|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
Can Progent help us integrate and manage Android smartphones?
Progent's Android smartphone and tablet integration expertise have years of experience providing online and onsite assistance for businesses of all sizes who want to integrate Android phones into their IT systems so that users can work together from anywhere. Progent offers the range of skills to solve technical problems that involve numerous vendors and that represent a mix of older and current information technology. Progent provides budget-friendly remote technical support to help you with any aspect of planning, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can provide as-needed support to help you to resolve especially stubborn IT problems, or Progent can provide comprehensive project management support to ensure that you finish major IT projects on time and within budget. Progent can help with on-premises, cloud-based, or hybrid networks and offers support for all major operating systems, apps, management utilities and hardware infrastructure. Progent also can provide customized group or one-on-one training to show you how to manage and use Android phones to maximize their business value.
My business application needs 24x7 support. Can Progent help?
Progent's low-priced extended hours online technical support program offers clients round-the-clock access to online technical support from Progent's TRC. Support services available beyond normal work hours include resolving issues with Microsoft server products, Windows desktop support, help with MS Office applications, network and system backup and restore, and fundamental routing and switching help for Cisco networking products.
What are the advantages to my business of Progent's network monitoring services?
System Center Operations Manager increases the availability of line-of-business programs by proactively detecting and helping to fix problems before they are able to crash a network. Microsoft System Center Operations Manager can optimize system performance by examining selected performance levels and usage patterns on critical servers, allowing network support staff to be more efficient in adding performance-related products and to eliminate trouble areas before they bring about serious system bottlenecks. However, configuring System Center Operations Manager to take full advantage of this state-of-the-art monitoring solution can be tricky. With over four years of experience with the NetIQ technology upon which MOM is derived, Progent's technical team members can help you select appropriate Operations Manager features, deploy and integrate Operations Manager, and write custom rules, scripts, reports and alarms for your IT system. Progent can also document Operation Manager's network monitoring rules and procedures for your IT organization.
Does Progent offer support for NetApp SAN storage solutions?
Progent offers enterprise clients remote or onsite NetApp SAN consulting support for NetApp's entire line of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN storage solutions supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, non-disruptive updates, storage management, security and compliance, disaster recovery, and troubleshooting. Progent offers Level 3 support to assist you to take care of problems with NetApp SAN storage deployments quickly and affordably following industry best practices.
Does Progent offer consulting services for Windows Server Essentials?
Windows Server Essentials is an affordable, versatile operating system that enables small organizations to transition from the older stand-alone on-premises datacenter to the new hybrid computing paradigm that includes on-premises and virtualized cloud-based resources. Progent's certified Windows Server Essentials consulting experts offer cost-effective remote consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can help you to determine the possible business advantages of moving to Windows Server Essentials and implementing a hybrid local/cloud-based design for your computing environment. Progent offers full-service project management so you can design and carry out an efficient migration to Windows Server Essentials, Microsoft Office 365, and other Microsoft Online platforms and services. Progent can also provide ongoing consulting help, technical support, and training.
Does Progent support Citrix desktop virtualization software?
Progent's Citrix virtual desktop consultants can help your business to design, install, administer, and troubleshoot a virtualized Windows application delivery solution by offering XenDesktop consulting and XenApp support services. Progent's Cisco CCIE network engineers can show you how to optimize your network infrastructure for distributing server and client-side applications, and Progent's remote datacenter support experts can assist your organization to manage and support a remote datacenter that features high availability, advanced protection, and fast recovery. Progent can also help you manage and support additional virtualization products from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V support.
Can Progent provide a remote Help service for our small business?
Progent's Standard Help Desk Services offer an end-to-end solution that handles all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, assigning responsibility, screen sharing, progress tracking, problem solving, and and metrics. Designed for smaller businesses with few if any dedicated service personnel for end users, Progent's Standard Help Desk Services offer online support at a significant discount off Progent's regular Level 1 desktop troubleshooting rates. Progent can also provide rapid on-demand escalation to subject matter experts to resolve the most problems. For details, refer to Progentís online desktop Call Center services for small businesses.
Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Meraki Wi-Fi access point experts offer remote and on-premises support to help organizations of all sizes to design, deploy, maintain, upgrade or repair Wi-Fi networks that include Cisco Meraki cloud-managed APs. Progent can assist your business to set up and manage Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco technology including Catalyst, Nexus and Meraki switches, routers and ASA firewalls to create a seamless network infrastructure that provides the same connectivity, responsiveness, security compliance, ease of management and uptime for wired and wireless clients irrespective of their mobility or computing device. (See Cisco Meraki switches consulting services.)
How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has created an IT outsourcing white paper that summarizes the benefits businesses of all sizes can gain by outsourcing IT support and other information technology services. Progent has also created IT Outsourcing fact sheets for three service offerings designed for small and medium sized organizations.
How does Progent support the Microsoft Solutions Framework (MSF) process model?
In conducting IT projects for enterprise customers, Progent follows a structured approach based on defined milestones in order to achieve economic, scheduling, and engineering goals while avoiding business disruption. Progent's methodology utilizes industry project management standards derived from the leading practices defined by the
Microsoft Solutions Framework (MSF) and includes requirements identification, design and architecture proposals, pilots, required adjustments, and expert deployment. All phases are documented to create a comprehensive list of IT services delivered and to assist in ongoing system support.
We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can supply businesses with an information management professional who can serve as a temporary or part-time Chief Information Officer. This veteran technology officer can provide strategic direction to help your company to integrate sensible technology to improve business processes so they match better with your corporate objectives. Your business can develop and implement a well thought out information technology strategy without incurring the cost of a full-time Chief Information Officer. Vital tasks Progent's temporary CIO can perform include growth strategies, rationalizing IT budgets, building and tracking models for Return on Investment, optimizing business processes, reviewing contracts with suppliers, defining security and compliance policies, cash flow management, streamlining network management, software revision control, IT asset documentation control, and business continuity preparedness.
More Questions and Answers
If your small business is in Davis, Woodland or
anywhere in Yolo County
and you need computer help, information technology outsourcing, or advanced services from a certified Progent professional,
call 916-609-1222 or visit Contact Progent.