Onsite Service Available in Morgan Hill, Gilroy

Northern California Contact Information:
Progent offers consulting services and onsite technical support throughout the California Central Valley, and the Monterey Peninsula.

 Onsite IT Consulting
Progent locations in

City Address Phone Link
San Jose
Headquarters
2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
Fremont 37053 Cherry Street
Newark, CA 94560
510-933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
510-300-1400 Hayward Network Support Services
Oakland-Berkeley 1300 Clay Street
Oakland, CA 94612
510-899-7400 Oakland-Berkeley Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
650-543-0400 Palo Alto Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
707-772-1334 Petaluma Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
925-621-2400 Pleasanton Network Support Services
Roseville-Citrus Heights 6520 Lonetree Blvd
Rocklin, CA 95765
916-910-1200 Roseville Network Support Services
Sacramento 1100 N Market Blvd
Sacramento, CA 95834
916-273-1400 Sacramento Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
415-321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 95131
408-240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
650-931-2400 San Mateo Network Support Services
San Rafael 700 Larkspur Landing Cir
Larkspur, CA 94939
415-526-1400 San Rafael Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95062
831-824-2134 Santa Cruz Network Support Services
Santa Rosa 131 Stony Circle
Santa Rosa, CA 95401
707-303-4400 Santa Rosa Network Support Services
Vacaville 3336 N Texas St
Fairfield, CA 94533
707-470-1313 Vacaville Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
925-362-2400 Walnut Creek Network Support Services





More Questions and Answers

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has created an IT outsourcing white paper that details the benefits companies organizations of all sizes can derive by outsourcing or co-sourcing IT consulting and other information technology services. Progent has also produced IT Outsourcing datasheets for several support packages intended for small and mid-sized companies.

Does Progent offer network monitoring support?
Progent provides a selection of Network Support Packages built around the proactive problem solving capabilities of Microsoft System Center Operations Manager, a next-generation server management software solution that tracks the availability, speed and security of your IT network and identifies anomalies before they can disrupt your network. To provide additional insight concerning the performance and stability of your system environment, Progent can help you install and operate popular network monitoring software based on the Linux operating system.

Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
Exchange Server 2016 provides significant enhancements compared to older releases of Exchange through innovations including native capability for fault-tolerant mailbox server clustering known as Database Availability Groups or DAGs the ability to use commodity disk drives to slash the expense of big inboxes, a more powerful OWA web client that works with more web browsers, advanced voice mail capability including voice-to-text translation, and a wealth of mechanisms for improving security and regulatory compliance. Microsoft estimates that if judiciously configured, current versions of Exchange Server can reduce messaging costs by as much as 80%. Because Microsoft has stopped supporting Microsoft Exchange 2003, organizations have an additional incentive to ask Progent's Microsoft Exchange 2016 consultants about upgrading to the latest release of Exchange.

Why should a small business outsource IT support?
Whether it means planning IT system infrastructure, establishing or outsourcing a Help Desk, deploying an updated messaging system, or building an web-based eCommerce system, outsourcing your system support services can control costs and minimize risks, allowing network support expenses to grow in a more linear and controlled way than is possible by establishing a big, all-purpose internal IT staff.

What services are available from Progent to support Windows Server 2003?
Progent can help you with managing, maintaining and repairing business network solutions powered by Microsoft Windows Server 2003, and can support your transition to Windows Server 2012 R2 or later from Microsoft Windows Server 2003. Progent's migration support services include planning, installation, integration, piloting, training, and online technical support. If you are considering creating a hybrid network model that combines on-premises systems with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid solutions.

What are the advantages of being a Microsoft-certified Partner?
Because Progent is a Microsoft-certified Partner, each Progent MCSE support expert and network consultant can utilize the technical and educational tools necessary to provide the best information technology service available. Progent has world-class expertise in the architecture, deployment and troubleshooting of Microsoft-based information technology. Progent's Microsoft-certified IT support professionals offer Active Directory consulting, Microsoft Exchange 2016 Server upgrade support, Exchange 2013 integration, Exchange Server 2010 maintenance, Exchange Server 2003 upgrade help, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 configuration, Windows Server 2008 R2 consulting and support, plus Windows 10 planning assistance, Microsoft Windows 8.1 consulting support, Windows 7 maintenance, Microsoft Office 365 development and training, and Microsoft Dynamics GP programming.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's concentration is Microsoft operating systems and applications and Cisco networking products, but Progent has deep experience in the design, installation, and integration of cohesive networks that combine products from multiple top vendors. Services available from Progent include Mac and iPad consulting, Linux support, Sun expertise, Apple iPhone integration, Google Android phone integration and management, BlackBerry management and integration, Citrix consulting, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of co-sourcing that allows your internal IT staff to benefit from the server monitoring activities of an outside consulting group. If your company has a small internal information technology team, Progent's Managed Network Monitoring outsourcing package is an economical way to maximize system uptime, performance and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements assessment and configures System Center Operations Manager
  • Progent sets up a remote System Center Operations Manager server to monitor your network
  • Progent provides Help Desk support, coordinated with System Center Operations Manager
  • Progent remotely tracks, analyzes, and/or resolves problems
  • Progent performs regular network maintenance including installation of service packs and security updates
  • Hardware must be covered by manufacturer's on-site warranty service

    How does Progent handle problem escalation?
    Progent uses a team model for problem escalation, making it possible to solve even the most challenging technical problems that can crop up from time to time. By leveraging 100s of consulting-years of experience from Progent's Microsoft and Cisco-certified consulting staff, Progent can rapidly and cost-effectively repair networking problems that would stymie most computer support companies. Working with thousands of clients on implementation and integration projects annually gives Progent a unique view concerning which techniques succeed and which do not in resolving network issues.

    Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
    Progent's Cisco-certified wireless consultants can provide Aironet wireless access point configuration support and Cisco Wi-Fi controller consulting so you can benefit from the IEEE 802.11ac Wi-Fi standard to triple the performance for your wireless LAN while extending the area covered.



    More Questions and Answers

    If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valley and you are looking for technical assistance, IT outsourcing, or high-level services from a Microsoft or Cisco certified consultant, call 408-465-8400 or visit Contact Progent.



    An index of content::

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    If your company runs a Sun Solaris environment or a multi-OS computer system, Progent's CISM, CISSP and ISSAP-certified consultants can assist your entire organization in a wide array of security topics such as security administration practices, security architecture and strategies, access control products and techniques, applications development security, business processes security, physical security, telecommunications, network and web security, and business continuity preparedness. CISM and CISSP stipulate the basic skills and international standards of performance that information security professionals are expected to possess. These accreditations give executive management the confidence that those who have achieved their CISM or ISSAP qualification have the experience and theory to deliver effective security support and engineering help.

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    NetApp SnapVault Consultant
    Specialists for NetApp OnCommand

    Progent offers enterprise clients the services of a certified NetApp consultant to deliver remote or onsite expertise for NetApp's complete line of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud architecture, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Components of NetApp SAN storage technology supported by Progent include system dsign, cloud integration, virtualization, migrations, transparent updates, system management, security and compliance, high availability, and remediation. Progent can provide Level 3 support to help you to resolve problems with NetApp SAN environments quickly and affordably based on best practices.

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    Application Reporting

    For help writing, improving, or troubleshooting applications for Windows, any version of Linux, or the Web, Progentís expert team of programmers, database designers, and project managers can help make sure you get the job done on time and within your budget. Progent's experienced software programmers can provide affordable and efficient online consulting for jobs as simple as writing VBA scripts for Excel or as large as rolling out mission-critical RDBMS applications built on Microsoft SQL Server or Oracle.

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    Progentís Technical Response Center (TRC) offers nationwide extended hours remote support for networks powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service engineers offer after-hours phone support and online direct network connection to troubleshoot and resolve network problems quickly and economically. The breadth of technical experience available from Progent's staff of nationwide support engineers allows Progent to escalate even the most difficult problems to competent experts as needed. For urgent issues, the TRC endeavors to respond to your request for support in less than one hour.

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    Progent offers two ultra-affordable service packages designed to allow small businesses to get an impartial security assessment from a premier security consultant. With Progent's External Security Inventory Checkup, an engineer administers an extensive test of your IT infrastructure from outside your firewalled perimeter to uncover possible risks in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Checkup, a certified security professional executes a system scan from an authorized machine within your company firewall to assess vulnerabilities to inside attacks. Both security inventory packages are configured and run from a secured external site.

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    Online Consulting for Fedora Linux
    PCLinuxOS Linux Consultants

    Progent's Linux support experts offer small and mid-size companies and developers support for administering and supporting Linux systems that run with Microsoft-based technology. Progent offers your organization contact with Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This broad range of experience offers you a convenient single consulting firm to help you create and manage a protected and robust mixed-platform network and communications environment that supports Linux and Microsoft coexistence by integrating Microsoft Windows with leading Linux derivatives including RedHat, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.

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    Microsoft Certified Expert Dynamics GP Visual Studio Professionals

    Progent's expertise providing Microsoft .NET support and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms make it possible to create specialized line-of-business applications and eCommerce environments that integrate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can help you design reports that allow you to analyze your business more thoroughly, turning raw information into useful insights into your business.

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    Microsoft Lync Presence Technology Professional
    Specialist for Microsoft Lync Server 2010

    Microsoft Lync 2010 supports IM, Real Presence, audio and video conferencing, desktop sharing, as well as VoIP and traditional public switched telephone network voice communication. Microsoft Lync Server 2010 can enhance the capability of Microsoft Exchange Server, SharePoint Server and Office or cloud-based Office 365 and simplify management through integration with Windows AD. Lync 2010 can also cut expenses by eliminating VoIP equipment and subscription services, PBX systems, or conventional teleconferencing technology. Progent's certified unified communications consultants offer online and onsite support services to assist you to maintain and troubleshoot your current Lync Server 2010 environment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is the new release of the product. Progent can also assist your organization to design and execute a smooth Skype for Business upgrade.

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    Network Load Balancing Computer Consulting

    Progent provides fault tolerant load balancing consulting that addresses system load balancing, load balanced program, LAN/WAN infrastructure routing, and content delivery technology such as Cisco Content Engine. High availability load balancing technologies for which Progent offers consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and Cisco CDN Software, and F5 Networks BIG-IP.

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    Technology Professional for Signature-matching Virus Protection

    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats.

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