Onsite Service Available in Morgan Hill, Gilroy

San Francisco Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout Northern California.

Onsite IT Consulting
Progent locations in San Francisco Bay Area

City Address Phone Link
Fremont Fremont Executive Suites
Newark, CA 94560
United States
(510) 933-0400 Fremont Network Support Services
Hayward 26250 Industrial Blvd
Hayward, CA 94545
United States
(510) 300-1400 Hayward Network Support Services
Morgan Hill 18525 Sutter Blvd
Morgan Hill, CA 95037
United States
(408) 645-8400 Morgan Hill Network Support Services
Oakland 1300 Clay Street
Oakland, CA 94612
United States
(510) 899-7400 Oakland Network Support Services
Palo Alto 3790 El Camino Real
Palo Alto, CA 94306
United States
(650) 543-0400 Palo Alto Network Support Services
Pleasanton 4695 Chabot Dr, Suite 200
Pleasanton, CA 94588
United States
(925) 621-2400 Pleasanton Network Support Services
San Francisco 388 Market Street
San Francisco, CA 94111
United States
(415) 321-5400 San Francisco Network Support Services
San Jose 2570 N. First Street, 2nd Floor
San Jose, CA 94131
United States
(408) 240-9400 San Jose Network Support Services
San Mateo 1900 S Norfolk, Suite 350
San Mateo, CA 94403
United States
(650) 931-2400 San Mateo Network Support Services
Walnut Creek 1261 Locust St
Walnut Creek, CA 94596
United States
(925) 362-2400 Walnut Creek Network Support Services

More Questions and Answers

Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s staff of Microsoft and Cisco-certified IT experts have in-depth real-world industry backgrounds, on the front lines of IT support, performing a wide variety of technical tasks for a broad assortment of customers. Every Progent consultant brings a proven set of personal methodologies from this extensive industry background, and these are further improved by the corporate-wide leading practices training that Progent instills in its engineering team. For larger projects, Progent technical team members use the Microsoft Solutions Framework (MSF) structure for task management which divides projects into well defined and manageable sections that decrease the risk of a project spinning out of control.

How can Progent help us configure and manage Wi-Fi networks based on Ubiquiti UniFi Wi-Fi access points?
Ubiquiti's UniFi line of Wi-Fi network appliances includes indoor and outdoor WiFi 6/6E APs, security gateways, and managed switches. UniFi appliances running throughout multiple sites with any number of access points can be remotely configured and managed with Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, tuning, troubleshooting, monitoring, and analytics. Progent can provide the expertise of seasoned Wi-Fi consultants who can help your organization to assess the value of UniFi products for your business and assist you to plan, deploy, manage, and maintain your UniFi solution. For details, see Ubiquiti UniFi Wi-Fi access points consulting and wireless LAN integration services.

Does Progent offer desktop support services?
Progent offers a broad array of cost-effective services to assist you company to install, configure, troubleshoot, and manage workstations and laptops powered by Windows, Apple macOS and OS X, or popular versions of Linux. Progent's desktop consulting services include Windows 11 planning and deployment support, Windows 10 migration assistance, Microsoft Windows 8.1 technical support, Microsoft Windows 7 maintenance, MS Office and Microsoft 365 integration and training, and 64-bit operating system expertise.

What are the benefits of Progent's documentation of support services?
Progent provides full and detailed documentation of all service activity to ensure customers do not feel “captive” to their support company. Progent sends e-mail accounts of services shortly after completion of each support interaction, and also encloses a printed copy along with monthly billings. Complete network service reporting makes it less risky for clients to move to a new service organization or assume more service responsibilities internally. Complete support reporting also give IT managers the information required to evaluate support services and develop better informed IT budgets.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Azure integration consultants can help you with any stage of Microsoft Azure integration including needs definition, readiness evaluation, system architecture, pilot testing, implementation, centralized management, performance tuning, software license management, disaster recovery strategies, security policy enforcement, and regulatory compliance assessment. Progent can help your IT staff to configure and troubleshoot firewalls and VPN connections so that your users can securely access to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you set up critical Microsoft technologies to run in the cloud including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to create a hybrid environment that transparently combines physical datacenters with Azure resources.

