Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters		 2570 N. First Street, 2nd Floor
San Jose, CA 95131		 408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560		 510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545		 510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612		 510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306		 650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954		 707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588		 925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765		 916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834		 916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111		 415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131		 408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403		 650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939		 415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062		 831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401		 707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533		 707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596		 925-362-2400 Walnut Creek Network Support Services





More Questions and Answers

Can Progent help us automate network infrastructure mapping and management?
ProSight WAN Watch infrastructure monitoring and management service makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require critical software patches, or resolving performance problems. Find out about Progent's complete ProSight series of affordable outsourced network management services for small businesses.

Can Progent help my business develop custom eCommerce applications?
Progent's IT consultants can help your company to develop web applications that are integrated with sales and inventory applications to reduce the expense and increase the reliability of on-line commerce. Progent can help you to configure a secure, reliable e-commerce environment and create purpose-built web applications using standard development tools and or customize off-the-shelf software so that they support your special business requirements. Progent can provide affordable online services from experienced Microsoft SQL Server programmers and Oracle programmers and DBAs, and MySQL experts to assist you to carry out mission-critical application development.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Microsoft Azure cloud integration experts can help you with every phase of Azure cloud migration including requirements analysis, prerequisites assessment, solution design, pre-production testing, deployment, centralized administration, performance tuning, software license management, disaster recovery preparedness, security policy enforcement, and compliance validation. Progent can assist you to set up and debug firewall appliances and VPN tunnels so that your users can securely access to Azure-based services, and Progent's Microsoft-certified consulting experts can help you set up key Microsoft platforms to run in Azure including Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help your organization to create a hybrid environment that seamlessly combines on-premises datacenters with Azure-based resources.

What are the advantages of Progent's model for remote support?
Many IT problems can be resolved immediately by Progent's group of remote support engineers. This minimizes lost productivity that can result from waiting for a local consultant to appear in person. In addition, many independent engineers and network service groups require minimum service billing that may convert a ten-minute visit into a two-hour invoice. Progent’s practice of billing per minute and billing only for service actually delivered allows Progent’s remote service engineers to resolve hundreds of minor problems every day at the least possible expense. In addition, the confidence of knowing there is ready access to Progent's large team of technical consultants opens the gates to a new world of powerful network solutions that many small companies might otherwise rule out for fear of having insufficient support resources.

How can Progent help my Linux developers?
If you are creating UNIX software on a network that includes Microsoft-based servers, workstations and software, Progent offers IT outsourcing and support services that keep your network up and running while freeing you to focus on your area of high-value expertise. By using sophisticated network monitoring and providing online and optional onsite help as you need it, Progent provides Linux and UNIX developer support that provides a cost effective way to manage an information technology network that features dependability, comprehensive security and high performance.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper-certified network consultants can help your company to plan and implement Juniper Firewall/VPN technology, optimize and troubleshoot your infrastructure, and upgrade efficiently from discontinued devices to the latest versions. Progent's Junos OS consultants offer expertise with Juniper's flagship network operating system to help you to simplify the administration and improve the security of your Juniper VPN appliances firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system products and can help you maintain networks that incorporate a combination of Juniper's OS platforms.

How Can Progent help us with SQL Server 2014?
Microsoft SQL Server 2014 includes significant enhancements in key areas such as performance, availability, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that operates seamlessly with all types of applications including Online Transaction Processing, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite consulting services such as planning, configuration, management, remediation, and application development services to help organizations of any size to realize maximum business value from their SQL Server 2014 investment. In case you are currently using Microsoft SQL Server 2014, Progent can help your company to carry out a cost-effective upgrade to SQL Server 2016.

Does Progent offer support for Microsoft SQL Server 2012?
Progent offers the expertise of certified SQL Server 2012 engineers and experienced database application developers, database administrators, project managers, network infrastructure architects, disaster recovery planning specialists, and data security consultants to assist your business to manage your SQL Server 2012 solution and define a cost-effective and secure network infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012. Progent can also assist you to upgrade to SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
Microsoft Exchange 2016 improves the performance and streamlines the implementation of Database Availability Groups, which offer automatic failover for high availability (HA). DAGs in MS Exchange Server 2016 reduce failover delay by an estimated one third compared to Microsoft Exchange Server 2013. Additional enhancements include setup defaults that enforce leading practices for data protection. Progent's Microsoft certified Exchange consultants can provide Database Availability Group consulting services to help your business to plan, implement and manage a Database Availability Group environment the offers advanced security for your Exchange 2016 mailboxes.

