Onsite Service Available in Monterey, Pacific Grove, Seaside, Carmel

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Monterey 419 Webster Street
Monterey, CA 93940
United States
(831) 824-2134 Monterey Network Support Services
Salinas 1615 Bunker Hill Way
Salinas, CA 93906
United States
(831) 400-1300 Salinas Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
United States
(831) 600-4300 Santa Cruz Network Support Services






More Questions and Answers

Why does Progent recommend upgrading from legacy versions of Exchange Server to Exchange Server 2016 or later?
Exchange Server 2016 offers significant enhancements over previous releases of the Exchange platform with innovations including native capability for fault-tolerant mailbox server clustering called Database Availability Groups or DAGs the ability to use low-cost disk storage to cut the cost of large e-mail inboxes, a feature-rich web client that works with more browsers, advanced voice mail handling featuring voice-to-text conversion, and a variety of utilities for enhancing security and regulatory compliance. Microsoft estimates that if judiciously configured, current releases of Microsoft Exchange Server can cut email costs by 50-80%. Because Microsoft no longer supports legacy Microsoft Exchange Server, businesses have an additional incentive to ask Progent's Microsoft Exchange 2016 Server experts about migrating to the newest release of Microsoft Exchange.

Can Progent help me maintain or upgrade my Exchange 2010 system?
Improvements in Microsoft Exchange 2010 for software-driven telephony include voice-to-text conversion for rapidly scanning your stored messages instead of listening to every call, automatic attendants to greet callers and assist them to work through your voice messaging menus, programmable call answering procedures to transfer or scan calls based on Caller ID or contact information, and text messaging alerts concerning missed voice calls or messages. While Exchange 2010 is still a reliable messaging platform, improved releases of Exchange Server have replaced it. Progent's Exchange 2010 professionals can assist your company to maintain and repair your current Exchange 2010 deployment. Progent's Exchange Server 2019 management consultants, Microsoft Exchange Server 2016 experts and Exchange Online cloud solutions consultants can also assist you to assess the business benefits and engineering challenges of upgrading to a current edition Exchange Server.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Hyper-V 2016 incorporates key features initially designed for and refined on Azure, one of the world's biggest public clouds. This pedigree dramatically improves the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, uptime, expandability, manageability, dependability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V specialists can help you to evaluate the benefits of Hyper-V 2016 for your organization, configure pilot environments to verify the ability of Hyper-V 2016 to run your critical workloads, design an efficient network architecture for a cloud-centric or hybrid deployment, create and carry out a smooth upgrade strategy, train your IT management and technical support personnel, and deliver ongoing consulting and troubleshooting services to ensure that your Hyper-V 2016 investment delivers the highest possible business benefit.

Can Progent help us set up and manage a multi-factor authentication system?
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a secured online account and give your password you are requested to verify who you are on a unit that only you possess and that uses a separate network channel. A wide selection of out-of-band devices can be utilized as this second form of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. For more information about Duo identity authentication services, visit ProSight Duo MFA two-factor authentication services.

How can Progent help local governments and school districts with IT management?
Progent provides complete and detailed documentation of all service work to ensure clients donít ever feel ďcaptiveĒ to their support company. Progent sends email accounts of services shortly after finishing each support interaction, and also provides a hard copy along with monthly invoices. Complete IT support documentation makes it easier for clients to transfer to a different support organization or assume more support duties internally. Good support documentation also give IT managers the visibility required to evaluate maintenance services and develop more realistic IT expense projections.

Does Progent offer 24x7 network monitoring for small businesses?
Even if your Information Technology budget is modest, Progent offers affordable service packages that will give your network system the stability, protection, and performance your organization needs. Progent's optional Round-the-Clock Network Monitoring and Reporting service packages, combining the skill of seasoned Microsoft and Cisco certified IT consultants, the latest network administration applications, and economical service packages, will keep your critical network software and servers up and running.

How can we save money with Progent's Help Desk Outsourcing Services?
Progent's Helpdesk management and co-management services allow companies to reduce costs, improve productivity, and adapt immediately to fast-changing economic circumstances. Progent's Shared Help Desk services offer substantial cost and operational advantages in comparison to a Help Desk Call Desk composed of an in-house technical service team. The price for Level 1 support for Progent's Shared Help Desk service averages less than $18 per user per month. For details about the benefits of Progent's Co-managed Help Desk services, refer to Progent's outsourced and co-sourced IT Service Desk benefits.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a disaster recovery platform that uses failover storage clustering along with continual replication to deliver fast, zero data loss disaster recovery (DR) between sites that are as far as 185 miles apart from each other. Progent can provide the skills of a NetApp MetroCluster consultant who can assist you to design, deploy, manage, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that aligns with your functional requirements and budget. Progent can ensure you follow leading practices for configuring your MetroCluster environment by delivering help with tasks like assigning disk pools and shelf IDs, determining aggregate layout, provisioning NetApp FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and verifying your MetroCluster disaster recovery system to show compliance with information assurance standards and regulatory mandates.

How does Progent handle problem escalation?
Progent utilizes a team approach to problem escalation, making it possible to resolve even the toughest network problems that can crop up from time to time. By leveraging hundreds of man-years of experience from Progent's Microsoft and Cisco-premier consulting staff, Progent can rapidly and affordably resolve issues that would stymie ordinary computer service organizations. Working with thousands of businesses on implementation and troubleshooting tasks annually provides Progent a unique view about which approaches succeed and which do not in resolving network problems.

