Onsite Service Available in Morgan Hill, Gilroy

Santa Cruz-Monterey Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Santa Cruz and Monterey Counties.

Onsite IT Consulting
Progent locations in Santa Cruz-Monterey Bay Area

City Address Phone Link
Monterey 419 Webster Street
Monterey, CA 93940
United States
(831) 824-2134 Monterey Network Support Services
Salinas 1615 Bunker Hill Way
Salinas, CA 93906
United States
(831) 400-1300 Salinas Network Support Services
Santa Cruz 101 Cooper St, #4526
Santa Cruz, CA 95060
United States
(831) 600-4300 Santa Cruz Network Support Services

More Questions and Answers

Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey assists you to plan and install a wireless network adapted to your environment, providing you a wireless solution that delivers the coverage, speed, capacity, Quality of Service, data protection, and hand-off capability your company requires. Progent's predictive wireless design services can be performed remotely and make use of cutting-edge RF simulation and analysis tools to plan an efficient wireless LAN. Progentís on-premises wireless survey includes physical inspection, RF and security assessment of your existing wireless network, evaluation of your buildingís layout, testing for RF contention, signal propagation modeling, identification of the best locations for client-requested Wireless APs. Location and integration support for wireless access points include Aironet Wi-Fi AP consulting, Cisco Small Business 100/300/500 Wi-Fi APs consulting services, Catalyst 9100 Series 802.11ax APs system planning, Meraki Wi-Fi access point integration and consulting services, and Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration services.

Can Progent help us set up network infrastructure for at-home workers?
Progent can assist small and mid-size businesses to plan, implement and troubleshoot the network infrastructure required for teleworkers. Areas of network infrastructure for which Progent's experts can provide guidance include secure and efficient VPN connections, Virtual Desktop Infrastructure platforms, router integration, wireless network design and deployment, and robust Internet access. To find out about Progent's network infrastructure consulting expertise for a remote workforce, see network infrastructure consulting services for telecommuters.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's Microsoft-certified Windows Server 2016 experts and Windows Server 2012 R2 support experts can assist you to analyze the potential advantages of Hyper-V-based virtualization for your business, perform pilot implementations to verify Hyper-V's operation with your production applications, evaluate your network architecture for smooth performance with virtual server solutions, assist you in upgrading to Windows Server 2016 or Windows Server 2012 R2 and setting up Windows Hyper-V, educate your IT staff to track and manage Hyper-V, offer world-class consulting help for improving the protection of your virtual servers, design and test disaster recovery procedures that maximize system availability, and deliver ongoing consulting and technical support including affordable remote repair and turn-key Help Desk services.

Does Progent offer support for video conferencing and immersive telepresence?
Progent can provide the support of an accredited video conferencing consultant with an extensive background deploying technology from the leading telepresence providers such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can assist you to plan, configure, expand, or maintain a telepresence solution that preserves your investment and maximizes the strategic value of your information system. Progent can also provide the expertise of infrastructure consultants able to assist companies of any size to build and maintain a network that provides the speed, reliability, protection, and scalability required to accommodate your video conferencing/telepresence solution.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís BI reporting experts offer online and onsite consulting to help your organization with any phase of BI reporting from troubleshooting or enhancing applications to designing and implementing a comprehensive business intelligence environment. Progent's BI consultants can help you to maintain your existing BI system, assist you to upgrade reports from a legacy reporting platform to a modern solution, and provide as-needed online training tailored to your specific requirements. Progentís management reporting professionals can provide experience in the leading business intelligence reporting platforms including the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Meraki Wi-Fi access point experts offer online and on-premises support to assist businesses of all sizes to plan, install, manage, upgrade or troubleshoot Wi-Fi networks that include Cisco Meraki APs. Progent can help you to set up and manage Cisco's Meraki-based wireless networks for sites that can range from a teleworker's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco technology such as switches, routers and firewalls to create a seamless network infrastructure that delivers identical access, performance, security, ease of management and availability for wired and Wi-Fi clients regardless of their location or device. (Refer to Meraki switches consulting services.)

What are the key features of Progent's IT outsourcing packages?
Components of Progent's IT outsourcing packages include system evaluation to make sure that your network meets professional levels of security and off-site access, 24x7 server monitoring using MOM to anticipate problems before they impact your productivity, optional Help Desk Services from Progent's IT experts, security assessment to help protect your system from intruders and viruses, installation of Service Packs and security patches for servers and software, discounts on Progentís remote and in-person network support services, and access to Progentís team of Microsoft-certified network architects and service technicians.

