Onsite Service Available in Monterey, Pacific Grove, Seaside, Carmel

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
831-600-4300 Santa Cruz Network Support Services






More Questions and Answers

Does Progent offer support for Check Point Next-Generation firewalls?
Progent's Check Point Software firewall experts can show you how to design, configure, and administer firewall solutions built around Check Point Next Generation firewalls and Check Point's cloud-based SandBlast security services. To find out about Progent's consulting and support services for Check Point firewalls, refer to Check Point next generation firewall integration expertise.

How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft Skype for Business experts offer online and onsite consulting services for companies of any size to assess the costs/benefits of migrating to Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can help your business to plan an on-premises, cloud-based or hybrid topology; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Office 365; configure high-availability mechanisms; connect Skype for Business with your PSTN gateway; and integrate third-party collaboration systems such as Cisco Video Interop Server. Progent's certified network security consultants can assist you create and verify a security strategy for your Skype for Business deployment that is compliant with government and industry requirements.

How can Progent help us with SQL Server 2016?
SQL Server 2016 offers major improvements in performance, scale, security, high-availability, mobile computing support, plus integrated analytics and reporting. Innovations include PolyBase for processing SQL and NoSQ databases simultaneously for data warehousing, Hadoop integration, Row-level Security, Mobile Reports, and centralized control over local and cloud-based operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts offer remote and on-premises expertise to assist businesses of any size to plan, deploy, manage or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other core Microsoft products such as Windows Server, Exchange, SharePoint Server, Dynamics ERP, Skype for Business, and System Center Operations Manager.

How does Progent handle problem escalation?
Progent follows a collaborative approach to problem escalation, making it possible to resolve even the most challenging technical issues that can crop up from time to time. By leveraging 100s of man-years of background from Progent's Microsoft and Cisco-premier consultants, Progent can rapidly and economically repair networking problems that would stymie most IT support companies. Working with thousands of clients on implementation and integration projects every year provides Progent a unique perspective on what approaches succeed and which do not in solving IT problems.

Can Progent help us upgrade our legacy version of Dynamics GP to the current release?
Progent has delivered support for Dynamics GP and Great Plains ERP software for nearly 20 years and Progent has delivered system integration, software development, education, and troubleshooting services since the product's debut. Progent offers advanced expertise for upgrading legacy Dynamics GP/Great Plains ERP systems. Progent can help you to plan, validate, and implement an efficient upgrade from a a legacy version to the latest edition of Microsoft Dynamics GP, Learn} about Progent's Dynamics GP migration and system integration consulting services.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent has put together two ultra-affordable service packages designed to enable small businesses to get an impartial network security evaluation from a certified security engineer. With Progent's External Security Inventory Scan, a security engineer administers an extensive test of your network from outside your firewalled perimeter to uncover potential risks in the security profile you present to the outside world. With Progent's Internal Security Inventory Scan, a certified security professional runs a network scan from a secure computer inside your company firewall to assess vulnerabilities to inside attacks. Both security inventory services are configured and run from a protected external site.

Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's desktop virtualization technologies lower the work required for network managers to set up software programs so they are consistent throughout a corporate workforce, offer the power to manage rights to critical data, and enable fast deployment of new or upgraded workstations. In Microsoft Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services. Microsoft's innovative Virtual Desktop Infrastructure that powers RDS simplifies desktop access, improves responsiveness, tightens security, centralizes administration, and offers an almost transparent client environment. Progent's Windows Server 2016 engineers can help you to evaluate the strategic benefits of Microsoft's virtual desktop technologies, set up pilot and production environments, improve your network architecture to accommodate virtual desktops effectively, evaluate and resolve security problems, and train your IT managers to follow best practices to gain maximum payback from client virtualization.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is dedicated to delivering the highest quality of online computer support services possible for both urgent and standard issues. For urgent issues that impact multiple users, vital people, or a line-of-business program, the TRC will engage within an hour. For standard problems, the TRC will in two hours or less. In all cases, your trouble ticket will be generated promptly and accurately, You will be sent a confirmation from the trouble ticket system, and the TRC will contact you regarding each resolved problem to confirm you are satisfied with the results and willing to close out the trouble ticket. Find out more about Progent's TRC Customer Commitment.

Can Progent help us integrate our network with Google Cloud Platform?
Progent's Google Cloud Platform (GCP) planning and integration consultants offer affordable online and on-premises support to help companies to move any portion of their critical IT resources to Google Cloud Platform (GCP). This can save management hassle and hardware costs and allow the use of Google's state-of-the-art AI and machine learning technology. Progent can assist your IT team with every aspect of Google Cloud Platform integration including requirements analysis, preparedness assessment, architectural design and review, testing, configuration, centralized administration, performance tuning, licensing management, disaster recovery solutions, and security.

