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How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing information technology projects for enterprise customers, Progent uses a phased approach based on defined milestones in order to meet budgetary, scheduling, and technical targets while minimizing business disruption. Progent's methodology follows industry project management standards based on the leading practices incorporated in the
Microsoft Solutions Framework (MSF) and includes requirements definition, planning and architecture proposals, pilots, required adjustments, and expert deployment. All phases are documented to create a detailed list of IT services delivered and to help in ongoing network maintenance.
Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can help you design, rationalize and carry out a plan to transition to Windows Server 2012 R2 or later from a Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft-certified Server Platform consultants can also deliver affordable and effective online consulting and engineering support so you can manage 2012 installations. Progent can assist you to determine the strategic value of upgrading from previous releases of Windows Server and can adhere to best practices to ensure an efficient transition to Windows Server 2012 R2 or later. In case you are planning on building a hybrid network model that integrates on-premises systems with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration
Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís business information reporting experts can provide remote and onsite consulting to assist your organization with any phase of business intelligence (BI) reporting from troubleshooting or modernizing applications to designing and implementing a comprehensive business intelligence environment. Progent's BI experts can help your company to support your existing BI environment, assist you to migrate databases and applications from a legacy reporting product to a current solution, and provide as-needed online training tailored to your specific requirements. Progentís business reporting and analytics consultants offer expertise in the leading business analytics reporting platforms including Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins including Power Pivot and Power View, and Report Builder.
Can Progent help us integrate and manage WatchGuard firewalls?
Progent's WatchGuard experts can help you deploy WatchGuard Firepower Firewall/VPN security appliances that align with your network security needs and budget. Progent can assist you to maintain legacy WatchGuard firewalls or upgrade to modern WatchGuard Firebox firewalls. To find out about Progent's consulting services for WatchGuard firewalls, see WatchGuard firewall integration expertise.
Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's certified Microsoft Office and Office 365 consultants can assist companies of any size to integrate Office desktop and Microsoft Office 365 apps including Excel, Word, PowerPoint, Outlook, Microsoft Access, Project and OneNote into a cohesive solution that offers fast ROI and enables improved business results. Progent can help your company to integrate Microsoft Office or Office 365 apps with one another and with other core Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and SQL Server running on-premises or hosted in the cloud. Progent can also help you to resolve compatibility problems between various versions of Microsoft Office and can provide customized online Microsoft Office and Office 365 instruction to individuals or teams.
Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 (formerly Great Plains) features a revamped architecture that improves cloud integration, works with popular handheld devices, permits one-time login with Azure AD, and tightens security. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants have the broad knowledge and hands-on experience to resolve the critical technical and business issues associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can help your organization to carry out a smooth migration that will optimize the return on your investment in this mission-critical product.
How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training created for clients who want to expand their understanding of mainstream office productivity software and network technology. Learn more about Progent's Office Word and Microsoft Office 365 Word custom training, Microsoft Excel and Office 365 Excel classes and consulting, MS Project expertise, and seminars on Apple macOS and OS X applications. Progent also offers live remote webinar training classes. Virtual interactive webinars provide a flexible and affordable way for training your IT staff to use a wide selection of important applications.
Progent also offers itemized documentation for all delivered services. These comprehensive service reports provide your in-house IT staff a concise and helpful chronicle of key technical issues concerning your IT system and can provide insight on how to anticipate and resolve problems to come.
Can Progent help configure and integrate Cisco wireless VoIP phones?
Successful integration of Cisco's wireless VoIP phones usually requires that IT teams configure and fine tune many key pieces of your wireless environment such as access points, switches, wireless LAN controllers, and network management tools. Progent's wireless IP phone configuration and troubleshooting experts offer remote and onsite assistance to help you build and administer a Cisco wireless IP phone solution by providing services that can range from debugging the configuration of a wireless IP phone or access point to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi architecture of a campus.
Does Progent offer fast and affordable network health audits?
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable and safer Active Directory implementation. Both versions also offer the ongoing advantages of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include simpler network management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. To find out more about ProSight Network Audits and to view sample reports, go to ProSight Network Audits.
What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's certified Office Word and Office 365 Word consultants can provide a wide range of economical remote support services to help your organization to manage your existing Microsoft Word environment or help you to migrate to a newer release of Microsoft Office Word. Services offered by Progent's experts include VBA programming, isolating and fixing compatibility problems between different releases of Word, integrating Office Word with different Microsoft Office apps like Excel and Microsoft Outlook or with third-party data sources and plug-ins,network optimization for dependable. reliable cloud access, security consulting, and smart phone synchronization, and remote Office Word and Office 365 Word training sessions customized for your special requirements.
How can Progent help us take full advantage of Microsoft Project Server?
Progent's Microsoft Project Server consultants offer advanced remote and onsite support for Project Server and for Microsoft platforms that work in conjunction with Microsoft Project Server. Consulting support services offered by Progent include Project Professional integration, SharePoint Server 2013 design and deployment, SQL Server 2016 integration and development, Microsoft SQL Server 2014 integration, Microsoft Exchange 2016 migration, Exchange 2013 integration, Excel and Microsoft Office 365 Excel development, and PowerPoint and Visio online classes. Progent can provide Cisco-certified CCIE consultants to help your company to optimize your environment to accommodate local, branch, at-home, and mobile workers so that they can utilize Project Server 2010 to collaborate securely and efficiently. Progent's network security engineers can help your IT team to adopt and enforce security workflows that protect important project data without disrupting efficient information exchange.
Does Progent support Lync Server 2013?
Lync 2013, rebranded Skype for Business Server, is a self-hosted software platform that allows organizations of any size to create a manageable and secure communications environment that supports a BYOD computing model with instant messaging (IM), real-time presence, audio/video and web meetings with app sharing and whiteboard, as well as IP and PSTN calling across a wide assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 experts can help your company to support your current Lync environment or plan and carry out an efficient upgrade to a modern solution by offering Skype for Business expertise. Progent can also assist create a hybrid solution that combines self-hosted Microsoft Skype for Business Server with Skype for Business Online or with Teams cloud platforms.
How can Progent help us protect ourselves against Ransomware?
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability to stop or recover rapidly from a ransomware incident. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
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If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valley
and you need technical assistance, information technology outsourcing, or high-level services from a Microsoft or Cisco certified professional,
call 408-465-8400 or visit Contact Progent.