Onsite Service Available in Fremont, Newark, Milpitas

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
System Center 2016 Operations Manager (SCOM 2016) is designed to ensure consistent performance and dependable availability for critical workloads by providing centralized, cross-platform tracking of IT infrastructure installed across on-premises datacenters and private and public clouds. Progent's SCOM consulting team can provide world-class remote and onsite support to help businesses of all sizes to plan, integrate, optimize, update and troubleshoot Operations Manager 2016 solutions. Progent's SCOM 2016 consulting experts can help you to migrate to Operations Manager 2016 from older versions of Operations Manager or from different monitoring platforms, or integrate multiple monitoring systems into a unified IT management solution. Progent can also show you how to extend your SCOM 2016 environment to incorporate infrastructure hosted on public clouds by providing Microsoft Azure consulting and Amazon AWS hybrid cloud solutions.

Does Progent Offer Business Continuity Planning Services?
Progent offers high-level online consulting for disaster recovery/business continuity planning, testing, and training to help you to respond to possible catastrophes, minimize service disruption for your essential network operations, avoid data loss, and comply with examiners' letters and business obligations. Progent's business continuity consultants can team with your executive and IT administration staff to perform risk and business impact analysis, identify dependencies, identify the assets needed to operate your business, determine key IT services and define allowable recovery times, select colocation centers, configure safe offsite access capability for crucial workers, plan notification systems and assign duties for personnel, write a comprehensive recovery plan, and provide training for key people to carry your agreed upon solution. Progent's Windows Server 2016 disaster recovery/business continuity experts can show you how to plan and deploy a cost-effective disaster recovery solution for hybrid cloud deployments using failover cluster tools field-tested in Microsoft's Azure public cloud.

Can Progent help my company migrate to Windows 10?
Progent's Microsoft-certified Windows 10 planning and migration experts can assist businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any earlier version of Windows. Remote and on-premises assessment and migration support for Windows 10 offered by Progent's consultants include Return on Investment analysis, project coordination, application and driver compatibility testing, test lab systems, virtualization strategies, Cloud solutions, mobile device management, telecommuter connectivity, data and identity security, automated deployment and administration, network design, wired/wireless convergence, business continuity planning, webinar training for IT support staff and users, and ongoing technical help.

What are the advantages of being a Microsoft-certified Partner?
Because Progent is a Microsoft-certified Partner, each Progent MCSE support engineer and computer consultant has access to the technical and educational resources required to offer the best network support available. Progent offers world-class expertise in the design, implementation and maintenance of Microsoft-based business solutions. Progent's Microsoft-certified IT support professionals offer Active Directory expertise, Microsoft Exchange 2016 migration, Exchange 2013 Server consulting, Microsoft Exchange Server 2010 support, Exchange 2003 troubleshooting, Windows Server 2016 hybrid solutions, Windows Server 2012 R2 configuration, Microsoft Windows Server 2008 consulting, plus Windows 10 planning support, Windows 8.1 configuration and support, Windows 7 maintenance, Microsoft Office and Office 365 technical support and training, and Microsoft Dynamics GP customization.

How Can Progent help our company support or upgrade Exchange 2013?
Exchange 2013 includes significant improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers powerful new features plus a revamped structure. These enhancements favorably impact key IT areas including ease of administration, high availability (HA), security and compliance, operational costs, collaboration, expandability, performance, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can deliver remote or on-premises support to assist your organization to manage, optimize and troubleshoot your Exchange 2013 deployment. Progent also offers Exchange 2016 migration expertise and Exchange Online consulting to help you move to a more current version of Exchange Server in a local, cloud-hosted, or hybrid deployment model.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the support of BlackBerry-premier professionals who can assist small organizations to design, manage, and troubleshoot BlackBerry Enterprise Server and BlackBerry smartphones economically and successfully, doing away with the requirement for an in-house BlackBerry expert and reducing the cost and distraction of supporting a mobile wireless workgroup. Progent's BlackBerry specialists offer in-depth experience working with Progent's Microsoft-premier experts, Cisco CCIE engineers, and CISA and GIAC-certified security professionals. This wide range of knowledge, in conjunction with Progent's efficient online support model, offers small and mid-size businesses a cost-effective option for integrating BlackBerry devices and software seamlessly into their IT system.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can show you how to configure Microsoft Windows Services for UNIX (SFU) to achieve compatibility between Windows and UNIX environments. Windows Services for UNIX offers interoperability between Microsoft Windows Server and different types of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Windows Services for UNIX permits you to share Windows folders over NFS and improved authentication in native Microsoft Windows Server Active Directory environments. SFU's Interix subsystem includes a full set of UNIX utilities and shells, support for a single rooted file system, and a software development kit for migrating programs.

How can Progent help improve the fault tolerance of my network?
Progent's design services for high availability networking provide Microsoft and Cisco-certified network professionals who can help you build a robust computing environment that incorporates key technologies and processes for line-of-business applications. Progentís engineering experts can assist you to configure a system infrastructure with features such as redundant Internet connections, network load balancing, non-stop data centers, multi-site backup, high-availability interoffice connections, and fault tolerant multi-location systems. Progent can also provide business continuity preparedness experts to help you design, test, and document a disaster recovery process based on leading practices.

