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Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), previously known as CallManager, is the heart of Cisco's collaboration portfolio. Cisco Unified CM and Unified CM Express (CME) provide a modern IP-PBX by integrating closely with apps like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent's CCIE-certified CUCM and CallManager experts can assist with any facet of Unified Communications Manager setup and troubleshooting in areas such as integrating Cisco Voice over IP phones and video phones, designing dial plans, setting up SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE support, creating Cisco UCS server clustering solutions for high availability, and integration with Microsoft Exchange and Skype for Business.

Does Progent offer support for Cisco's Firepower Series of NGFW Firewalls?
Cisco's Firepower Next Generation Firewalls deliver a significant performance boost over Cisco's previous-generation ASA 5500-X firewalls and include centralized control of modern security capabilities like application visibility, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco-certified CCIE-certified firewall experts can help your organization to plan and carry out an efficient migration to Cisco Firepower Series firewalls from from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's cloud-based services to create and centrally control network environments that span local offices, data centers, private clouds and public clouds. For details about Cisco's Firepower line of NGFWs Firewalls, visit Firepower Series firewalls integration expertise.

What services are offered by Progent for migrating to Exchange 2016?
Progent's certified Microsoft Exchange Server 2016 experts can help your business in all facets of your migration to Exchange Server 2016 such as planning high availability (HA) infrastructure for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange 2016 and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; determining storage requirements for your virtual machines (VMs), databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Can Progent help us manage the personally owned endpoint devices of our at-home workers?
Progent can help small and mid-size organizations to configure efficient endpoint management tools for administering endpoint devices used by offsite workers. For information about ways Progent's consultants can assist you to manage the endpoints of your at-home workers, refer to consulting expertise for managing and monitoring the remote endpoints of your at-home workers.

What are the benefits of Progent's documentation of support services?
Progent provides complete and detailed reports of all service work to ensure clients do not feel like a hostage to their support company. Progent sends email documentation of services immediately after finishing each service task, and also provides a printed copy along with monthly billings. Complete IT service documentation makes it less risky for clients to move to a different service organization or assume increased support responsibilities in house. Complete service reporting also provides management the information required to assess the quality of maintenance services and produce more realistic network expense projections.

How can Progent help improve the fault tolerance of my network?
Progent's consulting services for zero-downtime IT systems offer access to Microsoft and Cisco-certified consulting professionals who will help you create a fault-tolerant network that incorporates essential technologies and procedures for mission critical applications. Progentís engineering experts can assist your company to implement a system infrastructure with features such as fault tolerant Internet access, network load balancing, fault tolerant data centers, cloud backup, high-availability interoffice connections, and high-reliability multi-site systems. Progent can also provide disaster recovery preparedness experts to help you plan, validate, and document a disaster recovery process based on best practices.

How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
Microsoft System Center 2016 delivers important enhancements in the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; unified management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

Does Progent offer support for Microsoft Dynamics NAV ERP software?
The latest edition of MS Dynamics NAV includes several innovations including Personalized Role Centers, improved business analytics and reporting options, and advanced workflow management. Progent's Microsoft Dynamics NAV ERP experts offer custom programming, configuration and troubleshooting support to enable you to benefit from Microsoft Dynamics NAV. Progentís consultants can help you to connect MS Dynamics NAV ERP software to additional systems and programs. Also, Progent can help your organization to design and utilize data warehouses so you can improve your knowledge of your business, attract additional customers, refine your marketing campaigns, and form successful alliances.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group known as a DAG is the basic element of high availability (HA) and resilience for Microsoft Exchange 2013 Mailbox (MBX) servers. First offered in Microsoft Exchange 2010, a DAG is a group of as many as 16 Mailbox servers where any server in a DAG can host a replica of an Exchange mailbox database from any other server in the group. DAG servers work together to recover unassisted from failures that impact MBX databases. Progent's Microsoft certified Exchange consultants can provide Database Availability Group consulting services to help you design, deploy and manage an HA environment for your Exchange 2013 mailbox servers. In addition, Progent's Microsoft Exchange 2016 experts can help you move your Microsoft Exchange 2013 DAG deployment to Exchange Server 2016.

