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Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to integrate, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, formerly named CallManager, or with Cisco Unified CM Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM apps that include Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's consultants can provide support with all aspects of Cisco VoIP Phone integration including designing dial plans, solving QoS, setting up SIP trunks and CUBE internetworking, installing ISR routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco SRST solutions for high availability.
Can Progent help our at-home workers integrate VoIP solutions?
Progent can help small and mid-size organizations to deploy IP voice solutions to provide their at-home workforce the benefit of virtual extensions of the corporate phone system. To learn about ways Progent's consultants can assist your at-home workforce to integrate and debug VoIP technology, refer to IP voice consulting services for teleworkers.
Does Progent offer network monitoring support?
Progent provides a selection of Network Support Bundles based on the proactive problem solving abilities of System Center Operations Manager, a next-generation server management software solution that tracks the availability, speed and protection of your information network and detects anomalies before they can bring down your network. To provide additional insight about the performance and robustness of your network environment, Progent can help you install and operate popular network monitoring tools based on the Linux operating system.
Can Progent help us integrate and manage Android smartphones?
Progent's Android smartphone and tablet integration consultants have extensive background delivering online and onsite assistance for organizations of any size who want to incorporate Android phones and tablets into their information networks so that mobile clients can communicate and collaborate from anywhere. Progent has the range of skills to solve network issues that span multiple vendors and that entail a mix of older and current technology. Progent provides cost-effective online technical support to help you with any facet of planning, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional technical support to help you to handle especially stubborn IT issues, or Progent can provide comprehensive project management support to help you finish major IT projects on schedule and within budget. Progent can assist with on-premises, cloud-centric, or hybrid networks and offers support for operating systems, apps, management utilities and hardware infrastructure. Progent also can provide customized group or one-on-one classes to help you manage and use Android phones efficiently.
What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise IT support services include:
Can Progent help integrate and support Cisco unified communications and collaboration solutions?
- Designing, testing, deploying and troubleshooting Microsoft-based IT solutions by offering services such as complex Active Directory installations, Microsoft Exchange 2016 migration, Exchange 2013 Server integration, System Center 2016 Configuration Manager hybrid cloud integration, System Center Configuration Manager (SCCM 2012) setup, and MS SQL Server programming
- Configuring and managing server monitoring solutions including System Center Operations Manager
- For companies looking for assistance with Windows Server 2016 hybrid cloud solutions, upgrading to Windows Server 2012 R2 or migrating to Exchange Server 2016, Progent can assist with project management and can also provide temporary personnel to assist with deployment at locations throughout and larger cities throughout the United States.
- Online access to Cisco-premier CCIE network troubleshooting engineers to resolve challenging network issues impacting the reliability or functionality of multi-vendor environments
- Veteran project managers to assist customers to follow leading practices to make sure strategic projects are completed on time and on budget
- Continuity planning experience to help prepare for a disastrous disruption by addressing not only information network issues but also operational logistics such as notification solutions, temporary office space, alternative transportation, and mandated reporting
- Expertise in helping major companies establish a far reaching security strategy that includes cutting-edge technology from Microsoft and Cisco and adheres to industry best practices
- Network security assessment service bundles to provide an independent and thorough security evaluation from a team of premier security engineers
Progent can provide remote or on-premises access to a Cisco Certified Internetwork Expert (CCIE) specialist to help you to design, implement, administer and repair unified communications environments that incorporate Cisco Unified Communication technology in a local, distributed, or hybrid cloud deployment. Progent's Cisco Unified Communications engineers have in-depth experience assisting organizations of any size to build collaboration ecosystems by providing expert services such as Unified Communications Manager and CallManager planning and deployment, IP voice and video phones setup, and Cisco wireless VoIP phone solutions. Progent's consultants can assist you with Cisco's extensive portfolio of UC applications such as Cisco Jabber, WebEx, Cisco Unity Express (CUE), Cisco Unified Contact Center, and Unified Mobility.
Can Progent transparently supplement and automate our Help Desk?
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, visit Progentís Help Desk Co-management services.
Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
What are the advantages to my business of Progent's network monitoring services?
Microsoft System Center Operations Manager improves the availability of line-of-business applications by proactively identifying and helping to fix problems before they can crash a network. Operations Manager can improve network performance by checking selected performance thresholds and use patterns on key servers, allowing IT managers to be more selective in adding performance-related resources and to eliminate problem areas before they bring about severe system bottlenecks. However, setting up Operations Manager to take full advantage of this sophisticated monitoring software can be difficult. With more four years of experience with the NetIQ software upon which MOM is derived, Progent's technical team members can help you pick the right System Center Operations Manager components, deploy and configure Operations Manager, and generate custom rules, scripts, reports and alerts for your enterprise. Progent can also record Operation Manager's network monitoring policies and procedures for your IT department.
Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Microsoft-certified consulting team members and consultants for Virtual PC for Mac technology can help your company to connect your macOS and OS X workstations with your Exchange server through comprehensive Office 365 Outlook for Mac support. Progent will ensure that your Exchange Server is optimally setup and that WebDAV, LDAP and Outlook Web App or Web Access are properly enabled and tested. Progent can also provide a full range of Microsoft Exchange support including integration, diagnostics, security management, remote access, system tuning, plus spam and virus protection and email encryption. Progent also offers customized in person or remote macOS education.
How can Progent help us set up a private cloud?
Progent's ProSight Virtual Hosting service offers complete hosting of a small or mid-size organization's production servers in an environment that gives the highest level of dependability and scalability and is in addition easy to transfer to another host. Progent's Private Cloud hosting services are based on mature virtualization architectures that enable small businesses with multi- platform environments to save significantly on the costs of capital investments, infrastructure support, and network management while benefiting from world-class reliability and an unprecedented level of vendor independence. Learn about Progent's ProSight portfolio of managed IT services for small and mid-size businesses.
How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
Progent's Jabber consultants can provide online or on-premises support to help businesses of all sizes to design, deploy, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent can provide in-depth support for all the products, technologies and services that make up building a cohesive Jabber solution such as Cisco network appliances and management software, Microsoft Office apps, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi networks, security and compliance, cloud integration, immersive telepresence systems, PBX systems, business continuity, and the many other pieces of a modern collaboration solution.
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If your small business is in Davis, Woodland or
anywhere in Yolo County
and you require technical support, IT outsourcing, or high-level services from a Microsoft or Cisco certified engineer,
call 916-609-1222 or visit Contact Progent.