Onsite Service Available in Stanislaus County, Modesto, Turlock, Ceres, Oakdale, Riverbank, Patterson, Waterford, Newman, Hughson

More Questions and Answers

Can Progent help us design data protection backup/restore solutions for our at-home workers?
Progent can help small and mid-size businesses to plan, deploy, verify and troubleshoot backup solutions to support telecommuters. To learn about Progent's backup/restore consulting services for an at-home workforce, visit backup/recovery services for teleworkers.

What are the advantages of being a Microsoft-certified Partner?
Because Progent is a Microsoft-certified Partner, each Progent MCSE support engineer and IT consultant has access to the technical and educational tools required to deliver the best network support available. Progent can provide world-class expertise in the architecture, deployment and troubleshooting of Microsoft-based information network solutions. Progent's Microsoft-certified IT support professionals offer Active Directory consulting, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 management, Exchange Server 2003 upgrade help, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 integration, Windows Server 2008 R2 consulting, plus Windows 10 planning and migration support, Microsoft Windows 8.1 consulting, Windows 7 maintenance, Microsoft Office and Office 365 application development and training, and Dynamics GP (Great Plains) customization.

Can Progent help us manage the personally owned endpoint devices of our at-home workers?
Progent can assist small and medium-size businesses to implement efficient endpoint management platforms for administering endpoint devices operated by telecommuters. To learn about ways Progent's consultants can help you to manage and monitor the endpoints of your at-home workers, see consulting for managing and monitoring the remote endpoints of your telecommuters.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can assist you to configure, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all models of Cisco's IP phones from legacy Voice over IP products to the newest HD media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly branded CallManager, or with Unified CM Express to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified CM apps such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, configuring SIP trunks and CUBE internetworking, deploying ISR routers with CUBE VoIP networking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.

Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales processes, vendors can broaden their market, lower their cost of sales, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can shorten development time and expedite your ROI.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager (SCDPM 2016) provides small to medium-size organizations automatic backup and easy recovery capabilities for Microsoft-based networks. SCDPM 2016 delivers application-aware backup for key platforms like Microsoft SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, works with virtual machines hosted by Windows Hyper-V and VMware, and integrates seamlessly with Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified SCDPM 2016 consultants can help you to design, deploy, manage, and repair an enterprise-wide backup/recovery solution built around Data Protection Manager 2016. Progent can help you to migrate from an older release of DPM or from an outdated solution, and Progent can tune your SCDPM 2016 ecosystem for on local, hosted, cloud-based or hybrid deployment models. Progent can provide online or onsite consulting expertise and can deliver occasional expertise to help you through challenging issues or deliver comprehensive project management services to help you complete your Data Protection Manager 2016 deployment on schedule and within your budget.

Can Progent help us provide endpoint security for our at-home workers?
Progent can assist small and mid-size companies to install endpoint security defense solutions and provide cleanup expertise for remote workers. To learn about Progent's endpoint security protection consulting services for remote workers, see security defense consulting services for telecommuters.

Does Progent offer support for video conferencing and immersive telepresence?
Progent can provide the support of a certified video conferencing consultant with an extensive background deploying products from the major telepresence vendors including Cisco, Polycom, LifeSize and Radvision and can assist your company to design, install, expand, or troubleshoot a video conferencing environment that protects your current investment and optimizes the strategic value of your IT network. Progent can also provide the expertise of network infrastructure engineers who can help businesses of all sizes to build and troubleshoot a communications network that delivers the speed, dependability, security, and scalability required to accommodate your video conferencing/telepresence solution.

How can Progent help businesses create wireless solutions?
Progent's wireless integration consultants have broad backgrounds in the implementation and maintenance of wireless information technology and can help your IT team to design, install, manage and troubleshoot wireless ecosystems that are compliant, resilient, expandable, easy to administer and operate, able to handle your vital applications, and transparently integrated into hybrid cloud networks. Online and on-premises expertise provided by Progent span a selection of wireless solutions and include smartphone and tablet management, Wi-Fi network design and deployment, Wi-Fi site surveys, wireless IP phone configuration, and building-to-building wireless integration.

More Questions and Answers

If your small business is in Stanislaus County and you require technical assistance, information technology outsourcing, or top-level services from a certified Progent engineer, call 209-653-5404 or visit Contact Progent.

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    Progent offers the support of a certified consultant with expertise deploying technology from the leading telepresence providers including Cisco, Polycom, LifeSize and Radvision and can assist you to design, install, expand, or maintain a video conferencing environment that protects your current investment and maximizes the strategic value of your information system. Progent also offers the services of infrastructure consultants able to assist companies of any size to create and maintain a communications network that delivers the performance, reliability, security, and expandability you need to accommodate your telepresence solution.