Can Progent help us integrate Office 365 applications and cloud hosting services?
Office 365 is Microsoft's expanding suite of client productivity apps and cloud-hosted services offered on a subscription basis. Office 365 applications and cloud-based services are offered in a variety of subscription plans intended for customers from students and home offices to enterprises. Progent offers quick and easy online access to consultants with in-depth knowledge of Microsoft, macOS, Apple iOS, and Google Android platforms. Progent can assist you to understand the wealth of subscription plans offered with Office 365 and integrate your information network with Office 365 so you derive maximum business value. Progent's Office 365 integration consultants offer expertise with multi-platform environments that incorporate Windows, macOS, and Linux operating systems. Progent can also help you to create and manage hybrid ecosystems that seamlessly combine on-premises and cloud resources.



More Questions and Answers

If your small business is in the San Francisco East Bay area and you require technical support, IT outsourcing, or high-level services from a Microsoft or Cisco certified professional, call 510-300-1400 or visit Contact Progent.



An index of content::

64-bit Computing Consultancy 64-bit Migration Engineers
64-bit Processing Specialists 64-bit Migration Consult
Apple Time Machine Backup Specialists Backup and Restore Software Specialist
Automated Desktop Monitoring Computer Engineer Automated Server Monitoring Technology Consulting
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Meraki Switch Stacking Remote Troubleshooting
Meraki MS Switch Technical Consultant

Cisco's Meraki family of access and aggregation switches are designed for environments ranging from branch offices to campuses. Progent's Cisco-certified consultants can provide affordable remote consulting expertise to help your company to design and deploy a productive network solution based on Meraki switches, simplify network monitoring and administration with Meraki's cloud-centric management architecture, set up policies to maintain security, create and test a disaster recovery plan, and troubleshoot technical issues associated with any facet of your Meraki ecosystem. Progent can also assist you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to build a unified networking solution.

CISSP Certified Expert East Bay Network Support Technician Online Support Services for Suse Linux, Solaris, UNIX
SCCM 2016 Application Management IT Consultants
SCCM 2016 Endpoint Protection Remote Troubleshooting

System Center Configuration Manager 2016 automates software deployment across multiple sites, centralizes security and compliance settings control, keeps track of network assets, guards against corporate data leakage, provides health reporting, enables safe self service, and delivers a single point of control for administering mixed-OS networks based on on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud integration experts can help you with any facet of planning, implementing, using and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid networks.

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Online Troubleshooting for Microsoft Exchange Upgrade
Professionals for Microsoft Exchange Upgrade

Progent's Microsoft certified support team can help you define and implement an efficient in-place Microsoft Exchange 2003 upgrade strategy that avoids productivity disruption, simplifies long-term support requirements, and makes your Exchange Server 2003 easy to administer. For complex multi-server or multi-site migrations, Progent offers the background to finish your move rapidly and economically. Progent's Microsoft Exchange Server 2003 help, repair, and design services include assistance with the integration of third-party add-ons to Microsoft Exchange 2003 Server that are best aligned to your business needs.

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ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of vital assets that power your IT network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt your business.

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Consultancy Services Company in California Microsoft Exchange 2007 Consultancy
CRISC Certified Risk and Information Systems Control Systems Engineer Consulting Services
Technology Professional for CRISC Certified Risk and Information Systems Control Analyst

Progent can provide the services of a CRISC-certified risk management consultant to assist you to design and implement an enterprise risk management (ERM) strategy following leading practices promoted by CRISC and geared to match your organization's risk appetite, business goals, and IT budget.

Consulting East Bay Server Install in California
External Security Inventory Technology Professional
Internal Security Inventory Consultancy

Progent has put together two low-cost service bundles intended to allow small businesses to get an impartial security assessment from a certified security engineer. With Progent's External Security Inventory Checkup, a security expert runs an extensive examination of your IT infrastructure from outside your company firewall to determine potential weaknesses in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Checkup, a security expert runs a system scan from a secure machine inside your firewall to determine vulnerabilities to internal threats. The two security inventory services are set up and executed from a secured remote site.

Consulting Services for Firewall ASA 5505 Firewall Remote Consulting
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Exchange 2013 DAG Engineer Exchange 2013 eDiscovery Support Services
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Security Evaluation Consultant Services
Web Application Security Evaluation Consult

Progent offers several network security service bundles designed to provide larger enterprises an impartial and comprehensive network security audit from a team of certified security consultants. All Progent's network security assessment bundles incorporate a collection of procedures like automated scans from inside and from outside the corporate firewall, expert interpretation of captured data by certified security consultants, creation of a paper explaining the findings, plus an interactive high-level executive outbrief and an extensive interactive review for internal IT managers.

