Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

Does Progent Offer MySQL Application Programming and DBA Services?
Progent's MySQL software developers, database architects, and DBAs offer cost-effective online database administration or application programming support and can help businesses of all sizes to integrate and maintain MySQL in a robust network environment that provides high levels of performance, expandability, and protection. Progent also has proven skill helping businesses port applications from Oracle to MySQL.

What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's Microsoft Office Word and Office 365 Word consultants offer a wide selection of economical remote support services to assist you to maintain your legacy Microsoft Office Word solution or help you to migrate to a newer release of Microsoft Office Word. Services available from Progent's Word experts include VBA programming, isolating and resolving compatibility issues between various releases of Word, integrating Office Word with other Microsoft Office apps like Office Excel and Outlook or with third-party data sources and add-ons,network optimization for dependable. reliable cloud connectivity, security and compliance consulting, and smart phone and tablet synchronization, and remote Microsoft Office Word training sessions customized for individuals or groups.

Does Progent support all major data backup/recovery products and services?
Progent's data backup consultants can provide consulting support for a broad range of utilities and services that deliver solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and smartphones. Progent supports all major data protection products by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent also offers help with Acronis, MozyPro, Retrospect for Macintosh, Apple Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan PRO, and Oracle Solaris FLARs. For large organizations, Progent can provide VMware Site Recovery Manager (SRM) expertise. In addition, Progent's ProSight Data Protection Services are offered to small and mid-sized organizations as a low cost and fully managed service for secure backup/disaster recovery (BDR).

Which ERP and MRP programs are supported by Progent?
Progent provides Enterprise Resource Planning and Manufacturing Resource Planning help for a selection of application software including:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Accounting Software by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    Does Progent offer expertise with VMware NSX network virtualization?
    VMware's NSX network virtualization technology allows you to create entire networks in software. NSX allows virtual networks to be provisioned in minutes and managed with a high level of automation regardless of the hardware used by the basic network infrastructure. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also permits non-disruptive testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can rapidly recover the complete logical network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist your organization to design, configure, test and maintain a disaster recovery solution based on VMware SRM and VMware NSX.

    Does Progent support Microsoft and Cisco technology exclusively?
    Progent's concentration is Microsoft software and Cisco network technology, but Progent has broad experience in the design, installation, and integration of heterogeneous networks that incorporate products from various top vendors. Support services available from Progent include Mac and iPad help, Linux integration, Sun Solaris coexistence with Windows, iPhone integration, Android phone integration and management, BlackBerry management and integration, Citrix Virtualization support, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

    What are the advantages of Progent's model for remote support?
    The majority of network problems can be resolved quickly by Progent's team of remote support experts. This eliminates lost network availability which can be caused by waiting for an on-site consultant to show up at your office. Furthermore, many independent engineers and network service firms demand minimum service charges that can turn a 10-minute visit into a 2-hour invoice. Progentís model of billing per minute and charging exclusively for service that is performed allows Progentís remote service engineers to solve hundreds of small issues every day at the least feasible cost. In addition, the security of having reliable access to Progent's large group of technical professionals opens the gates to a new realm of powerful IT technologies that many small companies might otherwise rule out because of the risk of having insufficient expertise.

    What is Progent's response time for providing online technical support?
    Progent's Technical Response Center is committed to providing the best level of online computer support offered anywhere for urgent and standard issues. For emergency issues that affect many users, vital personnel, or a line-of-business program, the Technical Response Center can respond within an hour. For standard issues, the TRC is committed to respond within two hours. In all cases, your trouble ticket will be generated promptly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will check with you on every corrected problem to confirm you are comfortable with the outcome and willing to close the trouble ticket. Learn more details about Progent's Technical Response Center Customer Commitment.

    How can Progent help us protect ourselves against Ransomware?
    The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover quickly after a ransomware incident. Progent will consult with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

    Can Progent help us create a hybrid cloud solution based on Windows Server 2016
    Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting to help businesses of all sizes to design and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist you to benefit from the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

    More Questions and Answers

    If your small business is in Contra Costa County and you are in need of computer assistance, IT outsourcing, or high-level expertise from a certified Progent professional, call 925-362-2400 or visit Contact Progent.

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    Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, and both IP-based and public switched telephone network voice communication. Lync 2010 can extend the functionality of Microsoft Exchange Server, SharePoint Server and Office desktop or Office 365 and simplify administration via integration with Active Directory. Lync can also reduce expenses by doing away with Voice-over-IP equipment and subscription services, PBX gear, or conventional teleconferencing technology. Progent's Microsoft-certified IM and Presence experts offer remote and onsite support services to help your company to manage and repair your existing Lync 2010 environment or assess the advantages of upgrading from Lync to Skype for Business, which is the new version of the product family. Progent can also assist you to plan and execute a smooth Skype for Business migration.

