Onsite Service Available in Fremont, Newark, Milpitas

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services





More Questions and Answers

How Can Progent help with Microsoft SharePoint?
Progent has been providing SharePoint support since the first SharePoint product was released over a decade ago, and Progent has the scope of IT knowledge to help businesses of any size to plan and carry out a SharePoint Server 2013 installation and create SharePoint Server 2013 apps that add significant business value to your information network. Progent's Microsoft-certified consultants can assist your company to assess the business advantages of migrating to SharePoint 2013 or SharePoint Online from legacy releases of SharePoint or from another collaboration solution; decide if an in-house, online or hybrid deployment is most sensible for your company; and pick the right version of SharePoint 2013 for your purposes. Progent can provide comprehensive project management services or can assist in specific tasks related to your SharePoint 2013 deployment.

How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
System Center 2016 delivers major enhancements in the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; unified management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

What services are offered by Progent for migrating to Exchange 2016?
Progent's certified MS Exchange 2016 Server consultants can assist you in any and all facets of your migration to Microsoft Exchange Server 2016 such as designing high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing (HLB) for fault-tolerant client access services; planning, building and validating Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; resolving SSL issues; providing client remediation with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales activities including listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales, merchants can broaden their reach, lower their operating costs, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and speed up your return on investment.

Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco-certified SIP infrastructure experts and CUBE integration consultants can assist you to design, deploy, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-based IP PSTN trunks. Progent can provide affordable remote or onsite expertise to assist companies to migrate smoothly to a productive unified communications network that delivers accelerated ROI. Progent's certified Microsoft unified communications experts can help you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms such as Skype for Business or Lync for access to a SIP PSTN trunk.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent has put together two ultra-affordable service packages designed to enable small companies to get an objective network security evaluation from a certified security engineer. With Progent's External Network Security Inventory Scan, an engineer runs a comprehensive examination of your network from outside your firewall to uncover potential risks in the security profile you expose to the outside world. With Progent's Internal Security Inventory Scan, an engineer runs a network scan from a secure machine within your firewall to determine the risk to inside threats. Both security inventory packages are set up and run from a protected external site.

Can Progent help us integrate our network with Google Cloud Platform?
Progent's Google Cloud Platform (GCP) planning and integration experts offer affordable remote and onsite consulting to help organizations to migrate any portion of their critical IT resources to Google Cloud Platform (GCP). This can reduce management hassle and equipment costs and allow the use of Google's state-of-the-art AI and machine learning technology. Progent can assist you with every phase of Google Cloud Platform integration including requirements analysis, preparedness evaluation, architectural design, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's Office and Office 365 experts can assist companies to incorporate Office desktop and Microsoft Office 365 applications including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and OneNote into a cohesive productivity solution that provides fast return on investment and promotes improved business outcomes. Progent can assist your company to integrate Office or Office 365 applications with one another and with other core Microsoft technologies including SharePoint Server, Exchange Server and SQL Server deployed locally or in the cloud. Progent's consultants can also help you to resolve compatibility issues between different versions of Microsoft Office and offers live online Microsoft Office and Office 365 training to individual users or teams.

Can Progent transparently supplement and automate our Help Desk?
Progentís shared Help Desk services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. To learn more, see Progentís shared Help Desk services.

How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultants offer advanced online consulting services to help businesses of all sizes to integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in hybrid network models that seamlessly combine physical resources along with public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting.

Does Progent offer expertise with SharePoint Server 2019?
SharePoint Server 2019 incorporates the modern experience of SharePoint Online, serving as a transitional release that bridges the traditional experience of SharePoint 2016 and the modern SharePoint experience. Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide affordable remote and onsite consulting expertise, software development, and troubleshooting services for businesses of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from legacy releases of SharePoint. Progent can help you design and execute an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud components into a seamless information management system. To learn more, visit SharePoint 2019 configuration and development consulting.

What are the benefits of Progent's documentation of support services?
Progent produces complete and detailed documentation of all support activity to ensure customers donít ever feel ďcaptiveĒ to their support provider. Progent sends e-mail accounts of services shortly after completion of each support task, and also provides a hard copy along with monthly invoices. Complete IT service documentation makes it easier for clients to move to a new service provider or assume more service duties in house. Complete service reporting also provides management the visibility required to assess the quality of maintenance services and develop better informed network budgets.

