Onsite Service Available in Morgan Hill, Gilroy

More Questions and Answers

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís BI reporting consultants can provide remote and onsite expertise to assist your organization with any aspect of business intelligence (BI) reporting ranging from troubleshooting or modernizing reports to designing and implementing a comprehensive business intelligence environment. Progent's management reporting consultants can help you to support your current reporting system, assist you to upgrade reports from an outdated reporting platform to a modern one, and deliver custom online training to meet your individual requirements. Progentís business reporting and analytics professionals can provide expertise in all popular business intelligence reporting tools including the SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot and Power View, Report Designer and Report Builder.

Can Progent help us integrate and manage WatchGuard firewalls?
Progent's WatchGuard consultants can help you configure WatchGuard Firepower Firewall security appliances that align with your network security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or migrate to current WatchGuard Firebox firewalls. To find out about Progent's consulting and support services for WatchGuard firewalls, visit WatchGuard firewall integration expertise.

My business application needs 24x7 support. Can Progent help?
Progent's economical extended hours remote technical support program offers companies round-the-clock availability of remote support from Progent's Technical Response Center (TRC). Services available beyond regular work hours include resolving issues with Microsoft-based server products, Microsoft Windows desktop support, help with Microsoft Office applications, network and system backup and recovery, and fundamental routing and switching help for Cisco networking products.

What types of organizations can Progent help?
Progent offers IT outsourcing, cloud integration and PC and mobile device support for small and midsize businesses, affordable online IT consulting for local governments and schools, plus branch office support and disaster recovery solution design for enterprises. Progent's small business customers usually cannot afford the hassle and overhead needed to have their own full-fledged IT management team and rely on Progent for occasional guidance, integration and troubleshooting. SMBs find it cost effective to use Progent's online support services on an as-needed basis for tasks like Windows Server deployment, Exchange Server set up, network appliance upgrades, site relocation, cloud integration, or Help Desk outsourcing. For enterprise-class disaster recovery/business continuity(DR/BC) solutions, Progent can provide fast online or onsite access to a Cisco-certified CCIE network engineer, a VMware VCDX-certified Site Recovery Manager consultant expert, or a NetApp MetroCluster consultant. Progent's CISSP and CISM-certified data security consultants can provide an array of security evaluation packages tailored for networks of all sizes.

Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Small Business Server (SBS) family is discontinued, this software package is still in wide use. Progent offers extensive Microsoft Small Business Server consulting services for all releases of the platform. Also, Progent's Windows Server 2012 R2 Essentials consulting experts can assist your organization to evaluate the possible advantages of moving from a locally hosted datacenter powered by Small Business Server 2011 or earlier to a hybrid onsite/cloud network by implementing an upgrade to Windows Server 2012 R2 Essentials and to Microsoft's cloud-hosted application software. Whether your servers and applications reside on an on premises datacenter, in the Microsoft Cloud, or across a hybrid mix of both, Progent can provide comprehensive consulting, technical support, and application design and programming services for Microsoft's core platforms including Windows Server, Exchange, SharePoint, and Microsoft SQL Server.

Can Progent provide our IT service firm with consulting expertise we can market under our own brand?
Progent's consulting for network support businesses allows you to use Progent's consulting engineers under your own service brand as a transparent arm of your network services team. To find out about Progent's expertise for IT service providers, refer to Progent's consulting support for network support firms.

Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services (IIS), included with Windows Server and Windows desktop, is an advanced role for web hosting and application programming. The latest versions provide enhanced protection, dependability, scalability, and troubleshooting while also delivering major enhancements in remote management. Many familiar extensions to IIS have been built into newer releases such as the rules-based Request Filter Module (previously called URL Scan), which can block potentially harmful HTTP requests from being executed by web applications. Progent's IIS consultants can assist you to configure IIS as well as the latest extensions to IIS Manager like the GUI interface for managing ASP.NET programs.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The new Cisco ASA 5500-X Family of firewalls with Firepower Services deliver significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can help your company to maintain your existing PIX or ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can help your organization to design, deploy, optimize, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager (SCDPM 2016) provides small and mid-size organizations near-continuous backup and simplified restore functions for Microsoft-based environment. SCDPM 2016 offers application-aware protection for critical platforms like Microsoft SQL Server, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, supports virtual machines hosted by Hyper-V and VMware, and can use Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified Data Protection Manager 2016 consulting experts can assist you to design, implement, administer, and troubleshoot an enterprise-wide backup/restore system powered by Data Protection Manager 2016. Progent can help you to migrate from a previous version of DPM or from a legacy solution, and Progent can optimize your SCDPM 2016 environment for on premises, hosted, cloud or hybrid deployment models. Progent offers online or onsite support and can deliver occasional guidance to help you through technical bottlenecks or deliver end-to-end project management support to help you finish your Data Protection Manager 2016 initiative on schedule and on budget.

