Onsite Service Available in Monterey, Pacific Grove, Seaside, Carmel

More Questions and Answers

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent can provide multi-site access consulting to show you how to design and implement fault-tolerant architectures for multiple-office connectivity. Progentís Cisco-certified CCIE engineers can plan and deploy ultra-reliable Inter-office networks supported by fault tolerant EIGRP routers or fault tolerant OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connectivity and automatic fail-over offers affordable 24x7 interoffice connectivity.

How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft-certified Skype for Business integration experts can provide online and onsite consulting services for companies of all sizes to assess the costs/benefits of migrating to Skype for Business Server or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can assist your business to design an on-premises, cloud-based or hybrid topology; integrate Skype for Business with Microsoft SQL Server, Exchange Server, SharePoint and Office or Office 365; configure HA mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate other communication systems such as Cisco Video Interop Server. Progent's certified network security experts can assist you to design and validate a security strategy for your Skype for Business deployment that is compliant with regulatory requirements. Progent can also help you create a hybrid network model that combines on-prem Microsoft Skype for Business with the cloud platforms Skype for Business Online or Teams.

How can Progent help us set up a private cloud?
Progent's ProSight Virtual Hosting and management outsourcing service provides complete hosting of a small company's production servers in an environment that gives the highest level of dependability and scalability and is also easy to move to another host. Progent's Private Cloud hosting services are built on proven virtualization architectures that enable small businesses with mixed- platform IT systems to economize dramatically on the expense of capital investments, system support, and network management while benefiting from world-class reliability and an unmatched level of vendor independence. Find out more about Progent's ProSight family of managed services for small organizations.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can provide companies with an information management expert who can serve as a part-time CIO. This experienced technology officer can provide strategic direction to help you to integrate appropriate technology to improve business operations so they align better with your business goals. Your company can develop and implement a well conceived IT strategy without absorbing the cost of a full-time senior IT executive. Important services Progent's temporary CIO can perform include growth strategies, establishing technology budgets, building and tracking models for Total Cost of Ownership, analyzing business processes, reviewing contracts with suppliers, establishing security and compliance standards, business impact analysis, automating data center administration, software revision management, network asset documentation management, and disaster recovery preparedness.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has created an IT outsourcing white paper that summarizes the benefits companies organizations of any size can derive from outsourcing or co-sourcing network consulting and other information technology services. Progent has also produced IT Outsourcing datasheets for several support packages targeted for small and mid-sized businesses.

Does Progent offer project management services?
For enterprise project management support, Progent can provide the services of senior information technology professionals with years of experience as technology project managers for program development, business systems implementation, and process re-engineering working with organizations ranging from Big 4 companies to dot-com startups to state government agencies. These high-level project managers can provide world-class management skills to help enterprise clients to adhere to best practices to make sure strategic projects are successfully completed on time and on budget.

Which ERP and MRP programs are supported by Progent?
Progent offers Enterprise Resource Planning and Manufacturing Resource Planning support for a selection of programs including:

  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Navision)
  • Microsoft Dynamics SL 6.5 Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Pro by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
    MS Exchange Server 2016 enhances the performance and simplifies the deployment of Database Availability Groups (DAGs), which provide automatic failover for maximum uptime. DAGs in Microsoft Exchange 2016 reduce failover times by an estimated 33% relative to Microsoft Exchange 2013. Other enhancements cover setup defaults that follow industry best practices for data protection. Progent's certified Exchange experts offer DAG consulting services to help your business to plan, implement and administer a DAG environment the offers world-class security for your Exchange 2016 mailboxes.

    Can Progent help configure and integrate Cisco wireless VoIP phones?
    Successful integration of Cisco's wireless IP phones typically requires that IT teams set up and fine tune many key pieces of your Wi-Fi environment including APs, routers and switches, wireless LAN controllers, and network management tools. Progent's Cisco wireless IP phone configuration consultants offer remote and on-premises support to help you build and manage a Cisco wireless IP phone solution by providing services that range from troubleshooting the set up of a wireless IP phone or access point to providing project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of a campus.

    More Questions and Answers

    If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you need computer help, information technology outsourcing, or top-level expertise from a Progent consultant, call 831-600-4300 or visit Contact Progent.

    An index of content::

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    When conducting consulting tasks for corporate clients, Progent uses a phased approach based on defined milestones so as to meet budgetary, scheduling and engineering targets while reducing business disruption. Progent's Enterprise Services Methodology follows industry project management standards derived from the best practices described by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, test models, design adjustments, and professional implementation. All phases are documented to make available a comprehensive summary of IT services performed and to assist in downstream system maintenance.

