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How does Progent handle problem escalation?
Progent follows a collaborative approach to problem escalation, making it possible to resolve even the most challenging network issues that can appear from time to time. By leveraging 100s of consulting-years of experience from Progent's Microsoft and Cisco-certified consulting staff, Progent can rapidly and economically solve networking problems that would stymie most computer support organizations. Working with thousands of customers on installation and integration tasks every year provides Progent a well-grounded perspective concerning which techniques work and which ones do not in solving IT issues.
How can Progent help us set up a private cloud?
Progent's ProSight Virtual Hosting and management service offers comprehensive hosting of a small organization's servers in a solution that delivers the maximum level of availability and scalability and is in addition simple to transfer to any data center. Progent's Private Cloud hosting and management services are based on mature virtualization technologies that allow small and midsize businesses with multi- platform IT systems to save dramatically on the costs of capital investments, system maintenance, and IT management while achieving enterprise-class reliability and an unmatched degree of vendor flexibility. Find out about Progent's ProSight family of managed IT services for small and mid-size organizations.
Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Microsoft-certified consulting team members and consultants for Virtual PC for Mac technology can help you to integrate your macOS and OS X desktops with your Exchange server through expert Office 365 Outlook for Mac consulting. Progent will ensure that your Microsoft Exchange Server is optimally setup and that WebDAV, LDAP and Outlook Web App are correctly installed and tested. Progent can also provide a full array of Microsoft Exchange consulting services including systems integration, troubleshooting, security management, mobile support, system tuning, plus spam and virus filtering and email encryption. Progent also offers customized one-on-one macOS education.
What are the advantages to my business of Progent's network monitoring services?
Operations Manager increases the availability of line-of-business programs by proactively identifying and helping to resolve problems before they are able to crash a network. Microsoft System Center Operations Manager can optimize network performance by checking predefined performance thresholds and usage patterns on key servers, allowing network support staff to be more efficient in integrating performance-related products and to eradicate trouble areas before they bring about serious network bottlenecks. However, configuring System Center Operations Manager to take full advantage of this state-of-the-art monitoring software can be a challenge. With over four years of experience with the NetIQ software upon which MOM is derived, Progent's technical staff can help you pick the proper Operations Manager components, install and configure Operations Manager, and generate specialized rules, scripts, reports and alerts for your network environment. Progent can also document Operation Manager's server monitoring policies and procedures for your IT staff.
Can Progent help us set up network infrastructure for at-home workers?
Progent can help small and medium-size companies to design, implement and debug the infrastructure required for teleworkers. Aspects of infrastructure for which Progent's experts can provide guidance include secure and convenient VPN connections, VDI desktop platforms, router configuration, Wi-Fi network design and implementation, and robust Internet access. To find out about Progent's infrastructure support services for at-home workers, refer to network infrastructure support services for an at-home workforce.
My business application needs 24x7 support. Can Progent help?
Progent's economical extended hours online support program provides clients 24x7 availability of remote support from Progent's Technical Response Center (TRC). Support services available outside normal work hours include resolving problems with Microsoft-based servers, MS Windows desktop troubleshooting, help with Microsoft Office applications, system backup/restore, and basic routing and switching support for Cisco technology.
Can Progent help set up pilot systems to help our company test new technology?
The Progent Test and Training Lab at the QTS Colocation Center in Sacramento can be used for testing mission-critical applications, developing cost-effective system upgrade methodologies, evaluating and optimizing performance, designing or verifying business continuity strategies, resolving compatibility issues, and establishing training environments for new technologies. For Progent customers without sufficient in-house resources to assemble effective test environments, Progent's Test and Training Lab cuts capital outlay and engineering risk and helps keep critical network initiatives on schedule.
What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise consulting services include:
How can Progent help us with SQL Server 2016?
- Designing, testing, deploying and supporting Microsoft-based technologies by providing services such as complicated Active Directory configurations, MS Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft System Center 2016 Configuration Manager cloud integration, System Center 2012 Configuration Manager deployment, and MS SQL Server programming
- Setting up and supporting server monitoring tools such as Microsoft System Center Operations Manager
- For businesses who need assistance with Windows Server 2016 hybrid solutions, upgrading to Windows Server 2012 R2 or upgrading to Exchange Server 2016, Progent can assist with planning and can also offer short-term personnel to help with roll-outs at locations in and larger cities across the United States.
- Online access to Cisco-premier CCIE network troubleshooting experts to repair tough network problems affecting the availability or functionality of multi-vendor environments
- Veteran enterprise project managers to assist large organizations to follow best practices to ensure that development or deployment projects are successfully completed on schedule and within budget
- Business continuity planning experts to prepare for a disastrous event by addressing not only IT issues but also business logistics including notification systems, temporary work areas, alternative transportation, and mandated reporting
- Expertise in helping large organizations establish a comprehensive security strategy that includes state-of-the-art technology from Microsoft and Cisco and adheres to industry leading practices
- Security assessment service bundles to provide an objective and comprehensive network security audit from a team of certified security consultants
Microsoft SQL Server 2016 introduces major improvements in performance, capacity, security and compliance, uptime, mobile computing integration, plus built-in BI. Innovations include PolyBase for processing SQL and NoSQ files simultaneously for big data applications, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over on-premises and cloud-based operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide online and onsite expertise to help organizations of any size to plan, implement, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft platforms such as Windows Server, Exchange Server 2016, SharePoint, Microsoft Dynamics ERP, Lync or Skype for Business, and SCOM.
Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services, included with Windows Server and Windows desktop, is a powerful role for web hosting and web application programming. The new versions provide enhanced security, dependability, expandability, and debugging while incorporating significant improvements in automated administration. A variety of popular extensions to Internet Information Services have been integrated into newer releases such as the Request Filter Module (previously called URL Scan), which can block potentially harmful HTTP requests from being run by hosted web software. Progent's IIS experts can help your company to configure IIS and the recent extensions to IIS Manager such as the GUI interface for controlling ASP.NET programs.
How can Progent help my business with a complex Active Directory deployment?
Progent's Microsoft-certified Active Directory consultants have broad knowledge troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, corrupted AD objects, clean-up of evaluation software configuration objects in on-line Active Directory systems, and repair of failed setups of Active Directory and AD-dependent software. Progent is also experienced in working with ďexpert onlyĒ Active Directory utilities such as ADSIEDIT, DCDIAG and NETDIAG. Progent can also suggest deployment techniques that address key issues such as Active Directory naming conventions, hierarchical model, IT management model, selection and structure of group policy objects, as well as security and monitoring definitions. Progent can also analyze the implications of alternate server and service implementations on functionality and performance. Progent can assist companies to design and roll out configurations of AD Domain Services by providing Windows Server 2012 R2 consulting services and Windows Server 2016 hybrid cloud integration.
Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a seamless extension of Unified Communications Manager, is a converged voicemail system that accelerates collaboration by offering flexible set of alternatives for retrieving calls and messages within an environment that is easy to deploy and maintain. Unity Connection lets you access and manage your voicemail messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Unity Express (CUE), offered in select Cisco Integrated Services routers, provides affordable voicemail, integrated messaging, interactive voice response (IVR), and greeting services for small to medium businesses (SMBs) and enterprise branch locations with as many as 500 voice mailboxes. Progent's Cisco-certified CCIE consulting experts can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting support to ensure that your CUE deployment delivers significant competitive value.
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If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valley
and you are looking for technical assistance, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified engineer,
call 408-465-8400 or visit Contact Progent.