Can Progent provide our IT service firm with consulting expertise we can market under our own brand?
Progent's support services for network support businesses allows you to take advantage of Progent's consulting engineers under your own service brand as a transparent arm of your network consulting organization. For details about Progent's consulting support for IT service firms, go to Progent's consulting services for network support companies.

Does Progent offer network monitoring support?
Progent offers a selection of Network Support Bundles based on the advanced problem solving abilities of Microsoft System Center Operations Manager, a next-generation server management software solution that tracks the reliability, performance and protection of your information system and identifies problems before they can bring down your system. To give you additional understanding about the performance and stability of your network infrastructure, Progent can help you install and operate popular network monitoring software powered by the Linux operating system.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's certified Office and Office 365 experts can assist companies to incorporate Office desktop and Office 365 applications such as Excel, Word, PowerPoint, Outlook, Access, Project and OneNote into a cohesive solution that offers fast return on investment and promotes improved business outcomes. Progent can help your company to interface Microsoft Office or Office 365 applications with each other and with other key Microsoft technologies such as SharePoint, Exchange Server and SQL Server running locally or hosted in the cloud. Progent can also help you to resolve compatibility issues with different versions of Office desktop and offers customized online Office and Office 365 training to individuals and groups.

What types of organizations can Progent help?
Progent provides IT outsourcing, cloud integration and PC and mobile support for small and midsize businesses, affordable online IT consulting for local governments and schools, plus branch office support and disaster recovery/business continuity solution design for enterprises. Progent's small company clients typically cannot afford the distraction and cost required to have their own full-time IT support staff and depend on Progent for occasional guidance, system integration and troubleshooting. Small and midsize businesses find it cost effective to utilize Progent's remote support services on an as-needed basis for tasks like Microsoft Windows Server deployment, Exchange Server migration, network appliance patching, datacenter moves, hybrid cloud integration, or Help Desk services. For enterprise-class disaster recovery solutions, Progent can provide fast online or onsite access to a Cisco-certified CCIE network infrastructure consulting specialist, a VMware VCDX-certified Site Recovery Manager (SRM) consultant expert, or a NetApp MetroCluster consultant. Progent's CISA and CISM-certified data security consultants offer a range of security evaluation packages tailored for organizations of all sizes.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent runbook for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM and VMware NSX consultant to help you to design, deploy, test and administer a DR system based on VMware Site Recovery Manager.

How can Progent help large enterprises?
Progent's engineering staff can assist enterprises to plan, execute, and support major rollouts of core Microsoft, Cisco, and Oracle technology by delivering services including Active Directory and Azure Active Directory consulting, Exchange Server 2019 management, MS Exchange Server 2016 upgrade support, Exchange 2013 integration, SQL Server 2019 DBA services, Cisco network infrastructure engineering, Oracle DBA and development services, MySQL consulting, and project management support. Progent has helped some of the world's largest companies to integrate crucial IT solutions powered by Microsoft technology and can offer seamless branch office support services for nationwide businesses with branch offices or in major cities in the United States.

More Questions and Answers

If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valley and you need computer help, information technology outsourcing, or high-level expertise from a Progent professional, call 408-465-8400 or visit Contact Progent.

An index of content::

  • 24 Hour Catalyst Switch VSS Setup and Support CCIE Certified Catalyst 3850 Switch Consultant Services
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    Remote 24x7 network monitoring, automated alerts, and periodic analytical reporting are vital to maintaining the health of your IT system and avoiding preventable and costly disruptions. Remote Monitoring and Management solutions have advanced to the point that companies of any size can get a level of protection that was once reserved for large enterprises. Progent offers a variety RMM options delivered as low-cost services created to assist your company to detect and resolve a most network problems before they can disrupt productivity.

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    If your business operates a UNIX, Linux, or Solaris network or a multi-OS network, Progent's CISM, CISSP and ISSAP-premier consultants can assist your entire organization in a wide array of security areas such as security management practices, security design and strategies, connection control products and techniques, applications development security, business processes security, hardware security, telecommunications, infrastructure and web security, and workplace recovery planning. CISM and CISSP define the fundamental skills and international standards of knowledge that information security managers are expected to possess. These certification give executive management the confidence that those who have earned their CISA or CISSP certification have the experience and knowledge to offer world-class security management and consulting services.

