Onsite Service Available in Yolo County, Davis, Woodland

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Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the support of certified SQL Server 2012 engineers and seasoned database application programmers, DBAs, project managers, network infrastructure architects, disaster recovery specialists, and certified data security consultants to assist your business to maintain your Microsoft SQL Server 2012 environment and configure an efficient and safe IT infrastructure that helps you maximize the business benefit of Microsoft SQL Server 2012. Progent can also assist your company to upgrade to SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

Can Progent help us integrate and manage WatchGuard firewalls?
Progent's WatchGuard consultants can show you how to deploy WatchGuard Firepower Firewall security appliances that align with your security needs and budget. Progent can help you to manage legacy WatchGuard firewall appliances or migrate to modern WatchGuard Firebox firewall solutions. To find out about Progent's consulting services for WatchGuard security gateways, see WatchGuard firewall integration expertise.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is committed to providing the best level of remote computer support services available for both emergency as well as non-critical issues. For emergency issues that affect many workers, key individuals, or a line-of-business application, the Technical Response Center is set up to respond in less than an hour. For non-critical issues, the TRC will in two hours or less. Regardless of criticality, your ticket will be generated promptly and accurately, You will receive an acknowledgement from the trouble ticket system, and the TRC will check with you on every corrected issue to make sure you are comfortable with the outcome and willing to close out the trouble ticket. Find out more concerning Progent's TRC Customer Commitment.

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix XenServer consultants can help you to understand the business advantages of XenServer and other Citrix products, and can help your IT organization to design, test, implement, troubleshoot, and support a XenServer installation. Progent can in addition analyze your current Citrix technology environment and help you to enhance resource utilization, performance, security and compliance, availability, and recoverability.

Can Progent help us set up and manage at-home workers?
Progent has 20 years of experience assisting small and mid-size organizations to design, implement, tune, manage, and troubleshoot computer networks that incorporate an at-home workforce. For details about Progent's expertise for remote workers, see remote workforce support.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team provides comprehensive consulting expertise in special application areas, enabling you to develop fast, affordable and effective business solutions that align with the unique needs of your company. Progent's software application developers can assist your company to customize Microsoft's popular eCommerce-capable applications including:

  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS (Retail Management System)

    Can Progent help configure and integrate Cisco wireless VoIP phones?
    Creating solutions with Cisco's wireless IP phones usually demands that you set up and fine tune numerous components of your wireless infrastructure such as APs, switches, wireless LAN controllers, and network management software. Progent's wireless VoIP phone configuration and troubleshooting consultants offer remote and on-premises assistance to help your organization create and manage a Cisco wireless VoIP phone solution by providing integration services that can range from debugging the set up of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless architecture of a campus.

    How can Progent help large enterprises?
    Progent's certified consultants can help enterprises to design, deploy, and support major rollouts of core Microsoft, Cisco, and Oracle RDBMS platforms by delivering support services such as Active Directory expertise, MS Exchange Server 2016 upgrade support, Exchange 2013 Server integration, SQL Server application development, Cisco network infrastructure design, Oracle DBA and development services, MySQL consulting, and project management assistance. Progent has worked with some of the world's largest enterprises to integrate crucial business network solutions based on Microsoft technology and can deliver transparent branch office support for nationwide businesses with local offices or in major cities in the U.S.

    Does Progent have expertise with firewalls from Palo Alto Networks?
    Progent's Palo Alto Networks firewall consultants can show you how to choose, configure, and manage Palo Alto Networks firewall appliances to create a next-generation security ecosystem that extends across your data center and cloud-based assets and protects all users at any location with any endpoint device. To learn more, visit Progent's Palo Alto Networks firewall planning and integration consulting.

    Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
    Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, is the core of Cisco's collaboration platform. CUCM and Cisco Unified Communications Manager Express (CME) offer an advanced IP-PBX by integrating with unified messaging apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can assist with any aspect of Unified Communications Manager support and troubleshooting in areas such as integrating Voice over IP phones and video IP phones, designing dial plans, configuring SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE support, creating UCS server failover systems for survivability, and integration with Exchange and Skype for Business.

    More Questions and Answers

    If your small business is in Davis, Woodland or anywhere in Yolo County and you are looking for computer support, IT outsourcing, or high-level expertise from a Progent professional, call 916-609-1222 or visit Contact Progent.

    An index of content::

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    Progent can help you plan, deploy, manage, and repair an efficient Wi-Fi LAN architecture, select appropriate products, and integrate access points, wireless bridges, radio antennas, wireless controllers, and other wireless products. Progent can also help you build a thorough wireless network security strategy that is well integrated with the security strategy for your overall business network.

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    Cisco's Small Business 100, 300 and 500 family of access points are Linux-based units engineered as entry-level Wi-Fi solutions for small offices. Progent's Cisco CCIE Wi-Fi infrastructure experts can provide online or on-premises configuration and debugging support to assist you to design, implement, update, tune, administer and troubleshoot Cisco Small Business Wi-Fi AP environments of any size or architecture.

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    Progent's Cisco-certified Wi-Fi integration consultants can help organizations to configure, administer, and troubleshoot Cisco Wi-Fi products including Cisco's Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.

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    Progent's Check Point experts can help you select and deploy Check Point Software Firewall and VPN software and appliances powered by Check Point Software's security platform to provide an affordable and efficient security solution for your business network. Progent can also help you integrate other Check Point products including ZoneAlarm and Check Point UTM-1 firewalls with security solutions from other suppliers and provide a single stop for on-going technical support, maintenance, training, and design expertise.

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    Progent offers cost-effective remote support to help companies to access Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Glacier for value-priced archival storage. Progent can help your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, system design and review, testing, configuration, administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies. Progent offers advanced expertise with firewalls and VPN connections and can show you how to deploy cloud-centric or hybrid cloud environments that efficiently integrate Amazon AWS services. Progent offers occasional consulting to assist you to resolve complex technical issues or Progent can deliver comprehensive project management outsourcing services to help you move to the Amazon AWS platform on schedule and on budget.

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    Microsoft WSUS enables IT managers to install and track the most recent Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, network support personnel can completely and easily manage the distribution of updates that are published via Microsoft Update to servers and desktops in a company. Progent can assist you with complex details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft Windows Server Update Services deployment, setting up client's workstations, defining the Group Policy settings, and making sure your Microsoft Windows Server Update Services Group Policy Object is linked to an Active Directory container appropriate for your network environment.

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