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Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís BI reporting experts offer online and onsite consulting to assist your organization with any facet of business intelligence reporting ranging from debugging or enhancing reports to planning and implementing an advanced BI environment. Progent's management reporting experts can assist you to maintain your existing BI system, assist you to migrate reports from an outdated reporting product to a modern solution, and deliver custom online training tailored to your individual requirements. Progentís business reporting consultants can provide experience in all popular business analytics reporting platforms including the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot and Power View, and Report Builder.
How can Progent enhance my network security?
Progent's CISSP and CISM-certified security engineers can help you create a company-wide network security strategy that includes technologies plus processes to guard your information assets. Progent's ISA Server consultants and Microsoft Forefront Threat Management Gateway specialists can help you to maintain Microsoft's legacy firewall servers or move to current security solutions like Progent's ProSight suite of remote monitoring and management services. Progent's Cisco ASA firewall with Firepower experts can help you to deploy Cisco network appliances for optimum infrastructure protection. Progent's security assessment testing service bundles provide affordable evaluations of your current external and internal security environment. Progent's ProSight Email Guard spam filtering service can block spam and email-borne malware before they arrive at your firewall.
Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of network security professionals. GIAC accreditations are recognized by companies and government organizations throughout the world including and the United States NSA. Progent's GIAC-certified information assurance consultants offer support for any of the security disciplines covered within the GIAC certification including auditing infrastructure security mechanisms, security incident management and response, intrusion detection, web application security and security information and event management (SIEM) solutions for compliance with regulatory requirements for promptly reporting incidents.
How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultants offer advanced remote consulting services to assist companies of all sizes to connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and applications in hybrid topologies that combine physical IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging.
How can Progent help us set up a private cloud?
Progent's ProSight Virtual Hosting outsourcing service provides complete hosting of a small company's production servers in a solution that gives the highest degree of dependability and scalability and is also easy to move to any data center. Progent's Private Cloud hosting services are built upon proven virtualization technologies that enable small and midsize companies with multi- platform environments to economize significantly on the expense of capital investments, infrastructure support, and network management while benefiting from world-class fault tolerance and an unprecedented level of vendor flexibility. Find out more about Progent's ProSight family of managed services for small businesses.
Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a seamless extension of Unified Communications Manager (CUCM), is a unified voice messaging platform that promotes productive collaboration by providing flexible set of options for accessing voice messages within an environment that is simple to implement and administer. Cisco Unity Connection lets you read and manage voice messages from your Exchange inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), offered in select Cisco Integrated Services routers, offers cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant services for small to mid-size businesses and enterprise branch locations with as many as 500 workers. Progent's Cisco-premier CCIE network consulting experts can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting services to make sure your CUE solution delivers significant competitive value.
Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from legacy Voice over IP devices to the newest HD media phones. Progent's consultants can also assist you to integrate your IP phones with Unified CM, originally named CallManager, or with Cisco Unified Communications Manager Express to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM applications such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including reviewing dial plans, solving QoS, setting up SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE internetworking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.
What are the benefits of Progent's documentation of support services?
Progent provides full and detailed reports of all support work to ensure customers donít ever feel ďcaptiveĒ to their IT service organization. Progent sends e-mail documentation of services immediately after completion of each support interaction, and also provides a printed copy along with monthly invoices. Comprehensive IT service documentation makes it easier for customers to transfer to a new service provider or assume more service duties in house. Complete service documentation also provides management the visibility needed to evaluate maintenance services and produce better informed network expense projections.
How can Progent help businesses create wireless solutions?
Progent's wireless technology consultants have wide-ranging expertise in the integration and support of wireless information technology and can help your IT team to plan, install, administer and troubleshoot wireless solutions that are secure, resilient, scalable, simple to administer and operate, ready to handle your vital workloads, and seamlessly integrated into hybrid cloud environments. Online and onsite expertise available from Progent span a selection of wireless technologies such as smartphone management, Wi-Fi infrastructure planning and deployment, wireless site surveys, wireless VoIP phone configuration, and building-to-building wireless connections.
Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon Web Services (AWS) integration experts can provide affordable remote consulting to help businesses to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual server hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for value-priced long-term archiving. Progent can help your IT team with every aspect of Amazon AWS integration including requirements analysis, readiness assessment, architectural design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security strategies. Progent offers advanced expertise with firewall configuration and VPN connections and can help you create cloud-based or hybrid environments that efficiently integrate Amazon AWS services. Progent offers occasional consulting or Progent can provide comprehensive project management outsourcing to help you move smoothly to the Amazon AWS cloud platform.
What is Progent's response time for providing online technical support?
Progent's Technical Response Center is dedicated to providing the highest level of remote computer support services offered anywhere for both urgent and non-critical problems. For emergency problems that affect multiple workers, key personnel, or a line-of-business program, the Technical Response Center will respond in one hour or less. For non-critical problems, the TRC is committed to respond in two hours or less. Under any circumstance, your ticket will be created quickly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will check with you on each resolved issue to confirm you are comfortable with the resolution and willing to close out the ticket. Find out more details concerning Progent's TRC Customer Commitment.
Can Progent help my company migrate to Windows 10?
Progent's Microsoft-certified Windows 10 migration experts can help organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from any earlier version of Windows. Remote and onsite assessment and migration services for Microsoft Windows 10 available from Progent include Return on Investment analysis, project management, application and driver compatibility testing, test lab systems, virtualization strategies, Cloud integration, mobile device management and synchronization, telecommuter access, security and compliance, automated provisioning and administration, network infrastructure optimization, Wi-Fi support, business continuity planning, webinar training for network management personnel and end users, and ongoing technical help.
How can Progent help us take full advantage of Microsoft Project Server?
Progent's Microsoft Project Server experts offer comprehensive remote and onsite support services for Microsoft Project Server as well as for Microsoft platforms that integrate in conjunction with Microsoft Project Server. Consulting services provided by Progent include Project Professional integration, SharePoint Server 2013 planning and configuration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, Microsoft Exchange 2016 Server upgrade support, Exchange 2013 Server consulting, Excel and Office 365 Excel application support, and Office PowerPoint and Visio online classes. Progent can provide Cisco-certified CCIE network consultants to assist your company to optimize your environment to support local, branch, at-home, and mobile users so that they can utilize Microsoft Project Server 2010 to work together safely and efficiently. Progent's security experts can assist your IT team to adopt and police security workflows that protect important business data without interfering with productive information exchange.
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If your small business is in the San Francisco East Bay
and you require computer assistance, IT outsourcing, or high-level services from a certified Progent professional,
call 510-300-1400 or visit Contact Progent.