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What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is dedicated to delivering the best level of online IT support services available for emergency as well as standard issues. For emergency issues that impact many users, vital personnel, or a mission-critical application, the Technical Response Center is set up to engage in one hour or less. For non-critical problems, the TRC is committed to respond in less than two hours. Regardless of criticality, your ticket will be generated quickly and correctly, You will receive an acknowledgement from the ticketing system, and the TRC will contact you regarding every corrected issue to confirm you are comfortable with the outcome and willing to close the trouble ticket. Learn more about Progent's Technical Response Center Customer Commitment.
Can Progent help our company deploy and manage Microsoft Teams?
Teams is the successor to Skype for Business Online as Microsoft's premier cloud service for real-time communications and collaboration. Progent's Microsoft Teams experts can assist you to design a migration to Microsoft Teams from Skype for Business or Lync Server and configure, administer, and debug a cloud-based or mixed implementation of Teams. Progent can assist you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your PBX.
Can Progent provide a remote Help service for our small business?
Progent's Standard Help Desk Services offer a comprehensive solution that manages all facets of remote Level 1 desktop support from service requests through trouble ticket generation, assigning accountability, remote desktop control, progress tracking, problem solving, and and metrics. Designed for smaller companies with few full-time service personnel for desktop issues, Progent's Standard Help Desk Services offer online support at a significant savings from Progent's normal desktop support rates. Progent can also provide fast on-demand escalation to Level 2 and Level 3 consultants to resolve the most problems. To learn more, refer to Progent’s online Help Desk services for small businesses.
Can Progent help us move our data center to a colocation facility?
There are several hundred enterprise-grade data center colocation Sites in the and major cities throughout the U.S., and Progent's Internet data center consulting professionals can improve your network's fault tolerance and performance by helping you choose a colocation site that addresses the specific needs of your company including geographic proximity, space, connectivity, budget, and extra additional features and services. Progent’s data center IT services are designed for businesses with equipment housed at collocation hosting sites and requiring timely in-person help at the colocation facility plus online support from Microsoft and Cisco Premier Certified experts. Progent offers a selection of colo center consulting services such as network architecture analysis, Windows and UNIX server installation and support, troubleshooting for server and telecommunications infrastructure, design and deployment of fault tolerant configurations, defining and implementing layered security defenses, firewall configuration and support, configuring load balancing environments, and planning fault tolerant server and storage cluster systems.
Can Progent help us migrate to System Center 2016 Configuration Manager?
Configuration Manager 2016 automates application and device deployment across multiple sites, simplifies security and compliance settings management, keeps track of network assets, protects against company data leakage, performs network health reporting, allows secure self service, and delivers a single point of control for administering multi-operating system networks running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud specialists can help businesses of any size with any aspect of planning, installing, operating and repairing a System Center 2016 Configuration Manager solution for on-premises, cloud, or hybrid environments.
Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from legacy VoIP devices to the newest media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally named CallManager, or with Cisco Unified Communications Manager Express (CME) to build a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified CM applications like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent's consultants can deliver support with all aspects of Cisco VoIP Phone integration including designing dial plans, resolving QoS, integrating SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE internetworking support, and designing UCS server failover and Cisco SRST solutions for high availability.
Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Office Access consulting experts offer affordable online consulting services for all editions of Microsoft Access including desktop and browser-based versions and can provide advanced assistance for application development, database migration, performance tuning, report design, and maintenance. Progent also can provide custom online training for Office Access application development and DBA services.
Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's Office and Office 365 consultants can help companies to integrate Office desktop and Microsoft Office 365 apps such as Excel, Word, PowerPoint, Outlook, Access, Visio and OneNote into a cohesive solution that provides quick ROI and promotes improved business results. Progent can help you to integrate Microsoft Office or Office 365 applications with each other and with other key Microsoft platforms including SharePoint, Exchange Server and SQL Server deployed on-premises or in the cloud. Progent's consultants can also help you to fix compatibility issues with different releases of Microsoft Office desktop and offers customized online Office and Office 365 training to individuals or groups.
How can Progent help businesses create wireless solutions?
Progent's wireless solutions consultants have broad backgrounds in the implementation and support of wireless information technology and can assist your IT team to plan, deploy, manage and troubleshoot wireless solutions that are compliant, resilient, expandable, simple to manage and operate, ready to handle your vital applications, and transparently integrated into hybrid cloud networks. Online and onsite Consulting services available from Progent cover a variety of wireless technologies and include smartphone and tablet management, Wi-Fi network design and installation, Wi-Fi site surveys, wireless VoIP phone configuration, and building-to-building wireless connections.
Can Progent help us integrate SharePoint 2016 with SharePoint Online?
SharePoint 2016, intended for onsite implementations of the SharePoint content management platform, supports deep integration with SharePoint Online and Office 365 to enable hybrid network models that seamlessly combine on-premises and cloud-based infrastructure and services. Other enhancements include fast provisioning with the MinRole role-based topology feature, larger scale, faster performance, stronger cybersecurity, enterprise analytics with Power BI support, and a more engaging client experience for team projects. Progent's Microsoft-certified consultants offer economical remote and onsite consulting expertise, software development, and troubleshooting services for organizations of all sizes who intend to upgrade to SharePoint Server 2016 or SharePoint Online from earlier versions of SharePoint. To learn more, visit SharePoint Server 2016 migration and hybrid deployment consulting services.
What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise consulting services include:
How can we outsource our network management to Progent?
- Designing, piloting, integrating and managing Microsoft-based IT solutions by offering services such as complicated Active Directory configurations, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, System Center Configuration Manager (SCCM 2012) setup, and MS SQL Server integration
- Configuring and supporting network monitoring solutions such as Microsoft System Center Operations Manager
- For businesses who need assistance with Windows Server 2016 hybrid integration, migrating to Windows Server 2012 R2 or migrating to Exchange Server 2016, Progent can assist with planning and can also offer temporary technicians to help with deployment at sites in and larger cities throughout the United States.
- Online access to Cisco-certified CCIE network diagnostics engineers to repair challenging connectivity issues affecting the availability or functionality of multi-vendor networks
- Senior enterprise project managers to help customers to follow leading practices to make sure strategic projects are successfully completed on schedule and on budget
- Continuity planning experience to prepare for a catastrophic disruption by addressing not only IT recovery but also business logistics including notification solutions, temporary work areas, alternative vehicles, and mandated reporting
- Experience in helping major companies establish a far reaching security strategy that includes cutting-edge technology from Microsoft and Cisco and adheres to industry leading practices
- Network security assessment service bundles to provide an objective and thorough network security evaluation from a group of certified security engineers
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size organizations to utilize the same advanced technology deployed by many of the industry's top corporations. The ProSight portfolio of network monitoring and management services covers all critical facets of modern networking such as email protection, security and compliance, patch management, cloud-based backup and disaster recovery, infrastructure health monitoring, private cloud hosting, and IT asset documentation management. To download Progent's white paper on the advantages of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.
More Questions and Answers
If your small business is in Contra Costa County
and you are looking for computer assistance, IT outsourcing, or advanced expertise from a certified Progent professional,
call 925-362-2400 or visit Contact Progent.