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Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Microsoft Small Business Server (SBS) product line is no longer offered by Microsoft, this software bundle is still in wide use. Progent provides a range of Microsoft SBS support services for all versions of the product. Also, Progent's Windows Server 2012 R2 Essentials consultants can help your business to evaluate the possible benefits of moving from a locally hosted datacenter based on Small Business Server version 2011 or earlier to a more cloud-centric computing model by carrying out a migration to Windows Server Essentials and to Microsoft's cloud-hosted application software. Whether your servers and applications reside on a local datacenter, in the cloud, or across a mix of of environments, Progent offers full-service consulting, technical support, and software design and programming services for Microsoft's strategic business products including Windows Server, Exchange, SharePoint, and SQL Server.
What pricing structure does Progent use for support services?
Progent's simplified by-the-minute billing policy has no complex contracts, retainers or hidden charges. Many other support companies have minimum charges or other extra charges that drive up service. For remote support during normal business hours, you pay only for the actual time spent resolving your problem. If it only requires ten minutes to fix your problem, then you are only charged for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you pay exclusively for the time when Progent's consultant is actually onsite solving your problems. Just Progent's value priced by-the-minute rate. For urgent same-day onsite service calls, you may have to pay for our engineerís travel time, but not an increased emergency rate. Since Progent maintains a large pool of engineers located within the entire service territory, an available engineer is usually close by to help. Progent can in addition provide onsite support to the majority of zip codes in the United States within one business day of answering a support request. Progent's online technical support group has delivered assistance to small businesses in every state (See Progent's customer testimonials.)
Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.
Does Progent offer consulting help for server clustering with Windows Server?
The failover clustering technology incorporated into the latest releases of Windows Server is radically re-engineered to streamline the deployment, setup, and administration of server clusters and to provide greater levels of system availability, security, performance, and versatility. New or improved capabilities include automated cluster verification, revamped setup and installation, unified cluster management, new cluster architecture for maximum availability, hardened protection and quorum models, elimination of failure points, more disk and RAM capacity, enhancements for geographically dispersed clusters, and live migration capability for Hyper-V virtual servers. Progent's Microsoft-certified cluster technology consultants can help your company assess the business benefits of Windows clustering, design and execute a deployment, train your network support personnel to manage your failover clusters, provide continuing consulting and support services, and produce and test a disaster recovery plan. Progent's Windows Server 2016 disaster recovery consultants can show you how you to plan and deploy a cost-effective disaster recovery/business continuity solution for hybrid cloud deployments using failover cluster tools proven in Microsoft's Azure public cloud.
Does Progent support all major data backup/recovery products and services?
Progent's backup experts offer support for a broad array of utilities and services that deliver solutions for backing up Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and workstations plus notebooks and smartphones. Progent supports leading data protection platforms by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent also offers support for Acronis Backup and Recovery, MozyPro, Retrospect, Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan PRO, and Oracle Solaris FLARs. For enterprises, Progent can provide VMware Site Recovery Manager and NSX consulting. In addition, Progent's ProSight Data Protection Services are offered to small and mid-sized businesses as a low cost and fully managed solution for reliable backup and disaster recovery.
Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified Wi-Fi experts can provide Cisco Aironet wireless AP configuration support and Cisco wireless controller consulting so you can benefit from the 802.11ac Wave 2 WiFi standard to triple the speed for your wireless network while expanding the coverage area.
How can Progent help my company manage our Windows 8.1 devices?
Progent's certified Windows 8.1 experts can provide a range of technical services to assist companies of any size to maintain, administer, and troubleshoot networks that incorporate workstations, notebooks, tablets, or smartphones based on Windows 8.1. Progent's consultants can also provide Windows 10 migration support.
Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the support of a certified video conferencing engineer with expertise deploying technology from the major video conferencing/telepresence providers such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can assist you to plan, install, upgrade, or maintain a video conferencing solution that preserves your current investment and optimizes the business value of your IT system. Progent also offers the services of network infrastructure engineers who can help companies of all sizes to build and troubleshoot a communications network that provides the performance, reliability, protection, and scalability required to support your telepresence solution.
Can Progent help us move our data center to a colocation facility?
There are several hundred enterprise-grade Internet Data Centers in the and larger cities across the U.S., and Progent's colocation center consulting experts can enhance your systemís reliability and performance by helping you choose a colocation site that meets the specific needs of your organization including geographic location, size, communications, budget, and value-added features and services. Progentís data center IT services are intended for businesses with equipment located at collocation hosting sites and requiring on-demand on-site help at the colo facility plus remote support from Microsoft and Cisco Premier Certified experts. Progent provides a selection of colocation center support services such as network architecture analysis, Windows and Linux server installation and support, troubleshooting for server and communications networking, development and installation of fault tolerant systems, defining and implementing layered security defenses, firewall integration and support, designing load balancing solutions, and planning high-availability server clustering systems.
What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's certified Microsoft Office Word and Office 365 Word consultants offer a broad selection of economical remote support services to help your organization to maintain your legacy Microsoft Office Word environment or assist you to upgrade to a newer version of Microsoft Office Word. Support offered by Progent's Word experts include VBA software development, isolating and fixing compatibility issues between various releases of Office Word, integrating Office Word with other Office apps such as Office Excel and Microsoft Outlook or with third-party platforms and add-ons,infrastructure enhancements for dependable. reliable cloud access, security and compliance support, and smart phone and tablet integration, and online Office Word and Office 365 Word training classes tailored for your special requirements.
Does Progent offer stealth penetration testing services?
Stealth intrusion testing is a key part of any comprehensive network security strategy. Progentís security experts can run thorough unannounced intrusion security tests without the awareness of your company's in-house network support resources. Stealth penetration checking shows whether current security defense systems such as intrusion incident alerts and event history monitoring are correctly set up and actively monitored.
Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open architecture of Great Plains makes it possible to create custom Great Plains programs that provide all of the core functionality of proven Great Plains solutions but also address the specialized needs of your business. With access to the Modifier with Microsoft Visual Basic for Applications, application programmers can work with the most widely used customization environment in the IT world to adapt Microsoft Great Plains information views, add or change business logic, customize forms and reports, or expand interaction with Microsoft Office programs. Progent's experience with Microsoft .NET support, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and programming experience with VBasic, XML, and other developer environments makes it possible to design custom mission-critical applications and eCommerce solutions that work transparently with Great Plains.
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If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valley
and you are in need of technical help, information technology outsourcing, or advanced services from a certified Progent professional,
call 408-465-8400 or visit Contact Progent.