Onsite Service Available in Stanislaus County, Modesto, Turlock, Ceres, Oakdale, Riverbank, Patterson, Waterford, Newman, Hughson

Locations with Onsite Support and Conference Facilities:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services

More Questions and Answers

Can Progent help my company migrate to Windows 10?
Progent's Windows 10 planning and migration experts can assist organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from any earlier release of Windows. Online and on-premises assessment and migration services for Windows 10 provided by Progent's experts include ROI estimates, project management, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud solutions, mobile device management and synchronization, teleworker access, data and identity security, streamlined deployment and management, infrastructure optimization, wired/wireless convergence, business continuity planning, custom training for IT support personnel and end users, and ongoing technical help.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM), previously named CallManager, acts as the center of Cisco's collaboration solution. Unified CM and Unified CM Express provide a modern IP-PBX by integrating tightly with unified messaging apps like Unified CM IM and Presence Service, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can assist with any aspect of Unified Communications Manager configuration and debugging in areas that include integrating VoIP phones and video IP phones, reviewing dial plans, setting up SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE support, designing Cisco UCS server clustering solutions for high availability, and integration with Exchange and Skype for Business.

How can we outsource our network management to Progent?
Progent offers a selection of budget-friendly, fixed-price services designed to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, patch management, automated backup and disaster recovery, infrastructure management, virtual machine hosting, and IT asset documentation management. To download Progent's eBook on the benefits of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.

Does Progent offer support for NetApp SAN storage solutions?
Progent offers enterprise clients online or onsite NetApp SAN consulting services for NetApp's complete line of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN technology supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, disaster recovery, and remediation. Progent offers Tier 3 support to help you to take care of problems with NetApp SAN storage environments quickly and affordably following industry best practices.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for enterprise customers, Progent uses a structured technique based on defined milestones in order to meet budgetary, scheduling, and technical targets while minimizing business disruption. Progent's methodology takes advantage of industry project management standards based on the leading practices described in the Microsoft Solutions Framework (MSF) and includes requirements identification, design and architecture proposals, testing, required adjustments, and expert implementation. All phases are documented to create a detailed list of IT services delivered and to assist in ongoing network support.

Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
Progent's seasoned VoIP specialists can provide Cisco UC560 consulting support to assist you to manage your legacy UC500 VoIP gateway or plan and implement a smooth migration to a current VoIP solution.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
MS Exchange 2016 Server enhances the performance and simplifies the deployment of Database Availability Groups (DAGs), which offer automatic failover for high availability. Database Availability Groups in MS Exchange 2016 Server lower failover times by an estimated 33% compared to Microsoft Exchange 2013. Additional improvements include configuration defaults that enforce industry best practices for disaster recovery. Progent's Microsoft certified Exchange experts can provide DAG support services to assist your business to create, implement and manage a Database Availability Group solution the offers advanced security for your Exchange mailboxes.

What online services are available for maintaining Cisco routers?
Among the popular remote Cisco router consulting services available from Progent's certified Cisco experts are setting up hostname, DHCP, routing maps, logging, security logon banner and user accounts; configuring iBGP and HSRP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; reviewing NAT configurations, routing configuration, and BGP peering arrangements; upgrading router's IOS image; setting up and confirming failover; resolving VPN tunnel and routing issues; making a network diagram and documenting configuration; plus policy and redundancy planning.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Microsoft-certified consulting team members and experts in Virtual PC for Mac technology can help you to integrate your Apple macOS and OS X desktops with your Microsoft Exchange server through comprehensive Office 365 Outlook for Mac consulting. Progent will ensure that your Exchange Server is correctly configured and that WebDAV, LDAP and Outlook Web App are properly enabled. Progent can also provide a broad array of Microsoft Exchange support services such as systems integration, troubleshooting, security, remote access, performance tuning, plus spam filtering and email encryption. Progent also offers tailored one-on-one macOS training.

Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's desktop virtualization solutions lower the work required for network administrators to deploy applications so that they are standardized throughout a corporate workforce, offer the power to control access to critical information, and allow quick deployment of additional or upgraded desktops. In Microsoft Windows Server 2016, the Terminal Services tool has been enhanced and renamed Remote Desktop Services. Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind RDS streamlines client access, improves responsiveness, strengthens security, centralizes management, and offers a nearly transparent user environment. Progent's Windows Server 2016 engineers can assist your company to assess the business benefits of Microsoft's virtual desktop technologies, configure pilot and production deployments, optimize your system infrastructure to accommodate virtual clients effectively, evaluate and resolve security problems, and train your IT administrators to utilize industry best practices to gain maximum payback from client virtualization.

