Onsite Service Available in Monterey, Pacific Grove, Seaside, Carmel

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Monterey 419 Webster Street
Monterey, CA 93940
United States
(831) 824-2134 Monterey Network Support Services
Salinas 1615 Bunker Hill Way
Salinas, CA 93906
United States
(831) 400-1300 Salinas Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
United States
(831) 600-4300 Santa Cruz Network Support Services






More Questions and Answers

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers medium size organizations in the and in major cities throughout the U two basic outsourcing service programs based on Microsoft Operations Manager:
  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To view a single-page printer-friendly spec sheet describing Progent's Network Monitoring Service Packages for medium size organizations, click:Network Monitoring Packages.

    Can Progent help us integrate Fortinet FortiGate firewalls?
    Fortinet FortiGate next-generation firewalls are leaders in offering best-in-class performance for SSL inspection. Progent's Fortinet firewall consultants can help your business to integrate your Fortinet FortiGate security appliances to safeguard your digital resources at the network perimeter, within the data center core, at branch locations, and in the cloud. To learn more, see Fortinet firewall integration experts.

    How can Progent help us set up a private cloud?
    Progent's ProSight Virtual Hosting and management service provides complete hosting of a small company's production servers in an environment that gives the maximum degree of availability and expandability and is also simple to migrate to any data center. Progent's Private Cloud hosting options are built on proven virtualization technologies that allow small companies with mixed- platform environments to economize significantly on the costs of capital equipment, infrastructure support, and IT management while benefiting from world-class fault tolerance and an unprecedented level of vendor flexibility. Find out more about Progent's ProSight portfolio of managed services for small and mid-size organizations.

    Does Progent offer the services of a GIAC-certified information assurance expert?
    GIAC (Global Information Assurance Certification) was founded in 1999 to validate the knowledge of IT security experts. GIAC accreditations are acknowledged by businesses and institutions throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide support for any of the network security disciplines addressed within GIAC accreditation including evaluating network vulnerability, security incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

    What is Progent's response time for providing online technical support?
    Progent's Technical Response Center (TRC) is dedicated to providing the best quality of online computer support services available for urgent and non-critical issues. For emergency problems that impact multiple users, key people, or a line-of-business application, the Technical Response Center can respond in one hour or less. For non-critical issues, the TRC is committed to respond within two hours. In all cases, your ticket will be created quickly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will contact you on every corrected problem to verify you are comfortable with the resolution and ready to close out the trouble ticket. Find out more details concerning Progent's TRC Customer Commitment.

    Can Progent help us integrate and tune SQL Server 2017?
    Progent's Microsoft-certified SQL Server 2017 experts can assist your business to evaluate the business advantages of upgrading to SQL Server 2017 and can help you to design and carry out a smooth migration of your current SQL Server environment to any network architecture including local, cloud-hosted, or hybrid. Progent's consultants can provide remote or onsite support ranging from as-needed architecture review or troubleshooting to comprehensive project management and co-management to make sure your SQL Server 2017 initiative is successfully completed on time and on budget. To learn more, see SQL Server 2017 integration expertise.

    Does Progent offer support for video conferencing and immersive telepresence?
    Progent offers the services of an accredited video conferencing engineer with an extensive background integrating technology from the leading video conferencing/telepresence providers including Cisco, Polycom, LifeSize and Radvision and can help you to plan, configure, upgrade, or maintain a video conferencing environment that protects your investment and optimizes the strategic value of your information system. Progent also offers the services of infrastructure engineers who can help businesses of all sizes to create and maintain a communications network that delivers the speed, dependability, security, and expandability you need to support your video conferencing/telepresence environment.

    Does Progent offer support for Check Point Next-Generation firewalls?
    Progent's Check Point firewall consultants can show you how to design, configure, and manage firewall solutions that rely on Check Point Software NGFW firewalls and Check Point's subscription-based SandBlast security services. To find out about Progent's consulting and support services for Check Point firewalls, visit Check Point firewall configuration expertise.

    Does Progent offer support for Cisco's Firepower Series of NGFW Firewalls?
    Cisco's Firepower NGFWs Firewalls provide a major performance improvement compared to Cisco's popular ASA 5500-X firewalls and include centralized control of advanced security features like application visibility and control, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco-certified CCIE firewall experts can assist your organization to plan and carry out a smooth migration to Firepower firewalls from from ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's cloud-based services to create and centrally manage IT ecosystems that span branch offices, data centers, and cloud resources. For more information about Cisco's Firepower line of Next Generation Firewalls, visit Firepower Series firewalls integration experts.