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    Windows Server 2016 Hybrid Configuration Setup and Support

    Progent's Windows Server 2016 disaster recovery consultants can help your organization to design a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering tools such as Cluster OS Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using industry-standard hardware, VM Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for fast, economical creation of a failover cluster quorum arbitration point.

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    Progent's ProSight Email Guard solution uses the technology of top information security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid structure of Progent's ProSight Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall.

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    Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure management products and is intended to offer a centralized solution for configuring and managing virtualized fabric and services across hybrid networks that can include private clouds and Microsoft Azure services. Progent's SCVMM 2016 consulting experts can assist organizations of any size with all facets of designing, deploying, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, help you upgrade efficiently from older releases of Virtual Machine Manager, design workflows for building and installing virtual machines and VM hosts, implement fault-tolerant compute and storage clusters, integrate your private cloud resources with public clouds, set up virtual switches and load balancers, write and refine PowerShell scripts, and help you evaluate the strategic business benefits of the latest technologies like Storage Replica and Host Guardian Service. Progent's certified hypervisor experts offer advanced Windows Hyper-V consulting and VMware ESXi support.

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    ASP Reports

    For help creating, enhancing, or troubleshooting business aplications for Windows, any version of Linux, or the Web, Progentís team of programmers, relational database architects, and software project managers can ensure you get the project completed on schedule and within budget. Progent's experienced software developers can provide affordable and expert online consulting for jobs as simple as creating VBA macros for Office Excel or as challenging as developing mission-critical database applications built on Microsoft SQL Server or MySQL.

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    Progent's UNIX platform support services offer small companies and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience offers you a convenient single source to show you how to build and maintain a secure and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    If your company runs a UNIX, Linux, or Sun Solaris environment or a multi-OS computer system, Progent's CISA and CISSP-premier consultants can help your whole organization in a broad range of security topics including security administration practices, security architecture and models, access control systems and techniques, software development security, operations security, hardware security, telecommunications, network and web security, and disaster recovery planning. CISM and CISSP define the basic competencies and international standards of knowledge that information security managers are expected to possess. These accreditations give IT management the assurance that consultants who have achieved their CISM or CISSP certification have demonstrated the background and knowledge to offer world-class security management and consulting help.

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    Progent's Microsoft-certified SQL Server 2017 experts can help you to assess the business advantages of migrating to SQL Server 2017 and can assist you to design and implement a cost-effective migration of your current SQL Server environment to any network model including onsite, cloud-hosted, or hybrid. Progent's consultants offer online or on-premises support ranging from on-demand design assessment or debugging to end-to-end project management and co-management to make sure your SQL Server 2017 project is carried out on time and within budget.

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    Progent's Solaris family support services provide small and mid-size companies and developers support for managing and supporting Solaris systems that operate with Microsoft-based networks. Progent offers your organization contact with Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise offers you a convenient one-stop consulting firm to show you how to create and maintain a secure and robust cross-platform connectivity and communications solution that allows Solaris and Microsoft interoperability by combining MS Windows with major variants of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and SGI/Irix or major Linux platforms including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.

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    VMware's NSX virtual network platform allows you to build complete logical networks in software. NSX permits virtual networks to be provisioned instantly and administered with a high level of automation independent of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to verify complete service recovery, validate SLAs and demonstrate compliance. When used with VMware's NSX network virtualization technology, VMware SRM can quickly recover the complete virtualized network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to help you to plan, deploy, test and manage a disaster recovery system based on VMware SRM and VMware NSX.

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    Progent can provide the part-time services of a veteran Chief Information Officer to offer a broad perspective to help your company pick and support IT technology to meet your present situation and that can serve as a firm foundation for your future growth. Progent's temporary Chief Information Officer consulting services offer economic advantages to organizations trying to maximize the benefits from their IT expenditures but who are unable or hesitant to add one more executive-level position to their full-time staff. Since Progent is vendor-neutral, with a sizable team of engineers certified to maintain all leading OS platforms and networking technologies plus a broad range and business applications, Progent is in an ideal position to offer objective recommendations as well as expert technical help for creating IT systems that fit the special requirements of your organization.

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    Progentís Microsoft-certified consultants offer organizations of any size consulting, troubleshooting, and development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced solution that uses web-based technology for intelligently connecting people, teams and information. SharePoint Server offers a common location for your employees or clients to connect to, organize, distribute and interact with useful data, files, and software and to communicate with one another. Microsoft SharePoint allows quicker and more intelligent decisions, more effective sharing across groups and more streamlined business processes. Windows SharePoint Services join employees, customers, workgroups and major tasks with the information theyíve developed in a manner that makes data easy to locate, retrieve and re-use. Progent's SharePoint experts can assist your organization to maintain your current SharePoint solution or migrate to the latest release of SharePoint.

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    Progent's Microsoft-certified consultants can assist businesses of all sizes to follow best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and libraries; plan, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring. Progent can assist you to move from an older edition of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can show you how you to optimize and repair your current SCVMM 2012 environment to make sure you get the highest possible return on investment.