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    Progent can assist you in all facets of your migration to Microsoft Exchange Server 2016 such as designing high availability infrastructure for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your VMs, mailbox databases and logs; setting up HLB for high-availability client access services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

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    For enterprises with branches in or any region covered by Progent's engineers, Progent's Microsoft-Certified network consulting professionals and authorized Cisco network specialists offer a variety of network consulting services including project planning, Sarbanes Oxley compliance, office moves, enterprise security, network design, on-site or phone-based branch office support, and troubleshooting for colocation hosting facilities. A Progent IT consultant can show you how to design a multi-site network that makes efficient use of colocation facilities and Internet hosting sites. Progentís Microsoft Certified consultants can help large enterprises plan, deploy and maintain massive rollouts of the latest releases of Microsoft technology such as Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progentís Cisco Certified Internetwork Expert and CCNP experts can help you configure Cisco products for connectivity solutions that incorporate basic, high-performance, integrated, and wireless networking.

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    Exchange 2013 includes major enhancements to the capabilities of Microsoft Exchange Server 2010 and delivers powerful innovations plus a revamped architecture. These enhancements favorably impact vital areas like manageability, availability, security and compliance, operational costs, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to evaluate the potential business benefits of upgrading to Microsoft Exchange Server 2013, create an efficient validation and deployment plan, and educate your IT team to manage your Exchange Server 2013 solution. Progent also offers affordable remote consulting and support and management services for Exchange Server 2013.

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  • Les Kent has a 35-year track record of effective technology integration, executive management, sales, and operations. He has shown a knack for developing sophisticated IT solutions during his time as as a network architect, software developer, project manager, implementation expert, and problem solver for small businesses, new ventures, and major corporations.

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    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's disaster recovery consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data.

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    Progent's certified Microsoft Windows 2000 consulting staff can help you enhance the capability of your current Windows 2000 Servers and can streamline system administration, offer tech support and troubleshooting, and strengthen security. Progent can also show you how to create, rationalize, and execute a plan to migrate from Windows Server 2000 to Windows Server 2003. Progent is experienced in setting up test programs to eliminate the technical risk involved with moving to Windows Server 2003 by uncovering potential hardware and application compatibility problems.

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    Progent can provide economical remote access to engineers with expertise in a wide array of utilities and technologies that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations plus notebooks and smartphones. Progent can provide consulting support for all major data protection products such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take, MozyPro, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can help you to implement, enhance, or troubleshoot backup solutions for a variety of topologies such as on-premises, edge to datacenter, cloud, or a mix.

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    Progent provides nationwide online technical support and consulting services for companies that operate Sun Solaris networks or whose IT systems feature a mix of Solaris and Microsoft technology. Remote IT help offers maximum return for your IT dollar by protecting client efficiency and limiting the hours billed for network analysis and repair. Advanced remote support technology and experienced technicians and consultants combine to enable Progent to handle the majority of IT problems without wasting time and expense by traveling to your location. In the vast majority of situations your IT problems can be remediated by telephone or through a mix of telephone help and remote connectivity. Progent can make available Cisco certified CCIE network engineers and CISSP and ISSAP premier security specialists to help you with the toughest system issues.

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    If you are developing UNIX or Linux software on a network that has Microsoft Windows-based servers, PCs, and office applications, Progent offers comprehensive IT outsourcing that frees you to focus on your field of strategic know-how while avoiding the constant hassle of maintaining your company information system. Through the use of smart network monitoring and by providing remote and in-person assistance as your business needs it, Progent represents an affordable solution for maintaining an information network that provides high dependability, protection, and performance. Progent's developer support offerings include full-service it outsourcing, virtual server infrastructure, online and on-site service and troubleshooting, network monitoring services, and Help Desk Call Center services.

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    Progent can assist your business in any and all phases of your upgrade to Microsoft Exchange 2016 including designing HA infrastructure for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V strategy; specifying mass storage requirements for your VMs, mailbox databases and log files; setting up HLB for high-availability CAS services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

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    Progent's Microsoft-certified consulting experts have over 10 years of experience planning, implementing, optimizing and repairing Microsoft SCOM solutions and offer organizations of all sizes expert online or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that provides the performance and resilience needed to monitor your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent's SCOM consultants can also assist you to install and set up System Center 2012 Operations Manager management packs according to industry best practices for monitoring network fabric and Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive online or on-premises troubleshooting to assist you to fix serious issues detected by SCOM 2012.

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    Progent can assist small and mid-size businesses to provision their remote employees with efficient access to cloud applications and services.

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