical issues. For emergency problems that affect many users, crucial individuals, or a line-of-business program, the Technical Response Center can respond in less than an hour. For standard problems, the TRC is committed to respond in less than two hours. Regardless of criticality, your ticket will be created promptly and correctly, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you on every resolved issue to make sure you are satisfied with the outcome and ready to close the ticket. Learn more details concerning Progent's TRC Customer Commitment.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a wide range of security solutions from Microsoft and Cisco, Progent offers small and mid-size businesses expert support for products from other major Firewall manufacturers including Check Point Software, WatchGuard, Juniper/Netscreen, SonicWALL, and Symantec. Progent can help you design a detailed security strategy and choose the right products from multiple suppliers to achieve your security objectives while sticking within your budget limits.

Can Progent help set up pilot systems to help our company test new technology?
The Progent Test and Training Lab located at the QTS Data Center in Sacramento can be used for testing mission-critical applications, developing efficient system upgrade procedures, evaluating and tuning performance, planning or verifying business continuity solutions, mitigating compatibility issues, and building training systems for the latest products and technologies. For Progent clients without sufficient in-house resources to configure proper test environments, Progent's Test and Training Lab reduces capital costs and technical risk and helps keep vital network projects on schedule.

Can Progent help design a fault-tolerant load balancing solution?
Load balancing your servers improves performance and offers redundancy by side stepping downed servers in a load-balanced farm. Progent's load balancing consulting services cover a wide selection of fault-tolerant load balancing solutions including network load balancing, load balanced application software, LAN/WAN infrastructure routing, and content dispatching products including Cisco Content Engine. Non-stop load balancing technologies for which Progent can provide consulting expertise include Microsoft Windows 2008 Server R2 Network Load Balancing Manager, the NLB mechanism of Microsoft Windows Server 2012, VM Load Balancing in Windows Server 2016, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Distributed Director and Cisco CDN Software, and F5 BIG-IP Global Traffic Manager.

Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project Server and Project Online experts can provide in-depth support in deploying and managing all editions of Microsoft Project and can provide a broad range of cost-effective remote support services following leading practices to help businesses of any size to get all the advantages of this leading project management solution. Services offered by Progent include solution design, software configuration and upgrades, setting up secure collaboration among onsite and remote or mobile users, network optimization, and customized webinar training.

How can Progent help us take full advantage of Microsoft Project Server?
Progent's Microsoft Project Server consultants offer comprehensive online and on-premises support services for Microsoft Project Server and for Microsoft platforms that work in conjunction with Microsoft Project Server. Consulting services provided by Progent include Project Professional set up, SharePoint Server 2013 design and deployment, Microsoft SQL Server 2016 integration, SQL Server 2014 support, Microsoft Exchange 2016 migration, Exchange 2013 Server consulting, Excel 2016 and Office 365 Excel development, plus Office and Office 365 PowerPoint and Visio webinar classes. Progent offers access to Cisco-certified CCIE network consultants to assist you to optimize your infrastructure to support local, branch, home-based, and mobile workers so that they can utilize Microsoft Project Server 2010 to work together securely and efficiently. Progent's network security engineers can help your IT team to plan and police security workflows that safeguard important business data without interfering with efficient information exchange.



More Questions and Answers

If your small business is in Contra Costa County and you are looking for computer support, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified consultant, call 925-362-2400 or visit Contact Progent.



An index of content::

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  • Professional Lync Server 2013 Edge Server Pool
    Lync Server 2013 and SharePoint Consultant

    Microsoft Lync Server 2010 supports IM, Presence, voice/video conferencing, desktop sharing, and both VoIP and traditional public switched telephone network (PSTN) voice communication. Lync 2010 can extend the functionality of Microsoft Exchange Server, SharePoint Server and Office or cloud-based Office 365 and streamlines administration via integration with Active Directory. Lync can also reduce expenses by doing away with Voice-over-IP equipment and subscription services, PBX systems, or conventional teleconferencing technology. Progent's Microsoft-certified IM and Presence consultants can provide online and onsite support services to assist your company to manage and troubleshoot your existing Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync to Skype for Business, which is Microsoft's new version of the product. Progent can also help you to design and execute a smooth Skype for Business migration.

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  • OS X Online Consulting
    OS X Online Professional

    Progent provides national online help and troubleshooting services for companies who operate Apple Mac networks or whose IT systems include a mix of Mac with Microsoft Windows products. Progent's engineers can provide macOS and Mac OS X clients a range of IT services such as desktop assistance, migration to the most recent version of Mac OS X from earlier versions of macOS and Mac OS X, plus help with Apple macOS and OS X application software. Progent can also assist you with Apple iPhone and Apple iPad synchronization and troubleshooting, or moving to iCloud services. Online network consulting offers optimum return for your information technology dollar by protecting client productivity and shortening the hours billed for computer repair services. Sophisticated online support utilities and experienced service specialists and engineers allow Progent to solve most IT problems without squandering time and expense by going to your site. In most of situations your IT problems can be remediated by telephone or via a combination of phone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure engineers and CISM and CISSP certified security specialists to assist you with the toughest network problems.

  • Top Rated Live Communications Server 2007 Consulting Microsoft LCS Server Consultant
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  • VMware vCloud Director vCD Consultant Services VMware Disaster Recovery Consultants
  • VPN Support Outsourcing CCIE Certified Integration VPN
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  • Voice over IP Services Microsoft Voice over IP Consulting Services
  • Wi-Fi RF Spectrum Analysis for Wi-Fi Technical Consultant Wi-Fi Site Survey Consulting
  • Windows 2008 R2 Online Support Windows Server 2008 DirectAccess Integration Support
  • Windows 7 Evaluation Setup and Support Windows 7 Evaluation On-site Support
  • Windows Security Small Business IT Consultants Concord Danville Lafayette Concord California Help Desk Network Specialists
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  • wireless IP phone upgrades Computer Consultants Online Support wireless IP phones and Meraki APs

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