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What is Progent's response time for providing online technical support?
Progent's Technical Response Center is committed to providing the highest level of online computer support services available for urgent and non-critical problems. For emergency problems that impact many workers, crucial individuals, or a mission-critical program, the Technical Response Center can engage within an hour. For standard problems, the TRC will in less than two hours. In all cases, your ticket will be generated quickly and correctly, You will receive a confirmation from the ticketing system, and the TRC will check with you regarding every resolved problem to make sure you are comfortable with the outcome and ready to close the ticket. Find out more about Progent's Technical Response Center Customer Commitment.
How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
Microsoft System Center 2016 provides major enhancements in the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the support of a certified video conferencing consultant with an extensive background integrating technology from the major video conferencing/telepresence providers including Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help you to plan, install, upgrade, or maintain a video conferencing environment that preserves your investment and optimizes the strategic value of your IT system. Progent also offers the expertise of infrastructure engineers who can help businesses of any size to create and troubleshoot a network that delivers the performance, dependability, security, and scalability required to accommodate your telepresence solution.
How Can Progent help us to use Microsoft Power BI for business analytics?
Progent's Power BI consultants can help your business to plan, deploy, manage, update or debug your Power BI business analytics solution. Progent's database experts can help you to prep your target data for Power BI reports and dashboards. Progent can help you build and administer an on-premises, cloud, or hybrid architecture for Power BI. To learn more, see Progent's Power BI solutions.
How Can Progent help with Microsoft SharePoint?
Progent has been providing SharePoint support since the first SharePoint product was released more than a decade ago, and Progent has the breadth and depth of technical knowledge to help businesses of all sizes to design and carry out a SharePoint Server 2013 installation and develop SharePoint Server 2013 apps that add substantial business value to your IT investment. Progent's Microsoft-certified consulting team can help your company to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from another collaboration solution; decide if an on-premises, online or hybrid deployment is most sensible for your busi9ness; and select the most appropriate edition of SharePoint 2013 for your applications. Progent offers full project management support or can help in individual tasks related to your SharePoint 2013 migration.
Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants can provide affordable remote consulting to help you to design, configure, and fix any aspect of your iOS and Windows integration solution and is available for quick tasks to help you through occasional technical bottlenecks or major engagements to help you complete large-scale projects on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you build or support a highly available, secure and efficient network infrastructure that is best suited to your computing model. Progent also offers remote and on-premises training for individuals or groups to show you how to manage and use your iPhones and iPads in a safe, team-oriented environment that maximizes the strategic value of your IT system.
Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for recovering services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and fixes and can generate reports to confirm full service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager and VMware NSX consulting expert to help your organization to design, deploy, test and maintain a DR system based on VMware Site Recovery Manager.
Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that earned Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year network support veteran and has managed the creation and implementation of hundreds of innovative information technology solutions using Microsoft technologies. Mr. Kent established Progent in order to address the needs of small organizations who can't justify the expense of maintaining a large IT group but who still require information systems with enterprise-class reliability, protection, and responsiveness.
Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's System Center 2012 Virtual Machine Manager consulting experts can help businesses of all sizes to adhere to best practices to set up SCVMM 2012 hosts and host groups, fabric, storage, and libraries; design, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help your business to upgrade from a legacy version of System Center Virtual Machine Manager or from a third-party management platform, and Progent can show you how you to enhance and troubleshoot your current SCVMM ecosystem so you realize the highest possible return on investment. Progent also offers SCVMM 2016 migration expertise to assist you to plan and execute an efficient upgrade from SCVMM 2012 to Virtual Machine Manager 2016 so you can benefit from stronger assurance capabilities, high availability VMM storage fabric, and other improvements.
Does Progent offer help with specific Apple Mac applications?
Progent's consultants for Mac technology can support the creative aspect of macOS and OS X environments by offering consulting services and training in images/, audio, and video. Progent's consultants can offer help in a variety of macOS and OS X applications such as Photoshop, InDesign, Logic Pro, Digidesign Pro Tools, Apple Motion, and Adobe After Effects. Progent can also help you with discrete areas like scanning or digitizing audio or video or building an audio/video post production lab.
How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering along with synchronous replication to deliver rapid, zero RPO disaster recovery (DR) between datacenters that are up to 300km away from one another. Progent offers online or on-premises access to a certified NetApp MetroCluster consultant who can assist your business to plan, deploy, administer, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster deployment that aligns with your technical requirements and budget. Progent can make sure you follow best practices for configuring your MetroCluster solution by providing help with tasks such as assigning disk pools and shelf IDs, arranging plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your storage clusters, and verifying your MetroCluster disaster recovery system to prove adherence with industry standards and regulatory requirements.
Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network technology consultants offer expert online and on-premises support and troubleshooting for Cisco's Catalyst, Nexus and Meraki families of managed switches for environments that range from small or midsize organizations and campus LANs to enterprise data centers and service providers. Progent can show you how to implement Cisco's rapidly improving switching solutions to realize the performance, scale, resilience, virtualization, security and ease of management demanded by your organization. For information about Progent's support for Cisco's market-leading family of Catalyst switches, refer to Cisco Catalyst switch consulting and troubleshooting services. For information about Progent's consulting and support for Cisco's Nexus family of switches, refer to Cisco Nexus switch consulting and support. To find out about Progent's support for Cisco Meraki switches, visit Meraki switches consulting services.
How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
Progent's Cisco Jabber consultants offer remote or onsite support to help organizations of any size to design, deploy, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth expertise for all the products, technologies and services that go into creating an end-to-end Cisco Jabber solution such as Cisco network appliances and management tools, Microsoft Office apps, Windows and Mac desktops, iOS and Android smartphones, SIP trunking, WiFi networks, cyber security, cloud computing, telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a cohesive collaboration solution.
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If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valley
and you require technical support, IT outsourcing, or advanced expertise from a certified Progent consultant,
call 408-465-8400 or visit Contact Progent.