Does Progent offer the expertise of a CISM-certified cybersecurity management consultant?
Progent can provide the services of CISM Premier network security management consultants. The Certified Information Security Manager (CISM) organization describes the core competencies and international standards of skill that information security managers are expected to master. CISM provides business management the assurance that those who have earned their CISM certification possess the background and knowledge to provide efficient cybersecurity administration and consulting consulting.

Can Progent help with setting up and using Microsoft Project?
Progent's Microsoft Project Server and Project Online consultants offer advanced support in deploying and managing all editions of Microsoft Project and can deliver a broad variety of affordable online support services based on industry best practices to assist organizations of any size to receive all the advantages of this powerful platform. Services available from Progent include system design, installation and upgrades, setting up secure file and status sharing among onsite and offsite users, network infrastructure optimization, and customized webinar training classes.

Does Progent offer network monitoring support?
Progent offers a selection of Network Support Packages built around the advanced problem solving capabilities of Operations Manager, a cutting-edge server management software solution that tracks the reliability, performance and security of your information network and identifies anomalies before they can bring down your network. To give you additional understanding concerning the performance and stability of your system environment, Progent can help you deploy and operate leading network monitoring software based on the Linux operating system.

More Questions and Answers

If your small business is in Stanislaus County and you are looking for technical assistance, information technology outsourcing, or advanced services from a certified Progent engineer, call 209-653-5404 or visit Contact Progent.

An index of content::

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Microsoft Dynamics GP/Great Plains can help you expand and control your company more efficiently by delivering deep access to decision-driving information and a fast return on investment. Microsoft Dynamics GP/Great Plains offers major business benefits such as its ability to expand the presence of your organization, handle your financials, automate financial operations, unify procedures across your company, refine inventory control, enhance order accuracy, grow revenue and shorten turnaround time, and increase free cash flow. Progent can help you set up and manage a robust, safe server and communications foundation to support Great Plains, and can provide expert Microsoft Dynamics GP consultants to help you reap all the advantages of your Microsoft Dynamics GP software.

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Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new attacks.

CISA Certified Information Technology Consulting Top CISA Certified Network Security Test
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Progent provides customized remote training for popular client apps and operating systems including Microsoft Office Excel, Word, Publisher and Outlook plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote instruction provides the advantages of conventional physical classroom instruction, such as instant interaction between clients and teachers, but eliminates the expenses of travel and the challenge of trying to synchronize the availability of many students. Available to single students or classes of all sizes, Progent's virtual training permits the teacher to conduct the seminar from a remote facility while the clients can be spread throughout a campus or across the the U.S. Virtual learning utilizes powerful learning aids like virtual white boards, real-time questions, and shared desktops. Classes can be brief and personalized to specialized topics or longer in duration and wider in scope.

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Progent offers comprehensive support for every step of your Exchange Server 2010 migration including outsourced or co-sourced project management services, site analysis, project planning, specification of new software and equipment required, recommended sourcing, pilot testing at client location or at Progent's test facility, setting up transitional coexistence of Microsoft Exchange 2010 and Exchange Server 2003 or 2007, deployment of the production system, decommissioning the previous servers, and webinar training for customer's support staff and users.

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Progent's Microsoft and Cisco-certified network engineers can assist your organization to determine the benefits of Exchange 2010 for your company and can help your IT staff to plan and carry out an efficient migration to Exchange Server 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 Server that will offer fast return on investment by improving your workers' efficiency, lowering the expense of equipment and support, simplifying administration, and consolidating your key communications technologies.

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For advanced project management support, Progent offers access to senior information technology experts with decades of experience in IT management, application development, and business process engineering for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers offer project management expertise to assist enterprise customers follow best practices to ensure that development or deployment projects are completed on time and within budget.

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Progent's Microsoft-certified consultants can help your business to plan for, deploy, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate efficiently to Configuration Manager 2012 from a legacy device management solution or assist you to enhance your existing SCCM 2012 environment to accommodate your evolving IT needs. In addition, Progent can assist you to create a software foundation that fully supports SCCM 2012 by delivering advanced consulting support for related Microsoft technologies such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services, and IIS.