Can Progent help us integrate SharePoint 2016 with SharePoint Online?
SharePoint 2016, designed for onsite installations of the SharePoint content management platform, offers integration with Microsoft SharePoint Online and Office 365 to allow hybrid environments that seamlessly unify on-premises and cloud infrastructure and services. Other enhancements include fast provisioning with the new MinRole installation feature, larger scale, higher performance, tighter cybersecurity, enterprise analytics via Power BI support, and a more engaging client experience for collaboration and sharing. Progent's Microsoft-certified SharePoint consultants can provide economical online and on-premises consulting expertise, application development, and troubleshooting support for organizations of any size who want to migrate to SharePoint 2016 or SharePoint Online from prior versions of SharePoint. To find out more, visit SharePoint Server 2016 migration expertise.



More Questions and Answers

If your small business is in Fremont or anywhere in Silicon Valley and you are in need of computer assistance, IT outsourcing, or advanced services from a certified Progent consultant, call 510-933-0400 or visit Contact Progent.



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Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by every staff member to every customer. The discipline of documenting and organizing support records results in more efficient support and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.

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Progent offers the expertise of a veteran specialist with years of hands-on experience configuring, maintaining, and enhancing video conferencing systems from leading suppliers such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your in-house network management team, your Internet Service Provider, and your telepresence platform vendor to help your company increase the strategic value of your video conferencing solution.

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Progent offers access to the affordable support of remote Internet connectivity experts to help your organization to evaluate or enhance your ISP services so your Internet connectivity solution matches your business requirements. Services provided by Progent include assessment of your existing bandwidth utilization, carrier and service plan analysis and selection, network provisioning, and overseeing a seamless switchover to a different ISP and/or service plan. Network provisioning can include enhancing current routers and switches and configuring new ones, implementing firewalls, and designing fault-tolerant Border Gateway Protocol architectures.

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Citrix offers a comprehensive line of platforms that deliver enterprise-grade manageability, scalability, and responsiveness for virtualizing servers and for centralized distribution of Windows desktops and Windows applications. For distributing virtualized desktops and applications, Citrix has developed XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials for Hyper-V. Progent's Citrix-certified engineers can help your company to evaluate the strategic benefits of Citrix technology and show you how to plan, validate, deploy, optimize, and maintain Citrix solutions.

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Progent can provide advanced remote consulting services to help businesses integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that utilize physical resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration services that include Microsoft Azure enterprise hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

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Stealth penetration checking is a key part of any overall network security plan. Progentís security experts can run extensive penetration checks without the awareness of your organization's in-house network support resources. Unannounced penetration checking shows whether existing security monitoring systems such as intrusion detection alerts and event history monitoring are properly configured and consistently monitored.

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Progent's Microsoft-authorized consultants can show you how to evaluate the economic case for deploying Microsoft SharePoint 2007, consult with you on the appropriate version of SharePoint Portal Server for your circumstances, provide configuration and integration services, assist you to install Microsoft SQL Server as a supporting database, improve your network integrity, integrate your standard and customized application programs to operate with Microsoft SharePoint Server 2007, develop a company-wide security plan that incorporates portal technology, and provide troubleshooting and Help Desk services.

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Exchange Server Hosting Consultants
Hosting for Exchange Engineer

Progent's MS Exchange Hosting Services offer a world-class data center with backed-up power and environmental control systems, 24x7 staffed security and operations center, and fault-tolerant connections to tier-1 Internet service providers. Hosted Microsoft Exchange servers are configured as virtualized servers for fault tolerance, easy expandability, and rapid restoration. Services include complete incorporation with your business network, connectivity with handheld communication devices, automated monitoring of efficiency and security, spam protection, security update and revision management, Help Desk Call Center support, per-day data backup, and comprehensive email administration services.

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Exchange Support Outsourcing Services
Spam Filtering Server Help

Progent's Microsoft-certified professionals have over 10 years of background delivering messaging solutions for companies that range from small offices to global enterprises. Progent offers affordable consulting for all versions of Microsoft Exchange Server to enhance email and virus security, configure high availability email systems, and implement off-site and wireless email connectivity. Progentís Exchange support services can help you in planning and executing a move from an outdated SMPT server or older Microsoft Email package such as Exchange 2003 to Microsoft Exchange Server 2016. Progent offers integration help for Windows 8, Windows 7, Vista, and Windows XP clients running Office Outlook and can show you how to configure Microsoft Outlook Web App for all major web browsers. For email virus defense, spam filtering and data data leak prevention, Progent offers Email Guard security services.

