|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
What are the benefits of Progent's documentation of support services?
Progent produces full and detailed reports of all service work to ensure customers do not feel ďcaptiveĒ to their support provider. Progent sends email documentation of services shortly after completion of each support task, and also sends a printed copy along with monthly billings. Comprehensive IT service documentation makes it easier for clients to move to a new support provider or assume more support responsibilities in house. Complete support documentation also give IT managers the information required to assess the quality of support services and develop more realistic IT expense projections.
Does Progent offer project management services?
For advanced project management assistance, Progent offers the services of senior IT professionals with decades of background as IT project managers for program development, business technology implementation, and process re-engineering working with organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer advanced management expertise to assist enterprise customers to follow leading practices to make sure strategic projects are completed on schedule and on budget.
Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's virtual desktop technologies reduce the effort needed for network managers to deploy software programs so that they are standardized across a corporate workforce, offer the power to control rights to business data, and allow fast deployment of additional or updated workstations. With Microsoft Windows Server 2016, the Terminal Services utility has been enhanced and renamed Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure (VDI) behind RDS streamlines desktop connectivity, enhances responsiveness, strengthens security, unifies management, and provides an almost seamless client environment. Progent's desktop virtualization consultants can assist your company to evaluate the business benefits of Microsoft's desktop virtualization technologies, set up test and production deployments, optimize your network infrastructure to accommodate virtual desktops effectively, assess and resolve security issues, and educate your network managers to utilize industry best practices to gain maximum payback from desktop virtualization.
Does Progent offer support for Microsoft Dynamics NAV ERP software?
The most recent version of MS Dynamics NAV offers several innovations such as tailored Role Centers, improved analytics and reporting options, and advanced workflow management. Progent's Microsoft Dynamics NAV software consultants can provide software development, configuration and troubleshooting services to enable your company to benefit from MS Dynamics NAV. Progentís engineers can help you to connect Microsoft Dynamics NAV to other systems and applications. In addition, Progent can assist you to design and analyze databases so you can improve your understanding of your business, attract more customers, refine your sales strategies, and build successful partnerships.
Where can I review testimonials from Progent's customers?
Progent has provided remote or on-premises network support assistance to companies in each state in the United States. Many of these customers have expressed their appreciation to Progent in the form of testimonials to the excellence of Progent's service personnel. Take a look at Progent's customer testimonials to see what they have said concerning the high level of Progent's consulting services.
Can Progent help us keep our Cisco IOS software up to date?
If your network incorporates Cisco appliances, you may be running an old release of IOS, the operating system used in almost every Cisco router as well as the latest Cisco switches. Cisco frequently publishes upgrades to IOS to correct problems, plug security vulnerabilities, or improve functionality. However, updating IOS or other Cisco control software can be tricky, depending on your Cisco equipment and your network infrastructure. For example, there could be limitations of internal RAM that might cause a new OS release to execute incorrectly. Progent's Cisco CCIE-certified consultants can provide a broad array of services associated with updating Cisco IOS or any Cisco OS like IOS EX, CallManager or Unified Communications Manager (CUCM). Progent can run audits of your Cisco software, propose appropriate updates, prepare Cisco devices, copy images/, configure and verify your update, tune throughput, troubleshoot problems, and teach your network support managers how to get the benefits of all significant new capabilities.
Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group (DAG) is the core of high availability for Microsoft Exchange 2013 Mailbox (MBX) servers. First offered in Microsoft Exchange Server 2010, a DAG is a collection of up to 16 Mailbox servers where any DAG server can contain a copy of a mailbox database from a different DAG server. DAG servers work together to restore automatically from failures that affect MBX databases. Progent's Microsoft certified Exchange experts offer Database Availability Group consulting services to assist your organization to plan, install and maintain an HA solution for your Exchange mailboxes. Also, Progent's Exchange 2016 consultants can help you move your Exchange 2013 DAG deployment to Microsoft Exchange 2016.
Does Progent offer special IT outsourcing packages for mid-sized businesses?Managed Network Monitoring Package
Comprehensive Network Monitoring Package
Progent can provide mid-sized companies in the and in larger cities throughout the United States two cost-effective
outsourcing support packages built on System Center Operations Manager:
To see a single-page printer-friendly fact sheet summarizing Progent's Network Monitoring Service Packages for mid-sized companies, click:Network Monitoring Packages.
What online services are available for maintaining Cisco routers?
Some of the typical online Cisco router consulting services available from Progent's certified Cisco experts include configuring hostname, IP addressing, routing maps, logging, security logon banner and user accounts; configuring iBGP, aggregate routing, BGP to EIGRP redistribution, and ECN gateways; troubleshooting BGP peering arrangements, routing tables, and BGP peering arrangements; updating router's IOS image; configuring and testing failover; fixing VPN problems; producing a network diagram and documenting configuration; plus security and availability planning.
Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent offers two ultra-affordable service packages designed to allow small businesses to get a professional security assessment from a premier security consultant. With Progent's External Security Inventory Checkup, a security engineer administers a comprehensive test of your IT infrastructure from outside your company firewall to uncover possible weaknesses in the security profile you expose to the outside world. With Progent's Internal Security Inventory Scan, a certified security professional executes a system scan from a secure machine inside your company firewall to assess the risk to internal assaults. Both security inventory services are set up and run from a protected external location.
Which ERP and MRP programs are supported by Progent?Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
Microsoft Dynamics SL Business Accounting Software (formerly Microsoft Solomon)
Microsoft Dynamics RMS (Retail Management System)
Macola ES by Exact Software
MAS 90 ERP by Sage Software
QuickBooks Pro by Intuit
Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)
Progent offers Enterprise Resource Planning and Manufacturing Resource Planning support for a variety of solutions including:
Can Progent transparently supplement and automate our Help Desk?
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics. To learn more, refer to Progentís Help Desk Co-management services.
More Questions and Answers
If your small business is in the San Francisco East Bay
and you are in need of computer help, information technology outsourcing, or advanced services from a certified Progent consultant,
call 510-300-1400 or visit Contact Progent.