More Questions and Answers
Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís BI reporting consultants can provide remote and onsite expertise to assist your organization with any aspect of business intelligence (BI) reporting ranging from troubleshooting or modernizing reports to designing and implementing a comprehensive business intelligence environment. Progent's management reporting consultants can help you to support your current reporting system, assist you to upgrade reports from an outdated reporting platform to a modern one, and deliver custom online training to meet your individual requirements. Progentís business reporting and analytics professionals can provide expertise in all popular business intelligence reporting tools including the SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot and Power View, Report Designer and Report Builder.
Can Progent help us integrate and manage WatchGuard firewalls?
Progent's WatchGuard consultants can help you configure WatchGuard Firepower Firewall security appliances that align with your network security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or migrate to current WatchGuard Firebox firewalls. To find out about Progent's consulting and support services for WatchGuard firewalls, visit WatchGuard firewall integration expertise.
My business application needs 24x7 support. Can Progent help?
Progent's economical extended hours remote technical support program offers companies round-the-clock availability of remote support from Progent's Technical Response Center (TRC). Services available beyond regular work hours include resolving issues with Microsoft-based server products, Microsoft Windows desktop support, help with Microsoft Office applications, network and system backup and recovery, and fundamental routing and switching help for Cisco networking products.
What types of organizations can Progent help?
Progent offers IT outsourcing, cloud integration and PC and mobile device support for small and midsize businesses, affordable online IT consulting for local governments and schools, plus branch office support and disaster recovery solution design for enterprises. Progent's small business customers usually cannot afford the hassle and overhead needed to have their own full-fledged IT management team and rely on Progent for occasional guidance, integration and troubleshooting. SMBs find it cost effective to use Progent's online support services on an as-needed basis for tasks like Windows Server deployment, Exchange Server set up, network appliance upgrades, site relocation, cloud integration, or Help Desk outsourcing. For enterprise-class disaster recovery/business continuity(DR/BC) solutions, Progent can provide fast online or onsite access to a Cisco-certified CCIE network engineer, a VMware VCDX-certified Site Recovery Manager consultant expert, or a NetApp MetroCluster consultant. Progent's CISSP and CISM-certified data security consultants can provide an array of security evaluation packages tailored for networks of all sizes.
Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Small Business Server (SBS) family is discontinued, this software package is still in wide use. Progent offers extensive Microsoft Small Business Server consulting services for all releases of the platform. Also, Progent's Windows Server 2012 R2 Essentials consulting experts can assist your organization to evaluate the possible advantages of moving from a locally hosted datacenter powered by Small Business Server 2011 or earlier to a hybrid onsite/cloud network by implementing an upgrade to Windows Server 2012 R2 Essentials and to Microsoft's cloud-hosted application software. Whether your servers and applications reside on an on premises datacenter, in the Microsoft Cloud, or across a hybrid mix of both, Progent can provide comprehensive consulting, technical support, and application design and programming services for Microsoft's core platforms including Windows Server, Exchange, SharePoint, and Microsoft SQL Server.
Can Progent provide our IT service firm with consulting expertise we can market under our own brand?
Progent's consulting for network support businesses allows you to use Progent's consulting engineers under your own service brand as a transparent arm of your network services team. To find out about Progent's expertise for IT service providers, refer to Progent's consulting support for network support firms.
Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services (IIS), included with Windows Server and Windows desktop, is an advanced role for web hosting and application programming. The latest versions provide enhanced protection, dependability, scalability, and troubleshooting while also delivering major enhancements in remote management. Many familiar extensions to IIS have been built into newer releases such as the rules-based Request Filter Module (previously called URL Scan), which can block potentially harmful HTTP requests from being executed by web applications. Progent's IIS consultants can assist you to configure IIS as well as the latest extensions to IIS Manager like the GUI interface for managing ASP.NET programs.
Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The new Cisco ASA 5500-X Family of firewalls with Firepower Services deliver significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network experts can help your company to maintain your existing PIX or ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can help your organization to design, deploy, optimize, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager (SCDPM 2016) provides small and mid-size organizations near-continuous backup and simplified restore functions for Microsoft-based environment. SCDPM 2016 offers application-aware protection for critical platforms like Microsoft SQL Server, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, supports virtual machines hosted by Hyper-V and VMware, and can use Microsoft Azure for cloud-based backup and recovery. Progent's Microsoft-certified Data Protection Manager 2016 consulting experts can assist you to design, implement, administer, and troubleshoot an enterprise-wide backup/restore system powered by Data Protection Manager 2016. Progent can help you to migrate from a previous version of DPM or from a legacy solution, and Progent can optimize your SCDPM 2016 environment for on premises, hosted, cloud or hybrid deployment models. Progent offers online or onsite support and can deliver occasional guidance to help you through technical bottlenecks or deliver end-to-end project management support to help you finish your Data Protection Manager 2016 initiative on schedule and on budget.
Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's SCVMM 2012 consulting experts can assist organizations of any size to adhere to best practices to set up SCVMM 2012 hosts, fabric, storage, and library resources; design, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your business to move from an older release of System Center Virtual Machine Manager or from another management platform, and Progent can show you how you to enhance and troubleshoot your existing SCVMM ecosystem to make sure you get the highest possible return on investment. Progent also offers Virtual Machine Manager 2016 migration expertise to help you to plan and implement a smooth migration from SCVMM 2012 to SCVMM 2016 in order to take advantage of new security capabilities, high availability VMM storage options, and other enhancements.
How can Progent help large enterprises?
Progent's consultants can assist large businesses to plan, deploy, and manage major rollouts of core Microsoft, Cisco, and Oracle technology by delivering services such as Active Directory (AD) expertise, MS Exchange Server 2016 migration, Microsoft Exchange 2013 Server consulting, SQL Server 2012 programming, Cisco network infrastructure design and troubleshooting, Oracle DBA and development support, MySQL consulting, and project management support. Progent has assisted some of the world's largest enterprises to integrate crucial business network solutions based on Microsoft technology and can deliver seamless branch office support for enterprises with local offices or in major cities in the United States.
How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact your network. Read about the complete ProSight portfolio of value-priced network monitoring and management services for small and mid-size organizations.
How can Progent help us design and manage a virtualization solution?
Virtualization technologies allow businesses to maximize utilization, streamline network operations, and enhance workload availability and data protection. run several virtual machines on one physical processor. Common usage scenarios for virtual servers are hardware efficiency, low-cost platforms for programs that require outdated operating systems, and economical quarantining of application programming or pilot environments from production ones. Progent's virtualization technology consultants can provide Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization consulting, Windows Server 2008 Hyper-V Virtualization help, VMware vSphere configuration and troubleshooting, VMware NSX network virtualization design and integration, and Citrix XenServer assistance. Progent can configure virtual machines to maximize performance, dependability and ease of administration while simultaneously cutting expenses; suggest and validate disaster recovery plans that minimize downtown in case of a major failure; and deliver continuing support, repair, and consulting assistance as virtualization technology evolves.
Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-certified consultants have extensive real-world industry experience, on the front lines of business network support, performing a multitude of networking projects for a broad assortment of customers. Every Progent expert carries a set of personal best practices from this broad industry background, and these are further enhanced by the company-wide leading practices training that Progent teaches its support staff. For larger projects, Progent consulting staff use the Microsoft Solutions Framework (MSF) structure for task management which divides projects into well defined and manageable sections that minimize the possibility of a project spinning out of control.
More Questions and Answers
If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valley
and you need technical assistance, IT outsourcing, or high-level services from a Progent engineer,
call 408-465-8400 or visit Contact Progent.