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Can Progent help us automate network infrastructure mapping and management?
ProSight WAN Watch infrastructure monitoring and management service makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Learn about the complete ProSight line of low-cost outsourced network management services for small and medium-size businesses.
Does Progent offer help with specific Apple Mac applications?
Progent's experts in Mac technology can assist the creative aspect of Apple macOS and OS X environments by providing support services and knowledge transfer in graphics, sound, and motion. Progent's professionals can provide expertise in a variety of Apple macOS and OS X desktop programs including Photoshop, InDesign, Logic Pro, MOTU Digital Performer, Apple Motion, and Adobe After Effects. Progent can also help you with discrete projects like scanning or digitizing audio or video or setting up an audio post production lab.
Does Progent offer fast and affordable network health audits?
Prosight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner and safer AD environment. Both versions also provide the ongoing benefits of cutting-edge remote network monitoring and management technology. These benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. To learn more about ProSight Network Health Checks and to view sample reports, visit ProSight Network Audits.
Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open design of Microsoft Dynamics GP makes it affordable to develop custom Great Plains programs that provide all of the core functionality of proven Microsoft Dynamics GP solutions but also meet the specialized requirements of your organization. With access to the Modifier with Microsoft Visual Basic for Applications, developers are able to work with the most popular programming environment in the IT world to adapt Microsoft Dynamics GP information views, supplement or change business logic, produce custom forms and reports, or extend integration with Microsoft Office applications. Progent's expertise with Microsoft .NET support, SQL Server 2016 integration and development, Microsoft SQL Server 2014 programming and troubleshooting, and development experience with VBasic, XML, and other developer environments makes it possible to tailor specialized mission-critical programs and eCommerce solutions that work transparently with Microsoft Dynamics GP.
Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager, originally branded CallManager, is the center of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Unified Communications Manager Express (CME) offer an advanced IP-PBX by integrating tightly with applications that include Cisco Unified Communications Manager IM and Presence Service, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager experts can assist with any facet of Unified CM setup and troubleshooting in areas that include integrating Voice over IP phones and desktop video IP phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE networking support, designing Cisco UCS server clustering solutions for high availability, and integration with Exchange Server.
What are the benefits of Progent's documentation of support services?
Progent provides full and meaningful documentation of all support work to make sure clients do not feel ďcaptiveĒ to their IT service provider. Progent sends e-mail documentation of support activity shortly after completion of each service task, and also sends a printed copy along with monthly invoices. Complete network support documentation makes it easier for clients to move to a different support provider or assume more support duties internally. Good support reporting also give management the information required to determine the value of maintenance services and develop more realistic IT expense projections.
Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-certified IT experts have in-depth information technology industry backgrounds, in the trenches of business network support, performing a wide variety of IT projects for a diverse selection of clients. Every Progent consultant carries a proven set of personal best practices from this extensive industry background, and these are further refined by the corporate-wide best practices training that Progent teaches its consulting team. For larger projects, Progent consulting staff utilize the Microsoft Solutions Framework structure for service delivery which divides projects into discrete and manageable phases that decrease the possibility of a project getting out of control.
Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified wireless consultants can provide Cisco Aironet wireless AP consulting and Cisco wireless controller expertise so you can benefit from the 802.11ac Wi-Fi standard to get three times the speed for your wireless network while extending the coverage.
Can Progent help us configure or troubleshoot Cisco Small Business 100/300/500 WiFi Access Points?
Cisco's Small Business 100, 300 and 500 series of APs are Linux-based units intended as entry-level wireless solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi network experts can provide online or onsite integration and debugging support to assist you to design, implement, update, tune, administer and debug Cisco Small Business wireless AP environments of any size or topology. To learn more about Progent's consulting services for both current and older Cisco Small Business 100, 300 and 500 series of wireless APs, see Cisco Small Business WiFi access points system design and troubleshooting.
How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has published an IT outsourcing white paper that details the benefits businesses of all sizes can derive by outsourcing or co-sourcing IT support and other computer services. Progent has also produced IT Outsourcing fact sheets for three service bundles targeted for small and mid-sized organizations.
How can Progent help my company manage our Windows 8.1 devices?
Progent's Microsoft-certified Windows 8.1 consultants can provide a variety of technical services to assist companies of all sizes to maintain, administer, and troubleshoot IT systems that incorporate desktops, notebooks, tablets, or Windows phones powered by Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration help.
Can Progent help us migrate to System Center 2016 Configuration Manager?
Configuration Manager 2016 automates application and device provisioning and updating, simplifies security and compliance settings control, keeps track of network assets, protects against corporate data leakage, performs health reporting, allows safe end-user self service, and delivers a single control mechanism for administering mixed-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration experts can help you with any aspect of designing, installing, using and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid networks.
Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services, included with Windows Server and Windows desktop, is a sophisticated role for web site hosting and application development. The new releases provide improved security, dependability, expandability, and troubleshooting while also delivering significant improvements in automated management. Many popular extensions to IIS have been built into newer releases including the Request Filter Module (previously called URL Scan), which is able to prevent potentially harmful HTTP requests from being processed by hosted web applications. Progent's Internet Information Services consultants can help you to configure IIS and the latest extensions to IIS Manager like the GUI interface for controlling FastCGI programs.
Can Progent provide the consultation of a CISA-certified cybersecurity auditor?
The Certified Information Systems Auditor accreditation is a globally recognized qualification that represents expertise in IS security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants undergo an extensive test given by the ISACA professional group. Progent offers the services of a CISA-Premier network security audit consultant able to help companies in the fields of information systems audit process, IT enforcement, systems and infrastructure ROI, information technology service delivery, protection of information assets, and business continuity planning.
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If your small business is in Stanislaus County
and you are in need of technical help, information technology outsourcing, or advanced services from a certified Progent professional,
call 209-653-5404 or visit Contact Progent.