|2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||37053 Cherry Street
Newark, CA 94560
||Fremont Network Support Services
||26250 Industrial Blvd
Hayward, CA 94545
||Hayward Network Support Services
||1300 Clay Street
Oakland, CA 94612
||Oakland-Berkeley Network Support Services
||3790 El Camino Real
Palo Alto, CA 94306
||Palo Alto Network Support Services
||755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
||Petaluma Network Support Services
||4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
||Pleasanton Network Support Services
||6520 Lonetree Blvd
Rocklin, CA 95765
||Roseville Network Support Services
||1100 N Market Blvd
Sacramento, CA 95834
||Sacramento Network Support Services
||388 Market Street
San Francisco, CA 94111
||San Francisco Network Support Services
||2570 N. First Street, 2nd Floor
San Jose, CA 95131
||San Jose Network Support Services
||1900 S Norfolk, Suite 350
San Mateo, CA 94403
||San Mateo Network Support Services
||700 Larkspur Landing Cir
Larkspur, CA 94939
||San Rafael Network Support Services
||101 Cooper St, #4526
Santa Cruz, CA 95062
||Santa Cruz Network Support Services
||131 Stony Circle
Santa Rosa, CA 95401
||Santa Rosa Network Support Services
||3336 N Texas St
Fairfield, CA 94533
||Vacaville Network Support Services
||1261 Locust St
Walnut Creek, CA 94596
||Walnut Creek Network Support Services
More Questions and Answers
How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has created an IT outsourcing white paper that details the benefits companies organizations of all sizes can derive by outsourcing or co-sourcing IT consulting and other information technology services. Progent has also produced IT Outsourcing datasheets for several support packages intended for small and mid-sized companies.
Does Progent offer network monitoring support?
Progent provides a selection of Network Support Packages built around the proactive problem solving capabilities of Microsoft System Center Operations Manager, a next-generation server management software solution that tracks the availability, speed and security of your IT network and identifies anomalies before they can disrupt your network. To provide additional insight concerning the performance and stability of your system environment, Progent can help you install and operate popular network monitoring software based on the Linux operating system.
Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
Exchange Server 2016 provides significant enhancements compared to older releases of Exchange through innovations including native capability for fault-tolerant mailbox server clustering known as Database Availability Groups or DAGs the ability to use commodity disk drives to slash the expense of big inboxes, a more powerful OWA web client that works with more web browsers, advanced voice mail capability including voice-to-text translation, and a wealth of mechanisms for improving security and regulatory compliance. Microsoft estimates that if judiciously configured, current versions of Exchange Server can reduce messaging costs by as much as 80%. Because Microsoft has stopped supporting Microsoft Exchange 2003, organizations have an additional incentive to ask Progent's Microsoft Exchange 2016 consultants about upgrading to the latest release of Exchange.
Why should a small business outsource IT support?
Whether it means planning IT system infrastructure, establishing or outsourcing a Help Desk, deploying an updated messaging system, or building an web-based eCommerce system, outsourcing your system support services can control costs and minimize risks, allowing network support expenses to grow in a more linear and controlled way than is possible by establishing a big, all-purpose internal IT staff.
What services are available from Progent to support Windows Server 2003?
Progent can help you with managing, maintaining and repairing business network solutions powered by Microsoft Windows Server 2003, and can support your transition to Windows Server 2012 R2 or later from Microsoft Windows Server 2003. Progent's migration support services include planning, installation, integration, piloting, training, and online technical support. If you are considering creating a hybrid network model that combines on-premises systems with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid solutions.
What are the advantages of being a Microsoft-certified Partner?
Because Progent is a Microsoft-certified Partner, each Progent MCSE support expert and network consultant can utilize the technical and educational tools necessary to provide the best information technology service available. Progent has world-class expertise in the architecture, deployment and troubleshooting of Microsoft-based information technology. Progent's Microsoft-certified IT support professionals offer Active Directory consulting, Microsoft Exchange 2016 Server upgrade support, Exchange 2013 integration, Exchange Server 2010 maintenance, Exchange Server 2003 upgrade help, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 configuration, Windows Server 2008 R2 consulting and support, plus Windows 10 planning assistance, Microsoft Windows 8.1 consulting support, Windows 7 maintenance, Microsoft Office 365 development and training, and Microsoft Dynamics GP programming.
Does Progent support Microsoft and Cisco technology exclusively?
Progent's concentration is Microsoft operating systems and applications and Cisco networking products, but
Progent has deep experience in the design, installation, and integration of cohesive networks
that combine products from multiple top vendors. Services available from Progent include Mac and iPad consulting, Linux support, Sun expertise, Apple iPhone integration, Google Android phone integration and management, BlackBerry management and integration, Citrix consulting, plus consulting for Computer Associates, HP/Compaq,
Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.
What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of co-sourcing that allows your internal IT staff to benefit from the server monitoring activities of an outside consulting group. If your company has a small internal information technology team, Progent's Managed Network Monitoring outsourcing package is an economical way to maximize system uptime, performance and security.
Key components of Progent's Managed Network Monitoring Package include:
Progent performs a requirements assessment and configures System Center Operations Manager
Progent sets up a remote System Center Operations Manager server to monitor your network
Progent provides Help Desk support, coordinated with System Center Operations Manager
Progent remotely tracks, analyzes, and/or resolves problems
Progent performs regular network maintenance including installation of service packs and security updates
Hardware must be covered by manufacturer's on-site warranty service
How does Progent handle problem escalation?
Progent uses a team model for problem escalation, making it possible to solve even the most challenging technical problems that can crop up from time to time. By leveraging 100s of consulting-years of experience from Progent's Microsoft and Cisco-certified consulting staff, Progent can rapidly and cost-effectively repair networking problems that would stymie most computer support companies. Working with thousands of clients on implementation and integration projects annually gives Progent a unique view concerning which techniques succeed and which do not in resolving network issues.
Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified wireless consultants can provide Aironet wireless access point configuration support and Cisco Wi-Fi controller consulting so you can benefit from the IEEE 802.11ac Wi-Fi standard to triple the performance for your wireless LAN while extending the area covered.
More Questions and Answers
If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valley
and you are looking for technical assistance, IT outsourcing, or high-level services from a Microsoft or Cisco certified consultant,
call 408-465-8400 or visit Contact Progent.