Can Progent help us integrate and manage WatchGuard firewalls?
Progent's WatchGuard consultants can show you how to configure WatchGuard Firebox Firewall security appliances that fit your security requirements and budget. Progent can help you to maintain legacy WatchGuard firewall appliances or upgrade to modern WatchGuard Firebox firewall solutions. To find out about Progent's consulting and support services for WatchGuard firewalls, refer to WatchGuard firewall configuration consulting.

Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the services of a certified video conferencing consultant with expertise deploying products from the leading telepresence providers including Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help your company to design, configure, expand, or maintain a video conferencing solution that preserves your current investment and maximizes the business value of your information network. Progent can also provide the expertise of network infrastructure engineers able to assist businesses of all sizes to create and maintain a network that delivers the performance, dependability, protection, and expandability you need to support your video conferencing/telepresence solution.

Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
Progent's Cisco-certified IP Voice specialists can provide Cisco UC520 consulting support to help you to maintain your legacy UC500 VoIP system or design and carry out an efficient migration to a modern VoIP system.

How does Progent handle problem escalation?
Progent employs a team approach to problem escalation, making it efficient to resolve even the most difficult technical problems that can appear occasionally. By leveraging hundreds of consulting-years of background from Progent's Microsoft and Cisco-premier consultants, Progent can quickly and affordably resolve issues that would stymie most computer support organizations. Working with thousands of customers on implementation and troubleshooting tasks annually gives Progent a well-grounded perspective on what approaches work and which do not in resolving network issues.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 features a revamped design that enhances cloud readiness, works with the most popular handheld devices, permits single sign-on with Azure AD, and strengthens security. Progent's experienced Dynamics GP 2015 R2 consultants offer the broad technical skills and experience to resolve the critical IT and business challenges associated with managing Microsoft Dynamics GP 2015 R2 and can assist you to design and carry out a smooth upgrade to the latest version of Dynamics GP that will optimize the return on your investment in this powerful product.

Can Progent provide our IT service firm with consulting expertise we can market under our own brand?
Progent's expertise for network support firms enables you to take advantage of Progent's consulting engineers while retaining your own brand as a seamless arm of your network services team. To learn about Progent's consulting for IT service businesses, visit Progent's support services for IT support firms.

Can Progent help us integrate our on-premises Active Directory environment with Azure AD?
Progent’s consultants can assist your business to plan and implement an efficient move from on-premises Active Directory to cloud-based Azure AD or to a hybrid system that deploys Azure AD Domain Services and Azure AD Connect to unify identity and access management across on-premises and Azure assets. Progent's consultants can also help your business to maintain and debug older implementations of Active Directory like Windows 2008 AD and AD DS. To find out more, refer to Active Directory and Azure AD planning and deployment experts.

Does Progent offer help with specific Apple Mac applications?
Progent's specialists in Mac technology can support the creative aspect of Apple macOS and OS X systems by offering consulting services and training in graphics, audio, and video. Progent's consultants can provide expertise in a range of Apple macOS and OS X applications such as Photoshop, InDesign, Logic Pro, MOTU Digital Performer, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as digitizing audio or video or building a video post production lab.

Can Progent help us migrate efficiently to Exchange Server 2019?
Progent can assist you in any phase of your migration to Microsoft Exchange 2019 including deploying Windows Server 2019 Core as a host for Exchange; designing high availability system topology for a local, cloud-based or hybrid deployment; moving mailboxes; designing and configuring Hyper-V; configuring hardware load balancing (HLB); building DAG groups with MCDB caching; integrating with Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with Microsoft Office 365; and configuring Outlook clients. To learn more, see Progent's Microsoft Exchange Server 2019 integration services.

More Questions and Answers

If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valley and you are in need of technical support, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant, call 408-465-8400 or visit Contact Progent.

