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More Questions and Answers

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the expertise of RIM BlackBerry-certified engineers who can assist small businesses to design, administer, and troubleshoot BlackBerry Enterprise Server and BlackBerry mobile devices affordably and successfully, doing away with the need for an in-house BlackBerry specialist and minimizing the expense and distraction of supporting a mobile workforce. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified engineers, and CISA and CISM-certified security engineers. This breadth of expertise, in conjunction with Progent's proven remote support model, provides small and mid-size businesses an efficient option for incorporating BlackBerry devices and software seamlessly into their IT network.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team delivers in-depth consulting know-how in specific application areas, enabling you to tailor fast, affordable and highly functional IT solutions that address the unique needs of your company. Progent's line-of-business software developers can assist your business to customize Microsoft's popular eCommerce-capable products including:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS

    Can Progent help us integrate our network with Google Cloud Platform?
    Progent's Google Cloud Platform planning and integration experts offer cost-effective remote and on-premises consulting to help organizations of any size to move any portion of their core IT infrastructure to Google Cloud Platform services. This can reduce time and equipment costs and enable the use of Google's state-of-the-art machine learning tools. Progent can help you with every phase of Google Cloud Platform integration including requirements analysis, readiness assessment, architectural design, pilot testing, configuration, administration, performance tuning, software license management, disaster recovery solutions, and security strategies.

    How Can Progent help us to use Microsoft Power BI for business analytics?
    Progent's Power BI consultants can help you to plan, install, manage, enhance or debug your Power BI business analytics solution. Progent's database experts can assist you to organize your target data for Microsoft Power BI visualizations. Progent can assist you implement and administer a local, cloud based, or hybrid network model for Power BI. For details, see Progent's Power BI consulting services.

    What are the benefits of Progent's documentation of support services?
    Progent provides full and meaningful documentation of all service work to make sure clients do not feel like a hostage to their support organization. Progent sends email accounts of services shortly after finishing each service interaction, and also encloses a printed copy along with monthly invoices. Complete network support reporting makes it easier for customers to move to a new support organization or take on increased service duties internally. Good support documentation also give management the visibility required to assess the quality of maintenance services and develop more realistic IT expense projections.

    Does Progent offer network monitoring support?
    Progent provides a variety of Network Support Bundles based on the proactive problem solving abilities of Microsoft System Center Operations Manager, a cutting-edge server management software platform that tracks the availability, performance and protection of your information network and detects anomalies before they can disrupt your network. To give you more understanding concerning the performance and stability of your network environment, Progent can help you install and manage popular network monitoring tools powered by the Linux OS.

    How can Progent help us integrate our business software with Amazon Marketplace Web Service?
    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, merchants can expand their market, reduce their cost of sales, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring so you can cut development time and expedite your ROI.

    Does Progent offer support for Microsoft Dynamics GP 2015 R2?
    Dynamics GP 2015 R2 (formerly Great Plains) features a revamped architecture that improves cloud readiness, works with popular handheld devices, permits one-time sign-on with Azure Active Directory, and tightens security. Progent's certified Microsoft Dynamics GP 2015 R2 consultants have the broad knowledge and experience to resolve the many technical and business issues involved with upgrading to Dynamics GP 2015 R2 and can help you to carry out an efficient migration that will optimize the return on your investment in this powerful platform.

    What are the advantages of being a Microsoft-certified Partner?
    Because Progent is a Microsoft-certified Partner, each Progent MCSE support specialist and IT consultant can utilize the technical and training tools required to deliver the best computer help available. Progent can provide world-class expertise in the design, deployment and maintenance of Microsoft-based business solutions. Progent's Microsoft-certified consultants offer Active Directory consulting, MS Exchange 2016 migration, Exchange 2013 Server consulting, Microsoft Exchange Server 2010 support, Exchange 2003 troubleshooting, Windows Server 2016 hybrid solutions, Windows Server 2012 R2 integration, Microsoft Windows Server 2008 migration help, plus Windows 10 planning assistance, Microsoft Windows 8.1 integration expertise, Windows 7 technical support, Microsoft Office and Office 365 support and training, and Dynamics GP (Great Plains) customization.

    Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
    Microsoft Exchange Server 2016 offers significant enhancements compared to previous versions of Exchange with innovations including built-in capability for fault-tolerant mailbox server clustering called Database Availability Groups support for low-cost disk drives to slash the cost of large e-mail inboxes, a feature-rich web client that works with more web browsers, sophisticated voice mail capability including voice-to-text translation, and a variety of utilities for enhancing security and regulatory compliance. Microsoft calculates that if judiciously configured, up-to-date releases of Exchange Server can cut messaging costs by as much as 80%. Since Microsoft no longer supports Exchange 2003, businesses have another incentive to ask Progent's Microsoft Exchange 2016 Server engineers about migrating to the newest release of Exchange.

    What are the most popular consulting services available from Progent for large enterprises?
    Progent's popular enterprise consulting services include:

    What services are offered by Progent for migrating to Exchange 2016?
    Progent's certified MS Exchange Server 2016 consultants can help you in all phases of your migration to Exchange 2016 including planning HA architecture for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your virtual machines, mailbox databases and logs; setting up HLB for fault-tolerant client access services; designing, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

    More Questions and Answers

    If your small business is in Contra Costa County and you are looking for computer help, information technology outsourcing, or top-level services from a Microsoft or Cisco certified professional, call 925-362-2400 or visit Contact Progent.

    An index of content::

  • 24 Hour Professionals Cybersecurity Architecture CISSP-ISSAP Cybersecurity Architecture Professional

  • Wi-Fi VoIP phone integration Professional
    wireless IP phones and Meraki APs IT Consulting

    Progent's Cisco Wi-Fi IP phone configuration experts can provide online and on-premises support to help your organization build and maintain a Cisco wireless VoIP phone solution by providing services that range from troubleshooting the configuration of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of a campus.

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  • 24/7 Exchange Server 2010 Upgrade Engineer Microsoft Exchange Server 2010 Migration Consultant
  • 24/7 Walnut Creek Design Consultants Computer Support Companies Walnut Creek

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    Nagios and MRTG are powerful, license-free monitoring tools that run under Linux and can be used to monitor UNIX networks, MS Windows systems, or mixed-platform environments where the Linux OS and Windows coexist. Nagios allows system support engineers to monitor system services such as SMTP, HTTP, SSH, and PING. MRTG allows you to track the bandwidth in and out of SNMP-enabled network devices such as processors, routers, and switches. Progent's system monitoring consultants can assist you to utilize both these tools to tune and troubleshoot your computer network.

  • 24/7 ransomware protection checkup Consultant Services Consultant ransomware vulnerability evaluation

  • Engineers Wireless Security
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    Progent offers expertise for security analysis software such as LANguard from GFI for running a variety of programmed network auditing scans to identify potential security problems. Progent has extensive knowledge of network analysis tools and can show you how to understand testing reports and respond effectively. Progent can show you how to build security into your business operations, configure auditing software, plan and deploy a secure network architecture, and recommend policies to maximize the safety of your IT system. Progent's security professionals are able to help you configure a firewall, implement safe remote connectivity to email and data, and integrate VPN. Progent's certified security engineers can test the security of web applications and can provide comprehensive information security tests of enterprise-wide security to determine your company's compliance with recognized industry security standards including FISMA, PCI, and ISO 17799.

  • 24/7/365 Network Engineer ISA 2004 Server Microsoft Firewall On-site Technical Support

  • SQL Server 2012 AlwaysOn Remote Troubleshooting
    PowerPivot for SharePoint Technology Consulting

    Progent offers the expertise of Microsoft-certified consultants and seasoned database application programmers, database administrators, project managers, network infrastructure engineers, disaster recovery planning specialists, and security professionals to help your business to evaluate the likely advantages of SQL Server 2012 for your business, set up pilot systems at your site or at Progent's lab, design and execute out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from other RDBMS solutions, and define a cost-effective and secure IT infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012.

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    E-Mail Guard is Progent's affordable antispam and anti-virus solution that gives small businesses enterprise-quality defense against spam, viruses, directory harvesting, and other forms of e-mail-based attacks on IT networks. E-Mail Guard is based on Postini's perimeter management technology, a comprehensive library of web-based spam filtering and anti-virus services that stop email assaults before they can breech the network firewall. Perimeter Manager also allows administrators monitor and control their email application, irrespective of server platform, hardware technology, or data center location.