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    Remote continuous monitoring, proactive alerts, and actionable reports are crucial to maintaining the proper operation of your IT system and eliminating preventable and costly downtime. Remote Monitoring and Management technology has progressed to the point that businesses of all sizes can afford a level of protection that was previously limited to large enterprises. Progent can provide a variety Remote Monitoring and Management solutions available as economical service packages created to help your company to identify and fix a an array of IT network issues before they can disrupt your business.

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    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks.

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    Progent uses a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports sent by every staff member to each customer. The practice of documenting and archiving service activity allows more efficient service and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information.

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    Progent's Microsoft-certified Internet Security and Acceleration Server consulting experts have extensive experience creating Microsoft-based security designs for information systems with multiple sites, remote users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size business plan and implement an installation of Microsoft ISA Server 2004 that supports your IT protection requirements without limiting your productivity.

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    Progent's webinar training classes offer small companies the affordability, ease, and flexibility of virtual learning and the effective pedagogic methods of expert teachers who employ sophisticated collaboration software to reproduce live, participatory classrooms. Progent offers webinar training for popular desktop software including components of Microsoft Office suite such as Office Excel, Word, Access, and Project: MS Dynamics business accounting and management information software such as Microsoft Dynamics GP; as well as additional top desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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    Progent's UNIX family consulting services offer small companies and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad range of expertise provides you with a convenient one-stop source to help you create and manage a secure and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Expert Microsoft Certified Microsoft ISA 2004 Server Professional

    Progent's Microsoft-certified ISA Server consulting experts have long backgrounds developing ISA Server-based security installations for IT networks with multiple offices, mobile workers, and mission-critical web applications. Progent's ISA Firewall experts can help your small business in planning and deploying an installation of ISA Server 2000 or ISA 2004 Server that supports your network security requirements without overly limiting your network accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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  • Skype for Business conference bridges Specialist MCSE Expert Certified Skype for Business Instant Messaging Services
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    Wireless Network Technology Consulting Services

    Progentís wireless consultants can help small companies plan, choose, evaluate, deploy and maintain protected building-to-building wireless bridges that integrate transparently into your IT network while providing a level of protection that equals or exceeds wired connections. Progent offers experience in wireless network technology from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to select and deploy the wireless connectivity solutions that align best your business needs.

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  • Azure integration Specialists
    Azure hybrid cloud solutions Professional

    Progent can assist small businesses to migrate all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network management and lower equipment investments. Azure includes a wealth of cloud services and Progent can assist you to understand the benefits and limitations of different cloud computing models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and on-premises apps and network infrastructure and make sure that you sidestep the typical mistakes small organizations make when moving to the cloud. Progent can assist you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN tunnels and to integrate Apple iOS devices and Android smartphones and tablets.

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  • Server Monitoring Remote Support
    System Center MOM Technology Professional

    Remote continuous monitoring, proactive alarms, and periodic reports are vital to preserving the health of your network and avoiding preventable and costly downtime. Remote Monitoring and Management (RMM) solutions have advanced to the point that businesses of all sizes can afford a degree of network stability that was previously reserved for enterprises. Progent can provide several RMM options available as low-cost service packages designed to assist you to detect and resolve a most network issues before they can disrupt your business.

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    Services Windows desktop virtualization

    For desktop virtualization, Progent offers the support of a Citrix XenDesktop consultant who can assist you to design a XenDesktop solution that improves the strategic value of your information system; configure XenDesktop technology with your physical and virtual servers, end-user computers, and printers; migrate your existing virtual desktop software to current versions of XenDesktop; and provide advanced remote technical support. Progent can also train your network managers to follow best practices to manage your XenDesktop solution effectively.

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    VPN Engineer

    Cisco's network security and remote connection products for small organizations represent a complete line of easy-to-administer security solutions to help safeguard your wired and wireless information system. Cisco's VPN product family includes routers, firewalls, intrusion detection systems and Virtual Private Network concentrators. Progent's professional staff of consultants includes field-proven specialists with Cisco's CCIE and CCNP qualifications who are able to assist your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security technologies that fit best with your business objectives.

  • Top Quality Wireless Access Point Computer Consultant Computer Consultant Building-to-building Wireless
  • Top Rated Meraki 802.11ac Access Point Technical Support Meraki CMX Outsourcing

  • Exchange Server 2010 Upgrade Consult
    Exchange Migration Consultancy

    Progent can provide expert support for every step of your Exchange 2010 migration including end-to-end project management services, site readiness preparation, project planning, specification of new software and equipment required, suggested vendor sourcing, system verification at customer location or at Progent's testing lab, setting up temporary coexistence of Exchange Server 2010 and Exchange Server 2003 or 2007, deployment of the production system, deactivating the old system, and webinar training for client's support staff and end users.