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's SCVMM 2012 consulting experts can assist organizations of any size to adhere to best practices to set up SCVMM 2012 hosts, fabric, storage, and library resources; design, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your business to move from an older release of System Center Virtual Machine Manager or from another management platform, and Progent can show you how you to enhance and troubleshoot your existing SCVMM ecosystem to make sure you get the highest possible return on investment. Progent also offers Virtual Machine Manager 2016 migration expertise to help you to plan and implement a smooth migration from SCVMM 2012 to SCVMM 2016 in order to take advantage of new security capabilities, high availability VMM storage options, and other enhancements.

How can Progent help large enterprises?
Progent's consultants can assist large businesses to plan, deploy, and manage major rollouts of core Microsoft, Cisco, and Oracle technology by delivering services such as Active Directory (AD) expertise, MS Exchange Server 2016 migration, Microsoft Exchange 2013 Server consulting, SQL Server 2012 programming, Cisco network infrastructure design and troubleshooting, Oracle DBA and development support, MySQL consulting, and project management support. Progent has assisted some of the world's largest enterprises to integrate crucial business network solutions based on Microsoft technology and can deliver seamless branch office support for enterprises with local offices or in major cities in the United States.

How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network. Read about the complete ProSight portfolio of value-priced network monitoring and management services for small and mid-size organizations.

How can Progent help us design and manage a virtualization solution?
Virtualization technologies allow businesses to maximize utilization, streamline network operations, and enhance workload availability and data protection. run several virtual machines on one physical processor. Common usage scenarios for virtual servers are hardware efficiency, low-cost platforms for programs that require outdated operating systems, and economical quarantining of application programming or pilot environments from production ones. Progent's virtualization technology consultants can provide Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization consulting, Windows Server 2008 Hyper-V Virtualization help, VMware vSphere configuration and troubleshooting, VMware NSX network virtualization design and integration, and Citrix XenServer assistance. Progent can configure virtual machines to maximize performance, dependability and ease of administration while simultaneously cutting expenses; suggest and validate disaster recovery plans that minimize downtown in case of a major failure; and deliver continuing support, repair, and consulting assistance as virtualization technology evolves.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-certified consultants have extensive real-world industry experience, on the front lines of business network support, performing a multitude of networking projects for a broad assortment of customers. Every Progent expert carries a set of personal best practices from this broad industry background, and these are further enhanced by the company-wide leading practices training that Progent teaches its support staff. For larger projects, Progent consulting staff use the Microsoft Solutions Framework (MSF) structure for task management which divides projects into well defined and manageable sections that minimize the possibility of a project spinning out of control.

More Questions and Answers

If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valley and you need technical assistance, IT outsourcing, or high-level services from a Progent engineer, call 408-465-8400 or visit Contact Progent.

An index of content::

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    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware.

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    Progent's pricing policy is to bill for online service and on-site help per minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for services delivered during normal business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick fixes so you won't be forced to allow less critical problems to fester.

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    Progent's certified Wi-Fi consultants can help you to evaluate the benefits of using Cisco Wi-Fi controllers to manage wireless deployments of any scale. Progent can assist you to support and debug your existing Wi-Fi network or help you plan and carry out a smooth transition from legacy Wi-Fi controllers to current solutions.

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    The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your company's preparedness either to defend against ransomware or recover quickly after a ransomware attack. Progent will consult with you personally to gather information concerning your current AV defense and backup procedures, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup system that minimizes your exposure to a ransomware attack and aligns with your business needs.

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    Cisco offers an extensive array of routers that includes appliances built to provide the protection, performance, and reliability required by organizations ranging from branch offices to global enterprises. Cisco routers feature support for redundancy, automatic failthrough, and backup power for improved fault tolerance and system availability. Progent can show you how to choose and configure Cisco routers to establish a solid foundation for your network and to make it economical to expand as you add new users, open new offices, deploy new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent offers expertise in a range of routers based on the Cisco IOS operating system, including Cisco's 800 family of small office routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for core Networks, plus older 1700 and 2600 Routers.

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    Progent can assist businesses of all sizes to migrate any part of their computing infrastructure to Microsoft Azure. This can streamline network management and reduce hardware expense. Azure offers a wealth of cloud services and Progent can assist you to evaluate the advantages and restrictions of various cloud networking models supported by Azure. Progent can help you manage cloud-resident or hybrid cloud and local applications and resources and make sure you sidestep the typical errors small companies make when migrating to a public cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN tunnels and to integrate Apple iOS devices and Google Android handhelds.

