Onsite Service Available in Monterey, Pacific Grove, Seaside, Carmel

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Monterey 419 Webster Street
Monterey, CA 93940
United States
(831) 824-2134 Monterey Network Support Services
Salinas 1615 Bunker Hill Way
Salinas, CA 93906
United States
(831) 400-1300 Salinas Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
United States
(831) 600-4300 Santa Cruz Network Support Services

More Questions and Answers

Can Progent help us integrate Microsoft 365 applications and cloud hosting services?
Microsoft 365, formerly called Office 365, is Microsoft's expanding suite of client productivity programs and cloud services available on a subscription basis. Microsoft 365 programs and cloud services are available in an array of subscription plans targeted at markets ranging from students and home offices to enterprises. Progent can provide quick and affordable remote access to consultants with in-depth knowledge of Microsoft, macOS, Apple iOS, and Google Android technology. Progent can assist you to understand the many subscription options offered with Microsoft 365 and integrate your information network with Microsoft 365 so you derive maximum business value. Progent's Microsoft 365 integration consultants support multi-vendor networks that include Windows, macOS or OS X, and Linux software. Progent can also assist your business to create and manage hybrid networks that seamlessly integrate on-premises and cloud-based products and services.

Can Progent help with setting up and using Microsoft Project?
Progent's Microsoft Project Server and Project Online consultants offer in-depth support in deploying and using all on-premises and cloud-based versions of Microsoft Project and can deliver a wide range of cost-effective remote consulting services following leading practices to assist businesses of all sizes to receive all the advantages of this leading project management solution. Services available from Progent include solution design, installation and migration, strategies for secure collaboration among onsite and remote or mobile users, network infrastructure optimization, and customized online training classes.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a broad range of security solutions from Microsoft and Cisco, Progent offers enterprises expert support for solutions from other major Firewall suppliers including Checkpoint Software, WatchGuard, Juniper/Netscreen, SonicWALL, and Symantec. Progent can help you design a comprehensive security strategy and select appropriate technologies from a variety of vendors to support your security objectives while sticking within your budget restraints.

Can Progent help us design data protection backup/restore solutions for our at-home workers?
Progent can help small and medium-size organization to plan, deploy, validate and maintain backup/recovery systems needed to support telecommuters. For details about Progent's backup/recovery expertise for an at-home workforce, see backup consulting services for at-home workers.

Who founded Progent?
Progent's founder and senior technology officer, Les Kent, was the architect for a Windows network application that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 40-year computer industry veteran and has been responsible for the creation and deployment of hundreds of innovative business solutions based on Microsoft technologies. Mr. Kent founded Progent in order to meet the needs of smaller organizations who can't justify the burden of maintaining a large IT staff but who still need information networks with world-class reliability, protection, and responsiveness.

Can Progent help us configure and manage MSP360 Backup software?
Progent's data protection experts can assist your company to design, deploy and troubleshoot a backup plan built around MSP360 technology. MSP360 offers file or image-based backup/restore for virtual machines and physical computers, supports all leading public clouds, and allows you to build a backup ecosystem with a minimum Recovery Time Objective and a defined RPO. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and management of your backup environment to protect against data loss resulting from user miscues, system errors, ill-intentioned insiders, and malware assaults such as ransomware. For details, go to ProSight DPS 360 Backup solutions.

Does Progent offer fast and affordable network health audits?
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner and more secure AD environment. Both options also offer the ongoing advantages of cutting-edge remote network monitoring and management technology. These advantages can include easier management, better compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. For details about ProSight Network Health Checks and to view sample reports, visit ProSight Network Audits.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM), previously named CallManager, is the core of Cisco's communications and collaboration portfolio. CUCM and Cisco Unified CM Express (CME) provide an advanced IP-PBX by integrating with apps like Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's CCIE-certified CUCM consultants can assist with any facet of Unified Communications Manager setup and debugging in areas that include integrating Voice over IP phones and desktop video IP phones, reviewing dial plans, configuring SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE support, creating Cisco UCS server failover solutions for survivability, and integration with Microsoft Exchange Server and Skype for Business.

Does Progent ofer support from Cisco-certified CCIE network engineers?
Progent can provide convenient, immediate, and affordable access to Cisco CCIE engineers. Cisco Certified Internetwork Experts are highly-qualified networking experts who earn this prestigious certification only after strenuous testing by Cisco. CCIEs can handle the most complicated problems surrounding network architecture, implementation, repair, and service. Progent’s CCIE experts work closely with Cisco in-house staff in identifying issues with Cisco's IOS platform and developing workarounds or acquiring software updates to resolve anomalies. Progent can provide quick access to a CCIE by telephone so that you are able to get immediate help for complex network problems that are impacting worker productivity but are outside the expertise of your usual network support providers

How can Progent help improve the fault tolerance of my network?
Progent's consulting services for zero-downtime IT systems offer access to Microsoft and Cisco-certified network experts who can show you how to create a robust network that incorporates key technologies and processes for mission critical applications. Progent’s engineering professionals can help you to implement a network architecture with features such as fault tolerant Internet connections, system load balancing, fault tolerant data centers, multi-site backup, fault tolerant interoffice connectivity, and fault tolerant multi-site networks. Progent can also provide disaster recovery preparedness experts to help you plan, validate, and document a recovery process founded on leading practices.

How Can Progent help our company support or upgrade Exchange 2013?
Microsoft Exchange Server 2013 includes significant improvements to the capabilities of its predecessor Exchange Server 2010 and delivers important innovations as well as a redesigned architecture. These enhancements affect key areas such as ease of administration, high availability (HA), compliance, operational costs, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consulting experts can deliver online or onsite support to help you administer, tune and debug your Exchange 2013 deployment. Progent also offers Exchange 2016 migration expertise, Exchange 2019 upgrade help, and Exchange Online consulting to help you upgrade to a more current version of Exchange Server in a local, cloud-based, or hybrid deployment model.

Does Progent offer consulting services for Windows Server Essentials?
Windows Server Essentials is an affordable, entry-level OS that allows small businesses to transition from the older stand-alone on-premises datacenter to the new hybrid networking model that includes local and cloud-based software and infrastructure. Progent's Microsoft-certified Windows Server Essentials consultants can provide budget-friendly online guidance and technical support services to assist you manage your Windows Server 2012 R2 Essentials environment. After releasing Windows Server 2012-R2 Essentials, Microsoft developed Windows Server 2016 Essentials followed by Windows Server 2019 Essentials. These newer versions improved Azure integration but ultimately deprecated the pivotal Administrative Dashboard from the Essentials Experience Role. The result was that all management and configuration must be performed manually. This also removes the client backup and remote web access functions. Microsoft recommends that small organizations using Windows Server Essentials move to Microsoft 365. Progent's Microsoft Azure cloud integration experts can help you plan and carry out a cost-effective migration from any edition of Windows Essentials to Microsoft 365.

More Questions and Answers

If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you are in need of computer support, information technology outsourcing, or advanced services from a certified Progent consultant, call 831-600-4300 or visit Contact Progent.

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