San Francisco East Bay
Walnut Creek, Lafayette, Orinda
Expert Computer Support Consulting
Frequently Asked Questions
Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburg, Antioch, Orinda
- Can Progent help us migrate to Windows Server 2019?
- How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
- What services are available from Progent for Microsoft Office Word and Microsoft 365 Word?
- Does Progent support Juniper and NetScreen Products?
- How can Progent help us take full advantage of Microsoft Project Server?
- Can Progent help us integrate SharePoint 2016 with SharePoint Online?
- Why does Progent recommend upgrading from legacy versions of Exchange Server to Exchange Server 2016 or later?
- Can Progent help integrate and support Cisco unified communications and collaboration solutions?
- Can Progent help us set up network infrastructure for at-home workers?
Progent's Microsoft Gold-certified Windows Server 2019 consultants can assist your company to design and implement a cost-effective upgrade to Windows Server 2019 using an on-premises network architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with self-hosted Windows Server 2019. For details, visit Windows Server 2019 migration consultants.
How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
System Center 2016 Operations Manager (SCOM 2016) helps to ensure consistent performance and dependable uptime for critical applications by offering centralized, cross-platform tracking of IT infrastructure deployed throughout local systems and cloud environments. Progent's SCOM consulting group offers world-class online and onsite expertise to assist organizations of all sizes to plan, implement, tune, update and troubleshoot SCOM 2016 deployments. Progent's SCOM 2016 consultants can help your company to migrate to Operations Manager 2016 from earlier versions or from other monitoring products, or combine multiple monitoring systems into a unified IT management solution. Progent can also show you how to expand your SCOM 2016 scope to incorporate infrastructure based in public clouds by providing Microsoft Azure integration and Amazon AWS hybrid cloud expertise. In addition, Progent's consultants can assist you migrate from SCOM 2016 to more current releases including SCOM 2019 and SCOM 2022.
What services are available from Progent for Microsoft Office Word and Microsoft 365 Word?
Progent's Microsoft Office Word and Microsoft 365 Word consultants offer a broad range of affordable online support services to help your organization to manage your existing Microsoft Office Word solution or help you to move to a newer release of Microsoft Office Word. Services offered by Progent's experts include VBA software development, identifying and resolving compatibility problems between various versions of Office Word, integrating Office Word with other Office apps such as Office Excel and Outlook or with 3rd-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud connectivity, security consulting, and smart phone and tablet synchronization, and remote Microsoft Office Word training tailored for your special requirements.
Does Progent support Juniper and NetScreen Products?
Progent's Juniper-certified network consultants can assist your company to design and deploy Juniper Firewall/VPN platforms, optimize and support your infrastructure, and upgrade smoothly from outdated devices to current versions. Progent's Junos OS engineers offer support for Juniper's flagship network control software to help your business to simplify the management and improve the security of your Juniper VPN devices and firewalls. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software products and can assist you manage environments that incorporate a mix of Juniper's OS platforms.
How can Progent help us take full advantage of Microsoft Project Server?
Progent's certified Microsoft Project consultants offer advanced online and onsite support services for Microsoft Project Server and Project Online as well as for Microsoft platforms that work closely with Project and Project Online. Consulting services provided by Progent include Microsoft Project Server set up, SharePoint Server 2019 design and configuration, SharePoint 2016 migration consulting and development, Microsoft SQL Server 2019 migration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Exchange Server 2019 support, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Office Excel and Microsoft 365 Excel application support, plus PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE network engineers to help you to enhance your environment to support local, branch office, home-based, and mobile users so they can utilize Microsoft Project Server to work together securely and efficiently. Progent's security consultants can assist you to adopt and police security policies that protect sensitive project information without interfering with the efficient sharing of authorized information.
Can Progent help us integrate SharePoint 2016 with SharePoint Online?
SharePoint 2016, intended for on-premises installations of the SharePoint content management platform, offers integration with SharePoint Online and Microsoft 365 to allow hybrid environments that transparently unify on-premises and cloud-based infrastructure and services. Other enhancements include fast deployment with the MinRole feature, increased scale, higher performance, stronger security and compliance, enterprise analytics with Power BI integration, and a modernized user experience for collaboration and sharing. Progent's Microsoft-certified SharePoint consultants can provide affordable remote and on-premises expertise, software development, and troubleshooting services for businesses of any size who intend to upgrade to SharePoint 2016 or SharePoint Online from prior releases of SharePoint. Progent can also assist you to design and carry out an efficient upgrade from SharePoint 2016 to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates local and cloud resources into a seamless intranet system. To learn more, see SharePoint Server 2016 migration and hybrid integration expertise.
