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More Questions and Answers

Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the services of an accredited video conferencing and telepresence consultant with expertise deploying products from the major video conferencing/telepresence providers including Cisco/TANDBERG, Polycom, and LifeSize and can assist your company to plan, configure, expand, or maintain a video conferencing solution that preserves your current investment and maximizes the strategic value of your information system. Progent can also provide the services of infrastructure engineers able to assist businesses of any size to build and maintain a communications network that provides the speed, dependability, protection, and expandability required to accommodate your telepresence solution.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix-certified virtual desktop consultants can help you to design, implement, administer, and support a virtual Windows desktop and application delivery and management solution by providing Citrix XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network consultants can help you optimize your network infrastructure for delivering server and client-side applications, and Progent's remote datacenter support consultants can assist your organization to administer and support an off-site datacenter that offers high uptime, enhanced security, and fast recovery. Progent can also assist you manage and support additional virtualization products from Citrix by providing Citrix XenServer expertise and Citrix Essentials for Hyper-V integration.

Can Progent provide our IT service firm with consulting expertise we can market under our own brand?
Progent's expertise for network support firms enables you to take advantage of Progent's consulting experts under your own brand as a transparent arm of your network consulting staff. For information about Progent's consulting for network support businesses, visit Progent's consulting services for network support companies.

How Can Progent help our company support or upgrade Exchange 2013?
Microsoft Exchange 2013 incorporates significant enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces powerful innovations plus a redesigned architecture. These improvements favorably impact key areas like manageability, availability, security and compliance, operational costs, collaboration, expandability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting experts can deliver remote or on-premises support to help you administer, tune and troubleshoot your Exchange 2013 deployment. Progent also offers Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you move to a more current version of Exchange Server in a local, cloud-hosted, or hybrid deployment.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager, originally named CallManager, is the heart of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Unified Communications Manager Express (CME) offer a modern IP-PBX solution by integrating tightly with unified messaging apps that include Cisco Unified Communications Manager IM and Presence Service, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's CCIE-certified CUCM experts can assist with any facet of CUCM setup and debugging in areas that include integrating Cisco VoIP phones and desktop video IP phones, reviewing dial plans, configuring SIP trunks and CUBE internetworking, installing ISR routers with CUBE networking support, creating UCS server failover solutions for high availability, and integration with Microsoft Exchange Server.

Can Progent help design a fault-tolerant load balancing solution?
Load balancing of multiple servers increases performance and offers fault tolerance by side stepping downed servers in a load-balanced array. Progent's load balancing support services cover a wide selection of fault-tolerant load balancing solutions including system load balancing, load balanced application software, network backbone routing, and content delivery products such as F5 Networks 3DNS. Fault tolerant load balancing technologies for which Progent can provide consulting expertise include Microsoft Windows Server 2008 R2 Network Load Balancing Manager, the NLB feature of Microsoft Windows Server 2012, Virtual Machine Load Balancing in Windows Server 2016, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks BIG-IP Global Traffic Manager.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a high-availability and disaster recovery software suite that uses array-based storage clustering along with replication to provide fast, zero data loss disaster recovery between sites that are up to 185 miles apart. Progent offers access to a certified NetApp MetroCluster consultant who can assist your business to plan, deploy, manage, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that aligns with your technical requirements and IT budget. Progent can make sure you follow best practices for installing your MetroCluster solution by delivering guidance with tasks like assigning shelf IDs, determining plexes layout, setting up volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker, setting up a configuration replication network, and verifying your MetroCluster DR system to show compliance with industry standards and regulatory mandates.

How can Progent help us design and manage a virtualization solution?
Virtualization technologies allow businesses to optimize utilization, simplify network operations, and enhance application continuity and data protection. operate multiple virtual machines on one actual processor. Typical applications for virtual servers include resource efficiency, low-cost platforms for programs that only run on outdated operating systems, and economical segregation of software programming or pilot environments from production ones. Progent's virtualization technology engineers can provide Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization support services, Microsoft Windows 2008 Hyper-V Virtual Server consulting, VMware vSphere deployment, VMware NSX network virtualization architecture and integration, and Citrix XenServer virtual server assistance. Progent can configure virtual servers to optimize speed, fault tolerance and manageability while at the same time lowering expenses; suggest and verify disaster recovery strategies that reduce downtown in the event of a major failure; and deliver continuing support, repair, and consulting assistance as computer technology advances.

Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services automatic backup and disaster recovery offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical data. Read about Progent's complete ProSight portfolio of affordable network monitoring and management services for small and medium-size businesses

How can Progent help us deploy SQL Server 2019?
Progent's Microsoft-certified SQL Server 2019 consultants can assist you to assess the business case for upgrading to SQL Server 2019 and can deliver rapid online or on-premises contact with experts in system planning and deployment, software development, database administration, and network security. For more information, refer to SQL Server 2019 migration consulting.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers medium size organizations in the and in larger cities throughout the United States two basic outsourcing service programs based on Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To view a concise printer-friendly spec sheet describing Progent's two Network Monitoring Packages for medium size businesses, click:Network Monitoring Packages.

    More Questions and Answers

    If your small business is in Contra Costa County and you require technical help, IT outsourcing, or top-level services from a certified Progent consultant, call 925-362-2400 or visit Contact Progent.

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