More Questions and Answers
Can Progent help my company migrate to Windows 10?
Progent's Windows 10 planning and migration experts can assist organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from any earlier release of Windows. Online and on-premises assessment and migration services for Windows 10 provided by Progent's experts include ROI estimates, project management, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud solutions, mobile device management and synchronization, teleworker access, data and identity security, streamlined deployment and management, infrastructure optimization, wired/wireless convergence, business continuity planning, custom training for IT support personnel and end users, and ongoing technical help.
Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM), previously named CallManager, acts as the center of Cisco's collaboration solution. Unified CM and Unified CM Express provide a modern IP-PBX by integrating tightly with unified messaging apps like Unified CM IM and Presence Service, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can assist with any aspect of Unified Communications Manager configuration and debugging in areas that include integrating VoIP phones and video IP phones, reviewing dial plans, setting up SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE support, designing Cisco UCS server clustering solutions for high availability, and integration with Exchange and Skype for Business.
How can we outsource our network management to Progent?
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, patch management, automated backup and disaster recovery, infrastructure management, virtual machine hosting, and IT asset documentation management. To download Progent's eBook on the benefits of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.
Does Progent offer support for NetApp SAN storage solutions?
Progent offers enterprise clients online or onsite NetApp SAN consulting services for NetApp's complete line of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN technology supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, disaster recovery, and remediation. Progent offers Tier 3 support to help you to take care of problems with NetApp SAN storage environments quickly and affordably following industry best practices.
How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for enterprise customers, Progent uses a structured technique based on defined milestones in order to meet budgetary, scheduling, and technical targets while minimizing business disruption. Progent's methodology takes advantage of industry project management standards based on the leading practices described in the
Microsoft Solutions Framework (MSF) and includes requirements identification, design and architecture proposals, testing, required adjustments, and expert implementation. All phases are documented to create a detailed list of IT services delivered and to assist in ongoing network support.
Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
Progent's seasoned VoIP specialists can provide Cisco UC560 consulting support to assist you to manage your legacy UC500 VoIP gateway or plan and implement a smooth migration to a current VoIP solution.
Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
MS Exchange 2016 Server enhances the performance and simplifies the deployment of Database Availability Groups (DAGs), which offer automatic failover for high availability. Database Availability Groups in MS Exchange 2016 Server lower failover times by an estimated 33% compared to Microsoft Exchange 2013. Additional improvements include configuration defaults that enforce industry best practices for disaster recovery. Progent's Microsoft certified Exchange experts can provide DAG support services to assist your business to create, implement and manage a Database Availability Group solution the offers advanced security for your Exchange mailboxes.
What online services are available for maintaining Cisco routers?
Among the popular remote Cisco router consulting services available from Progent's certified Cisco experts are setting up hostname, DHCP, routing maps, logging, security logon banner and user accounts; configuring iBGP and HSRP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; reviewing NAT configurations, routing configuration, and BGP peering arrangements; upgrading router's IOS image; setting up and confirming failover; resolving VPN tunnel and routing issues; making a network diagram and documenting configuration; plus policy and redundancy planning.
Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Microsoft-certified consulting team members and experts in Virtual PC for Mac technology can help you to integrate your Apple macOS and OS X desktops with your Microsoft Exchange server through comprehensive Office 365 Outlook for Mac consulting. Progent will ensure that your Exchange Server is correctly configured and that WebDAV, LDAP and Outlook Web App are properly enabled. Progent can also provide a broad array of Microsoft Exchange support services such as systems integration, troubleshooting, security, remote access, performance tuning, plus spam filtering and email encryption. Progent also offers tailored one-on-one macOS training.
Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's desktop virtualization solutions lower the work required for network administrators to deploy applications so that they are standardized throughout a corporate workforce, offer the power to control access to critical information, and allow quick deployment of additional or upgraded desktops. In Microsoft Windows Server 2016, the Terminal Services tool has been enhanced and renamed Remote Desktop Services. Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind RDS streamlines client access, improves responsiveness, strengthens security, centralizes management, and offers a nearly transparent user environment. Progent's Windows Server 2016 engineers can assist your company to assess the business benefits of Microsoft's virtual desktop technologies, configure pilot and production deployments, optimize your system infrastructure to accommodate virtual clients effectively, evaluate and resolve security problems, and train your IT administrators to utilize industry best practices to gain maximum payback from client virtualization.
Does Progent offer the expertise of a CISM-certified cybersecurity management consultant?
Progent can provide the services of CISM Premier network security management consultants. The Certified Information Security Manager (CISM) organization describes the core competencies and international standards of skill that information security managers are expected to master. CISM provides business management the assurance that those who have earned their CISM certification possess the background and knowledge to provide efficient cybersecurity administration and consulting consulting.
Can Progent help with setting up and using Microsoft Project?
Progent's Microsoft Project Server and Project Online consultants offer advanced support in deploying and managing all editions of Microsoft Project and can deliver a broad variety of affordable online support services based on industry best practices to assist organizations of any size to receive all the advantages of this powerful platform. Services available from Progent include system design, installation and upgrades, setting up secure file and status sharing among onsite and offsite users, network infrastructure optimization, and customized webinar training classes.
Does Progent offer network monitoring support?
Progent offers a selection of Network Support Packages built around the advanced problem solving capabilities of Operations Manager, a cutting-edge server management software solution that tracks the reliability, performance and security of your information network and identifies anomalies before they can bring down your network. To give you additional understanding concerning the performance and stability of your system environment, Progent can help you deploy and operate leading network monitoring software based on the Linux operating system.
More Questions and Answers
If your small business is in Stanislaus County
and you are looking for technical assistance, information technology outsourcing, or advanced services from a certified Progent engineer,
call 209-653-5404 or visit Contact Progent.