Why does Progent recommend upgrading from legacy versions of Exchange Server to Exchange Server 2016 or later?
Exchange 2016 provides important enhancements compared to previous releases of the Exchange platform with features including built-in capability for high-availability mailbox server clustering known as Database Availability Groups or DAGs the ability to use commodity disk drives to slash the expense of big inboxes, a more powerful OWA web client compatible with all popular browsers, sophisticated voice mail capability featuring voice-to-text translation, and a variety of tools for enhancing data protection and regulatory compliance. Microsoft estimates that if judiciously configured, current releases of Exchange Server can reduce email costs by as much as 80%. Because Microsoft has terminated support for legacy Exchange Server, organizations have an additional incentive to ask Progent's Microsoft Exchange Server 2016 experts about migrating to the latest release of Exchange.
Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide online or on-premises access to a certified CCIE specialist to assist you to plan, install, manage and repair converged communications environments built on Cisco Unified Communication products in an in-house, distributed, or hybrid cloud deployment. Progent's Cisco Unified Communications engineers have in-depth experience assisting organizations of any size to build advanced collaboration ecosystems by providing expert services such as Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager planning and deployment, IP voice and video phones and soft phones configuration, and wireless VoIP phone deployment. Progent's consultants can help you with Cisco's extensive portfolio of Unified Communications applications like Cisco Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Cisco Unified Contact Center Express (CCX), and Unified Attendant Console.
Can Progent help us set up network infrastructure for at-home workers?
Progent can help small and mid-size businesses to design, set up and debug the infrastructure needed to support remote workers. Aspects of infrastructure where Progent's consultants can provide guidance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi LAN design and deployment, and reliable Internet connections. For details about Progent's network infrastructure consulting expertise for remote workers, refer to network infrastructure consulting services for an at-home workforce.
An index of content::
Technology Consulting Services Anti-Virus
Consultants Antispam
E-Mail Guard is Progent's affordable anti-spam and antivirus managed service that offers small businesses world-class protection against spam, viruses, DHA attacks, and other varieties of e-mail-based attacks on IT systems. E-Mail Guard is powered by Postini's perimeter management technology, a comprehensive suite of web-based spam filtering and virus defense services that ward off email assaults before they are able to breech the corporate firewall. Perimeter Manager also allows administrators monitor and control their e-mail application, regardless of server platform, hardware type, or data center location.
Microsoft Access Developer Firms
Crystal Reports Programming Company
Progent can provide remote and on premises expertise to assist you with any aspect of BI reporting ranging from debugging or enhancing reports to designing and deploying a comprehensive BI solution. Progent's management reporting experts can assist you to maintain your existing BI environment, help you to migrate reports and databases from an outdated reporting product to a current solution, and provide as-needed online training to meet your specific needs. Progent's management reporting consultants can provide experience in the leading business analytics reporting and visualization platforms including Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Designer.
SQL Server 2017 Graph Technical Support
SQL Server 2017 Adaptive Query Processing Remote Troubleshooting
Progent's Microsoft-certified SQL Server 2017 experts can assist your business to assess the business benefits of migrating to SQL Server 2017 and can assist you to plan and carry out a smooth migration of your databases and applications to any network architecture including on-premises, cloud-hosted, or hybrid. Progent's consultants offer online or on-premises support services ranging from as-needed architecture review or troubleshooting to comprehensive project management to ensure your SQL Server 2017 initiative is carried out on time and on budget.
ProSight Data Backup and Restore Services Consulting Services
Offsite Managed Data Backup/Recovery Services Remote Troubleshooting
ProSight Data Protection Services ECHO offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information.
NodeZero Penetration Testing Audit
Network Consulting NodeZero Security Penetration Testing
Progent's certified security experts can run NodeZero-based PEN tests to verify your security monitoring and protection tools and policies are properly configured and effective.
