Onsite Service Available in Stanislaus County, Modesto, Turlock, Ceres, Oakdale, Riverbank, Patterson, Waterford, Newman, Hughson

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

What pricing structure does Progent use for support services?
Progent's simple per-minute billing model has no complex contracts, retainers or hidden fees. Many competitors have minimum billable time or other additional fees that increase service. For remote support from Progent during normal business hours, you only pay for the actual time spent working on your problem. If it only takes ten minutes to fix your problem, then you are only charged for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you are charged only for the time when Progent's team member is actually onsite solving your issues. Just Progent's competitive per-minute rate. For emergency same-day onsite service calls, you may be billed for our engineerís travel time, but not a higher emergency rate. Since Progent has a large pool of expert consultants located within the entire service territory, an available expert is usually close by to assist. Progent can in addition dispatch on-premises service to most zip codes in the United States within 24 hours of receiving a support call. Progent's remote support team has delivered help to small companies in every state in the U.S (See Progent's customer testimonials.)

How Can Progent Help with Windows Server 2008 R2?
The complexity and versatility of Microsoft Windows Server 2008 requires an IT consultant with hands-on experience and broad knowledge in architecting and deploying efficient end-to-end business technology networks. The experience of Progent's seasoned Windows Server experts, with an average of over 10 years of background supporting Microsoft-powered technology, assures your success in supporting and managing your Microsoft Windows Server 2008 environment. Progent's certified Windows Server 2012 R2 experts can also assist you to evaluate the advantages of migrating from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on creating a hybrid architecture that combines on-premises resources with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud integration.

Does Progent offer support for Microsoft SQL Server 2012?
Progent offers the support of certified SQL Server 2012 consultants as well as seasoned software programmers, DBAs, project managers, Cisco-certified network architects, business continuity planning specialists, and certified data security consultants to help your business to manage your SQL Server 2012 environment and configure an efficient and safe network infrastructure that lets you realize the full strategic benefit of SQL Server 2012. Progent can also assist your company to upgrade to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

Can Progent help our business relocate our IT infrastructure?
Progent can supply Microsoft and Cisco-certified network consultants who can assist you with a seamless business network relocation to a new building or campus, including data center selection and deployment, project management, defining a comprehensive security strategy that covers physical site security, ISP and telecommunications carrier selection and synchronization, and non-disruptive network upgrades. Progent can in addition assist your company to select a remote data center to support your key servers, prepare your environment, and deliver continuing colocation site IT services.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís BI reporting experts offer remote and onsite expertise to assist your organization with any phase of BI reporting from troubleshooting or enhancing reports to planning and deploying a comprehensive BI environment. Progent's management reporting consultants can assist your company to support your existing BI system, assist you to upgrade reports from an outdated reporting product to a modern one, and deliver custom remote mentoring to meet your individual needs. Progentís management reporting and analytics professionals offer expertise in the leading business intelligence reporting tools such as Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, and Report Designer.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 introduces a revamped architecture that improves cloud integration, works with the most popular handheld devices, allows one-time sign-on with Azure AD, and strengthens security and compliance. Progent's certified Microsoft Dynamics GP 2015 R2 consultants and developers have the depth and breadth of technical skills and experience to resolve the critical IT and business challenges involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to perform an efficient migration that will maximize the business value of your investment in this powerful product.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training created for clients who desire to increase their understanding of mainstream office productivity software and network technology. Learn more about Progent's Microsoft Office Word and Microsoft Office 365 Word training, Microsoft Excel and MS Office 365 Excel training and programming help, Microsoft Project training, and classes on macOS and OS X applications. In addition, Progent offers live remote webinar education classes. Virtual online classes offer a versatile and affordable way for teaching your IT staff to operate a broad range of important software products.

Progent also offers itemized documentation for all delivered services. These comprehensive service reports provide your in-house IT staff a convenient and helpful history of important technical issues surrounding your IT system and can shed light on how to anticipate and fix problems to come.

