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More Questions and Answers

My business application needs 24x7 support. Can Progent help?
Progent's affordable after-hours remote support program provides clients 24x7 access to online technical support from Progent's Technical Response Center (TRC). Services available beyond regular work hours include fixing issues with Windows server products, Microsoft Windows desktop support, assistance with MS Office programs, network and system backup and restore, and fundamental routing and switching support for Cisco technology.

Can Progent help us automate network infrastructure mapping and management?
ProSight WAN Watch network infrastructure monitoring and management service makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or isolating performance bottlenecks. Read more about the complete ProSight series of affordable managed services for small and medium-size organizations.

How can we save money with Progent's Help Desk Outsourcing Services?
Progent's Helpdesk management and co-management services help organizations to reduce costs, enhance output, and respond quickly to fast-changing business conditions. Progent's Outsourced Help Desk Call Center services deliver significant budgetary and productivity advantages in comparison to a Help Desk Call Desk composed of an internal IT service group. The cost for Level 1 support for Progent's Co-managed Help Desk service averages below $18/user/month. For information about the benefits of Progent's Outsourced Help Desk services, visit Progent's outsourced and co-sourced IT Service Desk advantages.

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-platform business network that combines Linux/UNIX and Microsoft servers, Progent can offer Linux and Windows security expertise by giving you access to a CISSP-certified IT expert to assist your whole enterprise in a broad range of security areas. CISSP Certification recognizes expertise with a worldwide standard for network security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the field of data security under ISO/IEC 17024. Progent can provide a CISSP-certified consultant to help your company in a broad range of security areas such as:

  • Security Administration Practices
  • Security Infrastructure and Paradigms
  • Access Control Systems and Processes
  • Applications Development Security
  • Operations Security
  • Site Security
  • Data Encryption
  • Telecom, Network and Internet Security
  • Disaster Recovery Planning
  • Law and Ethics

    How Can Progent help us to use Microsoft Power BI for business analytics?
    Progent's Power BI experts can assist you to design, deploy, maintain, enhance or troubleshoot your Power BI solution. Progent can also assist you to organize your target data for Microsoft Power BI reports and dashboards. Progent can help you implement and administer an on-premises, cloud, or hybrid network model to run Power BI. To learn more, visit Progent's Power BI consulting services.

    How Can Progent help with legacy releases of Microsoft SharePoint?
    Progent has been providing SharePoint support since the initial product was released. Progent's SharePoint Server 2013 experts can assist your company to manage your current SharePoint deployment or upgrade a newer on-prem version of SharePoint or to SharePoint Online for a cloud-based or hybrid configuration. For more information on upgrading, see SharePoint Server 2019 migration services.

    We need fault-tolerant interoffice connectivity. Can Progent help?
    It is common for organization interoffice communications networks to feature no failover capability to guard against Internet line failures. Progentís multi-site communications consultants can help small organizations achieve zero-downtime Interoffice connectivity via redundant networks with automatic failover. Progentís Cisco-certified CCIE engineers can design and deploy high-availability Inter-office networks supported by fault tolerant EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how multi-path connectivity and transparent fail-over can provide affordable 24x7 interoffice connectivity

    Does Progent offer expertise with SharePoint Server 2019?
    SharePoint 2019 offers the modern experience of SharePoint Online, serving as a crossover release between the classic UI of SharePoint 2016 and the new SharePoint experience. Progent's Microsoft-certified SharePoint 2019 and SharePoint Online consultants offer affordable online and onsite expertise, software development, and troubleshooting services for organizations of any size who want to migrate to SharePoint 2019 or SharePoint Online from legacy versions of SharePoint. Progent can help customers plan and execute an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines local and cloud-based infrastructure into a cohesive information management system. To learn more, visit SharePoint 2019 Server and SharePoint Online support.

    Does Progent offer a secure data backup service for small businesses?
    ProSight Data Protection Services (DPS) ECHO provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services ECHO automates and monitors your backup activities and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical information. Find out about Progent's entire ProSight line of value-priced network monitoring and management services for small organizations.

    Can Progent help us integrate SharePoint 2016 with SharePoint Online?
    SharePoint 2016, designed for on-premises implementations of SharePoint, supports deep integration with SharePoint Online and Microsoft 365 to allow hybrid environments that transparently combine local and cloud infrastructure and services. Other enhancements include rapid provisioning with the new MinRole role-based topology feature, larger scale, higher performance, stronger security and compliance, advanced analytics with Power BI integration, and a more engaging client experience for collaboration and sharing. Progent's Microsoft-certified consultants offer economical online and onsite consulting expertise, application development, and debugging support for organizations of any size who intend to upgrade to SharePoint Server 2016 or SharePoint Online from prior versions of SharePoint. Progent can also help customers to plan and carry out an efficient upgrade from SharePoint 2016 to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines local and cloud resources into a cohesive intranet solution. To learn more, see SharePoint 2016 migration and hybrid deployment support.



    More Questions and Answers

    If your small business is in Contra Costa County and you are looking for computer assistance, information technology outsourcing, or high-level services from a Microsoft or Cisco certified consultant, call 925-362-2400 or visit Contact Progent.



    An index of content::

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