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Progent's Network Help Desk Outsourcing Support Services for PC desktop technical support are designed especially for small businesses who need fast availability of a Help Desk Call Center with expert telephone support and effective escalation capability but who must work within a restricted network support budget. Important components of Progent's Help Desk Outsourcing Services are Helpdesk Support, Optional Remote Access Support, System Evaluation, Expert Escalation, Virtual Help Desk Support, Per Minute Billing, and Help Desk Applications Recommendation and Integration.

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Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status as a result of rigorous examination and extensive experience with information security design. ISSAP security experts have comprehensive knowledge of access control mechanisms and techniques, phone system and network protection, cryptography, needs evaluation, BCP and disaster recovery, and physical security. Progent's ISSAP-premier security specialists can help your business with all aspects of architecture security.

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Android and Barracuda integration Integration
Android Wi-Fi Computer Consulting

Progent's veteran group of IT consultants and subject matter experts have extensive experience delivering online and onsite assistance for organizations of all sizes who want to incorporate Android phones into their IT systems so that mobile clients can work together while on the go. Progent offers the range of skills to resolve technical problems that span numerous vendors and that represent a mix of older and current technology. Progent offers cost-effective remote expertise to help you with any aspect of designing, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional technical support to help you to resolve especially challenging IT problems, or Progent can provide outsourced or co-sourced project management services to help you finish strategic IT projects on schedule and on budget. Progent can assist with local, cloud-based, or hybrid networks and can provide expertise with operating systems, applications, management tools and network infrastructure. Progent also can provide customized group or one-on-one training to help you manage and use Android phones and tablets efficiently.

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Progent's seasoned solution designers and programmers can help your business to create customizations to Microsoft GP/Great Plains that support the unique needs of your business while retaining the advantages of seamless Windows integration. Progent can also provide expertise with a selection of development tools that can be utilized to create integrations with Microsoft Dynamics GP. These tools include Dexterity, Modifier, Visual Studio for Dynamics, Continuum, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.

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Progent's MS Exchange Server Hosting Services offer an enterprise-class data center that features backed-up power and environmental control systems, 24x7 staffed security and IT support center, plus fault-tolerant connections to tier-1 Internet service providers. Hosted Microsoft Exchange servers are configured as virtual machines for service continuity, easy scalability, and rapid recovery. Services feature integration with your network, access to handheld computing devices, continual tracking of efficiency and network security, spam filtering, security update and revision management, Helpdesk services, daily data backup, and comprehensive email management services.

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Progentís Technical Response Center provides nationwide remote troubleshooting for Windows and Cisco-based small office information networks. Progent's Microsoft and Cisco-Certified service professionals provide phone help and remote direct network access to troubleshoot and repair network problems rapidly and economically. The scope of IT experience represented by Progent's staff of country-wide service engineers makes it possible to escalate even the most difficult network issues to competent experts as needed.

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Microsoft Windows Server 2008 is an important step forward in making IT systems more protected and available, easier to virtualize and administer, higher performing, and able to provide an improved environment for web hosting and development. Progent can help your company get the most from the enhancements built into Windows Server 2008 by delivering consulting, troubleshooting, training, temporary staffing, monitoring, and security engineering services.

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Progent's Cisco-Meraki Wi-Fi access point experts can help you to design, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for environments from a small office to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco appliances for centralized management.

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Progent can provide affordable online consulting to assist your business to plan, deploy, and fix any facet of your iPhone and iPad and Windows integration solution and is available for quick tasks to help you through specific technical roadblocks or major engagements to help you finish business-critical initiatives on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you create or maintain a resilient, protected and efficient network infrastructure that aligns with your computing model. Progent can also provide remote and onsite training to show you how to manage and use your iOS devices in a secure, team-oriented environment that maximizes the strategic value of your information network.

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Configuration Manager automates software deployment and updating, streamlines security and compliance settings management, inventories network resources, guards against company data leakage, provides network health reporting, allows secure end-user self service, and delivers a common control mechanism for managing mixed-OS networks running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud experts can help businesses of any size with any aspect of planning, installing, using and troubleshooting a SCCM solution for local, cloud-based, or hybrid environments.

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Progent's Cisco-certified Wi-Fi technology consultants can help organizations to configure, administer, and troubleshoot Cisco wireless products including Aironet and Meraki Wave 2 Wi-Fi access points (APs) as well as Cisco's Wireless Network Controllers.