Who founded Progent?
Progent's founder and head of engineering, Les Kent, was the architect for a multi-media networking solution that earned Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year network support veteran and has managed the creation and implementation of hundreds of innovative information technology solutions using Microsoft technologies. Mr. Kent established Progent in order to meet the needs of small companies who can't justify the expense of supporting a large IT organization but who still need information networks with enterprise-class dependability, security, and performance.

How can Progent's consultants help with Microsoft SQL Server?
Progent's Microsoft-certified SQL Server consultants, database software developers, database administration experts, project managers, Cisco network infrastructure architects, disaster recovery/business continuity planning specialists, and certified data security consultants can help your business to support and enhance your SQL Server environment, build or troubleshoot database business software, evaluate the potential benefits of upgrading Microsoft SQL Server 2016 or migrating to SQL Server 2014 from an earlier release of SQL Server or from a different database platform, install pilot environments at your site or at Progent's test lab, plan and carry out a smooth migration to SQL Server, and define a cost-effective and secure IT infrastructure that helps you maximize the business benefit of SQL Server.

Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Small Business Server (SBS) family is no longer offered by Microsoft, this powerful package remains popular. Progent provides a range of Microsoft SBS support services for all versions of the platform. In addition, Progent's Windows Server Essentials consulting experts can assist your organization to evaluate the potential advantages of moving from an on-premises environment based on SBS version 2011 or earlier to a more cloud-centric network by implementing a migration to Windows Server Essentials and to Microsoft's cloud-based application software. Whether your resources are hosted on a local datacenter, in the cloud, or across a combination of of both, Progent offers full-service consulting, troubleshooting, and software design and programming services for Microsoft's core platforms including Windows Server, Exchange, SharePoint Server, and SQL Server.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent has put together two ultra-affordable service bundles intended to allow small businesses to get an independent network security evaluation from a premier security consultant. With Progent's External Network Security Inventory Checkup, an engineer administers a comprehensive test of your network from outside your company firewall to uncover possible weaknesses in the security posture you present to the outside world. With Progent's Internal Security Inventory Scan, an engineer executes a system scan from a secure machine inside your firewall to uncover your exposure to internal attacks. The two security inventory services are set up and run from a protected external site.

How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's System Center 2012 consulting experts have over a decade of experience configuring, maintaining and troubleshooting the key platforms included with System Center and can assist your organization to design, configure, manage, and repair your System Center 2012 R2 solution to optimize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected fabric. Progent also can provide System Center 2016 upgrade consulting to assist your organization to transition to the current version of Microsoft System Center from a previous release or from a third-party datacenter management solution to deliver the benefits of enterprise-class provisioning, automation, security and compliance, plus infrastructure and critical application performance monitoring.

More Questions and Answers

If your small business is in Stanislaus County and you are looking for computer support, IT outsourcing, or top-level services from a certified Progent consultant, call 209-653-5404 or visit Contact Progent.

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Progent's Office and Office 365 consultants can help businesses to incorporate Microsoft Office desktop and Microsoft Office 365 applications such as Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a seamless solution that offers quick return on investment and enables better business outcomes. Progent can help you to integrate Microsoft Office or Office 365 applications with one another and with other key Microsoft platforms such as SharePoint, Exchange Server and Microsoft SQL Server deployed locally or in the cloud. Progent's consultants can also assist you to fix compatibility problems between various releases of Office and offers customized online instruction to individuals or groups.

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Progent offers organizations of all sizes enterprise-class network remote or onsite consulting services for networks based on Windows technology and Microsoft's .NET servers including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier network consulting experts also can provide security consulting for companies varying in size from the small office to the global enterprise.