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    Dynamics GP/Great Plains accounting offers analysis and reporting capabilities that let you monitor all business processes, sales and spending, and sales trends with built-in drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics GP/Great Plains reporting support services can help you design reports that allow you to analyze your business more thoroughly, turning uncooked data into valuable management information. Progent is able to enhance your reporting and analytics by offering Crystal Reports consulting, FRx support, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and application experience with VBasic, XML and other development environments in order to deliver specialized business software development and eCommerce solutions that work seamlessly with Dynamics GP.

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  • 64-bit Migration Professional 64-bit Processing Professional

  • Small Business Support Outsourcing Services
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    Progent is a leader in economically providing world-class IT help to small companies. Progent's achievement in addressing the IT support requirements of the historically underserviced small company sector is the cumulative result of key technical and process breakthroughs that have removed much of the conventional expenses out of managing IT service, added unprecedented technical skill into the IT service system, and dramatically streamlined the repair cycle.

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    Progentís computer outsourcing services for small companies feature designing Windows XP, Microsoft .NET Server, and Microsoft BackOffice environments, managing upgrades to Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk services, remote and on-premises repair, resolving chronic integration problems, and producing a company-wide security plan. Progent can help you enhance system availability and throughput via non-stop configuration, redundant network architecture, and proactive network monitoring. Progent also provides project management assistance for major migrations and can assist with requirements definition, resource inventory, bill of materials development, vendor qualification, procurement coordination, and complete documentation. Progentís computer outsourcing help also features education for office productivity programs such as Microsoft Office XP.

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    Progent's wireless VoIP phone configuration and troubleshooting consultants can provide remote and onsite assistance to help you build and manage a Cisco wireless VoIP phone deployment by providing integration services that range from troubleshooting the configuration of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the wireless infrastructure of a campus.

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    Progent offers access to the cost-effective support of remote Internet connectivity experts to assist your organization to evaluate or update your ISP services so your Internet access solution aligns with your business needs. Support services provided by Progent include evaluation of your existing bandwidth utilization, carrier and service plan analysis and ordering, network provisioning, and managing a seamless switchover to a different carrier and/or service arrangement. Provisioning can include enhancing existing routers and switches and deploying new ones, implementing firewalls, and designing fault-tolerant BGP architectures.

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    Progent's Cisco Wi-Fi VoIP phone configuration experts offer online and onsite assistance to help you create and manage a Cisco Wi-Fi IP phone deployment by delivering integration services that can range from troubleshooting the set up of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.

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    Progent can help you to understand the many subscription options offered with Office 365 and integrate your information network with Office 365 in a way that delivers maximum business value. Progent offers expertise with multi-vendor environments that include Windows, macOS, and Linux technology. Progent can also help your business to build and manage hybrid solutions that seamlessly combine on-premises and cloud-based resources.

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  • After Hours Symantec Security Security Consultant
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    Progent's Symantec consultants can help you maintain discontinued Symantec firewall and Symantec VPN appliances such as the Symantec Raptor and Symantec VelociRaptor family or show you how to migrate to more recent firewall technology. Progent can also help you create and implement a comprehensive security plan that can include firewall/VPN devices and utilities, outsourced security and virus protection services, server and application monitoring products, and formal policies and processes. Progent has the skill to be your single source for on-going network support, administration, education, and security expertise.

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    Progent's Microsoft-certified engineers can help you plan, document, implement, administer, and repair a network-wide move to 64-bit server and client OS software and business applications. Progent can help you pilot your 64-bit environment to verify that it handles all of the important 32-bit programs which you want to retain as well as the latest 64-bit versions of software you plan to run.

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    Progentís Wireless Consulting Services provide a fast, affordable option for businesses of all sizes to deploy, manage, monitor and repair cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to design and install hardware such as Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and online business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.

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    Progent can assist small and medium-size businesses to deploy collaboration applications to permit their at-home workers to engage in positive interaction with colleagues and customers.

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    For enterprise project management support, Progent can provide access to senior information technology experts with decades of background in technology management, program development, and process design for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven IT managers offer project management skills to help enterprise clients adhere to leading practices to ensure that major projects are completed on schedule and within budget.

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    Progentís staff of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, at the front lines of network support, executing a broad variety of IT projects for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices that are combined into shared leading practices standards that Progent teaches its consulting team. This means that you get not just expert IT capability, but also a support engineer with proven methods for applying technical knowledge to resolve actual IT problems efficiently.