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Progentís Microsoft-certified consultants offer businesses of any size consulting, troubleshooting, and development services for SharePoint and SharePoint Online. SharePoint is an enterprise platform that uses web-based technology for efficiently coordinating people, groups and information. Microsoft SharePoint offers a common location for your workers or customers to connect to, organize, distribute and manipulate useful data, documents, and software and to communicate with one another. Microsoft SharePoint enables faster and better decisions, more effective access across groups and more streamlined business practices. Windows SharePoint Services connect employees, customers, teams and major tasks with the information theyíve created in a way that makes data easy to find, download and apply. Progent's certified SharePoint experts can assist your organization to manage your existing SharePoint ecosystem or upgrade to the latest release of SharePoint Server or to SharePoint Online.

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VPN Security Forensics Services
Cybersecurity Firms Firewall and VPN

Progent provides small and medium size organizations professional consulting for Intrusion Protection products and IPsec VPN technology from major firewall and VPN security vendors including Check Point Software, Juniper, and SonicWall. Progent can show you how to design a comprehensive security strategy and select appropriate products from a variety of suppliers to achieve your security objectives while sticking within your spending restraints.

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E-Mail Guard is Progent's affordable antispam and virus defense solution that gives small companies enterprise-quality protection against spam, viruses, DHA attacks, and other varieties of email-borne assaults on IT networks. E-Mail Guard is based on Postini's perimeter management technology, a sophisticated library of web-based spam filtering and anti-virus services that stop email attacks before they can breech the network firewall. Perimeter Manager also allows administrators monitor and manage their e-mail systems, regardless of server platform, hardware technology, or geographic location.

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If your company operates a UNIX, Linux, or Sun Solaris network or a multi-OS IT environment, Progent's CISA and CISM-premier security specialists can assist your entire organization in a wide array of security topics including security administration procedures, security design and models, access management systems and methodology, applications development security, operations security, physical security, telecommunications, network and Internet security, and business continuity preparedness. CISM and ISSAP stipulate the core competencies and international standards of performance that information security professionals are required to master. These certification give IT management the confidence that consultants who have earned their CISM or ISSAP qualification have demonstrated the experience and theory to offer world-class security management and engineering services.

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Progent can provide enterprise clients the help of a NetApp-certified consultant to deliver online or on-premises support for NetApp's entire portfolio of SAN storage software and hardware products including Data ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN storage solutions supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, non-disruptive updates, system management, information assurance, high availability, and remediation. Progent offers Level 3 support to help you to take care of problems with NetApp SAN deployments efficiently following best practices.

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SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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Progent's Microsoft-certified consultants have more than a decade of experience designing, implementing, enhancing and troubleshooting SCOM environments and offer organizations of all sizes expert online or on-premises consulting support for SCOM 2012. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are onsite, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs according to industry best practices for tracking network infrastructure as well as both Microsoft and third-party applications and services. In addition, Progent can deliver responsive online or on-premises technical support to assist you to remediate serious issues detected by System Center 2012 Operations Manager.

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Palo Alto Networks PA-3000 Series Firewalls Consultants
Palo Alto Networks PA-Series Firewalls Security Audit Services

Progent's Palo Alto Networks firewall consultants can help you choose, configure, and manage Palo Alto Networks firewalls to create a modern security environment that extends across your on-premises and cloud-based resources and protects any user anywhere with any endpoint device.

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Wireless Security Inventory Consultants
External Security Scan Engineers

Progent provides small organizations a pair of specially designed network security inventory scanning packages that include, for a preset price, remotely administered inventory scans of your security profile which are evaluated by expert information security engineers who interpret the data collected by the remote scan, present unbiased summaries of your existing security vulnerability, and offer recommendations for remediation. Progent has developed two complementary security evaluation packages for external and internal scanning that are priced to fit the budgets of small businesses while providing enterprise-class assessments of your IT network's exposure to assault.