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    Progent's certified database application developers offer small and midsize businesses online support for leading RDBMS products such as Microsoft SQL Server, Oracle, MySQL, and Microsoft Access. Consulting support offered by Progent include software installation and integration, database architecture and programming, administration support, synchronization solutions, storage management, performance optimization, data migration, security and compliance, backup and recovery options, troubleshooting, and training.

  • CISSP Certified Security Systems Engineer Consult Consultant Services CISSP Certified Cybersecurity Manager
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    Progent has extensive experience providing a full-spectrum of online IT consulting and urgent repair services to local governments and school districts throughout the United States. Progent is one of the pioneers in providing advanced remote IT support and has delivered network support to clients in every state. Remote support saves travel expenses and resolves problems more quickly than onsite service calls.

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    Progent's Cisco certified Wi-Fi experts can provide affordable remote and on-premises help for end-of-life and modern 802.11ac Aironet Wi-Fi APs and Progent can help you to design and maintain wireless solutions that incorporate indoor and outside/industrial Aironet APs.

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  • VMware vCenter Orchestrator Professional
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    VMware's NSX virtual network platform enables you to build complete logical networks in software. NSX allows virtual networks to be deployed instantly and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure. VMware Site Recovery Manager allows programmatic recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also permits transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can quickly recover the entire virtualized network topology at the recovery datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to help your organization to design, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.

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    Progent's Cisco certified wireless networking experts offer economical online and onsite help for legacy and current Wave 2 Aironet wireless APs and Progent can help your business to design and maintain Wi-Fi environments that include indoor and outside/industrial Aironet access points.

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    Windows Server 2008 R2 features high levels of speed, security, availability, expandability, and flexibility that improve output of on-site, branch office, and mobile users. Progent's network professionals can deliver cost-effective remote consulting, technical support, and education services to assist you to design, execute, and maintain Microsoft Windows Server 2008 R2 in order to add substantial strategic value to your information system.

  • Consult Network Management Outsourcing IT Management Outsourcing Consult
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    Progent is committed to information transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Mid-size companies who utilize trusted freelance consultants or who employ in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and efficient.

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  • Dynamics Developer Programming Company eCommerce
  • Dynamics GP 2015 Data Extraction Consultant Dynamics GP 2015 Web Client Consultancy
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  • Email Quarantine Consultancy Email Predictive Sender Profiling Consultants
  • Email Virus Signature Services Consulting Email Guard DLP
  • Emergency Consultant Services Apple macOS and OS X Remote Support Services Mac
  • Emergency Meraki Outdoor Wi-Fi AP Technology Consulting Meraki AP Management Support and Setup
  • Engineer Windows Server 2012 R2 Server Manager Microsoft Certified Professionals Windows Server 2012R2 Cloud
  • Engineers Private Cloud Hosting for Virtual Data Centers Virtual Server Private Cloud Hosting Specialist

  • Lync Server 2013 and Cisco UC Consulting Services
    Lync Server 2013 topology Consultant Services

    Microsoft Lync Server 2013, rebranded Skype for Business, allows organizations of any size to build a manageable and secure communications ecosystem that permits a BYOD computing style with instant messaging, presence, web meetings with app sharing and whiteboard, as well as IP-based and PSTN telephony across a wide range of desktop and handheld endpoints. Progent's certified Lync 2013 consultants and system architects can help you to evaluate the advantages of Lync Server 2013, design an in-house, cloud-based (with Microsoft Lync Online) or hybrid model appropriate for your current and long-term goals, deploy Lync 2013 in a way that expedites your return on investment, and provide live webinar and on-premises training to your IT staff and end users. Progent has in-depth expertise in critical components of a Lync 2013 solution that include Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync Server 2013 with key Office and Office 365 apps such as Outlook clients and PowerPoint.

