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More Questions and Answers

Can Progent help me deploy and manage Cisco's Wi-Fi products?
Progent's Cisco-certified wireless consultants can provide advanced consulting services for Cisco's Wi-Fi technology by delivering services including Cisco Aironet Wi-Fi access point configuration support, Cisco Small Business 100/300/500 wireless APs consulting, Catalyst 9100 Series 802.11ax APs system planning, configuration, and troubleshooting services, Cisco Meraki Wi-Fi AP integration and consulting support, and Cisco wireless controller integration.

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix certified XenServer consultants can help your company to evaluate the business benefits of XenServer as well as additional Citrix products, and can help you to plan, validate, implement, troubleshoot, and maintain a XenServer solution. Progent can in addition assess your current XenServer environment and show you how to enhance consolidation, responsiveness, security and compliance, uptime, and recoverability.

Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC was established in 1999 to certify the knowledge of information technology security professionals. GIAC certifications are recognized by businesses and government organizations around the world including and the United States NSA. Progent's GIAC-certified information assurance specialists offer help with all of the network security disciplines covered under GIAC accreditation including evaluating network vulnerability, event handling, intrusion detection, web-based application security and SIEM solutions for compliance with government mandates for promptly reporting events.

How Can Progent help us to use Microsoft Power BI for business analytics?
Progent's Power BI experts can help you to plan, install, manage, enhance or debug your Power BI environment. Progent can also assist you to organize your target data for Microsoft Power BI visualizations. Progent can help you build and administer an onsite, cloud, or hybrid network model for Power BI. For details, visit Progent's Power BI integration services.

We need fault-tolerant interoffice connectivity. Can Progent help?
It is common for organization multi-office communications infrastructures to feature no failover capability to guard against Internet circuit failures. Progentís interoffice connectivity professionals can help small businesses create fault tolerant Interoffice connectivity through fully redundant networks featuring transparent failover. Progentís Cisco-certified CCIE engineers can design and implement ultra-reliable Inter-office connections supported by fault tolerant EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over offer affordable 24x7 interoffice networking

Can Progent help us integrate teleconferencing services for our at-home workers?
Progent can help small and medium-size organizations to deploy and debug conferencing platforms to allow their at-home employees to collaborate safely and efficiently with colleagues and clients. To learn about how Progent's consultants can help you to integrate and manage teleconferencing solutions for teleworkers, refer to conferencing support services for teleworkers.

How Can Progent Help with Windows Server 2008 R2?
The sophistication and integration demands of Windows Server 2008 requires an IT professional with real-world experience and broad knowledge in architecting and deploying efficient and comprehensive business information environments. The professional experience of Progent's seasoned Windows 2008 engineers, averaging over a decade of background supporting Microsoft-powered technology, assures your success in maintaining and troubleshooting your Microsoft Windows Server 2008 R2 environment. Progent's certified Windows Server 2019 experts and Windows Server 2022 consulting experts can assist you to evaluate the benefits of migrating to a current version of Windows Server. If you are considering building a hybrid architecture that integrates on-prem resources with cloud-based services like those available on Microsoft Azure, Progent can help you to design and deploy an efficient hybrid cloud environment for Windows Server.

How can we save money with Progent's Help Desk Outsourcing Services?
Progent's Help Desk Call Center management and co-management service programs allow companies to cut costs, enhance productivity, and adjust immediately to fast-changing business circumstances. Progent's Shared Help Desk Call Center services deliver substantial budgetary and operational benefits in comparison to a Help Desk composed of an internal IT service team. The price for Level 1 IT support for Progent's Shared Help Desk service is typically less than $18/user/month. For details about the benefits of Progent's Co-managed Help Desk Call Center services, refer to Progent's outsourced and co-sourced IT Call Desk benefits.

Does Progent ofer support from Cisco-certified CCIE network engineers?
Progent can provide convenient, quick, and affordable access to Cisco CCIE support professionals. Cisco Certified Internetwork Experts are elite networking gurus who earn this top-level certification only as a result of thorough testing by Cisco. CCIEs are able to handle the most complicated issues associated with network architecture, integration, troubleshooting, and service. Progent’s CCIE professionals cooperate closely with Cisco engineers in analyzing issues with Cisco's IOS platform and developing fixes or acquiring software updates to correct problems. Progent can provide fast access to a CCIE by telephone so you are able to receive immediate help for complex network troubles that are affecting business efficiency but are outside the expertise of your local IT support providers

Can Progent help with setting up and using Microsoft Project?
Progent's Microsoft Project Server and Project Online consultants can provide advanced expertise in implementing and using all on-premises and cloud-based versions of Microsoft Project and can provide a wide variety of cost-effective online consulting services based on best practices to help organizations of all sizes to receive all the advantages of this leading platform. Consulting support available from Progent include system planning, installation and migration, setting up safe collaboration among onsite and offsite users, network infrastructure optimization, and specialized online training classes.

How can Progent help us design and manage a virtualization solution?
Virtual compute, storage and networking technologies enable IT organizations to maximize resource utilization, simplify network administration, and enhance application availability and security. operate several virtual servers on a single actual computer. Common usage scenarios for virtualization include hardware consolidation, inexpensive platforms for programs that only run on older OS software, and affordable quarantining of software programming or pilot environments from on-line ones. Progent's virtualization technology engineers can provide Windows 2022 Hyper-V Virtual Server consulting, Windows 2019 Hyper-V Virtual Server planning and deployment, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization consulting services, VMware vSphere planning and deployment, VMware NSX network virtualization architecture and integration, and Citrix XenServer support. Progent can deploy virtual servers to optimize performance, dependability and ease of administration while simultaneously lowering costs; propose and test business recovery plans that minimize downtown in the event of a major failure; and deliver continuing maintenance, repair, and consulting assistance as computer technology evolves.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training designed for individuals who desire to increase their understanding of critical office productivity software and network technology. Learn more about Progent's Office Word and Microsoft 365 Word training, Microsoft Office Excel and Microsoft 365 Excel classes and programming help, MS Project expertise, and classes on Apple macOS and OS X applications. Progent also offers live remote webinar education classes. Virtual interactive webinars offer a flexible and low-cost way for teaching your IT team to operate a wide range of key applications.

Progent also provides detailed documentation for all services performed. These comprehensive service reports offer your in-house IT staff a convenient and helpful chronicle of key technical issues concerning your network and can shed light on how to prepare for and resolve problems to come.

Does Progent support all major data backup/recovery products and services?
Progent's backup and restore consultants can provide help for a broad range of products and technologies that deliver solutions for protecting Windows, Apple Mac, and Linux servers and workstations as well as notebooks and smartphones. Progent supports leading backup platforms by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite integration. Progent also offers support for Acronis, MozyPro, Retrospect for Macintosh, Apple Time Machine, Backup Exec, BackupAssist Software, CrashPlan, and Oracle Solaris FLARs. For large organizations, Progent can provide VMware Site Recovery Manager consulting. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and mid-sized organizations as an affordable and fully managed service for secure backup and disaster recovery.

More Questions and Answers

If your small business is in Contra Costa County and you are in need of technical help, information technology outsourcing, or top-level expertise from a Progent consultant, call 925-362-2400 or visit Contact Progent.

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