Onsite Service Available in Concord, Walnut Creek, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
Progent's Cisco-certified VoIP experts can provide Cisco UC520 consulting services to assist you to manage your legacy UC500 VoIP system or design and implement a smooth migration to a current VoIP solution.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 experts can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, create test systems and rollout plans, tune your infrastructure for local, multi-site, cloud-based, and partial-cloud environments, train your IT support, staff, develop an enterprise-wide security strategy, streamline network administration, help with application development, and build and validate a disaster recovery/business continuity plan. If your organization is thinking about moving from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can help you to assess the benefits of Windows Server 2016 for your environment and plan and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture.

Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open design of Microsoft Dynamics GP (Great Plains) makes it affordable to create specialized Great Plains programs that provide all of the core capability of proven Great Plains applications but also meet the particular requirements of your business. With the utilization of the Modifier with Microsoft Visual Basic for Applications, application programmers are able to design with the most widely used programming environment in the IT world to adapt Microsoft Dynamics GP data views, supplement or change business logic, produce custom forms and reports, or expand connectivity with Microsoft Office applications. Progent's expertise with Microsoft .NET support, Microsoft SQL Server 2016 integration, SQL Server 2014 programming and troubleshooting, and programming background with VBasic, XML, and other developer tools allows clients to create custom mission-critical programs and eCommerce solutions that work seamlessly with Microsoft Dynamics GP.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group (DAG) is the core of high availability for Microsoft Exchange 2013 Mailbox servers. Introduced in Exchange 2010, a DAG is a collection of up to 16 Mailbox servers where any DAG server can contain a replica of an Exchange mailbox database from any other DAG server. DAG servers cooperate with one another to restore unassisted from breakdowns that impact MBX databases. Progent's Microsoft certified Exchange experts offer DAG consulting services to assist your organization to design, install and maintain a high availability solution for your Exchange mailboxes. Also, Progent's Exchange 2016 consultants can help you move your Exchange 2013 DAG environment to Exchange 2016 Server.

Can Progent help us upgrade our legacy version of Dynamics GP to the current release?
Progent has supported Dynamics GP and Great Plains ERP software for nearly two decades and Progent has delivered system integration, software development, education, and debugging since the product's debut. Progent offers high-level expertise for updating out of date Dynamics GP/Great Plains deployments. Progent can help you to plan, validate, and implement an efficient migration from a an outdated version to the latest release of Microsoft Dynamics GP, Learn} about Progent's Dynamics GP migration and system integration consulting.

Does Progent offer network monitoring support?
Progent provides a variety of Network Support Bundles based on the advanced problem solving abilities of System Center Operations Manager, a cutting-edge server management software platform that tracks the availability, speed and security of your IT system and detects problems before they can bring down your system. To provide additional insight about the performance and stability of your system environment, Progent can help you install and manage popular network monitoring software based on the Linux operating system.

Can Progent provide certified expertise for information assurance and SIEM solutions?
Global Information Assurance Certification was founded in 1999 to certify the knowledge of information technology security professionals. GIAC accreditations are acknowledged by businesses and government organizations throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists offer support for all of the security capabilities covered under GIAC certification including auditing infrastructure security mechanisms, incident handling, intrusion detection, web application security and security information and event management (SIEM) solutions for compliance with regulatory mandates for promptly reporting security incidents.

Does Progent offer the services of a GIAC-certified information assurance expert?
Global Information Assurance Certification (GIAC) was established in 1999 to validate the knowledge of IT security professionals. GIAC accreditations are acknowledged by businesses and institutions all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer expertise with all of the network security capabilities addressed within GIAC accreditation such as auditing infrastructure security mechanisms, incident handling, intrusion detection, web application security and security information and event management (SIEM) solutions.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to manage your legacy PIX or Cisco ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and onsite support for ASA 5500-X firewalls with Firepower Services and can help your company to plan, integrate, tune, manage and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to streamline their operations by automating crucial sales functions such as listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, vendors can expand their reach, reduce their cost of sales, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and expedite your ROI.

Can Progent help us integrate and manage Android smartphones?
Progent's Android phone integration consulting services have years of background delivering remote and on-premises support for organizations of all sizes who need to incorporate Android phones and tablets into their information networks so that users can communicate and collaborate from anywhere. Progent offers the range of know-how to resolve technical problems that involve multiple manufacturers and that entail a mix of legacy and current information technology. Progent offers cost-effective remote technical support to help you with any stage of designing, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional support to assist you to handle particularly challenging IT problems, or Progent can provide comprehensive project management support to help you complete strategic network initiatives on schedule and on budget. Progent can assist with local, cloud-centric, or hybrid networks and offers support for operating systems, apps, management tools and network infrastructure. Progent also offers specialized group or individual training sessions to show you how to manage and operate Android phones and tablets securely and productively.