Lync Server 2013 VoIP Specialists
Lync Server 2013 Computer Consultants
Microsoft Lync 2013, rebranded Skype for Business, enables businesses of any size to create a manageable and protected communications environment that permits the modern Bring-Your-Own-Device computing model with instant messaging, real-time presence, web meetings with application sharing and whiteboard, as well as IP-based and PSTN calling across a wide assortment of desktop and mobile devices. Progent's certified Lync 2013 experts and system architects can help your company to assess the advantages of Lync 2013, design an in-house, cloud-based (with Microsoft Lync Online) or hybrid topology suitable for your present and future goals, deploy Lync 2013 so as to speed up your return on investment, and provide custom online and onsite training to your IT team and users. Progent has expertise in key pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with popular Microsoft 365 apps such as Outlook and PowerPoint.
Project Implementation Consult
Consult Project Pilots
For enterprise project management support, Progent can provide the services of senior information technology experts with decades of experience in IT management, application development, and process design for organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer project management skills to assist enterprise customers follow best practices to make sure major projects are completed on time and on budget.
Engineer Lync Server 2013 Mobility Services
Top Microsoft Certified Lync Server 2013 Mirrored Back End Servers Professionals
Microsoft Lync 2010 supports IM, Presence, voice/video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network calling. Lync 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office or cloud-based Microsoft 365 and simplify management via integration with Active Directory. Lync can also cut capital and operational costs by eliminating Voice-over-IP equipment and subscription fees, PBX gear, or legacy teleconferencing technology. Progent's certified unified communications consultants can provide online and onsite support to assist you to maintain and troubleshoot your current Lync Server 2010 deployment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product family. Progent can also assist your organization to plan and carry out an efficient Skype for Business migration.
Microsoft Sharepoint Server 2010 Outsourcing Company
Microsoft Windows 2022 System Consultants
Progent's Microsoft-certified consultants can provide network help and technology consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progent's consulting team can show you how to design, deploy, troubleshoot and manage the entire suite of Windows .NET Servers including SQL Server, ISA Server, Small Business Server, Exchange Server, SharePoint Server, Windows Hyper-V, Lync Server, Microsoft Project Server, and System Center Operations Manager (SCOM).
Technology Professional Microsoft Teams conference bridges
Microsoft Teams with Microsoft 365 Specialists
Progent can assist you to plan an upgrade to Teams from Skype for Business and configure, administer, and debug a cloud-based or mixed deployment of Microsoft Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.
Windows Server 2016 PowerShell Computer Consultant
Windows Server 2016 Security and Compliance Online Support Services
Progent's certified information technology consultants offer Windows Server 2016 integration consulting to assist businesses of any size to design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist you to evaluate the value of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.
Microsoft Access scripting Coder
Microsoft Access reports Professional
Progent can provide affordable online consulting services for all releases of Microsoft Access including Access desktop and Access Web App and offers expert support for application programming, database migration, performance optimization, report design, and troubleshooting. Progent also offers custom online classes for Access application development and database management.
Virtual Machine Hosting Engineers
Professional ProSight VM Hosting
Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small or mid-size organization's servers in an environment that gives the maximum degree of dependability and scalability and is also easy to transfer to another host. ProSight Virtual Hosting options are built upon mature virtualization platforms that enable small and midsize companies with multi- platform IT systems to save significantly on the expense of capital investments, infrastructure maintenance, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor independence.
24-7 VPN Security Cybersecurity Companies
Firewall Security Security Organization
Progent offers companies of any size expert support for Intrusion Protection Systems and IPsec VPN solutions from major firewall and Virtual Private Network security companies including Palo Alto Networks, WatchGuard, Juniper, Fortinet, and SonicWall. Progent can show you how to create a detailed security strategy and select appropriate technologies from a variety of suppliers to support your security objectives while sticking within your spending restraints.
Meraki MS 400 Series Switch IT Consultant
Top Meraki Switch Redundancy Technology Consulting
Cisco's Meraki family of access and aggregation switches are intended for environments ranging from small branches to campuses. Progent's Cisco-certified CCIE consultants offer affordable online consulting expertise to assist you to plan and implement a productive network solution based on Meraki switches, simplify network monitoring and administration with Meraki's cloud-based management tools, set up policies to ensure security, develop and test a disaster preparedness plan, and troubleshoot issues associated with any aspect of your Meraki deployment. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to build a unified networking solution.
Palo Alto Networks PA-400 Series Firewalls Security Company
Palo Alto Networks User-ID Security Group
Progent's Palo Alto Networks firewall experts can show you how to choose, configure, and manage Palo Alto Networks firewalls to create a modern cybersecurity environment that extends across your on-premises and cloud-based assets and guards any user at any location with any device.