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Our Experts Group provides consulting in important fields including Apple OS integration and programs; Consulting for Linux-powered, UNIX, and Sun Solaris systems; MRP, Enterprise Resource Planning, or Customer Relationship Management expertise; Line-of-business and specialized program help; Chief Information Officer, management information analyst, and project logistics services; Special program design and deployment; Web site, eCommerce, EDI, and customer portal design and integration; Database management and efficiency help; Business intelligence consulting; and Telecom architecture consulting.

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Progentís Wireless Site Survey assists you to plan and install a Wi-Fi wireless network customized for your environment, offering your business a wireless solution that delivers the reception, performance, capacity, Quality of Service, security, and roaming ability your company needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more comprehensive on-premises service.

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Progent's expert support team can help you design and implement a smooth in-place Exchange Server 2007 migration strategy that avoids productivity disruption, reduces ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-location migrations, Progent has the experience to finish your project rapidly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting services include expertise with the integration of third-party add-ons to Exchange Server 2007 that are best aligned to your business goals.

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Progent's MS Exchange Hosting Support Services offer a world-class data center that features redundant electrical and cooling systems, 24x7 staffed security and operations center, plus fault-tolerant access to tier-1 Internet service providers. Hosted Microsoft Exchange servers are configured as virtualized machines for service continuity, smooth expandability, and fast restoration. Services feature integration with your network, connectivity with mobile computing products, continual monitoring of performance and network security, spam and virus filtering, patch and service pack management, Helpdesk support, daily backup, and full email administration services.

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Progent can provide online and on premises consulting to assist you with any aspect of business intelligence reporting from troubleshooting or enhancing applications to planning and deploying a comprehensive business intelligence environment. Progent's management reporting consultants can help you to maintain your current BI system, assist you to migrate reports from a legacy reporting platform to a modern solution, and deliver custom online mentoring to meet your specific needs. Progentís business reporting and analytics professionals can provide expertise in the leading business analytics reporting tools such as the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot and Power View, and Report Builder.

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Progentís Cisco-Premier technology experts offer professional PIX Firewall consulting services encompassing architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector threat protection, and safe access services. Extending from compact, plug-and-play desktop appliances for small offices and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a healthy combination of protection, performance and reliability for information networks of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and networking services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative tools. Progentís Cisco consultants can help you select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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Progent's CISSP-certified cybersecurity consultants can help organizations of any size with any aspect of IT security. Progent can create cost-effective security systems that guard a small office against modern threats or Progent can design, configure, and manage a comprehensive security strategy for hybrid enterprise networks that accommodate onsite, online, and mobile clients sharing IT resources distributed across multiple physical datacenters and various clouds.

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Medium-size businesses can derive all the advantages of Microsoft Operations Manager and have fast access to Progentís Microsoft and Cisco Premier Certified IT support experts. With Progent's economically priced IT service programs, mid-size businesses can select a basic co-sourcing service program based on Microsoft System Center Operations Manager with network monitoring, automated alerts, comprehensive system analysis, Help Desk support, and remote service. For companies with mission-critical environments who need high availability networking, Progent offers a complete round-the-clock outsourcing package. Progent offers expertise in Operations Manager 2007 to provide medium-size company networks enterprise-class reliability, protection and productivity.

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Progent can provide the temporary services of a seasoned CIO who can provide strategic direction to help your company pick and maintain IT solutions appropriate for your present situation and that can be a firm basis for your growth. Progent's part-time Chief Information Officer consulting services provide economic advantages to organizations who want to maximize the impact of their network investment but who are unable or unwilling to take on one more high-level position to their head count. Since Progent is vendor-agnostic, with a sizable team of consultants certified to support all leading OS platforms and networking technologies plus a broad range and application software, Progent is in an ideal position to provide objective recommendations as well as advanced technical support for creating IT solutions that match the special needs of your business.

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Progentís professionals provide expertise in multiple disciplines related to mobile connectivity such as system infrastructure, Activesync, wireless protection, wireless e-mail, Microsoft Windows Mobile, RIM Blackberry, and mobile application development. Progent's Microsoft certified consultants can save your business time and money by applying their wireless experience to help you select and integrate mobile connectivity technologies that make sense for your business. Progent can also optimize your IT architecture so that mobile handhelds perform better.

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