  • Exchange 2003 Upgrade Support 24 Hour Microsoft Exchange Upgrade Technical Support Services
  • Exchange 2010 Migration Consultants Exchange 2010 Configuration IT Consultant
  • Exchange 2016 Upgrade Consultants Exchange Server 2016 Upgrade Remote Support Services
  • Exchange Server 2000 Support and Integration Exchange 2000 Upgrade Migration
  • Exchange Server 2013 Network Consultant 24x7x365 Exchange 2013 Server Configuration
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  • Google Cloud AI Building Blocks Consulting Specialist Google GCP Cloud solutions
  • High Availability Engineer SCVMM 2012 Reporting Support

  • Emergency SCCM 2012 Central Administration Site Engineer
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    Progent can assist you to prepare for, deploy, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade efficiently to SCCM 2012 from an older change management platform or assist you to modify your existing SCCM 2012 ecosystem to accommodate your evolving IT needs. Also, Progent can assist you to create a software foundation that takes full advantage of SCCM by delivering expertise with associated Microsoft platforms including Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.

  • ISA Server 2006 Consulting Services Internet Security and Acceleration Server 2006 Technical Consultant
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  • IT Consulting Microsoft Dynamics GP ERP 24/7/365 Dynamics GP Accounting Computer Engineer

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    Progent offers enterprise clients the help of a NetApp-certified consultant for remote or onsite expertise for NetApp's entire family of SAN products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Areas of NetApp SAN solutions supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive patching, system management, information assurance, disaster recovery, and remediation. Progent can provide Tier 3 support to help you to resolve issues with NetApp SAN deployments efficiently based on leading practices.

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  • Largest Microsoft Operations Manager Online Support Services Microsoft System Center Operations Manager Support and Help
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    Progent can assist your company to design and implement an efficient transition from a UNIX-powered IT environment to a network based on MS Windows and suited for running Microsoft's popular office productivity products, business applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and software development experts can show you how to preserve your information and minimize business disruption by designing an effective transition plan that preserves your existing investments in UNIX application and technology. UNIX-to-Windows migration consulting expertise available from Progent include evaluation of current environment, transition planning and validation, MS Exchange migration support, data and application software porting, and server and mass storage transition and consolidation.

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    Progent's Microsoft-certified consultants can assist you to maintain System Center 2007 Configuration Manager (SCCM 2007) to streamline administration, improve security and compliance, and boost productivity by ensuring that operating systems and applications are always up to date, tracking licensing, and monitoring resource usage patterns so you can make smart purchasing choices. When you are set to update your SCCM 2007 change management solution, Progent can help you to plan and carry out an efficient migration to SCCM 2012.

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  • Migration Consulting Solaris Solaris to Windows Upgrade Help

  • Windows, UNIX, Solaris Troubleshooting
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    Progent's UNIX platform support experts offer small and mid-size companies and software developers help with administering and supporting UNIX, Linux or Solaris environments that operate with Microsoft-based technology. Progent offers your business contact with UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide range of experience provides you with an easy one-stop consulting firm to show you how to build and maintain a protected and reliable cross-platform connectivity and communications solution that supports UNIX and Microsoft interoperability by combining MS Windows with popular versions of UNIX including Apple Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX or major Linux derivatives including RedHat, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progent can provide cost-effective remote assistance to help your business to design, deploy, and fix any aspect of your iPhone and iPad and Windows integration solution and is available for quick tasks to help you get past occasional technical roadblocks or long-term engagements to help you finish large-scale projects on schedule and within budget. Progent has experience in local, cloud-based, or hybrid environments and can help you build or maintain a highly available, secure and efficient network infrastructure that aligns with your mode of computing. Progent also offers online or onsite training to help manage and use your iOS devices in a safe, team-oriented ecosystem that maximizes the business value of your information system.

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    Progent's ProSight Email Guard uses the services and infrastructure of top data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter.

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    By using virtual server technology, companies can operate multiple virtual machines on a single physical server. Virtual server technology enables companies to gain all the advantages of server isolation, but without the costs that goes with buying additional server equipment. Virtualization is the critical technology behind private clouds, which offer important benefits such as lowering the costs of hardware, facilities, and administration while improving data protection, system availability, and recoverability. Other important server management technologies include server monitoring software, Windows Server Update Services, and remote system management cards. Progent's professional server management experts can assist you with all aspects of server virtualization and management to enable your business to cut costs and conserve time.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading data security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your corporate firewall.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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