    Can Progent help design a fault-tolerant load balancing solution?
    Load balancing of multiple servers increases performance and offers redundancy by working around failed servers in a load-balanced farm. Progent's load balancing engineering services cover a broad selection of high-availability load balancing solutions such as network load balancing, load balanced applications, LAN/WAN backbone routing, and content dispatching products such as Cisco Content Engine. Non-stop load balancing providers for which Progent can provide consulting expertise include Windows 2008 Server R2 Network Load Balancing Manager, the Network Load Balancing feature of Windows Server 2012, Virtual Machine Load Balancing in Windows Server 2016, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Distributed Director and ACNS, and F5 Networks BIG-IP.

    Does Progent offer ERP consulting services for SyteLine/Infor CloudSuite Industrial?
    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that incorporates more than a quarter century of background helping manufacturing and service companies to simplify complex supply chains and streamline key business processes to bring products to market quickly and meet customer schedules consistently. Progent offers the skills of an ERP specialist with more than 20 years of background with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or on-premises consulting that can range from as-needed guidance to comprehensive solution design and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, customization, CPQ, web site integration, technical support, ETL, Excel and SQL integration, disaster recovery planning, and DBA services. To find out more, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

    Does Progent offer help with specific Apple Mac applications?
    Progent's specialists in Mac technology can support the creative sides of Apple macOS and OS X environments by providing support services and education in graphics, sound, and video. Progent's experts can provide help in a range of macOS and OS X desktop programs including Photoshop, Illustrator, Logic Pro, MOTU Digital Performer, Apple Motion, and Adobe After Effects. Progent can also assist you with discrete projects such as scanning or digitizing audio or video or building an audio/video post production facility.

    Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
    Progent's Cisco VoIP phone and video IP phone consultants can help you to configure, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from discontinued VoIP products to the newest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified CM, formerly known as CallManager, or with Cisco Unified Communications Manager Express to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Unified CM applications such as Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's consultants can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, resolving QoS, setting up SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE internetworking capability, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.



    More Questions and Answers

    If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you are in need of technical help, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified professional, call 831-600-4300 or visit Contact Progent.



    An index of content::

  • 24 Hour Consult ProSight Email Security Gateway Consultant Services Email Anti-fraud Intelligence
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    Progent believes that a well architected and implemented network can be a pivotal factor for accelerating any company's success, and we apply this credo in our own system environment. Progent has built a non-stop virtual office network that allows our in-house engineers and certified contractors to offer fast and efficient service, collaborate easily on complex jobs, and gain from career and personal growth by acting as part of a dynamic business culture of self motivation and independence.

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    Progent has two decades of experience assisting small and mid-size organizations to plan, install, tune, manage, and troubleshoot information networks that support at-home workers.

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  • Certified Microsoft Partner Outsourcing IT
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    Progent is a Microsoft Certified Partner and has earned special competencies such as Information Worker Solutions. Microsoft Certified Partners represent the elite organizations who receive the highest customer satisfaction and are afforded the tightest operational relationship with Microsoft. The knowledge, skills, and commitment needed to earn the level of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to provide your company more complete support for your information network.

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    Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to plan and deploy a DR system based on Microsoft's most advanced Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss Recovery Point Objective (RPO), Storage Spaces Direct for high-performance storage clusters using low-cost equipment, Virtual Machine Load Balancing for enhancing the speed and resilience of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for fast, affordable creation of a stretch cluster quorum witness.

  • Linux Services NetBSD Migration Support
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    Progent can help your business in all facets of your migration to Microsoft Exchange 2016 such as designing high availability architecture for an on-premises, cloud-based or hybrid environment; CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; specifying storage requirements for your VMs, databases and logs; configuring HLB for fault-tolerant CAS services; planning, building and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web.

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    Progent's Microsoft certified consultants can show you how to design and implement an efficient in-place Microsoft Exchange 2003 migration plan that avoids productivity disruption, reduces long-term service requirements, and makes your Exchange 2003 Server easy to manage. For complicated multiple server or multi-location migrations, Progent offers the background to complete your project quickly and affordably. Progent's Exchange 2003 support, troubleshooting, and design services include assistance with the integration of third-party add-ons to Exchange Server 2003 that are in keeping with your business goals.

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    Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup solution can include a purpose-built physical storage device built by Barracuda or a software-based appliance with similar functionality but which uses your existing storage hardware. Barracuda Backup safeguards critical company data generated on-premises, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide array of consulting services to assist you to plan, integrate, operate and troubleshoot a backup and disaster recovery system built on Barracuda technology.

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