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MS Office Communications Server provides Instant Messaging and presence as part of an extensible, enterprise-grade package offering enhanced protection, seamless integration with other Microsoft software, an extendable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. The product offers lower costs and improved business efficiencies, enhanced individual productivity, and stronger intellectual property security. MS Communications Server 2007 has been superseded by Lync, which in turn has been replaced by Skype for Business. Progent's certified unified communications consultants can provide remote and on-premises configuration support and troubleshooting help for your Office Communications Server deployment and can help you to evaluate the advantages of migrating to Skype for Business. Progent can also assist you to plan and implement an efficient upgrade that will add business value to your information network

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LifeSize Telepresence Consultants
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Progent offers the support of an accredited consultant with expertise integrating products from the major telepresence providers including Cisco, Polycom, and LifeSize and can assist your company to plan, configure, expand, or maintain a telepresence environment that protects your current investment and maximizes the business value of your information network. Progent can also provide the expertise of network infrastructure engineers able to assist businesses of all sizes to create and maintain a network that provides the speed, dependability, protection, and scalability you need to support your telepresence solution.

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To provide cost-effective network services for small companies, Progent has developed comprehensive IT outsourcing plans that offer small businesses fast access to technical expertise without requiring you to recruit, train, and maintain an expensive in-house IT team. Progentís IT outsourcing packages offer you an economical way for building a secure and reliable system for your important Windows office productivity suites including Microsoft Office XP and Office 2003.

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Progent's Cisco CCIE-certified networking consultants can help your organization to manage legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to set up, manage, update and debug Cisco ASA 5500-X security appliances with Firepower Services.

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Progent provides national remote technical support and troubleshooting services for companies that operate UNIX, Linux, or Sun Solaris networks or whose information systems feature a mix of UNIX/Linux and Microsoft products. Online technical support offers maximum leverage for your IT dollar by protecting client productivity and shortening the time billed for computer repair services. Advanced remote access technology and experienced service specialists and consultants allow Progent to solve the majority of IT issues without squandering time and money by going to your site. In most of situations your network issues can be remediated over the phone or through a combination of telephone help and remote network analysis. Progent can make available Cisco certified CCIE infrastructure experts and CISA and CISM premier security professionals to assist with the toughest system problems.

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Progent's Microsoft certified consultants can help you define and deploy an efficient in-place Microsoft Exchange 2003 migration plan that minimizes productivity downtime, reduces ongoing support demands, and makes your Exchange 2003 Server easy to manage. For complex multi-server or multi-site migrations, Progent has the experience to finish your project rapidly and affordably. Progent's Exchange Server 2003 support, troubleshooting, and design offerings include assistance with the configuration of third-party add-ons to Microsoft Exchange Server 2003 that are in keeping with your business goals.

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Progent's certified SonicWall firewall experts can help you configure, maintain, and update SonicWall firewall/VPN products including the newer SonicWall TZ and NSa Series of appliances and the legacy SonicWall PRO 2040 products. Progent's CISSP and CISA-certified network security experts can show you how to incorporate SonicWall security gateways into an end-to-end security plan and design protection into your business processes.

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Progent offers the services of an accredited engineer with expertise integrating products from the major video conferencing/telepresence providers such as Cisco, Polycom, and LifeSize and can help your company to plan, configure, upgrade, or maintain a telepresence solution that protects your current investment and optimizes the business value of your IT network. Progent also offers the expertise of network infrastructure engineers who can assist businesses of any size to create and maintain a communications network that provides the speed, dependability, protection, and expandability you need to accommodate your telepresence environment.

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Progent offers cost-effective remote support to assist companies of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, architectural design, testing, deployment, centralized administration, performance tuning, software license management, backup/restore solutions, and security.

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Progentís IT outsourcing services for small companies feature planning 2003 Server, Microsoft .NET Server, and BackOffice systems, managing upgrades to Microsoft Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk services, remote and in-person troubleshooting, fixing stubborn IT problems, and creating a comprehensive security strategy. Progent can help you maximize system reliability and performance with zero-downtime configuration, redundant network topology, and proactive network monitoring. Progent also provides project management help for major upgrades and can assist with requirements definition, product identification, BOM development, vendor qualification, purchasing coordination, and professional documentation. Progentís IT outsourcing help also includes education for office productivity software such as Office XP.