What are the benefits of Progent's documentation of support services?
Progent provides complete and meaningful reports of all service activity to ensure clients donít ever feel like a hostage to their IT service company. Progent sends e-mail accounts of support activity immediately after finishing each service task, and also sends a hard copy along with monthly billings. Comprehensive IT support documentation makes it easier for customers to move to a different service organization or assume increased service responsibilities internally. Good support documentation also give IT managers the information required to determine the value of support services and produce better informed network budgets.



More Questions and Answers

If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you need computer help, information technology outsourcing, or top-level expertise from a certified Progent engineer, call 831-600-4300 or visit Contact Progent.



An index of content::


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    Microsoft Exchange Server 2013 incorporates significant enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers important new features as well as a redesigned structure. These improvements affect key areas such as ease of administration, availability, compliance, cost of ownership, teamwork, extensibility, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can help you understand the potential advantages of migrating to Exchange 2013, design an efficient test and deployment strategy, and educate your IT team to manage your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote consulting and management services for Exchange 2013.

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    Forefront TMG 2010 is based on the proven security technologies of ISA Server and provides a easily administered Internet gateway that delivers a single-server platform for an array of security functions such as an application layer and network layer firewall, URL monitoring and filtering, malware inspection, IPS, reputation services, VPN management, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway provides comprehensive web security logging and reporting capabilities, permits custom reports powered by SQL Server, works with Active Directory to streamline policy enforcement, and can be operated as a virtual machine to lower expenses and improve recoverability. Progent's Microsoft engineers can help your company to design and carry out pilot and production implementations; integrate Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; install Forefront Threat Management Gateway 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent's consultants can also help you to upgrade economically to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, merchants can expand their market, reduce their cost of sales, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide application programming, workflow integration, project management support, and training so you can shorten development time and expedite your ROI.

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    Progent's ProSight portfolio of managed services are designed to offer organizations who maintain minimal internal IT support teams with affordable access to world-class management tools and consulting expertise. Benefits of the ProSight catalog of managed IT services include fixed IT management expenses, smart automation of routine administrative processes, continual absorption of the latest technology, graceful migration from older systems to up-to-date solutions, close alignment of information technology with strategic goals, guidance from veteran IT experts, and allowing management to concentrate on business rather than ever-changing network technology.

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    Progent's Linux consulting services offer small and mid-size businesses and software developers assistance with administering and supporting Linux computers that run with Microsoft-powered technology. Progent offers your organization contact with Linux experts, support professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA certification. This broad array of experience offers you an easy single consulting firm to help you create and manage a secure and robust mixed-platform network and communications environment that supports Linux and Microsoft interoperability by combining Microsoft Windows with leading Linux variations such as RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware.

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    Progent is hiring a range of full-time workers including motivated MCSEs; connectivity experts with Cisco CCDP or CCIE certification; and consultants for fault-tolerant system design with backgrounds in mobile access, wireless networking, high-availability environments, business continuity planning, data protection, and VMware technology. Progent is also hiring desktop support technicians, remote troubleshooting professionals, and CISSP or CISM certified security professionals. We are also seeking veteran managers able to operate efficiently in our dynamic, virtual office environment. Progent works with independent professionals with specialized expertise and field experience in high-demand information technology topics outside Progent's primary technical concentration. Our Experts Group includes independent consultants who offer consulting and programming support for mission-critical solutions such as MRP, Enterprise Resource Planning, or Customer Relationship Management; have in-depth expertise with popular platforms such as Linux, Apple OS, or Sun, or offer world-class skills in areas such as telecommunications, web site development, Electronic Data Interchange, eCommerce, or database management. Freelance contractors premier by us coordinate with Progent's staff consultants to deliver end-to-end IT services for small business networks.

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    If your business runs a UNIX, Linux, or Solaris environment or a multi-OS computer system, Progent's CISM and ISSAP-certified security specialists can assist your whole organization in a wide array of security topics such as security administration practices, security design and models, access control products and techniques, applications development security, operations security, physical security, telecommunications, network and web security, and business continuity planning. CISM and CISSP define the basic competencies and worldwide standards of performance that information security professionals are expected to possess. These accreditations offer executive management the confidence that consultants who have achieved their CISM or ISSAP certification have demonstrated the background and knowledge to deliver world-class security support and engineering help.

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    Progent's Microsoft-certified consultants have more than 10 years of background planning, deploying, optimizing and repairing SCOM solutions and offer companies of any size expert online or on-premises consulting services for Microsoft SCOM 2012. Progent can help your company to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent can also help you to install and customize SCOM 2012 management packs according to best practices for tracking network fabric as well as both Microsoft and third-party apps and services. Also, Progent can deliver responsive online or on-premises technical support to assist you to remediate critical problems detected by System Center 2012 Operations Manager.

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    If your company operates a Solaris environment or a mixed-platform computer system, Progent's CISM and CISSP-certified consultants can help your entire organization in a broad range of security areas such as security administration procedures, security architecture and models, connection management systems and methodology, software development security, operations security, physical security, telecommunications, infrastructure and web security, and workplace recovery planning. CISM and ISSAP stipulate the fundamental competencies and international standards of performance that network security professionals are required to master. These certification offer IT management the confidence that consultants who have achieved their CISM or ISSAP qualification have the background and theory to offer world-class security support and engineering services.

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