NetApp MetroCluster Troubleshooting Consulting
24x7 NetApp SAN Fabric Technology Professional
NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering with synchronous replication to provide fast, zero data loss disaster recovery between datacenters located up to 300km away from one another. Progent's roster of veteran network consultants can assist your business to plan, configure, administer, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster environment that aligns with your functional needs and budget. Progent can ensure you follow leading practices for installing your MetroCluster solution by delivering guidance with procedures like assigning disk pools and shelf IDs, arranging aggregate and plexes layout, setting up volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network, and verifying your MetroCluster DR solution to verify adherence with information assurance standards and government requirements.
ransomware hot line Engineer
Engineer Ryuk ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help your business to contain the progress of an active ransomware attack. Call 800-462-8800
Computer Help Windows 7 64-bit Upgrade
Microsoft Windows 7 Engineers
Progent's certified engineers can help you to test
Microsoft Certified Excel 2021 Consultancy
Microsoft Excel Classes
Progent's certified Office Excel and Office 365 Excel application consultants can provide a broad range of online support services to assist your organization to design, develop, pilot test, install, administer, and troubleshoot applications powered by any version of Microsoft Excel, including Excel Online and Microsoft Office 365 Excel. Progent can assist you to upgrade your existing Excel solutions to the latest versions of Excel, support Excel on iOS-powered iPhones and iPads and Google Android phones and tablets, and resolve compatibility problems between different releases of Excel. Progent offers as-needed support to clients looking for a quick solution to a specific issue related to Excel and Progent can also provide full project management support for migrating or creating line-of-business applications based on Excel. Progent's cost-effective webinar training classes for Office Excel can be custom tailored to meet the needs of individual users or teams.
Database DBA Support and Setup
CISSP Certified Security Database Applications Consult
Progent's Microsoft-certified database developers offer businesses of any size online support for leading database products including MS SQL Server, Oracle, MySQL, and Microsoft Access. Services offered by Progent include installation and configuration, application design and coding, management services, replication and synchronization solutions, storage management, performance tuning, migration, information security, backup and recovery options, problem solving, and webinar training.
IPsec VPN Security Tech Services
VPN Security Technical Support
Progent provides companies of any size professional consulting for Intrusion Protection Systems and IPsec VPN solutions from leading firewall and Virtual Private Network security vendors such as Palo Alto Networks, Check Point Software, Juniper Networks, Fortinet, and Symantec. Progent can help you create a comprehensive security strategy and choose the right products from multiple vendors to achieve your security goals while sticking within your budget limits.
CISSP Certified Security Architect Technology Professional
Services CISSP Certified Security Architect
Progent's CISSP-premier cybersecurity experts can help businesses of all sizes with any facet of information system security. Progent can help create efficient security solutions that protect a small office against advanced threats or Progent can design, deploy, and manage a comprehensive security strategy for hybrid enterprise networks that accommodate local, remote, and mobile users accessing network resources distributed over a mix of physical datacenters and public and private clouds.
scom 2016 management groups Network Consulting
scom 2016 Azure integration Support and Setup
System Center 2016 Operations Manager (SCOM 2016) helps to promote consistent performance and dependable availability for key applications by offering centralized, mixed-platform tracking of IT infrastructure installed across on-premises datacenters and cloud environments. Progent's SCOM consulting team offers advanced online and onsite expertise to assist businesses of any size to plan, integrate, optimize, update and troubleshoot Operations Manager 2016 deployments. Progent can help you to move to Operations Manager 2016 from older releases or from different monitoring products, or integrate a variety of monitoring tools into a unified IT management solution. Progent can also help you expand your Operations Manager 2016 scope to include resources based in public clouds such as Microsoft Azure and Amazon AWS.
Best System Center Operations Manager Network Consulting
Monitoring and Reporting Specialist
Progent's Microsoft-certified consulting experts have over 10 years of experience planning, deploying, optimizing and repairing Microsoft SCOM solutions and offer companies of any size advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to monitor your datacenter effectively, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to industry best practices for tracking network fabric as well as both Microsoft and 3rd-party apps and services. Also, Progent can provide fast remote or on-premises troubleshooting to assist you to remediate serious problems uncovered by System Center 2012 Operations Manager.
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