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    Progent's pricing model is to charge for remote service and on-site help per minute. Consequently, you are charged only for received support. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment for support services delivered during normal business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be forced to permit less critical problems to stay unaddressed.

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    Microsoft Lync Server 2013, rebranded Skype for Business, enables organizations of all sizes to build a manageable and protected communications ecosystem that supports the modern BYOD computing model with IM, presence, web conferencing with application sharing, as well as IP and PSTN telephony across a broad range of stationary PCs and mobile clients. Progent's certified Lync Server 2013 consultants and network integrators can help you to assess the business benefits of Lync Server 2013, create an on-premises, cloud-resident (via Lync Online) or hybrid topology suitable for your present and future goals, deploy Lync 2013 so as to speed up your ROI, and deliver live webinar and on-premises training to your IT staff and end users. Progent offers expertise in critical pieces of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to integrate Lync 2013 with popular Office and Office 365 apps such as Outlook and PowerPoint.

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    Progent's Intune consultants can assist your company to understand the business value of utilizing Intune for managing your portable devices including laptops, smartphones, and tablets based on Windows, Apple iOS, and Android. Progent's Intune consultants can help you to define security and compliance policies, plan and deploy test systems to evaluate the benefits of Microsoft Intune for your environment, install Intune throughout your enterprise, integrate Intune with System Center Configuration Manager for single-console change management, and provide ongoing support for your Microsoft Intune deployment.

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    Progent can show you how to design, configure, manage, monitor, and repair a viable Wireless network architecture, recommend appropriate hardware and software, and integrate wireless access points, wireless bridges, radio antennas, wireless controllers, and other wireless products. Progent can also help you build a complete 802.11x system security plan that is well aligned with the security plan for your overall business network.

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    Progent's expert application designers and software developers can assist your company to create customizations to Microsoft GP/Great Plains that support the unique needs of your organization without losing the benefits of Windows integration and connectivity. Progent can also offer help with a range of development technologies that can be used to build user-interface and data integrations with Microsoft GP. These integration tools include Dexterity, Modifier, Visual Studio for Dynamics, Extender, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

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    Progent provide organizations of any size enterprise-class IT online or in-person consulting for networks based on Microsoft Windows technology and Microsoft's .NET servers including MS Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier IT consultants also offer security expertise for businesses varying in size from the small office to the global enterprise.

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    Progent provides national remote technical support and consulting services for businesses who operate Sun Solaris networks or whose information systems include a mix of Sun Solaris and Microsoft Windows technology. Online network consulting offers optimum leverage for your information technology budget by extending client efficiency and limiting the time charged for computer analysis and repair. Sophisticated remote access tools and skilled service specialists and consultants allow Progent to solve most network issues without wasting time and expense by traveling to your location. In the vast majority of situations your network problems can be remediated over the phone or through a combination of phone help and remote network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISSP certified security professionals to assist with the most challenging system issues.

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    Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry background, at the front lines of IT support, performing a broad variety of IT projects for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support personnel. This guarantees that you get not only expert IT skills, but also a consultant with proven approaches for applying computer knowledge to fix real-world network problems quickly.

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    The clustering technology built into the high-end versions of Windows Server 2008 has been radically redesigned to streamline the deployment, configuration, and management of server clusters that provide improved levels of network availability, security, efficiency, and flexibility. New or enhanced features include automated cluster Validation, revamped configuration and installation, improved cluster management, redesigned cluster architecture for maximum uptime, hardened protection and quorum structure, fewer failure points, greater storage and memory capacity, and improvements for multi-site clusters. Progent's clustered server consultants can assist your company assess the advantages of failover clusters, design and execute an installation, educate your network support personnel to manage your failover clusters, deliver continuing consulting and support services, and produce and validate a business continuity plan.

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    When performing consulting projects for corporate customers, Progent uses a phased approach based on defined milestones so as to meet financial, scheduling and technical goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards derived from the best practices described by the Microsoft MSF methodology which specifies requirements definition, architecture recommendations, test models, design tuning, and expert implementation. All phases are recorded to provide a comprehensive description of IT services performed and to assist in downstream system maintenance.

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    Progentís Microsoft certified consultants offer small and midsize companies consulting services for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront TMG and ISA Servers include an advanced application-layer aware firewall that can secure your IT network from attack by external and internal threats. Forefront Threat Management Gateway and ISA Server perform deep examination of Internet protocols such as Hypertext Transfer Protocol, which allows these products to uncover many attacks that can get by ordinary firewalls. The integrated firewall and VPN architecture of Forefront Threat Management Gateway and ISA Server support stateful filtering and monitoring of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security professionals can help you enhance your network security through expert design and deployment of Forefront Threat Management Gateway and Microsoft ISA Servers. Progent's Microsoft engineers can help your company to install Microsoft Forefront Threat Management Gateway 2010, maintain any version of ISA Server, or upgrade smoothly from ISA Server environments to Microsoft Forefront Threat Management Gateway.

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