Network Appliances must be under manufacturer's on-site warranty program
Can Progent help set up pilot systems to help our company test new technology?
Progent's Test and Training Lab located at the QTS Internet Data Center in Sacramento can be used for testing line-of-business applications, creating cost-effective migration procedures, assessing and optimizing performance, planning or validating disaster recovery strategies, resolving compatibility problems, and building training environments for the latest products and technologies. For Progent customers who lack adequate internal resources to configure effective pilot environments, the lab reduces capital costs and engineering risk and helps keep critical IT initiatives on schedule.
Can Progent help us move our data center to a colocation facility?
There are several hundred enterprise-class colocation centers in the and major cities across the United States, and Progent's Internet data center consulting professionals can enhance your systemís fault tolerance and performance by helping you choose a remote data center site that meets the specific requirements of your enterprise including geographic location, space, connectivity, affordability, and value-added features and services. Progentís data center IT services are designed for companies with equipment located at colo hosting sites and requiring timely in-person service at the collocation facility plus remote support from Microsoft and Cisco Premier Certified professionals. Progent provides a selection of collocation center support services including system topology evaluation, Windows and Linux server integration and maintenance, tech support for server and communications networking, development and deployment of high availability systems, architecting and deploying layered security defenses, firewall configuration and support, configuring load balancing solutions, and planning fault tolerant server and storage clustering configurations.
Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey helps you to plan and install a 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network adapted to your environment, offering your business a WLAN that delivers the coverage, performance, capacity, Quality of Service, data protection, and roaming capability your company needs. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed onsite service. Progentís on-premises wireless survey includes onsite walkthroughs, spectrum and security audits of your current wireless network, evaluation of your buildingís floor plans, testing for RF interference, signal propagation modeling, selection of the best locations for customer-specified Wireless Access Points (WAPs) such as Cisco Aironet APs, Meraki cloud-managed APs and Apple AirPort equipment, and a detailed document describing the new WLAN.
Does Progent support Juniper and NetScreen Products?
Progent's Juniper-authorized network engineers can assist you to design and implement Juniper Firewall and VPN platforms, optimize and support your network infrastructure, and migrate efficiently from discontinued products to current releases. Progent's Junos OS consultants can provide support for Juniper's flagship network operating system to enable you to simplify the management and improve the protection of your Juniper VPN devices firewalls, and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS software products and can assist organizations manage networks that incorporate a mix of Juniper's software platforms.
Can Progent help us integrate and manage Android smartphones?
Progent's Android phone integration consulting have years of experience delivering online and on-premises support for organizations of all sizes who need to incorporate Android phones and tablets into their information systems so that users can be productive while on the go. Progent has the range of skills to solve technical issues that span multiple vendors and that represent a combination of legacy and current technology. Progent provides cost-effective online technical support to help you with any stage of planning, configuring, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed support to assist you to resolve especially challenging IT issues, or Progent can provide comprehensive project management support to help you complete strategic IT initiatives on time and within budget. Progent can assist with local, cloud-based, or hybrid network environments and offers expertise with operating systems, applications, management tools and network infrastructure. Progent also can provide specialized group or one-on-one training to show you how to manage and operate Android phones efficiently.
What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is dedicated to providing the best level of online network support offered anywhere for both urgent and non-critical issues. For urgent problems that impact multiple workers, crucial personnel, or a mission-critical program, the TRC can respond in less than an hour. For non-critical issues, the TRC will within two hours. Under any circumstance, your ticket will be created promptly and correctly, You will be sent an acknowledgement from the trouble ticket system, and the TRC will contact you on each corrected issue to confirm you are comfortable with the outcome and willing to close out the trouble ticket. Find out more about Progent's TRC Customer Commitment.
Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 introduces a revamped design that improves cloud readiness, supports popular smart phones and tablets, allows one-time sign-on with Azure AD, and strengthens security. Progent's experienced Dynamics GP 2015 R2 consultants have the depth and breadth of technical skills and experience to resolve the critical technical and business issues involved with upgrading to Dynamics GP 2015 R2 and can help your organization to perform an efficient migration that will maximize the return on your investment in this mission-critical product.
What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's certified Office Word and Office 365 Word consultants can provide a wide selection of affordable remote support services to assist your organization to manage and troubleshoot your existing Microsoft Office Word solution or help you to move to a current version of Office Word. Services available from Progent's Word experts include VBA software development, isolating and resolving compatibility problems between different releases of Word, interfacing Office Word with other Office applications like Office Excel and Outlook or with third-party data sources and add-ons,infrastructure enhancements for dependable. reliable cloud connectivity, security support, and smart phone integration, and remote Microsoft Office Word and Office 365 Word training customized for individuals or groups.
What are the key features of Progent's IT outsourcing packages?
Features of Progent's IT outsourcing packages include system evaluation to ensure that your network satisfies professional standards of security and remote access, 24x7 system monitoring using Microsoft Operations Manager to resolve issues before they impact your business, if required Help Desk Support from Progent's technical staff, security audit to help protect your system from intruders and virus attacks, application of Service Packs and security patches for servers and software, reduced rates on Progentís remote and on-site troubleshooting services, and access to Progentís staff of Microsoft-certified IT consultants and support technicians.
How Can Progent help us to use Microsoft Power BI for business analytics?
Progent's Power BI consultants can assist your business to plan, deploy, maintain, update or troubleshoot your Power BI environment. Progent's database experts can help you to organize your source data for Power BI reports and dashboards. Progent can assist you build and administer a local, cloud based, or hybrid network model to run Power BI. For details, visit Progent's Power BI integration consulting.
How can Progent help us with SQL Server 2016?
SQL Server 2016 offers major improvements in performance, scale, security, high-availability, mobile computing integration, plus built-in BI. New features include PolyBase for handling SQL and NoSQ databases simultaneously for big data applications, Jason support, Always Encrypted mode, Mobile Report Publisher, and seamless management of on-premises and cloud operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide remote and onsite support to help organizations of any size to plan, implement, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft products including Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics ERP, Skype for Business, and System Center Operations Manager.
How does Progent handle problem escalation?
Progent follows a collaborative approach to problem escalation, making it possible to solve even the most challenging network issues that can crop up occasionally. By leveraging 100s of consulting-years of background from Progent's Microsoft and Cisco-premier consulting staff, Progent can rapidly and cost-effectively fix networking problems that would stymie ordinary IT service companies. Working with thousands of businesses on installation and troubleshooting projects every year gives Progent a well-grounded understanding on what approaches succeed and which ones do not in solving network problems.
Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager, formerly named CallManager, is the foundation of Cisco's collaboration portfolio. Unified Communications Manager and Unified Communications Manager Express provide a borderless IP-PBX solution by integrating with unified messaging apps like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's CCIE-certified CUCM experts can assist with any aspect of CUCM configuration and debugging in areas such as integrating Cisco VoIP phones and desktop video IP phones, reviewing dial plans, integrating SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE networking support, creating UCS server failover solutions for high availability, and integration with Microsoft Exchange Server and Skype for Business.
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If your small business is in Stanislaus County
and you need computer help, IT outsourcing, or high-level expertise from a certified Progent engineer,
call 209-653-5404 or visit Contact Progent.