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-platform IT network with Linux/UNIX and Microsoft servers, Progent offers Linux and Windows security expertise by providing a CISSP-certified IT expert to help your entire business in a broad range of security concerns. CISSP Certification denotes mastery of a global standard for data security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the area of data security under ISO/IEC 17024. Progent can give you access to a CISSP-certified professional to help your organization in a variety security areas such as:

  • Security Management Practices
  • Security Infrastructure and Paradigms
  • Access Control Systems and Processes
  • Software Development Security
  • Process Security
  • Site Security
  • Data Encryption
  • Telecommunications, Network and Internet Security
  • Disaster Recovery Planning
  • Law and Ethics

    How can Progent help us integrate our business software with Amazon Marketplace Web Service?
    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities including listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales, merchants can expand their reach, reduce their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service developers can collaborate with your development staff and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and speed up your return on investment.

    Does Progent offer support for Cisco's Firepower Series of NGFW Firewalls?
    Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance boost compared to Cisco's previous-generation ASA 5500-X security appliances and offer centralized control of modern security features such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco-certified CCIE firewall experts can assist your organization to plan and execute an efficient upgrade to Firepower Series firewalls from from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower appliances with Cisco's cloud-based services to create and centrally manage network environments that span local offices, data centers, private clouds and public clouds. For details about Cisco's Firepower portfolio of Next Generation Firewalls (NGFWs), refer to Firepower firewalls consulting expertise.

    How can Progent help us design and manage a virtualization solution?
    Virtualization technologies enable IT organizations to optimize utilization, streamline network management, and improve workload availability and security. operate multiple virtual machines on a single physical computer. Typical applications for virtual servers are hardware consolidation, low-cost hosts for programs that require older operating systems, and affordable segregation of software programming or testing environments from on-line systems. Progent's virtual server consultants can provide Microsoft Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization support services, Microsoft Windows Hyper-V Virtual Server consulting, VMware vSphere configuration and troubleshooting, VMware NSX virtual network design and integration, and Citrix XenServer assistance. Progent can install virtual machines to optimize performance, reliability and manageability while at the same time lowering expenses; suggest and test disaster recovery plans that minimize productivity loss in case of a catastrophic failure; and deliver continuing support, troubleshooting, and consulting assistance as virtualization technology evolves.

    More Questions and Answers

    If your small business is in Fremont or anywhere in Silicon Valley and you are looking for computer help, information technology outsourcing, or high-level expertise from a certified Progent professional, call 510-933-0400 or visit Contact Progent.

    An index of content::

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    If you want to revamp your production web site, create internal webs for applications such as HR or employee training, design a powerful web presence for a new venture, or generate enterprise-class, data-driven custom web applications, Progent can provide skilled and proven web developers. Progent's experts can also show you how to build and manage a secure, fault-tolerant server and communications network, including remote and wireless access, to support your web solutions.

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    Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, optimizing and fixing Microsoft SCOM environments and offer companies of all sizes advanced online or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and availability needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for tracking network infrastructure as well as both Microsoft and third-party applications and services. Also, Progent can provide fast online or on-premises troubleshooting to help you to fix serious problems detected by System Center 2012 Operations Manager.

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    Progent's Test and Training Lab at the QTS Internet Data Center is available for piloting mission-critical applications, developing efficient system upgrade methodologies, evaluating and tuning performance, designing or validating business continuity strategies, mitigating compatibility issues, and building training systems for the latest technologies. For Progent customers without sufficient internal resources to configure proper test systems, the lab cuts capital costs and technical risk while keeping critical IT initiatives on schedule.

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    Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent faces little competition. Small companies who work with familiar freelance service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive.

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    Progentís certified experts offer small and medium size businesses world-class consulting support for SMS Server 2003 and System Center Configuration Manager 2007, Microsoft's standard tools for update and deployment automation. System Center Configuration Manager 2007 is Microsoft's new name for the change management solution formerly known as Systems Management Server. System Center Configuration Manager offers a range of enhancements to SMS Server including comprehensive automation, built-in Windows Vista Windows Server 2008 awareness, NAP security support, and device driver management. Progentís Microsoft certified consulting professionals can show you how to use SMS or System Center Configuration Manager effectively for streamlined operating system and application installation, security patch control, application metering, and software license reconciliation. Progent's engineers can also assist you to migrate efficiently from Microsoft Systems Management Server to Configuration Manager.

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    Progent's Microsoft Certified engineers can provide world-class support for major implementations of Microsoft Exchange Server. Progent's experts can show you how to plan multi-site Exchange installations or updates and can supply onsite personnel to help large companies with installations of Exchange Server in the or any area served by Progent's engineers.

