|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
Does Progent offer a secure data backup service for small businesses?
Progent's ProSight Data Protection Services automatic backup and disaster recovery offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out about the entire ProSight series of affordable network monitoring and management services for small organizations
Who founded Progent?
Progent's founder and senior technology officer, Les Kent, was the architect for a multi-media networking solution that earned Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year computer industry veteran and has managed the design and implementation of hundreds of innovative information technology solutions based on Microsoft and Cisco technologies. Mr. Kent founded Progent in order to meet the needs of small businesses who can't justify the burden of maintaining a large IT group but who still require information systems with enterprise-class reliability, security, and performance.
Can Progent provide the expertise of a CRISC-certified risk management consultant?
The Certified in Risk and Information Systems Control (CRISC) certification program was initiated by ISACA in 2010 to verify an IT professional's ability to design, deploy, and support IS controls to mitigate risk. Progent can provide the services of a CRISC-certified risk management expert to help you to create and carry out a risk management plan that follows leading practices promoted by CRISC and crafted to match your company's risk tolerance, business goals, and budgetary guidelines.
What services are available from Progent to support Windows Server 2003?
Progent can help your company with managing, maintaining and troubleshooting IT solutions powered by Windows Server 2003, and can support your move to Windows Server 2012 R2 or later from Windows 2003 Server. Progent's migration support services include planning, deployment, configuration, validation, training, and remote troubleshooting. If you are considering creating a hybrid network model that integrates on-premises resources with public cloud services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid solutions.
How can we outsource our network management to Progent?
Progent provides a family of affordable, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the world's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all key facets of modern networking such as email protection, behavioral-based threat defense, update management, automated backup and disaster recovery, network infrastructure monitoring and management, private cloud hosting, and IT asset documentation management. To read Progent's white paper about the benefits of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.
How Can Progent help us with SQL Server 2014?
SQL Server 2014 incorporates significant improvements in key areas such as performance, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory technology that works transparently across all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient remote and on-premises services including planning, deployment, administration, remediation, and software development expertise to enable organizations of all sizes to achieve maximum business value from their SQL Server 2014 investment. In case your organization is already running SQL Server 2014, Progent can assist your company to perform an efficient transition to SQL Server 2016.
We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can supply companies with an information management expert who can function as a temporary or part-time Chief Information Officer. This experienced IT officer can offer long-term direction to help your company to deploy appropriate technology to improve business operations so they align more closely with your corporate goals. Your company can create and install a well conceived information technology plan without absorbing the cost of a full-time Chief Information Officer. Critical tasks Progent's temporary Chief Information Officer can perform include strategic planning, planning IT budgets, developing and tracking models for Return on Investment, optimizing workflows, negotiating contracts with vendors, establishing security and compliance policies, business impact analysis, automating network administration, software revision management, network asset documentation management, and disaster recovery/business continuity preparedness.
Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix certified XenServer consultants can assist you to evaluate the business benefits of XenServer as well as other Citrix products, and can help you to design, validate, execute, troubleshoot, and support a Citrix XenServer solution. Progent can in addition analyze your current XenServer environment and show you how to optimize resource utilization, performance, security and compliance, availability, and recoverability.
What pricing structure does Progent use for support services?
Progent's simplified by-the-minute billing policy has no complex contracts, retainers or hidden fees. Many other support companies have minimum billable time or other extra charges that increase support costs. For remote support from Progent during normal business hours, you only pay for the time spent working on your issue. If it only requires ten minutes to solve your problem, then you are only charged for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you pay exclusively for the time when Progent's consultant is actually onsite working on your problems. Just Progent's competitive by-the-minute rate. For emergency same-day on-site service calls, you may have to pay for our consultant's travel time, but not a higher emergency rate. Because Progent maintains a large pool of expert consultants located within the entire service territory, an available consultant is usually close by to help. Progent can also offer on-premises service to most zip codes in the U.S. within 24 hours of receiving a support call. Progent's online technical support group has delivered help to small businesses in every state in the U.S (Refer to Progent's customer testimonials.)
More Questions and Answers
If your small business is in Fremont or anywhere in Silicon Valley
and you need technical assistance, IT outsourcing, or advanced services from a Progent professional,
call 510-933-0400 or visit Contact Progent.