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Hampton Suffolk Urgent Help Desk Network Design and Consulting Hampton Virginia Microsoft and Cisco Support services
Consultancy for ProSight Remote Network Management
IT Management Outsourcing Professionals

Progent's ProSight family of managed IT services are geared to provide businesses who maintain minimal in-house IT administration and support staffs with affordable help from enterprise-class management tools and consulting experts. Advantages of Progent's ProSight catalog of managed IT services include fixed IT management costs, smart automation of routine management processes, continual absorption of the latest information technology, graceful migration from legacy systems to up-to-date solutions, improved fit between computer technology with strategic objectives, guidance from veteran network consultants, and allowing management to concentrate on business instead of fast-evolving network technology.

IT Consulting for ASA Firewall with Firepower ASA and PIX Firewalls Support Outsourcing
MCSE Expert Certified Exchange 2013 Disaster Recovery Consultants
Microsoft Exchange 2013 Support Outsourcing

Microsoft Exchange Server 2013 includes major improvements to the capabilities of Exchange 2010 and introduces important innovations as well as a redesigned architecture. These improvements affect key facets of IT such as manageability, availability, security and compliance, cost of ownership, teamwork, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to evaluate the possible advantages of upgrading to Exchange Server 2013, design an efficient validation and deployment plan, and educate your IT team to manage your Exchange Server 2013 solution. Progent also offers affordable online consulting and support and management for Exchange 2013.

IT Services Fresno, CA Global CISSP Network Security Auditor Fresno, CA
Internet Networking Consultants for Exchange 2007 Top Quality Microsoft Exchange 2016 IT Technical Support Company Rochester, Monroe County
Internet Security and Acceleration Server 2006 Consultant ISA Server 2006 Online Support
Intrusion Protection Systems Secure Intrusion Protection Systems Testing
Email Virus Signature Consultant
ProSight Spam Filtering Services Services

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Local Union City Integration Services in California Exchange 2010 Support and Integration
Cisco RADIUS Security Consultants
Help and Support for VPN

Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company integrate and support Cisco’s security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to manage and provide the versatility to evolve with your changing business needs. Progent’s Cisco-Certified network experts are familiar with Cisco’s comprehensive family of hardware and software targeted at eliminating data theft, virus and worm outbreaks, Denial of Service attacks, and other threats to your network. Progent can show you how to deploy Cisco technology to get safe access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a central user access control foundation for user authentication, permissions, and tracking from an easy-to-use Web interface.

MCSE MCSA MCDBA MCIPT MCA Remote Engineer Virtual Office Job in Spokane Microsoft Support Job Openings
MS Virtual Server Administration Website Technical Support Services Microsoft Hyper-V Virtual Machines Setup and Support
MS Windows SBS Consultant Network Consulting for Microsoft Windows Essential Business Server
Maintenance for Union City Microsoft SharePoint Server 2013 Online Troubleshooting
Migration Consulting for Progent Management Team
Progent Management Computer Service Providers

Progent's management team includes industry veterans with years of experience delivering network consulting services, troubleshooting, and long-term information system planning to businesses ranging from small offices to Fortune 500 companies. Great service requires great personnel, and Progent is proud to have put together a management staff that can provide customers with the top service value in the industry.

Meraki AP Management Information Technology Consulting Meraki Wireless AP Online Troubleshooting
Microsoft DPM 2010 Support and Integration Technical Consultant
Microsoft Exchange Onsite Support Microsoft Exchange Server 2013 Designer
Microsoft Network Software Outsourcing Consultant in Rockford, IL Networking Network Assessment in Rockford
Microsoft SQL 2014 Consolidation in Oklahoma City, OK Microsoft SQL Server 2017 Networking Consultancy in Oklahoma City Shawnee
Remote Troubleshooting for wireless VoIP phone integration
wireless IP phones and Meraki APs Consultants

Cisco's wireless IP phones are hardened wireless handsets designed for workers who are mobile within office, warehouse, health-care or other venues where IT management wants user endpoints that provide more control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of mobile communications. Creating solutions with Cisco's wireless VoIP phones typically requires that IT teams set up and optimize many components of your Wi-Fi infrastructure such as APs, switches, wireless LAN controllers, and call management tools. Progent's Cisco-certified experts can provide online and on-premises support to help your organization create and manage a Cisco wireless IP phone deployment by providing services that range from troubleshooting the configuration of a wireless IP phone or AP to providing project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.