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    Progent believes that a carefully designed and executed information system is a pivotal piece for accelerating a firm's growth, and Progent follows this credo in our corporate system infrastructure. Progent has created a fault-tolerant virtual office infrastructure that allows our staff engineers and authorized contractors to deliver rapid and effective service, collaborate easily on complex jobs, and gain from professional and personal maturity by being part of an exciting business ethos of self motivation and independence.

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    Medium-size companies can get all the advantages of System Center Operations Manager 2007 and have fast access to Progentís Microsoft and Cisco Premier network support experts. With Progent's affordably priced IT support packages, mid-size organizations can select a basic co-sourcing package based on Operations Manager 2007 with server monitoring, automated alerts, in-depth system analysis, Help Desk support, and remote troubleshooting. For companies with mission-critical applications who need non-stop networking, Progent can provide a comprehensive 24x7 outsourcing solution. Progent offers expertise in Operations Manager 2007 to offer medium-size business networks enterprise-class reliability, protection and productivity.

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    Progent's Cisco Meraki Wi-Fi access point experts provide remote and onsite support services to help organizations of all sizes to plan, deploy, maintain, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist you to set up and support Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also help you to configure additional Cisco technology such as Catalyst and Nexus switches, routers and firewalls to build a seamless ecosystem that delivers the same connectivity, responsiveness, security compliance, ease of management and uptime for wired and Wi-Fi clients irrespective of their mobility or device.

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    Progent is looking for a range of on-staff workers including motivated MCSEs; network experts who have Cisco CCDP or CCIE credentials; and specialists in fault-tolerant system design with backgrounds in mobile access, wireless networking, high-availability systems, business continuity solutions, data preservation, and VMware technology. Progent is also looking for workstation support experts, off-site troubleshooting professionals, and CISSP or CISA accredited security consultants. We are also seeking veteran managers able to operate effectively in Progent's high-growth, virtual office environment. Progent contracts independent professionals who have in-depth expertise and working background in important information technology topics outside Progent's primary technical focus. Our Experts Group employs freelance consultants who offer consulting and development services for line-of-business solutions such as Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have in-depth knowledge of non-Microsoft operating systems such as Linux, Macintosh, or Sun, or can provide world-class help in areas like telecom, web design, EDI, web commerce, or database management. Freelance contractors premier by Progent coordinate with our in-house professionals to provide comprehensive solutions for small business networks.

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    Progent's Microsoft-certified consultants offer online and on-premises consulting services for companies of all sizes to evaluate the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can help you to design an on-premises, cloud-based or mixed topology; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office or Office 365; configure high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with other collaboration platforms such as Cisco UC. Progent's certified information security consultants can assist you design and validate a security strategy for your Skype for Business deployment that meets government and industry requirements.

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    Cisco's PIX firewalls have reached end of life and Cisco may no longer offer support these devices. Progent still offers technical assistance for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can in addition help you assess whether to adopt more current firewall technology available from Cisco. Progent's Cisco technology specialists can help you design and carry out a cost-effective upgrade to Cisco ASA 5500-X firewalls following leading practices.

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    Exchange Server 2013 includes major improvements to the functionality of its predecessor Microsoft Exchange 2010 and delivers important innovations plus a redesigned architecture. These enhancements affect key areas like ease of administration, high availability (HA), compliance, cost of ownership, teamwork, extensibility, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential business benefits of migrating to Microsoft Exchange Server 2013, design a cost-effective validation and rollout plan, and train your IT staff to manage your Microsoft Exchange 2013 environment. Progent also offers ongoing online support and management for Exchange Server 2013.

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    Progent's pricing policy is to bill for phone support and in-person visits per minute. Consequently, you pay exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for support services provided during regular business hours. Many service firms demand large minimum payments or charge for every quarter hour or longer. Progent's small granularity eliminates big bills for quick solutions so you will not be forced to permit simple problems to stay unaddressed.

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    Microsoft Virtual Server, hosted on the Microsoft Windows Server operating system and based on technology first developed by Connectix, provides the power necessary to carry out hardware reduction, software upgrade, and server isolation projects via virtualization techniques in an enterprise-class computing environment with advanced scalability, manageability, and fault tolerance. Microsoft has aimed Virtual Server 2005 at companies wishing to enhance operational efficiency in software programming and piloting, upgrading from outdated mission-critical applications, and hardware consolidation. Progent's skilled Virtual Server consultants can help your IT staff to assess and integrate MS Virtual Server 2005.

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