What types of organizations can Progent help?
Progent offers IT outsourcing, Azure and Amazon AWS cloud integration plus PC and mobile support for small and midsize businesses, affordable online IT consulting for local governments and schools, plus remote office networking support and disaster recovery/business continuity solution design for large corporations. Progent's small business customers usually cannot afford the distraction and cost required to maintain a full-fledged IT management staff and depend on Progent for occasional advice, system integration and remediation. SMBs find it cost effective to use Progent's remote support services on an as-needed basis for tasks such as Windows Server deployment, Exchange Server set up, network appliance upgrades, site relocation, cloud integration, or Help Desk outsourcing. For advanced disaster recovery solutions, Progent can provide immediate remote or onsite access to a Cisco-certified CCIE network engineer, a VMware VCDX-certified Site Recovery Manager (SRM) consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISA and CISM-certified data security consultants can provide an array of security and compliance evaluation packages tailored for organizations of all sizes.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Microsoft System Center 2016 Operations Manager (SCOM 2016) helps to promote top performance and dependable uptime for critical workloads by providing centralized, cross-platform monitoring of IT infrastructure installed throughout on-premises datacenters and cloud environments. Progent's consulting group can provide advanced remote and onsite support to help organizations of all sizes to plan, integrate, tune, enhance and troubleshoot SCOM 2016 solutions. Progent's Operations Manager 2016 consultants can help your company to migrate to SCOM 2016 from earlier releases or from different monitoring products, or combine a variety of monitoring tools into a unified infrastructure management solution. Progent can also show you how to extend your Operations Manager 2016 environment to include resources hosted on public clouds by providing Microsoft Azure integration consulting and Amazon AWS hybrid cloud expertise.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, an integrated extension of Unified Communications Manager, is a unified voice messaging platform that promotes collaboration by providing a variety of options for accessing voice messages within a framework that is simple to implement and administer. Unity Connection allows you to access and manage voicemail from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or a tablet. Unity Express (CUE), available in select Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant services for small to mid-size businesses (SMBs) and enterprise satellite locations with as many as 500 workers. Progent's Cisco-certified CCIE network consulting experts offer Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting support to ensure that your CUE deployment delivers maximum competitive value.

More Questions and Answers

If your small business is in Davis, Woodland or anywhere in Yolo County and you are in need of computer assistance, IT outsourcing, or high-level services from a Microsoft or Cisco certified engineer, call 916-609-1222 or visit Contact Progent.

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    Cisco's wireless IP phones are hardened Wi-Fi handsets designed for workers who are on the move within office, warehouse, retail or other venues where management wants portable phones that provide more control, security and durability than is possible with the BYOD mode of mobile communications. Integration of Cisco's wireless IP phones typically demands that IT teams set up and fine tune many key pieces of your wireless infrastructure such as wireless access points, routers, Cisco wireless LAN controllers, and management software. Progent's Cisco-certified consultants can provide remote and onsite support to help you build and administer a Cisco wireless VoIP phone solution by delivering integration services that range from debugging the configuration of a wireless IP phone or access point to offering project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.

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    Specialists domain management

    ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it.

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    Progent offers special security packages designed to deliver larger enterprises an impartial and thorough network security audit from a group of premier security engineers. All Progent's network security assessment bundles incorporate a collection of services including network scans from within and from outside the network firewall, professional interpretation of scan results by accredited security consultants, creation of a paper documenting the findings, plus a live high-level executive outbrief and an in-depth interactive review for in-house IT administrators.

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    Computer Consulting Systems Management Server

    Progentís Microsoft experts offer small and mid-size companies enterprise-grade consulting support for Microsoft Systems Management Server and System Center Configuration Manager, Microsoft's standard tools for change and configuration management. System Center Configuration Manager 2007 is Microsoft's new name for the change management platform previously known as SMS Server. Configuration Manager provides a range of new features to Systems Management Server 2003 including full automation, integrated Windows Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progentís Microsoft certified engineers can help you use Systems Management Server or System Center Configuration Manager economically for automated OS and application software installation, security patch control, software tracking, and licensing compliance. Progent's engineers can also assist you to move efficiently from SMS Server to System Center Configuration Manager.

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  • VMware vCenter Orchestrator Engineer
    Consultancy VMware NSX Virtualized Networks

    VMware's NSX virtual network technology allows you to build complete logical networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high level of automation regardless of the physical components used by the underlying network infrastructure. VMware Site Recovery Manager supports automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also permits non-intrusive testing for site recovery, upgrades and fixes and can produce reports to verify complete service restoration, validate SLAs and demonstrate compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the complete virtualized network topology at the recovery site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help you to design, deploy, test and maintain a DR system powered by VMware SRM and VMware NSX.

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    Biggest Meraki 802.11ac AP Migration Online Help

    Progent's Cisco-certified wireless networking experts offer online and on-premises consulting and support services to help you to design, configure, manage, optimize, and repair wireless networks that utilize Cisco's Meraki access points. Progent can also assist you to design and deploy hybrid networks that combine on-premises and cloud-based services and that provide seamless connectivity, advanced protection, unified management, and consistent operation for all your mobile and desktop devices.

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