Can Progent help us integrate and manage WatchGuard firewalls?
Progent's WatchGuard consultants can show you how to configure WatchGuard Firepower Firewall security gateways that fit your security requirements and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade to current WatchGuard Firebox firewalls. To find out about Progent's consulting and support services for WatchGuard security gateways, refer to WatchGuard firewall integration consulting.

Does Progent offer ERP consulting services for SyteLine/Infor CloudSuite Industrial?
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies more than a quarter century of experience helping manufacturing and service companies to simplify complicated supply chains and streamline critical processes in order to get products to market fast and meet customer commitments consistently. Progent offers the expertise of an ERP specialist with over two decades of background with the SyteLine/CloudSuite Industrial platform. Progent offers online or onsite consulting that spans from occasional advice to end-to-end solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, application development, CPQ, web site integration, technical support, ETL, Excel and SQL integration, training, and database administration. For more information, visit SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

What are the advantages of Progent's model for remote support?
The majority of IT problems can be resolved immediately by Progent's group of remote service engineers. This eliminates lost productivity which can be caused by waiting for a local consultant to appear at your office. In addition, many freelance consultants and network consulting firms demand minimum on-site billing that may convert a 10-minute visit into a 2-hour invoice. Progentís practice of billing by the minute and charging only for service that is delivered permits Progentís remote support engineers to solve hundreds of small issues daily at the lowest possible expense. In addition, the confidence of knowing there is reliable access to Progent's large team of technical consultants opens the gates to a new realm of powerful network solutions that many small organizations would otherwise rule out because of the risk of having inadequate expertise.

What online services are available for maintaining Cisco routers?
Among the typical remote Cisco router support services available from Progent include setting up domain name, DHCP, routing tables, NTP, and user accounts; setting up HSRP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; reviewing NAT configurations, routing maps, and line settings; installing current IOS image; setting up and confirming router failover; troubleshooting VPN issues; creating a network diagram and documenting configuration; plus policy and availability planning.



More Questions and Answers

If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you are looking for technical help, information technology outsourcing, or top-level services from a certified Progent consultant, call 831-600-4300 or visit Contact Progent.



An index of content::

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    At Home Workers Data Protection On-site Support

    Progent can assist small and mid-size organization to plan, deploy, validate and manage backup/restore solutions required for teleworkers.

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    Wave 2 wireless controller Professionals

    Progent's Wi-Fi consultants can help you to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi LANs of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco Wi-Fi environment or carry out a smooth upgrade to Cisco's latest wireless controller solutions.

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  • Windows Server 2016 Software Load Balancing Remote Support On-site Technical Support Microsoft Windows Server 2016 Clustering
  • Windows Server 2016 Tech Support For Small Business Boise Idaho Boise Network Integration Windows 2008 Server
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  • Supplemental Helpdesk Consulting
    Support Desk Sharing Network Consultant

    Progent provides several basic types of Help Desk services including Microsoft Helpdesk Outsourcing Support Services, Virtual Help Desk Support, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco experts offers your clients instant access to a dependable support resource with extensive experience providing phone support and online troubleshooting for networks powered by Microsoft technology. Progent's concentration is on giving the support Help Desk a positive reputation as a solid contributor to company performance. Progent's goal is to resolve and not simply record problems.

  • Wireless Network Professional Wireless Bridge Support Outsourcing

  • Windows and UNIX Engineers
    Windows, UNIX, Solaris Professional

    If your company is developing UNIX or Linux applications in an environment that includes Windows-based servers, desktops, and office applications, Progent can provide full-service IT outsourcing that allows you to focus on your field of strategic expertise while avoiding the continual hassle of maintaining your business network. Through the use of smart server monitoring and by providing online and in-person support as your business needs it, Progent offers an affordable way for managing an information system that features high reliability, protection, and performance. Progent's developer assistance offerings include full-service network support outsourcing, virtual infrastructure, remote and on-premises service and troubleshooting, network monitoring, and Help Desk outsourcing.

  • Yonkers, NY BlackBerry Software Server Setup BlackBerry Tech Consultant Yonkers
  • macOS and Cisco Security Network Consulting Specialists Mac Security Audits

  • Remote Employees Network Infrastructure Support and Setup
    At Home Employees Network Infrastructure Network Consulting

    Progent can help small and medium-size companies to design, implement and troubleshoot the infrastructure needed to support a remote workforce.

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