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    Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by every consultant to each client. The practice of detailing and archiving support activity results in more efficient support and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

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    Progent's Microsoft-certified consultants can help your company to automate desktop PC update and patch management by delivering expertise with administration solutions like System Center Configuration Manager 2007, SMS 2003, and Windows Server Update Services (WSUS).

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    Microsoft Lync 2013, rebranded Skype for Business, allows organizations of all sizes to build a manageable and protected communications environment that permits a BYOD computing model with IM, real-time presence, web conferencing with app sharing and whiteboard, as well as IP-based and PSTN calling enabled for a wide assortment of stationary PCs and handheld clients. Progent's Microsoft-certified Lync 2013 experts and system integrators can assist you to assess the business benefits of Lync 2013, design an in-house, cloud-resident (via Microsoft Lync Online) or mixed topology appropriate for your present and future plans, implement Lync Server 2013 in a way that expedites your return on investment, and provide custom online and onsite training to your management team and users. Progent has in-depth expertise in key pieces of a Lync 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can assist your organization to combine Lync Server 2013 with popular Microsoft Office and Office 365 apps such as Outlook and PowerPoint.

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    Progent's productive atmosphere will make you a better professional by improving your information technology knowledge and boosting the satisfaction of your customers. Progent delivers this promise by attracting the best professional talent for you to work with, providing an advanced system infrastructure, using proprietary software tools to enable the highest quality of service, and by streamlining our operational models for finding and maintaining clients.

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    The sophistication and integration demands of Microsoft Windows Servers requires an IT consulting team with practical experience and in-depth familiarity with planning and building cohesive, comprehensive business technology systems. The experience of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft technology, assures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your business goals. Progentís consulting support can help you with designing, deploying, managing, and supporting Windows Server solutions that maximize the productivity of your IT network. Progentís consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows XP and other desktop clients.

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    SQL Server 2016 offers significant enhancements in performance, scale, data security, availability, mobile computing support, and built-in analytics and reporting. Innovations include PolyBase for processing structured and unstructured files simultaneously for big data applications, R language support, Always Encrypted mode, Mobile Reports, and centralized management of on-premises and cloud resources. Progent's Microsoft-certified consulting team can deliver remote and onsite expertise to assist businesses of any size to configure, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all core Microsoft platforms including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).

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    Progent has been providing SharePoint consulting services since the initial product was published over a a dozen years, and Progent has the breadth and depth of technical knowledge to help businesses of all sizes to plan and implement a SharePoint Server 2013 installation and create SharePoint Server 2013 apps that add substantial business benefit to your information network. Progent's Microsoft-certified consulting team can help you to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from older versions of SharePoint or from another collaboration environment; determine if an on-premises, online or hybrid deployment is most sensible for your organization; and select the right edition of SharePoint 2013 for your applications. Progent can provide comprehensive project management support or can help in individual jobs related to your SharePoint 2013 deployment.

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    Progent offers expertise for security evaluation packages such as Microsoft Baseline Security Analyzer for performing a variety of automatic network testing scans to uncover potential security problems. Progent has broad knowledge of security auditing tools and can help you to understand audit reports and respond appropriately. Progent can show you how to build security into your company operations, configure auditing software, define and implement a protected system environment, and recommend policies to maximize the safety of your network. Progent's security professionals are available to show you how to set up a firewall, implement safe remote access to email and business applications, and install VPN. Progent's accredited security consultants can validate the security of web-based applications and can provide comprehensive information security audits of enterprise-wide security to determine your organization's compliance with important industry security standards including FISMA, NIST, and ISO 17799.

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    Progent's Standard Help Desk Services provide a complete service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Support services are provided at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex problems.

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    Progent provides a selection of network support packages for small companies. These information technology outsourcing and server monitoring solutions are built around the proactive problem handling abilities of System Center Operations Manager 2007, a state-of-the-art network and IT support software platform that monitors the reliability, throughput, and safety of your network and isolates potential problems before they can bring down your network. With Progent's affordably priced IT support programs, small organizations can select a basic co-sourcing service program based on Operations Manager 2007 with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing solution.

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  • SCVMM 2016 and PowerShell Remote Support
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    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of IT infrastructure management tools and is designed to provide a unified solution for configuring and administering virtualized datacenters across hybrid environments that can include on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consultants can help organizations of any size with any aspect of designing, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, help you migrate efficiently from older releases of Virtual Machine Manager, design processes for creating and installing VMs and hosts, design fault-tolerant compute and storage clusters, integrate your private cloud infrastructure with public cloud services, configure virtual switches and load balancers, develop and refine PowerShell scripts, and assist you to assess the potential business benefits of new capabilities like Storage Spaces Direct and Host Guardian Service. Progent's certified hypervisor experts can provide world-class Hyper-V consulting and VMware ESXi support.

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