Network Integration for BlackBerry Professional Software IT Outsourcing Firms
Microsoft Certified Partner SharePoint Server 2016 Migration Remote Consulting
SharePoint 2016 Taxonomy Integration Support

Progent's Microsoft-certified consultants can provide economical remote and on-premises expertise, software development, and troubleshooting services for organizations of all sizes who intend to upgrade to SharePoint 2016 or SharePoint Online from earlier releases of SharePoint.

Network Security Evaluation for Firewall Security Security Auditor
Consult for Slackware Linux
Redhat Linux Configuration

Progent's Linux consulting experts offer small and mid-size companies and software developers assistance with managing and maintaining Linux systems that coexist with Microsoft-based networks. Progent offers your business access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This broad array of expertise provides you with an easy one-stop source to help you build and manage a secure and robust mixed-platform network and communications environment that allows Linux and Microsoft interoperability by combining Windows with leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.

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Cisco Professionals
Cisco Access Point On-site Support

Progent's Cisco CCIE network consultants can assist you to set up, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall expertise, Meraki and Aironet Wi-Fi access point expertise, Cisco VoIP phone support, and CUCM/CallManager software consulting.

Onsite Technical Support for Microsoft Windows 7 Migration Emergency Windows 7 Upgrade Support
VMware Cross vCenter NSX Consult
VMware Site Recovery Manager Migration Services

VMware's market leading Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and patches and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and maintain a disaster recovery system based on VMware SRM.

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Microsoft Desktop Small Office IT Consultant
 Microsoft Mac and Linux Desktop Technical Support Organization

Progent can deliver a broad array of affordable consulting and support services to assist you to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows, macOS and OS X, or various editions of Linux. Progent can offer on-premises or remote help for single machines or notebooks or help your business to plan and carry out a company-wide rollout of new or revised OS platforms and business applications. Progent can also supply engineers and technical workers to assist you to prepare for and complete a company relocation or merger designed to cause the least possible interruption to your productivity.

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Consulting for Solaris Online
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Progent offers nationwide remote phone support and consulting services for companies who operate Solaris networks or whose information systems feature a mix of Sun Solaris and Microsoft Windows technology. Online network consulting offers optimum leverage for your IT dollar by preserving client efficiency and limiting the hours billed for computer analysis and repair. Sophisticated online access technology and experienced service specialists and consultants allow Progent to handle the majority of network issues without wasting time and expense by traveling to your location. In most of situations your network problems can be remediated by telephone or via a mix of telephone help and online network analysis. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA and CISM premier security specialists to help with the most challenging system problems.

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Exchange 2016 Integration Technical Support
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Progent can help your business in all facets of your upgrade to Exchange 2016 such as designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your virtual machines, mailbox databases and log files; setting up HLB for fault-tolerant client access services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

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Progent offers high availability load balancing consulting covering network load balancing, load balanced program, network infrastructure routing, and content delivery technology including F5 Networks 3DNS. fault tolerant load balancing vendors for which Progent offers consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks BIG-IP.

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SQL Server 2000 Computer Consultant SQL Server 2000 Consultants
Mac and Windows Technical Support Services
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Progent's service specialists in Mac and Microsoft Windows technology can show you how to integrate Apple Macintosh and Windows systems into seamless networks with full sharing and collaboration support. Allowing productive co-existence among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows calls for extensive knowledge of and background with Mac and Windows technology. Progent's background in Windows and Macintosh consulting makes it possible to offer world class support to businesses that rely on these platforms to maintain their strategic advantage. Progent can also assist you to integrate Apple's iPhones and iPads with your Windows environment.

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Juniper Junos Network and Security Manager Consulting
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Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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E-Mail Guard represents a complete service for blocking spam and virus attacks. E-Mail Guard handles the security and management of corporate email by offering continually updated spam and virus blocking, policy administration, content testing, and defense against email-borne directory harvesting and DoS attacks. E-Mail Guard also includes tracking, administration and reporting utilities as well as outgoing email testing to let you troubleshoot your e-mail environment and define and enforce corporate security policy.

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Progent's ProSight Email Guard solution uses the technology of leading data security vendors to provide web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.

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The Help Desk service delivery model adopted by Progent gives small and midsize companies an affordable alternative to dependence on freelance consultants by offering broad technical knowledge shared by numerous engineering teams, optional 24x7 access to emergency assistance, fast escalation to world-class engineers for handling even the most difficult issues, service consistency and reliability, quick follow-up enforced by veteran support managers, a variety of easy-to-use ways for requesting service jobs, and excellent process visibility made possible by ticket tracking and accessible through a web-based portal.

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