Onsite Service Available in Yolo County, Davis, Woodland

More Questions and Answers

Can Progent transparently supplement and automate our Help Desk?
Progent's Co-managed Help Desk service permits your information technology staff to split responsibilities for Help Desk services seamlessly between your internal support resources and Progent's nationwide pool of certified IT service engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk is a joint IT support solution built around ConnectWise Manage, the industry-leading PSA platform for managing IT service calls, generating tickets, assigning responsibility, tracking status, and generating management reports. The price for Level 1 support for Progent's Co-managed Help Desk service is typically under $18/user/month. To learn more, see Progentís co-managed IT Call Center services.

Can Progent help us provide endpoint security for our at-home workers?
Progent can help small and medium-size businesses to implement endpoint device security defense systems and deliver mitigation expertise needed to support teleworkers. To find out about Progent's endpoint security protection services for remote workers, see network security defense consulting services for remote workers.

My business application needs 24x7 support. Can Progent help?
Progent's economical after-hours remote support program offers clients 24x7 access to online technical support from Progent's Technical Response Center. Services offered beyond standard work hours include fixing issues with Microsoft-based server products, MS Windows desktop troubleshooting, assistance with MS Office applications, network and system backup and recovery, and fundamental routing and switching support for Cisco technology.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide online or on-premises access to a certified CCIE consultant to assist you to plan, deploy, administer and repair unified communications environments that incorporate Cisco Unified Communication products in an in-house, distributed, or hybrid cloud environment. Progent's Cisco-certified Unified Communications engineers have in-depth experience assisting companies of any size to build advanced collaboration solutions by providing services that include Cisco Unified Communications Manager (Unified CM) and CallManager planning and deployment, IP voice and video phones and soft phones setup, and Cisco wireless IP phone deployment. Progent's consultants can help you with Cisco's extensive portfolio of Unified Communications applications like Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center, and Unified Mobility.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a diverse range of security technologies from Microsoft and Cisco, Progent offers enterprises expert support for products from other major Firewall vendors including Checkpoint Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec-Raptor. Progent can show you how to design a detailed security strategy and select appropriate products from multiple suppliers to achieve your security goals while staying within your spending limits.

How Can Progent help us with SQL Server 2014?
SQL Server 2014 incorporates significant enhancements in key areas such as speed, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory technology that operates seamlessly with all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can help you maintain your SQL Server 2014 environment or provide Microsoft SQL Server 2016 upgrade expertise or Microsoft SQL Server 2019 upgrade assistance to help you deploy a more up-to-date release of Microsoft SQL Server.

Can Progent help our business relocate our IT infrastructure?
Progent offers Microsoft and Cisco-certified network consultants who can assist you with a seamless IT infrastructure relocation to a new site, including data center design and setup, project management, creating a complete security strategy that covers physical security, ISP selection and coordination, and efficient software and hardware upgrades. Progent can also assist your company to select a colocation site to support your critical servers, plan your installation, and deliver ongoing remote data center IT services.

Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management products and is designed to offer a centralized solution for configuring and administering virtualized fabric and services across hybrid networks that can include private clouds and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consulting experts can assist organizations of all sizes with all facets of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you upgrade efficiently from older releases of Virtual Machine Manager, develop processes for building and installing virtual machines and hosts, implement high-availability scale-out clusters, integrate your private cloud infrastructure with public cloud services, configure virtual switches and load balancers, write and refine PowerShell scripts, and assist you to evaluate the potential advantages of new capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's hypervisor professionals can provide world-class Windows Hyper-V consulting and VMware vSphere support.

Does Progent support all major data backup/recovery products and services?
Progent's backup consultants offer consulting support for a wide array of products and services that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux physical and virtual servers and desktops as well as laptops and handhelds. Progent can help you with leading backup platforms by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite integration. Progent can also provide support for Acronis Backup and Recovery, MozyPro, Retrospect for Macintosh, Apple Time Machine, Backup Exec, BackupAssist, CrashPlan, and Solaris FLARs. For enterprises, Progent can provide VMware Site Recovery Manager consulting. In addition, Progent's ProSight Data Protection Services are available to small and mid-sized organizations as an affordable outsourced solution for reliable backup and disaster recovery (BDR).

Can Progent help me strengthen security for Apple macOS and OS X devices?
Progent's CISSP certified security consultants and CISM certified security engineers can assist your company to protect your Apple macOS and OS X network through professional support services such as performing comprehensive security assessments, cleanup after hacker attacks, configuring firewalls, deploying safe mobile access, installing advanced applications for protection against viruses, spam, and DHAs, and designing a comprehensive security strategy customized for your business and network environment.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper Networks-certified network consultants can assist you to plan and implement Juniper Firewall and VPN technology, optimize and troubleshoot your infrastructure, and upgrade efficiently from outdated devices to current releases. Progent's Junos OS consultants offer expertise with Juniper's flagship network operating system to enable you to streamline the management and improve the security of your Juniper VPN appliances and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software products and can assist organizations maintain networks that incorporate a combination of Juniper's OS platforms.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has created a white paper detailing the advantages organizations of all sizes can gain from outsourcing or co-sourcing IT support from Progent. Progent's Network Support Outsourcing and Co-sourcing report describes Progent's unique service delivery model for network consulting that ranges from desktop troubleshooting to advanced application development. The report also shows how Progent's outsourcing and co-sourcing services can assist clients to reduce costs, accelerate productivity, and increase the value of their IT network. To read Progent's white paper, click: Benefits of Outsourcing IT Services from Progent.

More Questions and Answers

If your small business is in Davis, Woodland or anywhere in Yolo County and you are in need of technical help, information technology outsourcing, or advanced services from a certified Progent consultant, call 916-609-1222 or visit Contact Progent.

An index of content::

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    Progent's ProSight Email Guard solution uses the technology of top information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall.

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    System Center 2016 Data Protection Manager offers near-continuous backup and easy restore capabilities for Microsoft-based networks. SCDPM 2016 delivers application-sensitive protection for critical workloads like Microsoft SQL, Exchange and SharePoint Server, protects Windows and Linux virtual machines, works with VMs running on Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for convenient cloud backup and recovery. Progent's Microsoft-certified experts can help businesses of any size to plan, deploy, manage, and troubleshoot a multi-site backup/recovery system built around System Center 2016 Data Protection Manager. Progent can help you to migrate from a previous version of Data Protection Manager or from a legacy system, and Progent can tune your DPM 2016 environment for on local, hosted, cloud or hybrid deployments. Progent can provide remote or onsite consulting expertise and can deliver occasional expertise to help you through challenging issues or provide comprehensive project management services to make sure you complete your SCDPM 2016 initiative on time and within your budget.

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    Progent is one of the most expert network consulting firms for integrating email and messaging solutions based on Exchange 2000. Progent specializes in helping small and mid-size businesses derive all the benefits of Microsoft Exchange 2000 under typical situations such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 Server support.

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    If your company operates a Solaris network or a multi-OS IT environment, Progent's CISM, CISSP and ISSAP-certified security specialists can help your whole enterprise in a wide array of security topics including security management practices, security design and strategies, connection control products and methodology, software development security, operations security, hardware security, communications, infrastructure and Internet security, and workplace recovery preparedness. CISM and CISSP stipulate the core competencies and international standards of knowledge that information security professionals are required to possess. These certification offer executive management the assurance that consultants who have earned their CISM or ISSAP certification have the experience and theory to deliver world-class security support and engineering services.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to contain the spread of an active ransomware breach. Call 800-462-8800

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