An index of content::

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    Progent provides national urgent help and consulting services for companies that run UNIX, Linux, or Solaris environments or whose IT systems feature a mix of UNIX and Microsoft products. Remote network consulting offers optimum leverage for your information technology budget by preserving client efficiency and shortening the time charged for network analysis and repair. Advanced online support technology and experienced technicians and engineers allow Progent to handle the majority of network problems without squandering time and expense by traveling to your site. In the vast majority of cases your network problems can be dealt with over the phone or through a mix of telephone support and online connectivity. Progent can offer the services of Cisco CCIE network engineers and CISSP and ISSAP certified security professionals to assist with the toughest system issues.

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  • Cisco PIX to ASA upgrade Remote Consulting
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    Progent's Cisco-Premier network experts provide professional PIX Firewall consulting services encompassing architecture, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack protection, and safe access services. Ranging from compact, plug-and-play desktop appliances for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a sensible combination of protection, speed and availability for business networks of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible administrative solutions. Progent's network consultants can show you how to select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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  • Windows and Solaris Remote Troubleshooting
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    If you are producing UNIX or Linux applications in an environment that includes MS Windows-based servers, PCs, and office productivity products, Progent offers comprehensive network support outsourcing that allows you to concentrate on your field of strategic expertise while avoiding the constant distraction of maintaining your company information system. By using automated network monitoring and by providing remote and on-site support as your company needs it, Progent represents an affordable solution for maintaining an IT network that features excellent reliability, security, and performance. Progent's developer support offerings include comprehensive it outsourcing, virtual server infrastructure, remote and on-site support and troubleshooting, 24x7 monitoring, and Help Desk Call Center services.

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    Progent's veteran group of network consultants and subject matter experts have years of background delivering remote and on-premises support for businesses of any size who want to integrate Android phones and tablets into their IT networks so that mobile clients can be productive from anywhere. Progent offers the range of know-how to resolve network problems that span numerous manufacturers and that entail a combination of older and up-to-date technology. Progent provides affordable online consulting to help you with any stage of designing, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional technical support to help you to resolve particularly challenging technical problems, or Progent can provide outsourced or co-sourced project management support to ensure that you complete major network initiatives on time and on budget. Progent can help with local, cloud-centric, or hybrid networks and offers expertise with all major operating systems, applications, management tools and network infrastructure. Progent also can provide specialized group or individual training to help you manage and use Android phones and tablets securely and productively.

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    Progent offers affordable remote support to assist businesses to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every phase of Amazon AWS integration including requirements analysis, readiness assessment, architectural design and review, pilot testing, configuration, administration, performance optimization, licensing management, disaster recovery solutions, and security strategies.

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    Progent's Microsoft certified experts provide small and medium size companies enterprise-level consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, included in Microsoft System Center 200, enables companies to install important software quickly and reliably to appropriate workers, reduce software expense and adhere to licensing agreements by understanding usage profiles, improve Windows protection by increasing your knowledge of weak points and by installing critical updates, manage your external workforce through accepted standards independent of connection or geography, and reduce operational costs by fully exploiting the management functions incorporated into Windows. Progent's SMS consulting professionals can show you how to use SMS effectively for automated software and application deployment, security patch administration, and resource monitoring management including program and hardware inventory.

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    Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size company's servers in an environment that delivers the maximum degree of availability and scalability and is in addition simple to move to another host. ProSight Virtual Hosting options are based on mature virtualization technologies that allow small businesses with multi- platform environments to save significantly on the costs of capital equipment, system maintenance, and IT administration while achieving world-class fault tolerance and an unprecedented level of vendor independence.

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    Progent's certified ISA Server consultants have extensive experience developing corporate security solutions for IT networks with many sites, remote workers, and mission-critical web-based applications. A Progent ISA Server engineer can help your small or mid-size business design and deploy a configuration of Microsoft ISA Server 2004 that meets your IT security requirements without restricting your productivity.

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    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology from SentinelOne to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks.

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