More Questions and Answers

If your small business is in Contra Costa County and you are in need of computer support, information technology outsourcing, or top-level expertise from a certified Progent engineer, call 925-362-2400 or visit Contact Progent.

An index of content::

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Progent's Private Cloud Hosting and Management outsourcing provides complete hosting of a small or mid-size company's production servers in an environment that gives the highest degree of availability and expandability and is also easy to move to any data center. Progent's Private Cloud Hosting options are based on mature virtualization architectures that enable small and midsize companies with mixed- platform IT systems to economize dramatically on the expense of capital investments, infrastructure maintenance, and IT administration while achieving enterprise-class fault tolerance and an unprecedented level of vendor independence.

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Progent's Microsoft-certified database developers offer small and midsize businesses remote DBA and programming services for leading RDBMS products including MS SQL Server, Oracle, MySQL, and Office Access. Services available from Progent include software installation and configuration, database architecture and programming, management support, replication strategies, capacity planning, tuning, data migration, information security, backup and recovery options, troubleshooting, and webinar training.

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The new Cisco ASA 5500-X Family of firewalls with Firepower Services deliver substantially more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-premier CCIE network consultants can help you to manage your legacy PIX or Cisco ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, integrate, optimize, administer and debug firewall environments based on ASA firewalls with Firepower Services.

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For help writing, improving, or troubleshooting business aplications for Windows, any version of Linux, or the Web, Progentís expert team of programmers, relational database designers, and project managers can ensure you get the project done on time and within your budget. Progent's experienced application programmers can provide cost-effective and efficient online help for projects as simple as writing Vidual Basic scripts for Office Excel or as challenging as rolling out line-of-business RDBMS applications built on Microsoft SQL Server ,Oracle, or MySQL.

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Microsoft Windows Server Essentials is a value-priced, versatile platform that enables small organizations to make the move from the older physical in-house datacenter to the contemporary hybrid computing paradigm that combines on-premises and cloud-based resources. Progent's Microsoft-certified consultants offer budget-friendly remote consulting and troubleshooting for Windows Server Essentials. Progent can help you to determine the potential productivity and cost advantages of migrating to WS 2012 R2 and implementing a hybrid on-premises/cloud-based design for your network ecosystem. Progent offers full-service project management so you can design and execute an efficient migration to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Cloud platforms and services. Progent also offers continuing consulting help, technical support, and training.

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ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware.

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Progent's ProSight Email Guard solution uses the technology of top data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.

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Progent's Microsoft-certified consulting experts can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any earlier release of Microsoft Windows. Remote and onsite evaluation and migration services for Microsoft Windows 10 offered by Progent's experts include Return on Investment estimates, project management, application compatibility testing, test lab systems, virtualization architecture, Cloud solutions, mobile device management, teleworker access, security and compliance, streamlined deployment and management, network infrastructure design, Wi-Fi support, disaster recovery planning, group and personal training for IT support personnel and end users, and ongoing technical help.

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Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales activities such as listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales processes, merchants can expand their reach, reduce their cost of sales, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and get to market quickly.

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MOM 2000 Case Study
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Before Progentís Microsoft Operations Manager solution, system problems were handled reactively, once users were impacted by them. With the help of proactive, automated alerts and trend analyses created by MOM, Progent can now address system problems before they becomes serious enough to impact network availability. Thanks to Microsoft Operations Manager, Progent can resolve looming problems before customers suspect that the problems exist. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to deliver small business networks enterprise-class reliability, safety and productivity.

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Progent's CISSP-certified network security consultants can assist businesses of all sizes with any aspect of information system security. Progent can help create efficient security solutions that guard a small office from modern threats or Progent can plan, configure, and monitor an end-to-end security environment for hybrid networks that accommodate local, online, and mobile clients sharing IT resources spread over multiple physical sites and public and private clouds.

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Progent can assist you in all facets of your migration to Microsoft Exchange 2016 such as planning HA system topology for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; determining mass storage capacity required for your virtual machines (VMs), databases and log files; setting up hardware load balancing (HLB) for high-availability CAS services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web.

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System Center Configuration Manager automates application and device deployment at scale, centralizes security and compliance settings control, inventories network assets, guards against company data leakage, provides health reporting, enables safe self service, and offers a common point of control for managing mixed-OS networks based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration specialists can help you with any facet of designing, implementing, using and repairing a SCCM deployment for on-premises, cloud-based, or hybrid environments.

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GIAC was founded in 1999 to certify the knowledge of information technology security experts. GIAC certifications are acknowledged by businesses and government organizations around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer expertise with any of the security disciplines addressed under GIAC certification such as auditing network security mechanisms, security incident handling, intrusion detection, web application security and security information and event management (SIEM) solutions.

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Progent's pricing policy is to charge for phone support and in-person visits per minute. As a result, you owe only for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for services delivered during normal business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity eliminates large invoices for fast repairs so you will not be tempted to allow simple problems to fester.

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