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    Progent's CISSP-certified network security consultants can help businesses of all sizes with any facet of IT security. Progent can help implement cost-effective cybersecurity solutions that protect a small business from advanced threats or Progent can plan, deploy, and monitor a comprehensive security strategy for hybrid enterprise networks that support local, remote, and mobile clients sharing network resources spread across multiple physical datacenters and various clouds.

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    Windows 10 Provisioning Remote Troubleshooting
    Troubleshooting for Windows 10 Management

    Progent's Microsoft-certified consulting experts can help businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older version of Microsoft Windows. Online and onsite assessment and migration support for Microsoft Windows 10 provided by Progent include Return on Investment estimates, project coordination, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud integration, mobile device management and synchronization, telecommuter access, data and identity security, streamlined provisioning and administration, network design, wired/wireless convergence, disaster recovery planning, group and personal training for network management personnel and users, and post-migration consulting support.

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    Progent's Microsoft Premier professionals offer expert support for major deployments of Microsoft Exchange 2007. Progent's experts can show you how to plan multi-site Exchange Server 2007 installations or upgrades and can provide onsite technicians to assist enterprises with installations of Microsoft Exchange in the or any area covered by Progent's consultants.

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    Citrix XenDesktop Engineers

    For desktop and application virtualization, Progent offers the support of a Citrix XenDesktop expert who can help you to design a XenDesktop solution that maximizes the strategic impact of your IT network; configure XenDesktop technology with your physical and virtual servers, end-user computers, and printers; migrate your older virtual desktop software to current releases of XenDesktop; and provide advanced remote troubleshooting. Progent can also train your IT staff to follow best practices to manage your XenDesktop solution efficiently.

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    NetApp SnapMirror Professional NetApp MetroCluster Troubleshooting Engineers
    Computer Consultants for Catalyst Switch EVN
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    Progent's Cisco-certified CCIE consultants can help you to configure, manage, upgrade, optimize and troubleshoot Cisco Catalyst switches. Progent can also help you to harden the security and compliance of Catalyst switches and move smoothly from outdated switches to modern devices.

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    Fault Tolerant Data Center Information Technology Consulting
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    Progentís Disaster Recovery/Business Continuity (DR/BC) consultants have extensive experience helping small and mid-size organizations to minimize network downtime by providing cost-effective remote consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant IT design, backup/restore systems, and transparent maintenance. Progentís business continuity experts can assist your company to plan and test an efficient business continuity plan that aligns with your business needs and budget. Progentís disaster recovery specialists can help you to design, deploy, and maintain fault-tolerant technologies such as redundant Internet connectivity, virtualized servers, fail-over clustering, network load balancing, transparent off-site backup, and multi-location data centers.

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    Progent can provide fast access to the expertise of seasoned wireless consultants who can assist you to determine the benefits of Ubiquiti UniFi wireless APs for your company and help you to design, install, maintain, and troubleshoot your UniFi network. Progent can also carry out a Wi-Fi site survey to help you to choose, configure, and position UniFi Wi-Fi APs for optimal signal coverage and throughput.

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    Windows 7 Training Remote Support Services

    Progent's certified engineers can help your company to pilot Microsoft Windows 7 to verify application compatibility and to check its performance and reliability running with your applications. Progent's consultants can also help you to evaluate the likely strategic benefits of adopting Microsoft Windows 7. If you decide that Microsoft Windows 7 makes sense for your business, Progent can assist you to design and execute a smooth migration to Windows 7 from a previous version of Windows.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    Progent's Microsoft-certified Windows Server 2003 engineers offer network support and expert consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows Server 2003, and Windows Server 2000. Progent's Windows Server 2003 upgrade, configuration, update, and maintenance services include system planning, installation, project management, in-person and remote technical support and troubleshooting, Help Desk outsourcing, expert security services, comprehensive outsourcing, and expert co-sourcing.

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    Progent can assist you in any and all facets of your upgrade to Exchange 2016 including designing HA architecture for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your virtual machines, databases and log files; setting up hardware load balancing for fault-tolerant CAS services; planning, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    If you need assistance writing, improving, or repairing business aplications for Windows, any version of Linux, or for the Web, Progentís expert team of programmers, relational database architects, and software project managers can help make sure you get the project done on time and within your budget. Progent's seasoned software developers can provide affordable and expert online help for jobs as small as writing Vidual Basic macros for Excel or as challenging as developing mission-critical RDBMS applications based on SQL Server ,Oracle, or MySQL.

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    Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can help you to configure, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the latest media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Cisco Unified CM Express (CME) to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM applications like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, configuring SIP trunking, installing ISR routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for high availability.

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    Progent is one of the most experienced network support firms for designing email and messaging systems based on Exchange 2000 Server. Progent is skilled in helping small companies get all the advantages of Microsoft Exchange 2000 under common situations such as updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Exchange 2000 Server management.

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    SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the fast development of cutting-edge high-end programs that can provide your company a significant competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the ability to query across the Internet and beyond the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft technology, ensures you success in planning, installing and administering Microsoft SQL Server applications that are well integrated with other applications powered Microsoft's .NET environment.

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