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  • Troubleshooting Catalyst Switch IPv6 Cisco Certified Catalyst Switch IT Services
  • UNIX Professional Solaris Engineers

  • SQL Server 2014 Monitoring Online Support
    Network Consulting SQL Server 2014

    SQL Server 2014 includes significant enhancements in key areas including speed, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that operates transparently across all workloads including Online Transaction Processing, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite consulting services that include system design, configuration, administration, remediation, and software development services to help organizations of all sizes to realize maximum business value from their SQL Server 2014 investment.

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  • Urgent Microsoft SMS Server Onsite Technical Support Top Quality SMS Server 2003 Migration IT Consultant

  • Microsoft LCS Server 2007 Online Help
    Live Communications Server Remote Technical Support

    Microsoft Office Communications Server delivers IM and Real Presence as part of a scalable, enterprise-grade package offering advanced protection, seamless integration with additional Microsoft software, an extendable, standards-based development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server offers cost savings and improved business efficiencies, enhanced individual productivity, and better intellectual property protection. Microsoft Office Communications Server has been superseded by Lync, which itself has been revamped and renamed Skype for Business. Progent's Microsoft-certified unified communications consultants offer remote and onsite configuration support and troubleshooting services for your Office Communications Server 2007 deployment and can assist you to assess the advantages of migrating to Skype for Business. Progent can also assist you to plan and implement a smooth migration that will add significant strategic value to your IT system

  • Video Conferencing Technical Support Services Cisco VoIP Phones and IM Consultant
  • Virtual Machine Hosting Services Private Cloud Integration Consultancy

  • Network Assessment Small Offices
    Small Business Small Business Network Consulting Firms

    Progent provides the help of Microsoft and Cisco-Premier network consulting professionals to show clients affordable alternatives to help businesses maximize the benefits of Microsoft and Cisco products. For networks that range from small offices to large enterprises, Progent's expert consultants can show you how to enhance your network's e-mail infrastructure, security, availability, throughput, and network management.

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  • WatchGuard Firebox M570 Firewall Security Services WatchGuard Firebox M670 Firewall Protecting
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  • Wi-Fi Network Online Support 802.11ac Wi-Fi Network Remote Consulting
  • Windows 2000 Server Remote Troubleshooting Windows 2000 Online Technical Support
  • Windows 7 Computer Consulting Microsoft Windows 7 Upgrade Remote Consulting
  • Windows 7 Migration Configuration 24/7 Windows 7 Professional

  • Live Communications Server Online Troubleshooting
    Live Communications Server 2007 Specialists

    Microsoft Communications Server delivers Instant Messaging and presence in an extensible, world-class package offering enhanced security, transparent compatibility with additional Microsoft products, an expandable, standards-based development platform, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server allows lower costs and improved operational efficiencies, enhanced worker productivity, and better intellectual property security. MS Office Communications Server 2007 has been superseded by Lync, which itself has been replaced by Skype for Business. Progent's Microsoft-certified unified communications consultants can provide remote and onsite support and troubleshooting services for your Office Communications Server 2007 deployment and can help your organization to assess the advantages of migrating to Skype for Business. Progent can also assist you to design and execute an efficient upgrade that will add business value to your information network

  • Windows 7 Upgrade Support Network Engineer Microsoft Windows 7 Evaluation
  • Windows Hyper-V 2016 PowerShell Online Troubleshooting Windows Server Hyper-V 2016 Migration Technical Support
  • Windows Security Computer Support Company Pacific Grove IT Outsourcing installation and Administration Seaside
  • Windows Server 2003 Professional Specialists Windows Server 2003
  • Wireless Integration Case Study Example Application Proxim Tsunami Wireless

  • Amazon hybrid cloud integration Contract Programmer
    Outsourced Programming Amazon AWS enterprise hybrid cloud solutions

    Progent can provide affordable online support to assist businesses of any size to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable high-performance storage, and Glacier for low-cost long-term archiving. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design and review, testing, configuration, centralized administration, performance optimization, licensing management, backup/restore solutions, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN connections and can help you create cloud-based or hybrid cloud networking models that efficiently integrate Amazon AWS services. Progent can provide occasional expertise to help you to resolve complex technical issues or Progent can provide project management outsourcing services to help you migrate to the Amazon AWS cloud on time and within budget.

  • Wireless Security Consultants Wireless Security Consultancy
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  • desktop and application virtualization Specialists XenDesktop Configuration
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