|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
How does Progent handle problem escalation?
Progent uses a team approach to problem escalation, making it possible to resolve even the toughest network issues that can appear from time to time. By leveraging 100s of consulting-years of background from Progent's Microsoft and Cisco-certified consulting staff, Progent can quickly and economically solve issues that would stymie ordinary IT support companies. Working with thousands of customers on implementation and troubleshooting tasks every year provides Progent a unique understanding concerning which techniques work and which do not in resolving network issues.
Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-premier IT experts have in-depth real-world industry backgrounds, in the trenches of business network support, performing a wide variety of networking projects for a broad assortment of customers. Every Progent IT professional brings a set of personal best practices from this extensive industry experience, and these are further enhanced by the corporate-wide best practices training that Progent instills in its consulting staff. For larger engagements, Progent experts utilize the Microsoft Solutions Framework (MSF) model for service delivery which breaks projects down into well defined and manageable phases that reduce the possibility of a project getting out of control.
Can Progent help us with desktop and mobile device configuration management?
Progent offer Microsoft System Center Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune expertise to consolidate and simplify the management of your PCs along with your web-facing tablets and smartphones. Progent can assist you to upgrade smoothly to SCCM 2012 from an older device management solution or help you to enhance your existing SCCM 2012 ecosystem to support your evolving IT requirements.
How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include customized training designed for clients who desire to expand their knowledge of mainstream office productivity software and network technology. Find out more about Progent's Office Word and Microsoft Office 365 Word custom training, Microsoft Office Excel and Microsoft Office 365 Excel training and programming help, MS Project training, and classes on macOS and OS X applications. Progent also offers live online webinar education seminars. Virtual online classes provide a versatile and low-cost solution for training your IT staff to use a broad selection of important software products.
Progent also provides detailed documentation for all services performed. These comprehensive service reports offer your in-house IT staff a concise and helpful history of important technical issues concerning your network and can provide insight on how to prepare for and resolve problems in the future.
How can Progent help us take full advantage of Microsoft Project Server?
Progent's certified Microsoft Project Server experts can provide advanced remote and on-premises support for Project Server and for all Microsoft platforms that integrate in conjunction with Project Server. Consulting services offered by Progent include Project Professional planning and support, SharePoint Server 2013 planning and configuration, SQL Server 2016 integration and development, SQL Server 2014 support, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Office Excel and Microsoft Office 365 Excel development, and Office and Office 365 PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE network consultants to assist you to enhance your infrastructure to accommodate local, branch office, home-based, and mobile users so that they can utilize Project Server 2010 to work together safely and efficiently. Progent's network security experts can assist you to adopt and police security workflows that safeguard important business data without disrupting productive information exchange.
How can Progent help my company manage our Windows 8.1 devices?
Progent's Microsoft-certified Windows 8.1 experts can provide a variety of network consulting services to assist companies of all sizes to maintain, manage, and repair environments that incorporate workstations, notebooks, tablets, or smartphones powered by Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration support.
Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's certified Microsoft Office and Office 365 experts can assist companies to integrate Microsoft Office desktop and Office 365 apps including Office Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a seamless productivity solution that provides quick ROI and enables improved business outcomes. Progent can assist you to interface Office or Office 365 apps with one another and with other key Microsoft platforms including SharePoint, Microsoft Exchange Server and SQL Server running locally or in the cloud. Progent's consultants can also help you to fix compatibility issues between various releases of Office desktop and offers live online Microsoft Office and Office 365 training to individuals or teams.
What VMware virtualization products are supported by Progent?
Progent offers the assistance of a certified VMware VCDX expert to help you design, configure, manage and troubleshoot VMware vSphere-powered virtualization ecosystem for local networks, cloud environments, or hybrid cloud systems. Progent's VMware vSphere and NSX consultants offer world-class knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent offers extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide maximum availability, data security, and application mobility.
How can Progent help us with SQL Server 2016?
Microsoft SQL Server 2016 offers significant improvements in performance, scale, security and compliance, high-availability, mobile computing integration, and integrated business intelligence. Innovations include PolyBase for handling structured and unstructured databases in one appliance for big data applications, Jason support, Always Encrypted mode, Mobile Reports, and seamless control over local and cloud-based resources. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide online and onsite expertise to help organizations of all sizes to plan, deploy, manage or troubleshoot any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft platforms such as Windows Server and Hyper-V, Exchange, SharePoint, Dynamics GP, Skype for Business, and SCOM.
Does Progent support Citrix desktop virtualization software?
Progent's Citrix virtual desktop consultants can help your business to design, install, manage, and troubleshoot a virtualized Windows desktop and application delivery solution by offering XenDesktop expertise and XenApp support. Progent's Cisco-certified CCIE network consultants can show you how to enhance your network for delivering server-side and client-side applications, and Progent's remote datacenter management and support experts can help you to administer and support an off-site datacenter that offers high uptime, enhanced protection, and fast recovery. Progent's Citrix technology experts can also help you with other virtualization solutions from Citrix by providing Citrix XenServer expertise and Citrix Essentials for Hyper-V support.
Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager (SCDPM 2016) offers small to mid-size businesses automatic backup and easy restore functions for Microsoft networks. Data Protection Manager 2016 offers application-aware protection for critical platforms like SQL Server, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, works with virtual machines hosted by Hyper-V and VMware, and integrates seamlessly with Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified DPM 2016 consultants can help you to design, implement, administer, and repair a multi-site backup/recovery system powered by Data Protection Manager 2016. Progent can help you to upgrade from an older version of Data Protection Manager or from an outdated solution, and Progent can tune your DPM 2016 ecosystem for on premises, hosted, cloud or hybrid deployment models. Progent can provide online or onsite consulting expertise and can provide as-needed expertise to help you through challenging issues or provide comprehensive project management services to help you finish your Data Protection Manager 2016 initiative on time and on budget.
My business application needs 24x7 support. Can Progent help?
Progent's low-priced after-hours remote technical support program provides companies 24x7 access to remote support from Progent's Technical Response Center. Support services offered outside normal business hours include fixing problems with Windows server products, Windows desktop support, assistance with MS Office applications, network and system backup/restore, and basic routing and switching support for Cisco networking products.
More Questions and Answers
If your small business is in Stanislaus County
and you need computer help, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer,
call 209-653-5404 or visit Contact Progent.