|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
How does Progent handle problem escalation?
Progent employs a collaborative approach to problem escalation, making it possible to fix even the most difficult network issues that can appear from time to time. By taking advantage of 100s of consulting-years of experience from Progent's Microsoft and Cisco-premier technical team members, Progent can quickly and cost-effectively resolve issues that would baffle ordinary computer support organizations. Working with thousands of businesses on installation and integration jobs every year gives Progent a unique perspective about which approaches work and which do not in resolving network problems.
What VMware virtualization products are supported by Progent?
Progent offers the support of a certified VMware VCDX expert to help your organization design, configure, manage and troubleshoot VMware vSphere-powered virtualization solution for local networks, private and public clouds, or hybrid cloud deployments. Progent's VMware vSphere and vCloud consultants offer advanced knowledge for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and application continuity. Progent has extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high availability, fault tolerance, and disaster recovery.
Does Progent support all major data backup/recovery products and services?
Progent's backup and restore consultants offer help for a broad array of utilities and technologies that provide solutions for protecting Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and workstations plus notebooks and smartphones. Progent can help you with leading data protection products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent also offers help with Acronis Backup and Recovery, MozyPro, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan, and FLARs. For large organizations, Progent can provide VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and medium-sized organizations as a low cost outsourced solution for reliable backup and disaster recovery (BDR).
Can Progent help us integrate Office 365 applications and cloud hosting services?
Office 365 is Microsoft's extensive suite of client productivity applications and cloud-hosted services available on a monthly or annual subscription basis. Office 365 programs and cloud-based services are offered in an array of subscription plans targeted at customers from individuals and home offices to global enterprises. Progent can provide fast and affordable online access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Android platforms. Progent can help your business to evaluate the many subscription plans available with Office 365 and configure your network with Office 365 so you realize top business value. Progent's Office 365 integration consultants support multi-vendor environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist you to build and manage hybrid networks that transparently integrate on-premises and cloud products and services.
How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
Microsoft System Center 2016 delivers important enhancements for managing hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center environment.
Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent has put together two low-cost service bundles intended to enable small businesses to get a professional security assessment from a certified security consultant. With Progent's External Network Security Inventory Scan, a security expert runs an extensive test of your IT infrastructure from beyond your firewalled perimeter to uncover potential risks in the security profile you present to the public. With Progent's Internal Security Inventory Scan, a security expert executes a network scan from a secure machine inside your firewall to evaluate vulnerabilities to internal attacks. The two security inventory packages are configured and run from a secured external site.
How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has produced an IT outsourcing white paper that describes the advantages businesses of any size can gain by outsourcing network consulting and other information technology services. Progent has also produced IT Outsourcing fact sheets for several support packages targeted for small and mid-sized businesses.
What are the advantages of Progent's model for remote support?
Many computer system issues can be resolved immediately by Progent's team of remote service experts. This eliminates lost network availability that can result from waiting for an on-site engineer to show up at your office. Furthermore, many freelance consultants and network service groups demand minimum service billing that may turn a ten-minute problem into a 2-hour expense. Progentís model of billing by the minute and charging only for service that is performed permits Progentís remote support experts to resolve hundreds of minor problems every day at the lowest feasible cost. In addition, the security of having ready access to Progent's expert group of IT consultants opens the door to a new realm of sophisticated network solutions that typical small companies would otherwise rule out because of the risk of having insufficient expertise.
How can Progent help us take full advantage of Microsoft Project Server?
Progent's certified Microsoft Project Server experts offer advanced remote and onsite support services for Microsoft Project Server and for all Microsoft platforms that work closely with Project Server. Services offered by Progent include Project Professional set up, SharePoint Server 2013 planning and deployment, Microsoft SQL Server 2016 integration and development, SQL Server 2014 integration, MS Exchange 2016 Server planning and deployment, Exchange 2013 Server consulting, Excel 2016 and Microsoft Office 365 Excel application support, plus Office and Office 365 PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE network consultants to assist you to enhance your infrastructure to accommodate local, branch, at-home, and mobile users so they can utilize Microsoft Project Server 2010 to collaborate safely and productively. Progent's certified security consultants can help you to define and enforce security workflows that safeguard important business information without interfering with productive information sharing.
Does Progent offer stealth penetration testing services?
Stealth intrusion checking is an important part of any overall network security strategy. Progentís security professionals can perform extensive unannounced intrusion security tests without the knowledge of your organization's in-house network support staff. Unannounced penetration testing shows whether current security monitoring tools such as intrusion detection warnings and event log analysis are correctly configured and consistently observed.
How can Progent help my business with a complex Active Directory deployment?
Progent's Microsoft-certified Active Directory experts have broad experience troubleshooting complex Active Directory issues such as directory replication problems, multi-domain partition configurations, damaged Active Directory objects, removal of legacy software configuration objects in on-line Active Directory environment, and restoration of unsuccessful installations of AD and AD-dependent software. Progent is also proficient in working with ďexpert onlyĒ Active Directory tools like ADSIEDIT, DCDIAG and NETDIAG. Progent can also recommend configuration strategies that address key areas such as AD naming conventions, hierarchical structure, IT administration structure, utilization and structure of group policy objects, plus security and monitoring definitions. Progent can also anticipate the impacts of server and service implementations on capability and speed. Progent can assist businesses to plan and implement deployments of AD Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.
Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The current ASA 5500-X Family of firewalls with Firepower Services provide substantially more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-certified CCIE network consultants can help you to manage your current PIX or ASA 5500 firewalls and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and onsite help with ASA 5500-X firewalls with Firepower Services and can assist your organization to design, integrate, tune, manage and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.
More Questions and Answers
If your small business is in Fremont or anywhere in Silicon Valley
and you are looking for computer assistance, IT outsourcing, or top-level expertise from a Progent engineer,
call 510-933-0400 or visit Contact Progent.