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Can Progent help configure and integrate Cisco wireless VoIP phones?
Creating solutions with Cisco's wireless IP phones typically requires that you set up and optimize many key pieces of your Wi-Fi environment such as APs, routers, Cisco wireless LAN controllers, and call management tools. Progent's wireless VoIP phone configuration and troubleshooting experts offer remote and on-premises assistance to help your organization build and administer a Cisco wireless VoIP phone deployment by providing integration services that range from debugging the configuration of a wireless VoIP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for updating the wireless architecture of a campus.
Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network technology consultants can provide world-class remote and on-premises consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for applications that range from small or midsize companies and campus LANs to giant data centers and service providers. Progent can assist you to deploy Cisco's continually evolving switch solutions to achieve the performance, scale, availability, virtualization, security and manageability needed by your business. To learn about Progent's consulting services for Cisco's market-leading portfolio of Catalyst switches, refer to Cisco Catalyst switch consulting and support services. To learn about Progent's consulting services for Cisco's Nexus Series of switches, see Cisco Nexus switch consulting services. To learn about Progent's support for Cisco Meraki switches, refer to Meraki switches configuration and management.
How can Progent help us protect our network from ransomware and other modern threats?
The ProSight Active Security Monitoring endpoint protection service incorporates next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out about Progent's entire ProSight portfolio of value-priced managed services for small businesses.
Can Progent help us integrate and manage Android smartphones?
Progent's Android phone integration consultants have years of background providing remote and onsite assistance for businesses of all sizes who want to incorporate Android phones into their information networks so that users can communicate and collaborate from anywhere. Progent offers the range of skills to solve network issues that involve numerous manufacturers and that represent a combination of older and up-to-date information technology. Progent offers affordable online expertise to help you with any aspect of designing, implementing, managing and maintaining your BYOD environment. Progent can deliver occasional technical support to assist you to resolve especially challenging IT issues, or Progent can provide comprehensive project management services to help you finish strategic IT initiatives on schedule and on budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and can provide expertise with operating systems, applications, management tools and hardware infrastructure. Progent also can provide customized group or one-on-one training sessions to help you manage and use Android phones and tablets efficiently.
Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís BI reporting experts offer remote and onsite expertise to help you with any facet of business intelligence reporting from troubleshooting or enhancing reports to planning and deploying a comprehensive business intelligence environment. Progent's management reporting consultants can help you to support your current BI system, assist you to upgrade reports from a legacy reporting platform to a modern one, and provide as-needed online training to meet your individual needs. Progentís management reporting professionals can provide expertise in all popular business intelligence reporting and visualization tools including Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot and Power View, Report Designer and Report Builder.
Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey helps you to plan and install a WiFi network customized for your environment, providing you a wireless solution that delivers the coverage, performance, capacity, QoS, data protection, and hand-off ability your business needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive on-premises service. Progentís on-premises wireless survey includes onsite walkthroughs, RF and data protection audits of your current WLAN, analysis of your buildingís layout, measuring for radio frequency interference, signal propagation modeling, selection of the best locations for client-specified WAPs such as Aironet indoor and outdoor APs, Cisco Meraki access points and Apple AirPort devices, and a detailed document describing the new wireless network.
Does Progent offer consulting services for Windows Server Essentials?
Windows Server 2012 R2 Essentials is an affordable, entry-level operating system that enables small organizations to make the move from the traditional physical in-house datacenter to the new hybrid networking paradigm that combines on-premises and cloud-based software and infrastructure. Progent's certified Windows Server Essentials consultants can provide budget-friendly remote consulting and technical support services for Microsoft Windows Server Essentials. Progent can assist you to determine the potential business advantages of moving to Essentials and adopting a hybrid local/cloud design for your network ecosystem. Progent offers full-service project management to help you plan and carry out a smooth move to Microsoft Windows Server Essentials, Office 365, and other Microsoft Cloud applications and services. Progent can also provide continuing consulting, troubleshooting, and training.
My business application needs 24x7 support. Can Progent help?
Progent's economical extended hours remote technical support program offers clients 24x7 access to remote technical support from Progent's TRC. Support services offered beyond regular business hours include fixing issues with Microsoft-based servers, MS Windows desktop support, help with MS Office programs, system backup and recovery, and fundamental routing and switching support for Cisco technology.
What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is dedicated to delivering the highest level of online IT support services offered anywhere for emergency as well as non-critical problems. For urgent issues that impact multiple users, vital personnel, or a line-of-business program, the TRC is set up to respond within an hour. For standard problems, the TRC will within two hours. In all cases, your trouble ticket will be generated promptly and accurately, You will receive an acknowledgement from the trouble ticket system, and the TRC will get in touch with you on each resolved problem to confirm you are comfortable with the results and ready to close out the trouble ticket. Find out more details concerning Progent's Technical Response Center Customer Commitment.
Does Progent support Lync Server 2013?
Lync Server 2013, renamed Skype for Business, allows businesses of any size to create a centrally managed and protected communications ecosystem that supports the modern BYOD computing model with instant messaging, presence, audio/video and web conferencing with application sharing and whiteboard, and both IP and PSTN telephony across a wide range of desktop and handheld endpoints. Progent's Microsoft-certified Lync 2013 experts can assist your company to assess the advantages of Lync 2013, create an on-premises, cloud-resident (with Lync Online) or mixed topology appropriate for your current and future plans, deploy Lync 2013 in a way that expedites your return on investment, and deliver live webinar and on-premises training to your IT team and users. Progent has in-depth expertise in key components of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to combine Lync Server 2013 with key Microsoft Office and Office 365 apps including Outlook, Excel and PowerPoint.
How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training created for clients who desire to increase their understanding of critical office productivity applications and network hardware. Learn more about Progent's Office Word and Office 365 Word custom training, MS Office Excel and Microsoft Office 365 Excel classes and programming help, MS Project training, and seminars on macOS and OS X applications. Progent also offers interactive online webinar education classes. Virtual interactive webinars provide a flexible and low-cost way for training your IT staff to use a broad range of important software products.
Progent also provides itemized documentation for all delivered services. These comprehensive service reports provide your internal IT staff a concise and useful history of key technical issues concerning your IT system and can shed light on how to anticipate and resolve problems in the future.
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If your small business is in Davis, Woodland or
anywhere in Yolo County
and you are in need of computer assistance, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified consultant,
call 916-609-1222 or visit Contact Progent.