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The Certified Information Systems Auditor accreditation is a globally recognized achievement that represents mastery in IS security auditing. Accredited by ANSI, the CISA credential has candidates pass a comprehensive test given by the ISACA international professional group. Progent can provide the services of a CISA-Premier Cybersecurity audit professional trained to assist businesses in the areas of IS audit process, information technology administration, network assets and infrastructure ROI, information technology support, safeguarding of information resources, and business continuity preparedness.

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Progentís high availability interoffice connectivity and 24x7 network infrastructure professionals can help small businesses achieve zero-downtime Interoffice connectivity via fully redundant system architectures featuring automatic failover. Progentís CCIE engineers can design and implement high-availability Inter-office connections supported by non-stop EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can show you how multi-path connections and automatic fail-over can provide affordable 24x7 interoffice connectivity.

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Microsoft Windows SUS enables network managers to deploy and track the latest Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft Software Update Services, IT personnel can completely and effortlessly manage the distribution of updates that are published through Microsoft Update to servers and workstations in a company. Progent can help you with technical details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft Windows Server Update Services deployment, setting up client's computers, establishing the Group Policy parameters, and ensuring your Microsoft Software Update Services Group Policy Object is associated with an Active Directory container that makes sense for your network environment.

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Progent's ProSight Email Guard solution uses the technology of leading data security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter.

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Progent's pricing model is to charge for remote service and on-premises help by the minute. Consequently, you are charged only for delivered services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no retainer for support services provided during normal business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates large bills for fast solutions so you will not be forced to permit less critical problems to fester.

Modesto Computer Network Specialist California Network Help
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Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive backgrounds creating corporate security designs for IT networks with multiple sites, mobile workers, and line-of-business web-based applications. A Progent ISA Server engineer is ready to help your small or mid-size business design and implement an installation of Microsoft ISA Server 2004 that meets your IT security requirements without restricting your network.

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Progentís wireless consultants can help small businesses plan, choose, pilot, deploy and maintain protected building-to-building wireless bridges that integrate seamlessly into your existing network while offering a level of security that matches or exceeds wireline connections. Progent offers experience in wireless LAN products from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can show you how to identify and install the wireless connectivity solutions that match your company needs.

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Progentís Wireless Site Survey assists you to plan and implement a WiFi network adapted to your environment, providing your business a WLAN that has the coverage, speed, load-handling capability, Quality of Service, data protection, and hand-off ability your business requires. Progent's Wireless Site Survey services are offered either as an economical online service or as a more comprehensive onsite service.

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Progent offers nationwide urgent help and consulting services for companies that run UNIX, Linux, or Sun Solaris networks or whose information systems feature a mix of UNIX and Microsoft products. Online IT help provides optimum leverage for your information technology dollar by preserving client efficiency and shortening the time billed for computer analysis and repair. Advanced remote support technology and skilled technicians and engineers combine to enable Progent to handle the majority of IT problems without squandering time and expense by going to your site. In most of cases your IT issues can be remediated over the phone or through a mix of telephone help and online network analysis. Progent can make available Cisco certified CCIE network engineers and CISA premier security professionals to help with the most challenging network issues.

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Progentís Microsoft-certified consultants offer small and midsize companies IT consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, teams and data. SharePoint Portal Server provides a common location for your employees or customers to access, manage, share and interact with relevant data, documents, and applications and to communicate with other people. It allows faster and better decisions, more effective sharing across groups and more streamlined business practices. The main objective of SharePoint Server is to bring together, in a relevant way, all of the many sources of knowledge accessible inside and without an organization. Windows SharePoint Services connect employees, customers, workgroups and projects with the information theyíve created in a way that makes data convenient to find, download and apply.

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Cisco's PIX firewalls have reached end of life and Cisco might not offer support these legacy devices. Progent continues to offer technical support for Cisco's PIX firewalls to help you with maintenance and management and Progent can in addition help you assess whether to move up to the latest firewall products available from Cisco. Progent's Cisco-certified specialists can help you plan and implement a cost-effective migration to Cisco ASA 5500-X firewalls following leading practices.

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