Onsite Service Available in Yolo County, Davis, Woodland

More Questions and Answers

Does Progent offer support for NetApp SAN storage solutions?
Progent can provide enterprise clients online or onsite NetApp SAN consulting services for NetApp's complete portfolio of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN solutions supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, transparent updates, system management, security and compliance, disaster recovery, and remediation. Progent can provide Tier 3 support to help you to take care of problems with NetApp SAN storage deployments efficiently following leading practices.

Can Progent provide a remote Help Desk service for our small business?
Progent's Standard Help Desk Services offer a comprehensive service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, managing responsibility, screen sharing, progress tracking, problem resolution, and and reporting. Designed for small businesses with few if any full-time service technicians for desktop issues, Progent's Help Desk Services provide remote support at a significant discount off Progent's normal Level 1 desktop troubleshooting rates. Progent can also provide rapid on-demand escalation to subject matter experts to resolve complex problems. For more information, refer to Progentís remote Help Desk services for small organizations.

How can Progent help us take full advantage of Microsoft Project Server?
Progent's Microsoft Project and Project Online experts offer advanced remote and onsite support for Project Server and Project Online as well as for all Microsoft platforms that work closely with Microsoft Project. Consulting services provided by Progent include Microsoft Project Server integration, SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration planning and development, SQL Server 2019 integration and development, Microsoft SQL Server 2017 integration, Microsoft SQL Server 2016 upgrades, Microsoft Exchange Server 2019 management, MS Exchange Server 2016 planning and deployment, Exchange 2013 integration, Office Excel and Microsoft 365 Excel application support, and Office PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE engineers to help your company to optimize your environment to accommodate local, branch office, at-home, and mobile users so they can utilize Microsoft Project Server to work together safely and efficiently. Progent's certified network security engineers can assist you to define and enforce security policies that protect sensitive project information without interfering with the productive sharing of authorized data.

How can Progent help local governments and school districts with IT management?
Progent produces complete and meaningful documentation of all service activity to make sure customers do not feel like a hostage to their IT service organization. Progent sends e-mail documentation of support activity shortly after completion of each support interaction, and also provides a hard copy along with monthly billings. Complete IT service documentation makes it less risky for customers to move to a different support organization or assume more support duties internally. Good support documentation also give management the visibility needed to evaluate support services and develop more realistic IT expense projections.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Microsoft Azure integration experts can help you with every phase of Microsoft Azure integration such as requirements definition, prerequisites assessment, system design, pre-production testing, implementation, automated management, performance tuning, license management, disaster recovery preparedness, security policy enforcement, and compliance validation. Progent can assist you to configure and troubleshoot firewall appliances and VPN connections so your clients can safely connect to Azure-based services, and Progent's Microsoft-certified consulting experts can assist you set up key Microsoft platforms to work in the cloud including Microsoft Windows Server, Exchange, SQL and Skype for Business. Progent can also help your organization to create a hybrid environment that seamlessly combines physical datacenters with Azure-based services.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's Microsoft-certified Windows Server 2022 consultants and Windows Server 2019 consultants can help you evaluate the potential advantages of Hyper-V-based virtualization for your business, perform pilot installations to verify Hyper-V's operation with your line-of-business software, evaluate your network and server architecture for optimal performance with virtualization technology, assist you in migrating to Windows Server 2022 or Windows Server 2019 and setting up Hyper-V, train your IT staff to track and manage Hyper-V, provide expert consulting help for enhancing the protection of your virtual machines, design and test disaster recovery procedures that maximize system availability, and provide continuing consulting and technical support including low-cost remote troubleshooting and turn-key Help Desk outsourcing.

How can Progent help my Linux developers?
If you are developing Linux or UNIX based software on a network that includes Microsoft-based servers, workstations and software, Progent offers network outsourcing and consulting services that keep your network fully operational while freeing you to focus on your area of highest value expertise. By using automated network monitoring and providing remote and optional onsite support as needed, Progent provides UNIX developer support that provides an affordable way to manage an IT network that features high availability, protection and performance.

Can Progent help us upgrade our legacy version of Dynamics GP to the current release?
Progent has delivered support for Dynamics GP and Great Plains software for nearly 20 years and Progent has provided integration, software development, education, and troubleshooting services since the platform's debut. Progent offers high-level support for updating out of date Dynamics GP ERP systems. Progent can help your business to design, validate, and implement a cost-effective upgrade from a a legacy release to the current version of Dynamics GP. Learn about Progent's Dynamics GP upgrade and system integration consulting.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from legacy VoIP devices to the newest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified CM, originally branded CallManager, or with Cisco Unified CM Express (CME) to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's consultants can deliver expertise with any facet of Cisco VoIP Phone integration including reviewing dial plans, solving IP phone registration issues, integrating SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE VoIP networking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

More Questions and Answers

If your small business is in Davis, Woodland or anywhere in Yolo County and you are in need of computer support, information technology outsourcing, or advanced services from a Microsoft or Cisco certified engineer, call 916-609-1222 or visit Contact Progent.

An index of content::

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